VI tool

EMS Tape 2

EMS TAPE 2

WORLD TRADE CENTER 911 EMS TELEPHONE CALLS

September 11, 2001

Transcribed by Laurie A. Collins

 EMS Tape 2 2

RECORDER: The following portion of

tape begins at 0918 hours, 14 seconds, taken from

position 10, dictaphone prolog originally

recorded on cassette 571, DRM 4, deck 2, on

September llth, 2001.

OPERATOR: 1128.

CRO: What borough?

OPERATOR: Okay. We're going to —

okay. Manhattan. The booth is Nora 95

Broadway/Nassau.

CRO: 95.

OPERATOR: Now, you know what's —

CRO: Do you have Broadway and Nassau?

Go ahead. What they have?

OPERATOR: We've got a female bleeding.

She's in front of the booth. Geez.

CRO: In front of the booth?

OPERATOR: Yeah, she's in front of the

booth, and she's bleeding.

CRO: Assign an CN number?

OPERATOR: The CN number is 102861.

CRO: And this is possibly you think

from the Trade Center?

OPERATOR: It's debris probably coming

 EMS Tape 2 3

from everywhere. This is Broadway/Nassau.

That's not too far. As a matter of fact, that's

across the street.

CRO: Center across the street.

OPERATOR: Now, that's not in the job.

I'm just going by what I know. It says Nora 95

Broadway/Nassau. That's how we got it. We got

it from our stations department. The female

aided is in front of the booth.

CRO: Okay. What's the CN number?

I've got it. Okay. Wait a minute.

OPERATOR: The CN number is 102861.

CRO: Okay. My job number on this one

is 788, 788. You can cross-reference it in case

they cross-reference it with the job number of

the Trade Center. Trade Center number of the job

is 727.

OPERATOR: 727?

CRO: Yeah.

OPERATOR: That's the Trade Center job.

CRO: Right.

OPERATOR: Okay.

CRO: Okay, AC?

OPERATOR: Okay.
 EMS Tape 2 4

CRO: Thanks a lot.

OPERATOR: All right. Thank you.

CRO: Bye-bye.

RECORDER: The preceding portion of

tape concludes at 0919 hours, 44 seconds.

The following portion of tape begins at

1002 hours, 16 seconds, taken from position 10,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September 11, 2001.

CRO: 8600.

OPERATOR: 8600, this is 2146, going

into Manhattan. The caller is on the line.

CRO: Caller, this is EMS. Is the

patient breathing?

CALLER: Yes, she is.

CRO: Is she conscious?

CALLER: Yeah.

CRO: How old is she, more or less?

CALLER: She's in her forties.

CRO: In her forties? What's your

address there?

CALLER: 250 Hudson.

CRO: 250 Hudson?

CALLER: Uh-huh.
 EMS Tape 2 5

CRO: Okay. Hold on. We'll verify the

location. I have it as 250 Hudson near Spring

Street; is that correct?

CALLER: Yes, ma'am.

CRO: And what's wrong with her?

CALLER: She — the building fell, and

she just can't breathe.

CRO: She's having difficulty

breathing?

CALLER: Yeah.

CRO: Okay. She's not asthma or

anything; it's just excited; right?

CALLER: Yeah.

CRO: Anxiety; right.

CALLER: Yeah.

CRO: I want you to take a deep breath

at the location. I want you to calm down. An

ambulance will be there as soon as possible. Are

you near that building?

CALLER: Yes.

CRO: How far are you?

CALLER: I'm about three, four blocks

away.

CRO: You're at a safe distance right

 EMS Tape 2 6

now. You are safe; correct?

CALLER: Yeah.

GRO: There's no fire in the building.

CALLER: No.

CRO: There's nothing — okay. I want

you to take a breather. Everyone is there.

Everybody is on their way there. They're there.

Everybody's helping there.

CALLER: Yeah, okay.

CRO: Okay? Have her calm down. The

only thing I can tell you to do is because of the

accident and what's happening, you're going to

have to take some first aid instructions. Make

sure you don't give her anything to eat or drink.

Relax. Tell her to loosen any tight clothing.

Put on something like music, anything to calm

anybody down. An ambulance will be there as soon

as possible.

CALLER: Okay.

CRO: 250 Hudson Street with Spring

Street on the cross. Is there a floor?

CALLER: Huh?

OPERATOR: llth floor.

CALLER: llth floor.

 EMS Tape 2 7

CRO: What's your last name?

CALLER: Velez, V-E-L-E-Z.

OPERATOR: RO, I need a job number,

please.

CRO: My job number is 969. I need

your job number too, AC.

OPERATOR: We're not entering jobs.

CRO: You're not entering jobs?

OPERATOR: No.

CRO: Let me get a call back.

OPERATOR: The call back there is

I
(212) —

CRO: Go ahead.

OPERATOR: — 741-0317.

And your job number, I'm sorry?

CRO: My job number is 969.

CRO (to caller: Ma'am —

OPERATOR: 969.

CRO: — everybody is on their way.

We're all working hard to try to get this on;

okay?

CALLER: Thank you so much.

CRO: Calm down; okay?

OPERATOR: Ms. Velez, they'll be there.

 EMS Tape 2 8

CALLER: Thank you.

CRO: Bye-bye.

AC —

OPERATOR: Yes.

CRO: You've got my job number? 969.

OPERATOR: 969, yes.

CRO: Okay.

OPERATOR: Okay.

CRO: AC?

OPERATOR: Yeah. .

CRO: No number at all; right? No

temporary number, nothing?

OPERATOR: No job number right now.

We're not entering any jobs.

CRO: Okay. Thanks, AC.

OPERATOR: Okay. Bye-bye.

RECORDER: The preceding portion of

tape concludes at 1004 hours, 24 seconds.

The following portion of tape begins at

0907 hours, 57 seconds, taken from position 12,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

CRO: EMS 8652.

