INFORMATION FOR SUCCESS

Oracle Accelerate for Midsize Companies: Customer Reference Booklet

September 2012

Today, Midsize organizations compete globally with the largest companies on earth. They face the same complex financial management, supply chain, and operational performance challenges but with fewer resources. Oracle Accelerate - enterprise-class application solutions for Midsize organizations - provide our customers with affordable, industry-specific applications, implemented rapidly using Oracle Business Accelerators, and delivered with the proven expertise of a global network of skilled partners. Customers deploy only the functionality they need, when they need it, while retaining flexibility to add capabilities as their businesses grows and changes. The results are fast time to value, improved performance, and low Total Cost of Ownership. This reference booklet is a representative sample, across global regions and industries, and illustrates that organizations of all sizes can reap the benefits of an integrated, enterprise applications strategy. Some of my favorite stories in the booklet include:

PL Developments leveraged the new mixed-mode manufacturing feature in Oracle

E-Business Suite Release 12.1 to implement Process Manufacturing in their bottling plant and Discrete Manufacturing in their pharmaceutical manufacturing plant, in a single Oracle E-Business Suite instance

Cell Signaling Technology Inc. implemented a rich Oracle E-Business Suite footprint
using Oracle Business Accelerators in ten months, and were able to process 350 sales orders on the same day that the new system went live

IndustriasTecnos S.A. de C.V. completed the deployment of Oracle E-Business Suite

in just 6 months using Oracle Business Accelerators

Hilcona AG implemented Oracle SOA Suite on top of their JD Edwards EnterpriseOne

ERP system to ensure transactional warehouse data is collected only once and reflected directly in the system This booklet will be regularly updated, capturing the success midsize companies have achieved by empowering their unique products, services, and ideas with Oracle applications and Oracle partner expertise. Sincerely,

Mark Keever, Group Vice President, Oracle Midsize Applications Program, Oracle Corporation

Table of Contents
Page Agile
11 12 14 15 16 Aircell Atrium Medical Corporation Bal Seal Engineering, Inc. Prudent Energy Vacon Oyj United States United States United States China Finland Communications Life Sciences Industrial Manufacturing Industrial Manufacturing Industrial Manufacturing $100 to $500 Million GoEngineer Hitachi Consulting China Logica Plc GoEngineer

Customer Name by Product

Country

Industry

Revenue

Partner

Hyperion
18 21 22 23 24 25 26 27 28 29 30 31 Autovie Venete S.p.A. BBDO Germany GmbH Bochemie Group DexCom, Inc. DiaSorin S.p.A. Dibaq a.s. Fondation de France Leadcore Technology Co., Ltd Oxiquim S.A. Toshiba Medical Systems Europe TriNet Group Inc. Vaisala Oyj Italy Germany Czech Republic United States Italy Czech Republic France China Chile Netherlands United States Finland Travel & Transportation Professional Services Chemicals Life Sciences Life Sciences Consumer Goods Public Sector Industrial Manufacturing Industrial Manufacturing Life Sciences Professional Services High Technology $100 to $500 Million $250 Million $76.39 Million $200 Million $325 Million Under $100 Million $419.55 Million Under $100 Million $100 to $500 Million $100 to $500 Million Alfa Sistemi R.S.V.P . Management Solutions GmbH Neit Consulting Zensar Technologies Ltd. Reply Consulting Srl Neit Consulting s.r.o. Kurt Salmon Associates Datang Software Technologies Co. Ltd KR Consulting Centre Consulting InterRel Consulting BearingPoint, Inc

JD Edwards EnterpriseOne
32 38 43 45 46 47 48 49 50 51 52 53 Altek Beissel Needles Limited Australian Glass Group AVO Carbon India Childrens Aid Society of Toronto China Paint (Shenzhen) Co., Ltd Clarins Canada Inc. Control Trading Debbane Frres Trading Drew Marine Ductil SA Bazau Eczacbas-Baxter Hospital Supply Inc. Faribault Foods, Inc. India Australia India Canada China United States Romania Lebanon United States Romania Turkey United States Industrial Manufacturing Industrial Manufacturing Industrial Manufacturing Public Sector Chemicals Consumer Goods Wholesale Distribution Natural Resources Industrial Manufacturing Industrial Manufacturing Healthcare Consumer Goods $39 Million $100 to $500 Million $16.488 Million $25 Million $150 Million Under $100 Million Under $100 Million Cyret Technologies MEAC SYSTIME Mid-Range Computer Group Inc. Axline Le Groupe Createch Centric IT Solutions Romania GTS SYSTIME Centric InOne, Proxima Consulting Akademi Consulting Global Systems Integration, Inc.

Table of Contents
Page Customer Name Country Industry Revenue Partner JD Edwards EnterpriseOne
54 55 56 57 61 62 65 68 69 71 72 74 76 78 84 85 86 87 89 92 95 96 Gasnor S.A. Hellenica SA Hilcona AG Jurlique Marathon Distributors Limited Massimo Zanetti Beverage USA Multotec (Pty) Ltd. Office Depot Service Center Professional Computer Technology Limited Reflexite Corporation Regency Centers Corporation Rovagnati S.p.A Sako Limited Samwha Paper Co., Ltd Selected Textiles Silentnight Group Limited Sleep Innovations Inc. The Ian Martin Group Transmed Jordan Transmed S.A.L Lebanon V.ABC Paints Manufacturing (Shenzhen) Warrnambool Cheese and Butter Factory Company Holdings Limited Argentina Greece Liechtenstein Australia Cyprus United States Germany Romania China United States United States Italy Finland Korea Greece United Kingdom United States United States Jordan Lebanon China Australia Utilities Consumer Goods Consumer Goods Consumer Goods Consumer Goods Consumer Goods Industrial Manufacturing Professional Services High Technology Industrial Manufacturing Professional Services Consumer Goods Industrial Manufacturing Industrial Manufacturing Industrial Manufacturing Consumer Goods Industrial Manufacturing Professional Services Consumer Goods Consumer Goods Chemicals Consumer Goods Under $100 Million $100 to $500 Million Under $100 Million $415.2 Million $100 to $500 Million Under $100 Million Under $100 Million $315.7 Million $192 Million $350 Million $100 to $500 Million $7.5 Million $100 to $500 Million $85 Million $52 Million $40 Million $50 Million $100 to $500 Million Info Consulting Softecon Enterprise Limited Centric IT Solutions Red Rock Consulting Softecon Enterprise Limited brij, MetaChain Consulting Alliance ERP Centric IT Solutions Romania Soft-Tech Systems Andrews Consulting Group, WTS Information & Computing Services, Inc. Atlantic Technologies Rittman Mead Consulting Ltd. Wilus, IBM Softecon Enterprise Limited SCL Corning Data Services Mid-Range Computer Group Global Technology Solutions (GTS) Global Technology Solutions Axline Limited

Oracle Clinical
100 101 Accovion GmbH Medidata s.r.l. Germany Italy Life Sciences Life Sciences $3.78 Million pharmaSOL GmbH LifeBee s.r.l.

Oracle CRM On Demand

102 Aarque Group Ltd New Zealand Professional Services Fusion5

Table of Contents
Page Customer Name Country Industry Revenue Partner Oracle CRM On Demand
103 105 110 111 113 115 116 117 118 120 121 122 124 Boa Vista Servios CSA Consultants Pvt. Ltd Deroma Group ESCO NRG Limited Graydon Netherlands HanStar Hardware International Co., Ltd MidSouth Bank N.A. Morbark, Inc. SCI Sales Group Seneca Companies, Inc. Siemens Information Services Silverdell Plc Trinity Maxwell Brazil India Italy United Kingdom Netherlands China United States United States United Kingdom United States India United Kingdom United Kingdom Professional Services Professional Services Consumer Goods Utilities Professional Services Industrial Manufacturing Financial Services Industrial Manufacturing Professional Services Oil & Gas Professional Services Professional Services Communications $57 Million Under $100 Million Under $100 Million $70 Million BPI OnDemand Intelenex PathCRM BPI OnDemand BPI OnDemand Ltd $30 Million $13 Million $100 to $500 Million Under $100 Million $111.7 Million Under $100 Million Atlantic Technologies BPI On Demand Conspect Group Digital China eVerge Group Limine Solutions

Oracle E-Business Suite

126 130 133 134 137 138 141 142 143 144 145 146 147 148 152 153 154 155 156 Action Construction Equipment Limited Ascend Telecom Infrastructure Private Limited Bimba Manufacturing BLC Bank SAL Blue Coat Systems Inc. Cell Signaling Technology Inc. Chromavis Core Green Sugars and Fuels Limited Corporate Travel Services S.A. de C.V. CPC Biocon LLC Digital Cinema Media Dubai Bank Establecimientos Comerciales California S.A. FACOR Steels Ltd Fameccanica do Brasil Glasfloss Industries, Inc. Guangdong Haomei Aluminum Co., Ltd Guidance Software, Inc. Hospital Alemn India India United States Lebanon United States United States Italy India Mexico Ukraine United Kingdom United Arab Emirates Chile India Brazil United States China United States Argentina Industrial Manufacturing Communications Industrial Manufacturing Financial Services High Technology Life Sciences Industrial Manufacturing Industrial Manufacturing Travel & Transportation Professional Services Media & Entertainment Financial Services Consumer Goods Industrial Manufacturing Industrial Manufacturing Industrial Manufacturing Industrial Manufacturing High Technology Healthcare $74 Million $100 Million SyE Soluciones y Emprendimientos S.R.L. $100 to $500 Million $4.75 Million $50 Million $338 million $110 Million Under $100 Million Under $100 Million $459.64 Million $100 to $500 Million $100 to $500 Million At-ShopNet OSI Consulting Interem Borlas Ukraine LLC Capgemini Inatech Oratech Sonata Software Technology Ltd Bertini do Brasil Lucidity Consulting Group SIE Consulting Co., Ltd WideStreams S.A.R.L. Idhasoft $150 Million $13.5 Million Chain-Sys (India) Ltd Blue Star Infotech Limited

Table of Contents
Page Customer Name Country Industry Revenue Partner Oracle E-Business Suite
157 160 162 163 164 165 169 175 176 177 178 179 181 183 184 185 188 190 193 194 197 198 199 201 202 203 204 ICEC Limited S..r.l. Industrias Tecnos S.A. de C.V. Industries Corpaal C.A. L.H. Dottie M+W U.S., Inc. Mallcom (India) Limited Metropolitan St. Louis Sewer District Novi Sad Heating Plant NTCC Nufarm Argentina S.A. OIA Global Logistics ONYX EMS Pak-Arab Pipeline Co. Ltd (PAPCO) Pellerin Milnor Corporation Penn Color, Inc. PL Developments Port of Fujairah Savola Foods Arabia Shanthi Gears Ltd Shirazi Trading Company Pvt Ltd Sociedad Bblica Colombiana Staples do Brasil Takwa Company The RoomPlace Utility Service Co., Inc. Vaisala Oyj wep solutions Switzerland Mexico Venezuela United States United States India United States Republic of Serbia Saudi Arabia Argentina United States United States Pakistan United States United States United States United Arab Emirates Saudi Arabia India Pakistan Colombia Brazil Saudi Arabia United States United States Finland India Professional Services Industrial Manufacturing Consumer Goods Industrial Manufacturing Engineering & Construction Industrial Manufacturing Utilities Utilities Utilities Chemicals Travel & Transportation Industrial Manufacturing Oil & Gas Consumer Goods Chemicals Life Sciences Travel & Transportation Consumer Goods Industrial Manufacturing Professional Services Education & Research Retail Automotive Consumer Goods Utilities High Technology Professional Services $323 Million $27.1 Million $113.8 Million $100 to $500 Million Deloitte Core Services Tieto, Deloitte Consulting LLP , Infosys Lacompt Consultoria Ltda. Under $100 Million $20 Million $101 to $500 Million $45 Million $100 to $500 Million Under $100 Million $500 Million $22 Million $100 to $500 Million Under $100 Million Tata Consulting Services (TCS) IT Convergence Jibe Consulting, Inc. Inspirage Jaffer Brothers Pvt. Ltd (JBL) Inspirage, Smart Dog Services Cambridge Technology Enterprises (CTE) CPG Solutions a KPIT Cummins Company Fujitsu, Computer Network Systems Mahindra Satyam Chain-Sys Pty Ltd Jaffer Brothers Pvt Ltd. Under $100 Million Under $100 Million Kynergy Sir Tecnologa S.A. de C.V. (Ceteris) Oratech Corp. C3 Business Solutions Nascent Systems Inc. CSA Consultants Blue Heron Consulting, Deloitte

Table of Contents
Page Customer Name Country Industry Revenue Partner Oracle Governance, Risk and Compliance
208 United States Pharmacopeia United States Life Sciences $100 Million Appssurance

Oracle Transportation Management

209 Baillie Lumber Company United States Industrial Manufacturing Hitachi Consulting, MavenWire

PeopleSoft
212 213 214 215 222 Baker & McKenzie Consejo Nacional de Ciencia y Tecnologa George Fox University Infrastructure Development Finance Company Limited (IDFC) Susan G. Komen for the Cure United Kingdom Mexico United States India United States Professional Services Public Sector Education & Research Financial Services Healthcare $400 Million $60 Million Cedar Consulting Multisistemas MIS, Inc. Clover Infotech, PwC eVerge Group

Primavera
223 224 226 227 228 229 230 231 Diehl Aerospace GmbH DPR COSEA Health & Safety Laboratory Iberdrola Renewables Iberdrola Renewables Larsen & Toubro Mercon Steel Structures B.V. Nam Long Group Germany France United Kingdom United States United States India Netherlands Viet Nam Aerospace & Defense Engineering & Construction Public Sector Utilities Utilities Engineering & Construction Oil and Gas Engineering & Construction Utilities Under $100 Million $100 to $500 Million US$78 million Under $100 Million $100 to $500 Million Inteco GmbH IBM, Qualora Technology Milestone Ltd Project Partners LLC Project Partners Gaea Global Technologies Primavera Nederland Ketnoi Project Management Service Corporation PMSOFT

232

Urals Power Engineering Company, JSC

Russian Federation

Siebel
234 240 241 242 243 245 247 All India Council for Technical Education China Distance Education Holdings Limited Corporacin de Fomento de la Produccin Niko Group TCC Italy The University of Arizona Health Plans Vodafone Albania India China Chile Belgium Italy United States Albania Education & Research Education & Research Public Sector Consumer Goods Professional Services Healthcare Communications $177 Million $100 to $500 Million Under $100 Million $34.7 Million L&T Infotech Baigao Communication everis Chile RealDolmen Atlantic Technologies Speridian Technologies

Customer success Stories

Aircell

Oracle Customer:
Aircell Broomfield, CO www.aircell.com

Aircell Improves Management of Airborne Communications Products with Automated System

Aircell is a leading provider of airborne communications, equipment, service, and technical support to the commercial and business aviation industries. Go-go, Aircells in flight portal, enables commercial airline customers to conveniently connect to the internet in flight. Its products are offered by virtually every airframe manufacturer in business aviation, and are installed aboard the worlds four largest fractional ownership fleets.
Challenges

Industry:
Communications

Employees:
350

Oracle Products & Services:

Agile Product Lifecycle Management Agile Product Collaboration Agile Quality and Compliance Management Oracle Accelerate for Midsize Companies

Support rapid growth including a 400% rise in business volume and an increase from 6 products to 60 products in the last five years after winning a Federal Communications Commission (FCC) frequency license Facilitate compliance with Federal Aviation Administration (FAA) reporting on product designs for aircraft technology Increase efficiency and accuracy by automating engineering and manufacturing change order processes

Oracle Partner:
GoEngineer www.goengineer.com

Solutions

Deployed Oracles Agile product lifecycle management and quality control applications to replace paper-based product management processes with more formal, automated processes capable of supporting significantly increased business volumes Used Oracle Partner GoEngineers High Tech Agile Accelerate solution and its proprietary Jump Start implementation process to implement in 60 days Gained a flexible solution capable of supporting two diverse business linescommercial and business aviation Established revision controls to reduce engineering and manufacturing errors and created an automated failure reporting system, enabling the company to track and analyze problems, including returned materials, and quickly take action Enabled reporting on key measures, such as change order turnaround, which now averages five days for most requests Applied reporting to supplier corrective action, tracking days outstanding and identifying delinquencies to improve quality Ensured FAA compliance by providing the necessary data and configuration management plans and controls and the ability to quickly pull product designs from the archives at any time Achieved AS9100 quality certification with the support of Agile applications

Oracles Agile applications have not only strengthened our product management processes but also give us real-time access to data, which previously took days to compile. We can now more rapidly take action when needed, including completing change order requests and even initiating supplier quality improvement initiatives. Brent G. Olsen, Director of Certification and Standards, Business Aviation Services, Aircell

11

Atrium Medical Corporation

Oracle Customer:
Atrium Medical Corporation Hudson, NH www.atriummed.com

Industry:
Life Sciences

Atrium Medical Corporation Reduces Engineering Change Order Cycle by 48% First Year After Deploying Product Lifecycle Management Solution
With Oracles Agile solutions, weve standardized, automated, and improved our product lifecycle management processes. Within the first year alone, we reduced our change order cycle by 48% while managing significant growth in engineering change order requests. Thomas McDonnell, IT Director, Atrium Medical Corporation

Employees:
700

Oracle Products & Services:

Agile Product Collaboration Agile Product Quality Management Oracle Insight

Atrium Medical Corporation is a leader in medical device technologies for interventional cardiology and radiology, chest trauma care and thoracic drainage, vascular surgery, and general surgery. The company, which was recently acquired by Getinge Group, produces more than 2.7 million sterile medical products annually and distributes them in more than 60 countries. Atrium adheres to ISO 13485 quality standards, which define a comprehensive management system for medical device design and manufacturing. It is also committed to advancing discovery and driving product development and manufacturing innovation. To continue to meet these objectives as it grew rapidly, Atrium looked to accelerate and further standardize engineering change order (ECO) processes for its medical devices, as well as create a closed-loop corrective and preventive quality-event process to enable root cause analysis and drive improvement, moving forward. Atrium worked with Oracle Insight, which assessed the companys product lifecycle management (PLM) processes and helped it define an effective IT platform strategy to optimize product collaboration and quality management. The medical device manufacturer deployed Oracles Agile PLM solutions, including Agile Product Collaboration and Agile Product Quality Management, in 2010-standardizing processes, improving collaboration and communication, and accelerating ECOs and time to market. In the first year of deployment, Atrium reduced ECO cycle time by 48%, even as the number of change orders increased nearly 15%.
Challenges

Manage fast-paced growth and maintain quality, customer satisfaction, and profitability as the medical device company expanded its product set and geographic reach Ensure continued compliance with U.S. Food & Drug Administration (FDA) regulations and with ISO 13485 standards, which outline a comprehensive management system for medical device design and manufacturing Improve change management processes to reduce the risk of regulatory issues-40% of which in the medical device industry are related to ECOs Accelerate and further standardize the ECO process-including the ability to audit change history-even as the company experienced rapid growth in ECO requests Optimize quality management processes across the companys diverse product set, which includes stents, drainage devices, and vascular graft technologies

12

Atrium Medical Corporation

Solutions

Worked with Oracle Insight to understand Atriums PLM objectives and define an IT platform to help it optimize product collaboration and quality management-which support both compliance and profitability management objectives Gained a prioritized process and solution roadmap for deploying a new PLM infrastructure based on best practices and Oracle Insights experience with similar organizations Deployed Oracles Agile PLM applications, including Agile Product Collaboration and Agile Product Quality management, to standardize and speed ECO processes, improve internal and external collaboration and communication, accelerate time to market, and achieve product innovation at lower cost Centralized and automated core ECO processes, enabling electronic collaboration to accelerate processes and improve ability to audit change histories Reduced ECO cycle time by 48% even as the number of ECOs increased nearly 15% Expanded design capabilities by connecting quality and product information Instituted electronic signature and tracking, which is compliant with FDA 21 CFR Part 11 requirements Created a foundation for closed-loop corrective and preventive quality-event management, which enables root causes analysis, to optimize the quality of current and future products

13

Bal Seal Engineering, Inc.

Oracle Customer:
Bal Seal Engineering, Inc. Foothill Ranch, CA www.balseal.com

Bal Seal Engineering, Inc. Reduces Engineering Change Order Time from Five Days to One
Bal Seal Engineering, Inc. is a global provider of custom engineered sealing, connecting, conducting, and shielding solutions for industry, worldwide. The companys products employ unique, canted-coil spring technology for enhanced performance and reliability.
Challenges

Industry:
Industrial Manufacturing

Employees:
500

Oracle Products & Services:

Agile Product Quality Management JD Edwards EnterpriseOne Financials Manufacturing ETO Foundation Manufacturing PDM Manufacturing Shop Floor Production and Distribution Planning Human Resources CRM Capital Asset Management Oracle User Productivity Kit

Integrate inventory and manufacturing systems while automating key processes for producing sealing and connector products for medical devices and for the electronics, aerospace, energy management, and automotive industries Streamline the engineer change order (ECO) process, while minimizing errors and improving accountability Keep training materials up to date and provide employees with easy access to resources

Solutions

Implemented Oracles JD Edwards EnterpriseOne applications to deploy lean manufacturing principles, improve control, and enhance visibility and traceability in manufacturing flow Deployed Oracles Agile Product Quality Management to automate and accelerate the ECO process from five days to one, while minimizing errors by integrating the system with the JD Edwards EnterpriseOne suite Used JD Edwards EnterpriseOne Financials to reduce the time to close the monthly financial books from more than a month to one day Reduced the time needed to pull vital factor reports for the management team from two to three days to real time Deployed JD Edwards EnterpriseOne CRM to manage customer data and evaluate return on investment for events by tracing from leads through to sales Used Oracle User Productivity Kit to automate producing and maintaining training manuals, as well as to enabling employees to train or retrain at their own workstationsreducing the need for business analysts to provide live training Improved operational efficiency across the boardhelping the company to grow revenue by 46% in four years without increasing headcount

Oracle Partner:
GoEngineer www.goengineer.com

With Oracle, we have eliminated risk, increased productivity, improved efficiency, and served our customers much more effectively. We are able to access critical data from one central location. The visibility is a huge benefit. Candide Lopez, Vice President of IT and ERP, Bal Seal Engineering, Inc.

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Prudent Energy

Oracle Customer:
Prudent Energy Beijing, China www.pdenergy.com

Prudent Energy Cuts Global Project Collaboration Time from Weeks to Days
Prudent Energy is an energy storage technology developer, manufacturer, and systems integrator, specializing in the patented VRB energy storage system. The companys energy storage systems are designed to improve power quality and reliability, enable large-scale penetration of renewable energy generation, and improve the efficiency of energy distribution. Prudent Energy has offices in Canada and the United States.
Challenges

Industry:
Industrial Manufacturing

Employees:
350

Oracle Products & Services:

Agile Product Lifecycle Management Business Intelligence Agile Product Collaboration Agile Product Quality Management

Store product design data in a central location so engineers in different countries can more easily collaborate Remove duplication in design processes to improve data accuracy and efficiency Establish security controls to ensure intellectual property is not accessed by unauthorized staff or outsiders Shorten product development time

Oracle Partner:
Hitachi Consulting China www.hitachiconsultingchina.com

Solutions

Engaged Oracle Gold Partner Hitachi Consulting China to configure and install Oracles Agile Product Lifecycle Management; streamline design and quality management processes; migrate parts, design, manufacture, and bill of materials data to a central repository; train end-users; and provide post-go-live support and assessment Cut project collaboration time from weeks to days by making it easier for engineering teams in China and Canada to access the latest design drawings for energy storage systems and cooperate with each other on modifications instead of working separately Enabled Chinese engineers to access legacy product and design data previously only available to their Canadian colleagues Reduced the risk of errors and minimized product reworking through better management of design documents Secured confidential product and design data from unauthorized access

Oracles Agile PLM enabled us to store our product design documents in a single place. It is now much easier for our design engineers in China and Canada to collaborate on client projects. We have also put security measures in place to protect our intellectual property. David Li, IT Director, Prudent Energy

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Vacon Oyj

Oracle Customer:
Vacon Oyj Vaasa, Finland www.vacon.com

Vacon Oyj Supports Fast Growth and Internationalization While Improving Product Portfolio Management and Collaboration
Oracles Agile product lifecycle management solution is an easy-to-use tool for mastering and maintaining product-related data. It gives us the flexibility we need to share detailed information within our global research and development and production facilities. Now we can quickly adapt our products to complex, custom requirements to better serve our customers. Timo Mki-Lohiluoma, Product Data Management Application Owner, Vacon Oyj

Industry:
Industrial Manufacturing

Annual Revenue:
US$100 to US$500 Million

Employees:
1,470

Oracle Products & Services:

Agile Product Collaboration Agile Product Portfolio Management

Vacon Oyj designs, manufactures, and sells alternating current (AC) drives that control the speed of electric motors and help generate power from renewable sources. Vacon has research and development (R&D) as well as production facilities in Finland, the United States, China, and Italy, and sales offices in 27 countries. After many years of strong growth and an international acquisition, Vacons product range and number of employees increased considerably. To support its fast growth and internationalization, Vacon needed a flexible, easy-to-use product portfolio management and collaboration tool. Since Vacons globally developed, maintained, and produced AC drives are massive, highly customized products involving many variations, product maintenance requires extensive management of product detail changes. Moreover, managing variations requires understanding the entire product, and therefore sharing product information is crucially important. Vacon implemented Oracles Agile Product Portfolio Management and Agile Product Collaboration, which provided a common repository and distribution channel for accurate, real-time product information. It also enabled internal collaboration between research and development and production units. Agile applications allowed Vacon to improve production and customize large quantities of its products faster, while adapting them to specific customer requirements. Thanks to improved product data transparency and collaboration across borders, Vacon can manufacture and support its products in several factories and, when necessary, move product modification and production functions closer to customers.
Challenges

Oracle Partner:
Logica Plc www.logica.com

Resolve product data management and maintenance issues, as well as product configuration concerns resulting from strong growth, international acquisitions, and a larger AC-drive portfolio Enhance internal collaboration between R&D engineers, designers, and production unit personnel, who are located in four countries on two continents Streamline product data management processes between the different R&D and production sites Accelerate the time to complete customer-specific productization and product-tailoring projects Enable some of the product-platform production to take place closer to the customer, shortening time-to-market

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Vacon Oyj

Solutions

Partnered with Logica Plc to implement Oracles Agile Product Portfolio Management to create a common repository and distribution channel for accurate, real-time product information Enhanced internal collaboration, making it possible to allocate resources from different countries to work on the same project by using Agile Product Collaboration Provided a single, integrated view of product and portfolio data, ensuring more consistent product-data-management processes worldwide Accelerated customer-specific product tailoring projects, improving time-to-market through faster sharing and delivery of accurate product information Leveraged the common product data management tool to shorten time-to-market for AC drives with a foreign brand label by moving their production to overseas factories

Implementation Process

Implementation of Agile Product Portfolio Management and Agile Product Collaboration began in 2005 and lasted about eight months. Vacon Oyj went live with the solution in June 2006. Vacon was so pleased with the overall implementation process, that it plans to introduce additional Oracle solutions into its IT environment soon. We have high hopes regarding the usefulness of these additional Oracle applications, especially on a global level. We hope they will streamline our sourcing process, bring further cost savings in purchasing and sourcing, and also help us enhance the definition of preferred suppliers, worldwide, said Timo Mki-Lohiluoma.
Partner

Logica Plc, a former Agile reseller in Finland, was the Oracle Platinum Partner selected by Vacon to configure the Agile applications and prepare their internal definitions.

17

Autovie Venete S.p.A.

Oracle Customer:
Autovie Venete S.p.A. Trieste, Italy www.autovie.it

Industry:
Travel & Transportation

Autovie Venete S.p.A. Integrates Business Intelligence and Performance Management to Improve Efficiency and Speed for Managing Public Works Projects
Oracle Hyperion Planning has radically changed the way we work by providing the agility we need to capitalize on business opportunities, optimize resources, and link strategic goals to operational plans. We are now able to complete tasks that previously took weeks in just a few minutes. Vito Mauro, Project Manager, Autovie Venete S.p.A.

Annual Revenue:
US$100 to US$500 Million

Employees:
600

Oracle Products & Services:

Oracle Essbase Oracle Hyperion Planning

Oracle Partner:
Alfa Sistemi www.alfasistemi.net

Autovie Venete S.p.A., established in 1928, constructs and manages motorway routes A4 Venice-Trieste, A23 Palmanova-Udine Sud, and A28 Portogruaro-Pordenone-Conegliano. Its motorway network is traveled by more than 47 million vehicles annually and includes 14 toll booths, 16 service stations, four parking areas, and three maintenance centers. Autovie Venete provides information services, traffic assistance, and parking areas. With more than 600 employees, the company is currently working on constructing a third lane on the Trieste-Venice segment of the A4 and transforming the junction Villesse-Gorizia into a motorwayimportant strategically to improve connections with Central and Eastern Europe. For companies like Autovie Venetethat work on publicly-bided projects and concessionsensuring complete control over public works projects is complicated by restrictions and regulations. To manage the complexity and improve control, Autovie Venete sought an enterprisewide system that would integrate financial and operational planning and improve business predictability. The company deployed Oracle Hyperion Planning to more tightly align operations with strategies, ensure shorter planning cycles, and enable more predictable financial performance. With Oracle, the company now has an in-depth view of business operations and their related financial impact. In addition, by eliminating a cumbersome spreadsheet-based process and improving data accuracy, Autovie Venete can consolidate quarterly financial analysis data in just 15 minutesa process that previously took a week.
Challenges

Integrate financial and operative data in a dependable, shared infrastructure to support the complexity of implementing public works projects, such as highway construction and operation Provide various company departmentsincluding IT, accounting, management control, work monitoring, and procurementwith an purchasing cycle audit system that provides real time information on account statuses, expenses, and order progress Enable tracking all purchases, even those of small-value, which were not tracked in the previous system, to provide comprehensive insight into expenditure commitments Allow users to easily access the companys operational data, and facilitate ad hoc analyses with quick response times, using reporting tools that do not require technical support Create and distribute comprehensive reports and other documents by integrating the previous document management application into the procurement and accounting systems, while accommodating various data sources and approval processes

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Autovie Venete S.p.A.

Solutions

Worked with Partner Alfa Sistemi to implement a system that supports the entire purchasing cycle, including forecasting and budgeting, public works project expenditure, other expenses, and revenue to provide a consistent audit trail and understand the source of all numbers reported Integrated the system with existing applications, such as the accounting and document filing systems, optimizing the purchasing cycle, reducing input errors and paper-related costs, and improving information distribution and approval processes Consolidated data (including application source data) into a unique, analytical database, centralizing and sharing the list of 8,000 suppliers (current and historic) involved in the companys highway construction and maintenance operations, covering more than 4,000 cost centers, and all of the various activities and types of investments to improve governing budgets and expenses Used Oracle Hyperion Planning and the systems business intelligence tools to enable a sophisticated forecasting process that analyzes root causes of variance between planned and actual results for the prior fiscal periods, enabling identifying key areas for course corrections Enabled data consolidation for quarterly financial analysis in just 15 minutesa process that previously took a weekby improving data accuracy and eliminating spreadsheet-based processes Provided an effective and timely information flow using Oracle Essbases strong calculation engine that allows the company to analyze and cross-process complex operating data related to public tenders, highway maintenance projects, and other areas

Why Oracle

We chose Oracle over other solutions because of its ability to cover all Autovie Venetes technical, functional, and strategic requirements, saidVito Mauro, project manager, Autovie Venete S.p.A.
Implementation Process

Autovie Venete S.p.A. and Oracle Partner Alfa Sistemi worked together to identify and implement a system that would improve the efficiency and speed of project management an initiative the two companies dubbed the Monitoring of Work Progress and Reporting on Investment (MAORI) project. After selecting Oracles solutions, the company worked with its various departmentsincluding information systems, accounting, management control, works monitoring, and procurementas well as consultants from Multi consult of Vicenza to help map processes (from budget definition to expense commitments, formal order placement, reporting, and invoicing). Analyzing and mapping the processes approximately a year to complete. The company implemented Oracle in just six months.

19

Autovie Venete S.p.A.

Partner

Alfa Sistemi was founded in 1995 by a group of professionals with experience in Information technology and organization, and it is now a leader in the sectors of organizational consulting and system integration (especially related to Oracle JD Edwards EnterpriseOne). Alfa Sistemi provides consulting and implementations for market-leading enterprise resource planning systems, such as the Oracle applications, particularly suitable for midsize as well as complex and innovative multinational companies and groups, and for smaller companies that want to become more competitive in the global market. Headquartered in Udine, Italy, with a core operational structure of about 50 highly-skilled people, Alfa Sistemi facilitates and supports the growth of its customers worldwide.

20

BBDO Germany GmbH

Oracle Customer:
BBDO Germany GmbH Dsseldorf, Germany www.bbdo.de

BBDO Germany GmbH Consolidates Financial and Planning Processes for More Than 50 Agencies
BBDO Germany GmbH is a network of more than 50 agencies whose constituent members stand for excellent brand management as well as market-oriented and efficient communications solutions. Positioned as the leading advertising agency in Germany, the agencies operate under the holding companys umbrella and are responsible for successful communications across a wide variety of channels, such as advertising, consulting, customer relationship management (CRM), and public relations.
Challenges

Industry:
Professional Services

Annual Revenue:
US$100 to US$500 Million

Employees:
Fewer than 5,000

Oracle Products & Services:

Oracle Hyperion Financial Management Oracle Hyperion Planning Oracle Customer Support

Modernize data consolidationa laborious and error-prone Excel-based processfor more than 50 communications agencies within the holding company Automate balance sheet and profit and loss data compilation, as well as individual agency figures, to meet data quality requirements Reduce time for report production, including format adaptation Develop efficient customer contribution accounting and resource planning across advertising and consulting agencies Enable midyear revision to support a multistage planning process

Oracle Partner:
R.S.V.P . Management Solutions GmbH www.rsvponline.de

Solutions

Connected all agencies and subsidiaries to Oracle Hyperion Financial Management to centralize and optimize processes Introduced Web-based agency financial data collection and centralized data storage, accelerating consolidation by approximately 50% while also improving data quality Automated reporting functions completely, saving time and effort for report creation Implemented cross-agency customer contribution accountingfor example, for customers that use two services, such as marketing and CRMincluding allocation by sector and automated master data maintenance Developed a complex planning model in only a few weeks, with 20 days of training from Oracle Partner R.S.V.P. Management Solutions GmbH, addressing the challenges through the use of Oracle Hyperion Planning Increased efficiency and transparency of multistage planning processes and coordination across all agencies and sub industries by leveraging new tools for support and workflows

With Oracles Hyperion solutions we not only have a handle on our financial figures for the entire group and its more than 50 agencies, but we enhanced our complex planning process capabilities. In addition, this implementation has reduced our financial reporting time and decreased our consulting expenses. Rdiger Falk, CFO, BBDO Services GmbH

21

Bochemie Group

Oracle Customer:
Bochemie Group Bohumn, Czech Republic www.bochemie.cz

Bochemie Group Consolidates Financial Results of Eight Companies

Bochemie Group is a supranational group of several manufacturing and trading companies. Founded in 1995, the group does business in the Czech Republic, Slovakia, Poland, Bulgaria, Hungary, Romania, Turkey, and Vietnam. It is a major manufacturer of home care products and chemical specialties.
Challenges

Industry:
Chemicals

Oracle Products & Services:

Oracle Hyperion Financial Management Oracle Hyperion Financial Data Quality Management Oracle Hyperion Financial Reporting

To efficiently consolidate the results of eight companies in seven countries, Bochemie Group needed a solution that would simplify the financial data collection process, automate and validate data importation, enable comparisons across monitored dimensions, cross-check modifications to historical data, ensure report standardization at the group level, and prepare reports that met International Financial Reporting Standards (IFRS)

Oracle Partner:
Neit Consulting www.neit.cz

Solutions

The group deployed Oracle Hyperion applications, creating a centralized financial reporting environment, which has saved time in procurement and product quality control, ensured centralized user authentication, and supported multiple currencies The group can more easily generate reports and ad hoc analyses Oracle Partner Neit Consulting implemented the Oracle Hyperion solution. The professionalism provided by the consultants was key to the successful implementation of Bochemie Groups project

22

DexCom, Inc.

Oracle Customer:
DexCom, Inc. San Diego, CA www.dexcom.com

DexCom, Inc. Improves Financial Data Visibility and Halves Budget Cycle
DexCom, Inc. develops and markets continuous glucose monitoring systems for ambulatory use by patients and by hospital healthcare providers.
Challenges

Industry:
Life Sciences

Annual Revenue:
Under US$100 Million

Deploy a scalable budgeting and planning solution for the growing medical device provider in just three months Enable users across the finance, engineering, research and development (R&D) and sales departments to collaborate and to access accurate, timely budget and forecast data Drive profitable growth by delivering predictable results Reduce budget cycle time and facilitate forecasting Create a single and reliable source of data to measure and report financial information

Employees:
500

Oracle Products & Services:

Oracle Hyperion Planning Oracle Hyperion Workforce Planning Oracle Hyperion Capital Asset Planning

Solutions

Oracle Partner:
Zensar Technologies Ltd. www.zensar.com

Worked with Oracle Partner Zensar Technologies Ltd. to implement Oracle Hyperion Planning, Oracle Hyperion Workforce Planning, and Oracle Hyperion Capital Asset Planning in just 12 weeksenhancing productivity across the entire budgeting process Provided a single platform for budgeting and forecasting for an accurate view of financial data, eliminating the need to question data integrity and accuracy Provided role-based security and version controlencouraging users to work on a single version and enabling more effective collaboration Reduced budgeting cycle time from more than eight months to just three to four months by minimizing the amount of data manipulation required Engaged approximately 30 users across finance, engineering, R&D, and sales throughout the implementation processand provided comprehensive trainingfor improved user uptake Enabled users to run their own budget reports without needing to rely on the IT department Gained the confidence of the management team, resulting in a new budget allocation for ITenabling the department to initiate new projects that will improve business performance for the glucose monitoring system provider as it continues to grow

Oracles Hyperion applications provide a scalable planning and budgeting solution. We have improved collaboration, reduced our budget cycle time, and increased data reliabilityhelping us make more effective business decisions as the company continues to grow. Rodrigo Baca, Hyperion Project Manager, DexCom, Inc.

23

DiaSorin S.p.A.

Oracle Customer:
DiaSorin S.p.A. Saluggia, Italy www.diasorin.com

DiaSorin S.p.A. Implements Integrated Control and Reporting System to Better Manage Global Operations
DiaSorin S.p.A. serves the international in vitro diagnostics market, and specifically the immunodiagnostics sector, including immunochemistry and infective immunology. DiaSorin Group develops, produces, and sells immunoreagent kits based on various technologies aimed at facilitating illness diagnosis. The group includes 22 companies in Europe, America, and Asia.
Challenges

Industry:
Life Sciences

Annual Revenue:
US$419.55 Million

Employees:
1,196

Provide DiaSorin branches with online system access to collect, manage, and analyze financial data, regarding its in vitro diagnostics products business Integrate statutory and management applications into a single environment to support a new group wide reporting model Enhance branch involvement by encouraging branches to assume responsibility for their financial consolidation processes, previously performed at the central level

Oracle Products & Services:

Oracle Hyperion Financial Management Plus

Oracle Partner:
Reply Consulting Srl www.reply.it

Solutions

Worked with Oracle Partner Reply Consulting Srl to replace DiaSorins legacy Hyperion Enterprise solution with Oracle Hyperion Financial Management Plus, which is Web-based and accessible to all branches, and migrated existing information in just one month Integrated statutory and management applications into a single environment immediately accessible to all users Enabled consolidated financial statements to better manage each business unit, such as the research and development divisions, increasing insight into DiaSorins performance geographically and across its immunoreagent product lines Increased information reporting and analysis efficiency by moving from a single income statement for the entire company to individual income statements for production and sales Verified sales channel margins in relation to production margins for DiaSorins immunodiagnostics products using specific analysis dimensions integrated in a single environment Obtained consolidated financial statements for individual countries, enhancing group wide reporting Optimized the consolidation and reconciliation of statutory and management information by automating revisions and ensuring they are formed at the approval levels

Oracle Hyperion Financial Management Plus is a solution that fully responds to our companys desire for detailed analyses, broken down by business unit, to promote greater operational efficiency and precise financial management. Teresa Cervino, Corporate Finance and Tax Director, DiaSorin S.p.A.

24

Dibaq a.s.

Oracle Customer:
Dibaq a.s. Helvkovice, Czech Republic www.dibaq.cz

Dibaq a.s. Unifies Sales Planning for Greater Insight

Dibaq a.s. is a member of the international Dibaq Group, which specializes in manufacturing and selling pet and livestock nutritional products. Dibaq Group has a presence in 30 countries on four continents. In the Czech Republic, Dibaq supplies its products to more than 1,200 stores.
Challenges

Industry:
Consumer Goods

Annual Revenue:
Under US$100 Million

Employees:
130

Align the groups planning processes across sales and cost centers, according to unified principles Plan cross-selling efforts, applied to more than 30,000 combinations of consumer goods products and customers each month Enable sales plan development and modification at any leveldown to the product, customer, and analytical account levels Integrate bidirectional sales planning, making allocations for production, sales, and future service center costs through activity-based costing and budgeting (ABC/ABB) methods Identify unused capacity in production processes

Oracle Products & Services:

Oracle Hyperion Planning Oracle Business Intelligence Enterprise Edition Oracle Hyperion Smart View for Office

Solutions Oracle Partner:

Neit Consulting s.r.o. www.neit.cz

Gained ability to compare plans versus outcomes at all sales report levels Implemented cost-center-based economy with calculations using cost drivers to determine relationships between products and/or customer spending Imported historical data from the data warehouse to execute planning that is based on prior experience Simplified planning changes through various rules as well as batch submission capability Provided a user-friendly environment Created standard reports and ad-hoc analyses in Microsoft Excel with Oracle Hyperion Smart View for Office and Oracle Business Intelligence Enterprise Edition Gained the capability to add planning types to the model

Oracle Hyperion Planning enables us to implement planning processes to suit our specific requirements. It is an open solution that we can modify and scale according to our needs. Libor Filip, Corporate IT Manager, Dibaq a.s.

25

Fondation de France

Oracle Customer:
Fondation de France Paris, France www.fondationdefrance.org

Fondation de France Gains Tools to Promote Loyalty and Grow Portfolio of Founder Customers
Fondation de France is an independent not-for-profit organization founded to stimulate and foster the growth of private philanthropy and private foundations in France. It supports specific, innovative projects in three areas: aid for vulnerable individuals, development of knowledge and the environment, and promotion of philanthropy. The foundation manages a total of US$ 1.8 billion (1.4 billion) in assets.
Challenges

Industry:
Public Sector

Employees:
140

Oracle Products & Services:

PeopleSoft Enterprise Supply Chain Planning Financials Hyperion Planning

Promote loyalty among donors and sponsors by improving the quality of services, such as making grant application processes more flexible and cutting processing times Increase transparency over operating expenditures Enhance tracking and audit ability of resource usage in line with donors requirements Use management tools to grow the portfolio of founder customers in the highly competitive philanthropy market

Oracle Partner:
Kurt Salmon Associates www.kurtsalmon.fr

Solutions

Replaced the disparate accounting IT systems with a single, unified platform running Oracles PeopleSoft Enterprise applications and Oracles Hyperion Planning, for approximately 100 users Integrated accounting, purchasing, grant, and budget modules to enable a more flexible and efficient accounting process Cut closing times by combining Fondation de Frances accounts with those of the 654 foundations under its aegis for cost accounting on the new platform Introduced real-time tracking of pre-committed (from the purchase order), committed, and spent budget to optimize budget control Enabled tracking of flows to make it easy to show how resources, such as received donations, legacies, and gifts, are used to within one Euro, improving the foundations ability to meet the increasing requirements of supervisory authorities in the philanthropy sector Provided a future-ready solution making it possible to keep up with market trends and to manage increasingly large funds Worked with Oracle Partner Kurt Salmon Associates to implement the platform in just 10 months

Oracles PeopleSoft Enterprise applications and Oracles Hyperion Planning have improved how we manage and track our financial flows. We can now more easily see how we use funds in accordance with the wishes of our donors and founders. This is a crucial advantage in the competitive philanthropy market. Florence Delacour Le Petit, Director of Human Resources, Infrastructure and IT, Fondation de France

26

Leadcore Technology Co., Ltd

Oracle Customer:
Leadcore Technology Co., Ltd Shanghai, China www.leadcoretech.com

Leadcore Technology Co., Ltd Cuts Budget Development Time by 50%, Improves Data Quality and Efficiency
Leadcore Technology Co., Ltd (Leadcore Technology) is a subsidiary of Datang Telecom Technology & Industry Group. The company researches, develops, and manufactures core components for TD-SCDMA terminals, such as dual-mode single-standby phone handsets. It supplies terminal chips, total terminal solutions, and professional test terminals and applications to customers in 3G and B3G/4G businesses. Leadcore Technology also supplies six million cell phones to China Mobile.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$100 to US$500 Million

Employees:
1,000

Oracle Products & Services:

Reduce manual data entry requirements when formulating component manufacturing and inventory budgets, to improve data quality and work efficiency Implement a comprehensive budget management system to generate more realistic and reliable budgets for buying raw materials and in manufacturing handset components Strengthen budget analysis to enable senior managers to make sound business decisions that increase its market share in the cell phone component industry

Oracle Hyperion Planning

Oracle Partner:
Datang Software Technologies Co. Ltd www.cattsoft.com/en

Solutions

Engaged Oracle Partner Datang Software Technologies Co., Ltd to implement Oracle Hyperion Planning, developing a comprehensive budget management system for each manufacturing projects entire lifecycle and to support the companys key value-chain activities Shortened budget development time by 50% and improved data quality and efficiency by integrating budget and accounting information, such as the amount of money available for manufacturing specific types of components or handsets Improved the ability to process budget data and generate reports, such as the profitability of various types of terminal chips. Reduced by 30% the risk of human error by minimizing the amount of manual data entry and processing required when formulating budgets Improved budget planning accuracy by 30% with streamlined budget management; integrated budget, accounting, and manufacturing data; and improved communication between sales, accounts, and production departments Effectively predicted the outcome of various manufacturing operationssuch as how much it will cost to produce an order of handset terminal componentsby consolidating manufacturing and accounts information and providing flexible budget query, analysis, and alert capabilities Adapted budget targets to better suit actual production results by more effectively monitoring and analyzing manufacturing and budget information, such as for the costs and time involved in producing a cell phone handset Provided managers with real-time, predicted, and actual budget information, helping them determine which types of terminal components to manufacture, based on customer demand and profitability Fostered a healthy and productive work environment and improved budget management across the company, by assessing staff financial performance and clearly defining employee and manager responsibilities, rights, and benefits

Oracle Hyperion Planning enabled us to build a comprehensive budget management system for the entire semiconductor manufacturing project lifecycle. We have standardized management processes, integrated production and sales, and significantly grown our business. Zhao YongAn, Project Manager, Leadcore Technology Co., Ltd

27

Oxiquim S.A.

Oracle Customer:
Oxiquim S.A. Santiago, Chile www.oxiquim.cl

Oxiquim S.A. Improves Reports and Analysis, Generates Nearly 100% Accurate Sale Projections
Oxiquim S.A. is one of Chiles leading integrated chemical producers. The company manufactures resins, distributes chemical products and plastics, and operates marine terminals. It supplies more than 4,000 customers, in Chile and throughout Latin America in the timber, mining, fishing, paint, food, and textile industries. The company manufactures and distributes approximately 3,000 chemical products and has subsidiaries in Peru, Brazil, and China.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$250 Million

Employees:
350

Implement a budgeting system to allows the company to project sales and transportation costs for chemical products Create cost and sales scenarios based on variables, including currencies in which each company operates and critical raw materials costs for chemical manufacturing Provide management with access to chemical sales information and projections to accelerate decision-making

Oracle Products & Services:

Oracle Essbase Oracle Hyperion Planning Hyperion Data Integration Management Hyperion Web Analysis Oracle Database, Enterprise Edition 11g

Solutions

Implemented Oracle Essbase, Hyperion Planning, and Hyperion Web Analysis to create a budgeting system that lets the company construct various chemical industry scenarios Created analytical modules with Oracle Essbase for the chemical sales and cost divisions, improving visibility and replacing 77 different spreadsheets, which reduced inconsistencies in the data used to create budgets Integrated information from a third-party enterprise resource planning system and databases with Hyperion Data Integration Management, achieving security, backup, and data consistency Generated nearly 100% accurate sales projections based on product, customer, and shipping point for the companys chemical products by using Hyperion Planning to create a versatile, flexible, budget system Facilitated access and analysis of information with Hyperion Web Analysis, ensuring that each manager can see and work on sales and cost information directly, accelerating decision making Worked with Oracle Partner KR Consulting to implement the new solution

Oracle Partner:
KR Consulting www.krconsulting.cl

Oracle Essbase, with Hyperion Planning, lets us check our budget against reality more quickly, as we can change monthly projections according to market behavior. Because Hyperion Web Analysis is so user friendly, managers now handle information themselves without having to wait for reports on sales or employee costs. Ennio Gamboni, Assistant Director of Informatics, Oxiquim S.A.

28

Toshiba Medical Systems Europe

Oracle Customer:
Toshiba Medical Systems Europe Zoetermeer, Netherlands www.toshiba-medical.eu

Toshiba Medical Systems Europe Expands Reporting Options for More Informed Business Decisions
Toshiba Medical Systems Europe (TMSE) produces high-end diagnostic equipment, including ultrasound, computed tomography, magnetic resonance imaging. and X-ray scanners. The head office in Japan is responsible for product development, while the companys nine European offices focus on direct marketing, sales, and service.
Challenges

Industry:
Life Sciences

Employees:
900

Oracle Products & Services:

Oracle Hyperion Financial Management

Accelerate consolidating data on medical diagnostic equipment sales and management from multiple databases at nine European offices to enable more timely and informed decisions Reduce the high risk of errors caused by reliance on spreadsheets, in which one cells faulty data could lead to wrong or incomplete data throughout the entire spreadsheet Minimize costs and labor for data collection and analysis Meet challenges of version management Overcome limits of the old Excel-based tool in terms of flexibility, integrity, and complexity Institute a single tool that met all requirements, so the company can operate and maintain the software itself

Oracle Partner:
Centre Consulting www.centreconsulting.nl

Solutions

Deployed Oracles Hyperion Financial Management (HFM), which consolidates actual (turnover realized, costs, profit/loss, and balance sheets) and facilitates budgeting and forecasting Met all demands of this relatively small but complex business, having many regions and high-value products that need a lot of detailed information for each product, with a single tool, simplifying software maintenance and operation Increased analysis and reporting possibilities significantly, enabling budgeting by region, department, and sales channel; seeing problems at the touch of a button; and identifying which regions and entities are generating the highest sales margins for the companys diagnostic equipment Enabled more agile and informed adjustments to sales, marketing and cost strategies to reflect market changes Worked with Oracle Partner Centre Consulting to gain knowledge of Hyperion Financial Management during implementation and to operate and maintain the software, keeping cost down and increasing efficiency

Oracles Hyperion Financial Management has massively increased our reporting and analysis possibilities. We can detect problems at the touch of a button and can clearly see which regions and entities are generating the highest margins. Jaap Bakker, Senior Manager, Management Accounting, Toshiba Medical Systems

29

TriNet Group Inc.

Oracle Customer:
TriNet Group Inc. San Leandro, CA www.trinet.com

TriNet Group Inc. Supports Growing Demand for Outsourcing with Strategic Business Intelligence
TriNet Group Inc. provides small businesses with human resources (HR), benefits, payroll, workers compensation, and strategic human capital services, enabling its customers to contain HR costs, minimize employer-related risk, and relieve the burden of administration.
Challenges

Industry:
Professional Services

Annual Revenue:
US$200 Million

Provide the accountability and flexibility needed to support the service providers growth as more companies look to outsource HR services to cut costs Support growth by gaining the flexibility needed to quickly integrate acquired companies Increase transparency and expand TriNets ability to help its customers successfully and efficiently navigate constantly changing HR-related compliance requirements

Employees:
875

Oracle Products & Services:

Oracle Essbase Oracle Hyperion Interactive Reporting PeopleSoft Human Resources PeopleSoft Financials Oracle Database

Solutions

Deployed Oracle Essbase as core technology for a new group focused on business intelligence and performance management Enabled the distribution of the latest, most accurate data on financial standings, customer information, and other key data to drive strategic business decisions Established a common foundation to implement, manage, and analyze financial and operational data from numerous internal systems, including Oracles PeopleSoft, Oracle E-Business Suite, a data warehouse using Oracle Database, and third-party reporting tools, providing end-to-end visibility into key performance metrics across the enterprise Improved financial data collection and reporting processes by an average of 93%, saving more than 1,200 hours yearly after nine months of implementation Unified data from an acquired company during the two-month implementation Empowered financial analysts and business users with the ability to pull their own reports instead of relying on IT Provided increased granularity all the way down to journal entries for detailed cost analysis Gained ability to easily and reliably calculate professional employer organization key performance indicators to gain a better understanding of revenue and profitability structures

Oracle Partner:
InterRel Consulting www.interrel.com

In HR outsourcing, only 4% of the market has been tapped, so there is great growth potential for TriNet. Oracle Essbase gives us a strong foundation with the flexibility and transparency necessary to best serve our clients and win new ones. Gauthier Vasseur, Vice President, Business Intelligence & Performance Management, TriNet Group Inc.

30

Vaisala Oyj

Oracle Customer:
Vaisala Oyj Helsinki, Finland www.vaisala.com

Vaisala Oyj Enhances Subsidiary Reporting Functions with Effective Financial Management System
Vaisala Oyj is a company specializing in environmental and industrial measurement. It provides observation and measurement products and services for meteorology, weather critical operations, and controlled environments. The Vaisala Group has 27 offices worldwide with primary markets in Europe, the Middle East, Africa, the Americas, and the Asia-Pacific region.
Challenges

Industry:
High Technology

Annual Revenue:
US$325 Million

Employees:
1,302

Oracle Products & Services:

Oracle Hyperion Financial Management Oracle Hyperion Financial Data Quality Management

Replace existing financial consolidation systemsone for external reporting and the other for management reportingwith a single solution that would act as the only source of financial information and data used in the globally operating group and would yield reliable and timely data on the cash flow from the sales of Vaisalas products and services within environmental and industrial measurement Implement a financial management system that is compatible with the functionalities of Oracle E-Business Suite, which is being implemented companywide Facilitate the reporting processes of the groups manufacturing subsidiaries and reduce monthly reporting times Reduce human error by automating routine tasks, such as data upload

Oracle Partner:
BearingPoint, Inc. www.bearingpoint.com

Solutions

Deployed Oracle Hyperion Financial Management as the new financial management system because of its compatibility with Oracle E-Business Suite and legacy systems Decreased manual labor in data uploads by seamlessly integrating Oracle Hyperion Financial Data Quality Management and Oracle Hyperion Financial Management Used Oracle Hyperion Financial Data Quality Management to gain greater control of the financial reporting process by having local ledgers tie directly into Oracle Hyperion Financial Management Eliminated intercompany differences in the consolidated statements by building and implementing custom solutionswhich were required by Vaisalas complex inter company transaction eliminations Provided access to consolidated global financial information for financial and nonfinancial staff with flexible, easy-to-use tools such as Smart View

Oracle Hyperion Financial Management serves as the foundation for our management reporting. The application maintains a single data set that improves our external accounting and reporting and keeps our external and internal reporting figures separate. Antti Kekkonen, Group Business Controller, Vaisala Oyj

31

Altek Beissel Needles Limited

Oracle Customer:
Altek Beissel Needles Limited Chennai, India www.beisselneedles.com

Altek Beissel Needles Limited Increases Sales by 50%, Reduces Reporting Time to Two Days
Oracles JD Edwards EnterpriseOne suite enables us to easily complete financial processes, such as payroll or purchasing and accurately track our product pricing and fixed assets. Since implementing the JD Edwards system, we have ramped up our manufacturing capacity and increased our sales by up to 50% without increasing back-office staff. S. Ganesh, Managing Director, Altek Beissel Needles Limited

Industry:
Industrial Manufacturing

Annual Revenue:
US$100 to US$500 Million

Employees:
More than 150

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Requirements Planning Production Scheduling Advanced Pricing Order Processing Inventory Management Manufacturing Shop Floor

Altek Beissel Needles Limited is an India-based sewing machine needle manufacturer marketing the Beissel brand internationally. Originally established as a joint German-Indian venture and known as Altek Lammertz, the manufacturer became an independent company in 2003, and in 2006 licensed the Beissel trademark from German manufacturers BMN Beissel Maschinnadel GmbH. Altek Beissel Needles employs more than 150 manufacturing employees at its 80,000 square-foot factory in Chennai. The factory runs 24 hours a day and has capacity to produce approximately 100 million needles a year, each of which is subjected to 155 different quality checks. Altek Beissel Needles is the only needle company in the world to manufacture 100% of its needles under the ISO 9002 Quality system and the first company to pass the sewing machine needle performance standard set by UK-based international legislation and testing authority, SATRA. When Altek Beissel Needless partner company closed in 2003, the company realized that if it was to become an independent organization, it had to develop the capability to sell needles to countries across six continents and build a reputation as a professional, efficient, and cost-effective alternative to its European, Japanese, and Korean competitors. To do this, the company needed to create an integrated enterprise resource planning (ERP) system to support its financial, manufacturing, and customer relationship management processes. In 2007, it decided to implement modules from Oracles JD Edwards EnterpriseOne suite. Oracles JD Edwards EnterpriseOne suite enables us to easily complete financial processes, such as payroll or purchasing and accurately track our product pricing and fixed assets, said S. Ganesh, managing director, Altek Beissel Needles. Since implementing the JD Edwards system, we have ramped up our manufacturing capacity and increased our sales by up to 50%, without increasing our back-office staff.
More Efficient CRM System Required

Oracle Partner:
Cyret Technologies www.cyret.com

Altek Beissel Needles produces needles for a variety of niche markets. Each customer has precise specifications and high expectations that the company is able to meet its requirements. There are thousands of types of needles used across our customer base, explained Ganesh. Any product you can think of-garments, shoes, bags, curtains, car-seat covers, childrens dolls-has a different set of manufacturing requirements and therefore requires a different set of needles. To meet these niche requirements, we need to consistently produce a large variety of high-quality needles, on time and to micron-level specifications.

32

Altek Beissel Needles Limited

To maintain its existing customer base and grow the business after the company became an independent organization, Altek Beissel Needles needed to improve its capability to deliver products and services to its customers, while ensuring it maintained its cost-effective appeal. One of the attractions of buying from an Indian manufacturer is production costs, said Ganesh. We needed to keep our prices low but at the same time execute our manufacturing and customer services professionally. Because many of our customers are overseas, we never meet them face to face, so we need to make sure all our communications, from introductory e-mails to order acknowledgment and delivery, is highly efficient and responsive. Altek Beissel Needles was using Tally accounting software to track its accounting and production planning processes, such as invoicing and inventory management, but it had no customer relationship management system and was unable to respond to customers in a timely manner. We needed to inspire the customer with confidence that we were able to meet their manufacturing and delivery requirements, and to do that we needed to keep the customer updated throughout the whole order, production, and dispatch process, said Ganesh. Many customers order different types of needles on one purchase order, so to keep track of their exact requirements and provide the customer with an exact delivery time, we needed to implement an ERP system that enabled us to monitor all 15 steps of the production process.
Improved Efficiencies Lead to Faster Response Times

By implementing JD Edwards EnterpriseOne Requirements Planning, Altek Beissel Needles is able to accurately predict how long it will take to manufacture and deliver a customers order, which has reduced its order response time from a minimum of two weeks to 24 hours. At the end of every month, we take stock of exactly what has been ordered, what we have in stock, and what we need to manufacture for the next month, explained Ganesh. In the past, when a customer placed an order for a specific amount and type of needles, it would sometimes take us two weeks to determine which needles we had in stock and which we needed to manufacture, and then get back to the customer with a delivery date. Now we have integrated our inventory data and production schedule in the JD Edwards EnterpriseOne system, we know exactly how long it will take to pull an order together and can give the customer an exact delivery date within 24 hours. And we keep our delivery promise in every one of those cases.
Accurate Production and Increased Sales

Altek Beissel Needles is using JD Edwards EnterpriseOne Production Scheduling and JD Edwards EnterpriseOne Manufacturing Shop Floor to produce its vast variety of needles more accurately.

33

Altek Beissel Needles Limited

With 70 different types of needle systems and around 1,000 types of needles, we need to be clear that we are producing exactly what has been ordered, said Ganesh. By accurately monitoring our production process through JD Edwards EnterpriseOne Production Scheduling and JD Edwards EnterpriseOne Manufacturing Shop Floor, we are now able to meet our target of manufacturing the correct needle 95% of the time. Earlier, the ratio varied from 60% to 80%, which resulted in inventory accumulation because we kept production running. The ability to predict delivery times and manufacture orders with a greater degree of accuracy means the company has increased its sales by at least 50% in the last two years. As our customer service has improved, so has our reputation, explained Ganesh. As more and more prestigious customers experience our ability to deliver as promised, we have been able to increase our customer base from three or four countries in 2004 to 40 countries today. And because so much of the production planning, such as checking available materials when predicting order times, is done within the ERP system, we have been able to handle this increase without increasing back-office manpower. All this is due to JD Edwards EnterpriseOnes level of automation and integration.
Month-End Reporting Times Reduced

Altek Beissel Needles is using JD Edwards EnterpriseOne Financials to integrate financial data, such as stock valuations, production costs, payroll, and profit and loss accounts, which has reduced the time taken to generate month-end financial reports from three to four weeks to two or three days. Now our financial data is in sync, we can generate month-end financial reports faster and with less effort, said Ganesh. Creating these reports from our legacy system was a time-consuming process, and we often had to generate more detailed reports, such as cash-flow statements manually, which took even more time. With integrated data, we can create financial reports and documents, such as customer account statements effortlessly and error-free. As accounts information is also now available to anyone in the company on a real-time basis, staff in different departments can enter financial data such as purchase order information and generate ad hoc reports, such as profit and loss or balance sheets, as and when they need to. This has enabled the company to redeploy many of its accounts staff and reduce the department down to one or two people, who can now work more efficiently and concentrate on more detailed accounting tasks.
Automatic Pricing Improves Invoice Accuracy

In the past, Altek Beissel Needles was tracking the prices of its wide array of needles using a manual spreadsheet. Over time, as prices changed or new customer specifications for different needles came in, data entry errors affected the accuracy of subsequent invoices.

34

Altek Beissel Needles Limited

JD Edwards EnterpriseOne Advanced Pricing has significantly reduced the risk of human error by enabling us to produce invoices automatically from pricing and purchase order information that has been entered into the integrated system, said Ganesh. Tracking all our prices manually was a daunting task and data entry errors were inevitably made. These errors didnt happen very often, but even one mistake on an invoice can cause embarrassment for us and the customer, and requires time and effort to correct. These mistakes also reduced customers confidence in our professional ability. Customers arent concerned with how many other customers we deal with, or how many needles we have to price, they are only concerned that they are paying the correct amount and getting the best possible service. Now the company and our customers can be sure our invoices are 100% correct.
Maintenance Schedule Streamlined

Using JD Edwards EnterpriseOne Financials has enabled Altek Beissel Needles to reduce the costs of maintaining its more than 200 needle manufacturing machines, by streamlining maintenance scheduling processes and cutting the number of breakdown call-outs. Most of the 15 steps involved in manufacturing a needle require a different type of machine, and we have more than 40 machines in certain operations, explained Ganesh. All our machines need to be in top condition so we can continue to meet our delivery times, so we have developed a preventative maintenance system that predicts at the beginning of the year when a machine will need to be serviced and what parts are likely to need repairing or replacing. Entering all this information into the fixed asset module means that our maintenance schedule is 100% predictable and not left up to individual staff to decide on a machine-by-machine basis. Since developing this system, we have hardly had unpredictable break-downs, and maintenance costs are now only about 8% of our total revenue. Because the maintenance is prescheduled and we can predict what replacement parts we will need, we are also able to factor these costs into our yearly budget. Automating maintenance scheduling has also reduced the stress and workload placed on manufacturing staff and managers. They can plan for when particular machines wont be available and no longer have to make decisions that could be detrimental to the business, such as taking out a machine for repair part-way through the production process.
Greater Insight into Purchasing and Sales

Altek Beissel Needles has streamlined purchasing and sales operations by integrating inventory data and customer purchase orders in JD Edwards EnterpriseOne Inventory Management and JD Edwards EnterpriseOne Order Processing.

35

Altek Beissel Needles Limited

The company can now immediately see what materials it needs to purchase to fulfill a customer order and e-mail a purchase order to its suppliers immediately, speeding up the procurement process. It takes less time to place orders and orders can be placed before the company runs out of stock. Because these purchase orders are e-mailed to suppliers rather than printed out and posted, the company also saves money on paper costs, as well as reducing its carbon footprint. With this integrated information at our fingertips, we can also produce a weekly report showing our four-week cash flow, which we werent able to produce before, said Ganesh. This gives us greater visibility into our sales and purchasing information, so we can monitor our budget and inventory more effectively.
Challenges

Develop the capability to independently sell needles to 40 countries across six continents after partner company closed Consistently produce a large variety of high-quality needles on time and to exact specifications to meet niche requirements Maintain responsive services to international customers Efficiently monitor all 15 steps of the needle production process

Solutions

Reduced the time taken to respond to a customer order from two weeks to 24 hours Met targets of manufacturing the correct needle specifications 95% of the time by more accurately monitoring the production process Increased sales by at least 50% in the last two years Increased customer base from three or four countries in 2004 to 40 countries in 2011 Cut the time taken to generate month-end financial reports from three to four weeks to two or three days Redeployed most of its accounts staff and enabled remaining accounts staff to work more efficiently, by providing all other staff with the ability to generate ad hoc financial reports Ensured accurate invoices by integrating pricing, purchase order, and invoice information in one database Lowered the costs of maintaining needle manufacturing machines to only 8% of its annual revenue by streamlining maintenance scheduling processes Monitored budget and inventory more effectively by creating a weekly report showing four-week cash flows, which gives greater visibility into sales and purchasing information Saved money on paper costs and reduced carbon footprint, by e-mailing purchase orders to suppliers rather than printing and posting them

36

Altek Beissel Needles Limited

Why Oracle

Altek Beissel Needles evaluated several IT providers, including Microsoft and SAP, but chose Oracle based on its strong production planning capabilities and recommendations from other manufacturing companies. We looked at several companies offering ERP systems, but after speaking to several vendors and peers in our industry, we decided Oracle best met our business needs, said Ganesh. Everyone we spoke to recommended JD Edwards based on its strong manufacturing and production support. Oracle also has an excellent reputation and support infrastructure in India and we were impressed by the level of access provided to its talented specialists.
Implementation Process

Altek Beissel Needles engaged Oracle Gold Partner Cyret Technologies to assist its own IT department in implementing the JD Edwards EnterpriseOne modules. The company had initially spent six months looking at a variety of ERP systems to understand how the business would benefit from various modules. After deciding on Oracle and engaging Cyret Technologies, the modules were rolled out over two and a half years, starting with JD Edwards EnterpriseOne Financials and JD Edwards EnterpriseOne Order Processing before moving on to JD Edwards EnterpriseOne Production Scheduling, JD Edwards EnterpriseOne Advanced Pricing, JD Edwards EnterpriseOne Requirements Planning, JD Edwards EnterpriseOne Inventory Management, and JD Edwards EnterpriseOne Manufacturing Shop Floor.

37

Australian Glass Group

Oracle Customer:
Australian Glass Group Melbourne, Australia www.australianglassgroup.com.au

Industry:
Industrial Manufacturing

Australian Glass Group Cuts Purchasing and Financial Reporting Times from Several Hours to a Few Seconds, Significantly Improves Fixed Asset Management Processes
The JD Edwards system has streamlined our purchasing and accounting processes. It now takes only a few seconds to run a purchasing report and significantly less time to analyze the data. Pamila Fernando, Accountant, Australian Glass Group

Annual Revenue:
Under US$100 Million

Employees:
220

Oracle Products & Services:

JD Edwards EnterpriseOne 9.0 Financials Procurement and Subcontract Management

The Australian Glass Group (AGG) manufactures innovative glass products for residential and commercial projects, including insulated glass units, custom laminates, and toughened safety glass products, for applications such as windows, shower screens, and splash-backs. Formed in 2008, the company grew quickly through a number of mergers and acquisitions and now employs more than 220 people in Brisbane, Melbourne, and Sydney. In July 2010, AGG implemented JD Edwards EnterpriseOne Financials 9.0 and JD Edwards EnterpriseOne Procurement and Subcontract Management 9.0 across its sites. The company has cut purchasing and financial report generation times from several hours to a few seconds and significantly improved its fixed asset management processes.
Lack of Consolidation Hindered Reporting Processes

Oracle Partner:
MEAC www.meacgroup.com

AGG was using three disparate financial systems at its glass manufacturing sitesMYOB, Micronet, and Quickbooksand found it difficult to consolidate financial information from each glass manufacturing site. It took up to two hours to generate general ledger reports, as information first had to be manually consolidated from each system onto a spreadsheet. It also took 10 to 14 days to close month-end accounts, and 15 to 20 minutes to generate invoices. The inefficient accounting processes meant it was difficult for staff to meet their monthly work requirements and key performance indicators. AGG was also keeping information about its fixed assets, such as glass manufacturing machinery and delivery vehicles, on a large, complicated spreadsheet. There were 10 separate sheets in the file, each containing different information about types and costs of fixed assets at each site, said Pamila Fernando, accountant, Australian Glass Group. We had to manually work through the sheets to compare what we paid for different assets at different periods so we could manage our depreciation schedules. It was also difficult to ensure the data was 100% accurate, as information was sometimes missing or inconsistent. In addition, AGG was struggling to complete purchasing reports. It took staff several hours to collate purchasing information, such as the costs for a 10mm sheet of clear glass in the past year or past quarter, from the three sites so that they could generate reports. Without access to consolidated, accurate, and historical financial and purchasing data, we werent able to efficiently analyze and make decisions on which suppliers to use, or how much we charge our customers, said Fernando.

38

Australian Glass Group

Purchasing Report and Analysis Times Reduced

JD Edwards EnterpriseOne Procurement and Subcontract Management enabled AGG to reduce the time it takes to generate purchasing reports from several hours to a few seconds. Purchasing and accounts payable staff no longer has to spend time working together to collate the relevant information from three manufacturing sites. The consolidated system also improved analysis capabilities by reducing the time it takes to access purchasing information and increasing the amount of historical purchasing data available. AGGs purchasing officer can now see the various prices paid for raw materials and types of glass by month, quarter, and year. Our purchasing officer can go straight into the consolidated system and immediately see information about the cost of glass products and other raw materials, said Fernando. He no longer has to chase up information from accounts payable staff at other sites, so it takes seconds to run a purchasing report and considerably less time to analyze the data than previously. Streamlining these purchasing processes contributed to an overall reduction in staff costs of 5%, by reducing the number of people required to complete purchasing tasks from three to one. Managers can also make better informed decisions about suppliers and customer costs.
Month-end Processes Completed Faster

JD Edwards EnterpriseOne Financials enabled AGG to generate consolidated general ledger profit and loss reports in seconds, as accountants no longer have to spend up to two hours to manually collate financial information from disparate systems. This also reduced the risk of human error, which ensured data is more accurate. By reducing the time it takes to generate general accounting reports, AGG cut the time it takes to complete month-end financial processes. We can now quickly and easily provide consolidated financial information from all three sites to senior managers for approval and to conduct month-end processes more efficiently, said Fernando. This has reduced our month-end accounting time by three to four days. In addition, JD Edwards EnterpriseOne Financials has reduced the time it takes for accounts receivable staff to generate customer invoices from 15 to 20 minutes to two minutes.
Fixed Assets Management Improved

AGG also used JD Edwards EnterpriseOne Financials to improve its fixed assets management and contribute to the 5% overall reduction in staff costs. The company has saved a significant number of hours a month on fixed asset maintenance processes by replacing 10 spreadsheets used to record information about vehicles, glass manufacturing equipment, and IT devices at each site with a consolidated fixed asset database.

39

Australian Glass Group

Fixed asset data is now 100% accurate and doesnt contain conflicting, missing, or duplicated records, said Fernando. The data is also very easy to find. Using a single search field, staff can access asset and cost information from each site, which makes it much easier to manage our depreciation schedules. The JD Edwards system also made it easier for AGG to extract fixed asset data for financial reporting. The company has reduced the time it takes to extract data and generate fixed assets reports from many hoursmostly spent checking the accuracy of spreadsheets before extracting datato seconds. In addition, the consolidated, detailed data can be used more efficiently for internal auditing purposes.
Accounts Payable Processes Streamlined

JD Edwards EnterpriseOne Financials significantly improved accounts payable procedures by allowing staff to record more details when entering invoices than they could in the legacy accounting systems. For example, the legacy accounting software only provided one description area to enter invoice details, whereas JD Edwards EnterpriseOne Financials has two. Having two fields allows for more accurate analysis of expenses, as accountants can filter invoices based on more specific data when conducting cost analysis tasks. JD Edwards EnterpriseOne Financials is significantly easier and more efficient for accounts payable staff to use, said Fernando. The legacy accounting systems were cumbersome and contained too many screens. The JD Edwards system has streamlined accounts payable processes. The streamlined processes reduced the number of people required to complete accounts payable tasks from four to two. When two staff members left, there was no need to fill the positions, which also contributed to the 5% reduction in overall staff costs. JD Edwards EnterpriseOne Financials also ensured the remaining accounts payable staff met their monthly targets and key performance indicators by significantly reducing their workload. One staff member can now manage the accounts payable processes for two manufacturing sites, Fernando confirmed.
Challenges

Replace disparate financial systems used at three glass manufacturing sites with an integrated system Improve inefficient purchasing processes and provide easily accessible historical data about material costs Reduce the time it takes to generate financial and purchasing reports and close month-end accounts Increase the amount of detail available in invoices and streamline accounts payable processes

40

Australian Glass Group

Solutions

Reduced time taken to generate purchasing reports from several hours to a few seconds Shortened the time it takes to analyze purchasing information considerably, and increased the amount of historical purchasing data available immediately Achieved a 5% reduction in overall staff costs by reducing the number of people required for accounts payable tasks from four to two, and purchasing tasks from three to one, as well as streamlining fixed asset management Shortened the time to extract fixed asset data and generate reports from many hours mostly spent checking the accuracy of spreadsheets before extracting datato seconds Cut month-end accounting time by three to four days, by reducing the time it takes to consolidate financial information from three glass manufacturing sites Generated accurate, consolidated general ledger reports in seconds, compared to taking up to two hours previously to manually collate financial information Decreased the time taken to generate customer invoices from 15 to 20 minutes, to 2 minutes Enabled one staff member to manage the accounts payable processes for two manufacturing sites Saved a significant number of hours a month on fixed asset maintenance processes by replacing 10 spreadsheets with a consolidated fixed asset database Managed depreciation schedules more efficiently by enabling staff to easily search for fixed asset information Provided 100% accurate fixed asset data without conflicting, missing, or duplicated records which can be used more efficiently for internal auditing purposes Improved the accuracy of expenses analysis, by allowing staff to enter more specific invoice details into two description fields, rather than one Enabled managers to make better informed decisions about suppliers and customer costs Ensured remaining accounts payable staff met monthly targets and key performance indicators by significantly reducing their workload

Why Oracle

AGG considered several vendors when looking for new enterprise resource planning applications, including Microsoft and SAP. The company selected Oracles JD Edwards EnterpriseOne as the applications best met its business needs and offered the best value for money.
Implementation Process

AGG implemented JD Edwards EnterpriseOne Financials and JD Edwards EnterpriseOne Procurement and Subcontract Management over three months. The company completed the project in three stages, including deciding on their business needs, creating a prototype, and uploading and configuring data.

41

Australian Glass Group

The applications went live in July 2010.

Partner

AGG engaged Oracle Partner MEAC to help the company complete a proof-of-concept and choose the ERP applications that would best meet its needs. MEAC then configured and installed the JD Edwards EnterpriseOne modules and tested them in a prototype environment. The partner also completed user acceptance testing. It continues to provide maintenance services to AGG as required. We couldnt be happier with the services that MEAC has provided, said Fernando.

42

AVO Carbon India

Oracle Customer:
AVO Carbon India Chennai, India www.avocarbon.com

AVO Carbon India Generates Customized Sales Reports Four Times Faster, Improves Data Security with Integrated ERP System
JD Edwards EnterpriseOne Release 9.0 integrates financial, sales, and inventory management functions, ensuring that we deliver as quickly as possible the approximate 100 million carbon brushes that AVO Carbon manufactures and sells each year. Rajendran Loganathan, Head IT, AVO Carbon

Industry:
Industrial Manufacturing

Annual Revenue:
Under $100 Million

Employees:
250

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Inventory Management Procurement and Subcontract Management Sales Order Manufacturing PDM

AVO Carbon is a leader in the design, manufacture, and distribution of carbon brushes and brush assemblies for the automotive and consumer goods industries. The company, established in Germany in 1930, today is a preferred supplier to electric motor manufacturers around the world. It also supplies brushes for power tools and domestic appliances, such as vacuum cleaners and washing machines. The company makes around 100 million brushes and one million brush cards each year.
Challenges

Upgrade the enterprise resource planning (ERP) system to integrate financial, sales, inventory, and procurement functions Eliminate cumbersome, manual data processing tasks, such as entering order information for carbon assemblies, and minimizing reporting inaccuracies due to manual data entry Improve data security to eradicate unauthorized manipulation of financial data and information related to designing and manufacturing carbon brushes Provide staff with a single version of the truth by deploying an integrated system and database to manage manufacturing activities Make it easy for authorized staff to access financial, sales, and inventory data online

Oracle Partner:
SYSTIME www.systime.net

Solutions

Engaged Oracle Partner SYSTIME to deploy Oracles JD Edwards EnterpriseOne Release 9.0 to streamline financial, sales, inventory, manufacturing, and equipment maintenance processes across the companys Indian operations Gained a more secure system where access to certain functionssuch as adding sales informationis restricted to authorized users, reducing the risk of data manipulation Allowed staff across multiple departments to share financial, sales, and inventory data more easily by storing information in a single database Generated customized reports that detailed weekly or monthly sales revenue for up to 275 different carbon brushes, enabling managers to identify which products are the most profitable Created customized sales reports for managers at the companys offices in France and Germany four times faster than previously, reducing compilation time from eight minutes to two minutes Enabled accounts staff to generate customer invoices in two minutes compared to seven minutes previously, as financial information is consolidated in a central repository for easy access

43

AVO Carbon India

Reduced time to check stock levels from approximately 10 minutes to 2 minutes, as information about the amount of raw materials used to make carbon brushes is updated automatically Improved cost control by providing more visibility over assets, such as computers and manufacturing equipment across the entire business Reduced unexpected failures of carbon-brush manufacturing equipment by introducing more regular preventative maintenance schedules Ensured the company was compliant with Indias taxation regulations with the introduction of localization capabilities

Partner

In mid-2010, AVO Carbon engaged Oracle Partner SYSTIME to implement JD Edwards EnterpriseOne Release 9.0. Over the next six months, SYSTIME developed a blueprint for how the integrated system would be used across the organization, clarifying deployment goals before implementing each module. During the deployment, SYSTIME helped to create customized financial reports that would best meet AVO Carbons requirements. The system went live in December 2010. SYSTIME provided the technical skills we needed to ensure the project was delivered on time and within our budget, said Rajendran Loganathan, Head IT, AVO Carbon.

44

Childrens Aid Society of Toronto

Oracle Customer:
Childrens Aid Society of Toronto Toronto, Ontario, Canada www.casmt.on.ca

Childrens Aid Society of Toronto Improves Financial Visibility, Eases IT Management with Upgraded System
The Childrens Aid Society of Toronto is a not-for-profit agency that protects children from physical, sexual, and emotional abuse and neglect. Since 1875, it has been keeping children safe, helping parents build healthy families, and providing safe, nurturing environments for young people who cannot live at home due to family problems.
Challenges

Industry:
Public Sector

Employees:
1,000

Oracle Products & Services:

JD Edwards EnterpriseOne Financials 9.0

Gain a more user-friendly and flexible user interface for the organizations financial management system Improve the social enterprise organizations ability to accommodate more granular accounting requirements, such as tracking payments by client to ensure optimal use of public-sector and foundation funds Ensure a smooth upgrade to ensure that vital child services are not disrupted

Oracle Partner:
Mid-Range Computer Group Inc. www.midrange.ca

Solutions

Upgraded to Oracles JD Edwards EnterpriseOne Financials 9.0 to gain a more flexible and user-friendly financial system that supports improved business user productivity, as well as more detailed financial reporting Worked with Oracle Partner Mid-Range Computer Group Inc. to complete the upgrade (including complex data conversion) in four months, without business disruption Gained the ability for business users to easily and quickly download information to reports, a process that used to require IT support and the use of a file transfer protocol (FTP) site Reduced by half the time required to administer the financial management system, thanks to more flexible configuration in Version 9.0?freeing IT team members for other responsibilities Benefitted from an easy-to-use interface that helps users to increase productivity and more quickly locate and report on important financial information, such as information related to specific projects or property costs

With Oracles JD Edwards EnterpriseOne Financials 9.0, we gained a more flexible and user-friendly system that puts information at the fingertips of accounting team members, while providing new levels of granular visibility to ensure optimal use of public and foundation funds. Vanla MacDonald, Supervisor of Operations and Development, Childrens Aid Society of Toronto

45

China Paint (Shenzhen) Co., Ltd

Oracle Customer:
China Paint (Shenzhen) Co., Ltd Shenzhen, China www.chinapaint.com.cn

China Paint (Shenzhen) Co., Ltd Streamlines Manufacturing Processes and Ensures Scalability for Future Growth
Established in Hong Kong in 1932, China Paint (Shenzhen) Co., Ltd is one of Chinas largest chemical companies. The organizations four major brandsFlower, Giraffe, Toy Brand, and Denisare available across Asia, and used by the domestic and industrial sectors. China Paint is listed on the Hong Kong Stock Exchange.
Challenges

Industry:
Chemicals

Annual Revenue:
US$150 Million

Employees:
1,500

Increase the efficiency of chemical manufacturing workflows Extract maximum use from resources used to manufacture chemicals for reduced costs Provide information and systems that help staff make informed decisions about finance, chemical production, and logistics Optimize customer service by offering a wider selection of paints for interior masonry, metal, and wood Support development as a world-class chemicals organization

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Procurement and Subcontract Management Advanced Pricing Inventory Management Sales Order Management Manufacturing PDM Manufacturing Shop Floor Manufacturing ETO Foundation Requirements Planning Oracle Business Accelerators

Solutions

Engaged Oracle Partner Axline to implement Oracles JD Edwards EnterpriseOne Financials, Distribution Management, and Manufacturing Management modules Ensured a quick deployment by using Oracle Business Accelerators methodology for the chemicals industry Incorporated a comprehensive set of industry-specific features into the management system, including the ability to calculate the solid content in paints; handle and prioritize different paint recipes; consolidate sales orders; calculate economic order quantity by material usage; and monitor the cost of renting warehouses Gained greater control over the chemical manufacturing process by tracking the lifecycle from order to production and distribution Streamlined logistics functions for greater efficiency Provided managers with accurate, consolidated financial, manufacturing, and distribution information on a timely basis Supported China Paints ability to increase production volume, improve product quality, and provide speedy customer service

Oracle Partner:
Axline www.axline.com

As a world-class business management solution, Oracles JD Edwards EnterpriseOne offers powerful features, flexible configuration, and ease of use. It is quick to implement and can scale to keep pace with our growing business. Lin Shu, Managing Director, China Paint (Shenzhen) Co., Ltd

46

Clarins Canada Inc.

Oracle Customer:
Clarins Canada Inc. Laval, Quebec, Canada www.clarins.ca

Clarins Canada Inc. Ships 99% of Orders within 24 Hours with Improved Warehouse Management
Clarins Canada Inc., a key subsidiary of the French cosmetics group Clarins, has chosen to incorporate plant extracts in optimum concentration in the formulas of each one of its skincare and body care products. Today, Clarins remains the unrivalled leader in prestige beauty care in Europe and also holds key positions in the North American and Asian markets. The companys fragrance division distributes numerous brands, including Azzaro and Thierry Mugler. Clarins Canada sells its products in department stores and pharmacies across Canada. The company also operates Clarins skin spas in Montreal/Laval, Toronto, and Vancouver.
Challenges

Industry:
Consumer Goods

Employees:
200

Oracle Products & Services:

JD Edwards EnterpriseOne Warehouse Management Production and Distribution Planning Financials Accounts Payable Accounts Receivable Procurement and Subcontract Management

Manage all warehouse, distribution, and financial processes within one software suite for better efficiency and customer service Support move to larger distribution center to prepare for ongoing growth and provide sufficient space for cosmetics and perfumes product-picking Enable Clarins Canada to ship products more quicklyboosting customer satisfaction and sales

Oracle Partner:
Le Groupe Createch www.thecreatechgroup.com

Solutions

Worked with Oracle Partner Le Group Createch to evaluate warehouse business processes, select Oracles JD Edwards EnterpriseOne Warehouse Management, implement the application, and provide end user training in just five months Improved visibility into order type and status, as well as shipment due dates Used JD Edwards EnterpriseOne Warehouse Management to move to cluster pickingsplitting orders between multiple pickers to reduce order shipment time from 48 to 72 hours to within 24 hours for 99% of orders Increased sales to independent stores by 21% in a three-month period Increased the number of independent orders within a three-month period by 50% Increased productivity by 70% through better order visibility and staff managementconsolidating staff in one warehouse and optimizing picking/shipping processes

With Oracles JD Edwards EnterpriseOne Warehouse Management and our partner Le Group Createch, we optimized order entry preparationimproving the percentage of orders shipped within 24 hours from 50% to 99%. Louise Villaggi, Vice President, Operations and Finance, Clarins Canada, Inc.

47

Control Trading

Oracle Customer:
Control Trading Ploiesti, Romania www.controltrading.ro

Control Trading Reduces Customer Order Processing Time from Hours to Minutes
Control Trading has distributed components used in electric appliances and complex electronic systems for more than 10 years. It is part of the CONTROL group of companies, along with Spoting SA.
Challenges

Industry:
Wholesale Distribution

Annual Revenue:
US$16.488 Million

Achieve overall business visibility and control through real time reporting and the ability to deep-dive into data Optimize stock circulation of the companys wide range of electrical appliances and other products to reduce the amount of capital locked into long-term inventory Accelerate clients order processing and product delivery times Speed up deal closing by eliminating reliance on daily printouts of the 200,000 items currently in stock or on order Reduce financial losses caused by errors in manually processing documents, including offers, orders, and invoices

Employees:
43

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Sales Order Management Procurement and Subcontract Management Inventory Management Oracle Database Oracle Accelerate for Midsize Companies

Solutions

Worked with Centric IT Solutions Romania to deploy JD Edwards EnterpriseOne, department-wide, in just eight months, using Centric IT Solutions Distribution Accelerate solution Automated key business processes and gained overall traceability throughout the companys distribution operations Combined standard managerial reports from JD Edwards with in-house developed reports, achieving real-time delivery of business information Deployed Oracle JD Edwards EnterpriseOne Inventory Management to optimize stock distribution for the high volume and wide variety of electrical appliances and other products, minimizing long-term inventory levels while ensuring sufficient supplies to fill incoming orders Gained real-time visibility into inventory, enabling instant confirmation of items in stock and reducing client order processing times from hours to minutes Automated delivery of purchasing orders to suppliers and reduced issuing time by 30% to 40% Eliminated incorrect invoices, incomplete orders, and other errors by automatically flowing in invoice/delivery data, enabling a 30% cost reduction of labor needed for invoicing Reduced clients waiting time in the warehouse

Oracle Partner:
Centric IT Solutions Romania www.centric.eu

Oracles JD Edwards EnterpriseOne enabled us to considerably reduce work days once commodities are stocked in the warehouse. Rapid circulation of commodities means less money blocked. Considering the large volumes of the products we commercialize, these gains are very important. Dan Stoica, Deputy Manager, Control Trading

48

Debbane Frres Trading

Oracle Customer:
Debbane Frres Trading Saida, Lebanon www.debbanegroup.com

Debbane Frres Trading Updates Enterprise Systems to Reduce Total Cost of Ownership and Foster Growth
Founded in 1999 and based in Lebanon with subsidiaries in Iraq, Algeria, Jordan, and Iran, Debbane Frres Trading handles the international agriculture business of the Debbane Group in the Middle East and Africa. The group consists of 23 companies active in various fields, including agriculture, construction, and telecommunications.
Challenges

Industry:
Natural Resources

Annual Revenue:
US$25 Million

Employees:
31

Improve enterprise resource planning (ERP) across the agricultural business by replacing outdated systems with a tightly integrated ERP suite, delivering greater scalability and lower total cost of ownership (TCO) Integrate payroll functionality Accelerate international growth and deliver future cost savings through efficient ERP deployment and rapid integration Adopt flexible, collaborative suite of ERP applications to support diverse stakeholders across an expanding, multi-region agricultural business, automating business processes for employees, partners, suppliers, and management

Oracle Products & Services:

JD Edwards EnterpriseOne Time and Labor Sales Order Management Advanced Pricing Inventory Management Financials Procurement and Subcontract Management Payroll

Solutions

Replaced outdated systems with Oracles JD Edwards EnterpriseOne 9.0, enabling agricultural business to expand flexibly and achieve more manageable and predictable TCO through gradual deployment of integrated, modular software Worked with Oracle Gold Partner GTS to ensure Oracle system was optimized for use in agricultural industry as well as for offshore deployment and subsidiaries outside of Lebanon Established centralized human capital management and payroll functionality for a staff of 40, replacing an inflexible in-house system that took three days to process monthly payroll with a tightly integrated, self-service payroll that takes just one hour Overcame complex manual employment declarations to government with automated Payroll, Time and Labor modules Ensured new subsidiaries go live on a single, integrated company ERP system quickly and with minimal disruption Built foundation for future cost of ownership savings through greater, businesswide visibility and an open, standard, ERP suite that the company can deploy quickly for new subsidiaries Met go-live target of approximately two months and eliminated an estimated 10% downtime from the legacy system

Oracle Partner:
GTS www.gtslb.com

To successfully execute our growth strategy we needed a modern ERP infrastructure that could quickly and easily integrate with our existing applications and systems. Oracles JD Edwards EnterpriseOne 9.0 does this while also enabling us to reduce costs by providing a more stable computing environment. Mounir Haddad, General Manager, Debbane Frres Trading

49

Drew Marine

Oracle Customer:
Drew Marine Whippany, NJ www.drew-marine.com

Drew Marine Establishes Operational Independence in Just 100 Days with Rapid Implementation
Drew Marine is a global leader in providing technical solutions and services, such as water treatment, fuel management, safety, maintenance, and cleaning products to the maritime industry. These solutions help customers achieve operational efficiency and regulatory compliance. Drew Marine operates in 47 countries and executes deliveries in more than 900 ports worldwide.
Challenges

Industry:
Industrial Manufacturing

Oracle Products & Services:

JD Edwards EnterpriseOne 9.0 Financials Inventory Management Manufacturing - Shop Floor Multi-Currency Base Oracle Business Accelerators Oracle Database 11g Oracle Application Server

After divestiture from its parent company, Drew Marine needed to establish operational independence, which included deploying its own enterprise resource planning (ERP) system

Solutions

Oracle Partner:
SYSTIME www.systime.net

With the help of Oracle Partner SYSTIME and Oracle Business Accelerators, the company was able to deploy Oracles JD Edwards EnterpriseOne 9.0 on a rapid timeline of just 100 days, avoiding disruption to the business and significant financial consequences The new cost-effective system met Drew Marines needs as a multi-channel, international company by bringing all countries onto one platform, while addressing the regulatory challenges and reporting requirements of each account and port

50

Ductil SA Bazau

Oracle Customer:
Ductil SA Bazau Buzau, Romania www.ductil.ro

Ductil SA Bazau Improves Reporting Processes with Enterprise Resource Planning Solution
Ductil SA Buzau. a leader in producing welding electrodes in the Romanian marketplace, has 38 years experience in this field. It is also a welding equipment provider, offering technical assistance and service. The company was founded in 1965 and became a member of Air Liquide Welding multinational group in 1999.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$39 Million

Simplify data management by aligning the local business to the group financial processes Costs cut by using the same enterprise resource planning solution across the enterprise Replace disparate systems with a highly scalable and efficient database that all 41 group companies can access Improve both local and group reporting processes by providing access to complex common reports, rather than forcing each company member to generate reports from its own database Reduce delivery delays and provide real time stock visibility Ensure the company can offer real-time information on available products belonging to the group

Employees:
285

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Accounts Payable Accounts Receivable General Ledger Order Processing Inventory Management CRM Quality Management Sales Order Entry Sales Order Management

Solutions

Improved financial management by automating 80% of financial processes with Oracles JD Edwards EnterpriseOne Used the JD Edwards EnterpriseOne solutions to standardize reporting procedures, unify databases, and adopt standardized encoding for products and processes across the group, reducing time spent generating reports by 80%, including overall reports, financial reports, and inventory status reports on raw materials, electrode components, and all other products in stock Increased sales performance significantly, in terms of profit, customer portfolio and reduction of time needed to close a deal, by enabling local group companies to easily determine in real time whether a particular welding product or electrode component is available in inventory and where it is located Leveraged Oracles JD Edwards applications to quickly meet the unique needs of clients from various parts of the worldproviding easy access to data, including the up-to-date value of sales revenue and inventory in stock at all group locations Deployed JD Edwards EnterpriseOne applications, in partnership with Oracle Partners Centric InOne and Proxima Consulting, in just three months and within budget, while ensuring an easy transition to the new solution for the companys employees

Oracle Partner:
Centric InOne www.inone-europe.com Proxima Consulting www.proximaconsulting.ro

Oracles JD Edwards EnterpriseOne is the right solution for us as it meets our company demands and provides major advantages when compared to its competitors. Sorin Dumitrache, Network Administrator, Ductil SA

51

Eczacbas-Baxter Hospital Supply Inc.

Oracle Customer:
Eczacbas-Baxter Hospital Supply Inc. Istanbul, Turkey www.eczacibasi-baxter.com.tr

Eczacbas-Baxter Hospital Supply Inc. Innovates with an Integrated Enterprise Resource Planning Platform
Eczacbas-Baxter Hospital Supply Inc., a leading provider of world-class products to the healthcare industry for the treatment of critical diseases, produces more than 120 types of medical products in state-of-the-art production facilities in Turkey, with an overall capacity for producing 80 million units per year.
Challenges

Industry:
Healthcare

Annual Revenue:
US$100 to US$500 Million

Employees:
800

Integrate numerous customized legacy applications such as financial, warehouse management, and manufacturinginto one enterprise resource planning (ERP) platform, to automate business processes, maximize operational efficiencies, and reduce IT-related efforts and costs Facilitate data exchange and centralize financial report generation for the two joint venture partners, Eczacbas and Baxter, pulling from different data structures without changing business rules and processes Enable precise material procurement planning for drug ingredients with the flexibility to make last-minute changes in manufacturing configurations

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Inventory Management Warehouse Management Manufacturing Shop Floor Quality Management System Foundation Oracle Database, Enterprise Edition

Solutions

Worked with Oracle Partner Akademi Consulting to transform varied legacy applications into an integrated ERP platform with Oracles JD Edwards EnterpriseOne, improving the efficiency of, and visibility into, financial, manufacturing, logistics, and sales processes Provided on-demand, online access to financial and sales reports to both joint venture partners, despite different data structures and business processes Accelerated the monthly financial closing process from 10 days to 3 days by eliminating the need to gather data from a large number of data sources Enabled detailed analysis of manufacturing costs for the ability to more accurately plan for and purchase drug ingredients Facilitated the production of customized drugs by simplifying last-minute modifications of manufacturing configurations Integrated JD Edwards EnterpriseOne with the Turkish Ministry of Healths e-pedigree system, providing online exchange of manufacturing data and product status information, inspiring the U.S. Food and Drug Administration to adopt similar procedures for its own regulations Leveraged Oracle Database, Enterprise Edition as a single data source for the companys ERP and non-ERP systems

Oracle Partner:
Akademi Consulting www.jdturkiye.com

We selected Oracles JD Edwards EnterpriseOne, because it is simply the best choice for healthcare manufacturing, offering a wide range of features that are perfectly suited for joint ventures like Eczacbas-Baxter. Tolga Trpan, IT Manager, Eczacbas-Baxter Hospital Supply Inc.

52

Faribault Foods, Inc.

Oracle Customer:
Faribault Foods, Inc. Faribault, MN www.faribaultfoods.com

Faribault Foods, Inc. Reduces Inventory without Sacrificing Customer Service

Faribault Foods, Inc. started in 1895 as a vegetable company. The company was known for small-sized, juicy corn kernels, tiny petits pois peas and a willingness to do everything it could do to meet its customers needs. Faribault Foods new product line comprises canned vegetables, sauced beans, refried beans, baked beans, kids and family style pasta, organic soup, chili, and organic and Mexican specialties.
Challenges

Industry:
Consumer Goods

Oracle Products & Services:

JD Edwards EnterpriseOne 9.0 Financials Inventory Management Sales Order Management Procurement and Subcontract Management Manufacturing PDM Manufacturing Shop Floor Manufacturing Management

Upgrade the companys enterprise resource management suite as quickly as possible, setting a base foundation and keeping all current functionality Provide the consumer goods company with a single point of timely business data across its three segments: co-pack, store brands, and its own branded business Reduce inventory levels while maintaining customer satisfaction

Solutions

Oracle Partner:
Global Systems Integration, Inc. www.gsi-solutions.com

Worked with Oracle Partner Global Systems Integration, Inc. to upgrade to Oracles JD Edwards EnterpriseOne 9.0 for financials, logistics, and manufacturing management, completing the implementation on time and on budget Improved visibility into food production data, enabling the company to more effectively track all materials that go into its canned food products Accelerated the time needed to close the monthly financial books from several weeks to three days Provided real-time visibility into inventoryenabling users to track the exact location of products at any given time Leveraged JD Edwards EnterpriseOne manufacturing applications to reduce inventory without sacrificing customer service or delivery times Reduced one facilitys cycle count reconciliation time from eight hours to just four Gained the support of business users and provided the foundation to enable integrations between the JD Edwards EnterpriseOne application suite and other Oracle and third-party solutions for demand planning, product lifecycle management, and business intelligence

Oracles JD Edwards EnterpriseOne has helped us standardize our business processes. Everyone is trained to do things in the same way across four production facilities. This provides us with the flexibility we need to grow our business and meet our customers needs. Cheryl Slane, Applications Manager, Faribault Foods, Inc.

53

Gasnor S.A.

Oracle Customer:
Gasnor S.A. Tucumn, Argentina www.gasnor.com

Gasnor S.A. Standardizes and Accelerates Financial Processes, Achieves Better Account Visibility
Gasnor S.A. distributes natural gas through pipelines in Northwest Argentina. It began operations in 1992 with the privatization of the countrys gas utility. Today, Gasnor has more than 620 miles (1,000 kilometers) of gas pipelines in a 1,860 mile (3,000 kilometer) distribution network. It supplies gas to more than 400,000 users and provides services to a variety of public sector and private industry customers, including residences and compressed natural gas stations.
Challenges

Industry:
Utilities

Annual Revenue:
US$40 Million

Employees:
330

Oracle Products & Services:

JD Edwards EnterpriseOne Financials

Unify and improve control of administrative, accounting, and financial processes in a solid and flexible technological platform to achieve greater administrative efficiency Standardize gas purchasing processes, providing consistent data regarding gas volumes and prices Reduce IT maintenance costs, ensuring maximum productivity and return on investment

Oracle Partner:
Info Consulting www.info-consulting.com.ar

Solutions

Implemented Oracles JD Edwards EnterpriseOne Financials with the help of Oracle Partner Info Consulting to standardize administrative processes using a stable and scalable enterprise application platform Improved business processes with JD Edwards EnterpriseOne Accounts Payable, achieving better control of gas and consumables providers accounts, with a greater visibility into each account Standardized the gas purchasing process throughout its various stages and controls, including ordering and payment, gaining more efficiency on contract awards Reduced monthly financial close from 15 days to 4 days Reduced inconsistencies and loss of financial information by 99% , using a single integrated system without rekeying Improved the visibility of business processes, resulting in quicker management decision-making Developed an extranet to improve online, real-time information delivery to suppliers, reducing the volume of telephone calls to the companys financial office Optimized IT maintenance costs with Oracles support, resulting in positive return on investment

Oracles JD Edwards EnterpriseOne Financials have enabled us to establish a single source of data from which we can manage the entire business in a secure and dependable manner. We now have the support and platform strength that a business like Gasnor requires. Carlos Amin, Assistant Director of Informatics and Technology, Gasnor S.A.

54

Hellenica SA

Oracle Customer:
Hellenica SA Athens, Greece www.hellenica.gr

Hellenica SA Uses Flexible, Extensible, Integrated IT Platform for Lean Operations and Business Growth
Hellenica SA manufactures and markets best-selling make-up, hairdressing, and beauty products from its manufacturing facilities in Greece. Around 55% of the companys revenue is generated from domestic sales, with the remainder coming from 17 key export markets in eastern Europe and the Middle East, where Hellenica is achieving a significant growth in market share.
Challenges

Industry:
Consumer Goods

Annual Revenue:
US$50 Million

Employees:
550

Maximize functionality of Oracles JD Edwards EnterpriseOne, the enterprise resource planning (ERP) suite to further improve performance and drive lean expansion Exploit JD Edwards advanced development tools to integrate with the systems of key cosmetics distributors and major retail outlets and build supported extensions to meet changing needs Gain timely, integrated view of sales per product, range, retail outlet, beautician, distributor, country, and region to track performance and improve planning and forecasting accuracy

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Sales Order Management Manufacturing Shop Floor Oracle Business Intelligence Enterprise Edition

Solutions

Oracle Partner:
Softecon Enterprise Limited www.softecon.com

Used intuitive development tools in Oracles JD Edwards EnterpriseOne to automate uploading distributors and stores sales figures from Excel to Hellenicas database Enforced use of correct product coding while eliminating need for manual data entry, which reduced input time and cut errors Built a bonus calculation system to track and compare retail sales against target and automate the remuneration of 300 beauticians selling cosmetics in Greece and 17 export markets Created bonus calculation system as extension of JD Edwards standard functionality, which ensured automatic integration, workflow routing, and compatibility with new product releases Benefited from skills transfer from Oracle Partner Softecon to build process extensions in house to meet changing user needs Implemented Oracle Business Intelligence Enterprise Edition, which comes pre-integrated with JD Edwards, and built daily sales and profitability dashboards for each product and region Enabled key staff to drill into data to extract metrics that help Hellenica respond to sales fluctuations and emerging trends Worked with Oracle Partner Softecon to exploit the full capabilities of JD Edwards to meet dynamic needs with standard functionality and extend pervasive intelligence to more business functions

Oracles JD Edwards EnterpriseOne has been a key enabler of our 60% growth in the last five years and will power our projected 10% to 15% year-over-year revenue increases in the future. Maria Akrivou, IT Manager, Hellenica SA

55

Hilcona AG

Oracle Customer:
Hilcona AG Schaan, Liechtenstein www.hilcona.com

Hilcona AG Integrates Warehouse Data Collection with Enterprise Resource Planning on Future-Proof Platform
Hilcona AG is a leading producer of fresh, deep-frozen, nonperishable food, and convenience products. Founded in 1935, the company exports 46% of its produce. With its fresh foodssuch as pasta, pizza, sauces, and ready-made mealsHilcona is a market leader in German-speaking Europe.
Challenges

Industry:
Consumer Goods

Annual Revenue:
US$100 to US$500 Million

Employees:
1,000

Replace a third-party data collection software used for registering all warehouse transactions of finished and semi-finished food products that was expensive to maintain and only provided point-to-point integration Enhance performance of the existing handheld solution for storekeepers and provide better integration with the core enterprise resource planning (ERP) system Enable seamless integration of process enhancements or new food products into a homogeneous and future-proof IT system

Oracle Products & Services:

Oracle SOA Suite JD Edwards EnterpriseOne Sales Order Management Manufacturing Management Oracle Database, Enterprise Edition Oracle BPEL Process Manager Oracle User Productivity Kit

Solutions

Worked with Oracle Partner Centric IT Solutions throughout the six month implementation, from scoping, to go-live support Redesigned warehouse processes and implemented Oracle SOA Suite to ensure transactional warehouse data is collected only once and reflected directly in the core ERP system, which is deployed on Oracles JD Edwards EnterpriseOne Leveraged Oracle SOA Suite to develop communication scripts for handhelds used by warehouse employees to deliver instant bar-coded information to the core ERP system regarding warehouse transactions of finished and semi finished products, using standard Web technology with HTML visualization Streamlined work order processing by enabling warehouse staff to access most JD Edwards EnterpriseOne business functions on their mobile devices through Web services developed with Oracle BPEL Process Manager Enhanced the functional scope, performance, and stability of mobile devices used by storekeepers, optimizing the user experience while lowering maintenance costs and efforts Developed process and user documentation with Oracle User Productivity Kit to optimize system usage and error analysis

Oracle Partner:
Centric IT Solutions www.centric.eu

With the help of Oracle SOA Suite, we transformed our handheld warehouse solution and achieved far better performance, more comfortable handling, high flexibility, and full integration with our core, JD Edwards EnterpriseOne, ERP system. Thomas Ritter, Head of Applications, Hilcona AG

56

Jurlique

Oracle Customer:
Jurlique Mount Barker, Australia www.jurlique.com.au

Jurlique Automates Online Ordering and Completes Skincare Product Transactions 50% Faster During Peak Periods
Oracle SOA Suite enabled us to cost-effectively deploy new online services in less than six months, and complete skincare product transactions 50% faster during peak sales periods. We will also take advantage of reusable components to build more cutting-edge services in the future. Wojciech Peretko, CIO, Jurlique

Industry:
Consumer Goods

Employees:
350

Oracle Products & Services:

Oracle SOA Suite Release 11.1.1.5 Oracle WebLogic Server 11g Oracle BPEL Process Manager 11g Oracle Business Activity Monitoring 11g Oracle Application Development Framework 11g Oracle Application Development Framework Mobile Client 11g JD Edwards EnterpriseOne Order Processing

Established in 1985, Jurlique is an Australian manufacturer of natural skincare products. The company operates a 153-acre farm in South Australia, where it uses biodynamic farming techniques to optimize the potency of its plants to create products that offer highly effective results. Recently, Jurlique has experienced significant growth in online sales in the U.S. When Jurliques products were featured on The Today Show in the U.S., the company received 16,000 orders in a 24-hour period, and it took more than one month to settle the orders. Jurlique quickly realized it needed to automate its online ordering process to cut down transaction processing time and deliver a better service to its customers. This would involve integrating its online ordering application with the JD Edwards EnterpriseOne system to create a streamlined service-oriented architecture (SOA) framework. SOA has reduced the time it took to complete online product orders by at least 20%, and it accelerates delivery times from order to shipment by 50%.
Challenges

Oracle Partner:
Red Rock Consulting www.redrock.net.au

Automate processing Web-based orders to support growth in online skincare product sales, particularly in the U.S. Improve customer service by reducing the weeks of manual processing required to reconcile thousands of daily product orders during peak times, such as Christmas Support sudden spikes in orders due to promotional activities, such as product coverage on television Automate the wholesale product ordering process, from the time a retail customer orders a product online, to when the package leaves the warehouse Enable staff to enter and manage customer orders using mobile devices

Solutions

Deployed a service-oriented architecture (SOA), providing real-time orders by integrating Website functions with the companys core JD Edwards EnterpriseOne Order Processing module without need for custom coding Reduced time to complete online product orders by at least 20% by automating settlement processes Cut the time to reconcile skincare product orders during peak periods, such as special events or Christmas, by 50%

57

Jurlique

Enabled customer service staff to identify transaction failures and resubmit these orders 10% faster Improved transaction data by allowing customers to enter their delivery address or details online, which reduced the number of missed deliveries to almost zero Accelerated delivery times from order to shipment by 50%reducing it from a minimum of four hours to a maximum of two hours Ensured orders are available in the warehouse and ready for shipment within 15 minutes Allowed skincare product orders placed by 2:00 p.m. to be delivered to customers the same day, extending the cut-off time for same-day delivery by two hours Reduced invoice settlement time from days to seconds by integrating and automating credit card payment and invoice settlement processes with a single merchant payment account Enabled quicker order entry by tracking subscription IDs and storing credit card details when orders were authorized and making this information available for future transactions Sped up deployment through SOA for new online services, improving engagements between the IT department and the rest of the organization Allowed sales staff to process sales orders on mobile devices by using Oracle Application Development Framework Mobile Client 11g and Oracle SOA Suite to build a Mobile Ordering System that is integrated with the JD Edwards EnterpriseOne Order Processing module Improved visibility of enterprise business processes by using BPEL Process Manager to initiate and track processes across applications to identify areas for improvement Allowed just one person from the IT team to easily manage server capacity using Oracle WebLogic Server Redeployed customer service staff in Australia, the U.K., and the U.S. from manual data entry to more active customer-facing roles, due to automation Expected to decrease application downtime and risks related to upgrading to JD Edwards EnterpriseOne 9.1 by eliminating the need to recode interfaces and test customizations Anticipated a reduction in the time to complete server maintenance each month using Oracle Business Activity Monitoring. Supported growth in online orders, particularly from overseas markets, as a result of faster, more efficient order processing

Why Oracle

Jurlique chose Oracle SOA Suite Release 11.1.1.5, Oracle WebLogic Server 11g, BPEL Process Manager 11g, Oracle Application Development Framework 11g, and Oracle Application Development Framework Mobile Client 11g because the solutions enabled the company to deploy new online services at a low cost.

58

Jurlique

Jurlique is a small organization with a limited IT budget, said Wojciech Peretko, CIO, Jurlique. The Oracle solutions will support future growth in our organization as we roll out new services for our staff and customers.
Implementation Process

Jurlique chose Oracle SOA Suite Release 11.1.1.5, Oracle WebLogic Server 11g, BPEL Process Manager 11g, Oracle Application Development Framework 11g, and Oracle Application Development Framework Mobile Client 11g because the solutions enabled the company to deploy new online services at a low cost. Jurlique is a small organization with a limited IT budget, said Wojciech Peretko, CIO, Jurlique. The Oracle solutions will support future growth in our organization as we roll out new services for our staff and customers. The online ordering systemwhich is integrated with the JD Edwards EnterpriseOne systemwas developed between January and June 2011 using Oracle SOA Suite Release 11.1.1.5, BPEL Process Manager 11g, and Oracle WebLogic Server 11g. During the implementation, Red Rock Consulting worked with Jurlique to develop and test the core online SOA application that enables the JD Edwards system to authorize orders for credit card payments and automatically settle invoices. The solution also uses credit card subscriptions to safely store sensitive personal information in a service provider database instead of locally in the JD Edwards EnterpriseOne system. This ensures Jurlique is compliant with the requirements of the Payment Card Industry Data Security Standard, which protects cardholder data by making sure companies securely process, store, and transmit credit card information. The new Web-based wholesale ordering system is being developed using Oracle Application Development Framework 11g and reusing services from the first online ordering system deployment. It is expected to go live in the second half of 2012.
Partner

During the implementation, Red Rock Consulting worked with Jurlique to develop and test the core online SOA application that enables the JD Edwards system to authorize orders for credit card payments and automatically settle invoices. The solution also uses credit card subscriptions to safely store sensitive personal information in a service provider database instead of locally in the JD Edwards EnterpriseOne system. This ensures Jurlique is compliant with the requirements of the Payment Card Industry Data Security Standard, which protects cardholder data by making sure companies securely process, store, and transmit credit card information.

