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OS6 or below instructions: 1) Turn off/Disable all connections (Bluetooth, WIFI and Network communications).

The menu is located under Manage Communications. 2) Go to Settings 3) Go to Options 4) Go to Advanced Options 5) Go to SIM Card 6) Type "mepd" (please note that you will not see what you type on the screen). With some blackberrys you may have to type mepd in capital letters (MEPD). A new menu should drop down. If your phone is locked you will see "Active" or "Enabled" beside "Network". 7) Type: "mep2" (Hold ALT and press 2 to get the number 2) (Please note that you will NOT see what you type on the screen). Note: On the right hand side of the prompt you will see "X left", where X is the number of tries you have left to enter the code. NEVER let this number go below 4. Once you get to 0 your phone will be hard-locked. 8) It will ask you for the unlock code. Enter it and then press enter to confirm (only enter the unlock code once). You should get a "code accepted" message. Your phone is now unlocked!

*****If you get a "code error" please see the first question in our Questions and Answers section.*****

9) Once unlocked Turn All Connections ON. 10) Please reset your phone. You can do this in two ways: 1) remove the battery while the phone is on, insert SIM as desired and re-insert the battery. OR 2) You can press and hold ALT+RIGHT SHIFT+Backspace/Delete in that order.

Please note: If you plan on using your Blackberry with another carrier/network, please make sure your phone is compatible with the carrier/network you wish to transfer to. Please call the carrier or visit their website to find this information. When you plan on using another carrier please make sure that you follow the instructions located in the first posting on this page.

OS6 or above instructions:

Before entering any codes in to the phone please turn off all Connections:

A. Scroll and select Manage Connections. B. Select Turn All Connections OFF C. Press Escape/Return to go back to the Home Screen D. Follow the instuctions to unlock your phone E. Once unlocked Turn All Connections ON

1) Go to Options 2) Go to Device 3) Go to Advanced System Settings 4) Go to SIM Card 5) Type "mepd" (please note that you will not see what you type on the screen). With some blackberrys you may have to type mepd in capital letters (MEPD). A new menu should drop down. If your phone is locked you will see "Active" or "Enabled" beside "Network". 6) Type: "mep2" (Hold ALT and press 2 to get the number 2) (Please note that you will NOT see what you type on the screen). Note: On the right hand side of the prompt you will see "X left", where X is the number of tries you have left to enter the code. NEVER let this number go below 4. Once you get to 0 your phone will be hard-locked. 7) It will ask you for the unlock code. Enter it and then press enter to confirm (only enter the unlock code once). You should get a "code accepted" message. Your phone is now unlocked!

*****If you get a "code error" please see the first question in our Questions and Answers section.*****

8) Once unlocked Turn All Connections ON. 9) Please reset your phone. You can do this in two ways: 1) remove the battery while the phone is on, insert SIM as desired and re-insert the battery. OR 2) You can press and hold ALT+RIGHT SHIFT+Backspace/Delete in that order.

Please note: If you plan on using your Blackberry with another carrier/network, please make sure your phone is compatible with the carrier/network you wish to transfer to. Please call the carrier or visit their website to find this information. When you plan on using another carrier please make sure that you follow the instructions located in the first posting on this page.