Technik Connection 5-2012 PDF

The Lufthansa Technik Group Magazine
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5.2012 September/October
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Total Component Support
TCS for entire SAS fleet

Interview with Dr. Burkhard Andrich
Mobility means reliability

Airline Support Teams AST
The mobile repair shop
More mobility for the world
AOG Services
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Lufthansa Technik Connection 5.2012
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Mobility around the clock
For over 15 years the Lufthansa Technik AOG Desk has been at the heart of Lufthansa Techniks mobility services .
Total Support Services TCS contract: SAS component in good hands AOG Services 15 years AOG Desk: Help around the clock AOG testimonials: Happy to help! Airline Support Teams New: AST Landing Gear Cyclean Engine Wash: A turning success AST Engines: The mobile engine shop New service: On-site support plus insurance Component Services Interview with Dr. Burkhard Andrich: Mobility means reliability Engine Services Lufthansa Technik AERO Alzey: Special fix for CF34-10E 1,000th CF34 serviced CFM56-5B SAC conversion: Less is more Innovation & Technology Heat Exchanger Cleaning: For an optimal cabin environment Portrait IDAIR: Ideas that fly Interview with Andrew Muirhead: We are a customizing house Regional Sales New represantative office: We speak Turkish! Interview with Cemil Sayar: Best value for money Employee Portrait Horst Krahner: Always a lot going on... Categories News Personalities Events & Exhibitions Products & Services Contacts
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Interview with Dr. Burkhard Andrich, Senior Vice President Aircraft Component Services.
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The mobile engine shop

Lufthansa Techniks Airline Support Teams are the mobile experts for supporting customers on site and on wing.
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We speak Turkish!
A new represantative office in the Turkish metropolis Istanbul acknowledges the growing importance of the Turkish market.
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Lufthansa Technik Connection is a complimentary information service for Lufthansa Techniks family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Tilman Tesseraux Marketing & Sales HAM TS/M Weg beim Jger 193 22335 Hamburg, Germany Infoline +49-40-5070-5553 Fax +49-40-5070-8860 marketing.sales@lht.dlh.de www.lufthansa-technik.com Editorial Production Editorial office: Flightlines, Hamburg Design: Art Works! Werbeagentur, Hamburg Photograph: Lufthansa Technik AG Printing: Beisner Druck GmbH & Co. KG
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News | 3
Continued cooperation with InterSky

Lufthansa Technik AERO Alzey // Austrian carrier InterSky and Lufthansa Technik AERO Alzey prematurely prolong their partnership by signing an agreement that extends the duration of the existing contract by additional five years. In 2010 InterSky and Lufthansa Technik AERO Alzey entered into an exclusive agreement to support InterSkys fleet of PW123-powered Q300 aircraft with engine MRO services. As a result of our excellent experience with Lufthansa Technik AERO Alzey we decided to extend the contract by five more years to secure the best support for our PW123 engines, said Renate Moser, CEO of InterSky. The early extension of the contract demonstrates that InterSky is pleased with our services, says Martin Hach, COO of Lufthansa Technik AERO Alzey. We thank InterSky for the trust they have placed in us, and we look forward to continuing our good work together over the next years. //
InterSky operates a fleet of three Q300 from its base airport Friedrichshafen, Germany. The carrier will also add two ATR turbopop aircraft to its fleet.
New member of the Executive Board

Personalities // Dr. Christoph Franz has been elected Chairman of the Supervisory Board of Lufthansa Technik and Dr. Johannes Bussmann has been appointed as Chief Executive Human Resources, Engine & VIP Services. Dr. Bussmann took over this position on September 1 for Uwe Mukrasch, who is leaving the company at his own request. Dr. Bussmann, who is 43, has been Senior Vice President Engine Services at Lufthansa Technik in Hamburg since 2011. After earning a doctorate in engineering, he Dr. Christoph Franz began his career at Lufthansa Technik in 1999 in product development. There followed four years as Director Sales in Asia and Australia from bases in Hamburg and Singapore before Bussmann became Vice President Marketing and Sales in 2005 and was named Senior Vice President of Aircraft Component Services in 2007. Also new to the Supervisory Board of Lufthansa Techik is Simone Menne, Chief Officer Finance and Aviation Services of Deutsche Lufthansa AG. Effective July 1, she took over for Stephan Gemkow, who resigned the post as of June 30, 2012. //
Dr. Johannes Bussmann
Environment award for Lufthansa

Airline Business magazine // Lufthansa has landed first prize in the environment category of the Strategy Awards conferred by the prestigious British Airline Business magazine. The award was presented to the Group at a ceremony staged by the magazine at the Honourable Society of Lincolns Inn in London in July 2012. The independent jury of respected industry experts said the award went to Lufthansa especially for its pioneering role in testing and developing synthetic fuel in aviation. Lufthansa, as the worlds first airline, conducted long-term tests with bio-kerosene in scheduled flight operations in 2011. As part of the burnFAIR research project, the airline operated eight flights, daily, between Hamburg and Frankfurt with an Airbus A321, with one engine powered half-andhalf by a mixture of biofuel and conventional fuel. // For more information: www.puresky.de
manage/m 2.0 planned

Technical Operations WebSuite // A relaunch of the manage/m Internet-based Technical Operations WebSuite in a Web 2.0 style is planned for next year. The main focus of the project is on optimizing the usability of the WebSuite by offering a brand new user interface and new personalized functions. Launching the redesigned WebSuite to reflect our customers wishes is one of our main focuses in 2012 and 2013, says Erik Abels, manage/m product manager. manage/m has always lived up to the highest standards of modern IT, he adds. The redesigned WebSuite will continue this trend by setting new standards with its inventive functionalities. Connection will keep you posted on further developments. //
Line Maintenance for Air Madagascar A340

Ameco Beijing // In July 2012, Ameco Beijing started to provide line maintenance releasing for Air Madagascar A340s at its outside Guangzhou station. This is the eighth international customer there after Air France, Egypt Air, Qatar Airways, Turkish Airlines, etc. Air Madagascar has two flights weekly to Guangzhou. Amecos Guangzhou station services 46 flights every week for its customers. Totally in six outstations of Ameco Beijing including Shanghai, Guangzhou, Tianjin, Qingdao, Chengdu and Chongqing, over 100 flights are under service. //
4 | News
New AST base in Hong Kong

Airline Support Teams // The main customer advantage of AST support is the short response time. An effective way of reducing the response time is to set up a flexible and quick operating network of local teams in important regions. One example of such a network element is the AST cooperation with China Aircraft Services Limited (CASL) in Hong Kong. The positive customer response to the AST team is also clear from the interest and attendance of regional customers at the first AST customer conference in Hong Kong, where representatives from Lufthansa Technik AST Engine Services, CASL, Air Macau, Hainan Airlines, Hong Kong Airlines, Juneyao Airlines, Shenzhen Airlines, and Spring Airlines came together. This shows that the AST Engine service does indeed live up to its promise of providing More mobility for the world. //
The AST Engine Services Conference was attended by representatives from numerous large carriers.
Expanded services for North America

Lufthansa Technik Component Services // Headquartered in Tulsa, Oklahoma, Lufthansa Technik Component Services has significantly expanded its portfolio of technical services for aircraft components and plans to grow even further. The company has bundled all its services for the repair and supply of aircraft components at this site in the heart of the American continent, with the result that the square footage of its workshops and warehouses has significantly increased in recent years. In addition to component services, the company now also offers services for the disassembly of aircraft and the sale of their components and engines. Lufthansa Technik Component Services offers a complete repair process with competitive turnaround times for hydraulic, pneumatic and avionic components as well as emergency and galley equipment. Services range from component repairs to part returns. The company maintains warehouses in Fort Lauderdale, San Francisco and New York (JFK), from which large numbers of components are available around the clock. //
Component support for Go Airlines

Airbus A320 and A320neo // Go Airlines (GoAir), one of the leading domestic carriers in India, and Lufthansa Technik have signed an extensive component support contract, effective from August, 2012, for the carriers present and future fleet of 20 A320 classic and 72 A320neo aircraft. The contract covers most of the spare parts required for the regular maintenance of A320 classic aircraft and will also cover the new A320neo fleet of GoAir which is expected to enter into service from 2016 onwards. The component support will be handled via the Lufthansa Technik Group network. Spare parts shall be supplied to the airlines bases at Mumbai and Delhi. The contract also provides GoAir access to Lufthansa Techniks manage/m Technical Operations WebSuite, whereby both parties shall observe just-in-time inventory management. This will enable further efficiency gains for both parties. The maintenance and repairs of the components will be done at Lufthansa Technik facilities. GoAir shall be supported by a dedicated customer support team in addition to Lufthansa Techniks general 24/7 AOG Desk. Over the past years Lufthansa Technik has proven its ability to understand the dedicated needs of low cost carriers in the Asian region. Thus, we are sure that we have made the right choice to get the best possible technical support for our growth path in India, said Giorgio De Roni, Chief Executive Officer of GoAir. //
Stay up to date!
Customer Newsletter // The Lufthansa Techniks online customer newsletter Connection Flash supplements our popular bi-monthly Lufthansa Technik Group Magazine Connection with first-hand news on innovative technologies and developments, new services and offers, and future events. Please follow this link to sign up for Connection Flash: www.lufthansa-technik.com/customernewsletter //
New trainees at Lufthansa Technik

Next generation // The beginning of the academic year 2012 will see a total of 835 young people enrolled in conventional or dual-study training programs at Lufthansa Technik Group in Germany. 148 of them are joining the company this year as new trainees. These numbers offer proof that in spite of the still difficult economic situation in the MRO industry, Lufthansa Technik is upholding its commitment to training coming generations for work in the aircraft industry. Efforts are underway to support more women in entering technical professions. Beginning with the 2013 training year, Lufthansa Technik aims to award young women at least 35 percent of its trainee positions in academic training. //
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Total Support Services | 5
SAS components in good hands