59

Jurlique

The new Web-based wholesale ordering system is being developed using Oracle Application Development Framework 11g and reusing services from the first online ordering system deployment. It is expected to go live in the second half of 2012. Red Rock Consulting developed the online ordering system integration and had it ready for testing in only a few days. Since then, the organization has helped build more proof-of-concept and production applications. One of these applications is a shipment notification system, which instantly sends e-mails to customers when shipments are recorded in JD Edwards EnterpriseOne, and a dashboard that illustrates order-processing flows in real time. Red Rock Consulting also integrated a system used at Jurliques warehouse in the United Kingdom with JD Edwards EnterpriseOne to process sales orders and receipts in the warehouse. We have been impressed by Red Rock Consultings technical staff and its ability to create new applications so quickly, said Peretko. Its experience was very useful, as we dont have this sort of expertise in-house.

60

Marathon Distributors Limited

Oracle Customer:
Marathon Distributors Limited Nicosia, Cyprus www.marathon-distributors.com

Marathon Distributors Limited Drives Growth and Cuts Costs with Integrated Applications Suite
Marathon Distributors Limited is the largest importer and distributor of pharmaceuticals and cosmetics in Cyprus. The company supplies 420 pharmacies, hundreds of clinics, and doctors with more than 4,000 products from 40 global suppliers.
Challenges

Industry:
Consumer Goods

Annual Revenue:
US$52 Million

Employees:
40

Streamline distribution center processes, from inbound receipt of pharmaceutical and cosmetics goods to customer shipments, cutting turnaround times for 1,000 daily orders that average10 lines per order Simplify compliance with each suppliers individual reporting requirements, serving multiple client billing and delivery needs Automate pharmaceutical and cosmetics lot control, expiry tracking, and traceability for all stock-keeping units Gain real-time view of inventory and stock location Manage 5% year-over-year growth without increase in staff

Oracle Products & Services:

JD Edwards EnterpriseOne Oracle Technology Foundation for JD Edwards EnterpriseOne

Oracle Partner:
Softecon Enterprise Limited www.softecon.com

Solutions

Replaced legacy enterprise resource planning system and standalone warehouse management tools with Oracles JD Edwards EnterpriseOne to build an integrated applications suite Gained the ability to meet multiple supplier and end-customer needs with standard functionality at the lowest cost Worked with Softecon Enterprise Limited to ensure timely implementation and integration with hand-held personal digital assistant devices used by warehouse staff and managers Automated stock rotation and delivery of pharmaceuticals to hospitals and pharmacies according to use-by dates to maximize shelf life Cut order errors and returns and increased client satisfaction Automated the order-to-invoice cycle, which cut delivery and collection times, boosted cash flow, and cut the cost of sales Leveraged Oracle Business Intelligence Applications for JD Edwards EnterpriseOne, Oracle technology included with JD Edwards EnterpriseOne, to analyze profitability and key performance indicators to provide real-time management information with reports built by Oracle Partner Softecon Provided Marathons 40 suppliers with an average of 20 personalized monthly reports on sales and profitability by drug type, customer, and region

Oracles JD Edwards EnterpriseOne will enable us to sustain our 5% year-over year growth with no increase in headcount or need for additional warehousing space. We are confident that we will achieve a full return on our investment in two years. Marios Georgiou, IT Manager, Marathon Distributors Limited

61

Massimo Zanetti Beverage USA

Oracle Customer:
Massimo Zanetti Beverage USA Portsmouth, VA www.mzb-usa.com

Massimo Zanetti Beverage USA Makes Enterprise Supply Chain More Visible and Efficient with Comprehensive Trade Management Solution
Our investment in Oracles Demantra and JD Edwards EnterpriseOne solutions enables us to provide superior service to our customers and brings us closer to our goal of becoming the most sought-after coffee partner in North America. Larry Quier, Chief Operating Officer, Massimo Zanetti Beverage USA

Industry:
Consumer Goods

Oracle Products & Services:

Demantra Demand Management 7 .3 Demantra Predictive Trade Planning 7 .3 Demantra Trade Promotion Optimization 7.3 JD Edwards EnterpriseOne Sales Order Management Financials Warehouse Management Advanced Pricing Manufacturing Management

Massimo Zanetti Beverage USA is among the nations largest coffee roasters, with nationally recognized retail brands, including Chock full oNuts, Hills Bros., Segafredo Zanetti, MJB, and Chase & Sanborn. With its U.S. headquarters and state-of-the art manufacturing facility located in southeastern Virginia, the company produces proprietary and private label coffee, tea, and drink mixes for customers in retail and food service channels throughout North America and around the world. In addition, Massimo Zanetti Beverage USA franchises Chock full oNuts Coffee Shops and Segafredo Zanetti Espresso Cafs. Massimo Zanetti Beverage USA is part of the Massimo Zanetti Beverage Group, the worlds largest privately-owned coffee group that includes nearly 50 companies operating in approximately 100 countries. To support its growing business, Massimo Zanetti Beverage USA needed to streamline operations, enhance financial performance, secure better visibility and control of its distribution lifecycle, optimize trade promotion spend, and improve demand planning. The company deployed Oracles Demantra and JD Edwards EnterpriseOne applications solutions to meet its goals. Using the Oracle solutions, Massimo Zanetti has a single, scalable platform that delivers enhanced, user-friendly manufacturing, logistics, financial management, trade promotions management, and forecasting capabilities. By consolidating processes critical to its consumer packaged goods business on Oracle software, Massimo Zanetti has eliminated the cost of maintaining and hosting more than 50 pieces of standalone software, achieving a return on investment greater than 25%. The new integrated business planning environment has also enabled Massimo Zanetti to minimize excess coffee inventory. In addition, by standardizing on a single planning tool, users now have real-time access to valuable data through an easy-to-use self-service environment, which helps them improve forecasting accuracy and decision-making. With enhanced planning capabilities and streamlined operations, Massimo Zanetti has strengthened its ability to deliver superior value to its customers.
Challenges

Oracle Partner:
brij www.brij.net MetaChain Consulting www.metachain.com

Provide better distribution lifecycle visibility and control, and improve demand planning, which is imperative for a large coffee manufacturer and distributor selling through retail and food service channels Minimize excess coffee inventory and ensure more efficient trade spend management Consolidate processes critical to the companys consumer packaged goods business to reduce the cost of maintaining and hosting more than 50 pieces of standalone software Streamline operations to enhance financial performance

62

Massimo Zanetti Beverage USA

Solutions

Used Oracles comprehensive trade management solutionincluding Oracles Demantra Demand Management 7.3, Demantra Predictive Trade Planning 7.3, and Demantra Trade Promotion Optimization 7.3to expand visibility and control of its distribution lifecycle, improve demand planning, and improve financial performance Increased sales volume 10% over previous year, gained market share, and improved execution by balancing supply and demand in a continuous sales and operations planning process Improved sales forecast accuracy by 20% Reduced coffee-related safety stock by more than 20% and increased inventory turns by 20% Ensured 30% less total inventory on an increased sales volumewhile maintaining 98% customer fill rates Saved more than 20% on system maintenance and hosting by consolidating processes on Oracle software Enabled demand and promotions planning for direct and indirect customers Used a single planning tool to provide users with real-time access to demand and sales information to improve decision-making and deliver superior value to customers Created a separate planning group that works to optimize fill rates and inventory and ensure efficient operations Controlled trade spending with the ability to identify and prioritize the most effective promotional approaches Worked with Oracle Partners brij and MetaChain Consulting to complete the implementation on time and budget, in just seven months

Why Oracle

Massimo Zanetti Beverage USA completed a competitive review of vendorsa process that looked at 23 different factorsand ultimately chose Oracle over SAP and Infor to replace its heavily customized legacy enterprise resource planning (ERP) platform and disparate demand planning point solutions. The company found that Oracles lower total cost of ownership, return on investment, and ease of use set it apart from other vendors. As a rapidly growing midsize business, it is critical that we have clear visibility into our inventory and can accurately forecast demand, , said Bob Ashford, vice president of information technology & planning, Massimo Zanetti Beverage USA. We chose Oracles JD Edwards EnterpriseOne and Oracles Demantra applications over tools from SAP and Infor Software Solutions because Oracle offered the most complete, integrated, and scalable solutions to meet our complex consumer packaged goods and manufacturing needs. The quality of Oracles applications is the best we have ever seen.

63

Massimo Zanetti Beverage USA

Demantras consistent ranking as the leading demand management solution for midsize manufacturing businesses was another important selection factor, according to Ashford. Oracles comprehensive trade management solution helps us to manage the entire processfrom annual planning to account execution to trade optimization and settlement. It is the Swiss army knife of trade promotion software, Ashford said.
Partner

Working with Oracle PartnerNetwork (OPN) Gold partner BRIJ and OPN Platinum partner MetaChain, Massimo Zanetti completed the implementation on time and budget, in just seven months.

64

Multotec (Pty) Ltd.

Oracle Customer:
Multotec (Pty) Ltd. Johannesburg, South Africa www.multotec.co.za

Multotec (Pty) Ltd. Reduces Costs for Producing Mining Equipment and Enhances Visibility with Manufacturing Solution
Oracles JD Edwards EnterpriseOne greatly simplifies our engineer-to-orderproduct manufacturing environment, thanks to its superb flexibility and integrated components. We have reduced data processing expenses by US$10,000 per month while enhancing supply chain visibility. Renier van Rooyen, Enterprise Architecture Manager, Multotec (Pty) Ltd.

Industry:
Industrial Manufacturing

Annual Revenue:
US$100 to US$500 Million

Employees:
1,500

Oracle Products & Services:

JD Edwards EnterpriseOne Manufacturing ETO Foundation My Oracle Support

Multotec (Pty) Ltd., a South African organization with German shareholders, manufactures products and provides services for the mining and power generation industries. The organization includes four operating divisions, each with its own product range and associated servicesMultotec Manufacturing, Multotec Process Equipment, Multotec Wear Linings, and Multotec Rubber. Multotecs diverse product lines include screening systems, sampling systems, magnetic separators, and many more. Multotec operates several manufacturing facilities in Africa, Australia, and South America. In addition to its standard offerings, the company provides custom engineering and manufacturing services for equipment and machinery used in minerals processing, mining, and materials-handling. It also provides a range of support offerings. Multotec realized that its existing IT infrastructure failed to support cutting-edge event-response processes. Seeking the ability to quickly, efficiently, and cost effectively respond to sales-driven manufacturing demand, Multotec turned to Oracle and expanded its JD Edwards EnterpriseOne environment by deploying JD Edwards EnterpriseOne Manufacturing ETO Foundation. The solution enabled Multotec to enhance manufacturing efficiency. Specifically, it has reduced engineer-to-order (ETO) product delivery lead times and cut data processing expenses associated with manufacturing customized products by US$10,000 per month. In addition, Multotec has enhanced its supply chain visibility and reporting capabilities.
Challenges

Oracle Partner:
Alliance ERP www.allianceerp.co.za

Extend an existing JD Edwards EnterpriseOne deployment, which supported only half of Multotecs sales, to cover the full work order spectrum, including manufacture of custom-designed equipment and machinery, such as sampling systems for coal mining and hard rock applications Create a manufacturing environment where sales orders trigger nested work orders (work orders related to a parent sales order that allow for a detailed breakdowns of the manufacturing demand per sales order transaction) instead of driving only make-to-stock item manufacturing, which was ineffective in the companys engineer-to-order environment Reduce order processing and manufacturing costs for ETO products Enable Multotec to sell support services complementing its ETO products via the same sales order, for example combining vibrating screen and panels with installation services

65

Multotec (Pty) Ltd.

Solutions

Worked with Oracle Partner Alliance ERP to deploy JD Edwards EnterpriseOne Manufacturing ETO Foundation to support ETO productswhich account for approximately half of Multotecs total sales Gained the ability to handle ETO products as shop floor orders for generic items at a lot level, which improves sales and manufacturing efficiency, instead of creating a master bill of material for each variation of a standard item Configured the solution within the existing JD Edwards EnterpriseOne environment with only minor customizations to make JD Edwards EnterpriseOne Manufacturing ETO Foundation a hub that manages other JDE modules already in usesuch as JD Edwards EnterpriseOne - Shop Floor and JD Edwards EnterpriseOne Sales Order Management Streamlined ability to create and manage related purchase orders from a work order part list that has a reference to the work order and automatically issues material on receipt of the purchase order instead of performing these tasks manually Reduced ETO product delivery lead times, since all components required are maintained in JD Edwards EnterpriseOne Introduced individual work order configuration without applying specific bills of material, routing requirements, and costs-reducing by US$10,000 per month the data processing expenses associated with manufacturing customized products, while improving process transparency and data quality Enhanced supply chain visibility for ETO products, specifically with regard to work progress and costs, by including engineering operations on work order routings Acquired the ability to bundle support services on equipment sales orderssuch as on-site customized equipment installationto reduce processing costs and enable tracking associated costs per transaction Integrated sales order, item range, and components data to achieve accurate reporting on gross profit per sales order and enable sales performance analysis Leveraged My Oracle Support to quickly resolve software issues discovered during the setup and testing phases

Why Oracle

We ran previous versions of JD Edwards EnterpriseOne, and it remained our preferred platform for system extensions. Considering JD Edwards EnterpriseOne Manufacturing ETO Foundations features, which combine shop floor, procurement, and engineer-to-order capabilities, it was a simple decision. We did not consider any other products, said Renier van Rooyen, enterprise architecture manager, Multotec (Pty) Ltd.

66

Multotec (Pty) Ltd.

Implementation Process

Multotec Business Systemsa Multotec (Pty) Ltd. division responsible for business systems in the Multotec groupconducted the business analysis and specified the requirements and solution. Alliance ERP developed solutions based on its knowledge of JD Edwards EnterpriseOne Manufacturing ETO Foundation to cover any gaps. Multotec tested and demonstrated the solution as a pilot, with internal on-site support to assist with change management and other issues after the go-live phase. Administrative support, extensive analysis, including workshops prior to selection and implementation, as well as full-time, post-go-live support contributed to the projects success.
Partner

Alliance ERP configured and tested various components during the implementation process. In addition, Alliance JDE customized JD Edwards EnterpriseOne to comply with Multotecs unique specifications.

67

Office Depot Service Center

Oracle Customer:
Office Depot Service Center Cluj-Napoca, Romania www.officedepot-romania.ro

Office Depot Service Center Cuts Spending by 50% with Updated Administrative Applications
Office Depot Service Center is one of the worlds largest sellers of office supplies, with operations in 53 countries. The company sells products and services through 1,600 worldwide retail stores, a dedicated sales force, top-rated catalogs, and a US$4.1 billion e-commerce operation. Office Depot entered Romania in 2007 and operates a shared services support center for 11 countries in Europe.
Challenges

Industry:
Professional Services

Annual Revenue:
US$7 .5 Million

Employees:
400

Increase accounting process efficiency to save costs Improve reporting efficiency in both local organizations and headquarters to enable faster decisions to sustain profitability in the competitive office products sector Increase reporting efficiency by using a shared database for the 11 European branches Meet employees demands for timely verification of financial status

Oracle Products & Services:

JD Edwards World Accounts Payable Accounts Receivable Fixed assets FASTR

Solutions

Worked with Oracle Partner Centric IT Solutions Romania to implement Oracles JD Edwards World applications within budget Enabled the group to internalize accounting services for the local entity through the use of Oracle products and applications, generating cost savings of nearly 50% Redirected the costs saved towards investment in computer assets, strengthening long-term profitability Improved reporting time in the administrative department by almost 90%, allowing faster reactions to market shifts Increased visibility of important business data, such as revenues and expenses per cost center, enabling targeted and more timely analysis of cost-center profitability and local market trends in office supply products and services Provided access to internal reports, such as for client and supplier ledger reports, and enabled custom report generation to increase productivity and efficiency Reorganized the financial department to increase control of its support activities for the office supply groups multinational network of retail and other operations

Oracle Partner:
Centric IT Solutions Romania www.centric.eu

After using Oracles JD Edwards World applications for one year, I can assure you that it is a vigorous system that has met our demands and, in certain areas, has even exceeded our expectations. Mirona Mihali, Accounts Payable Operations & Finance Manager, Office Depot Service Center

68

Professional Computer Technology Limited

Oracle Customer:
Professional Computer Technology Limited Taipei, Taiwan www.pct.com.tw

Professional Computer Technology Limited Cuts Monthly Account Closing Time by Nearly 50%
We implemented JD Edwards EnterpriseOne to manage our new IC design and manufacturing business in only two and a half months and have reduced our monthly account closing time by almost 50%. Zeng Yousong, ERP Manager, Professional Computer Technology Limited

Industry:
High Technology

Annual Revenue:
US$100 to US$500 Million

Employees:
240

Founded in 1992, Professional Computer Technology (PCT) Limited is a distributor of flash memory products, chips, modules, and other electronic components. Following a merger in 2010, the company began designing and manufacturing integrated circuits (IC). To support its move into IC design and production, PCT implemented Oracles JD Edwards EnterpriseOne 9.0. As a result, the company improved production planning and inventory management and cut monthly account closing time from 7 to 10 days, to 3 to 5 days.
Challenges

Oracle Products & Services:

JD Edwards EnterpriseOne 9.0 Financials Inventory Management Sales Order Management Procurement and Subcontract Management Manufacturing Management Requirements Planning System Foundation Financial Management and Compliance Console Oracle Technology Foundation for JD Edwards EnterpriseOne

Implement a new enterprise resource planning (ERP) system following a merger with an IC design and manufacturing business Install a robust manufacturing module to ensure tight control of IC design and production operations-a new business for the company Enable finance and administration staff in the U.S. to collaborate with manufacturing and IT teams in Hsinchu and Taipei Meet a tight implementation timeframe, as legacy system support was expiring

Solutions

Cut monthly account settlement time from 7 to 10 days, to 3 to 5 days Reduced time gaps for financial and transactional data during monthly account closings from 3 to 5 days, to 1 to 2 days Enabled staff to view accurate inventory data for each IC product line, helping them determine inventory turnover times based on each products characteristics and vendor requirements Minimized inventory waste and reduced loss from price depreciation by incorporating cost valuations for each raw material item into IC production plans Allowed staff in the U.S. and Taiwan to work cooperatively by building global management models in Taiwan and distributing the models to other cities and regions Eased administration tasks, as the server management feature of JD Edwards EnterpriseOne enables IT staff to closely monitor system operating status and performance Complied with International Financial Reporting Standards and generated regulatory financial reports on time Completed the ERP system implementation in two-and-a-half months with help from Oracle partner Softtech-systems Consulting Prepared to improve order management by using the electronic data interchange feature to integrate the JD Edwards EnterpriseOne manufacturing ERP system with suppliers systems, reducing the need for manual input and improving data accuracy

Oracle Partner:
Soft-Tech Systems www.softtech-systems.com

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Professional Computer Technology Limited

Why Oracle

PCT selected JD Edwards EnterpriseOne 9.0 because the suite fulfilled the requirements of the IC design and manufacturing business, was compliant with International Financial Reporting Standards, and could be implemented in a short timeframe. The solution also met the companys budget and could scale to accommodate expansion plans.
Implementation Process

PCT began implementing JD Edwards EnterpriseOne 9.0 in June 2010 and completed the project in two and a half months. The company was able to meet this tight deadline because many IT team members were involved with the first JD Edwards EnterpriseOne implementation in 2003, and they were familiar with the system. PCT also re-engaged Softtech-systems Consulting, which was the consulting partner for the 2003 implementation, to provide the same service in 2010. Both groups also applied industry best practices when deploying the JD Edwards EnterpriseOne modules.
Partner

Soft-Tech Systems Consulting used its knowledge and understanding of PCTs business gained in the 2003 implementation for the latest project. The systems integrator was responsible for deploying the critical JD Edwards EnterpriseOne Manufacturing module. We were glad to have Softtech-systems Consulting assisting us on the project, said Zeng Yousong, ERP manager, Professional Computer Technology. The team was familiar with our technical and business requirements, which enabled them to complete the installation efficiently, despite the tight deadline we imposed.

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Reflexite Corporation

Oracle Customer:
Reflexite Corporation Avon, CT www.reflexite.com

Industry:
Industrial Manufacturing

Reflexite Corporation Saves 13,000 Kilowatt Hours of Energy and Cuts Greenhouse Gas Emissions with Hosted Manufacturing Resource Planning Solution
Founded in 1963, Reflexite Corporations purpose is saving lives and saving energy. The companys Reflective Solutions business partners with customers to develop reflective solutions that help save lives by increasing visibility and recognition, and its Energy Solutions business helps improve the environment by providing optically-engineered products that reduce demand for energy or increase the use of renewable energy resources.
Challenges

Annual Revenue:
US$85 Million

Employees:
450 to 500

Oracle Products & Services:

JD Edwards EnterpriseOne Inventory Management Plant Managers Dashboard Quality Management Requirements Planning Transportation Management Warehouse Management Manufacturing - PDM Manufacturing - Shop Floor Procurement and Subcontract Management Financials Oracle User Productivity Kit

Increase the efficiency of specialized optical product manufacturing and delivery processes to support the companys commitment to environmental sustainability, while reducing manufacturing and transportation costs Facilitate the development and marketing of differentiated products that help Reflexites customers manufacture solutions that help save lives, reduce energy usage, or contribute to the production and consumption of clean energy

Solutions

Implemented Oracles JD Edwards EnterpriseOne at Reflexites corporate headquarters and at its U.S.based manufacturing locations to reduce waste from each locations business and manufacturing processes, saving an estimated 6 million gallons of water and preventing creation of 354 tons of solid waste Hosted the applications with Oracle Partner WTS, reducing the internal resources required to support the manufacturing resource planning solution and saving Reflexite 13,000 kilowatt hours of energy per year Improved inventory planning, enabling Reflexite to monitor production of its reflective, display, and lighting products and its internally produced optical tooling, reducing materials and electricity waste Reduced obsolete inventory by 25% and cut the volume of materials sent to landfills by optimizing resource usage and inventory management Increased transportation planning and management capabilities, lowering freight volumes, saving approximately US$2 million annually, and decreasing greenhouse gas emissions by 10% to 15% Cut payment processing costs by an estimated US$200,000 per year by streamlining and centralizing corporate services and improving process efficiency Facilitated swift user adoption and saved up to-1.5 tons of paper by deploying online learning capabilities with Oracle User Productivity Kit Worked with Oracle Partner Andrews Consulting Group to ensure a seamless implementation

Oracle Partner:
Andrews Consulting Group www.andrewscg.com WTS www.wts.com

Oracles JD Edwards EnterpriseOne helped us simultaneously reduce costs and our carbon footprint. We have already saved about $2 million in transportation costs and decreased our emissions by 10% to 15%. Geoff Grzywinski, IT Director, Reflexite Corporation

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Regency Centers Corporation

Oracle Customer:
Regency Centers Corporation Jacksonville, FL www.regencycenters.com

Regency Centers Corporation Upgrades Enterprise Applications and Accelerates Year-End Expense Reconciliation and Billing
We have realized numerous efficiencies with Oracles JD Edwards EnterpriseOne 9.0, particularly around tenant billings. It accelerates our year-end expense reconciliation process and enables us to create and process billings more quickly. James Chiang, Vice President of Real Estate Accounting Regency Centers Corporation

Industry:
Professional Services

Employees:
400

Oracle Products & Services:

JD Edwards EnterpriseOne Financials 9.0 Project Costing Real Estate Management Oracle Business Intelligence Publisher Oracle WebCenter Imaging Oracle Essbase

Regency Centers Corporation is a leading national owner, operator, and developer of grocery-anchored and community shopping centers. As of September 30, 2011, the company owns 367 centers, totaling nearly 50 million square feet, located in top markets throughout the United States. Founded in 1963 and operating as a fully integrated real estate company, Regency is a qualified real estate investment trust that is self-administered and self-managed, operating from 17 regional offices around the country. Regency grew rapidly over much of the last decade. To keep up with the monthly and yearly administrative processes required to manage thousands of tenants, including reconciling yearly pass-through expenses, Regency upgraded to Oracles JD Edwards EnterpriseOne Version 9.0 and deployed other Oracle products, such as Oracle Imaging and Process Management and Oracle BI Publisher, to streamline invoice processing and reporting. Regency worked with its trusted Oracle Partner Information & Computing Services, Inc. (ICS) on the upgrade and configuration, working to minimize customizations, which will simplify IT management and maintenance efforts moving forward.
Challenges

Oracle Partner:
Information & Computing Services, Inc. www.icsfl.com

Ensure continued support of vital business applications that drive the real estate developers key business processes, including property management and tenant payment processing Streamline year-end expense recognition and calculation, enabling faster tenant billing Move to a Web-based platform to deliver greater mobility and convenience to employees Minimize system customizations to reduce IT management costs and burden moving forward

Solutions

Worked with Oracle Partner ICS to upgrade to Oracles JD Edwards EnterpriseOne Version 9.0, migrating to a more user-friendly, Web-based platform and realizing numerous new efficiencies in property management and tenant payment processing Improved the organizations ability to efficiently and accurately manage complex expense scenarios with the expense participation capabilities in JD Edwards EnterpriseOne Real Estate Management 9.0 Enabled faster and more accurate tenant billing for year-end expenses, accelerating collections of millions of dollars in revenue Gained full audit and drill-down capabilities that facilitate understanding various aspects of calculations for expense participation generation

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Regency Centers Corporation

Accelerated and improved vendor invoice accuracy with Oracle WebCenter Imaging, which increases process integrity by identifying potential duplicate bills while enabling rapid approval of electronic invoice documents Helped to ensure on-time payments to hundreds of vendors, including contractors and utilities, despite a 40% reduction in accounts payable staff over the last 10 years Leveraged Oracle Essbase to generate monthly production statistics, benefiting from the solutions ad-hoc query capabilities, which are especially useful during the month-end financial close Gained the ability to print accounts payable checks during a business continuity check or disaster recovery situation with Oracle Business Intelligence Publisher, eliminating the need for a third-party tool that required a separate printer and supplies Worked with ICS to configure the system to the companys requirements while keeping customizations to a minimum and to make future upgrades and IT management easier and less costly

Why Oracle

A long-time JD Edwards EnterpriseOne customer, Regency is dedicated to working with Oracle as its primary back-office and operations IT vendor.
Implementation Process

Regency upgraded from JD Edwards Version 8.10 to 9.0 over a period of nine months. The project included both a technical upgrade and a complete redesign of the presentation layer to a Web-based solution.
Partner

A long-term Regency partner, Oracle Partner Information & Computing Services, Inc. has been involved in many of Regencys major upgrades. During the upgrade to Version 9.0, ICS helped Regency to configure the system to support its unique needs. ICS has incredible technical and system expertise and continues to be an invaluable partner, said James Chiang, vice president of real estate accounting, Regency Centers Corporation. ICS works with Regency so seamlessly, in fact, that it is sometimes hard to distinguish our ICS consultants from Regency employees.

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Rovagnati S.p.A

Oracle Customer:
Rovagnati S.p.A Biassono, Italy www.rovagnati.it

Rovagnati S.p.A Upgrades Enterprise Resource Planning (ERP) System to Better Manage Global Business Expansion
The complexity of the food industry requires a very efficient, integrated, and flexible IT infrastructure. With Oracles JD Edwards EnterpriseOne, we have a complete and complex information system, which enables us to better address market challenges. Alessandro Calori, Chief Financial Officer, Rovagnati S.p.A.

Industry:
Consumer Goods

Annual Revenue:
US$100 to US$500 Million

Employees:
430

Oracle Products & Services:

JD Edwards EnterpriseOne Financials 9.0 Production and Distribution Planning

Rovagnati is passionately dedicated to the world of high quality charcuterie. Behind the Rovagnati brand and its wide assortment of delicious products, there are huge investments in cutting-edge processing plants, which offer full control of the various production stages and comply with the tightest quality and health standards. The Rovagnati philosophy is: Technology, safety, and quality to stand apart and excel. The company exports to both European and non European countries and has branches in France and Germany. With an expanding global business, the company required a more comprehensive enterprise resource planning (ERP) system that could better support its sales and distribution teams, as well its managerial and financial functions. Thanks to Oracles JD Edwards EnterpriseOne suite, Rovagnati was able to implement a tier-one solution that provided the necessary functionality to the sales, administrative, shipping, and purchasing departments to support international growth. The upgraded system improved managing the companys 25,000 active customers and its thousands of product orders received each week.
Challenges

Oracle Partner:
Atlantic Technologies www.atlantic-technologies.com

Upgrade the functionality of the existing enterprise resource management (ERP) system to improve the procurement-to-payment process, streamline credit and collection management, and enhance sales commission calculation and management for the charcuterie business Consolidate balance sheets for new and existing companies involved in the development and distribution of cured meat products Improve management of sales orders and direct shipments, companywide Eliminate need for software customizations and implement a standardized management system that can perform more effectively and quickly Provide a single ERP platform to support the global expansion of the companys ERP and the sale of its food products

Solutions

Implemented Oracles JD Edwards EnterpriseOne, a tier-one solution that delivered the required functionality, out of the box, without requiring expensive customizations Implemented JD Edwards EnterpriseOne Financials 9.0 and JD Edwards EnterpriseOne Production and Distribution Planning modules for 80 users in the food producers administrative, shipping, and purchasing departments Optimized the accounts receivable flow by restructuring the integration of contracts with orders for prepared meat products

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Rovagnati S.p.A

Leveraged new system features to improve management of 25,000 active customers and 1,500 daily charcuterie orders Activated new automated-reminder policies to facilitate better control of client accounts Reduced the average monthly financial close time from 80 days to 10 days Optimized the entire accounts payable management processfrom orders to invoicesand achieved complete, end-to-end data flow Centralized and optimized purchasing department functions by tracking and providing timely information on stock receipts, inventory, and purchasing, resulting in a cost saving of 10% Improved commission process management by automating payments to food sales personnel Improved supplier data tracking for business intelligence (BI) operations, enabling multiple analysesfrom cost evaluation, to delivery time analysis Extended the use of JD Edwards EnterpriseOne to the companys branches in France and Germany, reducing costs and improving the speed of accounting operations Facilitated information monitoring and consolidation across the companys various entities

Why Oracle

After carefully reviewing several software options, Rovagnati selected Oracles JD Edwards EnterpriseOne suite for its demonstrated success in the food sector, proven cost-effectiveness, value, and flexibility.
Partner

Oracle Partner Atlantic Technologies is an international consulting company with a team of 100 consultants. It specializes in the implementation of business software solutions, providing resources for the configuration, implementation, and deployment of enterprise software solutions. Atlantic Technologies provided very efficient support during the JD Edwards EnterpriseOne upgrade, said Alessandro Calori, chief financial officer, Rovagnati S.p.A. It helped us consolidate our IT functions and implement a complex solution in just eight months. The fast and structured implementation process was a key element of Rovagnatis successful solution upgrade.

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Sako Limited

Oracle Customer:
Sako Limited Riihimki, Finland www.sako.fi

Industry:
Industrial Manufacturing

Sako Limited Improves Productivity Through Enterprise Resource Planning, Meets Performance Requirements with Fast, High-Performance Database
Oracle takes us seriously as a customer, even though we are only a midsize company. By using Oracle Premier Support for our software and database products, we have realized the benefits of quality technology backed by excellent, industry-leading support. Oracle responded quickly to our implementation needs and has been a reliable resource to our IT staff. Overall, Oracle Support Services played a crucial role in making this project a success. Ari Kukkonen, IT Engineer, Sako Limited

Annual Revenue:
Under US$100 Million

Employees:
200

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Manufacturing - PDM Manufacturing - Shop Floor Inventory Management Procurement and Subcontract Management Sales Order Management Oracle Database, Enterprise Edition Oracle Business Intelligence Suite, Enterprise Edition Plus Oracle Business Intelligence Foundation Suite Oracle Premier Support My Oracle Support My Oracle Support Community Oracle Consulting

Part of the international Beretta Group, Sako Limited is a leading hunting and sports rifle manufacturer in Europe. Sako Limited specializes in designing and manufacturing hunting and sports rifles and cartridges, and is responsible for worldwide marketing and sales. The company headquartered in Riihimki, Finland, has affiliates in Sweden and Canada. In Finland, Sako Limited also acts as a rifle and cartridge importer and wholesaler. Sako implemented Oracles JD Edwards applications as its enterprise resource planning (ERP) solution, after first using IBMs DB2 database. After Sako went live with its JD Edwards solutions, it encountered problems with the legacy database performance and decided to replace it with Oracle Database, Enterprise Edition which proved to be much faster. Sako is also in the process of implementing Oracles business intelligence solutions to make internal reporting faster and more accurate. The business intelligence solutions are live, except for the Oracle Essbase project, which is still ongoing. Sako uses Oracle Premier Support, which has responded quickly to all its implementation-related challenges, and it has provided reliable help to the companys IT staff. Occasionally, Sako also uses My Oracle Support Community to find usage examples and other users opinions about new versions.
Challenges

Oracle Partner:
Rittman Mead Consulting Ltd. www.rittmanmead.com

Upgraded to Oracles JD Edwards applications to enhance enterprise data usage within the company by consolidating purchase, sales, and product management data previously stored in various databases Increase in-house JD Edwards expertise after most of the super users involved in its original implementation had left the company Obtain the best possible high-performance database to replace the companys legacy IBM database that performed insufficiently after the ERP upgrade Accelerate generating consolidated invoices for sales of rifles and cartridges made in Finland Accelerate internal reports on such things as sales, productivity, delivery performance, product quality, and inventory levels, and make the reports more accurate by obtaining effective business intelligence (BI) software

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Sako Limited

Solutions

Worked with Oracle Consulting to implement version 9.0 of Oracles JD Edwards applications, which provided a single consolidated system to streamline the flow and data usage for purchasing, sales, and product management, and improved productivity by providing better system performance, which shortened wait times Improved the current IT staffs knowledge about JD Edwards during the upgrade project Replaced the outdated IBM DB2 database with Oracle Database, Enterprise Edition to improve performance Saved dozens of work hours each month by accelerating generation of consolidated invoices for rifles and cartridgesfrom one hour to less than two minutes per invoice Worked with Rittman Mead Consulting Ltd. to implement Oracle Business Intelligence Suite, Enterprise Edition Plus and Oracle Business Intelligence Foundation Suite to make internal financial- and production-related reporting faster and more accurate

Why Oracle

Sako Limited chose Oracles JD Edwards ERP applications partly because it was being used by Beretta Group, which acquired Sako in 2000, and partly because the company was not able to find a better product in its own evaluation. We chose Oracle Database because it was the best possible database to replace our legacy IBM DB2 database, said Ari Kukkonen, IT engineer, Sako Limited. And we chose Oracles business intelligence solutions because we can easily integrate them with Oracles JD Edwards applications.
Partner

Oracle Consulting was responsible for the implementation of JD Edwards, and Oracle Partner Rittman Mead Consulting Ltd helped Sako with the implementation of Oracles business intelligence solutions.

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Samwha Paper Co., Ltd

Oracle Customer:
Samwha Paper Co., Ltd Seoul, Korea www.samwhapaper.com

Samwha Paper Co., Ltd Reduces Month-End Settlement by at Least Five Days, Improves Paper Manufacturing, Inventory, and Distribution
The high-quality, flexible, and integrated functions of Oracles JD Edwards EnterpriseOne have improved how we manage our costs and time, enhanced the visibility of management activities, and made staff more aware of the ERP system and IT infrastructure. JD Edwards EnterpriseOne is helping us consolidate our position as Koreas best specialty paper company and realize our future business ambitions. Tack-Sung Kim, CIO, Samwha Paper Co., Ltd.

Industry:
Industrial Manufacturing

Annual Revenue:
Under US$100 Million

Employees:
250

Oracle Products & Services:

JD Edwards EnterpriseOne Financials System Foundation Procurement and Subcontract Management Sales Order Management Manufacturing Management Inventory Management Oracle Technology Foundation for JD Edwards EnterpriseOne Oracle Database 11g

Samwha Paper Co., Ltd is the only company in Korea that manufactures specialty paper, such as Leathack, Mermaid, Tant, Mink, and cast-coated paper. Established in 1962, Samwha Paper has maintained a top position in Koreas high-quality paper industry for more than 40 years, manufacturing and supplying quality paper that meets customers demands and keeps up with the latest trends. In the last 10 years, IT advances have caused fundamental problems in the paper manufacturing industry, including a declining demand. In response, Samwha Paper has focused on researching and developing new ways of producing high-quality, premium, specialty paper, and marketing it as a more personal means of communication. For Samwha Papers managers to respond quickly to changes in the rapidly evolving paper manufacturing market, and make timely business decisions about the type and amount of paper to manufacture, it needed access to reliable, up-to-date paper manufacturing information, such as raw material supply and inventory data. Since 2004, Samwha Papers database system had gradually expanded to encompass purchasing, accounting, production, and distribution processes. However, due to the number of data updates and disparate modules, the data in the system began to lose integrity. The system had also become focused on user convenience rather than efficient business processes. Many of these processes were handled by sales, which was overloaded with work, as sales staff was required to know the inventory status of the company and its customers, and manage paper orders and deliveries. They often also had to provide customers and managers with shipment, performance, and financial transaction-related data. These tasks prevented them from responding quickly and efficiently to customer orders and requests for information about particular specialty papers. Lack of integration between production and accounting data and processes increased the accounting workload and meant month-end accounts took longer to settle. The company also wanted to reduce costs and increase the cost efficiency of paper production and management processes by accessing and analyzing accurate and diverse cost data for raw materials. In addition, Samwha Paper needed to improve the integration, integrity, and visibility of inventory, manufacturing, and distribution data, and its paper manufacturing processes. In August 2011, it became the first company in the Korean paper manufacturing industry to implement an agile and integrated enterprise resource planning (ERP) system with the latest IT infrastructure and advanced features, based on Oracles JD Edwards EnterpriseOne.

Oracle Partner:
Wilus www.wilus.com IBM www.ibm.com

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Samwha Paper Co., Ltd

Integrated ERP Improves Efficiency, Transparency, and Staff Satisfaction

By integrating Samwha Papers ERP and operational information, the JD Edwards EnterpriseOne ERP system enabled staff to share and utilize more paper manufacturing, sales, and distribution data across the company. The systems Web-based user interface has increased the variety and quality of work-related data displayed on screen, said Tack-Sung Kim, CIO, Samwha Paper Co., Ltd. Staff can now access data, such as for analyzing profits compared to standard costs, anytime from anywhere they want. This has improved the efficiency, flexibility, and transparency of processes, including checking inventory. It has also increased the satisfaction of our staff.
Month-End Settlement Period Reduced by at Least Five Days

The JD Edwards EnterpriseOne system reduced the number of days it takes for the finance team to settle month-end accounts from 15 to 20 days to 10 to 15 days. When settling monthly accounts, the finance team must include information about manufacturing process receipts and disbursements, said Kim. Manually integrating production and accounting information was inefficient and increased the time needed to settle accounts. By improving accounting with the JD Edwards system, we have reduced the amount of work involved in processing invoices, drafting financial documents, and keeping ledgers, which has significantly decreasing account settlement time. We are expecting to reduce it to less than 10 days in future by completing version upgrades and maintenance.
Barcode System Decreases Delivery Errors

Samwha Paper has used JD Edwards EnterpriseOne to create a barcode system to integrate information from the entire paper manufacturing and distribution processfrom packaging and shipping completed orders from warehouses, to dealing with returned items. Each paper manufacturing and distribution process has a corresponding barcode that is scanned at every step. The barcode system has increased the accuracy of Samwha Papers inventory status, resulting in almost no delivery errors. It has also increased the accuracy of the companys internal logistics management by 30%. This superb system was achieved by creating a barcode data table in Oracle Database 11g and linking it with JD Edwards EnterpriseOne, said Kim. We can now see the exact paper shipments leaving and being returned to each warehouse, and ensure the correct order is packaged and shipped to the right address. In addition, Samwha Papers customers can now check specialty paper inventory levels in real time, and place orders and shipment requests. They can also query delivery progress, company performance, and their prepaid account status online. This has optimized customer satisfaction by ensuring the information they receive is reliable.

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Samwha Paper Co., Ltd

Reduced Purchasing Lead Time and Purchasing Costs

By creating a material requirements planning system, Samwha Paper has reduced its purchasing lead time (the time it takes to order, receive and prepare raw materials) by about 30% and stabilized the procurement of raw materials, such as wood pulp and fiber. It expects to cut purchasing and inventory costs by 20%. Integrating manufacturing and inventory information ensures we dont buy more raw materials than we need and that finished paper products are available to meet customer orders, said Kim. The company has also improved its inventory management by creating a realistic bill of materials (BOM) that shows the relationship between lower- and higher-level paper manufacturing components, such as wood pulp and printing ink. The BOM contains component units and usage, classified into an itemized list, with standard cost determinations and predicted and actual deployment data. This approach allows managers to make better informed decisions about managing inventory and purchasing raw materials.
Identified Further Areas for Cost Reduction

The JD Edwards EnterpriseOne system has helped Samwha Paper identify other areas for reducing paper inventory and manufacturing costs by analyzing the difference between actual and standard expected costs. The company has created standard references for the cost, quantity, replacement, and excess amounts of inventory and finished paper products, and established a system to monitor changes. We can now create cost and profit modelsshowing standard and actual costs, and overall profits, for examplewhich provide managers with information in a timely manner and help sales staff set and modify sales strategies for different types of paper based on reliable data, said Kim. In addition, Samwha Paper customized modules in the new ERP system to specifically suit the paper manufacturing industry. The system can analyze the cost of scrap paper produced during each step of the paper manufacturing process to provide raw cost data, and subdivide materials into main materials and subsidiary materials costs. By managing the raw cost of each item, Samwha Paper can establish a foundation to manage each items profit and loss.
Workplace Efficiency in the Future

Samwha Paper continues to train and educate its head office and factory staff on how to use the ERP system. This training has increased awareness of the importance of an integrated IT infrastructure, and will continue to increase the companys efficiency. It also plans to upgrade to JD Edwards EnterpriseOne 9.0 to further improve paper production, distribution, purchasing, management, and accounting processes and take advantage of new features, such as the movable menu and personalized query tools.

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Samwha Paper Co., Ltd

Challenges

Improve data integration and integrity for paper manufacturing, inventory, and distribution, accounting, and purchasing data with an integrated ERP system Respond quickly and efficiently to a rapidly evolving paper manufacturing market, including a declining demand for paper caused by IT advances Provide management with timely and reliable information to make decisions about the type and amount of paper to manufacture Improve accounting processes and shorten month-end account settlement Evaluate and manage the paper production efficiently by monitoring raw materialssuch as wood fiberin various stages of production, including procurement, manufacturing, and shipping Enable sales staff to respond quickly and efficiently to customer orders and requests for information about a particular specialty paper Reduce costs for managing paper production with use of accurate, diverse data on raw material costs and a reference for analyzing the difference between expected standard and actual costs

Solutions

Engaged Oracle Partners IBM and Wilus to implement an ERP system based on JD Edwards EnterpriseOnebecoming the first company in the Korean paper manufacturing industry to do so Reduced the number of days it takes to settle month-end accounts from 15 to 20 days, to 10 to 15 days Expected to reduce month-end settlement time to less than 10 days, after version upgrades and maintenance Increased inventory status accuracy, reduced delivery errors to almost zero, and increased the internal logistics management accuracy by 30%, by creating a distribution barcode system Reduced purchasing lead time by about 30%; stabilized procurement of raw materials, such as wood fiber; and expects to cut purchasing and inventory costs by 20% with a material requirements planning system Improved process efficiency, flexibility, and transparency, like for taking inventoryand increased staff satisfactionby increasing the variety of available, quality, work-related data through a Web-based user interface Enabled staff to share and utilize corporate data from paper manufacturing, sales, and distribution processes, by integrating ERP information

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Samwha Paper Co., Ltd

Optimized customer satisfaction by ensuring customers receive reliable online information about specialized paper inventory levels, orders, delivery progress, and their prepaid account status Established a foundation to manage the profit and loss from each inventory item by customizing the system for the paper manufacturing industry to analyze the cost of scrap paper produced during each step of the paper manufacturing process and manage the raw cost of items Enhanced inventory management by creating a realistic bill of materials that shows the relationship between lower- and higher-level paper manufacturing components Identified other areas for reducing paper inventory and manufacturing costs by analyzing the difference between actual and standard costs Provided managers with timely information and helped sales staff set and modify sales strategies for different types of paper, based on reliable data, by creating cost and profit models showing standard and actual costs and overall profits Increased staff awareness of the importance of an integrated IT infrastructure and continued to increase company efficiency by training and educating staff in on how to use the ERP system Planned to upgrade the JD Edwards EnterpriseOne modules to optimize paper production, distribution, purchasing, management, and accounting processes

Why Oracle

Samwha Paper reviewed products from Oracle, SAP, and Microsoft when planning the implementation of its new ERP system. However, SAPs solution wasnt suitable for a midsize company, such as Samwha Paper, and an eligible partner wasnt available for Microsofts product. We chose Oracle because JD EnterpriseOne offered functions that suit midsize companies, and Oracle also had local partners with excellent knowledge and experience, said Kim.
Implementation Process

Samwha Paper engaged IBMs Application On Demand team and Oracle Partner Wilus to support the company during the implementation. Samwha Paper started drafting a project management plan in January 2011. The work environment analysis and status diagnosis stages progressed quickly. The implementation took just seven months. To speed up the systems implementation and application, and facilitate employees understanding of the system, Seoul head office and Cheongwon factory staff received training on different system modules throughout the course of the project. The system went live in August 2011.

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Samwha Paper Co., Ltd

Advice from Samwha Paper

Deploy a whole package rather than individual modules, and clearly define reference data concepts, such as the work site and item master. Clarifying the concepts for reference information helps prevent errors and time wastage during the implementation process Encourage onsite staff that use the system to get involved in the project and provide them with continuous training on system concepts and use

Partner

Wilus is a specialized e-business company that delivers strategic solutions, implementation consultation, and management services for software packages. Armed with rich experience, Wilus supported Samwha Paper during the ERP system implementation, customizing modules to specifically suit the paper manufacturing industry. One of the main reasons we chose Oracles JD Edwards EnterpriseOne was the availability of Oracles many capable partners, said Tae-Min Oh, director, information strategic team, Samwha Paper Co., Ltd. We are very happy to have worked with Wilus on this ERP system implementation project. Wilus team members are renowned as JD Edwards EnterpriseOne experts. Based not only on its knowledge and experience of JD Edwards EnterpriseOne but also on its deep understanding of the paper manufacturing industry, and Samwha Paper itself, the Wilus staff was instrumental in carrying out the system implementation successfully. IBMs Application On Demand team helped Samwha Paper manage the implementation, assisting the company with an initial project management plan, and providing hardware, a internet data center, and business process support. The project represented IBM Application On-Demands first JD Edwards EnterpriseOne implementation.

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Selected Textiles

Oracle Customer:
Selected Textiles Athens , Greece www.stiafilco.com

Selected Textiles Leverages Advanced, Integrated IT Platform to Power Profitability Optimization

Selected Textiles SA produces cotton seeds, raw-white cotton, ginned cotton, cotton yarns, and cotton by-products. The company is one of Europes largest textile manufacturers and exports to more than 35 countries worldwide. The brand name STIAFILCO is recognized for quality, efficiency, and value. Selected Textiles is expanding into the renewable energy market by installing a 10 megawatt peak (MWp) photovoltaic power plant and with plans to install biogas (5.25MWp) and biomass (3MWp) plants.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$43.6 Million

Employees:
354

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Procurement and Subcontract Management Inventory Management Order Processing Manufacturing - Shop Floor Advanced Planning Agent Oracle Business Intelligence Enterprise Edition

Optimize production capacity of raw materials, while reducing inventory levels and managing all types of costs Reduce downtime, control availability, and extend asset lifecycles through improved preventive and case maintenance Standardize order processing and demand flow with manufacturing units and integrate with transportation management for accurate, -zero fault, low lead time shipment processing Improve product pricing accuracy; enhance quality control throughout all stages of production; and optimize planning, budgeting, and forecasting

Solutions

Worked with Oracle Partner Softecon to replace diverse, standalone business management tools with a single, Web based instance of Oracles JD Edwards EnterpriseOne Gained a real-time view regarding spinning and processing, output rates, stock levels of raw materials across all plants, and current sales and orders in the pipeline Reduced order cycles and maximized production equipment and facilities by synchronizing sales orders and allocating manufacturing to plants with spare capacity Automated logistics processes, such as packing, shipping, stock taking and quality control by interfacing JD Edwards through hand-held radio-frequency identification to decrease costs Used Oracle Business Intelligence Enterprise Edition to compare production costs, plant efficiency, and analyze sales by product, customer, country and sales representative Analyzed procurement and set targets for maintenance and quality indexes by phase and unit

Oracle Partner:
Softecon Enterprise Limited www.softecon.com

Oracles JD Edwards EnterpriseOne is critical to diversifying and growing our profitability in a challenging economic climate. Antonis Balogiannis, IT Department, Selected Textiles S.A.

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Silentnight Group Limited

Oracle Customer:
Silentnight Group Limited Barnoldswick, Lancashire, United Kingdom www.silentnightgroup.co.uk

Silentnight Group Limited Maximizes Process Efficiency with Groupwide Enterprise System
Silentnight Group Limited is the United Kingdoms leading manufacturer and distributor of beds and mattresses. The group includes the U.K.s number one brand, Silentnight, and the worlds leading brand, Sealy, as well as other market leaders, such as Rest Assured and Pocket Spring Bed Company.
Challenges

Industry:
Consumer Goods

Annual Revenue:
US$192 Million

Introduce a group business model to enable alignment and shared services without increasing overhead Coordinate management of three bed manufacturing and distribution sites with integrated systems and standard processes Work with suppliers and retail customers more efficiently Gain greater control over processes to maximize manufacturing and distribution capabilities and to better compete with other volume bed manufacturing businesses Enable smooth delivery of 700 beds to customers and 1,300 beds to retailers every day

Employees:
1,250

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Sales Order Management Procurement and Subcontract Management Manufacturing Shop Floor Inventory Management Production Scheduling Transportation Management Oracle Application Testing Suite Oracle Load Testing

Solutions

Implemented Oracles JD Edwards EnterpriseOne applications to support production scheduling, manufacturing, transportation, and logistics across the Silentnight group Worked with Oracle Partner SCL to carry out thorough performance testing with Oracle Application Testing Suite, ensuring system efficiency for high volumes of bed orders Ensured that the applications could support business-as-usual from go-live by running proactive performance tests with Oracle Load Testing to address any issues prior to implementation Streamlined inventory management by enabling the company to barcode and scan every component in the bed manufacturing process and automated stock-taking to provide instant access to real-time data, instead of the previous manual, monthly process Increased automation across all processes and improved visibility into the production of 2,000 beds per day Pinpointed inefficiencies within the group, enabling managers to address those areas and consequently improve efficiency Put the technology in place to enable more business-to-business integration with retailers in the future

Oracle Partner:
SCL www.scl.com

With Oracles JD Edwards EnterpriseOne ERP applications, we can do more with less. It supports our new group business model, enabling us to align processes across the group and share services to minimize administrative costs and better compete with other volume bed manufacturers. Julian Lempriere, Group System Services Manager, Silentnight Group Limited

85

Sleep Innovations Inc.

Oracle Customer:
Sleep Innovations Inc. West Long Branch, NJ www.sleepinnovations.com

Sleep Innovations Inc. Improves Inventory Visibility and Manufacturing Efficiency

Sleep Innovations Inc. is a leader in the design and production of memory foam sleep productswith a special emphasis on pillows, mattress toppers, and mattresses. In addition, Sleep Innovations create memory foam accessoriesfor dorm rooms, bedrooms, leisure, and travel.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$350 Million

Employees:
750

Expand business beyond retail operationwhich manufactures pillows, toppers, and mattresses for retail storesto launch an original equipment manufacturer (OEM) business that sells made-to-order foam Implement a sophisticated manufacturing applicationwith perpetual inventory and shop floor controlto support the business expansion and minimize waste Streamline month-end financial reporting processes

Oracle Products & Services:

JD Edwards EnterpriseOne 9.0 Financials Manufacturing ETO Foundation Hyperion Data Integration Management Adapter for Essbase Oracle User Productivity Kit

Solutions

Worked with Oracle Partner Corning Data Services to implement Oracles JD Edwards EnterpriseOne financial management and manufacturing applications to support seven acquired plants for the companys new OEM business Upgraded to JD Edwards EnterpriseOne 9.0, eliminating 300 custom projects which will enable the company to update the system more regularly with very minimal expenditure Improved visibility into inventory, scrap production, and manufacturing inefficiencies for approximately 75 users, enabling the company to adjust formulations for a higher yield and reduced scrap Reduced the time needed for monthly financial closing process from 35 days to 4 daysenabling the company to make more effective planning decisions for the following month Put Sleep Innovations on a path to transition retail business to the JD Edwards EnterpriseOne system in the near futureto improve data analysis capabilities Used Oracle User Productivity Kit to train shop floor employees on the new system to get them up and running more quickly

Oracle Partner:
Corning Data Services www.corningdata.com

Oracles JD Edwards EnterpriseOne Manufacturing suite gives us comprehensive shop floor control and perpetual inventory visibility to manage our business more effectively as we continue to grow. Malek Shamoun, Chief Information Officer, Sleep Innovations, Inc.

86

The Ian Martin Group

Oracle Customer:
The Ian Martin Group Ontario, Canada www.ianmartin.com

Industry:
Professional Services

The Ian Martin Group Integrates Business Intelligence Tool with Enterprise Resource Planning Environment to Automate Payroll and Reporting Processes
With Oracle Business Intelligence Publisher in place we can now easily create formatted documents to suit our specific needs. Tim Masson, Chief Executive Officer, The Ian Martin Group

Employees:
200

Oracle Products & Services:

Oracle Business Intelligence Publisher JD Edwards EnterpriseOne Financials Payroll Human Resources

The Ian Martin Group is North Americas most progressive recruitment and project-staffing firm. As a Certified B Corporation, the company meets comprehensive standards that measure its impact on employees, suppliers, community, and the environment. Its guiding statement is: Building authentic connections around meaningful work. The Ian Martin family includes technical recruitment divisions IML, IMT, and IMITexperts in Engineering, Telecom, and IT respectively. The newest division, Granary, connects business leaders who are driving positive net impacts through their work. A long-time Oracles JD Edwards EnterpriseOne user, The Ian Martin Group saw an opportunity to improve its payroll process, which was manually-intensive, costly, and time consuming. The companys limited payroll staff was under constant pressure to stuff and mail paystubs for up to 2,000 employeesfull-time and contractorson a weekly basis. To address this issue, The Ian Martin Group integrated its existing JD Edwards EnterpriseOne environment with Oracle Business Intelligence Publisher to switch its payroll process from physical to virtual mail. Using the business intelligence (BI) tool, The Ian Martin Group saved its payroll department 15 man-hours and reduced paper consumption by 50% per week. Oracle Business Intelligence Publisher also enabled the company to easily produce custom weekly payroll and Canadian government year-end reports.
Challenges

Oracle Partner:
Mid-Range Computer Group www.midrange.ca

Integrate new business intelligence tool with existing Oracles JD Edwards EnterpriseOne environment to enable the recruitment and staffing consultancy firm to produce custom weekly payroll and Canadian government year-end reports Move from physical to virtual paystubs for full-time employees and contractors to save paper, time, and moneywhich are important considerations for Certified B Corporations Capture fully formatted reports into electronic documents for printing or further processing

Solutions

Worked with Oracle Partner Mid-Range Computer Group to integrate The Ian Martin Groups existing JD Edwards EnterpriseOne environment with Oracle Business Intelligence Publisher in just eight dayssaving the company money by eliminating a costly third-party product Automated a manually-intensive weekly payroll process for the progressive recruitment and project-staffing firmeliminating the need to stuff and mail paystubs for up to 2,000 employeesultimately saving the payroll department 15 man-hours per week

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The Ian Martin Group

Broke each paystub out by address book number to enable payroll managers to easily differentiate which paystubs should be mailed and which should be e-mailed, as well as produce automated weekly reports indicating the employees that have or have not received paystubs Reduced paper consumption by 50% per week through an automated payroll process, which is an important savings for the Certified B Corporation Used the JD Edwards EnterpriseOne and Oracle Business Intelligence Publisher integration to streamline and ease mandated Canadian government year-end payroll reporting, which requires organizations to use pre-printed paper, and saved one to two weeks of manual work Laid groundwork to develop improved invoicing templates in the near future

Why Oracle

When we began sourcing a streamlining tool for our payroll process we had a few key factors in mind. said Tim Masson, chief executive officer, The Ian Martin Group. The ability to sync with our existing JD Edwards EnterpriseOne system was mandatory. Our team has relied on and mastered the system over a 15 year span. We also required a system that offered cost-efficiency and ease-of-use, two criteria easily met by Oracle Business Intelligence Publisher.
Partner

Mid-Range Computer Group employees are a tech-focused group. We were able to work with someone who was knowledgeable on not only JD Edwards EnterpriseOne, but our particular JD Edwards environment, which made the entire project move quick and seamless. In fact, Mid-Range was able to get us up and running on Oracle Business Intelligence Publisher in just eight days. The implementation went exactly as we hoped it would, said Masson.

