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Trends in the Israeli

Infrastructure Market 2009


Your Text here Your Text here

Pini Cohen
EVP & Senior Analyst
Architecture & Infrastructure Strategies
pinicohenstki.blogspot.com
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Agenda
• General
1 – SOI service oriented infrastructure
2 – Cloud Computing
3 – Open Source and other general issues
4 – Major Trends
5 – General recommendations
• Technology domains
6 – Development
7 – Enterprise System Management
8 – Servers
9 – Desktop
10 – Storage
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Scenario: Adapting in Healthy Ways, Rather General
Than Fixating
Adaptive organizations have a core foundation of values
and principles that keep them from chasing their tails
every time tactical winds blow

Cost

Risk and
Transformation

Speed Quality

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Agility attributes General

Agility Attributes of the Adaptive


• Economic agility
Organization
• Technology agility
– Infrastructure
Technology
– Architecture Agility Human
Resource
– Application portfolio Agility
• Human resource agility Economic
Agility
• Operational agility Adaptive
• Process agility IT Operational
Organ- Agility
• Strategic agility ization
• Organizational, innovational, and Strategic
learning agility Agility

Process
Organization
Innovative Agility
Learning
Agility

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What’s the Problem With General
Infrastructure?
• Too much stuff
• Handoffs don’t work
• Costs too much • Too much theory or too little
• Too slow practice
• Nothing works together

Application Infrastructure Integration Deployment Operations


Development Planning Testing Installation

The infrastructure as we now it today is very rigid and this


causes very poor utilization (40% or less)
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Example of Service Definition General

• Name: Identity infrastructure service • Examples


• Owner: Bob Smith, architect – MSFT Active Directory (NOS file and print)
• Description – MSFT Passport online service
– Providing user identity information (attributes), • Principles
including authentication credentials and related – Simple authentication is usually enough
SSO services; also offers Web URL permissions – Replication to scale (mostly read-only)
• Use case • Component and service manifest
– Direct use by application (LDAP) – API: LDAP, Web server exits, proprietary
– Indirect use via Web server (with attribute – Presentation: NA
passing in headers)
– Application server: NA (see Web SSO)
– Direct use by application (security APIs)
– Integration: Metadirectory utilities
• Service-level matches – Database: iPlanet Directory Server
– + Scalability (over 500 users, etc.) – Server HW/OS: Sun Solaris on SPARC …
– + Scale incrementally using replicas – Storage: EMC SAN
– – Direct application support – Network: NA
• Pricing – Security: Netegrity SiteMinder Web SSO
– “Included” in e-business costs – Management: Delegated admin, …
• Maturity
– Installed since 2001 with all customer names
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– Used by X, Y, Z apps now 6
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What Are the Benefits of a Ensemble General
Infrastructure?
• Technology reuse Ensemble
– Pattern blueprints: Architecture, technology,
product, configuration
– Technical services: Process
Actual implementations
• IT Process reuse
– Pattern matching
Technology People
– Service support
P2
– Predictive costing P7 P
1
P8 P1
P3
P3
– Experience gained: Good and bad practices P5 P4
P6
P7
P8
• People reuse
– Fewer technology skills specific to the pattern T2
J1
J3
T1
J1
J2
T7 T2
– More common roles focused in fewer service T1
T3 T4
T8 J6
J4 J7 T3
J4
J2 J6
areas T6 T5 J8 J5

Today : Too many technologies, too many


processes, not enough people
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Infrastructure Services General

• Infrastructure services are very appealing


• However in many cases this involves:
– Saying “no”

– Buying “more expensive equipment” than needed

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Infrastructure Services are the building blocks General
of Ensembles
Ensemble is a combination of specific Infrastructure Services that enable execution of
specific Mashup for specific Business Process
T6 T2
T1
T3 T8
T7
T5
T4

Gateway
T7 T8 T2
T6 T7 T8
T1 T3 T1 T5
T4 T2 T3 T4
T5 T6
Applications Infrastructure
Services Services

Puzzle Builder

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General -
What is Cloud Computing? Cloud

1. data and services reside in massively scalable data


centers
2. accessed from any connected devices over the
internet.

Web 2.0-
enabled PCs, Businesses,
4+ billion phones by 2010
TVs, etc. from startups
to enterprises 10
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General -
Cloud Computing Modularity Cloud

Desktop as a service

Software as a service
(standard applications)
Platform as a service
(custom applications)
Infrastructure as a service
(compute, storage, network)
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General -
Requirements for Cloud Services Cloud

• Multitenant. A cloud service must support multiple, organizationally distant


customers.
• Elasticity. Tenants should be able to negotiate and receive resources/QoS on-
demand.
• Resource Sharing. Ideally, spare cloud resources should be transparently applied
when a tenant’s negotiated QoS is insufficient, e.g., due to spikes.
• Horizontal scaling. It should be possible to add cloud capacity in small increments;
this should be transparent to the tenants of the service.
• Metering. A cloud service must support accounting that reasonably ascribes
operational and capital expenditures to each of the tenants of the service.
• Security. A cloud service should be secure in that tenants are not made vulnerable
because of loopholes in the cloud.
• Availability. A cloud service should be highly available.
• Operability. A cloud service should be easy to operate, with few operators.
Operating costs should scale linearly or better with the capacity of the service.
http://209.85.129.132/search?q=cache:IRrnbGDGMLsJ:www.cse.iitb.ac.in/co
mad/2008/uploads/K_Raghu_CloudComputing.ppt+Multitenancy+Elasticity+fil
etype:ppt&hl=iw&ct=clnk&cd=2&gl=il&client=firefox-a
http://www.cse.iitb.ac.in/comad/2008/uploads/K_Raghu_CloudComputing.ppt

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General -
Amazon EC2 Cloud

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Source: http://aws.amazon.com/ec2/#pricing 13
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General -
Mosso - Cloud Files Cloud

1 TB = 4K$~ per
year

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General -
Amazon SimpleDB Cloud

• web service providing the core database


functions of data indexing and querying

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Amazon Simple Queue Service General -
Cloud
(Amazon SQS)
• Offers a reliable, highly scalable, hosted queue for storing
messages as they travel between computers
• Pay only for what you use. There is no minimum fee. Estimate
your monthly bill using AWS Simple Monthly Calculator.
• $0.01 per 10,000 Amazon SQS Requests ($0.000001 per
Request)
• Amazon SQS requests are CreateQueue, ListQueues,
DeleteQueue, SendMessage, ReceiveMessage,
DeleteMessage, SetQueueAttributes and GetQueueAttributes
• Data Transfer
• * $0.100 per GB – all data transfer in
• * $0.170 per GB – first 10 TB / month data transfer out
• http://aws.amazon.com/sqs/#pricing 16
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General -
So many new alternatives-players! Cloud

Availability
Operability

Structured

SQL/ACID
Global low

Consisten
cy model
Updates
latency

access
Elastic
Sherpa
Y! UDB
MySQL

Oracle
HDFS
BigTable

Dynamo
Cassandra

http://www.cse.iitb.ac.in/comad/2008/uploads/K_Ragh 17
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General -
Microsoft Online Services - BPOS Cloud

Enterprise class software delivered via subscription


services hosted by Microsoft and sold with partners

https://partner.microsoft.com/download/sverige/40097312
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General -
Standard and Dedicated Versions (BPOS) Cloud

• Multiple customers, one architecture • Single customer per architecture


• Customer needs rapid deployment • Businesses greater than 5,000 seats
• No seat limit • Optimize for 20,000+
• Cost efficiency a key focus • Customer needs most server features

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https://partner.microsoft.com/download/sverige/40097312 19
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General -
Data Center Locations Cloud

Netherlands China
Illinois
Ireland
Japan
Washington
Virginia India
Singapore
California

Texas Puerto Rico

Microsoft is planning
to have 1M servers by Current Online locations
the end of 2009 Proposed future Online locations
Other Microsoft locations

https://partner.microsoft.com/download/sverige/4 20
Pini Cohen’s work Copyright 2009©STKI 0097312 STKI modifications
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Retail Pricing General -
Cloud

Exchange Online Standard


$10.00 Business Productivity
Online Suite
Office SharePoint
Online Standard Includes:
$7.25 38% Exchange Standard
off SharePoint Standard
Office Communications Online Office Communications
(IM and Presence)—Not in V1 Live Meeting Standard
$2.50
$15.00
Office Live Meeting Standard
$4.50

Exchange Online
Deskless Worker1 $2.00 Deskless Worker Suite

SharePoint Online $3.00


Deskless Worker1 $2.00

1 Available in H1/2009
https://partner.microsoft.com/download/sverige/40097312 21
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General -
Microsoft Cloud Services Cloud

Azure Services Platform ™

Microsoft Microsoft
SharePoint Dynamics CRM
Services Services

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General -
Cloud
Cloud + Virtualization

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General -
Cloud
Software + Services

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General -
The Cast Iron Integration Solution Cloud

Traditional Approach Today’s Approach Benefits

• No Software to install
CRM

or maintain
• Configuration, not
coding
• Weeks, not months

Enterprise Home
CRM Grown
Software CRM
Integration

Enterprise Integration Home grown


Software integration
(TIBCO, webMethods)
Source:
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http://salesforce.vo.llnwd.net/o1/us/community/ppt/TEX004 25
_Cast%20Iron.ppt
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General -
Flexible Deployment Options Cloud

Integration on Premise

Customer’s Data Center

Virtual Appliances
Powered By Cast Iron*

Integration as a Service

Cast Iron Cloud™

Source: http://salesforce.vo.llnwd.net/o1/us/community/ppt/TEX004_Cast%20Iron.ppt

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General -
Cloud Computing Challenges Cloud

Source: http://www.reservoir-fp7.eu/twiki/pub/Reservoir/PresentationsPage/081126_-_RESERVOIR_Overview_-_TAB.ppt

http://gigaom.com/2008/07/01/10-reasons-enterprises-arent-ready-to-trust-the-cloud/

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Gmail issues General -
Cloud

http://www.haaretz.co.il/captain/spages/1066642.html
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General
Example for potential new business model - Cloud

Old Fashion Different SAAS providers Integrator is responsible for


(Salseforce Netsuite) + different SAAS and hosting
integrator

Licensing User Pay per use – managed Pay per use- to the integrator
separately for each SAAS
provider

Servers - User owned – At different SAAS provider’s AT SAAS and integrator site
HW Integrator site and in the users location
responsibility
PC’s User owned – Integrator responsibility Integrator responsibility
Integrator
responsibility
User Integrator Split responsibilities between Integrator responsibility
perspective responsibility but Integrator and SAAS providers
expensive. Utilization
is a joke!
Integrator Good Bad -The SAAS provider might Good but costly - needs to
perspective Pini Cohen’s work Copyright 2009©STKI
add more services that will maintain high skills for 29
take
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graphic integrator’s
or portion of graphic place. hosting\SAAS
New player – Integration Business General -
Cloud
& SaaS Solutions(IBSS)
• IBSS is new player – With IBSS

providing variety of Licensing Pay per use- to the


hosting services and integrator

links\integration to
Servers - HW AT SAAS and IBSS site
different SAAS
providers PC’s Integrator responsibility
• IBSS clients are the
integrators User perspective Integrator responsibility

• Example: Spine.co.il
Integrator Good and cheaper – less
perspective skills are needed \ less
investment
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General
Open
Why Companies Use Open Source Source

• Freedom / Flexibility
• Lowers barriers to entry / exit
• Can’t afford to build new applications from
scratch
• Tired of waiting on hold for support
• Speed up development
• Purchase only the functionality needed
• Total Cost of Ownership (TCO)
• ROI is shortened

Source: AnyOpen
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Solution - OSS quality General
Open
Source

• Emerging Vendors Utilize OSS


Defects Per Thousands
– Netezza
lines of Code
• Data warehousing appliance
– Commodity hardware (servers, CPUs, storage)
– PostgreSQL, Linux 0.00057

• End user clients utilize OSS


– Retail – in-store appliances
– Travel – web sites, fee schedules,
reservations 0.00009

MySQL Commercial
Source: Reasoning Inc.

Be assured the next generation of


developers/entrepreneurs will build on OSS
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General
Open
Source

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General
Open
Source

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General
Open
Source

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General
Microsoft OpenSource site Open
Source

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Microsoft IIS: An Interoperable Web General
Open
Server Source

• Build and Run Web applications in a


high-performance and reliable way along side
ASP.NET with IIS 7.0 FastCGI.