SAS Scandinavian Airlines and Lufthansa Technik have signed an extensive Total Component Support (TCS) component supply contract. Effective from March 15, 2013, Lufthansa Technik will support the carriers entire fleet of about 150 aircraft.
Technical operations management via the Internet.
omponent support that lives up to the reliability claim of Europes most punctual airline (FlightStats 2009, 2010 and 2011) in every respect such was the ambitious aspiration of SAS Scandinavian Airlines when it placed the component support for its entire fleet in the experienced hands of Lufthansa Technik. The MRO provider had already looked after SASs fleet of CRJ regional jets in the past, and from the spring of 2013 it will be taking care of SASs entire long- and medium-haul fleets as well. Supply of the three SAS hubs Under the terms of the Total Component Support (TCS) contract, Lufthansa Techniks experts will take care of daily component supplies for SAS. Spare parts will be supplied to the airlines home bases at Copenhagen, Stockholm and Oslo. Component repairs will be carried out at Lufthansa Technik facilities, where component pools will also be maintained. The part numbers to be covered under the TCS pooling concept include wheels and brakes and other components that are supplied on a time and materials basis. Furthermore, SAS Scandinavian Airlines will be supported by a dedicated customer support team in addition to Lufthansa Techniks general 24/7 AOG Desk. We are very pleased to have entered into this agreement, which will secure high-quality, reliable delivery for us for many years to
come. And I look forward to a long and successful cooperation with Lufthansa Technik, said Flemming Jensen, Executive Vice President, COO & AM, SAS Scandinavian Airlines. As well as excellent supply quality, high performance, an attractive price and extensive in-house capacity, Lufthansa Technik is already able to employ its strengths to SASs advantage in the transition from the previous provider to the new all-round support service. As Ifezue Mordi, Senior Sales Executive of Lufthansa Technik, points out: SAS facts and figures SAS Scandinavian Airlines is Northern Europes largest airline with more than 900 daily flights to 150 destinations throughout the world. Together with 26 partners in the Star Alliance SAS flies to over 1000 destinations worldwide in 175 countries. Scandinavian Airlines has 138 aircraft in operation. The fleet comprises ten long-haul aircraft, 116 short-haul aircraft, and twelve regional jets.
Our transition concept was actually a strong argument in our favor. Under a complex transition plan Lufthansa Technik will ensure that the service level SAS requires is in place by the start of the new arrangements. Lufthansa Technik can be relied upon to keep a customer fleet flying day in day out from the very start. Realtime IT integration Implementation of the necessary IT links was another criterion that weighed heavily in SASs decision to outsource its component support to an MRO provider. Lufthansa Technik has many years experience at creating the interfaces required to connect a customers existing MRO software of every shape and form to its own IT systems. To achieve this, it customizes proven solutions specifically to each individual customer. Especially with customer fleets as big as that of SAS it is important that processes should be automated as far as possible. Hence, as part of the TCS arrangements for SAS, order and process data will be exchanged electronically. This will include the actual order, the order confirmation, the shipping advice and technical data relating to the relevant spare parts. In due course SAS will then also benefit from the availability of real-time data coupled with a higher quality of data. In this way, this customized and highly reliable component support package will ensure that SAS has the best possible support on the IT side as well.
6 | Aircraft Component Services
Scan the QR code for more information or enter the URL www.lufthansa-technik.com/aog into your browser
AOG Services | 7
Mobility around the clock

For over 15 years the Lufthansa Technik AOG Desk has been the contact center for materials requests from all over the world and thus at the heart of Lufthansa Techniks mobility services. Operational at 365 days a year and around the clock, customers receive a qualified 9 - 4 0 - 5 07 0 +4 answer to their request within minutes and a well coordinated international team sk AOG De /7 24 is ensuring prompt delivery of the supplies. e
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of More Mobility. We represent the last he AOG desk is where Lufthansa resort for our customers, we are the probTechniks promise of More Mobility lem solvers for every area, says AOG comes alive. Seated at workstations Coordinator Ralf Prasuhn. By every area equipped with dual monitors in an open plan office, the AOG operators are constant- he means all the different interfaces, from ly on the phone or dealing with e-mails. Sev- workshops, Asset Management and Purchasing to Lufthansa Technik Logistik eral large-format displays that can be read Services (LTLS), Customer Service and the from any workstation show the current state other production areas. of progress at dealing Providing this complex with requests, along service calls for a with various statistical There is a fantastic team well-chosen team of performance data. spirit here at the AOG Desk. specialists from a wide The atmosphere in the Christian Wicker range of specialist room is as concentratareas: technicians, ed as in a situation logistics specialists, warehouse specialists, room. 150 phone calls and up to 120 AOG business administrators and former line (Aircraft on Ground) enquiries plus another 140 enquiries about CRIT A materials (items station experts. The international team comes from Russia, Africa and Canada, of priority level 2) are processed here every amongst other places. There is a fantastic day, in accordance with the requirement to team spirit here, says Wicker. The coldeliver a response within 20 minutes. leagues not only work very well with each other and with the various specialist More mobility departments, but they constantly learn 365 days a year, 24 hours a day the team of from each other and systematically look 47 staff organized in three shifts ensure that for improvements. every airline, whether it is a customer under The 20-minute promise contract or not, is supplied with the materials required in an emergency as quickly as The problem solvers perform three differpossible so that expensive downtime can ent roles: they look after the 2,000+ aircraft be minimized. Christian Wicker, who has with Total Technical Support (TTS), Total headed up the team for the last year, Component Support (TCS) contracts, describes the AOG Desk as a spare parts deal with loans and sales to customers supplier with fire extinguisher function. The who are not under contract and act as team does not simply procure materials AOG Desk for Spairliners customers. Withheld in store, but totally unfamiliar parts are in 20 minutes the contracted customer obtained at short notice. More recently the receives not just an automatically generated service has been enhanced with a service standard e-mail, but specific information function offered to an affiliate which itself does not have an AOG Desk. For customers on the availability of materials. The whole operation is paperless, and every AOG this service is an extremely valuable form colleague can see all the information in of support, while for Wicker it is all about different systems at any time. living up to Lufthansa Techniks promise
The service became even more flexible in July when the AOG Desk started dealing with forward exchange queries: customers are offered the option of returning an item of the same value to Lufthansa Technik as a way of significantly reducing complexity, thus enabling Lufthansa Technik to deal with last-minute requirements more quickly. This gives the customer one further possibility for avoiding an AOG situation, says Wicker. From grounded to airborne The requests accumulated at the AOG desk are carefully processed statistically and analyzed. The results then flow into the various specialist departments in the form of feedback. If the AOG rate is high, the customer service can suggest improvement measures. The data is also used in Asset Management, for example, as the basis for initiating purchases to supplement the pool. In this way the AOG Desk has developed into a self-learning and self-improving system with the declared aim of transforming an AOG (Aircraft on Ground) into an AA (airborne aircraft). Christian Wicker Phone +49-40-5070-61173 christian.wicker@lht.dlh.de
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Happy to help!
No AOG situation is like any other. The only thing they all have in common is extreme urgency and pressure of time. To guarantee customers the mobility theyve been promised, the employees in the AOG team have to process the necessary material requests with persistence and flexibility. Three of them will show us how that works.
Rotables to Paris
The AOG Desks Marco Lorenz is primarily responsible for those customers who have no component agreement with Lufthansa Technik. A large part of his work consists of loan or exchange inquiries. Lorenz, whos been with Lufthansa Technik for eleven years now, receives around 250 such inquiries every week. A call from an airline in Paris is typical for these requests: the airline is looking for two rotable parts on a loan basis for an Airbus A320. Marco Lorenz checks their availability in the parts management system, and discovers that the parts can be made available for three weeks the standard loan period from the main warehouse in Frankfurt. The system tracks part availability in real-time: once the part number has been entered, the system works so quickly that availability can be confirmed in one phone call. Right away, Lorenz puts together an offer with a loan agreement and sends it to the customer, and the customers official order is on his desk twenty minutes later. At that point, Lufthansa Technik Logistik Services (LTLS) takes over. The customer wants the parts transported with air freight, so Lufthansa Technik Logistik Services books shipping on a Lufthansa flight, and the parts are in Paris by noon. The customers employees collect the components at the aircraft and take them to their maintenance. If its not possible to ship the parts, Lorenz also has the option of commissioning an on-board courier, who carries the parts on board as hand luggage and literally hands them over to the customer. It's the ultimate option in ensuring the mobility that Lufthansa Technik promises its customers.
Hydraulic part to Rome

Rainer Sorgenfrei a man with a name that could easily serve as the motto of AOG service: in English, sorgenfrei means worry-free. Rainer Sorgenfrei has been with Lufthansa Technik for more than thirty years, the last six of them at the AOG Desk. He is primarily responsible for contract customers whose contracts include component supply from the material pool. Their requests arrive via Lufthansa Techniks web-based customer portal manage/m. A weekend call from a customer in Rome is a good example. The caller urgently needs a cap for a hydraulic unit. Rainer Sorgenfrei checks the availability of the part number at Lufthansa Technik and discovers that the part is not on hand. Normally, the next stop in the search process would be the part supplier, but some suppliers cant be reached over the weekend, so Sorgenfrei has to find another source. A series of inquiries in the surplus market ultimately brings success: Sorgenfrei finds a dealer in Los Angeles who can supply the cap. He immediately orders the part via e-mail and arranges for a separately contracted local freight forwarder to pick it up and transport it from Los Angeles to Rome, where it arrives just 36 hours later. This AOG situation alone required that Rainer Sorgenfrei send more than 60 e-mail messages and make 20 telephone calls during a single shift in addition to a host of other activities that also had AOG priority. Clearly, working at an AOG Desk is no easy task. However, lots of experience in problem-handling and a disciplined approach make it possible, according to Sorgenfrei.
Airline Support Teams | 9
New: AST Landing Gear

// With AST Landing Gear, Lufthansa Technik offers its highly qualified services for landing gear repairs, seal changes and non-destructive testing (NDT) inspections. Looking at a proven track record of several hundred landing gear repairs for customers around the globe, the Airline Support Teams NDT inspectors are qualified for all Level 2 and Level 3 ultrasonic, eddy current, fluorescent penetrant, magnetic particle and x-ray inspections with state of the art NDT equipment. Lufthansa Techniks experience shows that operators often replace landing gear units that would have been good for hundreds, sometimes even thousands more cycles. Called in for support, the high-grade specialists of the AST on-wing support team can quickly determine whether the unit needs to be removed or whether the problems can be fixed on site to help customers avoid a costly overhaul. // Repair solutions On-wing repair according RAS provided by OEM On-wing bushing replacement Partly on-wing repair steps such as cadmium brush and etching according to OEM standards Landing gear types Boeing 737, 747, 757, 767, 777 Airbus A300, A310, A319, A320, A321, A330, A340, (A380) Avro RJ
Scan the QR code for more information or enter the URL www.lufthansa-technik.com/astlanding-gear into your browser
Emergency escape slide to Frankfurt

Torsten Gosch has been at Lufthansa Techniks AOG Desk for six years now. He is responsible for requests from the maintenance organizations of both Lufthansa Technik and Lufthansa CityLine. In addition, he is in the team which provides the AOG Desk function for Spairliners thus ensuring a 24/7 coverage for Spairliners customers and other A380 operators. A typical example of an AOG in this area starts with a phone call early one morning from Lufthansa, i.e. the Lufthansa A380 hangar in Frankfurt. During an inspection of an A380, one of the emergency escape slides has proven to be defective and a replacement is needed urgently otherwise the aircraft cannot make the flight. In his role and on behalf of Spairliners Torsten Gosch checks at his computer the availability of a spare part at Spairliners main warehouse at CDG airport in Paris and fortunately, the part is on hand. He commissions the shipping of the escape slide to Frankfurt immediately using the fastest possible delivery method available. At that point, Lufthansa Technik Logistik Services (LTLS) takes over. As a specialist for aviation logistics, LTLS knows which method of transport is fastest: in this case, road transport. So the escape slide is loaded onto a truck and driven from Paris to Frankfurt. LTLS monitors that transport end-to-end, and around 5:00 p.m., after six hours en route, the truck reaches the hangar at the base in Frankfurt, the emergency escape slide is installed, and the A380 goes back into service without delay. But resolving an AOG situation isnt always so easy. Torsten Gosch says its particularly difficult when, for example, a part is not available. In that case, the part has to be found at a different source, for example through a loan call to expert partners.
10 | Component Services

