A Project Report on Study of Vruksh e-business Suit Systems Conducted at

Vruksh Technologies Pvt Ltd.

Submitted in partial fulfillment of the course requirement of Post Graduate Diploma in Management
Submitted By: Pradeep Singha. (PGDMA1135) External Guide: Mr. Sunny Singh Thakur ( Asst. Branch Oper. Head) Internal Guide: Prof. Geeta Joshi (IT Faculty DSBS)

2011-2013

Dayananda Sagar Business School Shavige Malleswara Hills, Kumaraswamy Layout Bangalore 560078

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GUIDE CERTIFICATE

This is to certify that the report titled Study of Vruksh e-business Suits System at Vruksh Technologies has been prepared under my guidance and supervision. The report is submitted in partial fulfillment of the requirement for the award of Post Graduate Diploma in Management (Approved by AICTE) by Pradeep Singha. (DSBSPGDMA1135) and this report/study has not formed a basis for the award of any degree or diploma in any university/institution.

Place: Bangalore Date:

Prof. Geeta Joshi (IT Faculty DSBS)

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Student Declaration

I hereby declare that the report/study titled Study of Vruksh e-business Suits Systems at Vruksh Technologies Pvt. Ltd prepared under the guidance of Prof. Geeta Joshi submitted in partial fulfillment of the requirement for the award of Post Graduate Diploma in Management (AICTE) at Dayananda Sagar Business School is my original work and has not been submitted for the award of any other degree/diploma in any university/institution.

Place: Bangalore

Pradeep Singha

Date:

(DSBSPGDMA1135)

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Acknowledgement

The satisfaction and euphoria that accompany the successful completion of any task would be incomplete without the mention of the Mentors, whose constant guidance and encouragement crown all the efforts with success. I highly obliged to the Dayananda Sagar Business School for arranging the program of dissertation report in Post Graduate Diploma in Management. in such a manner. It is my privilege to express my deep sense of gratitude to Prof Geeta Joshi at the Dayananda Sagar Business School, Bangalore. For her efforts, guidance, valuable comments and suggestions for making this Dissertation project report. She helped me to complete my report on the practical study and gave contribution to improve and expand my practical knowledge. Finally, I express my intense gratitude to my parents whose blessings and helped me to translate my efforts into fruitful achievement.

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INDEX

SERIAL NO. 1.

CONTENTS

PAGE NO.

Industry Profile

1.1) 1.2) 1.3) 1.4)

Introduction of IT industry History of IT industry in India Software Development

Software development methodology

02 03 06 09

2.

Research Methodology

2.1) 2.2) 2.3)

2.4)

Objective of study Data collection Tools Limitations of study

11 11 12 12

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3.

Company Profile

3.1) 3.2) 3.3)

Vruksh Technologies Profile Objective of Vruksh technologies Study of Vruksh e-business Suites Software:

14 15 17

4.

Data analysis & Interpretation

4.1)

Data analysis

20

5.

Finding and suggestions

5.1) 5.2)

Findings Suggestion

31 32

Conclusion

6.1

Conclusion

34

Bibliography

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Dayananda Sagar Business School

Introduction The Information technology industry in India has gained a brand identity as a knowledge economy due to its IT and ITES sector. The ITITES industry has two major components: IT Services and business process outsourcing (BPO). The growth in the service sector in India has been led by the ITITES sector, contributing substantially to increase in GDP, employment, and exports. The sector has increased its contribution to India's GDP from 1.2% in FY1998 to 7.5% in FY2012. According to NASSCOM, the ITBPO sector in India aggregated revenues of US$100 billion in FY2012, where export and domestic revenue stood at US$69.1 billion and US$31.7 billion respectively, growing by over 9%. The major cities that account for about nearly 90% of this sectors exports are Bangalore, Hyderabad, Chennai, Delhi, Mumbai. Bangalore is considered to be the Silicon Valley of India because it is the leading IT exporter. Export dominate the IT ITES industry, and constitute about 77% of the total industry revenue. Though the IT ITES sector is export driven, the domestic market is also significant with a robust revenue growth. The industrys share of total Indian exports (merchandise plus services) increased from less than 4% in FY1998 to about 25% in FY2012. According to Gartner, the "Top Five Indian IT Services Providers" are Tata Consultancy

Services, Infosys, Cognizant, Wipro and HCL Technologies. This sector has also led to massive employment generation. The industry continues to be a net employment generator - expected to add 230,000 jobs in FY2012, thus providing direct employment to about 2.8 million, and indirectly employing 8.9 million people. Generally dominant player in the global outsourcing sector. However, the sector continues to face challenges of competitiveness in the globalized world, particularly from countries like China and Philippines. India's growing stature in the Information Age enabled it to form close ties with both the United States of America and the European Union. However, the recent global financial crises has deeply impacted the Indian IT companies as well as global companies. As a result hiring has dropped sharply, and employees are looking at different sectors like the financial service, telecommunications, and manufacturing industries, which have been growing phenomenally over the last few years. India's IT Services

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industry was born in Mumbai in 1967 with the establishment of Tata Group in partnership with Burroughs. The first software export zone SEEPZ was set up here way back in 1973, the old avatar of the modern day IT park. More than 80 percent of the country's software exports happened out of SEEPZ, Mumbai in 80s.

History of IT Industry in India: The Indian Government acquired the EVS EM computers from the Soviet Union, which were used in large companies and research laboratories. In 1968 Tata Consultancy Servicesestablished inSEEPZ, Mumbai by the Tata Groupwere the country's largest software producers during the 1960s. As an outcome of the various policies of Jawaharlal Nehru (office: 15 August 1947 27 May 1964) the economically beleaguered country was able to build a large scientific workforce, third in numbers only to that of the United States of America and the Soviet Union. On 18 August 1951 the minister of education Maulana Abul Kalam Azad, inaugurated the Indian Institute of

Technology at Kharagpur in West Bengal. Possibly modeled after the Massachusetts Institute of Technology these institutions were conceived by a 22 member committee of scholars and entrepreneurs under the chairmanship of N. R. Sarkar. Relaxed immigration laws in the United States of America (1965) attracted a number of skilled Indian professionals aiming for research. By 1960 as many as 10,000 Indians were estimated to have settled in the US. By the 1980s a number of engineers from India were seeking employment in other countries. In response, the Indian companies realigned wages to retain their experienced staff. In the Encyclopedia of India, Kamdar (2006) reports on the role of Indian immigrants (1980 - early 1990s) in promoting technologydriven growth:

The ground work and focal point for the development of the information technology industry in India was led by the Electronics Commission in the early 1970's. The driving force was India's most esteemed scientific and technology policy leader M. G. K. Menon. With the support of the United Nations Development Programme (UNDP) under project

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IND/73/001, the Electronics Commission formulated a strategy and master plan for regional computing centers, each to have a specific purpose as well as to serve as a hub for manpower development and to spur the propagation of informatics in local economies. The first center, the National Centre for Software Development and Computing Techniques (from 1973 onward) was at the Tata Institute of Fundamental Research in Mumbai and was focused on software development. A key decision of the strategy was to not focus on large-scale hardware production but rather intellectual capital and knowledge development. The success of this decision can be seen in the global leadership of Indian entrepreneurs and computer scientists in software development. Jack Fenster stock of the United States was the program manager on behalf of the UNDP and the key advisor to the Indian Government for the implementation of the master plan.

The National Informatics Centre was established in March 1975. The inception of The Computer Maintenance Company (CMC) followed in October 1976. During 1977-1980 the country's Information Technology companies Tata Infotech, Patni Computer Systems and Wipro had become visible. The 'microchip revolution' of the 1980s had convinced both Indira Gandhi and her successor Rajiv Gandhi that electronics and telecommunications were vital to India's growth and development. MTNL underwent technological improvements. During 1986-1987, the Indian government embarked upon the creation of three wide-area computer networking schemes: INDONET (intended to serve the IBM mainframes in India), NICNET (the network for India's National Informatics Centre), and the academic research oriented Education and Research Network (ERNET).

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Resent Devlopment The economic effect of the technologically inclined services sector in Indiaaccounting for 40% of the country's GDP and 30% of export earnings as of 2006, while employing only 25% of its workforce. Today, Bangalore is known as the Silicon Valley of India and contributes 33% of Indian IT Exports. India's second and third largest software companies are head-quartered in Bangalore, as are many of the global SEI-CMM Level 5 Companies. Mumbai too has its share of IT companies that are India's first and largest, like TCS and well established like Reliance, Patni, LnT Infotech, i-Flex, WNS, Shine, Naukri, Jobspert etc. are head-quartered in Mumbai. And these IT and dot com companies are ruling the roost of Mumbai's relatively high octane industry of Information Technology. Such is the growth in investment and outsourcing; it was revealed that Cap Gemini will soon have more staff in India than it does in its home market of France with 21,000 personnel in India. On 25 June 2002 India and the European Union agreed to bilateral cooperation in the field of science and technology. A joint EU-India group of scholars was formed on 23 November 2001 to further promote joint research and development. India holds observer status at CERN while a joint India-EU Software Education and Development Center is due at Bangalore.

