Professional Documents
Culture Documents
Table of Contents 1
Benefits to Franchisor 3
Benefits to Franchisee 3
Conclusion 8
End Notes 9
A term paper by
Divyang K. Chhaya, Advocate Supreme Court (Submitted at the Law School,
University of Georgia, Athens, GA, USA, 1988 – 1989 during full time on
campus LLM degree course)
1
An Overview of Franchising Process in Australia
In earlier days the Crown granted exclusive rights and privileges i.e. right of
trade to selected individuals. The very same concept gradually took shape of
franchisor granting exclusive rights in his business to the franchisee. "At Common
law, a franchise is a royal privilege, a grant of the Crown's prerogative,
subsisting in the hands of a subject either by grant or presumption"[1].
Usually in such a case the franchisor is a pure "service" organization. It does not
supply products but only an established form of business operation or right to
obtain supplies from approved suppliers and to manufacture according to an
approved and "unique" system.
2
bottlers throughout Australia to manufacture and distribute the beverages in
territories allocated to them. The parent company supplies, at a price the main
product i.e. concentrate or beverage base for bottling.
BENEFITS TO FRANCHISOR
The franchisor extends his business goodwill and distributes his own products
through the capital investment of the franchisee. The franchisor earns substantial
returns in terms of fees by way of capital ingoing and the percentage payment
on the turnover of the franchisee, and continuing royalty fees for about 5% of
gross turnover for use of names, trade marks,& secret formulae [2].
Franchisor derives returns from profits on the sale of his products to franchisee
and also from returns on leases or sub-leases to franchisees of real estate owned
or leased by the franchisor. Franchisor also derives returns on equipment
fittings, commission on goods sold to franchisee by persons who have been approved
by the franchisor as an approved supplier, and the supply of credit by the
franchisor to franchisee in respect of the necessary facilities, fittings, products
or money lent to set up and maintain the business operation.
BENEFITS TO FRANCHISEE
Rapid spread of franchising mainly in the United states, Great Britain and Holland
is in fact a social response to shortage of working capital or finding out an exit
by creating small units and linking them together in larger systems with
varying degrees of centralization or decentralization[5].
The franchisor limits the franchisee's operations to a defined area. The right to
exercise franchise may be exclusive in that area or non-exclusive.
3
The business has to be conducted by the franchisee in terms of franchise agreement
which usually lays down extensive details regarding obligations of parties thereto,
leases and finance arrangements.
Franchise Agreement is usually accompanied by a Manual of Operations which sets out
the methods of operation which franchisee is obliged to follow, i.e. mode of
displaying products, employment, presentation and direction of staff, the
keeping of business records {audit & accounts procedures} etc.
Statutory provisions dealing with franchising have been recommended by two Federal
Government Committees i.e. Swanson Committee Report of 1976 and Blunt Committee
Report on Small Business of 1979. Although specific legislation exists in
petroleum franchising which is regulated by the Federal Petroleum Retail Marketing
Franchise Act 1980.
In Victoria, franchising in the real estate industry is dealt with in brief terms
by the Estate Agents Act 1980, Section 43 and the Estate Agents (Franchised Name,
Title and Description) Rules, 1981[7].
Franchising is therefore regulated by the existing laws in general and has not yet
been given a specific legislative recognition in Australia.
Where issues peculiar to franchising are not covered by specific legislation the
parties to a franchise agreement are left to the forethought of themselves and
their legal advisers whereat they largely depend upon their ability to negotiate
satisfactory terms in their contractual dealings. To the extent such specific
practices affect public at large, there may be no judicial recourse in absence of
the extension of the existing legal remedies or even the development of new
remedies.
The Trade Practices Act deals with restrictive clauses in a franchise agreement.
Its provisions also extend to restrictive conditions in franchise relationship to
cover written oral, express or implied stipulations.
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franchisor is prohibited per se by the Resale Price Maintenance provisions of the
Act[8].
Infringement of above provisions entail penal and civil consequences [10] i.e.,
penalties and right of prejudiced persons to damages and injunction including
rendering of restriction unenforceable.
The Act exempts from its terms restrictions upon employees {Section 52(a)}, Sub-
Contractors Agents {Section 52(b)}, Partners {Section 51(2) (d)}, or Subsidiaries
{Section 48(8) & 47(12)}, Purchaser {Section 51(2)(e)} and by licensor in respect
of the standards of goods subject to a Patent or trade Mark license {Section
51(3)(a) & (c)}[11].
However, these exempting provisions are too narrowly worded and do not take into
account all business interests deserving of protection[12].
It could be said that the provisions of the exemptions in Section 51(3)(c) could be
extended in respect of the quality of services supplied pursuant to a registered
user agreement under Part IX of the Trade Marks Act, in respect of a service mark
registered in accordance with Trade Marks Act as amended in 1978. However, failure
to amend section 51(3)(c) to cover contracts on services after that amending Act
was possibly a legislative oversight. The U.S. Anti Trust law is more flexible than
Australian[13].
Employment
The employer, under the provisions of Trade Practices Act, section 84, is liable
for contractual and tortuous and even certain criminal acts of an employee. The
employer is liable to comply with labour law and industrial determinations
dealing with wages, holidays, pay, sickness leave, annual leave, workers
compensation, insurance and comply with income tax and payroll tax legislation.
However, an employee in Australia is exempted from the provisions of the Act [14].
It came to be accepted in franchise relationship that requisite control over an
employee included not necessarily the actual control but the right to control [15].
The courts will look to the substance of conduct and not its form [16].
Mere expression of intent in a franchise agreement will not preclude the court from
scrutinizing the actual deed [17].
5
Under the Australian law, if the franchisee chooses to pursue his rights to
manufacture, distribute or sell a franchised product or service, then he may be
subject to extensive legal controls as to how he does it.
Some agreements impose a condition of minimum quantum of sales on franchisee [18].
At least one court has accorded judicial approval under American law also to such a
clause[19]. In United states, a leading drafting text on franchise documents has
cautioned that where a franchise involves a mere license to sell a single product
there is also the legal danger that the franchise agreement will be considered a
contract of employment[20].
Agency
Matters pertaining to Agency deal with authority rather than control. Ordinarily an
employee is an agent. But agency extends beyond employment which includes an
independent contracting situation where the contractor is empowered to act on
behalf of the principal. At times the principal's authority is implied where he
controls an independent contractor as to treat him as his own, or where a
contractor may be held out to the public to represent the principal. Ordinarily
contractual terms and manner of its performance are relevant considerations for
determining the relation of agent and principal.
However, no amount of contractual terms between the franchisor and the franchisee
will be able to qualify any holding out to the public of a franchisee as an agent.
The general principle of looking at substance rather than form of the relationship
will be applicable to determinations of agency[21].
The agency relationship will prevent the application of Trade Practices Act to
certain controls on Agent.
Most franchise agreements deny any express or implied agency. The controls on
franchisee are generally on quality and standards. These controls alone are not
enough to attract agency provisions. Clauses denying agency relation in a franchise
agreement are more pertinent than similar clauses seeking to deny employment.
Employment is generally a question of actual or potential control, agency is a
matter of intention to authorize. An express qualification in a formal agreement
would generally prevent any holding of an express agency and would also make it
difficult to imply a general agency as compared with an agency for particular
circumstances.
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the usual sense will generally not be able to be considered merely because it might
be said that profits are shared unless the evidence indicates that losses are also
shared, and capital has been contributed[23].
Public Liability
The existing laws relating to public liability are inadequate to impose liability
on a franchisor who neither manufactures nor supplies the franchised product or
service or any part of it; does not own or lease the franchised premises and is
unable in law to be treated as the master or principal of the franchise. The
question therefore is that should he be responsible for damages to members of
public with respect to a grieveance arising out of the use of franchised product or
services. Factually, franchisor is a little more than a service organization,
having nothing to do with the supply of products distributed by franchisees or
components of products manufactured by franchisees apart from imposing standards to
be applied by approved suppliers to franchisees.
