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Bangalore Water Supply & Sewerage Board

Cauvery Bhavan, K.G. Road, Bangalore-560 009. Helpline: 22945114. IVRS: 155313 Website: bwssb.org
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Message from the Chairman

Bangalore Water Supply and Sewerage Board has about 15 lakh customers. The Board is responsible for the management of water supply and sewage in Bangalore and comes in to contact with hundreds of customers every day. It's only natural that public expects the services of the Board in matters such as new water connection, difference in water supply, water leakage, sewage problems etc. This Customer Guide provides information on the various services offered by the Board to customers in a simple and easy way. This Guide contains
Customer is the most important visitor to our premises He is not dependent on us We are dependent on him He is not an interruption to our work He is the purpose of it He is not an outsider in our business He is a part of it We are not doing a favor by serving him He is doing us a favor by giving us an opportunity to do so. -Mahatma Gandhi

information on new connection, days on which Water Adalats are held and their scope, telephone numbers of engineers, prorata details, water and sewage fees, details of rainwater harvesting etc. I hope this Guide Book will be useful to our valuable customers.

Chairman Bangalore Water Supply and Sewerage Board

MISSION STATEMENT
The Bangalore Water Supply & Sewerage Board (BWSSB) is committed to providing drinking water of unquestionable quality in sufficient quantity and to treat the sewage generated to the required parameters. As the leader in providing water and sanitation services, BWSSB is recognized as an effective instrument of change through adopting state-of-the-art technologies for improving the quality of its services to the general public.

PRESENTATION STRUCTURE
Pg. No. Your rights as our customer Customer Information & involvement Customer services Customer requests Tariffs & Bill payments Prorata & Inspection charges Grievance Redressal BWSSB Assurance How we can work together Did you know this? 24 Hrs Hotline No. 155313 KIOSK Facility Bangalore One Centres Rain Water Harvesting Format of application
2 2 2-3 4 4-6 8-11 11 12 13 13 13-23 24-25 25 26-29 30

Water Services
l Supply

Sewerage services
l Adequate

Borewell Services
l Borewells

of potable water at a suitable pressure

services involving sewerage systems,

are provided in slums and in poorer

to meet individual requirements for most commercial and domestic uses on alternate days. Water would meet the standards stipulated by the Central Public Health Engineering & Environment Organisation
l Additional

treatment and disposal of sewage for households and non-domestic establishments.

l Customers

areas of the city.

l BWSSB

maintains its borewells.

have the right to use BWSSB

sewerage system to discharge domestic sewage. In case discharge of industrial/ Trade effluent, customers are to ensure that effluent standards are met.

tankers of water, on request and on

payment.

Customer Information & Involvement

Information available to customers.
l Information

Complaint handling & redressal

Various mechanisms have been put in place for handling customer complaints.
l Customers

Sl. No.

Services

Whom to Contact

Prescribed Application Form -do-do-

Prescribed Fee (in Rs.)

Documents to Be Enclosed

Time Limit for Delivery of Services -do-do-

regarding water supply timings can be

1.2 Residential (Ground+First Floor) 1.3 New Water Supply & UGD ConnectionDomestic (Ground+2 Floor in 60 x 40ft. Site Area) 1.4 New Water Supply & UGD Connection Domestic (Ground + 2 Floor in 60' x 40' size area above. Ground + Site Area) 1.5 Additional Water Connection

- do AEE

2640/3240/- + prorate charges as applicable

-do-do-

obtained at all BWSSB offices/service stations.

l Intention

to interrupt, postpone or limit water

can approach any of the following

supply due to regular maintenance, inspection, drought, damage of pipes, power failures, etc. will be intimated through the media of newspapers, T.V. and Radio.
l List

authorities for resolving their complaints:Office of AEE, EE, Water Adalat and Appeals Committee.

-do-

-do-

-do-

-do-

of local offices and emergency contact

numbers in the areas is provided in the charter.

l Information

on means to conserve water is given

-do-

-do-

1,440.00

-do-

-do-

in the Charter.

Customer Service
How to apply for new water and sewerage connections/additional Connections (Domestic/Non domestic)? Application for the listed services can be submitted either directly or through a Licensed Plumber.
Sl. No. Services Whom to Contact
AEE

1.6 Residential Apartments

-Do-

-Do-

1440 + Rs. 120/- per San. Paint (Minimum Rs.600/flat)+prorata charges as applicable

Prescribed Application Form

Forms available for Rs. 30/each separately for water supply & to UGD connection at a. Service Stations B. O/o AEE C. O/o EE

Prescribed Fee (in Rs.)

Documents to Be Enclosed
1. Road cutting endorsement. 2. Tax paid Receipt. 3. Sanctioned Plan. Issued by: BBMP/ BDA

Time Limit for Delivery of Services

Within seven days after receipt of completed application

15 days 1. Road cutting endorsement 2. Tax paid receipt. 3. Sanctioned Plan. 4. Occupancy certificate issued by : BDA/BBMP

1.

New Water Supply & UGD Connection Domestic Residential

2040.00

1.1

Customer Requests
Written Application on a plain paper for availing the following services can be given either directly or through licensed plumber.
Sl. Services No. 1. Permission for attending leaks in consumer line/change of bore from service main. Conversion of Non-domestic to Domestic water connection Whom to Contact AEE Prescribed Fee (in Rs.) - Nil Documents to Be Enclosed Time Limit for Delivery of Services 2 days

Water Tariff W.E.F. 01.02.2005

1. Domestic Section 36 (I) filtered Water:
Sl.No

Road cutting endorsement from BBMP

Slab-wise Consumption of Water in K. Liters)

0-8000 8001-25000 25001-50000 50001-75000 75000-1,00000 100000- & above Sanitary charges for domestic connection

Tariff (Rs. Per kilo liter) 6.00 9.00 15.00 30.00 36.00 36.00

Minimum Charges 48.00 201.00 675.00 1326.00 2226.00 5826.00

AEE

- Nil -

Supporting documents like invitation of Grihapravesham, receipt for amount paid towards sanitary point charges and addl. taps Road cutting endorsement from BBMP Khata Certificate and tax paid Certificate from BBMP, latest water supply bill-paid receipt & Copy of Sale Deed

7 days

Replacement of UGD Service Line

AEE

- Nil -

2 days

1 2 3 4 5 6

Khata Transfer/Change of Name

AEE

- Nil -

7 days

Rs. 15.00 at flat rate for consumption of 0 to 25000 liters. From 25001 to 50000 liters 15% on water supply charges per month. 20% of water supply charges per month against for consumption of above 50000 liters.

