BYOD Smart Solution:

Services for Partners

Work, Your Way
2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Confidential. For Channel Partners only. Do not distribute.

FIXED
2013 Cisco and/or its affiliates. All rights reserved.

MOBILE
2

Device Growth
15 Billion connected devices by 2015 and growing 2 networked devices per capita: 2015 Connecting not just peoplebut Machines (2B by 2015)

Blended Work, Life, Play

Half U.S. information workers work outside office 35% workers use smart phones Mobile Web overtakes desktop usage: 2015 89% mobile Internet usage occurs indoors

Traffic Growth
18X more mobile data: 20122016 Wi-Fi access traffic surpasses wired by 2015 24% growth in business IP traffic

2013 Cisco and/or its affiliates. All rights reserved.

Employee Productivity

Device freedom and flexibility Desktop or workspace accessibility Corporate data and application accessibility Expeditious decision-making and transactional activities

Secure Mobile Diversity

Platform (operating system) freedom Mobile device agnosticism Enterprise data protection

Organizational Cost

Higher hardware expense and service charges Higher IT help desk support cost model

IT Architecture and Agility

Security, Corporate, and Legal Policies Maintain workspace experience

2013 Cisco and/or its affiliates. All rights reserved.

What if I could speed innovation by opening my network and collaborating with customers and partners

While lowering IT cost and complexity?

What if I could let my employees have greater freedom and choice.

While protecting Intellectual Property?

What if I could let my team work their way

Without compromising the way my business works?

2013 Cisco and/or its affiliates. All rights reserved.

The Cisco Vision for the Enterprise

Empowering Cisco Customers

To Unify People and Resources

Through an Intelligent Network Platform

To Drive Profitable Growth and Increased Productivity

2013 Cisco and/or its affiliates. All rights reserved.

Delivering On the Work-Your-Way Vision

The Cisco Unified Workspace A Framework for the Delivery of Smart Solutions
Technology Smart Solutions
Cisco VXI Smart Solution Cisco BYOD Smart Solution

Business Smart Solutions

Cisco Remote Expert Smart Solution

This Presentations Focus

2013 Cisco and/or its affiliates. All rights reserved. 7

BYOD

Tactical Strategic

I want to use an iPad on the network

End User

I need to support new work styles

to retain the best workforce

I need to ensure workers can be

more mobile and more productive I need to quickly provide app services
to new employees, partners and contractors

CEO

I need a BYOD strategy

that aligns with my VDI and workspace needs

I need to protect intellectual property

and confidential data

CIO

I need to support multiple device types

without increasing cost or complexity

I need video and voice on virtual desktops

but I cant compromise the experience

Legacy applications dont run natively on

new or mobile operating systems

IT

(See VXI Smart Solution in Accelerate)

I Need A Workspace Strategy

2013 Cisco and/or its affiliates. All rights reserved. 8

LIMIT
Environment Requires Tight Controls

BASIC
Focus on Basic Services, Easy Access

ENHANCED
Enable Differentiated Services, On-Boarding with Security Onsite/Offsite

ADVANCED
Corp Native Applications, New Services, Full Control

Corp Only Device Manufacturing Environment Trading Floor Classified Government Networks Traditional Enterprise
2013 Cisco and/or its affiliates. All rights reserved.

Broader Device Types but Internet Only Educational Environments Public Institutions Simple Guest

Multiple Device Types + Access Methods Early BYOD Enterprise Adopters

Any Device, Any Ownership Innovative Enterprises Retail on Demand Mobile Sales Services (Video, Collaboration, etc.)
9

Unified Access
Wireless and Wired Policy and Management Identity-based access control

Security
Data loss and threat prevention Mobile and cloud security

Policy
Context aware access to data Device profiling and posture

Management
Single system for wired / wireless / VPN Provisioning and Mobile Device Management

Applications
Native mobile-aware applications Desktop applications delivered virtually

2013 Cisco and/or its affiliates. All rights reserved.

10

Workspace Productivity Applications Workspace Management

WebEx, Jabber

Mobile Device Management (MDM)

Unified Access

Secure Mobility

AnyConnect, Adaptive Security Appliances (ASA)

Policy Management

Identity Services Engine (ISE)

