Department of Labor: Richmond Burke

Comprehensive Local WIA Plan
PY 2007 - 2008
Area Contacts
1. Name of Area
Richmond/Burke Counties Workforce Investment Area
2. Name, address and phone number for Chief Local Elected Official
Mayor Deke Copenhaver

Augusta Richmond County Commission
City/County Municipal Building
530 Greene Street, Room 806
Augusta, GA 30911
(706) 821-1831
3. Name of organization administering the grant
Richmond/Burke Job Training Authority, Inc.
Name, Address and Phone Number for Local Area Director
Jacqueline D. Dunn, Interim Executive Director

209 7th Street, P.O. Box 1446, Augusta, GA 30903
(706) 721-1858
(706) 721-7395 (Fax)
dunnjt@bellsouth.net
4. Name, address and organization of the Workforce Investment Board

Chairperson
Ms. Pauline Jenkins, Owner

Personal Touch Word Processing
613 W. 9th Street
Waynesboro, GA 30830
5. Name, address and organization of the Youth Council Chairperson
Mr. Wayne Hawkins, Vice President

F&H Drywall & Acoustical, Inc.
1530-1C Crescent Court
Augusta, GA 30909
WIA\WIA Plan 07/08 –1– Area 12 - Richmond/Burke

6. Name, address and phone number of the area's One-Stop operator(s). List
all the sites the organization manages and indicate with an asterisk sites
that are WIA comprehensive service sites.

209 7th Street, 5th Floor
P.O. Box 1446
Augusta, GA 30903
(706) 721-1858/ (706) 721-7395
Georgia Department of Labor/Augusta Career Center *

601 Greene Street
Augusta, GA 30901
(706) 721-3131
Augusta Technical College

3116 Deans Bridge Road
Augusta, GA 30906
(706) 771-4005
The Georgia Department of Labor will have lead facility management

responsibilities at the comprehensive site at the Augusta Career Center and
Augusta Technical College at the affiliate site at the Waynesboro campus. There
is also an affiliate site in South Augusta at Goodwill Industries which has lead
facility management. Overall One-Stop coordination of these sites is managed
by a WIA funded One-Stop Coordinator.
7. Website address for the area (if any)
www.rbonestop.com
8. Name and phone number of the individual(s) with primary responsibility for
plan development.
Jacqueline Dunn (706) 721-1858

Plan Signatures
Name of Area: Richmond/Burke Counties
Chief Local Elected Official:
_______________________________ April 25, 2007

Name Date
Local Area Director:
_______________________________ April 24, 2007

Name Date
Local Workforce Investment Board Chairperson:
_______________________________ April 24, 2007

Name Date

Comprehensive Local WIA Plan
PY 2007 - 2008
I. Vision and Goals
Provide the vision for the area's workforce development system and list the
goals that have been established to achieve the vision. Review and
incorporate the priorities from ETA’s National Strategic Directions to
address local vision and goals, as appropriate.
The Richmond/Burke Workforce Investment Board has established the following

Mission Statement and Guiding Principles to build a Workforce Development
System that is responsive to the needs of job seekers, employers and the
community.
Mission Statement: The Richmond/Burke Workforce Investment Board

provides opportunities through a coordinated system of education, training and
employment for all area residents that enable them to achieve their highest
potential as productive citizens and fulfills employment needs.
Guiding Principles:
(1) Customers have access to quality services on an equal basis.

(2) Services are designed to enable families to achieve self-sufficiency.
(3) Our customers are resource seekers (to include job seekers), employers
and partner agencies.
(4) One-Stop services are provided through responsible leadership.
(5) One-Stop management ensures fair and equal treatment of all partners
and consumers.
(6) One-Stop services are efficient, effective and user friendly based on
positive customer service techniques.
(7) One-Stop leadership continually encourages quality innovation and
creativity in service provision.
(8) The Workforce Development System provides services that will promote
the economic independence of customers.
(9) Customers are able to make informed choices about services and training
leading to gainful employment.
(10) All customers are entitled to achieve their highest potential.
II. Local Governance
1. Describe how the local workforce development system will be

governed to ensure that it is comprehensive, integrated, effective,
responsive and customer-focused. Examples of items you may wish
to describe include the local board committee structure and the

board's oversight activities. Describe how GDOL career centers and
other WIA partners have worked together to promote service
integration.
The Workforce Development system is governed by the Richmond/Burke

Workforce Investment Board (WIB) whose members represent business,
education, labor, economic development, community organizations and
area partner agencies. The WIB has organized itself into various
committees and subcommittees to carryout its mission and ensure a
comprehensive, responsive system. Standing committees are: Executive;
Finance; Marketing and Public Relations; Performance Accountability;
Program Review and One-Stop System. The Performance Accountability
Committee conducts oversight of the Workforce Investment System to
monitor its overall effectiveness. It makes recommendations to the WIB
on negotiated performance measures at the local and service provider
levels. The One-Stop System Committee is composed of three
subcommittees to include: Employer Services; Policy Development; and
Customer Satisfaction/Continuous Improvement. The committee
oversees planning efforts in conjunction with area partners and the
community at large. It develops policy regarding priority of service, dollar
limit and duration for training vouchers (ITAs), residency requirements,
training services, supportive services and any additional issues of policy
affecting One-Stop operations. Additionally, the WIB created a Strategic
Planning Committee to address area/regional goals. Through this
structure the WIB will carryout its oversight responsibilities regarding the
system’s development, implementation and effectiveness in meeting the
needs of customers.
The WIB (including the Youth Council) provide policy guidance and
oversight with respect to the Workforce Investment System in Richmond
and Burke counties. The boards play a significant role in the planning and
design of the system. They review and assess the labor market and
develop comprehensive strategies to meet the needs of job seekers, both
adult and youth. The delivery system provides core services to connect
job ready customers to jobs and intensive and/or training services to
customers who need additional enhancements to qualify for jobs and
offers a comprehensive service strategy/programs to enhance youth
educational and employment outcomes.
In 2000, the WIB designated the Georgia Department of Labor – Augusta

Career Center in Richmond County as the comprehensive one-stop, and
the newly constructed facility at the Waynesboro Campus of Augusta
Technical College (ATC) as an affiliate one-stop site in Burke County.
GDOL designated the entire Career Center facility as a one-stop. In 2003,
the WIB awarded funds to Goodwill to provide one-stop services as an
affiliate site in South Augusta at their Career Center.

The collaborative partnership that has evolved over the last seven years
has created an “esprit de corps” among a number of agencies whose
missions intertwine and overlap as services to customers are delivered.
Our goal has been to identify what works in the best interest of the
customer and then decide which agency(ies) can contribute to meeting the
need. When ideas or issues are brought to the table for discussion, a
consensus on how to address them is agreed to by the group. Using this
basic approach has made each partner a contributor to the workforce
system with joint ownership in the recommendations and decisions that
have been presented to the WIB. Our ability to communicate more
effectively with one another has been the cornerstone of the collaborative.
We have seen this ability to communicate permeate all levels of operation
from line staff, to management staff, to the directors of these agencies.
The ability to communicate effectively has also enhanced our ability to
work together. Partners come together for:
• Bi-Monthly One-Stop – Manager Meetings that address issues that
concern the One-Stop system and sites and provide system and
Partner updates; and include a review of Resource Sharing Agreement
- Expenditure Reports.
• Bi-Monthly One-Stop – Front Line Staff Meetings that creates a
structure for staff training, retraining, and technical assistance; and
provides an avenue to discuss system/customer needs and staff
concerns.
Although we have come a long way in developing our workforce system,

we will continuously look for ways to improve our service delivery.
2. Describe how the local area's staffing is organized with regard to

local Workforce Investment Board support and WIA administrative
functions. Provide the titles and major activities/roles of the area's
key staff.
The Local Elected Officials of the area have executed an agreement

designating the Mayor of Augusta, Mayor Pro-Tem of Augusta and
Chairman of the Burke County Board of Commissioners as the Chief
Elected Officials (CEOs) to act on their behalf regarding Workforce
Investment Act issues. The CEOs work in partnership with the WIB to
develop and provide services in the area. The Richmond/Burke Job
Training Authority, Inc. has been designated as Grant Recipient/Fiscal
Agent of WIA funds for Adults, Dislocated Workers and Youth and
provides administrative staff support to the WIB. Key positions and their
major roles/activities are as follows:
Executive Director: Serves as Secretary to the WIB; Responsible for

overall administrative accountability; supervises planning procurement and
monitoring functions; responsible for overall accountability.

Deputy Director: Responsible for overall customer service accountability
for adults, dislocated workers and youth.
Comptroller: Responsible for financial management and accountability.
3. Describe the connection and cross-membership between the Youth

Council and the local Workforce Investment Board. List the
responsibilities the local Board has vested in the Youth Council.
The Youth Council is a twenty-two (22) member sub-group of the WIB.

Four of its members also serve on the WIB representing business and
education. This cross representations will ensure continuity and seamless
service delivery between the Youth Development System and the
Workforce Development System. The responsibilities of the Youth
Council are to develop portions of the plan relating to eligible youth
services, recommend eligible providers of service for youth activities,
conduct oversight responsibilities of youth providers and coordinate youth
activities.
4. Describe any linkages the area has established with other local
boards in the region (workforce boards and related boards).
Through its membership, the WIB intends to promote linkages with other
regional and local workforce and related boards in the area. Currently, the
WIB has representation from the Metro Augusta Chamber of Commerce,
Burke County Economic Development, the Regional Advisory Council,
Augusta Technical College, Augusta State University and Richmond
County Board of Education. Additionally, the WIB’s Strategic Planning
Committee members serve jointly with members from the WDB from Area
13 for purposes of regional planning.
III. Plan Development and Implementation
1. Describe the process used by the area staff and board to update this
strategic plan. Describe your strategic planning effort and explain
how the WIA Plan update incorporates the results of these efforts.
Incorporated in the discussion local efforts for building a demand
driven workforce within a regional economic system from ETA’s
National Strategic Directions, as appropriate.
The Richmond/Burke Counties Workforce Investment System continue to

evolve. Through bi-monthly partner meetings, staff has identified
strategies to improve service delivery, address occupational demands/skill
strategies, and better respond to job seeker and employer needs. As
appropriate, these areas have been presented to the WIB for its review
and approval. Therefore the updating of this plan has been continuous

and now incorporates those additional enhancements that have been
collectively developed by collaborative partner staff and the WIB.
The Richmond/Burke Counties Workforce Investment Area 12 is part of

Region 7 along with East Central Georgia, Workforce Investment Area 13.
In 2002, Area 12’s Strategic Planning Committee agreed to serve as part
of the permanent Regional Planning Joint Committee to be established in
conjunction with the WIB from Area 13. The following mission statement
was agreed upon by the Regional Planning Joint Committee: “To keep
regionalism at the forefront of the planning process, the WIB joint
committee will develop and support a five year strategic plan that will
enhance and support business recruitment and retention, work collectively
with the business, educational, and government agencies and to prepare
a quality trained workforce.” The areas current Strategic Planning
Committee has agreed to adopt the mission statement and the five
workforce development goals established for Region 7 which align with
the Georgia Workforce Initiatives and ETA’s National Strategic Direction:
Goal 1: Region 7 will be known for its reliable, responsible,

and well-prepared workforce.
Goal 2: Our workforce will be certified “job ready” for the high
growth, higher wage jobs available throughout the
region.
Goal 3: The region will promote adult literacy and educational
attainment.
Goal 4: The region will increase service delivery capacity to
our communities.
Goal 5: The region will increase capacity to deliver services
through better use of infrastructure.
In February 2007, regional and local community stakeholders from

Workforce Area 12 and 13 joined the WIB’s in a regional forum sponsored
by the State Workforce Investment Board, Georgia Department of Labor,
and Southern Growth Policies Board to discuss “Building the Next
Workforce – Making Choices for Your Community” guided by five
discussion themes:
1. Education Attainment
2. Workforce Traits
3. Serving Industry
4. Issues of Regional Importance
5. Georgia Certified Work Ready Program and Other Creative Solutions
According to a discussion guide designed by Southern Growth Policies

Board and modified by Georgia’s State WIB, DOL, and other partners -
economy and skills needed for a competitive workforce is changing. It is
expected that a high school education will no longer be enough. Eighty

percent of the nation’s 30 fastest growing jobs will require at least some
postsecondary education. Over the next ten years, 36 percent of new job
are expected to be filled by holders of at least a bachelor’s degree.
More important trends to consider included:
y Worldwide, one in five people will be 60 or older by 2050. In ten years,

the South’s senior citizen population is projected to grow by 28 percent.
By 2025, Census projections suggest a decline in the number of prime
age Southern workers.
y Many say that our education system is not doing its job. The South is
losing an estimated $256 million a year to provide remedial education to
students who recently completed high school but are not ready for
college level work.
y Immigrants and Minorities are expected to make up an increasing share
of the future workforce. Yet, 44 percent of Hispanics and 24 percent of
African Americans in the South have less than a high school degree.
y High school graduates lack soft skills, such as professionalism and
work ethic, said nearly three-quarters of human resource managers
responding to a recent national survey.
Source: The Mercedes and the Magnolia: Preparing the Southern Workforce for the Next Economy 2002.
A summary report from the February 2007 Discussion Forum has not
been published.
Continuing planning by the Strategic Planning Committee/Regional

Planning Joint Committee must incorporate regional goals that have
already been established through the Strategic Planning Process as well
as local initiatives that are being developed through county governments,
Chambers of Commerce or other public/private partnership. Planning
must also incorporate the new state initiatives designed to educate and
promote the potential of our existing and future labor force if we are to
meet local and regional economic needs.
IV. Needs Assessment
1. Using the enclosed CD containing the most recent labor market

information for your area and the results of your strategic planning
activities, please describe the demand (current and projected
employment and skill needs of businesses) and supply (availability
of skilled workers) aspects of your local labor market. List data
sources used in your analysis. Review ETA’s National Strategic
Direction s “Increased Economic and Workforce Information Data
Integration and Analysis” and incorporate, as appropriate.
The primary customers in our workforce investment system are job

seekers and employers. Both have mutual needs of one another with

employers needing a trained workforce with good basic skills and work
ethics and job seekers needing immediate access to labor market
information, effective job search techniques and information on job
openings and wages. The workforce investment system must be
designed to make this connection between the job seeker and employer
happen as quickly as possible.
The following data describes the current and projected employment and
skill needs of businesses and availability of skilled workers for the
Richmond and Burke counties local labor market:
Demographics - Population
The 2005 population of Richmond-Burke Workforce Investment Area was

estimated at 219,068. This represents a -0.9 percent increase from 1995.
Here is the most recent population information for Richmond-Burke

Workforce Investment Area. These figures are for the 1995 - 2005 time
period.
1995-2005
1995 2005
Area Percent
Population Population
Change
Richmond-Burke Workforce Investment
221,110 219,068 -0.9%
Area
Georgia 7,328,413 9,132,553 24.6%
United States 266,278,393 296,507,061 11.4%
Source: US Census Bureau Estimates
According to Georgia Area Labor Profiles for Richmond County and Burke
County, population trends indicate this two-county area will experience a
decline in population from 2000 to 2010. While Burke County’s population
will increase by 11.2% during this period (22,243 to 24,733) Richmond
County’s population is projected to decline by 4.7% (199,775 to 190,328).
The total population for 2005 was 219,068. Total projected population
through 2010 is 215,061 representing a .98 percent decline.
Persons in poverty represent a significant percentage of the population in

both counties. According to the U.S. Bureau of the Census, 2000, in
2003, 21.7% of Burke County’s total population was poor. In 2003 in
Richmond County, 18.6% of the total population was poor.
WIA\WIA Plan 07/08 – 10 – Area 12 - Richmond/Burke

Labor Market Information – Unemployment Rate
The total civilian labor force in Richmond/Burke Workforce Investment

Area for December, 2006 was 104,436 of which 98,383 were employed
and 6,053 were unemployed. The unemployment rate was 5.8 percent.
Here is the labor force, employment and unemployment information for

Richmond/Burke Workforce Investment Area. These figures are for the
December, 2006 time period. These figures are not seasonally adjusted.
Civilian
Number Number Unemployment Preliminary
Area Labor
Employed Unemployed Rate Data
Force
Richmond-Burke
Workforce 104,436 98,383 6,053 5.8% Yes
Investment Area
Georgia 4,798,190 4,590,206 207,984 4.3% Yes
152,571,00
United States 146,081,000 6,491,000 4.3% No
0
Source: Georgia Department of Labor, Workforce Information & Analysis, Local Area Unemployment
Burke County has seen their unemployment rate declined from 10.3% in
2003 to 6.8% in 2005. Richmond County’s unemployment rate has
increased from 5.4% in 2003 to 7.0% in 2005.
Labor Market Information - Area Wages
The average weekly wage for Richmond-Burke Workforce Investment

Area in 2006 was $655. This would be equivalent to $16.38 per hour or
$34,060 per year, assuming a 40-hour week worked the year around.
Here is a list of average weekly wage information for Richmond-Burke

Workforce Investment Area. These figures are for the 2nd Quarter, 2006
time period.
Average Weekly
Area
Wage
Richmond-Burke Workforce Investment Area $655
Georgia $743
Source: Georgia Department of Labor; Workforce Information & Analysis, Employment & Wages
Unit

BEARFACTS 1994 – 2004
Richmond, Georgia (13245)
Richmond is one of 159 counties in Georgia. It is part of the Augusta-Richmond

County, GA-SC (MSA). Its 2004 population of 196,922 ranked 7th in the state.
PER CAPITA PERSONAL INCOME
In 2004 Richmond had a per capita personal income (PCPI) of $25,250. This PCPI
ranked 37th in the state and was 85 percent of the state average, $29,782, and 76
percent of the national average, $33,050. The 2004 PCPI reflected an increase of 4.2
percent from 2003. The 2003-2004 state change was 3.9 percent and the national
change was 5.0 percent. In 1994 the PCPI of Richmond was $17,864 and ranked 37th
in the state. The 1994-2004 average annual growth rate of PCPI was 3.5 percent. The
average annual growth rate for the state was 3.7 percent and for the nation was 4.1
percent.
TOTAL PERSONAL INCOME
In 2004 Richmond had a total personal income (TPI) of $4,972,318*. This TPI ranked
9th in the state and accounted for 1.9 percent of the state total. In 1994 the TPI of
Richmond was $3,579,926* and ranked 8th in the state. The 2004 TPI reflected an
increase of 4.1 percent from 2003. The 2003-2004 state change was 5.9 percent and
the national change was 6.0 percent. The 1994-2004 average annual growth rate of
TPI was 3.3 percent. The average annual growth rate for the state was 6.0 percent and
for the nation was 5.2 percent.
COMPONENTS OF TOTAL PERSONAL INCOME
Total personal income includes net earnings by place of residence; dividends, interest,
and rent; and personal current transfer receipts received by the residents of Richmond.
In 2004 net earnings accounted for 62.3 percent of TPI (compared with 63.9 in 1994);
dividends, interest, and rent were 15.3 percent (compared with 17.7 in 1994); and
personal current transfer receipts were 22.4 percent (compared with 18.4 in 1994).
From 2003 to 2004 net earnings increased 3.6 percent; dividends, interest, and rent
increased 4.6 percent; and personal current transfer receipts increased 5.3 percent.
From 1994 to 2004 net earnings increased on average 3.1 percent each year;
dividends, interest, and rent increased on average 1.8 percent; and personal current
transfer receipts increased on average 5.4 percent.
EARNINGS BY PLACE OF WORK
Earnings of persons employed in Richmond increased from $5,176,261* in 2003 to
$5,470,425* in 2004, an increase of 5.7 percent. The 2003-2004 state change was 6.4
percent and the national change was 6.3 percent. The average annual growth rate from
the 1994 estimate of $3,574,511* to the 2004 estimate was 4.3 percent. The average
annual growth rate for the state was 6.2 percent and for the nation was 5.5 percent.
*Note: All income estimates with the exception of PCPI are in thousands of dollars, not
adjusted for inflation.
Created by Faye Duzan, Workforce Information & Analysis, March 5, 2007

BEARFACTS 1994 – 2004
Burke, Georgia (13033)
Burke is one of 159 counties in Georgia. It is part of the Augusta-Richmond County,

GA-SC (MSA). Its 2004 population of 23,122 ranked 75th in the state.
PER CAPITA PERSONAL INCOME

In 2004 Burke had a per capita personal income (PCPI) of $19,584. This PCPI ranked
143rd in the state and was 66 percent of the state average, $29,782, and 59 percent of
the national average, $33,050. The 2004 PCPI reflected an increase of 3.0 percent
from 2003. The 2003-2004 state change was 3.9 percent and the national change was
5.0 percent. In 1994 the PCPI of Burke was $13,936 and ranked 147th in the state.
The 1994-2004 average annual growth rate of PCPI was 3.5 percent. The average
annual growth rate for the state was 3.7 percent and for the nation was 4.1 percent.
TOTAL PERSONAL INCOME

In 2004 Burke had a total personal income (TPI) of $452,828*. This TPI ranked 90th in
the state and accounted for 0.2 percent of the state total. In 1994 the TPI of Burke was
$292,985* and ranked 81st in the state. The 2004 TPI reflected an increase of 4.0
percent from 2003. The 2003-2004 state change was 5.9 percent and the national
change was 6.0 percent. The 1994-2004 average annual growth rate of TPI was 4.5
percent. The average annual growth rate for the state was 6.0 percent and for the
nation was 5.2 percent.
COMPONENTS OF TOTAL PERSONAL INCOME

Total personal income includes net earnings by place of residence; dividends, interest,
and rent; and personal current transfer receipts received by the residents of Burke. In
2004 net earnings accounted for 60.4 percent of TPI (compared with 62.5 in 1994);
dividends, interest, and rent were 11.7 percent (compared with 13.9 in 1994); and
personal current transfer receipts were 27.9 percent (compared with 23.7 in 1994).
From 2003 to 2004 net earnings increased 3.6 percent; dividends, interest, and rent
increased 2.6 percent; and personal current transfer receipts increased 5.6 percent.
From 1994 to 2004 net earnings increased on average 4.1 percent each year;
dividends, interest, and rent increased on average 2.7 percent; and personal current
transfer receipts increased on average 6.2 percent.
EARNINGS BY PLACE OF WORK

Earnings of persons employed in Burke increased from $304,751* in 2003 to $310,071*
in 2004, an increase of 1.7 percent. The 2003-2004 state change was 6.4 percent and
the national change was 6.3 percent. The average annual growth rate from the 1994
estimate of $209,763* to the 2004 estimate was 4.0 percent. The average annual
growth rate for the state was 6.2 percent and for the nation was 5.5 percent.
*Note: All income estimates with the exception of PCPI are in thousands of dollars, not
adjusted for inflation.
Created by Faye Duzan, Workforce Information & Analysis, March 5, 2007

Labor Market Information - Industries
The total number of employees located in Richmond-Burke Workforce

Investment Area in 2006 was 110,135. The largest major industry sector
was Health Care and Social Assistance, with 20 percent of the
employment, followed by Education Services with 13 percent, and Retail
Trade (44 & 45) with 12 percent.
Here is a list of major industries in Richmond-Burke Workforce Investment
Area. These industry figures are for the 2nd Quarter, 2006 time period.
Industry Group Establishments Employees
Health Care and Social Assistance 650 22,213
Education Services 111 13,928
Retail Trade (44 & 45) 918 12,733
Accommodation and Food Services 451 10,750
Manufacturing (31-33) 177 10,653
Admin., Support, Waste Mgmt, Remediation 246 7,109
Public Administration 70 6,367
Construction 453 4,574
Wholesale Trade 216 3,567
Professional, Scientific & Technical Svc 447 2,919
Transportation and Warehousing (48 & 49) 132 2,789
Information 90 2,704
Other Services (except Public Admin.) 471 2,702
Finance and Insurance 284 2,581
Arts, Entertainment, and Recreation 71 1,665
Real Estate and Rental and Leasing 225 1,217
Utilities 11 1,126
Agriculture, Forestry, Fishing & Hunting 35 260
Management of Companies and Enterprises 17 152
Mining 5 126
Source: Georgia Department of Labor, Workforce Information & Analysis, Employment & Wages Unit
In 2005, according to the Georgia Area Labor Profiles, Burke County’s

Industry Mix reflected: Service Producing – 58.5%; Goods Producing –
17.1%; and Government – 24.4%. In Richmond County for the same
period, the Industrial Mix reflected: Services Producing – 62.4%; Goods
Producing – 14.0%; and Government - 23.6%. The Service industry for
both counties continues to expand and the demand for employees
remains strong. Burke County’s demand for employment in manufacturing
took a dramatic plunge after several years of declining employment in this
sector (1998 – 16%, 2001 – 21.4%, 2003 – 21.0%, 2005 – 13.1%).

Labor Market Information - Occupations
The total number of estimated employees located in Richmond-Burke

Workforce Investment Area in 2002 was 116,848. The largest major
occupation group was Office and Administrative Support Occupations,
with 16 percent of the estimated employment, followed by Sales and
Related Occupations with 10 percent, and Education, Training, and
Library Occupations with 9 percent.
Here is a list of occupations groups in Richmond-Burke Workforce

Investment Area. These employment figures are for the 2002 – 2012 time
frames.
2002 2012
Estimated Projected
Occupation Group Title Number Number
of of
Employed Employed
Total All occupations 116,848 121,174
Office and Administrative Support Occupations 19,036 17,556
Sales and Related Occupations 12,079 11,074
Education, Training, and Library Occupations 10,642 12,483
Food Preparation and Serving Related Occupations 9,321 9,608
Production Occupations 9,112 10,546
Transportation and Material Moving Occupations 8,118 8,712
Healthcare Practitioners and Technical Occupations 7,208 6,999
Management Occupations 6,735 6,896
Installation, Maintenance, and Repair Occupations ,945 5,195
Construction and Extraction Occupations 4,540 4,214
Building & Grounds Cleaning and Maintenance Occupations 4,167 4,577
Business and Financial Operations Occupations 3,787 4,081
Healthcare Support Occupations 2,950 3,171
Protective Service Occupations 2,940 3,190
Personal Care and Service Occupations 2,833 3,402
Computer and Mathematical Occupations 2,137 2,619
Community and Social Services Occupations 1,365 1,591
Architecture and Engineering Occupations 1,341 1,505
Arts, Design, Entertainment, Sports, and Media Occ 1,226 1,291
Life, Physical, and Social Science Occupations 934 985
Farming, Fishing, and Forestry Occupations 747 773
Legal Occupations 685 706
Source: Georgia Dept. of Labor, Workforce Information & Analysis, Occupational Information
Services Unit

According to Georgia Area Workforce Trends – Projections to 2012,
total employment in WIA Area 12 is expected to grow from almost 117,000
jobs in 2002 to more than 121,000 by the year 2012. The Area’s economy
is expected to lag behind both the state’s and the nation’s economy during
the projection period. Key industries are educational services, health
services, federal government employment, and chemical manufacturing.
The top ten industries in Area 12 with the most job growth are:
Transportation Equipment Manufacturing (2,170), Educational Services
(1,960), Ambulatory Health Care Services (1,160), Administrative &
Support Services (820), Social Assistance (790), Professional, Scientific,
& Technical Services (600), Religion, Grantmaking, Civic, Professional, &
Similar Organizations (530), Fabricated Metal Product Manufacturing
(440), Warehousing & Storage (410), and State Government, except
Education & Hospitals (360).
The area economy is expected to lag both the state’s and the nation’s
economy during the projected year. Area job growth is expected to be 0.4

percent per year, while Georgia’s job growth is expected to be 1.6 per
year and the nation is expected to have annual job growth of 1.4 percent.
The fastest growing industries in Area 12 are: Transportation Equipment

Manufacturing (8.0%), Social Assistance (4.3%), Fabricated Metal Product
Manufacturing (3.5%), Gasoline Stations (3.1%), Ambulatory Health Care
Services (2.2%), Religion, Grantmaking, Civic, Professional, & Similar
Organizations (1.9%), Truck Transportation (1.7%), Professional,
Scientific, & Technical Services (1.6%), State Government, except
Education & Hospitals (1.4%), and Educational Services (1.2%).
Key area trends indicate the following:

• Out of more than 700 occupations, 15 were named for having the most
job growth. These 15 are projected to add almost 2,500 jobs over the
next 10 years, the majority of all projected job growth in this area.
• These fast-growing occupations will have better employment prospects
than occupations with slow or declining employment. In addition,
conditions will be more favorable for mobility and advancement.
• Eight occupations require short-term on-the-job training of one month
or less and two require a bachelor’s degree.
• One is found mainly in the computer industry and one is in healthcare.
• Three of the fastest growing occupations are associated with the
health care industry.
• Ten of these occupations do not require any formal education beyond
high school.
• Eleven of fourteen occupations with the largest job growth require
short-tern on-the-job training of one month or less.
• One of the occupations experiencing the largest job growth is directly
related to the healthcare industry, a key industry in this area.
• Occupations with the most annual openings will result from the need to
replace workers who change jobs rather than from new jobs being
created.
• Although the fourteen occupations with the most annual openings have
40 or more projected annual openings, more than half of them pay less
than average wages.
• Of the occupations listed as Most Job Growth, Fastest Growing, Most
Annual Openings by the Georgia Area Workforce Trends – Projections
to 2012 for Area 12:
• Ten are listed on the WIB’s Demand Occupation List (Cashier,
Child Care Worker, General Office Clerk, Home Health Aide,
Maintenance Repairers/General Utilities, Medical Assistants,
Receptionist/Information Clerk, Registered Nurse, Salesperson,
Retail, and Truck Drivers, Heavy).
• Three occupations are listed as occupations with the most job
growth, fastest growing, and most annual openings (Team

