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THE
Leader
No: 414 January 2009 www.bar.co.uk COLUMN
This month:
Editor’s Column 6
Moving News 6-15
Schoolkids learn road safety with Pickfords
Light at the end of the tunnel?
Former packer wins medal for estimating What’s what in Watford
McGimpsey Brothers brings Xmas cheer
A
Matt Purdie & Sons wins top livery award new year, a new beginning… and control the membership inspection and
Most members will know that last re-inspection programme.
Prepare for RoSPA awards 2009
year a full review of the way BAR is The dispute resolution service will also fall
BAR News 17-25 structured and governed was carried out, as a under its remit. This department will be led by
Yorkshire in the 70s result of which various changes were made, General Secretary Robert Syers, who will also
Join the CMG some fairly minor and cosmetic, others much continue his role as company secretary for BAR
Brussels 2009 and why you should attend more far reaching. While such matters are not and its subsidiaries. Consumer affairs adviser/
generally regarded as particularly exciting, or Code compliance officer Andrew Fawssett and
Belgian Centre for Comic Book Art
even of much interest to the average member, field officer Peter Gawthrop complete the team.
New year, new look website for BARS they nevertheless have a direct impact on the As reported in last month’s edition, we have
Product of the Month range and value of services every member said goodbye to long serving Consumer Affairs
Free Situation Wanted advertising receives from the Association. Manager David Thomas – we wish him a long
The key governance initiatives included the and happy retirement.
People News 26
appointment of a director general; the change Financial Controller Robert Ross, supported
Domestic Mover of the Year 27 from a Board of Management to an expanded by assistant Shelley Hansberry, will run the
External Affairs 32-35 Board of Directors; and the setting up of an Financial Department and related matters,
ID cards and points for foreign nationals Executive Committee to execute the policy and including facilities and equipment management,
News Roundup strategy set by the Board and to guide and contracts, IT and company Health and Safety.
assist the DG. Like all trade associations, BAR Administrative support to all departments
Letters 39
relies heavily on the ‘volunteer sector’, i.e. those will be provided by Executive Assistant Dianna
And another thing... 41 members who give their time freely to serve Hoskins, who also acts as personnel manager.
Competition 41 on the Board, councils and committees. But no Dianna is supported by Receptionist/
Articles 42-56 less important is the role played by the permanent Administration assistant Melissa Fowler.
Carbon dioxide emissions cause confusion staff – and here too important changes have The Training function continues as before
David Wicks interview been made at BAR head office. under the caretaker management of Martyn
Under the overall authority of Director General Minker supported by Field Trainer David Hookins,
Simple online insurance from Reason Global
Stephen Vickers, three new departments have pending the appointment of a new training
Britannia plc – friend or foe?
been created with the express aim of improving manager.
Cold calling: 10 hints and tips the level of service and the range of benefits Reports from each of the key departments
What not to do on the web of membership: will be published regularly in Removals &
Pre-Budget Report – help or hindrance? A newly formed Commercial Department, Storage and on the website to ensure that
The Park Royal story headed by Paul Swindon, will deal with all members know what is happening and why,
aspects of membership including recruitment, and more importantly, exactly what they are
Photo of the Month 47 the introduction and development of new getting for their money. On which note, and
Feature schedule 57 member services, marketing and communications, on which much more will be reported in the
Diary Dates 59 conference, and support of the functional coming months, while subscription fees have
Puzzle 59 group councils. Paul will be supported by two been frozen at last year’s rates, the restructuring
Memberships 61 new members of staff, Devina Parshotam, and will allow a whole range of new services to be
Jo Swinton, to both of whom BAR extends a developed including a completely new website,
warm welcome. new prestige-building competitions, extended
The Regulatory Department will primarily be and nationally recognised training programmes,
concerned, as its name implies, with compliance and enhanced marketing for BAR and its members.
with membership criteria, Code of Practice and And that is why the new BAR structure is
On the cover: other applicable standards. It will administer important!
In tough times, the BAR wishes all its members the best of luck for
the coming year.
Removals & Storage is subscribed to by members of the British The British Association of Removers
Contact Details: Editorial Association of Removers in the UK and Overseas. Tel: 01923 699 480
Contribution on all aspects of the Removals & Storage industry Fax: 01923 699 481
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Please contact The Editor, Steve Jordan: The Movers Institute may become subscribers by applying to BAR
Tel: 01908 695500 Fax: 01908 690099 at: Tangent House, 62 Exchange Road, Watford, Hertfordshire President: Matt Purdie
Email: rands@thewordsworkshop.co.uk WD18 0TG. Tel: 01923 699 480 Fax: 01923 699 481 Director General: Stephen Vickers
By post: Removals & Storage, The Words Workshop Ltd E-mail: info@bar.co.uk. Current annual subscription is £36.00 General Secretary: Robert Syers
26 Swanwick Lane, Broughton, Milton Keynes MK10 9LD in the UK and £60.00 overseas. Editor: Steve Jordan
Assistant Editor: David Jordan
Disclaimer: Opinions expressed in Removals & Storage are not
Contact Details: Advertising necessarily those of the British Association of Removers, or of News Editor: Nikki Gee
For all enquiries and bookings, please contact Marianne Lee: Features Editor: Lynne Thomas
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the 10th of the month preceding publication. the prior written permission of the publisher. (To contact R&S, see details opposite.)
School children
THE
Editor’s learn about the
COLUMN importance of road
safety with Pickfords
T
his time last year the weather men were predicting a hot summer,
the Conservative party were dead certs for winning an inevitable During November, Pickfords visited local schools
election, Northern Rock was known only to its customers, Bernard
Madoff was considered to be honest, and the Bank of England saw no
across the country to emphasise the importance
need to reduce bank rates below 5.5%. What did we know? of road safety.
T
Not everything was as we understood it to be. There were a few surprises
in the offing – most of them bad as it turned out. But although the world’s he national initiative, Cornwall, Teeside, Manchester
pundits are now predicting global meltdown it’s probably worth organised with the assistance and Leeds took part with employees
remembering that those same pundits had no idea at all what was going of the Council Road Safety from all areas of the business
to happen in 2008 so there’s no reason at all to believe that they have a Officers and the Metropolitan giving up their time to take part.
clue about 2009. Just around the corner could easily be the antidote to Police, aimed to show 10–12 year Managing Director Kevin
all the gloom and despondency we’ve been promised. Judging by the olds the dangers of large vehicles Pickford said, “There are nearly
previous accuracy of predictions, a worldwide boom is just as likely as when cycling, particularly at 1000 Pickfords vehicles in the
all the depressing stuff we’re fed every day. road junctions. A Pickfords lorry fleet and road safety is a major
Well it would be if it were not for supposedly intelligent people such was brought into the school to focus for Pickfords to ensure the
as John Varley, head of Barclays Bank, who went on record this week show the children the blind spots safety of its drivers but also of
saying that house prices have another 10 to 15% to fall between now around the vehicle. The children other road users. We worked
and the end of 2009. How dare he! He obviously knows nothing about were asked to sit in the driver’s with the Road Safety charity
economics otherwise his bank wouldn’t be in the mess it is today. But seat and imagine they were the Brake last year and this year we
by indulging in this mindless speculation simply to try to look clever he driver. They then checked the decided to make it a national
will undoubtedly create the very thing we fear. Thanks a million John. mirrors to spot cyclists at blind initiative. By the end of the month
Anyway, let us not be disheartened. The only thing that’s certain about spots around the vehicle and we achieved our aim of educating
the future is its uncertainty. It’s time for a little positive thinking, some honked the horn when the cyclists nearly 3000 children on the
hard work and as much co-operation as possible between everyone in came clearly into view. importance of being seen and the
the industry to make sure we are all in good shape when the clouds lift. Pickfords branches in Enfield, potential dangers on the roads.
Talking of clouds, I would like to record my thanks to Tony Richman Stirling, Glasgow, Newcastle, It was a great achievement by all
who has just filed his last report on behalf of BAR External Affairs. Tony Worcester, Lincoln, Exeter, our employees who took part.”
has given tremendous service to BAR, much of it unpaid, over more
years than any of us care to remember. Although he provided R&S and
the membership with a wealth of information his work was largely
unseen and, I believe, will be hard to replace. I wish him success, happiness
and good fortune in the future.
Steve Jordan
Spotted!
One bright November afternoon, the boys and girls at the R&S office were having a
group grumble about the lack of correctly-applied BAR/OFT logos they had seen on
removal trucks when, behold, this Palmers lorry arrived to deliver to a flat immediately
across the road. In celebration the editor swung his trusty camera into action and took SEE
this beautiful study in badge perfection. Well done Palmers. PAGE
47
Above: Pupils from
Honilands Primary
school in Enfield
Left: Children of
Whittington
CE Primary School
on Wednesday 12th
November in support
of National Road
Safety Week.
Adults from left:
Steve Thomasson;
Simon Ferriday;
Nigel Ferriday; Mark
Griffiths, Driver, with
Tigger, his cab mascot
G
B Nationwide Crate Hire will lend
more than 2,000 crates to homeless
“... we’re charity Crisis to assist its ‘Crisis
certainly not Christmas’ centres over the festive season.
The crates will be used to enable the
predicting charity to transport equipment to set up
an economic the centres which open every year from
23rd to 30th December. With nine locations
upturn but...” throughout London, they provide vital
-Robert Bartup
companionship and hot meals for many
homeless people as well as access to essential
services like housing and benefits advice,
health checks, training and further education
opportunities. In 2007 alone the centres
welcomed 2,000 guests and served 27,000
meals, as well as providing medical and
dental assistance to more than 800 people.