Tariffs and Bill Payments

Tariffs
Payments to be made on a monthly basis

Mode of Payment
l Payments

Where to Pay
l BWSSB

2. Non Domestic Section 36(IV)

Sl.No

can be made by cash l Advance payments are also accepted

l Cheque

KIOSK cash computers work 24/7 (Open 24 hours 365 days)

Slab-wise Consumption of Water in K. Liters)

0-10000 10001-20000 20001-40000 40001-60000 60001-100000 100000- & above Sanitary charges foe Non-Domestic connection

Tariff (Rs. Per kilo liter) 36.00 39.00 44.00 51.00 57.00 60.00 20% of water supply charges per month

Minimum Charges 360.00 390.00 880.00 1002.00 2280.00 5826.00

can be remitted in your area bank branch

1 2 3 4 5 6

3. Industries
Sl.No 1 2 3 4 5 Industries Bidadi Industrial Area Lorry Loads Swimming Pools Public taps Section 36 VII

60.00 ( per kilo liter) 51.00 (per kilo liter) 250.00 (per Load) 60.00 (per Load) 3,000.00 (per kilo liter)

Sanitary Charges
1. a Domestic connection Rs. 15/- at flat rate for consumption of 0 to 8000 liters and 8001 to 25000 liters 15% of water supply charges per month for consumption of above 25000 liters up to 50000 liters. 20% of water charges per month for consumption of above 50000 liters. b. 2. All Non Domestic Connection For Premises having water supply and UGD Connection but supplementing water supply by tanker / borewells A. Domestic and Apartment B. Non Domestic 3 Premises not having water supply connection from BWSSB but having only UGD connection. IN ADDITION TO SANITARY CHARGES : Hotels having boarding and lodging supplementing water supply by tankers in addition to borewells i. Non Star Hotels ii 3 Star Hotels & Above Rs. 50% per month per individual house per flat Revised from Rs. 200 to 300 per month per HP borewell. Rs. 300/- per month. From 10% to 20% of water charges per month.

Rs. 1000/- per month Rs. 3000/- per month Rs. 10, 000/- per month

iii. 5 Star Hotels & above 2 For Hospitals/ Nursing Homes supplementing water supply by tankers in addition to borewell I) Nursing Home & Hospitals having 100 beds II) Hospital / Nursing Homes having more than 100 beds 6

Rs. 2500/- per month Rs. 5000/- per month 7

Prorata / Inspection Charges

Levy of prorata charges for sanction of water supply and sanitary connections.
Due to a spurt in the population, many of the old buildings in Bangalore City have been dismantled and are reconstructed as multistoried complexes. These residential apartments and commercial complexes have led to increase in demand for water and increase in quantity of flow of sewage. The existing water supply and Sanitary lines are very old with smaller diameter and are not capable of meeting the increased demand for water and are also incapable of taking the additional sewage load. Hence it is imperative to levy prorata charges to new structures and multi-storied complexes to meet the cost of improvement to the existing water supply and sanitary system, at any required place in Bangalore city. Prorata charge is a one-time payment collected from the owner/Lessee/occupier, based on the area of construction, both for water supply connection and sanitary connection, as detailed below

Sl.No 4

Particulars Residential building having more than basement G.F+ 1st floors (for a single/ double house accommodation) Residential building having multi houses accommodation (more than two houses in total)

Conditions Above 1200.00 sft sital area

Remarks Attracts prorate charges for 2nd Floor and above floors

Rates A. Rs. 150/- per sqmt on built area for both water supply and sanitary connection B. Sanitary point charges at Rs.120/- per point (minimum 5 point per house) C. Inspection charges at Rs. 250/- per building. A. Rs. 200/- per sqmt on built area for both water supply and sanitary connection B. Sanitary point charges at Rs. 120/per point (minimum 5 point per house) C. Inspection charges at Rs. 2500/- per building. A. Rs. 200/- per sqmt on built area for both water supply and sanitary connection B. Sanitary point charges at Rs. 120/per point (minimum 5 point per floor C. Inspection charges at Rs. 2500/- per building. A. Rs. 200/- per sqmt on built area for both water supply and sanitary connection B. Sanitary point charges at Rs. 120/per point (minimum 5 point per house) C. Inspection charges at Rs. 2500/- per building. A. Rs. 200/- per sqmt on built area for both water supply and sanitary connection B. Sanitary point charges at Rs. 120/per point (minimum 5 point per house) C. Inspection charges at Rs. 2500/- per building. A. Rs. 300/- per sqmt on built area for both water supply and sanitary connection B. Sanitary point charges at Rs. 120/- per point (minimum 5 point per house) C. Inspection charges at Rs. 500/- upto 1000 sft Built up Rs. 2000/- upto 2000 sft Built up area Rs. 4000/- upto 4000 sft Built up area Rs. 5000/- above 4000 sft Built up area A. Rs. 240/- per sqmt on built up area for both water supply and sanitary connection B. Sanitary point charges at Rs. 120/per point (minimum 5 point per house) C. Inspection charges at Rs. 500/- upto 1000 sft Built up Rs. 2000/- upto 2000 sft Built up area Rs. 4000/- upto 4000 sft Built up area Rs. 5000/- above 4000 sft Built up area

Attracts prorate for For sital area of the entire built are more than 1200 sft inclusive of basement floor (since this is in effect used as apartment only) Attracts prorate for the entire built area Irrespective of sital inclusive of basement area floor.

Residential apartment

Education institutions

Irrespective of sital Attracts prorate for area the entire built area inclusive of basement floor.

Hostels run by College / Government

Irrespective of sital Attracts prorate for the entire built area area inclusive of basement floor.

