Professional Documents
Culture Documents
Hotel Kimikarlai was built up on the year 2004 and was planned to be a ladies
dormitory. After the construction of the building, the owners decided to operate it as a
hotel establishment. This hotel formally opened on January 14, 2007 and known to be the
Turingan of Enrile, Cagayan. The name kimikarlai was derived from half of the names of
their children: Kim, Michelle, Karen and Lorellai. This elegant hotel proudly sits in at
Arellano Extension, Ugac Sur, Tuguegarao City, it is 2 minutes away from the busy
Tuguegarao City market, the bustling streets of business and commercial districts and the
This 6-storey complex offers 40 well appointed and cozy guest rooms with
amazingly practical cost and 2 fully equipped function rooms. With its warm and friendly
staffs, excellent and great food, you’ll hardly feel that you are away from home.
MISSION
To render excellent services, exhibit remarkable traits which causes our guest to
continuously come back, provide safety and security to guests and their properties thus
VISION
continuously adapt new and relevant innovations for improvement and excellent services
possible.
Location Map
HOTEL
KIMIKARLAI
Peoples
Gym
Tuguegarao
City Science
High School
Layout and Design
THE LOBBY
Stairs
Men’s CR
Elevator
Front Desk
Receiving Area
Entrance
THE KITCHEN
Dining
Area for
Staff
THE RESTAURANT AND FUNCTION HALL
Second Floor
Organizational Structure
Ms. Michelle Turingan
General Manager
Carla
(Day Shift)
Karen Solancho
(Night Shift)
Front Desk Officers
Jerome
Dishwasher
Lines of Authority
1. General Manager
The human resource personnel who handles hiring and interviews for
applicants; and take actions for every employee’s problem.
3. Supervisor
Supervises the work done at the front of the house and at the back of the house.
Oversees the day-to-day operations of the guests’ rooms, its availability, and
occupancy rates.
4. Finance/Bookkeeper Head
Responsible for obtaining and using the money and credit for the support of the
hotel.
5. Purchasing Manager
6. Purchasing Agent/Marketer
7. Inventory Clerk
Makes inventory of stocks of the raw materials and the property of hotel.
8. Chambermaid
9. Cashier
Performs “Miss-en-Place”
* Food and Beverage Manager
Plans, organize, direct and control the delivery of service in all outlets,
guest rooms and banquets and sees to it that policies and standard are complied with.
* Executive Housekeepers
cleanliness of the guest rooms, corridors, and other public space except for the F & B
department.
* Housekeeping Department
* Room Attendant
* Houseman
Responsible for cleaning and maintenance of the public area, swimming pool, lobby
* Telephone Operator
Upon the arrival the desk clerk greets the guest. If the guest needs reservation the
desk clerk ask the name, address of the guest. Some other ways of reservation is through
telephone, so before the guest arrive at the hotel the front desk clerk should inform what
time, day and date the guest will arrive at the hotel.
If the desk clerk receives letters for the guest she will call the room boy to go
upstairs to give the letters and if the guest has message and the desk clerk receive it she
If the guest wants to eat in the restaurant but didn’t pay, it will be included to
his/her charges. The front desk must be aware of the reservation processes. The checkout
time is 12:00 and the clerk-in time 12:00/1:00 p.m. they have rack and logbook use
during reservation showing the name, party, the date of arrival and the length of stay.