88

Transmed Jordan

Oracle Customer:
Transmed Jordan South Amman, Jordan www.transmed.com

Transmed Jordan Reduces Delivery Time, Accelerates Order Processing to Drive Sales Growth
With JD Edwards EnterpriseOne, we have improved our service quality and attracted new customers with special offers. After one month, the group manager reported sales had risen significantly. As you can imagine, management is very happy. Said Arnous, Group Financial Controller, Transmed

Industry:
Consumer Goods

Annual Revenue:
Under US$100 Million

Employees:
140

Oracle Products & Services:

Oracle Database, Standard Edition 11g JD Edwards EnterpriseOne 9.0 Financials Inventory Management Advanced Pricing Sales Order Management Procurement and Subcontract Management Oracle WebLogic Server Oracle WebCenter Portal 11g

Founded in Lebanon in 1946, Transmed S.A.L sells and distributes consumer goods, including major brands such as Coca-Cola and Procter & Gamble. The company has expanded to include operations in the United Arab Emirates, Syria, Jordan, and several African countries. Each subsidiary acts as its own entity, with its own separate IT infrastructure. Transmed Jordan was using a number of applications for order management, accounting, invoicing, and pricing, but there was no integration between them. As a result, employees regularly shared data manually, increasing the risk of errors and delaying processes. To overcome these challenges, the company deployed Oracles JD Edwards EnterpriseOne 9.0 enterprise resource planning (ERP) applications. Since going live, it has accelerated the sales process, reduced errors, increased customer service quality, and shortened delivery times. Transmed also has more control over its pricing, which has helped it attract new customers. Further, its sales staff can now process new orders and accept customer payments remotely, which has increased overall efficiency and revenue flow. Additionally, Transmed has deployed Oracle Weblogic Server, a scalable, enterprise-ready Java Platform, Enterprise Edition (Java EE) application server. The WebLogic infrastructure supports many types of distributed applications, enabling Transmed to deploy business-critical applications in a robust, secure, highly available, and scalable environment.
Challenges

Oracle Partner:
Global Technology Solutions (GTS) www.gtslb.com

Improve data accuracy for consumer product orders, inventory, and financial reporting by eliminating manual data entry across business areas Accelerate processing of customer sales orders and establish automated workflows to reduce the number of employees involved in order handling Increase speed and accuracy of invoice creation for the companys diverse consumer goods product set Ensure customer orders are fulfilledincluding goods removed from the warehouse and deliveredbefore delivering invoices Increase security and ensure reliable delivery by gaining insight into which employees transport which products Implement an up-to-date pricing system to enable the business to offer discounts and special offers on its competitive consumer products Improve customer satisfaction by reducing delivery times for all products

89

Transmed Jordan

Establish new mobile ordering system to enable sales staff to process customer orders remotely instead of traveling to the office to register requests Accelerate customer payments by enabling payment to sales staff directly upon goods delivery Accelerate standard accounting procedures, such as monthly close Implement new ERP system quickly, without any unplanned downtime

Solutions

Deployed JD Edwards EnterpriseOne 9.0 to increase efficiency across a variety of business processes Increased sales staff efficiency by establishing a mobile ordering process that enables staff to enter orders from anywhere, using handsets to submit requests online for processing in JD Edwards EnterpriseOne Sales Order Management Reduced processing time for new sales orders from half a day to seconds by automating workflows Reduced invoice creation time from hours to seconds by replacing manual invoices with automated ones created with JD Edwards supply chain management applications Achieved greater understanding of quantity and location of the companys consumer goods with JD Edwards EnterpriseOne Inventory Management, enabling users to see instantly how much inventory is in the warehouse or being carried by sales staff Established more reliable revenue flow by enabling sales and delivery staff to process payments onsite through mobile devices integrated with JD Edwards EnterpriseOne Financials Improved fastest possible delivery time from next day to same day, due to quicker order processing, improved stock management, and simplified invoicing procedures Reduced time required to process customer return requests from up-to-four days to minutes by cutting the number of departments the request travels through and ensuring it is sent directly to the appropriate employee for approval Cut the time and expense of keeping systems up and running through the superior manageability and automation provided by Oracle WebLogic Server Increased sales by implementing discount schemes and special offers with JD Edwards EnterpriseOne Advanced Pricing Automated the entire sales workflow, eliminating errors in financial, order, and delivery data previously caused by manual data entry Reduced time required to complete standard accounting processes, such as closing the books, from up-to-two days to minutes with JD Edwards EnterpriseOne Financials

90

Transmed Jordan

Increased speed of all processes and transactions since implementing Oracle Database, Standard Edition 11g Minimized impact of upgrade on business operations by completing implementation in just three months

Why Oracle

Transmed wanted to implement uniform ERP applications across all its subsidiaries to simplify management and share data more efficiently. It was already using JD Edwards EnterpriseOne 9.0 in its central office in Lebanon and had been so impressed with the systems versatility that it decided to roll out the solution in Jordan.
Implementation Process

Because Transmed Jordan was experienced with JD Edwards EnterpriseOne 9.0, implementation was very quick. This was important because any unplanned downtime during the deployment process would have resulted in an unacceptable loss of business. The company deployed the solutions core eight modules in three months.
Partner

Established in 2004, Global Technology Solutions (GTS) operates across EMEA out of offices in Lebanon and Cyprus. An ERP consulting company, GTS is licensed to sell and implement Oracle application and technology products in the EMEA region, with a primary focus on the Gulf Cooperation Council (GCC) countries, Eastern Mediterranean, Cyprus, and North Africa. GTS is a key provider of JD Edwards applications and has established a solid footprint in the Middle East through many successful implementations and affirmative customer feedback, thus achieving Oracle Specialized Partner status in JD Edwards EnterpriseOne. GTS is Transmeds preferred partner, and the two companies have worked together for many years, culminating in this implementation of a new ERP solution in Jordan. With GTS assistance, Transmeds new JD Edwards EnterpriseOne ERP system went live in just three months. GTS is a specialized JD Edwards partner with a proven track record of successful implementations in the EMEA region. Transmed S.A.L selected GTS because of its qualified resources and deep knowledge of Oracle products, said Said Arnous, group financial controller, Transmed S.A.L.

91

Transmed S.A.L Lebanon

Oracle Customer:
Transmed S.A.L Lebanon Beirut, Lebanon www.transmed.com

Transmed S.A.L Lebanon Increases IT Infrastructure Reliability, Accelerates Sales Order Processing
The new Oracle Database is fantastic. Its reliable, and we dont have to worry about hardware faults because Oracle Real Application Clusters 11g Release 2 ensures it stays up and running. Were also very impressed with JD Edwards EnterpriseOne 9.0. Our business processes are much faster post-upgrade, and weve been able to establish online features, such as mobile sales. Said Arnous, Group Financial Controller, Transmed S.A.L Lebanon

Industry:
Consumer Goods

Annual Revenue:
US$100 to US$500 Million

Employees:
500

Oracle Products & Services:

Oracle Database, Enterprise Edition 11g JD Edwards EnterpriseOne 9.0 Financials Inventory Management Advanced Pricing Sales Order Management Procurement and Subcontract Management Oracle WebLogic Server Oracle WebCenter Portal 11g Oracle Active Data Guard

Founded in Lebanon in 1946, Transmed S.A.L Lebanon sells and distributes consumer goods, including major brands from Procter & Gamble, Mars, and Clorox. The company has expanded to include operations in the United Arab Emirates, Syria, Jordan, and several African countries. Each subsidiary acts as its own entity, with its own separate IT infrastructure. Transmed S.A.L Lebanon was using a SQL database in its head office in Lebanon. As the company expanded, the database became unreliable and cumbersome, so it replaced it with Oracle Database, Enterprise Edition 11g with Real Application Clusters 11g Release 2. Transmed S.A.L Lebanon has not experienced a single day of unplanned downtime. As important, IT processes across all departments have become much faster. Further, the new database also enabled Transmed S.A.L Lebanon to establish a disaster recovery site, ensuring business-critical data is secure. The company also wanted to standardize its IT across all subsidiaries. Because many of the regions it operates in are politically unstable, Transmed S.A.L Lebanon wanted to make sure each subsidiary had its own separate infrastructure, but could also share data easily. It decided to standardize on Oracles JD Edwards enterprise resource planning (ERP) applications and upgraded an existing JD Edwards EnterpriseOne deployment to Version 9.0 as part of that standardization. New online functionality in Version 9.0 has enabled Transmed S.A.L Lebanon to establish a mobile sales system. Key employees, such as sales teams, can now create new sales orders and process delivery payments online. In addition, the company deployed Oracle WebLogic Server, a scalable, enterprise-ready Java Platform, Enterprise Edition (Java EE) application server. The WebLogic infrastructure supports deployment of many distributed applications, enabling Transmed to deploy business-critical applications in a robust, secure, highly available, and scalable environment. Transmed also deployed Oracle WebCenter Portal to provide a more dynamic customer service experience and a more productive environment for employees while leveraging IT assets already in place.
Challenges

Oracle Partner:
Global Technology Solutions www.gtslb.com

Replace unreliable SQL database to reduce periods of downtime (sometimes lasting three hours) caused by database errors Accelerate business processes by implementing a more flexible database system and an upgraded ERP systemcrucial to a consumer goods company in a competitive market that must deliver products quickly and reliably

92

Transmed S.A.L Lebanon

Increase data accessibility across departments, including logistics, delivery, warehousing, sales, and distribution to improve employee efficiency Establish mobile sales system to enable sales staff to process orders and take payments for goods online Secure critical data in case of power outages, natural disasters, or violence in the region Deploy new database without disruption to the business Simplify storage management to eliminate complexity, increase storage utilization and agility, and maximize administration efficiency Standardize operations in all regions to ensure users can share data more easily

Solutions

Increased IT infrastructure stability by deploying Oracle Database, Enterprise Edition and a UNIX operating system Simplified and accelerated supply chain, delivery, and sales order systems by upgrading existing JD Edwards EnterpriseOne applications to Version 9.0 Eliminated unplanned downtime by deploying Oracle Real Application Clusters 11g Release 2 Accelerated consumer goods distribution and sales processes across departments, including logistics, delivery, and warehousing, due to increased flexibility and data accessibility from the upgraded database Ensured streamlined storage management for database administrators with Oracle Automatic Storage Management (Oracle Database, Enterprise Edition feature that eliminates complexity and increases storage utilization and agility) Reduced sales-order processing time from one hour to just seconds due to increased data availability through Oracle Database, Enterprise Edition 11g and improved workflows through JD Edwards EnterpriseOne Sales Order Management 9.0 Established online ordering and invoicing, thanks to JD Edwards EnterpriseOne 9.0 Supply Chain Managements improved online functionality Ensured security of business-critical data by establishing a high-availability disaster recovery configuration built on Oracle Active Data Guard Protected business from downtime caused by potential dangers, such as unreliable power supply and bomb threats, by implementing responsive backup-and-restore functions at disaster recovery site Standardized entire business across all regions on JD Edwards EnterpriseOne 9.0 applications to simplify data sharing and reporting Supported deployment of many distributed applications with Oracle WebLogic Server, ensuring a robust, scalable platform for company growth

93

Transmed S.A.L Lebanon

Deployed Oracle WebCenter Portal for a dynamic customer service experience and a more productive environment for employees Achieved fast, problem-free implementation with support of Oracle Partner Global Technology Solutions

Why Oracle

Based on its past success with Oracles JD Edwards EnterpriseOne applications, Transmed S.A.L Lebanon wanted to standardize applications across the entire business. As a growing business, it knew it needed to deploy a new database solution that was reliable and scalable, and the IT team felt Oracle Database, Enterprise Edition was the obvious choice.
Implementation Process

Transmed S.A.L Lebanon, in a particularly competitive environment where fast delivery and reliability is critical, could not afford even a single day of downtime during implementation. Fortunately, Global Technology Solutions was familiar with Transmed S.A.L Lebanon and the Oracle portfolio, so the implementation was smooth and problem-free. The solution went live on time, and Transmed S.A.L Lebanon did not experience any major business disruption.
Partner

Established in 2004, Global Technology Solutions (GTS) operates across Europe, the Middle East, and Africa out of offices in Lebanon and Cyprus. An ERP consulting company, GTS is licensed to sell and implement Oracle application and technology products in the region, with a primary focus on the Gulf Cooperation Council (GCC) countries, Eastern Mediterranean, Cyprus, and North Africa. GTS is a key provider of JD Edwards applications and has established a solid footprint in the Middle East through many successful implementations and affirmative customer feedback, thus achieving Oracle Specialized Partner status in JD Edwards EnterpriseOne. GTS is Transmed S.A.Ls preferred partner, and the two companies have worked together for many years, culminating in the implementation of a new ERP solution in Jordan. GTS is a specialized JD Edwards partner with a proven track record of successful implementations in the EMEA region. Transmed S.A.L selected GTS because of its qualified resources and deep knowledge of Oracle products, said Said Arnous, group financial controller, Transmed S.A.L.

94

V.ABC Paints Manufacturing (Shenzhen)

Oracle Customer:
V.ABC Paints Manufacturing (Shenzhen) Shenzhen, China www.vabc.cn

V.ABC Paints Manufacturing (Shenzhen) Cuts Deployment Time by 50%, Achieves Accurate Cost Management
V.ABC Paints Manufacturing (Shenzhen) is a subsidiary of Hong Kong-based V.ABC Group Limited. The company produces paints and chemical coatings for architectural, automotive, industrial, infrastructure, and residential use. It has seven subsidiaries, two manufacturing plants in China, and research and development centers in China, Hong Kong, and the United States.
Challenges

Industry:
Chemicals

Annual Revenue:
Under US$100 Million

Employees:
More than 300

Unify business and financial systems to make it easier to manage and calculate paint and chemical coating manufacturing costs Share business data between the financial, distribution, and manufacturing departments, eliminating a fragmented legacy system Replace the system that required entry of financial, manufacturing, and distribution data multiple times, leading to inconsistencies and duplicated effort Enable proper workflows where roles and responsibilities are properly defined

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Procurement and Subcontract Management Advanced Pricing Inventory Management Sales Order Management Manufacturing PDM Manufacturing Shop Floor Manufacturing ETO Foundation Requirements Planning Oracle Business Accelerators

Solutions

Used Oracle Business Accelerators to fast-track the implementation from six months to three Supported company expansion by implementing new business models and well defined chemical manufacturing and distribution workflows using JD Edwards EnterpriseOne Provided V.ABC management with enhanced capabilities by achieving accurate, up-to-date cost management and supplying key performance indicators on the sales of each type of paint and chemical coating produced by the company Enabled collaboration across the enterprise by sharing data among the financial, manufacturing, and distribution departments Improved efficiency across the financial, manufacturing, and distribution departments and reduced human error from manual data entry by automating workflows Leveraged Oracle Partner Axlines chemical industry and implementation experience, which contributed to rapid deployment

Oracle Partner:
Axline Limited www.axline.com

We chose Oracle over other vendors because it is flexible and has built-in business processes that cater to the chemicals industry. We found Axline highly professional and very experienced. Tony Wong, MIS Manager, V.ABC Paints Manufacturing

95

Warrnambool Cheese and Butter Factory Company Holdings Limited

Oracle Customer:
Warrnambool Cheese and Butter Factory Company Holdings Limited Allansford, Australia www.wcbf.com.au

Warrnambool Cheese and Butter Factory Company Holdings Limited Trains Staff of 120 to Use an ERP System in Six Weeks
The JD Edwards EnterpriseOne application suite has provided the foundation for a range of projects that will transform the way WCB operates now and in the future. It will ensure that we can continually streamline manufacturing and distribution tasks to provide a better service to our domestic and export customers. Ian Spencer, Project Manager, ICT, Warrnambool Cheese and Butter Factory Company Holdings Limited

Industry:
Consumer Goods

Annual Revenue:
US$415.2 Million

Employees:
396

Oracle Products & Services:

JD Edwards EnterpriseOne Financials Sales Order Management Procurement and Subcontract Management Manufacturing PDM Oracle User Productivity Kit

Established in 1888, Warrnambool Cheese and Butter Factory Company Holdings Limited (WCB) is an Australian-owned manufacturer of high quality dairy products, such as cheese, milk powders, whey protein, butter, and cream for domestic and export markets. WCB also produces fresh milk under the Sungold brand. The company is supplied by dairy farms in southwestern and central Victoria, the Fleurieu Peninsula, and southeastern regions of South Australia. It is listed on the Australian Securities Exchange. In 2007, WCB developed a five-year strategic plan to modernize its business systems. One element of this plan was to upgrade a JD Edwards application suite, mainly used for accounting purposes, which had been in place for around 15 years. The purchasing of ingredients, packaging, freight, and distribution services was completed using manual or electronic order books, spreadsheets, or simply done over the phone. This made it difficult to create timely and accurate snapshots of creditor and inventory information. Our previous system was quite old and we were also concerned that new staff wasnt comfortable using it because it was not a Windows-based system, said Ian Spencer, project manager ICT, Warrnambool Cheese and Butter Factory Company. We also wanted an integrated application suite that would enable us to connect to several export, laboratory, milk supply, and tracking systems. In mid-2008, WCB engaged Oracle Partners MEAC Group (formerly part of Oakton) and Myriad to deploy JD Edwards EnterpriseOne Financials, JD Edwards EnterpriseOne Sales Order Management, JD Edwards EnterpriseOne Procurement and Subcontract Management, and JD Edwards EnterpriseOne Manufacturing PDM. The company also deployed the Oracle User Productivity Kit. The solution has helped streamline WCBs procurement, production scheduling, sales, and distribution processes, enabled the company to better control spending, and streamlined user training. The JD Edwards EnterpriseOne application suite has provided the foundation for a range of projects that will transform the way WCB operates now and in the future, said Spencer. It will ensure that we can continually streamline manufacturing and distribution tasks to provide a better service to our domestic and export customers.
Export Regulations Easily Met with Improved System

WCB staff use JD Edwards EnterpriseOne Sales Order Management to take sales orders, pick and pack goods, create shipment orders, and dispatch goods to customers.

96

Warrnambool Cheese and Butter Factory Company Holdings Limited

Key Benefits:
Ensured export products were shipped with the right documentation, eliminating the risk that some customers would withhold payment Tracked each shipment through the supply chain, which enabled the company to identify bottlenecks that were slowing down delivery, and ultimately ship products faster to customers Streamlined the creation of work orders to better determine job costs and work more efficiently and effectively Rationalized the purchasing process, providing more control over spending Deployed a business intelligence pilot system to monitor profit margins and determine where costs could be cut Trained a staff of 120 on how to use the system within six weeks; enabled these staff to learn a JD Edwards module in about half a day rather than spend two days in the classroom

The system feeds into the companys export documentation software, which generates regulatory documentation for exported food products, as required by Australian Customs and the Australian Quarantine and Inspection Service. The system enables the company to link together the various steps required to produce the right documentation for each shipment. This reduces our reliance on individuals to capture the right information on paper, and eliminates human errors, said Spencer. Some companies in Asia and the Middle East wont pay you for the goods if they dont receive the right paperwork. This integrated system makes it far easier for us to demonstrate that all the correct documentation has been provided. JD Edwards EnterpriseOne Sales Order Management has also been linked to a third-party logistics system that enables WCB to track each shipment through the entire supply chain. This allows the company to identify bottlenecks that are slowing down the movement of products to export markets to ultimately deliver them faster to customers.
Faster Processing of Work Orders

JD Edwards EnterpriseOne Manufacturing PDM is set up to create, complete, and cost work orders for dairy products. For example, a work order might be created and costed to manufacture 1,000 liters of chocolate milk for a customer. This work order then flows through to the general ledger inside JD Edwards EnterpriseOne Financials. Previously, work orders needed to be opened and closed using spreadsheets. This made it easier to determine the timing and costs for each job, which helps us manufacture efficiently and effectively, said Spencer. We are also planning to start using the master production scheduling and materials requirements planning features in the JD Edwards system to determine which products we will produce each week and month to streamline our production planning even further. This information will then flow into the JD Edwards EnterpriseOne Procurement and Subcontract Management system to streamline our procurement processes.
More Visibility over Purchasing

JD Edwards EnterpriseOne Procurement and Subcontract Management has enabled WCB to redesign the way it purchases goods and services for the manufacture of dairy products. The company has created a group of 10 buyers across different departments who are responsible for purchasing. Any staff member who wants to purchase a product has to place the order with a buyer, who approves the order or has it approved by a higher authority if required. We now have much more visibility and control over our spending, said Frith Morrow, ICT training, documentation and user support coordinator, Warrnambool Cheese and Butter Factory Company. The system also provides us with a complete view of all our purchases instantly, and ensures that our inventory is up to date.

97

Warrnambool Cheese and Butter Factory Company Holdings Limited

Previously, when purchasing was completed with manual and electronic order books, spreadsheets, and phone calls, a view of all our purchases was only available after the goods receipts and invoice approvals were completed each month. Over the last six months, we have looked at who is buying what in each department, is there a tendering process, and how many suppliers are being used to purchase the same item so we can rationalize the way we purchase products.
Better Business Intelligence to Improve Margins

WCB is analyzing its gross profit margins (by customer and product) by taking data from the JD Edwards platform and feeding it into a business intelligence solution. The company also plans to use this data to analyze freight and distribution arrangements to keep these costs under control. Having this type of analysis was one of the fundamental reasons we did the upgrade, said Spencer. The margin analysis underpinned by JD Edwards EnterpriseOne is expected to have a positive effect on our business, and help us improve profit margins in the future.
Staff Training Streamlined

During the JD Edwards deployment, WCB also rolled out the Oracle User Productivity Kit (UPK), an interactive, online training tool that enabled 120 staff over six weeks to train themselves on how to use the various JD Edwards modules. For instance, if a staff member wants to learn how to conduct a transaction in the JD Edwards system, he or she accesses the UPK. The tool can also be accessed when a staff member is in the middle of a transaction but has forgotten the next step, ensuring that the task can be completed without disruption. Staff members can access around 70 lessons and learn at their own pace, said Morrow. Instead of spending two days in a training session, they can learn a module in about half a day. We no longer have to spend time training staff ourselves and have an instant knowledge base of all our processes, which eliminates the need for staff to refer to manuals or even handwritten notes.
Why Oracle?

WCB selected JD Edwards EnterpriseOne because it was well suited to the food and beverage industry. The total cost of ownership was more favorable than the equivalent SAP solutions. We had been using the JD Edwards platform for 15 years and had built up a lot of knowledge during that time, said Spencer. This made it easier to make the transition to the most current version. We also have access to Oracle experts who can help if we need assistance.

98

Warrnambool Cheese and Butter Factory Company Holdings Limited

Implementation Process

In April 2008, WCB mapped out its requirements and selected the Oakton/JDE team (now MEAC Group) and Myriad to assist with the deployment. Between April and June, it selected the relevant project teams, and developed change management and project plans. Between July and December, the JDE team and WCBs internal IT team configured the JD Edwards system, and conducted a conference room pilot and testing for each function of the system. At the same time, Myriad cleaned and transferred the data across to the new platform. The system went live in March 2009.

Warrnambool Cheese and Butter Factory Company Holdings Limited (WCB) is an Australian-owned manufacturer of high quality dairy products, such as cheese, milk powders, whey protein, butter, and cream for the domestic and export markets.

99

Accovion GmbH

Oracle Customer:
Accovion GmbH Eschborn, Germany www.accovion.com

Accovion GmbH Cuts Costs for Clinical Trial Data Clarification by 50%
As a full-service clinical research organization, Accovion supports pharmaceutical, biotechnology, and medical device companies, from early clinical trials, through market authorizations for new products. Accovion is headquartered in Germany and has affiliates in Poland, the Czech Republic, Romania, Russia, and the United Kingdom. The company continuously expands its service portfolio to respond to a rapidly changing industry.
Challenges

Industry:
Life Sciences

Employees:
More than 250

Oracle Products & Services:

Oracle Clinical Oracle Remote Data Capture Oracle Thesaurus Management System

Enable Accovion to effectively, efficiently, and securely capture, process, manage, and analyze clinical trial data Implement a validated clinical trial data management system that meets industry standards and regulatory requirements, such as U.S. Food & Drug Administration 21 CFR Part 11

Solutions Oracle Partner:

pharmaSOL GmbH www.pharmasol.de

Converted 60% of the companys clinical studies to an electronic data capture format, thanks to Oracle Clinical and Oracle Remote Data Capture, enabling fast, accurate, and efficient data management Cut query management costs in half and accelerated delivering quality data to clients in addition to automatically identifying data-input errors and queries electronically so that clinical investigators can correct clinical trial data immediately Gained on-demand, secure, online access to clinical trial status and data Ensured a detailed audit trial of clinical trial processes, including data clarification, to facilitate compliance Deployed Oracle Thesaurus Management System to more consistently and efficiently code clinical trial data and to include adverse event information Validated Oracle Clinical and Oracle Remote Data Capture with RapidLIVE, an Oracle Accelerate solution from Oracle Partner pharmaSOL, to speed deployment

Our clients trust Oracle Clinical and Oracle Remote Data Capture. These solutions help improve our clinical trial efficiency and facilitate compliance with international regulations, such as FDA 21 CFR Part 11. Carole Martini, Director, Data Management, Accovion GmbH

100

Medidata s.r.l.

Oracle Customer:
Medidata s.r.l. Modena, Italy www.medidata.it

Medidata s.r.l. Improves Study Design and Data Validation with New Clinical Data Management System
Medidata s.r.l. is the first Italian contract research organization specializing in observational studies. Medidata provides consulting, tools, and services to meet the needs of those working in the pharmaceutical and biomedical market. Medidatas mission is to lead the field of observational studies, through the proficiency, expertise, and flexibility it brings to customer projects.
Challenges

Industry:
Life Sciences

Annual Revenue:
US$3.78 Million

Employees:
24

Standardize and optimize clinical trial data management Improve data collection efficiency and clinical data validation for biomedical and pharmaceutical research Acquire a market-proven clinical data management system in compliance with regulatory and validation requirements

Oracle Products & Services:

Oracle Clinical Oracle Database

Oracle Partner:
LifeBee s.r.l. www.lifebee.eu

Solutions

Replaced a legacy solution with a new clinical data management system in six months utilizing the support of Oracle Partner LifeBee Implemented an end-to-end solution that enables electronic data capture to improve data collection efficiency and enhance biomedical research results and clinical testing data Implemented Oracle Clinical on Oracle Database to develop an integrated solution for clinical data management Embedded SAS dataset extractions management to strengthen the statistical analysis of clinical test results for pharmaceutical and other biomedical research Increased study design support by 50% using a centralized global repository that enables the reuse of study objects built for previous clinical trials Enhanced data validation process by embedding configurable validation procedures integrated in the Oracle Clinical solution

Oracle Clinical, combined with Oracle Database, achieves standardization by integrating clinical data processes. This implementation provides us with a toolinternationally known for its proficiencyto effectively manage our customer clinical studies. Giovanni Fiori, Scientific Director and Chief Executive Officer, Medidata s.r.l.

101

Aarque Group Ltd

Oracle Customer:
Aarque Group Ltd Auckland, New Zealand www.aarque.co.nz

Aarque Group Ltd Boosts Its Sales Capability and Accommodates Rapid Growth
Aarque Group Ltd is New Zealands leading provider of digital equipment, supplies, and service solutions. The company trades under three divisions (Aarque Graphics, Aarque Sign & Screen, and Frontline) located in six offices across New Zealand. In the last seven years, Aarque Group has acquired five businesses and more than doubled its revenue. The company delivers bespoke solutions to clients in industries that span architecture, engineering and construction, geographic information systems, commercial and industrial print, prepress and proofing, graphic design, and advertising.
Challenges

Industry:
Professional Services

Annual Revenue:
US$20 Million

Employees:
80

Oracle Products & Services:

Accommodate the companys rapid growth and respond more quickly to printing industry changes Enable better communication and data exchange between its six offices, which more than doubled in size in the last seven years Allow staff to access sales, purchasing, and performance data on a daily basis through an integrated system rather than through complex and time-consuming monthly spreadsheets and manual processes

Oracle CRM On Demand

Oracle Partner:
Fusion5 www.fusion5.com.au

Solutions

Engaged Oracle Platinum Partner Fusion5 to deploy Oracle CRM On Demand, providing mobile sales staff, management, and some administrators with client information and sales reporting Enabled staff to adjust sales strategies, by providing access to purchasing data to target customers for offers related to purchases Improved performance by empowering staff to act on changing sales trends, such as changes in customer purchasing decisions, which can present a sales opportunity Equipped staff with detailed client information, such as credit status and trading metrics, to assist them when making sales calls Gave management a better understanding of sales operations, including the number of client accounts in a sales territory, frequency of contacting, and the sales cycle Allowed nonsales staff to set tasks, such as customers product enquiries or technical service tasks and feedback, for salespeople to follow up with clients Expected to add functions to Oracle CRM On Demand to allow sales staff to create target lists for marketing campaigns

Oracle CRM On Demand has proved a reliable, robust, and rapidly deployable platform that keeps pace with our companys rate of expansion. The technologies used in our industry change very quickly but Oracle CRM On Demand has placed us in the best possible position to respond and adapt to these changes. Allister Jeans, Commercial Manager, Aarque Group Ltd

102

Boa Vista Servios

Oracle Customer:
Boa Vista Servios So Paulo, Brazil www.boavistaservicos.com.br

Industry:
Professional Services

Boa Vista Servios Uses Cloud-Based CRM Solution to Improve Customer Relations, Commercial Operations, and Business Flow Visibility
With Oracle CRM On Demand, we have simplified and streamlined sales operations, ensuring our teams mobility and data security. Now our sales department, as well as company management, can monitor lead generation, sales flow, and the opportunity pipeline. Srgio Arai, IT and Process Director, Boa Vista Servios

Annual Revenue:
US$100 to US$500 Million

Employees:
900

Oracle Products & Services:

Oracle CRM On Demand

Oracle Partner:
Limine Solutions www.liminesolutions.com.br

Boa Vista Servios (Boa Vista Services), founded in 2010, is a leading provider of commercial and individual credit rating services in Brazil. It is the only business-information company that has a national role, as it is Brazils Administrator of Servio Central de Proteo ao Crdito (SCPC, or Credit Protection Central Service). The company recently took over the operations of Equifax do Brasil (Equifax of Brazil), incorporating that companys consumer records and corporate intelligence into its information base. The newly incorporated information includes more than 350 million pieces of data about consumer transactions and more than 42 million pieces of data from company records. Boa Vista Services ensures that its data reflects nationwide financial and credit status by obtaining data from trusted sources. It shares its data with Brazils retail market and uses this wealth of information to generate powerful tools that assist decision-making in all stages of the business cycle for about 30,000 direct customers. Boa Vista Servios serves around 1.2 million direct and indirect customers in all segments of the economy, at the speed the market demands, thus contributing to Brazils growth. To continue this, Boa Vista Servios requires an up-to-date and efficient sales force automation tool. It found Oracle CRM On Demand to be the best solution.
Challenges

Deploy a sales force automation tool that could be hosted outside the company to enable a rapid, cost-effective implementation Improve control over the performance of the sales department, which is responsible for identifying business opportunities in the Brazilian credit analysis sector Support a more aggressive commercial operation to ensure the competitiveness of its consumer and corporate credit rating products

Solutions

Worked with Oracle Partner Limine Solutions to implement a robust sales force automation tool in just three months, giving the company more control over sales efforts and allowing it to be more competitive in the Brazilian credit analysis market Adopted a cloud-based software-as-a-service (SaaS) model with Oracle CRM On Demand Version 18, thus avoiding investments in hardware; a maintenance team; and timeconsuming, on-premise upgrades; thus enabling the company to focus on its core business

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Boa Vista Servios

Expanded visibility into leads and the customer base by creating a central data repository for current and potential customer information, data that had previously been spread across personal computers and could not be readily searched Enabled migrating all Brazilian customer data from Equifax do Brazil (Equifax of Brazil) to Oracle CRM On Demand in a little over one month to facilitate the companys integration after its acquisition Ensured online access for the 350 sales force employees without jeopardizing data security, since, despite being open, the environment is controlled through user-specific profiles Provided managers with a dashboard displaying performance of the companys sales team and each salesperson, enabling more precise sales forecasting and better coaching Formalized and standardized processes for prospecting and generating leads, as well as planning visits and closing contracts, which helped simplify and streamline sales force performance and monitor negotiations and credit rating service sale Enabled the sales team to make real-time updates to the system regarding contacts, documents, actions, and follow ups, improving monitoring and increasing opportunity pipeline visibility Integrated the sales force automation system with the companys enterprise resource planning (ERP) system, which saved time Improved collaboration between the sales and marketing departments to drive more effective initiatives

Why Oracle

Oracles level of support and involvement in the implementation process served as a benchmark for the professionals on our team. Furthermore, Oracles robustness made us confident about its product evolution, something of vital importance in a market that is characterized by frequent mergers and acquisitions ,said Srgio Arai, IT and process director at Boa Vista Servios.
Implementation Process

The implementation took only three months, thanks to the SaaS model, which eliminated the need for hardware acquisition and specialized IT human resources. Furthermore, Boa Vista Servios adoption costs were much lower than if they had chosen an on-premise model. This implementation was achieved through some exchange and data-loading interfaces with the ERP system and our transaction system, Arai said.
Partner

Limine Solutions demonstrated product knowledge and a strong commitment to the project, enabling Boa Vista Servios to complete the implementation of Oracle CRM On Demand and the migration of data from Equifax do Brasil within tight deadlines.

104

CSA Consultants Pvt. Ltd

Oracle Customer:
CSA Consultants Pvt. Ltd Kolkata, India www.csaconsultants.in

CSA Consultants Pvt. Ltd Improves Lead Generation by 30% and Lead-to-Sales Conversion Rate by 50%
Oracle CRM On Demand enables us to record and maintain our customer and sales information in one place, which has improved our ability to cross-sell and up-sell products and ensured leads are always followed up. We are now generating 30% more leads and the number of leads that result in a sale has increased by 50%. CA Manoj Mani Agrawal, Managing Director, CSA Consultants Pvt. Ltd

Industry:
Professional Services

Annual Revenue:
Under US$100 Million

Employees:
80

Oracle Products & Services:

Oracle CRM On Demand

Originally established in 1991 as an accounting and management consultancy firm, CSA Consultants Pvt. Ltd is now one of eastern Indias leading IT services, consultancy, and business solution providers. The company is still owned by the original promoters, but has grown from offering purely financial services to providing a full range of sales, implementation, development, and consultancy services for enterprise resource planning applications. CSA Consultants is headquartered in Kolkata and has sales offices in Bombay and Bangalore. The company has 80 sales, technical, and administration staff, mostly based onsite with customers, who implement and develop software in addition to providing technical support and advice. As a professional IT sales, service, and distribution company, CSA Consultants needs to ensure it can effectively generate and follow up leads for its IT software and implementation services, as well as offer customers and IT partners, such as Oracle and Microsoft, the best possible service at all times. In the past, the company used manual spreadsheets to record information, such as product sales, customer details, and call center history. There was no single repository to integrate data from different product and service departments or staff members, so customer call information, sales leads, and outcomes had to be e-mailed to managers and other sales and administration staff. This process was inefficient and time consuming. In addition, if a staff member left the organization, it wasnt always possible to access their spreadsheets, so customer data, such as contact details and sales history, was lost. To address these needs, in October 2009, CSA Consultants decided to implement Oracle CRM On Demand, to provide an easily accessible, integrated database for all its customer- and sales-related data. Oracle CRM On Demand enables us to record and maintain our customer and sales information in one place, which has improved our ability to cross-sell and up-sell products, and it has ensured leads are always followed up, said CA Manoj Mani Agrawal, managing director, CSA Consultants. We are now generating 30% more leads, and the number of leads that result in a sale has increased by 50%.
Improved Lead Generation and Lead-to-Sale Conversion Rates

Oracle Partner:
eVerge Group www.evergegroup.com

CSA Consultants is using Oracle CRM On Demand to monitor its entire IT sales cycle, from initial calls to and from existing or potential customers, to post-sale follow-up calls, and to the point where leads are passed on to different departments.

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CSA Consultants Pvt. Ltd

Sales managers can now immediately see integrated sales information, such as the stage a lead is at in the sales process and whether leads that have been passed between product departments are being followed up. This has enabled the company to improve its lead generation rate by 30% and its lead-to-sale conversion rate by 50%. In the past, all our data was recorded on Excel spreadsheets, so managers had no way of seeing which sales person had made a particular sales call, or was following up which lead, said Agrawal. We couldnt see what stage a lead or sale was at, and new leads had to be passed between sales staff and managers through time-consuming e-mails. Even if a sales person e-mailed a manager regarding a lead they were following up, we had no way of knowing if the scheduled phone call or meeting had taken place, and what the outcome of that lead was. Now that we can trace leads from generation to sale, we can monitor which member of the sales team logged a lead, who made the initial sales call, how it was followed up, and whether the initial lead led to further sales opportunities for other IT products and services.
Enhanced Reputation with IT Software Partners

Oracle CRM On Demand has enabled CSA Consultants to generate new product lead reports, showing information such as the IT products that have been pitched or sold as a solution to customers. Sales managers can immediately collate information regarding how many leads have been generated for each product, and share these with IT partners such as Oracle, Microsoft, Sify, and other principles. Providing IT partners with up-to-date information regarding how leads were generated and how quickly they were acted on enhances CSA Consultants reputation with these partners and helps ensure partners pass on more leads to the company in future. In the past, we had no way of filtering the number of leads generated by product, as sales staff recorded their leads on individual spreadsheets, explained Agrawal. This meant we couldnt update our partners with information regarding how many of their products we had leads on, and whether those leads converted to a sale. Now, we can generate reports for each partner in a few minutes, which enables us to maintain better partner-dealer relationships.
Generates New Lead Lifecycle Reports

CSA Consultants is also generating new lead lifecycle reports, which contain information about what happened to a lead after three or six months and whether it was converted into a sale or lost. Accessing this integrated information as required saves staff and managers time previously spent on chasing or providing information on old leads, and it also means redundant leads can be removed from the database, making lead information current and more accessible. Previously, we had no way of seeing at what stage over the past three or six months a lead had gone cold, and whether it had been lost while we or our IT partners were handling the inquiry, said Agrawal.

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CSA Consultants Pvt. Ltd

Because we couldnt record this information, old leads still showed up on current lead spreadsheets, which were becoming unmanageable. Now that we record lead lifecycle information in one integrated database, we can move the successful or lost leads out of our active lead data.
Improved Staff Productivity and Reduced False Leads

Because sales staff at CSA Consultants is now recording every aspect of the lead lifecycle, from generation to final outcome, in a single integrated database, managers are able to track and monitor individual staff members performance, which improves productivity and ensures the company is achieving a good return on investment on each team member. We can now generate productivity reports for each sales person and carry out staff audits based on individual performances, said Agrawal. Monitoring staff this closely has helped us achieve those substantial increases in lead generation and conversion rates, and also means we can see where a lead has come from, rather than just attributing it to the person who entered the lead data. This allows us to give staff credit where credit is due. Oracle CRM On Demand also requires a high level of customer detail, such as full address, business details, and exact IT product or service requirements, which means the number of false leads has fallen by 75% to 80%. In our legacy manual spreadsheet system, sales staff were only required to record a potential customers name and number, which meant it was possible for a staff member to increase their lead generation statistics by creating false leads, explained Agrawal. As we now require much more information about a lead, and can monitor its lifecycle more effectively, its impossible for sales staff to make leads up. This level of customer detail and lead monitoring also means that if a sales person leaves the company, new and existing staff can easily access information necessary to keep a lead moving, or generate further leads in the future. With the manual legacy system, staff didnt always keep lead history or customer details up to date, or they took vital customer contact details with them when they left. Now that detailed lead and customer information is recorded in Oracle CRM On Demand, a new sales person can take over where the out-going team member left off.
On Demand Application Spreads Costs

As a service industry organization, CSA Consultants didnt want to invest a large amount of money upfront in hardware for a CRM application. By choosing Oracle CRM On Demand, the company can adopt a pay-as-you-go system and spread the cost of the application over a period of time. It would have cost us at least US$20,000 to buy the necessary hardware, said Agrawal. With the Oracle CRM On Demand system, we pay US$50 per user each month, which adds up to around US$250. This helps us to budget efficiently and also gives us flexibility to change our requirements, if necessary.

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CSA Consultants Pvt. Ltd

Forecasting Capabilities Planned to Increase Sales

CSA Consultants is planning to use Oracle CRM On Demand to generate sales forecast reports, to enable management to analyze leads and sales trends, and monitor how the company is performing. This will help managers see how Oracle CRM On Demand can be used to generate further IT sales and service leads and increase the companys annual revenue. It also plans to set up a Web portal through which customers can provide feedback on pre- and post-sales and implementation services and express interest in other available products and services.
Challenges

Effectively generate and follow up leads for the companys IT software and implementation services, as well as offer customers and IT partners, such as Oracle and Microsoft, the best possible service at all times Use a single repository to integrate data from various product and service departments and staff members, so customer call information, sales leads, and outcomes do not have to be e-mailed to managers and other sales and administration staff

Solutions

Improved lead generation rate 30% by integrating lead and sales data Increased lead-to-sale conversion rate 50% by efficiently monitoring leads, sales, and staff productivity Generated new product lead reports to share with IT partners, such as Oracle and Microsoft, which enhances the companys reputation with its partners, improves partner-dealer relationships, and helps ensure partners pass on more leads in future Created new lead lifecycle reports, saving staff and managers time previously spent on chasing or providing lead information Allowed redundant leads to be removed from the database, so that current lead data is more accessible Improved sales staff productivity and ensured the company is achieving a good return on investment on each team member, by monitoring and recording their activities Cut false leads by 75% to 80%, by requiring sales staff to enter more customer and lead generation details Ensured customer details, leads, and sales can easily be passed on to new or existing sales staff if a sales person leaves, by ensuring the recording of detailed sales information in a single database Avoided a large initial financial outlay and enabled flexibility in software requirements by implementing a pay-as-you-go, on-demand facility

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CSA Consultants Pvt. Ltd

Why Oracle

CSA Consultants, an Oracle Gold Partner, was keen to implement Oracle CRM On Demand to show its customers how easy it is to deploy and use the application. If we successfully implement a product in our own organization, our sales staff has the confidence to showcase that product in the market, explained Agrawal. Oracle is the market leader in CRM applications, so although we briefly considered Microsoft software, we didnt really look at anyone else. The company was also attracted by Oracles on demand model, as it felt this better met its business requirements.
Implementation Process

As an IT services provider, CSA Consultants implemented Oracle CRM On Demand without the help of a partner. Implementation began in October 2009 and the application went live in early 2010. We didnt have any difficulties deploying Oracle CRM On Demand and were impressed by the ease and speed with which the implementation took place, said Agrawal. The only challenge we faced was getting every member of the sales team to adopt and use the application correctly. We have one member of our technical team who is fully trained to provide ongoing training and support to our sales staff. By having constant interaction with the sales team, we can address any technical or usage issues as they arise and ensure we are getting the most out of the application.

109

Deroma Group

Oracle Customer:
Deroma Group Vicenza, Italy www.deroma.it

Deroma Group Implements Customer Management System, Consolidates Data for Greater Sales Efficiency
Deroma Group produces plant pots in three manufacturing units in Italy, the United States, and China. The company distributes its products to more than 8,000 garden centers around the world. Deroma produces three product linescontemporary, classic, and ethnicin three types of materialslight materials, earths, and colors. The entry-level lines are called Dec and Easy Basic.
Challenges

Industry:
Consumer Goods

Annual Revenue:
US$111.7 Million

Employees:
1,500

Develop a groupwide customer relationship management (CRM) solution to replace legacy tools Adopt a solution that reduces activation and development costs, with the ability to become operational quickly Implement a solution that can easily integrate with the companys management system Consolidate customer information into one structured database Guarantee the availability and flexibility of information to support sales agents working with large-scale retail chains, garden supply centers, and wholesalers

Oracle Products & Services:

Oracle CRM On Demand

Oracle Partner:
Atlantic Technologies www.atlantic.it

Solutions

Implemented Oracle CRM On Demand in the companys Spanish office after only five days of consulting with Oracle partner Atlantic Technologieswhile minimizing integration costs with existing IT tools Consolidated all customer information into a single database, including sales agents visits, order volumes, and purchase frequency of Deromas various potted plant containers Enhanced customer relations by making comprehensive information and data from the management system available to sales agents in an easy to use online format Accelerated response and replacement times by facilitating prompt complaint monitoring Maintained company sales levels despite unfavorable economic trends and reduced working hours Enabled company to take advantage of market trends in the garden supply product sector with improved tracking data including competitor pricing and product availability Cut data gathering time as the new system is easier to use

The adoption of Oracle CRM On Demand enabled us to maintain strong saleseven in a poor economic climatewith the aid of consolidated and easily accessible information. In addition, the ability to complete the implementation quickly and within the confines of our limited budget demonstrated how Oracle solutions are ideal for midsize companies. Alberto Zanella, IT Manager, Deroma Group

110

ESCO NRG Limited

Oracle Customer:
ESCO NRG Limited London, England www.esconrg.com

ESCO NRG Limited Uses CRM Solution to Power Initiative Providing Clean, Green Electricity to Households with Zero Start-Up Costs
Oracle CRM On Demand drives our initiative to raise awareness of the cost and environmental benefits for domestic customers using renewable energy in the home while giving us the lowest possible cost of ownership. Steven Rademaker, Chief Executive Officer, ESCO NRG Limited

Industry:
Utilities

Annual Revenue:
Under US$100 Million

Employees:
12

Oracle Products & Services:

Oracle CRM On Demand Oracle Accelerate for Midsize Companies

ESCO NRG Limited is a leading renewable energy service company engaged in the development, financing, installation, and long-term management of small- to medium-scale renewable energy projects across the United Kingdom and Europe. The company delivers high-quality, renewable energy solutions to domestic users and businesses in many industry sectors without high capital costs or long-term risks. ESCO NRG enables customers to reduce exposure to volatile energy prices while at the same time reducing their carbon footprint.
Challenges

Oracle Partner:
BPI On Demand www.bpiondemand.com

Build a customer and prospect database for SolarXchange, an initiative that allows householders to benefit from renewable energy at zero cost by providing solar photovoltaic (PV) systems free of charge to 2,500 homes in East Anglia Automate, integrate, and streamline the management of prospective customer inquiries, home suitability surveys, installations, system monitoring, contractual management, follow up, trouble shooting, and ongoing operations and maintenance of solar PV systems Launch SolarXchange initiative in a few weeks, without the need for upfront investment in technology, implementation, or consultancy, and minimize ongoing operating costs Add new data fields and functionality in line with growing and changing needs, such as revised eligibility criteria or additional customer details Extend SolarXchange to 10,000 homes in the United Kingdom by the end of 2012 Keep carbon dioxide emissions of the hardware and software used to manage SolarXchange as low as possible by using energy efficient data centers, in keeping with the low carbon philosophy of the business

Solutions

Implemented Oracle CRM On Demand to gain comprehensive, prepackaged customer relationship management (CRM) database and industry-leading customer management processes at an affordable per-user price, hosted at Oracles Austin data center where 25% of power comes from green sources Benefited from the expertise of Oracle Partner BPI On Demand and its award-winning Accelerate Solution to configure Oracle CRM On Demands flexible contact center, customer survey, telemarketing, and project management functionality to the specific needs of Solar Xchange, with no up-front consultancy fee Completed set-up and go live in three weeks with no up-front investment, a process that would have normally taken three months and cost US$80,000 to US$160,000 with an on-premise solution and without BPI On Demands Accelerate Solution

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ESCO NRG Limited

Provided a floating team of 14 contact center agents with Web-based access to Oracle CRM On Demand, enabling them to enter prospective householder details and ascertain type and orientation of property, including pitch of roof, legal ownership, and other details necessary to identify homes that qualify for the scheme Benefited from BPI On Demands Managed CRM Services to update the customer survey with more questions as required and add new function fields and eligibility criteria remotely, often making new features available immediately or within 30 minutes of the request Optimized scheduling of site visits using BPI On Demands clustering configuration and integration with Google Maps, which operates as a supported extension to Oracle CRM On Demand Used Oracle CRM On Demands pre-integrated, workflow-routed applications to process customer questionnaires rapidly and complete most installations within four weeks of the inquiry Captured 200 prospects in the first month on the Solar Xchange database and completed four installations by the end of the second month Ensured ability to support an increasing number of installations, targeted at 50 to100 per week during August and September 2011 Gained powerful analytics in Oracle CRM On Demand to enable future identification, profiling, and segmentation of households to determine likely suitability for nationwide rollout of Solar Xchange Began to evaluate use of mobile devices and tablet PCs to enable field-based surveyors, engineers, and installation teams to access appointments and update job status in real-time

Why Oracle

ESCO NRG Limited chose Oracle On Demand over competing hosted CRM products for its market leadership and configurable applications that can be adapted and scaled to its changing needs. We believe that Oracle CRM On Demand offers substantially better value than comparable software-as-a-service solutions, said ESCO NRG Limiteds Chief Executive Officer Steven Rademaker. Its modern, power-efficient data center, driven partially from renewable energy sources, complements our own commitment to using green energy and decarburizing our operations.
Partner

Oracle Gold Partner BPI On Demand configured the tools and processes in Oracle CRM On Demand to the specific needs of ESCO NRG and Solar Xchange. BPI On Demand is unique in offering a fully configured go-to-market solution without upfront costs. The groups ongoing consultancy and end-to-end support enables us to continuously improve customer service while cutting overhead, Rademaker said.

112

Graydon Netherlands

Oracle Customer:
Graydon Netherlands Amsterdam, Netherlands www.graydon.nl

Industry:
Professional Services

Graydon Netherlands Improves Sales Process by Centralizing and Enriching Customer Information with Customer Relationship Management Solution
Oracle CRM On Demand enables us to implement a more campaign-driven sales approach and allows flexible and quick adjustments, whether a campaign is successful or unsuccessful. Frank Fisser, Chief Commercial Officer, Graydon Netherlands

Employees:
500

Oracle Products & Services:

Oracle CRM On Demand

Oracle Partner:
Conspect Group www.conspect.nl

Graydon Netherlands (Graydon) is a full service consultancy for business and financial information. More than 11,000 companies in the Netherlands base their daily business decisions on the advice of Graydon. The company knows the financial situation of companies and organizations and their customers, partners, and prospects like no other and gives customers online access to financial information from more than 80 million companies in 73 countries. Graydon Netherlands is part of the international organization Graydon Holding NV, a leader in the field of credit management. Graydon Holding has 500 employees and maintains relationships with the three largest credit insurers in Europe. Graydon wanted to centralize commercial customer information and enrich it with business and financial information available from other sources within the company. It chose Oracle CRM On Demand to support this objective and to improve the productivity of its sales team and the effectiveness of its marketing initiatives.
Challenges

Improve lead conversion rates and enhance relationships with existing customers by centralizing commercial customer informationsuch as contact information, meeting reports, proposals, and other data that was located in different applications and is required to provide its credit management servicesinto a single solution Create a single interface for various sources of data, like geo-economical, financial, and human resources information, as well as profitability overviews, to improve the effectiveness of sales initiatives Integrate commercial customer information with financial informationsuch as credit ratings and profitabilityinto a customer relationship management (CRM) solution to better target new prospects and monitor potential financial issues with existing customers Visualize the network or structures of larger companies or holdings to improve turning sales leads into new credit management service clients

Solutions

Implemented Oracle CRM on Demand as a centralized solution that enables sales managers to access up-to-date information on customers and prospects around-the-clock, from any location Increased sales personnel productivity by reducing preparation time for customer meetings and improving customer relationships to ultimately boost 14 conversion rates

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Graydon Netherlands

Provided a flexible, campaign-driven sales approach based on segmentation of the commercial information the company providesfor example by stratifying prospects based on vertical markets or geo-economical informationto enable rapidly assessing the performance of campaigns to extend or adapt them as needed Created a single interface for all available customer dataproviding a 360-degree overview and real-time insight into customer relations and sales managers performance Visualized the network or structures of larger companies or holdings by adding extra financial and business information from internal sources, enabling specific targeting of prospects (for example, companies closely linked with existing customers)

Why Oracle

Graydon Netherlands chose Oracle CRM On Demand because it provided a robust and scalable solution and enabled rapid implementation, as it is based on the software-as-a-service model.
Implementation Process

The complete implementation of Oracle CRM On Demand, and the integration with the financial information that Graydon provided for added value to the solution, was done in five weeks time.
Partner

Oracle and Graydon will form a partnership to offer prospects and existing customers of both companies a solution that integrates Oracle CRM On Demand and the financial information that Graydon offers, based on the successful implementation at Graydon. This integration will allow users to access up-to-date information on customers and prospects 24/7, from any location. Conspect Group can implement this integrated solution in approximately five weeks, as done at Graydon.

114

HanStar Hardware International Co., Ltd

Oracle Customer:
HanStar Hardware International Co., Ltd Guangzhou, China www.hanstarhardware.com

HanStar Hardware International Co., Ltd Boosts Efficiency 25%, Improves Sales Order Conversion Rate by 15%
Based in China and with offices in Hong Kong, HanStar Hardware International manufactures and markets furniture and fittings. The company runs seven departments logistics, manufacturing, marketing, purchasing, quality control, R&D, and salesthat deliver more than 4,000 general, bedroom, office, kitchen, and other household fittings. It has a distribution network spanning 40 countries.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$30 Million

Employees:
70

Implement a customer relationship management (CRM) system to provide the sales, marketing, and senior management teams with an in-depth view of customer profiles, sales leads, pending orders, and marketing activities Streamline sales and marketing processes to increase productivity and provide prompt service to customers Enable sales staff to analyze sales results for furniture product lines, by customer, region, quantity, and other criteria

Oracle Products & Services:

Oracle CRM On Demand

Oracle Partner:
Digital China www.digitalchina.com

Solutions

Engaged Oracle Platinum Partner Digital China to implement Oracle CRM On Demand and provide system training for sales and marketing staff prior to go-live Provided sales, marketing, and management teams with a complete view of customers, including their profiles, contact details, sales and service histories for furniture and fittings orders, and sales opportunities Optimized customer relationship management by standardizing contact, sales, and marketing workflows, helping to increase efficiency by 25% Cut sale cycle times by 8%, by streamlining the sales process from initial contact, to order processing and product delivery Improved the sales order conversion rate by 15%, by allowing staff to review the status of sales initiatives to act quickly if opportunities to sell furniture and fittings are spotted Increased customer satisfaction by 10%, by using a dashboard to analyze and improve service deliveries Integrated Oracle CRM On Demand with enterprise resource planning (ERP) system, ensuring customer contact and sales order data flows through to the CRM system and can be viewed within the context of sales, marketing, and service management

Oracle CRM on Demand made it possible for our sales, marketing, and management teams to have a complete view of our customers across the world. It has enabled us to act quickly on sales opportunities and increase our sales conversion rate by 15%. Aper Yuan, Associate Director of Development, HanStar Hardware Co., Ltd.

115

MidSouth Bank N.A.

Oracle Customer:
MidSouth Bank N.A. Lafayette, LA www.midsouthbank.com

MidSouth Bank N.A. Improves Customer Service and Revenue Generation Capabilities
MidSouth Bank, N.A., a subsidiary of MidSouth Bancorp, Inc., offers a full range of banking services to commercial and retail customers in south Louisiana and southeast Texas. The bank focuses on offering commercial and consumer loans and deposit services to individuals and midmarket businesses.
Challenges

Industry:
Financial Services

Annual Revenue:
US$13 Million

Employees:
420

Replace product-centric systems with a customer relationship management solution for a 360-degree view of customers and banking relationships to drive sales and boost customer loyalty Automate the banks commissions program, which is traditionally labor intensive, difficult to manage and change, and not aligned with current bank objectives

Oracle Products & Services:

Oracle CRM On Demand Oracle Accelerate for Midsize Companies

Solutions

Oracle Partner:
eVerge Group www.evergegroup.com

Worked with Oracle Partner eVerge Group to deploy Oracle CRM On Demand, using its Oracle Accelerate Financial Services CRM solution as the foundation for a new customer centric sales, service, and analytics platform for 420 customer facing and back office employees across 34 centers Achieved a 360-degree view of customer relationships with the bank to drive more meaningful and personalized interactions Supported the banks business redevelopment effort using Oracle CRM On Demand to institutionalize repeatable processes, practices, and management review mechanisms Enabled managers to effectively track sales activities without distracting the sales team from their responsibilities Deployed a customer on-boarding process that is more structured and consistent for an improved customer experience and expanded upsell opportunities Automated internal service processes so all service requests are now initiated in and tracked through Oracle CRM On Demand Enabled bank tellers to enter referrals (such as for a credit card or mortgage) into Oracle CRM On Demand where they are automatically directed to the proper department for follow-up Integrated Oracle CRM On Demand with a third-party sales compensation and performance management tool to simplify calculating sales compensation and to give sales people up-to date tracking of their current compensation Enabled better alignment of sales and service plans to goals

Historically, we looked at our business from a product-centric perspective rather than from a customer-centric view. With Oracle CRM On Demand, we have a customer-centric sales, service, and analytics platform that enables us to put the banking customer front and center, while also gaining greater visibility into our operations. Alex Calicchia, Chief Marketing Officer and EVP, MidSouth Bank, N.A.

116

Morbark, Inc.

Oracle Customer:
Morbark, Inc. Winn, MI www.morbark.com

Morbark, Inc. Improves Sales and Marketing Processes and Gains Insight with Integrated Solution
Founded in 1957 as a single blacksmith shop, Morbark, Inc. has grown into a one-million-square-foot complex that manufactures high-performance, heavy equipment used in the recycling, construction, sawmill, biomass energy, and forestry industries. Its products include tub grinders, wood hogs, drum chippers, brush chippers, shredders, de-barkers, peelers, and conveyors.
Challenges

Industry:
Industrial Manufacturing

Employees:
500

Oracle Products & Services:

Oracle CRM On Demand Oracle CRM On Demand Mobile Sales Assistant

Foster growth in an increasingly competitive and price sensitive recycling and forestry equipment industry by standardizing and optimizing sales and marketing processes and initiatives Track the effectiveness of marketing campaigns promoting hundreds of diverse, new and used heavy equipment products Establish key performance indicators (KPIs) to measure sales representatives success Increase the efficiency of sales and marketing operations

Solutions

Implemented Oracle CRM On Demand to establish a single version of the truth and to automate sales processes across Morbarks diverse product lines in the U.S. and abroad Increased sales effectiveness and efficiency while improving measurement and accountability with KPIs Provided sales representatives with better, more timely information to increase impact of customer engagements Created a collaborative medium for recording and sharing customer information, including enabling sales representatives to access data from mobile devices to improve productivity Integrated smoothly with the companys Oracle JD Edwards EnterpriseOne enterprise resource planning (ERP) system, sharing customer data for financials and other key operations Established closed-loop marketing capabilities to determine return on investment of all campaigns, optimizing outcomes and enabling more advanced relationship-building tactics Benefited from low cost of implementation and maintenance while ensuring high levels of data security via a hosted model Gained a system that will enable the company to more precisely target and focus its sales initiatives through a better understanding of where potential customers stand in the sales cycle and which offer the greatest potential Completed the implementation in three months and realized high user adoption rates, thanks to the applications ease of use

With Oracle CRM On Demand, we are bringing new structure and precision to our sales and marketing processes. Were also very eager to take full advantage of the solutions powerful analytics capabilities, which will drive further optimization. Tim Adams, Marketing Manager, Morbark, Inc.

117

SCI Sales Group

Oracle Customer:
SCI Sales Group London, United Kingdom www.scisalesgroup.com

SCI Sales Group Gains Reporting Power and Improves User Experience with Flexible Customer Relationship Platform
With the help of Oracle CRM On Demandand its pay-per-user model, straightforward reporting, and easy-to-use interfacewe have dramatically improved our ability to move the business forward. Robert Yuile, Chief Operating Officer, SCI Sales Group

Industry:
Professional Services

Annual Revenue:
Under US$100 Million

Employees:
50

Founded in 2002, SCI Sales Group is a business-to-business (B2B) telemarketing organization specializing in developing sales opportunities for other organizations throughout Europe. The companys customers are spread across a range of vertical markets including IT, telecommunications, leisure, and hospitality. SCI previously used Microsoft Dynamics for customer relationship management (CRM) but the telemarketing team found using that system was time-consuming, cumbersome, and complex. In addition, team leaders were spending a great deal of timeup to one hour each daycollating information to create management reports. SCI worked with partner BPI OnDemand to implement Oracle CRM On Demand to address these challenges. The company selected Oracle, as it could tailor the solution to meet its specific requirements and would be able to migrate existing customer records over the course of a weekend, limiting downtime. Since deployment, SCI has seen huge efficiency savings and has addressed its two key problems, reducing time spent on management reports and CRM complexity.
Challenges

Oracle Products & Services:

Oracle CRM On Demand Oracle Accelerate for Midsize Companies

Oracle Partner:
BPI OnDemand www.bpiondemand.co.uk

Enable a professional telemarketing team to deliver excellent results to its wide range of customers across the B2B arena by improving the flexibility and usability of the business-critical CRM system Replace a cumbersome and difficult legacy CRM system with a more flexible solution that offers straightforward reporting capability and can manage different data types from a range of customers and markets Integrate the CRM system with marketing modules, direct mail, and e-mail campaigns to increase sales conversion rates Save time producing daily reports and improve reporting capabilities for customers Implement a solution with a pay-per-user model to support business growth Improve sales pipeline data management, and provide clients with better statistical information regarding sales campaign progress

Solutions

Saved time by gaining the ability to produce management reports with one click instead of manually collating information Enabled easier tracking of the customer sales pipeline on a daily, weekly, and monthly basis

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SCI Sales Group

Strengthened reporting capabilities by delivering value-added service to customers in B2B industriesincluding IT and telecommunicationsand providing improved information about telemarketing and sales acceleration campaign effectiveness Supported future business growth by implementing a pay-per-user solution Improved the user experience for the 35-person telemarketing team, simplifying the CRM system and eliminating previous confusion caused by multiple screens Worked with Oracle partner BPI OnDemand to replace Microsoft Dynamics with Oracle CRM On Demand, taking just six weeks to plan and prepare and one weekend to migrate data Used the partners Oracle Accelerate for Midsize Companies solution for Professional Services to speed up and simplify solution implementation with prepackaged templates Deliver tailored analytics according to customer requirements with reporting capabilities inherent within Oracle CRM On Demand, generating new business Provided employees with additional flexibility, enabling them to work remotely

Why Oracle

We replaced Microsoft Dynamics with Oracle CRM On Demand for a number of reasons. Microsoft Dynamics was very static and difficult to use. Oracle CRM On Demand has strong analytics, and it provides dynamic workflows. Because we work with clients in various markets, we needed to track the sales pipeline and sales stages in different ways according to customer requirements. The Oracle solution enabled us to set up workflows that are dynamic, so that each agent can see relevant views based on the campaign they are working on, said Robert Yuile, chief operating officer, SCI Sales Group.
Partner

The implementation was very smooth because our partner, BPI OnDemand, spent a lot of time planning beforehand. BPI OnDemand identified the workflows that we needed, the reporting requirements, and how to set up users. When it came to the actual implementation, we replaced Microsoft Dynamics with Oracle CRM On Demand in over just one weekend, said Robert Yuile, chief operating officer, SCI Sales Group. Within six weeks of the initial meeting with BPI OnDemand, we were up and running. From an integration point of view, its one of the easiest projects Ive worked on, largely because the product itself is so easy to use and also because of BPI OnDemands support, Yuile said

119

Seneca Companies, Inc.

Oracle Customer:
Seneca Companies, Inc. Des Moines, IA www.senecaco.com

Seneca Companies, Inc. Supports Business Expansion with Standardized Sales Processes across Divisions
Seneca Companies, Inc. is a petroleum distribution and environmental services company that is growing into a full-scale industrial services provider. It operates nine divisions, offering petroleum construction, service and distribution, environmental consulting, remediation, industrial cleaning, emergency spill response, waste disposal and removal, and industrial fluid handling solutions.
Challenges

Industry:
Oil & Gas

Annual Revenue:
US$70 Million

Employees:
250

Establish a standardized sales process that ensures consistency and accountability; allowing management a 360-degree view Improve customer service and cross-selling success with up-to-date customer data and by coordinating the sales efforts across nine divisions Improve tracking and reporting on marketing initiatives

Oracle Products & Services:

Oracle CRM On Demand

Oracle Partner:
Intelenex www.Intelenex.com

Solutions

Implemented Oracle CRM On Demand to establish one source of the truth for sales activity, ensuring transparency across divisionsfrom petroleum equipment to environmental consultingand enabling better coordination of sales efforts Facilitated selling across divisions to provide customers with a complete solution Enabled Seneca to dramatically increase the volume of lead information exchanged across divisionsfrom a rate accounting for US$50,000 in expected revenue to nearly US$3 million in expected revenue, representing a 60-fold increase Gained a wealth of dashboards and analytics for improved management insight and control Enabled the marketing team to automate data segmentation to track return on investment for marketing efforts by division, location, and sales personsaving many hours of manual data gathering and analysis Improved customer relationships by enabling users to track relationship notes and share them with new users when employees leave or when account ownership changes Supported future plans to integrate with the companys JD Edwards EnterpriseOne environment Gained a scalable solution with predictable implementation and maintenance costs due to the hosted environment

Oracle CRM On Demand provides the customer insight and cross-division coordination we need to make the case to our customers for a complete solution. We have already increased revenue by US$500,000 due to cross-selling. Susan Metheny, Marketing Manager, Seneca Companies, Inc.

120

Siemens Information Services

Oracle Customer:
Siemens Information Services Bangalore, India www.siemens.com

Siemens Information Services Increases Productivity by 20%, Saves US$110,000 on Infrastructure

Siemens Information Services Pvt, Ltd. was established in 2002 to provide back-office account processing services to Siemens vendors. The company works with Siemens healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. Siemens Information Services currently employs more than 1,000 at two offices in Bangalore and Chennai.
Challenges

Industry:
Professional Services

Employees:
More than 1,000

Oracle Products & Services:

Oracle CRM on Demand

Oracle Partner:
PathCRM www.pathcrm.com

Implement an online customer relationship management system that allows the company to process and provide services related to payroll and accounts payable data, and communicate with partners, vendors, and staff across various organizations and time zones Provide more comprehensive information to vendors, partners, associates, and internal management regarding the status of payroll, accounts receivable, and other accounting requests Reduce the time it takes to deal with service requests and avoid them being prioritized wrongly or missed entirely Improve resolution times and streamline financial reporting Reduce attrition rates by creating a better environment for staff

Solutions

Engaged Oracle Partner PathCRM to deploy Oracle CRM On Demand to improve the financial services provided to Siemens suppliers, vendors, and employees across multiple sectors, divisions, and locations Reduced financial reporting time from weeks to less than a day Increased employee productivity by 20% by integrating Oracle CRM On Demand with Microsoft Outlook, reducing the amount of manual processing needed when handling requests Deployed a gateway that provides SMS notifications to internal and external customers who require status updates on requests raised Saved more than US$110,000 (5 million rupees) on software licensing, hardware, and system maintenance costs Secured sensitive client data with a hosted service Improved employee attrition rates by 10% by providing staff with clearer information and a better work environment

Oracle CRM ON Demand provides us with a complete view of each customers data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region. Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd.

121

Silverdell Plc

Oracle Customer:
Silverdell Plc London, United Kingdom www.silverdell.plc.uk

Industry:
Professional Services

Silverdell Plc Achieves 100% Return on Investment on its Consolidated Customer Relationship Management System in Just Six Months, Improves Customer Service, and Wins New Contracts
We are absolutely delighted with the success of our Oracle CRM On Demand implementation. Without this centralized system, we simply could not achieve our aggressive growth targets for the coming years. Mark Roberts, Group Sales Director, Silverdell Plc

Employees:
860

Oracle Products & Services:

Oracle CRM On Demand Oracle CRM On Demand Connected Mobile Sales Oracle Accelerate for Midsize Companies

Silverdell Plc is an environmental support services organization that specializes in the management and removal of asbestos and other hazardous materials. The group is comprised of four businesses, which provide managed solutions for the assessment, survey, safe handling, and removal of hazardous or potentially hazardous waste. Silverdell works across the public, private, construction, and industrial markets and is committed to creating an improved and protected environment in which to live and work. Silverdell has grown rapidly through both organic growth and acquisition. As a result, it needed to consolidate its sales processes across the organization to take advantage of untapped horizontal and vertical marketing opportunities within its client base. Silverdell wanted to improve its customers experience by offering a broader range of services under a single contract to enhance customer service and reduce costs. Silverdell worked with Oracle Gold Partner BPI OnDemand to implement Oracle CRM On Demand in just four months. Silverdell rationalized its systems and sales processes into one place, simplified sales, and reduced IT spending, which helped to increase revenue from US$90 million to a projected US$110 million, with the capacity to grow to US$150 million.
Challenges

Oracle Partner:
BPI OnDemand www.bpiondemand.co.uk

Consolidate customer records from four separate business units to ensure better customer service for local authorities, construction firms, and property management companies Enable organizational growth with centralized processes, improved customer information, and greater sales pipeline visibility to assist with up-selling and cross-selling throughout the group Remove duplicate customer records Eliminate reliance on paper-based systems, Excel spreadsheets, and Access databases, and replace with one forward-looking customer relationship management (CRM) system Improve customer service and processes with one cohesive service that covers consulting regarding hazardous waste through to management and removal through to training and support

Solutions

Worked with Oracle Gold Partner BPI OnDemand Ltd. to implement the Oracle solution across the four business units, using the partners Oracle CRM On Demand Accelerate solution Hosted the cloud-based solution at Oracles Austin data center, where 25% of all power comes from green sources

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Silverdell Plc

Achieved 100% return on investment in just six months Improved visibility and enabled the identification of two new customer sales opportunities worth US$122,000, which would not have been picked up without Oracle CRM On Demand Centralized CRM processes to enable significant expansion into new global markets for asbestos management and removal, and improved access to new contracts locally Improved resource planning and location matching with Oracle CRM On Demand, leading to a significant new government contract to clear 60% of the United Kingdoms nuclear waste Provided access to Oracle CRM On Demand for more than 120 users and an additional 60 mobile users, with the ability to increase user numbers as required Improved customer satisfaction by 10% with better communication, better responsiveness, and faster delivery of reports on issues such as asbestos risk Improved sales communication and coordination across the four business units, achieving a 200% increase in sales effectiveness Saved half a day per week, per employee by eliminating manual collection and reporting on sales and customer pipeline information for the weekly board meetings, thanks to seamless integration between Oracle CRM On Demand and existing finance software Reduced travel for site management personnel and engineers thanks to better resource planning achieved with Oracle CRM On Demand. Reduced necessary IT hardware and infrastructure significantly, leading to a corresponding reduction of electricity usage

Partner

BPI OnDemands tailored Oracle Accelerate solution for Oracle CRM On Demand met Silverdell Plcs specific requirements to offer a range of environmental support services to a broad range of customers. BPI OnDemands business model ensures that there are no upfront costs. Silverdell pays a monthly fee based on number of users which enables it to carefully budget and scale up the system as necessary. BPI OnDemand Ltd. was the only solution provider who really listened to what we wanted. They delivered free-of-charge workshops to learn about our business and requirements, and to understand how we operate during the proof of concept process, said Mark Roberts, Group Sales Director, Silverdell Plc. In addition, BPI OnDemand Ltd. will stay with us throughout the contract. This is a major advantage as with other CRM suppliers, we would have needed to recruit a CRM specialist to manage the system. Overall, the collaboration between Silverdell, BPI OnDemand, and Oracle has delivered the most outstanding improvements, both tangible and intangible, to Silverdell and our customers. We have achieved a 200% improvement in sales effectiveness across the organization, improved margins, and eliminated unnecessary IT expenditures. At the same time, customer experience has improved by 10% with better responsiveness and communication.

123

Trinity Maxwell

Oracle Customer:
Trinity Maxwell London, United Kingdom www.trinitymaxwell.com

Trinity Maxwell Improves Customer Service and Eliminates Customer Churn, Increases Sales by 65% with Hosted CRM System
Oracle CRM On Demand has transformed the way we operate as a business and enables us to be 100% client centric. Nigel Waddell, Managing Director, Trinity Maxwell

Industry:
Communications

Annual Revenue:
Under US$100 Million

Oracle Products & Services:

Oracle CRM On Demand Oracle Accelerate for Midsize Companies

Trinity Maxwell, an independent telecommunications reseller, provides a customized telecommunications services for midsize businesses based in London. The company focuses on personal service and provides its customers with mobile voice and data solutions, device security and management, mobile cost management, fixed-line services, and audio and video conferencing solutions. Trinity Maxwell had a different IT system for each departmentincluding sales, marketing, customer service, and billingwith no single view of the customer. The organization wanted to implement a comprehensive customer relationship management (CRM) system to provide a high level of service. In particular, it needed a system that could automate contract renewals. Trinity Maxwell worked with Oracle Partner BPI OnDemand Ltd to implement Oracle CRM On Demand, tailor the solution to meet its specific needs, and deliver it within just two months. With no up-front costs, since implementation Trinity Maxwell has reduced customer churn to zero, increased sales by 65%, and its sales pipeline by 300%.
Challenges

Oracle Partner:
BPI OnDemand Ltd www.bpiondemand.co.uk

Implement a comprehensive CRM system that can scale as the customer base expands and the company offers more midsize businesses a broader range of communications solutions Eliminate manual processes and double-keyed data Ensure that the CRM system is user-friendly and straightforward to administrate Improve data entry, reporting, and analytics to streamline communication-solution sales and provide better customer service Improve service for telecommunications customers with enhanced telephone usage information that enables customers to make more informed and cost-effective business decisions

Solutions

Increased telecommunications service sales by 65% and improved lead conversion rate by 120% Grew telecommunications sales pipeline by 300% by integrating the in-house marketing tool with Oracle CRM On Demand to improve segmentation and e-mail marketing Reduced customer churn rate to zero with the help of Oracles automated contract renewal processes Worked with Oracle Gold Partner BPI OnDemand Ltd to implement Oracle CRM On Demand, using its Oracle Accelerate solution for the telecommunications industry, to improve customer service and sales processes

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Trinity Maxwell

Improved analytics and reporting, enabling a more personalized service for customers, including the ability to temporarily change mobile tariffs if a customer is using a telephone abroad Eradicated double-keying data by eliminating reliance on disparate, nonintegrated systems and manual processes Eliminated using spreadsheets for reporting and improved account visibility for each customer, with the transactions for all individuals on a account viewed together Provided customers with more detailed information on common malpractices, such as dialing 0800 numbers in the UK, which are often wrongly thought to be free of charge on particular mobile networks, with the more comprehensive analytics and reporting inherent in Oracle CRM On Demand Improved sales processes by sharing calendars and appointments between telemarketing and sales teams Tailored Oracle CRM On Demand to each role, saving employees time by only showing the information they need, such as telephone numbers for telemarketing personnel or the full analytics suite for customer service operatives

Why Oracle

We chose Oracle because Oracle CRM On Demand, managed by BPI OnDemand Ltd, was the perfect choice for us, said Nigel Waddell, managing director, Trinity Maxwell. We discounted Microsoft Dynamics and Salesforce.com for two reasons. First, the hidden implementation and post implementation support costs for these two solutions were prohibitive. Second, we did not have the internal resources required to manage these systems, and Oracle could provide the support we needed.
Partner

BPI OnDemand Ltd enabled us to get the most from our Oracle implementation and ensured it was built with our core business in mind, Waddell said. BPI OnDemand Ltd. was the most knowledgeable of the companies we talked to, and it clearly understood our business vision. The consultants took the time to show us solution benefits we hadnt considered, and they were open and honest throughout our discussions. Crucially, BPI OnDemand Ltd. was able to deliver Oracle CRM On Demand in just two months, with no upfront costs. We now have a partner who will continue to work with us throughout our contracts duration.

125

Action Construction Equipment Limited

Oracle Customer:
Action Construction Equipment Limited Haryana, India www.ace-cranes.com

Action Construction Equipment Limited Increases Sales by 30%, Closes Monthly Reports in Three Hours
Oracle E-Business Suite has enabled us to integrate sales, manufacturing, and financial data from our offices and dealerships so we can now produce accurate financial reports, manage our inventory more effectively, and upload information to the government in a timely manner. Karan Singh, Head of IT, Action Construction Equipment Limited

Industry:
Industrial Manufacturing

Annual Revenue:
US$150 Million

Employees:
400

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Inventory Management Oracle Order Management Oracle Discrete Manufacturing Oracle Purchasing Oracle Business Accelerators

Action Construction Equipment Limited (ACE) is an Indian manufacturing company specializing in cranes, materials handling, construction, and earth moving equipment. The company manufactures mobile cranes, including pick and carry, truck-mounted, rough terrain, and lorry loader models, as well as tractors, tower cranes, loaders, vibratory rollers, truck-mounted cranes, crawler cranes, forklifts, and other construction equipment. ACE has around 9,000 customers throughout the engineering, construction, mining, defense, and infrastructure industries in India. The company has its headquarters and manufacturing plant in Faridabad, northern India, and more than 60 area, regional, and sales and service offices, and dealerships across the country. It employs 400 staff. For the last five years, ACE had grown about 70% per year and had opened seven new sales offices in the past two years alone. With plans to open two additional offices in the second half of 2011, it needed a new enterprise resource planning (ERP) system to support this growth. In June 2009, it engaged Oracle Partner Chain-Sys to implement Oracle E-Business Suite Release 12 (R12) modules, including Oracle Financials, Oracle Inventory Management, Oracle Purchasing, Oracle Order Management, and Oracle Discrete Manufacturing. The modules were implemented using the Oracle Business Accelerators methodology. We had been using the same internally designed software for five or six years, and it was no longer supporting our business needs, explained Karan Singh, head of IT, ACE. The system worked fine when we only had two or three locations, but as the company grew, the database was unable to cope with the increase in data, especially financial and inventory information, and we were unable to extend the system to new locations. Oracle E-Business Suite is a scalable ERP application that will support our growth, said Singh. We have been able to integrate sales, manufacturing, and financial data from across our offices and dealerships, and can now produce accurate financial reports, manage our inventory more effectively, and upload information to the government in a timely manner.
Reduced Month-End Reporting Times

Oracle Partner:
Chain-Sys (India) Ltd www.chain-sys.com

ACE is using Oracle Financials to integrate its financial data from more than 60 area, regional, and sales offices. This has enabled the company to produce monthly and quarterly financial reports faster and upload the necessary accounts information to the government more effectively. We have to submit accounting information to the government every quarter, said Sanjay Girotee, financial applications team leader, IT, ACE.

126

Action Construction Equipment Limited

Key Benefits:
Reduced month-end reporting time from three days to three hours Cut the time it took to complete preproduction tasks from five days to two days Reduced the time it took to close financial reports and upload them to the correct authorities from up to 24 days to one week Captured customer orders twice as fast by integrating order details, such as product-specifications and account details in one system Enabled the company to assemble crane components faster, which improved customer relationships and increased sales by 30% Completed the manufacturing process 60% to 70% faster by ordering components in advance from a bill of materials Met customer delivery requirements 90% of the time by finishing production and generating invoices quicker Streamlined the purchase ordering process by standardizing product names and codes Ensured dealers received the correct amount of commission by monitoring them more closely Streamlined freight payment processing, which freed accounts staff to focus on other tasks Used Oracle Business Accelerators to complete the deployment in six months

It now takes us a week to close the books, complete the reports, and upload them to the correct authorities. Previously, that process would take us up to 24 days. We can also complete our month-end reports in two or three hours, whereas previously it would take two or three days. The company also uses Oracle Financials to produce a number of customized reports to confirm stock availability or review the customers account balance, which has improved customer relationships and satisfaction. We are also able to generate sales invoices more quickly and deliver our products on time, said Girotee. We are now meeting our customer delivery requirements 90% of the time, which is a definite improvement. By integrating sales, purchasing, and financial information in Oracle E-Business Suite, ACE is able to monitor its dealers more effectively, keeping better track of sales within a set period of time so that the dealers receive the correct commission. This integration also means payments to freight companies can be handled more efficiently. Previously, ACE was generating purchase orders and keeping track of payments in a separate system. Now that these payments are handled through Oracle Financials, the company is able to better utilize its staff, by giving employees who were working on the freight payments other tasks.
Preproduction Activities Completed Faster

ACE has cut its preproduction activity, such as checking inventory and generating a bill of materials, from five days to two days by using Oracle Inventory Management. Previously, many items were manufactured against a customer order, so numerous components needed to make the cranes werent kept in stock and had to be requested once a customer order was received. The company assembles cranes to order after a customer has chosen components from various available options. It was hard to complete customer orders on time, as it took up to five days to finish this preproduction process before production could begin. Now we can configure all our products based on their values, we can easily generate a bill of materials and quickly re-order the necessary stock to manufacture a customers order, said Girotee. We can complete our production on time and manage our inventory better.
Manufacturing Processes Streamlined

ACE is using Oracle Discrete Manufacturing to streamline its manufacturing process even further, and is now manufacturing customer orders for cranes and other construction equipment 60% to 70% faster.

127

Action Construction Equipment Limited

We are using an assemble-to-order system, so we generate a bill of materials, then order the stock and pre-assemble the crane components before we get the next customer order, explained InderPreet Singh, assistant manager, IT, ACE. Once we have the customers exact requirements we can put together their machine much faster, which has improved our customer relationships and increased sales by 30%.
Orders Captured Faster

By using Oracle Order Management to capture customer order information, such as product specifications and account details on a single integrated system, ACE sales staff has been able to complete the order entry process almost twice as fast. Our legacy system involved recording order information in different channels, such as direct sales, dealer management, and distributing systems, said Singh. The process took so long we were falling behind on our delivery requirements, but now the system is integrated we are completing our orders and shipping them on time.
More Efficient Purchase Ordering

Each crane ACE makes comprises thousands of components. Oracle Purchasing has enabled the company to streamline its purchase order processing and more effectively integrate order information such as the number and type of components ordered and the supplier used. We had a very unorganized purchase ordering process, said Singh. Our different locations had separate names and codes for the same components, which made it very difficult to re-order stock efficiently or to maintain our inventory. Now the product information is integrated, we all use the same names and codes so our inventory has stabilized and the ordering process is less chaotic.
Rollout Completed Faster with Proven Methodologies

During the deployment, ACE used Oracle Business Accelerators, a set of deployment tools and methodologies, developed by Oracle and its partners, to help cut implementation time. Oracle Business Accelerators enabled the company to automatically configure the Oracle E-Business Suite modules using best-practice business flows. This ensured the deployment met our business requirements and we could complete the rollout in six months, said Singh. It would have taken us 12 months to finish if we didnt have access to these tools.
Why Oracle?

ACE needed an ERP application that would support the companys growth and integrate its many regional and sales offices. After working with Oracle on a previous project, ACE was impressed with its products and services and felt Oracle E-Business Suite was the only solution that would meet its needs.

128

Action Construction Equipment Limited

Oracle Partner Chain-Sys gave ACE a brief presentation on the benefits of Oracle E-Business Suite R12 and managers quickly decided that the application met the companys requirements.
Implementation Process

Chain-Sys spent about 15 days working within ACE to get a better understanding of the company, before beginning the implementation with Oracle Purchasing. Once ACE employees had worked with this module for a week or so, the company rolled out the other four modules at ACEs main office locations. Chain-Sys provided ACE with training and support for several months. Chain-Sys also trained separate members of the IT team to offer specialized assistance for each application. ACE went live with Oracle E-Business Suite R12 in April 2010; however, with so many area, regional, and sales offices across India, the rollout will continue throughout 2011. The company is also planning to implement Oracle Fixed Assets and Oracle CRM On Demand in mid-2011.

Action Construction Equipment Ltd (ACE) is an Indian-based manufacturing company specializing in cranes, material handling, and construction equipment. It has more than 60 area, regional, and sales and service offices and dealerships across the country, employs 400 and caters for around 9,000 customers.

129

Ascend Telecom Infrastructure Private Limited

Oracle Customer:
Ascend Telecom Infrastructure Private Limited Hyderabad, India www.aipl.net

Ascend Telecom Infrastructure Private Limited Gains More Insight into Revenue, Completes Projects 25% Faster
Oracle E-Business Suite is an integrated financial and inventory management system that enables Ascend Telecom to identify and protect revenue, and control the movement of assets across the country. This helps us stay competitive in the Indian telecommunications market. Murali Shankar, Head of Finance and Accounts, Ascend Telecom Infrastructure Private Limited

Industry:
Communications

Annual Revenue:
US$13.5 Million

Employees:
200

Oracle Products & Services:

Oracle E-Business Suite R12.1.2 Oracle Financials Oracle Inventory Management Oracle Order Management Oracle Purchasing Oracle Daily Business Intelligence Oracle Business Accelerators

Established in 2002, Ascend Telecom Infrastructure Private Limited is a telecommunications infrastructure leasing company offering tower space to wireless operators in 15 Indian states. Ascend Telecom also offers project management, specialized site acquisition, and soil testing services to telecom operators. The company services customers, such as Idea, BSNL, Vodafone, Reliance Communications, and Tata Teleservices, from its headquarters in Hyderabad and 12 offices across India. In 2007, Mauritian growth capital firm New Silk Route purchased Ascend Telecom and decided to replace the companys existing home-grown accounting application with a more advanced and integrated software suite. This would help Ascend Telecom automate its business processes, and gain a competitive advantage over other large organizations in the telecommunications infrastructure leasing market. We have 13 branches across India and only two were using the existing accounting system, said Murali Shankar, head of finance and accounts, Ascend Telecom Infrastructure Private Limited. Managers typically used spreadsheets to manage financials and inventory, and track the movement of assets between our branches. We needed an integrated system in which this data could be shared between our multiple locations. In mid-2010, Ascend Telecom engaged Oracle Partner Blue Star Infotech Limited to use Oracle Business Accelerators to deploy Oracle E-Business Suite Release 12.1.2 modules for Oracle Financials, Oracle Daily Business Intelligence, Oracle Inventory Management, Oracle Purchasing, and Oracle Order Management. Oracle E-Business Suite is an integrated financial and inventory management system that enables Ascend Telecom to identify and protect revenue, and control the movement of our assets across the country, said Shankar. This helps us stay competitive in the fast-moving Indian telecommunications market.
Centralized System Offers More Insight into Revenue

Oracle Partner:
Blue Star Infotech Limited www.bsil.com

Ascend Telecom sells towers and electronics space to mobile operators and service providers across Indias telecommunications circles (a term used for telecommunications service areas in India ). The company maintains this equipment and also acquires suitable land and roof tops to build towers and other infrastructure on behalf of its customers. Ascend Telecom uses Oracle Financials to easily determine which customers across each telecommunications circle are generating the most revenue.

130

Ascend Telecom Infrastructure Private Limited

Key Benefits:
Determined which customers across each telecommunications circle in India were generating the most or least revenue, which enabled the company to better allocate marketing and sales resources Improved efficiency and helped to better control cash flow across the organization Completed telecommunications infrastructure projects 25% faster than previously Enabled staff to prepare sales orders quickly, and ensured customer orders had the correct information so they could be processed without any errors Recognized sales by customer, product, and telecommunications circle, which provided data that made it easier to up-sell and cross-sell services based on customer buying habits Used proven Oracle implementation methodologies to deploy the system in three months compared to the six months it would take if these techniques werent employed

Managers have instant access to information about where our revenues are on the rise and, importantly, where they have decreased, so we can take appropriate action, said Shankar. This action may include allocating more resources to marketing and selling our services in a certain area or vertical market to improve sales revenue. According to Shankar, regional managers also use the system to analyze the status of debtors and creditors, easily identify which customers have outstanding payments, and ensure that the company can track and pay its invoices on time. This improves efficiency and helps provide better control of cash flow across the organization, said Shankar.
Projects and Sales Orders Completed More Quickly

Ascend Telecom uses Oracle Purchasing and Oracle Inventory Management to track and manage the movement of inventory, such as mobile towers, equipment shelters, back-up power supplies, air conditioners, and materials used in the construction of civil foundations and electrical systems at customer sites. As soon as materials are received and invoiced at a particular customer site, the system automatically records them as assets, said Shankar. This eliminates a great deal of administrative work to track these materials, and enables us to complete telecommunications infrastructure projects 25% faster than previously because we can identify the location of our inventory immediately. Ascend Telecom also uses Oracle Order Management to speed up the processing of sales agreements and orders. The system enables staff to prepare sales orders quickly, and ensure customer orders have the correct information, so they can be processed without any errors. Using Oracle Order Management, we can also easily recognize sales by customer, product, and telecommunications circle, said Shankar. We use this information to up-sell and cross-sell to different customers based on the services that they have purchased from us over a period of time.
Deployment Faster with Proven Methods

During the implementation, Ascend Telecom took advantage of Oracle Business Accelerators for E-Business Suite, a set of deployment tools and methodologies, developed by Oracle and its partners that significantly reduce implementation time. These tools helped us automatically configure the Oracle E-Business Suite modules using best-practice business flows. This enabled us to implement the system in three months compared to the six months it would take if we didnt use tools, said Shankar.

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Ascend Telecom Infrastructure Private Limited

Why Oracle?

Ascend Telecom selected Oracle E-Business Suite because it integrated well with the companys existing tally accounting system, and provided a platform for future growth. According to Shankar, the Oracle system was easy to deploy, provided more control over the companys core business processes, and was more cost-effective than the competing solution offered by SAP. Oracle is also a strong global brand with a good reputation in our industry, said Shankar. The company also has a good network of partners across India with the right level of skill to help us achieve our goals.
Implementation Process

In June 2010, Ascend Telecom engaged Oracle Partner BlueStar InfoTech Limited to deploy Oracle E-Business Suite. Initially, BlueStar InfoTech mapped Ascend Telecoms business processes to make sure they worked with the system. Over the next few months, BlueStar InfoTech configured the application modules, and conducted staff training, and system testing. The system went live in mid-October 2010.

Established in 2002, Ascend Telecom Infrastructure Private Limited is a telecommunications infrastructure leasing company offering tower space to wireless operators in 15 Indian states.

132

Bimba Manufacturing

Oracle Customer:
Bimba Manufacturing Monee, IL www.bimba.com

Bimba Manufacturing Improves Productivity and Customer Service

Bimba Manufacturing is a forward-thinking innovator of pneumatic solutions and actuation technologies for industries. The company offers a diverse line of products that includes flat and ultra cylinders, linear slides, rotary and electric actuators, and air preparation products.
Challenges

Industry:
Industrial Manufacturing

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Manufacturing Oracle Mobile Supply Chain Oracle Order Management Oracle Advanced Pricing Agile PLM Oracle CRM On Demand Oracle Business Accelerators

Having three business units, Bimba Manufacturing needed a complete solution that would enable it to streamline and integrate business processes across the company, eliminate process bottlenecks and improve operational efficiency It also aimed to deliver superior customer service through these improvements

Solutions

Bimba Manufacturing implemented E-Business Suite R12.1, along with Agile PLM and Oracle CRM On Demand for 400 users and redesigned its finance, manufacturing, and sales business processes With Oracle E-Business Suite, we enhanced employee productivity and improved customer service, resulting in increased sales and profitability, said David Gillhouse, information technology director at Bimba Manufacturing

133

BLC Bank SAL

Oracle Customer:
BLC Bank sal Beirut, Lebanon www.blcbank.com

BLC Bank sal Reduces Number of Procure-to-Pay Processes by More Than 30%
BLC Bank sal needed a best-of-breed enterprise resource planning solution we could quickly tailor to meet our financial services needs. The project was challenging due to its complexity and tight timeline. With the help of Oracle and Oracle Partner WideStreams, we went live on Oracle E-Business Suite Release 12.1 in just five months, helping to integrate our accounting practices and automate our procurement processes. Gaby Awad, Project Management Office Head, BLC Bank sal

Industry:
Financial Services

Employees:
700

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Inventory Management Oracle Order Management Oracle Purchasing My Oracle Support

BLC Bank sal, formerly known as Banque Libanaise pour le Commerce s.a.l. and founded in Beirut in 1950, is one of Lebanons pioneer banking institutions. It operates a network of 35 branches across the country and provides a full range of corporate, retail, and private banking services. In 2011, BLC Bank acquired a 94% stake in USB Bank PLC, one of the leading banks in Cyprus, with 40 branches. BLC Banks management is implementing an ambitious strategic growth plan, which has so far resulted in growth ratios that exceed the average growth for Lebanons leading banks. Its 2010 net income totaled US$45.3 million, an increase of 32% over 2009. Its assets increased 20% to US$3.1 billion, while its deposits increased 14.5% to US$2.6 billion. In addition, its loan portfolio grew 50%, reaching US$672 million as the bank increased lending activities in retail and corporate sectors. The bank also received a national award for its commitment to midsize businesses. BLC and its subsidiaries previously maintained separate systems for managing fixed assets, inventory, and payables. The bank needed to integrate and streamline data stored in spreadsheets and other accounting systems that had been consolidated through predominantly manual extraction and mapping. The bank also needed to automate a procurement system to make purchasing and inventory information readily available to all executives. By deploying Oracle E-Business Suite Release 12.1, BLC Bank was able to support its aggressive growth strategy by eliminating several isolated systems and automating accounting and procurement processes. It reduced by more than 30% the time to process procurement requests and reduced reconciliation time from several days to one.
Challenges

Oracle Partner:
WideStreams S.A.R.L. www.widestreams.com

Integrate data from stand-alone accounting and spreadsheet applications to facilitate information exchanges between departments and eliminate manual data consolidation Increase overall efficiency by managing assets, inventory, and payables using an integrated software solution Consolidate financial reporting on key business processes across the banks headquarters and 35 subsidiaries Eliminate complex manual procurement procedures for 35 branches, including more than 400 supplier invoices per month for items ranging from hardware to kitchen supplies Implement crucial reporting procedures, based on segregation of roles and duties, to improve financial controls and reconciliation procedures

134

BLC Bank SAL

Establish proper system controls along the supply chainincluding inventory, purchasing, and payablesso that manual intervention is not required to establish relationships between steps

Solutions

Deployed Oracle E-Business Suite Release 12.1 to integrate data and automate multiple business processes within a single repository system Identified clear, automated mapping rules, eliminating redundancy and reducing the time necessary to process procurement entries by more than 30% Consolidated, integrated, and automated business processes relating to assets, inventory, accounting, and procurement into a single integrated system, reducing costs as well as eliminating extensive, partially-manual data-consolidation efforts Automated processing internal requisitions for 35 branches and headquarters using Oracle Purchasing and Order Management, generating accounting entries automatically and enhancing visibility for supplies consumed and internal requisitions Consolidated and automated managing approximately 500 suppliers, which includes paying more than 250 purchase orders per month and issuing 900 supplier invoices Automated procure-to-pay procedures, reducing by more than 30% the number of processes required to allocate payables, process items received, and reconcile stock Ensured all physical movements of purchased goods are reflected accurately in the system and reduced reconciliation time from several days to one Established comprehensive system controls between inventory, purchasing, and payables, so that the bank now has a fully integrated procurement system matching quote requests, purchase orders, invoices, and inventory Provided management with up-to-the-minute access to financial information to substantially improve decision-making and managerial control Consolidated legacy data received from various departments on a one-time basis into consolidated general ledger accounts, quickly and securely Extended the enterprise resource planning (ERP) application to improve daily capture and synchronizing thousands of summarized general ledger positions between the ERP and core banking systems, regarding account information, currency mapping tables, and other data Relied on My Oracle Support for recommendations throughout the project, including queries on occasional debugging issues

Why Oracle

BLC Bank needed a best-of-breed ERP solution that we could quickly tailor to our financial services needs. Given Oracles expertise in the financial industry, we did not consider other vendors for the project, said Gaby Awad, project management office head, BLC Bank sal.

135

BLC Bank SAL

Implementation Process

Oracle E-Business Suite Release 12.1 replaced an in-house fixed asset and inventory system and a bank subsidiarys off-the-shelf accounting system. Installed in just five months, the new accounting system includes an online interface that enables the subsidiary to communicate and validate transactions with the banks core system using Web services. It also includes end-of-day batch processing through an interface for inventory, fixed assets, purchase orders, and accounts mapping. The new system transfers transaction data at the end of each day from the ERP system to the banks core system, which also includes a validation mechanism. Oracle Partner WideStreams, and the banks stafften of whom attended Oracle training and workshopscompleted the implementation in just five months, meeting a mandated deadline to be running for the 2012 fiscal year. BLC Bank was the first Lebanese bank to deploy Oracle E-Business Suite, and its implementation will support the banks growth strategy for the next five to ten years.
Partner

WideStreams was excellent in helping us find solutions to our complex business problems, Awad said. It helped us achieve the business benefits we were looking for in the record-breaking time of five months. It understood our banking needs very well and brought in a highly talented functional and technical team with a proven track record for implementing Oracle systems.

136

Blue Coat Systems Inc.

Oracle Customer:
Blue Coat Systems Inc. Sunnyvale, CA www.bluecoat.com

Blue Coat Systems Inc. Meets Requirements of Government Contracts and Manages Launch Projects
Blue Coat Systems Inc. offers an Application Delivery Network infrastructure that provides the visibility, acceleration, and security required to optimize and secure the flow of information to any user, on any network, anywhere. This application intelligence enables enterprises to tightly align network investments with business requirements, accelerate decision making, and secure business applications for long-term competitive advantage.
Challenges

Industry:
High Technology

Annual Revenue:
US$459.64 Million

Employees:
1,481

Alleviate pressure on the order administration team, which struggled to keep pace with order volume doubling each year Automate order management processes and minimize errors in highly complex technology orders involving a large number of resellers and distributors Accelerate order processing and reduce the order rejection rate Improve relationships with partners and customers

Oracle Products & Services:

Oracle iStore

Oracle Partner:
Idhasoft www.idhasoft.com

Solutions

Worked with Oracle Partner Idhasoft to assess business challenges and select a solutionultimately customizing and implementing Oracle iStore to upload orders and pass them through a real-time order validation engine to automatically validate order data Enabled more than a dozen distributors to submit orders online and provided real-time feedback (error and warning messages) that enabled them to correct orders quickly Reduced unbookable orders from 17.4% to 6.1%, while shortening the booking cycle time from 1.65 days to .87 days Automate highly complex order processes, including renewalsincreasing number of no-touch orders (those that require absolutely no manual intervention) from 0% to 30% Reduced order-receipt-to-ship time by 62% and receipt-to-book time by 73% Stored error and warning data in Oracle tables, identifying common errors and taking corrective measures Enforced purchase order policies systematically across the company by inserting rules into the systemvalidating data fields in real time to improve productivity and order accuracy Worked with Idhasoft on rigorous system performance tuning, resulting in a less than three-second response time

Oracle iStorealong with our partner, Idhasofthas enabled us to deploy an order management system that can operate in a channel mode and handle very complex ordering rules. It has greatly improved order quality, ordering efficiency, productivity, and user experience. Chris Vogel, Vice President, Blue Coat Systems Inc.

137

Cell Signaling Technology Inc.

Oracle Customer:
Cell Signaling Technology Inc. Danvers, MA www.cellsignal.com

Cell Signaling Technology Inc. Supports Growth and Optimizes Customer Service with Integrated Enterprise Resource Planning System
With Oracle E-Business Suite, we have established a scalable platform that will help us to grow worldwide and provide a 360-degree view of our complex customer structures across the entire order-to-cash process. Our customers come to us for the quality of our products and our support for those products. The Oracle system truly enables us to optimize both. Russell Green, Senior Manager IT Business Systems, Cell Signaling Technology Inc.

Industry:
Life Sciences

Annual Revenue:
US$100 to US$500 Million

Employees:
350

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle General Ledger Oracle Payables Oracle Receivables Oracle Cash Management Oracle Advanced Pricing Oracle Inventory Management Oracle Marketing Oracle Discrete Manufacturing Oracle TeleSales Oracle Field Sales Oracle Internet Expenses Oracle iProcurement Oracle iStore Oracle Business Accelerators

Established in 1999, Cell Signaling Technology Inc. is a privately-owned life sciences company focused on providing tools that serve biological research. It provides various solutions that can be used to help define the mechanisms underlying cell function and disease. Since its inception, Cell Signaling Technology has become one of the world leaders in the production of the highest quality activation-state antibodies used to expand knowledge of cell signaling pathways. Some of the registered trademarks of the company include AcetylScan, PhosphoPlus, StemLite, UbiScan, and many more. The company has enjoyed steady growth since its founding, with a strong emphasis on organic growth. Its primary strengths in the marketplace are its product quality and customer service, which are absolutely paramount to its success. As the company continued to grow, it began to reach a point where its legacy enterprise resource planning (ERP) from Epicor could not scale to manage the functionality it needed. Cell Signaling Technology implemented Oracle E-Business Suite Release 12.1.2 to provide tighter integration between order and sales management, as well as complete visibility into customer datasupporting the companys sales and service teams and enabling delivery of the best possible service to customers. With Oracle, the company can launch target promotions to boost sales to its customers, which span leading academic research institutions and pharmaceutical companies. It has also automated production and inventory management processes for greater control and traceability, ensuring that the company can always deliver products on time and meet its customers needs. The application suite also provides greater visibility into financial data for enhanced planning and decision-making capabilities.
Challenges

Deploy a comprehensive, integrated ERP system that can scale to support Cell Signaling Technologys domestic and international growth in the life sciences industry Provide a tight integration between order and sales management, as well as a 360 degree view of all customer contacts Enable the company to launch targeted promotions to boost sales to research institutions and pharmaceutical customers Automate various production and inventory management processes to provide greater control and ensure on-time product deliveries

138

Cell Signaling Technology Inc.

Solutions

Implemented Oracle E-Business Suite Release 12.1.2 for more than 100 users across production, service, and sales and immediately gained visibility into a single global system, which enabled the company to provide first class customer service and support Processed 350 sales orders on the same day that the new system went live by enabling immediate full order-to-cash functionality Eliminated redundant data entry and automated financial management processes equivalent to one full-time-employee in finance, enabling the department to refocus resources on more strategic activities Automated purchase approval routing, guaranteeing a full signature path on any large purchasesaving time and providing a consistent audit trail Helped drive financial performance with consistent financial and operational information Provided support for complex workflows in the companys customer relationship management (CRM) processes by offering a complete view into who is purchasing and using the companys products, enabling the sales team to offer samples or promotional prices to drive upsells Enabled the company to launch very targeted promotionsthat are either customer-based (for example, to academic institutions in a specific region) or product-based (for example, specific products targeted at a certain diagnostic area) Planned to automate additional paper-based processes with Oracle Internet Expenses and Oracle iProcurement Put a foundation in place to provide complete insight into production inventory levels to prevent product shortages and ensure on-time deliveries

Why Oracle

Cell Signaling Technology considered staying on its Epicor solution, but its current version was about to lose support, requiring the company to complete a full migration to a newer version. Since it was facing a new implementation, the company decided to evaluate top-tier vendor options that could provide a stronger platform for growth. The company put together a broad working group comprised of production, sales, inventory, and management team members to map all required business functionalities against offerings from Oracle and SAP. The group found that either solution would meet Cell Signaling Technologys business requirements, but that Oracle would enable a more straightforward conversion. We were extremely comfortable with the Oracle team and Oracle as a partner. We also felt that moving to an Oracle platform would be lower risk compared to an SAP implementation. Our accessibility to senior management has been great.

139

Cell Signaling Technology Inc.

We are small compared to a lot of Oracles customers, but Oracle never makes us feel small. They take good care of us, said Russell Green, senior manager IT business systems, Cell Signaling Technology Inc.
Implementation Process

Cell Signaling Technology kicked off its implementation project on February 1, 2010. It used the Oracle Business Accelerators for Oracle E-Business Suite rapid implementation tools and went live on November 1, 2010.

140

Chromavis

Oracle Customer:
Chromavis Vaiano Cremasco, Italy www.chromavis.com

Chromavis Streamlines Cosmetics Formulation, Production, and Inspection Processes

Chromavis, formed in 2008 out of the merger of Gamma Croma and Clavis, is a leader in the cosmetics market, producing make-up for international names, such as LOreal, Givenchy, Dior, and Estee Lauder. Highly active in research and development, Chromavis boasts several patents and four production plants, with exports accounting for 80% of its sales.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
US$100 to US$500 Million

Oracle Products & Services:

Oracle E-Business Suite

Rationalize information on accounting, production, and new cosmetics research and development, and concentrate it in a single database following the merger of the two companies Support complete traceability of production lots, ensuring conformity with para pharmaceutical regulations and certifications in each country Manage production, which is strongly linked with the launch phase, and therefore, subject to continuous change Guarantee new system implementation has no impact on day-to-day operations

Oracle Partner:
At-ShopNet www.at-shopnet.com

Solutions

Implemented a single enterprise resource planning (ERP) system with Oracle E-Business Suite Release 12, leveraging the process manufacturing module that incorporates key functions for cosmetics production Integrated continuous production with weighing machines, warehouse readings with RFID labels, quality control and conformity, and formula management Ensured compliance with regulations governing production lot traceability, chemical composition, production processes, and raw materials tracking Ensured security for access to patents on formulas Improved management and control of complex production processes in small runs with the adoption of standard procedures Permitted gradual implementation of modules for financial, payables and receivables, production, scheduling, and assembly with no impact on day-to-day production, meeting requirements for a short time-to-market and a complex control cycle Cut costs by reassigning a number of tasks to other areas Increased capacity for reporting and supporting decision-making

We chose Oracle E-Business Suite Release 12 for its ability to support the production, quality control and conformity, formula, and patent management needs specific to our position as a leading manufacturer of cosmetics on contract. Bernard Msellati, Group President, Chromavis

141

Core Green Sugars and Fuels Limited

Oracle Customer:
Core Green Sugars and Fuels Limited Hyderabad, India www.coregreen.in

Core Green Sugars and Fuels Limited Gains Instant Access to Supplier Data, Improves Inventory Tracking
Core Green Sugars and Fuels is building a manufacturing facility in Karnataka, India to produce sugar and sugar by products. The company will begin trading after it completes construction of the plant in December 2010. It is expected that the plant will process 5,000 tonnes of sugarcane per day.
Challenges

Industry:
Industrial Manufacturing

Employees:
100

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Inventory Management Oracle Process Manufacturing Oracle Enterprise Asset Management Oracle Business Accelerators

Replace a locally-produced accounting system to improve the flow of financial and inventory data across the organization Deploy a finance application that would provide instant, online access to the latest accounts payable data from external suppliers such as steel manufacturers and equipment dealers Improve the tracking of raw materials such as steel and iron used to build the sugar plant

Oracle Partner:
OSI Consulting www.osius.com

Solutions

Engaged Oracle Certified Partner OSI Consulting to deploy Oracle E-Business Suite Release 12 to streamline the management of accounts with raw and construction materials suppliers, improving inventory tracking of raw materials Developed a sugar cane management system to maintain and process data from growers, streamlining product procurement Enabled the head office finance department to access and manage the latest accounts payable from multiple suppliers online at all times, avoiding 15-to-30-day delays for updates to be sent from the construction site to head office Improved information flow between head office and the plant, allowing better use of existing funds to build an integrated sugar plant, and eliminating the risk of cost overruns Enabled finance staff to quickly determine how much money is being spent on construction materials, making it easier to provide the latest financial data to the bank that issued the construction loan for the integrated sugar plant Allowed staff to raise purchase orders and gain approval almost immediately, rather than wait several days Tracked inventory required for the construction of the sugar plant, reducing wastage and controlling costs Made plans to improve the tracking of commercial sugar cane being supplied to around 1,000 sugarcane farmers

It is imperative that we meet the budgets set for the construction of our sugar plant. Oracle Financials provides us with up-to-date information that helps us control costs, eliminating the risk of overspending. Manju Bikkina, CFO, Core Green Sugars and Fuels Limited

142

Corporate Travel Services S.A. de C.V.

Oracle Customer:
Corporate Travel Services S.A. de C.V. Mexico City, Mexico www.cts.com.mx

Corporate Travel Services S.A. de C.V. Improves Collections by 100% through Billing Processing System
Corporate Travel Services S.A. de C.V. (CTS), the most highly-capitalized Mexican travel agency, focuses on the corporate sector. Additionally, CTS is a wholesale vendor of travel packages that consolidates airline tickets for more than 700 agencies throughout Mexico. It has six offices in Mexico and one in Houston, Texas.
Challenges

Industry:
Travel & Transportation

Annual Revenue:
US$100 to US$500 Million

Employees:
600

Implement a robust Web platform to consolidate the companys airline ticket and travel package sales and streamline financial operations Manage sales commissions from airlines, shipping companies, hotels, and car rentals more efficiently Process various payment types, such as credit cards and cash in Mexican pesos, U.S. dollars, and Euros

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Cash Management Oracle Purchasing Oracle Accounts Payable Oracle Accounts Receivable

Solutions

Worked with Oracle Partner Interim to install Oracle E-Business Suite Release 12, integrating the ticketing and back office systems, optimizing collections, and enabling online billing for all tickets Completed financial closings within 10 to 15 days after the end of each montha process that previously took two monthsimproving visibility into financial results Gained the ability to rapidly process various payment types and multiple currencies to accelerate invoice reconciliation Provided online sales and billing operations to 40 sales outlets through a Web interface, enabling CTS to integrate with providers, such as airlines, and improve the efficiency and visibility of its offerings Used Oracle Cash Management to integrate corporate credit cards sales with banking systems, facilitating the management of bank reconciliations, totaling 800 transactions per day Automated sales, preparing 3,000 invoices daily and aligning commissions and fees according to services sold, improving revenue and inventory management Leveraged Oracle Accounts Receivable to provide continuous information regarding collection statusreducing the number of unpaid accounts and improving collection success by 100% Utilized Oracle Purchasing to improve purchase processes and documentation and to allocate expenses onlineincreasing internal purchasing cycle efficiency by 100%

Oracle Partner:
Interem www.interem.com.mx

Oracle enabled us to extend our operations with a 100% Web application. Specifically, Oracle E-Business Suite Release 12 gives us the security we need for our 40 sales outlets. It lets us integrate our business units and suppliers, automate our billing, and bill online. Pablo Alonso Ramos, IT Director, Corporate Travel Services S.A. de C.V.

