Recruitment And Selection In Bank Alfalah

TABLE OF CONTENTS
Acknowledgement .................................................................................................................................................. 3 Letter Of Transmittal .............................................................................................................................................. 4 BRIEF HISTORY OF BANK ALFALAH LIMITED ........................................................................................... 5 VISION................................................................................................................................................................... 5 MISSION ................................................................................................................................................................ 6 MANAGEMENT ................................................................................................................................................... 6 Chief Executive Officer ..................................................................................................................................... 6 ORGANIZATIONAL STRUCTURE IN BANK ALFALAH LIMITED .............................................................. 7 DEPARTMENTS IN BANK ALFALAH LIMITED ............................................................................................. 8 HUMAN RESOURCE MANAGEMENT .............................................................................................................. 8 HRs Definition at Bank Alfalah: ....................................................................................................................... 9 HRM DEPARTMENT & BANK ALFALAH:- ................................................................................................. 9 Human Resource Department-Hierarchy.............................................................................................................. 10 RESPONSBILITIES OF HR OFFICER ........................................................................................................... 10 HRM Management Responding To Changing Environment ............................................................................ 10 RECRUITMENT .................................................................................................................................................. 10 Sources Of Job Recruitments: .......................................................................................................................... 10 Recruitment Process In Bank Al Falah Limited:- ............................................................................................. 10 TYPES OF RECRUITMENT:- ............................................................................................................................ 11 1. Internal:......................................................................................................................................................... 11 2. External: ....................................................................................................................................................... 11 INTERNAL RECRUITMENT IN BANK ALFALAH:-...................................................................................... 12 EXTERNAL RECRUITMENT IN BANK ALFALAH:- .................................................................................... 12 DIRECT INDUCTION OF FRESH CANDIDATES ........................................................................................... 13 EXPERIENCED PROFESSIONALS ............................................................................................................... 13 Executive Recruitments: ................................................................................................................................... 14 Recruitment of MTOs (Management Training Officers): ............................................................................... 14

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Recruitment of Internees: ................................................................................................................................. 14 Human Resource Assessment:- ............................................................................................................................ 14 Selection Process In Bank Al Falah Limited:-...................................................................................................... 14 CONCLUSION .................................................................................................................................................... 15 Efforts:-.....................................................................................................................Error! Bookmark not defined. Interview: ..............................................................................................................Error! Bookmark not defined. Questionnaires: ................................................................................................................................................. 16

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ACKNOWLEDGEMENT

Dear Reader, First of all, we are thankful to Almighty ALLAH for giving us courage and power to learn and to apply our knowledge and efforts for the benefits of mankind. We would like to say thanks to our teacher Miss. -------------for her invaluable support, encouragement, supervision and useful suggestion throughout the course (Human Resource Management). Her moral support and continue guidance enable us to complete our work successfully. We had the opportunity of learning how organization operates its recruitment and selection process. This report is about the Recruitment And Selection in Bank Alfalah Limited, this will definitely helped us in enhancing our knowledge about the recruitment and selection process.

Sincerely,

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LETTER OF TRANSMITTAL

30th December, 2012 Miss. Shazen Instructor: Human Resource Management

Dear Miss. Shazia Hamid, Here is the report on RECRUITMENT AND SELECTION submitted, which we are required to submit as per our course requirement. All praises and thanks are for Almighty ALLAH Who is the source of all knowledge and wisdom endowed to mankind and to the humanity as a whole. I would particularly like to thank Miss. Shazeen for many insights she provided us throughout this report. Discussions with her have also proven most helpful. This report is based and presented on RECRUITMENT AND SELECTION (BANK ALFALAH) for which we took interview from this bank which is mentioned in the efforts below.