However, in the U.S. the liability has been extended to such a franchisor on the
basis of warranty and guarantee principles[24]. In Australia, the Trade Marks Act
1955 section 74(2)(a) and the accepted requirement of Part IX of the Act exercise
control over the use of trade marks by a registered trade mark user. Franchisee's
liability is dealt with in Part IX of the Trade Practices act, a franchisor might
be sought to be brought into the proceedings pursuant to the provisions of
sections 141, 84(2) and 75 B[25].
Misrepresentation Relationship
Damage may be caused to the consumer who approaches the franchisee under the
impression that he is in fact dealing with franchisor rather than a separate
business enterprise. Loss may be on account of quality, performance or defective
product/work which the franchisee is not able to ratify[26].
Section 52 of Trade Practices Act deals with misleading and deceptive conduct,
Sections 53 & 141, 84(2) and 75B {false representation and catch-all
provisions}[27]. Heavy penalties for violations of the Act should be a sufficient
warning to not to infringe the local law[28].
A franchisee may register a business name which is identical with the recognized
name of a franchisor so long as it refers to the particular locality of the
franchise outlet {with franchisor's consent}. There is no statutory requirement
that a registered user of a trade mark must identify goods or services, the subject
of his use of the trade mark as deriving from him as distinct from the trade mark
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of the proprietor. On the contrary, the legal position is quite opposite[30].
However, the proprietor must maintain control over the use of the trade mark
{Section 74(2)(a)}. Such control will provide direct link between the goods and the
registered pro prietor of the mark which may well provide a sufficient link to
sheet home liability to the registered proprietor {Section 84(2)}[31].
There are certain areas in which law is settled, namely, statutory controls dealing
with industrial property rights i.e. Patents Act, Section 112,disputes between
franchisor and franchisee, the monopolization provisions of the Trade Practices
Act, Section 46, the possible application of the merger provisions of the Act
{Section 50} in so far they deal with the acquisitions of "assets", franchisee
associations,[33]and harsh and unconscionable contract terms and "economic duress"
in the law of contract[34].
In this area, the Industrial Arbitration Act, 1940 (N.S.W.) and the recent N. S. W.
Contracts Review Act 1980,provide an extension for remedy in that state, as
evidenced by the decision of the Industrial Commission of the N.S.W. involving the
BIG Al's franchise operation[35].
CONCLUSION
Most franchise operations are offered on a take it or leave it basis. There exists
no room for negotiations or disclosure of matters relevant to what is being offered
to the franchisee by foreign franchisor.
All provisions of the Estate Agents Act do not apply to the promotion of
franchises. No security of franchise tenure is regulated by law nor is relief
against forfeiture provided.
Trade Practice Act does not deal with problems typical to franchising and is also
not applicable in all the attendant circumstances. All franchising issues also
cannot be brought under the domain of common law. General principles of contract
law will more likely favor enforcement of restrictive written terms of a franchise
agreement.
8
The consumer protection provisions in Trade Practices Act are available only to
provide some compensation in respect of an already terminated or irrecoverable
franchise. Benefits in industrial/labor laws are not available to franchisee
because he is not an employee of a franchisor. For the reasons hereinabove stated,
a legislation catering to the very typical needs and problems of franchising needs
to be enacted because franchising is a "new and separate legal phenomenon"[36]
calling for immediate legal response specifically tailored for franchising
operations. Wide and rapid spread of business of franchising also calls for various
legislative controls for greater general public interests.
The provisions of the Petroleum Retail Marketing Franchise Act 1980 should be
treated as a guide for generalizing the law on franchise so that all franchises can
benefit thereby [37].
The law should also specifically spell out the legal rights of public to have
judicial recourse against a franchisor for acts of his franchisees.