Prorata charges Fee structure

Sl.No 1 Particulars Residential building having basement, G.F. + 2 Floors Conditions Upto 1199.00 sft area Remarks Does not attract prorate charges upto 2nd floor (Prorata to be collected for 3rd floor and above floors) Does not attract prorate charges upto 1stnd floor (Prorata to be collected for 2nd floor and above floors) Does not attract prorate Rates 1. Regular deposit and meter cost 2. Sanitary point charges at Rs. 120/- point (minimum 5 point per house) 3. Inspection charges at Rs 250/- per building A. Rs. 150/- per sqmt on built area for water supply connection and sanitary connection B. Sanitary point charges at Rs.120/per point (minimum 5 point per house C. Inspection charges at Rs.250/- per building. 1. Regular deposit and meter cost 2. Sanitary point charges at Rs. 120/- point (minimum 5 point per house) 3. Inspection charges at Rs.250/- per building

Commercial buildings

Irrespective of sital Attracts prorate for the entire built area area inclusive of basement floor.

Residential building having basement G.F+ 2 floors and above

For 1200.00 sft sital area

10

Government buildings

Irrespective of sital Attracts prorate for the entire built area area inclusive of basement floor.

Residential building having basement G.F+ 1st floors (a single house accommodation)

Above 1200.00 sital area

Sl.No 11

Particulars Private buildings with individual rooms let out for students Lodging / Paying guest)

Conditions Irrespective of sital area

Remarks Attracts prorate the entire built area inclusive of basement floor

Rates A. Rs. 300/- per sqmt on built area for both water supply and sanitary connection C. Sanitary point charges at Rs. 120/- per point (minimum 5 point per house) D. Inspection charges at Rs. 500/Upto 1000 sft built up area. Rs. 2000/- upto 2000 sft Built up area Rs. 4000/- upto 4000 sft Built up area Rs. 5000/- above 1000 sft Built up area Rate applicable as per the nature of building in Sl Nos 1 to 11 Rate applicable as per the nature of building in Sl Nos 1 to 11

Grievance Redressal
Complaint redressal mechanism-formalities
Sl. No. 1. Type of Complaint Where to Lodge Complaint Format to Complain Time frame for Response One day

Leaks in water & sewage lines

Service Station, AEE's Office, EE's Office, IVRS No : 155313 Email: chmnbwsb@blr.vsnl.net.in Owners have to get it done after taking permission from AEE AE/AEE/EE AEE

Personally/written/phone /internet

2.

Leaks in house connections

Written application with Road Cutting Permission from BBMP Personally or written Application + Testing Fee paid Receipt for Rs. 25/Personaly/Written

Permission within two days. 15 days 7 days

12

Existing building with newly added build up area Existing multistoried building having dia or dia water supply connection and request for higher size Existing old residential buildings/residential apartments/commercial buildings/educational institutions etc. Having existing sanitary connection and requesting for fresh water supply connection

Attract prorate for the newly added area Attract prorate for the entire building

3. 4.

Water Supply Bills Faulty Meter Meter testing

13

5.

Delay in obtaining Water supply & sewerage connection Either directly or indirectly asked to pay additionally (over and above the schedule rates) for any of the services. l Harrassed by any employee l Suspected contamination of Water
l

EE, Addl. Chief Engineer (Maintenance) Chief Engineer (Maintenance) The complaint can be filed at the following address : Additional Chief Engineer (Vigilance & Quality Assurance) 3rd Main, Margosa Road, 18th Cross, Malleshwaram Bangalore

3 days

6.

Written complaint

7 days

14

Attract prorate charges depending on the nature of building.

Rate applicable as per the nature of building in Sl Nos 1 to 11

15

Water supply line cost or If no BWSSB net UGD line cost work is available nearby the premises and also for laying higher dia pipes Penalty for regularising of Un authorised water supply and sewage collection Sital area IN SLUM Upto 150 sqft 151 to 600 sqft OTHER THAN SLUMS Upto 600 sqft 601 to 1200 sqft 1201 to 2400 sqft 2401 & above Domestic prorata cases Non Domestic

Actual estimated cost of water supply line or UGD line to be collected

16

New Rates (RS.) 550/- only 550/- only 1500/2000/2500/3000/only only only only

5000+ Prorata 20000+ Prorata Residential building Rs. 250/- per building Residential apartment Rs. 2500/- per building/commercial building Rs. 500/- upto 1000 sft built up area Rs. 2000/- upto 2000 sft built up area Rs. 4000/- upto 4000 sft built up area Rs. 5000/- above 4000 sft built up area Rs. 120/- per points (minimum 5 points per house) (No sanitary points are allowed in basement floor) Attracts GBWASP charges as per Government orders. No. UDD/145/MNI/2004/dt 28.2.05 & No. UDD/145/MNI/2004/dt 9.3.05 11

17

Inspection charges

18

Sanitary points

19

Building, located in defunct CMC area/ existing BBMP area

10

BWSSB ASSURANCE
l The

How We Can Work Together

How can you help?
Some Do's
l Pay

Board will set right the problem within the specified time frame case of

Some Don'ts
l Do l Do l Do l Do

l In

faulty water meter.

water bills promptly immediate information regarding

not forget to pay your bills regularly. not fix pumps directly to the line. not branch off pipe before the meter point not tamper with the meter. not throw waste in toilets to avoid

- If considered faulty deviation is more than 5% from actual qty of water, testing fee refunded & proportionate rebate allowed. - If meter is not working BWSSB will calculate the average of previous or subsequent 6 months readings for billing in that period.
l

l Provide

water leakage, over flow of sewage to the nearest service station.

l Lay

water supply lines always away from

l Do

sanitary lines (one either side of the house).

l Clean

blockage of sanitary lines. the sumps and overhead tanks

l Do l Do

Water Adalats started operating to settle billing and any

other disputes connected to water, sanitary problems, non-receipt of bill, irregular meter reading etc. - Adalats are convened at the sub-divisional level and chaired by the concerned executive Engineer. - They meet once every month on a pre-designated day to settle disputes.

regularly, preferably at least once in 3 months.

l Use

not dump garbage near/in manholes. not provide sanitary points in basements

BIS marked pipe fittings. damaged ball valves of sumps and

or cellar floor.
l Do

l Replace

not let sewage into storm water drains.

overhead tanks to avoid overflow and wastage.