Assemblers, Child Care Workers, and Maids & Housekeeping
Cleaners).
• Four occupations are listed as both fast growing occupations and
occupations with most job growth (Medical Assistants,
Management Analysts, Packers & Packagers, Hand and
Maintenance & Repair Workers, General).
• Three occupations are listed as both occupations with the most
job growth and occupations with most annual openings (Waiters
& Waitresses, Combination Food Prep & Serving Workers,
including Fast Food and Receptionist & Information Clerks).
• Waiters & Waitresses, Combination Food Preparation & Serving
Workers, Team Assemblers, Maids & Housekeeping Cleaners,
General & Operations Manager, and Janitors & Cleaners were
not listed on the WIB’s Demand Occupation List due to low
wages or specific training programs not being available.
The demand of employers for high quality, educated and highly technical
workers, as well as lower skilled, average wages will continue. Some
workers will need OJT on up to technical training beyond high school to
compete for jobs now and in the future. Skills needed for regional and
local occupations that are the fastest growing, have the largest job growth
or most annual openings include but are not limited to:
• Computers and Electronics

• Analyzing Data and Information
• Oral Comprehension
• Deductive Reasoning
• Problem Identification
• Thinking Creatively
• Written Expression
• Documenting/Recording Information
• Customer and Personal Service
• Service Orientation
• Speech Clarity
• Speaking
• Selling or Influencing Others
• Clerical
• Interacting with Computers
• Coordinating Work and Activities of Others
• Scheduling Work and Activities
• Written Comprehension
• Mathematics Knowledge
• Performing For/Working with Public
• Administration and Management
• Community with Other Workers
• Management of Personnel Resources

• Processing Information
• Performing General Physical Activities
• Customer and Personal Services
• Assisting and Caring for Others
• Medicine and Dentistry
• Operating Vehicles or Equipment
• Transportation
• Static Strength
• Spatial Orientation
• Response Orientation
• Therapy and Counseling
• Product and Processing
• Information ordering
• Controlling machines and processes
• English Language
Education & Training Information – K – 12 Public School/Post

Secondary/Public and Private Training Providers
According to the Governor’s Office of Student Achievement for the State

of Georgia, 2004 – 2005 Annual Report Card on K-12 Public Schools,
Burke County’s school enrollment was 4,365 and Richmond County’s
enrollment was 33,158.
2003 – 2004 2004 - 2005

Percent
Area Graduation Graduation
Change
Rate Rate
Burke County 41.6% 51.1% 9.5%

Richmond County 62.2% 72.0% 9.8%
Georgia 65.4% 69.4% 4.0%
2003 – 2004 2004 - 2005

Dropout Dropout Percent
Area
Rates for Rates for Change
Grades 9-12 Grades 9-12
Burke County 8.8% 7.2% -1.6%

Richmond County 5.6% 5.2% - 0.4%
Georgia 5.1% 5.0% -0.1%
The Richmond/Burke Counties service area has a number of training and

education providers which offer local availability for job seekers to develop

their skills or learn new skills. The following is a list of post-secondary
institutions, business and vocational schools, industrial, technical, trade
and private training providers located in and/or serving this area.
Advanced Technology Group

Aiken Technical College
Augusta Driver Training School
Augusta State University
Augusta Technical College – Augusta Campus
Augusta Technical College – Waynesboro Campus
Brenau University
Cambridge College
Central Michigan University
Comp USA
Commercial Driver Training, Inc.
DeVry University
Georgia Military College
Job Corps
Medical College of Georgia
Paine College
Savannah River College
Troy State University
University of South Carolina-Aiken
Voorhees College/Aiken
Additionally, the following labor organizations are located in the area

which may lead to training in apprenticeship occupations:
Carpenters Local Union 283

Laborer’s International Union of North America – Local Union 515
International Brotherhood of Electrical Workers Local Union 1579
Iron Workers Local Union 709
Plumbers and Steamfitters Local Union No. 150
It is anticipated that with the mixture of institutes of higher learning,

technical colleges, private educational and training companies and labor
organizations our area can and will be responsive to the workforce needs
of employers and job seekers.
V. Workforce Delivery System
1. Using the matrix in Attachment A, outline the structure of the area's

One-Stop system, identifying partners at each comprehensive site
and the major services provided at those locations. Provide the
same basic information about additional workforce service locations
in the local are, i.e., locations that are not considered comprehensive
One-Stops. Describe enhanced integration through the One-Stop

system to improve service delivery and increase efficiency as
discussed in ETA’s National Strategic Directions, as appropriate.
See Attachment A.
2. Describe methods of coordinating with partners and services not

available at the comprehensive sites.
Affiliate Site – Augusta Technical College – Waynesboro Campus. The

following mandated partners/programs have a full-time or part-time
presence. Richmond/ Burke Job Training Authority, Inc. (WIA – Title I,
Adults, Dislocated Workers, WtW); Georgia Department of Labor –
Augusta Career Center (Wagner-Peyser, Veterans Workforce Programs,
Trade Adjustment Assistance and NAFTA Transitional Adjustment
Assistance, Local Veterans Employment Representatives and Disabled
Veterans Outreach Programs, State Unemployment Compensation
Program); Augusta Technical College (WIA – Title II – Adult Education
and Literacy, Post-secondary Vocational Education – (Carl Perkins);
Georgia Department of Labor – Rehabilitation Services (Vocational
Rehabilitation Programs – Title II – Rehabilitation Act); CSRA Economic
Opportunity Authority, Inc. (Employment and Training under the
Community Services Block Grant)
Additional partner’s onsite full-time or part-time include: Burke County

Department of Family and Children Services (TANF); Experience Works,
Inc. (Title V – Older Americans Act).
Affiliate Site – Goodwill Industries Career Center. Richmond/ Burke Job

Training Authority, Inc. (WIA – Title I, Adults, Dislocated Workers, WtW);
Georgia Department of Labor – Augusta Career Center (Wagner-Peyser,
Veterans Workforce Programs, Trade Adjustment Assistance and NAFTA
Transitional Adjustment Assistance, Local Veterans Employment
Representatives and Disabled Veterans Outreach Programs, State
Unemployment Compensation Program); Augusta Technical College (WIA
– Title II – Adult Education and Literacy, Post-secondary Vocational
Education – (Carl Perkins); Georgia Department of Labor – Rehabilitation
Services (Vocational Rehabilitation Programs – Title II – Rehabilitation
Act); CSRA Economic Opportunity Authority, Inc. (Employment and
Training under the Community Services Block Grant; Senior Community
Employment Program (Title V – Older Americans Act); Augusta Housing
Authority (HUD Employment and Training Activities).
Additional partner’s onsite full-time or part-time include: Richmond County

Department of Family and Children Services (TANF); Goodwill Industries
of Middle Georgia and the CSRA (HUD E&T Programs for the Homeless,
Community Service Block Grant E&T Programs); Veterans Administration
(Homeless/Veterans Services).

3. If your comprehensive sites are not GDOL career centers, describe
how services at the area's site(s) and GDOL services are integrated
to provide seamless customer service.
N/A
4. Summarize the functions performed by the area's One-Stop

operator(s).
The following consortium of entities has been re-designated by the WIB to

be the One-Stop Operators for a three year period of July 1, 2006 – June
30, 2009):
Georgia Department of Labor, Augusta Career Center

Augusta Technical College
The One-Stop Operators have the following division of responsibilities:
Georgia Department of Labor, Augusta Career Center – lead

management of comprehensive One-Stop facility at Augusta Career
Center.
Richmond/Burke Job Training Authority, Inc. – WIA financial
management, disbursement and accountability and WIA performance
management.
Augusta Technical College – hiring of One-Stop personnel and lead
management of One-Stop facility at Waynesboro Campus.
Functions of the One-Stop Operators include, but are not limited to the
following:
design the integration of systems and coordination of services for the

site and partners,
Manage fiscal responsibility for the system or site.
Evaluate performance and implement required actions to meet
standards.
Evaluate customer needs and satisfaction data to continually refine
and improve service strategies.
Plan and report responsibilities.
Write and maintain a Business Plan.
Act as liaison with the local WIB and site.
Monitor adherence to the provisions of the Memoranda of
Understanding.
Market services.
Recruit additional partners.
Define and provide means to meet common operational needs – i.e.
training, technical assistance, additional resources, etc.

Facilitate the sharing and maintenance of data – site and state system
overall.
Define clearly and communicate the strategic objectives of the WIB to
the site’s partners.
Continuously assess customer needs and recommend to the WIB on
the need for additional access sites.
Respond to community needs.
Facilitate groups/teams on common issues – what works, what
doesn’t.
Select One-Stop Coordinator.
Define the site coordinator’s responsibilities in conjunction with the
consortium and partners.
The Augusta Career Center Manager, JTA Executive Director and

President of ATC serve as a board of managing directors for the One-Stop
Operating System. The One-Stop Operating System is staffed by a
Coordinator who carries out functions identified above and oversees the
implementation of the delivery system through the One-Stop site locations,
a Resource Facilitator who assists customers with the use of all resources
(technology based or otherwise) available at the site and a clerical support
person who performs needed functions in this area.
The Managing Directors and staff interface with the various committees of
the WIB and partners to operationalize the Workforce Development
System recommendations that are approved by the board.
See Attachment E
5. Indicate which partners are providing core and intensive services for
adults and dislocated workers in your area.
a. All mandated and additional partners located at the One-Stops (as

identified in Attachment A) have the capability and accessibility to
provide core and/or intensive services to adults and dislocated workers
in Richmond/Burke Counties. In addition, the One-Stop operates a
Mobile Learning Lab that covers rural Burke County - taking WIA core
and intensive services to outlying communities.
6. Provide a copy of all current Memoranda of Understanding, Local

Chief Elected Officials Agreements and Resource Sharing
Agreements accurately reflecting local area arrangements as
Attachment B. See GDOL memo “Guidance on Local Agreements”
dated February 8, 2006.
See Attachment B
7. List the board-established policies regarding:

a. priority of service for intensive and training services, where
adult funds are determined to be limited
Policy 1: Priority of Services for Intensive and Training Services

When Adult Funds are Determined to be Limited
(See Attachment F.1)
b. service to individuals who do not reside in the area
The Richmond/Burke Workforce Investment system is designed to serve

residents of Richmond and Burke counties. Other service seekers will be
provided with appropriate information and referral.
c. target groups served in the area
Policy 1: Individuals/Target Groups Served in the Area

d. supportive service policies for adults, dislocated workers and

youth
Policy 1: Eligibility Guidelines for Needs-Related Payments and

Supportive Services for Adults/Dislocated Workers and
Youth
Policy 2: Post Employment Non-Cash Award Policy for Adults,

Dislocated Workers, and Older Youth Receiving Follow-Up
Services
e. demand occupations (please list)
The following demand occupations for Richmond and Burke counties have
been identified on a Regional level from the Workforce Information and
Analysis Division of the Georgia Department of Labor. In addition to these
occupations, other demand occupations have been identified based on
local (Richmond County and Burke County) labor market information.
Demand Occupations
1. Amusement & Recreation Attendants

2. Automotive Mechanics
3. Bill & Account Collectors
4. Bookkeeping, Accounting, Audit Clerk
5. Bus Driver, School
6. Cardiovascular Technologist

7. Carpenter (construction)
8. Cashier (Clerical) / Cashier-Checker (Retail)
9. Child Care Workers
10. Clerical Supervisors
11. Computer Programmer Aides
12. Computer Programmers
13. Correction Officer
14. Dental Assistant
15. Drafters
16. Drywall Mechanic
17. Electrician (construction)
18. Emergency Medical Technician
19. Freight Conductor
20. Forklift Operator (Industrial – Truck Operator)
21. General Office Clerk
22. Guard
23. Health Professional/Paraprofessional/Technician, NEC
24. Home Health Aide
25. Human Service Worker
26. Instructors & Coaches, Sports
27. Laborer, Landscape/Groundskeeper
28. Licensed Practical Nurse
29. Maintenance Repairers/General Utilities
30. Manufacturing Supervisor
31. Marketing/Sales Supervisor
32. Medical Assistants
33. Medical Coder (Reclassification Clerk)
34. Medical Records Technician
35. Metal Stud Framer
36. Nurse Aides/Orderlies
37. Occupational Therapy Assistant
38. Paralegals
39. Physical & Corrective Therapy Assistants & Aides
40. Police Patrol Officer
41. Receptionist/Information Clerk
42. Registered Nurse (General Duty Nurse)
43. Respiratory Therapist
44. Sales Agents, Business
45. Salesperson, Retail
46. Secretary, except Legal & Medical
47. Stockers (Distribution Warehouse)
48. Surveying/Mapping Technicians
49. System Analysts
50. Teacher & Instructor, Vocational Education
51. Teacher Aides, Paraprofessional
52. Teacher, Elementary School (education)
53. Teacher, Kindergarten (education)

54. Teacher, Preschool (education)
55. Teacher, Secondary School (education)
56. Teacher, Special Education
57. Truck Drivers, Heavy
58. Truck Drivers, Light
The WIB reserves the right to approve additional demand occupations to

this list as community needs and analysis indicate.
8. Describe the local Individual Training Account (ITA) system,

including:
a. public notification to prospective providers
The Local Individual Training Account System includes a process to

procure, monitor, evaluate and contract with eligible providers. This
process includes notification to prospective providers, evaluation of
past performance to include completion rates, training related
placements, placement wages, placements in full-time positions
with potential growth and benefits, student loan default rates,
debarment/suspension status, and criteria for evaluating success
and customer satisfaction.
The Richmond/Burke Job Training Authority, Inc., (Authority) on

behalf of the WIB initially solicited the following: (a) automatically
eligible post-secondary educational institutions and entities carrying
out National Apprenticeship Act programs, and (b) other eligible
providers training institutions to provide training. The Authority
utilizes its bidders list to solicit subsequent eligible training
providers on an annual basis. The bidders list is updated
continuously as new organizations request to be added.
After the initial application solicitation, applications are accepted by
the Authority at any time during the program year and are reviewed,
evaluated and approved quarterly or as needed by the Review
Committee or WIB. A public advertisement of this open solicitation
is published annually and periodically as the need arises.
b. how the board evaluates providers and proposed training
programs for initial eligibility, based on - at a minimum -
criteria of proven effectiveness, local employer/industry
demand, accreditation, and customer accessibility
The staff or WIB Review Committee uses the following evaluation

criteria for providers and proposed training programs:

Providers – Capability of Training Organization
• In operation more than 6 months and evidence of financial

stability.
• Certified curriculum by an appropriate accrediting agency.
• Certification of programs by NPEC if applicable.
Programs – Appropriateness/Outcomes
• Training programs are in demand occupations as approved by

the WIB or additional documentation.
• Facility provides a positive learning environment with up-to-date
curriculum/equipment
• Total costs include supplies, etc.
• Job search assistance is provided.
• References from participants and employers on skills gained
through training.
• Training leads to a certificate, diploma or degree.
Programs – Past Performance
• Previous successful completion rates for previous 6 – 12

months.
• Previous training related placement rates for previous 6 – 12
months.
• Training results in employment at a wage necessary to attain
self-sufficiency.
• Placements are in full-time employment with growth and
benefits potential.
• Student loan default rate does not exceed 25%.
• Provider is not listed on any current Federal, State or Local
debarment/suspension lists.
Also facilities must accommodate persons with disabilities.

Authority staff will conduct an on-site pre-operational review of the
training institution, if the organization has not previously provided
services in the WIA area, prior to the enrollment into training of any
WIA funded participant with that organization. Exceptions to this
policy may be made for organizations that are not located within the
WIA area. To avoid duplication and foster regional certification, the
Authority staff will ascertain if on-site reviews or evaluations have
been conducted for out-of-area or out-of-state providers by
contacting the local WIB in the area, and will document the results
accordingly.

c. formal appeals process for aggrieved ITA customers and
providers of unapproved training programs
Aggrieved ITA customers and providers of unapproved training

programs have access to the area’s Grievance Procedure. See
Attachment G
d. ongoing process used to update the data on the eligible

provider list (exclusive of the state-conducted annual
subsequent eligibility process)
Staff generated monthly contractors Performance Reports are used

to evaluate the successful performance of eligible training providers
against performance goals established by the WIB. Performance of
other eligible providers is individually reviewed by staff and/or the
WIB to award additional slots and funds. Updated information as
appropriate may be entered on the eligible provider list. A training
provider is eligible to provide training services as long as it remains
in good standing on the state Eligible Provider List (EPL).
e. any regional policies or agreements for ITAs or training

providers
currently there are no regional policies or agreements for ITAs or

training providers.
f. access of customers to the eligible provider list and process

for determining which customers receive ITAs
Customers have access to the eligible provider list at the area’s

comprehensive, affiliate One-Stop sites and Mobil Learning Lab.
WIA funded career advisors are located at each site on a full-time
basis to assist the customer in his/her choice of an appropriate
training program and provider. A career advisor is also on-site part-
time at the Workforce Community Career Link location (targets low
income neighborhoods) to guide customers through the information
that is available. The Mobil Learning Lab also has internet access
with trained staff aboard to direct customers.
Individual Training Accounts (ITAs) will be made available to

individuals who have received at least two core services and one
intensive service and have not been able to obtain employment
defined as having had six (6) referrals to employment or two (2)
unsuccessful interviews and or have skills in declining industries,
no marketable skills or other circumstances identified by the Career
Center staff, Career Advisor, or One-Stop Coordinator.

g. process to track and manage all ITA activity
The process to track and manage all ITA activity is as follows:
(1) Upon execution of a training provider agreement or letter of

agreement, a copy is provided to the WIA adult services
coordinator and provider/program information entered into the
statewide system.
(2) WIA Career Advisors are made aware of approved programs
and providers.
(3) WIA Career Advisors enter customer and training information
into the Entre’ Solutions ITA system and create a Cost
Commitment Worksheet. Individuals approved for most ITAs
are processed on a quarterly or semester basis.
(4) An original ITA Obligation Voucher which identifies an
authorized list of training related expenses is generated and
submitted to the training provider and a copy to the fiscal unit.
(5) Providers invoice for approved expenses to the fiscal unit.
(6) Fiscal unit verifies reimbursement request against voucher and
issues check.
(7) Fiscal unit enters financial data into Entre Solutions ITA system
and in-house accounting system.
(8) WIA Career Advisors submit appropriate documents for
payment of supportive services to customers to the fiscal unit.
(9) WIA Career Advisors manage a caseload of adult/dislocated
worker customers and provide appropriate services to assist
them with course completion and placement.
h. board policy on use of statewide eligible provider list

(including financial and duration limits, demand occupations,
out-of-area training, service to out-of-area customers,
restrictions on use of statewide list, etc.)
See Attachment H (Individual Training Account Policies)
Customers may select out-of-state eligible training providers with

which the Authority has executed a Training Provider Agreement or
Letter of Agreement.
9. Describe local policies that ensure that other financial resources for
training (e.g., Pell, HOPE Grant or Scholarship, TANF, etc.) are
considered before expending WIA funds. Describe any coordinated
efforts regarding training across areas within the region.
Funds provided under ITAs may only be used to pay for training not
covered by other types of financial aid. All applicants must apply for the
Pell Grant and/or HOPE Grant, HOPE Scholarship, if eligible. Depending

on the need and availability of WIA funding, Pell funds may be combined
with WIA funds to cover total expenses. Additionally, customers who are
eligible to receive support or assistance through other funding streams
(e.g. TANF, Welfare-to-Work, CAP, Title V-AARP, etc.) will utilize WIA
dollars where funding gaps exist. Currently there are no formal
agreements between East Central Georgia and Richmond/Burke Counties
regarding training across both areas. Staffs of both areas will continue to
monitor the need to develop resource linkages. Should this become
necessary, staff of both areas will develop recommendations to be
presented to both WIB’s.
10. Discuss the role of faith- and community-based providers within the
local system. Discuss board policies regarding training contracts
with community-based organizations or other training providers with
proven expertise in serving special populations with multiple
barriers to employment. If the board has established any such
contracts, list which populations are served through these contracts
and list the criteria by which the area determines the proven
effectiveness of such programs. See ETA’s National Strategic
Directions, encouraging effective utilization of faith-based and
community based organizations, and incorporate as appropriate.
The Richmond/Burke Workforce Investment System will continue to solicit

the involvement of faith and community-based providers to deliver
services within the system as follows:
Utilize them with the out-of-school youth population in the areas of

outreach/recruitment, referral, supportive services coordination, mentoring
and follow-up
and
Utilize them with the system’s effort to provide workforce services to low
income communities through the Community Workforce Career Link
project collaborative. Providers will coordinate development of the project
within the community and potentially take over service provision once
alternative funding has been secured.
During PY 2000, the WIB exercised the option at section 663.430 of the
WIA and Georgia’s State Plan which identified Older Workers as a Special
Population Group – Section I. Special Populations and Other Groups. The
WIB determined there was a training services program of demonstrated
effectiveness offered in the area by a community-based organization
(CBO) or another private organization to serve special participant
populations that faced multiple barriers to employment and approved the
issuance of sole source “Request for Proposal” specifications to procure

these services. The following demonstrated effectiveness review criteria
and point values were approved:
I. Organizational Capability (300)

A. Organizational Stability (100)
B. Past Experience (100)
C. Past Performance (100)
II. Project Plan (100)

A. Cohesiveness of Program Design (25)
B. Appropriateness of Services to Target Clientele (25)
C. Responsiveness to WIA Services Priorities (25)
D. comprehensive of Services offered (25)
III. Project Staff (90)

A. Staffing pattern (30)
B. Job Duties (30)
C. Job Qualifications (30)
IV. Project Operators (60)

A. Internal Monitoring and Oversight (20)
B. Reporting and Recordkeeping (20)
C. Facilities (20)
V. Program Outcomes (60)

A. Adequacy (30)
B. Credibility (30)
VI. Budget (160)

A. Reasonableness (80)
B. Cost Effectiveness (80)
VII. Training Content (150)

A. Scope of Curriculum (50)
B. Depth of Curriculum (25)
C. Instructional Methods (50)
D. Sufficiency of Equipment and Materials (25)
VIII. Job Placement and Retention (80)

A. Job Development/Placement (40)
B. Job Retention (40)
IX. Bonus for CBOs, Educational agencies and/or SMWs (20)
A contract was negotiated with Green Thumb (now Experience Works,

Inc.) that served the two county areas from January 2002 through June
2006.

Based on community need and the availability of funding, the WIB
reserves the right to renew sole source/contract negotiation process with
Experience Works, Inc. and/or develop contracts with community-based
organizations or other training providers with proven expertise in serving
special populations with multiple barriers to employment (persons with
substantial language or cultural barriers, offenders, homeless individuals
and other hard to serve populations defined by the Governor).
11. Describe the area's process and procedures for contracting with
intensive service providers, support service providers and other
contractors for adults and dislocated worker services. If the area
has no such contracts, simply write in "N/A."
The Richmond/Burke counties area does not contract with other service
providers for support services. The WIB did approve the provision of pre-
vocational training services (intensive services) at the comprehensive
One-Stop by Augusta Technical College, a principal One-Stop Operator,
as an extension of its usual services. Additionally, the WIB approved the
Georgia Department of Labor, a principal One-Stop Operator, as the
provider for On-the-Job Training as an extension of its usual service of
connecting job seekers with employers.
12. Describe the area’s process and procedures for contracting with
youth service providers. Describe the area's youth strategies.
Discuss how the area's workforce system is addressing the ten local
youth program elements described in the Workforce Investment Act,
as well as the integration of other initiatives such as School-to-Work,
Jobs for Georgia Graduates, Job Corps and High School/High Tech.
Describe the specific strategies the area is using to meet ETA’s New
Strategic Vision for the Delivery of Youth Services under WIA. Also,
please review the June 8, 2006 memo from Cynthia Robinson
regarding the USDOL/ETA New Youth Vision.
The area uses the Request for Proposal (RFP) as its primary means of
competitively procuring youth services. The RFP may be used to procure
both service provider contracts and vendor agreements. The RFP
process involves development of a specifications document, notification to
potential bidders and the public, issuance of the specifications document,
a bidders' conference to address questions about the specifications,
receipt and log-in of proposal submissions, a review by staff of the
proposals for responsiveness, evaluation and rating of the proposals by
the Youth Council's Program Review Committee with the budgets rated by
the staff, review by the Youth Council, and approval of sub-grant awards
by the Workforce Investment Board. The sub-grant awards are tentative
pending successful contract negotiations. Contracts are negotiated with
service providers and vendors by the Area's Planner/Procurement

Specialist. After successful contract negotiations and a pre-award survey,
the contracts are executed by the service provider's contract signatory
official and the Area's Executive Director. During the period of contract
performance, the contracts are monitored (compliance, programmatic,
financial, and performance) and managed on a continuous basis. A
contract amendment may be initiated by either party, and it will undergo
an approval process prior to execution.
In cases when training services are required but not available through a
service provider contract or vendor agreement, the Area uses its Small
Purchase Procedure, which requires three price quotes, to obtain the
services. The training services typically procured by this method are
summer school and night school slots for youth customers needing
courses for academic credit to graduate on schedule, and courses for
youth at post-secondary institutions.
By definition, Youth Development is the process of moving youth from

adolescence to adulthood. Positive youth development builds a young
person’s cognitive, social, moral, emotional, physical and vocational
competencies. As a youth policy leadership group, the Richmond/Burke
Youth Council (RBYC) has developed the following Vision and Mission
statements in support of the creation of a Youth Development System
under the Workforce Investment Act.
Vision: We will develop the potential of youth of Richmond and

Burke counties.
Mission: We will work in partnership with youth serving organizations

to prepare local youth to become fully-engaged members of
our community by providing them with the knowledge and
skills necessary for successful careers, community
involvement and self-directed lifelong learning.
As part of the RBYC’s strategic planning process, the aforementioned

Vision and Mission Statements were developed. The RBYC articulated
these Value Statements or Guiding Principles for the Youth Development
System:
(1) To have an education system that will provide youth the knowledge
and skills necessary to compete for gainful employment.
(2) To establish and maintain a close relationship with partner agencies
and the community.
(3) Youth will be qualified to compete for employment leading to self-
sufficiency.
The RBYC identified twenty-three goals that could contribute to an

effective Youth Development System. Four were targeted for immediate

action; others goals to be addressed based on priorities established by the
Youth Council or WIB. To date, the Youth Council has developed working
partnerships with community groups, assessed needs and gaps in
services, and approved activities and programs for youth to complete their
education and move into higher education, training or employment.
(1) Involve the Community
• Keep the community involved and aware of Youth Council

activities
• Bring together faith based, community and government
programs
• Provide a network of collaborative agencies that can help
promote our youth
• Develop partnerships with other community groups
• Involve parents of youth to ensure success of each youth
• Find other interested parties to bring to the Youth Council
(2) Assessing Resources
• Bring together all services now available for youth to ensure that
we are not duplicating services
• Assess existing local programs
• Provide information to youth in Richmond and Burke counties
on how we can serve them
• Gain more resources to help youth
(3) Provide Educational Opportunities – Older Youth (19 – 21)
• Provide programs to take basics to another level

• Provide programs in education and training
• Enhance support services for education and training retention
• Provide a means to improve study skills and move youth in the
direction of a GED
(4) Provide youth with career, educational and support services needed
to complete training and education – Younger Youth (14 – 18)
• Address basic skills deficiencies
• Increase awareness of career and educational opportunities
• Provide youth with activities/training that will increase their
knowledge, skills and social skills
• Provide tutoring
• Provide a foundation and basics
• Ensure good education/skills development
• Provide training
• Provide for the completion of an educational program

• Help youth to graduate from high school.
The successful development of this system has depended on the RBYC’s

ability to interface and collaborate with existing partnerships and youth
serving organizations in the community. Its challenge has been to bring
the larger picture to the table so that all youth in the community have an
opportunity to achieve their fullest potential. The availability of WIA dollars
to fill in gaps of services is most critical to meeting the needs of
economically disadvantage youth. The design of services for youth
includes a variety of community resources and WIA dollars covering the
component parts of a youth development system which builds
competencies for adulthood and meets basic developmental needs for (1)
safety and structure, (2) belonging and membership, (3) self-worth and an
ability to contribute, (4) independence and control, (5) nurturing
relationships (6) competence and mastery AND includes the ten local
youth program elements described in Section 129(c)(2)(A-J) of WIA.
The RBYC and WIB have approved the following policy decisions
regarding youth eligibility, basic skills attainment, self-sufficiency for older
youth (19 –2 1) and supportive services.
• Eligibility Criteria
Local definition of 6th category for additional barrier.
Is an individual (including a youth with a disability) who requires

additional assistance to complete an educational program, or to
secure and hold employment.
Younger Youth (14 – 18)
Youth who have failed or are failing to meet requirements for

graduation as specified for their grade level
Youth with little or no work experience as defined by
employment of less than 3 consecutive months with same
employer
Older Youth (19 – 21)
Youth demonstrating unstable employment histories as defined

by employment of less than 3 consecutive months with same
employer.
Youth demonstrating inadequate employment as defined by
employment of less than 20 hours per week during the previous
6 months.

All Youth
Youth who lack the necessary support to complete an

educational program and/or secure or hold employment.
Up to 5% of youth served may be individuals who do not meet

income criteria but have one or more of the following barriers:
School dropout; Basic Skills deficient; One or more grade levels
below the grade level appropriate to the individual’s age;
Pregnant or parenting; Possess one or more disabilities,
including learning disabilities; Homeless or runaway; Offender;
or face serious barriers to employment as identified by the local
board as follows:
In-school youth/seniors not on track to graduate and obtain a

High School Diploma.
Limited English Proficiency – An individual whose native
language is not English and who lacks the ability to
communicate easily with an employer.
Poor Work History – An individual who has not worked (defined
by 20 hours or more per week) for longer than three consecutive
months in the six months prior to application.
Lack of Transportation – An individual who lacks personal
transportation or does not live on or near public transportation
and there are insufficient job openings within walking distance
of individual’s residence.
Lack of Child Care – Individual is not eligible for dependent care
assistance and/or has not been able to make independent
childcare arrangements.
Occupational Skills Deficiency – Individual lacks skills required
for employment in demand occupations identified for the local
area.
• Basic Skills Attainment – Incremental Increase
Youth without special needs - .33 increase for a minimum of 45

hours of participation
Youth with special needs - determined individually based on the
Individualized Education Plan (IEP).
• Basic Skills Attainment – Course Completion
Completion of courses during regular school, evening school or

summer school which enable youth to (a) make-up failed
courses to get back on track/grade level, (b) take courses to
stay on track/grade level, or (c) take courses needed to
graduate.

