Your Training Compass Resource Guide

Your Training
Next generation learning solutions for todays internal auditor
special
training Offer
iNside
Choose From Convenient Learning Platforms
Your WaY:
Train
Must-Have
FOR eFFective leadeRship
Traits
LEAN SIX SIGMA AND INTERNAL AUDIT ARE A PERFECT MARRIAGE
tOp ReasONs
FEBruarY 2013
Indianapolis, IN
Philadelphia, PA
IIa SEMINarS Attend. Learn. Advance. Repeat.

SAVE 25% when you register for a course at one of our 5 EXCITING NEW LOCATIONS!
Anaheim, CA Miami, FL
San Antonio, TX
Not only is The IIA the global leader in internal audit education, weve added five new seminar locations to our existing lineup, making access to success that much easier. The benefits of continued career training through The IIA are limitless. Visit The IIAs website www.theiia.org/goto/SAVE25 and discover the Top 5 Benefits of Continued Training. And for a limited time save 25% off any courses offered in sunny Miami, FL April 8-11, 2013, when you register by March 31, 2013, using discount code NEWMIA25!
also SavE 25% when you register by June 30, 2013, using discount code NEWSEM25 for courses offered in the following locations:
Indianapolis, IN......... June 1013 Philadelphia, PA .........Sep. 2526 San Antonio, TX ....Sep. 30Oct. 3 Anaheim, CA ..............Nov. 1821
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Your Training
table OF cONteNts
Letter from the Vice President of Learning Solutions ................................... 4 Training Icons Legend ................................................................................. 5 Choose the Convenience of E-learning ........................................................ 6 Must-Have Traits for Effective Leadership .................................................. 8 Why Change Management Skills Are Important ........................................... 9 Top 5 Reasons Six Sigma and Internal Audit Are a Perfect Marriage ......... 10 Train Your Way: Learning Solutions Delivery Methods ................................ 12 2013 February July Seminar Schedule .................................................... 14 10 Things The IIA Knows About Emerging Leaders .................................... 16 Featured Seminar Course Descriptions ..................................................... 17 Vision University........................................................................................ 32 On-site Training Course Customization Case Study: Nordstrom, Inc. ........ 34 IIA Conferences ......................................................................................... 36 Three Compelling Reasons to Earn a Professional Certification ................ 39
Global Headquarters 247 Maitland Avenue Altamonte Springs, Florida 32701-4201 USA T: +1-407-937-1111 F: +1-407-937-1101 www.theiia.org
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www.theiia.org/Training
Your Training
T
Your Training
alent management is key in this ever-changing world, and keeping skills relevant and timely adds value to you and your organizations.
The IIAs Learning Solutions provides myriad delivery options for you to earn NASBA-qualifying CPE credits featuring refreshed courses 10 newly added last year in accessible, convenient ways. Weve listened to what chief audit executives have said is needed to advance the profession and incorporated input from our members. Also, weve mobilized subject matter experts to develop relevant, peer-reviewed content in collaboration with professional instructional designers, and trained high impact facilitators who are armed with first-rate skills for knowledge transfer. Whether youre an individual contributor, manager, or executive, look to your global association solely dedicated to the professional practice of internal auditing for top-quality training. Choose a seminar at a location near you and experience face-to-face, hands-on training with other professionals. Invest in On-site Training that can be customized to the needs of your organization. Opt for virtual learning online and take advantage of eSeminars and eWorkshops. Attend multi-day conferences where youll have access to the industrys thought leaders on current topics, network and share best practices with your peers, and have the chance to reflect on the big picture of your profession. Participate in one of more than 70 high-level information sessions, from experts in the field through free webinars held throughout the year, from the convenience of your home or office. Dont delay. Plan your professional development using Your Training Compass Resource Guide, by browsing www.theiia.org, or by talking to one of our expert Customer Relations representatives today at +1-407-937-1111. Sincerely, Bonnie Ulmer Vice President, Learning Solutions The Institute of Internal Auditors
The Institute of Internal Auditors
cOMe tO the expeRts

for Your Internal Audit Training
As the global leader in internal audit education, The IIA provides the highest quality, convenience, and value in the business. Make the worthwhile investment in training that will keep you abreast of the most recent industrywide standards and guidance. Training options are available year-round to affordably earn CPE hours that yield results for your business and career.
When choosing courses, these icons represent the course delivery format. Select the one thats most convenient for you.
the iias Multiple learning platforms

seMiNaRs: Multi-day training events that offer a variety of classroom-style courses that are aligned with The IIAs International Professional Practices Framework (IPPF). eleaRNiNg: Facilitated courses offered via the Internet in shorter sessions over multiple days; Members-only Webinars; interactive, multi-day online eWorkshops on various topics, offering the flexibility for participants to attend one or more sessions. ON-site tRaiNiNg: Customizable courses for five or more attendees presented at the organizations location (or delivered virtually to multiple locations simultaneously). Tackle the tough topics with peers and ensure training message consistency. cONFeReNces: Theres nothing quite like a gathering of minds. Make connections and build a network of peers from across the globe. Learn from dynamic thought leaders who are among the best in their fields.
very time I attend an IIA conference or seminar, I return to the office with a renewed sense of confidence. They equip me with the tools I need to be on the cutting edge of my profession. My audit committee is very engaged and seems to appreciate that I am able to speak knowledgably about the latest trends in governance, risk, and compliance. Whats more, I love to send my staff members to IIA seminars. I know theyll return with the skills they need to conduct value-added audits that benefit the organization. The seminars provide them with in-depth, real-world training that contributes greatly to their career satisfaction and overall professional development. Karen Brady, CIA, CRMA, CFE Corporate Vice President, Audit and Compliance Baptist Health South Florida
Your Training
eLearning
Save money, reduce travel expenses, and limit time away from the office.
2013 eleaRNiNg cOuRse MatRix
Updated 1/10/13 Audit Report Writing CIA Learning System Comprehensive Instructor-led Course Part 1 CIA Learning System Comprehensive Instructor-led Course Part 2 CIA Learning System Comprehensive Instructor-led Course Part 3 Control Self-assessment: An Introduction Data Analysis for Internal Auditors Enterprise Risk Management: An Introduction Lean Six Sigma Tools for Internal Audit Fieldwork Lean Six Sigma Tools For Internal Audit Planning Operational Auditing: Evaluating Procurement and Sourcing Operational Auditing: Evaluating the Supply Chain Operational Auditing: Influencing Positive Change Performing an Effective Quality Assessment Risk Based Auditing: A Value Add Proposition Statistical Sampling for Internal Auditors Value-added Business Controls: The Right Way to Manage Risk course code ARW CL1 CL2 CL3 CSA DA ERM SSF SSP OAP OSC POA QAE RBP SSI VAB course level Intermediate Intermediate Intermediate Intermediate Basic Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Basic cpes 16 19.5 19.5 32 16 8 16 16 16 8 8 16 16 16 16 16 Feb. 4-13 March 11-20 March 5-14 March 4-15 March 25-28 Feb. 5-14 March 5-7 Feb. 4-15 March 19-28 February Feb. 5-14 Feb. 4-22 March 5-28 March 4-29 March 5-14 April 1-19 March april
Choose the Convenience of
Weve expanded our online learning offerings making it more convenient and affordable to invest in your professional development. Pick from eWorkshops, eSeminars, on-demand self-study courses, and Members-only Webinars featuring a variety of topics developed by and for internal audit practitioners. Expand your knowledge and skills with relevant, frequently updated content thats accessible from practically anywhere.
eWorkshops are multi-day interactive training sessions on focused topics. Choose one or more of the standalone weekly sessions to stay in the know of the latest information and trends. Sessions are recorded and accessible for 30 days by attendees.* eSeminars are real time, facilitator-led courses that cover the same curriculum and exercises as their traditional counterparts. Gain greater proficiency and understanding using online collaboration tools such as breakout sessions, whiteboard exercises, and interactive polling. Courses are offered in shorter sessions over multiple days. Lower delivery costs means we pass the savings on to our members.* on-demand self-study courses can be delivered any time of day to your computer. Learn at your own pace and get the knowledge you need with hundreds of online topics at your disposal. New content is added each month. Purchase an annual subscription or a single course. Access content for 12 months from purchase. Members-only Webinars are scheduled each month. These one-hour sessions cover high-level content and are free to IIA members.* Early registration discounts and group rates are available for online training, so register early or contact the eLearning team for more information on group rates at elearning@theiia.org. www.theiia.org/E-learning elearning@theiia.org / +1-407-937-1111
May May 7-16
June
July July 22-31
august
september Sep. 10-19
October
November Nov. 5-14
december
Aug. 5-23 Sep. 4-27 Oct. 7-Nov. 1 June 4-13 May 13-14 June 3-14 June 10-19 May 6-15 July 23-25 May 7-9 June 11-20 June 4-13 June 10-21 Aug. 19-22 May 7-16
* NASBA and IIA CPE compliant
Sep. 10-19
Sep. 9-20 Aug. 13-22 Sep. 16-25 Nov. 12-21
Dec. 2-13
Dec. 3-12
Nov. 6-8 Sep. 3-12 Sep. 10-19 Sep. 16-27 Nov. 6-15 Nov. 5-21 Dec. 3-12
Aug. 12-21
Oct. 22-31
Your Training
MuST-havE TraITS
Effective
ethics
The most important leadership quality is integrity. Yet we constantly read about leaders who failed to maintain the highest standards leaders who started down a slippery slope, and before they knew it, crossed the line, ruined a career, a company, and more. Keep in mind when you are troubled with an ethical decision to pause and take an ethics check by thinking how the Wall Street Journal would write the story about your actions, or talk to a valued friend. Dont ruin a career over a decision you inherently know is unethical, no matter who says it is okay. speak out, express their opinions, and know the leader has their best interests at heart.
for
lEadErShIp
learning support from their company will fail to keep current. You should be more willing to invest in yourself than anyone else. Invest 5 percent of your annual salary and at least 200 hours a year in yourself. It will be the best return on investment you can ever achieve.
Learning the key elements of leadership is critical for those who want to advance in their career. larry harrington, vice president internal auditor of Raytheon Company, shares why ethics, authenticity, vision, and a commitment to lifelong learning are essential traits.
vision
Leadership fails without followship. The essence of leadership is to create a vision for the future by seeing around the corner and anticipating rather than reacting. Selecting the right people, providing them with the necessary learning opportunities, and leveraging their differences using effective communication skills will motivate them to implement your vision.
authenticity
Leaders must be genuine. They must show passion for their projects and concern for the welfare of those on their teams. Effective leaders create an environment of trust where people are encouraged to
8 | The Institute of Internal Auditors
commitment to continuous learning