This will attracts penal action.

l Do not link rain water pipes into BWSSB sanitary

What do you do if BWSSB does not revert as promised? What must you do ?
l BWSSB

l Provide

dual piping systems (blue color pipe)

lines.
l Do

for potable purpose and the green colour pipe for non potable purpose.
l used

not use potable water for washing vehicles,

has set out a clear escalation process to be

cattle and gardening.

followed if the concerned office does not react within the specified time frame.
l Meet

automatic water level controller for

sumps and over head tanks.

the concerned Asst. Exec. Engineer / Exec. Engineer

during the time he/she is available (3 to 4.30 pm every working day) to meet the public
l File

a written complaint to: The Chief Engineer (M),

BWSSB, II Floor, Cauvery Bhavan Bangalore 560 009. Tel/Fax No. : 22745105.

Always use MDPE Pipe

When getting water connection from the main water pipe passing though the road, a bore should be drilled and the pipe should be attached without damaging the main pipe. Since the pipe connecting the house passes through the road, you should always use MDPE pipe to prevent the leakage. This

EMPOWERMENT LEVELS TO SOLVE DISPUTES

If consumers object to any decision communicated with regard to billing or any related issues/problems, they may have the decision reviewed of higher levels like AEE, EE. In some cases these can be referred to the Water Adalats or the Appeals Committee also.

Sl. No. 1. 2. 3. 4. AEE EE

Authority

Empowerment Level (Up to Rs. 5,000/Rs 5,000/-10,000/Rs.10,000/-25,000/Above Rs. 25,000/-

Meeting time (on all working days) 3 pm to 4-30 pm -doOn Adalat day

pipe should be connected by shoving it through a G.I pipe. This will help in the prevention of leakages and in identification. This method has been made mandatory by BWSSB.

Water Adalat Appeals Committee

12

13

Water conservation measures.

l Rain

Central-2 Sub-division AEE: 22945191

l BWSSB

started supplying

filtered, potable Sl. No. 1. Service Station HGR Address BWSSB Central Service Station 2 High Grounds, Miller Road, Bangalore-52 BWSSB Central Service Station 2 Coles Park Bangalore-52 Telephone No 22945191 Jurisdiction
High Grounds, Vasanthanagar, Shivajinagar, Cubbon Road, Infantry Road, Cunningham Road, Bowring Hospital, Lavelle Road, Neharupura, Tasker Town, Coles Park, Russal Mkt, OPH Road, Bharathinagar, Shivanchetty Garden, Thimmaiah Road, Commercial Street, St.Johns Road , Dispensary Road

water

harvesting

rainwater

collected

water to Bangalore city from August 1896.

l 80%

from rooftops to be diverted to pits, trenches or even existing wells for recycling of water.
l Do not waste water. l Fix Meter in U portion.

of the water supplied to the city is from

River Cauvery, located a distance of about 100kms and 500m lower than Bangalore
l Approximately

60MW of power is used for lifting

Coles Park

22945192

910 MLD of water from Cauvery and T.G.Hally.

Did you know This ?

l Regular

l Nearly

70% of the Board's revenue is spent on

fresh water is supplied to Bangalore by

power.
l Supply through 5.40 lakhs metered connection l 4 staffs

pumping from a distance of 100 kms -one of the few cities in the world to do so.

Adalat Conducted Every Month of 2nd Wednesday E-Mail ID- aeec2@bwssb.org

per 1000 connections which is lowest in Central-3 Sub-division AEE: 22945193 Sl. No. 1. Service Station VV Puram Address BWSSB Central Service Station 3 Opp to National School, VV Puram, Bangalore-4 Telephone No 22945195 Jurisdiction
V.V.Puram, Mavalli, R K Mutt, K G Nagar, Anand nagar, Part of Lakshmipura, Dattaraya Extn, Parvathipura, Journlalist Colony, Thayappa Lyt, Lalbagh, Shambupalya, Kalasipalya New extn, Mothinagar, Kumbar gudi, Rajagopal Garden, Bannappa Park, Mission Road, CSI Compound, Lalbagh Road, SG N Lyt, H Siddaiah Road, Vinobanagar, J C Road, Sudhamangara, KS Garden, Srinivasa Colony, K H Road, S R Nagar, Kubarper, Thigalarapet, S C Road, Nagarthpet Road, Cubbonpet, Siddanna Lane

l Incurs

so much as Rs.19 per cubic meter on and distribution of

the country
l All bills

treatment, conveyance

water-highest in the country.

l After

are computer generated and collection

efficiency is 94% treatment, water is pumped from over a head of 500 meters in three stages via T.K Hally, Harahally Bangalore city. and Tataguni, before reaching

Bannappa Park

BWSSB Central Service Station 3 Opp to Cauvery Bhavan Bangalore-9

22945194

24 Hrs Hotline No. 155313 Central Division

Central-1 Sub-division AEE: 22945188 Sl. No. 1. Service Station Chikkalalbagh Address BWSSB Central Service Station 1 Chikkalalbagh Bangalore-53 BWSSB Central Service Station 1, Race Course Road, Opp to West End Hotel, Next to Kanija Bhavan, Bangalore-2 BWSSB Central Service Station 1 9th main road, Sriramapura police Station, Near Muruga temple, Bangalore-21 Telephone No 22945188 Jurisdiction Chikkalalbagh, Cotton per, Sulthanpet, Chickpet, BVK Iyengar Road, K R Market, Kumarapark East, Railway station, KSRTC Bus Stand, Golf Ground, K R Circle, L.L.R, Vidhana Soudha, High Court, Marhas Hospital, Bashyam Park

Adalat Conducted Every Month of 2nd Wednesday E-Mail ID- aeec2@bwssb.org

LLR

22945190

Bhashyam Park

22945189

Adalat Conducted Every Month of 1st Wednesday E-Mail ID- aeec1@bwssb.org

14

15

South Division
South-1 Sub-division AEE: 22945144 Sl. No. 1. Service Station Devagiri 1 & 2 Address BWSSB South Service Station 1 Devagiri BSK 2nd stage, 22nd cross Bangalore BWSSB South Service Station 1 Banagiri nagar BSK 3rd stage, Bangalore Telephone No 22945379 Jurisdiction BSK 3rd Stage 3rd Block , 1st Block, 2nd, 3rd, 4th & 6th Block , Srinivas nagar, girinagar, gururaj lyt Vidya peetha , girinagar 1st & 2nd Phase 6th Block 2nd Phase, BSK Chennamana kere achukattu, ITI Lyt, Jayanagar, 7th Block & 8th Block, SBM Colony, Girinagar, Channmana Kere Area, ITI Lyt, Vidyapeeta, Katriguppa Sl. No. 1. Service Station MNK Park

