tips + tricks

Fill in fields quickly with F9

Using the TAB key to jump to the next field is a wellknown trick amongst most users. A similar, but less well-known trick is to use the F9 key to jump to the next empty field. This can speed up the process of filling out new cards even more. It works in TOPdesk 4 as well as the TOPdesk 3 Windows client.

Reserving services
The TOPdesk 4.1 SP 1 makes it possible to order additional services without having to link them to reserved facilities. Therefore, it is also possible to order additional services for locations that cannot be reserved. This is useful when, for example, an employee is holding a meeting in his or her own office, but wants to order catering services for the meeting. Follow these steps to reserve an additional service: Make a reservation or reservation request (not in the planner). Save the reservation. Immediately open the Additional services tab without linking an object or location. Use the Link Wizard to link the desired additional service. Open the linked reserved service card and select the location for which you would like the service to be delivered.

New functionalities in version 4.2

Here is a sneak preview of just a few of the functionalities that will be included in TOPdesk version 4.2. You can look forward to: A new module: Long-term Planning An On hold option for Incidents through Contract management and SLM module Optional Urgency and 'Priority' fields on the Incident card A link between the Status field and Completed and Closed on the Incident card An image functionality you can use to upload and manage images for, among others, the Stock and Order Management module in the Self Service Desk.

N.B. It will be possible in TOPdesk 4.2 to order a service directly from the Reservations Management start page without having to first create a reservation.

TOPdesk UK limited t +44 (0)20 8846 8516 e info@topdesk.co.uk w www.topdesk.co.uk

TOPdesk Netherlands t +31 (0)15 270 09 00 e info@topdesk.nl w www.topdesk.nl

TOPdesk Deutschland GmbH t +49 (0)631 624 00 0 e info@topdesk.de w www.topdesk.de

TOPdesk Belgium t +32 (0)3 292 32 90 e info@topdesk.be w www.topdesk.be

TOPdesk Canada Corporation t +1 416 800 2118 e info@topdesk.ca w www.topdesk.ca

Copyright 2009 TOPdesk UK Limited. Although this magazine has been produced with the utmost care and attention, the writers cannot be held responsible in any way for any damages that may occur due to errors and / or deficiencies in this publication.