IBM MSO (Multiple System Operator) PROJECT ________________________________________________________________________________ ____________ Good morning/Afternoon/Evening This is deepak calling from IBM.

Can I talk to your _______ manager. this call would be regards to MSO Solution i.e.,SMS ( Subscriber Management Syst em ) Software ABOUT THE SMS ( subscriber Management System ) Software... IBM is Providing IT solution i.e. SMS ( Subscriber Management System ) This Consists of couple of components 1. 2. ds ) 3. 4. CRM Inventory ( where the keep the complete track of set top box & sim car Professing System ( professing of channel which your interacted to see ) Billing System ( Where You maintain complete billing plan ) This will be the blood of future MSO

1.IBM is offering solutions in different module like > Apex Module > Prefix Module 2. You don t want to invest immediately, we will invest for you & you pass us as y ou grow.. ________________________________________________________________________________ __ a.How many subscriber u have rigth now/No.of subscribers ur planning for up com ming years. ANS. b.Company Turnover ANS. c.Ratio B/W Analog & Digital ? ANS. d.what are the Value added services u provide ? ANS. e.Ru offering Broadbrand services? ANS. f.What is CRM,OSS,BSS they use for traking line of business / current solution ? ANS. g.Are you Faceing Problem's with current solution ANS. h.Do they have Call Center in place / If Yes ask how many No:seaters do they ha ve ANS. i.What is the Business Module / Through LCO or direct customer ANS.

j.What is the operational Module / Post Paid Or Pre-Paid or Mix of both ANS. k.What is the Payment Module / Monthely , quartly, halferly, Annually ANS. "Subscriber Management System" or SMS means a system or device which stores the su bscriber records and details with respect to name, address and other information regarding the hardware being utilised by the subsc riber, channels or bouquets of channels subscribed to by the subscriber, price of such channels or bouquets of channels as defined in the sys tem, the activation or deactivation dates and time for any channel or bouquets of channels, a log of all actions performed on a subscriber's record, i nvoices raised on each subscriber and the amounts paid or discount allowed to the subscriber for each billing period. ________________________________________________________________________________ ____ >We are backed by domain expertise gained from working with some of the leading MSOs, telecommunications companies that enables us to provide innovative technol ogy solutions. ___________________________________________ PROBLEMS FACING---future if they don t upgrade __________________________________________ 1.Loss of Revenue/Billing Mismatch 2.Customer Satisfaction 3.Inventory Problem 4.Professing Problem ______________________________________ Thanks for giving your precious time,and ur Information., We will ask our Technical person to get in touch with you. Have a pleasant day. Thank you !

Solution Benefits for MSOs Our solution brings you the following benefits: ? High satisfaction levels with streamlined processes, automation and tech nology convergence ? Reduced operational costs with the elimination of manual processes and m ultiple approval chains ? Improved customer experience, leading to an increase in customer loyalty ? A focus on agility in delivering solutions that drives customer success