OPERATOR: 8652. I'm 20 -- 8652, I'm

 EMS Tape 2 9

2035. We're going to Manhattan, World Trade.

CALLER: Yes, listen, I'm looking for

the EMS Transit.

CRO: Okay. What else do you have for

me?

CALLER: Hello?

CRO: Okay. Yes.

CALLER: Yes, okay. Basically what

happened is we were standing on the sixth floor

of Pratt Institute in the —

CALLER (to second person): Is this the

main building?

MALE SPEAKER: Yes.

CALLER: The main building of Pratt

Institute. And we were watching smoke billow out

of the first one with the very high antenna on it

of the twin hours.

CRO: Right.

CALLER: And as we were standing there,

this very large black plane — it looked like a

military plane -- came down and either hit into

it or bombed it. But if it hit into it, it would

have crashed. I think-it got bombed. And we

watched the Trade Center blow up. It's not

 EMS Tape 2 10

blowing apart but --

CRO: Okay. Right, ma'am, did this

just happen? Because you know this call is

already in; right?

CALLER: Okay, yeah. We just watched

it happened.

CRO: You just watched it a couple

seconds ago? Another plane hit the building?

CALLER: No, no, no. About five

minutes passed. We called 911. We didn't know

how many people were calling in.

CRO: Ma'am, we have a lot of calls in.

Okay? All right. Thank you for calling.

CALLER: All right. Bye-bye.

RECORDER: The preceding portion of

tape concludes at 0909 hours, 09 seconds.

The following portion of tape begins at

0909 hours, 10 seconds, taken from position 12,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

CRO: EMS, 8652.

OPERATOR: 8652, we've got another one

at the World Trade. It's an additional building.

CRO: I don't know why these people

 EMS Tape 2 11

keep calling.

OPERATOR: This is a new one, though.

CRO: A new one?

OPERATOR: Yeah. This is a different

one, and it's confirmed.

CRO: Okay, okay. All right. Enter

(inaudible).

OPERATOR: All right. One second.

CRO: Another plane now?

OPERATOR: Another plane. This is a

whole new thing now.

CRO: Okay. All right. What is going

on?

OPERATOR: They're saying it might be a

terrorist attack.

CRO: Okay.

OPERATOR: It would have to be because

what are the odds of two planes crashing into the

same building; okay? That is just —

CRO: Ironic. Let me see. Now our

system is down.

OPERATOR: Your system is down?

CRO: Oh, my goodness.

OPERATOR: Okay. Okay. I'm just

 EMS Tape 2 12

going — it's still One World Trade Center;

right?

CRO: Yeah.

OPERATOR: I'm just going to put it in.

CRO: All right.

OPERATOR: One World Trade Center.

Okay.

CRO: I need more than one slip.

OPERATOR: Okay. I can't believe this.

It's got to be — it's got to be hell.

CRO: This call from the 22nd floor,

I'm just going to put that back in. Or is it a

different location?

OPERATOR: He didn't give the exact

location.

CRO: He didn't?

OPERATOR: He said it's on the side of

the building. The plane blew up on the side of

the building and it blew the building up. Do you

want the ANI-ALI information?

CRO: Yeah.

OPERATOR: I'll have to spell his name.

Are you ready?

CRO: Oh, yeah, go ahead.

 EMS Tape 2 13

OPERATOR: The last name isj

Yeah, I'm back up.

CRO: All right. Second plane crashed

into building, blowing up. This is -- oh, man.

Blowing up. Okay.

OPERATOR: Okay?

CRO: Okay.

OPERATOR: Thank you.

CRO: Thank you.

I- ' '
OPERATOR: Bye-bye.

RECORDER: The preceding portion of

tape concludes at 0911 hours, 38 seconds.

The following portion of tape begins at

0913 hours, 31 seconds, taken from position 12,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

CRO: EMS 8652.

OPERATOR: 8652, this is 1339 in the

borough of Manhattan.

CRO: Okay.

OPERATOR: Caller is on the line.

CRO: Caller Manhattan, hi.

 EMS Tape 2 IX

CALLER: Yes. $v

CRO: Is the patient still breathing?

CALLER: Yes, he is.

CRO: Still awake?

CALLER: Yes.

CRO: Okay. And how old is he?

CALLER: He's about 33 to -- 33 or 34.

CRO: 34?

CALLER: Yes.

CRO: What happened?

CALLER: He was — we are down here by

the world — World Trade Center and stuff, and

everybody was running because a plane just

crashed into the building. And he was having a

slight asthma attack.

CRO: Asthma attack.

CALLER: Yes.

CRO: Okay. Are you with him right

now?

CALLER: I'm in a different location

right now because I had to use the phone.

CRO: All right. When you get to him,

keep him sitting up. Loosen up his clothing

around his neck and chest and waist area.

 EMS Tape 2 15

Okay. Let me just verify the address.

Hold on one moment.

CALLER: Okay.

CRO (to operator): Are you still down?

OPERATOR: No, we've got a backup.

CRO: Hold on. Is it 230 East 49th

Street?

OPERATOR: No.

CRO: No? Okay.

OPERATOR: Do you want me to read it to

you?
1 ' . •
CRO: I don't see it. Maybe you're

down.

OPERATOR: 333 Rector Place?

CALLER: Yes.

CRO: 333 Rector Place. Hold on one

moment. 333 Rector —

CALLER: They're going to do it anyway

because the FBI, everybody's coming down.

CRO: Okay. He's in front of or

inside?

CALLER: He's inside in the lobby.

CRO: In the lobby. Okay.

CALLER: Yeah.
 EMS Tape 2 16

CRO: We'll be there shortly, sir;

okay?

CALLER: Okay, thanks.

CRO: All right.

CALLER: Okay. Bye.

CRO: You should see how many people is

outside here.

RECORDER: The preceding portion of

tape concludes at 0914 hours, 58 seconds.

The following portion of tape begins at

0907 hours, 17 seconds, taken from position 13,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001

CRO: EMS 8709.

CALLER: Okay, 8709, we need numerous

EMS personnel at World Trade Center. We've got a

second explosion. We need numerous EMS personnel

to respond.

