LOS ANGELES UNIFIED SCHOOL DISTRICT

reference guide

ROUTING
TITLE: Procedures For Developing And Maintaining All Schools
Technology At Schools and Offices
Principals
NUMBER: REF- 3343 ITAFs

ISSUER: Charles A. Burbridge

Interim Chief Information Officer

DATE: October 26, 2006

BACKGROUND: The Information Technology Division (ITD) Customer Support

Services Center (IT Helpdesk) is designed to provide a single point of
contact for obtaining support on technology related equipment and
software. While the ITD Customer Support Services Branch will
respond to requests for technology repairs, many schools have arranged
for providing local support for technology. This Reference Guide is to
provide guidance to schools to support technology.

GUIDELINES: BEST PRACTICES FOR MAINTAINING TECHNOLOGY

EQUIPMENT

School sites and offices are responsible for the daily care,
maintenance, security, and management of technology at their
locations. The following practices will assist schools in maintaining
the value of their investment in technology:

• Keep food and beverages away from technology equipment.

• Assure that operating system and virus updates are occurring on
a regular basis (at least once a week). The computers should be
set up for automatic updates.
• Secure equipment to protect it from theft and vandalism.
• Keep computer equipment connected to the network whenever
possible.
• Maintain an inventory of computers and software per District
policies as defined by the Office of the Controller.
• Report stolen equipment to school police.
• Report the theft of laptops (with laser etched District logo) or
desktops (purchased after July 1, 2006) for tracking and
recovery to Customer Support Services Center (Helpdesk) at
(323) 224-2277.

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 LOS ANGELES UNIFIED SCHOOL DISTRICT
reference guide

• Report non-functioning technology equipment and

infrastructure to the ITD Help desk by calling 323-224-2277 or
connecting to http://techsupport.lausd.net/.
• Protect the local network, computers, and peripherals from any
device or activity that may disrupt their normal operation, such
as connecting unauthorized switches, routers, wireless devices,
etc,.
• Consider replacing desktop computers that are older than five
years and laptop computers that are older than three years.
• Do not install technology equipment or alter the infrastructure in
any way that disrupts the support, interferes with classroom
instruction, obstructs administrative duties, or compromises
security.
• Do not alter or reconfigure any technology equipment and/or
infrastructure without working with ITD technicians.

SCHOOL SITE TECHNOLOGY SUPPORT POSITIONS

AVAILABLE

Currently there is no dedicated funding provided to schools for school

site-based technology support staff. Many schools have found ways to
fund either a part-time or full-time technology support position. The
repair and Help Desk staffs in ITD will work with identified school site
support staff. The following classified positions are recommended to
provide technology support to schools:

Full-time or part-time positions

• Microcomputer Support Assistant (Class Code 2210)
• Information Systems Support Assistant I (Class Code 1083)
• Information Systems Support Assistant II (Class Code 4825)

Part-time interns
• Information Technology Support Intern – Computer Repair
(Class Code 3872)
• Information Technology Intern – High School (Class Code
3870)

The job descriptions and salary schedules for the above positions can be
found at http://personnel.lausd.net/previous/.

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Office of the Chief Information Officer
 LOS ANGELES UNIFIED SCHOOL DISTRICT
reference guide

INTEGRATION OF TECHNOLOGY INTO THE SCHOOL

PROGRAM

Supporting technology and assuring that it is working is only the first

step for a successful technology implementation at a school site.
Ongoing staff development to promote best practices and assure
effective use to support the instructional program should not be
overlooked. Many schools choose to release a teacher for one, two, or
more periods a day to support the integration of technology into the
school program. Schools should not use these teachers to fix
computers, printers, and other equipment. If possible, the repair and
maintenance of the computer equipment should be performed by the
classified personnel described above or by ITD (or District authorized)
repair technicians. This is the best use of the skills and resources.

Should a school elect to release a teacher for technology purposes, it is

critically important to assure that their activities focus primarily on
leveraging their instructional expertise. Suggested areas of focus
include:

• Working with teachers, administrators, parents, and students to

develop tailored site instructional technology plans using the
District’s Education Technology Plan as a guide.
• Coaching other teachers in effective integration of technology
into the school’s instructional program.
• Overseeing the overall technology integration into the school’s
instructional program.
• Collaborating with Instructional Technology Applications
Facilitators (ITAFs) to share best practices and develop
resources for successful school site technology implementation.
ADDITIONAL
RESOURCES: LAUSD’s Educational Technology Group provides support for the
integration of technology and its innovative use in the school program
and can be reached at (2131241-3837 or on the web at
http://www.lausd.net/edtech. Staff is available for assistance on
integrating the following instructional applications into the school
program:

• Video teleconferencing
• Online learning programs (Los Angeles Virtual Academy –
LAVA)

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• Technology grant implementation

• Instructional collaboration using the Web and Email
• Instructional technology staff development
• Technology use planning

ITAFs from Educational Technology may contact schools’ sites and ask
to visit and learn about classroom technology use and offer any
assistance. During the months of January, February and March,
ITAFs work closely with schools to complete the annual State School
Technology Survey.

REFERENCES: Reference Guide on Procedures for Obtaining IT Support & Repair

for Various Electronic and Computer Equipment (REF-1657.1)

Reference Guide on Computer Equipment on District Contracts

(REF-1696.0)

Bulletin on Control of Site Equipment (BUL-953.0)

Contact the Division of Risk Management and Insurance Services

Claims Section at 213- 241-3127 for information on Computer
Insurance claims.

ASSISTANCE: For questions regarding the information in this reference guide and/or
to contact the Educational Technology ITAF serving your school,
please call 213-241-3837 or connect to http://www.lausd.net/edtech.

To contact the IT Helpdesk to report a problem with technology at your

site, or to report the theft of laptops (with laser etched District logo) or
desktops (purchased after July 1, 2006) for tracking and recovery please
call 323-224-2227 or connect to http://techsupport.lausd.net.

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