143

CPC Biocon LLC

Oracle Customer:
CPC Biocon LLC Kiev, Ukraine www.biocongroup.com.ua

CPC Biocon LLC Cuts Order-Picking Time and Improves Accuracy with High Performance Warehouse
CPC Biocon LLC is part of Biocon Group. which is a group of companies in the Ukraines wholesale and retail pharmaceutical sectors. CPC Biocon provides consolidated logistic services, such as customs clearance, storage of goods, handling, and transportation for international pharmaceutical companies.
Challenges

Industry:
Professional Services

Annual Revenue::
US$4.75 Million

Employees:
60

Implement an efficient system for managing the warehouse complex, which previously relied on storekeepers abilities to memorize items, locations, and processes Reduce lead times for shipping a pharmaceutical order from several days to no more than one day Eliminate duplicate data entries and minimize errors by transferring decisions pertaining to order picking and shipments from storekeepers and loaders to computerized systems Enhance warehouse efficiency by creating a tool capable of maintaining floating storage space, arranged by customer

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Warehouse Management Oracle Mobile Supply Chain Applications Oracle Order Management Oracle Purchasing Oracle Discoverer

Solutions

Oracle Partner:
Borlas Ukraine LLC www.borlas.com.ua

Worked with Oracle Partner Borlas Ukraine LLC to implement Oracle E-Business Suite Release 12.1 Warehouse Management to automate key business functions, such as pharmaceutical order processing, order shipment, information exchange, as well as planning and execution of warehousing tasks Reduced the delay in transferring information from warehouses to offices from two hours to seconds, thus substantially enhancing the companys efficiency Minimized manual interventions in warehouse operations, decreasing the number of errors regarding goods received by 15% and errors for goods collection by 25% Improved inventory accounting accuracy from 75% to 99%, lowering shipment returns to less than 0.5% and eliminating costs associated with restocking Cut storage allocation time by 25% and order picking time by 60%, while average storage time for picked goods fell from five days to one day enhancing customer service levels Dropped manpower requirements for warehouse operations by 40% and introduced detailed efficiency analyses per employee Integrated system with Ukrainian customs declaration of goods database, cutting data entry time by 90% and reducing errors

With Oracles warehouse management solutions, we completed the first order for a high-capacity truck in five hours, compared to the days it used to take. Our customers rely now more than ever on our capabilities as an outstanding third-party logistics provider. Ruslan Demchenko, Deputy Director, CPC Biocon LLC

144

Digital Cinema Media

Oracle Customer:
Digital Cinema Media London, England www.dcm.co.uk

Digital Cinema Media Cuts Implementation Time 75% and Configuration Costs 33%; Set for ROI in 18 Months
Digital Cinema Media (DCM), a 50-50 joint venture between Cine world Group and Odeon Cinemas, is the market leader in U.K. cinema advertising. DCM enjoys a majority share of all the cinema screens in the United Kingdom, including 3-D.
Challenges

Industry:
Media & Entertainment

Annual Revenue:
US$50 Million

Employees:
61

Replace legacy Oracle E-Business Suite applications inherited from Carlton Screen Advertising with Release 12 to benefit from streamlined, best-practice financial and purchasing processes and meet advertising and media industry-specific requirements Pre-configure applications and business flows to DCMs specific needs and integrate with third-party tools to ensure rapid time to value and reduced IT support overhead Complete implementation and go live in 30 days to reduce business disruption and risk and to minimize capital outlay

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Purchasing Oracle Business Accelerators

Solutions

Oracle Partner:
Capgemini www.capgemini.com

Chose Oracle Business Accelerators for Oracle E-Business Suite, a set of easy-to-use, rapid implementation tools with automated, customizable, set-up and configuration capabilities, delivered by Oracle Platinum Partner Capgemini Used Oracles specialized fact-finding and requirements-gathering questionnaires to relate and map cinema industry processes, to standard Oracle E-Business Suite functionality Reduced configuration time and process flow set up by an estimated 33% using Oracles videos and demo scripts Implemented Oracle E-Business Suite in 30 days instead of the 120 to 180 days normally required for a project of this scope Built a streamlined, simplified business model with end-to-end integrated processes to support DCMs current and future needs Benefited from Oracles comprehensive system documentation and user manuals to be self-sufficient in support and training Used advanced functionality in Oracle E-Business Suite Release 12 to simplify month-end reconciliation and reporting Used auto-invoicing capabilities in Release 12 to interface with client systems, cut collection times, and improve cash flow Gained immediate value from the upgrade and is tracking to achieve 100% return on investment in 18 months

Using Oracle Business Accelerators decreased system delivery time, cut implementation and support costs, accelerated user adoption, and delivered immediate value. It is a fantastic suite of tools that should be considered by any business engaged in implementing or re implementing Oracle applications. Andrew Tolmie, Business Systems Analyst, Digital Cinema Media

145

Dubai Bank

Oracle Customer:
Dubai Bank Dubai, United Arab Emirates www.dubaibank.ae

Dubai Bank Investment in Automation Pays Dividends with Optimized HR, Payroll, and Payment Processing
Since September 2002, Dubai Banks aim has been to deliver Islamic Banking for the 21st Century. It challenges traditional banking practices by placing service, transparency, and convenience at the forefront of its operations. The bank offers modern, relevant banking products that meet current demands while fitting comfortably with the Islamic way of life. It introduced new products and services to the market, becoming a Sharia-compliant ethical financial institution in 2007.
Challenges

Industry:
Financial Services

Annual Revenue:
US$338 Million

Employees:
600

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle iRecruitment Oracle Self-Service Human Resources Oracle Human Resources Management System Oracle Payroll

Find a human resources (HR) solution tried and tested in the Middle East region, capable of close integration with Sharia compliant financial products suited to a banking environment Improve the productivity of the HR team through automation Make HR processes a more pleasant experience for bank staff Reorganize finance structures and provide greater visibility and control through more timely accounting processes Distribute burden of financial workflows across the whole bank, eliminating paperwork and burden on staff Streamline payroll and alleviate burden on finance department

Oracle Partner:
Inatech www.inatech.com

Solutions

Partnered with IT solutions specialist Inatech to deploy Oracle E-Business Suite to ensure tight integration between HR, finance, payroll and recruitment, delivering strategic business value through uniform adoption across bank departments, reduced IT costs and increased productivity Used Oracle Self-Service Human Resources to boost HR team productivity, enabling just six staff members to manage 600 employees across a Sharia-compliant financial institution Eliminated manually intensive HR paper-trail, streamlining workflows and saving time for department heads and managers Implemented Oracle Financials to automate financial processes and improve accounting team productivity, enabling a staff of four to manage operations to meet ethical banking standards Deployed Oracle iRecruitment to manage every phase of hiring professionals skilled appropriately for Middle East banking Reduced turnaround time of purchase orders by 50% by decentralizing and automating workflows, relieving bottlenecks Changed financial policies with Oracle Payroll, replacing an arduous three-day task with tightly controlled, automatic payroll and self-service salary statements

Although the bank wasnt specifically targeting ROI with this Oracle E-Business Suite implementation, these applications have boosted the productivity and morale of staff through greater efficiency and the welcome automation of cumbersome financial reporting. Faizal Eledath, Chief Information Officer, Dubai Bank

146

Establecimientos Comerciales California S.A.

Oracle Customer:
Establecimientos Comerciales California S.A. Santiago, Chile www.california.cl

Establecimientos Comerciales California S.A. Accelerates Sales Transaction Time by More Than 80%
Establecimientos Comerciales California S.A. imports, distributes watches, musical instruments, and fashion jewellery. The company represents global brands, such as Casio, Bulova, and Cacharel watches, and Casio, Yamaha, and Suzuki musical instruments. It partners with other watch brands to operate points of sale in retail chains, such as Falabella, Paris, Ripley, and La Polar. The company operates in Chile, Peru, Bolivia, and Argentina, and distributes to 35 sales channels from the Zona Franca de Iquique (Iquique Free Trade Zone).
Challenges

Industry:
Consumer Goods

Employees:
200

Oracle Products & Services:

Oracle E-Business Suite Oracle Financials

Use a financial system to support the companys new growth strategy across department store concessions and its own point-of-sale operations Improve the companys operational and financial performance by automating and streamlining processes, such as billing, that created bottlenecks as it expanded sales channels Facilitate users access to product and transaction data for better visibility and to accelerate sales transactions

Oracle Partner:
Oratech www.oratechla.com

Solutions

Worked with Oracle Partner Oratech to migrate to Oracle Financials, automating, streamlining, and improving visibility across processes from receiving goods, through to billing Simplified product and financial information access and sales and billing processes for various business units, from distribution to retail shops, increasing transaction efficiency Accelerated transaction processing from 40 minutes to 5 minutes per transactiona reduction of more than 80% Aggregated information required for key transactions, such as purchase orders and billing, in one screenenabling users to visualize all product information without going through different screens, improving productivity Integrated financial information from partner companies, enabling better merchandise management for point of sales

With our migration to Oracle Financials, we improved our business efficiency and merchandise visibility. Weve integrated all our information in a single screen, which lets our users perform commercial transactions without having to navigate through different screens, ultimately increasing productivity. Juan Pereira Castillo, IT Manager, Establecimientos Comerciales California

147

FACOR Steels Ltd

Oracle Customer:
FACOR Steels Ltd Nagpur, India

FACOR Steels Ltd Reduces Reporting Time from Three Weeks to Seven Days
Oracle E-Business Suite Release 12 is an integrated, scalable ERP platform that has enabled us to improve business and manufacturing processes across the company. We can now easily capture data, and instantly generate reports and provide peace of mind to our customers, employees, lenders, and auditors. Raghavan, Chief Financial Officer, FACOR Steels Ltd

Industry:
Industrial Manufacturing

Annual Revenue:
Under US$100 Million

Employees:
550

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Process Manufacturing Oracle Order Management Oracle Purchasing

FACOR Steels Ltd is a carbon, alloy, stainless, and specialist steel manufacturer based in Nagpur, central India. The company produces more than 250 different grades of steel. Its products meet stringent requirements for industries in India, such as defense, engineering, car manufacturing, and railway construction, and they are exported worldwide to countries including the United States, Canada, and Saudi Arabia, as well as across Europe and the Asia Pacific. FACOR Steels recently added a new manufacturing department to its processing plant and now has five sections: melting, rolling, heat treatment, bright bar, and forging. The company has expanded its product range to include forged bars and forged rounds to cater to the growing demand from the auto and heavy-engineering sectors. It also expects to add ingot and high-diameter forged rounds, to meet the demand from industries, such as sugar milling and cement processing. To meet the challenges of an expanding production plant and product range, FACOR Steels needed to replace internally designed softwarewhich was used to record and analyze financial, purchasing, manufacturing, and sales datawith an integrated enterprise resource planning (ERP) system. Previously, staff in each department entered data manually into separate spreadsheets, which meant that product sales, delivery, and invoice information regarding each account was duplicated in different places, said Raghavan, chief financial officer, FACOR Steels. This made creating reports an extremely complicated and time-consuming process. In April 2009, the company engaged Oracle Partner Sonata Software Technology Ltd to implement Oracle E-Business Suite Release 12, Oracle Financials, Oracle Process Manufacturing, Oracle Order Management, and Oracle Purchasing.
Month-End Reports in Less Than Half the Time

Oracle Partner:
Sonata Software Technology Ltd www.sonata-infotech.co.in

FACOR Steels uses Oracle Financials to provide different manufacturing sections and departments with access to the same invoicing, credit control, and inventory information. Staff in purchasing, sales, and accounts across the melting, rolling, heat treatment, bright bar, and forging sections can now enter and check customer and order data and produce fast and accurate reports. Previously, staff used separate spreadsheets to record information and statistics, such as daily costs and invoice statuses from the sales, production, and accounts processes, said Raghavan. It used to take three weeks for us to collate, check, and integrate the data and produce month-end reports. Now we can do it in around seven days. The company can also immediately generate reports showing inventory levels, stock orders, daily costing, and outstanding invoices, which would have taken two weeks using the legacy spreadsheets. This provides greater control over business-critical processes, such as the melting stage, and allows the company to provide better credit control service to its customers.

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FACOR Steels Ltd

We are also able to produce our company balance sheet showing our financial status and position in 15 days, said Raghavan. In the past, it took more than a month to produce our financial results and balance sheet, which we did on a quarterly basis. Now the process is so much easier that we can do it monthly. As the data entry and reporting processes are now streamlined and less time-consuming, FACOR Steels is able to complete processes, such as invoicing and month-end reporting with less people. This means it does not need to replace staff that leave the company or change roles, which saves on overhead. The integrated processes have also produced a less stressful working environment, giving employees at all levels sufficient time to make timely and informed decisions.
Accounts Payable Cycle Completed Each Week

After deploying Oracle Purchasing to integrate purchasing data, FACOR Steels generates accounts payable reports detailing its outstanding invoices to suppliers every week, rather than every two months. Checking our outstanding invoices every week means we are able to manage our cash flow properly, said Raghavan. We are able to square up small amounts 30 days prior to the due date, and provide suppliers with timely information regarding the status of larger outstanding amounts. This improves our relationship with our suppliers and enhances our company image. The company can also track supplier trends by generating reports detailing information, such as the products purchased from a particular supplier. This ensures it is fulfilling order quotas with different suppliers and maintaining inventory levels. We can also monitor suppliers delivery times, price increases, and order accuracy, to make sure they are not going back on their contractual commitments to us, said Raghavan. FACOR Steels adapted Oracle E-Business Suite applications to meet the extensive standards and requirements of the Indian Government. Oracle Purchasing allows the company to capture tax information at the point of order so the information necessary to comply with government standards is recorded and captured from the beginning. The company is also able to upload purchasing reports, as well as those for sales and invoicing, to the government automatically.
Cost Sheets Produced in Two Days

Oracle Process Manufacturing has enabled FACOR Steels to produce daily cost sheets in two days rather than a week. The cost sheet provides information on the cost of each stage of the manufacturing process, such as melting, forging, and refining, and the recovery of costly elements, like nickel and molybdenum. Additional costs can be seen immediately and corrective steps taken to get the process back on budget. Much of this production data wasnt captured in our legacy system, said Raghavan. Now we have the costing information and can quickly generate reports, it increases plant employees accountability.

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We can check if there are delays or extra costs in the manufacturing and production processes, and, if so, find out where they are coming from and who is causing them. We can see where the glitches are in the system and improve on them. This transparency, plus the ease of recording the processing information in the Oracle application, means processing sections, such as melting, rolling, and bright bar are working together more effectively, and the plant has been able to seamlessly integrate the new forging section.
Reduced Delivery Time Improves Customer Satisfaction

FACOR Steels is using Oracle Order Management to track delivery times of its products to customers worldwide. Due to the efficiency of having a system with integrated order and processing data, the company can closely monitor every stage of an order and delivery, and customers are providing more positive feedback. Weve been monitoring customer feedback, and customers report that we are delivering materials faster than any other company in the industry, said Raghavan. The module has also enabled us to control our substantial inventory, which needs to be closely monitored at various stages of the production process. Oracle Order Management is also being used to set credit limits for customers, to ensure they dont order products that they are unable to pay for. In the past, FACOR Steels did not have an effective credit control system. Information detailing orders and previously paid or outstanding invoices was not integrated, so credit checks could not be performed by the sales departments. This led to complaints from the finance department and senior managers as invoices were not being paid. Now, established credit limits mean customers cannot order more than limits allow, which improves the companys profits and helps build better customer relationships
Challenges

Replace internally designed spreadsheets with a streamlined enterprise resource planning system Integrate financial, purchasing, manufacturing, and sales data to improve reporting capabilities and customer service Meet the challenges of an expanding steel production plant and product range

Solutions

Generated month-end reports in seven days rather than three weeks Provided better credit control service to its customers, by producing financial reports immediately rather than in two weeks Generated company balance sheet and financial results in 15 days rather than one month, which enabled them to be produced on a monthly rather than quarterly basis

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FACOR Steels Ltd

Avoided the need to replace staff that leave the company or change roles by streamlining data entry and reporting processes, saving on overheads Created accounts payable reports detailing outstanding invoices to suppliers every week rather than every two months Tracked supplier trends and performance, ensuring suppliers and the company fulfilled commitments Met Indian Government regulations by capturing tax information at the point of order and automatically uploading sales and financial reports to the correct authority Produced cost sheets in two days rather than a week, and improved the transparency of the manufacturing process Reduced delivery times and improved customer satisfaction by integrating order and processing data manufacturing, sales, inventory, and financial data and streamlining reporting processes Set recorded credit limits for customers to ensure they do not order products they are unable to pay for, which improves the companys profits and helps build better customer relationships

Why Oracle

FACOR Steels needed a robust, scalable, and integrated ERP platform to meet the challenges of an expanding manufacturing plant and product range.
Implementation Process

FACOR Steels engaged Oracle Partner Sonata Software Technology to implement Oracle E-Business Suite Release 12, Oracle Financials, Oracle Process Manufacturing, Oracle Order Management, and Oracle Purchasing to underpin its enterprise resource planning platform. Sonata interacted closely with the heads of various departments to understand the companys business processes and map the implementation accordingly. Sonata also provided general training to help staff understand the system and specific training in capturing data and writing reports for the IT team. Implementation started in April 2009 and the system went live in October 2009.

FACOR Steels Ltd is a carbon, alloy, stainless, and specialist steel manufacturer based in Nagpur, central India. The company produces more than 250 different grades of steel. Its products are exported worldwide, to countries including the United States, Canada, and Saudi Arabia, as well as across Europe and the Asia Pacific.

151

Fameccanica do Brasil

Oracle Customer:
Fameccanica do Brasil So Paulo, Brazil www.fameccanica.com.br

Fameccanica do Brasil Standardizes Business Processes and Reduces Time for Account Closes by 50%
Fameccanica do Brasil manufactures heavy equipment for the production of health and hygiene productsmainly disposable child and adult diapers and feminine absorbents. Operating in Brazil since 2008, the company is part of the Fameccanica Group, which is headquartered in Italy and also has subsidiaries in the United States and China.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
Under US$100 Million

Employees:
70

Ensure governance and control in all departments of the companys health and hygiene industry machinery operations in Brazil Standardize production cost calculations to enable headquarters to better formulate industrial equipment manufacturing strategies Bring the monthly account closing process in-house to meet shareholder deadlines and ensure cost efficiencies

Oracle Products & Services:

Oracle E-Business Suite Oracle Financials Oracle Purchasing Oracle Order Management Oracle Inventory Management Oracle Discrete Manufacturing Oracle Master Scheduling/MRP Oracle Bills of Material Oracle Cost Management Oracle Work in Process Oracle Human Resources Management System Oracle Linux Oracle Database, Standard Edition

Solutions

Worked with Oracle Partner Bertini do Brasil to implement Oracle E-Business Suite and Oracle Database, Standard Edition on Oracle Linux in six months, creating an infrastructure for standardized business practices when the company opened manufacturing operations in Brazil Ensured that the groups subsidiaries in Brazil, the United States, and China used Oracle E-Business Suite for consistent costing and production processes to enable performance comparisons and facilitate strategic decision-making Achieved an efficient and flexible purchasing processa very important strategic advantage for the company, since each piece of machinery it manufactures has at least 80,000 components Enabled the company to meet all fiscal, legal, and financial requirements for operating in Brazil, using the Oracle Periodic Average Cost and Oracle Integrated Receiving modules to meet Brazilian legal requirements Deployed Oracle Financials to create a platform that enabled the company to bring the accounting function in-house, and reduced monthly account closing time from 10 days to 4 business days Attained total control over production planning with Oracle Master Scheduling/ MRPincluding estimated development time for each project and deliveryensuring efficiency and market competitiveness

Oracle Partner:
Bertini do Brasil www.bertini.com.br

Oracle E-Business Suite is a powerful, flexible, and reliable tool. It has enabled us to enhance our management processes, as well as improve communication between departments, with headquarters, and with suppliers and customers. Emiliano Marco Daniele, Financial Manager, Fameccanica do Brasil

152

Glasfloss Industries, Inc.

Oracle Customer:
Glasfloss Industries, Inc. Dallas, TX www.glasfloss.com

Glasfloss Industries, Inc. Speeds Order Placement, Improves Manufacturing Precision, Customer Service
Glasfloss Industries, Inc. is one of the worlds leading manufacturers of HVAC air filters. The company, owned by the same family since its inception in 1936, produces a diverse line of filtration products for industrial, commercial, and residential use.
Challenges

Industry:
Industrial Manufacturing

Employees:
800

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Inventory Oracle TeleSales Oracle Discrete Manufacturing Oracle Configurator Oracle Order Management Oracle Purchasing Oracle Mobile Supply Chain Applications Oracle Business Accelerators

Replace the companys legacy enterprise resource planning (ERP) system that faced the end of life for support Automate additional financial, sales, manufacturing, and supply chain processes to improve operational efficiency Improve ability to more quickly and accurately create orders for Glasfloss 100,000 standard air filter products, which can be configured in many ways

Solutions

Worked with Lucidity Consulting Group to implement Oracle E-Business Suite Release 12 as a foundation for an integrated, flexible, and scalable ERP environment and completed implementation in six months with Oracle Business Accelerators Benefitted from Oracle E-Business Suite Release 12s easy-to learn and easy-to-use interface, reducing the time required to train new order management employees by 30% Leveraged Oracle Configurator to accelerate order creation for the companys highly specialized filter products and to configure products to specifications with greater accuracy Simplified the development of configuration models and rules with reusable components Automated manual processes for entering and confirming order informationresulting in greater accuracy and speed, and less manufacturing waste and rework Improved visibility into order status for improved communication with customers Enabled real-time sales and order shipment information for improved visibility into the business Increased order picking accuracy by 60% with Oracle Mobile Supply Chain Eliminated paper-based processes to support environmental sustainability and improved the accuracy of inventory and shipping processes with Oracle Mobile Supply chain and handheld scanners

Oracle Partner:
Lucidity Consulting Group www.luciditycg.com

Our products are very specialized, with literally, more than a million possible configurations. Oracle Configurator is the only solution that offers the functionality we need to effectively manage our complex and specialized configurations with ease. Juby Alexander, IT Manager, Glasfloss Industries, Inc.

153

Guangdong Haomei Aluminum Co., Ltd

Oracle Customer:
Guangdong Haomei Aluminum Co., Ltd Guangdong, China www.haomei-alu.com

Guangdong Haomei Aluminum Co., Ltd Cuts Financial Planning Time from 25 Days to 5 Days
Founded in 1990, Guangdong Haomei Aluminum designs and manufactures aluminum building products. The company is the preferred supplier of doors, windows, and curtain walls to Chinas Ministry of Housing and Urban-Rural Development. Its two manufacturing facilities produce 100,000 tons of aluminum products annually, which are exported to 40 countries.
Challenges

Industry:
Industrial Manufacturing

Employees:
1,200

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Inventory Management Oracle Procurement Oracle Manufacturing

Install an integrated business management platform with financial management as the core function, and covering production planning, manufacturing, sales, and supply chain Realize more efficient production planning and scheduling of aluminum manufacturing activities; and enable accurate, real time analysis of production costs Optimize supply chain management to streamline the procurement of raw materials and reduce inventory costs

Solutions

Oracle Partner:
SIE Consulting Co., Ltd www.chinasie.com

Engaged Oracle Partner SIE Consulting to implement Oracle E-Business Suite R12.1 as the corporate business management platform, enabling seamless integration of finance, manufacturing, and supply chain information Cut account settlement time from 30 days to 10 days, and reduced the staff size needed to complete this task by 20%, after integrating finance, sales, and production data Shortened the time needed to produce consolidated financial statements from 15 days to 3 days; and cut the time needed to develop financial plans from 25 days to 5 days Increased productivity by 30% by gaining greater control over production planning and product dispatching, as the Oracle system automates manufacturing and delivery processes Reduced sales order processing time by 35% and increased the accuracy of sales orders by 30%, which boosted profits Increased the speed of product profitability analysis by 50% Improved on-time order deliveries from 80% to 96%, and shortened product delivery time from 20 days to 12 days Lowered raw material costs by 15%; cut manufacturing costs by 25%; and shortened procurement time for raw and other manufacturing materials by 20%

Oracle E-Business Suite R12 has changed the way our financial, manufacturing, and supply chain functions are managed. With deeper insight into processes and more flexible system to adapt to changing requirements, our competitive advantage has been significantly improved. Dong Weifeng, General Manager, Guangdong Haomei Aluminum Co., Ltd

154

Guidance Software, Inc.

Oracle Customer:
Guidance Software, Inc. Pasadena, CA www.guidancesoftware.com

Guidance Software, Inc. Leverages New Integration Functionality to Improve Liability Visibility
Guidance Software, Inc. is a leader in digital investigative solutions. Its EnCase platform provides the foundation for government, corporate, and law enforcement organizations to conduct thorough, network-enabled and court-validated computer investigations, such as responding to eDiscovery requests, conducting internal investigations, responding to regulatory inquiries, or performing data and compliance auditing.
Challenges

Industry:
High Technology

Annual Revenue:
US$74 Million

Employees:
400

Replace hosted expense solution as part of a wider new travel program and eliminate manual reconciliation of charges Improve the software companys financial processes by transitioning from manual entries to a fully integrated system Integrate the quote-to-cash cycle, improve customer care, and track software service contracts more effectively

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle General Ledger Oracle Payables Oracle Cash Management Oracle Purchasing Oracle Service Contracts Oracle Order Management Oracle TeleService Oracle Internet Expenses

Solutions

Upgraded to Oracle E-Business Suite Release 12.1 to provide access to a fully integrated Accounts Payable and General Ledger for improved financial management and planning Used Oracle Internet Expenses to provide visibility into charges as they occur rather than waiting for a month-end report Updated credit card programnow populating charges daily, eliminating manual reconciliation, and enabling the company to more accurately forecast expenses Integrated the quote-to-cash cyclefrom quoting, to configuration, order generation, fulfillment, billing, and collectionsfor accelerated transaction processing Used Oracle TeleService to enable about 120 users in the technical support, customer service, and sales teams to monitor and track issues with orders for internal and external customers Reduced the time needed to close the monthly financial books from two to three weeks to just a few days Streamlined Sarbanes-Oxley compliance audits by ensuring proper segregation of duties and reducing the number of controls from more than 150 to 71through automated processes Enabled the company to ship within hours or even minutes as a customer is able to submit and track service contracts more effectively due to the integration of Oracle TeleService with Oracle Financials

One of the biggest benefits we have realized with our upgrade to Oracle E-Business Suite Release 12.1 is the ability to make more effective decisions. David Goldstein, Senior Director, Business Systems, Guidance Software, Inc.

155

Hospital Alemn

Oracle Customer:
Hospital Alemn Buenos Aires, Argentina www.hospitalaleman.com.ar

Hospital Alemn Improves Hospital Administration and Management by Upgrading IT Infrastructure

Hospital Alemn (German Hospital), founded more than 140 years ago, is one of Argentinas leading private health centers. Located in Buenos Aires, it provides its own health insurance, attending to more than 35,000 outpatient visitors and 4,300 inpatient visitors per month with a staff of more than 600 medical specialists.
Challenges

Industry:
Healthcare

Annual Revenue:
US$100 Million

Employees:
1,200

Upgrade the hospitals database to manage medical and administrative information more efficiently Provide medical and nursing staff with full access to critical patient information to improve care Enhance service to more than 4,000 active suppliers and consolidate information regarding transactions, such as purchase orders and bill payments

Oracle Products & Services:

Oracle E -Business Suite Oracle Inventory Oracle General Ledger Oracle iProcurement Oracle Cash Management Oracle Accounts Payable Oracle Database 11g, Enterprise Edition Oracle Process Operations Oracle Forms Oracle Data Guard

Solutions

Implemented Oracle Database 11g Enterprise Edition, to improve processes for managing the hospitals medical and administrative information Implemented Oracle E-Business Suite with Oracle Partner SyE Soluciones y Emprendimientos S.R.L., achieving efficiency and reliability in internal control processes, such as approvals and authorizations of medical studies and providers orders Automated managing information related to the 4,000 suppliers who work with the hospitalwho generate 4,800 paid bills and 1,350 purchase orders per monthproviding greater visibility of each supplier Integrated and maintained the full flow of information in the system, including patients medical studies, clinical histories, and images Designed a module for administrating fees, which the hospital uses to manage health insurance, enabling it to provide services to 150 other companies with varying price and coverage agreements Simplified the compilation of medical and financial reports, using Oracle Data Guard as a repository for queries

Oracle Partner:
SyE Soluciones y Emprendimientos S.R.L. www.sye.com.ar

Oracle Database is the best database on the market. By migrating to it, we have improved internal control and other processes, such as authorizations, that are essential to the healthcare industry. Diego Waksman, Systems Manager, Hospital Alemn

156

ICEC Limited S..r.l.

Oracle Customer:
ICEC Limited S..r.l. Fribourg, Switzerland www.icecglobal.com

Industry:
Professional Services

ICEC Limited S..r.l. Improves Trading Transaction Visibility and Decreases Financial Reporting Time with Centralized Enterprise Resource Planning System
Oracle E-Business Suite Release 12 is an excellent choice for our company, as we operate in a highly-specialized professional services industry and manage large data volumes. With the help of Oracle Partner Kynergy, we were able to purchase and implement the solution easily, seeing an immediate improvement in the efficiency of operations throughout the company. Jacqueline Sapin, Vice President, Controller, ICEC Limited S..r.l.

Employees:
13

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Purchasing Oracle Sales

Oracle Partner:
Kynergy www.kynergy.ch

ICEC was founded in 1948 as the International Commodities Export Company of the United States of America, specializing in the marketing and distribution of sulphur, sulphuric acid, and fertilizers. The company is the world leader in marketing sulphur globally on behalf of major energy companieswith sulphur remelting, trans loading, forming, and bagging projects active in 28 countries, across all seven continents. At present, ICEC maintains offices in 20 locations, with a network of representatives around the globe, to provide fully-integrated service packages to sulphur producers, including marketing, supply management, transportation, and distribution. ICEC manages thousands of transactions each yearas small as a truckload, or as large as a multiple Panamax vesselproviding in-house operations that include engineering, procurement, fleet service management, project management, insurance, and financial services. With such a large, globally-dispersed business and operations network, the company required more streamlined processes for its traders mandatory actions, such as sending contractual documents to the company headquarters in Switzerland. It also needed to manage each commodity export transaction in a more unified, centralized project management structure. ICEC Limited S..r.l. implemented Oracle E-Business Suite Release 12 to gain an integrated view of projects and operations across the enterprise, to increase efficiency in key areas, such as obtaining financial results more rapidly for improved reporting and planning. As a result, the company increased transaction speeds and employee efficiency substantially, and shortened its monthly financial closing process from 30 days to 7 days.
Challenges

Establish a comprehensive enterprise resource planning system, centrally managed at company headquarters, that is capable of processing each commodity trading transactiontracking the purchase and sales of sulphur, sulphuric acid, and fertilizers, and calculating the profit per metric ton realized in every project Provide a comprehensive view of each transaction, as the company acts as an intermediary between commodity producers and end-users, managing the entire logistics and supply chain Streamline mandatory business processes for the companys traders-such as sending contractual documents to headquarters-as all transactional information must be entered into the main IT system

157

ICEC Limited S..r.l.

Obtain financial results more rapidly to improve analytical capabilities, enabling making better informed business decisions, faster Enable financial employees to manage transaction accruals closely, in real-time, as numerous account receivables and liabilities might not be reflected on invoices at the time of preparing the account, due to the nature of the fast-moving commodities trading industry

Solutions

Benefitted from the prebuilt, integrated functionality of Oracle E-Business Suite Release 12 to manage each of the companys commodity export transactions as part of a centralized, unified project, providing detailed visibility and increased transparency into accrued assets and liabilities at any moment, including calculating profits per metric ton, realized with each project Responded to the needs of a small but growing team of specialized commodity traders, analysts, and controllers that require a fast, reliable, and easy-to-use solution to support the companys position as a leading global marketer of sulphur Replaced the legacy accounting system of the previous parent organization with a locally-installed Oracle Financials , providing instant and direct access to all financial information, and enabling management to make more informed decisions Increased transaction speed and trader performance substantially with the ability to enter and view account information immediately-via a centralized system-instead of having to manage siloed data from multiple locations Improved the speed of financial reporting to meet the expectations of the parent company, decreasing the monthly financial closing process from 30 days to 7 days Facilitated greater collaboration between team members in different countries and time-zones to support streamlined communications, improving the sense of personal responsibility in managing commodities accounts and transactional data Enabled traders to use a single portal to access all information regarding commodity transactions-such as price, seller and buyer data, shipping date, and transportation insuranceon a computer dashboard and as printable documents and reports Utilized the know-how of Oracle Partner Kynergy to go live as scheduled on January 1, 2010, maintaining a nine-month implementation timeline and meeting budget requirements

Why Oracle

Throughout the proposal and vendor selection planning process, Oracle acted proactively and responded to specific requests formulated by ICEC quickly and thoroughly. Oracle also offered a comprehensive, out-of-the-box solution at a lower total cost of ownership.

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ICEC Limited S..r.l.

Partner

Using an accelerated implementation methodology, Oracle Partner Kynergy implemented and configured the Oracle E-Business Suite Release 12 to suit ICECs specific financial and trading requirements. With a strong philosophy and focus on maximizing the standard functionality of the solution, Kynergy ensured a successful deployment, on budget and on schedule. Since the go-live in January 2010, Kynergy and ICEC have maintained a strong partnership resulting in many other Oracle-based initiatives. As a result of this collaborative partnership, Kynergy is an expert on ICECs IT environment, enabling new IT projects to be evaluated and implemented in a very short time. The expertise provided by Oracle Partner Kynergys implementation consultants was key to our success-not only during the implementation process, but throughout our ongoing IT operations, as well, Said Jacqueline Sapin, vice president, controller, ICEC Limited S..r.l.

159

Industrias Tecnos S.A. de C.V.

Oracle Customer:
Industrias Tecnos S.A. de C.V. Cuernavaca, Mexico www.itecnos.com.mx

Industrias Tecnos S.A. de C.V. Integrates Finance, Human Resources, and Manufacturing, Improves Efficiency and Decision-Making
We needed to control everything that happened in our ammunition factoryincluding production, planning, supplies, and logisticsand integrate these processes transparently into our accounting systems. Oracle E-Business Suite Release 12.1 was the best tool for this. It guaranteed integration and standardization for our manufacturing, accounting, and human resources processes. Salvador Arredondo Romn, IT Manager, Industrias Tecnos S.A. de C.V.

Industry:
Industrial Manufacturing

Annual Revenue:
Under US$100 Million

Employees:
600

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Payables Oracle Receivables Oracle General Ledger Oracle Purchasing Oracle Payroll Oracle Inventory Management Oracle Discrete Manufacturing Oracle Order Management Oracle Business Accelerators

Industrias Tecnos S.A. de C.V. manufactures and sells sporting-shotgun shells meeting domestic and international demands for .22 caliber and center-fire shotguns, sold under the guila brand. A market leader and a provider to public safety agencies in Mexico, it exports to five continents and supplies the armed forces of many countries. Industrias Tecnos had used its own in-house-developed accounting and munitions plant management software. These applications required several interfaces, making it difficult to integrate the companys accounting and production data. Industrias Tecnos sought to consolidate its manufacturing, financial, and human resources information to achieve greater operational efficiency, reduce account closing times, and improve financial decision-making. Industrias Tecnos S.A. de C.V. worked with Oracle Partner Sir Tecnologa S.A. de C.V. to implement Oracle E-Business Suite Release 12.1. The Oracle solution enabled the company to unify and consolidate its manufacturing and sales processes . The system now reconciles financial information with production and inventory by using Oracle Financials, Oracle Discrete Manufacturing, Oracle Purchasing, Oracle Payables, and other E-Business Suite applications. Consequently, Industrias Tecnos S.A. de C.V. reduced the time for account closings and financial reporting to just two days. It also shortened the time to analyze and generate purchase orders for supplies, which significantly minimized manufacturing delays caused by lack of materials.
Challenges

Oracle Partner:
Sir Tecnologa S.A. de C.V. (Ceteris) www.ceterismx.com

Consolidate information between accounting and cartridge manufacturing functions for greater operational efficiency Standardize enterprise resource planning by integrating accounting and production operations on one system Improve supply and logistics planning and execution by providing accurate inventory and purchasing information to the manufacturing plant Accelerate financial closings to improve decision-making

Solutions

Worked with Oracle Partner Sir Tecnologa S.A. de C.V. to implement Oracle E-Business Suite Release 12.1using Oracle Business Accelerators for Oracle E-Business Suite enabling a complete deployment in just six months and the standardization of legacy modules and interfaces that were previously in various programs from multiple vendors

160

Industrias Tecnos S.A. de C.V.

Consolidated management, human resources, financial, and manufacturing information such as sales revenue and inventory of materials needed for ammunition production Reduced the time for closing books and financial reporting from five-to-six days to two days with Oracle Financials, thus expediting accounting-related decision-making and manufacturing plant production planning Used Oracle General Ledger for greater speed and reliability in obtaining information regarding the companys financial transactions Achieved better control of payments to suppliers with Oracle Payables to ensure they are made correctly and on time Utilized Oracle Discrete Manufacturing to integrate ammunition manufacturing operations with sales to achieve excellent planning and manufacturing results by accelerating response times, ensuring adequate supplies for cartridge manufacturing, and enabling the company to compare plans with results and provide feedback Integrated manufacturing planning with Oracle Purchasing to accelerate the analysis of needed supplies, enabling efficient materials acquisition by ensuring of the order of correct materials, thereby avoiding manufacturing halts due to shortages Reduced inventory levels with Oracle Inventory Management to control stock of materials needed to manufacture ammunition, a finished product that requires precisely controlling the mixture of explosives and other components, thereby improving the companys production and supply efficiency Improved management of various materials kept in the factory, which helped improve control of each departments sub inventory Used Oracle Payroll to enable quick and reliable calculations of payroll-related elementssuch as salaries, vacations, and contributionsand provided accurate reports for internal use and reports to government agencies

Partner

Industrias Tecnos implemented Oracle E-Business Suite Release 12.1 with help from Sir Tecnologa S.A. de C.V. (Ceteris). Ceteris helped with the excellent and timely implementation that met the schedule established at the start of the project, said Salvador Arredondo Romn, Tecnos IT manager. The implementation was a major challenge, because Oracle E-Business Suite Release 12.1 was installed in all departments. Despite this, we were able to deliver all that had been agreed upon. Its important to recognize the help we got from Ceteris during the first few months in stabilizing the application, and how Ceteris responded with a due sense of urgency, providing high-quality service. Having Ceteris as a partner gave us confidence during our implementation of Oracle E-Business Suite Release 12.1, said Romn.

161

Industries Corpaal C.A.

Oracle Customer:
Industries Corpaal C.A. Miranda, Venezuela www.iccavenezuela.com

Industries Corpaal C.A. Optimizes Production Management Processes and Improves Strategic Decision-Making
Industries Corpaal C.A. is a Venezuelan company that focuses on health and personal-care, mass consumer products. It manufactures and distributes six categories of products: diapers, skincare for infants, baby wipes, cotton products, and feminine and adult protection items sold under the Mimadito, Consentido, Nubes, Controle, and Whice brands. Its manufacturing plant is in the city of Guarenas, and it has two distribution centers.
Challenges

Industry:
Consumer Goods

Annual Revenue:
Under US$100 Million

Employees:
450

Implement a robust, scalable, high-availability IT infrastructure to leverage the companys growth and produce personal care products more efficiently Distribute information, such as production, costing, and inventory, to improve decision-making Reduce time to complete the full manufacturing cycle for personal-care products

Oracle Products & Services:

Oracle Database, Enterprise Edition Oracle E-Business Suite Oracle Financials Oracle Accounts Receivable Oracle Cost Management Oracle Shipping Execution Oracle Supply Chain Planning Oracle Linux

Solutions

Worked with Oracle Partner Oratech Corp. to implement Oracle E-Business Suite and improve management of production costs, expenses, and revenue with a robust, reliable, and scalable IT infrastructure to support the companys growth Used Oracle Database, Enterprise Edition to centralize financial and production information, such as production planning, to improve decision-making, achieve data consistency, and make data100% available for use with various programs Used the robustness, safety, and integrity of Oracle Database to develop more than 400 reports on sales, purchasing, inventory, accounting, and costs, providing each department with the information it needs Decreased account closing times from two months to seven days, accelerating analyses of corporate results to define future strategies Used Oracle Supply Chain Planning to manage the companys cash flow more efficiently, keeping the minimum inventory needed to produce personal care products Used Oracle Shipping Execution to distribute products while generating invoices with Oracle Accounts Receivable, improving production and reducing the time from receiving an order to shipping it from 15 days to 2 days Stabilized computing systems with Oracle Linux, eliminating failures that require restarting the entire computing infrastructure Reduced personal-care product manufacturing cycle from a month to between 7 and 15 days

Oracle Partner:
Oratech Corp. www.oratechla.com

Oracle technology and applications have improved system stability and information availability, ultimately enhancing our processes for obtaining raw materials. Hernn Escalona, Director of Computing, Industrias Corpaal C.A.

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L.H. Dottie

Oracle Customer:
L.H. Dottie Commerce, CA www.lhdottie.com

L.H. Dottie Improves Customer Service, Enhances Inventory Control, and Accelerates Product Delivery
L.H. Dottie manufactures fastening devices and anchors, electrical fittings, petroleum products, tools, and specialty items for professional electricians and plumbers. L.H. Dottie has a state-of-the-art 50,000 square foot manufacturing facility located south of Los Angeles, CA and additional warehouses in Oklahoma City and Philadelphia.
Challenges

Industry:
Industrial Manufacturing

Employees:
100

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Order Management Oracle Process Manufacturing Oracle Warehouse Management Oracle Assets Oracle Inventory Oracle iStore Oracle Purchasing Oracle Quoting Oracle Sales Oracle TeleService Oracle Service Contracts Oracle Database Oracle Application Express Oracle Business Accelerators

Implement an integrated enterprise resource planning (ERP) suite that will support the wholesale electrical and plumbing fixtures and supply company as it continues to grow Provide enhanced capabilitiesincluding a Web store and portalsfor the companys supplier and customer base

Solutions

Engaged Oracle Partner C3 Business Solutions to implement Oracle E-Business Suite Release 12 to improve performance and streamline critical processes - including financial management, manufacturing, warehouse management, purchasing, service, and sales across the company Automated back order processing, enabling the employee dedicated full time to that job to focus on customer service Deployed Oracle iStore to create an internet store site to sell electrical and plumbing products in a secure and personalized environment for wholesale distributors; more than 2,200 customers set up for web order through iStore, receive over 50 orders per day Enabled customers to use familiar, easy-to-use formatslike Microsoft Excelto load orders into the Oracle iStore system Maintained accurate inventory control for the more than 5,000 products the company carries in its warehouse Enabled the company to pinpoint errors in order entry, product picking, and shipping and quickly correct them for improved customer service Automated order management processes, eliminating the need for employees to physically walk orders from customer service to the warehouse, and reducing paperwork Accelerated product delivery by splitting orders across the companys two warehouses when needed Enabled the company to drill into particular regions, sales people, and categories to compare sales data month to month or year to year Provided granular security and audit control to ensure data privacy Went live in just six and half months using out-of-the-box configuration of Oracle E-Business Suite modules provided by Oracle Business Accelerators

Oracle Partner:
C3 Business Solutions www.c3biz.com

Oracle has provided unprecedented flexibility and visibility. We have learned that we can trust the data. The depth of knowledge is amazing. Oracle enabled us to focus on our business, not our software. Brian Heiden, Director of Information Technology, L.H. Dottie

163

M+W U.S., Inc.

Oracle Customer:
M+W U.S., Inc. Albany, NY www.usa.mwgroup.net

M+W U.S., Inc. Unifies Enterprise Resource Planning System for Improved Efficiency and Accountability
M+W U.S., Inc. is a full service engineering, architecture, and construction management firm focused on technically complex and challenging projects in the fields of scientific research, electronics, renewable energies, life science, battery technology, data centers, and government. M+W U.S. is part of the global company M+W Group. It operates out of several offices around the United States, as well as a subsidiary, Total Facility Solutions.
Challenges

Industry:
Engineering & Construction

Annual Revenue:
US$500 Million

Employees:
501 to 1,999

Deploy an integrated enterprise resource planning (ERP) system that unifies data for the company and its subsidiary Provide advanced project management tools to enable employees to more efficiently manage the approximately 400 concurrent engineering, architecture, and construction projects the companies undertake each year

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Human Resources Oracle Internet Expenses Oracle Time and Labor Oracle Projects Oracle Procurement Oracle Business Accelerators

Solutions

Implemented Oracle E-Business Release 12 to unify the two companies accounting and project systems, among other ERP applications, for greater accountability and efficiency Worked with partner Nascent Systems Inc. to implement in less than nine months using Oracle Business Accelerators Deployed Oracle Projects to improve control and accuracy of engineering, architecture, and construction project forecasting and budgeting, which was previously done in spreadsheets Established a reliable, transparent procurement system with Oracle Procurement, ensuring projects are not overcommitted Gained better and faster visibility into project costsincluding actual, pending, and committed costsenabling project managers to ultimately increase profitability Provided an advantage in the competitive engineering and construction industry by enabling project managers to act quickly to correct problems that might have otherwise delayed a project or exceeded the budget Provided daily access to budget data, instead of monthly reports Eliminated redundancy and cut the payroll process from four hours to one hour by connecting Oracle Human Resources directly to the companys third-party payroll administrator Cut the expense reimbursement process from weeks to just days with Oracle Internet Expenses Enabled M+W U.S. to report more quickly to headquarters

Oracle Partner:
Nascent Systems Inc. www.nascentsystems.com

With Oracle E-Business Suite Release 12, we can provide an in depth view of timely data for all projects to better manage budgets and stay on top of potential problems. Many of our competitors do not have this level of visibility, so it is a significant competitive advantage. Chris Stratton, Information Systems Manager, M+W U.S., Inc.

164

Mallcom (India) Limited

Oracle Customer:
Mallcom (India) Limited Kolkata, India www.mallcomindia.com

Mallcom (India) Limited Generates Financial Reports Instantly, Reduces Inventory Spending by 5%
Oracle E-Business Suite is an integrated financial, inventory management, and manufacturing system that will support our business as we continue to diversify our product portfolio and move into new global markets. Giriraj Mall, Director, Mallcom (India) Limited

Industry:
Industrial Manufacturing

Annual Revenue:
US$22 Million

Employees:
400

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Purchasing Oracle Order Management Oracle Discrete Manufacturing Oracle Business Accelerators

Established in 1983, Mallcom (India) Limited is a manufacturer, exporter, and distributor of personal protection equipment (PPE), including helmets, safety goggles, gloves, safety boots, and work wear. The company distributes its brand name products across India and has original equipment manufacturing (OEM) agreements with more than 30 customers in Europe and North and South America. The company has six manufacturing facilities in Kolkata and one in Haridwar. It also has offices in Kolkata and Delhi, and a network of 35 dealers in India. Since the early 1990s, Mallcom (India) Limited has progressively opened new business units as it diversified its product portfolio. As a result, the company had acquired three home-grown accounting systems and an order management application. The legacy systems were expensive to maintain, clunky to use, and involved extensive manual intervention. Staff needed to collate financial, inventory, and manufacturing data from multiple systems and manually enter the data into spreadsheets to create monthly and quarterly reports for their managers, said Giriraj Mall, director, Mallcom (India) Limited. This involved a lot of manual work and took too much time sometimes up to two days. In late 2010, Mallcom engaged Oracle Partner CSA Consultants to deploy Oracle E-Business Suite R12.1 modulesOracle Financials, Oracle Purchasing, Oracle Order Management, and Oracle Discrete Manufacturing. The system streamlined Mallcoms financial reporting, inventory management, and manufacturing processes while providing more control over cash flow across its business units. The company is now able to create monthly and quarterly reports in less than an hour. Oracle E-Business Suite is an integrated financial, inventory management, and manufacturing system that will support our business as we continue to diversify our product portfolio and move into new global markets, said Mall.
Improved Reporting, Cash Flow Management

Oracle Partner:
CSA Consultants www.csaconsultants.in

Oracle Financials provides Mallcom with a standard accounting system across three of its business units: Mallcom Safety Pvt Ltd, which markets Mallcom branded products; the leather safety glove (GLV) division; and shoe manufacturing (UAD) business units within the parent company, Mallcom (India) Ltd. Staff can now create standard ledgers, income statements, and balance sheets in a matter of minutes to present to managers. An accounting staff member working in one of these three divisions can use consolidated data to create any type of financial report, and they can present it to their manager almost immediately, said Mall.

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Mallcom (India) Limited

Key Benefits:
Enabled staff to compile financial reports and provide them to managers immediately, rather than spend up to two days finding the relevant information Improved cash flow management by enabling the CFO to easily identify which business units have cash surpluses so he can pay creditors in advance or allocate funds to another division if required Reduced spending by 5% by enabling staff to order inventory and raw materials from a standard list of suppliers Provided sales and accounts staff with instant access to invoicing information so they could quickly determine which orders needed to be settled Ensured all raw materials were utilized during the manufacturing process, which helped keep costs under control Will soon enable the company to easily determine which machines used in the manufacturing process are being underutilized and exactly when they need to be serviced so they last longer

Previously, it could take between a few hours and two days to get the relevant information to compile regular financial reports. Now, managers get the information they need to identify which products and divisions are generating the most revenue and profit at any point in time. Oracle Financials also enables Mallcom to better manage its cash flow, which ensures that funds are being used wisely between each business unit. These divisions are now talking to each other with one, integrated system, and our chief financial officer (CFO) can easily identify which business units have cash surpluses so they can pay creditors in advance or allocate funds to another division if required, said Mall. The system also enables our CFO to identify funds that arent being used and put them in a term deposit that gives us a better return. Ultimately, we are managing cash more effectively and our CFO doesnt have to wait for monthly reports from each division before he decides how to best invest our money.
Automated Invoicing Saves Time

Oracle Order Management has automated Mallcoms invoicing and order processing tasks by making it easier to reconcile transactions, particularly with overseas customers. The system provides sales and accounting staff with instant access to invoicing information so they can quickly and easily determine which orders need to be settled. Previously, we entered invoice details from our order processing system into our accounting application each day, which was time consuming and prone to errors, said Mall. Now, orders are saved automatically in one system, which saves time and makes it easier for staff to finalize accounts.
Standard Purchasing System Reduces Wastage

Mallcom buys raw materials, such as leather, chemicals, and additives to make safety shoes; fabrics, trims, and accessories for body protection; and plastic material and nonwoven fabric for safety helmets and respiratory face masks. Previously, the company ordered products on an ad-hoc basis and managed them using disparate spreadsheets. Oracle Purchasing enabled the company to centralize the system and set up a list of standard suppliers. We now have an integrated system that generates an electronic purchase order and forces staff to order from a standard list of suppliers, said Mall. This enables our procurement team to negotiate better deals with our suppliers, which will probably help us to reduce spending by 3% to 5% immediately and more than 7% in long run.

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Mallcom (India) Limited

Manufacturing Process Streamlined

Mallcoms leather and shoe manufacturing divisions use Oracle Discrete Manufacturing to track the flow of raw materials, such as leather used to manufacture gloves, through the production line. This ensures information is immediately available to each department involved in the process. Previously, this information was recorded in separate spreadsheets. For example, if we receive an order for 60,000 pairs of leather gloves, the system helps us track the exact amount of material that is needed during the cutting, stitching, finishing, and packing stages of manufacturing, said Mall. Each piece of material is tracked throughout the production process, and we have a complete view of our raw material, work in progress, and finished stock levels. This ensures that all our raw material is being utilized, which helps keep manufacturing costs under control. Mallcom plans to deploy Oracle Enterprise Asset Management to track the effectiveness of machines used to manufacture its products and determine exactly when equipment needs to be serviced. For example, we run about 500 stitching machines and currently have no record of how many of these machines have been sitting idle, serviced, or replaced over the past six months, said Mall. Oracle Enterprise Asset Management will tell us which machines are being underutilized, how many units they are producing, and when they need to be serviced. This means our equipment will be put to better use and last longer.
Why Oracle?

Mallcom selected Oracle due to the vendors track record of successful enterprise resource planning (ERP) deployments with other garment manufacturers across India. The company also looked at Microsoft Navision and a locally-produced ERP suite. CSA Consultants had knowledge of our business and had completed similar deployments previously, which gave us the confidence that the implementation would be a success, said Mall. Oracle E-Business Suite is a centralized, integrated ERP application that can be implemented easily and will scale as our company expands.
Implementation Process

Initially, CSA Consultants technical staff transferred data from Mallcoms existing accounting application to Oracle E-Business Suite, and ran a feasibility test to ensure Oracle E-Business Suite worked well with the companys existing business processes. CSA Consultants leveraged Oracle Business Accelerators during the implementation to provide Mallcom with a rapidly configured baseline instance of Oracle E-Business Suite, equipped with leading industry best practices.

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Mallcom (India) Limited

Subsequently, the conference room pilot with the core users at Mallcom instilled confidence that the new system worked well with the companys business processes. The Oracle system was deployed at Mallcoms leather manufacturing division in November 2010. Over the next two months, E-Business Suite was implemented at the companys trading unit, Mallcom Safety Pvt Ltd, and the GLV and UAD divisions. Oracle E-Business Suite will be deployed across Mallcoms remaining five business units by April 2011. CSA Consultants provided staff training, and will soon be developing customized reports that are unique to Mallcoms business.

Mallcom India Limited is a manufacturer, exporter, and distributor of personal protection equipment, including helmets, safety goggles, gloves, safety boots, and work wear. The company distributes products with its brand name across India and has OEM agreements with more than 30 customers in Europe and North and South America.

168

Metropolitan St. Louis Sewer District

Oracle Customer:
Metropolitan St. Louis Sewer District St. Louis, MO www.stlmsd.com

Metropolitan St. Louis Sewer District Integrates Disparate Systems to Improve Efficiency and Service
Metropolitan St. Louis Sewer District (MSD) is the fourth largest sewer district in the United States. MSDs mission is to protect the publics health, safety, and water environment by responsibly providing wastewater and storm water management. MSD provides service to an area that encompasses 525 square miles, including all of St. Louis City and approximately 80% of St. Louis County, with a total population of 1.4 million.
Challenges

Industry:
Utilities

Annual Revenue:
US$100 to US$500 Million

Employees:
896

Support the sewer district utility in the delivery of customer service by improving administrative and operating efficiency Facilitate an organization wide business process change through the integration of disparate financial, project management and reporting systems

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Payroll Oracle Time and Labor Oracle Projects Oracle iProcurement Oracle Human Resources Oracle User Productivity Kit Oracle Business Intelligence Enterprise Edition

Solutions

Worked with Oracle Partners Blue Heron Consulting and Deloitte to implement Oracle E-Business Suite Release 12.1 to take advantage of enhanced support, improved system reliability, and functionality that supports business process changes Used built-in work flows to improve operating efficiency and ensure that users work from the same, accurate data source Integrated Oracle E-Business Suite with MSDs work and asset management solution to streamline purchasing and connect costs to specific work orders Automated a manual check approval process to support the timely dispersal of funds to vendors Replaced a paper-based payroll process with Oracle Payroll and Oracle Time and Labor, eliminating manual timesheet entry and decreasing the administrative burden on payroll clerks by 15% to 20%freeing them for other tasks Accelerated the payroll run from two days to just a few hours Provided employees with self-service access to information about benefits and payroll, including W-2 forms and paystubs Integrated Oracle Projects with Oracle Financials to support large-capital sewer improvement projects Used Oracle User Productivity Kit to train users on the new system and document business operating procedures Used Oracle Business Intelligence Enterprise Edition to provide users with the tool capable of generating reports without reliance on IT resources

Oracle Partner:
Blue Heron Consulting www.blueheron-consulting.com Deloitte www.deloitte.com

Oracle E-Business Suite Release 12.1 has enabled us to improve efficiency organization wide by integrating disparate systems and automating manual processesallowing us to focus on effectively serving our customers. Barbara Mohn, Director of Information Systems, Metropolitan St. Louis Sewer District

169

Nextgen Distribution

Oracle Customer:
Nextgen Distribution Sydney, Australia

Industry:
Wholesale Distribution

Nextgen Distribution Deploys Database, Server, Storage, and Networking in Two-and-a-Half Hours, Out of the Box
Oracle Database Appliance is an engineered system where all the components work together. We completed the deployment in two-and-a-half hours out of the box, rather than in 5 to 10 days, if we had chosen a non engineered solution. John Walters, Managing Director, Nextgen Distribution

Employees:
14

Oracle Products & Services:

Oracle Database Appliance Oracle E-Business Suite R12 Oracle Financials Oracle Order Management Oracle Quoting Oracle Inventory Oracle iStore

Nextgen Distribution is a Value Added Distributor (VAD) and Oracle Platinum Partner in Australia. The company supports Oracles channel business by working closely with the Oracle PartnerNetwork to increase adoption of Oracles Red Stack solution an integrated set of offerings that include hardware and software in the Australian market. Nextgen Distributions sales consultants and technical experts use their deep understanding of the Oracle Red Stack solution to empower channel partners by educating them about new products, supporting them in penetrating specific markets and acessing business opportunities, investing in marketing campaigns, and ensuring Oracle products are delivered to end customers on time. The partner channel is responsible for a significant amount of Oracles business in Australia, said John Walters, managing director, Nextgen Distribution. We were founded to support Oracles growth in the market, and one way to do this is to educate, engage, and enable Oracles partners to sell the complete stack of Oracle solutions.
The Need for a Simple, Reliable, and Affordable Database Platform

Oracle Partner:
Dataweave www.dataweave.com.au

Nextgen Distribution sees great opportunities in Oracle engineered systems and optimized solutions and expects its distribution business to grow rapidly over the next few years. Our aim is to have the business turning over around US$304 million (A$300 million) within four or five years, said Walters. After 15 years in the distribution industry and working for fast-growing companies, Walters knows from experience the importance of choosing the right systems from day one. Ive learned its better to overinvest upfront in building a strong foundation platform, rather than deploy financials and supply chain systems when the business begins growing rapidly, he said. Implementing new systems can have a huge impact on a distribution business, as any disruptionswhether planned or notmake it harder for vendors, customers, and staff to manage and complete error-free sales transactions. Nextgen Distribution wanted a robust, scalable, and reliable enterprise-level database platform that could accommodate organic growth, as well as growth from mergers and acquisitions. The platform also had to support a high volume of sales orders by multiple resellers, often transacting concurrently. As the conduit between Oracle and resellers, we wanted to provide a seamless transaction experience for the channel, said Walters. This required a solution that integrated with Oracles back-end systemssuch as the Oracle Partner Store, Oracle PartnerNetwork, and Open Market Modelto ensure reseller orders flow through smoothly from our systems to Oracles. Any errors or processing delays can affect the on-time delivery of products to the end customer, which in turn will hold up their implementation plans.

