Professional Documents
Culture Documents
1. Introduction
This guide explains the basics of starting up a carpet and upholstery cleaner in South Africa. It describes what kind of person is suited to the business and what training is available. It also tells you who your customers and competitors are likely to be, and what issues are affecting the market for carpet and upholstery cleaning. It gives you an idea of the kind of costs you will need to meet and the regulations you must comply with, and ends with some sources of further information. Carpet and upholstery cleaners wash and deodorise carpets and upholstery fabrics, including curtains, lounge suites and other soft furnishings. You can also offer a service to: Repair carpets and give advice on how to get rid of stubborn stains; Clean homes that have been damaged by flood or fire; Give specialist advice on the care of carpets and rugs; Clean furniture and household goods (silver, leather, etc).
The industry is very competitive, with independent operators starting to offer a broad range of cleaning services.
Landlords and residential property managers will also need the services of a carpet and upholstery cleaner to make sure the carpets are looking good before the property is put up for rent. These customers could give you plenty of repeat business, so make sure you provide a professional and reliable service. Busy professionals and dual income families with little free time on their hands may contract a professional carpet cleaner to freshen up their carpets on a regular basis. As our lives get busier, fewer people want to spend their weekends and leisure time doing household chores. Elderly people who have lost some of their mobility, and disabled people who may not be able to do housework, may appreciate the regular services of a professional carpet and upholstery cleaner. Pet owners, smokers and allergy sufferers may contract a professional carpet and upholstery cleaner frequently to freshen up their house and get rid of odours from carpets and furnishings. Hotels, conference centres, bed and breakfast establishment, and other public accommodation will need carpets cleaned regularly and often because of guests and visitors walking in and out. This includes restaurants and bars (which must deal with the added problem of food and drink dropping onto carpets), as well as schools and hospitals. Contract cleaning companies, while being potential competitors, may also hire your services when they have taken on more work than they can handle. Ideally, you could build up a regular working relationship with a contract cleaner who does not have specialised carpet cleaning equipment or expertise.
It is not always easy getting information and statistics about the people living and working in the area where you want to start your business. But without this information, there is no way of knowing who will buy your products (that is, who your market is) and why. Statistics South Africa does research into the countrys population, showing gender, education levels, population group, and income levels and many other indicators that you will find useful in planning your business. Contact Statistics South Africas user information services on Tel: 012 310 8600, email info@statssa.gov.za or visit their website at www.statssa.gov.za.
Carpet and upholstery cleaning is an unregulated service, so it has often been criticised for being attracting unscrupulous cowboy operators who bring the profession into disrepute. The Carpet and Upholstery Cleaners Association of Southern Africa (www.cucasa.co.za) was set up precisely to try and combat this reputation. By getting proper training and experience, and by joining a recognised trade association, you can help assure the market that you operate to high standards of ethics and service. There is growing concern about the environmental impact of cleaning detergents and other chemicals, so reputable carpet cleaners now go out of their way to use products that are environmentally friendly and do not irritate the skin or eyes. This is particularly important if a customer has toddlers or small children (or even animals) that spend a lot of time crawling or lying on the carpets you have cleaned. Interior design trends change quickly and can prove difficult to predict. However, recent trends have included the use of natural fabrics in furnishings, with a number of different materials now being used as curtains. Professional carpet and upholstery cleaners need to keep up to date with information about how different fabrics react to deodorants and cleaning products, so that you use suitable chemicals and dont cause any damage. Many allergies are still thought to be caused by the dust mites that live and breed among carpet and fabric fibres. In recent years the carpet industry has developed dynomite carpets, which aim to control the procreation of these mites. Various chemicals have also been developed to help deal with mites in the home, although their effectiveness is not yet universally accepted.
National Certificate in Hygiene and Cleaning Services National Qualification Authority (NQF) Levels 1-3 General Education and Training Certificate: Domestic Services National Diploma in Hygiene and Cleaning Management
There are a number of technikons around the country offering a range of courses; contact the career guidance centre of the technikon in your area for more information about what they offer. You can also download A Learners Guide to Higher and Distance Education from the National Youth Development Agency website (www.youthportal.org.za) or go to a Youth Advisory Centre in your area for advice. You can also contact the Cleaning Chamber of the Services SETA (the Sector Education and Training Authority for the services sector) at 011 276 9600 or go to their website (www.serviceseta.org.za) for more information about training. If you have not run a business before, get some training in: Basic business skills; Administration and financial management; Estimating and tendering; Knowledge of cleaning equipment; and Knowledge of cleaning chemicals.
