RICHARD L.

THOMPSON
Sevierville TN 37862 Cell Phone: (941) 320-8166 Email Address: rich@operationsusa.com Preferred Work Locations: Eastern United States

EXECUTIVE PROFILE
A highly motivated business professional committed to making a positive impact on the goals and operations of an organization. Extensive experience in strategic planning, management, operations, risk management and profitable revenue growth. An extraordinary listener with a communications style that motivates staff and strengthens client relationships. Focused on policies for continuous quality improvement which influences staff to adapt company processes to meet identified client needs. Develops an operational environment which encourages motivated, empowered staff to focus on superior service as the cornerstone to solicit new clients and customers. Recognized for the successful identification and implementation of changes necessary to drive improved performance and profits.

CONSULTING/BUSINESS MANAGEMENT, Eastern U.S.

Owner | Consultant

2009 to 2013

Consultant to companies including Flightstar Trading, Blue Tech Unlimited, Arc Blue, and other confidential companies. Provided contract oversight, business and risk management, business/strategic planning and operational consulting for airline, technology, and retail companies.

KIMLEY-HORN AND ASSOCIATES, INC., Raleigh, N.C.

Principal | COO | General Manager

1996 to 2009

Directed Operational Management for the $95MM Florida Region (+800 staff) of Kimley-Horn and Associates, Inc., a top-drawer, national multidisciplinary planning and design engineering firm. Drove the growth of business through addition of eight new offices in five years in strategic markets utilizing a combination of key hires and/or acquisitions. Led the Operational Strategic Planning and Risk Management activities for the Region. Initiated the acquisition, successful integration, and strategic growth planning of three small companies which resulted in a 10 percent increase in regional profit. Established workplans, developed goals and performance metrics required for the Intelligent Transportation Systems (ITS) practice to increase profit by $3MM annually. Drove the transition of KHA from a decentralized IT program to centralized. Identified and implemented a method to produce plans utilizing professional staff and software; resulted in higher profits in existing markets and a competitive edge in new markets. Led the development of growth plan for the Sarasota Unit utilizing the addition of new disciplines, key transfers, and strategic hires; increased staff from 30 to 95. Directed operational activities of Florida region which grew from 260 staff to +800 staff with an increase in revenue from $35MM to $95MM in seven years.

Richard L. Thompson

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T.Y. LIN INTERNATIONAL/BASCOR, INC., Chicago, IL

Executive Vice President | Director of Engineering | Manager of Operations

1992 to 1996

Led the business management and operational performance of the Chicago-based subsidiary of T.Y. Lin. Set policies which created the most profitable domestic operating unit in the country. Led strategic planning, management, and development of the annual business plan. Directed financial, technical, and marketing operations of the $10MM Midwestern region. Successful in growing revenues by 25 percent and operating income by 150 percent.

BASCOR, INC., Chicago, IL

COO | Owner | Partner | Director of Engineering

1985 to 1992

Led the growth of this prominent and well-respected Chicago area consulting engineering firm from a staff of 3 to 65 which resulted in growth of annual revenues to +$10MM. As COO, set policies and directed all technical and financial business activities. Established the strategic plan, environment, and support structure which allowed staff to be successful in the pursuit of aggressive goals for growth and profitability. Directed the planning and set operational requirements for a nationally accredited asbestos laboratory that resulted in $1MM in annual revenue and profits of +25%.. Increased revenue and profit 700% in 7.5 years; resulted in the sale of BASCOR in 1992.

METCALF & EDDY, INC., Chicago, IL

1982 to 1985 Project Manager | Senior Engineer | National Director of Stormwater Planning and Design
Hired as to stem $0.5MM in annual business losses in the Stormwater unit. Directed the strategic planning, management, and operations of all activities for the Stormwater practice. Restructured projects setting operational goals which stopped losses in the first 6 months. Set requirements for the hiring of new staff and led the development of pricing and scoping policies required to ensure successful, profitable performance of all new projects. Implemented the FIRST public agency use of Computer-Aided Design (CAD) for the Illinois Department of Transportation and the City of Chicago.

SCHUMACHER AND SVOBODA, INC., Chicago IL

Project Manager | Project Engineer

1977 to 1982

EDUCATION
Northwestern University, Evanston, IL
B.A. - Psychology, 1977 B.S. - Civil Engineering, 1977 with graduate studies in Soils Engineering

Richard L. Thompson

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