Leslie Morphy, Crisis Chief Executive,
said: “Crisis Christmas is now in its 37th
year and for many people it represents the
first step towards finding a way out of
homelessness. We wouldn’t be able to
In what has been a tough year for most Liners we’ve sought to reduce operating costs provide this service without the generosity
business sectors in the UK, the removal rather than undertake wholesale redundancies, of companies such as GB Nationwide and
industry has been one of those hardest hit, to retain our pool of skilled employees for when we’re very grateful for their support.”
with no end to the extreme slowdown in the the market picks up again. And, whilst the Chris Day, Commercial Manager at GB
domestic housing predicted. But according overall national picture is still depressed, with Nationwide, added: “We’ve been lending
to BAR member GB Liners, there may just be mortgage approvals down by 70% compared crates to Crisis for over ten years and we’re
a light at the end of the tunnel. to the same quarter last year, several of our delighted to be able to help the charity
Robert Bartup, Managing Director explains, branches in the south of the country are provide such a vital service, particularly at
“It has without doubt been one of the toughest showing a marked improvement in their a time of year which can be extremely lonely
times we’ve experienced in over 80 years of year-on-year enquiry rates over the last four for those without a home or family. We would
operating in the moving industry. We’ve seen weeks. In our London branch enquiries are like to urge other businesses to consider
a number of well established removal companies down by just 16% compared to the same how they could assist the centres and ensure
drastically reduce their operations, and others period of last year, with the branches at both homeless people are not left out in
cease trading altogether. We are fortunate to Cirencester and Cheltenham reporting similar the cold.”
be better placed than most, as we don’t just figures, whilst in Brighton the number of Crisis is the national charity for single
carry out UK domestic moves, but also cater enquiries is now the same as last year.” homeless people and is dedicated to ending
for those moving overseas and undertake an “With the potential of a recession and rising homelessness by delivering life-changing
increasing amount of corporate relocations.” unemployment we’re certainly not predicting services and campaigning for change.
“However domestic removals are our an economic upturn but, following clarification For further information on Crisis visit
mainstay, and during 2008 the industry has of the stamp duty holiday and the interest rate www.crisis.org.uk.
been receiving less than half the enquiries reductions, we may finally be seeing a level of
compared to the same period in 2007. At GB confidence returning to the housing market.”
A
former packer who “came in off the road” make such a transition during his eight-year
to try his hand at practical estimating career with them. “I’d been working as a
won the Gerson medal for achieving packer for years and wanted to try estimating,”
the highest marks on the certification exam. continued Peter. “Atlantic gave me the chance
Peter D’Arcy, an international sales consultant to come in to the office and have a go at it.
for Leicestershire-based Atlantic International They even paid for me to take the test.”
Movers, beat the exam scores of many who had Not all estimators have certificates in practical
been estimating for years. estimating, and only an exceptional few can
The results, which came by post from the boast of having won a Gerson medal from the
British Association of Removers, shocked and BAR. With his years of packing experience and
thrilled the former packer. “I was just hoping a medal in practical estimating, Peter now
to pass, let alone come out on top,” said Peter. has a unique blend of qualifications that make
“First I saw I got a pass; then I saw that I got him something of an “all-star” in removals.
an A; and then I saw that my test estimates The Gerson medal is named after the late
were the closest to the actual volume. It felt J L Gerson, one of the founder members of
absolutely fantastic.” the Movers Institute. Peter, whose Gerson
For Peter, the win marked the end of a medal is on display in his living room, also Michael, right, received his award from Leonard Hoyt
transition from packing to surveying. He is holds a certificate in overseas packing and an of Hoyts Moving & Storage, who is a Director of CAM
thankful that Atlantic has allowed him to advanced certificate in packing.
Brothers brings
Tony Hill of the
Management
Committee, right,
Christmas cheer
and Dorothy Beattie,
Senior Manager of
Age Concern Bangor
Not for the first time, McGimpsey
Brothers brought unexpected
Christmas cheer to 50 house
bound elderly citizens.
Based in Bangor, Northern Ireland, and
well established in the North Down area,
McGimpsey Brothers delivered 50 Christmas
hampers to a group of people on the Age
Concern home visit list.
The exercise has been carried out over the
last few years and reflects the company’s wish
to give something back to those in most need
within North Down. Company Director,
Campbell McGimpsey, one of four brothers supported us over the years.” act, appropriate for the festive time of year.”
who have developed the company over the Facilitating the hand over, Town Centre Commenting on the donation Age Concern’s
years, said: “We’ve nurtured our company for Manager, Stephen Dunlop said: “I’ve a strong Dorothy Beattie noted, “Christmas is a
many years using North Down as our base. admiration for companies such as McGimpsey particularly difficult year financially for all of
Our modern premises at Conlig offers state of Brothers who can do something like this for us and especially for those elderly people on
the art self storage facilities and we are now such a worthy group at Christmas. Too often fixed income. Age Concern is extremely grateful
involved in removals right across the world. corporate gifts go to those who already have that once again McGimpsey Brothers assisted
This Christmas gift was just our way of saying so much. This is a worthy twist of the normal 50 of our elderly citizens by delivering a much
thank you to the people of the area that have story and I applaud them for this Christian welcome and needed Christmas hamper.”
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P Dolphin
ickfords has emphasised focus on health and safety. “We’ve
its company-wide focus always had a strong commitment MOVERS
on health and safety to ensuring the safety of our staff GUARANTEED FAST, EFFICIENT & UNBEATABLE RATES
management by being awarded and our clients’ employees when
BS OHSAS 18001-2007 certification we’re operating at their premises. 020 8804 7700
by BSI Group, the UK’s national But BS OHSAS 18001 is a rigorous www.dolphinmovers.com
standards body. The BSI external test that proves we’re Memb No: D052 trade@dolphinmovers.com
certification covers Pickfords’ committed to setting robust health
entire nationwide network of and safety procedures on an
removal and storage centres – ongoing basis.”
including major regional sites in He added: “It also makes good
Belfast, Birmingham, Cardiff, business sense. In a competitive
Glasgow, Gateshead, Hayes, marketplace, our customers are
Milton Keynes, and Normanton, looking for more than just keen
as well as the company’s head pricing. This external certification
office in Enfield, Middlesex. means we can tangibly demonstrate
Designed to promote a safe and to customers that our business is
healthy working environment, BS managed responsibly and we can
OHSAS 18001 certification is only provide a reliable service without
awarded to companies that meet excessive downtime, and associated
exceptionally high standards in costs, caused by work-related
health and safety procedures as accidents and incidents. Adding
part of their risk management BS OHSAS 18001 to our existing
strategy. It certifies that Pickfords’ certificates for quality and
health and safety management environmental management is
system is consistently able to part of our strategy to highlight
identify and control health and the Pickfords brand as a world
safety risks, reduce the risk of leader in delivering best practice
accidents, improve overall safety to global standards to our valued
performance, and ensure full customers.”
legislative compliance. John Horsefield, Pickfords’ Health
Pickfords is one of the few, if not and Safety Advisor, said the
the only moving company in the company puts a heavy emphasis
UK, to have received certification on ongoing health and safety
for all of the key international best training for its entire workforce.
practice standards for Quality “Our employees display the right
(ISO 9000 and FIDI FAIM), attitude and commitment to health
Environmental Management (ISO and safety and have shown they’re
14001), and Health and Safety willing to take responsibility for
Management (BS OHSAS 18001). themselves, their colleagues and
Pickfords’ Managing Director our clients’ staff,” he says. “We will
Kevin Pickford said the new BS now begin a rolling programme of
OHSAS 18001 certification BSI audits every year to maintain
reflects the company’s nationwide our OHSAS 18001 certification.”
WORLDWIDE
TRADE SERVICE
OVERSEAS
REMOVER
Advance
Payment
Guaranteed
TRADE SHIPPING
CALL 020 8324 2044
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London Head Office: 4 Hannah Close, Great Central Way, London NW10 0UX � Tel: 0208 324 2044 � Fax: 0208 324 2045
Moving News
M
att Purdie & Sons of Bathgate, West corporate identity that even flows through to
A newly created website provides
Lothian, has recently been awarded items such as packaging materials, and of
information about Crown Asia-Pacific’s
the prestigious title of ‘Scotland’s Top course the company’s very fine vehicle livery.
Intercultural Services Program, Global
Fleet Livery 2009’ by Transport News, the road John commented that it had been a while since
Passport.
haulage magazine for Scotland and the north they’d seen such a strong candidate from the
Crown’s Global Passport services include
of England. removals industry, a sector that they’re keen
specialised training for relocations,
The Transport News Scottish Rewards have should be included to give the awards as wide
repatriation, working across cultures, and
been running for 15 years and are considered a scope as possible.
young professionals working overseas, as
to be the ‘oscars’ for the Scottish transport and
well as training for spouses and families,
road haulage industry. This year there were
to help them cope with cultural conflicts in
16 award categories, with nominations being
all aspects of their lives – both professionally
submitted by members of the industry and
and personally. The program is tailored,
the general public, and a record number of
through a comprehensive needs analysis,
nominations were received.
to meet individual needs and key concerns.
Matt Purdie & Sons were amongst five
The program is currently being offered in
short-listed finalists and were announced as
19 locations across the Asia-Pacific region.
the winner of ‘Scotland’s Top Fleet Livery
New locations are added on a regular basis,
2009’ at an awards ceremony held on Friday
to meet the needs of relocation professionals
7th November 2008 at the Crowne Plaza Hotel
and transferees.
in Glasgow.
Jill Bedford, Regional Director for Crown’s
John Henderson, Features Editor of Transport
Global Mobility Services division, Asia-Pacific,
News and a member of the judging panel, said
said, “It is very exciting to be harnessing
the judges were impressed by the very high
the talent and experience of Crown’s own
standards maintained by the company in all
diverse and highly international workforce,
areas, such as premises, staff and strong
along with the expertise of our network of
trainers, to deliver programs of real strategic
Left to right:
and personal value to our corporate clients
Mary Rhodes,
TV sports presenter; and their employees. Intercultural
Matt Purdie; communication and leadership skills are
Owen Pilling, now accepted core competencies for all
OPC Graphics -
award sponsors; multinational and global businesses, and I
Dougie Donnelly, am thrilled that Crown can draw on its own
(TV presenter and success and experiences in more than 50
commentator)
Above: the winning
countries to further support our valued
vehicle livery. clients.”
Plans to extend the Global Passport program
in key markets of the Europe/Middle East/
Africa regions are in development. Crown
Relocations continues its partnership with
Aperian Global to provide intercultural
services in some of its worldwide regions.
A
round 120 businesses and organisations in 21 individual industry sectors such as
from the sector picked up awards this construction, healthcare, transport and
year out of the 1,500 honoured - a record logistics, engineering, manufacturing and
for the awards programme, which has been education. There are special awards for
running for more than 50 years and is the workforce involvement, training, occupational
leading scheme of its type. health, environmental management and the
This celebration of health and safety good management of occupational road risk. There
practice attracts businesses and organisations is a trophy for the best organisation operating
of all sizes and types, and they have until or based in Scotland, and RoSPA’s top accolade
February 13 to submit their entries. But early is the Sir George Earle Trophy.
preparation will help to avoid a last-minute rush. The awards are sponsored by NEBOSH – The
Tom Mullarkey, RoSPA Chief Executive said: National Examination Board in Occupational
“In the current economic climate, awards are Safety and Health. Presentations will take place
more important than ever. They demonstrate from May 12 to May 14 at the Birmingham
that employers care about their employees Hilton Metropole Hotel where there will be
and will not let slip their standards of health three prestigious gala dinners. The ceremonies
and safety practice even in tough times. They run alongside Safety & Health Expo 2009 at
also offer a path to improvement which allows the NEC. Winners can also be presented with
companies to adjust their pace of development their awards at the RoSPA Scotland event held
to their own circumstances. By showing their in Glasgow in September.
determination to save lives and reduce Entries are welcomed from all types of
injuries, our winners are an inspiration for business or organisation, whether public or
others to follow.” private sector, and there are many new entrants
The majority of the awards are non-competitive each year. RoSPA’s independent expert judging
and mark achievement which is graded at panel not only considers accident records, it
merit, bronze, silver and gold levels. Those also looks for high standards of management
demonstrating continued improvement can and safety performance. Full details can be
Award Guidance Notes and Entry Form, top,
win gold medals, President’s Awards and found at www.rospa.com/awards/index.htm, are available to download from
Orders of Distinction. or more information is available by ringing www.rospa.com/awards/index.htm
The competitive awards go to the best entries 0121 248 2090 or e-mailing awards@rospa.com.
Quality Award
for Streff
Streff in Luxemburg has won the Luxemburg
Quality Award presented by the Luxemburg
Chamber of Commerce.
The award was presented to Stefan Chorus
and Caroline Vanormelingen, Streff’s Quality
Manager, on 25th November by the Luxembourg
Minister of Economy, Jeannot Krecké in front
of nearly 250 business people and state
representatives.
Stefan said: “This Award is the result of our
endless efforts to enhance our position as the
leader in our business in Luxembourg through
innovation and quality management, ensuring
organic growth through a sustainable
development of our services.”
The company has recently achieved
certification for Quality (ISO 9001), Security
(OHSAS 18001) and Environment (ISO 14001).
Left to right: Stefan Chorus; Caroline Vanormelingen, Quality Manager;
2008 also saw the company’s 80th anniversary Jeannot Krecké, Minister of Econnomy;Max Chorus; Vincent Lucas, Sales Manager
(1928-2008).
Further to these mixed case offerings please take the chance to look at www.coevintners.com for a full
selection of wines which BAR Members receive a 10% discount across all products. Plus, there is free
delivery on all orders of 24 bottles or more. For these exclusive mixed case offers or anything else
from the Coe Vintners Portfolio call 020 8551 4966 Quoting ‘BAR Wine Club’.
Mixed Case 2
Sauvignon Petit Bourgeois (France) x 2
Complex notes of herbaceousness, green apples and yellow plums. A zesty
palate with crisp acidity with notes of granny smith apples.
Chateau de Garras (France) x 2
Ripe plumy and cherry flavours with a lovely spiciness and toastiness from the
oak. Medium body, juicy texture, soft ripe tannins with cherry and blackberry
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Oppi Valpolicella (Italy) x 2
Morello cherry, soft easy drinking style, soft and subtle.
Chianti Classico San Martino (Italy) x 2
Good concentration of cherry fruit and a hint of violet. Firm structure and a
long finish.
Ca’Linverno Rosso IGT (Italy) x 2
Good concentration with notes of forest berries with sweet spice and good
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For any independent insurance, financial or legal advice, please contact a BAR
Professional Advisor partner.
Insurance
Financial Legal
in association with
BAR News
PAS126
COUNTDOWN:
WILL YOU
BE READY
IN TIME?
It’s only 8 months now before all members
of the Commercial Moving Group (CMG)
will be required to have PAS126, the BSI
standard for commercial moving, to
remain as CMG members. The clock is
ticking. Will your company be on time?
31st August 2009 is the cut off date for all
CMG companies to be certified to PAS126.
So far only a handful of companies have
achieved the standard and only around 30
of 81 CMG members have started the process.
As time goes on there is a real danger that
QSS (Quality Service Standards Ltd.) the
Brussels 2009
Probably the most important
conference you’ll ever attend
B Getting around
usiness is down, money is tight and carefully worked out to create the maximum
spirits are low – that’s exactly why you foot-fall through the exhibition and generate
should come to the BAR conference
this year in Brussels. Can you really afford to
the best possible sales opportunities for all
those taking part.
in Brussels
stay away? Apart from being the most important BAR Easily accessed on foot
The theme for the conference is ‘Partnership conference you’ve ever attended it’s just possible Brussels is a compact city that is best covered on foot,
for Profit’ and the business sessions will be that it could be one of the most enjoyable too. although it does boast an excellent public transport
targeted specifically to help BAR members The Conrad hotel is the most dazzling luxury system which is easy to negotiate and you’d be well
use partnerships as a way of improving their hotel in Brussels where you can relax in 5-star advised to take advantage of it.
businesses, vitally important at any time but luxury. It’s located on the famous Avenue Metros & Trams
during a recession, even more so. Louise and is within easy reach of the Palais Many of the Metro stations in Brussels are decorated
BAR has recently signed strategic partnerships Royal, the most fashionable shopping district with works of art. There are lots of them, and most
with BT and BIFM and is soon hoping to achieve with the its elegant boutiques, the majestic are accessible for disabled people. Also, brightly coloured
a similarly close working relationship with Grand-Palace and the headquarters of NATO trams weave throughout the city - both under and over
NAEA (National Association of Estate Agents). and the European Union. ground. The underground trains are called ‘Prémetro’.
Being in Europe FEDEMAC will also be featuring For the last few months R&S has been Taxis
strongly to accentuate the close relationship running a regular item highlighting some of Brussels has an astonishing 600 taxi ranks located
BAR has with its European partner. the city’s attractions including the Cantillon throughout the city, but don’t expect taxis to stop if you
But perhaps the strongest and closest Brewery and the Delirium Café featured last try and hail them in the street. It is also advisable to check
partnerships will be, as usual at this annual month, but there’s lots to see just wandering that the meter is on when you get in. It is a legal requirement
event, forged through direct contact with around the town too. Why not go visit the to take a receipt from the driver when you leave.
others in the same industry with similar market square, one of the most beautiful town
problems, fears and opportunities. It’s the squares in Europe, and take a look at the
annual opportunity for the whole industry to gothic town hall, among the most stunning
get together as one to swap ideas, provide city halls in the Low Countries.
support and develop ways of working together If you’ve not attended a BAR conference
for the benefit of the entire membership. before, there’s a new event designed specially
The 2009 conference will also see the launch for you: Pickfords is sponsoring a newcomers’
of the Domestic Mover of the Year award which, welcome event at the start of the conference
together with its older brother the Commercial to allow everyone attending for the first time
Mover of the Year award, provide participants to meet each other and to be introduced to
with the greatest promotional opportunity of the BAR Board members and members of the
the year. If you haven’t already joined in, it’s secretariat. It’s the ideal way get to know
now your last opportunity. new people and get the most out of what will
For exhibitors too the 2009 event will provide undoubtedly be a splendid weekend.
maximum exposure to the membership with If you need to meet new people, build new
the exhibition being staged immediately partnerships, learn how to make your business
adjacent to the business sessions and all the more profitable during difficult times, and keep
refreshments being served within the exhibition up to date with all that’s new in the moving
area. The logistics for the event have been industry, you really can’t afford not to be there.
3 Night’s Accommodation (B&B) 1st – 3rd May ’09, entry to all Business Sessions, 3 Night’s Shared Accommodation (B&B) 1st – 3rd May ’09, entry to all Business
Trade Exhibition, all Social Events, Tea/Coffee refreshments & buffet lunches. Sessions, Trade Exhibition, all Social Events, Tea/Coffee refreshments & buffet lunches.
Partners Tour on Saturday 2nd May.
Accommodation (B&B) on any 2 consecutive nights between 1st – 3rd May ’09, entry Shared Accommodation (B&B) on any 2 consecutive nights between 1st – 3rd May ’09,
to all Business Sessions, Trade Exhibition, all Social Events, Tea/Coffee refreshments & entry to all Business Sessions, Trade Exhibition, all Social Events, Tea/Coffee refreshments
buffet lunches on the respective dates. & buffet lunches on the respective dates. Partners Tour on Saturday 2nd May
Day Delegate rate Cost TVA % TVA £ Total Room Upgrades ( per
per night )
room
Cost TVA % TVA £ Total
Delegate Fee (per day) £125.00 21% £26.25 £151.25 Deluxe £25.00 6% £1.50 £26.50
Entry to all Business Sessions, Trade Exhibition, Tea/Coffee refreshments Premium £50.00 6% £3.00 £53.00
& buffet lunches.
Junior Suite £100.00 6% £6.00 £106.00
Please Note: In order to comply with Belgium and EU VAT authorities we are required to show the tax
calculations against the different elements of the costs, with the appropriate Belgium TVA rate.
N.B. The Delegate Fee and Accommodation are only available as a combined package and cannot be
split or sold separately.
B
AR Services has great pleasure in buying an airline ticket, booking a hotel or payment option for members who would prefer
announcing that as of January 2009 its sending flowers; with a click of a mouse you to pay as they go. Although members have the
fully updated and innovative new website can now purchase all your packaging needs availability of credit facilities with BAR Services,
is up and running for business as usual. too. BAR Services has always been a phone some may prefer to pay for smaller orders
No doubt you will by now be aware of the call away but with the new look website up immediately by credit card. With buying
new face of BAR Services. At the May 2008 and running, delivery of your order is now habits changing with the advancement of the
BAR conference, the company unveiled its also just a click away. World Wide Web, more and more customers
refreshing new identity to the members The new website is now fully updated in the are requesting the ability to buy and pay online
followed by a mailshot of its corresponding vibrant company colours so customers will have in one simple and easy process.
catalogue and price list. The final part of the little doubt that they are on the BAR Services For further information regarding the services
re-branding process was to update and website. Its new design means that it is easy provided by the website or to obtain a members
amalgamate both of its websites to make to surf and navigation friendly which means log-in, please contact the sales team on
sourcing products as well as ordering an finding the products you require should be quick 01342 870087 or email sales@barservices.co.uk.
easier process. and easy. The website has been reorganised
BAR Services sees its website as a vital tool for to provide you with information on the ‘product
growing the business but felt it was important of the month’ as advertised in the R&S, any
to bring the website up to speed with its new current best sellers and information on
corporate identity. “The idea behind the re-brand special offers.
was to provide an image where the message The website will be visible to the public and
was clear and concise as to the services and trade customers; however, a second level of
products provided by BAR Services,” explained the website will allow exclusive access to the
Jane Shaw, Project Manager. “By redesigning discounted prices that are available to the
the catalogue and updating the product codes membership. As with the previous website,
we also wanted to make viewing and ordering each company will be emailed a personalised
our products a simple and straightforward log-in that allows them to interface with the
process – we have now applied this philosophy members’ area of the website. “One of the
to our website.” benefits of being a BAR member is the saving
Shopping on the Internet can be economical achieved by the bulk buying power of BAR
and convenient, the BAR Services online shop Services,” explained Jane. “By using the unique
Out with the old. The new year sees a new-look
is always open — seven days a week, 24 hours member log-in, these prices can be accessed website replacing what BARS’ customers are used
a day — and the bargains online can be on the new website.” , seeing, above
to
numerous. Surfing the net isn’t just about BAR Services has also added an online
BAR Services Ltd, Moor Hall, Sandhawes Hill, East Grinstead, Sussex RH19 3HQ Tel: 01342 870087 Fax: 01342 870072 Email: sales@barservices.co.uk
FAQ
Do we have to pay a fee to enter? What if I miss the deadline?
No. Entry is free of charge. We guarantee to consider only entries received by the deadline.
We are International Associate members of BAR. How formal is the Awards Dinner?
Are we eligible to enter? It is a black tie dinner, so it is pretty formal. For gentlemen, that is
No. As this is the first time BAR has run a competition for a dinner jacket (Tuxedo or a ‘smoking’ jacket), and for ladies,
domestic moving we are restricting it to UK members only. elegant evening wear or for both, national dress.
Who are the judges? Can I bring guests to the Awards Dinner?
Judges are selected on the basis that they are experienced If you are a finalist, BAR will provide you with one delegate
business professionals. No judges will be selected who work for or package. You are welcome to bring guests, but you will need to
are closely associated with any competition entrant. BAR and the purchase the appropriate package for them.
judges will not disclose any information provided on the winners
or entrants beyond the published award citations.
�
Application Form
Name of Company/Branch:
Address:
Postcode:
Telephone:
Email:
Website:
Please indicate approximately what percentage of your overall removal turnover is represented by UK domestic
removals (this should include any household, corporate, military or local government moves). %
In not more than 100 words please complete the following statement in support of your application.
“I believe my company would be worthy winners of the BAR Mover of the Year because…”
62 Exchange Road, Watford WD18 0TG to arrive no later than 13 February 2009
The BAR Services guide to upping sticks: 5
A moving
display
for when
your
customers
need
a little
something.
�����������������������������������������������������������������
External Affairs
A
s reported on in earlier BAR Notices the UKBA before they can bring in any skilled 2006 as a result of the government
and at National Council, two major foreign workers from outside the EEA. ‘promise’ to the Trade Unions to review the
government initiatives linked to reforming From 27 November 2008, when Tier 2 (skilled ‘workings in practice’ of the EU Road Transport
the UK’s immigration system took effect as of workers) and Tier 5 (temporary workers) went Working Time Directive has retained the rules
the last week in November: live, licensed sponsors only are able to sponsor applying to Periods of Availability (POA) in
From 25 November 2008, the UK Border incoming migrants by issuing them with a relation to porters, packers and second drivers.
Agency (UKBA) started issuing compulsory ‘Certificate of Sponsorship’. Licensed sponsors This is of prime importance to the moving
identity cards to foreign nationals from outside will be required to keep records of the migrants industry.
of the European Economic Area* (EEA) who they sponsor including their contact details It will come as no surprise to learn that one of
apply for further leave to remain in the UK and, in time, a copy of their identity cards. the Union’s chief aims was to remove/tighten
within certain categories. Under the the procedures for Periods of Availability (POAs).
government’s new Points Based System (PBS), * European Economic Area comprises EU27 member However this was not accepted by the Group.
businesses need to be licensed as sponsors by states, Iceland, Norway and Liechtenstein However BAR members should not become
complacent. Enforcement of the Regulation
will, in the future, be stepped up together with
Now only an increase in site visits/checks, etc. It is,
licensed therefore, very important for members to work
within the rules of the legislation and to
sponsors maintain the all important records.
can bring More detailed information can be found in
the official update of the Road Transport
in foreign (Working Time) Guidance which can be found
You should note that this service is an additional and exclusive free service to members who, in the current
economic climate, may need immediate independent financial or legal advice.
More complex matters may be chargeable by our partners in this venture, but no charges will be made until all costs
and services have been clarified and agreed by all parties.
To help us to monitor these services please send any comments, queries, suggestions to:
membersupport@bar.co.uk
Financial Support
Advice Line 01923 657788
Main contacts will be: email: BAR@bakertilly.co.uk
Mark Wilson – Partner: Tim Harrop – Manager:
Has specialised in business turnaround and Has worked in the debt management
insolvency work for 24 years, his work includes department of a major clearing bank and has
business reviews and problem solving for been seconded by Baker Tilly to Ford Credit.
commercial lenders.
Legal Support
Advice Line 01254 828300
Main contacts will be: email: ian@backhouses.co.uk
James Backhouse - Director: Stephen Meyerhoff – Solicitor:
Regulatory and compliance matters and Provides employment law advice as well as
advice on O licence issues. commercial advice on contractual disputes
including advising on terms of trading.
News Roundup
If you have any news please send it to:
The Editor, Steve Jordan, Removals & Storage, The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk
You can rely on Anglo Pacific to handle your customers’ goods with
care. We’ve been in the business for 30 years and offer frequent
sailings on all routes to major destinations worldwide.
Our Services
◆ Continuous receiving in London, Manchester and Glasgow
◆ Worldwide LCL, FCL and airfreight services
◆ Regular groupage services to Australasia, North America,
South Africa, S.E. Asia, Dubai, Cyprus
◆ On-line sailing schedule updates and shipment tracking
Send your letters to: The Editor, Steve Jordan, Removals & Storage, The Words Workshop Ltd, 26 Swanwick Lane, Broughton, Milton Keynes, Bucks MK10 9LD
Tel: 01908 695500 Fax: 01908 690099 Email: rands@thewordsworkshop.co.uk
Received
with thanks
Back in September
BAR and UKWA (UK
Warehousing Association)
had a head-to-head golf
tournament at the Portal
Golf and Country Club.
UKWA won the trophy, but
was not the only winner.
Sponsors Basil Fry & Co
donated £100 to the
children’s hospice Julia’s
House. Here’s the letter
received in thanks.
A
few years ago I happened to read a Most people seem to be obsessed with
newspaper article by film director saving money and while for many of us,
Michael Winner that changed my life. especially in the current financial climate
It was published in December and was called it’s a bitter necessity, for many others it’s
‘Spend more next year.’ Winner spoke about just plain mean. Winner pointed out that his
how he flew first-class to a Caribbean island annual trip to the Caribbean meant that the
every summer and spent about £100,000 hotel he used returned a profit and was able
living it up in a posh hotel and entertaining to employ its staff who would otherwise be
his friends to lavish parties. He went on to out of a job, and his friends could enjoy a
say that for years he had driven himself standard of hospitality they would otherwise
around London attending meetings, often not be able to afford. His chauffeur had the
getting into trouble for illegal parking and use of his executive car when he didn’t need
worrying about drink-driving; but now he it and he’d given a man a job who may
employed a chauffer and his life was much otherwise have been out of work.
less stressful. We know that life will be tough this year
The point he was making was this. Money and that money will probably be tight; but
makes the world go around, so if you’ve got for goodness sake let’s not stop doing everything
it spend it, both for your own benefit and for in the mistaken belief that it will make
the benefit of others around you. It is of things better.
course important not to spend more than We all need to live within our means, but
you can afford. Winner said that despite his it’s important to keep spending what we can
considerable wealth he wasn’t rich enough afford to keep the economy running. If we
to own his own jet and had to make do with all put up the shutters and wait for the crisis
BA first-class, but if he ever was in a position to pass it will take a very long time indeed to
to buy one he would. get back to normality.
Well, who would have believed that only Robert Syers, BAR General Secretary and BAR President Matt Purdie
recognised Removals & Storage editor Steve Jordan in his Santa suit last month? Now as, of the two, it’s only Matt who
runs a removals company, it seems reasonable that the company profile this month should be awarded to him even
without resorting to the trusty ‘first out of the hat’ principle. Congratulations to them both. It is rather odd that nobody
else saw through the disguise particularly as Steve’s picture is in every issue - but maybe everyone just assumed it was
the real Father Christmas in the photo. This time it’s back to the fuzzy faces of the past, but who could this be?
Carbon dioxide
emissions from cars
cause confusion
By Lynne Thomas
T
here appears to be a great deal of its environment committee (ENVI), which has Let us look at the proposals:
confusion in the industry regarding the been leading on the issue, rejected demands The bill would force car firms to cut the average
emission targets for cars. None of the to push back the emissions deadline from the emissions of CO2 in new cars by a reduction of
companies I rang seemed to have a clear idea original date of 2012. some 24% on the average 158 grammes of CO2
of what exactly had to be achieved, nor when The mandate also allows France to negotiate per kilometre which cars emit today.
it had to be completed. On investigation it didn’t on the following issues: Companies that do not meet the 130g target
surprise me. It is to say the least confusing if • Penalties: how to make fines an incentive would be fined euro 20 per gramme per
only because there appears to be no clear for industry to invest in new technologies kilometre over the limit in 2012, a sum that
consensus between EU Member States. rather than pay fines; would increase to 95 by 2015.