Big Four IT Services companies in India

TCS Wipro Infosys HCL Technologies

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Software Development Software development (also known as application development, software

design, designing software, software application development, enterprise application development, or platform development) is the development of a software product. The term "software development" may be used to refer to the activity of computer programming, which is the process of writing and maintaining the source code, but in a broader sense of the term it includes all that is involved between the conception of the desired software through to the final manifestation of the software, ideally in a planned and structured process. Therefore, software development may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities that result in software products. Software can be developed for a variety of purposes, the three most common being to meet specific needs of a specific client/business (the case with custom software), to meet a perceived need of some set of potential users (the case with commercial and open source software), or for personal use (e.g. a scientist may write software to automate a mundane task). Embedded software development, that is, the development of embedded software such as used for controlling consumer products, requires the development process to be integrated with the development of the controlled physical product. The need for better quality control of the software development process has given rise to the discipline of software engineering, which aims to apply the systematic approach exemplified in the engineering paradigm to the process of software development here are several different approaches to software development, much like the various views of political parties toward governing a country. Some take a more structured, engineering-based approach to developing business solutions, whereas others may take a more incremental approach, where software evolves as it is developed piece-by-piece. Most methodologies share some combination of the following stages of software development:

Analyzing the problem Market research

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Gathering requirements for the proposed business solution Devising a plan or design for the software-based solution Implementation (coding) of the software Testing the software Development Maintenance and bug fixing

These stages are often referred to collectively as the software development lifecycle, or SDLC. Different approaches to software development may carry out these stages in different orders, or devote more or less time to different stages. The level of detail of the documentation produced at each stage of software development may also vary. These stages may also be carried out in turn (a waterfall based approach), or they may be repeated over various cycles or iterations (a more "extreme" approach). The more extreme approach usually involves less time spent on planning and documentation, and more time spent on coding and development of automated tests. More extreme approaches also promote continuous testing throughout the development lifecycle, as well as having a working (or bug-free) product at all times. More structured or waterfall based approaches attempt to assess the majority of risks and develop a detailed plan for the software before implementation (coding) begins, and avoid significant design changes and re-coding in later stages of the software development lifecycle planning. There are significant advantages and disadvantages to the various methodologies, and the best approach to solving a problem using software will often depend on the type of problem. If the problem is well understood and a solution can be effectively planned out ahead of time, the more "waterfall" based approach may work the best. If, on the other hand, the problem is unique (at least to the development team) and the structure of the software solution cannot be easily envisioned, then a more "extreme" incremental approach may work best. A software development process is a structure imposed on the development of a software product. Synonyms include software life cycle and software process. There are several models for such processes, each describing approaches to a variety of tasks or activities that take place during the process.

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Consistency in Software
In order to ensure that software can evolve in a way that maintains its inherent multidimensionality, one must ensure that the different dimensions evolve together in a consistent manner. Software has too many dimensions to combine within a single framework. A good mechanism should not be geared to a specific problem such as ensuring the consistency of a UML class diagram with the source code. Instead it should be flexible enough to handle the broad range of dimensions that are actually involved in software development. The sources of ideas for software products are legion. These ideas can come from market research including the demographics of potential new customers, existing customers, sales prospects who rejected the product, other internal software development staff, or a creative third party. Ideas for software products are usually first evaluated by marketing personnel for economic feasibility, for fit with existing channels distribution, for possible effects on existing product lines, required features, and for fit with the company's marketing objectives. In a marketing evaluation phase, the cost and time assumptions become evaluated. A decision is reached early in the first phase as to whether, based on the more detailed information generated by the marketing and development staff, the project should be pursued further. Because software development may involve compromising or going beyond what is required by the client, a software development project may stray into less technical concerns such as human resources, risk management, intellectual

property, budgeting, crisis management, etc. These processes may also cause the role of business development to overlap with software development.