Component supply is key to a well-functioning technical operation. Connection talked to Dr. Burkhard Andrich, Senior Vice President Aircraft Component Services, about why Lufthansa Technik makes it a priority to increase the reliability of its components and what role the company plays as a strong, reliable MRO partner in ensuring airlines mobility.
Connection: Whats the significance of component supply for an airlines technical operations? Dr. Burkhard Andrich: Component supply is one of the most critical points in the entire maintenance chain. Sound technical operation simply isnt possible without a well-functioning, reliable supply of components. Whats Lufthansa Techniks role in that process? We sell reliability. For our customers, this means that their aircraft spend as little time as possible on the ground for maintenance. We do our utmost to reduce the probability of failure of the components we supply, and thus the burden our customers bear in their daily aircraft operations. Weve carried out some very successful programs to ensure this, and the reliability of our components has risen by about 20 percent over the last few years. Component reliability is one of the foundations of our promise of mobility. What else is important for delivering on this promise? Mobility means being everywhere our customers are with warehouses, with rapid supply times. We also have to be very fast when it comes to aircraft-on-ground (AOG) situations; our AOG staff demonstrates our efficiency and performance in this arena in multiple cases every single day. Thats why our AOG Materials Desk, which has been available to our customers around the clock for 15 years now (see page 6), is such an important element in that promise of mobility. But to me, more than anything else mobility means reliability,
and I think weve become a very reliable partner to airlines. Ultimately, this is visible in the large number of customers who rely on us, who trust us to do the right thing for them. And were very much aware that we cannot afford to disappoint our customers confidence in us. How does this confidence become visible? You can see it, for example, in several very successful contracts weve concluded over the last few months. They demonstrate that for us, reliability isnt an empty promise. Among them is component support for the entire SAS fleet, starting in spring of 2013. And for an airline, its a sign of very great confidence to turn over supply for an entire fleet to just one company. Another current example is the supply for JALs fleet of Boeing 787s. We signed that agreement last year and now that the first 787s are being delivered to JALs fleet, weve begun to fulfill it. Our component supply process is working very smoothly and the customers extremely satisfied with the quality of our support. In your view, what convinces airlines of the performance of Lufthansa Techniks Aircraft Component Services? One strong argument is our product spectrum. It truly covers everything, from the repair of a single component to the complete integration of a customer airline, including all the physical activities involved in warehousing. But I think ultimately its the combination of their confidence in our performance and the competitive price/performance ratio we offer, along with the airlines desire to find
a financially stable, solid partner for the long term. Just a few key facts: we have a warehouse inventory with a value of more than one billion euros and we currently supply more than 2,200 aircraft around the world from this pool across aircraft type and manufacturer. And this power, combined with a high rate of in-house part manufacturing, enables us to improve our components and processes continuously and ensures fast, flexible daily business processes. Can you tell us more about the improvements you just mentioned? Weve significantly reduced the turnaround times in our workshops. And weve made a lot of progress in tightening the interaction between the workshops and our logistics activities and meshing them effectively with the actual delivery process around the world. Examples of that are the warehouse we recently opened in Singapore for the Asian market, and the large regional warehouses we operate in Ft. Lauderdale, Florida, and Los Angeles, from which we supply the Americas. In Frankfurt, were expanding our main warehouse and improving our processes that we can increase automation there even more, and be even faster. And our close working relationship with our strategic partner Lufthansa Technik Logistik Services is an integral part of the product we sell. What does this flexibility mean for your portfolio in the regions, for example? Markets and their customers are very heterogeneous. In Europe and Asia we sell more integrated supply products, because airlines in these regions try to manage with-
Component Services | 11
Lufthansa Technik is increasingly commited to single component maintenance, says Dr. Burkhard Andrich.
out their own assets. Market regions such as North America, on the other hand, generally want to have their own assets and commission individual repairs. For us that means continually tailoring our products to the markets in which were active. One current development is our increased commitment to single component maintenance. In the U.S. our subsidiary Lufthansa Technik Component Services has bundled all its services for the repair and supply of aircraft components in Tulsa, Oklahoma, enabling us to offer the complete repair process with competitive turnaround times from a central location on the continent. Were following the same approach in China with our facility in Shenzhen, and were planning to expand our business with component contracts even further there.
What options do customers have at the other end of the portfolio, with more strongly integrated products? The question of customer integration depends to a great degree on the life cycle phase of the airline. Especially in the startup phase, airlines tend to be very interested in relying on a strong partner and building their technical operations in tandem with that partner. That approach has meant that weve grown up with some customers, such as Wizz Air in Europe. Another example is Virgin America in the U.S., where weve supported the airline since the very beginning. We developed all its logistics services, and today, we supply it very successfully as part of a Total Material Operations (TMO) contract. From the point of view of material supply, a TMO contract offers an airline the maximum freedom to focus on its core
product, which is offering its customers that is, its passengers more mobility. What are the strengths Lufthansa Technik offers customers in component support for new aircraft types? Lufthansa Technik has established a sound tradition in supplying new aircraft types independently of whether theyre actually operated in the Lufthansa fleet. The 787 is a good example of that, but so are the Boeing 737NG, the 777 and the Q400. Weve invested heavily in our infrastructure in recent years state-of-the-art test equipment, for example, or the 5000 psi technology as well as in our pool, so that were ready for the A380, 787, A350 and other future generations of aircraft.
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12 | Component Services
A turning success
Cyclean Engine Wash is the only method on the market that enables an engine wash to be carried out in just one hour. Coupled with the fuel savings and lower maintenance costs thus achieved, Cyclean is attractive to network carriers, budget, regional and cargo airlines alike.
Why is it important to have a strong, independent MRO partner such as Lufthansa Technik? Especially at the beginning of the life cycle of a new aircraft type, its important that operational findings on weak spots can flow quickly to the workshops and result in improvements. In this respect, we work very intensively with the manufacturers, and here, too, the goal is ultimately to increase reliability. Whats decisive for us is the process behind the component support. We approach the development of reliability from a system component point of view, by analyzing removal rates and with our ability in our workshops to get to the bottom of the technology. What makes that possible in part is the experience and know-how we have of the daily operations of large fleets. For example, we have more than 800 Airbus A320s under contract with the corresponding number of components. That means that every day we encounter all the operative conditions imaginable anywhere in the world. So we notice immediately when weak points develop, and know what can be done to remedy them. And in the process, its important to bear in mind our core interest in increasing reliability. Thats all part of our drive, unlike manufacturers who see the aftermarket business primarily as an additional source of income. What does Component Services want to accomplish in the future? Were active around the world, so one of our goals is to be able to support every aircraft type. And we want to be able to reach literally every customer, to offer the right products for small airlines as well as large fleets. To us that commitment means improving continuously, continuing to be innovative and welcoming new ideas.
he advantages of Lufthansa Techniks environments. It has been demonstrated that regular Cyclean washes will help proprietary engine wash system Cyclean are more than convincing. reduce engine exhaust gas temperature (EGT), improve fuel efficiency, improve When giving the system a try, most operaengine time on-wing and in turn reduce tors instantly recognize its advantages. operating costs. The speed and flexibility Thus the customer list for this product is growing rapidly, underlining the superior per- with which engine washes can be performance that this state-of-the-art system formed with Cyclean will allow Etihad to implement more fredelivers. quent and effective Etihad Airways engine washes into has also opted for Regular Cyclean washes will the airlines mainteCyclean. The airline help reduce exhaust gas temnance schedule. has signed a fiveperature and improve fuel effiPeach Aviation year leasing contract ciency, thus reducing operating became Japans first for Cyclean and costs. official low cost carsince the beginning Oliver Winter rier in February of May has been 2011. It commenced using the product at its home airport of Abu Dhabi for the Trent flights from its home base, Osaka Kansai 500, Trent 700 and GE90-115 engine types. International Airport. Peach Aviation Ltd. is It plans to shortly extend this to the V2500. the first airline in Japan to apply Cyclean. Oliver Winter, Manager Engine Life Cycle The affiliate of All Nippon Airways (ANA) commenced flying operations in March Services Lufthansa Technik, explains the 2012 with three new A320 aircraft. It plans airlines motivation: Etihad have demonto have expanded the fleet to ten aircraft strated through a trial phase that Cyclean by the end of the year 2013, all of them is an effective method for cleaning and equipped with CFM56-5B engines. removing environmental contamination As Matthias Langko, Section Manager from the engine core. Regular core engine washing is required to maintain engine per- Engine Life Cycle Services at Lufthansa Technik, explains: To convince the startformance operating in hot, dry and sandy
Etihad Airways and Peach Aviation are two of many Cyclean customers.
For more information: www.lufthansa-technik.com/cyclean
up airline of the benefits of the engine wash system, one equipment set was specially brought on-site for test purposes. At the end of April six demo washes were carried out at the home base of Kansai International Airport on engines with between 400 and 800 flight hours. As a result, depending on the accumulated engine hours, the EGT margin improved by almost five degrees. Peach is also very impressed with the sophisticated water collection system. Because it enables all the water used to be gathered up, this Customer advantages EGT margin improvement Fuel flow reduction up to 1% Reduced maintenance costs No run-up required Very short service time (<1 hour) Environmentally friendly Washing at the gate possible during transit Global wash network Wastewater collection system Optimized washing intervals
system another proprietary development of Lufthansa Technik is already acclaimed worldwide at airports with particularly stringent environmental requirements. Peach Aviation creates new airline networks across Asian countries. It is dedicated to providing safe, reliable, and affordable flights that will create new value and options in air travel. Peach will become a bridge between the growing economies of Asia and Japan. Peach Aviations mission is to provide services that combine both safety and reasonable pricing for 365 days a year. The Moscow-based S7 Airlines has concluded a short-term leasing contract for Cyclean equipment for the second year in succession. Based on its fleet size and the strategic decision to only wash its engines twice a year, S7 Airlines will now have the necessary equipment at its base at Moscow Domodedovo for a period of six weeks in the spring and again in the autumn. At the beginning of the cooperation the Cyclean trainers ran a local training course for S7 personnel in Moscow, as a result of which the airline is now licensed to conduct
the washes independently and to its own flexible schedule for S7 Airlines and Globus Airlines fleet. Superior performance These examples illustrate how Cyclean, Lufthansa Techniks proprietary engine wash system, impresses customers through its superior performance. At the same time developments are continuing at a meteoric rate. Certified Aviation Services LLC, the exclusive Cyclean service provider in the USA, is expanding its station network rapidly and flexibly to meet customers needs. As a result three new stations were established in the first six months of 2012, in Atlanta, Dallas Fort Worth and Tampa. Further stations are planned for the second half of 2012. Meanwhile F&E development work continues, with theoretical and practical investigations under way to further optimize the state-of-the-art gas path cleaning system. Matthias Langko Phone +49-69-696-60062 matthias.langko@lht.dlh.de
14 | Airline Support Teams
The mobile engine shop