CRO: Okay. Hold on, sir. Hold on,

miss.

CALLER: Warren and Broadway, a woman's

bleeding from the head.

OPERATOR: EMS, what's your number?

EMS, what's your number, please?

 EMS Tape 2 17

CRO: 8709.

OPERATOR: 8709?

CRO: Yes.

OPERATOR: We have a woman —

OPERATOR (to caller) where at?

CALLER: We need one at Chambers

Street. We need one at Warren and Broadway.

CRO: Okay. Just one —

OPERATOR: Warren and Broadway?

CRO: Okay. This is One World Trade

Center; right?

OPERATOR: Warren and Broadway; right?

CALLER: Yes.

OPERATOR: And the other one at where?

CALLER: Barclay Street.

OPERATOR: Barclay Street?

CALLER: Yes.

CRO: Okay. I don't know who I'm

talking to.

CALLER: (Inaudible) transit. You're

talking to transit 1622.

CRO: 162?

CALLER: 1632, 1632.

CRO: It's Manhattan?

 EMS Tape 2 18

CALLER: Yes.

CRO: Okay.

OPERATOR: Okay, one at Warren Street

and Broadway, one at Barclay. What are the cross

streets?

CRO: Warren and Broadway?

OPERATOR: EMS at Barclay Street.

What's your exact --

CRO: I'm getting confused here. I'm

hearing too many locations.

OPERATOR: Two locations, two

locations. I need one at Warren and Broadway.

That's one. The other one is Barclay, but we're

trying to ascertain the cross street.

CRO: Okay. Okay. Warren and Broadway

in Manhattan. Okay. There's also a West

Broadway, so this is regular Broadway; right?

OPERATOR: No, we're just trying to

ascertain. This is Barclay at this time. It's

all in that area, all in the same area. We need

all the person -- we need all the personnel over

there. We've got two planes crashed into the

World Trade Center. We're dealing with a

terrorist act. So please send all your necessary

 EMS Tape 2 19

personnel there, please.

CRO: Right, okay. Our dispatchers are

working on that; okay? I'm just the CRO; all

right? You need numerous personnel. Are you

injured yourself?

CALLER: No. I'm just excited.

CRO: Oh, okay. Try to calm down;

okay?

CALLER: Okay.

CRO: You need numerous EMS. You have

multiple —

CALLER: Yes.

OPERATOR (to second person): She

knows. I got it.

OPERATOR: Run to — where? Run to the

quick wire. Tell them to stop — to make all

trains bypass the World Trade.

CRO: Okay. We have people — we have

a lot of people injured with trauma.

SECOND PERSON: Please help us.

CRO: Hello?

OPERATOR: Tell them all trains bypass

the World Trade.

CRO: Hello? Hello?

 EMS Tape 2 20

CALLER: Yes, hi.

CRO: Okay. We have trauma going on in

this area; right?

OPERATOR: Yes, a lot. Two planes

crashed into the World Trade Center.

CRO: We know there's two — we know

there was the first one.

OPERATOR: There's two, a second one.

CRO: All right. A second one just

happened, right. So now there's a lot of people.

Okay.

OPERATOR: So just send as many

ambulances.

CRO: Miss, they're working on it;

okay? It's an MCI. What I'm just trying to

figure out is I'm coming up with a lot of

different things going on here, and I'm just

trying to make sure I've got the right address.

OPERATOR: There are a lot of people

hurt. A lot of people are hurt. Okay? . Just

send them in the area.

CRO: Okay.

OPERATOR: There are people hurt

everywhere.
 EMS Tape 2 21

CRO: Right. All right. Okay.

OPERATOR: Okay. Bye-bye.

CRO: Thank you.

CALLER: You're welcome.

CRO: Bye-bye.

RECORDER: The preceding portion of

tape concludes at 0910 hours, 20 seconds.

The following portion of tape begins at

0911 hours, 11 seconds, taken from position 13,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

I. ' '
CRO: EMS 8709.

OPERATOR: 8709?

CRO: Uh-huh.

OPERATOR: 2235. Caller on the line

from Manhattan, World Trade Center.

CRO: Okay.

CALLER: I'm on the 106th floor. I

need some direction on how to maintain a hundred

people in a room.

CRO: Okay. Hold on, sir. Hold on,

sir.

CRO (to lieutenant): Lieutenant, I've

got a guy on the 106th floor and he wants to know

 EMS Tape 2 22

how to deal with a hundred people. He wants some

directions. I don't know.

MALE SPEAKER: Apparently a plane hit

like 20 stories below you guys.

CALLER: A plane hit 20 stories below

us.

CRO: Hello?

CALLER: Yes.

CRO: You figure you've got a hundred

people where?

CALLER: I'm on the 106th floor. About

a hundred people. We're in a room. We're

wondering if we should open a window or not. The

smoke is filling up this room pretty quickly.

CRO: 106th floor. You guys trapped in

there?

CALLER: Yeah, we're trapped. We can't

get to the stairwell, obviously the elevators.

CRO: You can't get to the stairway.

You can't get to the elevators.

CALLER: Yeah. We have a couple of

people that work in the building, but we have no

direction. We don't know what to do. Should we

break the windows?

 EMS Tape 2 23

CRO: Is there a fire going on?

CALLER: We see smoke outside the

windows we're in —

CRO: You see smoke.

CALLER: — but not a lot of smoke.

CRO: But there's no fire in where you

are? Then it should be all right to open the

window.

CALLER: Yeah, okay.

CALLER (to others at scene): We have

some directions (inaudible). We need to open —

I
we need to get one of these windows open. Let's

open it at the top.

CRO: Sir, do you have 100 people or

120 people?

CALLER: There's 100 people.

CRO: 100 people.

CALLER: I don't know how many. 100,

120 something.

CRO: Okay. Okay.

CALLER: Who am I on the phone with?

CRO: This is 911, hon, 911. This is

emergency, this is Fire Department.

