Net App R 200

NetApp NearStore R200 Hardware and Service Guide
Network Appliance, Inc. 495 East Java Drive Sunnyvale, CA 94089 USA Telephone: +1 (408) 822-6000 Fax: +1 (408) 822-4501 Support telephone: +1 (888) 4-NETAPP Documentation comments: doccomments@netapp.com Information Web: http://www.netapp.com Part number 210-00387_E0 February 2007
Copyright and trademark information
Copyright information
Copyright 19942007 Network Appliance, Inc. All rights reserved. Printed in the U.S.A. No part of this document covered by copyright may be reproduced in any form or by any means graphic, electronic, or mechanical, including photocopying, recording, taping, or storage in an electronic retrieval systemwithout prior written permission of the copyright owner. Network Appliance reserves the right to change any products described herein at any time, and without notice. Network Appliance assumes no responsibility or liability arising from the use of products described herein, except as expressly agreed to in writing by Network Appliance. The use or purchase of this product does not convey a license under any patent rights, trademark rights, or any other intellectual property rights of Network Appliance. The product described in this manual may be protected by one or more U.S. patents, foreign patents, or pending applications. RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.277-7103 (October 1988) and FAR 52-227-19 (June 1987).
Trademark information
NetApp, the Network Appliance logo, the bolt design, NetAppthe Network Appliance Company, DataFabric, Data ONTAP, FAServer, FilerView, Manage ONTAP, MultiStore, NearStore, NetCache, SecureShare, SnapDrive, SnapLock, SnapManager, SnapMirror, SnapMover, SnapRestore, SnapValidator, SnapVault, Spinnaker Networks, SpinCluster, SpinFS, SpinHA, SpinMove, SpinServer, SyncMirror, Topio, VFM, and WAFL are registered trademarks of Network Appliance, Inc. in the U.S.A. and/or other countries. Cryptainer, Cryptoshred, Datafort, and Decru are registered trademarks, and Lifetime Key Management and OpenKey are trademarks, of Decru, a Network Appliance, Inc. company, in the U.S.A. and/or other countries. gFiler, Network Appliance, SnapCopy, Snapshot, and The evolution of storage are trademarks of Network Appliance, Inc. in the U.S.A. and/or other countries and registered trademarks in some other countries. ApplianceWatch, BareMetal, Camera-to-Viewer, ComplianceClock, ComplianceJournal, ContentDirector, ContentFabric, EdgeFiler, FlexClone, FlexShare, FlexVol, FPolicy, HyperSAN, InfoFabric, LockVault, NOW, NOW NetApp on the Web, ONTAPI, RAID-DP, RoboCache, RoboFiler, SecureAdmin, Serving Data by Design, SharedStorage, Simplicore, Simulate ONTAP, Smart SAN, SnapCache, SnapDirector, SnapFilter, SnapMigrator, SnapSuite, SohoFiler, SpinMirror, SpinRestore, SpinShot, SpinStor, StoreVault, vFiler, Virtual File Manager, VPolicy, and Web Filer are trademarks of Network Appliance, Inc. in the United States and other countries. NetApp Availability Assurance and NetApp ProTech Expert are service marks of Network Appliance, Inc. in the U.S.A. Apple is a registered trademark and QuickTime is a trademark of Apple Computer, Inc. in the United States and/or other countries. Microsoft is a registered trademark and Windows Media is a trademark of Microsoft Corporation in the United States and/or other countries. RealAudio, RealNetworks, RealPlayer, RealSystem, RealText, and RealVideo are registered trademarks and RealMedia, RealProxy, and SureStream are trademarks of RealNetworks, Inc. in the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. Network Appliance is a licensee of the CompactFlash and CF Logo trademarks. Network Appliance NetCache is certified RealSystem compatible.
ii
Copyright and trademark information
Table of Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Safety Information (Sicherheitshinweise) . . . . . . . . . . . . . . . . . . .ix
Chapter 1
Installation roadmap for the R200 . . . . . . . . . . . . . . . . . . . . . . . 1 The installation process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General information about the disk shelf . . . . . . . . . . . . . . . . . . . . . 4
Chapter 2
Startup Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Startup console messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Storage engine LED responses at startup. Front panel LEDs. . . . . . . . . . FC-AL/FC HBA LEDs . . . . . . . GbE NIC LEDs. . . . . . . . . . . Power supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 11 13 15 18 19 20 22 24 26
Disk shelf LED responses at startup . . . . . . . . . . LEDs on the front operation panel . . . . . . . . LEDs on the AT-FC/AT-FC2/AT-FCX modules LEDs on the ATA disk drive . . . . . . . . . . . LEDs on the power supply . . . . . . . . . . . .
Chapter 3
Error Messages and Troubleshooting . . . . . . . . . . . . . . . . . . . . 27 Startup error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 POST error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Boot error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Operational error messages . . . . . . . . . . General error messages. . . . . . . . . AT-FC/AT-FC2 error messages . . . . Disk shelf SES element error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 40 42 45
Troubleshooting system boot problems . . . . . . . . . . . . . . . . . . . . 48
Chapter 4
Replacing Storage Engine Components . . . . . . . . . . . . . . . . . . . 49 Field-replaceable unit overview . . . . . . . . . . . . . . . . . . . . . . . . 50
Table of Contents
iii
Opening the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Removing the PCB carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Replacing the motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Replacing the motherboard lithium battery. . . . . . . . . . . . . . . . . . . 58 Replacing the memory card assembly . . . . . . . . . . . . . . . . . . . . . 60 Replacing SDRAM DIMMs on the memory card assembly . . . . . . . . . . 63 Installing or replacing expansion adapters . . . . . . . . . . . . . . . . . . . 67 Closing the PCB carrier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Replacing fan subassemblies . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Replacing the power supplies. . . . . . . . . . . . . . . . . . . . . . . . . . 76 Replacing the control panel subassembly . . . . . . . . . . . . . . . . . . . 80
Chapter 5
Replacing Disk Shelf Components . . . . . . . . . . . . . . . . . . . . . . 83 Replacing a disk shelf . . . . . . . . . . . . . . . . . . . . . . . . Removing a disk shelf from a single disk shelf configuration . Removing a disk shelf from a loop. . . . . . . . . . . . . . . Installing a disk shelf in a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 88 90 92
Replacing a disk in a disk shelf . . . . . . . . . . . . . . . . . . . . . . . . . 94 Replacing a power supply in a disk shelf. . . . . . . . . . . . . . . . . . . . 96 Replacing an AT-FC/AT-FC2/AT-FCX module . Removing a module . . . . . . . . . . . . Installing a module . . . . . . . . . . . . . Hot-swapping the AT-FCX module . . . . Upgrading a disk shelf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 . 99 .100 .102 .104
Appendix A
Adding a Disk Shelf to an Existing System . . . . . . . . . . . . . . . . .107 Installing a disk shelf to an existing single-path loop . . . . . . . . . . . . .108 Hot-adding a DS14mk2 AT . . . . . . . . . . . . . . . . . . . . . . . . . .110 Hot-adding a disk shelf to an existing loop . . . . . . . . . . . . . . .112 Hot-adding a disk shelf to an existing adapter in your system . . . . . .114
Appendix B
Communications Regulations. . . . . . . . . . . . . . . . . . . . . . . . .117 Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
iv
Table of Contents
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Appendix C
Feature Update Record . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Table of Contents
vi
Table of Contents
Preface
About this guide This guide describes how to install a NetApp NearStore R200 storage system, connect it to the network, and start it up.
Audience
This guide is for system administrators who are familiar with operating systems that run on the storage systems clients, such as UNIX, Windows 95, Windows NT, Windows 2000, and Windows XP. The procedures in this guide describe replacement, upgrade, and maintenance tasks for personnel with the following skills and experience:

Working familiarity with small computer system hardware and operation Basic understanding of common networking concepts and practices Working familiarity with accepted tools and procedures for installing and operating sensitive electronic equipment
Terminology
This guide uses the following terms:

R200 or R200 system refers, at a minimum, to an R200 storage engine and two or more R200 disk shelves, depending on your configuration. Disk shelf refers to an R200 disk shelf. Storage engine, or R200 storage engine, refers to the controller unit that the disk shelves are attached to. Note In the Data ONTAP software documentation that came with your R200, the term filer is used in place of the term storage engine. For this instance, the terms filer and storage engine refer to the same physical component of the storage system; that is, the device that oversees the flow of data to and from the disk shelves.
AT-FC, AT-FC2, and AT-FCX refer to the AT-Fibre Channel modules on the back of the disk shelf. Module refers to the AT-FC, AT-FC2, and AT-FCX modules.
Formatting conventions
The following table lists the kinds of formatting this guide uses to identify special information.
Preface
vii
Formatting convention Italic type
Type of information

Words or characters that require special attention. File names and path names. Placeholders for information you must supply. For example, if the guide says to enter the arp -d hostname command, you enter the characters arp -d followed by the actual name of the host. Man page names. Book titles in cross-references. Command and daemon names. Information displayed on the system console or other computer monitors. The contents of files.
Monospaced font
Bold monospace
font
Words or characters you type. What you type is always shown in lowercase letters, unless you must type it in uppercase letters for it to work properly.
Special messages
This guide contains special messages that are described as follows: Note A note contains important information that helps you install or operate the system efficiently. Caution A caution contains instructions that you must follow to avoid damage to the equipment, a system crash, or loss of data. WARNING A warning contains instructions that you must follow to avoid personal injury.
viii
Preface
Safety Information (Sicherheitshinweise)

Safety rules All products are Class 1 laser devices, except the NVRAM5 cluster media converter, which is Class 1M. You must follow these safety rules when working with this equipment: WARNING Failure to follow these directions could result in bodily harm or death.

When using an NVRAM5 cluster media converter, the storage system must be installed in a restricted access location. Switzerland onlyfor FAS900, GF900, R200, and C6200 systems: This equipment relies on fuses/circuit breakers in the building installation for overcurrent protection. Each power supply must receive power from a separately dedicated outlet with a 10A fuse/circuit breaker. When installing disk shelves and a storage system into a movable cabinet or rack, install from the bottom up for best stability. DC-based systems must be installed in a restricted access location and the two input power terminals for the DC power supply must be connected to separate isolated branch circuits. To reduce the risk of personal injury or equipment damage, allow internal components time to cool before touching them and ensure that the equipment is properly supported or braced when installing options. This equipment is designed for connection to a grounded outlet. The grounding type plug is an important safety feature. To avoid the risk of electrical shock or damage to the equipment, do not disable this feature. This equipment has one or more replaceable batteries. There is danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturers instructions.
For units with multiple power cords
If your storage system or disk shelf has multiple power cords and you need to turn the unit off, heed the following warning: WARNING This unit has more than one power supply cord. To reduce the risk of electrical shock, disconnect all power supply cords before servicing.
ix
Sicherheitsvorgaben
Alle Produkte sind Lasergerte der Klasse 1, mit Ausnahme des NVRAM5 Cluster-Medienkonverters, der in Klasse 1M fllt. Beim Einsatz dieser Gerte sind die Sicherheitsvorschriften zu beachten: Vorsicht Nichtbeachtung dieser Vorschriften kann zu Verletzungen oder Tod fhren.
Bei der Verwendung eines NVRAM5 Cluster-Medienkonverters muss das Speichersystem an einem Standort mit beschrnktem Zugriff installiert werden. Nur fr die Schweiz - Systeme FAS900, GF900, R200 und C6200: Diese Gerte erfordern den Festeinbau von Sicherungen zum berstromschutz. Jeder Netzanschluss muss mit Strom aus getrennten, speziell fr diesen Zweck vorgesehenen Steckdosen versorgt werden, die jeweils mit einer 10A-Sicherung geschtzt sind. Werden die Plattenregale und das Speichersystem in einen beweglichen Schrank oder Turm eingebaut, ist wegen der hheren Stabilitt der Einbau von unten nach oben vorzunehmen. Gleichstrom-Systeme mssen an Betriebsstaette mit beschraenktem Zutritt installiert sein und die beiden Eingangsstromklemmen fr das Gleichstrom-Netzteil mssen an separate und isolierte Abzweigleitungen angeschlossen sein. Zum Schutz vor Krperverletzung oder Sachschden am Gert lassen Sie die inneren Bauteile stets vor dem Berhren abkhlen. Sorgen Sie dafr, dass das Gert richtig abgesttzt ist oder fest aufrecht steht, bevor Sie neues Zubehr einbauen. Dieses Gert ist fr die Einspeisung aus einer geerdeten Netzverbindung ausgelegt. Der Netzstecker mit Erdungsvorrichtung ist ein wichtiger Sicherheitsschutz. Zum Schutz vor elektrischem Schlag oder Sachschden am Gert die Erdung nicht abschalten. Das Gert ist mit einer oder mehreren auswechselbaren Batterien ausgestattet. Bei unsachgemem Auswechseln der Batterie besteht Explosionsgefahr. Batterien nur mit dem vom Hersteller empfohlenen Typ oder entsprechenden Typen ersetzen. Gebrauchte Batterien sind gem den Anweisungen des Herstellers zu entsorgen.
Fr Gerte mit mehrfachen Netzanschlussleitungen
Wenn Ihr Speichersystem oder Plattenregal ber mehrere Stromkabel verfgt und Sie die Einheit ausschalten mssen, folgenden Warnhinweis beachten: ACHTUNG Gert besitzt zwei Netzanschlussleitungen. Vor Wartung alle Anschlsse vom Netz trennen.
Installation roadmap for the R200

About this chapter This chapter provides a roadmap for installing an R200.
Topics in this chapter
This chapter discusses the following topics:

The installation process on page 2 General information about the disk shelf on page 4
Chapter 1: Installation roadmap for the R200
The installation process
Installation process tasks Stage 1 Procedure
The following table lists the tasks in the disk shelf installation process.
Is the procedure required? Only if the installation is part of a new system installation and it was not shipped in a system cabinet. Yes, if the disk shelf is an addition to your existing system or if your new system was not shipped in a system cabinet. Only in the following scenarios:
For instructions, go to... Installation and Setup Instructions for NetApp NearStore R200 systems. Installation and Setup Instructions for NetApp NearStore R200 systems.
Install the storage engines in a freestanding rack.
Install the disk shelves in the rack.
Connect the disk shelf to the storage engine.
If the disk shelf is part of a new system installation If the disk shelf is the first in an additional loop to your existing system.
Installation and Setup Instructions for NetApp NearStore R200 systems. Installing a disk shelf on page 92.
Connect the disk shelves to each other.
Only in the following scenarios:
If the new system installation has multiple disk shelves If the new disk shelf is an addition to your existing system.
Installation and Setup Instructions for NetApp NearStore R200 systems. Appendix A, Adding a Disk Shelf to an Existing System, on page 107.
The installation process
Stage 5
Procedure Ground the system.
Is the procedure required? Yes.
For instructions, go to... Installation and Setup Instructions for NetApp NearStore R200 systems or Installing a disk shelf on page 92. Installation and Setup Instructions for NetApp NearStore R200 systems or Installing a disk shelf on page 92 or Appendix A, Adding a Disk Shelf to an Existing System, on page 107. See the System Cabinet Guide.
Connect the disk shelves to a power source
Yes.
If the system was shipped in a system cabinet, you must connect the system cabinet to redundant power sources. 7 Configure the system. Yes, if the disk shelf installation is part of a new system installation.
See the Data ONTAP Software Setup Guide.
General information about the disk shelf
Information you need to understand
Before you install one or more disk shelves in a rack, you need to understand the following information:

Disk shelf numbering Loop IDs Supported disk drives
Disk shelf numbering
Each disk shelf in a loop must have a unique ID. A valid shelf ID is from 1 through 6, with disk shelf 1 connected to the storage appliance. The default for an invalid shelf ID is 7. If you install a second or third loop of disk shelves, the disk shelf IDs in each loop must start at 1. The ID of a single disk shelf should be 1. Each disk shelf is shipped with its assigned ID set on its back panel. You must ensure that the disk shelf has the correct ID number on the label. The ID label is on the right side of the disk shelf, as shown in the following illustration.
Shelf 1
Drive Bays 13
0
13 12 11 10 9 8 7
6 5 4 3 2 1 0
Loop ID 29 - 16
NetApp sets the disk shelf IDs at the factory on configured systems, using an ID switch on the back panel. If you order additional disk shelves, you must set the disk shelf ID yourself. Note If you enter a shelf ID that is not from 1 through 7, the drive addresses default to those of a shelf with the ID switch set to 7 even though the shelf ID indicator in the front operation panel displays a dash (-).
The example in the following illustration shows a DS14mk2 AT with the disk shelf ID set to 1.
Shelf ID switch
Loop IDs
In addition to identifying the disk shelf ID and the direction of the drive bays, the ID label on the right side of the disk shelf includes the loop ID. The loop ID identifies the disks in the disk shelf. The last sheet of the quick reference cards that come with your disk shelf shows the seven disk shelf IDs and their corresponding loop IDs.
Supported disk drives
See the System Configuration Guide at http://now.netapp.com for more information about supported drives and platforms.
Startup Responses
About this chapter
This chapter describes the following startup responses from the R200 system:

Normal POST and boot messages that are displayed on the console Storage engine LED responses from the various hardware components Disk shelf LED responses from the various hardware components on the disk shelf
This chapter describes the following topics:

Startup console messages on page 8 Storage engine LED responses at startup on page 10 Disk shelf LED responses at startup on page 19
Chapter 2: Startup Responses
Startup console messages
Startup sequence
When you apply power to the storage engine, it executes a series of tests on the system components. Samples of the output from a normal boot are found in the following sections:

Normal POST messages on page 8 Normal boot messages on page 9
Normal POST messages
POST is a series of tests run from the motherboard PROM. These tests check the hardware on the motherboard and differ depending on your system configuration. The following series of messages are examples of POST messages displayed on the console. Header:
Intel Open Firmware by FirmWorks Copyright 1995-2003 FirmWorks, Network Appliance. All Rights Reserved. Firmware release x.x_in
POST messages:
Memory size is 6144 MB Testing SIO Testing LCD Probing devices Memory size: 6144MB Testing 512MB Complete Finding image... Loading /pc-card:1,\x86\kernel\primary.krn
Note The storage engine LCD displays only the POST messages without the preceding header.
Startup console messages
Normal boot messages
After the boot is successfully completed, the storage engine loads the operating system. The following message is an example of the boot message that appears on the system console at first boot. The exact boot messages that appear on your system console depend on your system configuration.
Wed Aug 13 22:55:05 GMT [fmmbx_instanceWorke:info]: Disk 11a.28 is a primary mailbox disk Wed Aug 13 22:55:05 GMT [fmmbx_instanceWorke:info]: normal mailbox instance on primary side Wed Aug 13 22:55:11 GMT [raid.cksum.replay.summary:info]: Replayed 0 checksum blocks. Wed Aug 13 22:55:11 GMT [raid.stripe.replay.summary:info]: Replayed 0 stripes. Loading volume vol2 Loading volume vol1 Loading volume vol3 Loading volume vol0 . . . Wed Aug 13 15:55:24 PDT [10/100-IV/e0:info]: Ethernet e0: Link up. Wed Aug 13 15:55:24 PDT [10/100/1000-V/e5b:info]: Ethernet e5b: Link up. add net default: gateway 172.16.161.1 NFS server is running. Wed Aug 13 15:55:26 PDT [mgr.boot.disk_done:info]: NetApp Release X.X.X boot complete. Last disk update written at Wed Aug 13 15:53:02 PDT 2003 Wed Aug 13 15:55:26 PDT [mgr.boot.reason_ok:notice]: System rebooted after power-on. Wed Aug 13 15:55:26 PDT [main_proc:notice]: Starting Processor #1. Wed Aug 13 15:55:26 PDT [main_proc:notice]: Processor 1 (APIC ID 6) started. toaster>
Storage engine LED responses at startup
Types of LED responses
The storage engine and various hardware components on the storage engine have startup responses from the following LEDs:

Front panel FC-AL adapters GbE adapters Power supplies
For detailed information
For details about storage engine LED responses at startup, see the following topics:

Front panel LEDs on page 11 FC-AL/FC HBA LEDs on page 13 GbE NIC LEDs on page 15 Power supply LEDs on page 18
10
Front panel LEDs
Location of front panel LEDs
The following illustration shows the LEDs on the front panel of the storage engine.
Activity Status Power
Front panel LEDs status
The following table describes the front panel LEDs. State of illumination Green Blinking Off
LED Activity
Explanation The system is operating and is active. The system is actively processing data. No activity is detected.
11
LED Status
State of illumination Green Amber
Explanation The system is operating normally. The system halted or a fault occurred. The fault is displayed in the LCD. Note This LED remains lit during boot, while the operating system loads.
Power
Green Off
The system is receiving power. The system is not receiving power.
12
FC-AL/FC HBA LEDs
Location of the LEDs
The dual-port Fibre Channel adapter (FC-AL)and the Fibre Channel Host Bus Adapter (FC HBA) can be used in two modes: Initiator and Target. The LEDs on both adapters are the same color and in the same location, but the Status and Activity indications are different. The following illustration shows the LED locations for a dual-port Fibre Channel HBA.
Green LED
PORT 1
Amber LED
PORT 2
FIBRE CHANNEL
13
Initiator mode LED status
The following table describes the LEDs on the dual-port Fibre Channel HBA in Initiator mode. Green On Off Off On Flashing Amber On Flashing On Off Flashing Indicates Power Loss of synch Signal acquired Ready Adapter firmware error
Target mode LED status
The following table describes the LEDs on the Fibre Channel HBA in Target mode. Green On Off Off On Flashing Amber On Flashing On Off Flashing Indicates Power On Loss of synch Signal acquired Online Adapter firmware error
14
GbE NIC LEDs
Location of the LEDs for single-port GbE NICs
The following illustration shows the location of LEDs for both the copper and fiber single-port GbE NICs.
ACT/LNK
LNK ACT
10=OFF 100=GRN 1000=YLW
Copper 10Base-T/100Base-TX/1000Base-TX
Fiber 1000Base-SX
15
Location of LEDs on multiport GbE NICs
The following illustration shows the location of LEDs for both the copper and fiber dual-port GbE NICs.
ACT/LNK A
ACT/LNK A
Network speed
ACT/LNK B 10=OFF 100=GRN 1000=ORG ACT/LNK B
Copper 10Base-T/100Base-TX/1000Base-T
Fiber 1000Base-SX
Copper GbE NIC LEDs status
The following table explains what the LEDs on the copper GbE NIC mean. Note The LEDs on the quad-port copper GbE NIC are the same as those on the dualport copper GbE NIC.
LED type ACT/LNK
Status indicator Green Blinking green Off
Description A valid network connection is established. Data is being transmitted across the network. There is no network connection present.
16
LED type 10=OFF 100=GRN 1000=YLW
Status indicator Off Green Yellow
Description Data transmits at 10 Mbps. Data transmits at 100 Mbps. Data transmits at 1,000 Mbps.
Fiber GbE NIC LED status
The following table explains what the LEDs on the fiber GbE NIC mean. Status indicator On Off ACT On Off
LED type LNK
Description A valid network connection is established. There is no network connection present. Data is being transmitted across the network. There is no network activity present.
17
Power supply LEDs
Location of LEDs
The following illustration shows the location of the LEDs on your storage engines power supplies.
Green Amber
Power supply LEDs status
The following table explains what the LEDs on your storage engine power supplies mean. LED type Power supply LED
Status indicator Green only Blinking green Amber and green
Description The AC power source is good and is powering the system. The AC power source is good and the power supply is in standby mode. The AC power source is good, but no power is reaching the power supply or the power supply failed. There is no power to this power supply.
Off
18
Disk shelf LED responses at startup
Types of LED responses
Various hardware components on the disk shelf have startup responses from the following LEDs:

Front panel AT-FC, AT-FC2, or AT-FCX modules Power supplies Disks
Note A tray beneath each disk shelf contains a list of LED status indicators.
For details about the disk shelf LED responses at startup, see the following topics:

Front panel LEDs on page 11 FC-AL/FC HBA LEDs on page 13 GbE NIC LEDs on page 15 Power supply LEDs on page 18
19
LEDs on the front operation panel
About the front operation panel LEDs
The front operation panel has five LEDs and a disk shelf ID display. The LEDs indicate whether your disk shelf is functioning normally or there are problems with the hardware. You can also identify any hardware failure associated with the front operation panel of the disk shelf from the error messages displayed on your storage engine console.
Location of LEDs
The following illustration shows the location of the disk shelf ID display and the front panel LEDs.
Power Fault Module A Module B System

1
Disk shelf ID display
Note The Fault and System LEDs are amber. The other three LEDs are green. See LED status on the front operation panel on page 21 for an illustrated explanation of how the LEDs function.
Monitoring the disk shelf ID
When you use the thumbwheel switch on the back of the disk shelf to change the disk shelf ID, the disk shelf ID display on the front panel blinks until you powercycle the disk shelf to make the change take effect.
20
LED status on the front operation panel
The following illustration is of the first sheet of the quick reference cards that come with your disk shelf. It shows the normal and fault conditions that the LEDs indicate and recommends a corrective action.
21
LEDs on the AT-FC/AT-FC2/AT-FCX modules
About monitoring the modules
The AT-FC, AT-FC2, and AT-FCX modules have three of the same LEDs, and the AT-FCX module has a fourth LED. The LEDs common to all modules indicate whether the module is functioning normally or there are any problems with the hardware. The fourth LED on the AT-FCX indicates the modules readiness for I/O traffic. Error messages displayed on your storage engine console also identify any hardware failure associated with the module. Note The Fault LED is amber. The other LEDs are green. See LED status on the modules on page 23 for an illustrated explanation of the LED functions.
Location of the module LEDs
The modules are in the middle of the back of the disk shelf. The following illustration shows LED and port locations of the AT-FC.
In LED
Out LED
Fault LED
The following illustration shows LED and port locations of the AT-FC2.
In LED
Out LED
Fault LED
22
The following illustration shows LED and port locations of the AT-FCX.
Note Because module A on the DS14mk2 AT is inverted, the location of the module A LEDs is the inverse of what is shown in the preceding illustration.
LED status on the modules
The following illustration is of the second sheet of the quick reference cards that come with your disk shelf. The information for the AT-FC module applies to the AT-FC2 module as well.
23
LEDs on the ATA disk drive
About monitoring the ATA disk
The ATA disk has two LEDs. The LEDs indicate whether the disk is functioning normally or there are problems with the hardware.
Location of LEDs
The following illustration shows the ATA disk, which has two LED indicators on the front.
LED 2
LED 1
24
Interpreting disk drive LEDs
The following illustration shows the top of the second sheet of the quick reference cards that come with each disk shelf. It shows the disk drive LEDs normal and fault conditions, and recommends corrective action.
Note The rest of the second sheet of the quick reference card identifies the LED status conditions for the power supply and the integrated fan module.
25
LEDs on the power supply
LEDs on the power supply
The power supply has four LEDs. The LEDs indicate whether the power supply or the integrated fan module is functioning normally or there are problems with the hardware. You can also identify any hardware failure associated with the power supplies from the error messages displayed on your storage engine console.
Location of LEDs
Each power supply, which contains two LEDs, is encased in a device carrier and housed at the rear of the disk shelf. The following illustration shows the location of the power supply LEDs.
Power Fan LED AC LED PSU status normal
Note The PSU status LED is green. The other three LEDs are amber. See Interpreting disk drive LEDs on page 25 for an illustrated explanation of how the LEDs function.
26
Error Messages and Troubleshooting

