FAQs & Ts & Cs for Digicel Share a Smile Top up and Win Christmas Promotion

1.

What is the Digicel Christmas Share a Smile Christmas Top up and Win Promotion? The Digicel Christmas Share a Smile Top up and Win Promotion gives all prepaid and postpaid (GSM and 4G) customers a chance to win daily and weekly prizes throughout the promotional period.

2.

Who is the Digicel Christmas Share a Smile Top up and Win Promotion for? The Digicel Christmas Share a Smile Top up and Win Promotion is available to all Digicel customers. That is, postpaid and prepaid 4G and GSM account holders.

3.

What is the promotion Period? The Digicel Christmas Share a Smile Top up and Win promotion begins Friday November 16th at 12:00:00AM and ends Thursday December 27th at 11:59:59PM

4.

How does this promotion work? Prepaid customers (GSM/4G broadband) who top up with values of $108 or more and postpaid customers that make accumulated calls for 10 minutes will receive one (1) entry for the daily or weekly prizes. All customers who purchase any handset or 4G Broadband device throughout the promotional period will receive one (1) entry for the daily or weekly prizes. All 4G Broadband postpaid customers will receive one (1) entry into the weekly draw for paying their bills in full and on time. There will be 5,953 daily winners of $108 bonus credit throughout the promotional period

There will be weekly winners of $1,000,000 each week for 6 weeks. Each weekly winner will be entitled to an additional Five Hundred Thousand Jamaican Dollars (J$500,000) to be shared with anyone (maximum 5) selected by the winner.

Active prepaid and postpaid 4G customers are included in both the daily and weekly prizes. Qualified daily winners will be contacted by Customer Cares automated agent requiring the customer to choose from the various options with the correct Digicel tagline (Jamaicas Bigger Better Network or The Bigger Better Network)

Qualified weekly winners will be contacted by a live agent and will be required to provide Digicels tagline (Jamaicas Bigger Better Network or The Bigger Better Network).

2 x $100 top ups in 24hrs will not qualify for an entry

5. Which day will the draws be done?

Weekly Dates
Week 1 2 3 4 5 6 Qualifying Period Friday Nov 16th 2012 - Thursday Nov 22nd 2012 Friday Nov 23th 2012 - Thursday Nov 29th 2012 Friday Nov 30th 2012-Thursday Dec 6th 2012 Friday Dec 7th 2012-Thursday Dec 13 2012 Friday 14th Dec 2012 - Thursday Dec 20 2012 Friday 21st Dec 2012 Thursday Dec 27 2012
th th th

Draw Date Friday 23th Nov 2012 Friday Nov 30th 2012 Friday 7th Dec 2012 Friday 14th Dec 2012 Friday 21st Dec 2012 Friday 28th Dec 2012

No of Winners 1 1 1 2 2 3

6.

What is the weekly prize? Every Friday beginning November 23, 2012 through to Friday December 28, 2012, weekly winners will win One Million Jamaican dollars ($1,000,000) each week for six (6) weeks. Each weekly winner will be entitled to an additional Five

Hundred Thousand Jamaican dollars (J$500,000) to be shared with anyone (maximum 5) selected by the winner. In week 1 to 3 there will be 1 weekly winner per week. Weeks 4 and 5, there will be 2 winners each week and on week 6 there will be 3 winners. Customers must repeat the Digicel tagline correctly in order to win the weekly prize, Jamaicas Bigger Better Network or The Bigger Better Network

7.

What is the daily prize? There will be 5,953 daily winners of $108 bonus credit throughout the promotional period Bonus credit can be used to call Digicel numbers only. Qualified daily winners will be contacted by Customer Cares automated agent requiring the customer to choose from the various options with the correct Digicel tagline (Jamaicas Bigger Better Network or The Bigger Better Network) The daily winners will be contacted within24 -48 hours within the qualifying period.

8.

How does a prepaid customer qualify for the promotional draws? Prepaid customers (GSM/4G broadband) who top up with values of $108 or more and postpaid customers that make accumulated calls for 10 minutes will receive one (1) entry for the daily or weekly prizes. Prepaid customers will receive one entry for each voucher added valued at $108 or more. Prepaid customers will receive an SMS informing that they are eligible for the promotion. Variable top up entries should be $108 or greater. There are no accumulative top up entries. That is, values must be $108 or greater on each top up. No individual top-up values will be added to gain an entry.

9.

How can I check my bonus credit? To check the bonus balance customers can dial *120*7# send. Bonus credit can be used to call Digicel numbers only and expires 7 days after being received.

10.

How are 4G customers included in the Digicel Christmas Share a Smile Top up and win promotion? Both prepaid and postpaid 4G customers can qualify for the daily and the weekly prizes. Prepaid: a. Prepaid customers will be required to purchase top-up of $108 or greater (in one day) to qualify for a chance to win one of the prizes. b. Qualifying customers (prepaid) will receive a SMS informing that they are eligible for the promotion once the qualifying top-up is completed.

Postpaid: c. All customers that have paid their 4G bill on time and in full will receive one entry in the weekly draw. d. This list will be run at end of day each Thursday for them to be included in the weekly draw & will include all postpaid customers who are fully paid up.

N.B. 4G customers who do not have a MSISDN assigned to a service number will not be eligible for any of the draws. (Both daily and weekly draws). [The application is set up to take only MSISDNs and not service numbers]

11. Is a postpaid customer able to qualify with bonus credit?

No. Calls made from bonus credit do not apply to the promotion.

N.B.: Bonus credit includes airtime loyalty redemption bonus credit, online top up bonus credit, overseas diaspora double bubble bonus credit, double bubble bonus credit, Digicel Christmas Promotion 20122 bonus credit or any other form of free bonus credit which does not form a part of the customers main account balance.

12.

Will a customer who makes a single top up valued at $1,000 receive 10 entries into the draw? Yes. The customer will earn 1 entry for every $100 increment not including a $100 denomination

13.

Will prepaid customers who top up with two (2) $100 vouchers be eligible for the promotion? No. Prepaid customers who top-up with two (2) $100 vouchers on the same day will not receive an entry. In addition, top-ups done using Variable Vouchers that adds up to $108 within a day will not receive an entry.

14.

Will top-ups done using Credit U be eligible to enter the promotion? No. Credit U transfers are not eligible for this promotion

15. Do I have to top up to be able to enter?

No. All customers will receive an entry once they purchase any handsets or 4G devices throughout the promotional period.

16.

What are the methods of top ups that can be used as a prepaid customer to qualify for the Digicel Christmas Share a Smile Top up and Win promotion ?

GSM Top Ups can be done using either of the below. Flex-E Direct Flex Bank Flex Web Flex Tele Flex Street Flex Phone 2 Phone Digicel Top Up ) Online Top Up Flex Card (Plastic) 4G Top Ups can be done only by using either of the below. Flex-E Web Flex Street Flex Phone 2 Phone (airtime) Digicel Top Up Online Top Up Flex Card (Plastic)

NB. Credit U does not qualify as a recharge for prepaid customers.

17.

How does a postpaid customer qualify for the promotional draws? Postpaid customers will receive one entry into the draw for every ten (10) minutes of talk time accumulated. The following calls qualify each postpaid customer for the promotion.

 Calls made to VIP partner(s) Calls made to destinations included in their International Call plans Digicel to Digicel calls Digicel to Fixed Line Digicel to other Mobile providers Digicel to International numbers qualify for accumulated talk-time for postpaid subscribers. Calls using postpaid bundle minutes

18.

What calls will not qualify a postpaid customer for the promotion? The following calls will not qualify a postpaid customer for the promotion Calls while roaming Calls to Voicemail Emergency Numbers Digicel Customer Care Calls using Bonus Credit

19.

Are juveniles under 18 years old allowed to enter and win? Yes. They must be accompanied by a parent or legal guardian over 18 years when claiming their prize.

20.

Can customers enter the promotional draw more than once in a day? Yes. Prepaid customer will receive an entry each day as often as they top-up with a voucher valued at $108 or more. Postpaid customers will receive an entry for each ten (10) minutes of talk time accumulated daily.

21.

How will the customers know that they have been entered into the daily and weekly draw? Prepaid customers will receive a text message each time they receive an entry into the draw. Postpaid customers may contact Digicel Customer Care to find out how many entries they have in the applicable Daily Prize draw and applicable Weekly Prize draw.

22.

How long do customers who have won cash prizes have to collect them? Customers have up to two (2) weeks after being notified that they have won to collect their prizes.

23.

How will the winners be notified? Customers that are qualified for weekly prizes will be contacted by a live agent and will be required to provide Digicels tagline (Jamaicas Bigger Better Network or The Bigger Better Network). Customers that are qualified for daily prizes will be contacted by Customer Cares automated agent requiring the customer to choose from the various options with the correct Digicel tagline in order to win any of the various prizes (Jamaicas Bigger Better Network)

24.

Will a potential winner still get the prize if he/she missed the call from the Digicel representative? No. In order to win the customer is required to speak with the Digicel representative or successfully complete the automated call. If the call is unanswered then the attempt has failed. Failed attempts include calls where the phone rings without an answer, calls that go to voicemail, calls where the phone is busy or if the phone is turned off.