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Nextgen Distribution

Nextgen Distribution also needed an affordable, fast-to-deploy solution with minimal support and maintenance costs.
Deployment Completed, Out of the Box in Two-and-a-Half Hours

The decision to implement Oracle Database Appliance came from an Oracle presentation on the new product, to which Walters was invited. At the end of the presentation, Walters offered to install Oracle Database Appliance because the product met all of our requirements for robustness, scalability, reliability, and affordability. The switch to Oracle Database Appliance two weeks into a six-week implementation time frame put immense pressure on Nextgen Distribution and Dataweave, the Oracle Gold Partner Walters engaged to help with the deployment. Our aim was to have Oracle Database Appliance up and running by the end of September 2011, as I had offered to make a presentation on our experience of the product at Oracle OpenWorld on October 1, said Walters. When Oracle Database Appliance arrived at Nextgen Distributions Sydney office on September 20, it took Dataweave approximately two-and-a-half hours to set up the platform. It was the first deployment of Oracle Database Appliance in the Asia-Pacific region. Because Oracle Database Appliance is an engineered system, all the components work together, said Walters. It meant we did not have to spend days working on getting the database to talk to the storage area network, operating system, and other parts of the architecture. Oracle Database Appliance saved us around 5 to 10 days of configuration workthat was a real bonus considering our very tight deadline. It actually took us longer to get Oracle Database Appliance out of its carton and installed into a rack, than it did to power it up and get a database running, he said.
Low-Cost Solution Enables More Effective Use of Funds

Oracle Database Appliance integrates Oracle Database 11g with Oracle servers, storage, and networking in a single box, to lower implementation costs and provide ease of management. The price point of Oracle Database Appliance makes it an extremely affordable solution for midsize organizationslike oursthat want enterprise-scale performance in a single box, but that might not have the budget for such a product, said Walters. In Nextgen Distributions case, we invested the money we saved in configuration and implementation costs in designing efficient business processes around Oracle E-Business Suite Release 12, which we use to manage financials and supply chain planning. I achieved a better result with the same budget because the majority of my implementation funds were spent in the areas of most importance to the businessdeveloping better sales, financial management, and reporting processes, said Walters. For a start-up with low cash reserves, this helped our business get off the ground quickly.

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Nextgen Distribution

Lower Maintenance Costs, Faster Problem Resolution

Choosing a solution that integrates a database, servers, storage, and networking in one box also lowers database administration, hardware, and storage maintenance costs. A January 2012 report by research firm ORC International comparing Oracle Database Appliance with Microsoft SQL Server found that a database administrator would save 835 hours in the first year of system implementation using Oracle Database Appliance rather than SQL Server, and 669 hours in each subsequent year of the systems life. We save on costs by not having to deal with and pay multiple vendors for support and maintenance, said Walters. By opting for a single-vendor solution, we also benefit from more efficient, informed service when we run into problems. Oracle understands how every element in the stackdatabase, applications, storage, and networkingworks together and can provide fixes and patches that take into account the impact on every element.
Scalable, Flexible Licensing Options

Oracle Database Appliances pay-as-you-grow software licensing model offers flexible scalability, which makes it ideal for organizations, such as Nextgen Distribution, that can implement 2 cores when starting out and then scale up to 24 cores as business grows. For a company like ours aiming for rapid growth, were paying for what we need today at the lower end of the licensing scale, and as we grow the business we can increase the capacity of the box and pay accordingly, said Walters. Thats really important for businesses that dont have the funds to pay upfront for a solution with excess capacity.
Reliable System Performance

Nextgen Distribution has loaded the Oracle Database element of Oracle Financials onto Oracle Database Appliance. To date, Nextgen Distribution has found transaction processing to be efficient and reliable. Our transaction numbers are fairly low at this stage, as were just starting up, but were finding the interaction between a user querysuch as an order placementand the resultsuch as order confirmationto be very slick, said Walters. The query response rate is very good, and we are confident Oracle Database Appliance can support the thousands of transactions and concurrent users we expect. The products high availability will also ensure our reseller customers can place their orders quickly and seamlessly. Nextgen Distribution plans to use its real-life experience to showcase Oracle Database Appliance to prospective customers. The company has already had expressions of interest from several quarters, including a number of large Australian federal government departments.

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Nextgen Distribution

Challenges

Implement a robust, scalable, and reliable enterprise-level database platform to support a start-up reseller business aiming for turnover of US$304 million within four to five years Integrate with Oracles back-end systems to ensure reseller orders flow through smoothly, to avoid errors or processing delays that can affect the on-time delivery of products to end customers Choose a cost-effective, fast-to-deploy solution that can be implemented in six weeks on a limited budget Support a high-transaction distribution business that expects to process thousands of concurrent sales orders from a 200-strong reseller network Minimize ongoing support and maintenance costs

Solutions

Engaged Oracle Gold Partner Dataweave to implement Oracle Database Appliance, the first such deployment in the Asia-Pacific region Cut installation time from 5 to 10 days, to two-and-a-half hours, by choosing a plug-and-go solution that eliminates the need to configure database, storage, server, and networking components Gained enterprise-scale performance in a single box at a price affordable for start-ups and midsize organizations Enabled savings gained from a fast implementation to be redirected towards the design of best practice reseller sales, financial management, and reporting processes Minimized database administration, hardware, and storage maintenance costs, by choosing an integrated database system Benefited from prompt service and fast problem resolution by dealing with a single vendor who understands each component of the database stack Ensured scalability for rapid business growth, with a pay-as-you-grow licensing model that can scale from 2 cores to 24 cores Will support thousands of reseller transactions and concurrent users, with highly available and expandable database system Reduced project risk and cost by completing implementation in 6 weeks, rather than the 12 weeks that it would usually take

Why Oracle

Despite being an Oracle VAD, Walters stressed that Nextgen Distribution was under no obligation to use Oracle products for its database and business systems.

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Nextgen Distribution

We considered the JD Edwards EnterpriseOne suite, a Microsoft product, and some other smaller home-grown enterprise resource planning solutions, said Walters. Our ultimate solution was to use Oracle CRM On Demand for customer relationship management; Oracle E-Business Suite for financial and supply chain planning; Oracle iStore as the retail front-end; and Oracle Fusion Middleware with application and test and development servers running Oracle Linux. Because we advocate an Oracle stack, we leapt at the opportunity to use Oracle Database Appliance to underpin our business systems, said Walters. The idea of a high-performance, fully integrated storage, server, and database solution was very appealing. We get the best of Oracles three technologies, one support contract, one service organization, and no issues due to incompatible systems.
Implementation Process

Nextgen Distribution engaged Dataweave to deliver a fully functional enterprise resource planning system based on Oracle E-Business Suite, configured to meet Nextgen Distributions specific requirements. The company was given six weeks to complete the implementation. Two weeks into the implementation, the decision was made to implement Oracle Database Appliance. While waiting for the product to be shipped from Oracles U.S. headquarters, Dataweave installed a test environment in Nextgen Distributions data center on standard Intel servers to allow the implementation project to proceed. Oracle Database Appliance arrived at Nextgen Distributions office nine days before the companys implementation deadline. Thanks to the 11-step configuration wizard, Dataweave had Oracle Database Appliance up and running in two-and-a-half hours. The preconfigured Oracle Real Application Clusters (RAC) set-up meant we simply chose whether we wanted a single server, a one-node RAC, or a full two-node cluster, said Norman Weaver, managing director, Dataweave. We saved around 5 to 10 days in configuration time, as we didnt have to get the various architecture components talking to each other. We set Dataweave a task that would normally take around 12 weeks to completeand they did it in half the time, despite having to switch from deploying another system to Oracle Database Appliance two weeks into the project, said Walters. Dataweave played a major role in the successful deployment of Oracle Database Appliance.

174

Novi Sad Heating Plant

Oracle Customer:
Novi Sad Heating Plant Novi Sad, Republic of Serbia www.nstoplana.rs

Novi Sad Heating Plant Increases Overall Payment Collection Rate

Novi Sad Heating Plant is a Serbian public utility company that produces and delivers heat and hot water for the district of Novi Sad, Petrovaradin, and Sremski Karlovci. The company serves more than 90,000 households and businesses through a 206 kilometer network of pipelines.
Challenges

Industry:
Utilities

Annual Revenue:
Under US$100 Million

Employees:
330

Implement an information system to integrate operations and provide management with accurate, timely, and well-structured information that enables more efficient decision-making Integrate a number of smaller, unconnected, in-house applications to reduce time needed to collect, analyze, and report accounting and billing data for the utility Eliminate manual data entry errors that hindered efficient operation of utility services Enable efficient management of heat and hot water supply while ensuring compliance with local public procurement law applicable to heating plant operations

Oracle Products & Services:

Oracle E-Business Suite Oracle Financials Oracle Purchasing Oracle Inventory

Solutions

Replaced several smaller siloed in-house applications with a single information system, Oracle E-Business Suite, which integrated operating processes and increased the operational efficiency of the companys utility services Improved payment of accounts receivable due to stronger control of money flow and the well structured data provided by Oracle Financials Eliminated accounting mistakes caused by manual data entry errors Reduced time needed to process each bank statement, from five to six hours to five to six minutes Decreased time needed to collect data for generating value added tax entry from four to five hours to a few minutes through automated processes Improved control over the implementation of procurement contracts to provide visibility into spare parts supplies in the heating plant, which are critical for continuous utility service

Oracle E-Business Suite enabled us to achieve comprehensive integration of processes at Novi Sad Heating Plant. With Oracle, we can receive timely, accurate information, providing our management with the tools to spot market trends and respond effectively. Svetozar Maletic, Head of the IT Center, Novi Sad Heating Plant

175

NTCC

Oracle Customer:
NTCC Riyadh, Saudi Arabia www.ntcc.com.sa

NTCC Replaces Dated Manual Processes with Fully Integrated ERP , CRM, and Asset Management Solution
Founded in 2007, NTCC is a leading energy services company in the Middle East, delivering reliable and environmentally friendly solutions that cater to the energy needs of commercial, industrial, and government organizations. The company is a pioneer in building and operating sustainable energy development projects in Saudi Arabia and throughout the region. By using cutting-edge technology, NTCC offers customers efficient, economical, clean, and customized alternatives to conventional energy systems.
Challenges

Industry:
Utilities

Employees:
85

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Enterprise Asset Management Oracle Marketing Oracle Supply Chain Management Oracle Financial Management Oracle Human Resources Oracle Project Portfolio Analysis

Deliver greater flexibility, accuracy, and efficiency across the entire energy services firm by replacing outdated desktop tools with tightly integrated management and planning applications Increase visibility and understanding of asset maintenance Ensure zero downtime and on time and on budget installation Enable transparent and efficient tracking, management, and maintenance of energy service assets without manual data entry Remove customer relationship data from insecure public cloud while enabling every department to share a single customer relationship management (CRM) system Help finance department accurately and rapidly cost projects

Oracle Partner:
Tata Consulting Services (TCS) www.tcs.com

Solutions

Replaced standalone accounts tools, office software, and paper based purchase orders with an enterprise wide, fully-integrated solution, providing efficient shared services for finance, CRM, enterprise asset management, and project reporting Eliminated weekly project-sheet data entry, with seamless integration of finance and project management, improving accuracy and reporting while saving time of skilled personnel Tapped installation knowledge of Oracle regional energy sales representative and Oracle Partner Tata Consulting Services (TCS), and used off-the-shelf capability of the Oracle software, to get up and running, on budget and in just eight months Tracked 1,029 work orders in first month using Oracle Enterprise Asset Management Generated weekly asset management reports covering five large-scale energy projects in seconds rather than four days Moved customer data from Salesforce to Oracle E-Business Suite Release 12, increasing security and in-house controls

Oracle E-Business Suite Release 12 immediately delivered business efficiency by replacing our manual entry, single-function desktop applications with a fully integrated system of planning and management software components. It provides the whole company with a single source of the truth while freeing highly-skilled people from time consuming manual tasks. Hisham F. Alhegelan, Chief Information Officer, NTCC

176

Nufarm Argentina S.A.

Oracle Customer:
Nufarm Argentina S.A. Buenos Aires, Argentina www.nufarm.com/AR

Nufarm Argentina S.A. Leverages Growth with a Scalable IT Infrastructure

Nufarm Argentina S.A. is a subsidiary of Nufarm Limited, one of the 10 largest global producers and suppliers of agrochemicals for crop protection. Nufarm also owns Nuseed, a company devoted to crop improvement and to marketing sunflower, sorghum, and canola. With more than 2,600 employees worldwide, Nufarm has factories in 13 countries. It offers more than 2,400 registered products, including herbicides, insecticides, fungicides, and growth regulators, in more than 100 countries.
Challenges

Industry:
Chemicals

Annual Revenue:
US$45 Million

Employees:
35

Manage the business with a scalable IT infrastructure to match the growth of the company, which went from 45 warehouses to 200 warehouses in Argentina Jumpstart return on new acquisitions, such as Nuseed, by rapidly integrating them into Nufarms operations Serve agricultural producers in a timely manner, so that products such as insecticides, herbicides, and fungicides are available when needed

Oracle Products & Services:

Oracle E-Business Suite Oracle Financials Oracle Manufacturing Oracle Discoverer Oracle On Demand

Solutions

Oracle Partner:
IT Convergence www.itconvergence.com

Worked with Oracle partner IT Convergence to implement Oracle Financials, providing Nufarm with a scalable and highly reliable IT infrastructure to support growth in the region Created an internal control environment with Oracle Financials at the request of the parent company, carrying out internal and external financial audits smoothly and without problems Brought Nuseed, an acquired company, into Nufarm Argentinas IT platform rapidly and without duplicating payroll Gained the ability to automatically generate purchase and sales orders for the two companies from a single system Managed purchasing and logistics times for sales of seeds and agrochemicals with Oracle Manufacturing, achieving Nufarms goal of having its products arrive on time at agricultural producers warehouses Reduced agrochemical inventory holding costs, with 100% information consolidation that lets Nufarm know the location of products in its various warehouses Achieved 100% effectiveness in generating reports for vendors with Oracle Discoverer, eliminating delays and information inconsistencies regarding inventory and product availability

With Oracle Financials, we have total control of financial information, including sales data. This visibility lets us efficiently manage 200 accounts in the interior of the country with the level of internal control demanded by our Corporation, and to use the commercial schema that is a big differentiator, setting us apart from our competitors. Fabio de Felippis, Financial Controller, Nufarm Argentina S.A.

177

OIA Global Logistics

Oracle Customer:
OIA Global Logistics Portland, OR www.oiaglobal.com

OIA Global Logistics Upgrades Business Applications for Greater Visibility and Improved Decision-Making
OIA Global Logistics is a full-service supply chain management service provider. It offers freight management, creative packaging services, international logistics, ground transportation, customs brokerage, kitting, labeling, assembly, warehousing, and distribution services. It is a member of the International Air Transport Association. OIA operates local offices in Asia, Europe and the USA, connected by a global network and shared application platforms.
Challenges

Industry:
Travel & Transportation

Annual Revenue:
US$100 to US$500 Million

Employees:
38

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Order Management Oracle Inventory Oracle Purchasing Oracle iStore Oracle Accelerate for Midsize Companies

Replace legacy order management systems with an integrated solution that connects order flow and inventory control, while tying these functions to the logistics companys financial management system Separate OIA from its previous shared environment with 23 other companies so it could run independently Optimize the supply chain and realize cost savings through improved management and sourcing

Solutions

Oracle Partner:
Jibe Consulting, Inc. www.jibeconsulting.com

Implemented Oracle E-Business Suite Release 12 to replace four legacy order management systems with a centralized solution, enable OIA to run independently, optimize the companys supply chain services, and roll up financial data globally Reduced costs through greater visibility, efficiency, and coordination Worked with Jibe Consulting, Inc. and used its Oracle Accelerate solution to implement Oracle E-Business Suite Release 12 to future-proof the companys business application environment and take advantage of new functionality Enabled 21 global locations to use multicurrency capabilities, multiple sets of books, and common financial accounts Reduced the time needed to close the monthly financial books from six weeks to two weeks Enabled OIA to close its annual audit process with an external audit companythree to four weeks more quickly Used Oracle iStore to quickly add new customers to the system and capture their orders while allowing flexibility for minimal order quantities and lead times, and flowing orders straight through to financial transaction. Enabled OIA to track profitability by program, leading to better decision-making Optimized the companys supply chain giving OIA a competitive advantage. Positioned OIA to win additional business and quickly bring on new clients and suppliers due to improved visibility and the efficiencies gained by implementing Oracle E-Business Suite Release 12

With Oracle E-Business Suite Release 12, we are operating on a global platform, with a much faster turnaround time on our monthly closes and improved visibility into all transactions. Paul Wogan, Chief Information Officer, OIA Global Logistics

178

ONYX EMS

Oracle Customer:
ONYX EMS Watertown, SD www.onyxems.com

ONYX EMS Accelerates Order Acknowledgements, Improves Planning Capabilities, and Enhances Customer Satisfaction
With Oracle Rapid Planning, we will be able to acknowledge customer orders more quickly, plan more effectively, optimize our inventory levels, and reduce our costs. Derrick Thiele, Production Control Manager, ONYX EMS

Industry:
Industrial Manufacturing

Annual Revenue:
Under US$100 Million

Employees:
260

Oracle Products & Services:

Oracle E-Business Suite Oracle Rapid Planning

ONYX EMSfounded in 1989 and based in Watertown, South Dakotais a midsize electronic contract manufacturer. The company specializes in medium-volume PCB assemblies and box build for products for medical, telecommunications, and industrial applications. It also provides engineering, manufacturability review, original equipment design, production test development, depot/warranty repair, design engineering support, and electrical/mechanical design services.
Challenges

Oracle Partner:
Inspirage www.inspirage.com

With a complex global supply chain where product availability and customer demands cause constant changes, ONYX EMS needed a fast, event-driven planning and simulation solution with the visibility required to help improve customer service and streamline supplier relationships

Solutions

After a competitive review of vendors, including Kinaxis and Synchrono, Inc., ONYX EMS selected Oracle Rapid Planning to deliver actionable insights required to identify the most profitable decisions Working with Oracle Partner Inspirage, ONYX EMS implemented Oracle Rapid Planning. By leveraging the robust functional planning capabilities and simulation analytics in the application, ONYX EMS will be able to better manage available resources throughout its global supply chain ONYX EMS now runs both 300- and 700-day plans, which it updates daily The company has full-pegging capability, and it can simulate a change or new demand and know within minutes what actions it must take ONYX EMS can also generate reports to compare plans and clearly see the net change from one plan to the next In addition, by integrating the real-time decision-making functionality of Oracle Rapid Planning into its existing systems, including Oracle E-Business Suite and Oracles Agile Product Lifecycle Management, ONYX EMS will be able to reduce the time required for its sales and operations planning cycle ONYX EMS expects to reduce average order acknowledgement times, improve the on-time delivery rate, reduce inventory levels, improve inventory turns, and reduce costs through more effective planning around labor, purchasing, and shipping Even though the implementation is very new, within one day of going live, ONYX EMS was able to acknowledge an order in just two hoursa process that previously would have taken at least a full day

179

ONYX EMS

Why Oracle

ONYX EMS selected Oracle Rapid Planning because of its easy integration with Oracle E-Business Suite and other systems, as well as its functionality, including the ability to run-fast simulations to assess new or modified customer demands and improved visibility for accurate and efficient manufacturing execution. The company is planning an upgrade to Oracle E-Business Suite Release 12 in 2012.
Implementation Process

ONYX EMS selected Inspirage as its partner, working with the company through a discovery phase, solution design, testing, and user training. The team completed the go-live two weeks ahead of schedule and within budget.

180

Pak-Arab Pipeline Co. Ltd (PAPCO)

Oracle Customer:
Pak-Arab Pipeline Co. Ltd (PAPCO) Karachi, Pakistan www.papco.com.pk

Industry:
Oil & Gas

Pak-Arab Pipeline Co. Ltd (PAPCO) Reduces Month-End Closure Time by 25%, Improves Governance, and Completes Successful Implementation in 70 Days
Using Oracle Business Accelerators, we implemented Oracle E-Business Suite Release 12 in just 70 days. By transferring financial information on a scheduled daily basis and using features like workflows and alerts, we can make more informed business decisions, close our monthly accounting cycle faster, minimize month-end reconciliation efforts, and improve internal controls and governance. Muhammad Abdul Qayyum Khan, Manager IT, Pak-Arab Pipeline Co. Ltd

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Inventory Management Oracle Purchasing Oracle Business Accelerators

Oracle Partner:
Jaffer Brothers Pvt. Ltd (JBL) www.jaffer.com

Pak-Arab Pipeline Co. Ltd (PAPCO) was incorporated in August 2005 as a joint-venture between PARCO, Shell Pakistan, Chevron, and Pakistan State Oil to construct, maintain, and manage a cross-country pipeline for transporting white oil from Karachi to Shikarpur and Mahmood Kot, Pakistan. The 817 kilometre pipeline is linked to two ports on Pakistans south coast and connects with PARCOs pipeline. PAPCOs pipeline currently transports around 4 million tons of oil per year, with a built-in capacity of up to 8.2 million tons, which can be extended to 12 million tons if necessary. Its creation has eliminated the need for about 4,000 road tankers previously used to transport oil throughout Pakistan, helping to prevent road congestion, degradation, and accidents and to address environmental concerns.
Challenges

Replace two disparate and unsupported enterprise resource planning (ERP) systemsincluding IBM Maximo, which was used for maintenance activitiesto integrate financial, purchasing, inventory, and fixed assets information from five oil pipeline stations and terminals Upgrade to Oracle Financials Release 12 to leverage advanced features (such as an updated dashboard, daily business intelligence, and alert functions) and improve month-end accounting processes Enable system users and auditors to drill down into information across ERP applications, such as inventory and accounting data from pipeline stations Gain better insights into financial, purchasing, and inventory data and processes, to enable managers to make informed business decisions, such as how to more efficiently maintain inventory and fixed assets, like pumps and storage tanks, at its pipeline stations and terminals Implement the system as quickly as possible to prevent further delays in replacing the legacy systems and address rapidly mounting difficulties with outdated interfaces and system stability

Solutions

Engaged Oracle Platinum Partner Jaffer Brothers Pvt. Ltd to implement Oracle E-Business Suite Release 12 using Oracle Business Accelerators to replace separate, outdated legacy ERP systems and integrate financial, purchasing, inventory, and fixed assets information from the oil pipeline network

181

Pak-Arab Pipeline Co. Ltd (PAPCO)

Working with Oracle Partner Inspirage, ONYX EMS implemented Oracle Rapid Planning. By leveraging the robust functional planning capabilities and simulation analytics in the application, ONYX EMS will be able to better manage available resources throughout its global supply chain ONYX EMS now runs both 300- and 700-day plans, which it updates daily The company has full-pegging capability, and it can simulate a change or new demand and know within minutes what actions it must take ONYX EMS can also generate reports to compare plans and clearly see the net change from one plan to the next In addition, by integrating the real-time decision-making functionality of Oracle Rapid Planning into its existing systems, including Oracle E-Business Suite and Oracles Agile Product Lifecycle Management, ONYX EMS will be able to reduce the time required for its sales and operations planning cycle ONYX EMS expects to reduce average order acknowledgement times, improve the on-time delivery rate, reduce inventory levels, improve inventory turns, and reduce costs through more effective planning around labor, purchasing, and shipping Even though the implementation is very new, within one day of going live, ONYX EMS was able to acknowledge an order in just two hoursa process that previously would have taken at least a full day

182

Pellerin Milnor Corporation

Oracle Customer:
Pellerin Milnor Corporation Kenner, LA www.milnor.com

Pellerin Milnor Corporation Extends Manufacturing Visibility with Integrated Enterprise Applications
Founded in New Orleans in 1947, Pellerin Milnor Corporation is a leading producer of commercial and industrial laundry equipment. The companys products include high-volume commercial washers dryers, extractors, and coin-operated machinery.
Challenges

Industry:
Consumer Goods

Employees:
600

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Discrete Manufacturing Oracle Manufacturing Execution System for Discrete Manufacturing Oracle Order Management Oracle Configurator Oracle Advanced Supply Chain Planning

Replace legacy enterprise resource planning (ERP) system to enable the company to effectively compete as a world-class manufacturer of commercial laundry equipment Deliver a flexible manufacturing, supply chain, and order management solution to support a complex, vertically integrated business with a wide-range of products Provide dynamic visibility on the shop floor to enable real-time changes and to help support the essential laundry machine spare parts business

Solutions

Oracle Partner:
Inspirage www.inspirage.com

Worked with Oracle Partners Inspirage and Smart Dog Services to replace legacy system with Oracle E-Business Suite Release 12.0.6 to streamline manufacturing and order management Used Oracle Advanced Supply Chain Planning to increase visibility and improve response times due to the ability to update supply chain planning nightly instead of weekly Achieved full vertical integration of critical shop materials, including sheet metal, castings, and commodity buy items Increased shop floor visibility with Oracle Manufacturing Execution System, providing the ability to dynamically update order or schedule changes, avoiding costly delays or rework of orders for laundry machinery Improved the companys ability to organize and prioritize spare parts orderssome of which are for low usage parts that may be ordered only every few yearsinto the shop floor schedule Replaced a manual order management system that required reentry of data into the ERP system with an integrated order management, quoting, and proposal system that uses Oracle Configurator, processing orders more efficiently Positioned Pellerin Milnor Corporation to improve competitive advantage by meeting rapidly changing customers needs for products that are manufactured and delivered accurately, with quick turnaround

Smart Dog Services www.smartdogservices.com

We are a relatively small company, but our broad product range and our vertically integrated nature make our manufacturing system quite complex. With Oracle E-Business Suite Release 12, we have gained invaluable visibility into our manufacturing processes that helps us maintain our position as a world-class manufacturer. Tony Cloud, Information Technology Director, Pellerin Milnor Corporation

183

Penn Color, Inc.

Oracle Customer:
Penn Color, Inc. Doylestown, PA www.penncolor.com

Penn Color, Inc. Gains Global Scalability and Boosts Productivity by Upgrading Enterprise Applications
Penn Color, Inc. is a recognized leader in the development and manufacture of custom color concentrates. The company supplies color concentrates and dispersions for use in most of the worlds major industries, including plastics, inks and coatings, paints, and cosmetics.
Challenges

Industry:
Chemicals

Annual Revenue:
US$101 to US$500 Million

Employees:
More than 500

Replace redundant, aging enterprise applications in the companys color concentrate operations in the United States and Europe to enhance operational efficiency and productivity Improve operational agility required to develop and sample 3,500 to 4,000 new custom colorant products annually Enable Penn Color to centrally manage recipe, quality control, and manufacturing data to ensure consistency and efficiency Meet aggressive on-time delivery objectives and enable the company to have the scalability to support global expansion.

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Purchasing Oracle Order Management Oracle Advanced Pricing Oracle Process Manufacturing Oracle Inventory Management Oracle Warehouse Management Oracle Advanced Supply Chain Planning Oracle Mobile Supply Chain Applications Oracle User Productivity Kit Oracle Tutor

Solutions

Deployed Oracle E-Business Suite Release 12 and upgraded to Version 12.1.2 to provide a consistent and global view of product information, including product formulas, manufacturing instructions, and raw ingredients and substitutions driving quality and efficiency improvements Enabled Penn Color to transfer human knowledge to systems knowledge, helping the company capture institutional knowledge and leverage it in a standardized workflow across the global organization to save time and improve processes, such as in the area of raw material management Accelerated and integrated financial processes Automated raw material requisitioning through more precise materials requirements planning Enable Oracles item substitution capabilities to allow the company to respond to rapid production requirements in an environment in which some raw ingredients are increasingly scarce Provided the research and development team with better tools for building and managing formulas and recipes for the companys colorants Accelerated training and documentation with Oracle User Productivity Kit

Oracle Partner:
Cambridge Technology Enterprises (CTE) www.ctepl.com

With Oracle E-Business Suite Release 12.1.2, we now have a platform to support Penn Colors global growth with consistent global processes and a single source of truth for critical business information. Chris Driscoll, Director, Information Systems, Penn Color, Inc.

184

PL Developments

Oracle Customer:
PL Developments Westbury, NY www.pldevelopments.com

PL Developments Supports Rapid Growth and Meets Customer Needs by Optimizing Supply Chain and Warehouse Management
Since implementing Oracle E-Business Suite Release 12.1.1 and other supporting Oracle solutions, we have grown by 35% to 40%, attributable in part to the visibility the technology provides us into every aspect of our business. We now make decisions quickly, based on real data. Were smarter, faster, and more efficient, and it shows. Tom Crowe, Chief Information Officer, PL Developments

Industry:
Life Sciences

Oracle Products & Services:

Oracle E-Business Suite R12.1.1 Oracle Financials Oracle Order Management Oracle Discrete Manufacturing Oracle Process Manufacturing Oracle Advanced Supply Chain Planning Oracle Production Scheduling Oracle Warehouse Management Oracle Quality Oracle EDI Gateway Oracle Human Resources Agile Product Collaboration Agile Product Cost Management Demantra Demand Management Oracle Business Intelligence Enterprise Edition Oracle User Productivity Kit Oracle Business Accelerators

PL Developments, a leading supplier of over-the-counter, FDA-approved products in the analgesic, gastrointestinal, cough/cold, sleep/motion, and eye care categories, is an integrated single source for oral dosage development and manufacturing of over-the-counter pharmaceutical and nutritional products. The company focuses on innovation and commitment to the well-being of its customers, consumers, employees, and the community. A few years ago, PL Developments realized that its IT systems could not adequately support the growth expectancy of the business. To getand stayahead of the curve, it needed to implement an integrated application suite that would provide total visibility into every aspect of its business. The company implemented a full solution from Oracleincluding Oracle E-Business Suite Release 12.1.1 and Oracles Agile product lifecycle management applicationsto improve its supply chain control, optimize inventory levels, streamline production scheduling, enhance customer service, and improve financial planning processes.
Challenges

Implement an integrated business application suite to enable the company to scale to support expected growth Enhance supply chain control for private label, over-the-counter drug packaging solutions and tablets and capsules sold to retailers, supermarkets, and drugstores Manage the end-to-end packaging process for customers, including artwork and label design, regulatory requirements support, call center activities, and distribution Improve visibility into the production floor and streamline production schedules Manage and plan inventory for customers to ensure proper levels are available and respond to orders within 24 to 72 hours Perform supply and demand planning between its pharmaceutical manufacturing plant and bottling and packaging plant

Oracle Partner:
CPG Solutions a KPIT Cummins Company www.cpgsolutions.com

Solutions

Worked with Oracle Partner CPG Solutions (a KPIT Cummins company) to implement Oracle E-Business Suite Release 12.1.1, Oracles Agile Product Lifecycle Management, and Hyperion applications in just 10 months Used Oracle Advanced Supply Chain Planning to improve inventory visibilityidentifying a capacity deficiency and the need to create a second shift to meet customer needs

185

PL Developments

Leveraged the visibility to match capacity to demandceasing production on products in surplus and ramping up to produce a two- to three-week supply for other, more critically-needed productsmeeting stocking requirements within three months, post go-live Used Oracle Warehouse Management to eliminate the need to keep manual logsautomating processes for managing bulk-product lot control, allocating bulk medications to specific product orders, and reducing errors across the board Optimized manufacturing scheduling to minimize the number of short runs while still ensuring that the company can ship products to its customers on demand Utilized Oracle Warehouse Management and Oracle Advanced Supply Chain Planning to perform demand and supply planning between the pharmaceutical manufacturing plant (Miami, FL), and the bottling and packaging plant (Long Island, NY) Leveraged the new mixed-mode manufacturing feature in Oracle E-Business Suite Release 12.1.1 to implement Process Manufacturing in the Miami plant and Discrete Manufacturing in the Florida plant, in a single Oracle E-Business Suite instance Provided visibility into a products exact location at any timewhere it is shipped, and to which customerand kept an electronic record for easier regulatory compliance Used Oracle E-Business Suite and Agile applications to manage product lifecycle processes and eliminate several hours of meetings each week by providing team members with the data visibility and control at the touch of a button Streamlined budgeting process and forecasting accuracy with Oracles Hyperion Advanced Forecasting and Demand Modeling, providing a layer for every department manager, including expenses and expenditure forecasts to help prepare for the upcoming year Deployed Oracle User Productivity Kit to support training approximately 120 users on the new Oracle applications, enabling users to maintain productivity levels even immediately post go-live Used Oracle Business Accelerators to go-live with Oracle E-Business Suite in an aggressive timeline of just 10 months

Why Oracle

Four years ago, PL Developments acquired Avma Pharma, the manufacturing facility in Miami, which already ran Oracle E-Business Suite but had not completed its implementation. PL Developments was impressed with the product suite but knew it would still need to make an additional investment to complete the implementation, add new functionality, and train its users. It examined the Oracle solution and one from SAP, ultimately deciding on Oracle and its partner, CPG Solutions, due to their understanding of the packaged goods space and commitment to the industry.

186

PL Developments

We needed technology tools in place that would help us do the heavy lifting, see our options, and control our own destiny. Oracle fit that bill, said Tom Crowe, chief information officer, PL Developments.
Implementation Process

PL Developments recognized the importance of positioning the implementation as a corporate project, not an IT project, to secure buy-in from critical business leads. It brought Oracle Partner CPG Solutions on board in August 2009 to help examine the known requirements and deliverables for the project. The joint team then began an aggressive implementation schedule in October 2009, going live on Oracle E-Business Suite Release 12.1.1 and the Agile applications in less than 10 months in July 2010 at its New York facility. It focused on training every step of the way during the implementation so its business users could hit the ground running post go-live. PL Developments completed subsequent implementations in October 2010 (Hyperion) and November 2011 (Demantra) at this facility. It implemented Oracle Warehouse Management in its New York office in July 2010and is looking forward to the Oracle Warehouse Management go-live in its Miami office in February 2012.

187

Port of Fujairah

Oracle Customer:
Port of Fujairah Fujairah, United Arab Emirates www.fujairahport.ae

Industry:
Travel & Transportation

Port of Fujairah Integrates Core Operational Systems and Harmonizes Financial Processes, Human Resources, and Payroll in Just Seven Months
Oracle E-Business Suite Release 12 enabled us to improve resource transparency, planning, reporting, integration, and scalability as demanded by a sophisticated and continually expanding multipurpose sea port. We deployed with Oracle Partners Fujitsu and Computer Network Systems, and later upgraded to Release 12.1 using in-house staff. Madhusudhan Sarangi, IT Manager, Port of Fujairah

Employees:
700

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Human Resources Oracle Payroll Oracle Inventory Management Oracle Purchasing Oracle Business Intelligence Standard Edition Oracle Discoverer

The Port of Fujairah is the only multipurpose port on the Eastern seaboard of the United Arab Emirates (UAE), approximately 70 nautical miles from the Straits of Hormuz. This strategic location at the crossroads of shipping lines between East and West is one of the Emirates vital facilities. The port operates with a continuing process of enhancing its facilities and comprehensive range of functions. It offers complete facilities for a wide range of requirements, such as general, bulk and wet cargo, including oil. It also caters to bunkering and trading, small supply craft users and agents, container activity provided by Dubai Ports, and other general port services. The Port of Fujairah has strong local relationships with Oracle and its partners, most notably long-time Oracle Partner Fujitsu and leading UAE systems integrator Oracle Partner Computer Network Systems (CNS). The port chose to deploy Oracle E-Business Suite and Oracle Business Intelligence Standard Edition and then upgrade to the latest releases to ensure tight integration and financial process insight with broader business functionality.
Challenges

Oracle Partner:
Fujitsu www.ts.fujitsu.com Computer Network Systems www.computerns.com

The Port of Fujairah looked to Oracle and its partners to support its integration of financial processes with broader business functionality, while creating solid foundations for growth of the multipurpose sea port It needed to enable transparent businesswide reporting and planning, vital for a business success in the competitive travel and transportation sector But it also needed to replace an end-of-life ProphecyOpen enterprise resource planning (ERP) system, running on Ingres Database To accomplish this, the Port of Fujairah sought a comprehensive suite of integrated, global business applications powered by an industry-leading database solution to tighten in-house controls for payroll, bank reconciliation, and human resources (HR) across the port facility

Solutions

Oracle worked with partners to implement Oracle E-Business Suite Release 12, fully integrating Oracle Financials with Oracle Inventory Management, Oracle Purchasing, and Oracle Human Resources

188

Port of Fujairah

It also supplied Oracle Business Intelligence Standard Edition and Oracle Discoverer for business activity analysis and reporting to all levels of the organization, supporting decision-making in the regional transport marketplace All the selected Oracle applications and technology went live in just seven months, delivering inherent scalability to support the level of expansion possible at the international port with technology built for growth in volume and functionality A robust local presence of Oracle, Fujitsu, and CNS expertise, now provides a level of support for regular maintenance and upgrades that had been absent with legacy systems

Why Oracle

Focusing on functionality, Port of Fujairah wanted to deploy a comprehensive suite of integrated, global business applications that would bring it up to date and scale to accommodate new business needs as the port expands and extends its own services. Oracle E-Business Suite met these requirements better than any other solution on the market, so Oracle was selected. Additionally, Oracle E-Business Suite eliminated problems from lack of support for the legacy ERP Prophecy and Ingres platform in the UAE, and the difficulty of securing upgrades for the legacy systems.
Implementation Process

The port began implementation in May 2008 and finished by December 2008. During this implementation, the Port of Fujairah worked with long-time Oracle Partner and best-of-breed IT infrastructure provider Fujitsu, as well as local Oracle Certified Partner and Oracle E-Business Suite specialist Computer Network Systems (CNS). A smooth rollout of all Oracle applications and technology was completed in just seven months.
Partner

Fujitsu and Computer Network Systems had worked together on similar projects with other government entities in the region and had considerable experience in implementing Oracle E-Business Suite locally and worldwide. Fujitsu implemented Oracle E-Business Suite 12 in seven months, providing a business process study, gap analysis, solution design, user training, build and customization, data migration, user acceptance testing, production setup, postproduction support, customized report development, and project management. An upgrade to Oracle E-Business Suite 12.1 was then implemented by in-house teams.

189

Savola Foods Arabia

Oracle Customer:
Savola Foods Arabia Jeddah, Saudi Arabia www.savola.com

Savola Foods Arabia Gains Enterprisewide, Real-Time Visibility, Improves Inventory Tracking with Enterprise Resource Planning Solution
With a goal of becoming the most efficient food product manufacturer in Arabia and Levant, we needed to streamline our IT infrastructure for more efficient delivery of high-quality products. Oracle E-Business Suite Release 12 provides an end-to-end view of our entire business to drive necessary performance gains for continued growth. Fawaz Kilfaden, Regional IT Executive Director, Savola Foods Arabia

Industry:
Consumer Goods

Employees:
1,100

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Process Manufacturing Oracle Advanced Supply Chain Planning

Savola Foods Arabia belongs to the Savola Group, one of the most successful and fastest growing multinational food companies in the Middle East. Founded in 1979, the Savola Group was ranked 12th in terms of revenue among the top 100 Saudi companies in a 2009 report published by Saudi Arabias leading daily newspaper, Al Eqtisadiah. In light of Savola Foods Arabias goal of being the most efficient food product manufacturer in Arabia and Levant, the company needed to automate its manual supply chain by implementing an integrated information system. The company wanted to track each manufacturing-related activityfrom forecasting to delivering finished goodsin a single, integrated enterprise resource planning (ERP) system. To meet its goals, Savola Foods Arabia deployed Oracle Process Manufacturing and Oracle Advanced Supply Chain Planningkey Oracle E-Business Suite Release 12 applicationsto automate important manufacturing functionssuch as material requirements planning, production reporting, item-cost calculation, production scheduling, formula generation, and quality assuranceacross the entire supply chain. It also established granular control over inventoried materials and facilitated analyzing the cost of goods sold. Using the Oracle applications, Savola Foods Arabia achieved 99.9% accuracy for monthly inventory tracking by continuously monitoring materials status, product shelf-life dates, and lot-expiration dates.
Challenges

Oracle Partner:
Mahindra Satyam www.mahindrasatyam.com

Record and track each manufacturing-related activityfrom forecasting demand to delivering finished goods to the customersusing a single integrated enterprise resource planning (ERP) system Reduce error-prone manual processes related to collecting and processing data from two manufacturing sitesincluding setups for 35 and 50 daily production batches, and 500 and 800 work-in-progress transactions, respectivelythat produce edible oils and sugar Automate a fully-manual materials-requirements planning process that resulted in many purchase requisition iterations and corrections and often compromised materials availability and suppliers ability to comply, due to duplicative and inaccurate information Ensure edible oils and sugar batch releases and changesdue to sales and other unplanned demands and breakdownsare immediately visible to shop-floors in the companys two manufacturing plants Enhance month-end closing activity efficiency by avoiding manual calculations for the cost of sold goods

190

Savola Foods Arabia

Avoid unjustified stock adjustments when reconciling inventory balances for edible oils, sugar, raw materials, and packaging materials Maintain a single repository of manufacturing master data for planning, quality management, and financial use Provide a solid business intelligence platform to enable decision-makers to respond faster than ever to frequent market, capacity, and material fluctuations, resulting from the commodity market prices, availability of specific types of edible oil and sugar, as well as reactions of the companys competitors

Solutions

Worked with Oracle Partner Mahindra Satyam to deploy Oracle E-Business Suite Release 12 to streamline business processes across the company and enable it to present business information in real time, enhancing productivity and operational efficiency Used Oracle Process Manufacturing to automate important manufacturing functions across the entire supply chainfrom planning, to product development; inventory, manufacturing, and quality management, to costingto enhance visibility and lower costs, ultimately providing managers with enhanced decision-support capabilities on product costing; profitability analysis; daily, month-to-date, and year-to-date production figures; inventory levels; and material turnover cycles Leveraged Oracle Process Manufacturing and Oracle Advanced Supply Chain Planning to integrate planning and production functions, reducing manual efforts and minimizing errors while establishing production and refinery plans, projected receipts, actual on-hand stock and shipments, and weekly production forecasts Made batch releases and changes immediately visible at the shop-floor level, thus shortening manufacturing times and substantially enhancing plant efficiency Strengthened the companys transactional data security by introducing a single source of bills of materials and formulas with restrictive versioning control for manufacturing edible oils and sugar Achieved 99.9% accuracy in monthly inventory tracking by providing daily updates of raw material consumption in production batches, as well as continuous monitoring of materials status, product shelf life dates, and lot expiry dates Automated materials sourcing using Oracle Advanced Supply Chain Planning, which routinely calculates the most accurate materials demand while also considering all demands and supplies due, ultimately enabling the company to avoid errors resulting from a previously manual process Facilitated a cost of goods sold analysis using powerful drill-down capabilities, providing detailed resource and overhead cost allocations on raw, refined, and packaged goodsan essential component in optimizing manufacturing costs

191

Savola Foods Arabia

Introduced raw-material lot controls for edible oils, sugar, and packaging materials to enable full raw-material and traded-good traceability, including the ability to accurately and efficiently trace back from the finished goods to all the raw materials that were used to produce them

Why Oracle

We had previously streamlined a number of key business processes with Oracle E-Business Suite and are very satisfied with the solution overall, said Fawaz Kilfaden, regional IT executive director, Savola Foods Arabia. To include our manufacturing processes in the integrated application suite and manage our full business cycle with Oracle E-Business Suite, we added Oracle Process Manufacturing. We believe that Oracle E-Business Suite Release 12 is the best ERP solution in the market to meet our business needs.
Implementation Process

The commitment of both Savola Foods Arabia and Mahindra Satyams project teams, as well as the harmony between these teams, were key factors in achieving a successful implementation. Savola Foods Arabias department heads and a steering committee facilitated the change management process. Further, Savola Foods Arabia went live during a seven-day factory shutdown, which enabled it to reduce the back-log for users in the initial Oracle Process Manufacturing introduction.
Partner

Savola Foods Arabia executed the Oracle implementation in close collaboration with Oracle partner Mahindra Satyam, a leading global IT services and consulting provider. Savola Foods Arabias implementation is part of a nine-phased project aimed at deploying key Oracle E-Business Suite Release 12 applications to cover financials, distribution, human resources, and manufacturing, and serve as a standard ERP system for Savola Group in Saudi Arabia and Egypt.

192

Shanthi Gears Ltd

Oracle Customer:
Shanthi Gears Ltd Coimbatore, India www.shanthigears.com

Shanthi Gears Ltd Cuts Month-End Reporting Time 60%, Improves Timely Deliveries 25%
Established in 1969, Shanthi Gears Ltd manufactures a range of gears and related products, including worm reduction gear boxes and herringbone gears. The company also provides engineering, design, and manufacturing consulting services. Shanthi Gears has six manufacturing units based in Coimbatore, as well as more than 20 sales offices across India. It employs more than 500 manufacturing and office-based staff.
Challenges

Industry:
Industrial Manufacturing

Annual Revenue:
Under US$100 Million

Employees:
More than 500

Upgrade existing Oracle enterprise resource planning (ERP) system to take advantage of new features, such as workflow approvals, automatic order tracking, and payment scheduling Integrate all gear manufacturing processes, such as purchasing materials and monitoring production, into a single ERP system Access information, such as order status and available inventory, to generate more detailed financial reports with minimum manual intervention

Oracle Products & Services:

Oracle E-Business Suite R12.1.1 Oracle Financials Oracle Manufacturing Oracle Inventory Oracle Purchasing Oracle Quoting Oracle Order Management

Solutions

Engaged Oracle Partner Chain-Sys to implement Oracle E-Business Suite R12.1.1 Oracle Financials, Oracle Purchasing, Oracle Inventory, Oracle Quoting, Oracle Order Management, and Oracle Manufacturing Increased the number of on-time deliveries by 25% and improved the time between quotation and delivery by 10% through the ability to automatically follow up on outstanding purchase orders, quotes, and deliveries, as well as to approve invoices Cut time to complete month-end processes, such as for generating financial reports and invoices, by more than 60%, by checking relevant information more frequently Reduced by 50% the need for manual intervention during order and delivery processes by automatically informing customers when an order has been accepted or dispatched Decreased manual data entry requirements by 90%, which reduced the risk of human error by customizing forms, such as for quotes and sales orders, based on departmental needs Enabled inventory, materials, and manufactured items to be monitored and traced throughout the production process Enabled company buyers to better monitor gear component orders and deliveries by creating an integrated buyer work center, accessible through a single window

Oracle Partner:
Chain-Sys Pty Ltd www.chain-sys.com

Oracle E-Business Suite Release 12.1 has enabled us to streamline our manufacturing processes and reduce the amount of manual data entry required. We are now able to deliver more orders on time and can complete our month-end activities 60% faster. Shanthi P, IT Department, Shanthi Gears Ltd

193

Shirazi Trading Company Pvt Ltd

Oracle Customer:
Shirazi Trading Company Pvt Ltd Karachi, Pakistan www.shirazitrading.com.pk

Shirazi Trading Company Pvt Ltd Closes Monthly Accounts in Hours Rather Than Days
Oracle E-Business Suite is an integrated enterprise resource planning system that provides standardized and proven business processes to support our expansion as we introduce new products lines and divisions. It also ensures we stay at the forefront of Pakistans competitive product trading market. Khaleeq Ur Rahman, CEO, Shirazi Trading Company Pvt Ltd

Industry:
Professional Services

Annual Revenue:
US$20 Million

Employees:
175

Established in 1975, Shirazi Trading Company Pvt Ltd (STC) is an ISO-certified diversified trading house, offering medical and power generation systems, business solutions, office equipment, security equipment, marine navigational aids, metals, materials, chemicals, and document management solutions. STCs more than 3,000 customers across Pakistan are serviced through branches in Karachi, Lahore, Islamabad, Peshawar, Multan, and Faisalabad. The company is part of the Atlas Group, a diversified entity that offers manufacturing, engineering, power generation, financial, and trading services. It consists of seven public limited companies, six private limited companies, and five that are listed on stock exchanges in Pakistan. For six years, STC used a customized application to manage its financials, inventory, sales, service, and commission management functions. This application was not adequately covering all of our business processes or supporting the growth of our organization, said Tahir Khan, head of IT, Shirazi Trading Company (Pvt) Ltd. It wasnt fully integrated, and data was inconsistent and not standardized. In early 2010, STC engaged Oracle Partner Jaffer Brothers to deploy Oracle E-Business Suite R12.1, including Oracle Financials, Oracle Purchasing, Oracle Inventory Management, Oracle Order Management, as well as Oracle Business Accelerators. Oracle E-Business Suite is an integrated enterprise resource planning system that provides standardized and proven business processes to support our expansion as we introduce new product lines and divisions, said Khaleeq Ur Rahman, CEO, Shirazi Trading Company (Pvt) Ltd.
Streamlined Reporting, Precise Inventory Costs

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Purchasing Oracle Inventory Management Oracle Order Management Oracle Business Accelerators

Oracle Partner:
Jaffer Brothers Pvt Ltd. www.jaffer.com

Shirazi Trading Company uses Oracle Financials to generate financial reports, typically statements indicating sales by month across the entire business, almost instantly. Accountants also use the system to process monthly financial reports for the whole business in a few hours, compared to two days previously. Oracle Financials provides consistent and more detailed financial information to the accounts staff, so they do not have to spend time on low value work, such as consolidating data, and are free to focus on helping grow the business, said Cyrus Tengra, chief financial officer, Shirazi Trading Company (Pvt) Ltd. STC staff uses Oracle Inventory Management to determine the average cost of stock in its warehouses and branch offices. The system provides a seamless view of all stock in transit between various locations and the exact cost of each item. Previously, the company only calculated the average cost of inventory in its main warehouses and charged branches accordingly, which was not best practice.

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Shirazi Trading Company Pvt Ltd

Key Benefits:
Processed monthly financial reports for the entire business in a few hours compared to two days previously Provided staff with a seamless view of all stock that was in transit between various locations and the exact cost of each item, which protected profits Gained more visibility over the status of customer orders, which improved the efficiency of the companys sales force Deployed a more effective and reliable system to track purchase orders, which ensured the company was spending efficiently Used proven Oracle Business Accelerators methodologies to deploy the system in three months, compared to nine months if these tools werent utilized

We now have a workflow process that offers complete control over inventory movement at each stage of delivery, said Tengra. For example, branches may route stock requisitions online to an approving authority, to central stores, where they are issued. Because we know the exact carrying cost of our stock and its turnaround time, our inventory holding periods are now being more effectively managed.
Greater Visibility into Customer Orders

Shirazi Trading uses Oracle Order Management to enter and confirm product orders and track the shipments. We now have more detailed information about confirmed and unconfirmed customer orders, accepted and rejected orders, and the total value of sales revenue, said Tengra. This helps improve the efficiency of our sales people. Further, receivables can be effectively followed up for collection. The integrated system also enables the company to view what it has bought from suppliers and its pending orders, as well as to determine when goods are received. We now have a more effective and reliable way to track procurement, which helps ensure that we are spending efficiently, added Khan. We will also soon take advantage of a feature that enables users to raise purchase orders with our suppliers online.
Fast Deployment with Proven Methodologies

During the implementation, STC and Jaffer Brothers used Oracle Business Accelerators, a set of deployment tools and methodologies developed by Oracle and its partners, to reduce implementation times. These tools helped STC to automatically configure each Oracle E-Business Suite module using best-practice business flows. This enabled the company to deploy the solution in three months compared to nine months it would have taken had the company not used these tools and methodologies. I have 20 years experience in IT and I have never been involved in an implementation as fast as this one, said Khan. Oracle Business Accelerators ensured that our applications were up and running in record time.
Why Oracle?

Shirazi Trading chose Oracle E-Business Suite because it is cost effective. Oracle technical consultants are also readily available in Pakistan, so the company can easily get help when it is needed. The total cost of ownership of Oracle E-Business Suite was less than other competing systems from SAP and Microsoft. STCs technical staff also had access to Oracle infrastructure specifications, which helped speed up implementation time.

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Shirazi Trading Company Pvt Ltd

Implementation Process

Initially, Jaffer Brothers asked Shirazi Trading to complete a questionnaire so it could collect business case scenarios and plan the deployment. Jaffer Brothers technical staff then set up the Oracle E-Business Suite modules, and trained sales and accounts staff power users during the first round of user acceptance testing. These power users provided Jaffer Brothers staff with feedback on how to improve various processes, and these observations were verified during a second round of user acceptance testing. Power users trained the remaining users. The deployment went live in April 2010.

Shirazi Trading Company Pvt Ltd (STC) is an ISO-certified diversified trading house offering medical and power generation systems, business solutions, office equipment, marine navigational aids, security equipment, metals, materials, chemicals, and document management solutions.

