Revision No: Revision Date:

1 09/06/2007

Next Review Date: See Schedule

HOW TO USE APTARE STORAGECONSOLE/HBSM

Version Author: Rusty Major

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Reviewer(s): Lynn Granger

Approval Authority: Lynn Granger

Print Date: 9/20/2013

This document is copyrighted, and the information contained herein is confidential and proprietary to VeriCenter, Inc. Do not copy this document without express written permission from an authorized VeriCenter employee. Do not distribute this document without the express approval of VeriCenter counsel. Unauthorized use, reproduction, or distribution may subject you to legal and financial penalties.

HOW TO USE APTARE STORAGECONSOLE/HBSM

Table of Contents
Table of Contents.................................................................................................................ii Document Revision History...............................................................................................iii Purpose and Scope...............................................................................................................1 Introduction..........................................................................................................................2 Accessing the Portal.............................................................................................................3 Add Entries to Hosts File.................................................................................................4 Log into HBSM Portal.....................................................................................................5 Review Navigation Bar....................................................................................................6 Run Reports.....................................................................................................................7 Available Reports.................................................................................................................8 Management Reports.......................................................................................................9 Administration Reports..................................................................................................10 SLA Reports...................................................................................................................11 Storage Utilization Reports............................................................................................12 Forecasting & Capacity Planning Reports.....................................................................12 Billing and Usage Reports.............................................................................................13 Ad Hoc Reports..............................................................................................................13 Server Groups................................................................................................................13 Policies...........................................................................................................................14 Administration...............................................................................................................15 Report Details....................................................................................................................16 General Report Information...........................................................................................17 Report Output Format................................................................................................17 Using the Report Designer.........................................................................................17 Using Reports.............................................................................................................18 Tape Media Summary Report........................................................................................19 Bring Up Report.........................................................................................................19 Change Report Scope.................................................................................................19 Open Report in New Window....................................................................................20 Using the Report........................................................................................................20

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Document Revision History

Date
09/20/2006 09/06/2007

Rev. No. Author/Contact No.

Original 1 Rusty Major/ 281-584-4693 Rusty Major

Revision Summary
New document. (1) Added more specific information about how to edit the hosts file. (2) Revised application functionality/report names to match changes made by the vendor in the last product upgrade. (3) Added Ad Hoc Reports section. Added information regarding TSM reporting.

04/232008

Rusty Major

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Purpose and Scope

Document Purpose To show how to use APTARE StorageConsole/HBSM to generate reports useful for day-to-day administration. Document Scope
Special Notes or Requirements: Warning: Direct use of APTARE

StorageConsole/HBSM will not damage the backup application. However, using information gathered from the tool to make changes within the backup application GUIs, CLIs, or servers may cause harm. Changes should be made only with the approval of a Storage Engineer.
Input(s): Requirement for APTARE/HBSM report(s). Output(s): APTARE/HBSM report(s). Safety/Security Considerations: N/A. Responsible Personnel1: (1) Storage Engineering. (2) Data Center Staff. Customer Notification Requirements: N/A. VeriCenter Internal Notification Requirements: N/A. Expected Duration: N/A. Related Documents: N/A.

Terms and Acronyms: See Glossary.

Includes VeriCenter management and contractors, vendors, consultants, and other temporary personnel engaged in the work.

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Introduction
Under a global partnership agreement with APTARE, Hitachi Data Systems leverages APTARE StorageConsole within the Hitachi HiCommand Backup Services Manager (HBSM) software suite. APTARE StorageConsole/HBSM is a tool used for reporting and trending on NetBackup, TSM, and other popular backup products. This guide briefly discusses the reports accessible through APTARE StorageConsole/ HBSM (see the Available Reports section) and how they may be used to gather information. Although the full depth of the tool is not covered in this document, a number of the more useful reports are discussed in the Report Details section. Note: Some of the reports/actions listed in this document may not be available to all users.
Warning: Direct use of APTARE StorageConsole/HBSM will not damage the backup

application. However, using information gathered from the tool to make changes within the backup application GUIs, CLIs, or servers may cause harm. Changes should be made only with the approval of a Storage Engineer.

Accessing the Portal

Task
Add Entries to Hosts File

Steps 1. On Windows systems, open the hosts file by navigating to the following location: c:\WINDOWS\system32\drivers\etc\ or c:\WINNT\system32\drivers\etc\ 2. Right-click the file named hosts, select Open With, and choose Notepad; or double-click the file and select to open the file with Notepad. 3. Add the following entries to the hosts file directly under the line with localhost:
10.224.66.32 10.224.66.32 hbsmPortal.vericenter.com hbsmAgent.vericenter.com hbsmPortal hbsmAgent #Aptare/HBSM Portal #Aptare/HBSM Agent

4. Save the hosts file and close it.

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Task
Log into HBSM Portal

Steps 5. Open a browser and enter http://hbsmportal.vericenter.com a. Enter the login credentials you were given to access the portal. b. If you forget your password, contact a member of the Data Assurance team (during normal business hours only) to have it reset. If this is a shared account, contact another team member.