Sincerely,

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BRIEF HISTORY OF BANK ALFALAH LIMITED

Bank Alfalah Limited was incorporated in June 21st, 1997 as a public limited company under the Companies Ordinance 1984. Its banking operations commenced from November 1st 1997. The bank is engaged in commercial banking and related services as defined in the Banking companies ordinance 1962. The Bank is currently operating through 45 branches in 21 cities, with the registered office at B.A.Building, I.I. Chundrigar, Karachi. Since, its inception as the new identity of H.C.E.B after the privatization in 1997, the management of the bank has implemented strategies and policies to carve a distinct position for the bank in the market place. Strengthened with the banking of the Abu Dhabi Group and driven by the strategic goals set out by its board of management, the Bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates their commitment to a culture of innovation and seeks out synergies with clients and service providers to ensure uninterrupted services to its customers. The bank perceived the requirements of customers and matches them with quality products and service solutions. During the past five years, bank has emerged as one of the foremost financial institution in the region endeavoring to meet the needs of tomorrow as well as today. To continually upgrade the quality of service to the customers, training of team members in all the integral aspects of banking, customer service and IT was specially focused. The portfolio concentrates on all aspects of conventional banking as well as the financial needs of corporate sector. Dynamic and high value product includes Car Financing, Home Financing, Rupee Travelers Cheques, Credit Cards, Debit Cards, On line Banking, ATM and consumer Durables. In addition to this, Islamic Banking Division is a recent initiative, which operates as separate branch. It offers Shariah Compliant products through a network of five branches, which will increase to 50 by the year 2007. The bank is committed to combine all its energies and resources to bring high value, security and satisfaction to its customers, employees and shareholder. The Bank has invested in revolutionary technology to have an extensive range of products and services. This facilitates commitment to a culture of innovation and seeks out synergies with client and service providers to ensure uninterrupted services to its customers.

VISION
To be the premier organizations operating locally and internationally that provided the complete range of financial services to all segments under one roof

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MISSION
To develop and deliver the most innovative products, manage customers experience, deliver quality service that contributes to brand strength, establishes a competitive advantage and enhances profitability, thus providing value to the stakeholders of the bank.

MANAGEMENT

CHIEF EXECUTIVE OFFICER

Executive Incharge Strategic Planning & Global Marketing Executive Incharge Human Resources Division Executive Incharge Credit Division Executive Incharge Establishment &Administratration Executive Incharge Business Development Division S.A.M./ Car Finance/ Leasing Executive Incharge Audit & Inspection Division Executive Incharge Corporate Banking, SME Financing & Home Loans Executive Incharge New Products & Service Quality Division Executive Incharge International &Treasury Division Executive Incharge IT Division Executive Incharge System & Operation Division. Executive Incharge Credit Monitoring Division Executive Incharge Legal Affairs Division. Executive Incharge Finance Division Executive Incharge Islamic Banking Division Executive Incharge Cards Division

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ORGANIZATIONAL STRUCTURE IN BANK ALFALAH LIMITED

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DEPARTMENTS IN BANK ALFALAH LIMITED

Bank Alfalah Limited has the following departments: v Account Opening Department v Human Resource Department v Trade Finance v Credits v Accounts Department v Administration / Personnel v Special Asset Management (SAM) v MIS Department v Marketing v Cash & Deposits v Foreign Currency Accounts

HUMAN RESOURCE MANAGEMENT

The policies and practices involved in carrying out the People or Human Resource aspects of a management position, including recruiting, screening, training, rewarding, and appraising The concepts and techniques need to carry out the people or personal aspects of management job are:

Conducting job analyses (determining the nature of each employees job) Planning labor needs and recruiting job candidates Selecting job candidates Orienting and training new employees Managing wages and salaries (compensating employees) Providing incentives and benefits Appraising performance
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Communicating (interviewing, counseling, disciplining) Training and developing managers Building employee commitment

HRS DEFINITION AT B ANK ALFALAH: We Are Struggling For People.

HRM DEPARTMENT & BANK ALFALAH:Like other organizations HRM department acts as the mind of the organization. Without the HRM department Bank Alfalah cannot imagine being able to function. At Bank Alfalah, HRM has great significance, everybody depends on this department for the entire organization to work and succeed in its mission.

