Glenda Clark, PMP, CSM, ITIL Project Manager

Santa Clara, CA 95051 408-507-5847 gleclark@gmail.com

Executive Profile Eight years as a Project Manager delivering diverse software projects in cross-functional environments Proficient in Waterfall methodologies; Certified ScrumMaster; Strong communication skills: facilitated Web Ex and face-to-face team meetings, trainer and created training documentation Diverse software skills in design and development: Access, VBA, SAP R3s ABAP, SQL JavaScript and Java Formal Education Bachelor of Science in Psychology University of Illinois Champaign/Urbana Masters in Information Systems Management Keller Graduate School of Management, Fremont, California

Professional Experience College Open Textbooks, Santa Clara, CA 01/2013 PRESENT Senior Collaborative Manager Responsible for encouraging advice from and involvement by the following institutional Collaborative members in the Open Doors Group Collaborative Community: AcademicPub, Benetech Bookshare, California Community Colleges, Chancellor's Office, Carnegie Mellon University, Community College Consortium for Open Educational Resources, Eleven Learning, Flat World Knowledge, Florida Virtual Campus, Foothill De Anza Community College District, Happy About, ISKME, League for Innovation, Macmillan Dynamic Books, MentorCloud, MERLOT, Rice University Connexions, Silicon Valley Education Foundation, SoftChalk, Textbook Equity, Virtual Ability, Words & Numbers as well as the individual members of the Collaborative. Tools: Web conferencing, Pretzi, Joomla, Google Analytics, Google Docs, Google Sites, Social Media tools investigation, Microsoft Office. Kaiser Permanente, Pleasanton, CA 01/2012 12/2012 Senior Project Manager for Kaiser Permanentes 277 Post Back project (a 750,000 EDI software project). After sending claims to payer, the payer returns 277 EDI messages to the Kaiser Permanente system of record. PMI project management processes including the creation of a SharePoint Project Management Information System (PMIS). Tools: SharePoint, MS Project, Excel, Visio, Word, PowerPoint Project Management [Applied Materials, PG&E, Apple Stanford University ] 10/2008 10/2011 [Kaiser Permanente-Business Consultant(07/2011-12/2011)] Managed Personal Healthcare Information (PHI) compliance audit projects. [Applied Materials-Technical Writer(03/2011-05/2011)] Updated Requirements, design specification, Visio process design documents and test scripts for Successfactors and WorkDay applications for the Human Resources team. Pacific Gas & Electric Project Manager(10/2010-2010)] Co-managed ISTS Leadership Critical Hire Project; schedules; status reporting, Configured SharePoint Site to store reporting and communications documents. [Apple, Inc. Engineering Project Manager(6/2008 -10/2010)] managed Apples Server releases and security release updates across matrix project environment; status reporting.
Glenda Clark 408-507-5847

[Stanford University- Project Manager/Senior Business Analyst (02/08-05/08)] for the Housing and Dinning organization, managed the Next Generation IT Planning Project Tools: Microsoft Office, Visio, MS Project, SharePoint WIKI Languages: HTML Siemens - Newark, CA 12/2006 - 11/2007 Senior Project Manager for Project Management Office (PMO) deploying case management software into the data center for assigned California counties; Status reporting; Work order creation; Kickoff meetings; user acceptance testing (UAT); SharePoint archive updates Tools: Microsoft Office, SharePoint, MS Project Server 2007 Extreme Networks Santa Clara, CA 06/2006 11/2006 Program Manager for the WEEE RoHS Compliance Project confirmed regulation compliance audit. Tools: Excel, Visio, PowerPoint, Word, MS Project Cisco San Jose, CA 01/2006 06/2006 Senior Data Analyst for the Repair Data Enablement project; analyzed repair data flows; created requirements documentation Tools: Excel, Visio, PowerPoint, Word, MS Project Languages: Oracle SQL, Toad, Business Objects Saint Leo University Saint Leo, FL 1/2001 present Online Adjunct Marketing Instructor for online Marketing courses (Advertising Management and Personal Selling); Developed online courses to meet learning objectives using Web CT and Blackboard Tools: WebCT, Blackboard, Excel Matrix One, Inc. San Jose, CA 1/2001 10/2002 Senior Implementation Consultant for the implementation of online Product Lifecycle Management (PLM) software with high customer satisfaction ratings Tools: Excel, Visio, PowerPoint, Word, MS Project Languages: HTML, SQL, J2EE, Java SAP Labs, Inc. San Jose, CA 2/1997 10/2000 Senior Developer for the development of SAP/R3 Joint Venture Accounting Partner module: design, development, requirement documentation, and testing; Level 3 Help Desk Support Tools: SAP custom project tool, Microsoft Office, Visio Languages: ABAP, Oracle SQL, and Java Other Project Manager Relevant Experiences Northrop Grumman Pico Rivera, CA Project Manager Led release management projects for the Training and Technical Data application for five years; Designed and taught customer training courses Certifications Microsoft Certified Technical Specialist ( MCTS ) 2007, 2010 Certification in Technical Writing -- California State Fullerton Certified Project Management Professional (PMP) - Project Management Institute Sun Certified Java Programmer Java 2 Platform ITIL V3 Service Management Foundations Certification Agile Development with Scrum, Managing Requirements with Scrum Certified ScrumMaster (CSM) -- Scrum Alliance

Glenda Clark

408-507-5847