Core Infrastructure

Wired and Wireless Cisco Prime Infrastructure

2013 Cisco and/or its affiliates. All rights reserved.

11

Workspace Productivity Applications Workspace Management

Cisco validated designs for all

customer segments help you create the right solution

Turnkey solution from planning

through implementation and support

Integrated roadmap to drive

Secure Mobility

solution value and protect customer investment

Modular building block approach

Policy Management

Spans the use-case spectrum

Core Infrastructure

2013 Cisco and/or its affiliates. All rights reserved.

12

Small Business

Mid-Market Business

Enterprise Business

0250 Employees

2503,000 Employees

3,000+ Employees

Commercial
Designed to scale Smart Business Architecture (validated design) Partner driven Up to 2,500 users Prescriptive solution recommendation Targeted products

Enterprise
Fastest time to market Cisco Validated Design Cisco and partner driven No user limit Choose as you need Larger product selection Includes collaboration applications

SBA Design CVD Design

2013 Cisco and/or its affiliates. All rights reserved. 13

Cisco or Partner Led

Plan Business Value + Business Outcome Build Manage

BYOD Deployment and Integration Services

BYOD Optimization and Technical Support

BYOD Workshop

BYOD Assessment

BYOD Planning and Design

Start Here

BYOD Architectural Services Approach

2013 Cisco and/or its affiliates. All rights reserved.

BYOD Architectural Deployment (Infrastructure Build Out)

Incremental BYOD Architectural Change and Maintenance

14

Simple
Fixed Set of (modular and tiered) Business Services Across the Plan, Build, Manage Lifecycle
SMART SERVICE CAPABILITIES

Relevant
Driving business and technical outcomes for Cisco partners and customers

Smart
Differentiated value built on a platform of smart capabilities

2013 Cisco and/or its affiliates. All rights reserved.

Services from Cisco and our Partners Help You Succeed at Every Phase of Your IT Lifecycle

15

Partner Sells, Cisco Delivers

Partner purchases Cisco Intellectual Capital and Services Infrastructure Partner Builds Upon, Sells and Delivers

2013 Cisco and/or its affiliates. All rights reserved.

16

Better Visibility, Information, and Understanding at Every Phase

Services that have Automated Softwareenabled Capabilities

which collect Network Diagnostic Data

which is analyzed and compared to Ciscos Deep Knowledge Base

to provide Actionable Insight.

Cisco Deep Knowledge Base

25 years
networking innovation and leadership
2013 Cisco and/or its affiliates. All rights reserved.

6 million
annual customer interactions

50 million installed devices

90,000+ technical documents

17

 Modular, simplified portfolio All services are aligned to the

validated designs
Choose from two service families depending

on the needs of your business: Cisco Brand and Collaborative Services

We prioritize investment to help you with

newest technologies within Smart Solutions

Collaborative services rightly scoped and

priced for the Commercial Segment

Partner EnablementValuable resources

enable you to build your practice, sell and market more effectively to your customers

2013 Cisco and/or its affiliates. All rights reserved.

18

 2013 Cisco and/or its affiliates. All rights reserved.

19

CUSTOMER BENEFITS
Adopt new technologies with confidence Reduce high implementation costs Minimize risk

Collaborative Professional Services

A portfolio of services that provides access to Cisco intellectual assets, engineering resources, smart service innovation, proven best practices, and service delivery automation so you can develop and deliver services for planning, designing, and managing Cisco technologies

PARTNER BENEFITS
Quick ramp into service practice on new

technologies (BYOD, Cloud, Video) Market differentiation Customer loyalty

2013 Cisco and/or its affiliates. All rights reserved.

20

Collaborative Services PLAN

Collaborative Professional Services (CPS) Assessments for BYOD: Software tools that help you analyze and collect data through assessments and automation.
Routing and Switching Assessment ISE Assessment

CPS Development and Guidance Services for BYOD: Cisco can create the solution design (Development) or we can review and guide your own design efforts (Guidance)
Borderless Networks Guidance Borderless Networks Development ISE Guidance

BUILD
Partners deliver, leveraging intelligence from assessments. Cisco can assist with validation

2013 Cisco and/or its affiliates. All rights reserved.

21

Plan: Resell Cisco Strategy, Assessment and Design for Enterprise Customers
Envision and Plan a Unified Workspace Solution
Identify objectives, business requirements, and use cases Develop BYOD strategy and governance model Assess strengths and weaknesses of your current architectures Develop a detailed design, pilot, and implementation plan

Enable Transformation
Speed time to value Reduce deployment costs Maintain availability during deployment and migration

SMART SERVICE CAPABILITIES

Optimize Education Solutions

Enhance network availability, security, and operational efficiency Preempt potential issues, quickly resolve those that arise, and simplify network management and support processes

2013 Cisco and/or its affiliates. All rights reserved.

From Cisco Together with Our Partners

22

 2013 Cisco and/or its affiliates. All rights reserved.

23

CUSTOMER BENEFITS
Network-wide support Comprehensive network care Delivered by partner backed by Cisco

Smart Care
Combine your expertise with Ciscos to create managed services that meet your customer needs. Deliver comprehensive network care through this partnerled, proactive technical support service.