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ISV’s are offering Open Source as General
Open
alternative for commercial Source

products
• IBI is offering R-Statistics as basic alternative
for MATLAB

http://www.informationbuilders.de/Kundentage-presentations/15-10-08/3_IBI_BI_2-0_DaveSmall.pdf
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General
STKI Madad Open
Source

•Lately we have received lots of Open


Source related inquiries – maturity, support,
reference, prices of:
•OpenOffice
•Tomcat
•Jboss
•MySQL
•Drupal
•Nagios
•Subversion

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Online Bids General
Procurement

• Online bids are powerful tool in case


of real competition of commodity
products (apples vs. apples)
• Suggested steps are – technical 
traditional negotiation for getting 2-3
suppliers for best of final online bid
• In case there is no real competition
online bids can not help

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Example for Depreciation period for HW General
Procurement

• Backbone network equipment – 7 years


• System SW (backup) - 7 years
• Business Applications SW – 10 years
• MF, Unix, Windows – 5-4 years
• PC SW – 5 years
• PC HW – 3 years
• Printers - 2 years

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Virtualisation Licensing General
Procurement
Complications
compatibility (product & license – ―serial machine
• Historic
number‖)
• PUR’s (product user rights) not supporting new technology
• Inventory / Discovery tools not designed to support Virtualised
environments
• Ever more complicated product variations to accommodate
model
• More software products required to run and support it
• Increased licensing knowledge required
• Makes planning and budgeting more complicated

STKI Round Table for IT procurement managers at 22.4.09


http://www.socitm.gov.uk/NR/rdonlyres/684C81F1-3327-472C-8425-
68E8F39F79D0/0/S20080912Agenda5AlexLemonCIVICAVirtuallyLicensed.ppt STKI modifications

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Virtualisation Licensing General
Procurement
Complications

Software ISV is installed Software ISV is installed Software ISV is installed


server a: 2 cpu dual core server b: 2 cpu dual core server c: 2 cpu dual core

Virtual server a with


Virtual server a with ISV installed
ISV installed Server Z : 4 CPU
Server X : 2 CPU QUAD CORE
dual core

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Virtualisation Licensing General
Procurement
Complications

Software ISV is installed Software ISV is installed Software ISV is installed


server a: 2 cpu dual core server b: 2 cpu dual core server c: 2 cpu dual core

Lower
cost?

Virtual server c with


ISV installed Virtual server c with
Virtual server b with ISV installed
ISV installed Virtual server b with
Virtual server a with ISV installed
ISV installed Virtual server a with
Server X : 2 CPU ISV installed
dual core Server Z: 4 CPU
QUAD CORE
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General
HP EDS merge
Maximum Client
Value

Technology platform Established, market- Comprehensive

Improved Efficiency of IT Service Delivery


leadership leading services … end-to-end IT
breadth and depth services
Shared Standard Services Portfolio

Increased business value from IT


Model and expertise for Industry reach across
mid-market customers major industries

High outsourcing market Global Delivery Deep industry


growth rates and Expertise,
• EDS Best Shore®
momentum locations delivered
Globally
Innovation from HP Labs, • Enterprise Service Mgmt.
annual R&D investment
of $3.6B2 Market leadership across Based on
ITO segments market-leading
technology and
Innovation

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New business models\ General
alternatives

We acquire BEST We sell those


solutions from solutions to
LEADING ITs other ITs

www.bits.co.il
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General
Local Trends Local
Trends

• Do more with less


• Cash is the King
• Server Virtualization
• Server Based Computing (SBC) – Virtual Desktop
Infrastructure (VDI)
• Storage upgrades. Sophisticated storage
functionality. Backup to disk – Dedup.
• Configuration management – CMDB

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General
Major 2009 plans Local
Trends

• DRP (many cases with VMWARE)


• Stability in Infrastructure
• PDA – Cellular
• Communicating with external customers via
email, sms
• Better problem resolution
• Storage and BCP upgrade

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General
Disappointments Local
Trends

• Vista
• Storage synchronization can be hazardous
• Security – more difficult\costly than expected
• CMDB project is more difficult than expected

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General
Users Wish list Local
Trends

• Backwards compatibility - need to change lots of


code , processes people !
• Internal employees are harder to manage
• SW distribution is still an issue
• Real problem resolution
• Different views for the same issue:
– Purchase of SW and not rental
– Pay per use for HW (per TB)

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General
Users Wish list /cont. Local
Trends

• Better change management \ easier to


implement CMDB solutions
• Automatic operations provisioning and capacity
planning – if DBMS space increase – allocate more
storage and if needed place order for new storage
• Too much effort is for ongoing example: 60% is
ongoing 40% projects (infrastructure domain)

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Recommendations General
Recommendations

Less technologies to take care of. Can existing


technologies \ products do the job?
Define Infrastructure Services
New technology ROI is tricky – the new technology can
save money but it requires new processes, people,
integration
Your Text here Your Text here
Open Source
IaaS for:
• Peak time activities
• Backup
• Testing applications and new technologies
• Training and Development
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Recommendations : General
Recommendations

SAAS for internal IT needs –Example ALM tools as Saas


SBC (traditional & VDI) for remote locations , call
centers
Operations Scorecards for better alignment
Datacenter consolidation, Server Consolidation
Your Text here Your Text here
(to
standard platforms) and Server Virtualization
Asset management in general and usage\metering
Storage read\write “snap on snap” for cost efficient
environment creation
Vendor and Contract management (STKI can help!)
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We will present data on General
products and vendors:
1. Israeli vendors rating – state of the current market focused on the
enterprise market (not SMB)
 X – Market penetration (sales + installed base+ clients
perspective)
 Y – is X plus localization, support, development center, number
and kind of integrators, etc.
 Worldwide leaders marked, based on global positioning
 Vendors to watch: Are only just entering Israeli market or
making a big change so can’t be positioned but should be
watched
 Represents the current Israeli market and not necessarily what we
recommend to our clients
2. Products and selected resellers / implementers
 The location within the list is random

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We will present data on General
products and vendors (cont.)
3. Selected installations of products – projects in different stages ,
production,implementation, after decision…

4. Service as ranked by users . I asked users – “which SI do you


recommend in this category” and counted the result.

5. Analysis by international and Israeli analysts


 This complete information (1 to 5) should be used together,
combined with the specific circumstances of each case when
making a decision

This subjective chart is the result of our


objective research
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General

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STKI IT Model

Development
and
Middleware

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Technologies Maturity Model DEV
Trends
2009 – Middleware and Development
Business Value
Investment AGILE
Semantic
to make money Full SOA –
BPM Organization
Cut costs, GUI
WPF change
integration TDD IT Project
Increase
productivity Open Source Pure
Business
ALM tools Project
EAI PaaS
Commodity IT SOA
Services ETL Governance
tools
Investment
for regulations

Using Implementing Looking

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New Generation of Knowledge DEV
Trends
Workers
• Live in virtual worlds
• Expect immediate results
• Many open threads
• Deliver quickly, in small
increments
• Expect personalization
• Intolerant of disruption

In short: very agile!


http://www.solutionsiq.com/resources/SIQ-
AgileDevelopmentPlatform-Rudd-Young-
Agile2008.ppt
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Agile Project Management - DEV
Trends
Overview
12

Code
Analysis

Code

Test
Test

Implement
Analysis
9
6
3

3 6 9 12

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Source: Cutter
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DEV
Platform convergence Trends

• “Developers are customers too”


– Demand the same features as the intended
users (multi-medial, social networking,
personalization, customization, etc.)

• Developers should live in the same world


they are constructing

Source: http://www.solutionsiq.com/resources/SIQ-
AgileDevelopmentPlatform-Rudd-Young-Agile2008.ppt STKI
modifications
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Cost of Feedback – Test Driven DEV
Trends
Development
http://losangeles.pm.org/presentations/tdd/TheRoadToTestDrivenDevelopment.ppt

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DEV
Test-Driven Development Trends

• Pick a Feature
• Write a Test for that Feature
• Run all Tests and see new Test Fail
• Write Code for Feature
• Run all Tests and see all Tests Pass
• Refactor
• Repeat
http://losangeles.pm.org/presentations/tdd/TheRoa
dToTestDrivenDevelopment.ppt
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Copyright Oversee.net 2008 63
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Composite Application Platform in the DEV
Trends
new Open Source – Cloud world
Development and
Plug-ins and Extentions

Integrations with existing networks and


Web Portal RIA
RIA
Test Tools

Integrations
functionalitywith
Collaboration: Custom Productivity
Wiki, Blog, Chat Tools - Conferencing
Social Networking: Business Intelligence:

– Mashups,
People Reporting
Activities Analysis

existing networks
Associations Search
Enterprise Content Management:
Management:
Document Repository

OpenID
Versioning
Web publishing
Workflow
Security and Authentication
Authentication

Hosted SaaS Deployment Environment

http://www.solutionsiq.com/resources/SIQ-
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DEV
‘INDUS’ development stack Trends

• Completely Open Source


Server
• Agile best practices
Version Control Subversion
– Continuous Integration
Continuous
Integration
CruiseControl – Test Driven Dev.
• Java build Best Practices
– IDE Neutral
Subversion Client TortoiseSVN / Subclipse
Workstation – Ant Based
Coding Standards CheckStyle
– Maven 2
Tool Name Used For URL
Subversion Version Control Server http://subversion.tigris.org/
CruiseControl Continuous Integration http://cruisecontrol.sourceforge.n
Code Coverage EMMA TortoiseSVN Version Control Client http://tortoisesvn.tigris.org/
Subclipse Version Control Client (Eclipse Plugin) http://subclipse.tigris.org/
Unit Testing JUnit Checkstyle Java Coding Standards Checker http://checkstyle.sourceforge.net/
EMMA Java Code Coverage http://emma.sourceforge.net/
JUnit Java Unit Testing http://www.junit.org/
Build Scripting Ant + Maven2 Ant Java Build Scripting http://ant.apache.org/
Maven Java Dependency Management http://maven.apache.org/
Eclipse Java IDE http://www.eclipse.org/
IDE Eclipse / NetBeans NetBeans Java IDE http://www.netbeans.org/
JMeter Load Testing http://jakarta.apache.org/jmeter/
NetBeans Profiler Java Profiling http://profiler.netbeans.org/
NetBeans
Performance JMeter
Profiler
Validation
Load Testing Profiling

Automated Source: www.bcic.org.in/notifications/BCIC-


Selenium BSPIN/Mr.%20Madhusudan%20Rao,%20Satyam.ppt
Functional Testing 65
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Open source solutions for .NET DEV
Trends
environment

• Spring open source programming framework


also for .net!
• Nhibernate (Object/Relational Mapping ):
– ORM library implemented using .NET
– Port of the Java library called Hibernate
– Database-independent (almost)
– Provides most advanced features
– Free, open source and mature
http://webseminar1.xmp02.host.35.com/webseminar/NHibernate_in
_Action_Seminar.ppt stki modifications
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DEV
Log4net Background Trends

• Apache-sponsored initiative within the “Apache


Logging Services” project
– http://logging.apache.org
– Log4cxx, Log4j, Log4Perl, Log4PHP, Log4PLSQL
– Log4net!
– API consistency is a high priority for the overall project
• Log4net initially created by NeoWorks as a branch
from Log4j
• Release 1: September 2001
• Release 1.2.0 beta 8: July 2003
• December 2003: Donated to Apache; now
“incubating”
• SourceForge CVS shows work is still active…
http://www.traceofthought.net/misc/IntroToLog4n
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RIA - Rich Internet applications
• Rich Internet applications (RIAs) are web
applications that have some of the
characteristics of desktop applications,
typically delivered by
– web browser plug-ins, javascript compiler , etc.
– independently via sandboxes or virtual machines
• Examples are : Adobe AIR, JavaFX, Microsoft
Silverlight, Magic’s UniPaaS

Source :
http://en.wikipedia.org/wiki/Rich_Internet_application stki
modifications
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Mashups - Where Can I Live? DEV
Trends

• Find a new place to live with a travel time


search.
• It works on commuting time between stations
(Underground and DLR only) and average
house prices. You can also view property
listings around your chosen station and fun
stuff like house price statistics.
• APIs CloudMade + Google Maps + Nestoria +
OpenStreetMap
From http://www.programmableweb.com
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http://www.where-can-i- DEV
Trends
live.com/londonproperty

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DEV
Trends

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DEV
Application Security Is A Different World Trends

• Network Security • Application Security


– Part of IT` – Part of Business Units
– Networking Experts – Software Experts
– Product Focused – Custom Code Focused
– 1000’s of Copies – 1 Copy of Software
– Signature Based – No Signatures
– Patch Management – Prevent Vulnerabilities

We can’t rely on network security techniques to


gain application security
Pini Cohen’s work Copyright 2009©STKI
http://www.aspectsecurity.com/documents/A 72
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REST SOAP POX DEV
Trends

• SOAP emphasizes verbs while REST emphasizes


nouns
Tunnels through Generic HTTP verbs can be
HTTP POST used with each noun (GET,
REST POST, PUT, DELETE)
SOAP
User { }
getUser() Location { }
addUser()
removeUser() POX representation
updateUser()
<user>
listUsers() <name>Jane User</name>
findUser() <gender>female</gender>
<location href=
"http://www.example.org/locations/us/ny/new_york_city
getLocation() ">New York City, NY, US</location>
addLocation() </user>

...
http://download.microsoft.com/download/e/b/4/eb44aa73-
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DEV
Multicore programming skills Trends

74 •

http://www.infoworld.com/article/08/03/20/Multi
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DEV
MDM – Master Data Management Trends

• Typical workflow • New workflow


Search of customer exist – in
Search of customer– in MDM
the current application domain

Enter details of new customer in MDM


Enter details of new customer

Enter details of transaction sometimes based


on insights taken from MDM
Enter details of transaction
Sometimes if online checking is not possible -add
new phase to process – “end of day” data
corrections

End
END

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DEV
Enabling MDM in new applications Trends

• Application Architecture:
– Data of MDM candidates should be kept
separately
– Function for identifying existing customers
• Different business process (users):
– Identifying the customer is part of the process
– Sometimes the identification is done after the
customer is left

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DEV
Local Trends - Platforms Local
Trends

• .Net is very strong in the general IT


development scene
• Many clients are suspicious towards Open
Source. There are some innovators (Harel
Insurance, Direct Insurance, etc.)
• Users are still using legacy development
environments – Cobol , Natural, PowerBuilder
• Magic uniPaaS RIA & SaaS: New Rich internet
& SaaS application platform based on .NET
Technology (Launched on January 2009)
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DEV
Local Trends - Platforms Local
Trends

• Example for complex - mature environments.


