Professional Documents
Culture Documents
Reliance Money
ABSTRACT
This is the time of tough competition in the market, especially after the global
turmoil in the world economy that results in the slowdown of the various financial
sectors. Thus it is very important for the organizations to keep an eye on the
customers’ interest and preferences, and provide them the best facility than the
competitors so that organizations can retain the faith of the customers in the
services and products being provided to them.
Whether the insurer is old or new, private or public, expanding the market will
present multitude of challenges and opportunities. But the key issues, possible
trends, opportunities and challenges that insurance sector will have still remains
under the realms of the possibilities and speculation.
Result from this project will be of great use to the organization in order to find out
the real pit falls, where the organization has to work upon in order to make
themselves better than their counterparts.
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INTRODUCTION
Objective of the Project: To develop an understanding of
various Life
insurance products introduced by various life insurance companies.
Scope:
• The study then goes on to evaluate and analyse the findings so as to present a clear
picture of trends in the Insurance sector.
• This study can be conducted by comparing the performances & products of three
private & government insurance players in insurance industry.
• It provides a high degree of exposure to the schemes available under different
insurance companies.
METHODOLOGY:
• As the project is based on primary data analysis all of the data involved in the
study are collected directly by me.
• The study is based on primarily focusing on primary data collection i.e. through
questionnaires, personal interviews, market survey.
• The study involves both qualitative and quantitative analysis of the data collected.
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• I wanted to conduct this project on a large scale basis that is on major cities
of India but due to financial and time constraint the study of my project is
limited to Indore city.
Industry Profile
“Insurance is a contract between two parties whereby one party called insurer
undertakes in exchange for a fixed amount of money on the happening of a certain
event.” Insurance is a protection against financial loss arising on the happening of
an unexpected event. The primary purpose of Life Insurance is the protection of
the family. Insurance in it's various forms protects against such misfortunes by
having the losses of the unfortunate few paid by the contribution of the many who
are exposed to the same risk. This is the essence of insurance- the sharing of losses
and substitution of certainty for uncertainty. Insurance companies collect
premiums to provide for this protection. A loss is paid out of the premiums
collected from the insuring public and the insurance companies act as trustees of
the amount collected. In is a system by which the losses suffered by a few are
spread over many, exposed to similar risks.
Insurance is defined as the equitable transfer of the risk of a loss, from one entity
to another, in exchange for a premium.
Life insurance is a policy that people buy from a life insurance company, which
can be the basis of protection and financial stability after one's death. Its function
is to help beneficiaries financially after the owner of the policy dies.
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form of people helping each other. For example, if a house is burnt, the members
of the community help build a new one. Should the same thing happen to one’s
neighbor, the other neighbors must come to help? Otherwise, neighbors will not
receive help in the future.
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middle Ages served a similar purpose. Before insurance was established in the
late 17th century, “friendly societies” existed in England, in which people donated.
In India, insurance has a deep-rooted history. It finds mention in the writings of
Manu ( Manusmrithi ), Yagnavalkya ( Dharmasastra ) and Kautilya(
Arthasastra). The writings talk in terms of pooling of resources that could be re-
distributed in times of calamities such as fire, floods, epidemics and famine. This
was probably a precursor to modern day insurance. Ancient Indian history has
preserved the earlies traces of insurance in the form of marine trade loans and
carriers’ contracts.
Insurance in India has evolved over time heavily drawing from other countries,
England in particular.
1818 saw the advent of life insurance business in India with the establishment
of the Oriental Life Insurance Company in Calcutta. This Company however
failed in 1834. In 1829, the Madras Equitable had begun transacting life insurance
business in the Madras Presidency. 1870 saw the enactment of the British
Insurance Act and in the last three decades of the nineteenth century, the Bombay
Mutual (1871), Oriental (1874) and Empire of India (1897) were started in the
Bombay Residency
In 1914, the Government of India started publishing returns of Insurance
Companies in India. The Indian Life Assurance Companies Act, 1912 was the first
statutory measure to regulate life business.
In 1928, the Indian Insurance Companies Act was enacted to enable the
Government to collect statistical information about both life and non-life business
transacted in India by Indian and foreign insurers including provident insurance
societies.