This could be dealt with by accepting that franchising is indeed a half-way house
situation calling for separate consideration altogether from the usual arm's length
type of business transactions. The franchising operations being very specific in
nature, should be totally exempted from the scope and ambit of Trade Practices Act
provided, however, that there is first of all a comprehensive and adequate
regulation of franchise industry encapsulating matters affecting the rights and
interests of franchisees, public interests and regulation of international
expansion of business in future.
ENDNOTES
1. 2 B1. Comm., 37.
2. Boas & Chain, Big Mac : The Unauthorized Story of McDonald's, p.44.
9
6. Efforts on development of harmonious law on international transfer of
technology have been made both under the auspices of UNCTAD and the
OECD. They resulted in preparation of the draft code of conduct on the
transfer of technology; and Multialterally Agreed Equitable Principles
and rules for the Control of Restrictive Business Practices of 1980,
there are also OECD Declarations and Recommendations in existence -
[5th June 1985, U.N.Doc. TD/CODE TOT/47].
9. Compare J.Ah Toy Pty. Ltd. V. Thiess Toyota Pty. Ltd. (1980) A.T.P.R.
42,216.
10. Information Circular No: 20 of 30.6.77 para 2.1; see decisions of the
Trade practices Commission in franchising of Coca Cola (1978) A.T.P.R.
17, 329 and Letz Rent-a- Car(c 7278-9); and Kennedy-Thompson Pty. Ltd.
A.T.P.R.17,011.6 and Ford Motor decision at (1974-7)A.T.P.R. 17,486;
and High Court's decision in Transfield Pty. Ltd. V. A.V.W.
International Ltd.(1980) 54 A.L.J.R. 323, at 330 (Mason J).
14. Per McCardie J.in Performing Right Society Ltd.V. Mitchell & Booker
Palais de Danse Ltd., [1924] 1 KB 762, 767- 8.
16. Cam & Sons Pty. Ltd. V. Sargent (1940) 14 A.L.J. 162.
17. A.M.P. Society V. Allan (Privy Council) (1978) 52 A.L.J.R. 407, 409; &
Sykes & Yerbury, Labour Law in Australi, 2nd ed. (1980) para 109.
19. Murphy V. Holiday Inn's Inc. (1975) 219 S. E. 2d 874, 878; Drexel V.
Union Prescription Centers (1978) 582 F.2d 781.
10
business of the Brandwine Hilton Inn by the franchisors so that the
latter's motion for summary judgement should have been denied leaving
the issue of actual agency to be resolved at trial p. 198-9.
24. See Kosters V. The Seven Up Co.(1979) 599 F 2d 347, a non manufacturing
franchisor was held responsible on the grounds of a general warranty
for damages suffered as a result of a defective soft drink carton case
supplied to the plaintiff consumer by its franchisee. In City of
Hartford V. Associated Construction Co. (1978)384 A 2d 390 where
liability was held in a demurrer action to be available not by reason
of evidence of actual control or supervision or approval or of public
assumption of such, but of the mere fact of authorized use by the by
the franchisee of the franchisor's trade mark. Iowa Law Review 55,
(1970)P.693 at 706.
25. Walter V. Viney and ors (1982) A.T.P.R. 43, 716 and Division 2A
pursuant to Section 74 A (3) and 74 A (3)(b).
26. Letter to CHOICE, Nov. 1980;and "Consumer in Law- The Agreement That
wasn't", CHOICE, March 1980 27. Hornsby Building Information Centre V.
Sydney Building Information Centre (1978) A.T.P.R. 40-067.
32. Consumer Protection Act (vic.) Pt. II, Div. 5, Trade Practices Act,
Section 61, also see Shannon, Franchising in Australia, (1982), P.98.
34. Clarke, "Unequal Bargaining Power in the Law of Contract", A.L.J. 49.
1975, and "Economic Duress", 54, 1980, A.L.J. P. 381.
35. Willaim Burnett & Another V. Big Al's Sandwich Joints Pty. Ltd. &
Anor., 982, A.T.P.R.43503; See Terry, "Unconscionable Contracts in New
South Wales: The Contract Review Act, 1980, p. 311.
11