Bruce Tedrow

625 NE Sundance Trail Lees Summit, MO 64086 816.304.2531 (C) tfam5@att.net

BRANCH SERVICE OPERATIONS MANAGER

egreed management professional MBA, with progressive experience in operations, strategic planning and organizational development. Brings strong communications skills and the demonstrated ability to establish collaborative and productive working relationships. Value added competencies include.
Inventory & Asset Control Team Development & Coaching Process Improvement Logistics & Warehouse Management Forecasting & Budgeting Vendor Negotiations & Relations

PROFESSIONAL HISTORY Operations Manager, Planet Aid 2012 ~ 2013 (Plant Aid is a non-profit organization that collects and recycles used clothes and shoes and supports international development projects.) Managed regional collections warehouse of donated household items Coordinated logistics for placement and collection of 1250+ drop sites Monitored and controlled P&L for center with $3.2M in budgeted revenue Managed staff of 20 including sales, customer service, warehouse, and transportation Performed human resources functions including recruiting, coaching and payroll Implemented safety program to meet federal (OSHA), state and local requirements Prepared billing and shipping paperwork for over the road carriers and import/export containers Exceeded 2012 budgeted revenues by 11% resulting in a gross profit of $246k

General Service Unit Manager, Sears Holdings Corporation

2001 ~ 2012

Managed carry-in repair center with 75,000 completes annually from 120+ locations Monitored and controlled P&L for service center of $3.5M in annual sales Negotiated new contracts with supply and parts vendors reducing annual billing by 25% Coordinated incentives, recognition, motivational activities and team-building exercises Recruited and trained teams of up to 75 supervisory, administrative and technical associates Earned awards for outstanding customer loyalty, customer satisfaction and power performance Assisted with writing and facilitating national training program for technical managers Operated 6+ years without a lost time incident

District Service Manager, Best Buy Incorporated

1994 ~ 2000

Monitored and controlled P&L for electronic service facility with revenues of $4.5M Reduced factory warranty claims by 38%, saving $200K annually Obtained zero variance on $400K product inventory with cycle count process improvements Coordinated and supervised build-out of 28K square foot commercial facility Negotiated new contracts with vendors reducing annual billing by 20% Assisted consulting firm with development of national standard operating platform Recruited and trained teams of up to 95 supervisory, administrative and technical associates Earned awards for outstanding customer loyalty and customer satisfaction Scored 100% on safety and loss prevention audits Branch Manager, Arbitron Ratings (Ceridian Corporation) 1992 ~ 1994

Coordinated installation and maintenance of 450 electronic, household TV ratings devices Managed electronic field technicians, customer service representatives and dispatchers Responsible for P&L, fleet maintenance, safety and equipment inventory Electronics Service Manager, Montgomery Ward & Company, Inc. 1989 ~ 1992

Responsible for electronic and appliance service repair facility Managed 9 associates including shop and field technicians, customer service and parts Provided customer technical support for retail sales floor

MANAGEMENT TRAINING & CERTIFICATIONS Six Sigma Green Belt Certification, Sears Training Center ISO Auditor Certification, QMI Training Institute Union Avoidance, Center for Values Research Leading Toward Learning Managing Change, RHR International Building a Stronger Workplace, Gallup School of Management Managing For Results, RHR International

EDUCATION Masters of Business Administration Baker University, Lees Summit, MO Bachelor of Science, Electronics University of Central Missouri, Warrensburg, MO 2005

1989