Completion of courses designed to prepare youth to take and
pass the Georgia High School Graduation Test.
Completion of courses designed to prepare youth to take the
SAT/ACT/ASSET and any other appropriate test.
Completion of courses designed to prepare youth to obtain a
GED.
• Definition of Self-Sufficiency for Older Youth (19 – 21)
“Employment that allows for self-sufficiency” for Older Youth (19

– 21) is defined as:
Employment in an occupation at 125% of the Poverty Level

based on appropriate family size which offers at least two (2) of
the following:
(a) an average of 30 - 40 hours of work per week

(b) benefits package (to include health)
(c) reasonable career advancement opportunities
The design framework component for intake, objective assessment and

the development of an individual services strategy will be provided by the
Richmond/Burke Job Training Authority, Inc. (R/BJTA) as the grant
recipient/fiscal agent. The R/BJTA will ensure that a youth participant is
registered into WIA upon eligibility determination. Each youth will be
provided an objective assessment that meets the requirements of WIA
Section 129(c)(1)(A) and includes a review of the academic and
occupational skill levels, as well as each youth’s service needs. An
individual service strategy will be developed for each youth that meets the
requirements of WIA Section 129(c)(1)(B), to include identifying an age-
appropriate career goal and consideration of each youth’s assessment
results. Each youth will be provided information on the full array of
applicable or appropriate services that are available through the system.
Each youth will be referred to appropriate training or educational programs
that have the capacity to serve the participant on a sequential or
concurrent basis. Services and programs will be designed to provide
preparation for post-secondary educational opportunities, linkages
between academic and occupational learning, preparation for employment
and effective connections to intermediary organizations that provide strong
links to the job market and employers.
The ten required program elements will include programs/services that

offer the following through existing resources and/or through WIA funding:
A. Improving Educational Achievement

1. Dropout Prevention (Younger Youth, ages 14 – 18) including
tutoring, study skills and instruction leading to secondary
school completion.
Services/Programs may include:
• After school youth activities which provide a variety of

options to improve educational and skill competencies to
improve school retention and academic achievement.
• Basic skills remediation courses/activities designed to
increase grade levels in reading and/or math. This may
include assistance in homework preparation, studying for
upcoming tests, preparation for the Georgia High School
Graduation Test (GHSGT) and/or PSAT, SAT, ACT or
ASSET. Services will focus on the benefits of staying in
school, attaining a high school diploma and preparing for
continued education beyond high school.
2. Alternative Education (Younger Youth, ages 14 – 18, and

Older Youth, ages 19 – 21).
• For in-school youth, activities designed to provide

dropout prevention strategies including, but not limited to,
tutoring, study skills training and instruction which
promotes the development of basic academic skills.
Basic skills remediation courses/activities designed to
increase grade levels in reading and/or math (numeracy
and literacy gains). Services may include assistance in
homework preparation, study for upcoming tests,
preparation for the GHSGT, PSAT, SAT, ACT or
ASSEST.
• For out-of-school youth, basic skills remediation courses/
activities designed to increase grade levels in reading
and/or math (numeracy and literacy gains). This may
include preparation for the GED. Services will focus on
the benefits of attaining a high school diploma
equivalency and preparing for continued education
beyond the high school level.
B. Preparing for Employment and Success
3. Summer Employment Opportunities (Younger Youth, ages

14 – 18)

• Activities designed to link academic and occupational
learning through age – appropriate experiences which
introduce youth to the labor market, required work skills
and employers. This may include Classroom Instruction,
Project – Based Learning – community projects,
Internships, Job Shadowing, Work Experience and Paid
Employment. Activities will be designed to promote basic
skills attainment, work readiness skills attainment,
occupational skills attainment, attainment of a high
school diploma and/or preparation for post-secondary
educational opportunities.
• Work experience activities must include instruction or on-

site work readiness skills training designed to promote
the development of basic work skills of youth and
addresses the fifteen core pre-employment and work
maturity skills, at a minimum.
Pre-employment Skills Training/Getting A Job

o Making Career Decisions
o Looking for Employment
o Preparing Resumes
o Applying for a Job
o Completing a Job Application
o Making Your Job Interview Count I
o Making Your Job Interview Count II
o Managing Your Job Search
Work Maturity Skills Training/Keeping a Job

o Being Consistently Punctual
o Maintaining Regular Attendance
o Demonstrating Positive Attitudes
o Presenting Appropriate Appearance
o Exhibiting Good Interpersonal Skills
o Completing Tasks Effectively
o Introducing the World of Work
o Maintaining Regular Attendance
o Being Consistently Punctual
o Competing Tasks Effectively
o Communicating at Work
o Demonstrating a Positive Attitude
o Presenting an Appropriate Appearance
4. Work Experience (Older Youth, ages 19-21, who are Out-of-

School and Attained a High School Diploma or GED)

Work Experience must be provided in combination with
Occupational Skills Training.
• Activities designed for older youth to provide a short-term

or part-time entry employment training assignment with a
public, private for profit or private non-profit organization
for a youth who needs assistance in becoming
accustomed to basic work requirements or in becoming
gainfully employed.
internship or part-time training assignment with a public,
private for-profit or private non-profit organization for a
participant who needs assistance in becoming
accustomed to basic work requirements or becoming
gainfully employed.
job shadowing or vocational exploration assignment at a
work site in the public, private non-profit or private for-
profit organization in which the youth participant is not
actively engaged in productive work which benefits the
organization.
• Activities designed for older youth to provide work
experience in an unsubsidized or subsidized public,
private for profit or private non-profit sector setting.
5. Occupational Skills Training (Older Youth, ages 19-21)
• Activities designed for older youth, who have attained a

high school diploma or GED, which provide occupational
skills training leading to employment and/or post-
secondary educational opportunities leading to
employment. Designated occupational fields for this
training must be in demand occupations or growth
industries.
C. Supporting Youth
6. Supportive Services will be provided to enable youth to

participate in programs and/or services offered through the
Youth Development System. Specific services have been
identified under policy decisions discussed earlier in this
section of the plan. Supportive Services may be provided
through referrals to other agencies, in-kind or cash-
assistance under WIA.

7. Mentoring
Services may include:
• Activities designed to provide nurturing relationships

through adult mentors for youth while they are
participating in a youth activity and for a period of not less
than 12 months after exit from the program.
8. Guidance and Counseling
Services may include:
• Activities designed to provide career counseling, drug

and alcohol abuse counseling, teen pregnancy/parenting
counseling, and other issues which may prevent a youth
to achieve employment-related success.
9. Follow-up
Services/Programs may include activities designed to

provide:
• Leadership development activities.

• Regular contact with a youth’s employer, including
assistance in addressing work-related problems that
arise.
• Assistance in securing better paying jobs, career
development and further education.
• Work-related peer support groups.
• Adult mentoring.
• Tracking the progress of youth in employment after
training.
D. Developing Potential
10. Citizenship and Leadership Training

Services/Program may include:
• Activities designed to provide exposure to post-

secondary educational opportunities.
• Activities designed to provide training in decision-making,
including determining priorities.
• Activities designed to provide organizational and team
work training, including team leadership training.
• Community and service learning projects.

• Activities designed to provide peer mentoring and
tutoring.
• Citizenship training, including life skills training such as
parenting, work behavior training and budgeting of
resources.
• Employability development training.
• Activities designed to promote positive social behaviors
(soft skills, positive attitudinal development, self-esteem
building, cultural diversity, training and work simulation).
In addition to our contractors, the Authority will continue to coordinate the

provision of youth services with the following area resources:
dropout prevention: Richmond County Board of Education, Burke

County Board of Education, 30901 Development Corporation, Boys
and Girls Club of Augusta, Inc., Girls, Inc., Shiloh Comprehensive
Community Center, Augusta Housing Authority, City of Keysville.
alternative education: Richmond County Board of Education, Adult

Literacy/Augusta Technical College (for basic skills remediation
leading to Literacy/Numeracy Gains and for GED Preparation leading
to GED attainment).
summer employment opportunities: WIA contractors/other summer

youth initiatives.
work experience: JTA will administer paid work experience services

for youth enrolled under Title I.
occupational skills training: Job Corps.
supportive services: JTA will coordinate the provision of supportive

services with other area resource agencies.
mentoring: 100 Black Men of Augusta, Merge National Student

Mentoring Program, 30901 Development Corporation
guidance and counseling: Art Factory, Inc., Richmond County Board

of Education, Burke County Board of Education, Community Mental
Health, 30901 Development Corporation
follow-up: JTA will provide this service in conjunction with its WIA
contractors.
citizenship and leadership training: Girl Scouts, Boy Scouts, Girls, Inc.,
Boys and Girls Club, Junior Achievement.

In addition, the Authority has established a good working relationship
with Job Corps –Dynamic Educational System, Inc./Odle Management
Group, LLC (DESI/OMG), which is one of the partners at the
comprehensive One-Stop and is a member on the Youth Council.
Referrals and youth being served in WIA are promoted on an on-going
basis. The Authority works closely with both local Boards of Education
and Augusta Technical College to promote referrals into WIA for youth in
Jobs for Georgia Graduates and Tech Prep.
Recognizing that the out-of-school youth target population presents many

challenges in service delivery, the Youth Council and WIB approved using
the Request for Qualifications (RFQ) to competitively procure youth
services from faith-based organizations and community-based
organizations linking ETA’s New Strategic Vision for the Delivery of Youth
Services for effective utilization of faith-based and community based
organizations. The RFQ is similar to RFP except the evaluation and rating
process is centered on the applicants' administrative and programmatic
qualifications to provide the services being solicited. The minimum
qualifications in each area are contained in the specifications document.
The Area staff and successful applicant(s) participate in a joint planning
process to develop a statement of work and a budget. After successful
contract negotiations, a service provider contract is developed and
executed.
Through a Request for Qualifications (RFQ) to faith-based and

community-based organizations, a solicitation was made to provide the
following services: Outreach and Recruitment - to inform the target
population of WIA programs and services, recruit persons to seek WIA
programs and services, process customers interested in WIA programs
and services, screen and identify likely WIA customers; Referral of
Customers to WIA Services - referral of customers suitable for WIA
services to the Richmond/Burke JTA, referral of customers not suitable for
WIA to appropriate community services; Provision of/Referral to non-WIA
Supportive Services – activities designed to coordinate assistance for
customers from community resources, activities designed to provide
assistance to customers from in-house resources, supportive services
includes assistance needed by customers to participate in training, find
employment and/or retain employment; Mentoring – activities designed to
provide nurturing relationships through adult mentors for youth while they
are participating in a youth activity and for a period of not less than 12
months after exit from the program; Follow-up Services – leadership
development activities, regular contact with a youth’s employer, including
assistance in addressing work-related problems that arise, assistance in
securing better paying jobs, career development and further education,
work-related peer support groups, adult mentoring, tracking the progress
of youth in employment after training. The strategy is to have these youth
connected with the faith-based/community-based contractor to build

nurturing relationships to enhance their self-esteem, self-worth and ability
to contribute.
Specific program activities for out-of-school youth include: Alternative

Education Program-Adult Literacy/GED for youth who are basic skills
deficient and/or high school dropouts leading to literacy and numeracy
gains and/or GED attainment, Occupational Skills Training (in demand
occupations or growth industries) through area technical colleges leading
to the attainment of a recognized credential, employment/advanced
training; Occupational Skills Training (in demand occupations or growth
industries) combined with training related internships through service
providers leading to the attainment of a recognized credential,
employment/advanced training. Out-of-school youth in this overall service
strategy will have the benefit of support from the faith-based/community-
based contractor, the program service provider and the WIA career
advisor who will all work collaboratively to meet their individual needs
and/or remove barriers to successful participation and completion.
Although attempts to secure a provider has not been successful, area

efforts to use the faith-based/community-based structure to employ a
Recruiter/Mentor to identify youth who are appropriate for WIA programs,
maintain contact with them throughout their duration in education,
training/employment and follow-up with them to ensure retention will
continue.
Youth Development is an ongoing process of building skills, knowledge,

personal attributes, and positive attitudes through services, opportunities
and supports whereby youth and families are engaged as partners to
ensure that youth become healthy, educated, employable and connected
through successful participation in family and community life.
The following Youth Services Matrix indicates WIA funded activities for PY
2007/2008 for Richmond and Burke counties. Future planning and RFPs
will take the area’s fund availability and service mix (WIA funded and other
resources) to continue to offer/address the ten local youth program
elements described in the Workforce Investment Act.

Richmond/Burke Counties
Youth Services Matrix
PY 2007/2008
Burke County
Service Providers
Summer Limited Occupational
Dropout Alternative Employ. Internships/ Skills Supportive Guidance Follow- Citizenship
Prevention Education Opport. Work Exp. Training Service Mentoring Counseling Up Leadership
Burke County BOE X X X X X X X
Augusta Technical College X X
Richmond/Burke JTA X X X X X
Swainsboro Tech. College X X
Richmond County
Service Providers
Summer Limited Occupational
Dropout Alternative Employ. Internships/ Skills Supportive Guidance Follow- Citizenship
Prevention Education Opport. Work Exp. Training Service Mentoring Counseling Up Leadership
Augusta Technical College X X
Georgia Military College X X
Richmond County BOE X X X
Aiken Technical College X X
Richmond/Burke JTA X X X X X
Goodwill Industries X X X X X X X
Youth Challenge Academy X X X X X
Augusta Partnership for

Children, Inc. X X X X X X

13. If the area has chosen to use ITAs for older youth [per the state
waiver under WIA Section 189(i)(4)(B)], please describe the criteria
that will be used for determining appropriateness and how youth will
be assisted in choosing appropriate service providers/programs. If
the area does not plan to use the ITA option for older youth, simply
write in "N/A."
N/A. Area 12 has executed vendor agreements with training providers for
Individual Referral Services in accordance with the “Request for Proposal”
process. Per the Youth Services Matrix (previous page), occupational
training services are made available to youth in both counties.
14. Describe dislocated worker service strategies, including

coordination with state-level Rapid Response, including GDOL
career centers and state/local Trade Act activities.
Services will be delivered to dislocated workers through the One-Stop

Delivery System. Dislocated workers may access core, intensive and
training services through collaborative partnerships with the State
Department of Labor (Rapid Response), Augusta Career Center (TAA,
TRA, NAFTA/TAA) and Richmond/Burke JTA (intensive services and re-
training through ITAs). All efforts will be made to re-connect these job
seekers with employment opportunities through core services offered
through the Georgia Department of Labor Career Center. Those that are
unable to secure employment and need more intensive services to obtain
employment will be registered for WIA and provided the necessary
financial support to participate and become gainfully employed.
Coordination with Rapid Response and Trade Act activities will continue to
occur through partnerships established with the Georgia Department of
Labor; State office in Atlanta and the Augusta Career Center. All persons
applying for unemployment insurance benefits in the Career Center
receive information on TAA, TRA and NAFTA/TAA during the benefit right
interview. To be eligible for Trade Adjustment Assistance workers must
be adversely affected by increased foreign imports. A Trade petition must
be submitted to the U.S. Department of Labor. Appropriate forms and
assistance in filing the petition may be obtained from the Augusta Career
Center. NAFTA/TAA assistance is provided to workers who are adversely
affected because of imports from Canada and Mexico. A petition must be
filed with the Georgia Department of Labor to establish eligibility for
NAFTA. Assistance in filing a petition can be obtained from the Augusta
Career Center.
At least one staff person has been designated and trained at the Augusta
Career Center as the dislocated worker specialist and liaison to WIA
dislocated worker services. This staff person coordinates with and
supports the State Rapid Response Team. Once a Worker Adjustment

and Retraining Notification (WARN) notice goes into the State office the
State team contacts the local Augusta Career Center to arrange a meeting
with the employer. At that meeting representatives from the State,
Augusta Career Center and Richmond/Burke Job Training Authority, Inc.
will be present to review services to the employer and employees who are
being laid off. A time is arranged to talk directly with employees while they
are still employed. The State will discuss services of the Department of
Labor, the Augusta Career Center will discuss Unemployment Insurance,
and re-training opportunities and requirements will be presented by the
Richmond/Burke Job Training Authority, Inc. Additionally the Augusta
Career Center will continue to provide workshops and job fairs at the
employer’s site to offer re-employment services.
Effective October 1, 2002, Richmond/Burke JTA and the Augusta Career

Center adopted a new statewide policy to coordinate the delivery of
services as well as maximize funding availability of Trade Act (TRA/TAA)
and WIA (Dislocated Worker) to trade eligible workers who are dislocated
workers under WIA. Under this service strategy, Career Center staff will
refer trade eligible workers interested in training to the WIA Career
Advisor. The Career Advisor will utilize the same intake, assessment, and
approval for training process used with other customers. During the
assessment process a reemployment plan is created and the customer
applies for training. Following receipt of a letter of acceptance and
financial aid award letter from an approved training provider, the Career
Advisor will complete the DOL-2417 Trade Act Application for Training
form and forward to the state Trade Act Coordinator either recommending
or not recommend training. Trade eligible workers being recommended
and approved for training will be co-enrolled. A Cost Commitment Sheet
is completed which identifies the coordination of dollars from the Individual
Training Account (ITA) and Trade Adjustment Assistance (TAA) being
used for training (i.e. occupational training, support, out-of-area-job
search/relocation, remediation).
15. Describe how WIA and other funds available in the area are used to
conduct outreach and recruitment for individuals in special
populations, including veterans, migrant and seasonal farmworkers,
individuals with disabilities, public assistance recipients, offenders,
customers with limited English proficiency and other groups.
Discuss the local area’s serves to older workers.
The One-Stop Delivery System will be responsive to the needs of special

target groups. Existing partnerships and collaboratives serving these
designated groups will be linked to the overall system so that access can
be obtained at a number of sites in addition to the comprehensive site.
Veterans – Augusta Career Center, Fort Gordon

Persons with Disabilities – Division of Rehabilitative Services,
Easter Seals, East Georgia, Goodwill Industries
Older Workers – AARP Foundation, Experience Works, Inc.
Public Assistance Recipients – Department of Family and Children
Services, Welfare-to-Work, Good WORKS!
Offenders – Faith-based organizations
Homeless – Augusta Task Force for the Homeless
16. Discuss the area’s workforce services to business and how business
and organized labor representatives on the local Workforce
Investment Board contributed to the development of these
strategies. Provide a listing of business services available through
the area’s one-stop(s), such as planned employer workshops, tax
credit assistance, and assessment and screening of potential
employees. Additionally, describe the involvement of your economic
development community in developing these strategies.
The WIB has established an Employer Services sub-committee of the

One-Stop System committee which has employer, labor and economic
development representatives. This committee reviews and recommends
the type of employer core, intensive and training services to be available
at the One-Stop Center. These services may include any of the following:
Core Services
Orientation to system and services

Multiple methods to list job openings
Information on the job listings available to the pubic and the method
of referral
Access to resumes
Access to America’s Career Kit that integrates America’s Job Bank
System, America’s Talent Bank, America’s Learning Exchange and
other state systems
Automated job matching
Screening and referral of qualified candidates
Training programs, providers and internet access to consumer
reports on effectiveness and performance of sites and specific
providers
Labor market information to bridge economic and workforce
development
Human resource information; e.g. Tax credits, UC, and access to
labor law and compliance information
Initial skills assessment/occupational profile of positions
Access to computerized training to upgrade incumbent basic skills
Rapid response, initial contacts.

Intensive Services
Rapid response services, including outplacement

Seminars and informational workshops
Customized assessment for new hires/existing staff
Linkages with other employers that have similar needs
Individualized recruitment plans
Access to economic development programs and services
Assistance to foster labor-management cooperation.
Training Services
Incumbent worker training (available through statewide initiative)

On-the-Job Training
Customized job training (based on need and fund availability)
17. The Local Government Services Delivery Act of 1997 defines ways in
which jurisdictions will work together to reduce duplication by
promoting coordinated service delivery. Discuss any regional
service delivery strategies planned within your region. Examples of
relevant strategies are: uniformity in eligible training providers, or
uniformity in maximum allowable training and supportive service
amounts.
The design of the Workforce Development System for Richmond and

Burke counties will take regional planning and service delivery into
consideration. The Richmond/Burke counties staff will coordinate with
East Central Georgia staff to determine strategies that will reduce or
eliminate areas of duplication. Through regional planning board and staff
will be able to determine service or policy areas that could be
strengthened through regional strategies to promote better customer
service. Each area will present these recommendation to their respective
WIB’s for approval.
18. Discuss how the local area is using various fund sources to develop
integrated service strategies for adult customers, especially for
TANF and other low-income individuals, including the GoodWORKS!
service strategy.
Public and private organizations concerned with workforce development in

Richmond and Burke Counties have established joint endeavors to better
link businesses needing employees to job seekers needing employment
and career development. The following additional multi-partner workforce
development locations have already been established:
a. Richmond-Burke Job Training Authority, Inc., Department of Labor -
GoodWORKS! Facilitator, Richmond County Department of Family
and Children Services, Department of Labor – Augusta Career Center,

Augusta Technical College, Department of Labor Rehabilitation
Services, CSRA Economic Opportunity Authority, Consumer Credit
Counseling, Golden Harvest Food Bank, and Goodwill have
endeavored to provide a continuum of services for individuals
transitioning from welfare to work through GoodWORKS!. As of
January 2005, GoodWORKS! service providers include Arbor, Inc.,
30901 Development Corporation and Richmond County Communities
In Schools. Monthly leadership meetings as well as customer staffings
with all partners contribute to maximum utilization of area resources to
meet customer’s employment, training and supportive service needs.
The partners will continue this collaborative approach to service
delivery for hard to serve TANF customers to move them into the
workforce.
b. At Augusta Technical College, the Fatherhood Initiative and New

Connections combine forces to further workforce development.
c. At the Department of Labor Augusta Career Center, Job Corps and

Goodwill’s Working Solutionssm (for persons transitioning from
homelessness) are meeting the needs of special populations.
d. Department of Labor representatives provide on-site services at the

Division of Rehabilitation Services.
e. Department of Labor representatives provide on-site services at the

Veterans Administration Employment and Training offices.
f. On the Fort Gordon Army Base, there are a consortia of organizations

providing services to meet the needs of veterans under the auspices of
ACAP.
g. A number of churches have invited service providers into their

communities to meet workforce development and associated needs;
these include Beulah Grove Community Outreach, Mount Zion, and
Antioch Baptist Church.
h. Community partners that have been awarded One-Stop Grants

through the state will be linked to the system to ensure comprehensive
service delivery to their special target groups. These currently include:
Antioch Economic Empowerment Ministries, Inc., Shiloh Community
Center and 30901 Development Corporation.
i. The WIB approved implementation of Community Workforce Career

Link, an effort to bring workforce services into low-income
neighborhoods. This currently represents a collaboration of WIA,
Augusta Housing Authority – ROSS Grant for HUD and community
services/resources – CBO (CSRA EOA).

j. A Mobile Learning Lab that covers rural Burke County taking WIA core
and intensive services to outlying communities.
19. An important feature of the customer-focused system under WIA is

increased options for accessing workforce services. Discuss steps
your area is taking to address increased options, such as: alternative
access points, self-directed and electronic services, development of
resource areas, orientation to services, enhanced reception/greeter
functions, or service referral mechanisms for various customer
groups and at various sites within your system. Review and
incorporate ETA’s National Strategic Directions – “System Reform
and an Increased Focus on Workforce Education and Training” as
appropriate.
The WIB has indicated that customers will have access to quality services
on an equal basis. This means that the system will need to be responsive
to customers geographically with as many options for accessing services
as the system will support. In keeping with the WIB’s guiding principle, the
following accomplishments have resulted:
¾ Technology upgrade and refurnishing of Mobile Learning Lab with

state of the art equipment to use in rural areas of Burke County.
This remote One-Stop concept provides residents in remote areas
access to WIA core and intensive services that inform and direct
them to job training, career development and job opportunities
available through the Workforce Investment System.
¾ Affiliate site established at Goodwill Industries Career Center –
servicing South Augusta, Richmond County.
¾ Community Workforce Career Link – established Jennings Place
Community Center to provide workforce links in low-income
neighborhoods.
¾ Regional collaboration – Based on high volume of request for
information and/or assistance from non-Area residents, Area 13
Career Advisor staff is now out-stationed at the comprehensive site.
VI. Performance Accountability
1. The plan update will include the process of estimating performance

levels for PY 2007 and 2008 to be submitted as Attachment C. Please
indicate if there are any changes to populations served, to the
economy or other mitigating factors when developing your
performance goals.
See Attachment C
2. Describe local strategies for obtaining and using customer feedback.

Customer satisfaction and continuous improvement are very critical
components to the success of the Workforce Development System. The
WIB has designated a Customer Satisfaction/Continuous Improvement
sub-committee to oversee strategic development of this area. This
committee works closely with the area’s One-Stop Operators, staff, One-
Stop sites and partner agencies to evaluate the system’s effectiveness.
Initial feedback from customers has been obtained at the Augusta Career
Center through surveys. Based on responses, services have been added
(additional resource area with computers and a computer lab) or modified
to meet the needs of customers. Feedback at affiliate sites is also
obtained using the survey method. Processes are modified to improve
service delivery and resources added or changed to meet customer needs
as much as possible. Management staff continuously review customers
feedback to improve our responsiveness to customer needs.
3. Describe the board's strategies and process for evaluating the

system's progress in meeting the needs of employers and
individuals in the community, including how the board is promoting
continuous improvement of the local system.
Several of the guiding principles developed by the WIB address quality

services and continuous improvement. The WIB has indicated that:
Customers will have access to quality services on an equal basis.

One-Stop services will be efficient, effective and user friendly based on
positive customer service techniques.
One-Stop leadership will continually encourage quality innovation and
creativity in service provision.
In support of these principles, the Workforce Development/One-Stop

system will strive to incorporate strategies developed under the Simply
Better! continuous improvement initiative to achieve creativity, flexibility,
customer satisfaction, success and excellence in service delivery. These
strategies –
Value and respect the customer – quality is defined and judged by the
customer
Include leadership that sets policy and direction with a customer focus
- values are clear and expectations are high
Include a system that is future oriented with short-term and long-term
goals.
Empower, support, value and recognize employees.
Make decisions based on reliable information, data and analysis.
Design quality into processes and services
Have a performance system that focuses on results.

The WIB, through its Performance Accountability committee monitors and
reviews overall effectiveness of the Workforce Investment System. This
committee has oversight responsibilities to evaluate both qualitative and
quantitative measures. This committee interfaces with administrative
support staff, One-Stop operator staff, partner agency staff and customers
to assess all facets of development and delivery within the system.
VII. Equal Access and Opportunity
1. In 1-2 paragraphs, briefly describe local procedures and staffing to

address grievances and complaint resolution.
Problem resolution will be handled at several levels: customers,

employee and partner. Customers will have access to a partner
supervisor or One-Stop Coordinator to resolve issues. Employees will
have access to their respective agency processes or the One-Stop
Coordinator for problem resolution. Partners will have access to the One-
Stop Operators or the WIB as denoted under Disputes in the
Memorandum of Understanding. At each level, all efforts will be made
resolve problems informally in a timely manner. Ultimately the area’s
Grievance Procedure can be followed if attempts at informal resolution are
unsuccessful.
2. Describe how the local area is ensuring full accessibility of sites and
services. Examples include an accessibility checklist on which staff
have been trained, assistive technology in resource rooms, and
ongoing coordination, training and mutual referrals with community
rehabilitation providers.
The Richmond/Burke Workforce Investment Board requires it’s

comprehensive and/or affiliate sites to comply with the Americans with
Disabilities Act to ensure accessibility to customers and other pertinent
special populations within the workforce area. The WIB also requires its
training and/or service providers to have facilities that are accessible
which are described in their application to offer WIA services. This
requirement is monitored during pre-award surveys conducted by
Authority staff. It is also reviewed in service provider orientations and
quarterly meetings by the area’s Equal Opportunity Officer. Resource
areas of the comprehensive and affiliate sites have or will have assistive
technology to accommodate special needs. Rehabilitation services of the
Georgia Department of Labor have an on-site presence (part-time) at all
One-Stop sites for purposes of coordination, referral and evaluation (if
necessary).
3. Describe the local area’s policy for ensuring priority of service for
veterans and how GDOL employment services to veterans are
integrated into the local workforce system.

The Georgia Department of Labor/Career Center is the designated
comprehensive one-stop. Affiliate sites are located at the Augusta
Technical College - Waynesboro Branch (Burke County One-Stop site)
and Goodwill Industries of Middle Georgia and CSRA, Inc. (South Augusta
One-Stop site). The Georgia Department of Labor employment services
to veterans and other qualified persons are provided as part of the overall
services available to job seekers at these facilities. At the Burke County
and South Augusta One-Stops, a Georgia Department of Labor
Employment Specialist is on site full-time and can provide information
and/or make referrals to the Augusta office and site partners. As part of
the local Georgia Department of Labor /Career Center overall process,
veterans and other qualified persons are notified of their priority for
services and made aware of available assistance by the Veteran
Representative. The Vet Rep will assist the job seeker with job referrals
and job development contacts. He/she may also receive information on
training, workshops, and other available supportive services to assist in
securing employment. Veterans and other qualified persons requiring
services beyond these services will be referred to the appropriate provider
within the One-Stop(s).
Veterans and other qualified persons being considered for WIA intensive
or training services will be required to follow the same Adult/Dislocated
Worker Services Process as non-veterans. When it is determined that
there is a need for more intensive services, the pre-assessment process
will be followed:
Have a performance system that focuses on results.
1. Reviewing the Partners’ Referral Form and attachments for

completion.
2. Reviewing Customer Information, Work History, and Customer Profile
on the automated system for completion. If information is not entered
individual should be provided with the appropriate forms to complete.
3. Determining if training interest is a demand occupation.
4. Contacting to schedule an interview/assessment.
The Career Advisor will determine what intensive services are needed and
assist in creating an individual employment plan to identify the
employment goals, appropriate achievement objectives, and appropriate
combination of services for the participant to achieve the employment
goal(s). The following criteria are required for training:
1. Completion of appropriate assessment processes.