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Software development methodology

A software development methodology is a framework that is used to structure, plan, and control the process of developing information systems. A wide variety of such frameworks have evolved over the years, each with its own recognized strengths and weaknesses. One system development methodology is not necessarily suitable for use by all projects. Each of the available methodologies is best suited to specific kinds of projects, based on various technical, organizational, project and team considerations.

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Dayananda Sagar Business School

OBJECTIVES: Understand the professional, ethical, legal, security and issues and responsibilities of the software. To Know whether the sales and services staff are satisfied with the system Identify some more requirement of the software for the benefit of the company, To Know the Software is user friendly or not. To understand the advantages and disadvantages of the software.

(A) DATA COLLECTION: The main source of information for this study is based on the data collection. Data collected are both primary and secondary in nature. Primary Data Primary data have been directly collected from the employee and customers of Vruksh Technologies as well from the people outside the Vruksh Technologies by survey method through undisguised structured questionnaire. Questions like open ended, close ended, multiple choice, dichotomous and ranking type have been used for the purpose of data collection. Secondary Data Secondary data have been collected from official website of Vruksh Technologies and also from other official websites. Sample Size Sample size is the total number of samples selected for the study from the sampling population. Sample size for the study taken is 30.

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(B) TOOLS:
Tools used in the study are 1. Percentage analysis 2. Chi square-test

Chi Square -test

A chi-squared test, also referred to as chi-square test or test, is

any statistical hypothesis test in which the sampling distribution of the test statistic is a chi-squared distribution when the null hypothesis is true, or any in which this is asymptotically true, meaning that the sampling distribution (if the null hypothesis is true) can be made to approximate a chi-squared distribution as closely as desired by making the sample size large enough.

X2 =
Where N = a + b + c + d

Limitations Of The Study

Time constraint- the study is a time consists. Awareness of the software to the outside world of the origination Study of software cannot establish that the software functions properly under all conditions but can only establish that it does not function properly under specific conditions

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Dayananda Sagar Business School

Company Profile: "Vruksh Technologies (VT) is today, a mature and fast growing company committed to providing reliable and cost-effective I.T. training and development solutions to deliver unprecedented, measurable business value. Emphasis on quality, world-class human resources and cutting edge solutions drive its commitment. With a successful track record of serving the most demanding customers, VT can bring you the benefits of working with a partner with software skills, networking expertise, project management experience and domain knowledge in every aspect of Information Technology. The prime tenet of VIPLs philosophy is to partner with its clients using innovative models of engagement. The accent is not just on IT benefits but on a whole host of business benefits. Realizing strategic imperatives in the form of measurable business value, through Business Solutions, is a cornerstone of VIPLs engagement philosophy. VIPL represents the most progressive thinking on: Partnering with clients High value consulting-driven Business Solutions Exploiting emerging and established Information Technologies to create business value. Think of us as a next generation consulting company

Vision
VT vision is seeing an opportunity inside a challenge, which aims to be a leader in the areas of IT Training, Web Site Development and Software Development, which contribute significantly to build new India and become valuable Software Company.

Mission
VT mission is to deliver high end professional training to student to become next generation software developer, and to developed world-class software solutions across the business lines with the highest standards of professionalism, quality and customer service.

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Team With a strong technical knowledge base and proven expertise in the areas of software technology, our team is your ideal technology partner. Our quality consciousness, process, and commitment make us immensely valuable for our partners.

Services provided by Vruksh Technologies

Software & Web Development

Vruksh Technologies is expertise in creating customer enterprise application design, development and integration services for companies seeking to create or enhance custom business applications. We provide enterprises the advantage of custom software application development outsourcing. Custom software development brings applications to life. We make them affordable and adoptable

Application Maintenance & Support

Our Maintenance & Support services improve the quality of existing applications to industry standard requirements and boosts uptime. Our software application development, maintenance and support services. IT Training

We provide Professional Training for B.Tech, MCA, BCA, Msc (IT),MCM students in Asp.net ,Vb.net,C#.net, Linq, Silverlight, AJAX, Web Designing, Php ,Jumla, with latest technology and live project at our software company. after training we provide Experience Certificate from our company . Training provided by experienced trainer in our company.

Web Hosting

Our company that is dedicated in helping small and midsize business companies to reach customers online. We believe that by creating a website, all you have is just web presence, but to get effective traffic on your website, it is equally important to have a well

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designed one. This is why we provide the best of Web Hosting and Web Designing services. Also, our services are backed with exceptionally good quality and low costs.