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In 1938, with a view to protecting the interest of the Insurance public, the earlier
legislation was consolidated and amended by the Insurance Act, 1938 with
comprehensive provisions for effective control over the activities of insurers.
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In 1968, the Insurance Act was amended to regulate investments and set
minimum solvency margins. The Tariff Advisory Committee was also set up then.
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In 2003- Insurance Industry had 1new entrant, Sahara India Insurance Company
Ltd.
In Life Insurance category
In 2004-2005 Insurance Industry had 1new entrant, Shri Ram Insurance company
Ltd.
In 2005-Bharti Axa Life insurance company was granted Certification of
Registration in July,
In 2006-Bharti Axa Life insurance company commenced its operations the newest
player in the insurance sector.
The Insurance Regulatory and Development Authority (IRDA)
Reforms in the Insurance sector were initiated with the passage of the IRDA Bill
in Parliament in December 1999.
The IRDA since its incorporation as a statutory body in April 2000 has
fastidiously stuck to its schedule of framing regulations and registering the private
sector insurance companies.
The other decisions taken simultaneously to provide the supporting systems to the
insurance sector and in particular the life insurance companies were the launch of
the IRDA’s online service for issue and renewal of licenses to agents.
The approval of institutions for imparting training to agents has also ensured that
the insurance companies would have a trained workforce of insurance agents in
place to sell their products, which are expected to be introduced by early next year.
Since being set up as an independent statutory body the IRDA has put in a
framework of globally compatible regulations.
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spread the message of life insurance in the country and mobilise people’s savings
for nation-building activities. LIC with its central office in Mumbai and seven
Bhopal, operates through 100 divisional offices in important cities and 2,048
branch offices. LIC has 5.59 lakh active agents spread over the country.
The Corporation also transacts business abroad and has offices in Fiji, Mauritius
and United Kingdom. LIC is associated with joint ventures abroad in the field of
insurance, namely, Ken-India Assurance Company Limited, Nairobi; United
Oriental Assurance Company Limited, Kuala Lumpur; and Life Insurance
Corporation (International), E.C. Bahrain. It has also entered into an agreement
with the Sun Life (UK) for marketing unit linked life insurance and pension
policies in U.K.
In 1995-96, LIC had a total income from premium and investments of $ 5 Billion
while GIC recorded a net premium of $ 1.3 Billion. During the last 15 years, LIC's
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income grew at a healthy average of 10 per cent as against the industry's 6.7 per
cent growth in the rest of Asia (3.4 per cent in Europe, 1.4 per cent in the US).
LIC has even provided insurance cover to five million people living below the
poverty line, with 50 per cent subsidy in the premium rates. LIC's claims
settlement ratio at 95 per cent and GIC's at 74 per cent are higher than that of
global average of 40 per cent. Compounded annual growth rate for Life insurance
business has been 19.22 per cent per annum
HDFC Standard Life Insurance Company Ltd. is one of India’s leading private life
insurance companies, which offers a range of individual and group insurance
solutions. It is a joint venture between Housing Development Finance Corporation
Limited (HDFC Ltd.), India’s leading housing finance institution and The
Standard Life Assurance Company, a leading provider of financial services from
the United Kingdom. Their cumulative premium income, including the first year
premiums and renewal premiums is Rs. 672.3 for the financial year, Apr-Nov
2005. They have managed to cover over 11,00,000 individuals out of which over
3,40,000 lives have been covered through our group business tie-ups.
Max New York Life Insurance Company Limited is a joint venture that brings
together two large forces - Max India Limited, a multi-business corporate,
together with New York Life International, a global expert in life insurance. With
their various Products and Riders, there are more than 400 product combinations
to choose from. They have a national presence with a network of 57 offices in 37
cities across India.
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ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank,
a premier financial powerhouse and Prudential plc, a leading international
financial services group headquartered in the United Kingdom. ICICI Prudential
was amongst the first private sector insurance companies to begin operations in
December 2000 after receiving approval from Insurance Regulatory Development
Authority (IRDA). The company has a network of about 56,000 advisors; as well
as 7 bancassurance and 150 corporate agent tie-ups.