South-4 Sub-division AEE: 22945155 Address BWSSB South Service Station 4 MNK Park Road Basavanagudi, Bangalore-4 BWSSB South Service Station 4 10th main, 6th cross, opp to Masjid Building, Chamarajpet BWSSB South Service Station 4 9th main, Mountjoy, Hanumanthanagar Bangalore-19 BWSSB South Service Station 4 Nagendra block, BSK 1st stage Bangalore-50 Telephone No 22945155 Jurisdiction Chamarajpet, MNK Park, Mountjoy, Srininagar, Thyagarajnagar, Basavanagudi, Hanumanthanagar, Guttahalli, Nagendra Block, Masjid Building

Chamaraja Pet

22945156

Katriguppa 1&2

22945147

Mountjoy

22945157

Adalat Conducted Every Month of 1st Monday E-Mail ID- aees1@bwssb.org 4 South-2 Sub-division AEE: 22945198 Sl.No. 1. Service Station Banashankari 1&2 Address BWSSB South Service Station 2 Subramanya pura main road, BSK circle, Banashankari, Bangalore-70 BWSSB South Service Station 2 50ft road, Kumaraswamy Layout 1st stage, Bangalore-78 BWSSB South Service Station 2 BWSSB South Service Station 2 Poorna Pragna layout, Uttarahalli main Road, 23rd cross, Bangalore-560061 22945250 Telephone No 22945145 Jurisdiction Kumarswamy lyt, ISRO Lyt, Prashanthnagar, BSK 2nd Stg, Padmanabhanagar, Kadrenahally, Subramanyanagar, Hoskerehalli, Dwarakanagar, Kamakya Lyt, Gangadhara nagar, pragathipura, karabande playa. Nagendra Block

22945381

Adalat Conducted Every Month of 4th Monday E-Mail ID- aees4@bwssb.org South-5 Sub-division AEE: 22945230 Sl. No. 1. Service Station J.P Nagar 1 Address BWSSB South Service Station 3 12th A main, 25th main J.P Nagar, Bangalore-78 BWSSB South Service Station 3 8th main, 3rd cross, 3rd phase JP nagar, Bangalore-78 BWSSB BWSSB Telephone No 22945152 Jurisdiction

Kumaraswamy Layout

22945146

3 4

Hosakerehalli Poornapragna layout

J.P Nagar 3rd Phase

22945391

Adalat Conducted Every Month of 1st Monday E-Mail ID- aees2@bwssb.org

South-3 Sub-division AEE: 22945151

3 4

Kothanur Dinne Kothanur Dinne GLR

22945152 22945230

Adalat Conducted Every Month of 3rd Monday E-Mail ID- aees3@bwssb.org Telephone No 22945151 Jurisdiction J P Nagar 1-6th Phase, Shakamabarinagar, Sarakki, Kaverinagar, BTM LytLyt, Guruppa Palya, Mico Lyt, Bismillahnagar, Balajinagar, Adugodi, HSR Lyt, N S Palya

Sl. No. 1.

Service Station BTM Layout 1&2

Address BWSSB South Service Station 3 9th main, BTM layout 1st and 2nd stage, Bangalore-78 BWSSB South Service Station 3 Opp to house No. 49,3rd main, Ayyappa Swamy Temple, Bangalore-76

Vijaya Bank Layout (Arakere)

22945236

Adalat Conducted Every Month of 3rd Monday E-Mail ID- aees3@bwssb.org 16 17

West Division
West-1 Sub-division AEE: 22945172 Sl. No. 1. Service Station Hosahalli Address BWSSB West Service Station 1 Toolgate Signal, Magadi Road, Opp to Shanimahatma Temple, Bangalore-40 BWSSB West Service Station 1 Sri Gandadha Kaval Pumphouse, Pipeline, Sunkadhakette, Bangalore-91 BWSSB West Service Station 1 1st cross, near Water tank, Chandra layout, behind BCC layout, Bangalore-40 Telephone No 22945186 Jurisdiction Vijayanagar 1 & 2nd stage, Chord Road, Magadi Road Junction to Mysore Road, Chandra Lyt, Marenahalli, RPC Lyt, M C Colony, Nagarabhavi, REMCO Lyt, Govindarajnagar, Prashanthanagar, Chikpet lyt, Rajarajeswarinagar, Deepanjalinagar, Kengeri Satilate town, Idealhomes, BEML Stage 3-5, GKW Lyt, Vinayaka Lyt 1to 3rd stage. Sl. No. 1. Service Station Magadi Road Address

West-3 Sub-division AEE: 22945172 Telephone No 22945181 Jurisdiction Kempapura Agarhara, Gopalpura, Bhuvaneswarinagar, Sirsi Circle, Cheluvappa Garden, Gangappa Garden, Rajajinagar 6th Block, Padarayanapura, J J Nagar, Haleguddahalli, Hosaguddahalli (Kuvempunagar), Byatarayanapura, K T Halli, New Timber Yard Lyt, Raghavanagar, Cholur Palya, Bapujinagar, Shamanna Garden, Mysore Road,(NorthSide) Anjanappa Garden, Chelver Palya & Surrounding, Magadi Road 1to 12th Cross

BWSSB West Service Station 3 Magadi main Road, Near Kasturi Hospital, Bangalore BWSSB West Service Station 3 New Guddahalli, Pipeline line road (7th cross) Mysore Road, Bangalore-26 BWSSB West Service Station 3 JJ nagar, opp church, Bangalore-18

Mysore Road-1

22945182

Beggars Colony

22710494

JJ nagar

22945183

Chandra Layout

22945174

Adalat Conducted Every Month of 1st Tuesday E-Mail ID -aeew1@bwssb.org

Adalat Conducted Every Month of 2nd Tuesday E-Mail ID - aeew3@bwssb.org West-4 Sub-division AEE: 22945184 Sl. No. 1. Service Station West of Chord Road-1 Address BWSSB West Service Station 4 West of Chord Road 2nd stage, Mahalakshmipura, near Modi Hospital Bangalore-86 BWSSB West Service Station 4 Near Kamalanagar water tank, Kamalanagar, Bangalore-79 BWSSB West Service Station 4 Kamakshipalya Service Station, behind Modi Hospital, Bangalore-86 Adalat Conducted Every Month of 4th Tuesday E-Mail ID aeew4@bwssb.org Telephone No 22945185 Jurisdiction West of Cord Road, Basaveshwaranagar, 2nd stage Manjunathnagar, Shivanagara, Kamakshipalya, Agarahara Dasarahalli, Nagarabhavi BDA Lyt, BEML Lyt 1st & 2nd Stage

West-2 Sub-division AEE: 22945176 Sl. No. 1. Service Station Rajajinagar Address BWSSB West Service Station 2 3rd block, Rajajinagar, Opp to Dobi Ghat bus stop, Bangalore BWSSB West Service Station 2 2nd circular road, Dollars Scheme layout, Nandini layout, Bangalore-96 Telephone No 22945177 Jurisdiction Prakashnagar, Kethamaranahalli, Subramanyanagar, Milk Colony 1 to 6th Block of Rajajinagar, Mahalakshmi Lyt, Yeshwanthpura, Industrial Subrub, 2nd stage 2nd phase West of Chord Road, Nandini Lyt, BDA Flats and Surrounding Areas

Nandini Layout

22945178

West of Chord Road-2

23235755

Kamakshipalya

Adalat Conducted Every Month of 3rd Tuesday E-Mail ID aeew2@bwssb.org

18

19

West-5 Sub-division AEE: 23212121 Sl. No. 1. Service Station Kengeri Address BWSSB West Service Staion 1 7th cross, 3rd main, opp. Of Raghavendra swamy temple, Kengeri Upanagar, B,lore-60 BWSSB West Service Station 1 BEML layout, Srinivasaiah road, 3rd stage, Bangalore-98 BWSSB West Service Station 1 Ring road, opp to BDA Complex, Nagarabhavi, Bangalore BWSSB Nagarabhavi main road Moodlapalya, Bangalore- 72 22995239 Telephone No 22945175 Jurisdiction Sl. No. 1. 22945383 2 Johnson Market Service Station Domlur

South-East Division
South East-1 Sub-division AEE: 22945159 Address BWSSB South East S/ S 1 Domlur, Airport road, Opp BMTC bus stop, Bangalore-71 BWSSB South East S/ S 1 Richmond Town, Shanti nagar, Bangalore-25 BWSSB South East S/ S 1 Telephone No 22945162 Jurisdiction Johnson Mkt,, CLR, Domlur, Domlur Village, HAL 2nd Stage, Airport Road, Amarjyothi Lyt. Shanthi nagar, Murugesh Palya, K R Garden, Nanjareddy Colony, Vivekanagar, St.Makrs Road, Hosur Road, Neelasandra

Raja Rajeswari nagar

22945160

Nagarabhavi

CLR

22945161

Adalat Conducted Every Month of 1st Tuesday South East-2 Sub-division AEE: 22945148 Sl. No. 1. Service Station Jayanagar Address BWSSB South East S/ S 2 27th cross, 10th main, Jayanagar 4th block, Bangalore-10 BWSSB South East S/ S 2 22nd main, 38th cross, 4th T block, Jayanagar, Bangalore-10 BWSSB South East S/ S 2 Jayanagar 1st block, Madhavan Park Bangalore-11 BWSSB 10th cross, Wilson Garden Bangalore Telephone No 22945150 Jurisdiction Johnson Mkt,, CLR, Domlur, Domlur Village, HAL 2nd Stage, Airport Road, Amarjyothi Lyt. Shanthi nagar, Murugesh Palya, K R Garden, Nanjareddy Colony, Vivekanagar, St.Makrs Road, Hosur Road, Neelasandra

Moodalapalya

Adalat Conducted Every Month of 3rd Tuesday E-Mail ID aeew2@bwssb.org

West-6 Sub-division AEE: 28372030 Sl. No. 1. Service Station Peenya Address BWSSB West Service Station 2 Peenya, Ring Road, Opp. 4S, Bangalore-59 BWSSB West Service Station 2 Behind Anjanaya temple, 1st main, 3rd cross, Bangalore-86 BWSSB West Service Station 2 1st N block, Rajajinagar Kethamaranahalli, Bangalore-10 Telephone No 22945213 3 22945387 Byrasandra Jurisdiction 2 Jayanagar 4th T block

22945388

22945149

Mahalakshmi layout

4 22945179

Kethamaranahalli 3

Hombegowda nagar

22945380

Adalat Conducted Every Month of 1st Tuesday South East-3 Sub-division AEE: 22945243 Sl. No. 1. Service Station Koramangala Address BWSSB South East S/ S 3 17th main, Opp to St. Johns hospital, Bangalore-34 BWSSB South East S/ S 3 17th cross, 22nd main, Sector-2, HSR Layout, Bangalore-34 Adalat Conducted Every Month of 3rd Telephone No 22945153 Jurisdiction HSR 1st Sector to 7th Sector, Rajendra Slum, Shashtri Slum, Parangi Palya & Koramangala 1-8th Block, Surrounding Areas.

Adalat Conducted Every Month of 3rd Tuesday E-Mail ID aeew2@bwssb.org

HSR Layout

22945154

Tuesday 21

20

East Division
East-1 Sub-division AEE: 22945200

East-4 Sub-division AEE: 28476040

Sl.No. Service Station 1. 2. 3. HRBR-1 HRBR-2 OMBR Layout

Address BWSSB East Service Station 1 Ring Road Hebbal to Old Madras Road, Opp to Babusa Palya BWSSB East Service Station 1 1st main, Kasturi nagar B,lore

Telephone No 22945170

Jurisdiction HRBR 1st , 2nd & 3rd Block BDA Lyt, OMBR Lyt, Kasturinagar, Kammanahalli Main Road, Ramaiah lyt , Hennur Bande Road, HBR 1st to 5th Block, East of NGEF, Kalyananagar, Lingarajpuram, BDA Lyt, Chennasandra, Subbaiahnapaly, Banasavadi, Chikkabanasavadi,

