ONE-DAY CONFERENCE | 22 OCTOBER 2013 | LONDON

13

d re n fo r a be be 0 k m 10 oo te B ep e S av

presents the 5th

Managing your law firm library and information services

Transform your library service to deliver firm-wide business insights and support strategy
This conference will enable you to:
Deliver on your firms strategy by offering key insights into target markets and assist with business development Protect your firm against embarrassing and costly copyright infringements Benchmark your services against your competitors Achieve success on your next project by bringing it in on time and within budget Improve your day-to-day efficiency with a focus on practical, user-friendly skills and tools Embed your library as a proactive service, not just a space Future proof your library choosing financially sustainable solutions Retain key people by developing technical skills and employing good management techniques Join your peers, competitors and industry thought leaders to collaborate, learn and network

Expert contributions and strategic insights from:

L P M
LEGAL PROJECT MANAGEMENT
L I M I T E D

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A word from our chair...

This event is researched with legal library professionals and key players within the industry and is therefore able to offer a relevant programme dealing with the most topical issues we as information professionals face; bringing you an interesting and practical event; combined with great networking opportunities.

Loyita Worley, Senior Manager, EMEA Library Operations, Reed Smith

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MORE INFO

WHY THIS EVENT?

management and communication is gained from on the job experiences learnt through trial and error; which is why this year we have included two real life case-studies, not only for managers, but for anyone who has to deal with people. Victoria North shares her experiences of managing teams, understanding dynamics and communicating effectively across teams and offices. Dunstan Speight of Berwin Leighton Paisner will tackle the challenge of retaining key members of the library team by assessing the technical skills of research librarians through the use of benchmarking tools and exploring how to progress the careers of librarians who are skilled at research, but do not want to move into management.

There is no denying it, the library space is changing. Greater pressure is being felt by your peers to deliver better information, be more proactive and literally cut corners and operate in smaller or more virtual spaces. This doesnt mean it is all doom and gloom for information professionals; you are faced with the unique opportunity for growing and transforming your traditional library and embedding it as a service within the firm, not a space. This is the challenge that you and your peers face; are we moving in the right Past event feedback direction and are the changes we make now future proof? Some great tips and thought-provoking content. Sarah Brittan, Last year our theme focused Baker & McKenzie on how to run the library more like a business and this pressure has certainly not abated. Information professionals are now playing a proactive role in delivering key information, insights and understandings of their clients needs. Supporting the firms strategic areas of growth by breaking with traditional thinking around librarians and libraries and collaborating across departments, practice areas and offices. This programme, researched with legal information thought-leaders, offers one day of intensive guidance and tools to aid you in delivering streamlined services that will bring you in line with your competitors and closer to meeting client expectations.

Run your library service like a business

Last year, Sarah Brittan shared Baker & McKenzies forward-thinking move to embed and align the library service strategy with the business. Now one year on, we hear how this transformation has been received, including the challenges and the highlights. Baker & McKenzie are not alone in transforming the library service within their firms, a trend we are seeing increase as pressure mounts on library professionals to play a more active role in business strategy. Legal heavyweights Bird & Bird also join this strategy session as they reveal how they have built the library services reputation as a trusted advisor through offering pro-active Past event feedback business intelligence to the firm Very useful its unusual and what this has meant for them. to go to a conference where all of the speakers/topics There seem to be disparate are so relevant and useful! feelings regarding the future Very impressed. economic climate, whilst some Laura Woods, law firm library services may be Addleshaw Goddard feeling a relaxing of grip on the purse strings, many still face strict reviews of budget spend with cuts still expected. Reviewing your resources is not simply for those firms still struggling; it is good practice and can prepare you for many challenges, including sudden law firm mergers; defending your service and giving you valuable insights into your service. Julie Christmas of Allen & Overy talks us through her experience of having to review, map processes and conduct an internal library audit with a view to relocating library services.

Join us for one day of intensive and practical insights to ensure you are delivering services that are competitive, relevant and will inspire best practice.

Who should attend?

Anyone involved in the library and information services within their law firm, including Heads of Information or Library Services, Heads of Knowledge Management, Legal and Library Information Managers and information professionals.

People management real life experiences

As information professionals we are not trained to manage, communicate with or motivate people; and yet this is something that is supposed to be an inherent part of working life. Most managers agree that effective

CPD information
Attendance at this conference qualifies for 6 hours of SRA accredited CPD (at intermediate/advanced level). To claim your hours, quote provider code: EEW/ARCL.

