KM MATURITY MODEL

KMMM is a methodology to develop Knowledge Management

goal oriented, systematically and holistically. It consists of two Models, a development model and an analysis model.

The development model defines five maturity levels and

provides information how to make the next reasonable step in Knowledge Management Development. aspects of Knowledge Management and reveals which topics should be developed in future. structures planning, data collection by interviews and workshops, and feedback sessions.

The analysis model helps to take account of all important

As a third component an auditing process is defined which

KM MATURITY MODEL

KM MATURITY MODEL

KM MATURITY MODEL

KM DEVELOPMENTAL MODEL
Development Model The development model defines five maturity levels and

provides information how to make the next reasonable step in Knowledge Management development.

KM ANALYSIS MODEL
The analysis model helps to take account of all important

aspects of Knowledge Management and reveals which topics should be developed in future.

KM ASSESSMENT PROCESS

KM ASSESSMENT PROCESS

KM ASSESSMENT RESULTS

KM ASSESSMENT RESULTS

KM ASSESSMENT RESULTS

KM ASSESSMENT RESULTS

KM ASSESSMENT RESULTS

KMMM BENEFITS

KMMM BENEFITS

KMA
KMAs are generally applicable to most organizations. It is possible

that a firms KMAs will change as its understanding of knowledge management evolves.

1. Lessons Learned -- Useful knowledge gained while completing

a project or task. The value of a lesson learned comes when it is documented, shared, applied and reused. Eg BP

2. Expertise -- Knowledge that is available in peoples heads. This

knowledge may be gained through experience or formal education. This knowledge is not easily expressed in words or pictures, but can be shared with another person through working together, observation, or mentoring.

KMA
3. Data -- Facts or figures obtained from operations, experiments or

surveys, stored in databases and data warehouses. Data is used as a basis for making decisions (performing calculations and drawing conclusions). Data can be queried and analyzed. Decision support tools for forecasting, planning, etc., also use data.
4. Structured Knowledge -- Structured Knowledge is knowledge

stored in Knowledge Documents such as project reports, technical reports, policies and procedures, research reports, publications, pictures, drawings, diagrams, audio and video clips.

KM AUDITING PROCESS
In KMMM an auditing process is defined which structures

planning, data collection by interviews and workshops, and feedback sessions.

The combination of different methods is designed to minimize

the bias from subjective representations.

KM AUDITING PROCESS
The six phases of a KMMM audit are: 1. 2. 3. 4. 5. 6.

Orientation and Planning Motivating and Data Collection (with continuous Consolidation and Preparation) Consolidation and Preparation Feedback and Consensus Ideas for Solutions and Action Proposals Report and Presentation

For the quality of the results it is very useful to work with pairs of

consultants.

KM MATURITY LEVELS

KEY FACTORS INVOLVED

Each level has a set of prerequisites the organization is required to meet. A given maturity level implies a certain level of organizational capability from level 4 onwards, quantitatively Each maturity level is characterized in terms of the efficacy of each stage of the

Knowledge life cycle: Knowledge Acquisition Knowledge Dissemination Knowledge Reuse

KEY RESULT AREAS

Content Structure Management (Process)

Ability to structure, categorize, access content Integrated logical content architecture exists. Knowledge content is augmented with pointers to people.

Knowledge is structured a taxonomy of knowledge topics Content management process defined. creation, editing, streamlining, publishing, certification and maintenance Process is owned by a central knowledge organization.