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In the software-as-a-service cloud model, the vendor supplies the hardware infrastructure, the software product and interacts with the user through a front-end portal. SaaS is a very broad market. Services can be anything from Web-based email to inventory control and database processing. Because the service provider hosts both the application and the data, the end user is free to use the service from anywhere.
Hewlett-Packard have announced a new master of science degree in Cloud Computing Research. Identified by the Government, Forfs and the IDA as one of the best potential high-value growth areas for Ireland, and a vehicle for future jobs, cloud computing is set to provide a new generation of infrastructure, services and solutions for businesses. Designed by the J.E. Cairnes School of Business & Economics at NUI Galway together with Hewlett-Packard Galways Cloud Services Innovation Centre, the new degree is the first of its kind in Ireland, in providing a programme of advanced research on highvalue, business-focused aspects of cloud computing and services. Cloud computing allows businesses and individuals to use software and access data and services on service providers remote computers, usually connecting over the internet, and typically using a web browser or mobile application.
5. Mobilization. From just about anywhere in the world, services that you need are available. Sales are conducted over the phone and leads are tracked by using a cell phone. Cloud computing opens users up to a whole new world of wireless devices, all of which can be used to access any applications. Companies are taking sales productivity to a whole new level, while at the same time, providing their sales representatives with high quality, professional devices to motivate them to do their jobs well. 6. Consumer trends. Business practices that are most successful are the ones that reflect consumer trends. Currently, over 69 percent of Americans with internet access use a source of cloud computing. Whether it is Web e-mail, data storage, or software, this number continues to grow. Consumers are looking to conduct business with a modern approach. 7. Social media. Social networking is all the wave of the future among entrepreneurs. Companies are using social networking sites such as Twitter, Facebook, and LinkedIn to heighten their productivity levels. Blogs are used to communicate with customers about improvements that need to be made within companies. LinkedIn is a popular website used by business professionals for collaboration purposes. Also, target groups are tracked more efficiently by tagging networks on Facebook. New advertising techniques are also being used on these sites, and businesses are seeing the advantages of assimilating to a more modern world. 8. Customize. All to often, companies purchase the latest software in hopes that it will improve their sales. Sometimes, programs do not quite meet the needs of a company. Some businesses require a personalized touch, that ordinary software cannot provide. Cloud computing gives the user the opportunity to build custom applications on a userfriendly interface. In a competitive world, your business needs to stand out from the rest. Customization is the solution for this problem. 9. No need for hardware hiccups. 10. IT staff cuts. When all the services you need are maintained by experts outside your business, there is not need to hire new ones.
Cloud computing provides web-based services applications, networks, servers, and data storage that are fully managed by outside providers. Instead of purchasing different software programs for every conceivable computing function, and then installing them on numerous different machines, a company can simply opt to contract with a third-party vendor who provides a cloud-computing platform. These vendors are responsible for all hardware and software demands of the services. Applications run on outsourced servers that are more equipped to handle complex programs. Cloud computing enables users to make full use of all the applications which standard desktop computers can run, plus more. Virtual technologies provide access to applications that might not be supported by standard PCs. Many businesses use SaaS, or Software-as-a-Service, which links them to the latest CRM applications without the expense and complexity of traditional server-based software. Additionally, Web-based apps can eliminate the high costs traditionally associated with information technology professionals, who are often needed to install, configure, troubleshoot and perform upgrades on these software programs. These types of computing infrastructures are paid for on-demand from vendors, and are usually billed as either a utility service, much like electricity is billed to households, or as a subscription service which allows the user unlimited access over a period of time. Companies are using cloud computing capabilities to meet their CRM demands. Customer service software is available on the web, which includes call center tools, enabling agents to manage call traffic. Call center software on the web offers options such as predictive dialing, call routing, click-to-call, interactive voice repose, and virtualcall centers. Customers benefit from efficient service with agents qualified to serve them. Contact management software can radically change the way a sales representative does business, by streamlining all aspects of contact management organizing associates, tracking customers, contacting agencies, and remembering important events using calendar features. By making these often tedious administrative tasks
easier and faster, the rep is therefore freed up to make deeper connections with customers and close more deals. Companies are beginning to make use of sales lead management tools that are available via cloud computing. Sales lead management services automate everyday business tasks that would otherwise consume most of a sales representatives time. These tools organize data and generate reports, allowing businesses to track marketing demands. With this information, companies can predict future sales and identify current competitors on the market. Sales lead management services provide updated information on the needs of consumers. By avoid errors, adjusting for seasonal marketing differences and reducing manual labor, cloud computing services can make a demonstrable difference in meeting benchmarks, increasing revenue and decreasing costs. Sometimes, it can be difficult to oversee employees in large companies with multiple departments. All too often, businesses cannot keep up with the flow of information that enters the system because all departments use their own applications to satisfy different purposes. Cloud computing makes integrating applications simpler and easier. All activities are directed by, and stored on, the same data center. Upgrades are automatic, and all information is the most recent available. Sales representatives can communicate with clients; managers can communicate with reps; and everyone has the same reliable access to all aspects of the businesses with real-time data.