CALLER: There is some discrepancy here

 EMS Tape 2 24

about whether or not we should open a window.

CRO: Okay. If there's no fire that

you can see —

CALLER: We can't see any flames. We

can't see any flames.

CRO: Okay. Is anybody coughing in

there or anything?

CALLER: Oh, yeah. There's a load of

smoke. We're all (inaudible), and there's a lot

of smoke.

CRO: You should be able to open a

window as long as there's no fire going on,

because if you have a fire going on and you open

a window, you would be feeding the fire.

CALLER: Going on where? Inside or

outside?

CRO: As far as we know, the fire — we

don't — we haven't had any reports of any fires.

But it's just that there are —

CALLER: There's no reports of any

fires? So what's with all the smoke?

CRO: You don't understand? You don't

know what's going on, what happened? Is that

what you're telling me, sir? You don't know what

 EMS Tape 2 25

has happened; right?

CALLER: I know that a plane hit the

building.

CRO: Okay.

CALLER: We're on the 106th floor, a

hundred people in a room.

CRO: Okay. A plane hit the building,

and there has been another plane that hit the

building. I don't know if it's the same

building.

CALLER: I don't care about that, .just

tell us what we need to do to breathe.

CRO: Okay. Right at this point open

the window. If you see a window to open, open

the window.

CALLER: Okay. Now, are you sure about

that? Sure to open the window?

CRO: You know, I'm not there. I can

only go by what you're telling me. You only

should open a window if — if there's more smoke

outside than there is inside, if you open the

window, it's going to bring all the smoke outside

in. If there's a fire going on anywhere and you

open the window, it's going to make the fire

 EMS Tape 2 26

ignite more.

CALLER: I think I'm losing you. Can

you hear me?

CRO: Yeah, I can hear you. I can hear

you.

OPERATOR: RO, I'm disconnecting; okay?

CALLER: I have a bad connection. Can

you tell me anything about where the Fire

Department is? I mean, are they —

CRO: We are the Fire Department. We

have numerous — we have numerous people all

over. I mean, the Fire Department—

CALLER: (Inaudible.)

CRO: The Fire Department, EMS, is

crawling all over the place. They're trying to

help everybody as much as they can. Okay? Can

you hold on for a minute, sir? I just want to

talk to the person in charge of the dispatchers.

Hold on.

CRO (to lieutenant): Lieutenant,

lieutenant —

CALLER (to second person): Heyi

CRO: Hello, are you still there, sir?

 EMS Tape 2 27

Hello?

MALE SPEAKER: I think we lost him.

CRO: You're the ATB?

MALE SPEAKER: No, I just connected

through. I connected him through.

CRO: Who am I speaking to?

MALE SPEAKER:

[phonetic]. I'm actually his boss. I have his

cell phone number if you want it.

CRO: Okay. Well, I can't make any

calls out from this line. It's just — oh, God,

I ' •
this is really terrible. Okay. I got the

information. I'm going to try to see what I can

do.

MALE SPEAKER: They're on the top floor

at Windows on the World, 120 people.

CRO: 120? Okay. That's what I asked

him. He said 100. Okay. He had 120 people on

the 106th floor. Is that the -- is that One

World Trade?

MALE SPEAKER: Yes.

CRO: Is that the first building,

because I don't know -- I know there was a second

hit. Okay. You know what, can you hold on so I

 EMS Tape 2 28

can keep this line open with you? I'm going to

try to see if they're working on it; okay?

CALLER: Yep.

CRO: Hold on.

(Pause.)

CRO: Okay. He told me I could put a

job in; okay? So I'm going to — I'm just going

to dupe the job over to the dispatcher so they

can get it; okay?

CALLER: Okay.

CRO: And we'll send somebody. They're

crawling with all of us down there; okay?

CALLER: I know.

CRO: As long as we let them know and

that they wanted some instructions. If they get

back in contact with you, just have them call

back 911. We'll try to see what we can do; okay?

CALLER: Will do.

CRO: Okay. Thank you.

RECORDER: The preceding portion of

tape concludes at 0915 hours, 58 seconds.

The following portion of tape begins at

0919 hours, 23 seconds, taken from position 13,

dictaphone prolog originally recorded on cassette

 EMS Tape 2 29

571, DRM 4, deck 2, on September llth, 2001.

CRO: EMS 8709.

OPERATOR: 8709, I'm 1387. I have a

location in Manhattan, caller on the line.

CRO: Hello, caller?

CALLER: Yes. This is CEA2 Longo

speaking. I'm at where the bomb is.

CRO: Okay. You're at the World Trade

Center?

CALLER: Yes, ma'am. I have two

females. One has severe chest pains at Broome

. '• '
and Broadway.

CRO: Hold on, hold on. Two females.

How old?

CALLER: She's about in her thirties.

CRO: It's one or two?

CALLER: They have one that has the

severe chest pains. • .

CRO: Okay. So one — one with —

wait. One female with chest pains.

CALLER: Yes. She's having a hard time

breathing too.

CRO: Okay. .And you have another

female. How old?

 EMS Tape 2 30

CALLER: Another female who was hit by

glass. And her back hurts, and I don't know if

she has any injuries to her back. And her knee

is all cut up, and she has injuries to her hands

from the glass.

CRO: Okay. What is your location?

CALLER: I'm on Broadway and Broome,

right across the street from City Hall right

in — I am on — right near the train station

down on the floor.

CRO: Okay, AC?

OPERATOR: Yeah.

CRO: Did you route a job?

OPERATOR: Yeah.

CRO: What did you send it as?

OPERATOR: Chest pains.

CRO: No, the job, where the location

is.

OPERATOR: Broome Street and Broadway.

CRO: Broadway. Did you send it?

Because I don't have the job.

OPERATOR: 8709?

CRO: Yes.

OPERATOR: Yeah, I routed it.

 EMS Tape 2 31

CRO: Oh, God. Hold on a second. Hold

on a second.

CRO (relaying): Relay? Did you get a

job for Broome Street, relay?