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Company Profile
The largest broking house in India with over 2.5 million customers and a wide
network of over 10,000 outlets and 20,000 touch points in 5,000+ locations.
Reliance Money endeavors to change the way investors transact in financial
markets and avails financial services. The average daily volume on the stock
exchanges is Rs. 2,000 crores, representing approximately 3% of the total stock
exchange volume.
Reliance Capital is one of India's leading and fastest growing private sector
financial services companies, and ranks among the top 3 private sector financial
services and banking groups, in terms of net worth.
Sector: Financial
Brokerage firm
Industry:
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Reliance Money has over 22 lakhs customers and more then 10'000 branches in
around 5000 cities in India. Company is among the largest broking and
distribution house of financial products and having share of more then 3% of total
stock market volume at BSE & NSE.
The company at present has an enviable network of over 10000 branches spread
over 5000 cities across India. All branches are linked on an online real-time basis.
Customers in over 120 locations are also serviced through Telephone service. The
company’s expansion plans take into account the need to have a presence in all
major industrial and commercial centers where its corporate customers are
located.
1. Extra security features with 'Security Token'', which is the most secure and tested
technology in computer world.
2. Simple, easy and fast online stock trading.
3. Almost all investment options are available under one account including Equity
Trading, Derivatives, Forex, Commodity, IPO, Mutual Funds and Insurance.
4. Branches are available in all major cities and the number is growing.
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It's Cost-effective
Lower transaction fees. A flat fee of just Rs. 500/- and transact through
Reliance Money.
It offers Single Window Access to almost all financial products.
Its Convenient - Reliance Money's services are through the Internet, Transaction
Kiosks and over the phone.
It's Safe
Accounts are safe guarded with a unique security number that changes every 32
seconds. This number works as a dynamic password to keep your account extra
safe.
It provides you a 3...in...l facility
of Banking, Trading and Demat Account through a single window and transfer
funds across accounts seamlessly.
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AMP Sanmar Life Insurance was a joint venture between AMP, Australia and the
Sanmar Group. Headquartered in Chennai, AMP Sanmar had over 90 offices
across the country, 9,000 agents, and more than 900 employees.
Reliance Life Insurance Company Limited is a part of Reliance Capital Ltd. of the
Reliance – Anil Dhirubhai Ambani Group. Reliance Life Insurance is another step
forward for Reliance Capital Limited to offer need based Life Insurance solutions
to individuals and Corporate.
Reliance Capital Ltd. is one of India’s leading and fastest growing private sector
financial services companies, and ranks among the top 3 private sector financial
services and banking companies, in terms of net worth. Reliance Capital Ltd. has
interests in asset management, life and general insurance, private equity and
proprietary investments, stock broking and other financial services.
Whatever your career goal, Reliance Life Insurance is a company big enough for
your dreams. We, along with the other businesses of Reliance Capital, enjoy a
strong position in the financial services category. And this may be the place where
you can have the career you always wanted.
COMPANY PRODUCT
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Products:-
Individual Plans
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• A smart plan which adapts to your changing risk profile with increasing age
• Option to lower the average cost of units through systematic transfer of your funds
• Flexibility to switch between funds and plans
• Options for additional Insurance cover available through riders
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The Fund Value is the total value of units that you hold in the fund/ funds. The
Mortality Charges and Policy Administration Charges are deducted through
cancellation of units, whereas the Fund Management Charge is priced in the Unit
Value.
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Regular
Premium
option
Rs
10,000
Rs5,000
Rs 2,500
Rs 1,000
Limited
Premium
Rs
20,000
Rs10,000
Rs 5,000
Rs 2,000
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Benefits
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Single premium
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2. Reliance Critical Conditions (25) Rider: Provides lump sum amount to take
care of 25 critical conditions including Cancer, Heart Attack, Paralysis, Major
Organ transplant and many more.
3. Reliance Term Life Insurance Benefit Rider: Provide additional death benefit
depending on the sum assured selected under the rider.
4. Reliance Accidental Death and Total and Permanent Disablement Rider:
Provide additional death/disability benefit if the death/disability occurs as a result
of an accident. Also, the Waiver of Premium benefit under the rider continues the
plan incase of disability.