Having carried out an on-site replacement of defective nozzle guide vanes (NGV) on the PW4000 and CF6-80 engines, Lufthansa Techniks AST Engines Teams can with justification claim to be a mobile engine shop No other MRO provider is able to carry out such repairs in the field. .
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call comes in to Lufthansa Techniks AST Engines Team: upon the return of a leased Boeing 767 in Miami a leasing company discovered cracks in the nozzle guide vanes of the first HPT stage of a PW4000 engine that were sufficiently serious to render it unserviceable. Taking into account the SB/AD status, the current EGT margin, the remaining useful life of the life-limited parts (LLPs) and other factors, the Lufthansa Technik Airline Support Team analyzed the situation carefully and then promised to solve the problem without a shop visit. For this purpose the engine was removed from the wing and transported by truck to a suitable hangar in Fort Lauderdale. In parallel to this, Lufthansa Technik sent several pallets of tools with a total weight of over five tons out from the Hamburg engine shop to Miami. A five-person team of mechanics then took the engine apart in the hangar. Nine NGVs were so seriously damaged that they had to be replaced. Record performance Altogether the job required seven days work, and a Class 4 inspector, who was a member of the Lufthansa Technik team, made it possible to clear the engine for operation following completion of the work. This service enabled the AST Team to save its customer an expensive shop load event. The comparison is striking: instead of a six million dollar event entailing 80 days ground time, the cost to the customer was a mere 500,000 US dollars or so and a weeks ground time. With this product the AST Team covers an unusual breadth of eventualities, penetration to this depth normally calls for a shop visit. It is therefore no exaggeration to describe the service as a mobile engine shop. A case involving a CF6-80 engine which was suffering from similar problems shows that an even higher level of service is possible. This time, in addition to cracks in the NGVs, loose matter was found under the combustor. As well as replacing the NGVs,
At the heart of the PW4000: The AST team has exchanged nine nozzle guide vanes (NGV).
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it was therefore necessary to dismantle the combustor. Close inspection revealed defective damper wires, which meant that a new combustor was needed. Highly ambitious work attitude For various reasons purchasing a new combustor, with a price tag of around 500,000 dollars, was not an option. But when the AST team consulted with Hamburg, it turned out that an alternative solution was possible: all the combustor parts were available in Hamburg, so the decision was taken to assemble the combustor in-house. When one considers that this work is normally estimated to take several days, the extraordinary service provided by the mechanics in Hamburg becomes clear: in an unprecedented tour de force the combustor was built to completion on a Friday so that it could be flown to Frankfurt at 6 a.m. on the Saturday. Four hours later it was on its way across the Atlantic, and at 5 p.m. the combustor arrived in Fort Lauderdale. Less than 40 hours after the
inspection the new combustor was on site. Despite the huge amount of extra work, the AST team succeeded once again in completing the engine work within eight days. As a result it was possible to hand the aircraft over to the leasing company on time. According to Olaf Hamm, the responsible specialist, It was of course only possible because everyone involved demonstrated an extraordinarily ambitious attitude to their work, from the AST Team to the mechanics in Hamburg, to the logistics specialists of Lufthansa Technik Logistik Services, who organized the customs processing. In the case of this CF6-80 engine a mixed team from Hamburg and Frankfurt was used, consisting of five mechanics and one inspector. It is a testimony to the competence and experience of the team that the group immediately started functioning as a real team even though the team members did not know each other personally in advance. As Olaf Hamm pointed out: It worked immediately. This is typical of the service provided by the AST Team: one phone call, and the matter is immediately in hand! Olaf Hamm Phone +49-40-5070-1763 olaf.hamm@lht.dlh.de www.lufthansa-technik.com/engine
16 | Airline Support Teams
AST plus insurance

Lufthansa Technik has added a new service to the range of services available from its Airline Support Teams (AST Engines), under which a technical damage assessment is carried out in the field and the findings are fully documented, so that customers facing expensive repair bills can now obtain the technical and legal support necessary to initiate a claim against their insurer.
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to be taken, how and where. irline Support Teams The dismantled parts are then these are the teams of sent directly to the workshop specialists known as for inspection. Flying Doctors who fly out to On the basis of the failure any location in the world on analysis the Lufthansa Technik request with the aim of getting an specialists then prepare an aircraft back into the air in the investigation report that the cusshortest possible time. It goes tomer can now use as the basis without saying that the AST for putting in the insurance claim. Engines Team plays a special role. Here Lufthansa Technik also Experienced engine mechanics assists with its own, experienced rectify the damage out at the cuslawyers. As well as technical tomers site. The advantages are support, AST plus insurance twofold: not only are the cost of also covers the technical docuthe event and the time that the Competence combined: The Lufthansa Technik failure analysis expert team. mentation with detailed report aircraft in question is grounded and legal advice. On the basis kept down, but the expense of a of this advice the customer can then prepare discovered during the next overhaul in the shop visit, normally several orders of magits insurance claim. shop. For example in case of a birdstrike, nitude higher, is avoided. Now Lufthansa The cost of this additional AST service during the next shop load event it could Technik is offering AST customers an is marginal compared with the savings. well be necessary to scrap a considerably additional, extremely valuable service eleBecause the deductible amount is often above-average proportion of parts due to ment. If required, it will integrate the comexceeded once the consequential damage petence of the failure analysis team and the bird remains and damages caused by is taken into account, giving rise to a valid them. Yet the drastically higher costs of the companys legal expertise into the AST claim to compensation, the customer can shop visit are no longer covered by the product. The aim is to provide the optimal benefit considerably from this offering of insurance policy. support to customers seeking to lodge an Lufthansa Technik. insurance claim. Damage analysis on-site Competent partner Secondary and consequential damage If the customer now chooses AST plus By making use of Lufthansa Techniks failinsurance, the situation is quite different. The significance of this new offering beure analysis competence on-site the cusThe AST team prepares for the mission comes clear when one considers the tomer is able to make the optimal use of example of a typical AST mission a top- knowing that a damage analysis is to be the protection afforded by its insurance performed. The necessary equipment case repair on a CFM engine. Usually, the cover. This is not actually inconsistent with cameras, data transmission technology AST team will be able to perform the the interests of the insurance company, repair work necessary to rectify the damage, etc. then goes out on site with the team. which like clear and well-documented The defective engine is not just repaired, so that the engine is restored to an airworinsurance cases. Amongst other things this but carefully examined and documented thy state. Because the cost of this falls is proven by the fact that insurance compaaccordingly as well. The task of performbelow the amount deductible under comnies themselves often seek consultation of mon market insurance policy terms, in many ing the damage analysis is supported by the failure analysis specialists of Lufthansa communication with the failure analysis cases the insurance cover does not bring Technik on other, difficult cases when they expert team in Hamburg who, for examany entitlement to compensation. But secneed a competent assessment. ondary or consequential damage could be ple, will stipulate which photographs need
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Special fix for CF34-10E

Lufthansa Technik AERO Alzey has developed a special fix for CF34-10E engines, which offers the customer a low-cost option under which the engine can be operated safely and inexpensively, avoiding the need for a costly shop load event.
1,000th CF34 serviced

