M.B.A.

DEGREE EXAMINATION, NOVEMBER/DECEMBER 2010 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) Time : Three hours Maximum : 100 Marks Answer ALL questions PART A (10 2 = 20 Marks) 1. What is an operations system? 2. What are the five basic elements of operational excellence? 3. What do you mean by regression and correlation analysis? 4. Write down the functions of master production schedule. 5. What are the attributes to characterize a project organization? 6. Why is break even analysis done in facility location? 7. Define the term 'Backordering'. 8. What are the steps involved in value analysis? 9. Write about cyclegraph and chronocyclegraph. 10. What are the factors that influence product design? PART B (5 16 = 80 Marks) 11. (a) (i) What are the various functions of operations? How are they linked to other parts of an organization? (Marks 10) (ii) Discuss the design issues under which the operations system function. (Marks 6) Or (b) (i) Compare and discuss the cost and flexibility tradeoff in operations strategy. (Marks 6) (ii) What are the steps involved in strategic-formulation process? How does the manufacturing technology provide unique advantages to organization in providing products and services to customers? (Marks 10) 12. (a) (i) Write about the aggregate planning methods, advantages and their limitations. (Marks 8) (ii) What are the factors influencing effective capacity and what are all the factors favoring overcapacity and under capacity? Discuss. (Marks 8) Or (b) (i) Alpha company has the following sales pattern compute the sales forecast for the year 10. (Marks 10) Year : 1 2 3 4 5 6 7 8 9 Sales (in lakhs) ; 6 8 11 23 29 34 40 45 56 (ii) Explain the demand patterns in forecasting. (Marks 6) 13. (a) (i) A component is to be processed on two machines lathe and milling machine. The sequence of operation is first turning and then milling. Machine Times : Turning : 12 min Milling : 20 min (1) Estimate the number of machines required to machine 2500 components per week if available machine hours per week are 48 (2) What are the steps that you propose to reduce number of machines? (Marks 10)

(ii) Explain the production aspects of product design. (Marks 6) Or (b) (i) Give reasons for excess work content and techniques to reduce it with examples. (Marks 8) (ii) What is rating? What are the factors affecting performance rating of a worker and explain various methods of performance rating. (Marks 8) 14. (a) (i) Distinguish between P and Q systems of inventory and what are the cases that exist in each of the systems. (Marks 8) (ii) Write about seven wastes in production and what are the basic elements and benefits of JIT. (Marks 8) Or (b) (i) What are the methods used for accounting the issues of stores and what are the main reasons for accumulation of obsolete, surplus and scrap items how it can be avoided. (Marks 8) (ii) What are the levels of management and MIS and what are the various output reports and limitations of MIS. (Marks 8) 15. (a) (i) Compare PERT and CPM and give some project management software. (Marks 6) (ii) Explain the material flow system and patterns in facility layout and give their characteristics. (Marks 10) Or (b) (i) There are five existing facilities which are to be served by a single new facility. The details of the existing facilities are : Existing facility (i) : 1 2 3 4 5 Coordinates (a b) 5,10 20,5 15,20 30,25 25,5 Number of trips of Loads/Year (W) 100 300 200 300 100 Find the optimum location of the new facility based on gravity location concept. (Marks 6) (ii) What role does the globalization play in the facilities location problem and give the application areas and inputs of line of balance. (Marks 10)

M.B.A. DEGREE EXAMINATION, JUNE 2010 Second Semester BA 9221 OPERATIONS MANAGEMENT (Regulation 2009) (Use of normal probabilities permitted) Maximum : 100 Marks Answer ALL Questions PART A (10 2 = 20 Marks) 1. What do you mean control decisions? 2. Define the term Production sharing. 3. What do you understand by Delphi technique? 4. What is capacity requirement planning? 5. What do you mean by simultaneous engineering? 6. What is SIMO chart? 7. What do you understand by materials management manual? 8. Define the term Re-order point. 9. Mention the objectives of facility layouts. 10. What are the tasks that project team must perform before the project begins? PART B (5 16 = 80 Marks) 11. (a) Explain in detail the various elements of operation strategy. Or (b) Define Productions system. Explain how the concept of production system helps in understanding of production and operations management. 12. (a) The past data about the load on a stamping centre are as follows : Month Load, Machine hours May 2009 584 June 2009 610 July 2009 655 August 2009 747 September 2009 862 October 2009 913 November 2009 963 (i) Find an exponential smoothing forecast for the month of December 2009. Take ( =0.33). (ii) Compare your answer with a five month moving average forecast. Or (b) (i) Explain the activities involved in long range capacity planning decision. (8) (ii) Discuss the information flow for planning and control with MRP. (8) 13. (a) (i) Name and describe the steps in developing a new products. What are the key differences between a prototype and a production design? (10) (ii) Describe the relationship between process design and product design. (6) Or 132 132 132 J6508 3 (b) (i) Explain the steps in determining Labour standards for time studies. (10) (ii) The Tircon Company pays its workers on a 60% gain sharing plan, with bonus pay beginning at 80% of standard. The standard is Time : Three hours

400 units per 40-hour week. Ramesh whose base pay is Rs. 200 per hour, produced 430 units last week. Determine (1) Rameshs gross pay for the week, (2) Unit labour cost at 60% of the standard and (3) Rameshs rate of work last week. (6) 14. (a) (i) Explain the activities and the functions of materials and management. (8) (ii) Discuss briefly vendor rating and value analysis. (8) Or (b) (i) Describe the principles of stores layout and various records used in stores. (8) (ii) The average demand rate for a particular raw material for a company is estimated to be 1000 items per month. The distribution of demand rate is found to be normally distributed with a standard deviation of 200. The average lead time for the procurement of raw material has been observed in the past to be approximately 3 months and the normally approximated lead times have a standard deviation of 1 month. If the service level is to be 95% determine the required level of safety stock in situation where in both demand rate and lead time varies. (8) 15. (a) (i) What are the three principles of crashing projects? Discuss. (6) (ii) Horizontal bar charts and other charting techniques offers operation managers macro-control of projects, whereas CPM and PERT offers micro-control. Explain. (10) Or (b) (i) Describe how managers may simultaneously consider both quantitative and qualitative factors in facility location analysis. (10) (ii) Explain why we balance production lines. Mention the steps in line balancing. (6)