Surprisingly the European Parliament’s • The relationship between eco-innovation Compromise amendments to the bill that
environment committee have put car and the extent of CO2 emission cuts; echo what the industry had been lobbying for:
manufacturers on the back foot by not only • Derogations for small ‘niche’ manufacturers 1 The delivery of a three-step phase-in of the
endorsing European Commission’s proposals depending on the volume produced each emission reduction targets, with 70% of a
for restricting carbon dioxide emissions from year; company’s car fleet having to meet the target
cars by 2012, but by proposing a second target • The establishment of a long-term target for in 2012, 80 per cent in 2014 and only the
for reductions by 2020. reducing emissions to around 90-100g/km full fleet having to meet the target in 2015.
France – one of the EU’s largest car producers by 2020. 2 The fine on car firms too should be sharply
– together with Germany, Italy and the UK reduced, from euro 95 per gramme per
have been pushing the bloc’s government to kilometre to euro 50.
water down the proposals and give industry These proposals have been supported by
more time and flexibility to meet the emission France – one of the EU’s the Socialist, Guido Sacconi, responsible for
targets. There appears to be a political will to shepherding the bill through the environment
avoid a second reading in Parliament. If the largest car producers committee, along with conservative members.
dossier is not adopted at the first reading it – together with Germany, However, MEPs from Mr Sacconi’s own group
will need to go through a second round of
negotiations. The Parliament is effectively in
Italy and the UK have in the end sided with the Liberals and the
Greens to back legislation in keeping to the
recess in the spring of 2009 in order to prepare been pushing the bloc’s European Commission’s proposals.
for the European elections in June, so there is
little time left for compromise.
government to water Some Euro-deputies have suggested that there
be a requirement that would see manufacturers
The negotiating mandate allows the French down the proposals... having to meet a target of a maximum
Presidency to clarify plans that would delay a 95 grammes of CO2 per kilometre on average
requirement for car-makers to reduce the by 2020, subject to a review in 2014. Originally
average CO2 emissions from new cars until there had been no secondary target in the
September 2015. A compromise deal was first Establishing precise figures for these issues commission’s proposals.
struck between the French President, Nicolas is set to be a sticking point in the negotiations. The UK Liberal MEP Chris Davies said that
Sarkozy and the German Chancellor Angela Member states’ views in the Council differ MEPs stood up for tougher measures to combat
Merkel in June 2008. However the Parliament according to the relative strength of the car global warming and had sent a strong message
may see
Sandra things differently – in November 2008
Goudswaard industry in each country. to corporate lobbyists to back off.
STOP PRESS
European
Parliament
and member
states reach
agreement
on cars
and CO2
Ten years ago, following a very hard
fought lobbying campaign against the
legislation, the European car industry
made a voluntary commitment to
improve fuel efficiency and to cut CO2
emissions by 25% by 2008. It would
appear that the industry has failed to
comply with its own commitment. The
aim was to reach 140g CO2/km but the
average European car emits 158g.
PHS Teacrate –
2009 and beyond…
David Wicks, Managing Director of PHS Teacrate, talks about
two new reward schemes for PHS Teacrate customers
D
uring 2008, PHS Teacrate made range of workplace services. We would like and traceability of their orders and have also
substantial investments throughout removals businesses that we supply to provided increased capacity with a state-of-
the business - in staff, equipment and recommend any of the PHS Group services to the-art washer. With developments in the
technology. Together these enhancements have their customers: matting, drinking water packaging arm of our business, we’re now
enabled an increase in capacity, expansion in dispensers, washroom services, confidential able to offer a ‘one-stop-shop’ to our removals
services and added value to its customers. Now, document disposal, business consumables and customers, providing crate sales and rentals,
as times are tough, PHS Teacrate is embarking plant rental. Every time one of their referrals packaging and handling equipment in one
upon a customer reimbursement program. signs up to a contract, the removers will receive place and with a 24-hour delivery time. One
In this interview, David Wicks, Managing 5% of the first year’s revenue. On a single call does it all!”
Director of PHS Teacrate, talks about the new sanitary bin, that could be £8, for example or The company has also improved its service
schemes and how PHS Teacrate intends to £12 on a point-of-use drinking water machine. through the introduction of more technology.
look after its current removals and logistics “We’ve added real-time tracking to Cratelink
customers in the year to come. and invested in GPS on all our vehicles,” said
David explained that the two new reward David. “This means that that we can notify
schemes involve PHS Teacrate giving away “ We made a lot of customers as and when deliveries and
money. “2008 was a very eventful year for us,” improvements, collections occur as well as appropriately direct
he said. “We made a lot of improvements, upped
our capacity and streamlined our scheduling
upped our capacity vans to customers with ad-hoc requests
without having to recall them to depot.” He
just in time for this wretched credit crunch! and streamlined our also said that the new washer at the Midlands
So now we’re introducing two schemes to
help out our customers and at the same time
scheduling just in depot has improved capacity allowing
PHS Teacrate to service more customers. “There
encourage them to put a bit more business our time for this is a real possibility of introducing a 3rd shift,
way. A cashback scheme – Bank on Teacrate - wretched credit making the plant a 24-hour operation.”
and a business referral programme.” Despite all these developments David denied
He said that the ‘Bank on Teacrate’ scheme crunch!” that PHS Teacrate was now only interested in
was designed to encourage customers to put David Wicks big companies or that prices would rise. “While
all their crate business with PHS Teacrate. Teacrate has secured some excellent contracts,
“Customers will still benefit from our usual we haven’t forgotten our smaller customers.
undivided attention as well as receiving a We still don’t have a minimum order quantity
rebate for any additional business that they This scheme has worked quite well with other and all customers, whatever their size, will
give to us from each year of their contract to divisions within the PHS Group and it should benefit from the new schemes and promotions
the next. So anyone who doesn’t have all their be popular with PHS Teacrate customers, too.” that we have running. Though our team has
crate rental with us would benefit by moving Customers will be made aware of the new expanded, we still have the same friendly faces
it to PHS Teacrate. Clients can also sign up for offers through adverts, by email and in the on board who will support all our customers
packaging and handling equipment that could post. “Our new website, www.teacrate.com throughout this difficult period.”
help boost their rebate.” will also be updated with the details of our Despite the recession PHS Teacrate is hoping
The scheme is also being extended to include rebate and referral schemes. It’s full of other that 2009 will be even better for the company
all the other PHS Group products allowing features such as our online packaging shop, than 2008. “Last year we concentrated on the
moving companies the opportunity of making Cratelink, our online crate management business infrastructure and this year we’re
a commission from business referrals. “We’re system and my blog – ‘Wicks’ Words’.” going to continue with our customer focus,
also starting a referral program that will reward Asked why customers would want to move utilising the developments to provide an even
our removals customers for business that they all their business to PHS Teacrate David better service. And with the Bank on Teacrate
put our way. PHS Teacrate is part of a larger commented: “We’ve been improving services scheme in place, our clients will get more out
group, PHS Group plc, which provides a whole to our customers, allowing them more control of Teacrate too.”
PHS Teacrate’s
Managing Director
David Wicks
I
t’s also very efficient, giving international A paper insurance proposal form is still used. for human error. It can be operated from
moving companies a way of processing John Luker from Reason Global explained that anywhere in the world where Internet access
all their transit insurances, online, with the company had made a conscious decision is available, can be viewed in a number of
hardly a piece of paper to be seen. to stick with these ‘old fashioned’ proposal languages, and allows premiums to be paid
Simply by going to the Ocean-Sure website forms for a very good reason. “If moving online in any currency. Companies using the
– www.ocean-sure.com – users can complete companies ask a customer to go to a website system can search for individual details using
the documentation for every shipping job, to complete a proposal form they probably a certificate number or their own reference.
obtain a quotation and produce an insurance won’t do it. It’s much easier just to give them There is also an on-line claims service which
certificate. Reason Global believe Ocean-Sure speeds up the claims process whilst allowing
to be the first such Internet-based system users the flexibility to negotiate claims in line
available from a UK insurer. “ Once people with their company policy.
The system is very straightforward.
Registered users can log onto the website where
have tried it out Perhaps the most compelling part of the new
system is that it’s very easy for companies to
they see a home page personalised with their we don’t think try it out without having to make a major
own company logo. This part of the Ocean-Sure they will want to decision to switch. Reason Global say that it’s
site will have already been populated with all quite possible for their existing customers to
the parameters unique to that company – rates, go back to the old test the system with a handful of proposal
exceptions, extensions, etc – so all that’s paper system.” forms to make sure they are happy to continue.
necessary is to type in the customer and “Once people have tried it out we don’t think
John Luker
shipment details and click the ‘Go’ button. they will want to go back to the old paper
Entries can be backdated by up to 5 days to system.” said John. However, if the Internet
the date the proposal form was completed. access is interrupted it’s easy to revert to the
The system then automatically does the rest a paper form and ask them to fill it in. The paper system temporarily.
by calculating the premium payable and moving company can then easily transpose Reason Global launched Ocean-Sure at the
issuing an insurance certificate as a pdf file. the essential information to the website. The 2008 HHGFAA meeting in Hawaii where it
The user can choose to print the certificate or whole thing only takes five minutes.” was received enthusiastically. More information
store it electronically. Of course the certificate The system is fast, simple to operate, FSA is available from John Luker on john@reason-
can be emailed to the customer if required. compliant and largely removes any opportunity golbal.com.
Title:
Road Safety
Taken by:
Pickfords
B
ritannia has come a long way since the and normal business prudence. Its funds come company’s success, that it may have to stay in
1980s when it was just a handful of from its members in the form of a modest membership for that success to continue. If
domestic movers huddling together for monthly administration fee and a trading the purchaser does not fit the criteria it will
comfort whilst taking their first tentative steps margin on its shipping and corporate have to drop the company out of membership
in the big world of shipping. Today it’s seen operations. As Britannia members, the and the purchase price could suffer. The ideal
the world over to be one of the leading companies have the advantage of group purchaser will come from within the company
household goods shipping organisations. marketing for corporate work, benefit from or be an independent investor – a greatly
The corporate headquarters is in Croydon. corporate advertising, take advantage of the narrowed field.
