MELANIE BORMAN-GLUCK

TEANECK, NJ 07666 TEL#: 201-837-0131 E-Mail: MGLUCK456@gmail.com SUMMARY Inside Sales/ /Customer Service Professional who has an outstanding record creating co-partnerships that introduce new products and drive market penetration. Initiates cold-calls and provides consistent follow-up that increases product revenue. Has in-depth internal and competitive product knowledge and strong commitment to continuing education. Is adept at upselling existing products to current customers. Strong interpersonal skills used to build and manage long-term vendor relationships. Collaborates well with other departments such as sales, accounting, warehousing, and supply chain. EXPERIENCE NUTRICIA, ENGLEWOOD, NJ (FORMALLY MEDICAL NUTRITION USA) 2007-2013 Customer Service/ Inside Sales/Sales Support/Trade Show Coordinator Dealt with customers directly (long term care facilities, hospitals) or 3rd party distributors selling medical nutrition products to Administrators, Directors of Nursing and Dieticians, DMES Better than 70% of my work is speaking with existing/potential customers Tracked sales leads using Goldmine Up sold current customers on new products and promotions/brought in $60,000 1st quarter Worked with vendors, med-surgical distributors, and food distributors Attended & Exhibited at National Trade Shows that attracted new clients and increased revenue Worked with the warehouse for delivery of all returns Handled all returns, credit and collections, instituted new procedures to stream line the process Tracked orders from inception to delivery via UPS, and other logistics transportation companies Worked with 15 Area/Regional Managers Selected by Sr. Management to C0-Chair the Wise Committee (Working in a Safe Environment) Successful implementation of safety procedures and training with in the whole company Tracked and responded to web site inquiries IMED INC. EDGEWATER, NJ 2004-2007 Inside Sales Representative Provided Sales Leads thru telemarketing & produced quotations for the outside sales force Contacted vendors for equipment Troubleshoot and tracked all leads Up-Sold existing customers to $100,000 in sales Worked with dealers for current support materials Organized Trade show event Pre-certified all insurance claims and information CHIROPRACTIC LEADERSHIP ALLIANCE (CLA) MAHWAH, NJ 2003-2004 Inside Sales//Lead Coordinator/Admin Sales Developed and implemented leads for chiropractic subscription service. Worked with 11 sales people to develop markets in the chiropractic field Initiated and provided support documentation for the sales force and management Developed the ACT database to aid the sales force Organized trade show events across the country

GALIL MEDICAL USA, WOBURN, MA 2001 - 2002 Telemarketing/Marcom Coordinator Organized and developed interest in Galil products from cold calling and trade show leads to working with the sales force and the marketing dept. for accurate follow-up Developed database on an excel spreadsheet, Implementation of new software Expedited mass mailing for company before and after trade show events Investigated web links for company and developed customer satisfaction survey Initiated and provided support documentation for the sales force and management ENGLEWOOD ORTHOPEDIC ASSOC. INC. ENGLEWOOD, NJ 1999 2001 Surgical Coordinator Assisted surgeons with all aspects of surgical procedures Scheduled surgeries in area hospitals for six physicians Worked with outside vendors for special instrumentation for surgical procedures HACKENSACK UNIV. MEDICAL CENTER, HACKENSACK, NJ 1993-1997 Surgical Unit Coordinator Scheduled surgeries for 16 ORs including elective and emergency surgeries Reviewed bookings on a daily basis to assure accuracy to avoid conflicts on schedule Acted as a resource to Physicians, their offices and the OR staff on booking issues Assured the availability of supplies, including instrumentation required for specific surgeries Provided statistical and other reports for senior administration Archived all data pertaining to the surgical procedures, per patient PRIOR EXPERIENCE ENGLEWOOD HOSPITAL, ENGLEWOOD, NJ The Medical Connection/Physicians Referral Network CAPINTEC, RAMSEY, NJ Telemarketing and Customer Service Manager AMERICAN MEDICAL INSTRUMENTS, FORT LEE, NJ Sales Representative for Ultrasound equipment, cardiac testing supplies, CIG cardiac computer SKILLS Microsoft (Word, Excel, PowerPoint, Outlook), Accountmate, Goldmine EDUCATION Fairleigh Dickinson University Bergen Community College

BS Degree AAS Degree