Each of us must become continuous learners who invest both time and money in ourselves. No one ever said that you were no longer responsible for your own learning after college. Those who solely rely on the
Larry Harrington has more than 25 years of experience in auditing and finance. He started his career in public accounting and has since held a wide range of positions within retail, financial services, insurance, manufacturing, and technology. Harrington has served as vice president of finance, vice president of human resources, vice president of operations, as well as chief audit executive, for several Fortune 200 companies during his career. He currently serves as a member of The IIAs International Board of Directors and is the former chairman of The IIAs North American Board of Directors.
Why change Management skills are important

Chief executive officers have stated in multiple studies that the quality they look for most in a leader, after ethics, is the ability to excel at change management. With the rapidly changing global marketplace, these executives, charged with the growth and profitability of their companies, understand the need to continually reinvent themselves. Companies and individuals who cant innovate in this environment will fail. Yet what they find is a shortage of leaders with the requisite change management skills. This places these skills at a premium.
As internal auditors, we must lead change both within our function and across every function in our companies. Look to The IIAs training and events to help you develop world-class internal audit skills. Their instructors are recognized experts in our profession with demonstrated expertise in change management. They will present the leading internal audit practices, help you think through how to drive change in your own organization, and give proven suggestions on how to get management and audit committee support. Mastering change management requires these skills that will be explored in depth by The IIAs training and events team: Strategic thinking is learning to look around the corner, anticipate change rather than reacting to it, and then leading that change. In essence, it is the ability to create a vision for where the organization needs to go. a willingness to take intelligent risks, viewing the opportunities they present, and seizing the moment when it often appears others are hesitant to act is essential. a high degree of communication, both verbal and written, is key. People need to know what is changing and why, how it will impact them, and the consequences of not adapting. Winning the hearts and the minds of those you need to help drive the change is critical. an ability to seek input from others, including those who will be impacted by the change, and listening to feedback is important. We have five generations in the workplace and each thinks and reacts differently. Reach out to each group, understand their differences, and leverage them to the projects advantage. Learn to value the diversity of perspectives and seek to connect, collaborate, and communicate with everyone. Motivation and perseverance are critical because every change journey will have challenges, setbacks, and course corrections. People look to you in the most difficult times for the inspiration and perspiration to continue. Acknowledge if you make a mistake or miscue and make the course correction. Six Sigma and lEaN are critical tools in change management. They use extensive data analytics, help us get to root causes, and drive value in every process. These skills are no longer nice-tohave skills, but must-have skills. Networking skills are critical today. You will face few problems that others have not already encountered. In fact, more likely than not, your problem has been addressed by many others in your network. Learning how to build a broad network helps you learn from those who already faced your issues, resolve problems faster, and leverage the successes and failures of others.
Your Training
tOp
suppORt iN the staNdaRds

Consistent with the definition of internal auditing put forth in the International Standards for the Professional Practice of Internal Auditing (Standards), Lean Six Sigma brings ...a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes. Throughout the Standards, it is noted that internal audit is required to evaluate the effectiveness and efficiency of operations and programs in their organizations and promote continuous improvement, which are both fundamental goals of LSS.
ReasONs
Are a Perfect Marriage

Jimmy Parker, CIA, CCSA, CPA, CMA, CFM, CISA, CPIM Director of Finance Sales ConAgra Foods
Why iNteRNal audit aNd leaN six sigMa
aligNMeNt OF MethOdOlOgy phases

The Lean Six Sigma project methodology follows a performance improvement model composed of five phases, which is used for projects aimed at improving business processes: Define the problem, the voice of the customer, and the project goals, specifically. Measure key aspects of the current process and collect relevant data. Analyze the data to investigate and verify cause-and-effect relationships. Improve or optimize the current process based upon data analysis. Control the future state process to ensure that any deviations from target are corrected before they result in defects.
Six Sigma is a business management strategy, originally developed by Motorola, USA in 1986, that seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes. In the 1990s, the Lean process efficiency methodology and the Six Sigma quality improvement methodology were combined into Lean Six Sigma (LSS) in an effort to enable organizations to significantly reduce their costs by eliminating wasted time and activities from their operations. Since that time, a number of leading internal audit departments have sought to incorporate LSSs tools and techniques into their audit processes and procedures to enhance audit effectiveness and add value. While some have enjoyed a measure of success, others have struggled to assimilate the concepts into practice. However, the successful incorporation of LSS tools and techniques into a departments internal audit methodology should remain a noble objective for leading organizations. For those who have not yet ventured into LSS waters and need a push, we offer the top five reasons why internal audit and LSS are a perfect marriage.
The acronym commonly used is DMAIC (pronounced duh-mayick), and these phases can be related to the five phases of an internal audit as follows: Define = Pre-Planning/ Preliminary Survey Measure = Planning Analyze = Fieldwork/ Execution/Testing Improve = Reporting/ Recommendations Control = Follow-up/Remediation
Enhanced customer focus and quality consideration in audit planning.
eNhaNced aNalytical appROach

In approaching business process improvement engagements, LSS improves internal auditors ability to: Identify and remove the causes of errors before they become process defects. Minimize process variability to achieve a consistent level of high quality. Eliminate waste in business processes and functions. Identify and resolve process bottlenecks for improved workflow. Improve the quality of process outputs. Streamline business processes. Assist business units in achieving sustainable and predictable business process results. Enhance internal and external customer value and satisfaction. The above results in a higher probability of accomplishment of organizational objectives.
provement commitment from the entire organization, particularly from top-level management. In addition, focusing on a common goal tends to bring teams closer together. As internal audit departments seek stronger and more productive partnerships with the business units they audit, LSS can be a key relationship builder. As internal audit shops everywhere continue to look for better ways to analyze processes, work collaboratively with customers, and help the organization achieve its objectives, LSS may just be the tool you are looking for to make your audit department that much better.
Re-eNgiNeeRiNg OF iNteRNal pROcesses