CRO (to operator): You know what, let

me just put it in manually, and then — okay.

You said Broome?

CALLER: Broome.

CRO: Broome Street. And what's t h e —

CALLER: Broadway.

CRO: Okay. Okay. Broome Street,

Broome Street and Broadway. I'm looking at

different — they tell me the different ATOMs.

Oh, God.

AC, what ATOM do you have? Is that 001

D or something, because I'm getting — it's not

West Broadway; right?

OPERATOR: No, again, just Broadway,

Broadway and Broome Street.

CRO: So I guess any of these ATOMs, 15

and D, 5 E and 5 F is all the same area or you

don't —

OPERATOR: No, I'm not getting that.

CRO: What happens is when I put in

 EMS Tape 2 32

just Broome Street and Broadway, it comes up with

different ATOMs for the police sectors. You just

sent me the job?

OPERATOR: Yes. I've been, but it's —

you got it now?

CRO: Yeah. Wait a minute. It's

not — it's not picking it up, though. Hold on a

second. I just lost it. Oh, okay, I've got it.

Okay.

CALLER: Ma'am?

CRO: One second, ma'am. We have

numerous EMS all over the location over there;

okay? So don't worry.

CALLER: What's DOI — do I just make

them comfortable?

CRO: One second. I'm going to give

you the information in one second. Just give me

a minute here. It's not taking this. Okay, one

minute.

CALLER: Ma'am, is it possible to --

CRO: One second, one second. I have

the job. It's just that the computer is doing

all kinds of crazy things. We have so many crazy

things going on here.

 EMS Tape 2 33

CALLER: Okay. I have another woman.

I'm in a building --

CALLER (to person at scene): What's

the address here?

CALLER: 253 Broadway. I need an

ambulance here, too again. Hold on. Hold on.

Okay. Ma'am, I have another one that

just took nitroglycerin. She can't breathe. She

can't — another female. It's a female, white

female, like in her forties. She's having a hard

time, very hard time.

I ' •.
CRO: Difficulty breathing; right?

CALLER: She's still breathing.

CRO: Difficulty breathing.

CALLER: Difficult.

CRO: And what location is this?

AC, you still online?

OPERATOR: Yes.

CALLER: Okay.

CRO: What's your number again?

OPERATOR: 1387.

CALLER: 253 Broome, right (inaudible).

CRO: Okay. It's also Manhattan, same

place. Broome, Broadway and Broome Street. Same

 EMS Tape 2 34

one. Okay. Same one; right?

CALLER: Broadway and Broome, yeah,

same building. It's right across the street.

This one needs it right away too. Ma'am—

CRO: I'm listening.

CALLER: — do I lay her down or —

CRO: Okay, no, do not lay her down.

She's having chest pains?

CALLER: She took a nitroglycerin.

CRO: Okay. Let her sit up. Let her

s it up.
CALLER (to second person): Palpitation

medicine.

CALLER (to person at scene): What

kind, ma'am? What kind? She can't talk. She

can't. Should I look in her bag?

CRO: I can't hear you.

CALLER: Should I look in her bag to

see what medicine?

CRO: She's on medication?

CALLER: Yes, for her heart.

CRO: She's on nitro?

CALLER: No, she's —

CALLER (to PT): Ma'am, can you tell me

 EMS Tape 2 35

what medicine?

CRO: Miss, whatever medication it is

that she can't get to, try to do it for her.

That's the only thing I can tell you to do from

here.

CALLER: Okay..

CRO: Okay? And everybody who's having

chest pains and difficulty breathing, tell them

to sit up and lean forward. Loosen anything

around their neck and around their chest area;

okay? Just try to keep them calm and monitor

their breathing until there's some help arriving.

We have numerous — we have numerous ambulances.

I don't even know if we can handle all of this.

CALLER: Okay, then.

CRO: Just try to do the best that you

can. If they have medication, let them take it.

CALLER: Okay. Let me do it right now,

then.

CRO: Okay. Hello? Okay. AC?

OPERATOR: Yes.

CRO: The last job you gave, I didn't

get it. Is it the same location?

OPERATOR: Yeah, it's all the same

 EMS Tape 2 36

locations.

CRO: Okay. Broadway and Brooms.

OPERATOR: Yeah. They're all the same.

(Caller changes to male.)

CALLER: Hello?

OPERATOR: Yes, sir.

MALE SPEAKER: All right. Hold on.

(Pause.)

CALLER: Hello?

CRO: Hello, I'm here.

CALLER: The officer told you to wait?

CRO: Officer? I don't know who —

CALLER:. It's not the officer? Who is

this right here?

CRO: This is EMS, 911.

CALLER (to second person): This is

EMS. She's got someone on the line; right?

CALLER: Okay. All right. Someone is

passing out here in the building.

CRO: We already know about that. We

know everything that's going on. We have

numerous ambulances going in that area; okay?

CALLER: Okay.

CRO: You know something, are you all

 EMS Tape 2 37

right?

CALLER: Well, yeah.

CRO: You're all right. Do me a favor.

Do you see a lot of ambulances in the area?

CALLER: Yeah, there are.

CRO: Okay. Tell somebody — tell one

of the EMT people that she needs some oxygen,

that she's having difficulty breathing, because

what's going on is I'm sending the job over there

but we have numerous ambulances in the area;

okay? Being that you can go get help for this

person, I'm going to ask you to do that; okay?

But make sure the person is sitting up, leaning

forward; okay?

CALLER: Okay.

CRO: Thank you. We'll be there.

CALLER: All right.

CRO: Thank you.

CALLER: Okay.

CRO:. Thank you, AC.

OPERATOR: Okay.

RECORDER: The preceding portion of

tape concludes at 0927 hours, 08 seconds.

The following portion of tape begins at

 EMS Tape 2 38

0917 hours, 35 seconds, taken from position 14,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

CRO: EMS, 8685.

OPERATOR: 8685, 1115, going to the

World Trade Center on 105th floor.

Go ahead, ma'am — go ahead, sir?

CALLER: Hello?

CRO: Yes.

CALLER: We've got lots of people up

here on 105, the north side reception area. We

can't go down the stairs. There's smoke

everywhere. We've got some heavyweight people.

CRO: 105th floor?

CALLER: Tower Two, north side.

CRO: Tower Two? Tower Two, north

side?

CALLER: Right.

CRO: No one can get out of the

building?

CALLER: We can't get out. We can't

really -- we went down the staircase. Somebody

said the stairwell was collapsed. We can't find

the other — there's too much smoke. We can't

 EMS Tape 2 39

even find the exits.

CRO (to lieutenant): Lieutenant?

CALLER: Hello?

CRO: Hold one second.

CALLER (to people at scene): How many

people we got?

CRO: How many people?

SECOND PERSON (at scene): We've got

about 60?

CALLER: 60 people.

CRO: Oh, wow.

I '
CRO (to lieutenant): Lieutenant,

lieutenant. 60 people.

CALLER: 60, 70. I can't see. Lady,

there's smoke. We've got to get on the floor.

We can't breathe.

CRO: All right. Hold one second, sir.

Try to stay calm; okay? I know .--

CALLER: People want to break a window.

CRO: No, do not do that.

CALLER (to people at scene): Don't

break a window.

CRO: No. Everybody — listen --

CALLER (to people at scene): Don't

 EMS Tape 2 40

break a window, they said.

CRO: Everybody -- listen to me. Is

there any towels in the area?

CALLER: What?

CRO: Is there any towels in the area?

CALLER: Towels, towels? Yeah.

CRO: Okay. Listen. Everybody wet the

towels. Listen. Lie on the floor. Everybody

wet the towels; put it over your head. Lie on

the floor; okay?

CALLER: Right.

CRO: You're going to have to do that.

Stay with me; okay? Hold one second. Hold one

second.

CALLER (to people at scene): Lay on

the floor, wet towels on your faces.

CRO: Oh, my God.

OPERATOR: Okay, okay.

CALLER (to people at scene): Lay on

the floor, wet towels on your faces.

CALLER: Hey, lady, we can't breathe.

CRO: Oh, my God. You can't breathe at

all?

CALLER: We really can't breathe.

 EMS Tape 2 41

CRO: Okay. Listen, when you —

listen, please do not break the window. When you

break the window —

CALLER: We didn't break it.

CRO: Don't break the window because

there's so much smoke outside. If you break a

window, you guys won't be able to breathe; okay?

Okay? So if there are any other doorways that

you can open where you don't see the smoke.

CALLER: Lady, there's no windows up

here. It's high.

CRO: Okay.

CALLER: This is the tower.

CRO: Okay.

CALLER: Lady,

CRO: Okay. Listen, calm yourself

down. We'll bring everybody outside; okay?

CALLER: (Inaudible.)

CRO: Listen. We've got the firemen

out there. Their outing the fire.

CALLER: Get them up here with some

air.

CRO: We are. We're trying to get up

there, sir. Like you said, the stairs are

 EMS Tape 2 42

collapsed; okay? Everybody wet the towers and

lie on the floor; okay? Put the wet towels over

your head and lie down; okay? I know it's hard

to breathe. I know it is.

CALLER: Are you taping this?

CRO: Yes.

CALLER: My phone number is

CRO: I understand, sir. I understand.

I understand. There was two — okay, one second,

sir.

CRO (to operator): AC?

OPERATOR: Uh-huh.

CRO: Did you route? Did you route the

job?

OPERATOR: I've been routing it. I've

been routing it.

CRO: Okay.

ANNOUNCEMENT (on PA in background) : We

aware of it down here. The condition seems to

have subsided.

CALLER: They say the situation

 EMS Tape 2 43

subsided but not up here. They are making an

announcement like everything's fine.

CRO: Okay, listen. Just calm down^

If you guys panic —

CALLER: How are you supposed to know?

CRO: Okay, listen, listen, listen to

me, listen to me; okay? Listen, don't — try not

to panic. You can save your air supply by doing

that; okay?

CALLER: I'm trying.

CRO: All right. Try not to panic. I

understand what — do you have a towel, sir? Did

you have a towel? Did you have a towel?

CALLER: Yes.

CRO: Okay. Calm yourself down.

CALLER: It's not helping.

CRO: I know it's not. I know it's

not.

OPERATOR: They said the stairwell

collapsed and everything.

CRO: The stairwell collapsed.

CALLER: I don't know about the other

side but, man, there's even more smoke coming

in — (inaudible).
 EMS Tape 2 44

CRO: Okay, okay. Okay. Give me a

minute; okay? Hold on one second, sir.

CALLER: I don't have —

CRO: Don't hang up. Don't hang up.

CALLER: We don't have a minute to give

you a minute.

CALLER (to people at scene): I'm on

with EMS.

CRO: That's your phone number.

CALLER (to people at scene): I'm on

the line.

MALE SPEAKER (in background at scene):

Tell them to

CALLER: I hope you here that.

CRO: Yeah, we did.

MALE SPEAKER (at scene):

CRO: Hello? Hello, sir?

CALLER: Hello.

CRO: We have all that in our system.

Everybody is downstairs already. It's just a

matter of getting up there and getting you out.

CALLER: The fire is right underneath

us. Where are you going?

 EMS Tape 2 45

CRO: The fire is underneath you?

CALLER: Yeah. I'm going to try — I'm

going to try another exit. I've got to go.

CRO: Okay, listen. Listen to me.

Listen to me. Listen, the fire — if the fire is

underneath you, somebody needs to look and see if

the fire is on to see if it's upstairs.

CALLER: We'll see if there's another

staircase.

CRO: Find another staircase and see if

you can make it upstairs.

CALLER:

CRO: Okay.

OPERATOR: He hung up.

CRO: Oh, God. All right.

OPERATOR: 104th floor.

CRO: Ain't this terrible? Oh, my God.

OPERATOR: Okay, I've got everything,

RO.