// After more than two decades of experience with the CF34 turbofan Lufthansa Technik AERO Alzey has celebrated the final test run after servicing the 1,000th turbofan engine of this engine series. Together with the manufacturer and the customer Lufthansa CityLine this anniversary was honoured with a commemorative event at the Alzey facility. The first engine of the GE CF34-series was serviced by Lufthansa Technik AERO Alzey in 1991. Since then the engine type has become a backbone in the service portfolio of the company specializing in maintenance, repair, and overhaul of regional aircraft and business jet engines. After the original equipment manufacturer, the Rhinehess company complements the GE network as one of the worlds leading suppliers of repair and overhaul services. On the occasion of the commemorative event, Kathy MacKenzie, General Electric, held a speech. Underlining Lufthansa Technik AERO Alzeys role as a world class professional team supporting the CF34 fleet of operators, she said: First, I would like to say congratulations! 1,000 CF34 overhauls! This organization has a great history of innovation and service that has benefited every single owner and operator of a CF34 engine. You make the entire franchise better. So on behalf of the entire GE and CF34 team, thank you and congratulations! // Andreas Kehl Phone +49-6731-497-118 a.kehl@lhaero.com www.lhaero.com
he CF34-10E engine has revealed a number of defects in the area of the low pressure turbine (LPT) during operation. The critical manifestations include high oil con-sumption and fracture of LPT S4 blades. Some other currently experienced problems are in the area of Fan Module and Hot Section (i.e. contact between variable bleed valve door and fan frame and problems with regard to the durability of the HPT nozzle). All of these problems almost occur unexpectedly and may result in the immediate grounding of the aircraft. Lufthansa Technik AERO Alzey has analyzed the problems and has developed a LPT Module Modification Program (LMP) to address the critical issues. At the heart of the program is the on-site removal of the LPT module at the customers location followed by a shop repair. The program is both fast and inexpensive: The entire process removal, modification and reinstallation of the module takes around 14 days from start to finish. Unlike with an engine shop visit, the test cell run and subsequent certification of the same can be dispensed with. The LMP brings a further cost advantage.
The module is transported in a small container that fits into the lower belly of large passenger aircraft, resulting in substantially lower shipping costs. This is particularly noticeable when overseas transport is required, in which case transportation can be accomplished at a third of the normal cost. As part of the program, two LPT module shipping containers and two engine removal/shipping stands were made available. A spare engine can be provided as well if required by the operator. Lufthansa Technik AERO Alzeys LMP is an efficient way of solving LPT problems of the CF34-10E engine, obviating the need for an expensive shop visit that would take approximately 35 days or more from start to finish and also entail a test cell run plus certification. Further on-site modular repair capabilities, which do address other current operational problems are available (e.g. LPT S4 Blade Replacement Booster Repair, hot section repairs) and can be turned into tailormade solutions for CF34-10E operators. Thomas Breit Phone +49-6731-497-372 t.breit@lhaero.com
18 | Engine Services
Less is more
When operated long-term, the CFM56-5B with double annular combustor (DAC) does not meet the same high standard of reliability of other CFMI engines. By converting its fleet to the dual annular combustor (SAC) standard, Austrian Airlines has not only improved reliability but also reduced fuel consumption.
he green engine such was the name given to the DAC version of the CFM56 engine when it was first introduced. The engines double annular combustion chamber made it possible to modulate combustion better, with the result that nitrogen oxide (NOX) emissions would be significantly reduced. Leading airlines that aspired to be totally environmentally sensitive amongst others, Austrian Airlines and SWISS found the argument appealing and accordingly ordered this variant of the CFM56 for their fleets. But in practice the operational reliability of this new technology turned out to leave
much to be desired. As Senior Propulsion Engineer at Austrian Airlines, Mario Schrder is responsible for the airlines CFM56-5B engines. He explains: The starting point was that at the beginning of 2008 we had some unplanned engine changes due to a very high incidence of defects. The underlying problem was the dual annular combustion chamber. The wear was manifested in the form of cracks that led to small cavities in the structure. The result was primary damage to the outer liner and a not inconsiderable amount of secondary damage as well. This manifested itself in the form of hot streaks on the high- and low-pressure tur-
bines. The blades had to be replaced at a cost of around 1.5 million dollars per set. At first Schrder tried to contain the problem by taking measures in-house. He reduced the borescope inspection interval of the combustors to one-fifth of the time specified in the manual. The engine mechanics received special maintenance awareness training to enable them to reliably detect the critical failure mode. But despite this and other measures there was no reduction in the unplanned engine changes. After internal investigations and an analysis of the overall situation that took into account the experience of other operators
Big effort
Besides Austrian Airlines, SWISS is the other airline in the Lufthansa Group which decided to convert its CFM56-5B DAC engine fleet to SAC standard. Connection spoke to Bernhard Bdke, the engineer responsible for technical and commercial aspects of the Airbus A320 engines, about various aspects of the conversion in the SWISS fleet. Connection: What was the reason for embarking on the conversion program? Bernhard Bdke: The engine is very expensive to maintain. A lot of engines had to be removed unexpectedly and up to this day it is still difficult to plan the removal dates. Coupled with the higher costs, we investigated the possibility to modify to the SAC standard. What is the fuel consumption of the converted engines? There is a fuel saving of about 2.7 percent in regards to the DAC, which corresponds to the values of the ICAO data sheets. As the airlines have sharpened their environmental focus on global CO2 emissions over the past years, we are not just saving fuel but also cutting down the associated emissions. However, that is not the driving factor in the cost effectiveness calculation. The business case is primarily based on the lower maintenance costs and the resulting increased market value of the aircraft. How did the conversion in the Lufthansa Technik shop work? The first conversions worked well. Lufthansa Technik made a big effort to ensure that everything went well for example they replaced parts because the manufacturer could not supply them promptly. Is the conversion to the SAC standard always the most efficient solution? Basically there are two possible conversions, the standard SAC and the more comprehensive SAC/3 conversion, which replaces the core engine. It depends on the individual engine, but for the majority of our engines the standard SAC conversion is the preferred solution. Our current plan is to replace only two core engines with new ones. However, the conversion campaign will carry on to the end of 2016, for which reason we are open for new developments as well.
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as well there were around 250 DAC engines at the beginning of 2009 the airline decided to convert its engines to the SAC version. Mario Schrder explains this decision: In theory it would also have been possible to upgrade to the Tech Insertion engine standard, but the cost would have been prohibitive. As a result we chose the option of the small conversion. This entailed only replacing the hot section, that is, the combustor, combustor case, fuel nozzles and some small parts. SB development But even this small conversion proved a major undertaking, especially in the startup phase, as the relevant Service Bulletin had not yet been issued. We were the first airline to implement this conversion, and before we could get down to it we had to define the engine parts necessary for the conversion with CFM International, Schrder explains. Here Lufthansa Technik was heavily involved. Together we specified which parts were actually necessary for the conversion from DAC to SAC, based on the configuration status of our engines. Then we took this list to the manufacturer, which drew up the SB.
The dual annular combustor (DAC) pictured above was replaced by the standard single annular combustor (SAC) design.
DAC-SAC conversion At a glance this means to convert a Dual Annular Combustion Chamber (DAC) with 40 fuel injectors to a Single Annular Combustion Chamber (SAC) with 20 Fuel Injectors. The DAC engine, due to its thermodynamic cycle, is causing higher thermal stress in the combustion chamber than a SAC engine.
The next hurdle was to assemble the kits. Schrder continues: That was one of our biggest stumbling blocks, especially in the case of the first engines that came into the shop. Organizing the logistics side was no mean feat and it took a huge amount of effort to get all the parts together. Lufthansa Technik was extremely supportive and helpful with this. Experience gained on the first conversions suggested that it was best to have dedicated teams working on the conversion. The routine developed as a result made it possible to reduce turnaround times to manageable proportions. Schrder: After four or five conversions we had a clear sequence of operations worked out and people knew what they had to do. The converted engines now demonstrate the desired qualities especially as regards reliability in operation. In the meantime around 18 engines have been converted and there are ten more to go. Taking stock, Mario Schrder, who has been working for Austrian Airlines for 25 years, says: At the end of the day this modification that we embarked on was one of the most intensive in the history of Austrian Airlines. But operational experience made it clear that we had to take this step. As a result we have virtually eliminated the risk of an unserviceable aircraft. Ultimately it was the best decision that we could take. I really recommend having Lufthansa Technik as a partner assisting with the upgrade, it really worked well.
RAINER JANKE took over as Vice President Marketing, Sales & Business Development at Lufthansa Technik Philippines in Manila on 1 July. Holding a diploma as industrial engineer Rainer Janke joined Lufthansa Techniks controlling department in 1988. He was significantly involved in the founding of Lufthansa Technik Philippines and from 2000 to 2003 head of Marketing & Sales at the company. He then became Director Sales Asia for Lufthansa Technik based in Hong Kong. Prior to his new appointment he held the position of Director Landing Gear Services at Lufthansa Technik in Hamburg.
MATTHIAS MALINA has been appointed Director Landing Gear Services at Lufthansa Technik in Hamburg. He studied industrial engineering and joined Lufthansa Technik in 1992. Matthias Malina worked in several positions as IT and project manager before he was promoted Director IT System Management and later Director Engine Parts Repair. In 2007 Matthias Malina became CEO of Lufthansa Technik Turbine Shannon in Ireland. Prior to his new appointment he was head of Lufthansa Techniks global Engine Parts & Accessories Repair.
Thomas Bttger Phone +49-40-5070-8148 thomas.boettger@lht.dlh.de
20 | Innovation & Technology
For an optimal cabin environment

Under the Heat Exchanger Cleaning research project Lufthansa Technik, together with the Helmut Schmidt University Hamburg, has gained fundamental knowledge for a high-quality, reproducible cleaning procedure that is economical in its use of resources and D TEC also is gentle on the components. AN
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Summary: Heat Exchanger Cleaning Under the Heat Exchanger Cleaning research project Lufthansa Technik, together with project partners, created the technical conditions for the development of a new method of cleaning heat exchangers. The principles were established for a high-quality, reproducible cleaning procedure that would be economical in its use of resources and would also be gentle on the components. //
or passengers on board commercial aircraft a cabin environment that is both pleasant and constant comes high on the wish list. The heat exchangers located in the area at the transition between fuselage and wings play an important role in making this possible. Heat exchangers enable thermal energy to be transferred from one medium to another without the two media water, gas etc. actually coming into contact with each other. In the lamella heat exchanger found in a commercial aircraft the two media are the air heated up by the engines and the cold ambient air from outside. The two airflows flow in separate circuits through vertical and parallel aluminum plates that constitute the core of the heat exchanger. By mixing appropriate proportions of these airflows it is possible to control precisely the temperature of the cabin air and to raise or lower it to the desired level. Technology benefits Reduced expenditure of resources Reduced time for cleaning Optimal cleaning agent High-quality procedure
This is all the more important because defective cleaning could result in an unacceptable loss of pressure in the heat exchanger. High-quality cleaning procedure Under the Heat Exchanger Cleaning research project Lufthansa Technik joined forces with the Process Technology department of Helmut Schmidt University Hamburg to create the technical conditions for the development of a new method of cleaning heat exchangers. In the course of the research project, which ran from April 2010 to October 2011, the principles were established for a high-quality, reproducible cleaning procedure that would be economical in its use of resources and would also be gentle on the components. The fundamental knowledge gained as a result of this project, which was supported by the Federal Ministry of Education and Research, will serve as the basis for planning future cleaning systems. Engineers conducted extensive investigations into the dirt accumulation and physical/chemical surface analysis of the aluminum plates in the core, on the basis of which they succeeded in learning a lot that would help in the development of an improved cleaning process. Succeeding work packages were aimed at finding a suitable cleaning agent and at optimizing the process engineering for the dirt accumulations previously analyzed. For this purpose heat exchanger cores were cut up into cubes five centimeters by five centimeters, producing around 800 samples, sufficient to conduct all the relevant test series. From the technical point of view the primary project objectives were accomplished. Thus, from a large number of candidate substances an optimal cleaning agent that not only cleaned thoroughly but was also gentle on the surface was identified. At the same time many parameters for the clean-
ing procedure currently employed were improved. Thus, water and energy consumption was cut by 50 percent and the time taken for cleaning and drying was also reduced significantly. Thanks to the differentiated test series the temperature of the rinse water was optimized. Furthermore, it will also be possible in the future to use the immersion bath on the heat exchangers a lot less; this used to consume a lot of time and energy. Based on the insights gained from the research project it has been possible to significantly reduce the resources consumed by cleaning, so that in the future it will be possible to clean heat exchangers not only a lot more economically but also in line with the principles of environmentally friendly maintenance (Green MRO) more ecologically as well. Arne Ludwig Phone +49-40-5070-64475 arne.ludwig@lht.dlh.de
To free the aluminum plates inside the heat exchangers, i.e. in the core, of deposits and dirt accumulated during flying operations, they have to be cleaned at regular intervals. This is very difficult because the housing and the core cannot be dismantled and the sensitive plates are very difficult to access. Moreover, it is only possible to determine very roughly the extent of the dirt accumulation based on past experience of the build-up typically found at a given location or after a given number of aircraft flying hours. Due to the exacting safety requirements regarding any possible residue and the high standard of cleanliness required, the heat exchangers have to be cleaned to a reproducible high standard.
The article series on research projects will continue in the next issue with a story on non-destructive testing for large composite structures.
22 | Regional Sales
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Lufthansa Technik has opened a new represantative office in the Turkish metropolis Istanbul a step that acknowledges the growing importance of the Turkish market. Turkey (Trkiye) is one of the ten most strongly growing countries around the world and the aviation industry in particular is steadily gaining in importance.
stikbal gklerdedir The future is in the skies! Today this 1926 pronouncement by Kemal Atatrk, the founder of modern Trkiye, is visibly mirrored in the countrys aviation industry. Trkiye is home to one of the worlds most quickly growing economies, and the fields of transport and logistics in particular, along with industry, construction and retail, show above-average growth rates. Among the guests at the celebration that marked the opening of Lufthansa Techniks representative office in Istanbul were top managers of Turkish airlines. The event was thus a visible reminder of the value Lufthansa Technik places on the aviation industry and the companys customers in
Trkiye. With fifteen airlines within a single country, Trkiye offers us great potential. We want to be a reliable partner to our customers, and geographic proximity plays an important role in that regard, in addition to a number of other factors, said Wolfgang Weynell, Vice President Marketing & Sales at Lufthansa Technik, at the occasion of the office opening. Above-average growth The aviation industry in Trkiye offers proof of a steady transformation in the way the countrys people travel: as recently as a decade ago, road travel was unsurpassed as the preferred method of passenger
transport, but meanwhile people cover even short distances by air. From 2009 to 2010 alone, the number of domestic movements grew by 19 percent. Internationally, growth can be measured in part in the number of passengers who use Istanbul as a point of transfer when flying between Europe and Asia: between 2005 and 2010, passenger volume rose by more than 200 percent from 14.1 to 31.1 million. These figures are matched by ongoing investments in Istanbuls airports, and its not surprising to find a similar development in the size and structure of the countrys airline fleets. Large aircraft manufacturers expect to sell up to 180 new aircraft to Turkish airlines over the next ten years. The
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fleets of legacy carriers such as Turkish Airlines and those of low-cost Turkish carriers are enjoying above-average growth. And this also means an increase in the need for solid, longterm technical support that our customers can rely on night and day and that ensures the necessary Service Levels, especially in component supply, says Fulya Trkz, office manager of Lufthansa Techniks new representative office in Istanbul. A reliable partner for the airlines As an established MRO provider, Lufthansa Technik already fulfills this promise of mobility for a number of Turkish airlines with which it has concluded contracts, including some who have been customers for many years. For example, Lufthansa Technik overhauls the CFM56-7 engines of the fleet of 737NGs belonging to the low-cost airline SunExpress (a joint venture of Lufthansa und Turkish Airlines). In addition, Lufthansa Techniks subsidiary Lufthansa Technik Logistik Services supplies SunExpress with consumables and expendables. Moreover, the airlines newly founded German subsidiary SunExpress Deutschland has benefited since the beginning of operations in 2011 from comprehensive, integrated care through a Total Technical Support (TTS) contract with Lufthansa Technik that extends from line maintenance to full provisioning with components and materials, including logistics and engine maintenance. Other Turkish operators that have contracts with Lufthansa Technik include the charter carriers Sky Airlines and Corendon Airlines, both headquartered in Antalya. They receive component supply from Lufthansa Technik, as do the two 747-400 freighters operated under the brand MyCargo Airlines by ACT Airlines, headquartered in Istanbul. ULS Airlines Cargo and the charter carrier Freebird Airlines are also Lufthansa Technik customers. Lufthansa Technik Groups network and its regional sites mean that local customers can rely on very good support no matter what they need, emphasizes Fulya Trkz. For example, customers whose narrowbody fleets (a strongly
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The best value for money

Interview with Cemil Sayar, Technical Director of SunExpress, about the cooperation between the successful low-cost airline and Lufthansa Technik.
Connection: How would you characterize operations at SunExpress? Cemil Sayar: SunExpress was founded as a joint venture between Turkish Airlines and Lufthansa in Antalya, Trkiye, in 1989. The company started up as a full charter airline operating tourism flights between Germany and Trkiye. As well as charter flights, in 2001 we started scheduled international flights and in 2006 we entered the Turkish domestic market segment. More recently we founded SunExpress Deutschland in Germany, commencing operations in June 2011. SunExpress focuses heavily on flight safety, training and quality. Our low-cost business strategy means that our aircraft are utilized for up to 14 flying hours a day. To maintain global operational standards within this busy operation, we apply very high standards starting with maintenance activities. Which part of the maintenance is Lufthansa Technik handling for SunExpress? Lufthansa Technik is one of the major service providers for SunExpress Trkiye and SunExpress Deutschlands fleet operations, with various maintenance contracts in place, such as CFM56-7B engine maintenance, component services, consumables and expendables, line maintenance services as well as wheels and brake maintenance. What were the main arguments for selecting Lufthansa Technik? Recently we went through a very detailed tender process for major maintenance contracts. Maintenance services were outsourced on the basis of technical and operational requirements, and supplier selection took into account financial, performance and quality criteria. The aim of the
tender process was to find the best quality and best value for money. Lufthansa Technik is able to offer a wide range of services with sustainable service quality. How does the cooperation work out for SunExpress? Since SunExpress and Lufthansa Technik have been working closely for many years, the two organizations are very familiar with each others corporate policies, company cultures and, most importantly, their expectations. Hence current collaborative arrangements are working well in terms of satisfying our expectations regarding maintenance services. What are the strengths of Lufthansa Technik for a carrier like SunExpress? High quality and performance of maintenance support coupled with high technical dispatch reliability are crucial for smooth operations. Here Lufthansa Technik ensures a high standard of quality and performance in maintenance support by providing a wide range of products and capabilities, on-time performance and strong engineering services. What do you expect from Lufthansa Technik in the future? As the SunExpress fleet grows, naturally we expect to face an exponential increase in our maintenance needs. We at the SunExpress Technical Department are striving to minimize our maintenance unit costs by applying certain costsaving measures without adversely affecting the safety and quality of operations. To achieve our goals, we expect Lufthansa Technik to create innovative solutions in maintenance applications, bringing efficiency and cost minimization.
Regional Contact
Local Representative Trkiye Fulya Trkz Phone +90-212-4655557 Mobile +90-531-4903654 fulya.tuerkoez@lht.dlh.de
24 | Regional Sales growing aircraft segment) are scheduled for C-checks or other base maintenance events are in good hands with the specialists at Lufthansa Technik Sofia and Lufthansa Technik Budapest, both very close to Trkiye. The first Turkish customer to commission C-checks in Sofia was Pegasus Airlines. And engines, especially the CFM56 and the V2500, are the specialty of the engine workshops at Lufthansa Technik in Hamburg and Lufthansa Technik Airmotive in Ireland. Next-door neighbor in Trkiye Lufthansa Technik is also the right partner for Turkish airlines when it comes to unplanned maintenance events: in addition to providing Airline Support Teams for repairs anywhere in the world (see page 14), the AOG Materials Desk at Lufthansa Technik is optimally structured to ensure the fastest possible material supply, since requests can be processed reliably in just minutes. With our broad portfolio ranging from individual services all the way to Total Support Services, were a very attractive partner in particular to airlines seeking to retain control over their operations at optimal conditions, including cost control, summarizes Fulya Trkz. Trkz herself born in Hamburg, Germany to Turkish parents is representative of the bridge between Lufthansa Technik and the aviation market in Trkiye: With the help of this new office, well be closer to our Turkish customers and available to them any time they need us. Thats the best way to convince operators of our advantages. About SunExpress SunExpress is a Turkish low-cost airline providing scheduled operations to 17 domestic and 32 international destinations from Antalya, zmir and stanbul (Sabiha Gken) with more than 1,000 flights a week. The companys tour operator business continues at full strength, flying to over 70 destinations in Europe, North Africa and Asia. Currently, SunExpress Turkey and its affiliate SunExpress Deutschland operate 39 Boeing 737NG (737-700 and -800) aircraft.
Always a lot going on

His own belief and the varied nature of the work kept bringing Horst Krahner back to the airline with the crane logo. His career at Lufthansa Technik has taken many turns, from engine mechanic to aircraft cabin engineering, to sales manager responsible for a novel lighting system.
hether it is a matter of an individ- autumn of 1980 he returned to Lufthansa, initially working in Maintenance Systems ual product or a big cabin modiand Reliability, and moving after four years fication project, Horst Krahner to Cabin and Cargo Systems Engineering. loves aircraft technology. He has been interested in airplanes ever since his school The next ten years saw him working on numerous different projects. Thus, amongst days. So it seemed a natural step to train as an aircraft engine mechanic. In 1969 he other things Horst Krahner looked after the galleys of Lufthansas 747 fleet and was joined the technical arm of Lufthansa in the responsible project manager for the Hamburg, todays Lufthansa Technik, cabin of the Lufthansa 737 fleet, including because even then he was impressed by the specifications for new aircraft. At the the variety of work available at the airline. end of the 1980s he I thought to myself, supervised the cabin theres an airline in refurbishment of the the background, so Cost-effectiveness and the mainLufthansa Jumbos. there will always be tenance aspects of a product are That entailed worka lot going on. After very important ing closely with Boeing. successfully finishHorst Krahner Working as a member ing his apprenticeof such a team was ship, he kept up his interest in aircraft during his military service, also very important to me. The projects were always very different and I enjoyed the time, working on the technical side of helicopter Horst Krahner recalls. The nomination as maintenance with the naval air wing. Back in Hamburg he took a degree in Aeronauti- a member of the Boeing Working Group Next Generation 737 enabled an active cal Engineering and in 1978 qualified as a involvement in the development of new state-licensed graduate engineer. aircraft configurations. For the next three years Horst Krahner In the early 1990s he moved from Engiworked as an air carrier maintenance inneering to the production side of Aircraft spector at the Hamburg station of the GerBase Maintenance, where he set up a new man Federal Aviation Office (LBA). In the
Horst Krahner
// Horst Krahner gained a lot of experience in cabin modification programs during his career at different Lufthansa Technik departments. As sales manager for the lighting system HelioJet he utilizes this knowledge to best accommodate the customers demands. //
Employee Portrait
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organization for production and staff planning. After a two-year interlude working as senior engineering manager with interior manufacturer Albert Mhlenberg he returned to Interiors & Systems Engineering at Lufthansa Technik, where he looked after a number of conversion programs for Lufthansa, this time mainly for the Airbus fleets. There is one project that he particularly likes to recall. When it came to the introduction of a new intercontinental product for Lufthansa with new First and Business Class seats in 1997, the elapsed time between program launch and completion of the first aircraft was just eleven months. We are still proud of that today, Horst Krahner says. Altogether he oversaw more than 70 aircraft conversions. The best praise of all is when the customer says at the end, Its exactly the way I imagined. Shortly before the turn-of-the-century Horst Krahner moved into the area of VIP aircraft completions. He specialized in seats, galleys and emergency equipment and led a team responsible for buyer-furnished equipment (BFE) for the interior outfitting. I particularly liked the combination of staffing, planning and technical involvement, Horst Krahner says. In September 2005 he changed directions again and joined the Innovation department of Lufthansa Technik
as project manager cabin concepts. His extensive experience of cabin conversions proved invaluable to the development of a stretcher for transporting patients by air and in various consulting activities for Lufthansa, such as the upgrade to the Boeing 747-400 First Class. Since the beginning of 2012 Horst Krahner is the responsible sales manager for HelioJet, a new lighting system for aircraft cabins developed by the SCHOTT AG in collaboration with Lufthansa Technik. That is a big change for me away from mechanical things and towards the electrical side, says Horst Krahner, who in his spare time also enjoys mechanical work with a quite different material wood. But it is very exciting to carry on learning, and working with our colleagues at SCHOTT is also a great pleasure. Based on his experience of aircraft cabins he knows what the priorities are for the aircraft operators. Cost-effectiveness and the maintenance aspects of a product are very important, he says. At the moment he is traveling a lot, presenting HelioJet to potential customers worldwide. My goal is to always do the job at hand as well as I can and to best accommodate the customers demand. Thus I also plan to lead HelioJet to success.
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// HelioJet is a new and unique LED lighting technology, available either in white or in a colored RGBW (Red, Green, Blue, White) version. HelioJet uses only about 20 percent of the light diodes of conventional LED strips, offering significant improvements in performance, reliability, maintenance and costs. //
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26 | Innovation & Technology
Ideas that fly