Lean Six Sigma provides a useful framework for executing audit projects with enhanced project discipline but can also be utilized to re-engineer audit department internal processes and procedures for more effective and value-added delivery of services. For example, LSS offers auditors an expanded toolkit for: Strengthening organizational internal control processes through mistake-proofing techniques, more thorough assessments of control design, and a strategic approach to placement of internal controls within a business process. Effective assessment, analysis, and prioritization of risks. A more structured approached to root cause analysis. Better measurement and continuous monitoring of control effectiveness. Creative problem solving.
pROMOtiNg cOllabORatiON
The cross-functional collaboration required of the employees in the organization affected by the targeted LSS improvements and the audit project team is a residual benefit of using this methodology. Lean Six Sigma promotes sustained quality im-
Jimmy parker began his audit career with the U.S. Marine Corps Non Applied Fund Audit Services and retired after more than 20 years of active service. He served as a manager within the internal audit services group with Deloitte & Touche, Chicago; as a senior manager in the risk advisory services practice of Ernst & Youngs Detroit office; and was a financial audit manager in the internal audit department of Federal-Mogul Corp in Southfield, Mich. He holds a Bachelor of Science degree in accounting from the University of Maryland, College Park and a Master of Business Administration degree from the University of North Carolina at Wilmington. He holds numerous certifications, including Certified Internal Auditor, Certification in Control Self-assessment, Certified Public Accountant, Certified Management Accountant, Certified in Financial Management, Certified Information Systems Auditor, and Certified in Production and Inventory Management. Parker has facilitated internal audit courses for The IIA for more than 14 years.
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Your Training
tRaiN
YourWay
seminars X X X X X X X X X X X X X
When you begin with training from your global association solely dedicated to the practice of internal auditing, add peer-reviewed content developed by subject matter experts, and offer multiple delivery options that are flexible and convenient for your members, the result is an opportunity to train your way. Get familiar with the training options available to you with this at-a-glance view.
cOMpaRisON OF the iias leaRNiNg sOlutiONs tRaiNiNg MethOds

e-seminars Onsite seminars X X X X X X X X X X X X X e-Workshops self study conferences vision university X X X X Webinars accessibility On location Online You choose location Course variety Face-to-face instruction eNgageMeNt Best practice exchange Network with other participants Q & A interaction scheduliNg Flexibility Time bound Choose time convenient for you Available around the clock cONteNt NASBA Compliant NASBA and IIA CPE Compliant Developed by subject matter experts Peer reviewed Customizable Based on internal audit member input value Economically priced Group or other discounts available tiMe cOMMitMeNt/ cOuRse duRatiON 1-4 Consecutive day training Several hour sessions over multiple days Several hour sessions over multiple weeks leaRNiNg device Apple- Mac Microsoft Windows Tablet Smartphone X X X X LIMITED LIMITED X X X X LIMITED LIMITED X X X X X X X X X X X X X X X X X X X X X X X N/A X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
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PREPARE TO PASS THE CIA EXAM
2013 UPGRADE
GUARANTEE
www.LearnCIA.com/CIA2013
START TODAY AND UPGRADE FOR FREE!

In July 2013, the CIA exam will change from a 4-Part exam to a 3-Part exam but theres no need to worry! The IIA has you covered with a generous transition plan plus The IIAs CIA Learning System 2013 Upgrade Guarantee.
DONT WAIT FOR JULY 2013! HERES WHY:

Increase Your Salary by Up to 40%* Receive Credit for Parts Passed in the 4-Part Program Get Part 4 Credit Before Its Gone! Upgrade Your Materials for Free with the 2013 Upgrade Guarantee!
*Source: The IIAs 2012 Internal Audit Compensation Study
For complete details about the CIA Exam Transition and The IIAs CIA Learning System Upgrade Guarantee,
visit www.LearnCIA.com/CIA2013
121787
2013 seMiNaR cOuRse MatRix

(Courses through July 2013) Updated 1/10/13 Four Day Courses Audit Manager Tools and Techniques Auditor-in-charge Tools and Techniques Beginning Auditor Tools and Techniques Communication Skills for Auditors Leadership Skills for Auditors Courses Under Four Days Analyzing and Improving Business Processes Assessing Risk: Ensuring Internal Audit's Value Assessing Your Organization's Risk Management Process Audit Report Writing Auditing Derivative Strategies Auditing Investment Activities Auditing the Cloud Best Practices in Internal Auditing Building a Sustainable Quality Program Construction Activity: Audit Strategies Continuous Auditing Contract Auditing Control Self-assessment: An Introduction Control Self-assessment: Facilitation Skills Corporate Governance: Strategies for Internal Audit COSO-Based Internal Auditing Creative Problem-solving Techniques for Auditors Data Analysis for Internal Auditors Effective Writing for Auditors Enterprise Risk Management: An Introduction Evaluating Organizational Ethics Financial Auditing for Internal Auditors Human Resources: Auditing Your HR Function Lean Six Sigma Tools for Internal Audit Fieldwork Lean Six Sigma Tools for Internal Audit Planning Operational Auditing: Influencing Positive Change Performing an Effective Quality Assessment Project Management Techniques Risk-Based Auditing: A Value Add Proposition Sarbanes-Oxley Primer: Charting Your Course Sarbanes-Oxley: Assessing IT Controls Small Audit Shop: Doing More with Less Statistical Sampling for Internal Auditors Value-Added Business Controls: The Right Way to Manage Risk Deloitte Public Offerings - Courses Under Four Days Critical Thinking for Internal Auditors CTA Basic 2 ABP ARV ARM ARW ADS AIA CLO BP IQA EAC CA AC CSA CFT ACG CBA CPS DA EWA ERM ETH AFA HRF SSF SSP POA QAE PMT RBP SOX SAI SAS SSI VAB Basic Advanced Intermediate Intermediate Intermediate Intermediate Intermediate Advanced Intermediate Intermediate Advanced Intermediate Basic Intermediate Intermediate Intermediate Basic Intermediate Intermediate Intermediate Intermediate Intermediate Basic Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Intermediate Basic 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 2 2 2 2 2 2 2 2 2 2 3 2 2 2 TTM AIC TT ECA LSA Intermediate Intermediate Basic Basic Intermediate 4 4 4 4 4
course code course level duration
dallas, tx Feb. 12 - 15
atlanta, ga Feb. 26 - March 1
Feb. 26-March 1 Feb. 26-March 1 Feb. 12-15 Feb. 26-March 1
Feb. 26-March 1
Feb. 12-13 Feb. 12-13
Feb. 26-27 Feb. 28-March 1
Feb. 14-15
Feb. 14-15
Feb. 28-March 1
Feb. 28-March 1
Feb. 12-13 Feb. 12-13 Feb. 14-15 Feb. 12-13 Feb. 14-15 Feb. 26-27
Feb. 14-15
Feb. 26-27
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las vegas, Nv March 26 - 29
Miami, Fl april 8 - 11
New york, Ny april 23 - 26
Orlando, Fl May 20 - 23
indianapolis, iN June 10 - 13
las vegas, Nv June 17 - 20
san Francisco, ca July 9 - 12
boston, Ma July 23 - 26
March 26-29 April 8-11 March 26-29 April 8-11 April 8-11 March 26-29
April 23-26 April 23-26 April 23-26
May 20-23 June 10-13 May 20-23 May 20-23 June 10-13 June 10-13
June 17-20
Jul. 9-12 Jul. 9-12 Jul. 23-26 Jul. 23-26 Jul. 23-26 Jul. 9-12
June 17-20 June 17-20
Jul. 9-12
April 8-9 March 26-27 March 26-27 April 10-11 April 23-24 May 20-21
June 10-11 June 17-18 Jul. 9-10
Jul. 25-26
Jul. 23-24 June 12-13 Jul. 11-12 Jul. 25-26 Jul. 23-24
March 26-27 June 12-13 April 23-24 May 20-21 June 17-18 Jul. 23-24
March 28-29 March 26-27 April 8-9 April 10-11
April 10-11 April 25 Jul. 11
Jul. 11-12
April 25-26
March 28-29 March 26-27 March 28-29 April 8-9
April 25-26 April 23-24
May 22-23 May 20-21 June 10-11 June 17-18 June 19-20 June 19-20
Jul. 11-12 Jul. 9-10 Jul. 9-10 Jul. 25-26
April 25-26
April 10-11
June 12-13
April 23-25
April 23-24
Jul. 9-10
April 8-9
June 19-20
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10
Your Training
1) You dont plan to be in your current job for long; maybe not even at your company. 2) Your stay in the internal audit profession may well be one of many occupations youll have over the lifespan of your career. 3) You want advancement, and you really dont want to wait for it. 4) Youre already taking steps to earn a promotion or have your eye on a better position. 5) You arent waiting for someone else to send you to training, even if theyre going to pay for it, because you want to learn now.
Things
the iia kNOWs
ABOUT EMERGING LEADERS
6) You want next-generation learning solutions, where youll meet others like you and gain transferable skills you can take anywhere.
You aspire to greatness. While others await opportunity, hoping it will knock someday, youre busy pursuing your dreams and preparing for success right now. As an emerging leader, you know its important to own your career development plans rather than waiting for your organization to send you to training. And since its your learning journey, let Your Training Compass Resource Guide point the way.
heRe aRe 10 thiNgs We kNOW abOut eMeRgiNg iNteRNal audit leadeRs:
7) You want expert training tailored to the way you prefer to learn whether in person or online. 8) You really do believe that Seeing is believing.
9) Youre ready to register for Beginning Auditor Tools and Techniques or Leadership Skills for Auditors today to receive a free IIA Membership.* 10) Youre thrifty, so youll use the coupon discount code on page 17 and save $100.
*Registrants who pay the non-member rate for courses receive a one-year free IIA membership.
cORe cOMpeteNcies
These courses prepare you to understand and perform the mechanics of planning and executing audits.
audit Report Writing