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Tangible take-aways
Whilst we know networking with your peers is good, and learning what your competitors team are doing is great, the most important thing for you and your management is that you come away from this conference with skills that will help you make efficiencies, cost savings and improvements in your day-to-day role which in turn can be passed along to the business. This is why we have included essential tools and skills sessions such as project management, training and copyright. Many information professionals find themselves responsible for implementing new projects and initiatives that will bring their services in line with competitors. Project management within a legal framework requires a particular set of skills and understanding, which is why we have brought in legal project management expert, Antony Smith to share his insights and provide a sensible Past event feedback approach to managing Great inspiration and numerous projects. ideas from people doing the same role as me. Common copyright mistakes Zoe Wright, and infringements are not only DLA Piper potentially embarrassing for law firms, but could land up costing the firm a substantial amount in legal fees. We know that you all have an understanding of copyright and we want to share this with each other, not just the dos and donts, but also the peculiarities of each resource, platform and supplier, learnt from your particular experience in dealing with them. This session is sure to get you talking, sharing and learning as we create a personal copyright handbook for Librarians by Librarians, and have some fun doing it.

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AGENDA

TUESDAY 22 OCTOBER 2013

Boost staff morale Demonstrating staff expertise to senior management Consideration of the wider issue of how to assist research staff in managing their career development Dunstan Speight, Library Manager, Berwin Leighton Paisner

09:00 Registration and refreshments 09:30 Chairs opening remarks Loyita Worley, Senior Manager, EMEA Library Operations, Reed Smith STRATEGY UPDATE

13:00 Networking lunch break TOOLS AND SKILLS

09:40 CASE STUDY | The development and role of business intelligence at Bird & Bird Becoming a trusted adviser introducing business intelligence services to the firm Creating and developing of pro-active business intelligence Exploring the implications for library staffs soft skills Where to next? Cecilia Cheung, Head of Library & Information Services and Susan Lamond, Senior Business Researcher, Bird & Bird 10:10 UPDATE | One year on: Aligning and embedding library services strategy into the business Reflection and overview of our journey Organically growing and elevating the service visibility from the start Response to positioning the service as an imbedded and proactive unit within the firm Collaboration with other support teams Sarah Brittan, Library & Information Services Manager, Baker & McKenzie 10:30 CASE STUDY | Reviewing and relocating the library services at Allen & Overy Managing the process, understanding the end goal Conducting an internal audit and mapping processes what we learnt Working with service centres Review the good, the bad and the ugly Julie Christmas, Library Operations Manager, Allen & Overy 10:50 Joint question time Cecilia, Susan, Sarah and Julie join together for a joint question time to discuss the issues raised by the preceding three presentations. 11:10 Morning coffee break PEOPLE MANAGEMENT

14:00 PANEL | Great expectations: Can we future proof our libraries? Current awareness delivery Communication within your firm and externally with clients Keeping up with the pace of change within technology intranets, delivery systems, etc Lean library management the good, the bad and the lessons learnt E-books and licensing is it worth the hassle? Whats next client expectations and generation Z Panelists include: Claire Fox, Knowledge & Information Manager, Kingsley Napley Victoria North, Associate Director of Information Services, Kirkland & Ellis International Lynne Jones, Head of Library and Research, Lewis Silkin Sarah Froggatt, Librarian, RPC 14:50 Training lawyers: Lessons learnt and what not to do Delivering engaging and proactive training Exploring learning styles and preferences Applying training methods Training that continues to delivers results once out the library Emma Davies, Knowledge Officer, Veale Wasbrough Vizards 15:20 Afternoon coffee break 15:50 WORKSHOP | Project management 101: A practical guide to managing projects, time and expectations Understanding project management and how it can assist you in your day-to-day role What makes a good project manager? Introducing some tools, techniques and methods How to make a quick start and achieve immediate results Antony Smith, Director, Legal Project Management 16:30 Interactive session | The librarians inside guide to copyright This interactive session will draw on the collective knowledge of all the information professionals in the room at the end of which, conference participant will come away with key insider knowledge of copyright across the resources and platforms they use. Looking across various mediums of information and their related copyright issues, as well as specific resources; we encourage you to share your experience, understanding and top tips. Facilitated by: Loyita Worley, Senior Manager, EMEA Library Operations, Reed Smith Dunstan Speight, Library Manager, Berwin Leighton Paisner 17:20 Chairs closing remarks 17:30 Close of conference

11:40 Managing teams, understanding dynamics and communicating effectively Working to a shared purpose to achieve results and to create a cohesive team Exploring leadership styles building influence through style and authority Delegation empowering your staff and sharing responsibility Employing open communication and active listening Handling conflict and difficult situations Victoria North, Associate Director of Information Services, Kirkland & Ellis International 12:20 Developing and promoting technical skills for researchers How to identify the key research skills across a research team and define the key skills set needed How to create a matrix for benchmarking staff technical skills and identifying training needs Consideration of the benefits of this approach, including: Improvements to staff performance

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CONFERENCE 22 OCT 2013 LONDON

Managing your law firm library and information services

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