Reverse Logistics Ryder 30 million sq ft of warehouse space, 1700 carriers and 3.

8 billion dollars of freight under management Instead of separating forward and reverse logistics functions in different locations, Ryders strategy is to co-locate repair and refurbishment with forward distribution into a single facility. They offer everything from

Logistics

Transportation

Warehousing

Functional Testing

Repair and parts recovery

Packaging

Disposal, Recycling & E-waste

In addition to this, Ryder has a front-end web portal for customer return initiation, authorization and visibility to each step in the process to the serial number/SKU level. Benefits of co-location as per Ryder Co-locating returns processing, repair, refurbishment, parts recovery and packaging in one facility delivers speed to shelf, reduces investment in inventory. Also it gives the customer all functions associated with managing returns through one provider, making the customers reverse logistics more convenient. It ensures fewer hand-offs, warehouses and touches, improved product visibility and control and thus a better customer experience

Kuehne + Nagel Kuehne Nagel not only has services under reverse logistics but also critical service logistics (CSL). These services are offered under the umbrella of After Service logistics CSL business solution supports field engineers with mission-critical spare parts within shortest response times from order to delivery by incorporating flexible 24/7/365 contact centre capabilities, real-time inventory and order visibility tools etc. Service Parts & Reverse Logistics Aftermarket Management for KN LLS involves maintaining 175 parts distribution locations worldwide. These services often include last mile handling and hand-offs to service technicians. Returns are handled as requested including cartridge collection and waste management. Typical customers for this segment are medical machinery, device manufacturers and hightech/computer companies

Order mgmt & call centre Field & transportation mgmt

Critical Service Logistics

Regional & forward stocking location Technical on-site services Inventory and returns mgmt

Aftermarket Services

Repairs, Disposition, Rcycling Product recovery & labelling Scanning of returns

Reverse Logistics

Web visibility & RMA services Order mgmt & call centre Found testing and refurbishment Product verification & disposition

DB Schenker Logistics Resale DB Schenker maximizes customers assets either through remarketing the products technically in order apart from a few cosmetic scratches which are through secondary channels such as the Internet or by redistributing them to outlet stores. Technical screening and testing Does the product have a return authorization number? Is it still within warranty? These questions are claried during the initial check before the product undergoes technical tests. More than 50 % of returned products are found to be fault-free. Spare part harvesting It is not always economically feasible to repair a product. However, this does not mean that the product has lost its value. Good working components will be removed and used to refurbish other products, or alternatively, they will be used for spare parts fulllment in the aftermarket. Recycling and scrapping Raw materials are precious. Recycling is part of DB Schenkers green agenda, and environmental responsibility is a key component of an eective strategy. Therefore, all defective products or components that cannot be reused in any other way are recycled and returned to the manufacturing process in compliance with environmental law.

IT (integrated) All processes within the warehouse are supported by a reliable and secure IT system. It controls and manages disposition decisions and tracks the turn-around time of the reverse cycle from pickup at the customer to arrival of the product in our returns center as well as the return delivery to the customer. Usage of IT C.H. Robinson A significant element in the company's globalization is its industry-leading online reporting capabilities, available through Navisphere online. This technology gives customers complete visibility to all C.H. Robinson shipments, domestically and globally, across all services. Customers can access their global shipping data and create reports.
Another significant element of the company's global capabilities is a proprietary technology that provides Managed TMS. Serviced by a division of C.H. Robinson called TMC, this technology gives customers the resources, visibility and information needed to lower costs, raise efficiencies and elevate overall management to a more strategic level. The technology provides a single view of shipments, business intelligence and freight payments throughout the integrated international supply chain, which can be shared across carriers, factories, and warehouses throughout the world. In 2011, the company also launched an application called CHRWTrucks Mobile. This application allows a motor carrier to enter pick up information, check calls, and access delivery information on a smartphone or other device. Additionally, carriers can post empty equipment locations where C.H. Robinson employees can look for load matches to help fill empty trucks and reduce empty miles.

DHL
Through the use of ERP - and, as a result, a single data model for all company-relevant information - significant amounts of internal integration can be achieved. Advanced planning systems (APS) represent an extension of the ERP in terms of relationships with other companies. These systems represent complex logistics structures and processes in a supply chain , and facilitate fast responses and optimal inventories and capacities. For this purpose, APS uses data managed by ERP systems. In the automotive industry, for instance, the supply chain can be mapped all the way to the presuppliers of a system supplier. As a result, critical paths can be recognized and supply squeezes prevented at an early point in time.

