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KEDB: ITIL Compliance

Description

Firmware upgrade of Sun Blade 6000 CMM module through CLI mode using tftpd32
Platform

Integrated Lights Out Manager on Oracle-Sun servers

Model

Sun Blade 6000

Problem statement Problem Reported: The case was logged as Sun Blade 6000 unable to access the ILOM web interface (GUI) from remotely. Customer was able to access the GUI of the individual blade server but CMM GUI was not opening. Customer was able to access the CMM ILOM CLI mode using ssh. So the problem was related to ILOM web interface (GUI) Observation & Analysis: From the CMM ILOM logs Ive found that the CMM firmware version was too old. Checked the services in which it has been found that https redirection service which is required to get GUI was not available due to old firmware of the Chassis Monitoring Module.
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Firmware version before the activity:


-> version CMM CMM CMM CMM firmware 1.1.8 firmware build number: 18640 firmware date: Fri Apr 6 14:55:56 PDT 2007 filesystem version: 0.1.14

Services status before the activity:


-> show services /CMM/services Targets: snmp ssh Properties: Commands: cd show ->

Problem faced during firmware upgrade: There are two ways by which we can upgrade the firmware of the ILOM: By using ILOM web interface (easiest method to perform) By using CLI mode (requires tftp boot server)

Now in this case firmware upgrade using first method was not possible as there was no GUI to upgrade firmware through it, so only way to upgrade firmware was using CLI mode. Use the load command to transfer an image file from a source, indicated by a Uniform Resource Indicator (URI), to update the ILOM firmware. The URI can specify a protocol and credentials used for the transfer. Only the TFTP protocol is supported, so the URL must begin with tftp:// . If credentials are required and not specified, the command prompts you for a password.

Upgrading Firmware using load command:

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Now in this case the system was not under production as it was new server, hence customer didnt allow to use any other system as tftp boot server because all other servers were in production. In this case we can upgrade the Firmware of the server using tftpd32 software by configuring our laptop as tftpboot server.

Solution 1. 2. 3. 4. Download the tftp32 software in laptop/System (You can find it on google easily.) tftp Server interface IP will be your systems IP address. Copy the firmware image file in the base directory of the tftp software Goto settings menu in software & click on Allow '\' As virtual root (as shown below):

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5. Due to this setting, A file name beginning with '\' points to the TFTP directory and not to 6. Login to ILOM of CMM module using ssh 7. Run this command in following format: load -source tftp://<tftp IP>/<firmware image file name.ima> 8. While loading the file through tftp, it will show you the progress of the firmware image file loading as shown below:

the root of the disk.

9. This command will load the specified file & upgrade process will start & ILOM will be restarted with the new firmware. 10. As the ILOM got upgraded customer got the Web Interface mode of the CMM module.

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Observation after Firmware Upgrade

Services status after the activity:


-> cd services /CMM/services -> ls /CMM/services Targets: http https ipmi servicetag snmp ssh sso Properties: Commands: cd show -> -> show https /CMM/services/https Targets: ssl Properties: port = 443 servicestate = enabled sslv2 = disabled sslv3 = enabled tlsv1 = enabled weak_ciphers = disabled Commands: cd set show

As shown in above logs the https service got enabled to access the ILOM through GUI mode

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Logs of the activity performed


SUNCMM00144F9E0B05 login: SUNCMM00144F9E0B05 login: root Password: Sun(TM) Integrated Lights Out Manager Version 1.1.8 Copyright 2006 Sun Microsystems, Inc. All rights reserved. Use is subject to license terms. Warning: password is set to factory default. -> load -source tftp://10.11.128.10/ILOM-3_0_12_11_a-Sun_Blade_6000.ima

NOTE: A firmware upgrade will cause the server and ILOM to be reset. It is recommended that a clean shutdown of the server be done prior to the upgrade procedure. An upgrade takes about 6 minutes to complete. ILOM will enter a special mode to load new firmware. No other tasks can be performed in ILOM until the firmware upgrade is complete and ILOM is reset.

Are you sure you want to load the specified file (y/n)? y Do you want to preserve the configuration (y/n)? y ...................................................................................... ......................... Preserving configuration. Please wait. cp: /conf/SP.bin: No such file or directory Done preserving configuration.

Firmware update is complete. ILOM will now be restarted with the new firmware. -> /sbin/reboot INIT: Switching to runlevel: 6

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Reference

https://support.oracle.com Google.com

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