From Thenmozhi.N Librarian Tagore college of Arts & Science Chennai 44.

Research Scholar Dept.of Library and Information Science Bharathiar University Coimbatore.

Dear Sir/Madam,

I am Thenmozhi.N.(Research Scholar) undergoing Doctoral Research (Part Time) in Bharathiar University, Coimbatore, Tamil Nadu, under the guidance of Dr.S.Gopalakrishnan, Head Resource centre, National Institute of Fashion Technology,NIFT, Chennai. My topic of study is PERFORMANCE EVALUATION OF UNIVERSITY LIBRARIES IN TAMIL NADU. In this connection; I seek your valuable help and co-operation. Please find the enclosed questionnaire, which has been designed, to elicit your options by marking in the relevant boxes. I assure you Sir/Madam, your responses will be kept confidential and it is only for academic research purpose only. Please spare your valuable time and fill the questionnaire.

I solicit your kind co-operation in this regard.

With regards

Thenmozhi. N To

PERFORMANCE EVALUATION OF UNIVERSITY LIBRARIES IN TAMILNADU

Research Scholar : Thenmozhi.N Librarian Tagore College of Arts & Science Chennai 44. Research Guide: Dr.S.Gopalakrishnan Head - Resource Centre National Institute of Fashion Technology NIFT,Taramani Chennai -113.

QUESTIONNAIRE (Please put a tick (\/) wherever applicable) 1.General 1.1. Personal Name Gender Age Years of experience 1.2. Institution Year of establishment : Category E-mail Website No.of courses offered No.of.Students No.of staff 1.3. .Library Collection Text book Journals Back volume Question paper 1.4. Services OPAC Reference Reprography Internet Newspaper clippings

: : Male Female : upto 30 31-40 41-50 51 & above : upto 5 6-10 11-15 16 & above

: unitary private affiliated state : : : UG------PG------Research (M.phil/Ph.D)--------: UG------PG------Research (M.phil/Ph.D)--------: Teaching ------Non-Teaching------Library----

Thesis Standards Book bank Proceedings

Document delivery Current awareness service Bibliography Audiovisual Resource sharing /Inter Library Loan

1.5. Infrastructure available in the Library(ICT) Scanner Printer Television Photocopier Internet Audio Video player LCD Projector CD/DVD player Others

1.6. Which are the financial resources for the library operation ? i) Member (Student)Fees ii)External membership iii) Part of the Institute budget iv)UGC/AICTE v) Govt vi)others

1.7. Do financial authorities finance your library according to any performance indicators ? Yes No If yes, which indicators do they use ? _________________________________________________ 1.8. Do you have a manual for the procedures ? 2. Strategic Planning 2.1 Does your library have a Policy plan ? Yes No planned in future

2.2 Does your library have a written-mission statement ? Yes No planned in future

2.3 Have the goals and objectives been developed for the library ? Yes

No

planned in future

2.4 Does your library develop operational plans ? (short term planning) ? Yes 2.5 How are the prepared ? No planned in future

documents like mission statements, visions and Policy plans

a)Based on data obtained by measurement b)In an Ad hoc way

2.6 Which body encourage the preparation of the strategic plan ? (pl tick)

b)Responsible ministry c)Any other, please specify

a)Parent institution 3. Library statistics 3.1 Which statistical data on your library activities, services or products do you collect regularly ? Monthly other Circulation Membership Income generated Most frequently used books Not at all used books Quarterly Annual Any

3.2 . Are the statistics about your library available online ? Yes No 4. Performance Indicators/Measurement 4.1 Which of the suggested indicators are, in your opinion, the most important for your library. (1 Not important at all 2 rarely important 3the least important 4 important 5 the most important) User satisfaction with the library services as a whole or with different services of the library Percentage of target population reached Cost per user Library visits per capita Titles availability Required titles availability Percentage of required titles in the collection Required titles extended availability In-library use per-capita Document use rate 1 2 3 4 5