Financial client using the MF has:
• 9000 programs !
• 22,000 tables !
• This MF DBMS environment is handled by 6(!)
FTE (Full Time Employee)

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DEV
Local Trends - Estimation Local
Trends

• Israeli project manager do not use formal


estimation methodologies for estimation
(function points, cocomo, etc.)
• Each member of project gives estimation “to
the best of his knowledge”
• Some organizations have estimation sheets
with questions like “does the project needs
information from the DW?”
• Only few organizations track the real usage of
specific requests (after went to production)
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DEV
Local Trends - SOA Local
Trends

• Most users have EAI tools. Some SOA tools.


• Run Time SOA governance (mainly
monitoring) is an issue to many users
• Dev. SOA governance tools are considered as
part of general SOA adoption
• What stops SOA are related organizations
issues – development roles are different – the
architect is in the center
• Sometimes the EAI\SOA team creating
bottleneck for the projects
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DEV
Local Trends - Agile Local
Trends

• Many organizations did not try “agile software


development” formally
• Many organization have tight relationship with their
users – try to deliver in short release cycles, however
official project design is done
• “Agile Sparks” offers training and accompanying
scrum processes mainly to ISV’s. The “end user” is
the marketing manager
• Some nice first steps for Agile in Israeli enterprise
(STKI Round Table)
– More details at http://www.scribd.com/doc/12901045/Agile-Round-Table

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DEV
The PMO-Development gap? Local
Trends

• What is PMO?
– IT Plan Development
– Demand Management
– Budget and Resource Management
– Post implementation audits
– Managing large\strategic\cross LOB projects
• What about PMO and Dev
methodologies\technologies ?
– SOA
– Reuse
– Agile
– TDD
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DEV
EAI\SOA Support Ratios Local
Trends

• EAI \ SOA variations are very big:


– From static (old) messaging interface (MQ) to new and changing “SOA” service
– How “thick” is the interface: 20 times a day to 20,000 a minute
– How involved are the applications programmers ?
– How static are the interfaces? How many new interfaces?
– Does “one user” for web service is valid “Services count”?
• EAI\SOA typical Support Ratios : from 10
interfaces\services per FTE to 300 interfaces\services\web
services per FTE . Median is 40 interfaces.
• This demonstrates the large variety between organization
with their perspective to EAI\SOA\Integration

Pini Cohen’s work Copyright 2009©STKI


Source: STKI
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Israel Market Positioning Integration Brokers DEV
Local
\ SOA infrastructure Trends

Vendors to Watch:
Tibco
IBM
ezBlox Oracle
Magic
Local Support

Microsoft

SUN

This analysis should be


WebMethods / used with its supporting
SAG documents

Israeli Market Presence


Pini Cohen’s work Copyright 2009©STKI
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DEV
Israel Market Positioning - ETL Local
Trends

Informatica

IBM
Local Support

Oracle
(OWB + ODI )

Microsoft

This analysis should be


used with its supporting
documents
Israeli Market Presence
Pini Cohen’s work Copyright 2009©STKI
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Selected EAI\SOA infrastructure DEV
Local
projects Trends

• MAGIC iBolt – A.C. Yesumim ; Actelis Networks ; aeroscout ; Agan


Chemical ; Agriculture Office ; Akum ; Arodion ; Avgol ; Bank Igud ; Bank
Leumi ; Bank Marcantil Discound ; Beit Shemesh Engines ; Calmobil ;
Central Court – Fines system ; Clalit Health ; Delta ; Dor Energy ; DTH ;
Edded Tiur ; ELDAN ; Electra ; Eurocom ; Finance Office ; Harel Insuracne ;
Hashikon Office ; IDF Police ; Iscor ; Keter Plastic ; Leimit Health ; Leumi
Gemel ; Lodan ; Macabi Health ; MBS - ANGOLA ; Menora Mivtahim ;
Rabinical Couts ; Rashi Found ; Rmat Gan Municipality ; Scoupus ;
Skyvision ; Stemizky ; SUPER DERIVATIVES ; Tadiran Telecom ; Tami 4 ; Tel
Hashimer Hospital ; Tel-Aviv Municipality ; Visa Cal
• SAP XI - ; AGIS ; ATAL ; Bank Poalim ; Bezeq ; Carmel-Ulpinim ; Cellcom
; Checkpoint ; Coca-Cola ; Government (Mercava) ; IEC ; Meir Rachev ;
MoD ; MoH ; Navy ; Netafim ; Osem ; PAZ ; Strauss-Elite ; Supersol ;
Tel-Aviv Municipality ;

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Selected EAI\SOA infrastructure DEV
Local
projects Trends

• IBM (WMB) - Amdocs ; Bank Discount ; Bank Leumi ; Bank


Poalim ; IDF ; IEC ; Isracard ; Midgal ; Samelet (Fiat) ; Uniliver

• Oracle Oracle BPEL process manager – part of fusion


middleware (including ESB)– AMCOR ; AudioCodes ; Bank
Israel ; BARAN ; DAN ; Delek ; Discount Mashkantaot ; ECI ;
Fundtech ; Gadot ; Golden Pages ; Haaretz ; IDF ; IEC ; MODU ;
NICE ; Redware ; TAMA ; TEVA ; Tnuva (Oracle BAM) Verint ;
VISA CAL ; Yehiot Aharonot Aqualogic – Automazia Mirs
(number portability) Barak (number portability) YES, HOT, FTS

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Selected EAI\SOA infrastructure DEV
Local
projects Trends

• Tibco - Amdocs ; Applied Materials ; Bezeq (number portability + soa) ;


Bezeq International ; GoldenLines (number portability + soa) ; Hadassah ;
Hot ; IDF ; Intel (global) ; itouch ; Minister's Office(SOA) ;
Partner(number portability+ SOA) ; Pelephone (number portability + soa)
; Rafael ; Tower Semiconductors
• Microsoft Biztalk - Kitan, Israel Government (several), IDF (several), IAI,
Clalit Health, Bank Leumi, Agan Chemicals, Visa Cal, Airport Authority,
Cellcom, Netvision 013, Migdal, Bank Igud, Isracard, Elbit (with BPM),
Comverse, Amdocs (with BPM), Motorola, Port Authority, Postal Authority,
Tabu, TAMAT Office , Phoenix, SuperSal, Israeli Police, ECI, Leumi Card,
Israeli Prison Authority, MDS, Inbal, Municipality of Tel Aviv.
• WebMethods – Clal Insurance

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DEV
STKI recommendation Local
Trends

• Can I define Service\Standards for


Development \ Middleware ?

• STKI Round Table: What are the optimal


technology and processes that enable code
and interfaces\services reuse? At 7.6.09

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STKI IT Model

Enterprise
System
Management

Pini Cohen’s work Copyright 2009©STKI


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Technologies Maturity Model ESM
2009 – Enterprises System Management Trends

Business Value

Investment
to make money

Cut costs,
Increase End User IT Project
Application Experience RBA Pure
productivity Monitoring Business
Project

Commodity IT CMDB with


System CMDB –
BSM closed loop
Services Management Basic –
Automatic
change
discovery management
Investment
for regulations

Using Implementing Looking

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ESM
IT Organization Example Trends

CIO
HR
CTO
IT FINANCE

Strategic App
Development Infra. Operations
Programs

Planning Data Center


Core Infrastructure
Systems Development Ops
Program
Management Corporate Network Customer
Systems Service
Special
Projects E-Commerce
Group/COE Telecomm. Distributed
Ops
Supplier
Mgmt.

PLAN BUILD RUN


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ESM
Definition of the Mgmt Segments Trends

System & Technologies used to understand and manage what resources an


organization has as well as how, when, and who alters it all
Config Mgmt
Covers all aspects of software, hardware, and licenses/contracts

Service Technologies used to control how an organization delivers and manages IT


services supplied to the business
Management
Act as the primary communication point between IT and the rest of the
organization

Performance Technologies focused on observing and ensuring the health and availability
of infrastructure
& Monitoring
Used to understand the current state of all hardware, software, and
business services

Operations Technologies used to automate day to day operational tasks


Automation Used to assist IT staff in automation of routine tasks

ESM - Service Desk – Asset – System (configuration) – Security events


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ESM
CMDB – ITIL Trends

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94
ESM
CMDB automatic discovery Trends

Learn how their CIs are configured (& changing over time)

Configuration Auditing Automatically tracks


– Tracks changes in changes on all CIs &
applications attribute values over time…
– Depicts that information on
the map
– Depicts that information Application
thru reports

95 Pini Cohen’s work Copyright 2009©STKI Source: IBM


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95
ESM
CMDB is improving configuration management Trends

Comparing two instances of an Apache Web


Server to the golden master
Compliance
– Compare configuration to Values in red and blue are
―reference master‖ policy violations
– Compare
to your
standard
policy

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ESM
Transaction monitoring : Optier Trends

Proactive, Cross-tier, Transaction Workload Management


Workload Profiling, Policy Management, Dashboard

•Management Server
•single repository
•analysis tools
•Web GUI

Transaction
Profiles
Collected
DTE DTE DTE DTE
User Request

Web server J2EE Web J2EE EJB DB server


App server1 App server2
Source:
http://regions.cmg.org/regions/nccmg/Meetings/Meetings2007/CMG%20-
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97
ESM
Local Trends – change management Local
Trends

• One week ago we have switched off backup


communication line but found out that it
was used by application in production"
• "Expect the unknown results when installing
new patch"
• Number of changes in large bank (MF
environment) 80K a year!
• Above 50% of problems are related to
changes

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ESM
Local Trends – change management Local
Trends
• In most organizations there is established change management process
– The responsible for the change is the project manager.
– In many cases there is a “change manager” often the production
manager
• However the process if far from being satisfactory :
– Each changes is treated without relations the previous relations
(applications\HW components)
– In many cases nobody can answer question like “what was the recent
changes in this FilreWall?”
– There are still changes that are not recorded
• CMDB with closed loop change management should
solve this

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ESM
Local
Local Trends- asset management Trends

• CIO\ Infra manager nightmare – “the guy from TV”

• Many clients do not have tools for asset


management and particularly for metering
• Some clients start to count the actual usage just
before negotiation with the supplier
• Usage\metering tool found out that “100% needed
tool” was used only by 0.5% of population
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ESM
Local
Local Trends – CMDB Trends

• CMDB project has discovered 100 NT domains while


IT manages only 3 !
• Benefits from CMDB projects:
– In case of fault – look at the CMDB and see what was
changed from yesterday
– “Before we shut down the development machine we
found out in the CMDB that there was some flow of
production application!”