Customization is what makes the difference: IDAIR develops, builds and supplies customized entertainment, communication and cabin management systems for VIP aircraft and custom products for commercial airlines.
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DAIR specializes in customized entertainment solutions for the aircraft cabins of VIP customers and commercial airlines. By founding this joint venture with Panasonic Avionics Corporation in April 2011, Lufthansa Technik has further expanded its range of offerings in the area of in-flight entertainment (IFE) and cabin management systems (CMS). Each of the two partners has a particular expertise, which it is introducing into the joint venture. IDAIR has effectively added a range of offerings in the area of IFE and CMS to the
competencies of the two parent companies. Lufthansa Techniks Innovation business unit has been fitting out business jets such as the Challenger 300 and the Learjet 70, 75 and 80 with in-flight entertainment and cabin management systems for over five years. Today its nice system products are installed in over 300 aircraft. Meanwhile, with its X series products, Panasonic Avionics Corporation is the leading supplier of standard Communications, IFE and CMS systems for airlines. IDAIR now combines the products of Lufthansa Technik and
Panasonic Avionics Corporation and tailors them to meet individual customers needs. The customer receives a system that is built from suitable components from the ranges of the two partners and matches its requirements precisely. IDAIRs systems are tailored to the special requirements of VIP customers. But should an airline wish to offer its passengers out-of-the-ordinary entertainment devices, IDAIR is the ideal partner to contact. Lufthansa Techniks Innovation ve 1 No mbe rbusiness unit will
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We are a customizing house

Interview with Andrew Muirhead, Chief Executive Officer of IDAIR. Connection: Why was IDAIR founded? Andrew Muirhead: Over the last few years Lufthansa Techniks Innovation business unit has concentrated primarily on IFE and CMS systems for business jets, i.e. on smaller aircraft with between eight and 14 seats. The business jet segment has meanwhile attained a high degree of stability, and we were keen to step up our involvement in the VIP aircraft market. In order to be able to offer VIP customers complete solutions, we teamed up with Panasonic Avionics Corporation to found a separate company, IDAIR. What is so special about IFE systems for VIP aircraft? VIP aircraft are always one-offs, every aircraft is different and the cabin installation requires a lot of manpower. By comparison, systems for business jets are produced in production lines. In actual fact, VIP aircraft are a combination of commercial airline and business jet: most of them have seating for cotraveling staff at the back, making them similar in some respects to a commercial aircraft. On the other hand in the private compartments of the front section, the furnishings are similar to those of a business jet. That is why we are working with Panasonic, which has a lot of experience at supplying entertainment systems for airlines, whereas we can contribute our expertise from the business jet area. What role will the products of the two individual joint venture partners play here, for example the nice product range from Lufthansa Technik? Lufthansa Techniks nice products and Panasonics X series products are elements of the IDAIR product. The two companies use the same basic technology, which means that a nice component can work happily with a Panasonic component. To meet a particular customer requirement, we then select the
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best elements from the two product portfolios to create a total system. In this way IDAIR takes the products of Lufthansa Technik and Panasonic and adapts them for the particular customer, which could be a VIP customer or an airline. In either case the customer gets a system that it would not normally be able to buy offthe-shelf. So you could say that IDAIR is a customizing house. IDAIRs target group includes not only VIP customers but airlines as well. What developments are going on in that area? IDAIR does offer specially tailored IFE products for airlines such as Passenger Control Units, Trim Panel Speakers and some elements of the ECLIPSAIR, which will also find their way into the commercial market.
For more information: www.idair.aero
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Events & Exhibition | 27
Meet us at...
19 21 September 2012 | Dublin
ERA General Assembly

At the European Regions Airline Association (ERA) General Assembly, Lufthansa Technik Group will showcase its comprehensive service portfolio for regional aircraft. 27 29 September 2012 | Moscow
JET EXPO
continue to offer cabin management and IFE products for business jet customers as well as specific developments for commercial airlines that fall outside the range of IFE and cabin management. New: ECLIPSAIR The new ECLIPSAIR product that IDAIR unveiled at this years EBACE for the first time illustrates just how well the two joint venture partners complement each other. ECLIPSAIR is an Infotainment system that passes information and entertainment media wirelessly to passengers mobile devices. Passengers can view the content through the web browser on their smart phone or tablet. Depending on the aircraft size, ECLIPSAIR consists of a single LRU
IDAIR (Joint Venture) Customized IFE and CMS solutions for VIP aircraft and airlines
box. It can be used either as a standalone, cost-efficient entertainment solution or to supplement other IFE systems available from IDAIR. The hardware for ECLIPSAIR comes from Lufthansa Techniks Innovation business unit, while the software has been developed by Panasonic. The two together are adapted by IDAIR to meet customers individual needs. Thus, for example, for VIP customers additional functions such as controls for the cabin lighting or for closing the window panels can be integrated into the system. IDAIR is planning to install ECLIPSAIR in a first aircraft in the second quarter of 2013. Verena Bintaro Phone +49-40-5070-64669 verena.bintaro@idair.aero
Panasonic Avionics Corporation Standardized IFE and CMS solutions for airlines
The most significant forum for the Russian business aviation community continues to be a successful B2B event. 9 11 October 2012 | Amsterdam
MRO Europe
At MRO Europe, the latest standards for productivity and aerospace technology are presented. Lufthansa Technik showcases its range of customized solutions. 10 12 October 2012 | Coolum
RAAA Convention
The Regional Aviation Association of Australia RAAA Convention is the premier annual aviation event in Australia. Lufthansa Technik AERO Alzey will show its product portfolio. 30 October 1 Nov. 2012 | Orlando
Lufthansa Technik (Business unit Innovation) IFE and CMS solutions for business jets and customized non IFE products for airlines
NBAA 2012
At NBAA 2012, the industry's leading venue for new product announcements and introductions, Lufthansa Technik will showcase news and highlights from its all-encompassing interior solutions and VIP aircraft services portfolio.
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Booth // The NBAA Annual Meeting & Convention is the business aviation industrys U O rl leading venue for new product announcements and introductions. Joined at an do | its booth by its Tulsa, Oklahoma-based Group company BizJet International, by its CF34 engine specialist Lufthansa Technik AERO Alzey, and with IDAIR at its own booth, Lufthansa Technik will present its universe of services for business and private aircraft operators around the globe. The top-address for supporting the entire range of private and business jets with any kind of service, Lufthansa Technik is the first choice for all aircraft sizes. The SixStars portfolio of life cycle services reflects the increasing demand for interior consulting, aircraft completion and modification, IFE and cabin systems as well as technical services. The capabilities of course include the newest widebody generations such as the Boeing 787, 747-8 and the Airbus A350. //
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Highlights from the next issue Non-destructive testing On-site landing gear support Engine parts repair
For more information: www.lufthansa-technik.com/events
28 | Products & Services
World of services
No matter if you are a regional start-up, a small or mid-sized carrier, a private or governmental operation, or a legacy airline: Our range of products and services can be tailored for commercial and private fleets of every mix, kind and age. Total Support Services Total Support Services are the first choice for any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his core business at the same time. Total Operational Support (TOS) Total Technical Support (TTS) Total Base Maintenance Support (TBS) Total Material Operations (TMO) Total Component Support (TCS) Total Engine Support (TES) Total Landing Gear Support (TLS) Single Services Single services and shop load events such as letter checks, engine overhauls or repairs of single components are at the core of a unique assembly of products and services. Aircraft Services Component Services Engine Services Landing Gear Services VIP & Executive Jet Solutions Logistics & Training Special Services The worlds leading manufacturer-indepenent MRO provider offers a product portfolio reaching beyond traditional MRO services from the manual. Composite Repairs (ARC) Engine Parts & Accessories Repair (EPAR) Maintenance Management Services (MMS) Aircraft Leasing & Trading Support (ALTS) AOG Services Cabin & IFE Products Lufthansa Technik has successfully established a line of cabin products. Cabin Management & IFE Systems Aircraft & Cabin Equipment Connectivity Patient Transport Solutions eServices Lufthansa Techniks Technical Operations Websuite manage/m allows operators to manage their technical operations via a web-based system.
Capabilities by aircraft
A300
Airbus A300
Line Maintenance Base Maintenance Component Services Engine Services: P&W JT9D, PW4000-94, GE CF6-80C2
A310
A300
Airbus A310
Line Maintenance Base Maintenance Component Services Engine Services: P&W JT9D, PW4000-94, GE CF6-80C2
A318 A310
Airbus A318
Line Maintenance Base Maintenance Component Services Engine Services: CFM56
A318
A319
Airbus A319
Line Maintenance Base Maintenance Component Services Engine Services: CFM56-5, IAE V2500-A5
A320
A319
Airbus A320
A321
A320
Airbus A321
A330
A321
Airbus A330
Line Maintenance Base Maintenance Component Services Engine Services: P&W PW4000-94, RR Trent 700
A340 A330
Airbus A340
Line Maintenance Base Maintenance Component Services Engine Services: CFM56-5, RR Trent 500
A380 A340-300
Airbus A380
Line Maintenance Base Maintenance Component Services Engine Services: RR Trent 900
For more information: www.lufthansa-technik.com/services
Products & Services | 29
737
Boeing 737
Line Maintenance Base Maintenance Component Services Engine Services: CFM56-3
CRJ
Bombardier CRJ
Line Maintenance Base Maintenance Component Services Engine Services: GE CF34
CRJ 700
737 NG 737
Boeing 737NG
Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B
Q Series
Bombardier Q400
Line Maintenance Base Maintenance Component Services Engine Services: PW100, PW150
Q-Series
747-8 737NG
Boeing 747
Line Maintenance Base Maintenance Component Services Engine Services: P&W JT-9D, P&W PW4000, GE CF6-80C2
E-Jets
Embraer
ERJ-135/145, E-Jets 170/175, 190/195, Line Maintenance Base Maintenance Component Services Engine Services: GE CF34
ERJ 190
757 747-8
Boeing 757
Line Maintenance Base Maintenance Component Services Engine Services: RR RB211-535
BAe-146 Avro RJ
BAe, Avro, Saab

Avro RJ, BAe 146 Saab 2000 Line Maintenance Base Maintenance Component Services
BAe-146 / Avro RJ
767 757
Boeing 767
Line Maintenance Base Maintenance Component Services Engine Services: PW4000-94, GE CF6-80C2
Business Jets
Airbus Corporate Jets
767 777
Boeing 777
Line Maintenance Base Maintenance Component Services
ACJ
Line Maintenance Base Maintenance Component Services Engine Services: CFM56, IAE V2500-A5
777 787
Boeing 787
Line Maintenance Component Services Engine Services*
*schedule to be defined
Boeing Business Jet
BBJ
Base Maintenance Component Services Engine Services: CFM56-7B
Airbus Corporate Jetliner Line Maintenance
MD-11
787
MD-11
Line Maintenance Base Maintenance Component Services Engine Services: GE CF6-80C2, P&W PW4000-94
Bombardier
Boeing Business Jet (BBJ)
Bombardier
Challenger, Learjet, Global Express Line Maintenance Component Services Engine Services: GE CF34
MD-80
MD11
MD-80
Line Maintenance Base Maintenance Component Services
Challenger Family
Embraer
Embraer
Legacy, Lineage Line Maintenance, Base Maintenance, Component Services, Engine Services: GE CF34
Embrear Executive Jets
30 | Contacts
Senior Vice President Marketing & Sales