You can get more information on courses from the Services SETA, as well as from the National Contract Cleaners Association (www.ncca.co.za). The National Youth Development Agency offers Entrepreneurship Education for in-school and out-ofschool youth. NYDA also offers you the support of a mentor as you start up and build your business, through its Volunteers-in-Action Mentorship Programme. See the NYDA website (www.youthportal. org.za) or phone 08600YOUTH (96884) for more details.
For more information, speak to your local Department of Labour office or visit the departments website at www. labour.gov.za, which has a number of useful guides on these and other topics. Health and safety Health and safety legislation is also important, as you may be working with potentially dangerous equipment and chemicals. As an employer, you are required by law to ensure that your staff are not exposed to health and safety risks, and to give them the instruction, training and supervision they need to work safely. Your basic responsibilities, according to the National Contract Cleaners Association (www.ncca.co.za), are to: Identify and anticipate health risks; Evaluate these by their consequences and precautions; and Control the risks through training, appropriate procedures, etc.
You will be governed here by the Occupational Health and Safety (OHS) Act 85 of 1993, as well as the various OHS regulations and notices promulgated by the Department of Labour. Of particular relevance will be Regulation 1179 on hazardous chemical substances. The departments website (www.labour.gov.za) is a valuable resource in this regard, with the relevant laws themselves as well as useful guides on a range of labour issues. Public liability You should also have a public liability insurance which will cover your business for the legal liability arising from its business activities through personal injury to third parties (your customers or members of the public) or damage to third party property.
5. Further information
National Youth Development Agency helps young South Africans (those between the ages of 18 and 35) and women to get good skills, find job opportunities or start their own businesses. It has Youth Advisory Centres around the country where you can go for information and advice. Phone the call centre (youthconnect) at 08600 YOUTH (96884) or visit the website (www.youthportal.org.za) to find an advisory centre near you.
Physical Address: NYDA House 11 Broadwalk Avenue (off Church Street) Halfway House Gauteng Postal Address: PO Box 982 Halfway House 1685 Telephone: 08600 YOUTH (96884) Fax: 011 805 9709 Email: info@NYDA.org.za Website: www.youthportal.org.za The Carpet and Upholstery Cleaners Association of South Africa (CUCASA) represents carpet and upholstery cleaning businesses. Its members adhere to the associations code of ethics, as the industry is unregulated; in this way, CUCASA tries to differentiate its members from the fly-by-night operators who do not guarantee the quality of their work. Its members are cleaning contractors as well as organisations who supply cleaning materials and equipment. PO Box 19139 Fishers Hill Germiston 1408 Tel: 011 455 6243 Fax: 011 455 6800 Website: www.mrsteam.co.za/cucasa/ The National Contract Cleaners Association is an association of businesses in the cleaning industry, set up to develop and maintain standards for its members. It is a voice for cleaning contractors, cleaning suppliers and other organisations that provide related services. It also provides a regular forum for members to meet and discuss matters of mutual interest, and to engage in training and networking activities. Members also benefit from the publicity value of adhering to the NCCAs code of conduct. The national office and Gauteng office are in Johannesburg (gautengbranch@ncca. co.za). There are also branches in KwaZulu-Natal (kznbranch@ncca.co.za), Western Cape (wcbranch@ncca.co.za) and Eastern Cape (ecbranch@ncca.co.za). PO Box 13633 Northmead 1511 Tel: 011 455 6243 Fax: 011 455 6800 Website: www.ncca.co.za Sector Education and Training Authorities (SETAs) collect monthly levies from businesses in their particular sector, and use those funds for training and skills improvement in their sector. The Services SETA collects and disburses these funds for the services sector, which includes cleaning and domestic services businesses. Over 90% of the businesses in this sector are small enterprises, so there is a dedicated department within the Services SETA to serve their needs. Its work includes researching the SME demographics of the sector, finding out the training needs of small enterprises, developing marketing strategies for SMEs, and opening channels between the formal and informal sector. PO Box 3322 Houghton 2041 Tel: 0861 101 148 Fax: 011 726 4416 Website: www.serviceseta.org.za This information is meant as a starting point only. While all reasonable efforts have been made to ensure that the information is accurate and up-to-date, the publisher makes no warranties and will not be responsible for any errors or omissions in the information, nor any consequences of any errors or omissions. Professional advice should be sought where appropriate. Cobweb Information South Africa (Pty) Ltd 2009