CRO: All right.

OPERATOR: Thank you.

RECORDER: The preceding portion of

tape concludes at 0922 hours, 28 seconds.

The following portion of tape begins at

 EMS Tape 2 46

0942 hours, 58 seconds, taken from position 14,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September 11, 2001.

CRO: EMS 8685.

OPERATOR: Okay, 8685. This is 1082.

I have two occupants in building number two,

World Trade Center, 1034. Caller is on the line.

CRO: In building number two?

OPERATOR: Yeah.

CALLER: Building two.

CRO: Okay.

OPERATOR: You're number is 86 what?

CRO: 8685.

OPERATOR: 85.

CRO: Okay. At the World Trade Center.

What's going on, sir? Hello?

CALLER: Hello.

CRO: Yes.

CALLER: We're in building two, 103rd

floor.

CRO: Okay.

CALLER: Anybody near us?

CRO: I'm checking. Is it — is that

the fire? Is that the water running?

 EMS Tape 2

CALLER: I don't know. I busted two

windows.

CRO: Did you open the two windows?

CALLER: We opened two windows.

CRO: Yes, there's smoke. All right.

Listen, is there any towels in the area?

CALLER: Any who?

CRO: Towels, towels. Is there any

towels there, sir?

CALLER: I don't know.

I ' • ' -
CRO: Somebody try to — anything, your

jacket, wet them, soak them with water. Anything

that you have handy, okay, soak them with water

and lie on the floor. Put towels over your head.

Lie on the floor; okay?

CALLER: How soon before help?

CRO: Okay. We're outside. You see

that we're outside; right?

CALLER: What?

CRO: We're outside at your location.

CALLER: I'm in a room.

CRO: You're in a room by yourself?

CALLER: No, with another guy.

 EMS Tape 2 48

CRO: Did you try to go out the door to

see if you can get upstairs or downstairs to see

if the fire's there?

CALLER: There's people all over the

stairways.

CRO: There's people all over the

stairway?

CALLER:

CRO: Try to calm yourself down. You

need something. Get a jacket, anything.

CALLER: I gotta go.

CRO: Lift up your shirt. Okay?

CALLER: I've got to try to find it. I

feel real dizzy.

CRO: That's what I'm saying, get a

towel.

CALLER: I can't.

CRO: Sir? Sir? Get a towel. Wet it.

CALLER: Okay.

CRO: Put it over your head.

CALLER: I'll try to call you back.

CRO: Okay. Try to call me back.

CRO (to lieutenant): What's the job

number again, lieutenant? The job number for the

 EMS Tape 2 49

World Trade Center, I don't see it up here.

What's the job number for the World Trade Center?

The job for the World Trade Center. Still 727;

okay. I guess I'm getting all of them today;

right? Uh-oh.

I hear the thing burning. I hear it

burning, fire. Yeah.

Hello? Yes, sir? Did you wet

something and put it over your head?

CALLER: I can't find anything.

(Inaudible.)
I. ' •
CRO: Do you see any fire at this time?

CALLER: (Inaudible.)

CRO: Huh? Sir?

CALLER: (Inaudible.)

CRO: Okay, I want you to go on the

floor. Kneel on the floor.

CALLER: I'm lying on. the floor.

CRO: On the floor. Cover your head

with a cloth; okay? You have to do that. Is

anybody else there?

CALLER: One other guy.

CRO: Okay. Is he conscious?

CALLER: What?
 EMS Tape 2 50

CRO: Is he conscious?

CALLER: I can't hear you.

CRO: Is he awake?

CALLER: Yeah.

CRO: You guys need to get out of that

room because there's too much smoke and go in the

hallway with the rest of the people.

CALLER: They're in the stairway.

CRO: That's where you need to be if

there's too much smoke in that area.

CALLER: There's smoke in the stairway.

CRO: Is there as much?

CALLER: Yeah.

CRO: You don't need to be in there by

yourself. Get with people; okay? Don't stay

isolated in one place; okay?

CALLER: Okay.

CRO: All right, then. Go out there

with the rest of the people.

CALLER: Okay.

CRO: Make sure you take the towels and

wet the cloth; okay?

CALLER: Okay. I'm going to —

CRO: Very important. All right.

 EMS Tape 2 51

CALLER: (Inaudible.)

CRO: All right, then.

OPERATOR: That's it, RO.

CRO: All right. Do you want to hear

the fire? Do you want to hear the fire?

(Pause.)

RECORDER: The preceding portion of

tape concludes at 0948 hours, 30 seconds.

The following portion of tape begins at

0858 hours, 22 seconds, taken from position 16,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

CRO: 8662.

OPERATOR: 86 —

CRO: 62.

OPERATOR: — 62. This is 1395.

Caller is on the line, and we're in the borough

of Manhattan.

CRO: Hello, caller. Is the person

breathing?

CALLER: No. Well, the person jumped

from the World Trade Center from one of the

windows outside the World Trade Center, the one

that's on fire. The body is now laying on the

 EMS Tape 2 52

platform —

CRO: Hold on one second. A male or a

female? A male or a female?

CALLER: Male.

CRO: How old is he; do you know?

CALLER: I have no idea. I mean, I

only see him from the window.

CRO: He jumped out which window, which

floor; do you know?

CALLER: Probably at least the 75th or

80th floor.
I
CRO: 80th floor. And where do you see

him now? Which floor? What floor is he now?

CALLER: He is now laying on a platform

facing the north in the plaza of Five World Trade

Center.

CRO: Platform of five?

CALLER: World Trade.

CRO: I understand. What floor is he

on the Five World Trade Center? What floor is he

on?

CALLER: He is actually above the

street. He is not on the street. I would say he

is level with the platform at the entrance of the

 EMS Tape 2 53

World Trade Center, the Vista Hotel.

CRO: He's on —
CALLER: It's about three floors.

CRO: About three floors.

CALLER: Thank you.

CRO: Okay. Hold on one second. Don't

hang up.