2. Application to and has a letter of acceptance into a training institution’s
program of study.
3. The training is listed on the Georgia Eligible Provider List (EPL).
4. Application for HOPE and PELL grant assistance.

5. Completion of appropriate programmatic requirements for training
school and program desired such as physicals, drug screens, pre-
interviews, travel and lodging arrangements, etc.
In accordance with the priority provisions outlined in the Jobs for Veterans
Act (PL 107-288) eligible veterans and other qualified persons will be
given priority over non-veterans for all available services. The Authority
has also included these provisions in its priority of services policy, when it
is determined that WIA adult funds are inadequate to meet the needs of
job seekers. Veterans and other qualified persons who qualify as low-
income or a dislocated worker and meet program and training
requirements will be given priority over non-veterans.
4. Describe the area's efforts to address the needs of customers with

limited English proficiency (LEP). Key elements include staff,
technology and availability of materials in languages prevalent in the
area.
Translation Services are available through the Department of Labor

Augusta Career Center for persons with limited English proficiency. There
is a catalogue of DOL staff who can speak 26 different languages. Career
Center staff have a toll free number to call to access these individuals for
customers. Additionally, there is a toll free number (plus access code)
available to reach translators of languages not covered by DOL staff.
Customers are taken to a private environment to speak with individuals in
their native languages. The Augusta Career Center has printed material
on-site in Spanish and may access printed material in other languages
from the DOL Career Center in Gwinnett County as needed.
5. Where applicable, describe how services to Migrant and Seasonal

Farmworkers (MSFWs) are integrated into the local workforce
system. Describe any specific local or regional service strategies for
migrant workers.
N/A

VIII. Plan Attachments
Attachment A: Area Sites and Services

Please complete and submit the matrix.
Attachment B: Memoranda of Understanding, Local Chief Elected

Official Agreements, and Resource Sharing
Agreements
Please submit all current MOUs, CEO Agreements, and RSAs here.
See GDOL memo “Guidance on Local Agreements” dated February
8, 2006.
Attachment C: Performance Worksheets

Please complete your area worksheet.
NOTE: Instructions for estimating performance levels for PY2007

and PY2008 will be transmitted to local areas separately.
Attachment D: Local Area Assurances
The attached local assurances were developed to address provisions of

the Workforce Investment Act and the Final Rule. By virtue of original
signatures with submission of the plan, the local area agrees to abide by
these provisions.
Attachment E: Organizational Chart – Workforce/One-Stop System
Attachment F1: Priority of Service for Intensive and Training Services

When Adult Funds are Determined to be Limited
Attachment F2: Individuals/Target Groups Served in the Area
Attachment F3: Eligibility Guidelines for Needs-Related payments and

Supportive Services for Adults/Dislocated workers
and Youth
Attachment F4: Post Employment Non-Cash Award Policy for Adults,

Dislocated Workers, and Older Youth Receiving
Follow-Up Services
Attachment F5: Demand Occupations
Attachment G: Grievance Procedure
Attachment H Individual Training Account Policies

Attachment A
Area Sites and Services
List the name, address and phone number of each comprehensive WIA service site. It is not
necessary to list affiliate/single partner locations. For each comprehensive site, specify the lead
partner or One-Stop operator in bold type, followed by the other partners that provide services
at that site. In the third column, indicate the major services (e.g., career counseling, assistance
with training, vocational rehabilitation, UI, employment services, etc.) provided at the site by the
partners specified in the second column. Add rows for additional sites as needed.
Lead Partner/One-Stop
Comprehensive Service Operator Major Services Provided by
Sites Other Partners Each Partner
Georgia Department of One-Stop Operator (1) Wagner Peyser Employ-

Labor Augusta Career Consortium: ment Services
Center (1) GDOL – ACC* - NAFTA, TAA
601 Greene Street (2) R/B JTA - Veterans Workforce/Out-
Augusta, GA 30901 (3) ATC reach Services
- UI Services
* Lead Partner (2) Intensive and Training
Services for WIA Adults,
Other Partners Dislocated Workers WtW
(4) GDOL – RS eligibles
(5) CSRA EOA, Inc. (3) Adult Education and
(6) AARP – SCSEP Literacy – referrals
(7) RC DFACS - Assessment/Admissions
(8) Experience Works, Inc. requirements for
(9) Job Corps vocational programs of
(10) Goodwill study
(11) AHA (4) Rehabilitation Services
(5) CSBG – E & T Services –
Outreach/Recruitment/
Initial Assessment,
Orientation, Job Search
Follow-up
(6) Assessment/Work
Experience for Older
Workers
(7) Assessment orientation for
TANF/other services of
DFCS
(8) Assessment/Older Worker
Training
(9) Recruitment/Assessment
Enrollment in Job Corps
(10) CSBG – E & T Services
Homeless Services
(11) Assessment/Housing
Authority Services

Attachment A (continued)
List the name, address, and phone number of each additional WIA service site. (Some
local areas refer to these sites that are not comprehensive One-Stops as satellites,
specialized sites, or simply workforce service access points.) For each site, specify the
lead partner in bold type, followed by the other partners that provide services at that
site. In the second column, indicate the partners that provide services at that site. In
the third column, indicate the major services (e.g., career counseling, assistance with
training, vocational rehabilitation, UI, employment services, etc.) provided at the site by
the partners specified in the second column. Add rows for additional sites as needed.
Lead Partner/One-Stop
Major Services Provided by
Additional Service Sites Operator
Each Partner
Other Partners
Augusta Technical One-Stop Operator (1) Wagner Peyser Employ-

College Consortium: ment Services
Burke County Career - NAFTA, TAA
(1) GDOL – ACC - Veterans Workforce/Out-
Center
(2) R/B JTA reach Services
Augusta Tech Drive
(3) ATC * - UI Services
Waynesboro, GA 30833 (2) Intensive and Training
* Lead Partner Services for WIA Adults,
Dislocated Workers WtW
Other Partners eligibles
(3) Adult Education and
Literacy – referrals
(4) GDOL – RS - Assessment/Admissions
(5) CSRA EOA, Inc. requirements for vocational
(6) BC DFCS programs of study
(7) Experience Works, Inc. (4) Rehabilitation Services
Outreach/Recruitment/
Initial Assessment,
Orientation, Job Search
Follow-up
(6) Assessment orientation for
TANF/other services of
DFCS
Training

Attachment A (continued)
List the name, address, and phone number of each additional WIA service site. (Some local areas refer
to these sites that are not comprehensive One-Stops as satellites, specialized sites, or simply workforce
service access points.) For each site, specify the lead partner in bold type, followed by the other partners
that provide services at that site. In the second column, indicate the partners that provide services at that
site. In the third column, indicate the major services (e.g., career counseling, assistance with training,
vocational rehabilitation, UI, employment services, etc.) provided at the site by the partners specified in
the second column. Add rows for additional sites as needed.
Lead Partner/One-Stop Operator Major Services Provided by

Additional Service Sites
Other Partners Each Partner
Goodwill Industries South One-Stop Operator Consortium: (1) Wagner Peyser Employment
Augusta One-Stop Services
(1) GDOL – ACC
3120Peach Orchard Rd. - NAFTA, TAA
(2) R/B JTA
Augusta, GA 30906 - Veterans Workforce/Out-
(3) ATC
reach Services
- UI Services
* Lead Partner
(2) Intensive and Training
Services for WIA Adults,
(4) Goodwill Industries*
Dislocated Workers WtW
eligibles
Other Partners
(3) Adult Education and Literacy
– referrals - Assessment/
(5) CSRA EOA, Inc.
Admissions requirements for
(6) DOL - RS
vocational programs of study
(7) AHA
(8) AARP – SCSEP
Outreach/Recruitment/ Initial
(9) RC DFCS
Assessment, Orientation, Job
(10) Experience Works, Inc.
Search/ Placement, Follow-
(11) Job Corps
up, Career Planning, Case
(12) Goodwill – Working Solutions
Management, Pre Vocational
Services, Computer Training
Outreach/Recruitment/ Initial
Assessment, Orientation, Job
Search Follow-up
(6) Rehabilitation Services
(7) Assessment/Housing
Authority Services
(8) Assessment/Work
Experience for Older Workers
(9) Assessment for TANF/other
services of DFCS
Training
(11) Recruitment/Assessment
Enrollment in Job Corps
(12) (12) CSBG – E & T Services
Homeless Services

Attachment B
MEMORANDUM OF UNDERSTANDING
For Richmond/Burke Counties Workforce Investment Area
In The State of Georgia
Pursuant to the
WORKFORCE INVESTMENT ACT OF 1998 (WIA)
In accordance with the Workforce Investment Act of 1998, this Memorandum of

Understanding (hereinafter “MOU”) is entered into by and between the Richmond/Burke
Workforce Investment Board (hereinafter “WIB”) and the Richmond/Burke Counties
partner agencies, listed below.
1. Parties: The parties to this MOU are the following:
a. Organization: Richmond/Burke Job Training Authority, Inc.

Name, Title: Aray Darden, Executive Director
Address: 209 7th Street
City, State: Augusta, GA 30901
Telephone: 706-721-1858
Fax: 706-721-7395
E-mail: darden12@bellsouth.net
Program Represented: WIA – Title I
b. Organization: Georgia Department of Labor – Augusta

Career Center
Name, Title: Naomi Glenn, Acting Manager
Address: 601 Greene Street
Telephone: 706-721-3131
Fax: 706-721-7680
E-mail: naomi.glenn@dol.state.ga.us
Program Represented: TAA, NAFTA, ES, UI, VETS
c. Organization: Augusta Technical College

Name, Title: Terry Elam, President
Address: 3200 Augusta Tech Drive
Telephone: 771-4005
Fax: 771-5715
E-mail: telam@augusta.tec.ga.us
Program Represented: Post-secondary Vocational Education, Adult
Education
d. Organization: CSRA Economic Opportunity, Inc.

Name, Title: Gloria Lewis, Executive Director

Attachment B
Address: 1261 Greene Street

Telephone: 706-722-0493
Fax: 706-722-8565
E-mail: glewis@csraeoa.org
Program Represented: E&T Community Service Block Grant
e. Organization: Georgia Department of Labor – Rehabilitation

Services
Name, Title: Ava Scearce, District Director
Address: 1220 W. Wheeler Parkway
City, State: Augusta, GA
Telephone: 706-650-5600
Fax: 706-650-5624
E-mail: ava.scearce@dol.state.ga.us
Program Represented: Vocational Rehabilitation
f. Organization: Augusta Housing Authority

Name, Title: Jacob Oglesby, Director
Address: P.O. Box 3246
Telephone: 706-724-5466
Fax: 706-724-2342
E-mail: phaexe@augustapha.org
Program Represented: HUD, Employment & Training
g. Organization: AARP Foundation - SCSEP

Name, Title: Bill Collins, Project Director
Address: 337 Telfair Street
Telephone: 706-722-4700
Fax: 706-722-2270
E-mail: scbcollins@aol.com
Program Represented: Senior Community Service Employment
h. Organization: Richmond County Department of Family &

Children Services
Name, Title: Kenneth Joe, Sr., Director
Telephone: 706-721-2536
Fax: 706-721-7140
E-mail: kejoe@dhr.state.ga.us
Program Represented: TANF, E&T Work Programs
i. Organization: Experience Works, Inc.

Name, Title: Billy Wooten, Regional Director

Attachment B

City, State: Richmond Hill, GA 31324
Telephone: 912-756-7708
Fax: 912-756-7739
E-mail: billy_wooten@experienceworks.org
Program Represented: Title V – Older Americans Act
j. Organization: Dynamic Educational Systems, Inc.

Name, Title: Conrad M. Cooke, WIA Coordinator
Address: 615 Peachtree Street, Suite 1005
City, State: Atlanta, GA 30308
Telephone: 800-872-4604, ext. 125
Fax: 404-874-6781
E-mail: cookec3303@msn.com
Program Represented: Job Corps
k. Organization: Burke County Department of Family and

Children Services
Name, Title: Susan Coursey, Director
Address: 729 W. 6th Street
City, State: Waynesboro, GA 30830
Telephone: 706-554-7751
Fax: 706-554-7093
E-mail: srcoursey@dhr.state.ga.us
Program Represented: TANF
l. Organization: Goodwill Industries of Middle Georgia and

the CSRA
Name, Title: Mr. James K. Stiff, President/CEO
Address: 688 Walnut Street, Suite 200
City, State: Macon, GA 31201
Telephone: 478-746-7647
Fax: 478-746-7649
E-mail: jstiff@goodwillworks.org
Program Represented: HUD E&T Programs for Homeless
Community Service Block Grant
E&T Programs – Resource Center
The information in Section 1 may be updated as necessary by giving written

notice to all parties to this MOU.
2. Purpose: The purpose of this MOU is to describe the ways in which the
parties will use their resources to better serve their customers through an
integrated and coordinated service delivery system under the provisions of the
Workforce Investment Act of 1998 (“WIA”). By signing this MOU, the parties
agree to abide by the terms, conditions, goals, policies, principles and regulations
of WIA. The parties enter into this MOU in a spirit of cooperation, with the

Attachment B
understanding that the development and implementation of the coordinated

service delivery system will require mutual trust and teamwork on the part of
each party.
a. This MOU reflects a commitment by all of the parties to the following

shared principles:
• Support a common vision.
• Establish and support common goals.
• Be held accountable for upholding our role.
• Engage in continued mutual dialogue to enhance the partnership.
• Maintain free and open communication among partners.
• Reach an understanding of each partner’s perspective and interface

each agency’s assets for the strengthening of the whole.
• Seek and establish mutual trust among all partners.
• Commit staff time and other resources, to the extent possible, to

facilitate and manage the agency’s participation in the partnership.
• To the extent possible, accommodate itinerant staff from other

agencies.
b. This MOU reflects a commitment by all of the parties to the following

shared goals:
• Universal Access. All customers will have access to a core set of

services at each One-Stop Center, designed to provide information to
aid in career and employment decisions. Core, intensive, training, and
support services will be made available on site and through off-site
locations.
• One-Stop Approach. All customers may explore work preparation and

career development services and have access to information on a wide
range of employment, training, and educational opportunities.
Services will be made available through a One-Stop center(s) within
Richmond and Burke counties and through an electronic system
convenient to the customer.
• Individual Choice. Customers will have access to a multitude of

career, skill, employment, and training information to obtain the

Attachment B
services and skills they need to enhance their employment

opportunities, based on their individual needs.
c. The parties further agree that difficulties that may arise from differences in
organizational practices and philosophies between the parties must be
addressed in good faith. Examples may include differences in:
• Business/office hours.
• Legal holiday schedules.
• Information or equipment sharing policies.
• Supervisory responsibilities.
The parties affirm that any such difficulties will be addressed in good faith and
that policies and practices that can be adjusted will be adjusted over time in the
interest of coordination.
3. Duration: This MOU shall remain in effect until terminated by the repeal of the
Workforce Investment Act of 1998 (“WIA”) or otherwise by action of law or in
accordance with this section.
Any party may withdraw from this MOU by giving written notice of intent to
withdraw at least 180 calendar days in advance of the effective withdrawal date.
Notice of withdrawal shall be given to all parties at the addressees shown in
Section 1 of this MOU, and to the contact person so listed, including the persons
added through any information updates received by the parties pursuant to
Section 1.
Should any One-Stop Partner withdraw from this MOU, this MOU shall remain in
effect with respect to the remaining One-Stop Partners. Any One-Stop Partner
that withdraws from this MOU, or fails to execute an MOU, will forfeit its seat on
the WIB.
4. Modification and Assignment: Any party may request in writing an

amendment to this MOU through the WIB. This MOU may be modified at any
time by written agreement of the parties. To be valid, any modification must be in
writing, signed and dated by all parties. Assignment of responsibilities under this
MOU by any of the parties shall be effective upon written notice to the parties.
5. One-Stop System Description: The One-Stop system description in the

Workforce Investment WIA plan, including modifications thereto, is incorporated
into this MOU by reference. The One-Stop system is based on the seven reform
principles of WIA: Streamlining services through better integration of services;
Empowering individuals; Universal access; Increased accountability; Strong roles
for local boards; State and local flexibility; and Improved youth programs.
6. Affiliate Sites and Access Points: The One-Stop system in the

Richmond/Burke Workforce Investment Area will include affiliate sites and

Attachment B
access points, as well as a comprehensive One-Stop Center. The Workforce

Investment Board will seek the full, active participation of all partners and strive
to combine available resources to meet the needs of the One-Stop customers,
employers, job seekers and youth.
7. Data Collection/Reporting: The One-Stop System will utilize automated tools

available from the state to ensure that customers data, for collection and
reporting purposes, is available in a compatible data format to ensure sharing
among local system partners.
8. Marketing: The parties to this MOU agree to participate in a collaborative

marketing program to inform customers and the community at large of the
services available through the One-Stop service delivery system. As feasible,
this marketing program may include:
• Web site development.

• Public information and education.
• Brochures and flyers.
• Paid television/radio commercials.
• Public-service television/radio commercials.
• Print media advertising.
• Press releases.
• Use of G1 logo, denoting membership in Georgia’s statewide system.
Marketing efforts will fit within the framework of the statewide marketing plan.
9. Resource Sharing: It is expressly understood that this MOU does not constitute
a financial commitment, but rather an interest to commit resources to support
system level and specific location (One-Stop Center) costs in the future as the
parties’ allocations and budgets are known and the One-Stop System evolves.
10. Cost Allocation Agreements: The parties to this MOU shall arrive at individual
or collective cost allocation plans and/or other financial agreements with specific
line items. These plans or agreements may reference this MOU and be
incorporated in this MOU by reference. However, cost allocations plans and
other financial agreements are expected to have one-year or two-year terms, as
appropriate, and may fluctuate as the parties’ budgets change. The revision,
modifications, and/or expiration of any cost allocation plans or other financial
agreements which reference this MOU shall not affect the validity of this MOU.
11. Non-Discrimination: All parties to this MOU certify that they are equal
opportunity employers. All agree that they will not discriminate in their
employment practices or in provision of services on the basis of gender, age,
color, creed, religion, national origin, disability or veterans’ status, or on the basis
of any other classification protected under state or federal law.

Attachment B
12. Confidentiality: Parties to this MOU agree to comply with the provisions of WIA
and applicable sections of the Rehabilitation Act and/or other appropriate statute
or requirement to assure the following:
a. All applications and individual records related to services provided under

this MOU, including eligibility for services enrollment, and referral shall be
confidential and shall not be open to examination for any purpose not
directly connected with the delivery of such services.
b. No partner will publish, disclose or use, or permit or cause to be

published, disclosed, or used, any confidential information pertaining to
One-Stop applicants, participants, or customers overall.
c. Additionally, each partner will agree to abide by the current confidentiality

provisions of respective statutes and shall share information necessary for
the administration of the program. Parties therefore agree to share client
information necessary for provision of services under WIA, i.e.,
assessment, universal intake; program or training referral; job
development or placement activities; and other services as needed for
employment or program support purposes within limitations provided by
applicable laws.
13. Indemnification: Parties to this MOU indemnify, defend and save harmless the
other parties and the officers, agents and employees of the other parties from
any and all claims and losses accruing or resulting to any and all contractors, sub
contractors, suppliers, laborers, and from any and all claims and losses accruing
or resulting to any person, firm or corporation who may be injured or damaged in
the performance of this MOU as a result of the indemnifying party’s acts or
omissions in performing under this MOU.
14. Methods of Referral: Parties to this MOU agree to jointly develop and
implement a process for common intake and referral. Parties agree to cross-train
staff on the services of each participating party and the spectrum of related
services available through respective agencies. As appropriate, site visits, field
trips, and joint training shall be available to staff who are responsible for making
referrals. A mutually acceptable referral process and form(s) shall be adopted by
all parties to this MOU with the commitment to evaluate this process and modify
it a needed for improvement.
15. Dispute Resolution: The parties shall first attempt to resolve all disputes
informally. Any party may call a meeting of all parties to discuss and resolve
disputes. Parties shall continue with their responsibilities under this MOU during
any dispute. The local WIB may seek assistance from the appropriate state
agencies, the Governor, or the State Workforce Investment Board in impasse
situations.
Should informal resolution efforts fail, the dispute shall be referred to the
Chair of the Richmond/Burke Workforce Investment Board, who shall

Attachment B
place the dispute upon the agenda of a regular or special meeting of the
WIB. The WIB shall attempt to mediate and resolve the dispute.
16. Severability: If any party of this MOU is found to be null and void, or is otherwise
stricken, the remainder of this MOU shall remain in force. If any attachments or
appendices to this MOU expire, are cancelled, or are found to be null and void,
the remainder of this MOU shall remain in force.
17. Governing Law: This MOU is governed by and shall be interpreted in

accordance with the laws of the State of Georgia, State WIA enabling legislation,
and WIA.

Attachment B
MOU
18. Authority and Signatures: The individuals signing below have the authority to
commit, and do commit, the party they represent to the terms of this MOU.
For the Richmond/Burke Workforce Investment Board:
Signature Date
Pauline Jenkins, Chair

Name and Title
For the Richmond/Burke Job Training Authority, Inc. - Partner Agency:
Signature Date
Aray Darden, Executive Director

Name and Title
For the Georgia Department of Labor – Augusta Career Center - Partner Agency:
Signature Date
Naomi Glenn, Acting Manager

Name and Title
For the Augusta Technical College - Partner Agency:
Signature Date
Terry Elam, President

Name and Title
For the CSRA Economic Opportunity Authority, Inc. - Partner Agency:
Signature Date
Gloria Lewis, Executive Director

Name and Title

Attachment B
MOU
For the Georgia Department of Labor - Rehabilitation Services - Partner Agency:
Signature Date
Ava Scearce, District Director

Name and Title
For the Augusta Housing Authority - Partner Agency:
Signature Date
Jacob Oglesby, Director

Name and Title
For the Richmond County Department of Family & Children Services -

Partner Agency:
Signature Date
Kenneth Joe, Sr., Director

Name and Title
For the Burke County Department of Family & Children Services - Partner
Agency:
Signature Date
Susan Coursey, Director

Name and Title
For the Job Corp - Dynamic Educational Systems, Inc. - Partner Agency:
Signature Date
Conrad Cooke, WIA Coordinator

Name and Title

Attachment B
MOU
For the Goodwill Industries of Middle Georgia and the CSRA - Partner Agency:
Signature Date
James K. Stiff, President/CEO

Name and Title
For the Experience Works, Inc. - Partner Agency:
Signature Date
Billy Wooten, Regional Director

Name and Title

Attachment B
MOU
19. Authority and Signatures: The individuals signing below have the authority to
commit, and do commit, the party they represent to the terms of this MOU.
Joint Non-Venture Clause: To the extent that this MOU includes the terms
“partners” and/or “partnership”, the parties expressly agree that such terms are
being used in a colloquial sense only. Accordingly, notwithstanding the use of
the terms “partners” and/or “partnership”, the parties are and shall be
independent contractors to one another, and nothing herein shall be deemed to
cause this MOU to create a legally enforceable partnership, agency or joint
venture. Further, no party shall be responsible for the acts of omissions of any
other party”.
For the Richmond/Burke Workforce Investment Board:
Signature Date
Pauline Jenkins, Chair

Name and Title
For the AARP Foundation - SCSEP - Partner Agency:
Signature Date
Bill Collins, Project Director

Name and Title

Attachment B
MOU
Richmond/Burke
Memorandum of Understanding
ATTACHMENTS
Attachment I Partners’ Referral Form
Attachment II Resource Sharing Plan

Richmond/Burke Counties Attachment B
Workforce Investment System
PARTNERS’ REFERRAL FORM – Attachment I
I. CUSTOMER INFORMATION: County of Residence:________________________
Name/Social Security Number:_________________________________________________________________________________
Address/City/State/Zip:_______________________________________________________________________________________
Home Telephone Number:__________________________________ Date of Birth:_______________________ Age:______
II. SERVICES RECEIVED: (To be completed by agency making the referral) (attach any appropriate documentation)
Start End WIA

A. Staff Assisted Core Services Date Date Funded Additional Comment
Information and Referral to Services
Orientation to Services/Workshops Yes No
Service Needs Evaluation Yes No

Job Matching, Job Referrals, Job Search
Assistance, or Job Development Yes No
Job Clubs, Job Search Planning Yes No

Career Guidance, Georgia Career
Information System Yes No
Follow-up Activities and Re-assessment
for Services Yes No
Filing Unemployment Insurance
Claims/Profiling Yes No
Unemployment Insurance Eligibility
Review Program Yes No
Other: Yes No
Start End WIA

B. Intensive Services Date Date Funded Additional Comment
In-depth & Diagnostic Assessment Yes No
In-depth Interviewing and Evaluation Yes No

Development of Individualized
Customer Service Plan Yes No
Individual and/or Group Counseling Yes No
Service Coordination Yes No

Basic Workforce Readiness and/or
Pre-vocational Skills Yes No
Adult Basic Education, General
Education Diploma Preparation Yes No
Out-of-Area Job Search/Relocation
Assistance Yes No
Internship/Work Experience Yes No
Other: Yes No
C. Referral Comments:_____________________________________________________________________________________
_______________________________________________________________________________________________________

Richmond/Burke Counties Attachment B
Workforce Investment System
PARTNERS’ REFERRAL FORM – Attachment I
III. REFERRING INFORMATION:
Date
Date Referral
Referral Made:
Made:
A. Initial Referral: (To be completed by agency making the referral)
Name/Title of Person Initiating Referral: Agency Name:
Agency Telephone Number/Fax Number: Email Address:
Agency Referring To: Contact Name:
IV. STATUS OF REFERRAL: (To be completed by agency receiving referral) Date Referral Received:
A. WIA Staff: Complete to determine eligibility for WIA funded intensive and/or training service.
YES NO NA
1. Did individual receive at least two (2) staff assisted Core Services?
2. Did individual receive any Intensive Services?
3. Was individual unable to get a job based on the following guidelines:
a. Individual was unemployed four (4) weeks or more at date of referral & at or below 125% of Poverty Level. OR
b. Individual was underemployed at or below 125% of the Poverty Level. OR
c. Individual is Dislocated Worker.
AND
d. Individual had six (6) qualified referrals for employment. OR
e. Individual had two (2) unsuccessful interviews.
OR
f. Individual has skills in declining industry. OR
g. Individual has no marketable skills. OR
h. Has other circumstances determined at the discretion of the One-Stop Manager and Career Advisor.
B. Non-WIA Funded Staff (ex: SCSEP, DRS): Is service based on meeting certain eligibility criteria? Yes No
Comments:____________________________________________________________________________________________
C. Is individual eligible for WIA funded training services (IV. A) or non-WIA funded services (IV. B)? If yes (as appropriate),
complete information below.
Start Date: Type of Service/Training:
Projected End Date:
Days Per Week: Mon Tues Wed Supportive Services: Transportation Meals Childcare Clothing
Thurs Fri Sat Sun Incidentals None Other:_________________ Amount:___________
Hours Per Week:______________
Barriers/Limitations Identified: 1._____________________ 2._____________________ 3.______________________
If no (A or B), specify reason:_____________________________________________________________________________

D. Based on this referral, was individual referred to other agencies for service/additional services? If yes, check:
Department of Labor: Career Center Augusta Housing Authority
Goodwill Industries Richmond/Burke Job Training Authority
GoodWORKS! Georgia Psychological Services
Community Mental Health Augusta Technical College
Neighborhood Improvement Project-Health Services Adult Education
Richmond County DFCS Economic Opportunity Authority, Inc. (EOA)
Burke County DFCS Experience Works, Inc. (former Green Thumb)
Job Corps: ABC DESI AARP Foundation SCSEP
Department of Labor-Rehabilitation Services
Other:_________________________________
Note: Receiving agency should return a completed copy to agency initiating referral and to any subsequent agency referrals. Attach
appropriate documents.
Signature/Date of Person Completing Section IV:___________________________________________________________________

Attachment B
Richmond/Burke
Memorandum of Understanding
Resource Sharing Plan - Attachment II
The resource sharing plan provides the framework for key partner commitment with
regard to the allocation and sharing of operational costs and resources. The sharing of
operation costs and resources are applicable, as applied to the Richmond/Burke
Counties Georgia local area’s comprehensive (on-site) One-Stop system’s maintenance
of monthly overhead expenses to include occupancy, utility, telephone, technology
maintenance, janitorial, and security services.
A. Cost Sharing – Scenario 1: When a One-Stop Center is located within a partner

agency and the agency has agreed to act as host facility manager, the other
partner program agencies shall not be responsible for the sharing of monthly
overhead, maintenance and upkeep of the One-Stop Center. All facility costs
other than staff will be paid by the host agency for the center.
B. Cost Sharing – Scenario 2: When a One-Stop Center is located freestanding

(i.e., not located in a partner facility), partners co-locating at the free-standing
One-Stop Center in the Richmond/Burke Counties area, may agree to contribute
to the cost of operating the center using a portion of funds made available to the
partners’ program, to the extent not inconsistent with the Federal Law authorizing
the partners’ programs, to pay for the monthly overhead, maintenance and
upkeep of the One-Stop Center.
The One-Stop system is a work in progress, and its costs and the partners’ resource
contributions may be adjusted as needed. For example, a partner may request
assistance with payment of facilities costs. Any adjustments to the resource sharing
plan would come before the consortium of One-Stop Operators for approval.