Develop the essential skill for creating high-quality audit reports.
Auditors in all sectors and at all levels will learn what goes into an effective audit observation and how to organize reports that meet professional standards, elicit management action, and communicate crucial messages to executives and board-level readers. This is a hands-on course that focuses on the organization and structure of audit reports, and includes case study activities for practicing the basics of audit report writing. upon completion of this course, you will be able to: Recognize the criteria for, and importance of, writing audit reports. Complete the five components of an audit observation. Construct an audit report. Develop reports that are accurate, objective, clear, concise, constructive, complete, and timely. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information.
$100
when referencing the discount code: cOMpass2013.
www.theiia.org/Training | 17
save
Register for any course offered Jan-July 2013 by June 30 and
Your Training
cORe cOMpeteNcies
assessing Risk: ensuring internal audits value (NEW)

Assure that your internal audit function is deploying its resources to fulfill its mission within the organization.
After reviewing real examples of risk assessment models used by leading internal audit functions, participants will develop their own risk assessment frameworks by selecting those elements and best practices that best meet the risk assessment needs of their organization, no matter the size or maturity level of their internal audit function. This course provides practical insights relating to contemporary best practices of risk assessment activities and allows participants to apply what they have learned so they can implement risk assessment activities at their organization. upon completion of this course, you will be able to: Explain the fundamental nature of risk. Identify the essential building blocks of a risk assessment. Discuss contemporary trends relating to risk concerns of internal audit stakeholders. Assess the completeness of the audit universe. Develop a risk assessment methodology for assessing the audit universe. Develop a risk assessment framework for engagement planning. Perform a fraud risk assessment. Integrate risk appetite into the risk assessment framework. Minimize risk assessment implementation issues. Apply newly learned concepts, techniques, and skills to the workplace. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information.
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cORe cOMpeteNcies
beginning auditor tools and techniques

Learn the ins and outs of an audit from beginning to end.
Gain a foundation of knowledge that will allow you to prepare properly for and conduct a successful audit, using preliminary surveys and evidence-gathering techniques. A basic understanding of how to identify risks and internal controls in auditing will be stressed, along with interpersonal and team-building skills. upon completion of this course, you will be able to: Discuss some of the best practices within internal audit today. Mitigate risks to help ensure management directives are carried out. Discuss the audit planning process. Explain how interviewing is used within an audit. Contrast a basic narrative and a flowchart. Describe the development and use of audit programs. Discuss tools that automate the audit process. Describe methodologies used to gather audit evidence. Write an audit report using the five components. Discuss methodologies for selling audit findings to stakeholders. Explain how teamwork is essential to an audit project. course duration: 4 days / cpe hours available: 32 Visit www.theiia.org/Seminars for more information.
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Your Training
cORe cOMpeteNcies
Operational auditing: influencing positive change (NEW)

Invigorate and revitalize your operational auditing toolkit.
Participants of this course will discover that operational auditing plays an important role in todays business environment well beyond the realm of money, compliance, and traditional internal controls, and into the realm of a trusted business partner influencing managements pursuit of operational excellence. They will also learn how to employ various methods, tools, and skills to collect and analyze operational information and data, identify causes of operational issues and risk exposures, and develop solutions to enhance the operational performance of business activities, processes, and/or resources deployed across the organization. This highly interactive and dynamic program engages participants through group sharing, focused activities, and case study based simulations. upon completion of this course, you will be able to: Determine the factors that influenced past trends in operational auditing. Determine how to drive a positive change in managements mindset about the internal auditor and internal audit activity. Recognize the key aspects of, and differences in, planning for operational audit engagements. Identify the assumptions associated with a risk-based approach to operational auditing. Describe the application of business process improvement concepts to an operational audit. Explain the application of benchmarking concepts to an operational audit. Assess the impact of various reporting approaches, and structure. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information.
additiONal cORe cOMpeteNcy cOuRses yOu May beNeFit FROM: Best Practices in Internal Auditing Continuous Auditing Control Self-assessment:
An Introduction
COSO-based Internal Auditing Enterprise Risk Management:

An Introduction
Evaluating Organizational Ethics Performing an Effective Quality

Assesment
Operational Auditing: Evaluating

Procurement and Sourcing
Operational Auditing:
Evaluating the Supply Chain
Building a Sustainable Quality

Program
Risk-based Auditing:
A Value Add Proposition
Small Audit Shop: Doing More

with Less
Value-added Business Controls:

The Right Way to Manage Risk
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iNteRpeRsONal skills
These courses equip you to influence people, policies, and change.
audit Manager tools and techniques

Lead effectively in an internal auditing environment.
Learn to manage the roles and relationships of the diverse parties involved in the auditing process. Maintain lines of communication with the CAE and executive management, and problem solve while motivating a team and delegating tasks. As an audit manager, you must not only be an efficient auditor, but also an effective communicator, teacher, and active listener. This course focuses on providing new managers with the tools needed to lead effectively in an internal auditing environment. upon completion of this course, you will be able to: Establish clear and effective communication. Build rapport. Identify the difference between leadership and management, and why both qualities are needed in an organization. Identify strategies that audit managers can use to manage change with audit staff. Monitor and provide feedback to audit staff. Discover strategies for coaching and providing 360-degree feedback. Discuss audit report considerations and methodologies that add value for audit clients. Employ the innovative problem solving process. Discuss ways to market the audit function. course duration: 4 days / cpe hours available: 32 Visit www.theiia.org/Seminars for more information.
$100
save
Your Training
auditor-in-charge tools and techniques

