FACULTY OF MANAGEMENT STUDIES BANARAS HINDU UNIVERSITY

SUMMER TRAINING REPORT ON

and analyzing various business domains for kpo industry abroad

Determining

MASTER OF BUSINESS ADMINISTRATION (SESSION- 2012-2014)

SUBMITTED TO: MR. ASHIRVAAD SHRIVASTAV . SUBMITTED BY: MR. NAGALAPURAM HARSHVARDHAN (MBA FMS-BHU)

PREFACE

It is a great privilege for me to place this report before readers. The report is concerned with DETERMING AND ANALYZING VARIOUS BUSINESS DOMAINS FOR KPO INDUSTRY IN ABROAD This report is proposed in a very simple and understandable language. I would also like to state that although every possible care has been taken to make this

report error free but still the possibility of some errors creeping in inadvertently cannot be ruled out. I shall feel highly obliged to all the readers if the same are brought to my notice. Critical evaluation and suggestions for improvement are most welcome and shall be greatly acknowledged. I sincerely express my gratefulness to all those who have directly or indirectly helped me in preparing this report. I firmly believe that this direction from all readers which will be thankfully acknowledged.

ACKNOWLEDGEMENT

It is a great sense of satisfaction and a matter of privilege for me to work at E2i. I owe my immense gratitude toE2i, Varanasi for providing me the opportunity to undergo training in an esteemed organization with systematic work approach and target oriented task

management of this division provided us with the much desired training experience needed for future manager professionals. I would like to express my sincere gratitude to Mr.Ashirvaad Shrivastav(Director E2i) for giving me this opportunity to complete my internship in this esteemed organization and for their kind supports. I would like to express my sincere thanks to Mr. Vishal verma(Company mentor) who helped me in my report, Faculty of my college, for the valuable support and giving me the opportunity to do this project. I would like to express my sincere gratitude to Dr.P.S.Tripathi (Faculty mentor) for guiding me through the project and for his valuable support. Last but not the least it is needless to say any piece of creative work requires the involvement of a number of individuals. Since it is beyond our scope to mention the name of all, I owe my thanks to all, who directly or indirectly helped me during my project, whose thoughts and insights helped me in enhancing my knowledge and completing this project.

STUDENT NAME:

SIGNATURE:

NAGALAPURAM HARSHVARDHAN

TABLE OF CONTENT

S.NO. 1. ABOUT E2I

TOPIC

PAGE NO. 5-7

2. 3. 4. 5. 6.

INTRODUCTION TO THE PROJECT. RESEARCH METHODOLOGY. ANALYSIS OF RESIDENTIAL BROKERAGE FIRMS IN PURVIEW OF KPO SECTOR ASPECTS AND CRITERIA FOR KPO SECTOR FOR ESTABLISHING ITSELF IN LOGISTICS DOMAIN. FINDINGS AND SUGGESTIONS

8-9 10 11-36 37-46 47-49

E2I
E2i headquartered in New Delhi, India is a startup firm offering professional services to different customers across the globe covering various industries. The services span different aspects of Knowledge and Business Process Outsourcing Solutions (KPO and BPO).

Vision, Mission & Values

Vision To become the leading service provider in the Knowledge Process and Business Process Management industry Mission To make sure every time we are adding value and contributing to the success of our Business Partners. Values

Excellence Ethics Innovation Success of customers define our success Accountability

COMPANY LOGO

E2I SERVICE OFFERINGS

1) 2) 3) 4) 5) 6) CONTENT CONVERSION FINANCIAL AND ACCOUNTING RESEARCH AND ANALYTICS GRAPHICS AND MULTIMEDIA CONSULTING ONLINE MARKETING

7) DATA PROCESSING 8) WEB SERVICES

Infrastructure
Technical network
e2i has deployed a network-based Multi Protocol Label Switching (MPLS) virtual private network (VPN) to link its global locations to efficiently transmit data such as voice, text, and video over a single connection. e2i has provisioned dual circuits from different providers in its Varanasi (INDIA) and New Delhi (INDIA) facilities. The circuits in each of these locations are setup in auto-failover configuration to ensure high availability. Varanasi and New Delhi are connected to the Internet using multiple connections.

HARDWARE e2i's Varanasi office has an on-line storage capacity of 10 terabytes, including Sun Enterprise CLASS Storage servers. In addition to this, there are multiple workgroup servers and San Storage as well. The approximate number of desktops and peripheral devices are: