Professional Documents
Culture Documents
PROFESSION AL EXPERIENCE
B AN N E R H E ALT H , P H OE N IX AZ
2011 2 013
Associate Administrator, Banner Baywood Medical Center & Banner Heart Hospital C-Suite Senior Operations Team member leading operations, strategic direction, service line oversight, facility & system
initiatives, clinical quality measures, campus regulatory compliance and readiness, workforce productivity, business growth, and financial performance. Exceeded revenue and expense management targets two consecutive years. Executive oversight of Neuroscience Service Line, Orthopedic Service Line, Rehabilitation Service Line, Out Patient Ambulatory Care Services, and Medical Office Building management. Banner Health system-wide leadership of the Neuroscience Clinical Consensus Group, System Stroke Coordinator Work Group, and Clinical Laboratory Discipline Team. Certified Just Culture Champion and Trainer. Campus-wide clinical quality and operational oversight including: Inpatient Acute Rehabilitation, Infusion Services, Endoscopy, Electro-neuro Diagnostics, Inpatient Wound, Outpatient Wound, Hyperbaric Oxygen Therapy, Audiology, Sleep Medicine, Pharmacy, Therapy Services, Respiratory Therapy, Cardiopulmonary, Clinical Laboratory, and Cath Lab. Campus-wide ancillary and support service operational oversight including: Facilities/Plant Operations, Design & Construction, Emergency Management, Security, Clinical Engineering, Environmental Services, Safety and Security. Led and obtained Joint Commission facility accreditations, Primary Stroke Center designation and Joint Commission reaccreditation, Joint Commission certification as Arizonas first Hip Fracture program , Stroke Program Gold Plus and Honor Roll distinctions. Key team lead of Post-Acute Care Transitions and pioneer Cardiovascular Care Delivery model. Developed and implemented key clinical services, including: Transcatheter Aortic Valve Replacement (TAVR) program and clinic, Trans-cranial Doppler (TCD) technology, At-home Sleep Testing, Lithotrispsy expansion, centralized campus telemetry monitoring, pharmacy service optimization, Campus Master Plan, and $20M Neuro/Tele Unit addition. 2008 201 1
G OOD S H E P HE R D R EH AB IL IT AT ION N E TW OR K , A L LE N T OW N , PA
Administrator, Clinical Services - Neurological Service Line
Senior Operations Team Member responsible for service-line leadership, strategic direction, in-patient and out-patient programmatic expansion, quality improvement initiatives, episode of care pathways, and financial performance. Led organization through successful CARF, CAP, and ACR accreditations. Led, developed and achieved Comprehensive MS Center of Excellence designation. Identified, adopted, and integrated innovative clinical solutions for brain and spinal cord injured patients including bionic limbs, exoskeletal devices and brain/computer interface technologies. Achieved a 42% increase in census through the development and execution of strategic census-development initiatives Ensured the seamless provision and progression of care for patients throughout the network and region by partnering with other service line leaders, Senior Executives, and community partners. Optimized episode of care transitions and operational efficiencies by developing key relationships and collaborative agreements between partner acute care organizations, technology firms, and accrediting agencies. Grew Diagnostic Imaging Center business by re-engineering operations and procuring key imaging service contracts. Responsible for the oversight and management of patient flow spanning the post-acute continuum of care (referrals, admissions, discharge planning, community re-entry, and follow-up).
U N IV E R SITY
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U T AH H E AL T H C ARE , S AL T
L AKE
C IT Y , UT
2004 200 8
L AKE
C ITY , UT
2 006 Involved in strategic planning and feasibility analysis of a combined out-patient rehabilitation services program at TOSH and LDS Hospital including NPV analysis and utilization projections. Assigned to the reconfiguration of pre- and post-operative care and scheduling of hospital patients in conjunction with the roll-out of an additional operating room and expanded OR capacity. Project-based involvement in the coordination and development of a new spine and neck specialty service program aimed at streamlining services and attracting a larger patient base and referral network. 2 001 2 004 Demonstrated expertise in clinical phlebotomy and diagnostic laboratory setting. Progressive and increased responsibilities including the designation as PCMC Laboratory Quality Assurance Coordinator and the phlebotomy staff team-lead/coordinator. Responsible for the development and implementation of a new-hire training and professional development program in which 45 individuals were successfully trained, certified, and mentored. Designated as the frontline point-person for laboratory JCAHO and CLIA certification and evaluation. Implemented comprehensive nurse and patient satisfaction survey tools to address inefficiencies in both staff and laboratory operations.
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Primary Childrens Medical Center - Clinical Laboratory & Phlebotomy Team Lead
U T AH D E P AR T ME N T
H E AL TH , S AL T L AK E C ITY , U T AH
S U M M E R 200 3
EDUCATION U N IV E R SITY
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U T AH , S AL T L AK E C IT Y , UT
Master of Business Administration, David Eccles School of Business Master of Healthcare Administration, David Eccles School of Business Master of Science in Public Health, School of Medicine Bachelor of Arts English & Biology
Student Body President, University of Utah Trustee, President of the Utah Student Association Beehive Honor Society Honors Program Scholar Athletic and Leadership Scholarship Recipient
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F E L L OW -E L IGIB L E , A ME R ICAN C OL L E GE
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