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ESM
Local Trends and issues Local
Trends

• ITIL compliance in some ESM – CMDB bids


• ESM projects has the higher chances to fail
(within the infrastructure domain)!
• Sign for good ESM project- the CIO is using the
ESM dashboard

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ESM
Local trends Local
Trends

• Who is the ESM “owner” ? Different approaches:


• “High Touch” ESM team:
– The different system teams (Win, Unix, Network, PC) install
the agents but with strict instructions from the ESM team
– Single console maintained by the ESM team
• The ESM team is in the “background”
– The different teams have their own management consoles
(example – Win- MOM, Unix- BMC, Network – NMM, PC –
Aternity)
– Manger of managers console is updated by the ESM team

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ESM (Enterprise System ESM
Local
Management) Ratios Trends

• ESM Ratios are very different from companies


implementing ESM solutions since the level of
implementation, internal processes , tools and
automation is very different.
• The KPI itself –” per Servers “– is not ideal as well
since it doe not give indication to Routers, Storage
devices, etc.
• From 110 Servers monitored by 1 FTE to 500 Servers
monitored by 1 FTE. .Median is 300 Servers
• Increase of about 20% from last years data
• Data point in the STKI survey 1 FTE per 1000 server.
STKI comment “close the project!”
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Israel Market Positioning – ESM
Local
Management Frameworks Trends

Vendors to Watch: CA
HP SW
Microsoft
as central
(+Mercury )
Local Support

console

Oracle as IBM
central
BMC
console

This analysis should be


used with its supporting
documents
Israeli Market Presence
Pini Cohen’s work Copyright 2009©STKI
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Market Status and ESM
Local
Recommendations Trends

• Users recommended the following ESM


integrators/support alphabetically:
– IBM
– Malam Team
– Marathon (Yana)
– MSP
– XOR

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Selected products and ESM
Local
Integrators Trends

Team Yana
IGS XOR Matrix Ness Malam AMAN CCC Bynet Taldor (Maraton) HeadON db@net WE

CA x x x x

Tivoli x x x (netcool) x

HP x x x x

BMC x x x

MS x x x x x

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ESM
STKI recommendation Local
Trends

• Can I define Service\Standards for System


Management \ Monitoring?

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108
STKI IT Model

DBMS

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DBMS
The evolution of distributed architecture Trends

Scale up by working with layers,


Try not to bother the database as much as possible!
U
G
U U
I
B

SCALE
L G U
D
DB A U
L I
B U
L
G U
U
I
U

SCALE
Pini Cohen’s work Copyright 2009©STKI http://download.microsoft.com/download/A/2/0/A20CB03B-
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What is Velocity ? DBMS
Trends

An explicit, distributed, in-memory application cache for all kinds of


data (CLR objects, rows, XML, Binary data etc.)
Fuse "memory" across machines into a unified cache
Clients can be
spread across
machines or
processes

Clients Access
the Cache as if it
was a large
Unified Cache View single cache

Cache Layer
distributes data
across the
various cache
nodes
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Velocity In The Cloud DBMS
Trends

• Integration with Windows Azure/SSDS (SQL Server Data Services)

• Application hosted in the cloud

– Velocity as cache layer within Windows Azure/SSDS

• On-premises application and cache with Windows Azure/SSDS

backend service

• Velocity as a cache service

http://download.microsoft.com/download/A/2/0/A20CB03B-7F99-
4A16-9652-9A2DAC44986F/ARC301.ppt
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DBMS
Semantic Technology Trends

Semantic technology as a software technology


allows the meaning of information to be known and
processed at execution time. For a semantic
technology there must be a knowledge model of
some part of the world that is used by one or more
applications at execution time
Source: Vagan Terziyan

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SPARQL Query: Access DBMS
Trends
Multiple Sources
PREFIX dc: <http://purl.org/dc/elements/1.1/>
PREFIX ldap: <http://ldap.hp.com/people#>
PREFIX foaf:

SELECT ?name ?name2


{
?doc dc:title ?title .
FILTER regex(?title, “SPARQL”) .
?doc dc:creator ?reseacher .
?researcher ldap:email ?email .
?researcher ldap:name ?name
}

• ―Find the name and email addresses of authors of a paper‖


• Query tech reports first, then go to LDAP for more information.
• Other examples:
•Copy schedule of conference to Outlook calendar.
•Copy list of people to Outlook contacts
Pini Cohen’s work Copyright 2009©STKI
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DBPedia DBMS
Trends

. Extracting Structured Information from Wikipedia

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DBMS
SPARQL Query Trends

PREFIX skos: <http://www.w3.org/2004/02/skos/core#>


SELECT ?presName WHERE {
?presName skos:subject
<http://dbpedia.org/resource/Category:Presidents_of_the_United_States>.
}

From http://dbpedia.org/sparql

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DBMS
Server Resource management Trends

Incoming SQL
statement
Users/ management: parallel
applications setting or blocking Database Server

Incoming Application Requests Sessions

Session
Classification:
Ad-hoc or rule
based
Session/
Session/ resource group
management Classificatio
n

Group/ resource
management and
limits 117
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DBMS
Knowledge Pack examples Trends

 When (identification):
(1) SQL requests run full scan and not through an index

(2) SQL requests scan more then 100 daily partitions on selected large tables,or
(3) SQL requests do not include a restricting date condition, or (4)
DML/DDL/DCL commands issued by unauthorized user

 Then (one or more from these actions):


(1) Apply a rewrite/adding an Oracle hint
(2) block and return a message to the user, to run after hours

(3) automatically switch to run on replication

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118
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DBMS
Trends
Change Data Capture
ETL BAM EAI / ESB

SQL XML
Change Publisher Change Publisher

Event Warehouse

Change
Capture Metadata

Legacy Relational

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119
DBMS
Attunity Oracle-CDC for SSIS Trends

Change Stream

Oracle
SQL Server

log

SSIS

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MoreVRP DBMS
Trends
(Virtual Resource Partitioning)
• Define computing resources (CPU, I/O) for specific
transactions In real-time, based on the business needs and
Qos requested. And off course true and important message
for this times " improve the performance of your current
hardware and software in 20-40%"

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Exadata – A New Architecture DBMS
Trends

• Exadata Ships Less Data Through Pipes


– Query processing is moved into storage to
dramatically reduce data sent to servers
while offloading server CPUs

• Exadata has More Pipes


– Modular storage “cell” building blocks
organized into Massively Parallel Grid
– Bandwidth scales with capacity

• Exadata has Bigger Pipes


– InfiniBand interconnect transfers data 5x
Exadata Moves a Lot
faster than Fibre Channel Less Data a Lot Faster

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SQL Server® Fast Track Data Warehouse

• New Data Warehouse reference architectures


• Based on SQL Server 2008 + optimized
commodity hardware from HP and Dell
• Advantages:
Accelerated time to solution
Reduced risk – pre-tested; application of best practices;
optimized hardware
Scale predictably to 30 TB without extensive tuning
Low TCO/performance through commodity hardware

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Other companies for increased DBMS
Trends
performance \ utilization
• EdenBase -In the context of
“Pini Cohen“ in stead of 0547-
000023 (10,000 times) write
XX

Pini Cohen’s work Copyright 2009©STKI http://www.edenbase.com/Edenbase_CompactDB_Whitepaper.pdf


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DBMS
DBMS Support Ratios Local
Trends
• DBMS support ratios metrics are not trivial:
– Per DBMS but sometimes there are several DBMS single
application or one DBMS for several applications
– Huge variety. In the same organization:
• 20 application per FTE for MSSQL (small applications)
• 1.5 applications per FTE for Oracle (core business)
– Applications DBMS vs. Infrastructure DBMS
– Sometimes part of the job is done internally and some by the
vendor (application producer)
• Infrastructure DBA Support Ratios (all copies of application,
Open) : from 3 applications per DBA FTE to 50 applications
per DBA FTE.
• Median is 10 applications per DBA FTE
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Source: STKI
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DBMS
Market Status and Trends Local
Trends

• Users recommended DBMS support by

Oracle
SPL (Adabas)
ACS Advantech DB@NET GlassHouse Oracle SRL Veracity Xact-Soft

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DBMS
Israel Market Positioning DBMS Open Local
Trends

Oracle

MSSQL
Local Support

IBM

MYSQL\ This analysis should be


SUN used with its supporting
documents

Israeli Market Presence


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DBMS
STKI recommendation Local
Trends

• Can I define Service\Standards for DBMS ?

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128
STKI IT Model

Servers

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Technologies Maturity Model Server
Local
2009 - Servers Trends
Business Value
Investment
to make money

Cut costs, Increase Server


productivity Server Unix\MF IT Project
Virtualization \Legacy Cloud Pure
for Prod consolidation Servers Business
Project

Commodity IT Linux
Win 2008
Services Servers
Server

Investment
for regulations

Using Implementing Looking


Mature technologies. Too many servers.
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Server
Open Virtual Machine Format (OVF) Trends

A multi-vendor format

VM 1 VM 2 VM 3

License ... Properties

import

http://lycos.dropcode.net/VMware/Documentations/vmworld2008/
TA10.ppt
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Server
Trends
VMware vCloud: Extended DataCenter
Corporate or Public Cloud
DataCenter Based Service

Virtual API Remote Monitoring of


Center
VM based
applications

Policies
Move with
VM based
V-Motion application

Simplified
migration of
VM based
application
Current Underway

http://www.irislink.com/Partners/irislink2009/PP
T/IRISLink2009_MO_Danny%20Roefflaer.ppt
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Server
Transparency in the Eye of the Beholder Trends

…but its difficult to


correlate network and
storage back to virtual
machines

http://communities.vmware.com/servlet/JiveServlet/previewBody/9523-102-1-6774/Nexus-1000V-VMware-
UG.ppt;jsessionid=880F4798E7D5D028FE6A3F9EF9111439
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Cisco Virtual Network Link – VN-Link Server
Trends
Virtualizing the Network Domain
Problems:
VMotion
• VMotion may move VMs across
physical ports—policy must
follow
• Impossible to view or apply
policy to locally switched traffic

• Cannot correlate traffic on


physical links—from multiple
VLAN VMs
101

VN-Link:
•Extends network to the VM
•Consistent services
•Coordinated, coherent management
http://communities.vmware.com/servlet/JiveServlet/previewBody/9523-102-1-6774/Nexus-1000V-VMware-
UG.ppt;jsessionid=880F4798E7D5D028FE6A3F9EF9111439
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Server

Windows Server Datacenter Trends

Virtual Sessions
Per License

Unlimited
..
32

16

1
Host OS Included
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Server
What’s Next For Xeon-EP? NEHALEM Trends
Up to 25.6 Gb/sec bandwidth per link
NEHALEM
Nehalem Nehalem
Key Technologies
QPI • New 45nm Intel® Microarchitecture
I/O • New Intel® QuickPath Interconnect
Hub
PCI
• Integrated Memory Controller
DMI
Express* Functional • Next Generation Memory (DDR3)
system
Gen 1, 2 ICH demonstrated
Sept 2007 IDF
• PCI Express Gen 2

IT Benefits Extending Today’s


• More application performance Leadership
• Improved energy efficiency
• End to end HW assist for
Launch Q1’09
Virtualization Volume Ramp 1H’09
• Stable IT image
https://www.im-
sc.com/scevents/IBM/IBM%20Partner%20Day%20Documen
ts/Intel%20Update%20for%20Ingram%20BP%20110608.ppt
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Server
NEHALEM performance -virtualization Trends

• To get best virtualized performance


– Have best native performance 1
Round Trip Virtualization Latency
– Reduce transitions to/from virtual
machine
100%
– Reduce latency of transitions

Relative Latency
• Intel® Core™ microprocessor 80%
(Nehalem) virtualization features 60%
– Reduced latency for transitions 40%
– Virtual Processor ID (VPID) to reduce
effective cost of transitions 20%

– Extended Page Table (EPT) to reduce 0%


Merom Penryn Nehalem
# of transitions

Pini Cohen’s work Copyright 2009©STKI


http://www.cs.utexas.edu/users/cart/arc
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Server
Server Core Overview Win Server 2008 Trends

• Server Core is:


– A minimal installation option for Windows Server 2008
– Command Line interface, no GUI Shell

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Server
Trends

Technology Investment Areas - 2010


Virtualization Management Web
Hyper-V™ Power Management IIS 7.5

Live Migration PowerShell 2.0 .NET Support on Server Core

Cluster Shared Volumes AD Administrative Center Integrated IIS Extensions

Remote Desktop Services New Best Practices Analyzers Configuration Tracing

Solid Foundation for Enterprise Workloads


Scalability and Reliability Better Together with Windows 7
64+ Logical Processor (LP) Support DirectAccess
Componentization BranchCache™
DHCP Failover Enhanced Group Policies
DNSSEC BitLocker on Removable Drives
RemoteApp & Desktop Connections

Pini Cohen’s work Copyright 2009©STKI 64-bit only Server release


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Server
What is Windows Azure? Trends

• Windows Azure is:


– A thin operating system that serves as a Hardware
Abstraction Layer above Microsoft’s “Cloud”
infrastructure
• Built using virtualization technology
• Allows applications to share resources across arrays of
hardware devices while remaining device “neutral”
• Much more limited than a full desktop OS

http://stlouisdayofdotnet.com/FlashDriveContents
%5COverview%20of%20PDC/PDC%20Overview
%20-%20Kevin%20Grossnicklaus.ppt
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Server
RHEV - HYPERVISOR Trends

Scalability
Host: 96 cores, 1 TB RAM
Guest: 16vCPU, 64 GB RAM

Industry Standards
Trusted RHEL kernel + KVM
High performance VirtIO drivers
Libvirt management interface

Small footprint – easy to install and manage


Boot via PXE
Run from flash drive
Install on local media

Advanced Features
Memory Page sharing
SELinux for high security and isolation

Pini Cohen’s work Copyright 2009©STKI


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Server
Trends
Automation is key enabler

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142
Server market is down – how low Server
Local
can we get? Trends

Recent data shows that the Israeli server market in 2009


is about 40% lower than last year
Will this continue?!
Who will be caught in the fire?!

Your Text here Your Text here

143
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Server
Wish list - Servers Local
Trends

• Although HW is essentially the same different


configuration\ provisioning tools are needed for
the different standard servers.
• Some application providers (engineering) require
specific HW for their applications
• Service packs are not always approved (or
delayed) by application providers
• Clients are migrating from Unix to Linux

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Server
Local Trends Local
Trends

• Organizations are generally using standard


servers for 3-4 years. Will this change now?
• Blades are the standard within the largest IT
datacenters
• Intel server is the predominant platform.
AMD is trying hard – cheaper prices up to
20% less than Intel

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Server
Local Trends – Server Virtualization Local
Trends

• Most servers sold \installed within the


enterprise IT organizations are virtual
servers
• Users might install application in Virtualized
environment even without ISV permission!
• Percent of Virtualized Windows servers is
between 5% and 40% (some extreme cases
more). All clients want to increase this
ratio.
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Server
Local Trends -Server Virtualization Local
Trends

• Server virtualization and Outsourcing – server


provisioning in virtualized environment – 2 hours
before it was 10 hours
• Issues with virtualization:
– Backup – agents, copy of vmdk’s, vcb – vmware consolidated backup
– DRP\HA is in the LUN level (many vm guests) not for particular guest
– Network virtualization
– Cloud offerings
• Microsoft is investing a lot in Server Virtualization
however the integrators do not get revenues from
hyperV projects and this makes things a bit difficult for
Microsoft
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Server
Local Trends – Conf. Mng. and Local
Operations Trends

• Windows patches with WSUS


• Configuration management – which server is
used for which applications, what is installed,
what was manually changes (dll, registry).
• Tools that are used :
– Excel
– Specialized tools - Altiris , etc.
– Built in systems (access, web)

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Server
What is Infrastructure? Local
Trends

• Networks, Voice
• Storage , Backup, DRP
• System – Legacy, Windows, Unix, Linux
• Data Center operations and facilities
• PC – preparing the images, first level support
(remote control) , second level support
• DBMS support – DBA’s
• Integration – SOA - MQ
• System Management – configuration the ESM tools

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149
Server
Org. Chart A Local
Trends

Infra

Windows
Servers Operations,
Telephony Unix Storage Datacenter ,
and PC +
storage Service desk

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150
Server
Org. Chart B Local
Trends

ESM
Service desk
(engineering)

Infra

Datacenter System ,
dba security Network operations storage sap
and PC basis,
integration

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151
Server

Org. Chart C Local


Trends

Infra

System DBA Web


legacy Infrastructure
open Networking

Your Text here Your Text here

Operations

PC and
Datacenter
Server Network HW Service Desk
Operations
(open) HW

152
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Server

Org. Chart D Local


Trends

Infra

Service Desk
Your Text here Your Text here

Networking System
Datacenter System
cellular video Legacy PC Security SAP Basis DBA and
conference operations division
Storage

153
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Server
Org. Chart E Local
Trends

Infra

Operations: System: Legacy, Service


Branches Security, Unix, MSFT, DBA,
pc second desk –first
Networking Storage, manager
level level
ESM support of changes 3rd level support
support including
datacenter

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154
Server
Org. Chart F Local
Trends

Operations: QA, Service


desk, datacenter operations

Infra

DBMS Network, desktop + 2nd Windows servers


level, datacenter facilities, Legacy Unix general including backup ,
drp Storage ESM, service security
desk (application) drp

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155
Server
What is good Infrastructure organization? Local
Trends

• All roads lead to Rome! (but only the right


ones…)
• Some significant differences:
– Is Datacenter Operations part of Infrastructure?
– Is Service Support part of Infrastructure?
– Does Service Support and PC engineers (that build
the images) have the same boss?
– Are the System NT and PC engineers different
teams?
– DBA’s? Integration\SOA teams?
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156
What is good Infrastructure Server
Local
organization? Trends

• Possible Alarms for organization issues:


– System is using ESM product X. Service Desk uses
Y for monitoring the same infrastructure …
– There are several different change management
processes within the organization
– “I know storage product X is more appropriate but
I should purchase Y because it will upset one
storage team while the other storage team will be
happy”

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157
What is good Infrastructure Server
Local
organization? Trends

• STKI recommendations:
– Focus on Infrastructure Services
– Infrastructure services should match (as much as
possible) the org. structure.
– Not so politically correct recommendation – Now
is the time for organization changes

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158
Server
Server Ratios - Windows Local
Trends

• Number of Windows Servers (logical ) per System member

– In Israel from 20 per FTE in rather small but


geographically distributed organization to 200 per FTE
in large well managed organization. Median is 100
Windows Servers (logically) per FTE
– Change from last year – about 10% increase
• Organizations with 100% identical servers in branches can
get ratios of 1:500 servers per FTE
• The SBC system staff is part of the system or PC count?!
Source: STKI
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Server
Server Ratios - Windows Local
Trends

• Windows Server growth is huge


• Many clients claimed they are understaffed – not able to
perform the patches on time, capacity planning,
consolidation project is too slow, keeping track of all
changes, etc.
• STKI observation – Virtualization has potential of savings
but must start with adequate resources (staff).

Source: STKI
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Server
Server Ratios –Unix Linux Local
Trends

• Number of Unix servers (OS) per System member in Israel is from 6


servers per FTE (rather small, geographically distributed organization) to
80 servers per FTE in large homogeny Telco organization . Median is 27
servers per FTE
• Roughly same ratios as last year’s data
• Unix is rather stable \ declining . Many clients are migrating to Linux with
the same staff
• Good metric for Unix is hard to find:
– Per CPU (but there are machines with many virtual OS on each CPU)
– Per OS (but there are sometimes huge machines with 1 OS)
– Per physical server

Source: STKI
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Market Status and Server
Local
Recommendations Trends

• Users recommended the following server


integrators/support :

•HP
• TEAM\Malam
• IBM
• EMET WE
• PenguinIT

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Server
Israel Market Positioning -Unix Local
Trends

HP
IBM SUN
Local Support

Worldwide
Leader

SGI
This analysis should be
used with its supporting
documents

Israeli Market Presence


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Israel Market Positioning – Industry Standard Server
Local
Processors X86 including blades (Intel \ AMD) Trends

HP

IBM
Local Support

DELL

SUN

Fujitsu This analysis should be


Siemens used with its supporting
documents

Israeli Market Presence


Pini Cohen’s work Copyright 2009©STKI
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Server
STKI recommendation Local
Trends

• Can I define Service\Standards for Platforms-


Servers?

Pini Cohen’s work Copyright 2009©STKI


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165
STKI IT Model

Desktops

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Technologies Maturity Model PC
Trends
2009 – End Point Devices
Business Value

Investment
Mobile Desktop as
to make money a Service
Devices
MAC for the
Cut costs, Business
Traditional IT Project
Increase VDI
SBC for niche Pure
productivity Application Business
environment virtualization Project
Office
Commodity IT 2007 Vista
Windows 7
Services
Software
Appliances
Investment
for regulations

Using Implementing Looking

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General Purpose computation on PC
Trends
the GPU (graphics processing unit)
– Started in computer graphics community
– Mapping computation problems to graphics
rendering pipeline

Courtesy Jens Krueger and Aaron Lefohn


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PC
Why GPU for computing? Trends

• Inexpensive supercomputer
– Two NVIDIA Tesla D870 : 1 TFLOPS
• GPU hardware performance increases faster than CPU
– Trend : simple, scalable architecture, interaction of clock speed, cache,
memory (bandwidth)
GFLOPS

G80GL = Quadro FX 5600


G80 = GeForce 8800 GTX
G71 = GeForce 7900 GTX
G70 = GeForce 7800 GTX
NV40 = GeForce 6800 Ultra
NV35 = GeForce FX 5950 Ultra
NV30 = GeForce FX 5800

Courtesy NVIDIA
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General Purpose computation on PC
Trends
the GPU (graphics processing unit)
• Substantial enhancements in data manipulation and
presentation
• Standard PCs will greatly expand the types and amount
of processing available to the individual user.
• It will take some time for SW to catch up with the new
HW, but once it does we can expect a substantial
increase in the personal productivity and data
manipulation and presentation capabilities of the
average PC user
• Both Thick and Thin Clients will be Thick in CPU power!

Source: www.jgoldassociates.com stki modifications


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PC
I’m hungry! Can I get an Apple? Trends

Data from :
http://arstechnica.com/a
pple/news/2009/02/mac
-market-share.ars
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PC
Netbooks Trends
• Potential users will include both first-time buyers seeking a low-cost
introductory PC as well as experienced users seeking a low-cost second PC for
themselves:
• Communication such as E-mail, VoIP, Video Phone, etc
• Internet access
• Content consumption such as music & movie playback
• Content management such as music & movie download, digital photo management, file &
content search, etc
CHILDREN TEACHERS
• Buyer
• Parents/School • Buyer
• Usage • School
• Internet access • Usage
• E-Mail • Internet access
• Content consumption & management • Content consumption & management

FIRST TIME USERS SECONDARY PC & LIGHT PC USER


• Buyer • Buyer
• User • User
• Usage • Usage
• PC Familiarisation • Internet access
• Internet Access • Document viewing
• E-Mail, Entertainment • Entertainment

Pini Cohen’s work Copyright 2009©STKI Source: http://www.bms.ie/toshiba/NB100%20Netbook%20Briefing.ppt


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PC
Netbooks Trends

• Ultra Light
– Weighing an incredible 999grams the NB100 Netbook is extremely easy
to carry around. Perfect for children and people on the move.
• Small yet Highly Functional
– The B5 form factor boasts a 8.9” Widescreen (1024 x 600) Trubrite®
Display.
• Strong vivid colours from the energy efficient LED backlight display
• Measuring 225 x 190.5 x 29.5 / 33mm the NB100 Netbook is compact but
highly practical.
• Battery location allows the NB100 to be held firmly and therefore less prone
to accidents

Pini Cohen’s work Copyright 2009©STKI Source: http://www.bms.ie/toshiba/NB100%20Netbook%20Briefing.ppt


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PC
Windows 7: Core Technology Trends

• Vista Kernel = Better Compatibility


• Focus on reliability and performance
– Less memory footprint
– Greatly improved performance
– Less power consumption = “Greener” OS and
longer battery life

Fundamentals
http://stlouisdayofdotnet.com/FlashDriveContents%5COverview
%20of%20PDC/PDC%20Overview%20-
%20Kevin%20Grossnicklaus.ppt
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174
PC
Windows 7 Trends

Windows 7 Solution Windows 7 Solution


BranchCache™ DirectAccess

Office Home

Caches content downloaded from New network paradigm enables same


file and Web servers experience inside & outside the office
Users in the branch can quickly Seamless access to network
open files stored in the cache resources increases productivity of
Frees up network bandwidth for mobile users
other uses Infrastructure investments also make
it easy to service mobile PCs and
distribute updates and polices
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PC
Windows 7 Trends

Windows 7 Solution Windows 7 Solution


BitLocker To Go™ Search Federation

+
Consistent experience to find data
Protect data on internal and from multiple locations, including
removable drives SharePoint sites
Mandate the use of encryption with Users and IT can pre-populate
Group Policies Favorites in Windows Explorer to
Store recovery information in Active remote search sites that support
Directory for manageability OpenSearch protocol
Simplify BitLocker setup and IT can point users to select search
configuration of primary hard drive sites w/Enterprise Search Scopes

Pini Cohen’s work Copyright 2009©STKI


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PC
Office Online? Trends

• Both “Thick” and “Thin” versions of:


– Excel
– Word
– PowerPoint
– OneNote

• Much like Outlook Web Access


• Licensing?
– Subscription?
– Ad Supported?
– Hosted?
• Online versions ARE VERY COOL!
http://stlouisdayofdotnet.com/FlashDriveContents%5COverview%20of%
20PDC/PDC%20Overview%20-%20Kevin%20Grossnicklaus.ppt STKI
modifications
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PC
Why software can be painful Trends