Lead a high-performing audit team.
Whether you are a recently promoted auditor-in-charge, assuming the role, or seeking a refresher, this informative session covers the organizational, time management, and problem solving skills necessary to manage a successful team. Leading an audit team not only requires a great deal of knowledge, it also requires dedication, efficiency, and effective leadership skills. Acquire the skills needed to lead with confidence. upon completion of this course, you will be able to: Describe the duties of the auditor-in-charge. Identify the tools and techniques used in audit planning. Explain the auditor-in-charge supervisory responsibilities. Estimate the resource requirements for a project. Identify audit concerns, client reactions to audit concerns, ways to sell audit concerns, and the elements of an audit concern. Identify the functions of audit reports, key IIA communication standards, and characteristics of effective reports. Describe the keys to a successful exit conference. Identify the criteria used by auditors in charge to determine if audit responses are adequate. Discuss strategies for successful performance appraisal meetings. course duration: 4 days / cpe hours available: 32 Visit www.theiia.org/Seminars for more information.
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communication skills for auditors

Project professionalism and convey ideas with ease through effective communication.
Successful auditors are effective communicators, clearly conveying thoughts, ideas, and suggestions during meetings, presentations, interviews, and negotiations with audit customers and executives. Learn to respond to the styles of others, get your message across clearly, maintain poise, and project your own professionalism. Auditors at all levels will learn the best practices for presentations, interviewing, negotiations, and practice techniques for mastering public speaking. Through facilitator presentations, group discussions, case studies, practical exercises, and individual coaching and feedback, participants will learn to see themselves as others see them, in terms of style and the impressions they create, and increase their ability to reach negotiated agreements in a wide range of audit situations. upon completion of this course, you will be able to: Apply the Communication Model to written and verbal business communication. Analyze communication breakdowns to identify potential causes. Utilize public speaking techniques designed to enhance your confidence and composure. Recognize personal social styles and how they impact communications. Apply techniques for communicating effectively among differing personal social styles. Practice specific interview techniques, including effective listening and questioning. Demonstrate best practices for negotiations, including strategies for handling confrontation. course duration: 4 days / cpe hours available: 32 Visit www.theiia.org/Seminars for more information.
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Your Training
leadership skills for auditors

Implement the tools and techniques of effective leadership.
Strong leadership qualities are imperative to running any audit team at the highest possible level. In this course, audit leaders, supervisors, and managers will learn tools and techniques for cultivating and maintaining an effective and efficient team, keeping them motivated and efficient through the entire audit process. Various teaching methods will help attendees focus on the needs of individuals and improve communication abilities within an audit team as well as with customers. upon completion of this course, you will be able to: Discuss techniques and attributes associated with leaders. Use motivational theories and techniques to motivate others. Gauge your own leadership style and skills. Discuss styles of conflict management and their applications in the workplace. Explain how effective communication is essential to effective leadership. Identify methods for effective problem-solving approaches to decision making and potential pitfalls. Implement methods for evaluating, reprimanding, and counseling audit staff. course duration: 4 days / cpe hours available: 32 Visit www.theiia.org/Seminars for more information. additiONal iNteRpeRsONal skills cOuRses yOu May beNeFit FROM: Audit Reports: Better Design,
Faster Delivery
Control Self-assessment:
Facilitation Skills
Creative Problem-solving Techniques

for Auditors
Effective Writing for Auditors
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busiNess acuMeN
These courses equip you to analyze, manage, and improve processes in order to meet business and stakeholder objectives.
analyzing & improving business processes (NEW)

Gain the tools and techniques that can be used in any process analysis engagement.
The best way to build business process analysis skills is by doing the work, and this course is full of hands-on applications using case studies and the participants understanding of their own processes to apply these tools and techniques often. For staff auditors, it will provide solid instruction on how the tools can be used to analyze any environment. For auditors-in-charge, it will provide an arsenal of tools that can be used in completing audit assignments. For audit managers, it will provide the information necessary to direct others in completing these analyses as well as demonstrate how to appropriately review the completed work. upon completion of this course, you will be able to: Apply the concepts of objective and risk to any process. Apply the concept of process components to the review of individual processes. Employ process mapping techniques to produce a visual depiction of any process and be able to identify opportunities for improvement. Apply customer mapping techniques to the examination and analysis of business processes, focusing on improving the organizations interaction with customers. Use concepts, techniques, and skills learned in spaghetti mapping to analyze process workflows and identify opportunities for improving the workflows. Model concepts, techniques, and skills learned to optimize accountabilities and responsibilities in business processes. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information.
additiONal busiNess acuMeN cOuRses yOu May beNeFit FROM: Assessing Risk: Ensuring Internal
Audits Value
Communication Skills for Auditors Creative Problem-solving Techniques

for Auditors
Leadership Skills for Auditors Lean Six Sigma Tools for Internal Audit
Fieldwork
Lean Six Sigma Tools for Internal Audit

Planning
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Your Training
busiNess acuMeN
critical thinking for internal auditors

Develop or refresh familiar concepts of critical thinking, professional skepticism, and professional judgment.
Learn and apply critical thinking concepts to planning and executing an audit, to being alert to negative indicators during an audit, and to judging the significance of issues and how to report them. Apply these concepts to various stages of an audit from preparation and planning, to assessing and testing, to communicating and reporting. upon completion of this course, you will be able to: Develop a professional judgment framework. Demonstrate critical thinking. Apply business risk assessment concepts to planning and interviewing. Interpret concepts of assessing and testing. Determine sufficiency of evidence. Identify when to expand testing. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information. Review audit scenarios and options for course of action. Describe effective evaluation and documentation of findings CCCER: Criteria, Condition, Cause, Effect, Recommendation.
project Management techniques

Assess the value of applying project management tools and techniques.
Apply the knowledge, skills, tools, and techniques that enable a project team to balance the demands of scope, time, cost, quality, resources, and risk to produce a product, service, or result that meets stakeholder needs, expectations, and specifications with effective project management. upon completion of this course, you will be able to: Plan the scope, time, and cost management of the audit engagement. Identify quality, human resources, communications, and risk management issues. Lead a project team. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information. Monitor and control scope, change, performance, and risk management as well as time and cost management earned value in an audit engagement.
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stRategic thiNkiNg
These courses enable you to develop, plan, and implement strategic solutions that achieve organizational objectives.
lean six sigma for internal audit planning (NEW)

Employ Lean Six Sigma methodology during an internal audit engagement.
Gain exposure to some of the basic Lean Six Sigma tools that can be used during the planning phase of an internal audit to enhance audit effectiveness, provide deeper insights into business operations, and identify process streamlining opportunities. The fundamental objective of the Lean Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction. Lean Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (e.g., errors) and minimizing variability in business processes by using a set of quality management and statistical tools. These tools can be used independently or in conjunction with existing audit methodologies, tools, and techniques. Participants will have the opportunity to practice and apply the skills learned during the course through case study and exercises, which should enable them to integrate the tools and techniques into their audit engagement activities. upon completion of the planning course, you will be able to: Correlate the Lean Six Sigma methodology to the phases of an internal audit. Prepare a project charter that states the scope, outlines the objectives, and delineates the roles and responsibilities for a project. Complete a RACI diagram that is useful for clarifying decision-making assignments in cross-functional/departmental projects and processes. Produce a SIPOC diagram that captures key suppliers, inputs, process steps, outputs, and customers of a selected process. Map the value stream of a given process to analyze the flow of materials and information required to bring a product or service to a customer. Construct an as-is spaghetti diagram adapted from a process flowchart that highlights the number of key steps and spatial relationships of a particular process. Perform a waste walk and recognize common wastes in a business process. Utilize the 5S workplace organization methodology to assess work space efficiency and effectiveness. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information.
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Your Training
stRategic thiNkiNg
lean six sigma for internal audit Fieldwork (NEW)