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HUMAN RESOURCE DEPARTMENT-HIERARCHY

RESPONSBILITIES OF HR OFFICER
Following are the responsibilities of HR Officer in Bank Alfalah:

Recruitment And Selection Policy Making Retention Program Improve Working Relation Of Employees

HRM MANAGEMENT RESPONDING TO CHANGING ENVIRONMENT

Bank Alfalahs HRM Management is responding to changing environment by

Follow Customers Needs Adopt Continuous Changes Decentralized Organization

RECRUITMENT
The development of a pool of applicants for jobs in the organization

SOURCES OF JOB RECRUITMENTS :

Following are the some sources of Job Recruitment in Bank Alfalah:

By Universities By Website By Coaching By Newspapers

RECRUITMENT PROCESS IN BANK AL FALAH LIMITED :Following are the recruitment processes in Bank Alfalah: 1.) Assess need (strategic planning and tactical planning) 2.) Create a pool of candidates: 3.) Screen out candidates:

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4.) Make selection 5.) Evaluate recruitment process:

1.) ASSESS NEED (STRATEGIC PLANNING AND TACTICAL PLANNING):There is no fixed quota of number of employees to be recruited, it depends on need and the strategic (organizational) and tactical (branch level) requirements. 2.) CREATE A POOL OF CANDIDATES: The prospect candidates are attracted through advertisement in the newspapers, on the website online and also the walk in. 3.) SCREEN OUT CANDIDATES: Through interviews and tests they screen out the less attractive candidates. 4.) MAKE SELECTION: After further interviews and other processes the final candidate is selected. Questions in an interview are made by doing proper job analysis of the job. That includes identifying the job duties and requirements. 5.) EVALUATE RECRUITMENT PROCESS: Evaluate effectiveness of recruitment by comparing the results to expected results.

TYPES OF RECRUITMENT:There are two types of recruitment in Bank Alfalah: 1. 2. Internal External

1. INTERNAL:

Includes recruiting of already existing employees for new jobs within the organization
2. EXTERNAL:

Includes bringing new blood in an organization. Recruiting people who are new

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INTERNAL RECRUITMENT IN BANK ALFALAH:Bank Alfalah normally Less emphasis on Internal Recruitment Existing employees can respond to new job offers as externals Performance appraisals

EXTERNAL RECRUITMENT IN BANK ALFALAH:In Bank Alfalah external recruitment is on Need basis No yearly or monthly recruitments Every branch has its own HR department Head office sanctions recruitment for new employees Adds in leading newspapers (Dawn, Jang) College Recruitment (under planning) Online application forms Short listing Interviews Decisions made through head office No help from recruiting agencies

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DIRECT INDUCTION OF FRESH CANDIDATES

Through direct induction of fresh candidates, Bank Alfalah is able to employ fresh postgraduate candidates for its organization and the process is as follows:

EXPERIENCED PROFESSIONALS
Based on requirements of experienced staff, Bank Alfalah also recruits talent from the marketplace. Bank Alfalah offers competitive salary / benefits to worthy professionals at all levels who wish to join hands with Bank Alfalah. The procedure for selecting such professionals is as follows:

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EXECUTIVE RECRUITMENTS:
In Bank Alfalah, Executive recruitments are done by CEO.

R ECRUITMENT OF MTOS (MANAGEMENT TRAINING OFFICERS):

In Bank Alfalah, recruitment of MTOs is done on Yearly Basis

RECRUITMENT OF INTERNEES:
In Bank Alfalah, recruitment of Internees is on > Walk-ins > Letter of recommendation from college

HUMAN RESOURCE ASSESSMENT:Bank Alfalah Ltd. has worked hard to build its human resource team and ensure that the quality of newly inducted staff is not comprised with growth. For recruitment and selection banks policy is to hire suitable candidates. By suitable candidates bank refers to candidates having proper educational qualification, experience and background. Bank Alfalah not only is one of the fastest growing bank in Pakistan, that provides its customers with a number of financial services, but is also a great employer of human resources, that provides its employees with a conducive environment that not only is challenging but also helps them in applying and gaining knowledge.