• Assembly required!
• User has to acquire all of the required components of one of the “supported” stacks
• User has to install, configure and maintain everything
• Manually intensive process
• Error prone
• Difficult for solution provider to replicate and support
• Fault tolerance (HA/DR) not always there, implemented in inconsistent fashion (requiring
run books for each process), and/or an expensive add-on

Actual Solution

Database Software

Drivers

OS Patches

Operating System

http://marketopsrepo.vmware.com/usergroup/preso
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178
PC
What is a virtual appliance? Trends

• Pre-installed and
preconfigured application
packaged along with an OS
in a virtual machine
• Virtual appliances represent an
evolutionary step in the distribution
of software solutions

• Updates (application – OS –
other) is handballed by the
ISV!
http://marketopsrepo.vmware.com/usergroup/preso/Virtual.Applia
nces.Overview.v3.ppt STKI modifications
Pini Cohen’s work Copyright 2009©STKI
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179
Microsoft IAG For Secure Access – PC
Trends
Example for Virtual Appliance
• Runs on Hyper-V Server 2008 or Windows 2008 with
Hyper-V.
• Minimal performance overhead
• Appliance-like TCO & Security
• Flexible hardware deployment
• Easy disaster recovery, site replication and backup and
restore
• Virtual DMZ Architecture for customers with Virtual
Data Server Farms to eliminate the need for physical
network separation
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Next Generation Laptops: PC
Trends
Virtualization “Built-in”

Will this lead to BYOC –


Bring Your Own
personal corporate Computer?
desktop image

Hypervisor from Citrix/Intel

Intel Processors

Pini Cohen’s work Copyright 2009©STKI Source: Citrix STKI modifications


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181
PC
Solid State Drives (SSD) for laptops Trends

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182
PC
Desktop vs. Laptops? Trends

http://www.geekwithlaptop.com/notebook-laptop-sales-
overtake-desktops-for-first-time/
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Intel – vPro - AMT PC
Trends

• Encrypted remote power up/down/reset (via


wake on LAN, or WOL
• Remote/redirected boot (via integrated device
electronics redirect, or IDE-R
• Console redirection (via serial over LAN, or SOL)
• Preboot access to BIOS settings
• Agent presence checking

http://en.wikipedia.org/wiki/Intel_vPro
STKI modifications
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PC
Patch management vs. Security Trends

Patch Management is NOT a task!


It is an ongoing, necessary vulnerability management process that requires rigorous
testing & continuous auditing to establish baseline security policies.

“Most administrators unable to keep pace with the barrage of


security alerts coming out at the pace of about one every
two to three days.”

“Automation is the only effective solution.”


~David Tschanz, MCP Magazine, August 2003

Does your organization have SLA for security patch


management?
http://www.secureitconf.com/OLD/2005/presentations/
Secure%20IT%20Presentation%20-
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PC Deployment Options (and mix of PC
Trends
these options)

PC
Deployment

Server Based Application Traditional


Blade PC
Computing Streaming Deployment

Client Server
Technology Technology

Citrix,
Thin Client no Thin OS – OLD , WinXPE
Terminal VDI
OS WinCE, Linux PC
Server, Jetro
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PC
Trends
The ClearCube Solution – PC Blades

Source:
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PC
Thin Clients Trends

According to a recent tracker study on the Asia/Pacific excluding


Japan (APEJ) thin client market, total sales of thin clients in 1H
2007 reached 282,667 units, representing an increase of 37.3%
Across the various verticals, the predominant role of thin clients
across the region has shifted away from government/education
segment to financial services …

Source:
http://www.dc.uba.ar/events/eci/2008/courses/n2/Virtualization-
Future.ppt STKI modifications
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188
PC
VDI – Virtual Desktop Infrastructure Trends

Streaming

• PC Virtualization will ease the burden of new PC-HW


assimilation by the organization –the PC HW layer is
virtualized = standard!
Source: Citrix STKI modifications
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VDI – Virtual Desktop Infrastructure - PC
Trends
who is doing the rendering?!
Guest
Guest
Not using the ―real HW‖

Host
` The Host – ―real HW‖ but for many users

Thin Client/Desktop
Windows/Linux based

The client

SPICE is an adaptive remote rendering solution


Utilizes GPU capabilities of the server and/or client
Offloads graphics processing/rendering to client
Source : Redhat stki modifications
Pini Cohen’s work Copyright 2009©STKI
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Microsoft's Team-System-2010 Lab- PC
Management- Trends
Library
Physical Machines Pool
VM Templates Environment Templates
Typical
Win2k3-IIS

Clustered

Win2k3-DB Create a New


One Box
Environment
Win XP SP3

Deployed Environments

Typical on Host1 Clustered on Host2 One Box on Host1

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PC Local
Local Trends – typical desktop issues Trends

• “Running around the clock" for PC upgrades


and installations (sw, memory – etc.)
• We want better PC and Server availability
• Who is responsible for change management
process? Infrastructure (desktop) team? Or
Service Desk Team?
• PST files in the local PC (backups,
managements, regulations)

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PC Local
Local Trends – typical desktop issues Trends

• Major problem in large client (10K PC's) is that the


variety of application sometimes deployed by the
LOB's and not by the IT
• Example for benefits in configuration management
project (SMS) – memory was stolen from the remote
office PC
• “Too much time for PC provisioning”
• Is the application really slow or the user is just
complaining for nothing?

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193
Local trends –PC PC Local
Trends

• For XP users (most of enterprises) used PC’s –


Pentium 4 , 2G RAM, CD, Speakers, warranty for 3
years at about 700 NIS is an option!
• Some users are still buying “IBM Laptops”

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PC Local
Local Trends- SBC Trends

• SBC and thin clients are mainly used in segments


• Some organizations put mandatory for every new
application – SBC compatible
• ROI example for SBC project – in a call center
environment , login in the morning took 15 minutes
(“boot storm”). In SBC the session is on instantly.
• Less support is needed and uptime has increased -
sometimes dramatically up to 10 time less incidents!

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PC Local
Local Trends- SBC Trends

• Both traditional SBC and VDI are excellent


alternatives for DRP
• Top management support is a must in traditional SBC
deployment – end users object to changes in their
workplace
• Secure Browsing via SBC is very common

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196
PC Local
Local Trends – VDI Trends

• Users are looking carefully at VDI – new form of SBC


– Not all application are compatible to traditional SBC
– Smaller shock for the end user – still have the same
environment
• VDI is maturing
– Scalability compared to traditional SBC
– SW distribution
– Storage needed
• Users look mainly at VMWARE and CITRIX. Also
Microsoft and Sun Microsystems

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197
PC Local
Local Trends – Vista and Office 2007 Trends

• Users that migrate to Vista are happy –


stability, security, GREEN, etc.
• Many XP users will skip Vista and go to
Windows 7
• Office 2007 is deployed gradually. Stages are:
– Application compatibility and image preparation
(around 50K NIS)
– Training and then 0.5 day tight support (1400 NIS
at clients location per day)

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PC Local
PC Support Ratios and TCO Trends

• PC First Level Support Ratios: from 120 users per Help


Desk FTE (rather autonomic organization) to 1400
users per Help Desk FTE in centralized (from image
point of view) organization. Median is 360 users per
Help Desk FTE
• PC second level support ratios: from 175 users per PC
technician to 2000 users per PC technician. Median is
400 users per PC technician
• System PC team (building the image, third level
support for system PC problems) ratios: from 350 PC’s
per system PC FTE, to 4000 PC’s per system PC FTE
(very stable organization), Median is 1600 PC’s per
FTE
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Source: STKI
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PC Local
PC Support Ratios and TCO Trends

• First Level success ratios are between 70% to 90%


and even more
• Success ratio of 90% does not necessarily indicate
efficient support (many recurring incidents…)
• PC first level support variation is very bid – example-
what level of application support?
• PC Second Level support Ratios variation is very big
since in some organizations the field technicians are
part of new system implementation, some are
responsible for HW (and some not…)
• Is the SBC system part of System or PC ?!

Pini Cohen’s work Copyright 2009©STKI


Source: STKI
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Market Status and PC Local
Trends
Recommendations
• Users recommended the following PC
integrators/support alphabetically:
– Bynet
– Harel
– HP
– Omnitech
– Team
– Yael

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PC Local
Israel Market Positioning Desktops Trends

Vendors to Watch:

HP
Apple
DELL
Local Support

Lenovo
Not rarely I hear – its all
the same!

Acer
This analysis should be
White used with its supporting
boxes documents

Israeli Market Presence


Pini Cohen’s work Copyright 2009©STKI
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PC Local
Israel Market Positioning Laptops Trends

Vendors to Watch:
Lenovo -
T series
Fujitsu
Siements HP
Toshiba
Local Support

Acer DELL
Apple Worldwide
Leader

This analysis should be


used with its supporting
documents

Israeli Market Presence


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PC Local
STKI recommendation Trends

• Can I define Service\Standards for End Point


Devices – PC’s , Laptops, etc.?

• STKI Round Table: VDI, Traditional SBC,


Application Virtualizations at 20.5.09
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204
STKI IT Model

Storage

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Technologies Maturity Model Storage
Trends
2009 - Storage
Business Value
Investment
to make money CDP
Sophisticated
Cut costs, snaps for creating
Increase Green Dedup environments
Storage for
productivity Backup Storage
Virtualization
Thin
Commodity IT Provisioning FC over
NAS and Ethernet
Services SAN
Flash
Drives Cloud
Investment Email Storage
for regulations Archiving

Using Implementing Looking


Too many ―needed technologies‖. Not enough people+ huge storage growth
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Storage
Fibre Channel over Ethernet (FCoE) Trends

• Leverages Ethernet enhancements to carry Fibrer


Channel traffic over Ethernet
• Maps entire FC frame (inclusive of SOF/EOF) onto

CRC
Ethernet SOF

EOF
FC Frame

Ethernet Ethernet FCoE Ethernet


Header Payload FCS

Driven by INCITS T11-BB-5 with broad industry support

http://www.emulex-emc.com/downloads/Emulex-EMC-
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Storage
Ethernet vs. Infiniband vs. FC ?! Trends

100000
Ethernet's Relentless March
10000

1000
MB/Sec

100

pNFS
10

iWarp

FCoE?
iSCSI

FCIP
1

0.1
1994
1990
1991
1992
1993

1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010

2012
2011
Time
SCSI/FCP Infiniband ATM FDDI Ethernet
NETAPP -
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http://www.partnersummit.com.au/2008/documents/ppts/Technology%
Do not remove source or attribution from any graphic or portion of graphic 20Directions%20&%20Trends 208
208
Storage
Storage Networks: Ethernet vs EtherNot Trends

• iSCSI, NFS, CIFS • SCSI-FCP, SCSI-SRP


• TCP & Ethernet • F.C. and Infiniband
• Congestion Loss • Credit Flow Control
• Stream Oriented • Block Oriented
• Software Transport • Hardware Transport
• High CPU overhead • Low CPU overhead

Nuova Systems Inc.


http://yuba.stanford.edu/trainwreck/trainwreck-
tomLyon.ppt 209
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Storage
Trends
FC over Ethernet (FCoE)
FCoE Benefits

• Mapping of FC Frames over • Fewer Cables


Ethernet – Both block I/O & Ethernet
• Enables FC to Run traffic co-exist on same
on a Lossless cable
Ethernet Network • Fewer adapters needed
• Overall less power
Ethernet • Interoperates with existing
SAN’s
• No Gateway - Stateless
Fibre
Channel
Traffic

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210
Source : GlassHouse
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Storage
SFP+ Trends

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211
Storage

pNFS architecture Trends

Collection of server resources or components; these are assumed to be


controlled by the meta-data server.