Employ Lean Six Sigma methodology during an internal audit engagement.
Gain exposure to some of the basic Lean Six Sigma tools that can be used during the fieldwork phase of an internal audit to enhance audit effectiveness, provide deeper insights into business operations, and identify process streamlining opportunities. The fundamental objective of the Lean Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction. Lean Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (e.g., errors) and minimizing variability in business processes by using a set of quality management and statistical tools. These tools can be used independently or in conjunction with existing audit methodologies, tools, and techniques. Participants will have the opportunity to practice and apply the skills learned during the course through case study and exercises, which should enable them to integrate the tools and techniques into their audit engagement activities. upon completion of the Fieldwork course, you will be able to: Correlate the Lean Six Sigma methodology to the phases of an internal audit. Use a control chart to determine process capability. Apply Eliyahu Moshe Goldratts Theory of Constraints to identify and resolve process bottlenecks. Employ a cause-and-effect (Fishbone) diagram to determine the root cause(s) of process breakdowns. Practice the Five Whys technique for drilling down to the ultimate root cause of issues. Build a Pareto chart to assist with highlighting the vital, most common causes of defects in a given process from among the various other causes. Construct a to-be spaghetti diagram that streamlines the number of key steps and spatial relationships of a particular process. Use Poka-yokes to build controls into rather than onto a process. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information. additiONal stRategic thiNkiNg cOuRses yOu May beNeFit FROM: Analyzing & Improving Business
Processes
Critical Thinking for Internal Auditors Project Management Techniques
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specialized discipliNes
These courses equip you to enhance your expertise within specific audit disciplines.
data analysis for internal auditors (NEW)

Improve the effectiveness of your audit planning.
In order to have a cost-effective and value-added audit, you need to make maximum use of the tools available to the auditor in planning. Learn about the analysis of large data sets, particularly how to summarize data, display data, and determine the appropriate measures for describing data. The course includes determining the types of evidence needed and the various evidence collection methods. Ensure that your results can be generalized to total populations. upon completion of this course, you will be able to: Evaluate shapes of distribution relevant to their important characteristics. Determine which measure of central tendency and variation to use based on the frequency of distribution. Evaluate the important differences between a set of data and a chosen benchmark standard using shape, central tendency, and variation. Determine when to use correlation and linear regression. Determine the type of evidence needed to evaluate the effectiveness of controls and their appropriate evidence collection. Discuss the differences among census, judgmental, and random sampling. Create a questionnaire. Identify evidence collection methods and tools as well as data collection that can be performed with allotted resources. course duration: 1 day / cpe hours available: 8 Visit www.theiia.org/Seminars for more information. additiONal specialized discipliNe cOuRses yOu May beNeFit FROM: Assessing Your Organizations Risk
Management Process
Auditing Derivative Strategies Auditing Investment Activities Auditing the Cloud Contract Auditing Corporate Governance: Strategies for
Internal Audit
Financial Auditing for Internal Auditors Health Benefits Administration Auditing Human Resources: Auditing Your HR
Function
Operational Auditing: Evaluating the

Supply Chain
Operational Auditing: Evaluating

Procurement and Sourcing
Operational Auditing:
Influencing Positive Change
Sarbanes-Oxley Primer:
Charting Your Course
Sarbanes-Oxley: Assessing IT Control
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Your Training
building a sustainable Quality program

Create the foundation for a cost-effective quality assurance and improvement program (QAIP) for your internal audit activity.
Identify opportunities to improve your internal audit activitys ability to add value and improve operations and develop actions to move forward on the path to quality. This is one of two IIA courses designed to assist participants with their internal audit activitys ability to comply with Standard 1300. It focuses on how to build quality into your internal audit activity and create a cost-effective ongoing review program (Standard 1311). This course will also help participants determine where they are on the path to quality and their level of readiness for an external assessment. upon completion of this course, you will be able to: Link internal audit QAIP to other concepts of quality such as TQM, ISO, and Six Sigma. Determine roles for internal audit related to risk management, control, and governance. Create a foundation for a cost-effective quality assurance and improvement program. course duration: 2 days / cpe hours available: 16 Discover common QAIP challenges as well as how to overcome them. Determine options for an external quality assessment as well as selection criteria to consider. Develop or validate external quality assessment plans.
Visit www.theiia.org/Seminars for more information.
performing an effective Quality assessment

Realize the benefits of an effective quality assurance and improvement program.
This is one of two IIA courses designed to assist participants with their internal audit activitys ability to comply with Standard 1300 and, more importantly, realize the benefits of an effective QAIP. This course focuses on the assessment process that is used in a periodic internal assessment (Standard 1311) and an external quality assessment (Standard 1312). upon completion of this course, you will be able to: Discuss the overall structure or framework for Quality Assurance (QA) activities. Analyze information gathered with QA tools used during the planning and performance phases of the QA process. course duration: 2 days / cpe hours available: 16 Visit www.theiia.org/Seminars for more information. Communicate QA results using reporting formats and tools.
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statistical sampling for internal auditors

Examine the concept of strategic sampling.
Appropriate for audit executives, audit managers, and auditors in both public and private sectors, the course includes different methods of random sampling (simple, stratified, dollar unit, stop/go) and non-random sampling (quota, judgmental); explains how to calculate sample size and adjust for population size and resource constraints; and examines the concept of strategic sampling to get the most information for minimum cost, including how to combine results and extrapolate, and what to report. Time is provided for participants to raise issues and concerns they are currently facing in todays environment and to apply what they have learned to audits currently underway, particularly typical challenges faced by auditors in sample selection, data interpretation, generalization, and representativeness. upon completion of this course, you will be able to: Employ random sampling techniques. Identify non-random sampling techniques. Apply the binomial equation formula to calculate sample size. Employ methods for adjusting sample size. Practice combining results, given a scenario. Describe elements within the report. Track key information at a high level throughout the planning phase. course duration: 2 days cpe hours available: 16
Visit www.theiia.org/Seminars for more information.
the iia alsO has a RObust cuRRiculuM iN these aReas OF specializatiON: Financial and Compliance Auditing Fraud Governance Information Technology
$100
save
Your Training
visiON uNiveRsity
In return, youll earn 28.5 CPE credits, plus these valuable benefits: Full-year membership in the Audit Executive Center at the Professional Level, valued at US $1,700, which will set the stage for you to connect with other experienced CAEs to achieve career success. A US $1,000 gift certificate redeemable when booking your next IIA On-site Training program. A US $500 gift certificate to The IIA Research Foundation Bookstore. A voucher worth US $100 off your next General Audit Management (GAM) Conference registration fee. Considered the essential experience for CAEs, GAM brings together audit committee and board members with financial and executive management from all over the world to share insights, discuss challenges and strategies, and network. A one-year complimentary IIA membership (valued at $230 US / $260 Canada) for non-members, including a subscription to the professions most prestigious journal, the award-winning Internal Auditor magazine.
vision university is limited in size and available by application only. Reserve your space today for this premier executive development learning experience. current 2013 program offerings include:
ORlaNdO, Fl
t Vision University, chief audit executives and those who aspire to be are engaged in a professionally facilitated, four-day executive development program guaranteed to be the right mix of education and professional networking. Here youll gain a CAE Strategic Framework to help you meet client expectations in areas of corporate governance, risk management, and control that encompass: A functional structure for helping management and the board of directors meet organizational goals and objectives. An in-depth understanding of current auditing trends, best practices, and issues. A modern application of The IIAs International Standards for the Professional Practice of Internal Auditing (Standards). Tools, techniques, and strategies for meeting the challenges of todays internal audit profession. Your investment in Vision University is one that practically pays for itself and is a remarkable value for the money at an all-inclusive* fee of US $3,995 for IIA members and US $4,225 for non-members.
April 29 May 2, 2013 The Peabody Orlando

seattle, Wa
September 9 12, 2013 Renaissance Seattle Hotel
visit www.theiia.org/visionu or call +1-407-937-1342 for additional dates and program information.
Youll also enjoy an evening reception, breakfasts, and luncheons and several opportunities conducive to establishing lasting relationships among industry peers with whom you can benchmark ideas.
*Travel and lodging not included, though reduced hotel pricing is available.
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10
bOOks eveRy
iNteRNal
auditOR
Read
shOuld
Use promo code MustRead and get 10% off.

