Professional Documents
Culture Documents
Daniella Azencot | Jen Alburquerque | Kristen DuFour | Ari Engber | Elena Hill | Shannon Mitchner
TableofContents
PARTI:Strategy GeneralProductBackground.............................page3
Categorydefinition,description,natureofassignment,goalsandobjectives
IdentificationofProblemandOpportunity......................page4
Insights,whypeopledrinktea
Consumerbenefits...................................................................page8 PackagingandPrice.....................................................................page9
Label,sizes,price,linenames
Distribution..........................................................................page10 TargetAudience...................................................................page1112
Targetpersona,psychographics,sourceofbusiness
CommunicationIssues..............................................................page13
Businessdefinition,essentialmessage,positioningstatement
Conclusiontostrategy................................................................page14
Threetakeaways
PARTII:Creative CommunicationStrategyandMediaSynergy....................................................page15
MediaLaunchSequence
StrategicGoals.....................................................................page1617
Paidelements,earnedelementsandownedmediaelements
Decisionmakingprocess........................................................page18
Elementswithgoalacknowledgment,howcreativeelementsfit
SummaryandConclusion.......................page30
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PartI:strategy
GeneralProductBackground
Cat egory Definition and Descrip tion
TheRawTeaCompanys goalistosuccinctly revolutionizethetea marketwithintricate researchbasedonour targetmarketsneedsand desires. Thisproductwillembodyan experience,animageand personalitythatiscurrently untappedinthelooseleaf teasegment.
1.Whatdopeople valueinateabrand?
Abrandthatrepresentstheir lifestyleandvalues:
Environmentallyfriendly
Ethicallyconscious
Energy
Providesconvenience
Relaxation/Relief
Teaistraditionallyknownfor
itscalmingaffects,andmany peopleuseittohelpthem relax.
+
Key problems and opportunities these insights imply
Theseinsightsledtotheincorporationofthreedistinguishing elementsfeaturedwithintheRawTeaproductandbrand
Ethical& Ecofriendlypractices
Accessible& Affordable
Brandprovidesa personality&experience
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Statement of the problem that your product recommendations address
+Product
Floweringtea
Recommendation
Product Description
Small,attractiveandconvenient Marblesized RawTeamarbleiscreatedwitha naturalweightthatkeeps blossomedteaatthebottomof thecup Onceblossomed,theRawTea flowercanberesteeped,45 timesthroughouttheday
+ Consumer
Benefits
RawTeaprovidesaunique, invigoratingexperiencethat
nootherbrandinthetea industrycurrentlyoffers.It givestheconsumera momenttorelaxduringa hecticday.
Experience :
Eco-Friendly:
RawTeaisethically producedandinsteadof individuallywrappedbagsit comesinmarbleformto reducetheamountof waste.Italsocomesinare usabletinthatcanbe refilledinstore.
Convenience:
RawTeaiseasilyaccessible. Itcanbetossedinthe consumerspurseandonly takes5minutestoprepare theperfectcupoftea, anytime,anywhere.
Raw provides the consumer with an experience that is unmet in this category and revolutionary in its conception
Raw Tea
Packaging & Price
Sizes
Small:
Completewith12marbles. Intendedfortheconsumerwhois tryingoutanewRawflavoror purchasingRawteaasagiftfora friend
Packaging Price
Allnaturalpackaging
SmallCanisterofRaw Tea:$9.79for12marbles
(oneflavor)
Regular:
Completewith25marbles. Createdfortheloyalconsumer whocancustomizetheirown flavoroptionsandusedaily
WholeFoods&Sprouts
Sellorganicandhealthyfoods Environmentallyandethically conscious CustomersconsistentwithRawTeas targetconsumer
Target
TraderJoes
Sellsorganic,healthy,andspecialty products Environmentallyfriendly Extremelyloyalcustomerbase CustomersconsistentwithRawTeas targetconsumer Haswellestablishedsamplingand promotionalopportunities
RawTeaCompanyWebsite
Convenient Ecofriendlyoptiontorefill Customerswillbeencouragedto recycletheirtinbyplacingtheir refillonlineandsendingintheir tin(freeofshippingcosts)
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ChloBradstreet
Who Loyalteadrinker, enjoystryingnewtea products Caresaboutthe environment,donates tocharities What Socialmediadevotee, consistentteablogger Strongfamilyvalues, careerdriven,health conscious Where Smalltowngirlfrom Wheaton,IL Attendedcollegeon WestCoastatStanford University Worksinbrand managementat AnthropologieinNYC How Onthecuspofthe latestandgreatest productsinthe market More Liveswithheryellow Labrador,Charlieand livesforfleamarkets andthriftstores
Whowillbuythisproduct? Whythisperson?