Two (2) attempts will be made to contact each customer that is chosen. If that attempt fails, then another potential winner is selected.

25.

I am a winner and do not want my picture or name to be published to the public; can I still claim my winnings? No. Digicel reserves the right to use the names and images of winners in the media. If a winner refuses, they forfeit the rights to claim the prizes.

26.

What is the Digicel tagline? For the purpose of this promotion, either of the following two responses will be deemed correct: Jamaicas Bigger Better Network OR The Bigger Better Network

27.

If I was contacted and won where do I collect the prize? Winners will be required to collect their prize at the Digicel Head of office.

28.

What do I need in order to claim the prize? Winners are required to take with them the following items A government issued photo ID (passport, drivers license or national voters card) The phone with the SIM card for the winning number that was used to enter.

Terms & Conditions for Digicel Christmas Share a Smile Top up and Win promotion

1. The Digicel Christmas Share a Smile Top up and Win promotion is available to Digicel Flex (Pre-paid) Customers, Digicel Select (Postpaid) Customers, Prepaid and Postpaid 4G Broadband Customers (Customers).

2. The Promotion is Authorized under Section 58(3) of the Betting, Gaming and Lotteries Act. 3. The Promotion will run from November 16th 2012 (12:00 a.m.) until December 27th 2012 (11:59:59 p.m.) (The Promotion Period) 4. The Daily Prizes will be awarded as follows: The first Five Thousand Nine Hundred Fifty Three (5,953) customers contacted each day; to respond correctly to a standard multiple choice question will each win $108 credit. 5. During the Promotion Period each weekly winner shall win one million dollars (J$1,000,000) in addition to Five Hundred Thousand dollars (J$500,000) to be disbursed by Digicel to individual(s) of the winners choice . The five hundred thousand (J$500,000) can be shared among a maximum of five (5) persons based on the winners request.

6. The Weekly prizes will be awarded as follow: Week Prizes Prize for Winner 1 2 3 4 5 6 Cash Cash Cash Cash Cash Cash J$1,000,000 J$1,000,000 J$1,000,000 J$1,000,000 J$1,000,000 J$1,000,000 Prize for Winner to Share J$500,000 J$500,000 J$500,000 J$500,000 J$500,000 J$500,000 1 1 1 2 2 3 J$1,500,000 J$1,500,000 J$1,500,000 J$3,000,000 J$3,000,000 J$4,500,000 # of Winners Value

a. Week (1 -3) b. Week (4 5) c. Week 6 -

One (1) winner each week Two (2) winners each week Three (3) winners for this week

7. All potential winners are selected at random from the Raffle Manager System. Potential winners will then be contacted by an automated system and advised how they are eligible to win a prize.

8. Customers selected in the daily draws must correctly respond to a standard multiple choice question, when contacted in order to be a winner. 9. Customers selected in the weekly draws and the Samsung P5100 Tablet draw must correctly state the Digicel tag line when contacted in order to be a winner (i.e. The Bigger, Better Network or Jamaicas Bigger Better Network). 10. If the customer does not want to participate in the promotion (for example, for religious reasons) or if contact cannot be made with the customer after three (3) consecutive attempts (going to voice mail, busy, unavailable or otherwise rings without an answer), or if the customer incorrectly responds to the multiple choice question or incorrectly states the tagline, another customer will be contacted. 11. All single purchase Top Ups of $108 or more through the following Digicel Top-Up methods: Flexcards, Flex-e, DirectFlex, BankFlex, WebFlex, TeleFlex, StreetFlex, Phone 2 Phone, Direct Top Up, Digicel Top Up and Digicel Online Top Up will qualify for an entry into this promotion. Diaspora Top Ups will also qualify for this promotion. 12. Postpaid 4G Broadband customers who have paid their bill in full and on time will receive an entry into the weekly draw. 13. Customers who purchase and activate a 4G Broadband Modem will receive one (1) entry into the Samsung P5100 Tablet draw 14. Only 4G Broadband customers who purchased and activated their device during the promotional period will qualify for entry into the Samsung P5100 Tablet draw 15. Prepaid customers will receive an entry for a single credit purchase to the value of $180; $100 top ups will not qualify, so accumulated purchases of two (2) one hundred dollar Top Ups within 24 hours will not qualify for entry. 16. Customers who purchase a prepaid or postpaid handset or 4G device from an authorized Dealer store will receive one (1) entry into the weekly draw. Customers will be required to have an active GSM account and to provide a Digicel mobile number to receive SMS notifications. 17. Credit U is not a recharge method and will not qualify for this promotion. 18. Postpaid GSM customers will receive one (1) entry for every ten (10) minutes of accumulated talk time within 24 hours. 19. Calls by Postpaid customers to their VIP partner(s) or destinations included in their International Call plans are eligible for accumulated talk time. 20. Digicel to Digicel calls, Digicel to fixed line, Digicel to other mobile providers and Digicel to International numbers qualify for accumulated talk-time for postpaid subscribers.