1. Median time document retrieval from closed stacks 2. Median time of document retrieval from open areas 3. Collection turnover 4. Loans per capita 5. Documents on loan per capita 6. Cost per loan 7. Loans per employee 8. Speed of interlibrary lending 9. Correct answer fill rate 10. Title catalogue search success rate 11. Subject catalogue search success rate 12. Seat occupancy rate 13. Automated systems availability 14. Median time for document acquisition 15. Median time for document processing 16. Cost per title catalogued

4.2 Can you indicate which performance measurements are the most typical of your library 1 = not at all typical 2=rarely typical 3 = the least typical 4 = typical 5 = the most typical 1 2 3 4 5

2.Use and quality of online services (catalogues, union catalogues) 3.Use and quality of online services(e-resources) 4.Users opinion on opening hours 5.Users opinion on reference services 6.Users opinion on search strategies 7.Speed of Inter Library Loan 8.Library collection assessment 9. Cost per loan 10.Cost per information 11. Cost per staff 12.Cost per user ` 13.Speed of delivery of printed and other documents
1.Quality of reference services offered 4

14. Effectiveness, efficiency and quality of electronic ILL 15. Study area 16. PCs available for users

4.3 Does your library systematically conduct performance evaluations ? Yes No

If yes, which services are evaluated, how frequently (monthly, yearly etc.) and in which way (Collecting library statistics, use of performance indicators, bench marking, external reviewers etc.) Which services? How frequently ? In which way?

4. 4 Can you indicate which core functions of your library should be evaluated (1-not at all necessary, 2 = periodically, 3 = continuously) 1 2 1 2 3 4 5 6 7 8 9 9 Reference collection Digital library Collection for preservation of cultural heritage Functioning as bibliographic centre Producing bibliography Compilation of indexes Developing and maintenance of bibliographic database Library service planning Development of libraries and librarianship Making library studies and research work

10 Preparing library standards 10 Acting as national information centre in your subject area 11 Providing leadership among libraries of your state 12 Coordination of developments in information technology in libraries 13 Promotion of reading and information literacy

4.5.Has your library a benchmarking programme ? 4.6.Is your library involved in a quality project ?

Yes Yes

No No

a) If yes, whether the quality project is based on Quality manual ISO 9000 Developed by the Library/Institute Any other

b) If no. please specify is your library is planning to carry out a quality project in near future? Yes No Not decided 4.7 If your library is involved in a quality project, can you please give a short description of it, answering each of the following questions : 4.7.1.When did it start? _______________________________________________________ 4.7.2.How many phases does it consist of? _________________________________________ 4.7.3.Does your Authority support it? _____________________________________________ 4.7.4.Does your project rely on private/public expertise? _______________________________ 4.7.5.Will there be training courses for enhancing quality attitude of the staff ? ______________ 4.8 Does your library conduct user satisfaction studies ? Yes If yes, when has the last one conducted ? No

4.8.1.Does the study includes satisfaction of the users on ? Services Collection Infrastructure Environment Staff behavior Yes Yes Yes Yes Yes No No No No No

ICT Yes No Any other please specify________________________ 6

4.9 Does your library conduct the staff satisfaction studies ? Yes If yes, when has the last one conducted ? 4.9.1.Does the study includes satisfaction of the staff on ? Infrastructure Training Yes Yes No No No

Promotion policy Yes No Any other please specify ____________________________________________ 4.10 Does your library carry cost-benefit analyses ? Yes No

If yes, when the last been carried out ? _____________________________________________ 4.11 If you use performance measurement or a quality management system in your library, what are the objectives and motivations of its implementation ?

4.12 If there is any quality management system in the library? Does the implementation result make a crucial change in the institution ? Yes, in remarkable way 4.13 Yes, but not important No, not at all

Did you evaluate the image of the library in your community ? Yes If yes, what was the result Library image is very good Library image is satisfactory No

Library image is good Library image is bad

4.14 Has your library ever tried to measure its outcomes (impact that its performing has on the users and community as a whole) ? Yes No If yes, which performance measures and indicators have been used ? Thank you for your kind co-operation 7