QUESTIONNAIRE Peoples Perception Towards Home Loan offered by SBI

1) Do you have taken loan from any commercial bank/financial agency? Yes No 2) If yes, then from which bank/ financial agency? SBI HDFC ICICI AXIS ANY FINANCIAL INSTITUTION OTHERS 3) The following statements are related to people perception to choose bank for loan. Kindly give your answers using following scale: 1 = Highly disagree, 2= Disagree , 3= Neutral , 4= Agree , 5= Highly agree. Choice of bank for loan It is trusted bank It take less time to availed loan It has transparent transaction It provide low rate of interest Employee attitude is good in SBI 1 2 3 4 5

4) The following statements are related to feature of loan inspire/influence people to take loan from SBI. Kindly give your answers using following scale: 1 = Highly disagree, 2= Disagree , 3= Neutral , 4= Agree , 5= Highly agree. Features of loan It has less paper work in SBI It provide attractive interest rate It provide transparency of account It provide simple & fast process It gives flexibility to choose an EMI base loan or an overdraft 5) Which types of loan you taken from SBI? Home loan Personal loan Others 1 2 3 4 5

Education loan Car loan

6) How much amount home loan sanctioned from SBI? Below 10 lakh 11 lakh to 25 lakh 26 lakh to 40 lakh Above 40 lakh 7) How was the home loan process of SBI? Kindly give your answers using following scale: 1 = Highly disagree, 2= Disagree , 3= Neutral , 4= Agree , 5= Highly agree loan process SBI home loan process is easy SBI home loan process is normal SBI home loan process is quit tuff SBI home loan process is very tuff 1 2 3 4 5

8) How was the repayment system of SBI? Kindly give your answers using following scale: 1 = Highly disagree, 2= Disagree , 3= Neutral , 4= Agree , 5= Highly agree Repayment system of loan SBI repayment system is excellent SBI repayment system is good SBI repayment system is normal SBI repayment system is poor 1 2 3 4 5

9) Behaviour of staff while sanctioning loan and after sanctioning loan? Kindly give your answers using following scale: 1 = Highly disagree, 2= Disagree , 3= Neutral , 4= Agree , 5= Highly agree Staff behaviour of SBI Behaviour of staff is excellent Behaviour of staff is good Behaviour of staff is normal Behaviour of staff is poor 1 2 3 4 5

10) Are you satisfied with the home loan offered by SBI? Yes No

11) Any suggestion you want to give to the SBI for its product. _______________________________________________

Personal details
Name :______________________________________. Contact No.___________________. Gender: Male Age: 18-25 36-50 Occupation: Salaried Professional Monthly income: Below 20,000 40,001-60,000 Marital status: Married Spouse working status: Yes 26-35 51-70 Female

Business Others

20,000-40,000 Above 60,000

Unmarried

No