21. Calls to voicemail, customer care or zero rated short codes do not qualify for accumulated talk-time for subscribers. 22. All qualifying customers will be entered for the weekly prize for the week that they have made the required top up/talk time/bill payment/purchase as set out in the periods outlined in the table below. 23. All prepaid 4G and GSM customers and customers purchasing handsets or 4G devices who qualify for entry into this promotion will receive an SMS informing them that they are eligible for the promotion. 24. Qualifying postpaid customers will not receive an SMS notification; they may call our Customer Care department to verify qualifying entries. Qualifying postpaid 4G customers will receive an email notification informing them about their entry into the promotion. 25. Each day beginning November 16th to December 27th 2012, 5,953 daily qualifying entries will be randomly drawn and all selected customers will be contacted by an automated system and prompted to respond to a standard multiple choice question, to qualify as a winner of $108 credit. 26. Free $108 credit will be applied to winners accounts within forty eight (48) hours of the winner being notified. 27. During the Promotion Period, a weekly draw will be conducted each week beginning Friday November 23rd 2012 until Friday December 27th 2012. 28. The qualifying periods and draw dates for the weekly prizes are as follows:
Week 1 2 3 4 5 6 Qualifying Period Friday 16th Nov 2012 - Thursday 22th Nov 2012 Friday 23th Nov 2012 - Thursday 29th Nov 2012 Friday 30th Nov 2012 - Thursday 6th Dec 2012 Friday 7th Dec 2012 - Thursday 13th Dec 2012 Friday 14th Dec 2012 - Thursday 20th Dec 2012 Friday 21st Dec 2012 Thursday 27th Dec 2012 Draw Date Friday 23th Nov 2012 Friday 30th Nov 2012 Friday 7th Dec 2012 Friday 14th Dec 2012 Friday 21st Dec 2012 Friday 28th Dec 2012

29. Winners must elect the person(s) to receive a share of/the $500,000 prize money and indicate where necessary how such prize money should be should be distributed, within forty eight (48) hours of being notified that he/she has qualified as a winner. The winner will be contacted by Digicel for this information. 30. Winners have fourteen (14) days after notification within which to collect their prizes. 31. Weekly prizes are to be collected from Digicel, RKA Building, 10-16 Grenada Way, Kingston 5.

32. Winners of the prizes (including persons nominated by winners to receive prize money) must bring in valid photographic government ID (either a passport, drivers license or National ID) and they must also bring the Digicel SIM card on which they received the winning notification call. 33. In the event that a disabled customer is selected, that customer will be allowed to have a representative collect the prize on their behalf, providing that there is written consent, which must be endorsed by a Justice of the Peace. A valid photographic government ID of both the winner and the representative will be required to claim the prize. 34. Minors are eligible for this Promotion but must be accompanied by a parent or guardian when coming to redeem their prize. 35. Digicel employees, dealer principals or employees of any of our affiliated companies, advertising, promotion and public relations agencies, dealers, distributors, or anyone else connected with this promotion and their immediate family members and household members are not eligible for entry. For these purposes immediate family members are spouses, parents, siblings and children. 36. Winners will be required to participate in any planned publicity in connection with this Promotion. By entering the Promotion, the prize winner consents to the use of their name, likeness, image, photograph for any and all programming and/or publicity promotion or advertising purposes, commercial or otherwise, in all media and formats used by us or our agencies, without further compensation, throughout the entire world in perpetuity. If a winner refuses to do so, they forfeit their right to claim the prize. 37. Digicel, with consultation and prior approval from the BGLC, reserves the right to at any time vary the terms of the Competition, to amend its Terms and Conditions, or to withdraw the Competition. In any of these events, notice will be given via media advertisements or messages to subscribers and will be effective immediately or as of the date referred to in such notifications. Digicel, with consultation and prior approval from the BGLC, reserves the right to terminate, cancel, suspend and/or modify the Competition if any fraud, virus or other technical problem corrupts the administration, security, safety or proper play of the Competition. In such event, Digicel hereby specifically reserve the right (but not the obligation) to award some other prize hereunder (as determined by Digicel, with consultation and prior approval from the BGLC) by means of a random drawing from among the eligible entries received up until the time of the impairment.