The pNFS client still accesses a single meta-data server for traversal or
interaction with the namespace; when the client moves data to and from the
server it may be directly interacting with the set of data servers belonging
to the pNFS server collection.

data

pNFS Block (FC) /


Clients Object (OSD) /
File (NFS)
NFSv4.1 Server Storage
http://www.ogf.org/OGF22/materials/1142/pnfs_ogf22_1.ppt
http://en.wikipedia.org/wiki/Network_File_System_(protocol)
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212
Celerra Multi-Path File System (MPFS) Storage
Trends
Integrates SAN and NAS

NETWORK INFRASTRUCTURE
• NAS request, SAN or NAS
Servers
delivery
• Delivery optimization Data
IP
• Performance and sharing NETWORK Fibre Channel
or iSCSI
• Media content
Control
• Grid-computing content and data
• Large-file content
Connectrix
• Backups
Celerra Symmetrix or
gateway CLARiiON

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213
Storage
FAS Deduplication in Action Trends

presentation.ppt presentation.ppt

20 x 4K blocks Identical file 20 x 4K blocks


= Identical blocks

Data Written to Disk:


With FAS dedupe: 38 blocks

No FAS Dedupe: 75 blocks

presentation.ppt job-cv.doc

http://www.netappusergroup.com/Presentations/2008November/Dedupe%20on%20Filers.ppt
Edited, 25 x 4K blocks Different file 10 x 4K blocks
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214
Storage
Dedup for Backup environments Trends

Easy integration with existing environment

Backup and Nearline


Applications

Data Domain DD690 Appliance


CIFS, NFS,
NDMP, OpenStorage

Ethernet Replication

FC = VTL
2U
2 - 6 ports
RAID-6
500 GB SATA drives
5.4 to 35.2TB with shelves
File system
NVRAM
N+1 fan

Gateway to:
3PAR, EMC, Fujitsu, HDS, HP, IBM, NetApp, Nexsan, Pillar, Sun, Xiotech

215 Pini Cohen’s work Copyright 2009©STKI


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215
Storage
Dedup for production storage?! Trends

• Deduplication is NOT performed in real time


• ONTAP process performs deduplication
– Only one deduplication process can run on a
flexible volume at a time
– Up to eight deduplication processes can run
concurrently on a controller

http://www.netappusergroup.com/P
Pini Cohen’s work Copyright 2009©STKI resentations/2008November/Dedu
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Storage
Dedupe and VMware Trends

• VMware O/S VMDKs dedupe extremely well


– Maximum savings can be achieved by keeping
these in the same volume
– 80+% space savings possible (suitable VMDKs)

http://www.netappusergroup.com/Prese
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%20Filers.ppt 217
Flash Solid State Drives for Tier “0” Storage
Trends
Requirements
Unprecedented Application Performance Characteristics

• 30x IOPS improvement

• 10x faster response time 100% Read Miss Workload

Response Time Millisecond


• 38% less power per drive Flash
Drives
• No moving parts for high
reliability
15K FC Drive
• 73GB & 146GB Drives
Flash Drive
Source: EMC with STKI modification
Workload - IOPs
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Storage
Power Savings Storage Trends

Server tells Hitachi array to power up for transaction


HDDs power up
Transaction takes place
Server tells Hitachi array to power down
HDDs power down

Power On RAID Group

Power Down RAID Group

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219
1 port 10k 1 port 10k 1 port 10k
serial scsi serial scsi serial scsi
146GB 146GB 146GB

1 port 10k 1 port 10k 1 port 10k


serial scsi serial scsi serial scsi
146GB 146GB 146GB

Pini Cohen’s work Copyright 2009©STKI


Server

VMware
VMware
D2D Backup
1 port 10k 1 port 10k 1 port 10k
serial scsi serial scsi serial scsi
146GB 146GB 146GB
scenario

1 port 10k 1 port 10k 1 port 10k


serial scsi serial scsi serial scsi
146GB 146GB 146GB

SQL
Exchange

Do not remove source or attribution from any graphic or portion of graphic


Blade Storage Solution : Common

Source: HP STKI modifications


iSCSI Storage

Snapshots
Trends
Storage

220
Storage
Trends
Blade Storage Solution
Shared storage, file serving & easy management
in the enclosure
− File/Print Serving ( Windows NAS)
− Shared Application Storage (iSCSI SAN)
− Integrated Data Protection (Snapshots, replication, Data Protector Express BU
Software)
146GB

146GB
serial scsi

serial scsi
1 port 10k

1 port 10k

D2D Backup AiO


146GB

146GB
serial scsi

serial scsi
1 port 10k

1 port 10k

Server
146GB

146GB
serial scsi

serial scsi
1 port 10k

1 port 10k

SB600c
146GB

146GB
serial scsi

serial scsi
1 port 10k

1 port 10k
146GB

146GB
serial scsi

serial scsi
1 port 10k

1 port 10k
146GB

146GB
serial scsi

serial scsi
1 port 10k

1 port 10k
VMware Exchange

VMware SQL

Snapshot
Replicatio Tape backup s
n
LAN/
WAN

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221
Storage
Trends
Microsoft DPM

Disk-based
Active Directory®
Recovery
Online Snapshots
System State (up to 512)

Up to Every 15 minutes

DPM 2007
With Integrated Disk & Tape
Tape-based
Windows XP Archive
Windows Server 2003 Offline Tape
Windows Vista Windows Server 2008
file shares and directories

DPM 2007
Continuous Data Protection for Windows Application and File Servers
Rapid and Reliable Recovery from disk instead of tape
Advanced Technology for enterprises of all sizes
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Data Protection And Recovery
High availability and business continuity
needed to meet service levels and
optimal uptime
Simple disaster recovery and backup &
restoration of data and information

Dynamically replicate and move


virtual machines and applications
to distribute workloads in the
event of an outage
Recover and restore the physical
and virtual environments in the
data center through continuous
data protection

―We really liked the looks of [System Center] for three key reasons,
its disk-to-disk-to-tape design, the fact that we could eliminate full
backups altogether and simply take snapshots, and its disaster
recovery features.‖
- Ed Olson, Lead Windows Infrastructure Engineer, AutoNation
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Storage
Wish list storage Local
Trends

• The storage is not managed – how mush storage


is used by application X (prod, drp, dev, train,
etc.)?
• Capacity growth is huge
• Backup process is exhausting.
• Backup\restore time takes too long.
• CDP is not mature

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Storage
Local Trends Local
Trends

• PACS (Picture Archival and Communication


System) for healthcare is major storage consumer
– up to 100TB a year!
• Users wants to explore backup to disk and Dedup.
Not all implementing, however the result is less
tapes\robots upgrades!

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Storage
Local Trends Local
Trends

• Highend vs. Midrange storage:


– More reliable – reset of midrange storage once in a while
– Better replication options
– Throughput is less an issue. Any case the gap is narrowing
between Highend and Midrange.
• Storage Resource Management benefits – cross
platform:
– How much applications used the storage
– What is the actual usage and as percent of allocation
– Read only = safe

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Storage
Local Trends – Storage issues Local
Trends
• Array technology:
• Storage replication vs. DBMS replication for ―100%
valid ‖ DBMS in case of human\application error.
• Server Virtualization project had major issues since
midrange storage was used.
• 146G vs. 300G vs. 500G drives?
• Operations:
• Operations - Producing environments for several new
projects – each project needs several DBMS * dev, test
, integration!
• Storage operations (provisioning, maintenance, etc.) is
complicated and consumes precious time.
• What are optimal Storage staffing ratios?

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Storage
Local Trends – Storage issues Local
Trends

• SRM:
• How much storage a project consumes?
• Unused allocated storage?
• Should these files reside on highend or midrange
storage?

• Backup
• Backup on disk is slower than regular tape backup.
• VMWARE backup best practices?
• Problem – what are ―real‖ DRP tests?
• Is backup that is based on SNAPS safe enough? Is
backup that is based on replicated SNAPS safe?
• What are the compression ratios of DEDUP?
• PST files in the local PC (backups, managements,
regulations)
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Storage
Local Trends- DRP Local
Trends

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229
Storage
Local Trends- DRP Local
Trends

40% of organization are in the process of improving


their BCM\DRP status
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Storage
Local Trends- DRP – New Applications Local
Trends

• Large variety:
– Standard Default is DRP with same capacity for
each application\system
– Each applications\system X 3 !!! (cluster+DRP)
– Standard is storage replication but only one server
– Standards (Gold, Platinum, Silver) for the different
application types
As connections between business processes will grow –
the differentiation will be harder because consistency
issues
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Storage
Local Trends- DRP Drills Local
Trends

• Most drills are done without changing “real”


data
• Only few organizations have BCM drills (“fire
in the building”)
• Although drp\failover architecture is mature,
many issues are discovered only on drills
• Catastrophic IT failure is happening once in 5
years

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Storage Size and Growth Storage
Local
in Selected Industries Trends

Industry 2007 Size Planned


Growth
Defense 500TB-2P 30%- 50%
Finance 80TB-750T 30% - 50%
Health 50TB-350TB 60%-100%
Manufacturing – 20TB-100TB 20%-50%
Retail
Telco 800TB-1.8 PETA 30%
Governmental 5TB-20TB 25%-100%

High Tech 30TB-130TB 20%-30%

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Storage
Storage Ratios Local
Trends
• Number of TB (Raw) per Storage Staff Member (including backup and
DRP of storage):
• In Israel from 10TB per FTE (in small organization with 7TB) to 330TB
per FTE in large Telco\Defence\Finance organization.
• Median is 1 FTE for 100TB raw (including backup\drp)
• Jump in data from 50TB per FTE to 100TB per FTE
• About 25% increased ratios from last years data (for the large
organizations)
• Issues in storage ratios:
– Net vs. Gross. What is Net (with DRP, after Raids)?
– Raid 1 vs. Raid 0 vs. Raid 5 (and other Raid types)
– VTL storage
– Backup operation is distributed
Pini Cohen’s work Copyright 2009©STKI
Source: STKI
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Storage
Storage Ratios Local
Trends

• Storage is the area where many clients complained they are


understaffed – not able to control the allocations, proactive
maintenance , new technologies
• Want to have better ratios? allocate each application highend
storage x4 of what was asked….
• STKI predicts – IT failures caused by Storage

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Source: STKI
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Storage
Storage pricing data Local
Trends

• Storage prices for large highend storage deal (above


3M$) is about 4K$ per raw TB including SW, HW and
warranty for 3 years (most drives fiber)
• Storage prices for not so large (400K$) deals are
around 3K$-4K$ SW, HW and warranty for 3 years
• Example of good deal (about 20K$) for midrange
500G SATA box for about 1.75K$ per TB.

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Storage
Market Status and Trends Local
Trends

• Users recommended the following storage


integrators (providers – from service point of view) :

• EMC
• HDS
• NETAPP Malam-Team GlassHouse

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Storage
Market Status and Trends Local
Trends

• Users recommended the following backup


integrators :
• GlassHouse
• HP EMET Malam-Team
• Ankor Real-Networks IBM

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Israel Market Positioning High-end Storage
Local
Storage (total including MF) Trends

EMC
Local Support

IBM HDS

HP
This analysis should be
used with its supporting
documents

Israeli Market Presence


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Israel Market Positioning High-end Storage
Local
Storage – MF only Trends

HDS

EMC
IBM
Local Support

This analysis should be


used with its supporting
documents
Israeli Market Presence
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Israel Market Positioning Midrange Storage
Local
Storage SCSI Trends

Midrange storage EMC


share is rising on the
expenses of highend NETAPP
storage
IBM XIV N DS
Local Support

HP

HDS

SUN
This analysis should be
used with its supporting
documents

Israeli Market Presence


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Israel Market Positioning Storage
Local
Storage NAS Trends

Vendors to Watch: NETAPP

HDS
Local Support

EMC

HP
This analysis should be
used with its supporting
documents

Israeli Market Presence


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Israel Market Positioning Storage
Local
(Enterprise Backup SW) Trends

CommVault –
not present in Symantec
Israel anymore
Local Support

EMC

IBM
HP

This analysis should be


used with its supporting
documents
Israeli Market Presence
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Israel Market Positioning Storage
Local
(Email Archiving) Trends

Symantec EV
(KVS)
Local Support

IXOS
Zantaz
OpenText
(Autonomy)

QUEST
This analysis should be
used with its supporting
documents
Israeli Market Presence
Pini Cohen’s work Copyright 2009©STKI
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Storage Selected Vendors and SI’s in Storage
Local
Israel Trends

T EAM / Insight
Bezeq Malam/ Glass Data
Int. ANKOR omnitech WE House CCC Matrix Bynet EMET ONE1 T aldor Systems Benefit Harel

EMC x x x x x x x x X x
IBM x x x x x x x
HP x x x x
NETAPP x x x x x x
SUN x x x
HDS x
Fujistu x

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Selected Vendors and SI’s in Israel – Enterprise Storage
Local
B/R SW Trends

Glass Team Real


Vendor EMET House Malam CCC Matrix By net One1 Y ael Network

HP DP x x x x x x
EMC Legato x x x
Symantec x x x x x
IBM TSM x x x X

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Storage
EMC selected clients Local
Trends

