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Submitted To
Mr. S.M. Hasan Iqbal Chief Technical Adviser European Union Course Instructor : Managerial Negotiation Department of Business Administration
Submitted By
Mahfuza Akter [Mili] ID : 10206038 Dilshad Jahan Disha ID : 12106009 Aziza Sultana ID :11106020 Mahamudur Rahman ID : 12206011 Nazmi Hoque ID : 12306045
To
As you said on 30.11.2012 in the class, we have formed a group consisting of five (05) members and we have prepared our assignment as per you told us . We have discussed and analyzed the case study amongst us and have prepared our assignment on basis of that. It may also contain some mistakes and we could overlook some important point. The names of group members are stated below: Group members : Mahfuza Akter [Mili] ID : 10206038 Dilshad Jahan Disha ID : 12106009 Aziza Sultana ID :11106020 Mahamudur Rahman ID : 12206011 Nazmi Hoque ID : 12306045 Signatures .. .. .. .. ..
Therefore, we will by highly obliged if your overlook consider these mistake and accept our this Assignment.
CASE STUDY
You are the flight manager of a small private airline Daily Ural Dimu. The next flight you are schedule to operate is a half an hour from Vurugamari to Chagolnaiya. You have just been advised that there has been over booking due to some mismanagement at the sales department, which means that you do not have enough space in business class to accommodate all the passengers who have booked for the flight. There is however space capacity in economy class. The airfare for business class is Tk. 3000. In case all passengers show up and now you have deal with the situation. Which negotiation approach do you think would be most smart and effective and why Apologize to the business class and ask them to take economy seats. Tell them they will still be given free Khejurer rosh and Khathal on the flight. Offer a cash payment of Tk. 500 to any business class passenger who is prepared to travel economy class. Offer free Majavanga to Kamrangirchar business class return ticket, at a date to be arranged by Airline Company, to passenger prepared to trade down to economy class. Pray to god for some of business passenger would not show up.
As a flight manager, to take a effective and smart negotiation approach from the given options need to analyzed the situation and over looked the following things: How will react the overbooked passengers? Which one negotiation approach will most acceptable for passengers? Which one negotiation approach will not affect in the airline revenue? Which one negotiation approach will profitable for the airline? Which one approach will make a good relation between the organization and passengers? What will happen when the passengers accept and dont accept the offer? What affect will make in the organization when the passengers accept and doesnt accept the offer?