About this chapter
This chapter lists error messages you might encounter during the boot process. Note If you contact NetApp technical support for service, report both the LCD message and the console message. Most LCD messages are truncated versions of console messages that provide more information about the error condition than the LCD messages.
This chapter describes the following topics:

Startup error messages on page 28 Operational error messages on page 39 Troubleshooting system boot problems on page 48
Where to get more information
The following table lists the documentation that can help you with some of the corrective actions. If you are troubleshooting Storage engine hardware problems and need to open the storage engine Disk shelf problems Software problems Then See Chapter 4, Replacing Storage Engine Components, on page 49. See Chapter 5, Replacing Disk Shelf Components, on page 83. See the Data ONTAP System Administration guides.
Chapter 3: Error Messages and Troubleshooting
27
Startup error messages
Startup sequence
When you apply power to the storage engine, it verifies the hardware that is in the system, loads the operating system, and displays either normal startup messages or error messages on the system console. The error messages are divided into two types of messages:

Power-On Self-Test (POST) messages Boot messages
For a detailed list of the startup error messages, see the following sections:

POST error messages on page 29 Boot error messages on page 35
28
POST error messages
POST error messages
The following table describes the extended POST error messages that might appear on the system console if your storage engine encounters CPU-level system errors during the POST process. Note If any Processor 2 error messages are displayed, power-cycle the system. If the error message persists, replace the motherboard, as described in Replacing the motherboard on page 55. Note Always power-cycle your storage engine when you receive any of the following errors. If the system repeats the error message, follow the corrective action for that error message.
Error message or code *BMC disable *Watchdog error
Description Not supported. An error occurred during the testing of the Watchdog timer. The CompactFlash card is missing from the front of the machine. The kernel does not boot correctly.
Corrective action Contact NetApp technical support for instructions. Replace the motherboard, as described in Replacing the motherboard on page 55. Insert a valid CompactFlash card or replace the control panel subassembly, as described in Replacing the control panel subassembly on page 80. Insert a valid CompactFlash card.
*Missing CF-card
*Inv boot device
An error with the CompactFlash card occurred. This is usually caused by a card made by an unsupported manufacturer. A CompactFlash card could not be found to boot from.
*Boot device err
Insert a valid CompactFlash card.
29
Error message or code *2.5V power bad *3.3V power bad *5V power bad *+12V power bad *-12V power bad *Pwr Sup #1 bad
Description One (or more) of the power voltages is bad. This could be due to a bad power supply or power-regulation device.
Corrective action Replace the motherboard, as described in Replacing the motherboard on page 55, or replace the memory card assembly, as described in Replacing the memory card assembly on page 60. Replace the power supply, as described in Replacing the power supplies on page 76. Replace the power supply, as described in Replacing the power supplies on page 76. Replace the power supply, as described in Replacing the power supplies on page 76. Replace the power supply, as described in Replacing the power supplies on page 76. Insert a CompactFlash card. Replace your motherboard battery, as described in Replacing the motherboard lithium battery on page 58, and reset the date immediately to avoid file system problems. Replace the motherboard tray.
An error occurred within the power supply. An error occurred within the power supply. The power supply is not connected to the storage engine chassis. The power supply is not connected to the storage engine chassis. The CompactFlash card could not be found to boot from. The system real-time clock (RTC) contains an invalid date value. The system does not boot, but the date is reset to January 1, 1970, to enable a subsequent boot. The system real-time clock (RTC) failed.
*Pwr Sup #2 bad
*Pwr Sup #1 out
*Pwr Sup #2 out
*Boot DeviceErr *Clock invalid. Date reset
*Clock dead
30
Error message or code *Clock batt dead
Description The system real-time clock (RTC) failed and its battery expired.
Corrective action Replace the failed motherboard battery, as described in Replacing the motherboard lithium battery on page 58, and reset the date immediately to avoid file system problems. Replace the motherboard, as described in Replacing the motherboard on page 55. Reboot your storage engine and reset the date immediately to avoid file system problems. Update the firmware to a version that contains an updated microcode database.
*Clock error
The system real-time clock (RTC) is not operating (counting) correctly. The system real-time clock (RTC) is not running. The system does not boot, but the date is reset to January 1, 1970, to enable a subsequent boot. The CPU microcode update did not occur or, in a multiprocessor system, the microcode updates in the CPUs do not match; that is, they have different revisions. The CPUs measured clock speed does not match the expected value for the storage engine model. This indicates problems with system clocks and/or buses. The number of CPUs found by the firmware does not correspond to the expected number based on the system model.
*Clock reset
*CPU ucode err
*CPU speed err
Update the firmware to a version that contains an updated microcode database, or replace the motherboard, as described in Replacing the motherboard on page 55. Reboot your storage engine. If the problem persists, replace the motherboard.
*CPU count err
31
Error message or code *FP button stuck
Description The front panel Interrupt button is stuck.
Corrective action 1. Free the Interrupt button. 2. Replace the LED/LCD subassembly. 3. Replace the motherboard, as described in Replacing the motherboard on page 55.
*LCD won't open *LCD cmd stall *LCD cursor err *LCD data error *Env-A rupt err *Env-B rupt err *Env-C rupt err *Env-D rupt err
The system LCD device is not operating correctly. All subsequent POST messages are displayed on the console. One of four environmental status monitors on your storage engine cannot interrupt the processor, which prevents your storage engine from properly monitoring its environmental health. One of four environmental status monitors on your storage engine indicates that it cannot properly monitor its environmental health. The system is clearly running, but no information about the power supply is being reported. Something is wrong with the power supply or the status reporting circuitry. The lithium battery on the motherboard is low.
Replace the control panel assembly, as described in Replacing the control panel subassembly on page 80. Replace the motherboard, as described in Replacing the motherboard on page 55.
*Env-A stat err *Env-B stat err *Env-C stat err *Env-D stat err *No power info
Replace the motherboard, as described in Replacing the motherboard on page 55. Replace the power supply, as described in Replacing the power supplies on page 76, or the motherboard, as described in Replacing the motherboard lithium battery on page 58. Replace the lithium battery on the motherboard, as described in Replacing the motherboard lithium battery on page 58.
*Onboard battery low
32
Error message or code *Overtemp alert
Description The internal temperature sensor detected a dangerously high temperature that can damage the system components inside the chassis.
Corrective action 1. Power down your storage engine. 2. Reduce the ambient temperature to 40 C or lower. 3. Make sure that you have proper air circulation through your storage engine. If the temperature inside your storage engine is not excessively hot, the sensor itself might have failed. 4. Replace the motherboard, as described in Replacing the motherboard on page 55.
*PCCRD init fail *PCCRD reg error *PCCRD seek err *PCCRD track err *PCCRD head err *PCCRD format err *PCCRD read err *PCCRD setup err *SIO error
These messages indicate that the control panel assembly failed.
Replace the CompactFlash card, the control panel assembly (as described in Replacing the control panel subassembly on page 80), or the motherboard, (as described in Replacing the motherboard lithium battery on page 58). Replace the motherboard, as described in Replacing the motherboard on page 55. Replace the motherboard, as described in Replacing the motherboard on page 55.
Your storage engine SIO or ISA bridge chip failed its timer interrupt test. The system cannot operate properly without this function. Your storage engine watchdog reset hardware, used to reset your storage engine from a system hang condition, is not functioning properly.
*Watchdog failed
33
Error message or code *Fan(s) failed
Description A fan in your storage engine stopped and should be replaced as soon as possible. The system console displays information about which fan stopped. The system information in the backplane is incorrect. Not supported.
Corrective action Replace the fan, as described in Replacing fan subassemblies on page 72.
*Unknown System *Post error. Rebooting...
Replace your storage engine. Contact NetApp technical support for instructions.
34
Boot error messages
When boot error messages appear
Boot error messages might appear after the hardware passes all POSTs and your storage engine begins to load the operating system.
Boot error messages Boot error message No /etc/rc
The following table describes the error messages that might appear on the LCD if your storage engine encounters errors while starting up. Explanation The /etc/rc file is corrupted. Corrective action 1. At the hostname> prompt, enter setup. 2. As the system prompts for system configuration information, use the information you recorded in your storage engine configuration information worksheet in the Site Requirements Guide. For more information about your storage engine setup program, see the System Administration Guide.
No /etc/rc, running setup
The system cannot find the /etc/rc file and automatically starts setup.
As the system prompts for system configuration information, use the information you recorded in your storage engine configuration information worksheet in the Site Requirements Guide. For more information about your storage engine setup program, see the System Administration Guide.
Cannot initialize labels
When the system tries to create a new file system, it cannot initialize the disk labels.
Usually, you do not need to create and initialize a file system; do so only after consulting NetApp technical support.
35
Boot error message Cannot read labels
Explanation When your storage engine tries to initialize a new file system, it has a problem reading the disk labels it wrote to the disks. This problem can be because the system failed to read the disk size or the written disk labels were invalid.
Corrective action Usually, you do not need to create and initialize a file system; do so only after consulting NetApp technical support.
Disk label processing failed Dirty shutdown in degraded mode
Your storage engine detects that the disk is not in the correct drive bay. The file system is inconsistent because you did not shut down the system cleanly when it was in degraded mode. Not supported. The system cannot detect any disks. The system cannot detect any disk controllers.
Make sure that the disk is in the correct bay. Contact NetApp technical support for instructions about repairing the file system. Contact NetApp technical support. Verify that all disks are properly seated in the drive bays. Turn off your storage engine power and verify that all NICs are properly seated in the appropriate expansion slots. 1. Remove the drive immediately or the system drops down to the PROM monitor within 30 seconds. 2. Check the System Configuration Guide at http://now.netapp.com to verify support for your disk drive.
Halted: firmware too old No disks No disk controllers
Drive %s.%d not supported
%sThe disk number; %dThe disk ID number. The system detects an unsupported disk drive.
36
Boot error message FC-AL loop down, adapter %d
Explanation The system cannot detect the FC-AL loop or adapter.
Corrective action 1. Identify the adapter by entering the following command:

storage show adapter
2. Turn off the power on your storage engine and verify that the adapter is properly seated in the expansion slot. 3. Verify that all Fibre Channel cables are connected. Halted: Illegal configuration File system may be scrambled Incorrect cluster configuration. One of the following errors causes the file system to be inconsistent:
R200 does not support clustering.
An unclean shutdown when your storage engine is in degraded mode and when NVRAM is not working. The number of disks detected in the disk array is different from the number of disks recorded in the disk labels. The system cannot start when more than one disk is missing. The system encounters a read error while reconstructing parity. A disk failed at the same time the system crashed.
Contact NetApp technical support to learn how to start the system from a system boot diskette and repair the file system. Make sure that all disks on the system are properly installed in the disk shelves.
Contact NetApp technical support for help. Contact NetApp technical support to learn how to repair the file system. Replace the unsupported adapter with an adapter that is included in the System Configuration Guide at http://now.netapp.com.
Invalid PCI card slot %d
%dThe expansion slot number. The system detects a adapter that is not supported by Network Appliance.
37
Boot error message Configuration exceeds max PCI space
Explanation The memory space for mapping PCI adapters is exhausted, because either

Corrective action Verify that all expansion adapters in your storage engine are supported. Contact NetApp technical support for help. Have a list ready of all expansion adapters installed in your storage engine. 1. Turn off the system and verify that all NICs are seated properly in the appropriate expansion slots. 2. Run diagnostics to check the onboard Ethernet port. If the problem persists, contact NetApp technical support.
There are too many PCI adapters in the system An adapter is demanding too many resources
No network interfaces
The system cannot detect any network interfaces.
No NVRAM present
nThe serial number of the NVRAM adapter. The NVRAM adapter is an early revision that cannot be used with the system. %dThe amount of memory on the NVRAM adapter. The specified size is not supported.
Check the console for information about which revision of the NVRAM adapter is required. Replace the NVRAM adapter. Verify that the system has 256 MB of NVRAM.
NVRAM #n downrev
38
Operational error messages
When operational error messages appear
These error messages might appear on the system console or LCD when the system is operating, when it is halted, or when it is restarting because of system problems.
For a detailed list of the operational error messages, see the following sections:

General error messages on page 40 AT-FC/AT-FC2 error messages on page 42 Disk shelf SES element error messages on page 45
39
General error messages
About this section
The following table describes other error messages that might appear on the LCD if your storage engine encounters errors while starting up or during operation. Explanation nThe RAID group disk number. The solution depends on whether you have a hot spare in the system. A disk error occurred as you were hot-swapping a disk. Fatal? No Corrective action See the System Administration Guide for information about how to locate a disk based on the RAID group disk number and how to replace a faulty disk. 1. Disconnect the disk from the power supply by opening the latch and pulling it halfway out. 2. Wait 15 seconds to allow all disks to spin down. 3. Reinstall the disk. 4. Restart the system by entering the following command:
boot
Error message Disk n is broken
Disk hung during swap
Yes
Dumping core
The system is dumping core after a system crash.
Yes
Write down the system crash message on the system console and report the problem to NetApp technical support. Report the problem to NetApp technical support. Replace the failed fan subassembly as soon as possible.
Error dumping core
The system cannot dump core during a system crash and restarts without dumping core. One of the fan subassemblies of your storage engine failed.
Yes
Fans stopped; replace them
No
40
Error message Panicking
Explanation The system is crashing. If the system does not hang while crashing, the message Dumping core appears. One of the power supply units is turned off, was removed from your storage engine, or failed.
Fatal? Yes
Corrective action Report the problem to NetApp technical support.
Power supply degraded
No
Verify that both power supplies are installed and turned on. If you still get this error, replace the power supplies one at a time to determine the failed power supply. Verify that the ventilation holes on the top cover of the system are not blocked. If the ventilation holes are not blocked and the problem persists, contact NetApp technical support for help.
System too hot
The temperature sensor indicates that the system temperature is too high.
Yes
41
AT-FC/AT-FC2 error messages
About this section
The following table describes other error messages that might appear on the console if your storage engine encounters AT-FC/AT-FC2 module errors while starting up or during operation. The output displayed on the console is similar to the following example. Example:
Wed Aug 6 19:31:40 PDT [scsi.cmd.notReadyCondition:notice]: Device 11b.44: Device returns not yet ready: CDB 0x41:026d0880:5000: Sense Data SCSI:not ready - (0x2 - 0x4 0x7 0x0)(28615).
Sense key
00h 01h
ASC
00h 5Dh
ASCQ
00h 20h
Description on console
No sense Recovered error, controller impending error, general hard drive failure, SMART notification. Not ready, cause not reportable (drive failed to spin-up and become ready). Not ready, logical unit is in the process of becoming ready (drive spinning up). Logical unit not ready, manual intervention required (drive failed to become ready after error recovery or drive not installed).
Corrective action No action. Notification was sent out and follow-on log messages identify and clarify corrective action. No action.
02h
04h
00h
02h
04h
01h
02h
04h
03h
Replace or install a disk drive in the identified location, as described in Replacing a disk in a disk shelf on page 94.
42
Sense key
02h
ASC
04h
ASCQ
07h
Logical unit not ready, command in progress (drive command timeout). Media error, unrecoverable read error (ATA UNC). Media error, address mark not found for ID (ATA AMNF, drive vendor unique) Medium error, record not found. (ATA IDNF) Medium error, mechanical positioning error (ATA TRK0 NF, drive vendor unique). Hardware error, internal target failure (ATA FW PROB, drive vendor unique or unrecognized ATA error). Illegal request, invalid command Op Code. Illegal request, logical block address out of range. Illegal request, invalid field in CDB. Illegal request, invalid field in parameter list. Unit attention, reset or target reset occurred. Unit attention, power-on occurred. Unit attention, inquiry data changed.
Corrective action No action.
03h
11h
00h
03h
12h
00h
03h
14h
01h
03h
15h
01h
No action.
04h
44h
00h
05h
20h
00h
05h
21h
00h
05h
24h
00h
05h
26h
00h
06h
29h
00h
06h
29h
01h
06h
3Fh
03h
43
Sense key
0Bh
ASC
08h
ASCQ
03h
Hardware error, logical unit communication error (ATA ICRC).
Corrective action Check the connections to ensure that they are secure and tight. If the error persists, change the cables. No action.
0Bh
44h
00h
Aborted command, internal target failure (ATA ABRT).
44
Disk shelf SES element error messages
About this section
This section describes how to monitor the disk shelf from the error messages displayed on the console that is connected to the storage engine. It also describes the corrective actions you can take.
Front operation panel console error messages Error message

Temperature sensor 1: failed
The following error messages appear on your storage engine console if an SES element on the front operation panel fails.
Action required The temperature sensor on the front operation panel failed. Replace the disk shelf. The alarm on the front operation panel failed. Replace the disk shelf. The display element on the front operation panel failed. Replace the disk shelf.
Alarm Element 1: failed Display Element 1: failed
Power supply console error messages Error message

Power supply Element 1: failed Power supply Element 2: failed Cooling element Element 1: failed
The following error messages appear on your storage engine console if an SES element on the power supply fails. For information about replacing the power supply, see Replacing a power supply in a disk shelf on page 96. Action required The power supply unit on the left at the back of the disk shelf failed. Contact NetApp technical support to replace the power supply. The power supply unit on the right at the back of the disk shelf failed. Contact NetApp technical support to replace the power supply. The integrated fan module in the power supply unit on the left at the back of the disk shelf failed. Contact NetApp technical support to replace the power supply.
45
Error message
Cooling element Element 2: failed
Action required The integrated fan module in the power supply unit on the right at the back of the disk shelf failed. Contact NetApp technical support to replace the power supply.
AT-FC/AT-FC2/ATFCX module error messages
The following error messages appear on the storage engine console if an SES element on the module fails. See Replacing an AT-FC/AT-FC2/AT-FCX module on page 98 for more information. The output displayed on the console is similar to the following example. Example:
Mon Aug 25 21:34:05 GMT [ses.status.temperatureWarning:warning]: DS14-Mk2-AT shelf 3 on channel 5a temperature warning for Temperature sensor 1: non-critical status; undertemperature warning. Current temperature: 1 C (33 F). This module is on the front side of the shelf, at the right, on the OPS panel.
Error message
Temperature sensor 2: failed Temperature sensor 3: failed SES electronics Element 1: component is from a different product family SES electronics Element 1: failed SES electronics Element 2: failed Temperature sensor 2: not installed or failed
Corrective action Contact NetApp technical support.
This configuration is unsupported. Contact NetApp technical support.
Contact NetApp technical support. The module on the disk shelf failed. Replace the module, as described in Replacing an AT-FC/AT-FC2/AT-FCX module on page 98. Contact NetApp technical support.
46
Error message
Environmental sensor 3: not installed or failed SES electronics Element 1: not installed or failed Vendor-specific Element 1: not installed or failed SES electronics Element 2: not installed or failed Vendor-specific Element 2: not installed or failed
Corrective action Contact NetApp technical support.
Communication with the temperature sensor on the module failed. Replace the module, as described in Replacing an AT-FC/ATFC2/AT-FCX module on page 98.
47
Troubleshooting system boot problems
Troubleshooting steps
If your R200 system does not boot, complete the following basic troubleshooting steps. Step 1 2 3 4 Action Look for a description of the problem on the LCD and console. Follow the instructions, if provided, on the LCD and console. Check all cables and connections, making sure that they are secure. Ensure that power is supplied and is reaching the storage engine. Check the LEDs above the power cords. They should be green. Check the power supplies on the storage engine and disk shelves. If the LEDs on a power supply are not illuminated, remove the power supply and reinstall it, making sure that it connects with the backplane. Power off the storage engine and disk shelves, then power on the disk shelves. See Storage engine LED responses at startup on page 10 and Disk shelf LED responses at startup on page 19 for a description of the LED responses. Use the onboard diagnostics to check the disks. See the Diagnostics Guide for detailed information. If the storage engine does not boot successfully, it might have a missing or corrupted boot image on the CompactFlash card, or might have a failed CompactFlash card or interface. Call NetApp technical support at + 1 (888) 4-NETAPP.
6 7
48
Troubleshooting system boot problems
Replacing Storage Engine Components

About this chapter
This chapter lists field-replaceable units (FRUs) that are available for your storage engine, and describes the tasks you must complete to replace each type of FRU.
This chapter discusses the following topics:

Field-replaceable unit overview on page 50 Opening the PCB carrier on page 51 Removing the PCB carrier on page 53 Replacing the motherboard on page 55 Replacing the memory card assembly on page 60 Replacing SDRAM DIMMs on the memory card assembly on page 63 Installing or replacing expansion adapters on page 67 Closing the PCB carrier on page 71 Replacing fan subassemblies on page 72 Replacing the power supplies on page 76 Replacing the control panel subassembly on page 80
Chapter 4: Replacing Storage Engine Components
49
Field-replaceable unit overview
About FRUs
A FRU is a component in your appliance that you can replace if it fails. You must purchase FRUs through Network Appliance or from an authorized reseller.
Units you can replace
The following list specifies the storage engine FRUs:

Motherboard tray, including PCB carrier Motherboard lithium system battery Memory card assembly DDR SDRAM DIMMs on the memory card assembly Expansion adapters

NVRAM (nonvolatile random access memory) adapter Fibre GbE network adapter Copper GbE network adapter Fibre Channel initiator mode adapter Fibre Channel target mode adapter Fibre Channel tape backup adapter SCSI tape backup adapter
Fan assembly Power supply assemblies Bezel Control panel assembly CompactFlash Card
What to do if the failed item isnt on the FRU list
If you need to replace a component that is not in the FRU list, call NetApp technical support for instructions.
50
Field-replaceable unit overview
Opening the PCB carrier
Reasons to open the PCB carrier
You open the PCB carrier to access the motherboard tray, memory card assembly, expansion adapters, and other FRUs.
To open the PCB carrier for access to the internal FRUs, complete the following steps, using the figure for reference.
Thumbscrews
Cam handle
51
Step 1
Actions Shut down the storage engine by entering the following command at the console:
halt
Caution Always use the halt command to perform a clean shutdown. The LCD on the storage engine displays Halted when the system is halted. 2 3 4 5 6 Turn off and disconnect the power to the storage engine. Put on the antistatic wrist strap and attach the grounding leash to the storage engine chassis. Remove the cable management tray. Loosen the three thumbscrews on the back panel of the PCB carrier. Carefully pull the cam handle so that the PCB carrier slides out from the chassis until the carrier tabs click to lock the slide rails in place. The PCB carrier has a travel distance of approximately 19 inches (48.26 centimeters).
52
Removing the PCB carrier
Reasons for removing the PCB carrier
You must remove the PCB carrier from the storage engine if you are replacing the motherboard tray. You can also remove the PCB carrier to replace components, such as the memory card assembly and expansion adapters.
To remove the PCB carrier from your appliance, complete the following steps, using the figure for reference.
Step 1
Action Open the PCB carrier by following the procedure described in Opening the PCB carrier on page 51.
53
Step 2
Action With the PCB carrier completely extended, press inward on the carrier tabs on each slide rail and pull and lift the PCB carrier out of the storage engine chassis. Make sure that you remove the slide rails on the PCB carrier before sending it for replacement. Support the PCB carrier with both hands and set it aside. If you are Replacing the motherboard Not replacing the motherboard, but you are replacing units on it Then Go to Replacing the motherboard on page 55. Go to the appropriate procedure for the unit you are replacing:
3 4
Replacing SDRAM DIMMs on the memory card assembly on page 63 Replacing the memory card assembly on page 60 Installing or replacing expansion adapters on page 67
54
Replacing the motherboard
About replacing the motherboard
Replacing the motherboard consists of the following procedures:

Removing the motherboard tray below Installing the motherboard tray on page 56
Removing the motherboard tray
To remove the motherboard tray, complete the following steps. Caution To prevent shorting the NVRAM4 battery, you must perform this procedure on a nonconductive surface. Shorting the NVRAM4 battery causes data loss.
Step 1
Action Shut down the storage engine by entering the following command at the console:
halt
Caution Always use the halt command to perform a clean shutdown. The LCD on the storage engine displays Halted when the system is halted. 2 Open the PCB carrier by following the procedure described in Opening the PCB carrier on page 51, being sure to put on the antistatic wrist strap and using the grounding leash. Note When the motherboard fails, the storage engine performs a dirty shutdown. This prevents you from performing the recommended clean shutdown. However, the data from the last transaction is still buffered in the battery-backed memory on the NVRAM4 adapter.
55
Step 3
Action Remove all adapters by following Steps 2 through 6 of the procedure described in Removing an existing expansion adapter on page 68. If your PCI expansion adapters are secured by screws, set the screws and adapters aside for later use. 4 5 Remove the memory card assembly by following the procedure described in Replacing the memory card assembly on page 60. Remove the PCB carrier from the storage engine chassis by following Steps 2 through 4 of the procedure described in Removing the PCB carrier on page 53. Unscrew the slides from the PCB carrier using a #2 Phillips screwdriver and set them aside for your replacement motherboard. The motherboard tray includes the PCB carrier, empty of all other FRUs.
Installing the motherboard tray
To install the motherboard tray, complete the following steps. Step 1 2 3 Action Using a #2 Phillips screwdriver, secure the rails on the side of the PCB carrier. Install the memory card assembly by following the procedure described in Replacing the memory card assembly on page 60. Reinstall all other adapters into the expansion slots on the motherboard by following Steps 3 through 6 of the procedure described in Installing an expansion adapter on page 70. Pull the inner slides from the storage engines chassis to full extension, then carefully align the PCB carrier rails with the inner slides.
56
Replacing the motherboard
Step 5
Action Slide the PCB carrier into the storage engine chassis. Note If the PCB carrier gets stuck while the inner slides are extended, reach inside the storage engine chassis and hold the locking mechanism straight so that the slides are not obstructed.
6 7 8 9
Reconnect the storage engine to your network. Reconnect the storage engine to AC power, and power it on. Go to the NOW site at http://now.netapp.com to download the latest firmware. Run diagnostics for your system. See the Diagnostics Guide for more information.
57
Replacing the motherboard lithium battery
About replacing the motherboard lithium battery
Replacing the 3.3V lithium battery on the motherboard consists of the following procedures:

Removing the motherboard lithium battery below Installing the motherboard lithium battery on page 58
Removing the motherboard lithium battery
To remove the motherboard lithium battery, complete the following steps. Step 1 Action Open the PCB carrier by following the procedure in Opening the PCB carrier on page 51, being sure to put on the antistatic wrist strap and using the grounding leash. Lift up the battery toward the open side of the battery holder, as shown.
Installing the motherboard lithium battery
To install the motherboard lithium battery, complete the following steps.
58
Replacing the motherboard lithium battery
WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to manufacturers instructions. AVERTISSEMENT Il y a danger dexplosion sil y a remplacement incorrect de la pile. Remplacer la pile seulement avec une pile du mme type ou dun type quivalent recommand par le fabricant. Mettre au rebut les piles usages selon les instructions du fabricant. ACHTUNG Explosionsgefahr bei unsachgemem Austausch der Batterie. Die Batterien nur durch denselben oder einen vom Hersteller empfohlenen gleichwertigen Typ ersetzen. Gebrauchter Batterien nach Angaben des Herstellers loswerden.
Step 1 2 3
Action Turn the battery so that the positive side is up (marked with a +). Push the battery through the open side of the battery holder so that it sits flush inside the battery holder. Go to Closing the PCB carrier on page 71.
59
Replacing the memory card assembly
About replacing the memory card assembly
The memory card assembly contains the SDRAM DIMMs of your system and is connected to the motherboard. Replacing the memory card assembly consists of the following procedures:

Removing the memory card assembly on page 60 Installing the memory card assembly on page 61
Removing the memory card assembly
To remove the memory card assembly, complete the following steps, using the figure for reference.
PBC carrier crossbar Latch Latch
DIMMs
60
Step 1
Action Open the PCB carrier by following the procedure in Opening the PCB carrier on page 51, being sure to put on the antistatic wrist strap and using the grounding leash. Lift the PCB carrier crossbar from the top of the inside of the PCB carrier by loosening the thumbscrew above the memory card assembly. Pull apart the latches on both sides of the memory card assembly to release it from the PCB carrier. Carefully pull the memory card assembly from its riser slot. Set the memory card assembly aside in an antistatic bag.
3 4 5
Installing the memory card assembly
To install the memory card assembly, complete the following steps. Step 1 2 Action Hold the memory card assembly by the sides to avoid damaging the components. Carefully insert the memory card assembly straight into its riser slot. The memory card assembly fits tightly in the slot, but should go in easily. If not, realign the memory card assembly with its riser slot and try again. Caution Visually inspect the memory card assembly to verify that it is evenly aligned and fully inserted into the slot; otherwise, the edge connector on the memory card assembly does not make complete contact with the slot. 3 4 Push carefully, but firmly on the top edge of the memory card assembly until the latches snap into place. Lower the PCB carrier crossbar and secure it on top of the memory card assembly by tightening the thumbscrew.
61
Step 5 6
Action Go to Closing the PCB carrier on page 71. Turn on your storage engine, then run diagnostics on your new memory card assembly. See the Diagnostics Guide for more information.
62
Replacing SDRAM DIMMs on the memory card assembly
About replacing SDRAM DIMMs
This section provides the supported memory configurations for your storage engine and describes the procedures for replacing the SDRAM DIMMs on the memory card assembly. Replacing the SDRAM DIMMs on the memory card consists of the following procedures:

Removing a DIMM on page 64 Installing an SDRAM DIMM on page 66
Required memory configurations
The following table lists the supported memory configuration for the memory card in the storage engine. Note SDRAM DIMMs are numbered to the right and the left of the DIMM slots on the memory card. The DIMM group numbers appear in smaller print perpendicular to the DIMM slots.
DIMM slots 1 through 4 4 through 8
DIMM group numbers Group 1 Group 2
Requires memory configuration 3.3V, registered, 8 x 512-MB SDRAM DIMMS
Caution All DIMMs must be listed on the Network Appliance Approved Parts List. Contact NetApp Sales to obtain this list. Unapproved DIMMs have not been tested for reliability and might cause system downtime.
63
DIMM locations
Use the following illustration to determine the location of DIMM slots and DIMM group numbers.
Memory Card Group 3 Group 2 Group 1 11 9 7 5 3 1 12 10 8 6 4 2
DIMM numbers
DIMM numbers
Removing a DIMM
To remove a DIMM, complete the following steps. Step 1 Action Open the PCB carrier by following the procedure in Opening the PCB carrier on page 51, being sure to put on the antistatic wrist strap and using the grounding leash. Remove the memory card assembly, as described in Removing the memory card assembly on page 60. Locate the DIMM that you want to remove.
2 3
64
Step 4
Action Push apart the latches on either side of the DIMM to release the DIMM from its slot, as shown.
5 6
Pull the DIMM out of the slot. Set the DIMM aside in an antistatic bag.
65
Installing an SDRAM DIMM
To install an SDRAM DIMM, complete the following steps. Step 1 2 3 Action Locate the DIMM slot for the DIMM you are installing. Hold the DIMM by its top corners to avoid damaging the components. Insert the DIMM straight into the slot. The DIMM fits tightly in the slot, but should go in easily. If not, realign the DIMM with the slot and try again. Caution Visually inspect the DIMM to verify that it is evenly aligned and fully inserted into the slot; otherwise, the edge connector on the DIMM does not make complete contact with the slot. 4 5 6 7 Push carefully but firmly on the top edge of the DIMM until the latches snap into place. Install the memory card assembly, as described in Installing the memory card assembly on page 61. Go to Closing the PCB carrier on page 71. Turn on your storage engine, then run diagnostics on the SDRAM DIMMs. See the Diagnostics Guide for more information.
66
Installing or replacing expansion adapters
About installing or replacing expansion adapters
Replacing an expansion adapter or installing a new expansion adapter consists of one or both of the following procedures:

Removing an existing expansion adapter on page 68 Installing an expansion adapter on page 70
Expansion adapters used
The storage engine uses the following expansion adapters:
NVRAM adapter

NVRAM4 NVRAM5
Caution Use either NVRAM4 or NVRAM5 in your storage engine but not both. If you are replacing an NVRAM4 adapter with an NVRAM5 adapter, see the System Configuration Guide at http://now.netapp.com for the slot assignment and be prepared to move all the other adapters around to accommodate this change.
Fibre Channel adapter

Initiator mode for disk storage Target mode
Network interface cards Tape adapters:

SCSI FC-AL
Slot assignments for expansion adapters
If you are adding expansion adapters to your storage engine, the System Configuration Guide at http://now.netapp.com provides current configuration information for the following:

Expansion slots that are available on your storage engine Supported adapters Expansion slot assignments
67
Caution Install only supported expansion adapters in the assigned expansion slots. To ensure compatibility, performance, and reliability, you must obtain expansion adapters for your storage engine from Network Appliance or an authorized reseller.
Removing an existing expansion adapter
To remove existing expansion adapters, complete the following steps. Step 1 Action Open the PCB carrier by following the procedure in Opening the PCB carrier on page 51, being sure to put on the antistatic wrist strap and using the grounding leash. Unlatch the PCI clamp arm and pull it aside. Note Your system might require that you screw down PCI expansion adapters. If so, remove and set aside any screws for PCI expansion adapters. 3 4 Note which cables (if any) are connected to the connectors on the faceplate of the expansion adapter before disconnecting the cables. If you are replacing The NVRAM adapter Then Remove the PCB carrier crossbar by loosening the thumbscrew and lifting the crossbar away from the top of the PCB carrier. Caution If you did not perform a clean shutdown using the halt command, disconnecting the NVRAM battery from the NVRAM adapter results in data loss. Any other PCI adapter Go to Step 5.
68
Step 5
Action Remove the PCI clamp-down bracket holding the expansion adapter faceplate to the back panel bracket and save it for reinstalling the adapter. Pull upward on the top edge of the expansion adapter and lift it out of the chassis, as shown.
If you are Not installing a replacement expansion adapter Installing a replacement expansion adapter
Then Install a slot cover for the empty PCI slot. Go to Installing an expansion adapter on page 70.
69
Installing an expansion adapter
To install an expansion adapter, complete the following steps. Step 1 Action If you are Installing a new adapter Installing a replacement adapter 2 Then Take the adapter out of the antistatic bag and discard the bag. Take the replacement adapter out of the antistatic bag and place the used adapter into that bag.
Holding the adapter by its top edge, with the faceplate near the back of the machine, lower the adapter into the slot until its connector edge meets the grooves in the expansion slot. The faceplate of the adapter should be in position against the back panel, and should cover the endplate slot on the back panel.
3 4 5 6
Press carefully on the top edge of the adapter until the edge connector is seated in the expansion slot. If applicable, replace the faceplate screw to secure the adapter to the back panel. Reconnect the cables to the external connectors on the replacement expansion adapter. If you are Replacing the NVRAM adapter Then Lock down the PCB carrier crossbar over the NVRAM adapter, and then secure the crossbar to the side of the PCB carrier by tightening the thumbscrew. Go to Step 7.
Replacing an adapter other than the NVRAM adapter 7 8
Go to Closing the PCB carrier on page 71. Turn on your storage engine, then run diagnostics on the expansion adapter you replaced. See the Diagnostics Guide for more information.
70
Closing the PCB carrier
Closing the PCB carrier
To close the PCB carrier, complete the following steps. Step 1 Action If you removed the PCB carrier, screw in the carrier rails on each side, and then carefully place the carrier on the extended slides of the storage engine chassis so that the tabs on the rails fit into the slots on the slides. Using the cam handle, slide the PCB carrier into your system chassis. If the PCB carrier is locked in position, press inward on the carrier tabs on each carrier slide rail while pushing the PCB carrier into the chassis. 3 4 5 6 Tighten the three thumbscrews on the back of the chassis. Reconnect any cables you removed from the back panel of the storage engine. Reconnect the power to the storage engine, and if applicable, your disk shelves. Turn on your disk shelves, your tape backup devices, and Fibre Channel switches, if applicable, and then turn on your storage engine. Interrupt the boot process by pressing the Delete key during the memory test. Run diagnostics by entering the following command at the ok> prompt:
sys-diag
7 8
See the Diagnostics Guide for more information. 9 Run the specific diagnostics that apply to the component you installed or replaced.
71
Replacing fan subassemblies
About replacing fan subassemblies
Replacing a fan subassembly consists of the following procedures:

Removing a fan subassembly on page 73 Installing a fan subassembly on page 75
Identifying the subassembly to replace
Each of the three fan subassemblies secured to the front of the storage engine chassis contains two fans. If a problem occurs in a fan, the system console displays an error message identifying the specific fan that has the problem, rather than the subassembly it belongs to. Note You cannot replace the individual fan; you must replace the subassembly. The following table lists the individual fan numbers that the console might display and their corresponding subassemblies. Fan number (as indicated on your console) Baseboard fan 1 Baseboard fan 2 Baseboard fan 3 Baseboard fan 4 Baseboard fan 5 Baseboard fan 6 Note To maintain UL, CSA, and TUV safety certifications, you must obtain replacement fan subassemblies from Network Appliance. Using unapproved replacement fan subassemblies voids the safety certifications. Subassembly 3 Subassembly 2 Subassembly (as indicated on your chassis) Subassembly 1
72
Removing a fan subassembly
To remove a fan subassembly, complete the following steps. Note Because the three fan subassemblies are hot-swappable, you do not need to shut down the storage engine during removal. However, you must replace each fan you remove within two minutes; otherwise, the storage engine shuts down automatically.
Step 1 2
Action From the console, note the identification of the fan that failed and identify the subassembly that it belongs to. Pull the bezel straight off the front of your system by using the grooves on the left and right edges of the bezel.
Using a #1 Phillips screwdriver, loosen the thumbscrews on the fan subassembly that failed.
73
Step 4
Action Using both the upper and lower lips, pull the subassembly out of the storage engine. The sheet metal below the subassemblies is silkscreened with the labels Fan 1, Fan 2, and Fan 3. Note If your system is running Data ONTAP software, it reports a failure for the removed fan subassembly.
Fan 1 Fan 2 Fan 3
2 3
Set the fan subassembly aside.
74
Installing a fan subassembly
To install a fan subassembly, complete the following steps. Step 1 2 3 4 5 6 Action Slide the subassembly straight into the storage engine chassis. Tighten the subassembly thumbscrews. Align the pins on the bezel with the holes on the front of the storage engine, then push the bezel straight onto it. Reconnect and turn on the power to the storage engine. Interrupt the boot process by pressing the Delete key during the memory test. Run diagnostics by entering the following command at the ok> prompt:
sys-diag
See the Diagnostics Guide for more information. 7 Run the diagnostics that apply to the unit you installed or replaced.
75
Replacing the power supplies
About replacing a power supply
Your storage engine has two power supplies in two separate power supply bays at the back. Note Because you have two power supplies that are hot-swappable, you do not have to shut down the storage engine when you are replacing only one of them. Replacing a power supply consists of the following procedures:

Removing a power supply on page 77 Installing a power supply on page 78
Power supply compatibility
Be aware of the following caution regarding the compatibility between the two power supplies in your system. Caution When replacing a power supply, be sure not to mix power supplies from different systems. The two power supplies in your system must have the same part number.
76
Removing a power supply
To remove a power supply, complete the following steps, using the figure for reference. WARNING To avoid an electric shock hazard, you must disconnect the power supply before removing it from the storage engine.
Thumbscrews
Step 1
Action From the console or LCD screen, identify the failed power supply. Note The power supply identifiers, PS1 and PS2, are silk-screened onto the storage engine chassis. 2 3 Put on the antistatic wrist strap and attach the grounding leash. Turn off the switch on the power supply that you are replacing.
77
Step 4 5 6
Action Lift up the clip lock and unplug the power cord from the storage engine power supply. Loosen the power supply thumbscrews by turning each thumbscrew counterclockwise. Use the cam handle to slide the power supply out of the power supply bay. WARNING The power supply is heavy. Support the bottom of the unit while removing the unit from its bay. 7 Set the power supply aside. Note If the storage engine is running Data ONTAP, it reports a failure for the removed power supply.
Installing a power supply
To install a power supply, complete the following steps. Step 1 2 3 Action Verify that the switch on the power supply is turned off. Slowly and firmly push the power supply into the bay until the power supply is firmly seated in the bay. Secure the power supply by turning the thumbscrew clockwise until it stops.
78
Step 4
Action Plug the power cord into the power cord receptacle on the power supply and secure it with the adjustable clip lock, as shown.
Turn on the power to the replacement power supply.
79
Replacing the control panel subassembly
About replacing the control panel subassembly
The control panel subassembly includes your CompactFlash card. Replacing the control panel subassembly consists of the following procedures:

Removing the control panel subassembly on page 80 Installing the control panel subassembly on page 82
Removing the control panel subassembly
To remove the control panel subassembly, complete the following steps. Step 1 Action Shut down the storage engine by entering the following command at the console:
halt
Caution Always use the halt command to perform a clean shutdown of your system. If you do not perform a clean shutdown before removing the CompactFlash card, your system panics. 2 3 Turn off and disconnect the power to your storage engine. Put on the antistatic wrist strap and attach the grounding leash to the storage engine chassis.
80
Step 4
Action Remove the CompactFlash card by pulling the lever on the side of the CompactFlash bay and pushing to release the card.
CompactFlash card
Pull the control panel subassembly out of the drive bay.
Control panel subassembly
81
Installing the control panel subassembly
To install the control panel subassembly, complete the following steps. Step 1 2 3 4 Action Slide the control panel subassembly into the drive bay. Tighten the two thumbscrews to secure the control panel subassembly to the chassis. Slide the CompactFlash card into the slot on the front of the CompactFlash reader. Reinstall the front bezel by aligning the pins on the bezel with the holes on the front of the storage engine, and then pushing the bezel straight onto it. Reconnect and turn on the power to the storage engine. Interrupt the boot process by pressing the Delete key during the memory test. Note If Delete doesnt interrupt booting, try using Ctrl-Backspace. 7 Insert the CompactFlash card and run diagnostics by entering the following command at the ok> prompt:
sys-diag
5 6
See the Diagnostics Guide for more information about specific diagnostic tests. 8 9 Exit diagnostics to return to the ok> prompt. Boot the system by entering the following command:
boot
82
Replacing Disk Shelf Components

About this chapter
This chapter describes how to replace disk shelves in a rack, disks in a disk shelf, and other devices.
This chapter provides information about the following topics:

Replacing a disk shelf on page 84 Replacing a disk in a disk shelf on page 94 Replacing a power supply in a disk shelf on page 96 Replacing an AT-FC/AT-FC2/AT-FCX module on page 98
Chapter 5: Replacing Disk Shelf Components
83
Replacing a disk shelf
About this section
This section discusses cabling requirements, how to disconnect a disk shelf from your storage engine, how to remove a disk shelf from a loop, and how to install a disk shelf. It does not discuss how to hot-add a disk shelf with AT-FCX modules to your storage engine. For information about hot-adding a disk-shelf, see Appendix A, Hot-adding a DS14mk2 AT, on page 110.
Disk shelf cabling requirements
The following table lists the cabling requirements for the disk shelves.
Cable type and connector LC-to-LC
Where used To connect storage engine optical adapters to AT-FC, ATFC2, and AT-FCX modules
Additional requirements Requires optical SFP connector in the Input port of the following modules:

AT-FC2 AT-FCX
HSSDC2-to-HSSDC2
To connect disk shelves with ATFC modules only
None
SFP-to-SFP
To connect disk shelves with ATFC2 and/or AT-FCX modules
None
84
Cable type and connector HSSDC2-to-...
Where used To connect disk shelves with ATFC modules...
Additional requirements None
...SFP
...to disk shelves with AT-FC2 or AT-FCX modules
Ensuring data integrity with dual path cabling
To ensure data integrity and incorporate redundancy through the use of dualpath cabling, Port A (Port 1) of the adapter must be connected to the module A of disk shelf 1 of a particular loop and Port B (Port 2) of the same adapter must be connected to module B of disk shelf 1 of a different loop. This is done to ensure maximum redundancy at the FC-AL HBA level. If you connect both ports of an adapter to be connected to the same shelf, you will receive the following error message:
day month date time [filerx: config.sameHA:warning]: Disk xx.xx and other disks on this loop are dual-attached to the same adapter card. For improved availability they should be dual-attached to seperate adapter cards.
The following table shows the possible configuration for a system with two adapters connected to two loops of shelves. Number of dual optical interface adapters 1 Number of loops 1 Module A Module B 2 Module A Module B A X B X A X 2 B X -
85
The following table shows a possible configuration for a system with three adapters connected to three loops of disk shelves. Number of dual optical interface adapters 1 Number of loops 1 Module A Module B 2 Module A Module B 3 Module A Module B A X B X A X 2 B X A X 3 B X -
The following table shows the possible configuration for a system with four adapters connected to four loops of disk shelves. Number of dual optical interface adapters 1 Number of loops 1 Module A Module B 2 Module A Module B 3 Module A Module B 4 Module A Module B A X B X A X 2 B X A X 3 B X A X 4 B X -
86
For details about removing a disk shelf from a rack, see the following topics:

Removing a disk shelf from a single disk shelf configuration on page 88 Removing a disk shelf from a loop on page 90 Installing a disk shelf in a rack on page 92
87
Removing a disk shelf from a single disk shelf configuration
Removing a disk shelf
To remove a disk shelf from a single disk shelf configuration, complete the following steps. Step 1 2 Action Ground yourself to the system chassis using the grounding leash. Shut down the storage engine by entering the following command at the console:
halt
Caution Always use the halt command to perform a clean shutdown. 3 Verify that the LCD display at the front of your storage engine displays the following message:
Halted
4 5 6 7 8 9
Turn off the power switch on the disk shelf. Disconnect the two disk shelf power cords from the disk shelf. Disconnect the Fibre Channel cables connecting the disk shelf and storage engine. Disconnect the grounding strap connecting the disk shelf and storage engine. Use a Phillips screwdriver to remove the screws securing the disk shelf to the telco tray, the mid-mount bracket, or the four-post rack. With the help of another person, remove the disk shelf from the rack. WARNING The disk shelf is very heavy when fully loaded and requires at least two people to remove it.
88
Step 10
Action Go to Installing a disk shelf in a rack on page 92 to add the replacement shelf.
89
Removing a disk shelf from a loop
Removing a daisy chained disk shelf
To remove a disk shelf from a loop of disk shelves, complete the following steps. Step 1 2 Action Ground yourself to the system chassis using the grounding leash. Shut down your storage engine by entering the following command at the console:
halt
Halted
4 5 6 7 8 9
Turn off the power switch on the disk shelf. Disconnect the two disk shelf power cords from the disk shelf that you are going to remove. Disconnect and remove the Fibre Channel cables connecting the disk shelf to the other disk shelves or your storage engine. Disconnect the grounding strap connecting the disk shelf to the other disk shelves or your storage engine. Use a Phillips screwdriver to remove the screws from the flanges of the disk shelf retention bracket. With the help of another person, remove the disk shelf from the rack. WARNING The disk shelf is very heavy when fully loaded and requires at least two people to remove it.
90
Step 10
Action If you are... Not installing a replacement disk shelf Then... 1. Reestablish the loop by connecting the disconnected disk shelves or by connecting the unconnected disk shelf to the storage engine. 2. Remove any Fibre Channel cables that are connected to the Output port of the last disk shelf in the loop. Caution Failure to do this step causes an open loop panic. 3. Set the Terminate switches to OFF on all but the last disk shelf in each loop. Set the Terminate switch to ON on the last disk shelf in each loop. Note AT-FCX is self-terminating and does not have a Terminate switch. 4. Turn on the power to the disk shelf and then to your storage engine. 5. Reboot your storage engine. Installing a replacement disk shelf See Installing a disk shelf in a rack on page 92.
91
Installing a disk shelf in a rack
Installing a disk shelf
To install the disk shelf in a rack, complete the following steps. WARNING You must install each disk shelf with either the two-post telco tray kit or the four-post rail kit that came in your shipment package. If you choose to midmount the disk shelf, use the mid-mount brackets with the two-post telco tray kit. Do not ear-mount the disk shelf into a telco-type rack; the disk shelf will collapse from the rack under its own weight.
Step 1
Action Verify that your storage engine meets the minimum software requirements to support the disk shelf. See the System Configuration Guide at http://now.netapp.com for more information. Verify that you received the envelope with the disk shelf ID labels. Ground yourself to the system chassis using the grounding leash. Use the rail kit installation flyer in the rail kit box to install the appropriate rail kits on the rack. Install and secure the disk shelf onto the support brackets and rack. Change the disk shelf ID with the following procedure: 1. Press the thumbwheel switch on the rear of the disk shelf and use the + button to raise the number and the - button to lower the number to a valid ID from 1 through 7. 2. If you change a disk shelf ID, you must power-cycle the disk shelf for the new ID to take effect. The disk shelf ID display on the front of the disk shelf blinks until you power-cycle the disk shelf. 3. Select the correct label from the envelope identified in Step 2 and attach it to the right flange of the new disk shelf.
2 3 4 5 6
92
Step 7 8 9 10
Action If you are adding multiple disk shelves on the same loop, repeat Step 5 and Step 6 to install the remaining disk shelves. Connect the replacement disk shelfs grounding strap to the other disk shelves or to your storage engine. Connect the disk shelf to the other disk shelves or to your storage engine with the appropriate cable. Repeat Step 9 for disk shelves with two AT-FCX modules for dual path connections. See Ensuring data integrity with dual path cabling on page 85 for more information. Note Only disk shelves with AT-FCX modules support dual path connections. Disk shelves with a single AT-FC module or a single AT-FC2 module cannot logically be dual-pathed.
11
Set the Terminate switches to OFF on all but the last disk shelf in each loop. Set the Terminate switch to ON on the last disk shelf in each loop. Note AT-FCX is self-terminating and does not have a Terminate switch.
12 13 14
Connect the two disk shelf power cords to each disk shelf that you are adding. Turn on the power first to the disk shelves and then to your storage engine. Reboot your storage engine.
93
Replacing a disk in a disk shelf
Reasons to replace a disk
You can hot-swap disks while the system remains powered on. When a disk fails, your storage engine logs a warning message to the system console indicating which disk on which loop failed.
About replacing a disk in a disk shelf
Replacing a disk in a disk shelf consists of the following procedures:

Removing a disk Installing a disk Note If you are replacing several disks in a disk shelf or if you are installing several disks into a half-empty disk shelf, replace or install the disks one at a time to allow your storage engine time to recognize the existence of each new disk.
Removing a disk
To remove a disk, complete the following steps. Step 1 2 3 Action Ground yourself to the system chassis using the grounding leash. Remove the disk by pressing down on its release mechanism with one hand while grasping the top flange of the shelf with the other hand. Gently slide the disk out until it disengages. Wait 30 seconds for the disk to stop spinning; then continue removing the disk from the chassis. WARNING When removing a disk, always use two hands to support its weight. 4 If you are removing another disk, repeat Step 1 through Step 3
94
Replacing a disk in a disk shelf
Installing a disk
To install a disk in a disk shelf, complete the following steps. Step 1 2 3 Action Ground yourself to the system chassis using the grounding leash. Orient the device carrier so that the release mechanism is at the top. Insert the disk into the guide slot in the disk shelf and firmly push it in until it engages the backplane and you see the release mechanism click into place. Caution Do not slam the disk into place. 4 If you are installing another disk, repeat Step 1 through Step 3.
95
Replacing a power supply in a disk shelf
About this section
Replacing a power supply in a disk shelf consists of the following procedures:

Removing a power supply on page 96 Installing a power supply on page 97
Rules for replacing power supplies
When replacing the power supply on your disk shelf, observe the following rules:

You do not need to turn off the power when you replace one power supply. If you are replacing both power supplies in the same disk shelf, replace them one at a time to avoid powering down the disk shelf.
Removing a power supply
To remove a power supply, complete the following steps. Step 1 2 3 4 Action Ground yourself to the system chassis using the grounding leash. Turn off the switch on the power supply that you are replacing. Lift up the clip lock and unplug the power cord from the storage engine power supply. Press the cam mechanism levers toward each other to release the power supply handle, as shown in the following illustration.
OPEN
OPEN
96
Replacing a power supply in a disk shelf
Step 5
Action Use the handle to pull the power supply out of the disk shelf. WARNING When removing a power supply, always use two hands to support its weight.
Installing a power supply
To install a power supply in a disk shelf, complete the following steps. Step 1 2 Action Ground yourself to the system chassis using the grounding leash. Slide the power supply into the disk shelf until you hear the power supply connect with the connector inside the disk shelf chassis. Caution Do not use excessive force when sliding the power supply into the disk shelf; you can damage the connector. 3 4 5 Press the cam mechanism levers toward each other to engage the power supply into place. Connect the power cord to the back of the disk shelf. Turn on the power supply.
97
Replacing an AT-FC/AT-FC2/AT-FCX module
About the ATFC/AT-FC2/AT-FCX
The AT-FC/AT-FC2/AT-FCX module controls the external disk shelf LEDs. The module communicates In-Band to the host system through its Fibre Channel port, which is connected to the backplane of the disk shelf. The module is field-replaceable. It is hot-swappable if the following conditions are met:

The disk shelves use AT-FCX modules only There are two AT-FCX modules per disk shelf and the disk shelf has multipath connections to the storage engine
Otherwise, you must power down the disk shelf before replacing the module.
For details about replacing an AT-FC/AT-FC2/AT-FCX module, see the following topics:

Removing a module on page 99 Installing a module on page 100 Hot-swapping the AT-FCX module on page 102 Upgrading a disk shelf on page 104
98
Removing a module
Removing a module
To remove a module that is connected to the Fibre Channel loop, complete the following steps. Step 1 2 Action Put on the antistatic wrist strap and attach the grounding leash. Shut down your storage engine by entering the following command at the console:
halt
Caution Always use the halt command to perform a clean shutdown. 3 Verify that the LCD display at the front of your system displays the following message:
Halted
4 5 6 7
Disconnect the module from the Fibre Channel cabling. Using the thumb and index finger of both hands, press the levers on the CAM mechanism on the module to release it. Pull the module out of the disk shelf and place it on a nonconductive/antistatic surface. Go to Installing a module on page 100.
99
Installing a module
Installing a module
To install a module in a disk shelf, complete the following steps. Step 1 2 Action Put on the antistatic wrist strap and attach the grounding leash, then verify that the power is off to the storage engine and disk shelf. Push apart the levers on the CAM mechanism and slide the ATFC/AT-FC2/AT-FCX into the slot at the rear of the disk shelf, and then push the levers of the CAM mechanism into place. Caution Do not use excessive force when sliding the AT-FC/AT-FC2/AT-FCX into the disk shelf; you might damage the connector. 3 If you are replacing... An AT-FC/AT-FC2/AT-FCX with a like module An AT-FC with an AT-FC2 or an AT-FCX
Then... Reconnect the Fibre Channel cabling.
If it is the first shelf in the loop, where all other disk shelves have AT-FC modules
1. Plug the optical SFP module into the Input port on the AT-FC2/AT-FCX. See Disk shelf cabling requirements on page 84 for more information. 2. Use the appropriate cable to connect to the optical FCAL adapters. 3. Use the appropriate cable to connect the disk shelf with the AT-FC2/AT-FCX to the disk shelf with the AT-FC.
100
Step
Action
If it is the last shelf in the loop, where all other disk shelves have AT-FC modules If it is a shelf in the middle of the loop, where all other disk shelves have AT-FC modules
Use the appropriate cable to connect the disk shelf with the AT-FC2/AT-FCX and the disk shelf with the AT-FC. Note Each AT-FC2/AT-FCX ships with one SFP-to-SFP cable and one HSSDC2-to-SFP cable. If the replacements are in the middle of the loop, you need two additional HSSDC2-to-SFP cables.
Turn on the power supplies and reboot the system.
101
Hot-swapping the AT-FCX module
Assumptions about this procedure
The assumptions about this procedure are that the AT-FCX modules on the disk shelf use multipath connections to your storage engine and that you are hotswapping an AT-FCX with another AT-FCX. Caution If you attempt to hot-swap the AT-FCX on a disk shelf that does not have multipath connections, you will lose all access to the drives on this disk shelf as well as those below it.
Hot-swapping a module
To hot-swap a module, complete the following steps. Note To hot-swap a module on a disk shelf in a cluster, see the cluster guide for your system.
Step 1
Action Verify that your storage engine meets the minimum software requirements to support the disk shelf and module combination. See the System Configuration Guide at http://now.netapp.com for more information. Ground yourself to the system chassis using the grounding leash. From the storage engine console, enter the following command to disable the loop in which the failed module is a connection:
storage disable adapter adaptername
2 3
The Data ONTAP System Administrators Guide (7.0.1 or later) provides more information about these commands. 4 Disconnect the AT-FCX module that you are removing from the loop cabling.
102
Step 5
Action Using the thumb and index finger of both hands, press the levers on the CAM mechanism on the module to release it and pull it out of the disk shelf. Slide the replacement module into the slot at the rear of the disk shelf and push the levers of the CAM mechanism into place. Caution Do not use excessive force when sliding the AT-FCX into the disk shelf; you might damage the connector. 7 8 Reconnect the loop cabling. From the storage engine console, enter the following command to enable the loop in which the replacement AT-FCX is a connection:
storage enable adapter adaptername
103
Upgrading a disk shelf
Why you would upgrade
You would upgrade the disk shelves with AT-FCX modules to incorporate redundancy in your system through multipathing. Note You must upgrade all disk shelves in the loop.
Upgrading requirements
Before upgrading the disk shelves, verify that you have the following:

Two AT-FCX modules for each disk shelf in the loop The correct storage engine-to-disk shelf and the correct shelf-to-shelf cables and any applicable SFP modules. See Disk shelf cabling requirements on page 84 for more information. Additional and/or available FC-AL adapters that are already in the system or that you plan on adding to the system for the purposes of redundancy. See the System Configuration Guide at http://now.netapp.com for information on slot assignments.
Upgrading a disk shelf
To upgrade a disk shelf, complete the following steps. Step 1 Action Download the minimum Data ONTAP software that supports the use of the AT-FCX module in the disk shelf that is connected to the R200. See the System Configuration Guide at http://now.netapp.com for more information. Download the latest shelf firmware for AT-FCX modules from the NOW site and install it into /etc/shelf_fw on the R200.
104
Step 3
Action Shut down your storage engine by entering the following command at the console:
halt
Halted
5 6 7
Disconnect and remove the Fibre Channel cables connecting the disk shelves and your storage engine. Put on the antistatic wrist strap and grounding leash. If your storage engine... Already has one or more available FC-AL adapters Does not have one or more available FC-Al adapter Then... Go to Step 8. Follow the appropriate procedures in Replacing Storage Engine Components on page 49 to open up the storage engine and add an expansion adapter.
Using the thumb and index finger of both hands, press the levers on the CAM mechanism on the AT-FC/AT-FC2 to release it and pull it out of each disk shelf. For each disk shelf, slide an AT-FCX module into each module bay at the rear of the disk shelf and push the levers of the CAM mechanism into place. Caution Do not use excessive force when sliding the module into the disk shelf; you might damage the connector.
105
Step 10
Action With the tables in Ensuring data integrity with dual path cabling on page 85 as a guide, use the appropriate cables to connect the first disk shelf to the optical FC-AL adapters. Use the appropriate cables to connect the disk shelves to each other. Turn on the power supplies and reboot the R200.
11 12
106
Adding a Disk Shelf to an Existing System

About this appendix
This appendix provides information about how to install a DS14mk2 AT disk shelf with AT-FCX modules into an existing system.
Topics in this appendix
This appendix discusses the following topics:

Installing a disk shelf to an existing single-path loop on page 108 Hot-adding a DS14mk2 AT on page 110
Appendix A: Adding a Disk Shelf to an Existing System
107
Installing a disk shelf to an existing single-path loop
Assumptions about the existing singlepath loop
This section is based on the following assumptions:

The last disk shelf in the existing loop connected to your R200 has a single AT-FC or AT-FC2 module. The minimum software release on your system is one of the following:
Data ONTAP 7.0.4 or later
Note Earlier versions of the Data ONTAP 7.0.x are not supported.
Data ONTAP 7.1.1 or later
Note Earlier versions of the Data ONTAP 7.1.x are not supported.
Data ONTAP 7.2 or later
Installing the disk shelf
To install a DS14mk2 AT disk shelf into an existing single-path loop on a storage appliance, complete the following steps. Step 1 2 Action Put on the antistatic wrist strap and grounding leash. Shut down the filer/FAS appliance by entering the following command at the console:
halt
Caution Always use the halt command to perform a clean shutdown. 3 Verify that the LCD display at the front of your storage appliance displays the following message:
Halted
Turn off the power to your storage appliance and the disk shelves.
108
Installing a disk shelf to an existing single-path loop
Step 5
Action Install the disk shelf. Follow Step 2 through Step 10 of Installing a disk shelf on page 92.
6 7
Connect the AT-FCX module to the AT-FC or AT-FC2 module by using an HSSDC2-to-SFP cable. Complete the installation of the disk shelf by connecting the disk shelf to a power source. Follow Step 12 through Step 14 of Installing a disk shelf on page 92.
109
Hot-adding a DS14mk2 AT
About this section
This section provides information about how to hot-add a DS14mk2 AT to an existing system. It also tabulates the error messages that appear on your storage appliance console if the attempt at hot-adding was unsuccessful.
Requirements for hot-adding
The following requirements must be met when hot-adding a DS14mk2 AT to an existing loop:

The disk shelf being hot-added and the loop of disk shelves to which it is being added must only have AT-FCX modules. You must follow the procedure exactly. NetApp recommends that you hot-add one disk shelf at a time. Caution Failure to follow this recommendation might cause the loop to crash.
Error messages
The following error messages appear on your storage appliance console if your attempt at hot-adding the DS14mk2 AT is unsuccessful. Error message
Open loop panic
Explanation One of two reasons cause this error message to appear:
The shelf-to-shelf cable between the now secondto-last disk shelf and the newly added disk shelf is defective or is not securely fastened. The speed of the newly added DS14mk2 AT disk shelf is incorrectly set.
Soft address panic
One of two reasons cause this error message to appear:

There is an invalid disk shelf ID. The power was turned on before the disk shelf ID was changed and the disk shelf was not powercycled after the disk shelf ID was changed.
110
For details about hot-adding a disk shelf, see the following topics:

Hot-adding a disk shelf to an existing loop on page 112 Hot-adding a disk shelf to an existing adapter in your system on page 114
111
Hot-adding a disk shelf to an existing loop
About this section
This section provides information about how to hot-add a DS14mk2 AT to an existing loop.
Hot-adding a disk shelf to an existing loop
To hot-add a disk shelf to an existing loop, complete the following steps. Caution To hot-add disk shelves to a cluster, see the cluster guide for your storage appliance.
Step 1 2
Action Ground yourself to the system chassis using the grounding leash. Install the disk shelf. Follow Step 3 through Step 10 of Installing a disk shelf on page 92. Do not power-cycle the disk shelf at this point. 3 Connect the two disk shelf power cords to each disk shelf that you are adding. Caution Do not turn on the power to the disk shelf yet. 4 Verify that the disk shelf ID is not being used in the loop by entering the following command at the console:
fcstat device_map adaptername
Caution An invalid disk shelf ID causes the storage appliance to panic. 5 Turn on the power to the disk shelf.You must wait 30 seconds for the shelf electronics to finish initializing. Caution Perform Step 6 through Step 9 exactly.
112
Step 6
Action Connect one end of the provided cable to the AT-FCX A Input on the new disk shelf. Caution If you connect the cable to the existing loop before you connect it to the new shelf, you end up with an open loop panic. 7 8 9 Connect the other end of the cable to the AT-FCX A Output on the last disk shelf in the existing loop. Connect one end of the provided cable to the AT-FCX B Input on the new disk shelf. Connect the other end of the cable to the AT-FCX B Output on the last disk shelf in the existing loop. Verify that all the cables are securely fastened. Caution Poorly secured cables cause the storage appliance to panic over an open loop. Result: In 60 seconds, the storage appliance recognizes the hotadded disk shelf.
10
113
Hot-adding a disk shelf to an existing adapter in your system
Requirements for this procedure
The following requirements must be met for this procedure:

Your system must have Data ONTAP 7.2 or later. There must be an available but unused adapter on your storage engine to do this procedure.
Hot-adding a disk shelf to an existing adapter
To hot-add a disk shelf to an existing adapter, complete the following steps. Caution To hot-add disk shelves to a cluster, see the cluster guide for your storage appliance.
Step 1 2
Action Ground yourself to the system chassis using the grounding leash. Install the disk shelf. Follow Step 3 through Step 10 of Installing a disk shelf on page 92. Because the disk shelf is the first disk shelf connected to the adapter, the disk shelf ID is 1. Do not power-cycle the disk shelf at this point. 3 Turn on the power to the disk shelf. You must wait 30 seconds for the shelf electronics to finish initializing. Caution Perform Step 4 through Step 7 exactly. 4 Connect one end of the provided cable to the AT-FCX A Input on the new disk shelf. Caution If you connect the cable to the existing loop before you connect it to the new shelf, you end up with an open loop panic. 5 Connect one end of the cable to the adapter in your storage appliance.
114
Step 6 7 8
Action Connect one end of the provided cable to the AT-FCX B Input on the new disk shelf. Connect one end of the cable to the adapter in your storage appliance. Verify that all the cables are securely fastened. Caution Poorly secured cables cause the storage appliance to panic over an open loop. Result: In 60 seconds, the storage appliance recognizes the hotadded disk shelf.
115
116
Communications Regulations
About this appendix
This appendix lists the regulatory notices you need to be aware of when installing and operating your Network Appliance equipment.
Appendix B: Communications Regulations
117
Regulatory notices
FCC notices (U.S. only)
Network Appliance devices are designed for a CFR 47 (Code Federal Regulations) Part 15 Class A environment. The FCC and Network Appliance guarantee the users rights to operate this equipment only if the user complies with the following rules and regulations:

Install and operate this equipment in accordance with the specifications and instructions in this guide. Modify this equipment only in the ways specified by Network Appliance. Use shielded cables with metallic RFI/EMI connector hoods to maintain compliance with applicable emissions standards. If the system has nine or more Fibre Channel disk shelves, install the system in two or three NetApp System Cabinets to maintain performance within Part 15 of CFR 47 regulations.
Compliance with Part 15 of CFR 47
This equipment has been tested and found compliant with Part 15 of the CFR 47 rules for Class A digital devices. These rules are designed to provide reasonable protection from interference to electronics equipment operated in a commercial environment. Operation of this device is subject to the following two conditions:

This device cannot cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation.
Compliance with ICES-003
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe A conforme la norme NMB-003 du Canada.
Compliance with EN regulations
Marking by the symbol indicates compliance of this Network Appliance device to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Network Appliance device meets the technical standards listed in Declaration of Conformity, later in this appendix.
118
Regulatory notices
Caution This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.
Bureau of Standards, Metrology, and Inspections notice (BSMI, Taiwan only) Translation of the BSMI notice: Warning: This is a Class A product. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures.
Voluntary Control Council for Interference by Information Technology Equipment (VCCI, Japan)
Translation of the VCCI-A notice: This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. If such trouble occurs, the user may be required to take corrective actions.
Appendix B: Communications Regulations
119
Declaration of Conformity
Network Appliance, Inc., 495 East Java Drive Sunnyvale, California, 94089, U.S.A.,
declare under our sole responsibility that the products Type of equipment Network appliance Description NetApp R200 storage engine and disk shelves Model number R200 Year of manufacture 2003
to which this declaration relates conform to the following standards: EN 60950:2002, Information Technology Equipment (Safety) EN 55022:1998, Emissions Requirements for Information Technology Equipment EN 50024:1998, Immunity Requirements for Information Technology Equipment EN 60825-1, Safety of Laser/LED Equipment EN 61000-3-2:2002 Limits for Harmonic Current Emissions EN 61000-3-3:1995/A1:2001 Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems following the provisions of the directives listed below: 73/23/EEC, Low Voltage Directive (Product Safety) 89/336/EEC, Electromagnetic Compatibility Directive
Part number: 210-00351
120
Declaration of Conformity
Feature Update Record