Target
Consumer isalready Boredwiththecurrentteasinthemarket Nopriorknowledgeneededtousethisproduct loyaltothe InterestinDIYprojects,crafty,experimental tea Fastpacedlifestyle,alwaysonthego category Targetedthroughherlifestyleratherthandemographics
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Chloerepresentsthewomenof Americawhoareconstantly crunchedforextratime. Shedoesnthavetimetothink aboutherfavoritemorning beverageeveryday,shejustneeds ittobesimple,convenient,and delicious. Innerdirectedpersonality(invest intheproductforthefeelingthey getratherthantoshowoffthe purchasetoothers)
Source of Business
Wheredoesthebusiness comefrom?
Stealingsharefromcompetitionwithin theteaindustry,teabags,looseleafteas andgourmettea Oneinstorecompetitor(Teavana) Variousonlinecompetitorswithno marketingoradvertisingoutlets Consumerswillhavetoenhancetheir behaviorwillingnesstobuyaless expensive,moreaccessibleproductthan thosetheymayhaveseenbefore.
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Positioning
Communication Issues
Product
Business Definition
Positioning Statement
Essential Message
Conclusions
Herearethreemaintakeaways,essentialtotheRawTeabrand
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Strategic Goals
Objective:
Objective:
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Objective:
Elements:
Elements:
1 2 3
All of these paid, earned, and owned media elements are strategically designed to take the consumer through a strategic decision-making process
What type of brand-related decision-making processes will the target pass through in deciding trial, repeat and recommendation of the product?
Inform.
TVCommercial Spreadbrand awareness Teach consumers aboutthe idea/process ofblossoming tea
Entice.
GuerillaMarketing &OtherPaidMedia Elements Sparkinterest Reinforce awareness Generate intentto purchase
Activate.
GuerillaMarketing &SocialMedia Peoplewill interactand engagewith Raw Consumerswill createa relationship withbrand
Reciprocate.
SocialMedia& InStoreSampling Consumerswill trytheproduct Engagewith socialmedia sites Continuing relationship
Advocate.
Recommend& supportRawTeaCo. Peoplewill becomebrand loyal Consumerswill promote throughwordof mouth
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Simple Pleasures
SinceRawTeaproductsprovidemomentsofsimplepleasure, thethemerelevanttothisentirecampaignrepresents momentsofindividualanduniqueexperientialmomentsof gratification.
Target Involvement
Byintegratingsomanyelements,whichinvolveandengage thetargetaudience,theconsumerwillattainownershipof thebrand.Toachievethis,messagesmustbeplacedwhere theconsumerwillseeit,andfurthermore,itmustspeakto thetargetthroughalanguagetheywillrespondtoafriend orsomeonejustlikethem,RawTea!
The goal of this campaign is to genuinely humanize Raw Tea to develop and build long lastingrelationshipswithourconsumers.ThishumanelementisthebackbonetoRawTea Co.sentirecampaignandhashelpedrepresentRawTeasbrandcorevalues.
Aconsiderableportionthecreativewithinthis campaignpersonifiestheRawTeabrandand achievesapersonaofhumanratherthanjusta teacompany. Rawisawarethatadvertisinghaschanged. Everyoneisonline,socialmediahasbecomethe numberoneactivityonthewebandRawTeas targetconsumer,aspreviouslydiscussed,devotes muchofhertimetosocialmedianetworkingsites. RawTeastargetconsumerseeksbrandsthat allowhertoselect,createandengageonamore humanlevel.
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ThetelevisionspotwillbethefirstadvertisingmediumtobelaunchedinOctober2012.Thecommercialshowsahecticmorning throughtheeyesofRawTeadrinker,ChloBradstreet.
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NailSaloninTimeSquare,NY
Womenwillhavetheopportunitytotake abreakfromtheirbusydayandenjoya fewmomentsofrelaxation Theywillreceiveacomplimentary pedicure,manicureormassageinour RawTeabrandedstreetspa Whiletheyarebeingpampered,theywill beservedRawTea.Thisgivesthe consumertheopportunitytonotonly sampleRawTea,butalsothechanceto visuallyseehowdifferentitisfromother teasonthemarket. RawTeaCo.expectsthespatogenerate buzzandgetwomenexcitedtolearn moreaboutthebrand.