Offer expires July 26, 2013.
international professional practices Framework (ippF) updated for 2013

The IPPF 2013 edition features The IIAs Definition of Internal Auditing, Code of Ethics, Standards, and Practice Advisories in hard copy and all IPPF elements on CD-ROM.
enterprise Risk Management: achieving and sustaining success

Your roadmap for translating complex ERM concepts into concrete guidance.
sawyers guide for internal auditors, 6th edition

This 6th edition is a three-volume set providing insight on Sawyers philosophy and emerging issues and trends of the internal audit profession.
combined assurance: case studies on a holistic approach to Organizational governance

Internal audit researchers have provided an indepth look at how six multinational organizations are in the process of implementing and benefiting from combined assurance.
the practitioners blueprint to construction auditing

All you could ever want to know about construction auditing the title says it all!
clarity, impact, speed: delivering audit Reports that Matter

Take advantage of the realistic examples and practical checklists that bring the concepts alive and aid your team in producing timely, clear audit reports with impact.
advancing Organizational governance: internal audits Role

A how-to for adding value to organizations through advancing organizational governance practices.
the Marketing strategy: a Risk and governance guide to building a brand

Learn how these two opposites can work together to drive an organizations marketing success.
10 key techniques to improve team productivity

An increasing body of knowledge is emerging regarding team dynamics. Youll benefit from techniques to increase team productivity and energize performance.
auditing Outsourced Functions: Risk Management in an Outsourced World

Many times outsourcing partnerships are a great success. However, outsourcing can also have unintended results. Navigate the hidden risks of outsourcing.
Your Training
ON-site tRaiNiNg custOMizatiON case study:
Nordstrom Inc.
abOut the cOMpaNy
Nordstrom, Inc. is one of the leading fashion retailers based in the United States. Founded in 1901 as a shoe store in Seattle, Nordstrom operates 240 stores in 31 states, including 117 full-line stores, 119 Nordstrom Racks, two Jeffrey boutiques, one treasure&bond store and one clearance store. Nordstrom also serves customers through Nordstrom.com and Nordstrom catalogs. Additionally, the Company operates an online private sale marketplace through its subsidiary HauteLook. Nordstrom, Inc.s common stock is publicly traded on the NYSE under the symbol JWN. In 2012 Nordstrom ranked 61 in Fortune Magazines 100 Best Companies to Work For.
However, Vincenti needed a partner to help her systematically respond to advancing essential team-wide development needs. Consequently, training efforts were focused on subject matter that everyone needed to master.
stRategy
In response to Nordstroms strategies and change initiatives, a collective analysis of the audit departments existing talent mix was undertaken and compared against competencies needed based on projects they were expected to accomplish in the short and long term. The result was a broad but specific list of needs to assist in identifying the professionals who would help. Collaborating with an onsite specialist, facilitator, and an instructional designer, findings were analyzed to define the structure and key learning objectives via an iterative process, including brainstorming with the client at each stage. From that a basic outline of training was developed. The back and forth validation ensured that we were on track. An enjoyable process, every step of the way, I had confidence I was consulting with someone who had a depth of understanding of the issues, given the huge pool of professionals The IIA could tap into, Vincenti said. While off-the-shelf training was suitable for basic and critical knowledge that needed to be maintained such as writing skills and fundamental audit methodology for specific contextual needs, customization was necessary. Customized courses, with relevant industry references, in process engineering and operational research, Lean Six Sigma, effective communications, and creative auditing were devised to fill the gaps in their competency mix and needs.
the challeNge
The IIAs On-site Training team was asked by Nordstroms Vice President of Internal Audit Dominique Vincenti to develop a solution to transform the skills of its 29-member audit team in order to perform more effective audit engagements. Vincenti found herself playing catch up in her efforts to align the internal audit function with various stakeholders needs upon assuming leadership of the team in 2010. In addition, audit services, activities, and outcomes were not providing the breadth and depth needed to increase efficiency, reduce exposure, and add value enterprise-wide. The goal was to build an agile team of strong professionals, thus requiring a robust and rich common base of skills and competencies. Annual self-assessments, where each person on the team would reflect on their individual competencies and dialogue with a manager, were used to identify skills required to perform in the current position and advance their careers.
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Also identified was a need to master surveys and questionnaires. While this in-depth technical knowledge wasnt available from The IIA, the facilitator recommended an expert from Gallup.
there is a specific ROi after every training event based on the type of training conducted. MethOds aNd appROach
For each training event, there was a theoretical download followed by a hands-on lab using real-life challenges the Nordstrom internal audit team was currently facing. On-site Training was held at a central location, allowing the full team to be brought together. As a whole, the team would hear a consistent training message and master the skills everyone needed to know.
Powerful Written Communications for Internal Auditors While they sought to improve the groups writing skills in relation to the Standards, the broader goal was to focus on the best course for communication overall not just in audits ensuring greater understanding of enterprise-wide stakeholder needs so communications would be shaped to tell the best story and the recipient(s) would therefore be impacted. Creative Problem Solving for Auditors The goal was for the team to realize that creativity is as critical in the performance of internal auditing as analytical skills. In retrospect, Vincenti concluded that this particular course would have generated more benefit had it been scheduled later in the transformation process, as they were working to assimilate other training.
happens. You witness something special when individuals are able to identify colleagues with natural abilities and other strengths they can tap into as a support going forward, she said.
RetuRN ON iNvestMeNt
There is a specific ROI after every training event based on the type of training conducted, said Vincenti. We actually monitor and measure whether the training translates into new behaviors we want everyone to display, and it will be addressed in their performance evaluations. For example, Lean Six Sigma was conducted in January 2012, and our fiscal year starts in February 2012. Individuals will be expected to demonstrate their use of the Lean Six tools, speak to the benefits of doing so, and extract evidence from their experiences. She finds that the greatest return on investment is the training rhythm and program balance shes been able to strike between training the entire team and managing individual performance.
OutcOMes
Having the instructor as a sounding board helped us reflect on our current practices, generate ideas, and benefit from a subject matter expert who was able to amplify examples if greater explanation was needed. Someone who had seen, tried, and done could have immediate feedback on key success factors, said Vincenti. Its rare that the entire team is in one room and working together, and one of the payoffs of the all-team format is the synergy and dynamics that emerge through the bonding and building that
ObJectives cleaRly deFiNed

Project Management Skills for Internal Auditors Once individuals were trained in project management they would, for the following year, have all internal audits completed in time and on budget. Lean Six Sigma for Internal Audit Planning and Fieldwork The collateral or indirect expected outcomes would be that a growing number of audit findings would be quantified in terms of value to the business.
cONclusiON
Over the past three years, I can track the percentage of improvement in our overall competencies as a team. From baseline, our bar is to improve by 10 percent each year. (Continued on page 36.)
Your Training
(Continued from page 35.) And its actually hard to improve the overall skill mix by 10 percent because a side effect of ongoing assessments is that people are harder on themselves and will challenge and push even further. As soon as we move the needle, we move it even further, said Vincenti, who strains against the notion that her team is employing best practices, saying instead that theyre integrating better practices. There is a collective realization that theres always room for improvement. Its critical to assess on an ongoing basis where we are, where we need to be, and how we will get there. Ongoing training fosters a healthy skepticism that keeps everyone fresh, on their toes, and guarded against complacency, she said.
Expand Your
IIA conferences attract internal audit practitioners from nearly every continent. They represent all sectors and companies of all sizes. Conferences vary in duration but all include insights into industry trends and emerging issues, and offer real-life, hands-on sessions with high levels of participation and engagement. Speakers are chosen for their expertise, professionalism, and ability to successfully transfer knowledge. The forward-looking topics range from leadership skills, legislative and regulatory issues, to technological advances, and everything in between. The atmosphere affords participants the chance to reflect and experience a depth of understanding and insights into internal audit not to be found anywhere else. Plus youll expand your own expertise and gain an invaluable network that will be indispensible to you in your career. register for an IIa conference today!
GENEral audIT MaNaGEMENT CoNFErENCE

March 1820, 2013 aRia Resort & casino / las vegas, Nv For 34 years, GAM, a perennial sellout, has been the essential experience for CAEs.The 2013 GAM Conference provides an opportunity to gain insight into new approaches for Driving Change and Delivering Results within your organization and to your stakeholders. As a conference delegate, youll tap into the real-world perspectives of audit leaders representing globally recognized and Fortune 500 organizations including Home Depot, OfficeMax, Safeway, Office Depot, American Express, Dow Chemical, MetLife, United Airlines, Georgia-Pacific, and others. Taking GAMs center stage is Dr. Robert Kriegel, a leading authority in the field of leadership and change management, and author of the international bestseller, If it aint brokeBREAK IT and Business Week best-seller, Sacred Cows Make The Best Burgers. Kriegel will prepare you as a leader to create a change-ready organization that embraces can-do thinking, fosters innovation and passion, creates rather than responds to the future, and plays to win.
Many Fortune 500 companies, across all sectors and industries, enhance their internal audit function with The IIAs On-site Training. Choose from more than 100 On-site Training courses available in 2013. Contact On-site Training at +1-407-937-1388 or via email at gettraining@theiia.org for a no-obligation consultation.
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horizons with 2013 IIa Conferences