Attachment B
LOCAL CHIEF ELECTED OFFICIALS AGREEMENT

RICHMOND/BURKE COUNTIES
WORKFORCE INVESTMENT AREA
1. Mission Statement:
The mission of the Richmond/Burke Job Training Authority, Inc. implementing the
Workforce Investment Act is to establish a local workforce investment system
and provide activities that will increase the employment, retention and earnings
of residents of Richmond and Burke counties.
2. Identification of cities and counties within the geographic boundaries of

the Workforce Investment Area:
The Workforce Investment Area will comprise Augusta-Richmond County,

Georgia and the municipalities of Blythe and Hephzibah and Burke County,
Georgia and the municipalities of Girard, Keysville, Midville, Sardis and
Waynesboro.
3. Identification of Local Elected Officials:
The Local Elected Officials of the Richmond/Burke Counties Workforce

Investment Area are the Mayor of Augusta-Richmond County, Chairman of the
Board of Commissioners of Burke County and the Mayors of each municipality.
4. Designation of an individual to represent each county in the local area:
By majority consent of the Local Elected Officials, the Mayor of Augusta and the
Mayor Pro Tem shall represent Richmond County and the Chairman of the Burke
County Board of Commissioners shall represent Burke County. These individuals
shall comprise the Chief Elected Officials for Richmond/Burke counties.
Each Chief Elected Official may designate an alternate representative who shall
be an elected official to serve in their capacity. The alternate shall have the same
authority as the Chief Elected Official when serving in that capacity.
5. Authority of the Chief Elected Officials to act on behalf of constituent

governments:
The Chief Elected Officials shall have authority to act on behalf of the
governments of Blythe, Hephzibah, Waynesboro, Girard, Keysville, Midville and
Sardis as it pertains to Workforce Investment Act responsibilities.

Attachment B
The Mayor of Augusta shall be the Chairman of the Chief Elected Officials. The
Chairman will preside at all meetings of the Chief Elected Officials, shall have
signatory powers for submission of the local plan, and shall execute all
agreements on behalf of the Chief Elected Officials.
A majority of Chief Elected Officials present will constitute a quorum for the
purpose of holding a Chief Elected Officials' meeting.
6. Responsibilities assigned to the Chief Elected Officials by the Workforce

Investment Act.
In accordance with the Workforce Investment Act, the Chief Elected Officials will
have responsibility for the following:
(1) Petition Governor for designation as a Workforce Investment Area;

(2) Form a Local Elected Officials Board and execute an agreement for the
sole purpose of oversight of the Workforce Investment Act-,
(3) Select Chief Elected Official(s) to act on behalf of the group of elected
officials;
(4) Designate a Grant Recipient and Administrative Entity for Workforce
Investment Act Funds;
(5) Establish a process for assuming liability for any disallowed costs;
(6) Appoint local Workforce Investment Board members.
The Chief Elected Official(s), in conjunction with the local Workforce Investment
Board will have responsibility for the following:
(1) Develop the local workforce plan;

(2) Certify or designate One-Stop operators;
(3) Appoint the Youth Council;
(4) Oversee programs,
(5) Negotiate local performance with the Governor.
7. Establishment of the Workforce Investment Board
The Chief Elected Officials of Richmond/Burke Counties Workforce Investment

Area in accordance with Section 117 the WIA, hereby set forth the following
requirements for the establishment of a local Workforce Investment Board. All
members shall be registered voters of either Richmond or Burke County at the
time of their appointment. No individual shall be eligible to be appointed to, or
serve upon, the Workforce Investment Board who:
(1) Has been convicted of a felony or a crime of moral turpitude, unless such
individual has had his civil rights restored as provided by law;
(2) Is under indictment for a felony or a crime of moral turpitude; or
(3) Is not a resident of Richmond County or Burke County, or fails to maintain
his residence in such county.

Attachment B
a. Membership Size
In accordance with Section 117, the initial number of members of the Workforce
Investment Board shall be forty-one (41) representatives to include twenty-one
(21) members from business (a minimum of 51 %) and twenty (20) members
from the public sector (a maximum of 49%). Thereafter the number of members
shall be determined by the Workforce Investment Board with concurrence of the
Local Chief Elected Officials.
b. Initial Composition
There shall be twenty-one (21) Private Sector Representatives to include fifteen

(15) from Richmond County and six (6) from Burke County. Business
representatives shall be:
(1) Owners of businesses, chief executives or operating officers of

businesses, and other business executives or employers with optimum
policy-making or hiring authority,
(2) Representatives of businesses with employment opportunities that reflect
the employment opportunities of the local area; and
(3) Individuals nominated by local business organizations and business trade
associations.
Business representatives will include, to the extent possible, representatives of

small and minority businesses.
There shall be eighteen (18) Public Sector Representatives to include the

following:
(1) Education - 2
(2) Labor Organizations - 2
(3) Community Based Organizations - 2
(4) Economic Development - 3
(5) One-Stop Partners - 8 who shall be representatives of entities
administering the following mandated One-Stop services where available
in the area:
(A) Programs authorized under Subtitle B of Title I of WIA,

serving:
Adults
Dislocated Workers
Youth
Native American programs
Migrant and seasonal farm worker programs
Veterans workforce programs

Attachment B
Job Corps
Programs authorized under the Wagner-Peyser Act
(B) Adult education and literacy activities authorized under Title II of

WIA
(C) Vocational rehabilitation programs of the Rehabilitation Act of 1973
(D) Welfare-to-Work programs of the Social Security Act
(E) Senior community service employment activities authorized under
Title IV of the Older Americans Act of 1965
(F) Post-secondary vocational education activities under the Carl
Perkins Vocational Education Act
(G) Trade Adjustment Assistance and NAFTA Transitional Adjustment
Assistance activities of the Trade Act of 1974
(H) Activities authorized under Chapter 41 of Title 38, USC (local
veteran’s employment representatives and disabled veterans
outreach programs)
(I) Employment and training activities carried out under the
Community Services Block Grant
(J) Employment and training activities carried out by the Department
of Housing and Urban Development
(K) Programs authorized under State unemployment compensation
laws
(6) Additional One-Stop partners - 1 including individuals from the

following areas:
(A) TANF Programs authorized under the Social Security Act

(B) Employment and Training and work programs of the Food Stamp
Act of 1977
(7) Other - Veterans Representative - 2
(C) Members may represent more than one category of representation.

(D) Nomination Process
Nominations for the Workforce Investment Board shall be secured as follows:
8. Private Sector
Private sector representatives shall be selected from among individuals

nominated by the Metro Augusta Chamber of Commerce and the Burke County
Chamber of Commerce and other business organizations in the Workforce
Investment Area. Whenever possible at least half of such business and industry
representatives shall be representatives of small business including minority
business and should reasonably represent the industrial and demographic
composition of the business community.

Attachment B
A slate of nominations will be consolidated and presented to the Chief Elected

Officials. The Chief Elected Officials shall determine those nominees who best
represent the private sector requirements and will appoint members to the
Workforce Investment Board.
9. Public Sector
a. Education
Education representatives shall represent local educational agencies, including

school boards, providers of adult education and literacy activities, and post-
secondary institutions (technical schools, two- and four-year colleges and
universities) and be selected from among individuals nominated by regional or
local educational agencies, institutions, or related organizations.
b. Labor Organization
Representatives shall be selected from individuals recommended by recognized

State and local labor federations.
c. Community-Based Organizations
Representatives shall be chosen from community-based organizations, including

organizations representing individuals with disabilities and veterans.
d. Economic Development
Representatives shall be chosen to represent economic development, including

private sector economic development entities.
A slate of nominees will be presented to the Chief Elected Officials by the

Administrative Entity. The Chief Elected Officials shall determine those
nominees who best represent public sector requirements and shall appoint
members to the Workforce Investment Board.
e. Terms of Office
Initial appointments shall be nineteen (19) members for a two year term and
eighteen (18) members for a three year term. The initial appointment shall take
effect on July 1, 2000. First terms shall end on June 30, 2002. Thereafter, all
terms of appointment shall be for three (3) years and start on July 1st and end on
June 30th.

Attachment B
Vacancies occurring during the term of any appointed member shall be filled
using the nomination process described under Nomination Process above. Such
vacancies shall be filled within sixty (60) days.
f. Chairperson
The Chairperson of the Workforce Investment Board shall be elected by the

members of the Workforce Investment Board. The Chairperson shall be elected
from among the private sector representatives. The Chairperson will preside at
all meetings of the Workforce Investment Board, shall have signatory powers for
submission of the local plan and shall execute all agreements on behalf of the
Workforce Investment Board.
10. Establishment of the Richmond/Burke Job Training Authority, Inc.:
The purpose of the Authority is to serve as a non-profit organization designated

as the Grant Recipient and Administrative Entity to administer and operate
Workforce Investment Act funds and other related federal, state and local
initiatives and activities.
The Authority shall be governed by a Board of Directors consisting of the three

(3) Chief Elected Officials or their appointed representatives and five (5)
Workforce Investment Board (WIB) members appointed by the Chief Elected
Officials. Appointments from the Workforce Investment Board shall be two
members for two years, and three members for three years and shall take effect
July 1, 2000. Thereafter, all terms of appointment shall be for three (3) years and
start on July 1st and end on June 30th.
The Chief Elected Officials will make every effort to maintain a racially balanced
Board. Board members shall serve without compensation provided that all
members shall be reimbursed for actual expenses necessarily incurred in the
performance of their duties. The Authority shall make rules and regulations for
its own administration and operation. The Authority shall appoint an Executive
Director for a term not to exceed three (3) years. The initial appointment shall
take effect immediately. The Executive Secretary shall serve as Secretary to the
Board.
11. Liability:
The Chief Elected Officials will assume ultimate responsibility for activities carried
out in the Richmond/Burke Counties Workforce Investment Area to include
repayment of disallowed costs. The allocation of cost among Richmond County
and Burke County for any disallowed cost shall be determined by the Chief
Elected Officials.

Attachment B
12. Certification that the Workforce Investment Act is included in the counties'
service delivery strategy plans, and that the counties are in compliance
with Georgia's Service Delivery Strategy Act:
Both Richmond County and Burke County certify that they are in compliance with
Georgia's Service Delivery Strategy Act and that the Workforce Investment Act
will be included in each county's service delivery strategy plan when updated or
amended.
13. Term of Agreement:
This agreement and the contents contained herein shall take effect upon
adoption and shall automatically renew on July I "for additional one year terms
unless otherwise modified, amended, or superseded by an affirmative majority
vote of the Local Elected Officials for the purpose of accommodating changes in
local circumstances and/or in the Workforce Investment Act.
14. Procedure to Amend the Agreement:
Any Local Elected Official may make a written request to the Mayor of Augusta to
amend the agreement. An affirmative majority vote of the Local Elected Officials
is required to amend that agreement.

Attachment B
IN WITNESS WHEREOF, the parties hereto have caused these presents to be executed in their
capacity as set forth herein, this day of 20 .
FOR THE LOCAL ELECTED FOR THE LOCAL ELECTED

OFFICIALS OF OFFICIALS OF
RICHMOND COUNTY BURKE COUNTY
Willie Mays, Interim Mayor Jimmy Dixon, Chairman

Augusta, Georgia Burke County
Board of Commissioners
Tom Cobb, Mayor Edward J. Grunewald, Mayor

City of Blythe City of Girard
Donald Atkins, Chairman Emma R. Gresham, Mayor

City of Hephzibah City of Keysville
Bruce Anderson, Mayor

City of Midville
John T. Hamilton, Mayor

City of Sardis
Jesse C. Stone, Mayor

City of Waynesboro
SIGNED, SEALED AND SIGNED, SEALED AND

DELIVERED DELIVERED
NOTARY PUBLIC NOTARY PUBLIC

My Commission Expires: My commission Expires:

Attachment B - RC
WORKFORCE INVESTMENT SYSTEM
RESOURCE SHARING AGREEMENT
In accordance with the Workforce Investment Act of 1998 (hereinafter WIA), this
Resource Sharing Agreement (hereinafter RSA) is entered into by and between the
Richmond/Burke Counties Workforce Investment Board (hereinafter WIB) and the
Partner Agencies listed below for the Comprehensive One-Stop at the Georgia
Department of Labor – Augusta Career Center in Richmond County.
1. Partner Agencies:
a. Richmond/Burke Job Training Authority, Inc. (R/B JTA)

b. Georgia Department of Labor – Augusta Career Center (GDOL-ACC)
c. Augusta Technical College (ATC)
d. CSRA Economic Opportunity Authority, Inc. (CSRA EOA, Inc.)
e. Georgia Department of Labor – Rehabilitation Services (GDOL – RS)
f. Augusta Housing Authority (AHA)
g. AARP – Senior Community Service Employment Program (AARP –
SCSEP)
h. Richmond County Department of Family and Children Services (RC
DFCS)
i. Experience Works, Inc.
j. Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job Corps
(DESI/OMG)
k. Goodwill Industries
2. Purpose: The WIA regulations provide that the responsibility for the provision of and
financing for applicable core services and One-Stop operations is to be
proportionate to the use of services at the center by individuals attributable to the
Partners’ programs. The purpose of this RSA is to provide a framework for each of
the Partners’ commitments regarding the allocation and sharing of operational costs
and resources in the One-Stop system serving Richmond County. The One-Stop
Operator, a consortium consisting of the Richmond/Burke Job Training Authority,
Inc., Augusta Technical College, and Georgia Department of Labor – Career Center
has been designated by the WIB and will be responsible for the coordination of
services and ensuring that Partner Agencies adhere to the terms of this Agreement.
Details of the One-Stop Operator’s responsibilities will be more specifically outlined
in the Operational Plan that is developed by the parties to this Agreement.
3. Duration: This RSA shall remain in effect from July 1, 2006 until June 30, 2007.
4. Modification: The Partners recognize that modifications to the RSA may be

necessary during the period of performance. Any party may make a written request
for modification to the WIB through the One-Stop Operator. In order to be valid, any
modification to the RSA must be in writing and signed by all of the parties.
Assignment of any responsibilities under this RSA by any of the parties shall be
effective upon written notice to the other parties.

Attachment B - RC
5. Termination: Notwithstanding any other provision of this contract, in the event that
any of the sources of Partner funds for services under this contract no longer exist or
in the event the sum of all obligations by the Partner incurred under this and all other
contracts entered into exceeds the balance of available funds, then the Partner’s
obligations under this Agreement shall immediately terminate upon receipt of written
notification to the WIB through the One-Stop Operator. The certification by the legal
signatory of the Partner that occurrence of either of the events stated above shall be
conclusive.
This Agreement and applicable attachments to this Agreement may be terminated

for cause, in whole or in part, by the WIB at any time for failure to perform any of the
provisions hereof. The termination shall be accomplished by notice in writing and
mailed or delivered to the address of the Partner in this Agreement or the last known
subsequent address. The Partner will be required to submit a final expenditure
report to the One-Stop Operator and/or other applicable Partners not later than 45
days after the effective date of written notice of termination. Upon termination of this
Agreement or applicable attachments, the Partner shall not incur any new
obligations after the effective date of the termination and shall cancel as many
outstanding obligations as possible. The above remedies are in addition to any
other remedies provided by law or the terms of this contract.
This Agreement may be cancelled or terminated by any of the Parties without cause;
however, the Party seeking to terminate or cancel this Agreement must give notice
in writing of its intent to do so to the other Parties at least thirty (30) days prior to the
effective date of cancellation or termination. The written notice must be mailed or
delivered to the address shown above or to the last known subsequent address for
the One-Stop Operator.
The WIB reserves the right to suspend this Agreement in whole or in part if the
Partner(s) fail to comply substantially with the terms of this Agreement, to provide
the quality of service required, or to meet the specified completion schedule of its
duties under this contract. The suspension shall be accomplished by notice in
writing to the Partner(s) and shall specify the reason, suspension date, required
corrective action for reinstatement, and other pertinent information or actions
required to protect the interests of One-Stop customers. The written notice of
suspension shall be mailed or delivered to the Partner address in this Agreement or
to the last known subsequent address.
6. Patent Rights, Copyrights, and Rights in Data: The Partners agree if patentable
items, patent rights, processes, or inventions are produced in the course of work
supported and funded through this Agreement, the WIB shall determine whether
protection of the invention or discovery shall be sought. The WIB will also determine
how the rights to the invention or discovery, including any rights under any patent
issued thereon, shall be allocated and administered in order to protect the public
interest consistent with Government Patent Policy.
Except as otherwise provided in this Agreement, the author or the WIB is free to
copyright any books, publications, or other copyrightable materials developed in the

Attachment B - RC
course of, or under this Agreement. Should any copyright materials be produced as
a result of this Agreement, the applicable federal agency and the WIB shall reserve
a royalty-free nonexclusive and irrevocable right to reproduce, modify, publish, or
otherwise use and to authorize others to use the work for government purposes.
7. Memorandum of Understanding: This RSA including all attachments and

modifications is incorporated by reference to the Memorandum of Understanding
executed between the parties to this Agreement, including all modifications thereto.
However, this RSA has a one-year term and may fluctuate as the parties’ budgets
change. Modifications and/or expiration of the RSA shall not affect the validity of the
Memorandum of Understanding.
8. Shared Services: (Only applicable services should be checked and described.)
a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute to the

delivery of the following shared services in the local One-Stop Center:
6 Outreach/Recruitment – The R/BJTA will provide and/or participate in

activities designed to make employer and job seeker customers aware of
services available through the One-Stop. Outreach to other community
organizations and the general public will be made for referral purposes also.
6 Initial Assessment/Intake/Referral – The R/BJTA will provide potential
customers initial assessment through Pre-Assessment review of customer
information, household information, training interest and current job skills.
6 Orientation/Informational Services – The R/BJTA will provide and/or
participate in activities designed to make potential customers aware of the full
array of applicable or appropriate services that are available through the One-
Stop through WIA and/or other partner programs. Information or performance
and program cost on eligible providers of training services for adult education,
post-secondary Voc. Ed and Voc. Ed activities under the Perkins Act will also
be provided.
6 Job Search/Job Placement – The R/BJTA will coordinate its job search/job
placement efforts with GDOL and other partner staff. Placement information
will be verified and post-exit contact will be maintained with the customer.
6 Follow-up Services for WIA – Through its Career Advisor staff, the R/BJTA
will offer follow-up services to adult and/or dislocated worker customers to
include counseling on the workplace on an as needed basis. Post exit
contacts by Career Advisors will determine the need to provide the customer
with services in this area.
6 Comprehensive Assessments – The R/BJTA will provide comprehensive
assessment services to WIA customers to include: Employment History;
Education History; Training Goals; Intensive Career Development and
Counseling; Test Administration for Basic Skills (as appropriate);
Occupational Skills and Aptitude Evaluation; Assessment of Individual
Interests and Motivation; Discussion/Reaction to Non-Traditional Employment
and Labor Market Information; Financial Resource/Needs (ITA and other
Financial Aid) and Supportive Services Needs; Individual Interviews and

Attachment B - RC
Completion of Assessment/Individual Employment Plan resulting in the

Customer Service Plan (within the state automated system).
6 Career Counseling/Planning – Intensive Career Development and Counseling
is provided through Career Advisor staff as part of the comprehensive
assessment process to include the use of Labor Market Information,
assessment results, employment plan development and the provision of
information on appropriate training opportunities.
6 Case Management/Service Coordination – This service is provided by Career
Advisor staff to adult and/or dislocated worker customers who are registered
under WIA and who also may be receiving services through another partner
agency. Career Advisors will take the lead on coordinating this support to
customers to address any needs or barriers that may be preventing a
customer from participating in intensive/training services and/or becoming
gainfully employed.
Prevocational Services – N/A – Referral to other partner resources.
b. The Georgia Department of Labor – Augusta Career Center agrees to

contribute to the delivery of the following shared services in the local One-Stop
Center:
6 Outreach/Recruitment – DOL – Career Center marketing representatives call

on employers in the area to market the services of the Labor Department.
There are also DOL Service Specialist stationed outside of the Career Center
to serve customers.
6 Initial Assessment/Intake/Referral – One on one interviews conducted by
DOL Service Specialists with customers to determine skills and interests.
Data entry of the information and referrals to appropriate service providers.
6 Orientation/Informational Services – Orientation workshops are given twice a
week by DOL staff. These workshops provide an overview of services
provided by the Career Center/One-Stop.
6 Job Search/Job Placement – Customers can select a job from computerized
job list. Service Specialists refer customers to the job they selected. Also,
Service Specialist may call employers to develop jobs for customers.
6 Follow-up Services for WIA – Tracking of WIA enrollees through wage reports
(WG15) and Reemployment Unit.
Comprehensive Assessments – N/A
6 Career Counseling/Planning – One on one interviews by Service Specialists
to determine customers’ employment goals and any barriers to those goals.
6 Case Management/Service Coordination – If additional needs are identified
by Service Specialist that are not addressed by Career Center/One-stop staff,
then referrals to appropriate agencies would be made.
6 Prevocational Services – Workshops facilitated by DOL staff are given on a
regular basis. The topics include interviewing techniques, skills identification,
networking, and resume/cover letter writing.
c. The Augusta Technical College agrees to contribute to the delivery of the

following shared services in the local One-Stop Center:

Attachment B - RC
6 Outreach/Recruitment – Providing information regarding program openings to

newspaper and TV stations for advertising purposes. Provision of brochures
and flyers regarding programs and financial aid. Participating in Job Fairs
and similar events.
6 Initial Assessment/Intake/Referral – Completion or assistance with completion
of common intake forms. Referral to appropriate partner programs, and/or
support services. Schedule testing if required (on-site).
6 Orientation/Informational Services – Orientation and information regarding
programs, financial aid, and testing. Provide information as to labor market
and job availability through DOL and EOA. Provide information on adult
literacy services available.
6 Job Search/Job Placement – Refer and/or provide placement assistance via
Augusta Technical College’s Job Placement Office. Provide assistance with
resume and cover letter preparation and job interviewing skills.
6 Follow-up Services for WIA – For program completers, provide for completion
of student and employer follow-up evaluations. Assist with WIA follow-up as
required.
6 Comprehensive Assessments – Admissions testing on site, with prior
arrangement.
6 Career Counseling/Planning – Once identified for training services, provide
career counseling and initial assessment. If testing results in the need for
remedial classes, assist with scheduling. For non-high school graduates,
provide referral to adult literacy or GED classes as appropriate.
6 Case Management/Service Coordination – Coordinate case management and
service provision with appropriate agencies within the One-Stop.
6 Prevocational Services – For non-high school graduates, provide referral
service to adult literacy and/or GED as appropriate.
d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute to the

6 Outreach/Recruitment – Provide information on EOA Programs (i.e. Energy

Assistance, Head Start, Eviction Prevention, Prescription Assistance, etc.) for
use in Press Releases, joint flyers/pamphlets. Participate in Expos and
similar events.
of common Intake forms/database application. Basic assessment of assets,
skills, resources and barriers/needs. Referral to programs or services.
6 Orientation/Informational Services – Orientation and information regarding the
services offered by EOA and basic information about other community
resources/activities/programs for persons seeking assistance at the One-
Stop.
6 Job Search/Job Placement – Assist customers/consumers with resume
and/or cover letter for jobs, completion of employment applications, bus
tokens for transportation to interviews and first week on job, discuss
interviewing issues, refer to DOL and other agencies/organizations and
businesses for employment opportunities.

Attachment B - RC
6 Follow-up Services for WIA – For customers/consumers that are EOA

program participants, provide WIA Staff with any follow up information we
receive on employment retention of WIA services recipients. Provide
supportive services/assistance as needed for eligible participants, i.e.,
Homeless Prevention, Head Start, Energy Counseling, Energy Assistance,
etc.
Career Counseling/Planning – N/A
6 Case Management/Service Coordination – Case Management Plan involves
developing a self-sufficiency plan with participant to include employment,
money management, training/skills development, service delivery plan,
referrals, etc. Services can be coordinated with One-Stop partners,
Homeless Task Force Partners, and other community agencies/organizations.
Prevocational Services – N/A
e. The Georgia Department of Labor – Rehabilitation Services agrees to contribute

to the delivery of the following shared services in the local One-Stop Center:
6 Outreach/Recruitment – Staff will be available to present the VR Program to

groups and will participate in Job Fairs, Disability Awareness, etc.
6 Initial Assessment/Intake/Referral – Staff will assess needs of all referrals
whether they require only I & R or complete assessment. They will
determine eligibility/ineligibility for the VR Program and will enter appropriate
data within the system.
6 Orientation/Informational Services – All referrals will receive orientation on
One-Stop services, VR services, or services needed which are outside the
One-Stop system.
6 Job Search/Job Placement – Eligible clients will receive assistance with
resumes and employment applications. They will receive information about
the job market, job development and job placement. Job Clubs and Job
Readiness training will be provided based on need.
Follow-up Services for WIA – N/A
6 Comprehensive Assessments – Comprehensive and Limited Vocational
Evaluations and Work Evaluations will be provided according to need on all
eligible clients. In-depth interviews to determine eligibility will be completed.
These will determine functional assets and limitations.
6 Career Counseling/Planning – In-depth vocational counseling and career
planning will contribute to the development of a Work Plan. This will outline
the vocational goal, actions needed to reach the goal, as well as time
frames.
6 Case Management/Service Coordination – This will include routine
counseling sessions, continued review of the customer needs and progress
toward goals, and case file documentation. These will be conducted by
phone, email, and personal contact.
6 Prevocational Services – Job Readiness Workshops, Interviewing Skills
(including mock interviews) and Work Adjustment Training will be provided
for eligible customers.

Attachment B - RC
f. The Augusta Housing Authority agrees to contribute to the delivery of the

following shared services in the local One-Stop Center.
6 Outreach/Recruitment – Recruitment of clients when public housing is

available.
6 Initial Assessment/Intake/Referral – Assistance with public and assisted–
housing applications, assessment of housing eligibility and referral to other
housing options.
6 Orientation/Informational Services – Information concerning services provided
by the Housing Authority as well as an orientation to Housing Authority
programs. Explanation of eligibility of clients.
Job Search/Job Placement – N/A
Career Counseling/Planning –N/A
Case Management/Service Coordination – N/A
g. The AARP – Senior Community Service Employment Program agrees to

contribute to the delivery of the following shared services to older workers visiting
the local One-Stop Center:
6 Outreach/Recruitment – Providing information regarding older workers for use

in Press Releases. Participating in Job Fairs, EXPOs and similar events.
of common Intake forms. Referral to applicable programs or support services
to include scheduling appointments. Eligibility determination for referral to
Intensive or Training Services under WIA.
services for Older Workers at the One-Stop. Providing labor market
information as available from sources such as DOL and EOA. Providing
information regarding supportive services available. Providing information on
local job vacancies and skills required for placement. Providing information
on Adult Literacy services available in the local area.
6 Job Search/Job Placement – Referral of applicants and enrollees for job
vacancies. Subsidized Title V enrollment for up to forty-seven (47) enrollees
in Richmond County. Subsidized limited enrollment in OJT Work Experience
Program and Specialized Training (ST) for a definite timeframe. Assistance
in completing employment applications. Assistance with preparing resumes.
Conducting limited practice interviews. Assisting with presentation of Job
Clubs and Job Search Workshops for older workers. Monitoring job
development progress of program enrollees.
6 Follow-up Services for WIA – Job Retention Counseling and Career
Development Counseling for older workers. Referrals to training, other jobs,
and supportive services.

Attachment B - RC
6 Career Counseling/Planning – Career Counseling for enrollees is part of the

Individual Employment Plan (IEP). The IEP includes information about the
enrollee’s background, potential and preferences, and has Action Steps the
enrollee is expected to attain while in an enrollee Job Search status. Staff
representatives can provide limited non-SCSEP counseling and planning for
Older Workers who may either be applicants for SCSEP or only seeking
services of the One-Stop.
6 Case Management/Service Coordination – Service Coordination can be
within One-Stop with participating partners or with other organizations with
whom we routinely work.
6 Prevocational Services – SCSEP can assist with Common Job
Readiness/Retention Workshops to include interviewing, resumes and
punctuality. Paid work experience for forty-seven (47) program enrollees and
available paid work experience under our OJT Work Experience program for
a limited number of enrollees for a specified period of time.
h. The Richmond County Department of Family and Children Services agrees to

Center:
6 Outreach/Recruitment – RCDFCS will increase the community's awareness of

all economic support programs and services available from the agency by
participating in all known forums.
6 Initial Assessment/Intake/Referral – RCDFCS will accept and disposition all
applications for Temporary Assistance to Needy Families (TANF), Food
Stamps, and Family Medicaid. Referrals will be made to all appropriate
community partners and other state agencies as needed.
6 Orientation/Informational Services – RCDFCS staff will thoroughly explain the
eligibility criteria for the TANF, Food Stamps, and Family Medicaid programs
to all customers. This includes an overview of all services offered by
RCDFCS.
6 Job Search/Job Placement – RCDFCS will provide employment services to
all mandatory work participants in the TANF program. The Employment
Service program will support the customers through appropriate referrals to
partner agencies and community resources, through identifying
education/training needs, and through supportive services to promote self-
sufficiency among our customers
6 Comprehensive Assessments – RCDFCS will refer all appropriate TANF
customers to New Connections to Work, Department of Rehabilitation
Services, Georgia Psychological Services, and Community Mental Health for
assessment services
6 Career Counseling/Planning – RCDFCS will develop a TANF Family Service
Plan with each mandatory TANF work participant that clearly outlines the
steps needed to achieve self-sufficiency. The steps may include
assessments, education/training needs, and work experience; the final step
will be full-time employment.