They have reservation slip where the information should be written. The staff
Room Rates
• Birthdays
• Debuts
• Weddings
• Anniversaries
• Corporate Gatherings
• Seminars and other functions
Remedios Café Menu
BREAKFAST
Filipino Breakfast 90. 00
Choice of: TOCINO, TAPA, LONGGANISA
*Served with 1pc EGG (poached or sunny side-up)
SANDWICHES
Clubhouse 90. 00
Cheeseburger 55. 00
Hamburger 50. 00
Chicken 45. 00
Tuna 35. 00
Ham & Egg 45. 00
Sussy Wong 85. 00
SHORT ORDERS
Sotanghon Guisado 60. 00
Pancit Canton Guisado 70. 00
Lomi 50. 00
Pancit Bihon Guisado 50. 00
Pancit Guisado 45. 00
APPETIZERS & SIZZLERS
Pork Sisig 120. 00
Sizzling Chicken WHOLE 300. 00
HALF 150. 00
Sizzling Squid 120. 00
Sizzling Porkchop 120. 00
Calamares Fritos 110. 00
Tempura Shrimp 160. 00
PORK
Crispy Pata 300. 00
Lechon Kawali 150. 00
Pork Sinigang 130. 00
Fried Porkchop 120. 00
Sweet & Sour Pork 120. 00
Lumpiang Shanghai 120. 00
Pork Taosi 100. 00
BEEF
Beef Brocolli 150. 00
Chinese Beefsteak 140. 00
Beef Ampalaya 140. 00
Beef Tapa 120. 00
CHICKEN
Fried Chicken WHOLE 300. 00
HALF 150. 00
Fried Buttered Chicken WHOLE 300. 00
HALF 150. 00
Chicken with Lemon Sauce WHOLE 300. 00
HALF 150. 00
Chicken (Chinese Style) WHOLE 300. 00
HALF 150. 00
SEAFOODS
Mixed Seafood 300. 00
Sizzling Gambas 150. 00
Chinese Shrimp 150. 00
Sinagang na Hipon 150. 00
Sweet and Sour Fish 120. 00
Daing na Bangus 110. 00
Fish Taosi 120. 00
VEGETABLES
Chopseuy 110. 00
Mixed Vegetables 110. 00
Pinakbet 110. 00
SOUP
Hototay 110. 00
Cream of Mushrooms 110. 00
Chicken Asparagus 110. 00
Crab & Corm cream Soup 110. 00
Mido Craem Soup 110. 00
RICE
Plain Rice 15. 00
Garlic 20. 00
Java 25. 00
Shanghai Rice 20. 00
DESSERT
Ice Cream (per scoop) 35. 00
Lecheflan 35. 00
BEVERAGES
Coffee 25. 00
Iced Tea
Glass 30. 00
Bottomless 55. 00
C2 30. 00
San Miguel Lights 45. 00
Bottled Mineral Water 20. 00
Soft Drinks (Coke, Royal, Sprite) Canned 45. 00
JUICE
Four Seasons 50. 00
Mango 50. 00
Pineapple 50. 00
Orange 50. 00
Apple 50. 00
1. OPERATIONS SYSTEMS AND PROCEDURE
Department: RESTAURANT
First thing in the morning waiters, bus person, and counter persons should fix and put in
proper places all the plates, bowls, spoons and forks, saucers and condiments. Counter
person should check whether there are enough condiments and drinks for the day, list
down the lacking items, and give it to the purchasing agents. Chefs and cooks including
In taking order, waiter must first present the menu to the guest, wait for a while,
then ask if guest is ready to order, and then get the order, repeat the order before leaving
the table. He write it down to the order slip, give a copy to the cashier then pass another
copy to the counter person who is responsible of passing the order to the kitchen. After
the order had been done the waiter who took the order will be the one to serve the food to
the guest.
Employees enter to their work on regular hours; complete uniforms with ID are
checked regularly.
Front desk must be aware of the reservation processes. The check out time is
12:00 noon and the check-in time is 1:00p.m. In responding a telephone call requesting
for reservation, the front desk clerk should indicate the name of the hotel to the caller and
be friendly. In the reservation card, name, address, number of guest, arrival time and
name of the hotel, arrival date and time, date of departure, method of transportation,
name of the guest, address of the guest, guest’s room number, room rate, amount of
deposit required and the date on which the deposit was made, are the information they
They have rack slip and logbook used during reservations showing the name of
Check- in procedures
The front desk let the guest fill up the name and the surname, address and signature,
number of guest, sometimes the guest pays directly the accumulated rates of room. After
paying it and filling up forms, front desk give the guest the key of their respective rooms.