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Reliance Money
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Product summary:
Bonuses:
This is a with-profit plan and participates in the profits of the Corporations life
insurance business. It gets a share of the profits in the form of bonuses. Simple
Reversionary Bonuses are declared per thousand Sum Assured annually at the end
of each financial year. Once declared, they form part of the guaranteed benefits of
the plan. Bonuses will be added during the selected term or till death, if it occurs
earlier. Final (Additional) Bonus may also be payable provided the policy has run
for certain minimum period.
2. Jeevan saral
This is an Endowment Assurance plan where the proposer has simply to choose
the amount and mode of premium payment. The plan provides financial protection
against death throughout the term of the plan. The death benefit is directly related
to the premiums paid. The Maturity Sum Assured depends on the age at entry of
the life to be assured and is payable on survival to the end of the policy term. It
also offers the flexibility of term and a lot of liquidity.
Premiums:
Loyalty Additions: This is a with-profits plan and participates in the profits of the
Corporations life insurance business. It gets a share of the profits in the form of
loyalty additions which are terminal bonuses payable along with death benefit or
maturity benefit. Loyalty Additions may be payable from the 10th year onwards
depending upon the experience of the Corporation.
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BENEFITS:
On Death: 250 times the monthly premium, plus return of premiums excluding
extra/rider premium and first year premium, plus the loyalty addition, if any.
SPECIAL FEATURES:
Extended risk cover for one year after 3 years premium payment.
The policyholder can choose a maximum term but can surrender at any time
without any surrender penalty or loss after 5 years
Premium : Minimum premium of Rs.250/- per month for entry age upto 49
years.
and Rs.400/- per month for entry age 50 years and above.
3. Jeevan Tarang
This is an Endowment Assurance plan where the proposer has simply to choose
the amount and mode of premium payment. The plan provides financial protection
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against death throughout the term of the plan. The death benefit is directly related
to the premiums paid. The Maturity Sum Assured depends on the age at entry of
the life to be assured and is payable on survival to the end of the policy term. It
also offers the flexibility of term and a lot of liquidity.
Premiums:
Loyalty Additions:
This is a with-profits plan and participates in the profits of the Corporations life
insurance business. It gets a share of the profits in the form of loyalty additions
which are terminal bonuses payable along with death benefit or maturity benefit.
Loyalty Additions may be payable from the 10th year onwards depending upon
the experience of the Corporation.
BENEFITS:
On Death: 250 times the monthly premium, plus return of premiums excluding
extra/rider premium and first year premium, plus the loyalty addition, if any.
Extended risk cover for one year after 3 years premium payment.
The policyholder can choose a maximum term but can surrender at any time
without any surrender penalty or loss after 5 years
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Premium : Minimum premium of Rs.250/- per month for entry age upto 49
years.
and Rs.400/- per month for entry age 50 years and above.
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This plan is with profits saving plan and is well suited for saving money for your
long term financial goals. This plan also helps provide for the needs of your family
in your absence by paying out a lump sum in the event of your unfortunate death
during the term of the policy.
Optional benefits
You can add the following optional benefits to customise your policy to suit your
needs:
• Critical Illness (CI) Benefit provides an amount, equal to the sum assured
chosen under this optional benefit, on diagnosis of any one of the 6
common critical illnesses(1). The sum assured is payable if you survive for
30 days after the date of the claim. Once such a claim has been met, no
further Critical Illness Benefit is payable. However, your basic policy
continues even after we pay a claim On this benefit.
• Additional Term Benefit (ATB) provides an additional amount equal to
the sum assured chosen under this optional benefit, in case of your
unfortunate death.
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Eligibility
This plan can be taken as a single life basis or a joint life (first claim) basis. The
eligibility ages are as follows:
Tax Benefits
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Tax benefits described in Section 88, Section 80D and Section 10 (10D) of the
income Tax Act are applicable.
Payment options
you have the choice of paying your premium either in yearly, half-yearly or
quarterly modes, depending on your convenience
The unit linked endowment plan is an insurance policy that is designed to pay a
lump sum on maturity or on earlier death. The Unit Linked Endowment Plan also
gives the option of additional protection against the six common critical illnesses,
as well as additional protection if death is as the result of an accident.