DIYFragranceStationinChicago
Womenwillhavetheopportunitytomix andcreatetheirownpersonalscentwith avarietyofperfumeoils(examples: vanilla&sandalwoodorlemongrass& cinnamon) Eachwomanwillwalkawaywithaspecial giftfromRawTea,aswellassamplethe product. Offersanothersimplewaytoconnect withRawTeasbrand,andgivesthe consumertheopportunitytoembraceher individuality
ChalkWallArtinVeniceBeach,CA
BlankwallrentedoutinVeniceBeach, coveredinchalkpaintandonesingle question:Whatsyoursimplepleasure? andananswer:Theperfectcupoftea. Chalkwillbeprovidedforpassersbyand womenontheirlunchbreaktosharetheir uniquesimplepleasureandreadothers contributions. Thisguerillamarketingeventhumanizes theRawTeabrandandgivesconsumers theopportunitytoplayanactiveroleinit. RawTeaCo.expectsthewalltogenerate attentionandallowforpeopletotake photosandsharethemonvarioussocial mediaoutlets.
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Twitter
RawTeasTwitterwillengageconsumerswhilekeepingthe brandpersonable.RawTeawilltweetaboutavarietyoftopics including: RemindersaboutRawevents DIYprojects Ecofriendlytips Simplepleasures RawTeawillalsoaskpeopletosharetheirsimplepleasuresand willretweetthemtotheirfollowers.TheperfectwayforRaw Teatoengagethetargetconsumerwhilestayingconsistent withthedistinctivebrandpersonality.
Fac ebook
ThefirstobjectiveforthisFacebookpagewastointegratethe consumerfully,andprovidethemwithanincentiveofactuallyinspiring thecreativepromotionsofthiscampaign.Thiswasdonebyprompting LikerstoviewthestatusRawTeaCo.postseachdaycompletewitha brandedimageembellishedwithanoriginalsimplepleasure.Theyare thenaskedtosharetheirsimplemomentofthedaywiththeincentive ofbeingthenextfeaturedsimplemomentonFacebook. ThesecondobjectiveofthisFacebookpagewastophysicallyinvolve theconsumerandliterallymakethemmovetoactionthroughposting eventsonFacebooksuchasTaiChiclasses,Yogaintheparkandgroup joggingactivities,RawTealikerscanextendtheinvitationtotheir friendsbysimplylikingourevent.
Ins tagram
Rawwillencouragefollowerstohashtagtheirpersonalphotoswith brandedandcustomizedhashtag:#myrawmoment.Thecompanywill giveincentivestofollowersforparticipatinginhashtaggingwithour dailytagsandthemes.Forexample,RawTeapostsastylisticphotoof theirsamplesimplepleasuresandencouragedourfollowerstodothe sametobeenteredintoaweekendgetawaytoNewYorkCity. InstagramwillfurtherenhanceRawsbrandpersonalityandassistin generatingbuzzandinteractivitywithourconsumersastheyspenda
P in teres t
PinterestwillbeusedtolinkconsumersvisuallywithRawTeas products,flavorsandvalueswhilealsocontinuingtoinvolve followers.RawTeawillhaveseveralPinboards.Onewillbe dedicatedtotheproduct,showingthemarbles,canisterand logos.OnewillencompassRawTeasecofriendlyvalues, followerswillbeabletoseetheethicaltreatmentofworkersand apeakintotheecofriendlyprocessthatsusedtomakeRaw Teasproduct.Therewillalsobeboardsforeachflavorwith picturesthatembodytheflavor.Thelastboardwillbeusedto continuetheSimplePleasurescampaignbyinvitingfollowersto repintheirsimplepleasurestoRawTeasboard.
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consumerdemands. socialmediaactivityaswellasthelaunchingpoint Thewebsitedisplaysthreemainsectionsthatwill fortheRawTeaInternetstoreandfurtheronline leadtheconsumertootherresourceswithinthesite: initiatives.Itfeaturesasimpleandcleanlayout Fall2012WebsiteLayoutNavigation withanaturalaesthetictoembodyRawTeaseco 1. Sip:store,refillandproductinformation friendlyphilosophy. 2. Slowdown:simplepleasurescampaign Thelayoutofthewebsitewillchangewiththe 3. Giveback:brandspromisetosupportthe seasonandtheintroductionofnewproductsand farmerswhocultivateandproduceRawTea. campaigns.KeepinginthemewithRawTeas Finally,thewebsiteconnectstheconsumertoall ethicalcorevalues,liketheproductandthe theabovementionedsocialmediasitesandgives consumer,theRawTeabrandiseverchanging themanincentiveforrefillingtheircanisteronline. andflexibledependingonshiftsinthemarketand
TheRawTeabrandedwebsiteisthehubofall
Web
Banner
Advertisement
RawTeaCo.willhavewebbannersthatappearonsiteslikeEhow,Yahoo,Anthroplogie,Urban OutfittersandShopBop. Theconceptforthewebbannerswouldinvolveashortanimationandintegrationoftheindividual simplepleasureinspiredbyoneofourveryownconsumers. Inthisexample,youcanfirstseeawomantakesaspontaneoussnapshotofherselfinaphoto boothandthenitrelaysheruniquemessage. ThisexamplewouldbeuniquetotheSpontaneityRawTeaproductline,becausespontaneity doesnthaveascheduleandotherbannerswouldbedesignedforotherflavorssuchas tranquility,vitality,andserenity.Liketheothermediumsweareemploying,theinvolvementof theconsumerisvitaltotheRawTeaCo.essentialmessage.