After the guest enters the room, front desk clerk writes in the logbook the name of guest,
what kind of room, room number, address, number of days of stay, and the rate of the
room. Front office clerk should list all the guest consumption in the hotel or in the
When the date of guest checks- out approaches, front desk clerk asks first the guest
if they leave the hotel on the day and time of check- out (12 noon) or the guest wants to
extend their stay for hours/days, before computing the guest checks. The room boy helps
the guest to carry their luggage on the front desk where to settle the check. The front desk
presents the bill to the guest and let them sign the slip properly to show that the bill listed
is correct. When the guest pays the bill then the assistant turns it over to the cashier for
immediate processing. When the guest is ready to leave the hotel, the front office clerk
thanks the guest for staying and enjoying in their hotel without complaints. They bid
goodbye graciously with the room boy who escorts the guest to the door and open the
door for them and escorts the guest to the parking area if necessary.
They provide comfort to every employee performing their jobs. Nowadays people are
very technology dependent. They produce and provide equipment for particular
functions. In every room there is a television and telephone, but there are additional
facilities in suite and deluxe room. These are refrigerator, and bath tub.
Safety boxes – these are the important things needed to ensure safety of the
guest baggages
Reception or information center – they have 24 hour service for reception and
Restaurant staffs are given their own task at the beginning of the day. Every staff
should work 12 hours a day. There are two shifts: morning shift from 8:00 am to 8:00 pm,
and night shift from 8:00 pm to 8:00 am. Rotations are done every after 15 days.
relationship. In my one hundred eighty hours of training there, I observed that the
employees have good communication skills, they communicate well with each other. The
staffs are enjoyable to work with, they treat each other as brothers and sisters, and they
share everything they know about their job. But the only negative thing that I observed is
All waste materials are put into a garbage bag and then bring it to certain area
outside the restaurant then at the end of the day a truck will pick it up and throw it to the
dumping site
SWOT ANALYSIS
Strenght
• Transportation services
intercoms
Weakness
Hotel kimikarlai is not fully air conditioned, the lobby are not fully air
conditioned, if there is a guest that’s the only time they will turn on the aircon.
Sometimes the guests are not satisfied with the cleanliness of the rooms especially on the
standard part.
Recommendation
that are knowledgeable enough in terms of their work because of growing demands they
have. Hotel kimikarlai is now reaching the peak of success; in that matter they are need
of more staff to handle growing customers or guests. On the other hand they are still
lacking of some amenities and facilities. They should also pose mission and vision at the
front office, the staff also should maintain personal hygiene especially on the front office.
And they should also talk to practicumers in a nice and proper way. In order to overcome
this security of things they should see to it that these recommendations must put into
action.
PRACTICUM EXPERIENCE
International School of Asia and the Pacific sends their students for the on-the-job
training. The trainings we had is an application for what we had learned in the school.
With my stay at the Hotel Kimikarlai and Remedios Café, I could say that it was a
challenging one. For the first month of our duty, I and my companions were assigned at
the kitchen as a kitchen helper, a food runner and as a dishwasher. The worked in the
kitchen is quite tiring but I enjoyed staying with it because the cook is a jolly type of
person.
For the second month of our duty, I was assigned at the restaurant. I experienced
to take guest order, serving the guest, delivering guest order to their rooms, table setting
guest rooms and comfort rooms, scrubbing walls, mopping the floor and bed making.
patient while doing my work there. With all this exposure I’ve been developed to be an
effective professional in the near future. I learned to love and be dedicated in my work.
And most of all I’ve been experience what is in the world of Hospitality Industry.
Conclusion
I therefore conclude that with the short time that I’ve spent at hotel kimikrlai,
I came to realize that becoming practicumer is not easy, you need to go with the music,
you don’t even know whom to trust first, but despite of these, I found out that being
My practicum there was not just a practicum alone but became a great experience
I ever had in my life. My ideas and knowledge are widened in necessary information
regarding bed making. I’ve learned how to communicate with the different kinds of guest,
I’ve learned the importance of time especially during rush hours, and it is also a big help
learned the two way process of learning, the give and take process. I won’t deny the fact
that my stay there was not perfect, somehow, sometimes I made mistakes but I learned
from those mistakes. I can also say that I’m not satisfied on my two months training there
because it is lack in exposure, they don’t know how to train their trainees well. I also
believe that the more exposure, the more we develop our skills.
My co-trainee’s at the dormitory type room..
Topaz room…
The restaurant……..