Feature update history
C
Feature first implemented in Data ONTAP 6.5 Data ONTAP 6.5.1 Data ONTAP 6.5.1R1 Data ONTAP 7.0.4 Feature release date December 2003 February 2004 June 2005 May 2006
The following table lists and describes the history of changes made to this manual. When a change is implemented, it applies to the release in which it was implemented and all subsequent releases, unless otherwise specified.
Feature updates

Initial release of this manual Update to address BURTs Update to include support for AT-FC2 Update to include support for AT-FCX
Appendix C: Feature Update Record
121
122
Feature Update Record
Index
A
adapters installing expansion 70 list of expansion, used in product 67 removing expansion 68 replacing expansion 67 ATA disks, locating LEDs on 24 AT-FC errors Aborted command, internal target failure 44 Environmental sensor Element 3 not installed or failed 47 Hardware error, internal target failure 43 Hardware error, logical unit communication error 44 Illegal request, invalid command Op Code 43 Illegal request, invalid field in CDB 43 Illegal request, invalid field in parameter list 43 Illegal request, logical block address out of range 43 Logical unit not ready, command in progress 43 Logical unit not ready, manual intervention required 42 Media error, address mark not found for ID 43 Media error, unrecoverable read error 43 Medium error, mechanical positioning error 43 Medium error, record not found 43 Not ready, cause not reportable 42 Not ready, logical unit is in the process of becoming ready 42 Recovered error, controller impending error, general hard drive failure, SMART notification. 42 SES electronics Element 1 component is from a different product family 46 SES electronics Element 1 failed 46 SES electronics Element 1 not installed or failed 47 SES electronics Element 2 failed 46 Temperature sensor Element 2 failed 46 Temperature sensor Element 2 not installed or
Index
failed 46 Temperature sensor Element 3 failed 46 Unit attention, inquiry data changed 43 Unit attention, power-on occurred 43 Unit attention, reset or target reset occurred 43 Vendor-specific Element 1 not installed or failed 47 Vendor-specific Element 2 not installed or failed 47 AT-FC/AT-FC2/AT-FCX modules conditions for replacing 98 installing 100 interpreting LEDs on 23 monitoring LEDs on 22 removing 99 requirements for hot-swapping 98 AT-FCX modules console error messages 24 hot-swapping 102 audience for this guide vii
B
batteries installing motherboard lithium 58 removing motherboard lithium 58 boot error messages Cannot initialize labels 35 Cannot read labels 36 Configuration exceeds max PCI space 38 Dirty shutdown in degraded mode 36 Disk label processing failed 36 Drive %s.%d not supported 36 FC-AL loop down, adapter %d 37 File system may be scrambled 37 Halted, firmware too old 36 Halted, illegal configuration 37 Invalid PCI card slot %d 37 No /etc/rc 35 No /etc/rc, running setup 35 No disk controllers 36 No disks 36
123
No network interfaces 38 No NVRAM present 38 NVRAM #n downrev 38 boot, troubleshooting system 48
C
cards installing memory assembly 61 removing memory assembly 60 carrier closing the PCB 71 opening the PCB 51 removing the PCB 53 commands fcstat device_map 112 halt 88, 90, 99, 105, 108 storage disable 102 storage enable 103 configurations, required SDRAM DIMM memory 63 console error messages about startup 8 AT-FCX 24 cooling element, element 1 and 2 45, 46 front operation panel 45 Open loop panic 110 power supply 26, 45 Soft address panic 110 control panel subassembly installing storage engine 82 interpreting LEDs 11 locating LEDs 11 removing storage engine 80 conventions formatting vii terminology vii
disk drives compatibility information 6 interpreting LEDs on 25 locating LEDs on 24 requirements for replacing 94 supported models 6 disk shelf IDs, explained 4 disk shelves front panel LEDs, locating 20 hot-adding to existing loop 112 ID display, locating 20 installing in rack 92 interpreting front panel LEDs 21 LED responses at startup 19 removing from daisy chain 90 removing from single configuration 88 replacing 84
E
equipment rack, installing disk shelves in 92 error messages DS14mk2 AT, hot-adding 110 See boot error messages 35 See operational error messages 39 See POST error messages 29, 42 types of 28 expansion adapters installing 70 list of FRU 50 list of, used in product 67 removing 68 replacing 67
F
fan modules identifying failed storage engine 72 installing in storage engine 75 interpreting power supply LEDs on 25 numbering storage engine 72 removing storage engine 73 formatting conventions vii front panel console error messages 45 interpreting disk shelf LEDs on 20
Index
D
DIMMs about replacing SDRAM 63 installing SDRAM 66 locating SDRAM 64 removing SDRAM 64 required SDRAM memory configurations 63
124
locating disk shelf LEDs on 20 monitoring disk shelf IDs on 20 FRUs See expansion adapters 50
H
hot-adding disk shelf requirements for 110 disk shelf to existing loop 112 error messages about 110 hot-swap of AT-FCX modules 102 hot-swappable devices storage engine fan replacement time limit 73 storage engine power supply replacement limit 76
I
IDs disk shelf, explained 4 disk shelf, locating 20 monitoring disk shelf 20 installation about POST messages during 8 process tasks 2 roadmap 1 startup sequence for 8, 28 installation of AT-FC/AT-FC2/AT-FCX modules 100 disk shelf into existing single-path loop 108 disk shelf power supply 97 disk shelves in rack 92 expansion adapter 70 memory card assembly 61 motherboard lithium battery 58 motherboard tray 56 SDRAM DIMMs 66 storage engine control panel subassembly 82 storage engine fan module 75 storage engine power supplies 78
AT-FC/AT-FC2/AT-FCX modules, interpreting 23 AT-FC/AT-FC2/AT-FCX modules, locating 22 AT-FC/AT-FC2/AT-FCX modules, monitoring 22 control panel assembly, interpreting 11 control panel assembly, locating 11 copper multiport GbE NIC, interpreting 16 copper multiport GbE NIC, locating 16 copper single-port GbE NIC, locating 15 disk drive, interpreting 25 disk drive, locating 24 disk shelf front panel, interpreting 21 disk shelf front panel, locating 20 dual-port Fibre Channel HBA, interpreting Initiator mode 14 dual-port Fibre Channel HBA, interpreting Target mode 14 dual-port Fibre Channel HBA, locating 13 fiber multiport GbE NIC, interpreting 17 fiber multiport GbE NIC, locating 16 fiber single-port GbE NIC, locating 15 front panel, locating 20 power supply fan module, interpreting 25 power supply fan module, locating 26 power supply, interpreting 25 power supply, locating 26 startup response, locating 10 storage engine front panel, interpreting 11 storage engine front panel, locating 11 types of disk shelf 19 list of storage engine FRUs 50 loop hot-adding disk shelf to existing 112 installing disk shelf in existing single-path 108
M
maintenance, opening the PCB carrier for 51 memory card assembly installing 61 removing 60 memory, required DIMM configuration 63 messages
125
L
labels, for populating drive bays 4 LEDs
Index
about startup console 8 boot error 35 DS14mk2 AT error 110 normal boot 9 normal POST 8 operational error 39 modules installation of AT-FC/AT-FC2/AT-FCX 100 integrated power supply fan 26 locating LEDs on AT-FC/AT-FC2/AT-FCX 22 monitoring LEDs on AT-FC/AT-FC2/ATFCX 22 removing AT-FC/AT-FC2/AT-FCX 99 motherboard lithium battery installing 58 removing 58 motherboard tray, installing the 56 motherboard, replacing the 55
O
operational error messages Disk hung during swap 40 Disk n is broken 40 Dumping core 40 Error dumping core 40 Fans stopped, replace them 40 Panicking 41 Power supply degraded 41 System too hot 41
P
PCB carrier closing the 71 opening the 51 removing 53 POST error messages -12V power bad 30 12V power bad 30 2.5V power bad 30 3.3V power bad 30 5V power bad 30 BMC disable 29 Boot device err 29
126
Boot DeviceErr 30 Clock batt dead 31 Clock dead 30 Clock error 31 Clock invalid. Date reset 30 Clock reset 31 CPU count err 31 CPU speed err 31 CPU ucode err 31 Env-A/B/C/D rupt err 32 Env-A/B/C/D stat err 32 Fan stopped 34 FP button stuck 32 Inv boot device 29 LCD cmd stall 32 LCD cursor error 32 LCD data error 32 LCD wont open 32 Missing CF-card 29 No power info 32 Onboard battery low 32 Overtemp alert 33 PCCRD format err 33 PCCRD head err 33 PCCRD init fail 33 PCCRD read err 33 PCCRD reg error 33 PCCRD seek err 33 PCCRD setup err 33 PCCRD track err 33 Post error. Rebooting 34 Pwr Sup #1 bad 30 Pwr Sup #1 out 30 Pwr Sup #2 bad 30 Pwr Sup #2 out 30 SIO error 33 Unknown System 34 Watchdog error 29 Watchdog failed 33 power supplies and integrated fan module 26 compatibility issues between 76 eror messages regarding 45 error messages regarding 45 installing disk shelf 97
Index
installing in storage engine 78 interpreting LEDs on 25 locating LEDs on 26 removing from a disk shelf 96 removing from storage engine 77 replacing disk shelf 96 replacing storage engine 76 power supply error messages cooling element, element 1 and 2 45, 46 power supply element 1 and 2 45 process, installation tasks 2
SDRAM DIMM memory 63 responses See startup LED responses roadmap, installation 1
S
SDRAM DIMMs about replacing 63 installing 66 locating 64 removing 64 required memory configurations for 63 SES electronics Element 2 not installed or failed 47 single-path loop, installing disk shelf in existing 108 special messages to heed in guide viii startup error messages, types of 28 startup LED responses 10, 19 storage engine front panel LEDs 11 identifying failed fan subassembly in 72 installing fan module in 75 installing power supplies in 78 installing storage engine control panel subassembly 82 removing control panel subassembly 80 removing fan module from 73 removing power supplies from 77 replacing power supplies in 76 supported disk drives 6 system boot, troubleshooting 48 system messages boot 9 POST 8
R
rack, installing disk shelves in 92 removal of AT-FC/AT-FC2/AT-FCX modules 99 disk shelf from daisy chain 90 disk shelf power supply 96 expansion adapter 68 memory card assembly 60 motherboard lithium battery 58 motherboard tray 55 PCB carrier 53 SDRAM DIMMs 64 single disk shelf 88 storage engine control panel subassembly 80 storage engine fan module 73 storage engine power supply 77 replacement of disk shelves 84 expansion adapters 67 memory card assembly 60 motherboard tray 55 SDRAM DIMMs 58 requirements AT-FC/AT-FC2/AT-FCX module hot-swap 98 disk drive replacement 94 disk shelf power supply removal 96 for hot-adding disk shelves to existing loop 110 power supply compatibility 76
T
tasks, installation process 2 terminology in this guide vii tray, replacing the motherboard 55 troubleshooting, system booting 48
Index
127
128
Index

Net App R 200

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Net App R 200

Uploaded by

Copyright:

Available Formats

NetApp NearStore R200 Hardware and Service Guide

Copyright and trademark information

Copyright and trademark information

Safety Information (Sicherheitshinweise) . . . . . . . . . . . . . . . . . . .ix

Troubleshooting system boot problems . . . . . . . . . . . . . . . . . . . . 48

Replacing Storage Engine Components . . . . . . . . . . . . . . . . . . . 49 Field-replaceable unit overview . . . . . . . . . . . . . . . . . . . . . . . . 50

Communications Regulations. . . . . . . . . . . . . . . . . . . . . . . . .117 Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Feature Update Record . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

This guide uses the following terms:

Formatting convention Italic type

Safety Information (Sicherheitshinweise)

For units with multiple power cords

Safety Information (Sicherheitshinweise)

Fr Gerte mit mehrfachen Netzanschlussleitungen

Safety Information (Sicherheitshinweise)

Installation roadmap for the R200

Topics in this chapter

This chapter discusses the following topics:

Chapter 1: Installation roadmap for the R200

The installation process

Installation process tasks Stage 1 Procedure

Install the storage engines in a freestanding rack.

Install the disk shelves in the rack.

Connect the disk shelf to the storage engine.

Connect the disk shelves to each other.

Only in the following scenarios:

The installation process

Procedure Ground the system.

Is the procedure required? Yes.

Connect the disk shelves to a power source

See the Data ONTAP Software Setup Guide.

Chapter 1: Installation roadmap for the R200

General information about the disk shelf

Information you need to understand

Disk shelf numbering Loop IDs Supported disk drives

Disk shelf numbering

General information about the disk shelf

Chapter 1: Installation roadmap for the R200

Supported disk drives

General information about the disk shelf

Topics in this chapter

This chapter describes the following topics:

Chapter 2: Startup Responses

Startup console messages

Normal POST messages on page 8 Normal boot messages on page 9

Normal POST messages

Startup console messages

Normal boot messages

Chapter 2: Startup Responses

Storage engine LED responses at startup

Types of LED responses

Front panel FC-AL adapters GbE adapters Power supplies

For detailed information

Storage engine LED responses at startup

Storage engine LED responses at startup

Front panel LEDs

Location of front panel LEDs

Activity Status Power

Front panel LEDs status

Chapter 2: Startup Responses

State of illumination Green Amber

The system is receiving power. The system is not receiving power.