TAMARA J.

PINCKNEY
11372 Cedar Pointe Drive Minnetonka, Minnesota 55305 H (952) 456-6092 C (860) 913-6375 tjpinckney1@aol.com http://www.linkedin.com/in/tamarajpinckney

S U M M A R Y A forward-thinking and results-oriented human resources leader, with extensive operational and generalist experience. Utilizes a strong customer-focused approach to successfully streamline and create efficiencies. An adaptable professional, with a proven ability to inspire, motivate, and coach high-performing teams. Leverages excellent collaboration and communication skills to effectively engage with clients and team members. Utilizes intuition and creativity to manage change. With a background of multifaceted experience, including expatriate program management, possesses a track record of successfully overseeing programs and initiatives on a global level. Human Capital Consulting Recruiting and Staffing HR Shared Services Learning and Development Benefits and Compensation Vendor Management Outsourcing Knowledge Global Mobility Dispute Resolution Six Sigma Green Belt Lean Transformation Project Management Strategic Planning

E X P E R I E N C E TARGET CORPORATION, Minneapolis, Minnesota Headquarters Human Resources Manager, 2012-2013 Supported finance pyramid business areas of Assurance, Risk and Compliance, Global Finance Systems, and Target Canada, providing thought leadership and strategic advice on talent management to build strong-performing teams and facilitate organizational change. Collaborated with human resources partners to determine and meet needs of business, forecast workforce needs, communicate enterprise changes, and drive cyclical processes, including merit, talent planning, performance review, and best-team survey. Managed and completed finance workforce planning for Target Canada, impacting approximately 500 employees globally. Captained 2012 mid-year compensation process for 3,500 employees within finance pyramid. Nominated and selected to represent Target at 2012 National Black MBA Association conference in Indianapolis, Indiana. Chosen to participate as member of Target African-American Business Council. Obtained change management certification.

AETNA INCORPORATED, Hartford, Connecticut, 2007-2012 Human Resources Talent Operations Lead, 2011-2012 Directed services and functions supporting talent management shared services operations, including development of standard processes and procedures for managing candidate job requisitions, applications, and offer letters. Served as point of contact for mergers and acquisitions activity impacting onboarding and background investigation needs. Engaged as relationship manager for background investigation and drug testing vendor, ensuring timely execution of background investigations and drug testing for candidates for employment. Utilized Six Sigma Green Belt to lead cross-functional project teams and participate on complex project teams to implement process improvements and achieve operational excellence. Collaborated with compliance team to lead enterprise project, ensuring employees remained in compliance with background checks. Participated as active member of human resources mergers and acquisitions team, and successfully completed talent acquisition support for three projects. Transitioned up to 1,000 employees during acquisition. Completed contract renewal of background investigation and drug testing vendor with cost reductions.

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Decreased talent acquisition military and disability sourcing hours by 8,000 hours per year. Streamlined process for annual performance management by integrating annual compensation process timeline to create one communication and deliverables for leaders. Reduced rework significantly by creating standard processes for learning and development, staffing support, and applicant tracking system reports. Participated in 2011 National Black MBA Association Conference career fair planning team, coordinating reception and securing booth for 2012.

Human Resources Business Partner, 2010-2011 Provided broad-scale human resources consulting and issue-resolution support to government businesses, including Federal and Public & Labor, and Marketing, Products, and Communications, by developing and supporting strategies and workforce optimization initiatives to successfully align with enterprise operating goals, supporting growth of human capital. Facilitated strength-building training for leadership teams and led training opportunities based on business needs. Coordinated first National Accounts, Government and Specialty Products leadership pipeline initiative to develop and engage early in career high potential talent. Served as chair of 2010 Aetna human resources cross-functional meeting series.