Attachment B - RC
6 Case Management/Service Coordination – RCDFCS will provide ongoing

case management for all programs during the specified period of eligibility.
6 Prevocational Services – RCDFCS will make all appropriate referrals to
partner agencies and community resources.
i. The Experience Works, Inc. agrees to contribute to the delivery of the following
shared services to older workers in the local One-Stop Center:
6 Outreach/Recruitment – Participate in EXPOs and other special events

geared toward older job seekers, post fliers in PS agencies; advertise in Sr.
News, etc.
6 Initial Assessment/Intake/Referral – Have customers complete G2 screening
forms; complete intake forms; make referrals when applicable.
6 Orientation/Informational Services – Conduct orientation i.e., G2 services and
other services through One-Stop.
6 Job Search/Job Placement – Conduct job search through DOL and through
newspapers, employers, etc.
6 Career Counseling/Planning – Provide one on one counseling i.e., career
changes, future plans, etc. for older job seekers.
6 Case Management/Service Coordination – Work with customers to provide
support services or refer to other agencies when needed to reach goals.
6 Prevocational Services – Make referrals to training facilities or agencies that
provide training, etc. when needed for customers to reach goals.
j. The Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job

Corps agrees to contribute to the delivery of the following shared services in the
local One-Stop Center:
6 Outreach/Recruitment – Outreach/Admissions staff create networks with

youth-development agencies and community organizations, including One-
Stops, to share Job Corps’ career development focus and reach prospective
students.
6 Initial Assessment/Intake/Referral – The Outreach/Admissions Counselor
shall obtain, through a face-to-face interview with each applicant, pertinent
data to make a determination of eligibility. Once this determination has been
made, the counselor shall notify the applicant that he or she has met the
basic eligibility criteria and shall obtain information needed for the additional
factors for student selection and enrollment relating to background, needs,
and interest.
6 Orientation/Informational Services – During this process, prospective students
will learn about Job Corps and the opportunities available to them. They will
be informed about the responsibilities of being a Job Corps student and
shown the connection between their Job Corps experience and achievement
of their long term goals.

Attachment B - RC

6 Career Counseling/Planning – Admissions Counselors shall inform applicants
about the Job Corps’ Career Development Services System and shall assist
applicants in initiating career planning by:
a. Discussing available vocational offerings, trade requirements, and waiting

list.
b. Using Labor Market Information to advise applicants regarding the career
outlook for their expressed vocational interest and to assist applicants in
selecting vocational preferences.
c. Helping applicants complete a Personal Career Development Plan
(PCDP) as a personalized blueprint which will be used throughout
enrollment.
6 Case Management/Service Coordination – During the length of a student’s
enrollment, Admissions Counselors are responsible for maintaining contact
with the applicant to monitor their progress and offer supportive services. All
attempts to contact students are to be documented.
k. The Goodwill Industries agrees to contribute to the delivery of the following

shared services in the local One-Stop Center:
6 Outreach/Recruitment – Provide staff members to recruit job seekers with

barriers to employment who want to work throughout the area.
6 Initial Assessment/Intake/Referral – Make referrals to appropriate Goodwill,
partner, and community resources.
6 Orientation/Informational Services – Conduct weekly orientation and
information session designed to familiarize job seeking consumers with the
services available via the “One-Stop” and Goodwill.
6 Job Search/Job Placement – Provide job search and job placement
assistance to job seeking customers as directed by Individual Service Plans.
6 Follow-up Services for WIA – Provide services designed to facilitate job
retention and career advancement as directed by Individual Service Plans.
6 Comprehensive Assessments – N/A
6 Career Counseling/Planning – Provide Career Action Planning services to
eligible job seeking customers.
6 Case Management/Service Coordination – Provide Case Management to the
level determined appropriate in the Career Action Plan and as contracted by
referral sources.
6 Prevocational Services – Link job seeking customers to job readiness training
within Goodwill and to services offered by partners. Collaborate with One-
Stop partners to conduct on-site workshops.
9. Benefits Received: The parties agree that the benefits to be derived from the above
services will be:

Attachment B - RC
Increased customer access to programs.

Cost-effective and efficient program delivery.
Improved program retention due to a wider array of support for customers.
Greater customer satisfaction.
Non-duplication of services.
Strengthened relationships among partner agencies.
10. Contributed Resources: (See Attachment to Resource Sharing Worksheet)
a. The Richmond/Burke Job Training Authority, Inc. agrees to contribute the

following staff and other resources to the local One-Stop Center to perform the
shared services described above:
(Provide description of staff and non-personnel items to be contributed and the
dollar value of each, and the fund source of each.)
b. The Georgia Department of Labor – Augusta Career Center agrees to contribute
the following staff and other resources to the local One-Stop Center to perform
the shared services described above:
c. The Augusta Technical College agrees to contribute the following staff and other
resources to the local One-Stop Center to perform the shared services described
above:
d. The CSRA Economic Opportunity Authority, Inc. agrees to contribute the
f. The Augusta Housing Authority agrees to contribute the following staff and other
above:
g. The AARP – Senior Community Service Employment Program (AARP – SCSEP)
agrees to contribute the following staff and other resources to the local One-Stop
Center to perform the shared services described above:
contribute the following staff and other resources to the local One-Stop Center to
perform the shared services described above:

Attachment B - RC

i. The Experience Works, Inc. agrees to contribute the following staff and other
above:
j. The Job Corps agrees to contribute the following staff and other resources to the
local One-Stop Center to perform the shared services described above:
k. The Goodwill Industries agrees to contribute the following staff and other
above:
11. Resource Allocation: The parties agree that the contributed resources and
benefits set out in this Resource Sharing Agreement are in proportion to each other
as determined by a reasonable estimate of the distribution of services and
contributed resources to be made by each of the Partners over the course of this
Agreement. Actual costs expended toward the provision of shared services and a
measurement of actual benefit to each of the programs will be made available to the
One-Stop operator by the parties at least on a quarterly basis. To the extent that the
resources contributed or benefits derived become disproportionate, the parties agree
to revisit and revise this Agreement as necessary. Resource allocation
methodologies used will be in compliance with cost principles outlined in applicable
OMB Circulars.

Attachment B - RC
The parties named below enter this Agreement in good faith on behalf of their
corresponding organizations and stakeholders.
For the Richmond/Burke counties Workforce Investment Board:
9/1/06
Signature Date
Pauline Jenkins, WIB Chair

Name and Title
For the Richmond/Burke Job Training Authority, Inc. - Partner Agency
Signature Date Date
Jacqueline Dunn, Interim Executive Director

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the Georgia Department of Labor – Augusta Career Center - Partner Agency
Signature Date Date
Wayne Beaty, Manager

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the Augusta Technical College - Partner Agency
Signature Date Date

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the CSRA Economic Opportunity Authority, Inc. - Partner Agency
Signature Date Date

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the Georgia Department of Labor–Rehabilitation Services - Partner Agency
Signature Date Date

Name and Title

Attachment B- RC
9/1/06
Signature Date

Name and Title
For the Augusta Housing Authority - Partner Agency
Signature Date Date

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the AARP Foundation – SCSEP - Partner Agency
Signature Date Date

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the Richmond County Department of Family and Children Services - Partner
Agency
Signature Date Date
Rosalyn Panton, Interim Director

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the Experience Works, Inc. - Partner Agency
Signature Date Date

Name and Title

Attachment B - RC
9/1/06
Signature Date

Name and Title
For the Dynamic Educational Systems, Inc./Odle Management Group, LLC - Partner
Agency
Signature Date Date
Demona Warren, Career Developer

Name and Title

Attachment B- RC
9/1/06
Signature Date

Name and Title
For the Goodwill Industries of Middle Georgia and the CSRA - Partner Agency
Signature Date Date
Meredith Vasquez, Executive Director

Name and Title

Resource Sharing Agreement Attachment B - RC
Attachment to Worksheet
Richmond County
Comprehensive One-Stop
Georgia Department of Labor – Augusta Career Center
Contributed Resources
PY 2006
July 1, 2006 – June 30, 2007
A. Partner: Richmond/Burke Job Training Authority, Inc.
$197,998
Staff: 1 Adult Services Coordinator – Full-time, 40 hours per week
4 Career Advisors, Full-time, 40 hours per week. Cost
prorated between services to adults and dislocated workers.
Non-
Personnel: $225,388
Costs include the following: materials/supplies, equipment
lease/purchase, insurance/bonding, staff travel, advertising,
and postage. Costs also include $211,360 in One-Stop
Operator contract costs covering Richmond County’s pro-
rated share.
Fund
Source: Workforce Investment Act – Title I
B. Partner: Georgia Department of Labor – Augusta Career Center
$1,792,795
Staff: 48 DOL Career Center positions, Full-time 40 hours per
week (Service Specialists, Employer Marketing
Representatives, Management)
Non-
Personnel: $296,720
Costs include all budgeted operating expenses for the
Augusta Career Center.
Fund
Source: Wagner-Peyser, TAA, NAFTA

C. Partner: Georgia Department of Labor –Rehabilitation Services
$3,846
Staff: 1 Counselor CRC, Part-time, sixteen (16) hours per week
Non-
Personnel: $10,331
Costs include staff travel and contracts to provide
psychological evaluations to customers, and other VR
Services
Fund
Source: Rehabilitation Act
D. Partner: Augusta Technical College
$9,862
Staff: 1 Recruiter, Part-time, (2 hours per week) 5%
Purchasing, Payroll, Accts Payable, VP Admin Services, VP
Economic Development (prorata share)
Non-
Personnel: $180
Costs include materials\supplies and printing/copying.
Fund
Source: Title II – WIA (adult education/literacy)
Carl Perkins Vocational Education Act
E. Partner: AARP Foundation - SCSEP
$57, 540
Staff: 6 One-Stop Greeters/Receptionists, Part-time, 20 hours per
week
1 Employment Specialist, Part-time, 36 hours per week
3 DOL Support Staff (switchboard operator and other
administrative support positions), Part-time, 20 hours per
week
Non-
Personnel: $0
Fund
Source: Title V – Older Americans Act

F. Partner: CSRA Economic Opportunity Authority, Inc.
$17,268
Staff: 1 Case Manager
28 hours per week
Non-
Personnel: $5,275
Costs include materials/supplies, printing/copying, staff
travel, and per diem
Fund
Source: Community Services Block Grant, E&T Programs
G. Partner: Richmond County Department of Family and Children

Services
$0
Staff:
Non-
Personnel: $ 0
Costs include:
Fund
Source: TANF (Temporary Assistance to Needy Families)
(Social Security Act)
H. Partner: Augusta Housing Authority
$ 9,000
Staff: 1 Application Specialist, Part-time, 7 hours per week
Non-
Personnel: $ 3,850
Costs include materials/supplies, printing/copying, and travel
and postage.
Fund
Source: Department of Housing and Urban Development
I. Partner: DESI/OMG - Job Corps
$ 0
Staff:

Non-
Personnel: $ 0
Costs include:
Fund
Source:
J. Partner: Experience Works, Inc.
$4,498
Staff: 1 SCSEP Participant (20%)
1 Employment & Training Coordinator, Part-time (5%)
Non-
Personnel: $367
Costs include materials/supplies, staff travel, advertising and
postage.
Fund
WIA – Georgia’s Senior Strategy (GDOL)
K. Partner: Goodwill Industries, Inc.
$3,118
Staff: 1 Career Development Specialist, Part-time (10%)
Non-
Personnel: $125
Costs include materials/supplies, printing/copying, and staff
travel.
Fund
Source: Department of Housing and Urban Development, Goodwill

Attachment B - SARC
Partner Agencies listed below for the Affiliate One-Stop at Goodwill Industries - Career
Center in South Augusta, Richmond County.

b. Georgia Department of Labor - Augusta Career Center (GDOL-ACC)
e. Georgia Department of Labor - Rehabilitation Services (GDOL - RS)
f. Augusta Housing Authority (AHA)
g. AARP - Senior Community Service Employment Program (AARP - SCSEP)
h. Richmond County Department of Family and Children Services (RC DFCS)
i. Experience Works, Inc.
j. Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job
Corps (DESI/OMG)
k. Goodwill Industries
I. Goodwill Industries Working Solutions
2. Purpose: The WIA regulations provide that the responsibility for the provision of
and financing for applicable core services and One-Stop operations is to be
Partners' programs. The purpose of this RSA is to provide a framework for each of
the Partners' commitments regarding the allocation and sharing of operational
costs and resources in the One-Stop system serving South Augusta Richmond
County. The One-Stop Operator, a consortium consisting of the Richmond/Burke
Job Training Authority, Inc., Augusta Technical College, and Georgia Department
of Labor - Career Center has been designated by the WIB and will be responsible
for the coordination of services and ensuring that Partner Agencies adhere to the
terms of this Agreement. Details of the One-Stop Operator's responsibilities will be
more specifically outlined in the Operational Plan that is developed by the parties
to this Agreement.
4. Modification: The Partner's recognize that modifications to the RSA may be

necessary during the period of performance. Any party may make a written
request for modification to the WIB through the One-Stop Operator. In order to be
valid, any modification to the RSA must be in writing and signed by all of the
parties. Assignment of any responsibilities under this RSA by any of the parties
shall be effective upon written notice to the other parties.

Attachment B - SARC
any of the sources of Partner funds for services under this contract no longer exist
or in the event the sum of all obligations by the Partner incurred under this and all
other contracts entered into exceeds the balance of available funds, then the
Partner's obligations under this Agreement shall immediately terminate upon
receipt of written notification to the WIB through the One-Stop Operator. The
certification by the legal signatory of the Partner that occurrence of either of the
events stated above shall be conclusive.

for cause, in whole or in part, by the WIB at any time for failure to perform any of
the provisions hereof. The termination shall be accomplished by notice in writing
and mailed or delivered to the address of the Partner in this Agreement or the last
known subsequent address. The Partner will be required to submit a final
expenditure report to the One-Stop Operator and/or other applicable Partners not
later than 45 days after the effective date of written notice of termination. Upon
termination of this Agreement or applicable attachments, the Partner shall not incur
any new obligations after the effective date of the termination and shall cancel as
many outstanding obligations as possible. The above remedies are in addition to
any other remedies provided by law or the terms of this contract.
This Agreement may be cancelled or terminated by any of the Parties without

cause; however, the Party seeking to terminate or cancel this Agreement must give
notice in writing of its intent to do so to the other Parties at least thirty (30) days
prior to the effective date of cancellation or termination. The written notice must be
mailed or delivered to the address shown above or to the last known subsequent
address for the One-Stop Operator.
The WIB reserves the right to suspend this Agreement in whole or in part if
the Partner(s) fail to comply substantially with the terms of this Agreement, to
provide the quality of service required, or to meet the specified completion
schedule of its duties under this contract. The suspension shall be accomplished
by notice in writing to the Partner(s) and shall specify the reason, suspension date,
required corrective action for reinstatement, and other pertinent information or
actions required to protect the interests of One-Stop customers. The written notice
of suspension shall be mailed or delivered to the Partner address in this
Agreement or to the last known subsequent address.
protection of the invention or discovery shall be sought. The WIB will also
determine how the rights to the invention or discovery, including any rights under
any patent issued thereon, shall be allocated and administered in order to protect
the public interest consistent with Government Patent Policy. Except as otherwise
provided in this Agreement, the author or the WIB is free to copyright any books,

Attachment B - SARC
publications, or other copyrightable materials developed in the course of, or under

this Agreement. Should any copyright materials be produced as a result of this
Agreement, the applicable federal agency and the WIB shall reserve a royalty-free
nonexclusive and irrevocable right to reproduce, modify, publish, or otherwise use
and to authorize others to use the work for government purposes.

modifications is incorporated by reference to the Memorandum of
Understanding executed between the parties to this Agreement, including all
modifications thereto. However, this RSA has a one-year term and may
fluctuate as the parties' budgets change. Modifications and/or expiration of the
RSA shall not affect the validity of the Memorandum of Understanding.

delivery of the following shared services in the South Augusta One-Stop
Center:
7 Outreach/Recruitment - The R/BJTA will provide and/or participate in

organizations and the general public will be made for referral purposes
also.
7 Initial Assessment/Intake/Referral - The R/BJTA will provide potential
7 Orientation/Informational Services - The R/BJTA will provide and/or
participate in activities designed to make potential customers aware of the
full array of applicable or appropriate services that are available through
the One-Stop through WIA and/or other partner programs. Information on
performance and program cost on eligible providers of training services for
adult education, post-secondary Voc. Ed and Voc. Ed activities under the
Perkins Act will also be provided.
7 Job Search/Job Placement - The R/BJTA will coordinate its job search/job
placement efforts with GDOL and other partner staff. Placement
information will be verified and post-exit contact will be maintained with the
customer.
7 Follow-up Services for WIA - Through its Career Advisor staff, the R/BJTA
contacts by Career Advisors will determine the need to provide the
customer with services in this area.
7 Comprehensive Assessments - The R/BJTA will provide comprehensive

Attachment B - SARC

Interests and Motivation; Discussion/Reaction to Non-Traditional
Employment and Labor Market Information; Financial Resource/Needs
(ITA and other Financial Aid) and Supportive Services Needs; Individual
Interviews and Completion of Assessment/Individual Employment Plan
resulting in the Customer Service Plan (within the state automated system).
7 Career Counseling/Planning - Intensive Career Development and
Counseling is provided through Career Advisor staff as part of the
comprehensive assessment process to include the use of Labor Market
Information, assessment results, employment plan development and the
provision of information on appropriate training opportunities.
7 Case Management/Service Coordination - This service is provided by
Career Advisor staff to adult and/or dislocated worker customers who are
registered under WIA and who also may be receiving services through
another partner agency. Career Advisors will take the lead on coordinating
this support to customers to address any needs or barriers that may be
preventing a customer from participating in intensive/training services
and/or becoming gainfully employed.
Prevocational Services - N/A - Referral to other partner resources.
b. The Georgia Department of Labor - Augusta Career Center agrees to

contribute to the delivery of the following shared services in the South Augusta
One-Stop Center:
Outreach/Recruitment - N/A
7 Initial Assessment/Intake/Referral - One on one interviews conducted
by DOL Service Specialists with customers to determine skills and
interests. Data entry of the information and referrals to appropriate service
providers.
Orientation/Informational Services - N/A
7 Job Search/Job Placement - Customers can select a job from
computerized job list. Service Specialists refer customers to the job they
selected. Also, Service Specialist may call employers to develop jobs for
customers.
Follow-up Services for WIA - N/ A
Comprehensive Assessments - N/A
7 Career Counseling/Planning - One on one interviews by Service Specialists
to determine customers' employment goals and any barriers to those goals.
Case Management/Service Coordination - N/A
Prevocational Services - N/A

following shared services in the South Augusta One-Stop Center:
7 Outreach/Recruitment - Providing information regarding program openings

to newspaper and TV stations for advertising purposes. Provision of

Attachment B - SARC
brochures and flyers regarding programs and financial aid. Participating in

Job Fairs and similar events.
7 Initial Assessment/lntake/Referral - Completion or assistance with
completion of common intake forms. Referral to appropriate partner
programs, and/or support services. Schedule testing if required (on-site).
7 Orientation/Informational Services - Orientation and information regarding
7 Job Search/Job Placement - Refer and/or provide placement assistance
via Augusta Technical College's Job Placement Office. Provide assistance
with resume and cover letter preparation and job interviewing skills.
7 Follow-up Services for WIA - For program completers, provide for
completion of student and employer follow-up evaluations. Assist with WIA
follow-up as required.
7 Comprehensive Assessments - Admissions testing on site, with prior
arrangement.
7 Career Counseling/Planning - Once identified for training services, provide
7 Case Management Service Coordination - Coordinate case management
and service provision with appropriate agencies within the One-Stop.
7 Prevocational Services - For non-high school graduates, provide referral
service to adult literacy and/or GED as appropriate.

delivery of the following shared services in the South Augusta One-Stop
Center:
7 Outreach/Recruitment - Provide information on EOA Programs (i.e.

Energy Assistance, Head Start, Eviction Prevention, etc.) for use in Press
Releases, joint flyers/pamphlets. Participate in Expos and similar events.
7 Initial Assessment/lntake/Referral - Completion or assistance with
completion of common Intake forms/database application. Basic
assessment of assets, skills, resources and barriers/needs. Referral to
programs or services.
7 Orientation/Informational Services - Orientation and information regarding
the services offered by EOA and basic information about other community
Stop.
7 Job Search/Job Placement – Provide customers/consumers bus tokens for
transportation to interviews and first week on job.

Attachment B - SARC

etc.
7 Case Management Service Coordination – Case Management Plan
involves developing a self-sufficiency plan with participant to include
employment, money management, budgeting, training/skills development,
service delivery plan, referrals, etc. Services can be coordinated with One-
Stop partners, Homeless Task Force Partners, and other community
agencies/organizations.
e. The Georgia Department of Labor - Rehabilitation Services agrees to

contribute to the delivery of the following shared services in the South Augusta
One-Stop Center:
7 Outreach/Recruitment – Staff will be available to present the VR Program

to groups and will participate in Job Fairs, Disability Awareness, etc.
determine eligibility/ineligibility for the VR Program and will enter
appropriate data within the system.
One-Stop system.
7 Comprehensive Assessments - Comprehensive and Limited Vocational
eligible clients. In-depth interviews to determine eligibility will be
completed. These will determine functional assets and limitations.
7 Career Counseling/Planning – In-depth vocational counseling and
career planning will contribute to the development of a Work Plan.
This will outline the vocational goal, actions needed to reach the goal, as
well as time frames.
7 Case Management Service Coordination – This will include routine
7 Prevocational Services - Job Readiness Workshops, Interviewing Skills
(including mock interviews), and Work Adjustment Training will be provided

Attachment B - SARC
f. The Augusta Housing Authority agrees to contribute to the delivery of the

following shared services in the South Augusta One-Stop Center:
7 Outreach/Recruitment – Recruitment of clients when public housing is

available.
7 Initial Assessment/lntake/Referral – Assistance with public and
assisted - housing applications, assessment of housing eligibility and
referral to other housing options.
7 Orientation/Informational Services – Information concerning services
provided by the Housing Authority as well as an orientation to Housing
Authority programs. Explanation of eligibility of clients.
Case Management Service Coordination – N/A
g. The AARP – Senior Community Service Employment Program, contingent

upon the availability of program participants, agrees to contribute to the delivery
of the following shared services for older workers visiting the South Augusta
One-Stop Center:
7 Outreach/Recruitment – Providing information regarding older workers for

use in Press Releases. Participating in Job Fairs, EXPOs and similar
events.
7 Initial Assessment/Intake/Referral – Completion or assistance with
completion of common Intake forms. Referral to applicable programs or
support services to include scheduling appointments. Eligibility
determination for referral to Intensive or Training Services under WIA.
services for Older Workers at the One-Stop. Providing labor market
information as available from sources such as DOL and EOA. Providing
information regarding supportive services available. Providing information
on local job vacancies and skills required for placement. Providing
information on Adult Literacy services available in the local area.
7 Job Search/Job Placement – Referral of applicants and Enrollees for job
vacancies. Subsidized Title V enrollment for up to forty-seven (47)
enrollees in Richmond County. Subsidized limited enrollment in OJT Work
Experience Program and Specialized Training (ST) for a definite
timeframe. Assistance in completing employment applications.
Assistance with preparing resumes. Conducting limited practice interviews.
Assisting with presentation of Job Clubs and Job Search Workshops for
older workers. Monitoring Job Development progress of program
enrollees.

Attachment B - SARC
7 Follow-up Services for WIA – Job Retention Counseling for older workers,
Career Development Counseling for older workers. Referrals to
Training/Other Jobs and supportive services.
7 Career Counseling/Planning – Career counseling for enrollees is part
of the Individual Development Plan (lDP). The lDP includes information
about the enrollee’s background, potential, and preferences, and has
action steps the enrollee is expected to attain while in an enrollee job
search status. Staff representatives can provide limited non-SCSEP
counseling and planning for Older Workers who may either be applicants
for SCSEP or only seeking services of the One-Stop.
7 Case Management/Service Coordination – Service Coordination can be
within One-Stop with participating partners or with other organizations with
whom we routinely work.
7 Prevocational Services – SCSEP can assist with Common Job Readiness/
Retention Workshops to include interviewing, resumes and punctuality.
Paid work experience for forty-seven (47) program enrollees and available
paid work experience under our OJT Work Experience Program for a
limited number of enrollees for a specified period of time.

Center:
7 Outreach/Recruitment – RCDFCS will provide outreach services by

explaining agency programs and services to individuals in the community.
7 Initial Assessment/Intake/Referral – RCDFCS will accept and disposition all
applications for Temporary Assistance to Needy Families (TANF), Food
Stamps, and Family Medicaid. Referrals will be made to all appropriate
community partners and other state agencies as needed.
7 Orientation/Informational Services – RCDFCS staff will thoroughly explain
the eligibility criteria for the TANF, Food Stamps, and Family Medicaid
programs to all customers. This includes an overview of all services
offered by RCDFCS.
7 Job Search/Job Placement – RCDFCS will provide employment
services to all mandatory work participants in the T ANF program. The
Employment Service program will support the customers through
appropriate referrals to partner agencies and community resources,
through identifying education/training needs, and through supportive
services to promote self-sufficiency among our customers.
7 Comprehensive Assessments – Comprehensive Assessments - RCDFCS
will refer all appropriate TANF customers to New Connections to Work,
Department of Rehabilitation Services, Georgia Psychological Services,
and Community Mental Health for assessment services.
N/A

Attachment B - SARC
7 Career Counseling/Planning – RCDFCS will develop a TANF Family

Service Plan with each mandatory TANF work participant that clearly
outlines the steps needed to achieve self-sufficiency. The steps may
include assessments, education/training needs, and work experience; the
final step will be full-time employment.
7 Case Management/Service Coordination – RCDFCS will provide ongoing
case management for all programs during the specified period of eligibility.
7 Prevocational Services – RCDFCS will make all appropriate referrals to
partner agencies and community resources.
i. The Experience Works, Inc. agrees to contribute to the delivery of the following
shared services to older workers in the South Augusta One-Stop Center:
7 Outreach/Recruitment – Participate in EXPOs and other special events

geared toward older job seekers, post fliers in PS agencies; advertise in Sr.
News, etc.
7 Initial Assessment/lntake/Referral – Have customer’s complete G2
screening forms; complete intake forms; make referrals when applicable.
7 Orientation/Informational Services – Conduct orientation i.e., G2 services
and other services through One-Stop.
7 Job Search/Job Placement – Conduct job search through DOL and
through newspapers, employers, etc.
7 Career Counseling/Planning – Provide one on one counseling i.e.
career changes, future plans, etc. for older job seekers.
7 Case Management Service Coordination – Work with customers to provide
support services or refer to other agencies when needed to reach goals.
7 Prevocational Services – Make referrals to training facilities or agencies
that provide training, etc. when needed for customers to reach goals.
j. The Dynamic Educational Systems, Inc./Odle Management Group, LLC – Job

Corps agrees to contribute to the delivery of the following shared services in the
South Augusta One-Stop Center:
7 Outreach/Recruitment – Outreach/Admissions staff create networks with

youth-development agencies and community organizations, including One-
Stops, to share Job Corps' career development focus and reach
prospective students.
7 Initial Assessment/Intake/Referral – The Outreach/Admissions Counselor
shall obtain, through a face-to-face interview with each applicant, pertinent
data to make a determination of eligibility. Once this determination has
been made, the counselor shall notify the applicant that he or she has met
the basic eligibility criteria and shall obtain information needed for the
additional factors for student selection and enrollment relating to
background, needs and interest.

Attachment B - SARC
7 Orientation/Informational Services – During this process, prospective

students will learn about Job Corps and the opportunities available to them.
They will be informed about the responsibilities of being a Job Corps
student and shown the connection between their Job Corps experience
and achievement of their long term goals.
7 Career Counseling/Planning – Admissions Counselors shall inform
applicants about the Job Corps' Career Development Services System and
shall assist applicants in initiating career planning by:
a. Discussing available vocational offerings, trade requirements, and

waiting list.
b. Using Labor Market Information to advise applicants regarding the
career outlook for their expressed vocational interest and to assist
applicants in selecting vocational preferences.
c. Helping applicants complete a Personal Career Development Plan
(PCDP) as a personalized blueprint which will be used throughout
enrollment.
7 Case Management Service Coordination – During the length of a student’s
enrollment, Admissions Counselors are responsible for maintaining contact
with the applicant to monitor their progress and offer supportive services.
All attempts to contact students are to be documented.
k. The Goodwill Industries agrees to contribute to the delivery of the following

shared services in the local One-Stop Center:
7 Outreach/Recruitment – Provide staff members to recruit job seekers

with barriers to employment who want to work.
7 Initial Assessment/Intake/Referral – Make referrals to appropriate One-
Stop partners and community resources.
7 Orientation/Informational Services – Conduct daily orientation and
information sessions designed to familiarize job seeking consumers
with the services available via the "One-Stop".
7 Job Search/Job Placement – Provide job search and job placement
assistance to job seeking customers as directed by Individual Service
Plans.
7 Follow-up Services for WIA – Provide services designed to facilitate job
retention and career advancement as directed by Individual Service Plans.
7 Comprehensive Assessments – N/A
7 Career Counseling/Planning – Provide Case Management to the level
determined appropriate in the Career Action Plan and as contracted by
referral sources.