• Agam Mehalev ; Agrexco ; Allot ; Amal Chain Schole ; Amdocs ; Amsalem Tours
; Applied Materials ; Arkia ; Asaf Harofe Hospital ; ATView ; Bank Discount ;
Bank Mizrahi ; Bank of Israel ; Barak ; B-Contuor ; BDI ; Bedek ; Beer-Sheva U ;
Beit Berl ; Bezeq ; Biosense ; BluePhonix ; BMC ; Bnei-Zion ; Broadcom ; Bursa
(TASE) ; CA ; Cargo ; Cellcom ; CheckPoint ; cividia; Clalbit ; Clalit ; Commextech
; Comverse ; Co-op ; Corrigent ; Delek ; Delta3 ; DHL ; Diplomat ; Dor Alon ;
ECTEL ; Elacam Medical ; ELAL ; Elbit ; Electra ; Eliahu ; Eliashar ; Emblaze ;
Equinix ; Exlibris ; Eye Blaster ; EZchip ; Fandtech ; Finotec ; FolloWAP ;
Forescout ; Fritz- UPS ; GE Medical ; Gigia ; Golden Pages ; Hadasa ; ; Haemek
; Haifa University ; Halman-Aldubi ; Hanson ; Harel Insurance, Hebrew
Univrsity ; Hevrat-Hashmal ; Highway 6 ; Hillel-Yafe ; HIT ; IAI - Elta ; Ichilov ;
IDIT ; imperia; Imvent ; Integra ; Intel ; Intercomp ; Interfax ; Internet Zahav ;
IPP ; Iscar ; Isralift ; Jerusalem Bank ; John Bryce ; KAKAL ; Kaplan ; Kavei-Zahav
; Kesselman ; Kul El Arab

RED = new name


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247
Storage
EMC selected clients/cont. Local
Trends

• Laniado ; Leadcom ; Leiman-Schlussel ; Loreal ; Maariv ; Mabat ; ; Maccabi


Health (with Flash drives) ; ; Madanes ; Mafiel ; Magen-David ; Maman ;
Mango ; Marvell ; Maveker ; Me Eden ; Medinol ; Mei-Eden ; ; Meir Cars ;
Melanox ; Menora; Metro Motor ; Microsoft (Flash drives) ; Mind ; Mirs ;
Mishan ; MobileTornado ; MOD; Montilio ; Mor Inst. ; Motorola ;
Multilock ; Naharia ; NDS ; Netafim ; Netvision ; Netwise ; Newpan ; Nur ;
Oblicore ; Office-Depot ; Olista ; OPAL ; optier ; Orian ; Ormat ;
Osem ; Partner ; Payton ; Paz ; PazGaz ; Pelephone ; perigo ; Philips ;
Playtech ; Poria ; Port Authority ; Pregonex ; PWC ; ; Quest ; R&D ;
RADVision ; RADWARE ; Rambam ; Random Logic ; Reshet TV ; Rosh Aiean
Municipality ; Sakal ; Samsung ; SAP Labs ; Sarel ; Scopus ; Seabridge ;
Shastowitz ; Shila ; Smarts Shoppers ; Soda Club ; Soroka ; StarCore ;
Stemazki ; Store Alliance ; Storwiz ; SuperGas ; Super-Pharm ; Supersol ;
Taas ; Tadiran Batteire; Technion ; Tel Aviv College ; Telcar ; Telrad ; Tempo ;
Tnuva ; Tower ; TTI ; Unique Software ; Verisign; Visa ; Zif Haft
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248
Storage
NETAPP selected clients Local
Trends
• Actelis ; AdgarInvestment ; AganChemicals ; AIG ; AlbarLeasing ;
Alcatel; AmiadFiltering Systems ; Ariforce ; Army ; Assuta Medical
Centers ; AudioCodes ; Avaya ; Bank Hapoalim ; Bank Leumi
Lmashkantaot ; Bank Mercantile ; Bank Otsar Hachayal ; Bar-Ilan
University ; Bateman Engineering ; Ben-Gurion University ; Bezeqint
; BMC ; Cadence ; Cellcom ; CevaDSP ; Check point ; Cisco ; Clal
Insurance ; Coca Cola ; College MofetInstitute ; Compugen ; Dan
Buses ; Deloitte & Touche ; Delta Galil ; DenyaCibus ; DerechEretz ;
Dexxon ; DiesenhauseGroup ; Direct Insurance ; Discount ; DSPG ;
Elbit ; EpixPharmaceuticals ; ERN ; Eurocom ; FolloWap(Neustar) ;
Freescale ; Gadot ; GE Medical (General Electric) ; Genazim ; Gilat ;
Globes ; Golden Pages ; Golf ; Group ; Haaretz;
HachevraLemeshekVekalkala ; Hachsharat Hayishuv Insurance ;
Hadassah Medical Center ; Hebrew University Jerusalem ; Hertz ;
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249
Storage
NETAPP selected client / cont. Local
Trends

• Herzeliya Municipality ; Highways ; HirshbergBrothers ; IAF ; IAI Bedek ; IAI -Elta ;


IDF & MOD- Intelligence ; IEC ; Ikea ; Intel ; Inteligence ; Interwize ;Iscar ; Isralift ;
Jafora; Kamag ; KeterPlastic ; KiriatOno Academic ; Kodak ; KPMG ; Lahav ;
LehavimBTL ; LeumiCard ; LevinskyCollege ; LR ; Maabarot(Materna) ; Maatz ;
Mabat ; Maccabi Health Services ; Marvell ; Mentor Graphics ; Minhal Mekerkei
Israel ; MisradRosh Hamemshala ; MivtachSimon ; Mobileye ;
MoreshetYaacovCollege ; Motorola Comm ; Navy ; Netvision-Barak ; NICE ; NRG ;
O12 Smile ; Orex ; ORT Schools ; Partner ; Pelephone ; Pemi Primium ; Phoenix ;
Plasson ; Prigat ; PrismaFinance ; Qoalcomm ; Rafael ; Ramta ; Saifun ; Sandisk ;
SAP ; Shafir ; Shape ; Sheba Medical Center ; ShenkarCollege ; Shlomo SixtGroup
(New Kopel) ; Smile communication(internet gold ; Sonol ; Soroka Medical Center
; Tashan ; TechnionHaifa ; Tel-Aviv University ; TEVA ; Tower Semi ; Ultra ; UPS ;
VISA CAL ; Visonic ; Weitzman Institute ; Zoran

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250
Storage
Selected clients - IBM Local
Trends
• IBM - Aashtrom ; Actus imego ; Afcon ; AGAN Chemicals ; Airport Authority ;
Akerstein ; Aliance ; Amdocs ; Applied ; Ashdod bunded ; Automazia ; Bank
Discont (DS8000) ; Bank Jerusalem ; Bank Leumi (DS8000) ; Barak ; BtterPlase ;
Canduit ; Celebros ; Check-Point ; Click sw ; Colmobil ; Comex ; Compugen ;
Comvers ; Comverse ; ContactStream ; DB motion ; DBQ ; Delighnt ; Direct
Finnance ; e-drivetech (E D T) ; Eglue ; El-Al ; Elite ; ELTA ; Elta ; Eriat Bat Yam ;
etternity ; Eurocom ; EuroCom ; Exanet ; Excellance ; Expand Network ;
Federation lab ; Finexo ; Fishman ; FlashNetwork ; Fritz ; Haburssa ; Hamishmar
; Hillan-Tech ; HolmsPlace ; IBA (Reshut Hashidur) ; ICQ ; IDF ; Imagin ; Inbal ;
Intergraph ; Kafrit ; LeumiCard (DS8000) ; Leumit ; Leumit Health ; Maccabi ;
ManPower ; Mataf (FIBI) ; Maxbill ; Mekorot ; Meuchedet (DS8000) ; Michal
Nagarin ; Michlelet Achva ; Ministry Of Transportation (DS8000) ; MSN ; NDS ;
Ness ; Nice ; Nikov ; Nirlat ; Ofir optronics ; Out smart ; Oversese ; Palsan Saasa ;
Partner ; Pelephone ; Phoenix ; Phoenix Insurance ; Poalim ; Postil ; Precise ;
Psagot Ofek ; Randon ; Rashut N/E ; Red Band ; Sapieans ; Sayfan ; SCD ;
SemiConductor ; Shapir Eng‘ ; Sigma ; Siverge ; Smile 012 ; Snowball ; SodaClub
; Solel Boneh ; Storwiz ; Sungard ; Superdrivative ; Supersol (DS8000) ; Tama ;
Tambur ; Tami4 ; TEVA ; Texas Ins. ; Tikshuvim ; Trio ; Unisfair ; Walla-Teletel ;
Webcollage ; Weizman ; Yad Sara ; Yafora ; Yashir Insurance ; Zoglobek
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251
Storage
Selected clients - Storage Local
Trends

• HDS : Amdocs ; Audomazia (LADPC) Bank Leumi ; Bank of


Israel ; Bar-Ilan University ; BAZAN ; Bezeq (ing.); BezeqInt. ;
BluePhonix ; Bursa ; Ectel ; Education Office ; Excnet ; FIBI ;
Hilan Tech ; HOT ; IAF ; IDF ; IEC ; Igud Bank ; Isracard ;
LivePerson; Malam ; Mekorot ; Meuhedet Health ; Migdal ;
Ministry of Labor ; Misrad Habitachon ; Misrad Hashikun ;
Mizrahi ; Open University ; Poalim ; Police ; Rafael ; Shaam ;
Shva ; Social Security ; Supercom

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252
Storage
Enterprise Backup selected clients Local
Trends

• EMC Legato : Amdocs ; Attunity ; Beit Berl ; Bezeq


International ; Brom ; Cellcom (eng.) ; Check Point ; Comverse
; Cyota ; ELTA ; Emblaze ; Foreign Department ; Haaretz ; IDF
Intelligence ; Jerusalem Bank ; Kavey Zahav ; Leumi Card ;
MOD ; MOD ; NDS ; Nice ; Pelephone ; Phoenix ; Rokonet ;
Tapuz ; Technion ; Visa CAL ; Yediot ; Yes ;
• Symantec (Netbackup , Puredisk) : Alvarion ; AIG ; Applied
Materials ; Bank of Israel ; Cellcom ; Celltick ; Ceva ; Clalbit ;
Clalit Health (puredisk) ; Derech Eretz ; Discount Bank ; ECI ;
General Electric ; Hebrew Univercity ; IAI ; Intel ; Iscar ; Israel
Electric ; Jacaka ; Kodak ; Maariv ; Mey Eden ; Mirs ; Motorola
; Netvirion ; Pelephone ; Poalim ; Rafael ; Technion ; Tel-Aviv
Stock Exchange (TASE) ;
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253
Enterprise Backup selected clients

• IBM TSM : Bank Leumi ; Bar-Ilan University ;


Excellence Nesua ; IDF ; IEC ; Isracard ; Migdal
; TEVA ; Waitzman Institute

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254
STKI recommendation

• Can I define Service\Standards for Storage,


Backup, DRP ?

• STKI Round Table : Storage technologies - VTL,


Dedup, Thin Provisioning , CDP at 29.06.09
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255
‫‪WIKIPEDIA‬‬
‫‪STKI‬‬
‫מתוך ויקיפדיה‪ ,‬האנציקלופדיה החופשית‬
‫חברת ‪STKI - Schwarzkopf The Knowledge Integrators‬‬
‫היא חברת ייעוץ בתחום מערכות מידע בישראל‪ ,‬המפעילה צוות‬
‫של אנליסטים‪ .‬לקוחות החברה כוללים בנקים‪ ,‬חברות ביטוח‪,‬‬
‫משרדי ממשלה‪ ,‬חברות היי‪-‬טק ותעשייה‪ ,‬חברות טלקום ועוד‪.‬‬
‫באמצע שנות ה‪ ,80-‬ד"ר ג'ימי (חיים) שוורצקוף ביצע את‬
‫המחקר הראשון מסוגו אודות שוק טכנולוגיית המידע בישראל‪,‬‬
‫עבור חברת ‪ .DEC‬המחקר הכה גלים בשוק הישראלי‪ ,‬ונתן‬
‫תמונת מצב קונקרטית בשוק שהיה עד אותה עת בלתי ממופה‪.‬‬
‫ד"ר שוורצקוף המשיך בחקר השוק ובשנת‪1992‬הקים את חברת‬
‫‪ ,Meta Group Israel‬ששימשה כנציגות בישראל של חברת‬
‫‪ Meta Group‬העולמית‪ .‬במסגרת החברה‪ ,‬המשיך ד"ר‬
‫שוורצקוף לפרסם מחקרי שוק בתחום באופן קבוע‪ ,‬וכן לספק‬
‫ייעוץ לחברות והארגונים המובילים בשוק‪ .‬בשנת ‪ 2004‬נרכשה‬
‫‪ Meta Group‬העולמית על ידי חברת גרטנר‪ ,‬וד"ר שוורצקוף‬
‫והאנליסטים המשיכו בפעילותם בישראל תחת השם ‪.STKI‬‬
‫‪Pini Cohen’s work Copyright 2009©STKI‬‬
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‫‪256‬‬
Pini Cohen’s work Copyright 2009©STKI
257
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Announcements
• This is not just another lunch!

• During lunch you will get an SMS with two questions.


Please answer (before desert..). Results will be
shown in Jimmy’s presentation.

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