Professional Documents
Culture Documents
3/23/2007
By CP/PIN-CN-Q
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Table of Contents
1. 2. 3. Business process flow with supplier Bosch quality concept and principle Requirements for suppliers 3.1) 3.2) 3.3) 3.4) 3.5) Requirements for management system QSL N2580 HSE requirements HSE Bosch assessments/audit /
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Table of Contents
3.6) 4. 5. Supplier performance indicators
Supplier pyramid and escalation management Quality tools 5.1) 5.2) Quality control loop 5S
6.
Traceability
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Project implementation
5. 6. 7. 8.
Mass Production
Discuss and select the potential suppliers Report to GPMT GPMT LPB by GPMT (if needed) GPMTLPB () List as a new supplier in GPMT supplier pyramid GPMT
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Project implementation
5. 6. 7. 8.
Mass Production
Advanced quality planning. Preparation of initial sample . ISIR release procedure. ISIR Process audit/2 day production /
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Project implementation
5.
Mass Production
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Source: CP/PJ-PUQ
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
100 % - 99.9% ?
z
CP/PJ-PUQ | 02/10/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
We want
Zero Defect
Source: CP/PJ-PUQ
Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Means
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Leadership
Determination
Consistency
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
2.
3.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5.
6.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Source: QSP0609
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Rate C.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Project implementation
Process audit 2 day production audit
Mass Production
Process audit ISO/TS16949 system audit ISO/TS16949 LEB
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
System approach: audit according to an overall plan Project approach: audits at specified project milestones in product and process development.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
UP QP LP TP/TE KP
100 =
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Quality Basics In Business With Bosch EMKZ = (1*S+1*V+2*U+3*A+ 5*T+3*R) / () -S: QSP0509 -V: -U/ -A -TAV -R
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
- - - - -
- RB - RB - - -
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
PLKZ
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
E3
long term exceedance of quality and logistic targets
E2 E1
Deviation from specification Repeated errors
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
E3 E2 E1
Problem solving according to 8D method 8D Supplier Meetings GPMT-Information GPMT- Additional 100% inspection at supplier 100% Management meetings No quotations For new projects Loss of preferred supplier status 3rd party inspections
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5. Quality Tools
Product Development
D-FMEA DFSS/DFMA DRBFM P-FMEA Six Sigma Initial sampling/PPAP Cmk/Cpk/Ppk QA Matrix EMKZ/PLKZ/ppm Poka Yoke
Start of Production
8D method TPM
Mass Production
Lessons Learned 5S CIP
VQS*APQP
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5. Quality Tools
5.1) Quality control loop
in the plant in the process
Sub-supplier
Process A A
Process B B
Supplier
Final Inspection
BOSCH
to the Sub-supplier
From Bosch
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Process
Buffer
Process
Inspection
Process
Process
Inspection
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
tC
Monitoring
Control Limit
tR
Inspection
Process
FIFO
Buffer
tD
tFR = tD + tR + tC
Time between error emergence and error detection Time between error detection and moment of response Time between moment of response and implementation of necessary change
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
WaP
10
NuP1
forecast
upper limit
Trend
month
8
Example
Name: , Suppl.Nr.