Sl. No. 1. 2 3

Service Station Hoody AECS layout Bhuvaneshwari nagar BWSSB BWSSB BWSSB

Address

Telephone No 22945234 Hoody

Jurisdiction

22720200

Adalat Conducted Every Month of 1st Friday E-Mail ID aeee1@bwssb.org East-2 Sub-division AEE: 22945163 Sl.No 1. Service Station Indiranagar Address BWSSB East Service Station 2 10th main, 1st cross, Binnamangala 2nd stage Bangalore BWSSB East Service Station 2 Opp to Lido Theatre, B,lore BWSSB East Service Station 2 Behind bus stop, JB Nagar, Bangalore BWSSB East Service Station 2 Indiranagar club, 10th main, HAL 2nd stage, Bangalore Telephone No 22945164 Jurisdiction Indiranagar 2nd stage, Doopanahalli, Appareddy Palya, Motappahapalya, Lakshmipura, Jeevan Bhima Nagar, HAL 2nd Stage, Ulsoor, Diffence Colony, Indiranagar 1st stage& 2nd stage, Kallahalli, Kadarenapalya, Old Binmangala, New Binmangala, Lower Michele Palya, Tippasandra, Hal 3rd Stage, Geetanajali Lyt, Kodihalli, Shivalingaiah Colony, Konanaagrahara, Thimmareddy Colony, Anandapura, Sudamanagar, Hanumanthnagar, G M Palya Suddaguntepalya, Maruthinagar, K G Colony, Malleshpalya, Nagaravarapalya, Bhuvaneswaranagar, Varsava Lyt, Kaggadasapura, NGEF Lyt Benganahalli, Byappanahalli.

East-5 Sub-division AEE: 9740984162 Sl. No. 1 2 3 Service Station K.R. Puram Ramamurthy nagar Sadashivanagar BWSSB BWSSB BWSSB Address Telephone No Jurisdiction

2.

Hulsoor

22945159

North Division
North-1 Sub-division AEE: 22945131 Sl. No. 1. Service Station Yeshwanthpur Address BWSSB North Service Station-1, Pipeline Road, Bangalore-99 BWSSB North Service Station-1, 1st cross, Railway Parallel Road, Nr Devaiah Park, Bangalore BWSSB North Service Station-1, 15th cross, Sampige road, Malleshwaram, Opp. Sai Baba Temple, Bangalore Telephone No 22945132 Jurisdiction Malleshwaram, Vyalikaval, Swimming Pool Extn, Srirampura, Gayathrinagar, Nagappa Block, Mariyappanapalya, Peenya

3.

J.B Nagar

22945165

4.

HAL 2nd stage

22945166

Sri Ramapura

22945133

Adalat Conducted Every Month of 2nd Friday E-Mail ID aeee2@bwssb.org East-3 Sub-division AEE: 22945167 Sl.No Service Station . 1. Frazer Town Address BWSSB East Service Station 3 Nethaji Road, Near Ashoka Theatre, Frazer Town BWSSB East Service Station 3 Tannery Road, opp to Ambedkar statue, B,lore BWSSB East Service Station 3 Jai Bharath nagar, B,lore Telephone No 22945167 Jurisdiction Frezer Town, Machalibetta, Pillannagarden, Cox town Cooks Town Jeevanahalli, Maruthi Seva nagar, Huctchins Road, Doddigunta, Old byappanahalli , Satyanagar , Nagaiahnapalyal, vivekanandanagar, Ward No 90, Ward 93 Devarajeevanahalli, Area,Sadayapura, Giddappa Block , Devis Road Area, Ward 94, K G HalliWard No 95, Part of Kaval Byrasandra Area, Coles Road, Sencer Road, Robertson Road, Promenande Road, Assayee Road, Kenchappa Road, MM Road, Bore Bank Road, Netaji Road, Benson Town, S K Garden Chinnappa Garden

Malleshwaram

22945134

Adalat Conducted Every Month of 1st Thursday E-Mail ID aeen1@bwssb.org

Pillanna Garden

22945169

Machalibetta

22945168

Adalat Conducted Every Month of 3rd Friday E-Mail ID aeee1@bwssb.org 22 23

North-2 Sub-division AEE: 22945135 Sl. No. 1. Service Station K.G Tower Address BWSSB North Service Station-1, Pipeline Road, Bangalore-99 BWSSB North Service Station-1, 1st cross, Railway Parallel Road, Nr Devaiah Park, Bangalore BWSSB North Service Station-1, 15th cross, Sampige road, Malleshwaram, Opp. Sai Baba Temple, Bangalore Telephone No 22945136 Jurisdiction Lower Palace Orchards, Upper Palace Orchards, Sadashivanagar, Palace Guttahalli,Sheshadhripur a, Nehrunagar, Muneshwara Block, East link Road,Malleshwaram, Jayamahal, Munireddy Palya, Rahamathanagar, Nadidurge Extn.

KIOSK FACILITY IN THE CITY 24 HOURS WORKING

Central Division
Central-1 Sub-division AEE: 22945188

South-4 Sub-division AEE: 22945155

Jayamahal

22945137

Sl Service No. Station 1. Chikkalalbagh 2. LLR 3. Bhashyam Park

Presence of Kiosk Yes No Yes

Telephone No 22945188 22945190

Sl No. Service Station 1. MNK Park 2. 3. 4. Chamaraja Pet Mountjoy Nagendra Block