Your premiums are invested in units of the investment fund of your choice, based
on the prevailing unit price. On maturity you receive the value of your units. On
death (or critical illness, if chosen) you receive the greater of the value of your
units and your selected basic sum assured.
Premiums
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Benefits
On death within the policy term, the greater of the Sum Assured and the
value of the unit-linked fund will be paid to your nominee.
On survival to the end of the policy term the value of the unit linked fund will
be paid to you.
2. Life and Health Option
On survival to the end of the policy term the value of the unit-linked fund
will be paid to you.
“The illnesses covered under this option are cancer, coronary artery by
pass graft surgery, heart attack, kidney failure, major organ transplant (as
recipient) and stroke
This option pays the same benefits as the Life Option but, should death
occur within the policy term as the result of an accident, an extra benefit
equal to the Sum Assured will be paid.
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This option pays the same benefits as the Life and Health Option but,
should death occur within the policy term as the result of an accident, an
extra benefit equal to the Sum Assured will be paid.
Levels of protection
Depending on your age at entry, you may choose between 3 levels of cover – Low,
Medium or High. For each level the Sum Assured is based on the amount of
premium you pay each year.
The Sum Assured can’t be changed during the term of the contract.
Functions of Insurance
2. Secondary Functions
3. Other Functions
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2) Small capital to cover larger risks - Insurance relieves the businessmen from
security investments, by paying small amount of premium against larger risks and
uncertainty.
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their setting up. Even the financial institutions may be prepared to give credit to
sick industrial units which have insured their assets including plant and machinery.
TAXATION
TAX BENEFITS OF INSURANCE AND PENSION PLAN.
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Rate of tax
Total Income (Rs.) Senior Women Other
citizen below 65 s
years
Nil Nil Nil
Up to Rs 1, 10,000/-
Above Rs 110,000/- to Nil Nil 10%
125,000/-
Above Rs 125,000/- to Nil 10% 10%
150,000/-
Above Rs 150,000/- to 20% 20% 20%
250,000/-
Above Rs 250,000/- 30% 30% 30%
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are available.
allowed as
Sum
Assured.
Surviv Value of Unit Value is Value of Value of
al units used to Fund at Bid units
benefi partly in purchase an price partly in
t cash annuity cash
partly partly
converted Bid Value converte
to annuity. of the fund d to
units annuity.
Death Value of Value of units Higher of Death Max of
benefi units, no in this case Sum Assured during the S,A,
t sum the Sum or value of first 6
Andfund
assured is Assured is units. months -
value
given. zero. 30% of SA
+ value of
units, next
6 months -
60% of SA
+ value of
units.
Death
after 1st
year - SA
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+ value of
units.
Death
during the
10th year -
105% of
SA + value
of units.
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contri contribution
bution is allowed
Invest 5 Fund Nourish, Equity Fund, Balanced, 8 funds
ment Options- Growth and Debt Fund, Secured &
option Balanced, Enrich Balanced Risk
s Defensive Fund, Cash
Managed, Fund
Safe
Managed,
Liquid &
Growth
Surren The Surrender is A selling / Partial 4th yr 5%
der surrender available from purchase surrender
5th yr 3%
Value charge is the 1st year price spread up to 50%
25% of 3 itself. In the of 5% will be of bid Nil
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with a a minimum
minimum top-up of Rs.
top-up of 10,000
Rs 5,000
and
(Charges:
maximum
1.5% of
of 20% of
the top-up)
sum
assured.
Switch 24 Switches 2 free switches Three free 52 switches
are free. every year. Every switches every
Free p.a.
additional switch policy year.
will be charged at Subsequent
0.5% of the switch switches would No free
amount. be charged switches.
@1% of switch Cost of
amount or Rs. switching is
100, whichever 2% of the
is higher. fund value.