It’s a modern building with hectic loading bays group shipping rates, training and plenty more. “We always point out such problems to
to the rear. Even during the relatively austere Most importantly perhaps they are members potential members before they sign up.
days of November 2008 the yard had at least of a group that co-operates with one another. However we believe that the benefits of
half a dozen trucks with uniformed crews Companies wishing to join Britannia can do Britannia membership, allowing companies
busily loading or unloading. so if they fit the criteria. Criteria No 1 requires to grow much faster than would otherwise be
David’s office is as you would expect for the applicants to be at least members of BAR. possible, far outweigh any potential problem
MD of the UK’s largest moving network: “It’s an initial vetting procedure,” explained when they come to sell.”
spacious, high tech and with just enough David. “I also believe that the BAR membership One of Britannia’s undoubted successes in
clutter to assure the visitor that there’s plenty now incorporating the OFT Code of Practice is recent years is its expansion into the corporate
going on. a very important sales benefit.” Britannia market. Although there were variations in
The company is very conscious of its image. divides the country by 102 Yellow Page regions. the standard of workmanship between the
The familiar red, white and blue vans proudly Currently there are 42 members so that membership Gavin pointed out that the company
displaying Lady Britannia on the side, have suggests 60 vacancies. Not so. All Britannia has worked hard to achieve the consistency
become ubiquitous around Britain’s roads members are allocated a ‘primary’ area - the across the network that corporate accounts
especially now that it’s compulsory for all Yellow Page area in which they are based – demand. “Our competitors often use that against
Britannia members to have at least 75% of and some have a ‘secondary’ adjacent area. us,” he admitted, “but it really isn’t true any
their vehicles painted in company colours. They must have at least one trained export more. I liken Britannia to a rowing eight: all
Some members are sufficiently confident of packing team, BS EN 12522, be ready to accept pulling together, wearing the same vests and
the Britannia brand to go 100%. But David and corporate work, be prepared to put 75% of with the shared goal of crossing the line first.”
Gavin are also concerned about the company’s their vehicle fleet in Britannia livery, and not BAR is important to Britannia. Some would
image within the moving industry. “We are be a member of any other group. say that Britannia is sufficiently large not to
not the introspective network people think we Finally, Britannia wishes all its members to need BAR but that’s not the way David and
are,” said Gavin. “We consider ourselves to be have a catchment area of at least 300,000 Gavin look at it. “We need to be part of BAR
a family but are quite willing to work outside residences, this drops the available areas because corporate accounts and private clients
the group. It’s important for us to build trade significantly. “I would say we could have a expect it. If we were not BAR members we
relationships throughout the industry.” maximum of around 60 members on this basis,” would have to explain why not. All naturally
David added that Britannia has been seen said David, “so we are about 70% full.” assume that we are members of the most
by some as an elitist group. “The problem is Britannia welcomes applications from any important national Association.”
we are in everyone’s back yard,” he company that fits the profile. Whilst Britannia plc is also a member of
explained. “We are not elitist, it’s just that There is no doubt that Britannia membership the Overseas Group of BAR and provides the
members are proud to be part of our group.” has been a great success for its members. The IMMI bond for shipments performed by the
As a way of diminishing this unwanted image, current downturn has accentuated the benefits centre, most of the work for overseas is handled
and as a diversification during these times of by providing members with a fast-track to by its members, who may or may not be in the
hardship throughout the industry, Britannia diversification, helping with central services Overseas Group and therefore IMMI bonded.
whilst offering trade services to some non- and allowing economies of scale to achieve To plug the gap Britannia plc provides its
members has decided to launch a trade greater efficiency. But it’s not all good news. Britbond which, just like the IMMI guarantee
groupage service that’s open to all companies. Although Britannia membership has helped is there to protect the pre-payments made to
Asked why a non-Britannia company should companies grow their businesses much faster its members by their clients. “If a member who
consider giving its groupage to the network, than they would have been able to achieve as was not IMMI bonded went out of business we
Gavin explained that there was one positive independents, it does sometimes become a would step in with the Britbond guarantee.”
advantage. “We have over 40 receiving depots problem when they come to sell. In this current Speak to any Britannia member, anywhere
around the country,” he said. “The company climate it’s likely that some members will find in the country and they are always enthusiastic
will be offering regular services to all the out just how much of a problem. When selling about the service, support and business that
major groupage destinations as well as some a family business most owners would turn to the head office provides. Nothing is ever
minor ones.” larger group companies as likely purchasers, perfect, but as Britannia’s success continues,
Britannia plc is, essentially, a not-for-profit but that route may be closed for Britannia even during the current difficulties, it’s clear
organisation. It does make profits of course, but members. Potential buyers understand that if that for a very long time now, they must have
only those sufficient for its own administration Britannia could have been instrumental in a got most things right.
10 E
ffective cold calling is a very strong tool 5. Set call times
to attract new clients. However all too It is easy to think of other things to do rather
often it is badly executed by low paid, then calling. Set rigid times during the day
de-motivated staff. Most successful companies, for calling.
especially working in the commercial
marketplace, have a strong internal or out 6. Plan your target
to do on
had it upside-down, the seat and of navigation frustrating or even impossible
handlebars forming a makeshift tripod. to use, even is if it is implemented perfectly.
Having reattached the chain, he turned the Most of the time the coding is far from perfect,
the Web
pedals by hand, causing the back wheel to so even users with perfect hand-eye
spin rapidly. It looked like fun, so I had a go, coordination can struggle.
but somehow the middle finger of my right Add in the fact that other page elements
By Iain Row of hand got caught in the chain, and the sprockets
on the back wheel tore the end of the finger
(like Flash or video) can cover the dropped-
down navigation, making it impossible to click
Prominent Media clean off. on, and you would need a very good reason
Some things you learn the hard way. indeed to insist on drop-down navigation.
As a web developer with nearly ten years
experience – quite a lot in such an immature Internal scrolling
industry – I have made a number of mistakes, Fortunately this is less common now, but in
and learnt from other people’s. I’d like to share the past people often had the idea that they
the most common of those mistakes with you wanted their site to fit inside a single screen,
now, because if your site still makes them, with no scrolling. This meant that the pages
you are handicapping yourself unnecessarily. couldn’t be too tall, which was a serious
restriction on the amount that could be
Splash screens displayed. When the text was too big to fit on
These are those screens, often animated, which the page they added scrollbars to the block of
you see before you get to the main website. text alone, not the page as a whole.
Somewhere between 10 and 60 seconds of This is unpleasant for many reasons. First
wiggly lines; words like ‘experience’, ‘confidence’ of all it is counterproductive; if people don’t
and ‘specialist’ fading in and out; quite possibly like scrolling down the main page, they will
a drum n’ bass soundtrack. really hate scrolling through individual page
If you are not a student nightclub promoter, elements. Second, if you try to print a page
you have no excuse for annoying your visitors with these internal scrollbars you will probably
with this unnecessary garbage. Tesco don’t find that the text gets cut off. Third, the usual
force their customers to sit through a 20 second keyboard shortcuts, which are a godsend for
video about how they are ‘established market people with less-than-perfect fine motor skills,
leaders’ when all they popped in for was a don’t work properly, and finally: web pages
pint of milk and a flat screen telly, so neither are documents. They are designed to scroll.
should you. Plus, it plays havoc with your
search engine ranking. If your site still makes use of any of these
techniques, it might be worth talking to your
Drop-down navigation web developer to discuss alternative ways to
Sites which have many pages often resort to achieve the same thing. It needn’t be expensive
drop-down navigation, which is where you or time-consuming, but your visitors will love
hover your pointer over the buttons, and more you for it.
T
his year’s Pre-Budget Report was awaited
more eagerly than in past years, with
businesses and families looking to see
how the government was going to help them
through the recession. The Chancellor began
his speech by stating that his aim was to
“provide support and protection for families
and businesses when they need it most”. Will
his proposals achieve that aim, or do they fall
short? We look at the main tax measures and
consider whether they will be a help or a
hindrance to business.
VAT
The headline measure was the temporary cut
in the standard rate of VAT from 17.5% to 15%
that will take effect on 1 December 2008 and
last until 31 December 2009. The Chancellor
stated that this, ‘by encouraging spending, will
help stimulate growth’. However, the general
reaction from both businesses and consumers
is that this is a relatively small price cut
compared with the 20% discounts that some
retailers are offering to attract customers in the
traditionally busy pre-Christmas period. It has
also been suggested that any noticeable effect
is more likely to occur in a year’s time, if people
make some larger purchases just before the
VAT rate returns to 17.5%.
So businesses may have to wait some time
to see any positive effect, but in the meantime
they will incur real and immediate costs in
implementing the change to the VAT rate. They
will have quite a long ‘to do’ list, including:
• Repricing items;
• Reprinting stationery such as invoices, price
lists, menus, brochures and catalogues;
• Adjusting tills, other equipment and
accounting systems; and
• Amending online information, ordering and
payment systems.
All at a time when cash is tight!
Even small businesses that use the Flat Rate
Scheme to simplify their VAT accounting will
be affected, as the special flat rates for all
categories of business will also change with
effect from 1 December 2008.
All in all, the costs and administrative burden
will be quite significant. Many businesses will
not be able to pass on the full VAT reduction,
and some have said that it’s just too much
trouble for the small amount involved. And…
they will have to repeat the whole process in
13 months!
Although the main thrust of the rate cut is
to encourage consumers to spend, businesses
that are wholly or partly exempt from VAT will
benefit by receiving lower VAT-inclusive bills.