Some Products of Vruksh Technologies Laboratory Management System 10.8 Brokerage Management System 2.0 Institute Management System 1.0 Hospital Management System 2.0

Some Clients of Vruksh Technologies

QualiChem Laboratory Pvt. Ltd Sangeeta Brother's Pvt. Ltd IST Computer's Pvt Ltd College Management System 2.0 School Management System 2.0

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 Study of Vruksh e-business Suites Software:

INTRODUCTION

Vruksh e-business suite software which is used by Vruksh technology pvt ltd. This software is nothing but a client or customer management system software. Most businesses today use some type of Client Management Software for keeping track of their customer information. Many are very simple systems that track basic contact information such as customer name, address, phone number, and email address. Those systems may be a card file or Rolodex, some sort of database or spreadsheet program, or software specifically designed for managing contact information. In a competitive business environment it is important to have a Client Management Software system that not only organizes the information for the contacts you work with, but also for the companies. Your Client Management Software must permit you to easily review the contact information for the people and companies you work with as well as giving you access to a history of the communication, events, and actions related to them. The first Client Management Software programs were simple paper files with the contact data (name, address, and phone number) of the people you worked with. Many business people kept this information in card files or address books. With the development of day planners and date books many business people found an easy way to keep all their customer information in one place, with a spot for short notes and a calendar close at hand. However, their Client Management Software was still on paper making it cumbersome to update and difficult to share information with colleagues. As computers and software took over the business world, they took over Contact Management as well. You could now keep your contact data in a spreadsheet or database. This made updating the information a bit easier, but could still be cumbersome to use and often took more than basic knowledge of the software program. With software programs designed for Contact Management, the business professional finally got a tool allowing them to easily organize contact data in one location, make it simple to update and record information not previously available (email and website addresses). The preeminent

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Client Management Software in this arena being Microsoft Outlook, allowing easy collection of contact data with access to your email, calendar, and daily task lists. Reviewing the history of communication you have had with your clients is a vital component of Client Management Software, and should be a simple process. When working in a Client Management Program, you want to be able to see all the activities related to a specific person or a company. The Prophet Contact Manager allows you to select a specific contact or company and see all the related emails, appointments, tasks and even sales opportunities. The Contact Manager presents you with tabbed sections that allow you to easily switch between viewing emails, appointments, tasks and attachments for a specific contact or company. If you are looking for an email from one of your clients just click their name in the Contact Manager window, then select the "Emails" tab. You can now find that email from any folder in your Outlook, and with a simple click open it to review the specifics. That message is opened directly from your Outlook. This can be a vital function of Client Management Software in providing a consistent and reliable history of your relationship and communication with a client. Client Management Software will provide your business with the ability to track the contact information for both the people and the companies you work with, it will create relationships between the two, and will provide you with a way to see a comprehensive history of activities in an easy to navigate interface. Prophet CRM creates all this for you inside a system you are already using, Microsoft Outlook. You can continue to work in Outlook as you always have, and utilize Prophet's advanced Client Management features to keep tabs on every communication and activity you have for a specific client. This can be an important advantage if your company is already using Outlook, as it dramatically shortens the time it takes for users to become familiar with the new Contact Management features. Prophet's integration with Outlook also eliminates the problem of having customer data in two places. With Prophet your contact data is on only one place.

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Dayananda Sagar Business School

Data Analysis and Interpretation

No of Males and females

No of respondents males females

30 18 12

Analysis:From the above table we can analysis that male candidate are more than the female candidate

respondent
20 18 16 14 12 10 8 6 4 2 0 male female

respondent

Interpretation: In the given graph it clearly indicates that out of 30 respondent 18 are males and 12 are females.

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Age group of respondents

Age group 18-25 26-35 36 and above

No of respondent 30 10 12 8

Analysis:From the above table we can analysis that the no of respondents are more in the age group of 25-35.

No of respondent 30
36 and above

26-35

No of respondent 30

18-25

10

15

Interpretation: In this given graph its clearly state that no of respondents is 30 but age group divided into Four category

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Vruksh e-business suite software is flexible? No of respondents Agree Disagree 30 22 8

30 25 20 15 10 5 0 Agree Disagree

Analysis:From the above graph we can analysis that the Vruksh e-business software is flexible.

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Is the software is user friendly?

No of respondents Agree Disagree

30 26 4

Agree

Disagree

13%

87%

Analysis:From the above pie chat we can analysis that the Vruksh e-business software is userfriendly. And it can be operate easily by any users.

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Male Agree Disagree Total 15 3 18

Female 11 1 12

Total 26 4 30

H0 = opinion of both male and female about the software is independent. H1 = opinion of both male and female about the software is not independent.

X2 =

X2 = 30(15*1 11*3)2/ 18*12*26*4

X2 = 0.4326 Degree of freedom = (c-1)(r-) = (2-)(2-1) = 1 At 5% level of significant for 1 degree of freedom, critical value k=3.84 X2 = 0.4326 < 3.84 =k Accept H0 Hence opinion of both male and female about the software is independent.

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Can it easily be integrated into Current physical scenario?

No.of respondents Yes No

30 16 14

16.5 16 15.5 15 14.5 14 13.5 13 Yes No

Analysis:By the analysis through t-test we can observe that the software Vruksh e-business suite will integrate into current physical scenario.

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The software provided by Vruksh technologies are affordable?

No.of respondents Yes No

30 10 20

20 18 16 14 12 10 8 6 4 2 0 Yes No

Analysis: From the above graph we can analysis that the software which are providing by the Vruksh technology are not affordable by every person.

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The Software which are provided by Vruksh Technology is beneficial for the customer?

No.of respondents Agree Disagree

30 28 2

Agree

Disagree

Analysis: From the above chart we can analysis that The Software which are provided by Vruksh Technology is beneficial for the customer

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Taking into consideration the features and benefits of the software itself. Are you satisfied with the product?

No.of respondents Satisfied Dissatisfy

30 18 12

18 16 14 12 10 8 6 4 2 0 Satisfied Dissatisfy

Analysis:From the above test it is proved that the Respondents are satisfied with the features and benefits of the software.

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Dayananda Sagar Business School

Findings
Some salespeople neglect to update customer records. The software ends up costing more than it benefits a business. Looking at the current scenario more marketing effort should be done at the organizational level.. There is no proper monitoring of the software performance in the Vruksh technologies. All staff members agree that software is user friendly, faster and better compared to manual method.. In case of any complaints from customer about the servicing, then the systems plays a major role by displaying the name of service man who have given the service to the customers. The staff of Vruksh technologies is satisfied with the system.

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Suggestions: The organization can arrange some experienced staff so that it can get better output from the customers. Individual counseling should be done so that the employee can express their needs and requirement and necessary steps should be taken to resolve the problems. All staff members must be given the proper training about the software because absence of the software technician can slow down the work due to some error in software. The software will be more user friendly. With partnership with Android and iOS so the Vruksh technologies should have global presence and a strong brand name. Company must develop more software and application so needy customer can get their demand satisfy. The disadvantages of the software must rectify quickly and company should have a separate research unit to find out ineffectiveness and disadvantages of software. Proper monitoring of the software should be better.

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Dayananda Sagar Business School

Conclusions From the above study we can say that the Vruksh e-business suits system software is doing a good job towards the client management system. We can also conclude that the organization requires more awareness and services regarding client management system and should be taken as major function so that the number of problem continuing with the Software will be reduced. Surveys should be done so that the organization can understand the problems and get more number of additional features can be added.

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Dayananda Sagar Business School

References www.vrukshtech.com http//.wikipedia/research Research Methodology by C.R. KOTHARI

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Dayananda Sagar Business School

Questionnaire For The Study of Vruksh e-business software in Vruksh Technologies

1- Name_______________________________________________________________

2- Gender-

Male

Female

3- Age Group 18-25

26-35

36 and above

4- Occupation___________________________________________________________

5- Is the Vruksh e-business suite software is flexible? Agree Disagree

6- Is the software is user friendly? Agree Disagree

7- Can it easily be integrated into Current physical scenario? Agree Disagree

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8- The software provided by Vruksh technologies are affordable? Agree Disagree

9- The Software which are provided by Vruksh Technology is beneficial for the customer?

Agree

Disagree

10- Taking into consideration the features and benefits of the software itself. Are you satisfied with the product? Satisfied Dissatisfy

11- Any suggestion regarding the Vruksh e-business software which should be on the Program list and are currently not?

________________________________________________________________________ ________________________________________________________________________

Thank You

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Dayananda Sagar Business School