SELECTION PROCESS IN BANK AL FALAH LIMITED:The Bank Al Falah Limited operates an extremely thorough and efficient selection process to ensure that only the very best candidates are presented to our clients. The process is detailed below and yields candidates with the right fit, so that our clients can suitably execute their strategy in accordance with project timelines.

1) Resumes are obtained from a variety of sources that include our own extensive database, internet job boards, job fairs, employee referrals and direct recruitment. 2) Potential applicants are screened via telephone, in order to confirm their relevant skills, experience and availability.
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3) Applicants are interviewed in-person at one of our offices and are required to sign off on their understanding and agreement to client confidentiality, criminal background checks (if considered to be a bona fide occupational requirement), health & safety, ethics, sexual harassment and human rights policies, as a condition of their employment contract with The Bank Al Falah Limited. 4) Applicants are given relevant skill-verification tests, to validate the degree of their technical aptitude, i.e. MS Office, clerical reading, writing, sorting - ability to follow instructions. 5) References are checked to verify work experience and work performance. 6) Criminal background checks and Government security clearances are performed, where job specifications deem them to be bona fide occupational requirements. 7) We present the contract offer to the candidate for work on a client engagement, who subsequently signs off on their acceptance of the contract terms & conditions. The Employee selection Process takes place in following order in Bank Al Falah Limited. 1. 2. 3. 4. 5. 6. 7. 8. Preliminary Interview or Screening Application Form Employment Tests Comprehensive Interviews Technical Interviews Background Checks And Enquiries Medical Examination Final Selection Decision

CONCLUSION
HRM managers at Bank Alfalah are performing a great job as far it is concerned, motivating them and looking after them. Along with the other managers and employees HRM managers are also doing a great job in achieving company goals and objectives. There is a very calm and friendly atmosphere at Bank Alfalah because of the HRM department and their policies for keeping their employees happy, productive and efficient.

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QUESTIONNAIRES:
1. Tell us how many selection methods are used in recruitment and selection process? 2. Describe recruitment and selection process? 3. What is your selection process like? How long does it take? 4. What kind of questions do you expect the candidate not to ask at the interview? 5. What are the top five qualities you look for in a candidate? 6. What qualities do you look for in an employee while selection of an employee? 7. How are the training needs identified? How is the training carried out for theemployees? How frequently do you give training to the employees? 8. What kind of retention policies do you have in place? 9. What are the avenues of growth in your company? 10. What differentiates your Group from others in the market? Could you tell us what is the hierarchy levels in the management? 11. What are the performance measures you have adopted for the employees? 12. How do you feel when many trained and talented people quit the jobs and join other companies without contributing much to the company? 13. As the head of HR in this Company, what are your main challenges? 14. Young people today do have high expectations, how do you manage that? 15. Are there any special HR practices which motivate them to continue working here? 16. What do you think (as a HR) are the most essential attributes that are required by management graduates to make it big in the corporate world? 17. What kind of questions do you expect the candidate not to ask at the interview? 18. What are the top five qualities you look for in a candidate? 19. What qualities do you look for in an employee while selection of an employee? 20. What do you think (as a HR) are the most essential attributes that are required by management graduates to make it big in the corporate world? 21. Which of the following selection procedures and methods followed by your organization? 22. What is the %age or weightage do you give to selection factors? 23. What are the constraints do you face during recruitment? 24. What is the approximate time taken for the each factor? 25. What are the constraints do you face during selecting the candidates?

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26. According to you what may be the reasons for not getting good response to your recruitment method? 27. According to you what may be the reasons for not joining after selection of candidates?

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