Presence of Kiosk Yes 2 Kiosk In MNK Park S/s Yes Yes Yes

Kumara Park

22945138

Central-2 Sub-division AEE: 22945191

West Division
Telephone No 22945191 22945192
West-1 Sub-division AEE: 22945172

Adalat Conducted Every Month of 2nd Thursday E-Mail ID aeen1@bwssb.org

Sl Service No. Station 1. High ground 2. Coles Park

Presence of Kiosk Yes No

North-3 Sub-division AEE: 22945139 Sl. No. 1. Service Station Sanjaya Nagar Address BWSSB North Service Station-3, Opp Radha Krishna Temple RMV 2nd stage, Bangalore-94 BWSSB North Service Station-3, 3rd cross, P & T Colony, RT nagar Post, Bangalore-32 BWSSB Bangalore 4 Anandanagar BWSSB Bangalore Adalat Conducted Every Month of 3rd Thursday E-Mail ID aeen1@bwssb.org North-4 Sub-division AEE: 22945140, AEE: 9740984163 Sl. No. 1. Service Station Yelahanka Address BWSSB North Service Station-3, Mother Dairy cross, Upanagara police station, Bangalore-64 BWSSB Bangalore 3 Vidyaranya Pura BWSSB 2. Bangalore Adalat Conducted Every Month of 3rd Thursday E-Mail ID aeen1@bwssb.org 24 3. 4. Telephone No 22945140 Jurisdiction Sl No. 1. 2. 3. 4. 22945262 Telephone No 22945141 Jurisdiction R T Nagar, Ganganagar, Hebbal, Part of Kaval Byrasandra Main, Sanjayanagar, Nagashettyhalli, New BEL Road, RMV 2nd stage, Yelahanka, Sahakaranagar, Housing Board Colony, New Township (Yelahanka)

Central-3 Sub-division AEE: 22945193

Sl Service No. Station 1. VV Puram 2. Bannappa Park

Presence of Kiosk Yes Yes

Telephone No 22945194 22945195

Sl No. 1. 2. 3. 4. 5. 6.

Service Station Hosahalli Beggars Colony Chandra Layout Kengeri Raja Rajeswari nagar Nagarabhavi

Presence of Kiosk Yes No Yes Yes Yes Yes

West-2 Sub-division AEE: 22945176

R.T Nagar

22945142

South Division
South-1 Sub-division AEE: 22945144

New BEL Road

22945245

Sl No. Service Station 1. Devagiri 1 & 2 Katriguppa 1 & 2

Presence of Kiosk Yes No

Sl No. 1. 2. 3. 4. 5.

Service Station Rajajinagar Nandini Layout Peenya Mahalakshmi layout Kethamaranahalli

Presence of Kiosk Yes Yes Yes Yes Yes

West-3 Sub-division AEE: 22945172

South-2 Sub-division AEE: 22945198

Service Station Banashankari 1 & 2 Kumaraswamy Layout Hosakerehalli Poornapragna layout

Presence of Kiosk Yes Yes No

Sl No. 1. 2. 3.

Service Station Magadi Road Mysore Road-1 JJ nagar

Presence of Kiosk Yes Yes Yes

West-4 Sub-division AEE: 22945184 Sl No. Service Station 1. West of Chord Road-1 2. 3. West of Chord Road-2 Kamakshipalya Presence of Kiosk Yes 2 Kiosks in Same S/s Yes No

South-3 Sub-division AEE: 22945151

Sahakar Nagar

22945393

Sl No. Service Station 1. BTM Layout 1 & 2

Presence of Kiosk Yes 1. At Advaita Petrol Bunk 2. BTM S/s No Yes Yes

West Division
South East-1 Sub-division AEE: 22945159 Sl No. 1. 2. 3. Service Station Domlur Johnson Market CLR Presence of Kiosk Yes Yes No 25

Vijaya Bank Layout (Arakere) J.P Nagar 1 J.P Nagar 3

South East-2 Sub-division AEE: 22945148 Sl No. 1. 2. 3. Service Station Presence of Kiosk Jayanagar Yes, 2 Kiosks in Same S/s Jayanagar 4th T block Yes Byrasandra 1&2 No South East-3 Sub-division AEE: 22945243 Sl No. Service Station 1. Koramangala HSR Layout 2. Presence of Kiosk Yes, 2 Kiosks in Same S/s Yes Sl No. 1. 2. 3.

East-3 Sub-division AEE: 22945167 Service Station Frazer Town Pillanna Garden Machalibetta Presence of Kiosk Yes No

North Division
North-1 Sub-division AEE: 22945131 Sl No. 1. 2. 3. Service Station Presence of Kiosk Yeshwanthpur No Sri Ramapura Yes Malleshwaram Yes, 2 Kiosks in Same S/s North-2 Sub-division AEE: 22945135 Sl No. 1. 2. 3. Service Station K.G Tower Jayamahal Kumara Park Presence of Kiosk Yes Yes Yes

Bangalore Water Supply and Sewerage Board

l Water is precious. Save water for tomorrow. l Never run the tap continuously to wash dishes and clothes. l Replace

East Division

East Division
East-1 Sub-division AEE: 22945200 Sl No. 1. 2. 3. Service Station HRBR-1 HRBR-2 OMBR Layout Presence of Kiosk Yes Yes

damaged ball valves of sumps and overhead tanks to avoid over

flow of water.
l Fix your meter at the bottom of 'U' shaped pipe line. l Wash your Car and Yards with a bucket of water. Not a hose pipe. l Do

you have a leaking tap or pipe? Please get it fixed immediately & Save

water.
l Never leave running tap while brushing or shaving. l Do not waste water running through public taps. l Never

East-2 Sub-division AEE: 22945 163 Sl No. 1. 2. 3. 4. Service Station Indiranagar Ulsoor J.B Nagar HAL 2nd stage Presence of Kiosk Yes Yes Yes Yes

North-3 Sub-division AEE: 22945139 Sl No. 1. 2. 3. Service Station Yelahanka Sanjaya Nagar R.T Nagar Presence of Kiosk Yes Yes Yes

pour water down the drain when there may be another use for it such

as watering a planet or garden, or for cleaning around your home.

l Repair

dripping faucets by replacing washers. If your faucet is dripping at a

rate of cone drop per second, you can expect to waste 2,700 gallons per year. This adds to the const of water and sewer utilities and adds to your water bill.
l Verify

that your home is leak free. Many homes have hidden water leaks.

Read your water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, there is a leak.
l If the

toilet handle frequently sticks in the flush position letting water run

constantly replace of adjust it.

l Encourage

your school system and local government to help develop and

promote a water conservation among children's and adults.

l Support

efforts and programs that create a concern for water conservation

among tourists and visitors to our state. Make sure your visitors understand that need for and benefits of water conservation. Conservation in community newsletter on bulletin boards and by example. Encourage your friends neighbors and so workers to do their part.
l Conserve

water because it is the right thing to do. Don't waste water just

because someone else is fasting the bill, such as when you are staying at a hotel.

Source: Times of India Dated: 25 March 2008

26 27