I Jose T Nedumpuram is a student doing MBA at Kristu Jayanti College, Bangalore.

I am doing a project on the topic An Analytical Study on the Performance of Selected Scheduled Commercial Banks with respect to E Banking Services as a part of my curriculum. I will be grateful if you could spend few minutes to answer the questions below. The information gathered here is for academic purpose and the data collected will be kept confidential. (Note: Electonic banking includes ATM systems, online banking, telebanking etc) Name: _________________________________ 24 35 Female Student Others above 35

Age (in years): Below 24 Gender: Male Occupation: Employed

Question 1 Which bank do you have an account? SBI SIB Axis Bank Federal Bank ICICI Others

Answer all questions below in terms of the a Question 2 Why this Bank? Good service Cheaper service fees Ease of availability Question 3 What kind of banking do you prefer? Traditional Online Better security Additional Facilities

Both

Question 4 How frequently do you use E banking services? Regularly Monthly Weekly Rarely

Question 5 Do you think E banking is better than traditional banking? Yes Cant Say Question 6 Why do you use online banking? Check balances, Make payments, Transfer funds Make payments, Transfer funds Transfer funds Make Payments Other Question 7 Are you happy with the services and facilities of online banking provided by your bank? Completely Partially Fairly Not at all No

Question 8 Are you aware of the security issues associated with the E banking services? Completely Partially Fairly Not at all

Question 9 How secure do you think the features of your bank are? Highly Secure Dont Know Question 10 Have you had any e banking related problems? Yes (1-10 times) Yes (more than 30 times) Yes (11-30 times) Not at all Not secure

Question 11 In how much time the problem was rectified? 1-2 days One month Dont Know Question 12 Performance of the E banking service of the bank? Highly satisfied Neutral Highly dissatisfied Question 13 Are you satisfied with the CRM process? Highly satisfied Neutral Highly dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied 1 week More than one month

Question 14 Are you satisfied with the website, contents and its interface of your bank? Highly satisfied Neutral Highly dissatisfied Question 15 How you rate the E banking knowledge level of employees in your bank branch? Highly satisfied Neutral Highly dissatisfied Satisfied Dissatisfied Satisfied Dissatisfied

Are you availing any scheduled services

H0: There is no significant difference between various factors affecting the performance of e banking and bank preferences. H1: There is significant difference between various factors affecting the performance of e banking and bank preferences. There is no significant difference between respondents of selected banks with regards to factors affecting performance