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QUESTION BANK
Unit 1 - FUNDAMENTALS Part A (2 Marks)
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. Define the term quality. Define TQM. Name dimensions of quality? Name any four prominent TQM pioneers. What are the necessary characteristics of a good quality product? What What What What is serviceability? is durability? is quality planning? are the objectives of quality planning?
What is meant by quality costs? Give examples of internal failure costs? Give examples of external failure costs? What do you mean by total cost of quality? List the techniques used for analyzing the quality costs. Define strategic planning. Name any four role of senior management. What is a quality council? What is a quality policy statement? List any four characteristics of a quality policy statement. Mention any four duties and responsibilities of the quality council. What is mission statement? Define leadership? What is management by wandering? Name any four tangible benefits of TQM. Name any two popular awards for quality. Part B (16 Marks) 1. List and discuss the dimensions of quality in detail. 2. What are basic concepts of TQM? Explain each. 3. What are the characteristics of quality leaders? 4. Explain seven habits of successful people? 5. What are quality statements? Discuss with examples. 6. Explain the Deming Philosophy for improving quality, productivity and competitiveness. 7. Define quality cost. Explain the different types of quality costs. 8. What are the barriers for implementing TQM in industries? Explain. 9. Explain the roles of senior management in successful implementation of TQM. 10. Describe the process of strategic planning and state its importance.
23. Define Kaizen. 24. Define partnering. 25. What is Malcolm Balridge National Quality Award?
5.
Control charts for and R are to be established on a certain dimension part measured in mm. Data were collected in sub group size 6 and are given below. Determine the trial central line and control limits. Assume assignable causes and revise the central line and limits.
Sub Group number 1 2 3 4 5 6 7 8 9 10 11 12 13 20.35 20.40 20.36 20.65 20.20 20.40 20.43 20.37 20.48 20.42 20.39 20.38 20.40 0.34 0.36 0.32 0.36 0.36 0.35 0.31 0.34 0.30 0.37 0.29 0.30 0.33 R Sub Group number 14 15 16 17 18 19 20 21 22 23 24 25 20.41 20.45 20.34 20.36 20.42 20.50 20.31 20.39 20.39 20.40 20.41 20.40 0.36 0.34 0.36 0.37 0.73 0.38 0.35 0.38 0.33 0.32 0.34 0.30 R
6.
Calculate mean, median, mode and standard deviation for the following distribution of marks in TQM out of 100marks for 80 students.
Marks No. of students 0 - 20 4 20 - 40 26 40 - 60 22 60 - 80 16 80- 100 12
7. 8. 8.
Explain the control charts for variables and attributes. What are the various measures of central tendency and dispersion? Explain. The number of defectives in lots for a particular item is shown below. Each lot consists of 400 items.
1 24 2 38 3 52 4 26 5 36 6 30 7 42 8 52 9 20 10 16 11 20 12 24
a) b) c)
Compute trial control limits for np-chart. State whether the process is in control or not? Calculate the revised control limits for np-chart. 9. Describe 7 new tools of quality management. 10. Describe in detail the steps of achieving the six sigma state.
23. List the types of maintenance. 24. Write down the philosophy of quality loss function. 25. What are the types of loss measurements in TPM?
23. What are the types of quality audit? 24. What are the objectives of environmental auditing? 25. How ISO 14000 standards differ from ISO 9000 series of quality system.
Part B (12 marks) 1. Describe the twenty elements of ISO 9000 standards. 2. Explain the steps followed to get ISO-9000 certification for an educational institute. 3. Explain in detail about the documentation of quality system. 4. Explain the various stages of quality auditing. 5. Write short notes on the structure of QS-9000. 6. Discuss the various elements of ISO-14000 standards. 7. Enumerate the basic approach to environmental management system, showing a EMS Model. 8. What are the benefits of ISO 14000? 9. Describe the purpose of ISO 9000quality system? What are the benefits of ISO Certification? 10. Why is documentation the most common reason for noncompliance?
Best wishes
Note: Usage of statistical tables permitted for University Examination. Graph sheet to be supplied for University Examination. Answer all questions. All questions carry equal marks. Part A (10 X 2 = 20 Marks) 1. Name any four prominent TQM pioneers. 2. What do you mean by total cost of quality? 3. What is service quality? 4. What is Malcolm Balridge National Quality Award? 5. What is Pareto diagram? 6. What is process capability and process capability index? 7. List any three benefits of QFD. 8. Define risk priority number. Also state its significance. 9. What is EMS audit? 10. Why is ISO 9000 adopted by thousands of companies in all over the countries? Part B (5 X 16 = 80 Marks) 11. (a) Explain the Deming Philosophy for improving quality, productivity and competitiveness. (or) (b) Describe the process of strategic planning and state its importance. 12. (a) Is customer complaint necessary for an Organization? If yes, list the various tools used for collecting customer complaints. (or) (b) Discuss the important elements to achieve customer/supplier partnering relationship. 13. (a) The number of defectives in lots for a particular item is shown below. Each lot consists of 400 items.
1 24
2 38
3 52
4 26
5 36
6 30
7 42
8 52
9 20
10 16
11 20
12 24
Compute trial control limits for np-chart. State whether the process is in control or not? Calculate the revised control limits for np-chart. (or) Write short notes on the seven tools of quality. List out the step by step procedure to build the house of quality. (or) Write the step by step procedure for implementing a FMEA of a product. Explain the steps followed to get ISO-9000 certification for an educational institute. (or) Discuss the various elements of ISO-14000 standards.