Initial Charges Charges Charges Charges
Charge
1st yr-27%, 20% of the initial 1st year - 70%; Not 4th yr 5%
2nd yr- 27%, premium in the 1st 2nd year - 2%; Disclosed
5th yr 3%
3rd yr year and 2% of the 3rd year - 1%;
onwards- 1% premium from the No charges Nil therafter
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year onwards
Admin Admin Policy admin fee Annual admin 1.5%-1.75%
Charge charges of of Rs. 20 per charges of
Rs.180 fixed month 1.25% p.a. of
charge net assets
Not
Per annum. applicable
Fund Least in the A fund based fee Annual 1% of the Rs40 p.a.
Manage industry of 2.25 % p.a. of investment fund per
ment 0.8% of the the policy fund. charge of 1% annum
Charges fund per p.a. of fund.
annum
Bonus Available Not Available Not Available Available Not
Available
units
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7 2
10 LIC
3 REL
ICICI
SBI
HDFC
78
INTERPRETATION
78% of the people contacted prefer LIC policy to any other and therefore it
NO.OF
BENEFITS RESPONDENT SHARE (%)
S
Cover Future Uncertainty 55 55
Tax Deductions 20 20
Future Investment 25 25
TOTAL 100 100
25%
Cover Future
Uncertainty
Tax Deductions
55%
Future Investment
20%
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INTERPRETATION
Whereas, 20% and 25% of them believe that the other benefits are Tax
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MONEY BACK
GUAARENTEE
LOW PREMIUM
7%
REPUTATION OF COMPANY
INTERPRETATION
LIFE POLICY 75 75
NON LIFE 25 25
POLICY
BOTH 45 45
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NATURE OF POLICY
45
LIFE
POLICY
NON LIFE
75
POLICY
BOTH
25
INTERPRETATION
75% of the respondents have Life Insurance Policy while 45% have both. (The
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81
100
SAVING
TOOL
TAX SAVING
TOOL
74 FAMILY
PROTECTIO
N
INTERPRETATION
• And 74% of the respondents have perception of Insurance being a tax saving
device.
• But 100% of the respondents are with the view that Insurance is a tool to
Yes 70 70%
No 30 30%
100 100%
70%
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Reliance Money
INTERPRETATION
• Of the sample size of 400 surveyed respondents 70% of the respondents are
having Insurance policy.
• 30% of the respondents are either not having any Insurance policy at present or
their policy is already matured.
This project is helping me to learn how to communicate when work has to be done
at the front-end. Some prospects will listen to you and will give positive response.
Its not easy to work at the front-end one has to be patient and calm. If one is a good
listener than make sure that your half work is done.
While on the other hand some customers will not even listen to you and will give
reactions that one will not even dare to go back to them. It hard sometimes to take
appointments and when its given then person is not available. The golden rule is
“how well you communicate” to your customers.
RECOMMENDATIONS
• As the people think that insurance is a tool to protect their family & a tax
saving device. They are aware of the fact & realizing its, importance. The
company should try to expand & build up its infrastructure because there is a
large potential for insurance in India.
Rajender Singh
ICFAI BUSINESS SCHOOL
1
Summer internship Programme-2009
Reliance Money
• Company should come up with its branch in various cities. With the objective
and goals to meet the demands & expectations of the public. Because the
entrance of private players will increase the competition and it would be a
tough task to secure a good position in market.
• As seen from the survey that at present 70% of the customer are having
insurance policy out of which 87.5% of the customer are planning for new
investments. So it can be a good potential for the company and they should
make an attempt to trap these customers.
CONCLUSION
Our exhaustive research in the field of Life Insurance threw up some intresting
trends which can be seen in the above analysis. A general impression that we
gathered during Data collection was the immense awareness and knowledge among
people about various companies and their insurance products. People are beginning
to look beyond LIC for their insurance needs and are willing to trust private players
with their hard earned money.
Rajender Singh
ICFAI BUSINESS SCHOOL
1
Summer internship Programme-2009
Reliance Money
In these type of market conditions the ULIP plan are giving better return to
investor.
Todays ULIP product are better than mutual fund because in this we have
switching options .
References
www.reliancemoney.com
IRDA website
www.reliancelife.com
Hdfc.com
www.licindia.com
Rajender Singh
ICFAI BUSINESS SCHOOL
1