6. The Web page that appears after logon will look similar to the screenshot below. Reports are shown in the left-side pane, and the default Home page is shown in the right-side pane.

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Task
Review Navigation Bar

Steps 7. Review the navigation bar of the Web page (shown below), which contains the following items: a. Home Takes you to the default Home page. b. View Allows you to toggle Global Navigator (the reports in the left-side pane)
and change the default Home page settings.

c. Tools > Search Allows you to search for servers and also allows some users to
access the Restore Wizard and Manage Restore Jobs screens.

d. Tools > Agent Status Allows you to get a quick overview on status of all installed
agents and data collectors.

e. Help Provides context-sensitive help. f. Version Shows the current version of the portal. g. User Shows the name of the user currently logged in. h. Logout When clicked logs out the current user and loads the login page.

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Task
Run Reports

Steps 8. In the left-side pane, highlight the report you wish to run; then select the parameters for the report in the right-side pane. Note: Some reports may combine NetBackup, TSM, and other backup application data. Use the Advanced Tab to select specific options. Remember to change the Select Event Type drop down to Use Advanced Tab if any of these settings are changed.

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Available Reports

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Report Types
Management Reports

Reports 1. Job Status Summary Bar chart showing aggregate numbers of successful, warning, and failed backups and/or restores; you can drill down into each section of the bar for more information. 2. Job Volume Summary Bar chart tracking total volume and number of files backed up and/or restored for the period; you can drill down into the bars for more information. 3. Backup & Restore Duration Bar chart tracking total time spent doing backups and restores; you can drill down into the bars for more information. 4. Error Log Summary Spreadsheet displaying backups and restores that have failed; you can drill down into some fields for more information. 5. Consecutive Errors By Client Spreadsheet displaying a list of clients that have had failures, including number of consecutive errors and n of consecutive days; you can drill down into some fields for more information.

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Report Types
Administration Reports

Reports 1. TSM Storage Pools Dashboard Provides pie and bar charts depicting
Storage Pool utilization, tape occupancy summary pie chart, tape media summary pie chart and Storage Pool Process summary; you can drill down into some fields/charts for more information

2. Data Protection Dashboard List of failed backups, bar chart of backup and restore status, 7-day overview with color-coded status indicators, and monthly backup summary for each client; you can drill down into some fields/charts for more information. 3. Command Center Dashboard Real-time comprehensive view of backup environment, including job summary, library/drive status, storage unit utilization, APTARE/HBSM Agent status, etc.; you can drill down into some fields/charts for more information. 4. Operations Dashboard Operational overview of backup environment, including backup status SLA bar chart, media status pie chart, largest backup volume pie chart, library media status chart, etc.; you can drill down into some fields/charts for more information. 5. Media Forecasting Dashboard Bar and pie charts depicting historical, real-time, and forecasted media usage and status info; you can drill down into some fields/charts for more information. 6. Client Schedules Dashboard Detailed information about status of scheduled backups on a per-day basis, including percentage complete, along with library and drive status, storage unit utilization, and real-time job summary; you can drill down into some fields for more information. 7. Mission Control Snapshot of backup and restore status using colorcoded status indicators; you can drill down into some fields for more information. 8. Job Summary Spreadsheet showing details of backup and restore events; you can drill down into some fields for more information. 9. Pending Client Backups Spreadsheet showing upcoming scheduled start
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Report Types
SLA Reports

Reports 1. Backup Status SLA Bar chart depicting successes, warnings, and failures for backups, including failure percentage and dashed SLA goal line; you can drill down into each section of the bar for more information. 2. Backup Start Time SLA Bar chart showing backups and how closely they actually began compared to their scheduled start time; you can drill down into each section of the bar for more information. 3. Backup Duration SLA Bar chart showing total number of backups that completed within a range of time; you can drill down into each section of the bar for more information.

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Report Types
Storage Utilization Reports

Reports 1. Disk Usage & Performance Dashboard Usage and performance for Disk Storage Units; you can drill down into some fields/charts for more information. 2. Tape Library & Drive Utilization Bar chart showing average drive utilization for time period; you can drill down into some fields/charts for more information. 3. Tape Media & Disk Utilization Charts showing specific volume pool and volume group details; you can drill down into some fields/charts for more information. 4. Tape Media Summary (click report name for more information) Spreadsheet providing detailed information about individual media, including status, volume pool, and group assignments, plus media expiration date. 5. Drive Utilization & Performance Bar charts providing utilization and performance data for each drive in a tape library; you can drill down into some fields/charts for more information. 6. Drive Performance Summary Spreadsheet providing high-level information about each drive in a library; you can drill down into some fields for more information. 7. TSM Database Utilization Bar chart showing utilization of TSM internal database; you can drill down into some fields/charts for more information. 1. Tape Drive Usage & Forecast Bar charts depicting historical, realtime, and forecasted tape drive usage; you can drill down into some fields/charts for more information. 2. Scratch Pool Usage & Forecast Bar charts depicting historical, realtime, and forecasted scratch pool usage; you can drill down into some fields/charts for more information.

Forecasting & Capacity Planning Reports

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Report Types
Billing and Usage Reports

Reports 1. Billing & Chargeback Summary Spreadsheet showing costs of backups and restores; you can drill down into some fields for more information (note that these will all be $0, since the data will not be configured). 2. Server Consumption Summary Spreadsheet showing total data backed up for all servers listed; you can drill down into some fields for more information.

Ad Hoc Reports

Server Groups

1. SQL Reports Allows for creation of customizable reports on any field within the APTARE/HBSM databases. The reports can be made visible to all or selected users. 1. VeriCenter Top-level hierarchy containing Server Groups listed below: a. Customers Lists servers by customer. This group is broken down by Customer Name and H6 number. b. Masters Lists servers by the owning Master Server. c. Policy Domains Lists servers by owning Policy Domains d. SunGard currently empty e. TSM Instances Lists servers by owning TSM instance

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Report Types
Policies

Reports 1. Billing and Usage Policies a. Billing and Usage Policies Defines costs for billing and usage; currently not configured. 2. Backup Policies a. Veritas NetBackup Policies Details of the backup policies within NetBackup; you can drill down into some fields for more information. 3. Notification Policies a. Email Notification Policy Set up e-mail notifications. b. SNMP Notification Policy Set up SNMP notifications.

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Report Types
Administration

Reports 1. Control Panels a. Discovery Allows for discovering devices that are not being backed up; currently unlicensed feature. b. Data Collector Policies Allows for configuration of data collectors 2. Security a. My Profile Your user information; allows password changing. b. Users and Privileges Listing of all users currently defined in the system and their current access level. 3. Database Administration a. Database Tablespace Management Information about, and management of, the APTARE database.

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Report Details

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General Report Information The reports all share some the same look and feel and require similar basic parameters that are described below.
Report Output Format

1. Reports that have a bar chart icon a bar chart format.

present information in

2. Reports that have a spreadsheet icon present information in a spreadsheet. 3. Reports that have a combination icon present information in various formats on the same page.
Using the Report Designer

Clicking the report you want to view causes the Report Designer for that specific report to open in the right-side pane. Several options in the designer can be changed. The options vary for the different report designers, but all should be selfexplanatory. Some of the options include: 1. Report Designer Tab
a. Time Period or Start Date Select the pre-defined time periods or choose your own.

b. Report Scope Choose to report by site, library, or client. c. Event Type Filter report by backup type.

d. Event Status Filter report by final job status. e. Customized name Popular reports can be named and saved to be run in the future via a single click

2. Advanced Options Tab

f. Time Zone Select specific time zone g. Job Type Select specific parameters for each backup product

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Using Reports

Below are some tips to use after the report has been presented: 1. You can sort the page by clicking the column headings at the top, but you can sort on only one column at a time. 2. Much of the time, cell contents can be clicked to open another report to drill down for more information. 3. You can export some reports to a comma-delimited file by clicking the Export Icon at the top left.

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Tape Media Summary Report This report provides detailed information about individual media, including status, volume pool, and group assignments, plus media expiration date.

Task
Bring Up Report

Steps 1. Expand the Storage Utilization Reports folder and select Tape Media Summary to bring up the Tape Media Summary Report Designer in the right-side pane.

Change Report Scope

2. Under Select Report Scope, click the dropdown arrow to change the scope. In most cases, By Server Group will be the proper selection, requiring you then to select the Master Backup server. Choose the correct one for your environment.
Note: You may be shown only one option.

3. Leave Select Media Location and Select Media Status at the All Media default.

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Task
Open Report in New Window

Steps 4. Once the report parameters are set, click View Report to open the report in a new window.

Using the Report

5. This report is useful for matching up unknown ejected tapes, etc. First, find the MediaID. The Volume Pool column tells you that the media is scratch or else shows the name of the customer who owns the media. The Volume Group tells you whether the media is vaulted.
Note: Normally, an xxx_onsite designation means that those

particular tapes are ejected and are kept onsite to make room in the library. Groups marked xxx_offsite are ones for which the customer pays offsite vaulting fees. Those tapes need to be sent offsite for storage.

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