GaMING CoNFErENCE
april 35, 2013 the Mirage / las vegas, Nv Get up close and personal access to specialists who will share their experience and expertise on the most talked about gaming topics.
CENTral rEGIoNal CoNFErENCE

september 29October 2, 2013 hilton columbus at easton / columbus, Oh Hone your skills and professionalism in a regionally focused training opportunity led by multi-sector subject matter experts. Its where audit ideas and innovation take flight.
2013 INTErNaTIoNal CoNFErENCE

July 1417, 2013 Orlando World center Marriott Resort and convention center / Orlando, Fl Join colleagues from nearly every continent for the professions largest educational and networking event the 2013 International Conference. One World, One Profession, One Destination.
all STar CoNFErENCE

October 1416, 2013 the Roosevelt New Orleans / New Orleans, la Invest in learning from the best of the best! The All Star Conference features encore presentations from The IIAs highest-rated speakers on a variety of topics. And for the first time ever, the conference is in the Big Easy home of Cajun cooking, jazz, and one of the Best American Cities to Visit.
GovErNaNCE, rISK, aNd CoNTrol CoNFErENCE (IIa/ISaCa)

august 1921, 2013 arizona biltmore hotel / phoenix, az Remain at the forefront of your organizations GRC efforts by tapping into the shared experiences of practitioners who know what it takes to build and lead a high-performing audit function.
IT audIT aNd audIT CoNTrolS CoNFErENCE (IIa/MIS)

Access todays cutting-edge audit and information security topics from recognized industry experts. visit www.theiia.org/conferences for dates and location.
MIdWESTErN rEGIoNal CoNFErENCE

November 36, 2013 hyatt Regency Minneapolis / Minneapolis, MN Know No Boundaries as you benefit from regionally focused training led by some of the industrys recognized audit professionals.
NEW IN 2013!
MoSaIC: a CoNvErGENCE oF IdEaS
september 2324, 2013 hyatt Regency philadelphia at penns landing/ philadelphia, pa Attend The IIAs new facilitated forum for fostering ideas and sharing solutions for practitioners in select industries including pharmaceutical, financial services, health care, and more.
To register, visit www.theiia.org/Conferences
37
Your Training
3ReasONs
Compelling
It is no secret that professionals with more experience and more education are best positioned for promotions and make more money. According to Robert halfs 2013 salary guide, depending on company size, in 2013 projected salaries for internal auditors with 1-3 years of experience will range from $52,750 $77,000, while internal audit managers are projected to earn $81,500$132,250. Gaining enough experience to qualify for a management position can take years. In the meantime, consider increasing your earning potential by pursuing professional certification.
Robert Half s 2013 Salary Guide cited The IIAs Certified Internal Auditor (CIA) as one of todays in-demand certifications. The CIA exam is administered through a computer-based testing platform at more than 500 sites around the world regularly throughout the year. In addition to the CIA designation, The IIA also offers specialized designations including the Certified Government Auditing Professional, Certified Financial Services Auditor, Certification in Control Self-Assessment, and Certification in Risk Management Assurance. Beyond the personal satisfaction that comes with earning a designation, there are important reasons to consider making this part of your professional development plan.
tO eaRN a pROFessiONal iNteRNal audit ceRtiFicatiON

certified professionals earn More Money
According to The IIAs 2012 Internal Audit Compensation Study (Study), the median salary of auditors who hold their CIA designation is as much as 40 percent higher than peers without the credential. Additionally, the Study found that internal auditors who are certified in one or more areas are paid more than their noncertified counterparts. The Study found that the median salary for noncertified internal auditors was $20,000 less than those who have earned a professional designation.
holding a certification Opens up More Job Opportunities

If you are looking for ways to get your resume to the top of the stack, consider how earning the CIA or a specialty designation can make you stand out to an employer. Showing the initiative to become certified demonstrates your commitment to professionalism and, in some cases, not being certified can eliminate you as a candidate for a position. In fact, 55 percent of respondents to The IIAs Study who held the CIA designation indicated that certification was recommended or required for career advancement.
earning a professional certification demonstrates a commitment to excellence

Not only will you gain invaluable knowledge by going through the process of earning a professional certification, you will set yourself apart from your peers and build
credibility with supervisors. There is also a good chance that your organization will pay for part or all of the cost. More than 75 percent of Study respondents indicated their companies financially supported certification by covering the cost of exams, study materials, or maintenance fees. In addition, your organization may provide paid time off to study and sit for exams, so inquire about what support your organization offers to maximize this benefit. Finding the time to study and sit for the exam is a hurdle for many practitioners. The CIA exam is transitioning from a four-part to a three-part exam. The transition will be fully implemented by mid-2013. The three-part exam is a formidable challenge, but one which offers flexibility, as candidates have four years from the original application approval to complete all parts. Set a target date to have all parts completed and create a plan of attack to meet your deadline. You can sit for all three parts at once which requires a greater upfront investment of time or take one exam part at a time, committing to sit for one part every quarter or even every year to ultimately earn your certification. Only you can answer the question of what amount of time you have to dedicate to the effort. An all or nothing approach may be what best suits your learning style and comfort level. Regardless of whether you plan to tackle all three parts in one fell swoop or ease your way through the process by breaking them up, the important next step is to set a
comparison of Median internal audit salary by certification

CERTIFICATION (US) 2012 CIA CCSA CGAP CFSA CPA CA CISA CRMA CFE NONE $90,599 $103,773 $88,005 $105,350 $92,200 $135,744 $96,456 $155,911 $86,000 $65,000 CERTIFICATION (CANADA) 2012 CIA CCSA CGAP CFSA CPA CA CISA CRMA CFE NONE $104,500 * * * $116,450 $106,000 $105,000 * $95,500 $78,000
*Categories with fewer than five data points were excluded. Source: Tables 28 and 30 in The IIAs 2012 Internal Audit Compensation Study Report.
deadline and create a plan to meet it that works for you.
bringing it all together

Career management is both a challenge and an opportunity. For internal auditors feeling the pressure to keep pace with increasing demands and evolving expectations, it is more than a full time job just to stay on top of these responsibilities. In the wake of this pressure, focusing on professional development and career management can fall by the wayside. However, keep in mind that the most effective way to serve your organization is to gain the necessary knowledge and self awareness to allow you to add value. Think of it as putting yourself in airplane mode; secure your oxygen mask before assisting others.
Put your internal audit career on the path to success and keep in mind that any strategy takes times to formulate, implement, and refine.
For more information about any of the iias professional development opportunities, please visit www.theiia.org/certification
39
2013 bRiNgs yOu MORe.

Members-only Webinars and guidance briefings access to the international professional practices Framework Internal Auditor Magazine subscription
Free access to Mandatory and supplemental guidance
175,000-member Network
Rsum posting service
exclusive Rates on iia conferences and seminars
partner savings program
Members-only bookstore Rates and Quarterly book sale
Free Research publications from the iia Research Foundation
leadership opportunities within your local chapter
Free cpe Reporting
Member savings for certifications
Support Your Success with 13 in 13

Each year you move forward in pursuit of your goals. And each year, The IIA supports you in that pursuit with new and enhanced benefits. We understand that every effort you make to distinguish yourself from your peers is essential to your career success. Throughout 2013, we will be emphasizing 13 of our key benefits that help you in this pursuit. Take a moment to learn more about these benefits, including the new cost-saving benefit of Free CpE reporting, effective on Jan. 1, 2013. visit www.theiia.org/goto/13in13.
The Institute of Internal auditors, where Membership Means More.
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