01.09.06
6
05 20
n Ja
b Fe
ar M
pr A
ay M
ne Ju
ly Ju
ug A
ep S
ct O
ov N
ec D
06 D JT
6 L0 U
Respons. contribution in % to upper limit 2005 Jan Date DBO 02/02/06 22,0%
0 4
Timetable 2006
Feb March April May June July Aug Sep Oct Nov Dec
DBO 02/02/06
22,0%
Efficiency checked
Chip in the part 1 350 390 109 Missing drilling 4,175 1 350 390 108
Change the lid form ( washing operation ) to allow that all the chips escape from the batch - Change our nonconformity ticket ( Check list ) - Planning of 3 substitutions machine for the shift night - Change the drawing of the tool to define the depth of the groove - Improvement of cutting conditions (Training) - Definition of new frequency for changing tool - Change the pipe in order to use rigid pipe - Implementation of gauge block for checking the position of the stop of the high speed feed - Creation a document linked to the control plan for explaining the area with a risk of burr
SBO 15/06/06
12%
DBO 15/06/06
22,0%
VBR 15/07/06
22,0%
Potential failures
Preventive measurements
4 + 0,16 +0,19 oversized Implementation SPC on the 4 ( 1 350 390 108 ) 1 350 390 108 Reaction / Creation reaction matrix nonconformity
sum:
end
100%
begin is :
edition:_______resp. supplier:________
started ended realizised Status: green achievement of goal assured red achievement of goal at risk
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
Quality control loops are important elements of the zero defect target. The shorter the quality control loop, the faster it is possible to reach the zero defects target. The length of quality control loops must be reduced continuously for:
z
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
PDCA sheets are used for tracking the effectiveness of introduced measures. PDCA
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5. Quality Tools
5.2) 5S
SEIRI SEITON SEISO SETKETSU SHITSUKE
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5.2)
5S
SEIRI Definition : To distinguish the necessities and the unnecessaries. Nothing but the necessities is put on site. Objective : Release space for effective use.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5.2)
5S
SEITON Definition : Place in order the necessities in designated area using specified method, and label them clearly . Objective : No wasting time on finding things.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5.2)
5S
SEISO Definition : Clean out the dirt on site and prevent contamination. Objective : Eliminate dirt and keep the site clean and bright.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5.2)
5S
SETKETSU Definition : Standardize the method of implementing above 3S and maintain the result. 3S Objective : Maintain result via standardization.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
5.2)
5S
SHITSUKE Definition : Everyone does things according to regulations and get accustomed. Objective : Improve people quality to make people get serious on each job.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
What is traceability?
Standard ISO 8402 (Quality management and quality assurance-Vocabulary): Traceability is the capability to trace the history, application or location of an entity through the use of registered identification. (The entity may designate an activity, process, product, organism or person). Standard ISO 9000: Traceability is the ability to trace the history, implementation or location of that which is under consideration.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
1st possible tracking starting from the raw material to find corresponding finished product
and their destination 1
Raw Material from sub-supplier Logistics heat treatment at sub-supplier Logistics grinding at supplier Traceability managed by supplier! Traceability managed by Bosch! Final product (car)
Logistics
machining at Supplier
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
2nd Possible to determine at any point of chain the origin and characteristics of the product 2
Raw Material from sub-supplier Logistics heat treatment at sub-supplier Logistics grinding at supplier Traceability managed by supplier! Traceability managed by Bosch! Final product (car)
Logistics
machining at Supplier
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
General Recommendations
Effective lot definition - Each delivery to Bosch could be traced according to the delivery No to the internal lot No and then to the raw material by the lot definition. Lot Size Lot might consist of one shift, or eight hours of production, whichever is smaller. For Bulk Processes (e.g. heat treatment), lot size may be defined by quantity and vary based on process/production equipment (e.g. furnace capacity). Bosch can define maximum batch size. Each lot shall be traceable back to the raw material used.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
General Recommendations
Integrality The lot definition should reflect all processes influencing the component/material. Be sure not only raw material but also purchasing parts are included in the system Support data Process data in each process should be recorded and linked to the lot No. which would be helpful for problem solving. Inventory The inventory (raw material, semi-products, final products) should be clearly managed and carefully monitored (quantity and identification No).
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
6 Traceability
General Recommendations
Out-sourcing process For components, that require processing by outside companies to finish the process (e.g. heat treat, coining, grinding, coating, and other various processes), if the original lot were batch processed through the different secondary processes, then there would be no need to change the original lot number. However, if the batches are split at a secondary processor, then the lot number for each of the batches should be unique.
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
8D
Thank you
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Internal | CP/IPA-CN-Q | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.
M1 Planning product development M2 - Realizing product development M3 Planning process development M4 - Realizing process development
M6.1 Personnel /Qualification / M6.2 Production Material/Equipment / M6.3 Transport/Parts Handling/Storage /Packaging /// M6.4 Fault Analysis/Corrective Actions /Continual Improvement //
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Internal | CP/PIN-CN | 11/7/2006 | Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of disposal such as copying and passing on to third parties.