Walter Heerdt p +49-40-5070-2524 f +49-40-5070-2101 hamtssek@lht.dlh.de
Vice President Marketing & Sales

Wolfgang Weynell p +49-40-5070-2547 f +49-40-5070-2101 hamtssek@lht.dlh.de
Key Account Govt. & Special Mission Aircraft

Hans Indlekofer p +49-40-5070-2548 f +49-40-5070-64423 hans.indlekofer@lht.dlh.de
Key Account VIP & Executive Jets

Joachim von Holtzapfel p +49-40-5070-3514 f +49-40-5070-8331 joachim.vonholtzapfel @lht.dlh.de
Lets talk about solutions
Director Sales USA and Canada

Robert Gaag p +1-305-379-1222 f +1-305-379-2771 miatsusec@lht.dlh.de
Director Sales Western Europe

Suheil Mahayni p +49-40-5070-5295 f +49-40-5070-5869 suheil.mahayni@lht.dlh.de
Director Sales Central Europe

Andr Fischer p +49-40-5070-2590 f +49-40-5070-9865128 andre.fischer@lht.dlh.de
Director Sales Latin America and Caribbean

Jrg Femerling p +1-305-379-2604 f +1-305-379-2771 joerg.femerling@lht.dlh.de
Director Sales Middle East, Africa

Wieland Timm p +49-40-5070-3053 f +49-40-5070-5067 wieland.timm@lht.dlh.de
Local representatives
USA (for Lessors & Banks)
Axel Haug p +1-425-454-1962 f +1-425-454-2103 axel.haug@lht.dlh.de Canada Dan Hepworth p +1-514-245-0143 daniel.hepworth @lht.dlh.de Italy Georgios Ouzounidis p +39-0331 233713 f +39-0331 233799 georgios.ouzounidis @lht.dlh.de
Dubai
Ziad Al Hazmi p +971-4-4057-557 f +971-4-33148-66 ziad.al-hazmi@lht.dlh.de
Brasil
Simon Engert p +55-11-3048-5856 f +55-11-3846-2892 simon.engert @lht.dlh.de
Spain
Markus Salzig p +34-971-267-877 f +34-971-408-625 markus.salzig @lht.dlh.de
Turkey
Fulya Trkz p +90-212-465 55 57 m +90-531-490 36 54 fulya.tuerkoez @lht.dlh.de
Japan
Hidenori Sato p +81-45-309-2777 f +81-45-309-2777 hidenori.sato @lht.dlh.de
Affiliates & Corporations | 31
Key Account Lessors & Banks

Harry Seeger p +49-40-5070-4780 f +49-40-5070-3980 harry.seeger @lht.dlh.de
Line Maintenance Worldwide

Michael Struck p +49-69-696-69660 f +49-69-696-69666 linemaint.agrmts @lht.dlh.de
Lufthansa Technik Airmotive Ireland Phone +353-1-401-1109 Fax +353-1-401-1300 sales@ltai.ie | www.ltai.ie Lufthansa Technik AERO Alzey Phone +49-6731-497-0 Fax +49-6731-497-197 sales@lhaero.com | www.lhaero.com Lufthansa Technik Brussels Phone +32-2-752-8660 Fax +32-2-752-8673 sales.bruub@lht.dlh.de www.lufthansa-technik.com/brussels Lufthansa Technik Budapest Phone +36-1-296-3000 Fax +36-1-296-3001 sales@lhtb.hu | www.lht-budapest.com Lufthansa Technik Component Services Phone +1-818-765-6201 Fax +1-818-765-7023 sales@ltcs.aero www.lufthansa-technik.com/ltcs Lufthansa Technik Intercoat Phone +49-4191-809-100 Fax +49-4191-2826 sales@lht-intercoat.de www.lht-intercoat.de Lufthansa Technik Landing Gear Services UK Phone +44-20-8589-1941 Fax +44-20-8589-1901 sales@ltlgs.com www.lht-landinggear-uk.com Lufthansa Technik Logistik Services Phone +49-40-5070-5331 Fax +49-40-5070-8667 sales@ltls.dlh.de | www.ltls.aero Lufthansa Technik Maintenance International Phone +49-69-696-46929 Fax +49-69-696-69603 altfried.nessel@lht.dlh.de www.lufthansa-technik.com/ltmi Lufthansa Technik Malta Phone +356-2560-4000 Fax +356-2560-4190 sales@ltm.com.mt | www.lht-malta.com Lufthansa Technik Milan Phone +39-02-7486-7357 Fax +39-02-7486-7073 lht-milan@lht.dlh.de www.lht-milan.com Lufthansa Technik Philippines Phone +63-2-855-9311 Fax +63-2-855-9309 sales@ltp.com.ph www.lht-philippines.com
Lufthansa Technik Switzerland Phone +41-61-568-3078 Fax +41-61-568-3079 sales@lht-switzerland.com www.lht-switzerland.com Lufthansa Technik Turbine Shannon Phone +353-61-365-512 Fax +353-61-360-513 sales@ltts.ie | www.ltts.ie Lufthansa Technik Vostok Services Phone +7-495-981-5850 Fax +7-495-981-5852 ltvsdmeservice@lht.dlh.de www.lufthansa-technik.com/vostok Lufthansa Technical Training Phone +49-69-696-2751 Fax +49-69-696-6384 sales@ltt.dlh.de | www.ltt.aero Lufthansa Bombardier Aviation Services Phone +49-30-8875-4600 Fax +49-30-8875-4511 sales@lbas.de | www.lbas.de Lufthansa LEOS Phone +49-69-696-8222 Fax +49-69-696-93888 sales@lufthansa-leos.com www.lufthansa-leos.com Airfoil Services Phone +603-6145-3612 Fax +603-6141-6810 info@airfoil.com.my www.airfoilservices.com Ameco Beijing Phone +86-10-6456-1122 ext 4100/4101 Fax +86-10-6456-1823 sales@ameco.com.cn www.ameco.com.cn AirLiance Materials Phone +1-847-233-5800 Fax +1-847-233-5900 sales@airliance.com www.airliance.com BizJet International Phone +1-918-832-7733 Fax +1-918-832-8627 sales@bizjet.com | www.bizjet.com Hawker Pacific Aerospace Phone +1-818-765-6201 Fax +1-818-765-5759 sales@hawker.com | www.hawker.com Heico Aerospace Phone +1-954-961-9800 Fax +1-954-987-7585 sales@heico.com | www.heico.com IDAIR Phone +49-40-5070-69416 Fax +49-40-5070-64144 sales@idair.aero | www.idair.aero N3 Engine Overhaul Services Phone +49-3628-5811-0 Fax +49-3628-5811-8240 sales@n3eos.com | www.n3eos.com Shannon Aerospace Phone +353-61-370-000 Fax +353-61-361-100 sales@sal.ie www.shannonaerospace.com Spairliners Phone +49-40-5070-66499 Fax +49-40-5070-66742 info@spairliners.com | www.spairliners.com
Director Sales Eastern Europe and CIS Dmitri Zaitsev

p +49-40-5070-5404 f +49-40-5070-2558 dmitri.zaitsev@lht.dlh.de
Director Sales East Asia

Richard Haas p +852-2846-6370 f +852-2156-0230 richard.haas@lht.dlh.de
Director Sales South East Asia and Australia

Robin Johansson p +65-6733-9081 f +65-6733-1923 robin.johansson@lht.dlh.de
Russia and CIS

Robert Beddies p +7-495-937-5103 f +7-495-937-5102 robert.beddies @lht.dlh.de
China
Steven Wang p +86-10-6465-1593 f +86-10-6463-8016 steven.wang@lht.dlh.de
Lufthansa Technik Services India Phone +91-22-935-37409 Fax +91-99-5800-5695 sales@lht-services-india.com www.lufthansa-technik.com/india Lufthansa Technik Shenzhen Phone +86-755-2777-5925 Fax +86-755-2750-0269 sales@lht-shenzhen.com www.lht-shenzhen.com Lufthansa Technik Sofia Phone +359-2-4601-777 Fax +359-2-4601-251 sales@lht-sofia.com | www.lht-sofia.com
India Wolfgang Hartl p +91-22-3953-7405 f +91-22-3887-4843 wolfgang.hartl @lht.dlh.de
Australia and Pacific

Roland Wunderlich p +61-3-8623-6067 f +61-3-8623-6169 roland.wunderlich @lht.dlh.de
Every innovation starts with a new direction.
Lufthansa Technik continuously breaks new ground for its customers. Because for us, innovation means more than cutting-edge facilities. We are driven by the willingness to create new maintenance technologies that make airlines technical operations more efficient and your aircraft more reliable. Its our path to innovation that shapes your future. Talk to us. Lufthansa Technik AG, Marketing & Sales Email: marketing.sales@lht.dlh.de www.lufthansa-technik.com/research-innovation Call us: +49-40-5070-5553
More mobility for the world

Technik Connection 5-2012 PDF

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The Lufthansa Technik Group Magazine

t us Mee ide dw worl

Total Component Support

TCS for entire SAS fleet

Mobility means reliability

The mobile repair shop

More mobility for the world

Lufthansa Technik Connection 5.2012

The mobile engine shop

Lufthansa Technik Connection 5.2012

Continued cooperation with InterSky

New member of the Executive Board

Dr. Johannes Bussmann

Environment award for Lufthansa

manage/m 2.0 planned

Line Maintenance for Air Madagascar A340

Lufthansa Technik Connection 5.2012

New AST base in Hong Kong

Expanded services for North America

Component support for Go Airlines

New trainees at Lufthansa Technik

Scan the QR code to subscribe online.

Lufthansa Technik Connection 5.2012

Total Support Services | 5

SAS components in good hands

Technical operations management via the Internet.

6 | Aircraft Component Services

Lufthansa Technik Connection 5.2012

Lufthansa Technik Connection 5.2012

Mobility around the clock

Lufthansa Technik Connection 5.2012

Hydraulic part to Rome

Lufthansa Technik Connection 5.2012

Airline Support Teams | 9

New: AST Landing Gear

Emergency escape slide to Frankfurt

Lufthansa Technik Connection 5.2012

Mobility means reliability

Lufthansa Technik Connection 5.2012

Please continue on page 12

Lufthansa Technik Connection 5.2012

Lufthansa Technik Connection 5.2012

Airline Support Teams | 13

For more information: www.lufthansa-technik.com/cyclean

14 | Airline Support Teams

Lufthansa Technik Connection 5.2012

The mobile engine shop

Lufthansa Technik Connection 5.2012

Airline Support Teams | 15

16 | Airline Support Teams

Lufthansa Technik Connection 5.2012

AST plus insurance

Lufthansa Technik Connection 5.2012

Special fix for CF34-10E

1,000th CF34 serviced

Lufthansa Technik Connection 5.2012

Lufthansa Technik Connection 5.2012

Thomas Bttger Phone +49-40-5070-8148 thomas.boettger@lht.dlh.de

20 | Innovation & Technology

Lufthansa Technik Connection 5.2012

For an optimal cabin environment

Lufthansa Technik Connection 5.2012