Manager, Human Resources Business Support, 2007-2010 Engaged as relationship manager for human resources contact center and KnowledgeBase vendor. Monitored monthly service level agreements to ensure meeting of contractual agreements. Coordinated training on new policies and procedures, monitored call-quality performance, and updated Interactive Voice Response flow charts. Organized migration schedules for human resources information system updates, ensuring 100% availability and accuracy of KnowledgeBase and case-management systems. Supervised human resources customer support and staffing support teams, providing coaching, mentoring, and performance management guidance, and ensuring management of team monthly internal service-level agreements. Worked cross-functionally on companywide project management teams to support and develop strategies for managing initiatives, including, but not limited to, annual benefits enrollment, annual compensation review, employee survey, reorganizations, and acquisitions, mergers, and divestitures. Obtained Six Sigma Green Belt and served as member of human resources leadership team, providing support and consultation for all human resources projects and initiatives. Attained Aetna talent management and performance management certifications. Selected as one of nine diverse women to participate in Aetnas 2008 Women of Color Leadership Program. Led request for proposals for finding new human resources contact center and KnowledgeBase vendor to support 35,000 employees.

CARRIER CORPORATION World Headquarters/UNITED TECHNOLOGIES, Farmington, Connecticut Global Human Resources Manager, Expatriate Programs and Domestic Relocations , 2004-2007 Managed relocation of expatriates including assignment communication, compensation packaging, cost estimate calculation, international benefits setup, leave of absence requests, and human resources and payroll database updates. Created first expatriate file retention archive system and standard work. Served as primary contact for all U.S. and international payroll issues, including market analysis, cost-of-living differentials, foreign service credits, third-country national split payrolls, and expatriate tax-equalization matters. Participated as member of United Technologies Immigration Council, researching, communicating, and implementing global immigration policies and doctrine changes to maintain compliance with international policy regulations. Acted as member of United Technologies International Compensation and Relocation Council, monitoring relocation-spending trends and coordinating cost-savings initiatives in accordance with UTC 500 program. Oversaw relocation of over 60 expatriates and more than 30 third-country nationals. Worked with tax-equalization vendor to implement cost-containment methods for business travelers, saving $16,000 per assignment. Resolved over $1,700,000 in past due invoices in less than four-month time frame. Designed domestic relocation standard work and training process, reducing relocation turn-backs by 50%.

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TOWERS PERRIN, Chesapeake, Virginia Benefits Consultant/Team Leader, 2000-2003 Managed service center for major Fortune 500 clients, administering active and retiree benefits, including health and welfare, defined benefits, and defined contributions. Led team and project resource planning and allocation to determine staffing and training needs. Maintained all service center records according to ISO 9001 international standards. Obtained supervisory skills certification. Worked on project team to create standard processes, leading to company earning ISO 9001 certification.

A D D I T I O N A L

E X P E R I E N C E

THE FANEUIL GROUP, Newport News, Virginia, Benefits Assistant, 1998-1999. Provided training and managed benefits for all employees. Updated benefit payroll deductions based on remuneration changes received. Monitored employee life events. Served as Virginia Employment Council contact for all unemployment issues. ACG PROFESSIONALS, INCORPORATED, Atlanta, Georgia, Assistant Human Resources Director , 1996-1998. Started first human resources department for company through implementation of first human resources policy and procedural manual, establishment of health and welfare benefits, and procurement of human resources database system to ensure tracking of employee information. Sourced, recruited, and interviewed M.B.A. and J.D. candidates for open positions. Managed accounts receivable and payable.

E D U C A T I O N STRAYER UNIVERSITY, Washington, D.C., M.B.A., 2004 SPELMAN COLLEGE, Atlanta, Georgia, B.A., Psychology, 1996

C E R T I F I C A T I O N S Change Management Certification, 2012 Six Sigma Green Belt, 2010 Aetna Women of Color Leadership Program, 2008 Aetna Performance Management Certification , 2008 Aetna Talent Management Certification, 2008 Supervisory Skills Certification, 2002

L I C E N S U R E Licensed Dispute Resolution Mediator, 1995

A F F I L I A T I O N S National Black MBA Association (Lifetime Member & former chapter officer) Society for Human Resource Management

C O M P U T E R

S K I L L S

Microsoft Office Suite, Microsoft Project, Visio, PeopleSoft, SAP, Taleo Applicant Tracking System