Enhanced loss relief for businesses duration of the Stamp Duty Land Tax holiday increases may provide a fresh incentive for
For a period of 12 months, companies and were similarly dashed. employers and employees to consider
unincorporated businesses will be able to tax-efficient salary sacrifice arrangements.
carry back trading losses for up to three years Transport costs The most popular benefits to be offered in
rather than just one year as at present. Transport costs are set to increase again. For salary sacrifice schemes include additional
The proposal will apply to companies that both unleaded petrol and diesel, there will be pension contributions, child care vouchers
suffer a loss in an accounting period ending increases of 2p per litre from 1 December 2008. and bikes.
in the period 24 November 2008 to 23 November From 1 April 2009 and 1 April 2010, there will Employers’ national insurance contributions
2009. In the case of sole traders and be increases of 1.84p per litre and 0.5p per litre will also be subject to a 0.5% increase in
partnerships, the relevant loss is a loss for the respectively above indexation. April 2011, and in the meantime (in addition
2008/09 tax year. So, for example, if a sole The planned car vehicle excise duty changes to the extra VAT administrative work) they
trader or partnership has a 30 April year end, based on CO2 emission levels will also go will have to change payroll procedures to
and they made a profit in the year ended ahead, albeit at reduced levels. In 2009/10 the implement other tax and national insurance
30 April 2008 but a loss thereafter, it appears maximum increase for any car will be £5. changes in April 2009 and April 2010.
that they would be unable to take advantage New first year rates will be introduced in Finally, it has been announced that no further
of this relief unless they changed their next 2010, when there will be no charge at all for action will be taken at present to restrict tax
accounting date to, say, 31 March 2009 – which cars with CO2 emission levels under 130k/gm, relief for travelling expenses incurred by
could have adverse cash flow implications in but the charge for the highest-emitting cars workers engaged by umbrella organisations.
the longer term! So once again, this measure with CO2 emission levels over 255g/km will
may not clearly benefit all those businesses be £950. Pension schemes
that it is intended to help. The annual contribution limit to a registered
The idea of extending the carry back period Help in paying tax bills pension scheme will be frozen at £255,000
is good in principle, but its effectiveness is The proposal to allow businesses more time from 2010/11 to 2015/16, and the lifetime
limited by: to pay their income tax, corporation tax, PAYE allowance for each individual will similarly
• Restricting the amount that can be carried & NIC and VAT liabilities is a very good idea. be frozen at £1.8 million from 2010/11 to
back more than a year to just £50,000; However, instead of HMRC simply extending 2015/16. This will not affect the majority of
• Not allowing a loss to be carried back more payment deadlines (or not chasing unpaid employees or business owners, but it could
than a year against other income; and amounts) for a set period, businesses that are restrict pension funding opportunities for a
• Limiting the duration of this extra relief to experiencing difficulties will need to contact high earner or business owner planning to
a 12-month period. a new Business Payment Support Service to retire before April 2016.
discuss and agree an ‘affordable payment
Income shifting shelved timetable’. Interest will still be payable on Conclusion
Perhaps the best piece of news for family amounts paid late. (A reduction in the main Not all businesses will benefit from the tax
businesses was the announcement that the rate of interest on overdue income tax and ‘helps’ offered in this Pre-Budget Report – the
‘income shifting’ proposals have been corporation tax payments from 6.5 per cent to VAT reduction is unlikely to have a significant
shelved indefinitely. These proposals, drafted 5.5 per cent has already been announced, effect, and other measures will only apply to
in 2007 after HMRC lost the Arctic Systems and will take effect from 6 December 2008.) some businesses and sectors. However, the
case, would have interfered with the way in HMRC says that it would hope to give a ‘hindrances’ in the form of increased
which family businesses allocate profits, decision in about 10 minutes in most cases. administrative burdens and compliance costs
salaries and dividends. The draft legislation This suggests that the process will be little will apply to all VAT-registered businesses
appeared unworkable and would certainly more than a formality, although there is plenty and any businesses with employees – clearly,
have required businesses and their advisers of scope for inconsistency depending on the the vast majority! It is certainly to be hoped
to spend a considerable amount of time each HMRC adviser to whom a caller happens to that other measures, such as lower interest
year in trying to decide whether income had speak, and a general temporary relaxation rates and encouragement to banks to start
been shifted. Hopefully we can all now spend might have been more helpful. lending to businesses again, will contribute
that time more profitably in looking after our The Support Service telephone number is more to supporting businesses and
businesses during this recession. 0845 302 1435. stimulating the economy.
P
ark Royal is currently the largest was bought as a permanent home for the Royal Bakerloo Line tracks running through it –
industrial and business park in London. Agricultural Show. However it was short-lived. and Harlesden station is nearby. On the eastern
Situated in West London it occupies over The show-grounds were opened by the Royal side, Park Royal is bound by Acton Lane and
650 hectares. Approximately 50% of the estate Agricultural Society as a permanent exhibition Park Royal Road (B4492). The Central Middlesex
is in the borough of Ealing, 40% is in Brent site for the society’s annual show. After only Hospital is located here. On the southern side
and the remaining 10% is in Hammersmith three years the Society sold the site and returned is the arterial Western Avenue (A40), which
and Fulham. There are over 1,200 businesses to a touring format for its shows. leads to the Hanger Lane Gyratory System.
employing an estimated 35,000 workers. Perhaps the demise of the Society’s show- Park Royal Underground station on the
Amongst those businesses are a number of ground was the fact that there were few farms Piccadilly Line is located just off the Western
removal companies. Nowhere else in the country in the area but in 1907 the district became a Avenue. To the west of Park Royal is the North
are so many congregated together in one centre for mushroom farming and mushrooms Circular Road (A406).
area. To understand why that should be we played a part in the local economy until the Most of the land was sold off for development
must go back in history. late 1920s, with new farms appearing after during the 1930s. By 1932 there were 73 factories
During the mid-1600s the Parish Vestry of the First World War. manufacturing foodstuffs, electrical equipment,
Willesden was responsible for administering paper and machinery. These factories provided
the Poor Law. All complaints were referred to employment for 13,400 people.
the Lord of the Manor who administered justice. ...in the 1660s the then For those who love football it is interesting
Servants were employed on a one year contract
so life was very tenuous. Land management Lord of the Manor waited that Queens Park Rangers F.C. played on two
grounds within Park Royal. The first was the
was certainly forceful: in the 1660s the then until everybody had died Horse Ring, later the site of the Guinness
Lord of the Manor waited until everybody had
died of the plague in the surrounding area
of the plague in the brewery, which had a capacity of 40,000.
When the Royal Agricultural Society sold the
and then promptly fenced in all the land and surrounding area and grounds in 1907, QPR moved to the Park Royal
added it to his estate.
During the 18th and 19th centuries although
then promptly fenced in Ground, 400 yards south, an almost exact
replica of Ayresome Park with a capacity of
the site developed and grew not a great deal all the land and added it 60,000. The club were forced to move out in
happened. In 1801 the Grand Junction Canal to his estate. February 1915 as the ground was taken over
(now known as the Grand Union Canal) was by the Army. The Guinness Brewery was built
opened and on 10 July a public inauguration between 1933 and 1936 and at its peak was
took place. Over the following twenty years During the First World War an area of Park apparently the largest and most productive
the canal enjoyed great popularity both as a Royal became a horse compound for the Royal brewery in the world. For many years, until it
commercial and a leisure facility. Army Service Corps. Other war-time activities closed in 2005, Guinness was renowned for
In 1866 Willesden Junction station was built. which took place at Park Royal were the its potent aroma.
The West Coast Main Line station was opened incarceration of prisoners-of-war and munitions The factories at North Acton began to connect
by the London & North Western Railway to factories also appeared on the site. When with those at Park Royal and the estate began
replace the London and Birmingham Railway’s the war ended much of the Park Royal site to become probably the largest industrial zone
Willesden line of 1841 which was a kilometre became derelict in southern England. By 1939, despite the
to the northwest. Mainly during the 1930s various transport Depression, there were at least 256 firms in
During the 20th century things began to move links were introduced. Coronation Road was Park Royal some making consumer goods like
a little more quickly. In 1902 the McVitie & Price built as a main access road. These were fountain pens and radio sets, others making
biscuit factory was founded and in 1903 a gradually developed and today on the northern capital goods like lorries or electric motors.
Power station. The name Park Royal also came side is the Network-Rail depot at Stonebridge During World War ll (1939-1945) the factories
into being in 1903. A large area of open land Park, which also has London Underground again shifted to the production of war related
Cadogan Tate
Cadogan Tate finally
consolidated all its different
component companies which
had been located in Surrey,
Berkshire, Hertfordshire and
Abbey Road, Park Royal at its
current location in Acton Lane,
Park Royal in 1999.
W
hen Cadogan Tate originally
moved to Park Royal in 1992 it
was a finally balanced decision.
At this time the area was very depressed
and many factories were coming to the end
items. The area suffered frequent air raids. It airport is within easy reach and at the end of of their lives. There were 35,000 unemployed
was after this war that the railway lines were the last century the London ports were still in people in the area but local advertising
developed into those we know today. operation. Now the motorway network is such produced very few applicants. There was
During the 1960s the Park Royal area was that long distance haulage is no problem. no link to the north Circular Road and
at its peak and the firms employed 45,430 Obviously too the railway support system access for trucks was limited to Gypsy
people. A decade or so later the British economy means that staff can easily access the area. Corner. There were very few facilities: two
was in decline and the effects were felt just as Again at the end of the 1900s prices and pubs, few restaurants and only a few
much in northwest London as anywhere else rents were not too excessive which made the small shops.
and Park Royal was particularly vulnerable. warehousing and vehicle parking space “On the plus side it was close enough in
Currently as well as many small industrial necessary for moving companies affordable. terms of both miles and travel time to make
firms and a great many removal companies, It will be interesting to see how the Park it economically feasible to send vehicles
Park Royal is home to some large company Royal area develops over the next decade. This out every day of the week staff and vehicles
buildings. The old Guinness brewery and sports draft Opportunity Area Planning Framework to work in and harvest the money orchard
ground site at the south-western extremity of was published in February 2008 for public that lies at the centre of London,” said
consultation and comments: Jonathan Hood, MD. “At the same time it
Park Royal is the workshop of London, a vital was superbly situated for access to Heathrow
...the main reason for economic engine for a world city. It is the for international shipping and the motorway
network for long distance road travel.”
the removal industry to closest industrial area to Central London, the
West End and Heathrow Airport. It houses The current large site was purpose built
congregate on the Park nearly 2,000 businesses providing 40,000 and runs very smoothly. Today, thanks
B
ased on a prime site by the Grand Union relocation requirements as they have moved
T
he UK company moved to its 2,500m2 canal, Edwards have always prided within the area. We look forward to continuing
warehouse office facility on Minerva themselves on their ability to provide our long association with Park Royal as the
Road, Park Royal some eight years a quality service to their select client base area continues to grow and develop.”
ago. At the time it needed more space than in London and across the Home Counties. Edwards Trade Storage also operates from
the previous facility at reasonable rates. Harry Taylor, Managing Director of the same site in Park Royal. Malcolm Pearson,
The company also has a similarly sized Edwards, explains, “Edwards has always head of the company is also full of praise for
facility in Northampton. taken pride in providing that extra level of the location. “We couldn’t be located in a
There’s no doubt that Park Royal is very service to our clients that they seek. Being better area for our clients. Although our level
convenient not only for its employees because based so close to London as well as the best of service is the major factor in keeping our
of its access to rail and bus services, but it’s transport links to Oxford and surrounding trade business, we also recognise that Park
also very effective in enabling equipment areas means we are ideally placed to get to Royal is a fantastic place for us to operate from,
and crews to reach customers. It is about our clients whenever they need us, with the proven by the fact that clients come from as
five minutes from Western Avenue which minimum of fuss.” far as South West and East London to use us.
leads either to central London or west “The constant regeneration work in Park We are lucky to have a large site with great
towards the M25 and M40. It also provides Royal has also benefited us hugely and we road links, meaning clients not only get a
relatively easy access to Heathrow airport. have enjoyed working with local businesses, great service but our crews are back out on the
The company is intending to move out of assisting them with their commercial road quickly to wherever they need to be next!”
the Park Royal area towards the end of next
year and is finding it a challenge to find
larger facilities with similar location benefits.
