Hospital Introduction Profile Aga Khan University Hospital, Karachi, (AKUH,K) started operations in 1985, as an integrated, health care

delivery component of Aga Khan University (AKU). It is a philanthropic, not-for-profit, private teaching institution committed to providing the best possible options for diagnosis of disease and team management of patient care. AKUH's multidisciplinary approach to diagnosis and care ensures a continuum of safe and high-quality care for patients all services under one roof. This University Hospital has 545 beds in operation and provides services to over 42,000 hospitalised patients and to over 500,000 outpatients annually with the help of professional staff and facilities that are among the best in the region. Care is available to all patients in need. Those who are unable to pay for treatment, receive assistance through a variety of subsidies and the Hospital's Patient Welfare Programme. AKUH is the first hospital in Pakistan and among the first few teaching hospitals in the world to be awarded the prestigious Joint Commission International Accreditation (JCIA) for practicing the highest internationally recognised quality standards in health care. Similarly, the Hospital also holds ISO 9001:2000 certification for practicing consistent international standards of quality services. Facilities The Hospital is equipped to diagnose and treat Medical (including Cardiology, Endocrinology, Gastroenterology, Haematology, Nephrology, Neurology and Pulmonology), Surgical (Dental, General, Neurosurgery, Ophthalmology, Orthopaedics, Otolaryngology, Urology and Plastic), Obstetrics and Gynaecology, Paediatrics and Psychiatry patients, and its inpatients have an average length of stay of 3.56 days. The Hospital also provides comprehensive Oncology Services including: Medical and Surgical Management, Radiation Therapy, Chemotherapy, Brachytherapy and Bone Marrow Transplant.. A total of 545 beds, 119 private and 117 semi-private air-conditioned rooms, 251 general ward beds and 54 critical care beds are available in the Intensive Care Unit (ICU), Coronary Care Unit (CCU), Coronary Intensive Care Unit (CICU) and Neonatal Intensive Care Unit (NICU). The Hospital has 11 main operating theaters. There are an additional five operating theaters in Surgical Day Care, two in the Community Health Centre, one in Obstetrics and Gynaecology and two mini-theatres in Section of Emergency. State-of-the-art Pharmacy, Radiology (including nuclear medicine), Laboratory, Cardiopulmonary, Neurophysiology and Rehabilitation services are available at AKUH. A fully equipped Emergency Room is open 24 hours a day with a Triage desk and Fast Track System to ensure prompt medical attention for all patients. AKUH Laboratory operates over 160 phlebotomy or specimen collection centres in Karachi and all major cities of Pakistan. The Hospital also operates nine off-site medical centres (Integrated Medical Service Units) in various parts of Karachi. Home Physiotherapy and Home Nursing and Health Care Services are also available in almost all areas of the city. These off-site services are a part of AKUH's outreach programme to facilitate public accessibility to quality health care. The Hospital draws a large number of referrals from outside Karachi and Pakistan and operates Patient Information and Referral Desks in Hyderabad and Quetta and a Representative Office in Dubai, U.A.E. These offices provide assistance by coordinating all necessary arrangements, including review of medical history by consultants prior to the patient's arrival at the Hospital. Mission, Vision and Quality Policy Mission The mission of AKUH is embodied in a summary statement which is as follows:


Vision

To provide exemplary care to patients; To develop and test innovations in care, education, and research; To support the teaching and research missions of the Faculty of Health Sciences; To contribute to the development of a system encompassing primary, secondary, and tertiary care, and not geographically confined to the existing Hospital facility; To provide access for needy patients who may not, on account of financial difficulties, be able to afford normal Hospital charges, and to reach out to those who might not otherwise present themselves at the Hospital; To develop new services in response to public expectations as resources permit on an economically viable and sustainable basis; and To carry out programmes and assigned missions in a manner that would demonstrate the ability of the institution to attain self-support in a developing nation environment.

"AKUH will be recognised as one of the best health care institutions in Pakistan and the developing world. We will achieve this : By providing compassionate, ethical, accessible and high Quality care that meets or exceeds the needs and expectations of our patients, their families and others whom we serve.

By providing an outstanding work environment that fosters motivation and commitment in our staff. By enabling leadership in education and research that improves the health of the people in the region."

Quality Policy We at Aga Khan University Hospital

Provide compassionate, ethical, accessible and high quality care that meets the needs or expectations of our patients, their families and others whom we serve. Provide a work environment that fosters motivation and commitment in our staff. Enable leadership in education and research that improves the health of the people in Pakistan.

Patient Satisfaction Surveys Patient satisfaction surveys enable the Hospital to seek its patients' views on services they have received at the Hospital and this data is used as a tool for self-analysis and improvement. These surveys are now conducted on an on-going basis for Consulting Clinics (CC), Community Health Centre (CHC), Section of Emergency Medicine (SEM), Surgical Day Care (SDC), Inpatients, Executive Clinic, Laboratory (Main and Soparivala), Radiology, Cardiopulmonary, Neurophysiology, Physiotherapy and Pharmacy services.

Sample size for each service is determined statistically and is sufficient to estimate the proportion of satisfied patients with 5 per cent estimation error with 95 per cent level of confidence. Data collection continues through out the year. Patients are selected randomly from the Hospital's computerised patient database. Interviews for all services, excluding Laboratory and Radiology (for which face to face interviews are conducted due to a large number of outside referrals), are done over the telephone within five to seven days of a patient's utilisation of the services. For further improvements in the services in response to patients' feedback, satisfaction data is analysed and per cent of overall satisfied patients and their ratings on individual service attributes are circulated to all service providers and senior leadership at the end of each quarter.

Our Services

Inpatient Services Consulting Clinics Emergency Clinical Laboratories Radiology Cardiopulmonary Services Neurophysiology Services Executive Clinic

Pharmacy Services Physiotherapy and Rehabilitation Services Home Health Services Clifton Medical Services Other Off-site Medical Centres Corporate Services Support Services Special Services