CALLER: Thank you.

CRO: About three floors up on —

CALLER: The platform is on the corner

of Vesey and the West Side Highway.

CRO: Hold on. On the corner —

CALLER: Of Vesey Street and'West Side

Highway.

CRO: Vesey and West Side.

CALLER: Yes.

OPERATOR: I have this in already.

CRO: Oh, really?

OPERATOR: There's a job number —

no —

CRO: No, there's another job for the

World Trade Center. I'll put it --

OPERATOR: The World Trade —

CRO: I'll put this in as a new job

 EMS Tape 2 54

because this is a jumper down so —

OPERATOR: This is what I have, a

jumper.

CRO: Oh, yeah?

CRO (to caller): He is alive or dead?

He looks dead?

CALLER: I'm sure he's dead.

CRO: Oh, okay.

CALLER: But I just want to make sure

that somebody can find his body.

CRO: Okay. Hold on. You're not there

I .
anyway. You're just looking out the window.

CALLER: Yeah, I'm looking out the

window. But I wanted to report it.

CRO: I understand.

OPERATOR: RO number?

CRO: 8662. What is the jumper down

number, what do you have?

OPERATOR: It's not in. Just one

moment.

CRO: Okay. We're going to put it in

as — not One World Trade Center. Put it —

CRO (to caller): It's on Vesey and

West Side Highway; right?

 EMS Tape 2 55

CALLER: Yes.

CRO: Okay. Do you know which building

he's on? He's landed on five?

CALLER: Outside, yes, on the plaza.

CRO: He's landed on Five World Trade

Center on the third floor on the platform?

CALLER: Yes.

CRO: So I'm going to put it in as

five.

CALLER: Yes, that would be fine.

OPERATOR: Did you get it?

CRO: Hold on. No, not yet. Five

World Trade Center. Let's see. One — hold on a

second. I think the computer is slow or

something.

OPERATOR: I know. Okay.

CRO: I put the job in already.

CALLER: Okay.

CRO: Did you have a phone number

you're calling from?

CALLER: Yes. 526-0365.

CRO: Is that a (212) number?

CALLER: Yes, it is.

OPERATOR: RO number?
 EMS Tape 2 56

CRO: Okay.

CALLER: Okay?

CRO: Okay. Bye-bye.

OPERATOR: Your number, RO?

CRO: 8662 is my number.

CRO (to caller): Yeah, you can hang

up. The ambulance will be there. I've got it,

526-0365.

CALLER: That's correct.

CRO: Got it?

CALLER: Okay?

OPERATOR: Yeah.

CALLER: Okay?

OPERATOR: Yes, it's fine.

CRO: Okay, we've got it.

CALLER: Thank you.

CRO: AC, are you going to route it?

OPERATOR: I did. I routed it.

CRO: Okay. I'll get it later.

Thanks,-bye-bye.

OPERATOR: All right.

RECORDER: The preceding portion of

tape concludes at 0902 hours, 32 seconds.

The following portion of tape begins at

 EMS Tape 2 57

0903 hours, 34 seconds, taken from position 16,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

CRO: EMS 8662.

OPERATOR: 8662, 1908 in the borough of

Manhattan.

CRO: Hello, caller. Is the person

breathing? Hello? Hello?

OPERATOR: He just put me on hold.

CRO: Oh, he put you on hold? What did

he tell you?

CALLER: Hello?

CRO: Is the person breathing?

CALLER: Yes.

CRO: A male or female?

CALLER: A female.

CRO: Is she conscious?

CALLER: Yes, she is.

CRO: How old is she?

CALLER: She's in her mid twenties.

CRO: What happened to her? What

happened?

CALLER:' Huh?

CRO: What happened to her?

 EMS Tape 2 58

CALLER: She's having complications.

They're having bombing over there, an airplane at

the World Trade or something.

CRO: Yeah, yeah. Where is she? Also

there?

CALLER: She's on the 25th floor.

She's in the building.

CRO: What floor is she on?

CALLER: 25.

CRO: 25th floor?

CALLER: Yeah, 25.

I
CRO: And what is her problem?

CALLER: She's having complications

from the bombing. They're having a bombing or an

airplane hit the building, the World Trade, and

she was over there.

CRO: What is her problem? What is she

complaining of?

CALLER: She's having chest pains. She

can't breathe.

CRO: Chest pain and difficulty

breathing. Do you know if she has heart problems

or asthma?

CALLER: I don't.
 EMS Tape 2 59

CRO: Hold on one second. Make sure

she's sitting in a comfortable position. Try to

keep her calm. Are you next to her now?

CALLER: Yes.

CRO: Try to keep her calm. We are

going to send the ambulance — the ambulances are

there already.

CALLER: Okay.

CRO: There's a lot of ambulances

there, but they have to get to her.

CALLER: Okay.

CRO: Okay? So I will send the

ambulance up there. So hold on one second. I

need to — you give me more information on this.

The one world — is this one?

CALLER: This is 45 Broadway.

CRO: It's not One World Trade Center?

CALLER: No.

CRO: Okay. It's 45 Broadway?

CALLER: Yes.

CRO: Hold on one second. There are a

lot of people there.

CALLER: Yes.

CRO: I know. Let's see, it is.-- what

 EMS Tape 2 60

is that, Broadway — is that near Exchange Place?

CALLER: Yes, between Exchange and

Morris.

CRO: What's your phone number there?

(212) — .

CALLER: 514-6427.

CRO: 6427.

CALLER: Oh, man.

CRO: Yeah, I know. Okay, let's see.

You don't know her medical history?

CALLER: No, I don't. Can you hold on

I '
a second?

CRO: We'll send the ambulance. Hello?

Hello?

(Muzak playing.)

CALLER: Hello?

CRO: Yes.

CALLER: Yeah.

CRO: We'll send the ambulance over to

45th Broadway, 25th floor.

CALLER: Yes, (inaudible) .

CRO: The ambulance will be there soon.

CALLER: Thank you.

CRO: Bye-bye.