Hedley’s Humpers
Hedley’s Humpers was established in London in 1973. Owned and
run by Steve Hedley. Today Hedley’s has four offices in London,
Paris, Avignon & New York, and employees just over 100 staff.
H
edley’s Humpers has established a of the clients are based.
reputation for moving fine art and Hedley’s are currently in the process of
antiques around the world as well as expanding the London operation by taking
the more traditional household goods on a second warehouse in Park Royal. The
removals. The London operation is the brand new facility will be home to the rapidly
biggest of the four offices based in London’s expanding fine art storage unit and offers a
Park Royal. The Park Royal location gives temperature-controlled environment
the staff and drivers easy access to the city with individual storage rooms and private
and to the Home Counties where over 80% viewing area.
T
he business is owned by influential
local businessman Paul Evans, who is
supported by a key management team
recruited from locations worldwide.
Dale Collins, CEO of Interdean, comments
“London is the second busiest relocation
centre in the world and Interdean is one of
the largest international relocation and
moving companies in the UK. As such we
operate a diverse and highly skilled
workforce, including IT specialists, relocation
industry experts, financial, HR and
marketing professionals. With Park Royal’s
access to the London market it makes an
ideal location and gives us exposure to a
huge global market. Furthermore it provides
excellent transport access to the London
and surrounding areas.”
Interdean’s premises at Park Royal are
close to large employers such as Carphone
Warehouse, Diageo and McVities. The latter
is very much a favourite with the packing
crews and warehousemen at Interdean who
enjoy the smell of freshly baked biscuits as
it fills the air when they come to work early
in the morning. Park Royal also has a
number of other benefits such as good
access to public transport, cycle lanes, green
areas and places for staff to go for lunch.
Interdean is active in the local area, working
with the governing body to develop the
local area further.
Park Royal is strategically important to
Interdean who chose this location for its
proximity to London, transport links,
international recognition and ties with its
client base.
www.simpsons-uk.com
01322 386969
HEAD OFFICE: Blue Hawk House, A1 Manor Way
Business Park, Manor Way, Dartford, Kent DA10 0PP
Diary Dates
NATIONAL AND INTERNATIONAL Board of Directors continued from previous column
CONFERENCES 2009 March 25
July 15 Norfolk meeting, venue TBA
BAR Annual Conference December 3 November 10 7.30pm
Hotel Conrad, Brussels, Belgium December 7.30pm
May 1-3 2009 BAR AGM (Brussels) Christmas Dinner, date and venue TBA
May 2
European Young Movers Conference East Midlands Area
Bucharest, Romania National Council Meetings will be held at:
May 21-24 2009 February 10 Lady Anne’s Hotel, Stamford
June 16 January 15 7.00pm AGM/Meeting
FEDEMAC Annual General Assembly October 13 March 18 7.00pm
Barcelona, Spain May 20 7.00pm
Attendance limited to FEDEMAC Board Overseas Group September 16 7.00pm
Members and General Secretaries/ FEDEMAC February 11 November 18 7.00pm
Representatives from each of the 22 National June 17
Association/Member Countries October 14 Kent Area
November 21 – 23 Meetings to be held at:
Commercial Moving Group The George Inn, The Street,
OMNI Annual Conference February 12 Molash near Canterbury,
Arts Hotel, Barcelona, Spain June 18 Kent, CT4 8HE
April 21-24 2009 October 15 (01227 740323)
December tbc 7.30 – 8.00pm
FIDI Congress BAR AREA MEETINGS 2009
Rome, Italy BAR SCOTTISH AREA
April 26-30 2009 East Anglia Area MEETINGS 2009
Unless otherwise stated,
PROPOSED BOARD, COUNCIL AND meetings will be held at: Meetings will be held at:
COMMITTEE MEETINGS 2009 The Flying Fortress, Mount Rd, Gt Barton, Hilcroft Hotel
Bury St. Edmunds, Suffolk IP31 2QU Whitburn
Executive Committee Tel: 01284 787655 January 13 –
January 21 January 13 7.30pm March 10–
March 18 February 10 7.30pm May 12 –
May 20 March 10 7.30pm September 8 –
July 8 Essex meeting, venue TBA November 11 –
September 16 April 14 7.30pm
November 25 May 12 7.30pm
June 9 7.30pm
Past Presidents’ Lunch September 8 7.30pm
May 19 October 13 7.30pm
A S D F G H J K Z C A R D S
D S L I P P E R S B I B S D
D O E F E F A I W S D A S H
U M M I N H E R I T A N C E
P E O Y D S N E A S D N G B
Find eight hidden words to fit the following clues:
1. Footwear – difficult to stand up in? A T N D F H N H Z X O D T Y
2. A bit of a squeeze! D I O U E E A F C I E D M N
3. It’s simply not right! F M T Y S F Y S T D F G H J
4. Get in touch with lens maker
G E Y D T T E C N Y U I O M
5. Not always
6. Not very well done (and not often) H S F B E Y E C O N T A C T
7. Where there’s a will? N P D E C L U R T O P A S F
8. Worth viewing and worth receiving E A R T L I I D W E R E N T
The answers can be found on page 61. A A A O I G L Z A S I F S Y
R B C D P U N A T C W A G A
EUROUSA Offices
EUROUSA Rate Mate
EUROUSA Shipping Ltd. ( UK ).
Just go the web address below for all your trade
74 - 75 Fred Dannatt Road,
Mildenhall, Suffolk, IP28 7RD , UK shipping rates
+44 (0) 1638 515335
Email: tony@eurousa.co.uk From the UK: www.eurorates.info
www.the-eurogroup.com
A S D F G H J K Z C A R D S
D S L I P P E R S B I B S D
D O E F E F A I W S D A S H
U M M I N H E R I T A N C E
SOLUTION: P E O Y D S N E A S D N G B
Here are the answers to the January Word Puzzle A T N D F H N H Z X O D T Y
D I O U E E A F C I E D M N
1. Footwear – difficult to stand up in? SLIPPERS
2. A bit of a squeeze! LEMON
F M T Y S F Y S T D F G H J
3. It’s simply not right! DEFECT G E Y D T T E C N Y U I O M
4. Get in touch with lens maker CONTACT H S F B E Y E C O N T A C T
5. Not always SOMETIMES N P D E C L U R T O P A S F
6. Not very well done (and not often) RARE
7. Where there’s a will? INHERITANCE E A R T L I I D W E R E N T
8. Worth viewing and worth receiving COLLECTION A A A O I G L Z A S I F S Y
R B C D P U N A T C W A G A
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� Weekly Services to
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TRADE • Receiving depot 10mins from M25 J5 ...or we collect
ROUTES • All deliveries and collections carried out by our own crews
TO
Phone Paul for advice and genuine delivery/collection times
paul@bearsbyremovals.co.uk
-AND OF
COURSE FRANCE EN
ROUTE 01732 358900 ‘WHEN SERVICE MATTERS’
Caribbean Health and Safety Training
Warehouse Containers
Trade Storage
Premier Storage
in London @ £5.75 per week
• A modern brand new storage facility with easy
access to the M25, M1 & Central London
• 250 cu ft storage containers
• Palletised and archive storage
• Opening and retrieval 0700-1700
• Weekends on request
• 24hr security, CCTV, Red Care
monitoring System
Trade Groupage
G&R Advert
Piano 60x60mm:Layout 1
Specialists 20/10/08 16
THE PIANO
SPECIALISTS
A family run business, Est. in 1968.
Mem. No G005
External Elevators
FOR SALE
WAREHOUSE & OFFICES
(21,184FT2)
PLUS APPROX 25,000FT2
OF GROUNDS/CAR FOR SALE
PARKING & LORRY SPACE. 2003: Mercedes Atego
OFFERS IN REGION OF 7.5 tonne chassis
£2,050,000 c/w Marsden Vanplan
Located in Surrey, 3 miles from the three container (and space) body
A3 and Junction 10 of the M25. plus 2 man sleeper pod.
Next to BR main line service to LEZ compliant and in
London (Waterloo). good condition throughout,
Telephone: 01932 344777 or 66,000 miles,
07785 793975 £19,500 plus VAT
Email: Contact Alan Davidson
debbie@chappellsremovals.co.uk 020 8876 1000
Free Situation
Wanted advertising
To help companies and their employees during the recession R&S is
offering individuals who have been made redundant from BAR companies
the opportunity of advertising their services free. This is intended to help
people find new employment in the professional moving industry and help
BAR members to fulfill their obligations to do all they can to help their
employees during this difficult time.
Advertise your job vacancies in All entries will be confidential and replies will be to a unique box number
Removals & Storage magazine address supplied by BAR. To take part please provide brief details (no
names or company details will appear in the advertisement) including roles,
Call Marianne Lee on: experience and location to Marianne@thewordsworkshop.co.uk. This
01908 695500 service is available only to BAR members’ staff who have been or are about
to be made redundant.
or email: marianne@thewordsworkshop.co.uk
When you partner with Wridgways you Your Customers, Your Choices:
know your customers are in safe, reliable ■ Reliable, caring service since 1892
hands. Since 1892, Wridgways has been ■ Branches and storage facilities Australia-wide
Comprehensive Relocation Services
refining the specialised art of international
■
and every move we carefully manage. Don’t play games when it comes to your customers
belongings, trust the Australian Experts...Wridgways.
Visit www.wridgways.com.au or
email international@wridgways.com.au
CLICK
www.wridgways.com.au
For information on Quarantine, Customs,
Arrival/Departure Services and much more.