PARTNER BENEFITS
Access to Cisco Intellectual Capital

and tools for actionable insight Full-featured managed service offering Cost-effective delivery

2013 Cisco and/or its affiliates. All rights reserved.

24

Feature Set
Smart Service Capabilities
IB Management (Discovery, inventory) Assess and Repair (Proactive) Alerts, Notifications (PSIRT) Notifications Reports Remote Monitoring

Output
Control Panel + Dashboards
Summarize information gained through the smart service capabilities and network security features. Enables you to easily initiate, configure, and maintain the service though a variety of online dashboard. Audience: Partner operations team

Monthly Business Report

Allows you to create a report and QBR readout for your customer. Can be easily utilized and customized to demonstrate your business and technical expertise. Audience: Partner business decision makers

Network Security

IPS Signature Update (Assess and Repair) Disaster Recovery PSIRT / IntelliShield correlation Security Assessment

Network Exception Report

Delivered weekly to proactively summarize support activities Audience: Partner operations team

Global Support Infrastructure

Contract Consolidation TAC Support Hardware and Software Upgrades Cisco.com Access

2013 Cisco and/or its affiliates. All rights reserved.

25

CUSTOMER BENEFITS
Your added value and expertise Proactive support for complex networks Partner delivery backed by Cisco

Partner Support Service

Provides reusable assets to help you build new services to profitably expand your business; combines Ciscos global foundational support, smart service innovation with your unique offerings

PARTNER BENEFITS
Access to Cisco Intellectual Capital for

actionable insight Flexible integration options Cost-effective delivery of scalable solutions

2013 Cisco and/or its affiliates. All rights reserved.

26

Smart Capabilities

IB Management

Alert Reporting

Device Diagnostics

Smart Interactions
Smart Bonding Smart Portal

OS Software Updates Foundational Capabilities Advance Hardware Replacement Online Technical Resources Partner access to Cisco TAC

Cisco Services Partner Program with Partner Support Service

2013 Cisco and/or its affiliates. All rights reserved. 27

CUSTOMER BENEFITS
Mitigate risk Resolve problems faster Reduce operating costs

Smart Net Total Care

Provides customers with global support infrastructure capabilities and smart insights thru installed base management, proactive diagnostics and alerts.

PARTNER BENEFITS
Sell higher-value support services Free up resources focused on tracking and

maintaining contracts

2013 Cisco and/or its affiliates. All rights reserved.

28

SMARTnet with Smart Call Home

Provides customers with expert troubleshooting, online tools, proactive diagnostics and realtime alerts

YOUR CUSTOMERS CAN:

Experience greater network availability through proactive diagnostics Reduce incident resolution time through real-time alerts Improve operational efficiency

2013 Cisco and/or its affiliates. AllAll rights reserved. 2011 Cisco and/or its affiliates. rights reserved.

Cisco Confidential

29

Practice Enablement
Partner Practice Builder:
Build a business plan for your BYOD solutions practice.

Marketing Enablement
Learn about Partner Marketing Central and other marketing enablement by customer segment:

Sales Enablement
Accelerate:
Cisco services training and incentive program

Steps to Success:
Proposal templates and more.

Enterprise Midsize

PDI Help Desk:

Planning, Design and Implementation for BYOD

Cisco E-Consulting for Partners:

Manage, grow, and transform your services and technology practices by using this powerful business intelligence platform.

Transformative Networking program:

Cisco can help you quickly find opportunities to uncover your customers' priorities, assess their networks for readiness, and then deliver a validated Cisco solution for optimum value.

Performance Metrics Central:

Get a clear, accurate snapshot of how you are performing against your sales objectives.

For a comprehensive list of Cisco partner resources for the BYOD Smart Solution, visit:
2013 Cisco and/or its affiliates. All rights reserved.

http://www.cisco.com/web/solutions/trends/byod_smart_solution/ byod_forpartners.html

30