Professional Documents
Culture Documents
6. Decide who will analyze the results and how the results will be communicated.
An effective employee survey is one that would elicit answers to crucial questions. In
designing these survey instruments, employers must ensure that two basic questions are
asked:
____ Are employees getting what they want out of the employment relationship?
____ Is there some gripe about working conditions or supervisors that can be
corrected by management?
Design tips. Be specific about what you want to find out--asking too much makes it
more complex and costly to analyze survey results. But enough questions should be asked
to get the answers an organization needs to make decisions.
____ Get input from those who will need to use the survey results --even if an
outside consultant is designing and conducting the survey.
____ Although many companies mail the surveys to employees’ homes with a
stamped return envelope, employers can administer the survey on company
time.
____ Announcement of the survey should come from the company’s top officer, by
letter to all employees some three or four weeks before the survey, emphasizing
that (1) the survey will preserve the anonymity of the responder and (2) who
will analyze the questionnaires.
____ Don’t include questions on things that the company can’t change;
____ Management must be prepared to make a thorough review of the results and
make specific commitments.
____ Surveys should be conducted annually (but not if commitments from an earlier
survey have yet to be fulfilled).