Attachment B - SARC
7 Case Management Service Coordination – Provide Case Management to

the level determined appropriate in the Career Action Plan and as
contracted by referral sources.
7 Prevocational Services – Link job seeking customers to job readiness
training within Goodwill and to services offered by partners. Collaborate
with One-Stop partners to conduct on-site workshops. Job Readiness
Workshops include:
"Marketing Me on Paper" – Resume Workshop

"Marketing Me Face to Face" – Interview Workshop
Social Interaction – Learning Workplace Behavior
7 Job Search Technology – Provide computers, printers, internet services
and fax machines to assist job seekers with finding employment.
Provide Career Scope testing for job seekers who need computerized
assessment of their skills.
7 Computer Training – Provide Keyboarding and Introduction to
Computers to job seekers who need to increase their familiarity with
computers.
I. The Goodwill Industries Working Solutions agrees to contribute to the delivery

of the following shared services at the South Augusta One Stop Center.
Outreach/Recruitment – N/ A
7 Initial Assessment/Intake/Referral – Conduct assessment of homeless
customers and make agency referrals when appropriate.
7 Job Search/Job Placement – Provide employment assistance and
case management for verified homeless customers. Provide post -
employment support and follow-up services.
7 Career Counseling/Planning – Provide Case Management to the level
determined appropriate in the Career Action Plan and as contracted by
referral sources.
7 Case Management Service Coordination – Provide Case Management
to the level determined appropriate in the Career Action Plan and as
contracted by referral sources.
7 Prevocational Services – Link job seeking customers to short term
supported Work Experience.
7 Provide Employment Support and Retention services to include: IDs,
Uniforms, Transportation, Safety Shoes, Tools, Interpreting, Dental
Services, Drug Testing, Background Checks, Job Coaching, and Seminars.
7 Specific Skills Training – Retail POS and Administrative Assistant for
homeless job seekers.
9. Benefits Received: The parties agree that the benefits to be derived from the
above services will be:

Attachment B - SARC


b. The Georgia Department of Labor - Augusta Career Center agrees to

contribute the following staff and other resources to the local One-Stop Center
to perform the shared services described above:
c. The Augusta Technical College agrees to contribute the following staff and
other resources to the local One-Stop Center to perform the shared services
described above:

e. The Georgia Department of Labor - Rehabilitation Services agrees to contribute

f. The Augusta Housing Authority agrees to contribute the following staff and
other resources to the local One-Stop Center to perform the shared services
described above:

Attachment B - SARC
g. The AARP - Senior Community Service Employment Program (AARP -

SCSEP) agrees to contribute the following staff and other resources to the local
One-Stop Center to perform the shared services described above:
h. The Richmond County Department of Family and Children Services

agrees to contribute the following staff and other resources to the local One-
Stop Center to perform the shared services described above:
i. The Experience Works, Inc. agrees to contribute the following staff and other
resources to the local One-Stop Center to perform the shared services
described above:
j. The Job Corps agrees to contribute the following staff and other resources to
the local One-Stop Center to perform the shared services described above:
k. The Goodwill Industries agrees to contribute the following staff and other
resources to the local One-Stop Center to perform the shared services
described above:
I. The Goodwill Industries Working Solutions agrees to contribute the following

staff and other resources to the local One-Stop Center to perform the shared
services described above:
11. Resource Allocation: The parties agree that the contributed resources and benefits
set out in this Resource Sharing Agreement are in proportion to each other as
determined by a reasonable estimate of the distribution of services and contributed
resources to be made by each of the Partners over the course of this Agreement.
Actual costs expended toward the provision of shared services and a
measurement of actual benefit to each of the programs will be made available to
the One-Stop operator by the parties at least on a quarterly basis. To the extent
that the resources contributed or benefits derived become disproportionate, the
parties agree to revisit and revise this Agreement as necessary. Resource
allocation methodologies used will be in compliance with cost principles outlined in
applicable OMB Circulars.

Attachment B - SARC
9/1/06
Signature Date

Name and Title
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
For the Georgia Department of Labor – Augusta Career Center - Partner Agency
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
For the Georgia Department of Labor–Rehabilitation Services - Partner Agency
Signature Date Date

Name and Title

Attachment C - SARC
9/1/06
Signature Date

Name and Title
For the Augusta Housing Authority - Partner Agency
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
For the AARP Foundation – SCSEP - Partner Agency
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
For the Richmond County Department of Family and Children Services - Partner
Agency
Signature Date Date
Rosalyn Panton, Interim Director

Name and Title

Attachment C - SARC
9/1/06
Signature Date

Name and Title
Signature Date Date

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
For the Dynamic Educational Systems, Inc./Odle Management Group, LLC - Partner
Agency
Signature Date Date
Demona Warren, Career Developer

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
Signature Date Date
Ms. Meredith Vasquez, Executive Director

Name and Title

Attachment B - SARC
9/1/06
Signature Date

Name and Title
Signature Date Date
Ms. Meredith Vasquez, Executive Director

Name and Title

Attachment B - SARC
Resource Sharing Agreement
Richmond County
Affiliate One-Stop
Goodwill Industries – South Augusta
PY 2006
July 1, 2006 – June 30, 2007
A. Partner: Richmond/Burke Job Training Authority
$35,588
Staff: 1 Career Advisor, Full-time, 40 hours per week. Cost
Non-
Personnel: $103,849
Costs include the following: materials/supplies, advertising,
postage, insurance/bonding, staff travel, equipment
lease/purchase, telecommunications, and perdiem fees and
contracts. Costs also include $ 100,000 in One-Stop
Operator contract costs covering South Augusta.
Fund
$16,888
Staff: 1 DOL Services Specialist – 50% time
Non-
Personnel: $0
Fund

Attachment B - SARC
C. Partner: Augusta Technical College
$2,271
Staff: 1 Recruiter, Part-time, 2 hours per week
Non-
Personnel: $0
Fund
D. Partner: CSRA Economic Opportunity Authority, Inc.
$7,641
Staff: 1 Community Developer, Part-time
13 hours per week
Non-
Personnel: $725
travel.
Fund
E. Partner: Georgia Department of Labor –Rehabilitation Services
$2,909
Staff: VR Counselor Associate, ½ day (4 hours per week)
Non-
Personnel: $4,278
psychological evaluations to customers.
Fund

Attachment B - SARC
F. Partner: Augusta Housing Authority
$0
Staff:
Non-
Personnel: $0
The purchase of Kiosk will be made during the year.
Fund
Source: Department of Housing and Urban Development
G. Partner: AARP Foundation - SCSEP
$8,074
Staff: 2 One-Stop Greeters Part-time, 20 hours per week
(based on enrollee availability)
Non-
Personnel: $0
Fund
H. Partner: Richmond County Department of Family and Children

Services
$7,500
Staff:
Non-
Personnel: $1,866
travel.
Fund

Attachment B - SARC
I. Partner: Experience Works, Inc.
$4,498
Staff: 1 SCSEP Participant, 4 hrs per wk (10%)
1 Employment & Training Coordinator, 2 hrs per week (5%)
Non-
Personnel: $367
postage.
Fund
J. Partner: DESI/OMG - Job Corps
$0
Staff: PENDING
Non-
Personnel: $0
Costs include:
Fund
Source:
K. Partner: Goodwill Industries, Inc.
$282,561
Staff: 1 One-Stop Manager – 100% time
1 Career Development Specialist, 100% time
1 Resource Center Technician, 50% time
1 Receptionist – 100% time
1 Placement Specialist – 100% time
1 Career Services Technician – 100% time
1 IT Instructor – 100% time
Non-
Personnel: $14,720
Costs include materials/supplies, repairs/maintenance,
utilities, staff travel, facility rental/usage, other: w/c,
telecommunications.
Fund
Source: Department of Housing and Urban Development, Goodwill

Attachment B - SARC
L. Partner: Goodwill Industries Working Solutions
$57,985
Staff: 1 Career Development Specialist – 100% time
1 Vocational Technician – 100% time
Non-
Personnel: $720
Costs include printing/copying and telecommunication
Fund
Source:

Attachment B - BC
Partner Agencies listed below for the Affiliate One-Stop at Augusta Technical College,
Waynesboro Campus in Burke County.

b. Georgia Department of Labor – Augusta Career Center (GDOL-CC)
e. Georgia Department of Labor – Rehabilitation Services (GDOL – RS)
f. Burke County Department of Family and Children Services (BC DFCS)
g. Experience Works, Inc.
2. Purpose: The WIA regulations provide that the responsibility for the provision of and
financing for applicable core services and One-Stop operations is to be
Partners’ programs. The purpose of this RSA is to provide a framework for each of
the Partners’ commitments regarding the allocation and sharing of operational costs
and resources in the One-Stop system serving Burke County. The One-Stop
Operator, a consortium consisting of the Richmond/Burke Job Training Authority,
Inc., Augusta Technical College, and Georgia Department of Labor – Career Center
has been designated by the WIB and will be responsible for the coordination of
services and ensuring that Partner Agencies adhere to the terms of this Agreement.
Details of the One-Stop Operator’s responsibilities will be more specifically outlined
in the Operational Plan that is developed by the parties to this Agreement.
4. Modification: The Partners recognize that modifications to the RSA may be

necessary during the period of performance. Any party may make a written request
for modification to the WIB through the One-Stop Operator. In order to be valid, any
modification to the RSA must be in writing and signed by all of the parties.
Assignment of any responsibilities under this RSA by any of the parties shall be
effective upon written notice to the other parties.
any of the sources of Partner funds for services under this contract no longer exist or
in the event the sum of all obligations by the Partner incurred under this and all other
contracts entered into exceeds the balance of available funds, then the Partner’s
obligations under this Agreement shall immediately terminate upon receipt of written
notification to the WIB through the One-Stop Operator. The certification by the legal

Attachment B - BC
signatory of the Partner that occurrence of either of the events stated above shall be
conclusive.

for cause, in whole or in part, by the WIB at any time for failure to perform any of the
provisions hereof. The termination shall be accomplished by notice in writing and
mailed or delivered to the address of the Partner in this Agreement or the last known
subsequent address. The Partner will be required to submit a final expenditure
report to the One-Stop Operator and/or other applicable Partners not later than 45
days after the effective date of written notice of termination. Upon termination of this
Agreement or applicable attachments, the Partner shall not incur any new
obligations after the effective date of the termination and shall cancel as many
outstanding obligations as possible. The above remedies are in addition to any
other remedies provided by law or the terms of this contract.
This Agreement may be cancelled or terminated by any of the Parties without cause;
however, the Party seeking to terminate or cancel this Agreement must give notice
in writing of its intent to do so to the other Parties at least thirty (30) days prior to the
effective date of cancellation or termination. The written notice must be mailed or
delivered to the address shown above or to the last known subsequent address for
the One-Stop Operator.
The WIB reserves the right to suspend this Agreement in whole or in part if the
Partner(s) fail to comply substantially with the terms of this Agreement, to provide
the quality of service required, or to meet the specified completion schedule of its
duties under this contract. The suspension shall be accomplished by notice in
writing to the Partner(s) and shall specify the reason, suspension date, required
corrective action for reinstatement, and other pertinent information or actions
required to protect the interests of One-Stop customers. The written notice of
suspension shall be mailed or delivered to the Partner address in this Agreement or
to the last known subsequent address.
protection of the invention or discovery shall be sought. The WIB will also determine
how the rights to the invention or discovery, including any rights under any patent
issued thereon, shall be allocated and administered in order to protect the public
interest consistent with Government Patent Policy.
Except as otherwise provided in this Agreement, the author or the WIB is free to
copyright any books, publications, or other copyrightable materials developed in the
course of, or under this Agreement. Should any copyright materials be produced as
a result of this Agreement, the applicable federal agency and the WIB shall reserve
a royalty-free nonexclusive and irrevocable right to reproduce, modify, publish, or
otherwise use and to authorize others to use the work for government purposes.

Attachment B - BC

modifications is incorporated by reference to the Memorandum of Understanding
executed between the parties to this Agreement, including all modifications thereto.
However, this RSA has a one-year term and may fluctuate as the parties’ budgets
change. Modifications and/or expiration of the RSA shall not affect the validity of the
Memorandum of Understanding.

6 Outreach/Recruitment – The R/BJTA will provide and/or participate in

organizations and the general public will be made for referral purposes also.
6 Initial Assessment/Intake/Referral – The R/BJTA will provide potential
6 Orientation/Informational Services – The R/BJTA will provide and/or
participate in activities designed to make potential customers aware of the
full array of applicable or appropriate services that are available through the
One-Stop through WIA and/or other partner programs. Information on
performance and program cost on eligible providers of training services for
adult education, post-secondary Voc. Ed and Voc. Ed activities under the
Perkins Act will also be provided.
6 Job Search/Job Placement – The R/BJTA will coordinate its job search/job
placement efforts with GDOL and other partner staff. Placement information
will be verified and post-exit contact will be maintained with the customer.
6 Follow-up Services for WIA – Through its Career Advisor staff, the R/BJTA
contacts by Career Advisors will determine the need to provide the
customer with services in this area.
6 Comprehensive Assessments – The R/BJTA will provide comprehensive
Interests and Motivation; Discussion/Reaction to Non-Traditional
Employment and Labor Market Information; Financial Resource/Needs (ITA
and other Financial Aid) and Supportive Services Needs; Individual
Interviews and Completion of Assessment/Individual Employment Plan
resulting in the Customer Service Plan (within the state automated system).
6 Career Counseling/Planning – Intensive Career Development and
Counseling is provided through Career Advisor staff as part of the
comprehensive assessment process to include the use of Labor Market

Attachment B - BC
Information, assessment results, employment plan development and the

provision of information on appropriate training opportunities.
6 Case Management/Service Coordination – This service is provided by
Career Advisor staff to adult and/or dislocated worker customers who are
registered under WIA and who also may be receiving services through
another partner agency. Career Advisors will take the lead on coordinating
this support to customers to address any needs or barriers that may be
preventing a customer from participating in intensive/training services and/or
becoming gainfully employed.
Prevocational Services – N/A – Referral to other partner resources.
b. The Georgia Department of Labor – Augusta Career Center agrees to

Center:
6 Outreach/Recruitment – DOL Marketing Representatives call on employers

in Burke County to market the services of the Labor Department. A DOL
Service Specialist goes to the Burke County DFCS office for registration and
job search for TANF clients.
6 Initial Assessment/Intake/Referral – One on one interviews conducted by
DOL Service Specialist with customers to determine skills and interests.
Information is entered into the GWS and referrals made to appropriate
service providers.
6 Orientation/Informational Services – Orientation and information about the
services of the Department of Labor and the WIA One-Stop may be given
by DOL Service Specialist on a one on one basis with each customer.
6 Job Search/Job Placement – Customers can select a job from computerized
job list. A DOL Service Specialist may refer the customer to the job
selected. Also, Service Specialist may call employers to develop jobs for
customers.
6 Follow-up Services for WIA – Tracking of WIA enrollees through
unemployment insurance wage reports (WG15).
6 Career Counseling/Planning – One on one interview by Service Specialists
to determine customer employment goals and any barriers to those goals.
6 Case Management/Service Coordination – If additional needs are identified
by Service Specialist that are not addressed by DOL/One-Stop staff, then
referrals to appropriate agencies would be made.
6 Prevocational Services – Although workshops are not given at this time at
the One-Stop Center, Service Specialist may give the same information to
customers on a one on one basis. Job search workshops are given at the
Burke County DFCS office once a week for TANF clients.

following shared services in the local One-Stop Center:

Attachment B - BC
6 Outreach/Recruitment – Providing information regarding program openings

to newspaper and TV stations for advertising purposes. Provision of
brochures and flyers regarding programs and financial aid. Participating in
Job Fairs and similar events.
completion of common intake forms. Referral to appropriate partner
programs, and/or support services. Schedule testing if required (on-site).
6 Job Search/Job Placement – Refer and/or provide placement assistance via
Augusta Technical College’s Job Placement Office. Provide assistance with
resume and cover letter preparation and job interviewing skills.
6 Follow-up Services for WIA – For program completers, provide for
completion of student and employer follow-up evaluations. Assist with WIA
follow-up as required.
6 Comprehensive Assessments – Admissions testing on site.
6 Career Counseling/Planning – Once identified for training services, provide
6 Case Management/Service Coordination – Coordinate case management
and service provision with appropriate agencies within the One-Stop.
6 Prevocational Services – For non-high school graduates, provide referral
service to adult literacy and/or on-site GED as appropriate.

6 Outreach/Recruitment – Provide information on EOA Programs (i.e. Energy

Assistance, Head Start, Eviction Prevention, Prescription Assistance, etc.)
for use in Press Releases, joint flyers/pamphlets. Participate in Expos and
similar events.
completion of common Intake forms/database application. Basic
assessment of assets, skills, resources and barriers/needs. Referral to
programs or services.
6 Orientation/Informational Services--Orientation and information regarding
the services offered by EOA and basic information about other community
Stop.
6 Job Search/Job Placement – Assist customers/consumers with resume
and/or cover letter for jobs, completion of employment applications, discuss
interviewing issues, refer to DOL and other agencies/organizations and
businesses for employment opportunities.

Attachment B - BC

etc.
6 Case Management/Service Coordination – Case Management Plan
involves developing a self-sufficiency plan with participant to include
employment, money management, training/skills development, service
delivery plan, referrals, etc. Services can be coordinated with One-Stop
partners, Homeless Task Force Partners, and other community
agencies/organizations.

to the delivery of the following shared services in the local One-Stop Center:
6 Outreach/Recruitment – Staff will be available to present the VR Program

to groups and will participate in Job Fairs, Disability Awareness, etc.
determine eligibility/ineligibility for the VR Program and will enter
appropriate data within the system.
One-Stop system.
6 Comprehensive Assessments – Comprehensive and Limited Vocational
eligible clients. In-depth interviews to determine eligibility will be completed.
These will determine functional assets and limitations.
6 Career Counseling/Planning – In-depth vocational counseling and career
planning will contribute to the development of a Work Plan. This will outline
the vocational goal, actions needed to reach the goal, as well as time
frames.
6 Case Management/Service Coordination – This will include routine

Attachment B - BC
6 Prevocational Services – Job Readiness Workshops, Interviewing Skills

(including mock interviews) and Work Adjustment Training will be provided
f. The Burke County Department of Family and Children Services agrees to

Center:
6 Outreach/Recruitment – DFCS will provide information on programs and

support services available through the department. Worker will be available
to participate in Job Fairs, EXPOs and for public speaking at Civic Clubs
and Community Agencies.
6 Initial Assessment/Intake/Referral – DFCS will provide assistance in
completing applications for assistance, and will accept applications and
conduct manual eligibility interviews. Worker will conduct initial
employability assessment and referral to other community resources as
appropriate.
6 Orientation/Informational Services – DFCS will provide explanation of TANF
employability requirements and information on job placement services
available in the local area, as well as an explanation of the Medicaid and
Food Stamp programs available at the local DFCS office. Adult and Child
Protective Services and adoption information will also be presented.
Case Management/Service Coordination – N/A
g. The Experience Works, Inc. agrees to contribute to the delivery of the following
shared services to older workers in the local One-Stop Center:
6 Outreach/Recruitment – Participate in Sr. EXPO, Job Fairs, and other

special events for seniors (older Job seekers); place ads in Sr. News and
newspapers, and post fliers in PS agencies.
6 Initial Assessment/Intake/Referral – Have customer complete G2 screening
form; complete common intake and referral form.
6 Orientation/Informational Services – Conduct orientation i.e. G2 services
and how to access services through One-Stop Center.
6 Job Search/Job Placement – Conduct job search through services available
at One-Stop, classified ads, etc.
6 Career Counseling/Planning – Provide one-on-one counseling i.e. career
changes, future plans, etc. for older job seekers.
6 Case Management/Service Coordination – Work with customers to provide
or refer to other services when needed to reach employed.

Attachment B - BC
6 Prevocational Services – Make referrals to training facilities or agencies that

provide training, etc. when needed.
9. Benefits Received: The parties agree that the benefits to be derived from the above
services will be:


(Provide description of staff and non-personnel items to be contributed, the dollar
value of each, and the fund source of each.)
b. The Georgia Department of Labor – Augusta Career Center agrees to contribute
c. The Augusta Technical College agrees to contribute the following staff and other
above:
f. The Burke County Department of Family and Children Services agrees to
contribute the following staff and other resources to the local One-Stop Center to
perform the shared services described above:

Attachment B - BC
g. The Experience Works, Inc. agrees to contribute the following staff and other
above:
11. Resource Allocation: The parties agree that the contributed resources and benefits
set out in this Resource Sharing Agreement are in proportion to each other as
determined by a reasonable estimate of the distribution of services and contributed
resources to be made by each of the Partners over the course of this Agreement.
Actual costs expended toward the provision of shared services and a
measurement of actual benefit to each of the programs will be made available to
the One-Stop operator by the parties at least on a quarterly basis. To the extent
that the resources contributed or benefits derived become disproportionate, the
parties agree to revisit and revise this Agreement as necessary. Resource
allocation methodologies used will be in compliance with cost principles outlined in
applicable OMB Circulars.

Attachment B - BC
9/1/07
Signature Date

Name and Title
Signature Date Date

Name and Title

Attachment B - BC
9/1/07
Signature Date

Name and Title
For the Georgia Department of Labor-Augusta Career Center - Partner Agency
Signature Date Date

Name and Title

RICHMOND/BURKE COUNTIES Attachment B - BC
9/1/07
Signature Date

Name and Title
Signature Date Date

Name and Title

9/1/07
Signature Date

Name and Title
Signature Date Date

Name and Title

Signature Date

Name and Title
For the Burke County Department of Family and Children Services - Partner Agency
Signature Date Date
Carol Christopher, Interim Director

Name and Title

9/1/07
Signature Date

Name and Title
For the Georgia Department of Labor-Rehabilitation Services - Partner Agency
Signature Date Date

Name and Title

Signature Date

Name and Title
Signature Date Date

Name and Title

Resource Sharing Agreement Attachment B - BC
Burke County
Affiliate One-Stop
Augusta Technical College – Waynesboro Campus
PY 06
July 1, 2006 – June 30, 2007
A. Partner: Richmond/Burke Job Training Authority, Inc.
$35588
Staff: 1 Career Advisor – Full-time 40 hours per week – costs
Non-
Personnel: $59,685
Costs include the following: Costs for materials/supplies,
repairs/maintenance, insurance/bonding, staff travel,
telecommunications, advertising and postage. Costs also
include $52,840 One-Stop Operator contract costs covering
Burke County’s pro-rated share.
Fund
$33,778
Staff: 1 Service Specialist – Full-time 40 hours per week.
Non-
Personnel: $700
Costs include materials/supplies and staff travel.
Fund

C. Partner: Georgia Department of Labor – Vocational Rehabilitation
$2,874
Staff: 1 VR Counselor, (1) 4 hour day per week
Non-
Personnel: $10,833
psychological evaluations to customers and to include other
VR services
Fund
D. Partner: Augusta Technical College
$2,101
Staff: 1 Admissions Assistant, Billing, Payroll (prorata share)
Non-
Personnel: $12,760
Costs include materials and supplies, repairs/maintenance,
utilities, non Real Estate Rentals, facility usage and
telecommunications.
Fund
E. Partner: CSRA Economic Opportunity Authority, Inc.
$7,858
Staff: 1 Intake/Service Worker
12 hours per week
Non-
Personnel: $575
travel.
Fund

F. Partner: Burke County Department of Family and Children

Services
$648
Staff: 1 Community Resource Specialist (4 hours 1 x per month)
Non-
Personnel: $9
Cost include staff travel.
Fund
G. Partner: Experience Works, Inc.
$4,498
Staff: 1 SCSEP Participant, 4 hours per week
1 Employment & Training Coordinator, 2 hours per week
Non-
Personnel: $367
postage.
Fund

Attachment C
Performance Worksheets
PY2007-PY2008 Performance Targets

Local Area Name: Richmond/Burke Counties – Area 12
Performance PY2007 PY2008

Measures Target Target
Customer Satisfaction Index

Participants – ACSI Score
Employers – ACSI Score
Entered Employment Rate

Adults
Dislocated Workers
Older Youth
Retention Rate
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings / Gain

Adults
Dislocated Workers
Older Youth
Credentials Rate
Adults
Dislocated Workers
Older Youth
Younger Youth Diploma/GED Rate
Younger Youth Skills Attainment Rate

Attachment D
Local Administrative Assurances

PY 2007 - 2008
Local workforce areas must ensure that area staff, contractors, and partners are
accountable to all state and federal laws, regulations and policies. By signatures on the
local Workforce Plan, the area assures the state that the following provisions will be met
for PY 2007 - 2008:
1. Policies and procedures will be developed for soliciting and contracting with
training providers for adult and dislocated worker training services that are not
part of the Individual Training Account (ITA) system. [WIA Sec. 118 (b)(9)]
2. Policies and procedures will be developed for identifying and competitively

procuring youth activity providers. Policies will include evaluation criteria used
and desired program elements, as required by WIA. [WIA Sec. 118 (b)(9)]
3. Memoranda of Understanding (MOUs) have been established between the local

Workforce Investment Board and: a) all required WIA partners; and b) other
partners participating in the local One-Stop system. [WIA Sec. 118 (b)(2)(B)]
The MOUs will be considered part of the area's comprehensive WIA plan and will
be available locally for review upon request.
4. Area staff, partners and subcontractors will comply fully with the
nondiscrimination and equal opportunity provisions of the following laws:
• Section 188 of the WIA, which prohibits discrimination against all individuals
in the United States on the basis of race, color, religion, sex, national origin,
age, disability, political affiliation or belief, and against beneficiaries on the
basis of either citizenship/status as a lawfully admitted immigrant authorized
to work in the United States or participation in any WIA Title I-financially
assisted program or activity;
• Title VI of the Civil Rights Act of 1964, as amended, which prohibits

discrimination on the bases of race, color, and national origin;
• Section 504 of the Rehabilitation Act of 1973, as amended, which prohibits

discrimination against qualified individuals with disabilities;
• The Age Discrimination Act of 1975, as amended, which prohibits

discrimination on the basis of age; and

• Title IX of the Education Amendments of 1972, as amended, which prohibits
discrimination on the basis of sex in educational programs.
5. No funds received under the WIA will be used to assist, promote, or deter union
organizing. [WIA Sec.181 (b)(7)]
6. The local Workforce Investment Board assures that all awards of federal and
state funds shall be accounted for using generally accepted accounting
principles, and treated in accordance with federal cost principles that apply to the
type of entity receiving funds, including OMB Circular A-87 for units of state or
local government; A-21 for institutions of higher learning; A-122 for private, non-
profit organizations; and 48 CFR, Part 31 for private, for-profit organizations.
7. The local Workforce Investment Board assures that audits of covered

organizations shall conform to the federal Single Audit Act and OMB Circular A-
133.
8. The area's financial management system will satisfactorily account for and
document the receipt and disbursement of all WIA funds. Further, effective
internal controls in place will safeguard assets and ensure their proper usage
(including property location and usage). [WIA Sec. 184 (a)(1)]
9. The local area's financial system will permit the tracking of program income and
potential stand-in costs. [WIA Sec. 185 (f)(1)&(2)]
10. The local area will prepare and submit required financial reports in a timely
manner, and WIA operations funded wholly or in part with state and/or federal
funds will maintain financial and program records with all supporting documents
for at least three years from the date of submission of the closeout reports for
each program. [WIA Sec. 185 (e)(1)]
11. Any information or records concerning an individual or employing unit obtained

by the Georgia Department of Labor in the administration of the Employment
Security Law or other federally funded programs for which the department has
responsibility are, by law, private and confidential [O.C.G.A. 34-8-120 et seq.].
The area agrees to abide by all state and federal laws, rules, and regulations
regarding the confidentiality of such records. There are criminal sanctions for
unauthorized release of such information. The area further agrees not to divulge
any private or confidential information concerning any individual or employing
unit to any unauthorized person without the informed consent of both the
individual employee and the related employing unit, or, when applicable, of a
particular customer. The Georgia Open Records Act requires government
agencies and their private contractors to allow inspection of "public records" by
citizens who request such inspection [O.C.G.A. 50-18-70 et seq.]. Georgia
Department of Labor information and records on individuals and employing units
described above are exempt from the disclosure requirements of the Georgia
Open Records Act. The area agrees to fully comply with the Georgia Open

Records Act, which may require a timely written response (within three days of
the inspection request) denying inspection of such records and stating the
applicable statutory authority for denying the request.
12. Local areas will comply with the security and privacy standards of Public Law
104-191 - the Health Insurance Portability and Accountability Act of 1996.
13. Veterans and other qualified persons will be provided priority in all USDOL-
funded workforce services in accordance with the Jobs for Veterans Act
(P.L. 107-288), (38 USC 4215).
14. Migrant and seasonal farmworkers will be provided the same range and quality of
services as non-migrants, and equity of service will be afforded to migrant and
seasonal farmworkers in all labor exchange services provided in the area. [20
C.F.R., Part 653]
15. Local areas will comply with section 101 of Public Law 109-149 which limits
the salary and bonus compensation for individuals who are paid by funds
appropriated to the Employment and Training Administration and provided
to recipients and sub-recipients.

Attachment E
Richmond/Burke
Workforce Investment Board
One-Stop Operator Consortium

Georgia Department of Labor Richmond/Burke Augusta Technical
Career Center Job Training Authority, Inc. College
Manager Executive Director President
Managing Directors
One-Stop Coordinator
Resource Service Integration Clerical
Facilitator Customer Flow Support
Customer Satisfaction
etc.
Richmond County Burke County
Comprehensive Site - Electronic Sites - Electronic Electronic Electronic Affiliate Site -

GDOL Augusta Career Hephzibah Site - Site - Site - ATC
Center Blythe Midville Girard Sardis Waynesboro
Partner Agencies W. Augusta Partner
S. Augusta Agencies
Affiliate Site - Electronic

South Augusta Mobile Learning Lab Site -
Goodwill Industries Keysville
Partner Agencies

Attachment F1
WIB Approved: 4/22/03
Programmatic Policy Issuance: P00-10-05
Subject: Priority of Service for Intensive and Training Services When

Adult Funds are Determined to be Limited
Distribution: Supervisory Staff, Customer Services Staff (Adult, Dislocated

Worker), Planner/Procurement Specialist
Effective: 11/01/00 Revised: 6/22/05 Revision No: 5
The purpose of this policy is to provide guidance on the prioritization process for
customers receiving services should it be determined that adult funds are inadequate to
meet the needs of job seekers.
The following policy shall apply when adult funds are 25% or less of the total availability
in a given program year:
Priority shall be given to recipients of public assistance and other low income individuals
for intensive and training services. This does not mean that only recipients of public
assistance and other low income individuals may receive WIA adult funded intensive
and training services. The WIB has established a policy that gives priority consideration
to these groups and also serves other individuals meeting eligibility requirements.
Priority I Veterans and Public Assistance recipients and other low income
individuals at or below poverty level – Allocate 75% of ITA and supportive
service WIA dollars. Public Assistance recipients and Low Income eligible
veterans will receive first priority over non-veterans. (Dislocated Workers
who are veterans will receive priority over non-veterans).
Priority II Individuals whose incomes are between 101% and 125% of the Poverty
Level. Allocate 25% of ITA and supportive service WIA dollars. Veterans
will receive priority over non-veterans. (Dislocated Workers who are
veterans will receive priority over non-veterans).