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Branded
Email
Thisisanexample ofaRawTeaCo. monthlye newsletter,which updatesconsumers onRawTeabrand, eventsandnew flavor introductions. Consumerswillbe signedupforRaw Teaemailsby optinginandliking usonFacebook. Fortheinitial campaignlaunch, consumerswillbe informedofRaw Teasguerrilla marketingplansfor thefall,notify themaboutRaw Teaseasyandeco friendlyrefillpolicy throughtheRaw TeaCo.Website andrecapRaw Teasbrandimage &corevalues throughabrief companyhistory.
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Second
Screen &
Product
Placement Integration
Thedecisiontocreateasecondscreen wasimplementedtofitwiththe consumersabilityanddependabilityof multitasking.Itwillbesynchronized withsubtleproductplacementon Networktelevisionprogramming significanttoRawTeastarget consumer.Theconsumerswillbe exposedtosecondscreenadvertising throughanewtelevisionshowcalled NewGirl,whosefemalelead,Jess, embodiesaRawTeadrinkerwithher funkystyleandyouthfulspirit. AsJessdropsaRawTeamarbleintoher cuptherewillbeaRawTeacanister placedonthecornerofatable.AsJesss teablossoms,Rawwillblossomfromthe cornerofthescreen,encouraging viewerstosharetheirsimplepleasures onTwitterandFacebook.Atthesame time,consumerswillbegivenanother optiontogetconnectedasRawTeas secondscreenadpopsupinthecorner oftheiriPad,displayingtheRawTeatin canisterandthequestionwhatsyour simplepleasure. Oncetheconsumerclicksonthead, shewillseetheauthenticteamarbles andaclearmug,andthenwillbe promptedtomakeherselfavirtual cupoftea.Thissecondscreen advertisementwillinformthe consumerabouttheRawTea process,andwillshowthemhow easyandrewardingtheRawTea experienceis.Itwillendwithaview oftheRawTealogo,andprovidesthe optiontoclickandgetlinkedtothe websiteandsocialmediaelementsof
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QR Code
SendingconsumerstoourMobile stayuptodatewithRawTeaCo. news MediaApplicationandmethodsto
QRhasbecomepopularin themarketingand advertisingrealm,butRaw TeaCo.wantedtotakethis astepfurtheranddispersea fun,eyecatchingQRcodein placeswheretheconsumer canbecomeinvolvedwith thebrand TheQRcodewillbe integratedintothe campaignshortlyafter productlaunchtostir excitement RawTeaCo.willalso randomlydisperseQRcodes inourlaunchingcitiesto generatecuriosityand awareness TheQRcodewillbeplaced withinalltheguerilla marketingevents. InkeepingwithRawTeas ecofriendlythemeitis importantthatnowasteis createdfromdistributing theQRcode.
InadditiontotheRawTeaQR codebeingscatteredacross theinitiallaunchingcities, sampledisplayswillalsobeset upinthepreviouslydiscussed retaildistributioncenters.The QRcodewillalsobedisplayed throughbrandedsampletable displays Theconsumerwillbegivena RawTeamarbleandlarge enoughonetimeusecupto tryouttheproductrightthere inthestore. Thesedisplayswillcommence fromthewesttotheeast coastandlastaweekineach store.
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PartIII:CampaignEvaluation
Measuring Success:
Consumerinteractivitywillgaugethe effectivenessofthiscampaign Defining Metrics to campaign success
Social Media
Twitter:followertweets,retweets,follows,directmessages& mentions Pinterest:followerpins,repins,&follows Facebook:fancomments,likes,posts,&photocomments Instagram:followerhashtags,comments&photolikes Participation Socialmediaposts/commentsaboutguerillamarketing,YouTube Videos RSVPsonFacebook Eventshareswithfriends Attendancetoevents Comments,repliesandLikes 29
Guerilla Marketing
Event Participation
Withcreativeelementslikethese,andconfidencewithin theteaindustrysmarkettrends;womenseekingan authenticteaexperiencewillbedrawntoRawTeaforits appeal.RawTeaembodiesbothaflavorandexperiential sensationthatiscurrentlylackinginthiscategory.Raw TeaCo.willbecomealeaderintheteamarket,anda commonnecessityinourconsumersdaytodaylife. RawTeaknowsthatteaisnotjustaboringbeverage;it becomesanauthenticanduniqueexperiencewithRaw Teas100%naturalfloweringteamarbles.