Efficient storage administration through warehouse management systems

Warehouse management systems (WMS) represent a further evolutionary step from the inventory management systems (IMS) used in the 1980s and early 1990s. The traditional IMS only enabled stored items and storage positions to be administered and conveying systems to be managed. But todays WMS can do much more. Among other things, they permit numerous important indicators to be monitored and develop multifaceted strategies for optimizing the systems in use from these indicators. As a result, complex storage and distribution systems can be easily managed, monitored and optimized. A traditional IMS was generally used as a black-box system that was separated from the central company software. In contrast, the WMS began to be increasingly networked and integrated into the ERP at the end of the 1990s. As modular software, the WMS offers a scalable functional range within the framework of the ERP: The core functions of a WMS support the basic processes in every companys warehouse area: e.g., receiving, storage, warehouse management, picking, retrieval, shipping, inventory and forms management.

The expanded functions of a WMS include batch/serial number management, management of empty bottles and returns. Additional modules offer connections to self-contained software packages like RFID software or pick-by-voice /pick-by-light systems. One other important function is support that is provided to the management of linked storage facilities. As a result, the inventories of several warehouses can be balanced with one another or particularly high-quality items can be distributed only upon notification from centrally located warehouses. Similar to the concept of the ERP , function-adding modules are installed only if the company actually needs the particular service. Packaging DHL Packaging Design DHL offers additional packing solutions, including packaging design and packaging materials procurement, as well as environmentally friendly transit packaging which includes safe and economical returnable containers and packaging-free transport solutions, helping you cut waste and labor costs. Were also a leading provider of packaging compliance services, helping you meet local packaging legislation requirements. Packaging Services Contract packing involves the integration of outsourced packing operations into distribution centers, to increase flexibility and streamline fulfillment. This reduces cost, enhances product visibility and control, and increases speed-to-market. DHL offers a comprehensive packaging service, including the re-packing of finished products to support product launches, promotions and customization for local markets.

Pre-retail Services
DHL has considerable expertise in readying your products for distribution to a retail environment. This service is ideal for customers wishing to ensure a rapid response to changing market conditions. Re-work/re-packing/returns management Re-work or redress is the customization or modification of products, often to suit a local market. It covers the repacking of finished products to support product launches and promotions, and can also include re-palletization. Labeling and tagging Were able to apply labels, either to the product or its packaging. This includes swing tags, kimball/security tags, RFID tags, price stickers and other promotional labeling. Garment processing We perform all activities to fashion garments to make them ready for the shop floor: unpacking and de-shrouding, steam pressing, hanging and folding. Retail ready POS displays To complete your retail offering, we can provide you with retail-ready Point of Sale displays. Product launches DHL can help you with project management, demand and supply planning for your new product launches with a range of services including; pre-stocking gondola ends and creation of product launch packs.

Quality QA/QC control At DHL, our quality assurance (QA) and quality control (QC) services ensure that products entering and leaving our warehouses or consolidation centers are free from defects and in a suitable condition. Customs compliance We combine our expertise in worldwide customs regulations with local knowledge to ensure the smooth flow of international shipments.

Consolidation/Deconsolidation DHL provides consolidation and deconsolidation services for increased flexibility and greater cost-effectiveness in international freight shipments. Bonded Warehousing DHL provides bonded warehousing services, for tax efficient supply chain management, fully complying with government regulations.

References

http://www.supplychain247.com/article/the_top_50_global_top_30_domestic_third_party_logistics _providers/ihs http://www.supplychainbrain.com/content/sponsored-channels/kenco-logistic-services-third-partylogistics/single-article-page/article/top-25-third-party-logistics-providers-extend-their-global-reach/ http://www.foodlogistics.com/article/10762394/the-top-100-3pl-cold-storage-providers-for-2012 Ryder [Video on reverse logistics] http://www.ryder.com/knowledgecenter/videos/reverselogistics_solutions.aspx http://www.ryder.com/supply-chain/solutions-by-capability/warehousing-and-distribution/reverselogistics.aspx Kuehne + Nagel http://www.kn-portal.com/industry/high_tech/aftermarket_services/ http://www.kn-portal.com/contract_logistics/after_sales_logistics/ [Article by Evan Armstrong] http://www.3plogistics.com/Kuehne+Nagel_11-2009.htm DB Schenker Logistics http://www.schenkeronline.dk/eNews/Arkiv/logistics11-01reverseLogistics.pdf