Attachment F1
Richmond/Burke Counties
Eligibility at
Low Income Level
Family Size Metropolitan Area

1 4,900
2 6,600
3 8,525
4 10,520
5 12,415
6 14,520
7 16,625
8 18,730
For each person over 8 add: 2,105
Eligibility at
125%
1 6,125
2 8,250
3 10,656
4 13,150
5 15,519
6 18,150
7 20,781
8 23,412
Adult
Self-Sufficiency at
150%
1 7,350
2 9,900
3 12,787
4 15,780
5 18,622
6 21,780
7 24,937
8 28,095
• Effective: June 12, 2006

• Metropolitan Area = Richmond and Burke Counties

Attachment F2
Subject: Individuals/Target Groups Served in the Area
Distribution: Supervisory Staff, Customer Services Staff (Adult/Dislocated

Worker/Youth), Planner/Procurement Specialist
Effective: 11/01/00 Revised: Revision No:
The purpose of this policy is to identify the individuals and target groups approved by
the Workforce Investment Board to be served in the area.
Individuals having one or more of the following characteristics will be served through
training and/or referral to partner services.
• Unemployed • Poor Basic Skills

• Lacks Self-Sufficiency • Lacks High School Diploma or GED
• Poor Work History • Disabled
• Underemployed • Offender

Attachment F3

Subject: Eligibility Guidelines for Needs-Related Payments and Supportive

Services for Adults/Dislocated Workers and Youth
Distribution: Supervisory Staff, Customer Services Staff (Adult/Youth),

Planner/Procurement Specialist
Effective: 11/01/00 Revised: 1/10/07 Revision No.: 05
The purpose of this policy is to ensure that financial assistance is made available to
support customers receiving WIA services.
The following guidelines shall be used for determining customer eligibility for needs-
related payments and/or supportive services and the level of payment.
SUPPORTIVE SERVICES PAYMENTS FOR ADULTS/DISLOCATED WORKERS AND

YOUTH
Supportive Services for adults and dislocated workers will include the following:
Needs-Related Payment (Not Currently Available);

Assistance with meals and transportation;
Assistance with transportation cost to customers in Intensive Services;
Assistance with child care and dependent care;
Assistance with housing;
Referrals to medical and dental services;
Assistance with uniforms or other appropriate work attire and work related tools,
including such items as eyeglasses and protective eye gear;
Services/materials for the disabled;
Emergency assistance to meet household expenses or other justified expenses.
Supportive Services for youth will include the following:
Linkages to community services;

Assistance with transportation and meals;
Assistance with child care and dependent care;
Assistance with housing;
Referrals to medical and dental services;
Assistance with uniforms or other appropriate work attire and work related tools,
including such items as eyeglasses and protective eye gear;

Attachment F3
Services/materials for the disabled;

Emergency assistance to meet household expenses or other justified expenses.
NEEDS-RELATED PAYMENT FOR ADULTS AND DISLOCATED WORKERS
Eligibility: In order to receive a needs-related payment an adult must meet these

criteria:
1) Be unemployed,
2) Not qualify for, or have ceased qualifying for, unemployment compensation; and
3) Be enrolled in a program of training services under WIA.
Eligibility: In order to receive a needs-related payment a dislocated worker must meet

these criteria:
1) Be unemployed, and
a) Have ceased to qualify for unemployment compensation or trade

readjustment allowance under TAA or NAFTA-TAA; and
b) Be enrolled in a program of training service under WIA by the end of the 13th
week after the most recent layoff that resulted in a determination of the
worker’s eligibility as a dislocated worker, or, if later, by the end of the 8th
week after the worker is informed that a short-term layoff will exceed 6 month;
or
2) Be unemployed and did not qualify for unemployment compensation or trade

readjustment assistance under TAA or NAFTA-TAA.
Payment Method: NOT CURRENTLY AVAILABLE
SUPPORTIVE SERVICES POLICIES
The following supportive services will be made available to customers to ensure that
proper supports are in place for effective program participation.
Childcare
For one or more children under the age of six, $11.00 per day will be provided to assist
with day care if customer attends training for 3 hours or more.
OR

Attachment F3
Meals
For each day a customer attends class, $5.00 will be provided to assist with meals.
and
Transportation
For each day class is attended $6.00 will be provided to assist with transportation costs.
ADDITIONAL SUPPORTIVE SERVICE GUIDELINES
Support will also be made available in the areas identified below to adult/ dislocated
worker/youth customers, in good standing, to aid in effective program participation
and/or completion.
Limitations: Maximum $300 limit on any one or combination of services during

participation in the program.
Health Care
Definition – A short-term health-related expense (non-surgical) that occurs while

customer is in training and that needs immediate attention.
Medical (Physical Examinations)
Definition –Physical exams required to obtain employment.
Dental
Definition – Dental services or exams that need immediate attention in order for
customer to participate in or remain in training.
Limitations – Referrals to other agencies only. If services are based on ability to pay,
maximum dollar limit availability will apply.
Optical
Definition – cost of medical examination to determine need for eyeglasses and

purchase of glasses.

Attachment F3
Uniforms/Tools/Work Attire
Definition – Assistance to purchase uniforms or other appropriate work attire and work-
related tools to obtain employment.
Emergency Aid
Definition – Assistance for meeting household expense, e.g. rent, gas, electricity,
water, or other justified expense as determined by the Career Advisor in emergency
situation. Purchase of automobile tires is not allowable.
Services/Materials for the Disabled
Definition – Special services or equipment required by a disabled person in order to

participate in WIA programs.
Limitations – Referral to other agencies only. Any reasonable request for cost of
rent/purchase of equipment will be considered on an individual basis. The maximum
dollar limit availability will apply.
OUT-OF-AREA SUPPORTIVE SERVICES
Additional support will be available to customers who are attending out-of-area training.
Out-of-area training is training located outside our commuting area and it is necessary
for the customer to remain over night. These additional supportive services will help
pay the cost of attending out-of-area training. Customers considering out-of-area
training must be able to demonstrate the ability to financially support themselves during
the training period.
The following additional supportive services will be made available to the customer.
Travel
The customer will be paid the Authority's current mileage rate based on Map Quest
distance for travel to the training location and to return home. This is a one time
payment.
Lodging
If the training provider has a provision for lodging in its literature/brochure, that lodging
will be used; otherwise, the customer will be paid $200 per week for lodging. A partial
week will be prorated.

Attachment F3
Payments Schedule:
Advance Payment: First week's supportive services payment for meals,

transportation, lodging and one-way travel to out-of-area
location may be paid to the customer in advance.
Weekly Payments: Subsequent payments for meals, transportation and lodging

will be paid weekly based on submission of a Time and
Attendance Record to the Career Advisor.
Final Payment: This payment will include the one-way travel to return home.
COORDINATION OF SUPPORTIVE SERVICE
A customer will not be authorized a supportive service if that support is being provided
by or available from another agency; to include supportive services in the needs-related
payment area (e.g., meals and transportation for adults and dislocated workers).
If funds are available through other funding sources, the WIA Career Advisor will
coordinate the receipt of these funds with the providing agency. A record of each
supportive service authorized should be maintained on the reverse side of the
Supportive Service Eligibility Verification Form – Part IV: Supportive Services
Authorization/Receipt. Customers receiving supportive services should be re-evaluated
quarterly or as activities change to determine if needs have changed.
DOCUMEMTATION OF SERVICES
The Request for Assistance/Supportive Services will be used to document the request
for WIA supportive services. If WIA funds are being requested, the need will be fully
documented. To qualify for needs-related payments an adult must meet the
requirements of Section 663.820 of the regulations listed above and dislocated workers
must meet Section 663.825 listed above. The Career Advisor is responsible for
coordinating the receipt of supportive service.

Attachment F4
Richmond/Burke Service Workforce Investment Area 12

Richmond/Burke Job Training Authority
Subject: Post Employment Non-Cash Award Policy for Adults, Dislocated

Workers, and Older Youth Receiving Follow-Up Services
Distribution: All Staff, Service Providers
The purpose of this policy is to establish guidelines for receipt of non-cash post-
employment award during follow-up services following completion of training and
entering employment and employment retention.
The following criteria will be used to determine if a customer is eligible for post-
employment award packages:
1. Completion/Employment Award Package
A $50.00 non-cash Post-Employment Package will be awarded to an Adult

Dislocated Worker or Older Youth who, following completion of program:
1) Has earned or awaiting receipt of a nationally, state or locally recognized
credential;
2) Is employed first quarter after exit; and
3) Returned the Customer Follow-Up Response Card with completed Post-
Employment Follow-up Questionnaire.
2. Retention Award Package
A $125.00 non-cash Post-Employment Package will be awarded to an Adult,

Dislocated Worker, or Older Youth who:
1) Was employed first quarter after exit; and

2) Is still employed the second and third quarter after exit (job does not
have to be with same employer); and
3) Earned a nationally, state or locally recognized credential (if not attained
at completion/employment); and

Attachment F4
4) Returned the Customer Follow-Up Response Card with completed Post-

Employment follow-up Questionnaire.
Each non-cash post-employment award package will be based on the specific needs of
the customer to assist with employment retention. Examples of the award package
items are gas card, certificate for uniforms or work clothing, childcare certificate, daily
planner, work tools, etc.

Attachment F5
Subject: Demand Occupations
Distribution: Supervisory Staff, Customer Services Staff Adult/Dislocated

Worker/Youth, Planner/Procurement Specialist
Effective: 11/01/00 Revised: Revision No:
The purpose of this policy is to identify the process used by the Workforce Investment
Board (WIB) to designate/approve demand occupations.
The following guidelines shall be used:
As part of the planning process or as needed, Authority staff will present regional labor
market information from the Workforce Information and Analysis Division of the Georgia
Department of Labor and/or other data sources that may be available for the WIB’s
review. In addition, other demand occupations can be identified based on local
(Richmond County and Burke County) labor market information.
Jobs identified for adults should provide incomes at 150% of the poverty level with
employer assisted benefits (to include health and/or reasonable career advancement
opportunities) AND training that can be completed in two (2) years or less.
Additionally WIB members may at any time, identify any current and projected skill
needs of business in the area and any projected needs of industries/businesses that the
workforce area is trying to attract.

Attachment G

JTA Approved: 07/26/06
Procedure: Grievance Procedure
Distribution: Workforce Investment Board, Youth Council, Job Training

Authority, Inc. Board and Staff, Service Providers,
Customers
General Grievance Procedures
In accordance with Section 188 of the Workforce Investment Act (WIA), (Public Law
105-220) and U.S. Department of Labor Regulations 20 CFR Parts 667.600 and
667.610 the Richmond/Burke Workforce Investment Area 12 has established these
procedures for filing grievances or complaints about its program and activities from staff,
customers, sub-recipients, bidders, and other interested persons.
Types of Grievances and Scope of Review
Complaints involving violations of the Act, Regulations, grants or other agreements

under the WIA (excluding complaints of discrimination) as alleged by applicants,
customers, WIA funded employees, and recipients of WIA funds should use procedures
outlined in this directive.
Complaints involving terms and condition of employment as alleged by WIA-funded staff

will be filed under personnel policies and procedures established by Richmond/Burke
Job Training Authority, Inc. or its service providers where appropriate. These
procedures must be exhausted prior to submitting a complaint in accordance with WIA
grievance procedures outlined in this directive. Local level decisions appealed to the
Governor will be reviewed on the basis of adherence to reasonable and established
procedures. Where such procedures have not been followed, and/or the action taken
was arbitrary or capricious, the case will be sent back to the Authority for re-examination
and/or corrective action. The determination will be reviewed where a compliant has
been filed in accordance with the procedure herewith established.
Complaints and inquiries from bidders, after proposal selections are made under
competitive negotiation processes, must first address the Authority's established
procedure for administrative review of contract grant award protests, disputes and
claims. If not satisfied, a formal grievance may be filed only if it is based on a violation
of WIA, published regulations, and state or local procurement requirements. Appeals
will be reviewed strictly on the basis of adherence to established procedures, and
determinations of fact made during a local level review will be accepted as such. Where

Attachment G
established procedures were not followed and/or decisions were made in an arbitrary or
capricious manner, the case will be remanded to the Authority for re-examination and/or
corrective action.
Employers who hire WIA Program customers under an On-the-Job Training (OJT)
contract may use the company's personnel procedures to handle grievances pertaining
to the customer's terms and conditions of employment. Grievances pertaining to the
OJT contract terms should be handled in accordance with the Authority's procedures
indicated herein.
(NOTE: It must be established with OJT contract initiation which procedures a customer
will use for complaints regarding terms and conditions of employment.) Where public
schools of the State of Georgia are by contract, service providers under the Workforce
Investment Act Program and a grievance arises which pertains to disciplinary actions of
teachers or students, grading policy or teacher employment contracts it will be handled
by procedures outlined in O.C.G.A. 20-2-1120. Grievances which pertain to any terms
of the contract between the school and the Authority should be handled by procedures
contained in this directive.
If an applicant, customer, WIA funded employee, or recipient of WIA funds feel he/she
has concerns that warrant the attention of the State agency responsible for the
administration of this program, they may call the Job Training Division of the Georgia
Department of Labor at 1-800-326-1041. There is no charge for the call. At his/her
request, the call will be handled in strictest confidence.
In cases of suspected fraud, abuse or other alleged criminal activity, an applicant,

customer, WIA funded employee, or recipient of WIA funds, should direct his/her
concerns to the Office of the Inspector General, U.S. Department of Labor, at 1-800-
347-3756. There is no charge for the call.
COMPLAINT FILING PROCESS AND REQUIREMENTS
Service providers will inform applicants, customers and their WIA program employees
about the procedures for filing a complaint as contained in this directive.
Complaints of discrimination covered by 29 CFR Part 37 ~ be filed within 180 days of

occurrence with either the State or U.S. Department of Labor. Complaints of this nature
should be forwarded to: Georgia Department of Labor, Elizabeth Warner, Equal
Employment Opportunity Administrator, Suite 276, 148 Andrew Young International
Blvd. NE, Atlanta, Georgia 30303-1751 or with the U.S. Department of Labor to:
Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Ave.,
N.W., Room N-4123, Washington, DC 20210.
Except for complaints alleging fraud or criminal activity and those identified above,
complaints must be made within one year of the alleged occurrence.

Attachment G
Hearings on any grievance shall be conducted within 30 calendar days of filing a

grievance and decisions shall be made no later than 60 calendar days after filing a
grievance.
Complaints must be in writing, signed by the complainant, and shall include required
information specified in the following paragraph. Persons are permitted to file by mail or
in person.
Complaint Filing and Hearing Procedures
Grievances and complaints shall be processed through the following stages:
1. Informal Conference (counseling session)

2. Formal Written Complaint
3. Fact Finding
4. Hearing
5. Determination (decision)
6. Appeal
The Executive Director of the Authority shall be advised upon the initial filing of a
complaint and shall be kept abreast at each stage thereafter.
An individual, who feels that a grievance or complaint is appropriate, may seek remedy
by contacting the Authority Office. Individuals will be provided with procedures that
must be followed.

209 7th Street, 5th Floor
P.O. Box 1446
Augusta, Georgia 30903
Attn: Equal Opportunity Officer

(706) 721-1858
As notified and required by the State a listing of complaints and the status thereof will
be provided to the State.
During every step of the process, informal attempts will be made to resolve the
complaint.
COMPLAINT FILING
Informal conference - An individual(s) who contacts the Authority Office regarding a

grievance or complaint initially will be counseled regarding their rights to file a
complaint. The steps of the grievance procedure will be reviewed with the individual(s)
and advice will be provided on the steps required to initiate the process.

Attachment G
Formal written complaint - An individual(s) may file a formal complaint with the
Authority. The complaint shall be in writing specifying the following:
1. The full name, telephone number (if any), and address of the person(s) making
the complaint;
2. The full name and address of the respondent(s) against whom the complaint is
made;
3. A clear and concise statement of the facts, including pertinent dates, constituting
the alleged violation;
4. The provision of the Act, regulations, grant, or other agreements believed to have
been violated;
5. Relief requested.
Upon filing a complaint and at each stage thereafter, the complainant(s) shall be notified
in writing of the next step in the procedure. The complainant(s) may withdraw the
complaint at any point by signing a statement to that effect.
Fact finding - within ten (10) calendar days after receipt of a formal complaint a fact
finding review shall be conducted, including interviews with the complainant(s), the
respondent(s), and witnesses, and review of records and documents that may be
pertinent to the case shall be made.
The identity of any person or persons furnishing information or assisting in the

investigation of a complaint shall be kept confidential to the extent possible to make a
fair determination of the issues.
HEARING
The Workforce Investment Board (WIB) will designate a specific person to function in a
quasi-judicial capacity in relation to the Authority's hearing process. Standards to be
applied in selection of this person are as follows:
Person designated shall be in a position to render decisions that are both fair and
impartial. The scope of responsibility during the hearing process includes preparation
and review of a complete file on the case prior to the hearing, directing parties to appear
at the hearing, holding the hearing, receiving evidence, disposing of procedural
requests, consideration and evaluation of the facts, evidence, and arguments to
determine credibility, rendering a decision and issuing it to all parties involved and
providing the complete record.
The hearing officer designated shall not be a subordinate of the Authority staff involved
in administering the program and shall not be in any way be involved in the issue
causing the complaint. Any WIB member who is directly involved in the matter that
gives rise to the grievance may not be a hearing officer.
Complaints filed against the WIB, Youth Council (YC), CEOs, Job Training Authority,
Inc. or any member thereof shall be heard by an independent hearing officer. This

Attachment G
officer shall be someone who is totally independent from the Workforce Investment
Area, the WIB, the YC, the CEOs, the Job Training Authority, Inc. and Service
Provider(s). Selection of the independent hearing officer shall be made by the Attorney
for the Richmond/Burke Job Training Authority, Inc.
Determination (Decision) - The hearing officer shall render findings and decisions within
60 calendar days of the filing of a complaint. The hearing will be mechanically recorded
and records maintained to include all pleadings, motions, and intermediate rulings,
recordings of the oral testimony plus all other evidence received or considered, a
statement of matters officially noted, all staff memoranda or data submitted to the
decision-maker in connection with their consideration of the case, findings of fact based
on the evidence submitted at the hearing, notification of further appeal procedures, if
applicable, and final decision of the hearing officer. A written determination of the
findings shall be provided to the complainant and the respondent.
Should conciliation result from the hearing and determination made by the hearing
officer, an agreement shall be signed by both parties involved as record of the
resolution and the complaint shall be considered satisfactorily resolved.
COMPLAINT HEARING NOTICE
The designated hearing officer upon receipt of a complaint shall within 30 calendar days
schedule and conduct the hearing. Both sides shall receive reasonable notice of the
hearing by registered or certified mail. The notice shall include:
1. A statement of date, time and place of hearing;

2. A statement of the authority and jurisdiction under which the hearing is to be
held;
3. A reference to the particular section of the Act, regulations, grant, or other
agreement under the Act involved;
4. Notice to the parties of the specific charges involved;
5. The rights of both parties to be represented by legal counsel;
6. The right of each party to present evidence, both written and through witnesses;
7. The right of each party to cross examination.
APPEALS
If the complaint cannot be satisfactorily resolved through the Grievance Hearing or if no

decision is rendered, the complainant(s) or the respondent(s) may file a formal appeal
to the Governor of the State of Georgia within 10 calendar days of the mailing of the
decision. The complainant(s) may apply for an extension of this 10 day time
requirement if necessary. The name and address of the State Office and any other
instructions for those desiring to pursue this course of action will be provided.
All sub-recipients, customers, and service providers under WIA for Area #12 will be
provided information regarding this grievance procedure upon contract execution or
upon enrollment.

Attachment G
DISCRIMINATION COMPLAINTS PROCEDURES
Individuals contacting the Authority Office making a complaint alleging discrimination

covered by 29 CFR Part 37 will be advised to file their complaint with the State, Equal
Opportunity Administrator or the Civil Rights Center of the U.S. Department of Labor.
All sub-recipients and service providers under WIA for Area #12 will be provided
information regarding this discrimination complaint procedure upon contract execution.
Customers will receive this information upon enrollment in their Rights and Benefits
Statement.
If you think that you have been subjected to discrimination under a WIA Title I -
financially assisted program or activity, you may file a complaint within 180 days from
the date of the alleged violation with either:
Georgia Department of Labor Director, Civil Rights Center (CRC)

Equal Employment Opportunity Administrator OR U.S. Department of Labor
Suite 276 200 Constitution Avenue, NW
148 Andrew Young International Blvd., NE Room N-4123
Atlanta, GA 30303-1751 Washington, D.C. 20210
*(404) 232-3550
*Persons with Hearing Impairments may contact the Georgia Relay Center at 1-800-
255-0056
If you file your complaint with the Georgia Department of Labor (GDL), you must wait
either until the GDL issues a written Notice of Final Action, or until 90 days have passed
(whichever is sooner), before filing with the Civil Rights Center.
If the GDL does not give you written Notice of Final Action within 90 days of the day on
which you filed your complaint, you do not have to wait for the GDL to issue the Notice
before filing a complaint with CRC. However, you must file your CRC complaint within
30 days of the 90 day deadline (in other words, within 120 days after the day on which
you filed your complaint with the GDL).
If the GDL does give you written Notice of Final Action on your complaint, but you are
dissatisfied with the decision or resolution, you may file a complaint with CRC. You
must file your CRC complaint within 30 days of the date on which you received the
Notice of Final Action.
REPORTING REQUIREMENTS
Each Service Provider will be required to report a listing of complaints received against
their activities as they are received. This report shall be submitted on forms provided by
the Authority.

Attachment H
Procedure: Individual Training Account Policies
Distribution: Staff and Service Providers
An adult, or dislocated worker, or youth ages 18 - 21 who has been determined eligible
for WIA training services may select a provider from the STATE approved listing after
consultation with a WIA Career Advisor. If a customer receives career advisement and
support services and the program of study is funded by Pell/HOPE funds, the ITA
policies will apply. The following policies are utilized to establish local parameters for
service.
POLICIES:
(1) Training must be in occupations identified in the local WIA Plan as growth
occupations or documentation of employment prospects for areas not
listed in the plan should be provided.
(2) Training must result in a wage sufficient to attain sufficiency without the
aid of public assistance.
(a) Definition of Adult and Dislocated Worker Self-Sufficiency.
Employment in which individuals accrue hourly wages or annual

earnings that equate to 150% or more of the poverty level based on
appropriate family size; with employer assisted benefits (to include
health) and/or reasonable career advancement opportunities
available.
(3) Training must be for not less than 12 hours per week to accommodate
existing Unemployment Insurance requirements. Exceptions to this policy
may be approved, in writing, on a case-by-case basis.
(4) Programs should not exceed 104 weeks (two years). Exceptions to this
policy may be approved on a case-by-case basis and requests should
include evidence that financial support is available during extended
training periods.

Attachment H
(5) In general, all training programs must be within a reasonable commute of

the WIA local area which may include out-of-the-area and out-of-state
training institutions. Out-of-the-area training programs that are not within
commuting distance to the WIA local area may be approved on a case-by-
case basis. All approved training must be located within the contiguous
United States.
(6) All applicants should apply for the Pell Grant and/or HOPE Scholarship
program, if eligible. Depending on need and the availability of WIA
funding, Pell funds may be combined with WIA funds to cover total
expenses.
(7) Funding may be provided for college level and post baccalaureate
instruction only if all of the following conditions have been established:
(a) Customer must be accepted into a certificate or diploma program

and the course of study must be occupation-specific (as approved
by the WIB).
(b) Total course of study will take no longer than 104 weeks (two
years) to complete. Customer will receive a certificate or degree
upon completion.
(c) Customers must demonstrate that they have the financial resources
to attend long term training.
(8) Continuing Education and other similar courses may be allowed only if the
following conditions apply:
(a) The customer must have a specific occupational goal.
(b) The customer has a work history or educational background which

relates to the occupational goal.
(b) The customer must present evidence as to how the proposed

training will increase their employment marketability.
(9) ITAs may be utilized for expenses related to training, including but not
limited to the following: books, tuition and fees, supplies, tools, uniforms
and shoes, certification, licensing, testing fees, drug testing for entrance
into training, medical requirements for training entrance, etc.
(10) Students accepted on a “provisional” basis may receive assistance on a

case-by-case basis.

Attachment H
(11) ITAs will not be used for payment of late fees caused by customer error or
delay. The customer will be responsible for these items, as they are
responsible for other fines or penalties.
(12) Funds are limited as follows:
(a) Up to $ 4,500 in training costs, excluding support may be

expended for each participant for the first year of training.
(b) For training that extends beyond one year, total training costs may
not exceed $ 9,000, excluding support.
If the cost of training exceeds funds limitation guidelines, career advisors

should assist in developing a financial plan to cover total costs of training.
Trainees shall not be required to apply for or access student loans, or
incur personal debt as a condition of participation.
Additional policies relating to Unions and/or Apprenticeship Programs.
(1) In addition to the occupation being approved as a demand

occupation by the WIB, the apprenticeship program must provide
additional documentation of employer demand versus available
training slots without WIA assistance to indicate a shortage in
meeting employer demand.
(2) The apprenticeship program must provide financial statements for the
previous calendar year ended and itemization of estimated additional
costs anticipated for the coming year and any proposed
enhancements which will not be covered by the employer trust fund.
These costs shall apply to classroom costs only.
(3) The apprenticeship program must provide the number of apprentices

trained during the previous calendar year.
(4) The cost per apprentice will be derived by dividing the total projected
yearly program costs by the total number of apprentices to be trained
for the year.
(5) The WIB shall approve any unit cost for apprenticeship programs
exceeding the $4,500 ITA maximum per year previously approved.
(6) For each subsequent year that the apprenticeship program is

approved, a reconciliation of actual costs versus estimated costs will
be made for the previous year to determine current year costs.

Department of Labor: Richmond Burke

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Comprehensive Local WIA Plan

Richmond/Burke Counties Workforce Investment Area

Mayor Deke Copenhaver

3. Name of organization administering the grant

Richmond/Burke Job Training Authority, Inc.

Name, Address and Phone Number for Local Area Director

Jacqueline D. Dunn, Interim Executive Director

4. Name, address and organization of the Workforce Investment Board

Ms. Pauline Jenkins, Owner

5. Name, address and organization of the Youth Council Chairperson

Mr. Wayne Hawkins, Vice President

WIA\WIA Plan 07/08 –1– Area 12 - Richmond/Burke

Richmond/Burke Job Training Authority, Inc.

Georgia Department of Labor/Augusta Career Center *

Augusta Technical College

The Georgia Department of Labor will have lead facility management

7. Website address for the area (if any)

Jacqueline Dunn (706) 721-1858

WIA\WIA Plan 07/08 –2– Area 12 - Richmond/Burke

Name of Area: Richmond/Burke Counties

Chief Local Elected Official:

_______________________________ April 25, 2007

Local Area Director:

_______________________________ April 24, 2007

Local Workforce Investment Board Chairperson:

_______________________________ April 24, 2007

WIA\WIA Plan 07/08 –3– Area 12 - Richmond/Burke

I. Vision and Goals

The Richmond/Burke Workforce Investment Board has established the following

Mission Statement: The Richmond/Burke Workforce Investment Board

(1) Customers have access to quality services on an equal basis.

II. Local Governance

1. Describe how the local workforce development system will be

WIA\WIA Plan 07/08 –4– Area 12 - Richmond/Burke

The Workforce Development system is governed by the Richmond/Burke

In 2000, the WIB designated the Georgia Department of Labor – Augusta

WIA\WIA Plan 07/08 –5– Area 12 - Richmond/Burke

Although we have come a long way in developing our workforce system,

2. Describe how the local area's staffing is organized with regard to

The Local Elected Officials of the area have executed an agreement

Executive Director: Serves as Secretary to the WIB; Responsible for

WIA\WIA Plan 07/08 –6– Area 12 - Richmond/Burke

Comptroller: Responsible for financial management and accountability.

3. Describe the connection and cross-membership between the Youth

The Youth Council is a twenty-two (22) member sub-group of the WIB.

III. Plan Development and Implementation

The Richmond/Burke Counties Workforce Investment System continue to

WIA\WIA Plan 07/08 –7– Area 12 - Richmond/Burke

The Richmond/Burke Counties Workforce Investment Area 12 is part of

 Goal 1: Region 7 will be known for its reliable, responsible,

In February 2007, regional and local community stakeholders from

According to a discussion guide designed by Southern Growth Policies

WIA\WIA Plan 07/08 –8– Area 12 - Richmond/Burke

More important trends to consider included:

y Worldwide, one in five people will be 60 or older by 2050. In ten years,

Continuing planning by the Strategic Planning Committee/Regional

IV. Needs Assessment

1. Using the enclosed CD containing the most recent labor market

The primary customers in our workforce investment system are job

WIA\WIA Plan 07/08 –9– Area 12 - Richmond/Burke

The 2005 population of Richmond-Burke Workforce Investment Area was

Here is the most recent population information for Richmond-Burke

Goal 1: Region 7 will be known for its reliable, responsible,

Georgia Department of Labor, Augusta Career Center

Georgia Department of Labor, Augusta Career Center – lead

design the integration of systems and coordination of services for the