196

Sociedad Bblica Colombiana

Oracle Customer:
Sociedad Bblica Colombiana Bogota, Colombia www.sociedadbiblicacolombiana.com

Sociedad Bblica Colombiana Achieves Operating and Financial Control with a Unified, Scalable Platform
Oracle E-Business Suite Release 12 gives us a unified and scalable platform for the next decade. It facilitates financial control, visibility of project costs, and total operational transparency. Mireya Tunaroza, IT Director, Sociedad Bblica Colombiana

Industry:
Education & Research

Employees:
150

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Order Management Oracle Manufacturing Oracle Inventory Management Oracle Business Accelerators Oracle Support

Sociedad Bblica Colombiana (Colombian Bible Society) is a church service organization that meets peoples needs by making the scriptures accessible through ministry projects, such as delivering more than 600,000 bibles per year. It has exported approximately 1 million bibles. It also offers biblical science seminars for pastors and church leaders, and provides training workshops for churches.
Challenges

Replace outdated standalone systems with a unified, scalable platform that provides operational transparency and financial control of publishing projects Consolidate inventory, finance, manufacturing, and publishing data for better insight and to control publishing project costs Implement quickly, within budget and on schedule

Oracle Partner:
SIC www.sic-co.com

Solutions

Worked with Oracle Partner SIC to implement a unified Oracle E-Business Suite Release 12 infrastructure, replacing standalone systems and improving operational and financial controls Consolidated inventory, finance, and manufacturing information with Oracle Financials, extending operational transparency and facilitating audits and sponsor demonstrations Accelerated monthly financial closings by 40%, facilitating more efficient internal audits Created a supply plan for paper and raw materials to better manage inventory, procurement, and assets Improved inventory control of 50 agents, improving operational efficiency in the distribution process by 30% Accelerated estimates of development times for editorial projects from one month to one week, increasing customer satisfaction Accelerated order taking by 50%, optimizing customer delivery process Established organization wide business rules using Oracles best practices and standards of quality Used Oracle Business Accelerators and My Oracle Support to achieve full implementation in four months and within budget

197

Staples do Brasil

Oracle Customer:
Staples do Brasil So Paulo, Brazil www.staples.com.br

Staples do Brasil Updates IT Environment and Increases Productivity and Performance

Since the 2010 merger of Officenet and Staples, the new company, named Staples do Brasil, has focused on distributing and selling office materials for students as well as midsize and large companies, offering more than 10,000 catalog items from more than 200 vendors. Staples Inc. operates in 27 countries, with the mission of making office-supply purchasing much easier.
Challenges

Industry:
Retail

Annual Revenue:
US$113.8 Million

Employees:
296

Update the companys enterprise resource planning environment to enable adopting strategic business tools, such as business intelligence and warehouse management Eliminate the high risk that IT failures and business inconsistenciesassociated with legacy systems of the mergerpresent to office product sales Respond agilely to new legal and tax requirements for the retail and wholesale markets

Oracle Products & Services:

Oracle E-Business Suite R12.1 Oracle Financials Oracle Purchasing Oracle Order Management Oracle Inventory Management Oracle Database Enterprise Edition

Solutions

Worked with Oracle Partner Lacompt Consultoria to upgrade to Oracle E-Business Suite Release 12.1, on time, within budget Increased directors productivity by managing purchase flows and approvals in real time using an iPhone application supported by Oracle Database workflow Reduced time needed to produce financial and merchandize cost reports from one day to about three hours Eliminated the need for data revisions, enabling the IT and commercial departments to focus on the core business Enhanced overall IT environment performance by at least 30% with an Oracle E-Business Suite upgrade, Oracle Database acquisition, and a migration to lower cost, Intel servers Enabled substantial changes in pricing office supply products, using inventory replacement costs instead of daily average costs, in accordance with current retail market standards

Oracle Partner:
Lacompt Consultoria Ltda. www.lacompt.com.br

Upgrading to Oracle E-Business Suite Release 12.1 enables us to keep current with all legal and tax changes without having to adapt the software. It also creates an infrastructure that has helped us to increase our business growth and productivity. Rodrigo Matsumoto Varella, IT Manager, Staples do Brasil

198

Takwa Company

Oracle Customer:
Takwa Company Riyadh, Saudi Arabia www.takwa.com.sa

Takwa Company Upgrades Enterprise Resource Planning for Centralized Financial and Planning Operations
Continuity, consistency, and integration are extremely important to us. With Oracle E-Business Suite Release 12.1.2, we can now ensure that each automotive parts invoice is entered into the system and visible across all back-office applications including accounts payable and general ledger in less than three minutes. Hamdi Gad, Assistant General Manager, Takwa Company

Industry:
Automotive

Annual Revenue:
US$100 to US$500 Million

Employees:
600

Oracle Products & Services:

Oracle E-Business Suite R12.1.2 Oracle Financials Oracle Supply Chain Planning

From its headquarters in Riyadh, Takwa Company is a leading distributor of American automotive spare parts in Saudi Arabiaincluding parts for Isuzu, Ford, and General Motors vehicles. It carries a complete range of original brand and quality replacement parts and has a widespread warehouse network across the kingdom. Takwa Company has been in business for more than 40 years, gaining confidence from its distributors and clients for product quality and competitive pricing.
Challenges

Consolidate, centralize, and standardize company finances and operations with greater visibility, enabling tighter financial control over a branch network spread across difficult geography Enable employees in spare parts branch offices across Saudi Arabia to issue purchase orders that are online and centrally accountable to enable tighter, consistent financial control Replace legacy financial systems siloed in each branch office with an efficient, integrated system that enables rapid, streamlined, standardized monthly account closings Ensure a consistent customer experience regardless of which spare parts branch office business is conducted

Solutions

Upgraded to Oracle E-Business Suite Release 12.1.2 from 11.5, which enabled Takwa to deploy standard, landed cost management and improved costing of the imported items, while improving operational performance Enabled 120 users to achieve an end-to-end view of financial and operational data across all lines of the spare parts business with consistent financial and operational information available online, enabling centralized resource planning and budgeting Used Oracle Supply Chain Planning to enable 45 individual offices across Saudi Arabia to issue spare parts purchase orders locally and online, so that costs could be averaged across the branch network, something which was previously impossible Optimized Oracles supply chain management, providing a richer view of materials costs, consistently defined wholesale prices, closer monitoring of average parts prices, and greater visibility into automotive parts and materials deliveries between branches Deployed Oracle Financials, providing the business with an integrated view of operations for the first time, while also localizing currency handling and providing the flexibility to add additional controls through future modular integrations

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Takwa Company

Ensured continuity of business and consistent customer experiences, regardless of branch, through precise server load balancing, enabling the company to handle 15,000 invoices a day Improved transparency of financial operations to help see which areas generated 20% profitability and therefore had proven to be good locations for new branch offices Built a solid enterprise resource planning (ERP) foundation for the future integration of Oracle applications and, ultimately, a full Oracle Business Intelligence deployment

200

The RoomPlace

Oracle Customer:
The RoomPlace Lombard, IL www.theroomplace.com

The RoomPlace Streamlines Inventory Management to Support Growth and Deliver on Next-Day Guarantee
Serving the Chicago area since Sam Berman first began selling furniture door-to-door in 1912, The RoomPlace operates 24 furniture stores, throughout Illinois and Indiana, supported by a single distribution center. The RoomPlace takes a total-room approach, displaying fully furnished rooms and enabling customers to buy the room or build their own.
Challenges

Industry:
Consumer Goods

Employees:
900

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Warehouse Management Oracle Advanced Supply Chain Planning Oracle Advanced Pricing Oracle Configurator Oracle Field Service Oracle TeleService Oracle Financials Oracle Human Resources Oracle Self-Service Human Resources Oracle iRecruitment

Support plans to grow across the Midwest by using a single distribution center and enhanced warehouse systems to increase productivity in the warehouse and home delivery operations Handle efficiently a high volume of shipments, which can range from 50,000 to 75,000 pieces of furniture per month, and a high monthly turnover of furniture inventory Reduce inventory levels and associated handling costs while ensuring the company can meet its next-day delivery guarantee

Solutions

Implemented Oracle E-Business Suite Release 12, including Oracle Warehouse Management and Oracle Advanced Supply Chain Planning, to deliver an advanced, integrated, real-time warehouse and logistics system to replace the companys disjointed legacy applications Worked with Oracles Insight team to build the business case for the project and match it to strategic growth goals Improved productivity by streamlining the inventory picking process through use of optimal pick release rules, task refinement, and barcode scanning Leveraged warehouse management rules engine to refine picking and put-away processes for maximum labor efficiency, allowing for shift reduction Deployed an open-to-buy system, which enables users to do strategic inventory planning and scale to meet growth goals Reduced significantly the furniture inventory stored in the warehousewhich ultimately reduces costswithout sacrificing the next-day delivery guarantee Implemented planned cross docking for optimal inventory handling and reduction of inventory carrying costs Improved visibility into customer data, orders, and service requests, enabling service representatives to more quickly respond to queries regarding order status and warranty service

Oracle Partner:
Deloitte www.deloitte.com

Oracle E-Business Suite helped us reduce inventory without sacrificing our promise to our customers. Today, we have improved customer service and are well positioned for growth. Michelle Pacynski, Chief Information Officer, The RoomPlace

201

Utility Service Co., Inc.

Oracle Customer:
Utility Service Co., Inc. Perry, GA www.utilityservice.com

Utility Service Co., Inc. Unifies Customer View and Automates Sales Processes for Ongoing Growth
Utility Service Co., Inc. provides comprehensive solutions for potable water quality management through asset management programs for potable water tanks, unique technologies, and professional maintenance programs.
Challenges

Industry:
Utilities

Employees:
300

Oracle Products & Services:

Oracle E-Business Suite Oracle Order Management Oracle Configurator Oracle Inventory Oracle Projects Oracle Field Service Oracle General Ledger Oracle Cash Management Oracle Purchasing Oracle Sales Oracle Accounts Payable Oracle Accounts Receivable Oracle Portal Oracle Application Express

Automate sales force processes throughout the long sales cycle for the water tank maintenance company Provide the ability to configure unique water tank customer maintenance programs, even as the company continues to grow Enable more seasoned sales representatives to spend more time selling and less time transferring knowledge

Solutions

Used Oracle E-Business Suite to automate sales processesreducing sales cycle times by 20% and maintaining agility even as the company continues to grow by about 30% annually Improved visibility into sales data for 50 sales representatives and enabled new users to get up to speed quickly Used Oracle Configurator to quickly develop pricing and technical specifications for maintenance programs, as well as increase sales prices by 10% year over year Collected more than US$100,000 annually through nontraditional business line sales Leveraged integration between Oracle Field Service and Oracle Projects to automatically generate service requests and cost budget recommendationsminimizing service leakage across 10,000 customers and about 6,000 maintenance programs Implemented Oracle Portal to provide one stop access to Oracle E-Business Suite applicationsas well as document management and asset maintenance tools Saved 2,549 man hours annually through efficiencies gained by reducing duplicate data entry Used Oracle Application Express to extend Oracle applications for new initiatives, including Customer 360, presenting customer data, including contact information, contracts/services sold, billing information, and quality scores in one view Used Oracle Application Express to reduce customization and extension development by 50%, and to minimize dependency on outside consultants, saving more than US$150,000 annually

Oracle Partner:
Core Services www.coresys.com

Oracle is the glue that pulls all of our critical data into one place. It enables us to deliver content incredibly quickly to our employees, which makes them much more productive. David Al-Khazraji, IT Director, Utility Service Co., Inc.

202

Vaisala Oyj

Oracle Customer:
Vaisala Oyj Helsinki, Finland www.vaisala.com

Vaisala Oyj Unifies Core Business Operations with End-to-End Enterprise Resource Planning System
Vaisala Oyj specialized in environmental and industrial measurement, providing observation and measurement products and services for meteorology, weather critical operations, and controlled environments. Vaisala has 28 offices worldwide, with primary markets in Europe, the Middle East, Africa, the Americas, and the Asia-Pacific region.
Challenges

Industry:
High Technology

Annual Revenue:
US$323 Million

Employees:
1,400

Deploy a new, comprehensive enterprise resource planning system to support global operations and ongoing growth Unify the product, project, and business service processes for the companys observation and measurement products and related services Shorten lead times and improve task cost estimates Create more transparency through common metrics and a single reporting system used throughout the company Improve performance measurement to support decision-making

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Human Resources Oracle Financials Oracle Projects Oracle Sales Oracle Quoting Oracle Marketing Oracle Install Base Oracle Business Intelligence Enterprise Edition

Solutions

Worked with Oracle Partners, Tieto, Deloitte Consulting LLP, and Infosys to implement Oracle as a vehicle for strategy execution and end-to-end process harmonization Achieved global, harmonized processes for performance management and human relations data, and improved performance measurement with Oracle E-Business Suite Release 12, which provides a controlled and documented process for conducting performance reviews and setting targets Gained better visibility into sales with consolidated data collected from sales offices worldwide, using Oracle Marketing, Oracle Quoting, and Oracle Sales Cleaned and simplified financial master data, and obtained readiness for fact based decision-making and optimization based on improved real-time measurement Gained the ability to react faster to demand and market changes that impact project portfolio management due to more efficient reporting with Oracle business intelligence solutions Shortened lead times and achieved better utilization of global resources, providing service help desk staff a shared view of open cases and allowing follow-the-sun response to queries Improved ability to manage project costs and labor through better visibility into resource utilization, progress, and margins

Oracle Partner:
Tieto www.tieto.com Deloitte Consulting LLP www.deloitte.com Infosys www.infosys.com

Oracle E-Business Suite enables us to harvest unified business-critical information. In addition, Oracles business intelligence solutions support on-time visualization of key performance indicators. Jaakko Hirvensalo, Program Director, E-Business Suite, Vaisala Oyj

203

wep solutions

Oracle Customer:
wep solutions Bangalore, India www.wepsol.in

wep solutions Uses Timely Data to Improve Call Turnaround Time and Monthly Close
The Indian IT services market is competitive, and providing good service keeps us ahead of the pack. Oracle E-Business Suite Release 12 provides us with the key data we need to offer a high level of service to our customers and protect our revenue. Venkataramanan P, Head of Finance and Information Systems, wep solutions

Industry:
Professional Services

Annual Revenue:
US$27 .1 Million

Employees:
245

Oracle Products & Services:

Oracle E-Business Suite R12 Oracle Financials Oracle Service Contracts Oracle Purchasing Oracle Inventory Management Oracle Field Service Oracle Sales Oracle Install Base Oracle Business Accelerators

wep solutions India (wepsol) offers technology systems integration, managed printing, and security product distribution services. wepsols Managed Printing Solutions division installs, monitors, and maintains printers and supplies consumables to customers who pay a fee for each page they print. The companys Infrastructure Management Services division offers IT infrastructure management and monitoring, network design, information security, and compliance consulting services; while its Select division is a value-added distributor of security, storage, virtualization, and WAN acceleration products. It employs 245 staff and has 12 offices and 16 warehouses across India. Up until mid-2009, wepsol was using a legacy enterprise resourcing planning (ERP) system to manage its financials, distribution, servicing, ordering, billing, and inventory functions. The system was integrated with an in-house-developed Web application used for ordering, billing, service, and detailed reporting. Our business has grown significantly over the past few years and the ERP system was reaching the end of its life, said Venkataramanan P, head of finance and information systems, wepsol. We needed a scalable system that was well supported and would integrate more easily with our front-end application. In 2009, wepsol engaged Oracle Partner Chain-Sys Corporation to deploy Oracle E-Business Suite Release12. The company rolled out Oracle Financials, Oracle Field Service, Oracle Service Contracts, Oracle Sales Orders, Oracle Purchasing, Oracle Inventory Management, and Oracle Install Base, using Oracle Business Accelerators. Oracle E-Business Suite Release 12 provides more visibility over individual customer contracts, and reduces the companys credit risk. The Indian IT services market is competitive, and providing good customer service keeps us ahead of the pack, said Venkataramanan. Oracle E-Business Suite Release 12 provides us with the key data we need to offer a high level of service to our customers and protect revenue.
Financial Reporting Faster and More Efficient

The company uses Oracle Financials to manage its general ledger, accounts receivable, and accounts payable for its three business divisions. The system gathers financial data from wepsols head office in Bangalore, 11 branch offices across India, and one office in Singapore. Oracle Financials enables accounting staff to close the monthly accounts for the entire group by the seventh day of the following month, and by the close of FY11, the organization expects to close by the fifth day of every month. We plan to provide financial staff and senior managers with key financial data earlier, so they can make faster and more informed business decisions, said Venkataramanan.

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wep solutions

Key Benefits:
Closed monthly accounts for the whole group within seven days Positioned to reduce call closure time with access to timely data Reduced credit risk by preventing customers from ordering products and services if they exceed their credit limits Used Oracle Business Accelerators to jump start the implementation for deployment within three weeks

Call Closure Times to be Reduced

Oracle Field Service is used to assign and track calls through the companys Bangalore call center. A customer logs a call through the toll-free number or through a sales representative, who contacts the staff member nearest the customer. The system also automatically allocates calls to the right technical staff and engineers, said Venkataramanan. Right now, we are looking at various ways to improve customer service by keeping better track of pending calls, therefore improving the turnaround time to service customers. According to Venkataramanan, the company will do this by using the system to reduce the number of steps that are required to capture customer information so customers can be served more efficiently and wont necessarily need to call back. This will help protect the companys revenue, particularly in its Managed Printing Solutions division where getting timely access to information enables technicians to solve problems faster, such as by helping to reduce printer downtime. We can now provide as much information to the customer as possible during each interaction, said Venkataramanan. We can also educate call center staff to use the system to close customer calls faster by capturing information in a more disciplined way.
Improved Asset Tracking

The company uses Oracle Install Base to track assets (such as printers, multifunction devices, and consumables) at the point of purchase from the manufacturer through to the time when they need to be replaced. We can now track the life of these assets over several years and gauge which assets are giving us the expected rate of return, said Venkataramanan. For example, we may discover that a particular part on a printer model is failing frequently, and we can make a decision about whether to discard or keep the printer. Oracle Inventory Management enables wepsol to track serial numbers on every piece of equipment the company sells, including PCs and laptops, printers, multifunction devices, security software and hardware; as well as its own office equipment. We have many machines at customer sites, said Venkataramanan. Oracle Inventory, for example, enables us to identify the exact machine that may be causing a problem, and we look to address the issue much faster.
Customer Credit Tracking Protects Revenue

Oracle Sales Orders enables wepsol to prevent customers from ordering products and services if they exceed their credit limits. This reduces the companys credit risk, particularly in its high volume distribution business.

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wep solutions

Customers have to pay their invoices within a certain period or the products are shipped back to the vendor, said Venkataramanan. We can easily identify and chase down customers that are not paying on time to eliminate the risk of credit defaults. Previously, customers didnt have credit limits.
Easier Access to Contract Information

Oracle Service Contracts is used to capture all aspects of contracts with clients, including the contract period, responsibilities of each party, pricing plan, type of bills that the customer receives, and the number of service calls requested by the customer. We now have all contract information in one place, so that anyone can search and find the most up-to-date information relating to any contract, which will enable us to serve our customers more efficiently, said Venkataramanan. Previously, staff had to switch between multiple systems to find the information they required.
Faster Implementation with Standard Methodology

During the implementation, Chain-sys Corporation used Oracle Business Accelerators, a set of best practice methodologies that enabled the company to deploy the solution faster. Oracle Business Accelerators helped jump start the implementation for deployment within three weeks, ensuring it was completed on time.
Why Oracle?

The company considered many ERP systems before deciding to deploy Oracle E-Business Suite. According to Venkataramanan, Oracle and Chain-Sys Corporation did the best job of demonstrating how the solution could handle wepsols complex managed printing business. Oracle E-Business Suite was the best solution to accommodate the flexible billing plan we offer customers, where every pricing plan is made-to-order, said Venkataramanan. We were really convinced by Oracles methodology and approach to solving our problems.
Implementation Process

The company engaged Chain-Sys in April 2009 to work with its own IT team to deploy the system. By July 2009, wepsol had deployed Oracle Financials, Oracle Field Service, Oracle Sales Orders, Oracle Purchasing, Oracle Inventory Management, and Oracle Install Base. Oracle Service Contracts was deployed in May 2010. During the deployment of each module, Chain-Sys Corporation used its own tool to update the Open data into the Oracle database.

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wep solutions

Chain-Sys Corporations experienced and certified consultants worked closely with the wepsols IT staff at every stage of the deployment and ensured the systems were stable, especially given the complex activities involved in the printing business processes.

wep solutions India (wepsol) offers technology systems integration, managed printing, and security product distribution services. The company employs 245 and has 12 offices and 16 warehouses across India, as well as a branch office in Singapore.

207

United States Pharmacopeia

Oracle Customer:
United States Pharmacopeia Rockville, MD www.usp.org

United States Pharmacopeia Accelerates Standard Procedure Development and Issue Resolution
The United States Pharmacopeia (USP) is a scientific public health organization that sets FDA-enforceable standards for the quality, identity, purity, and strength of prescription and over-the counter medicines in the United States. USP also sets quality standards for food ingredients and dietary supplements used by many manufacturers to help ensure product quality. USP standards are used in more than 130 countries.
Challenges

Industry:
Life Sciences

Annual Revenue:
US$100 Million

Employees:
600

Create, document, and maintain standard operating procedures (SOP) to ensure the quality of prescription and over-the-counter drug production Improve ability to track and find trends regarding issues and actions from internal and external process auditsvital processes for maintaining the organizations quality management system and ISO 9001:2008 certification

Oracle Products & Services:

Oracle Governance, Risk, and Compliance Manager

Oracle Partner:
Appssurance www.appssurance.com

Solutions

Deployed Oracle Governance, Risk, and Compliance Manager to streamline development of vital SOPs for processes and to accelerate issue resolution, ensuring validity of its standards and products Cut cycle time for development of an SOP from 200 days to fewer than 40 days through workflow automation Gave control of SOP development and updates to process owners, instead of centralizing the process in quality assurance (QA)freeing QA for other activities Streamlined and facilitated the execution of internal audits over processes, such as the order-to-delivery (the process that manages the preparation and distribution of reference standards to customers) Gained the ability to track SOPs and issues in a single system for greater visibility, facilitating external audits and supporting maintenance of the quality management system Improved and accelerated issue resolution and root cause identification using Oracle Governance, Risk, and Compliance Manager to automate and integrate workflow and provide alerts to keep processes moving Reduced average issue resolution time by 35% in 2010, with an additional 15% or more time reduction expected in 2011

Precision and accuracy are fundamental to our mission and the standards we establish for the pharmaceutical industry. We need to ensure the validity of our standard operating procedures and issue resolution processes. Oracle Governance, Risk, and Compliance Manager give us a centralized environment for globally managing these processes efficiently. Keith Conerly, Director of Global Quality Assurance, United States Pharmacopeia

208

Baillie Lumber Company

Oracle Customer:
Baillie Lumber Company Hamburg, NY www.baillie.com

Baillie Lumber Company Reduces Transportation Costs and Improves Customer Service with Transportation Management Hub
Oracle Transportation Management provides a centralized hub for all our transportation planning and management activities-allowing us to track shipments, from order through delivery. Since deploying the system, we have automated tendering and alerts, controlled transportation costs, and improved customer service. John Vitale, Director of Information Systems, Baillie Lumber Company

Industry:
Industrial Manufacturing

Employees:
500

Oracle Products & Services:

Oracle Transportation Management Oracle Business Intelligence Enterprise Edition

Oracle Partner:
Hitachi Consulting www.hitachiconsulting.com MavenWire www.mavenwire.com

Baillie Lumber is one of North Americas largest hardwood lumber manufacturers and exporters. The company provides hardwood logs, lumber, and proprietary grade products including cherry, maple, oak, ash, walnut, and exotic lumber speciesto furniture, cabinet, and flooring manufacturers and distributors. Founded in 1923 by James A. Baillie, the company has grown from a regional supplier of domestic hardwoods to an international hardwood manufacturer, with the capability of shipping hardwood lumber to any region of the world. The company operates a complex distribution network for its own products as well as those it distributes for its partners. It ships from more than 300 points of origin to over 500 end users. Approximately 35% of Baillies shipments are domestic, and 65% are bound for more than 60 international destinations. The company managed its transportation operations using a homegrown legacy system developed more than 20 years ago. As Baillie added transportation modes, it had to bolt new instances onto the system, resulting in a highly siloed environment that limited visibility. The system was nearing end of life and could not deliver the flexibility, visibility, automation, and reporting capabilities that todays market demands. Baillie selected Oracle Transportation Management and Oracle Business Intelligence Enterprise Edition to create a centralized hub from which it effectively manages all transportation modesincluding more than 300 flatbed truck carriers, 1,200 monthly ocean exports, and more than 60 monthly, intermodal shipments. Baillie also gained the ability to track shipments, from order through delivery, to reduce costs and provide a critical, value-added service to retail and manufacturing customers. Today, the company can identify, record, and make available more than 20,000 rates from multiple carriers to identify the most cost-effective and fastest options, helping to drive down costs and provide greater flexibility to meet customer requirements. Baillie has also automated tendering processes, enabling it to support significantly higher volumes using the same number of employees that are dedicated to the transportation function. In addition, the system sends instant notifications to key stakeholders-including drivers, suppliers, and customers-when an activity has occurred, which has improved communication and saved time.
Challenges

Enable Baillie Lumber to cost-effectively and efficiently ship hardwood lumber products from more than 300 points of origin-including its facilities and those of the manufacturers it wholesales-to more than 500 end users

209

Baillie Lumber Company

Develop a single hub that enables the company to manage all modes of transportation including truck, van, ocean, and intermodalto improve visibility and equip the company to provide more responsive service and expanded reporting to retail and manufacturing customers Gain greater insight into key distribution metrics to drive performance improvement

Solutions

Deployed Oracle Transportation Management and Oracle Business Intelligence Enterprise Edition to create a centralized hub from which the company can manage all transportation modesincluding more than 300 flatbed truck carriers, 1,200 monthly ocean exports, and more than 60 monthly intermodal shipments using rail services Transformed transportation management and gained the ability to track shipments from order through delivery and provide a critical, value-added service to retail and manufacturing customers Standardized transportation processes and extended visibility and reporting capabilities to drive more cost-effective shipping of lumber products Improved ability to customize shipment options based on customer requirements with an integrated view of rates and combinations, eliminating the need to consult several systems and enabling transportation planners to determine what options are the best fit for a customer in terms of price and delivery targets Gained the ability to identify, record, and make available more than 20,000 rates from multiple carriers to identify the most cost-effective or fastest options, helping to drive down costs and/or provide greater flexibility to meet customer requirements Controlled overall transportation spend, despite dramatically fluctuating diesel costs Automated rate and tendering processes, enabling Baillie to support significantly higher volumes using the same number of transportation employees Gained the ability to provide instant notifications to key stakeholders-including drivers, suppliers, and customers-by alerting them to activities, such as a load scheduled, load left the facility or load delivered, enabling better communication and saving time Integrated Oracle Transportation Management with the companys sales management system, financial management system, and Oracle Business Intelligence Enterprise Edition for enterprise visibility and expanded reporting Eliminated overpayment for shipping, which in the industry averages 2% to 10% of transportation costs, as Baillie pays to the penny, thanks to integration with its financial management system Replaced an error-prone, paper-based reporting systemwhich required manual input of data from numerous systemswith Oracle Business Intelligence Enterprise Edition, creating more than 1,000 tailored reports and views to equip management, customers, and partners with timely and accurate information to support more informed decision-making

210

Baillie Lumber Company

Gained insight into key metrics-such as the time required to book loads or ship lumber products, as well as the length of time between product manufacture and shipment from a port-enabling continuous improvement and more accurate communication with customers about delivery windows Improved transportation planning with insight into historical rates per lane, allowing the company to identify new ways to manage and reduce costs Achieved a rapid return on investment in approximately two-and-a-half years, which was faster than the targeted timeframe of three-to-four years

Partner

Baillie Lumber Company selected Hitachi Consulting as the implementation partner for the base solution installation and domestic shipping configuration. Oracle partner MavenWire assisted with configuration for export transportation, as well as intermodal configuration.

211

Baker & McKenzie

Oracle Customer:
Baker & McKenzie London, England www.bakermckenzie.com

Baker & McKenzie Adopts Advanced Human Resources Management

Global law firm Baker & McKenzie has a staff of more than 9,000 in 40 countries and serves more than 500 of the worlds largest multinational organizations.
Challenges

Industry:
Professional Services

Employees:
770

Gain one complete, accurate, up-to-date human resources (HR) record for all London-based employees, encompassing personal data, leave and sickness absence and training details, from hire to retire Gain ability to record continuous professional development (CPD) training hours in compliance with the Solicitors Regulation Authority (SRA) Provide a means by which people can own and update their own personal data and diversity information, for example ethnicity, sexual orientation, and disability

Oracle Products & Services:

PeopleSoft Human Resources Oracle Accelerate for Midsize Companies

Oracle Partner:
Cedar Consulting Ltd www.cedarconsulting.co.uk

Solutions

Replaced end-of-life legacy human resources (HR) with Oracles PeopleSoft Enterprise Human Capital Management suite of solutions Leveraged Oracle Partner Cedar Consultings PeopleSoft Legal HR Accelerate solution to go live in 16 weeks50% faster than anticipated for a full HR roll-out Benefited from PeopleSofts broad functionality and flexibility Used PeopleSofts self-service capabilities to transfer absence management and personal details updating from the HR administration team to the individual Reduced paper usage by introducing self service, in line with Baker & McKenzies sustainability ethos Consolidated all HR data into a single Web-enabled record for each staff member, which simplified the reporting of information on issues, such as diversity and immigration status Used PeopleSofts open interfaces to extend functionality with a custom-built module for automating the tracking of each lawyers CPD qualifying hours, in compliance with SRA rules

Cedar Consultings expertise in PeopleSoft enables us to utilize the business benefits of our HR platform without needing to invest in additional, in-house resources. Their close relationship with Oracle gives us the benefits of rapid access to Oracles product and development teams when we need it. Diana White, Human Resources Manager, London Office, Baker & McKenzie

212

Consejo Nacional de Ciencia y Tecnologa

Oracle Customer:
Consejo Nacional de Ciencia y Tecnologa Mexico City, Mexico www.conacyt.com.mx

Consejo Nacional de Ciencia y Tecnologa Unifies and Improves Human Resource Processes
Consejo Nacional de Ciencia y Tecnologa (National Council on Science and Technology or CONACYT) is a decentralized autonomous educational agency of the Mexican federal government. Created in 1970, it is responsible for developing the countrys science and technology policies with a goal of creating a consolidated national system of science and technology.
Challenges

Industry:
Public Sector

Employees:
700

Oracle Products & Services:

PeopleSoft Enterprise Human Resources Payroll Candidate Gateway Talent Acquisition Manager

Improve human resource (HR) processes and integrate them into a single system to achieve administrative efficiency and enhance the agencys relationship with the federal government Improve the agencys HR system in terms of payroll and management of employees and researchers Unify human resource management into a single instance and automate processes such as payments and social security

Oracle Partner:
Multisistemas www.e-multisistemas.com

Solutions

Worked with Oracle Partner Multisistemas to implement Oracles PeopleSoft Human Resources, unifying HR management into a single instance Automated payroll processes, which had suffered from manual data uploading, to reduce processing time from four days to three days Utilized PeopleSoft Payroll to generate reports on benefits, employees, payroll, billing, taxes, and social securityto ensure the council sends consistent reports to the federal government Replaced a manual process of sending information to banks regarding payments to employees and teaching personnel with an automated process, reducing the process by 25% Established parameters for special payrolls such as external teachers and researchers, created rules based on the type of personnel, improved social security management, and complied with government requirements Leveraged PeopleSoft Candidate Gateway and PeopleSoft Talent Acquisition Manager to simplify recruitment, provide consolidated information to hiring personnel, and reduce paper usage by establishing an online portal

By implementing Oracles PeopleSoft Human Resources, we improved all of our human resources processes, such as recruiting, payroll, and payments. In addition, we integrated our various systems, which facilitated faster reporting to our finance department and to the federal government. Mnica Maldonado Snchez, Assistant Director of Information Systems, Consejo Nacional de Ciencia y Tecnologa

213

George Fox University

Oracle Customer:
George Fox University Newberg, OR www.georgefox.edu

George Fox University Completes Rapid Deployment to Support Small but Complex University
George Fox University is a nationally recognized Christian university based in Oregon that offers bachelors degrees in more than 40 majors, adult degree programs, five seminary degrees, and 11 masters and doctoral degrees. George Fox serves approximately 3,400 students at sites throughout Oregon, including its residential campus in Newberg and campuses in Portland and Salem, as well as in Boise, Idaho.
Challenges

Industry:
Education & Research

Annual Revenue:
US$60 Million

Employees:
450

Oracle Products & Services:

PeopleSoft Enterprise Campus Solutions Warehouse Financials Human Resources Contributor Relations PeopleTools Oracle User Productivity Kit

Replace unsupported legacy enterprise resource planning and student information systems with integrated, Web-based applications to support the complex institution with multiple regional campuses and diverse academic programs Improve efficiency and enhance service to constituents Increase reporting granularity and data-sharing capabilities

Solutions

Deployed Oracles PeopleSoft Enterprise applications to strengthen student services and improve operational efficiency Worked with Oracle Partner MIS, Inc. to complete implementation, under budget, in 18 months with only five full-time staff Improved processing of millions of dollars in financial aid each yearincluding university, federal government, and third-party awardsenabling financial aid advisors to spend more time advising and less time creating packages Automated much of the financial aid packaging and accelerated delivery of aid packages to students by approximately 50% Integrated student systems to avoid duplicate student records, streamlining recruiting, admissions, and registration processes Leveraged PeopleSoft Enterprise Contributor Relations to better mine donor data to track progress toward milestones Migrated to an integrated human resources and financials system, improving efficiency and reducing paper use Moved all studentsthe largest payrollto direct deposit, saving in printing and labor costs Used PeopleTools to create a tool to manage housing and meal plan assignments, a previously manual process Ensured a smooth transition with training materials created with Oracle User Productivity Kit Enabled better decision-making by providing department leads with timely, accurate data and flexible reporting tools

Oracle Partner:
MIS, Inc. www.mis-inc.net

We are a small but complex institution, which, from an IT perspective, poses tremendous challenges. Oracles PeopleSoft Enterprise applications and the consulting help of MIS, Inc. helped us meet those challenges with a limited IT staff and gain a competitive advantage. Greg Smith, Chief Information Officer, George Fox University

214

Infrastructure Development Finance Company Limited (IDFC)

Oracle Customer:
Infrastructure Development Finance Company Limited (IDFC) Mumbai, India www.idfc.com

Industry:
Financial Services

Infrastructure Development Finance Company Limited (IDFC) Provides Instant HR Information, Reduces Purchasing Cycle from a Week to 10 to 12 Hours
Oracle E-Business Suite Release 12 and PeopleSoft Human Resources have consolidated and standardized financial, purchasing, and HR processes across our subsidiaries. Weve significantly reduced the time it takes to provide HR information to employees and managers and are confident our financial and purchasing procedures follow best practices at all times. Ramesh Ramakrishnan, Director, Information Technology, Infrastructure Development Finance Company Limited

Employees:
550

Oracle Products & Services:

PeopleSoft Human Resources Oracle E-Business Suite R12 Oracle Financials Oracle Procurement Oracle Database Oracle Real Application Clusters Oracle University

Infrastructure Development Finance Company Limited (IDFC) is one of Indias leading financial service providers for the countrys extensive infrastructure projects. The company provides end-to-end financing and project implementation services for building projects, such as airports, highways, seaports, telecom networks, and windmills. It also invests in metro fund schemes, and operates in the alternative and public market asset management, and corporate investment banking sectors. After upgrading to Oracle E-Business Suite Release 12, IDFC now provides employees and department and subsidiary managers with instant access to integrated human resources (HR) information, rather than waiting up to 72 hours. It has also cut its purchasing cycle from five to seven working days to 10 to 12 hours.
Ensuring Efficient Access to HR and Financial Information

Oracle Partner:
Clover Infotech www.cloverinfotech.com PwC www.pwc.com

IDFC grew significantly since it began operations in 1997, eventually comprising approximately 18 subsidiaries in 40 locations across India, with main offices in Chennai, Mumbai, New Delhi, and Bengaluru. Previously, each subsidiary used different enterprise resource planning (ERP) software, and there was no centralized, integrated HR system. IDFCs subsidiaries divided their financial procedures into nine operating areas, covering information, such as profits from building projects and financial coding. The organizations main offices divided financial processes into seven operating areas. This made it hard to consolidate financial information at the end of the month and complete financial processes, such as generating consolidated accounts receivable and general ledger reports. IDFC wanted to standardize month-end accounting processes and consolidate financial information, including accounts payable, accounts receivable, and the general ledger, across its subsidiaries to ensure best practices and reduce manual administration tasks. The company also wanted to consolidate HR data to provide employees and department managers with automatic access to information, such as employee performance reports and leave entitlements. To achieve these goals, in April 2010, IDFC implemented Oracles PeopleSoft Human Resources and upgraded to Oracle Financials Release 12. In April 2011, the company also implemented Oracle Procurement Release 12 to consolidate and standardize its purchasing processes. Oracle E-Business Suite Release 12 and PeopleSoft Human Resources have consolidated and standardized financial, purchasing, and HR processes across our subsidiaries, said Ramesh Ramakrishnan, director, information technology, Infrastructure Development Finance Company Limited.
215

Infrastructure Development Finance Company Limited (IDFC)

Instant Access to HR Information

IDFC uses PeopleSoft Human Resources to consolidate HR data, such as performance records, benefits, and contact details, in an integrated database so employees and managers can access information instantly, rather than waiting several days. IDFC previously recorded its HR information manually, on spreadsheets, at its different subsidiaries and locations. If managers wanted to make a decision regarding a pay raise, promotion, or disciplinary action within their department, they had to request employee information, such as recent performance reports or leave statistics, from their HR department. Depending on how busy the HR department was, getting this information could take anywhere from 8 to 72 hours. In 2008, IDFC implemented Polaris HR management software to replace its manual processes and consolidate information in an integrated database. However, the company found it difficult to manage its HR information efficiently using the Polaris software and was concerned about data privacy issues. After using Polaris for just over a year, IDFC chose to implement PeopleSoft Human Resources in conjunction with its Oracle Financials upgrade, to take advantage of Oracles advanced data management and privacy capabilities and better integrate its employee and payroll information. As a result, employee information is integrated in a single database, enabling managers to retrieve HR information immediately. Department and company managers can now manage and positions, Ramakrishna V, vice presidenthuman resources, Infrastructure Development Finance Company Limited. Employees can also immediately see how much leave they have left and check previous pay slips, all which keeps them better informed about their progress and reduces HR department workloads.
Decreased Warehousing Costs and Improved Efficiency

One reason why it took so long to retrieve HR information previously, was that HR documents were archived offsite in large warehouses. It could take up to two days to request and receive stored documents, such as previous years performance reports and information about ex-employees. Now that HR information is stored online, it can be accessed immediately and paper documents no longer need to be archived in warehouses. HR staff is also free to spend more time analyzing employee information to help managers make better decisions regarding promotions, incentives, disciplinary interventions, and new projects. For example, they can locate employees with the right project management skills or construction experience to work on a specific infrastructure.

216

Infrastructure Development Finance Company Limited (IDFC)

Previously, HR staff spent most of their time collecting and recording information, said Ramakrishna. Now they spend the least amount of their time on these tasks and can focus on providing qualitative research and improving HR decisions.
Month-End Accounts Closed in One Day

IDFC uses Oracle Financials to integrate financial information from across its subsidiaries. The parent company has increased its number of financial operating areas in line with its subsidiaries and now consolidates month-end financial information in one day rather than four days. Before 2009, subsidiaries used different ERP software and processes to record accounts information, such as how much money they were investing in building a highway and the returns they were receiving, said Ramesh Ramakrishnan, directorIT, Infrastructure Development Finance Company Limited. The first part of our project was to roll out an existing version of Oracle E-Business Suite across all the companies, rather than just using it at our main offices. Once the subsidiaries financial information was consolidated and everyone was accustomed to the integrated system, we upgraded to Oracle Financials Release 12 in December 2009. Now that we all follow the same standard procedures, month-end financial data, such as account balances and transactions, are in the same format and easy to consolidate.
Ensured Compliance with International Financial Reporting Standards

Oracle Financials Release 12 contains inbuilt flexible reporting capabilities, so IDFC can easily generate financial reports containing information, such as expenses and accruals, that conform to Indian and international standards. New International Financial Reporting Standards (IFRS) allow governments, analysts, and stakeholders to compare companies across the world through standard reporting formats and parameters. Previously, IDFC would have been unable to easily compile IFRS reports when required, as it would have taken a significant amount of time and effort to convert financial data from Indian reporting formats to those required by IFRS. However, Oracle Financials generates Indian statutory reports and IFRS reports almost immediately, with only minimal changes to system parameters required.
Standard Processes Provide Peace of Mind

Oracle Financials integrated database allows IDFC to update a reporting standards and best practices processes across its subsidiaries by making a change only once in the integrated system, rather than individually at each location. This reduces the time and effort previously required to update a different system at each subsidiary, and provides company managers with peace of mind that the change has been implemented correctly and all subsidiaries are following standard procedures.

217

Infrastructure Development Finance Company Limited (IDFC)

There are different taxes in India, such as VAT and service taxes, and many of them are modified on a year-to-year basis, Ramakrishnan said. Previously, each modification would have to be made separately at each subsidiary. Now, we only need to make the change once, with confidence that all subsidiaries comply with statutory regulations and that IDFC wont be liable for noncompliance. Standard processes and reports also provide IDFC with a more accurate view of its financial position. Company managers can be sure financial reports, such as accounts payable trial balances are accurate and up to date, and building suppliers are paid correctly and on time.
Purchasing Cycle Cut to 10 to 12 Hours

IDFC has cut the time taken to process asset purchases, such as laptops, from five to seven working days to 10 to 12 hours, by implementing Oracle Procurement. Previously, purchasing and accounts staff needed to consolidate purchase information, such as who requested it and why, from diverse sources, often including spreadsheets, e-mails, and staff notepads or diaries. Now, purchasing information is entered into an integrated database, so purchases can be approved more easily and purchase orders and invoices can automatically be matched when payment is due. Oracle Procurements central consolidated database has made everyones life much easier, said Ramakrishnan. Department managers can approve purchases properly, and as the system is integrated with Oracle Financials, invoices are automatically generated based on the purchase order information, helping complete the purchasing process much faster and reducing the risk of human error. We have significantly reduced procurement costs as a result.
Unscheduled Server Downtime Eliminated

To support its Oracle E-Business Suite upgrade, IDFC also upgraded its Oracle Database and implemented Oracle Real Application Clusters. This improved the ERP systems overall performance, load balancing capabilities, and performance management, and provided higher system availability. Previously, we had unscheduled server downtime about once or twice a month, which affected our ability to properly manage our building projects, said Ramakrishnan. Since the upgrade, weve had no emergency downtime and are able to schedule maintenance during weekends or holidays, improving end-users experiences and productivity.
Challenges

Integrate financial and human resources information from 18 subsidiaries and 40 locations across India Provide employees and departmental and subsidiary managers with fast and easy access to consolidated HR information

218

Infrastructure Development Finance Company Limited (IDFC)

Standardize financial operations and month-end accounting processes between IDFC and its subsidiaries Ensure best practice financial processes are followed in accordance with Indian statutory and international reporting standards

Solutions

Engaged Oracle Diamond Partner PwC to implement PeopleSoft Human Resources to consolidate HR information from across 12 subsidiaries Worked with Oracle Partner Clover Infotech to upgrade to Oracle Financials Release 12 and implement Oracle Procurement Release 12 to integrate financial and purchasing information and streamline processes Provided employees and department and subsidiary managers with instant access to integrated HR information, rather than waiting up to 72 hours for data from HR departments Reduced paper use and eliminated a two-day document retrieval process by archiving HR documents online Consolidated end-of-month financial information from across subsidiaries in one day rather than four days Cut the time taken to process purchases for assets, such as laptops, from five to seven working days to 10 to 12 hours Generated financial reports to meet Indian or IFRS regulatory requirements almost immediately by using Oracles inbuilt flexible reporting capabilities Freed up HR staff to spend more time analyzing employee information, helping managers make better decisions regarding employee promotions, incentives, or disciplinary interventions Reduced time and effort required to update reporting standards or best practice processes by integrating the ERP system across subsidiaries so changes need only be made once Gained a more accurate view of its financial position by standardizing processes and reports to ensure financial data is up to date and suppliers are paid correctly and on time Eliminated unscheduled server downtimewhich previously happened about once or twice a monthand ensured server maintenance is scheduled for weekends and holidays Improved the ERP systems overall performance, load balancing capabilities, and performance management

Why Oracle

IDFC was already using Oracle E-Business Suite 11.5.10 and Oracle Database9i, so it was a logical choice for the company to upgrade its Oracle Database 11g and also to Oracle E-Business Suite Release 12 to integrate subsidiaries financial information.

219

Infrastructure Development Finance Company Limited (IDFC)

IDFC considered several other HR software suppliers, including SAP, but chose Oracle as the company wanted to take advantage of PeopleSoft Human Resources advanced data management and privacy capabilities, and easily integrate HR and financial data. In addition, IDFC wanted to take advantage of training available from Oracle University. Several company employees took part in Oracle E-Business Suite courses so they could then train colleagues. After using Oracle Financials Release 12 for several months, IDFC was so impressed by the Oracle E-Business Suite Release 12 module it decided to further improve financial processes by implementing Oracle Procurement as well. IDFC is now considering replacing Oracle Active Data Guard with Oracle GoldenGate, to further protect the 30 to 40 applications it runs on Oracle architecture (used to manage approximately 85% of the companys total data).
Implementation Process

In early 2009, IDFC spent six to nine months rolling out Oracle E-Business Suite across its subsidiaries to ensure everyone was comfortable with Oracles ERP processes and best practices. In December 2009, the company upgraded its Oracle Database and to Oracle Financials Release 12. Both upgrades went live four months later in April 2010. At the same time, IDFC replaced its legacy HR software with PeopleSoft Human Resources. The company went live with phase one of its HR project in April 2010, implementing the applications basic transactions and data modules. This was followed, two months later, with the phase two go-live of the final performance management modules. IDFC began implementing Oracle Procurement Release 12 in early 2011 and went live three months later in April 2011.
Partner

IDFC worked with Oracle Partner Clover Infotech for the Oracle E-Business Suite and Oracle Database upgrade and the Oracle Procurement implementation. Clover Infotech has worked with IDFC on numerous projects in the past and Clover Infotech provides with ongoing support and maintenance for IDFCs Oracle applications. Clover Infotech provided IDFC employees with extensive Oracle E-Business Suite training during and after the financials upgrade and procurement implementation. The partner scheduled user group training for the accounts payable and general ledger modules and provided special training for specific staff members known as Oracle Champions, who could then pass on this training to their colleagues. Clover Infotech is a long-term partner of the company and knows our business well, said Ramakrishnan. Both the upgrade and extra implementation progressed quickly and smoothly without any major issues. Clover Infotech left no stone unturned and was as enthusiastic about the project as we were. Id give them at least an 8 out of 10.

220

Infrastructure Development Finance Company Limited (IDFC)

IDFC engaged Oracle Diamond Partner PwC for its PeopleSoft Human Resources implementation. The Partner helped IDFCs internal IT team develop and refine system processes, map and implement coding, and adapt its own business processes. On PwCs advice, IDFC changed several of its internal procedures to match Oracles global best practices. PwC also provided around 40 additional internal Oracle Champions with extensive training, who then trained 10 to 15 people each within the subsidiaries

221

Susan G. Komen for the Cure

Oracle Customer:
Susan G. Komen for the Cure Dallas, TX www.komen.org

Susan G. Komen for the Cure Reduces Administrative Overhead with Streamlined Financial Management
Susan G. Komen for the Cure is the worlds largest grassroots network of breast cancer survivors and activists. The organization has invested nearly US$1.5 billion in education, research, and services since its inception in 1982.
Challenges

Industry:
Healthcare

Annual Revenue:
US$400 Million

Employees:
260

Standardize financial processes across 122 domestic foundation affiliates and central operations Minimize the time spent on administrative tasks to optimize resources available to support foundation programs Support the organizations ability to maintain the lowest administrative cost ratio of any nonprofit entity Provide the scalability required to support the organizations pledge to raise US$2 billion over the next 10 years Accelerate year-end financial close processes for the organizations complex affiliate network

Oracle Products & Services:

PeopleSoft Enterprise Financials Payables Receivables General Ledger Expenses Cash Management Project Costing Purchasing Oracle User Productivity Kit

Solutions

Implemented Oracles PeopleSoft Enterprise financial management applications to provide the foundation with timely access to accurate financial data Worked with Oracle Partner eVerge Group to implement the solution in just six monthssimplifying reporting and tracking for US$250 million in research and global outreach grants Cut time for year-end financial close from six-to-seven months to just a few weeks by standardizing financial management Provided the flexibility and scalability to meet future goals for international growth and expanded partnerships Streamlined previously cumbersome accounting administration tasksenabling affiliates to reallocate time to support fundraising, education, and screening programs Improved expense monitoring by increasing forecasting, cost, and purchasing controls and expanding reporting capabilities Reduced the time required to submit payments to vendors Identified cost savings opportunities and direct more funds toward research and educational programs Integrated with Komens online fundraising applications to simplify reporting and administration efforts for affiliates Facilitated user adoption across affiliates by providing access to a mix of training resources, including classroom and Web based training, with Oracle User Productivity Kit

Oracle Partner:
eVerge Group www.evergegroup.com

With Oracles PeopleSoft Enterprise Financial Management applications, we have improved our ability to identify additional cost savings opportunities, which is key, as every dollar we can save in administrative costs is a dollar we can direct towards scientific research and education programs. Justin Ricketts, Chief Information Officer, Susan G. Komen for the Cure

222

Diehl Aerospace GmbH

Oracle Customer:
Diehl Aerospace GmbH berlingen, Germany www.diehl-aerospace.de

Diehl Aerospace GmbH Cuts Capacity Planning from Weeks to Days with Integrated Project Management
Diehl Aerospace is Germanys foremost first-tier supplier for avionics systems, cabin illumination and cabin systems for civil and military aircraft. The company has four development and production sites in Germany and operates customer support centers in Hamburg, Donauwoerth, Singapore, Sterrett (USA) and Toulouse (France) as well as a liaison office in Bangalore (India).
Challenges

Industry:
Aerospace & Defense

Annual Revenue:
US$100 to US$500 Million

Employees:
1,250

Coordinate development of all the hardware, software, and mechanical components required for complex avionics systems Manage large-scale projects that last an average of three years and require 50 workers per year, putting in an average of 200,000 hours Standardize the variety of mechanisms, sub processes, and tools required for managing these complex projects Provide an overview of project planning, project status, allocation status, earned values, and content-related progress for avionics and cabin system work packages Create a direct connection between project management and other business applications

Oracle Products & Services:

Primavera P6 Enterprise Project Portfolio Management

Oracle Partner:
Inteco GmbH www.inteco.de

Solutions

Deployed Oracles Primavera P6 Enterprise Project Portfolio Management to facilitate multisite resource administration for avionics and cabin system development Instituted direct access between Primavera and key business applications, which helped streamline internal processes for resource management and reduce administrative effort by pulling schedule and expense data in automatically Increased transparency and raised project management and delivery quality due to the ease of making and managing changes across various projects in Primavera P6 Reduced the time needed to complete capacity planning for developing aviation components from weeks to just a few days Made it easy to produce management reports for resource planning Enabled planners to spend typically 10% to 20% of their working hours on project and resource planning Completed the rollout of Primavera P6 smoothly and in just a few months with the help of Oracle Partner Inteco GmbH

Oracle Primavera makes structured production plan generation possible, something we were unable to do in our previous system. Matthias Grosskopf, Development Manager, Frankfurt, Diehl Aerospace GmbH

223

DPR COSEA

Oracle Customer:
DPR COSEA Poitiers, France www.lgvseatoursbordeaux.fr

DPR COSEA Unifies Management of Critical Construction Project with Comprehensive Project Management Solution
Our information system has to be reliable and highly available, around the clock, during construction of the South Europe Atlantic High Speed Line. A single day lost during the course of the project would mean losing several hundred thousand dollars. Oracle helps us to meet high availability requirements and remain constantly in operation. Bruno Chiumino, Chief Information Officer, DPR COSEA

Industry:
Engineering & Construction

Employees:
700

Oracle Products & Services:

Oracle Database 11g Oracle Spatial Primavera P6 Enterprise Project Portfolio Management Oracle GoldenGate

A subsidiary of the VINCI Group, DPR COSEA is a consortium of companies commissioned to plan and build the South Europe Atlantic High Speed Line (LGV) between Tours and Bordeaux, France. Planned to begin service in July 2017, LGV is 189 miles long, with more than 25 miles of junctions. This project, amounting to US$10.1 billion, is Europes largest public-private partnership, and one of the largest infrastructure projects on the global stage. DPR COSEA deployed Oracle solutions to uniformly manage the huge data volume associated with its critical construction project. With Oracle, DPR COSEA can enable all LGV construction participants to reliably access a highly available information system without geographical limitationfrom any office environment. The Oracle solution also enables DPR COSEA to create a central repository to optimize railway operation and maintenance throughout the consortiums duration, and it provides a new collaborative environment for construction planning, synchronization, and centralized analyses.
Challenges

Oracle Partner:
IBM www.ibm.com Qualora Technology www.qualora.fr

Enable all participants involved in the South Europe Atlantic High Speed Line project to plan and build the railway using a geographic information system (GIS), project management, and electronic document management (EDM) Deploy a shared services environment for more than 20 construction companies from different fields (electrical engineering, earthwork, and technical study teams) for more effective project collaboration Implement an IT system that satisfies the companys requirements for high availability, reliability, and safety as demanded by the crucial nature of the project Guarantee necessary traceability, and audit ability during the 50-year lifespan of the LGV consortiums relationship with the state, providing transparency in the case of a public audit Ensure information system durability and scalability to enable COSEA to respond to future LGV project demands and to use the system for other calls for tenders

Solutions

Provided project participants a three-component solutiondocument management, GIS, and project managementbased on Oracle solutions, enabling more effective project management collaboration

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DPR COSEA

Achieved uniform management of a critical construction projectSouth Europe Atlantic High Speed Line (LGV)with a huge data volume, a budget totaling more than $10 billion, 4,500 contributing parties within a radius of 188 miles, and more than 900 engineering structures, including 19 viaducts Offered the robust, highly available platform to 2,500 users, regardless of their geographical location or office environment, enabling up to 200 simultaneous connections to the GIS database and 300 concurrent connections to the EDM database, to access a total volume of 40 terabytes of data Improved productivity for the 30 project planners, enabling them to centrally synchronize and analyze drilling, engineering structures, and civil engineering planning data using Oracles Primavera P6 Enterprise Project Portfolio Management Scheduled rolling out Oracle GoldenGate with the aim of integrating data extracted from multiple sources and ensuring service continuity during maintenance and future migrations to Oracle

Why Oracle

The volume of managed data, along with the performance and availability required by the project, made Oracle the logical choice over Microsoft for DPR COSEA. The company can now guarantee system availability, as well as reduce risk, improve cost controls, and meet deadlines, while restricting application development. Oracle is a long-term investment that enables VINCI and DPR COSEA partners to respond to very large-scale calls for tenders.
Partner

IBM is responsible for outsourced management of the GIS and EDM systems. IBM also developed disaster recovery and continuity of activities plans, based on a fully redundant architecture and replication of the databases via Oracle GoldenGate. Qualora Technology provides database administration support.

225

Health & Safety Laboratory

Oracle Customer:
Health & Safety Laboratory Buxton, England www.hsl.gov.uk

Health & Safety Laboratory Boosts Efficiency and Performance with Real-Time Project Management
The Health & Safety Laboratory (HSL) supports the Health & Safety Executive and other organizations in managing health and safety risks to workers. Its work ranges from reactive investigations of industrial incidents to proactive research into a wide range of workplace health and safety issues.
Challenges

Industry:
Public Sector

Annual Revenue:
Under US$100 Million

Employees:
380

Gain enterprise wide view into the status of 1,000 workplace safety projects, valued from US$2,000 to US$2 million, all running concurrently with durations from two weeks to several years Optimize cost forecasting accuracy, schedule feasibility, and resource usage Support timely stakeholder reporting and fact-based decision-making and gain ability to quickly re-allocate resources with minimal disruption to the existing project portfolio

Oracle Products & Services:

Primavera P6 Enterprise Project Portfolio Management

Oracle Partner:
Milestone Ltd www.milestoneuk.com

Solutions

Implemented Oracles Primavera P6 Enterprise Project Portfolio Management, improved planning and forecasting accuracy, and enhanced flexibility to reallocate resources for handling new requests Replaced multiple static, inflexible spreadsheet tools that impeded ability to complete projects on time and budget, increased administrative tasks, and delayed reporting and planning Created a single Web-enabled repository for capturing and storing all data on current, historic, and pipeline projects Gave 100 project managers, scientists, and department heads detailed data on each project in HSLs portfolio, with drill-down views for data analysis and decision-making Recorded hours worked by 400 project workers and automated integration with Oracle and third-party enterprise systems, which reduced time spent on administration and provided real-time data Automated production of reports for the board and internal stakeholders Built decision-maker dashboards with traffic-light alerts to provide early warnings for project budget and schedule overruns Chose Primavera, due to its out-of-the-box, personalizable, intuitive functionality, preferred by more than 90% of users Benefited from Oracle Partner Milestone Ltd.s Primavera expertise to ensure on-time implementation and training

Oracles Primavera P6 Enterprise Project Portfolio Management empowers us to make best use of our people, processes, and tools to provide appropriate health and safety solutions in support of our vision to enable a better working Britain. Mark White, System Manager Primavera, Program Management Unit, Health & Safety Laboratory

226

Iberdrola Renewables

Oracle Customer:
Iberdrola Renewables Portland, OR www.iberdrolarenewables.us

Iberdrola Renewables Accelerates Innovation and Eco-Efficiency with Centralized Project Management
Iberdrola Renewables, one of the worlds leading providers of wind power, has more than 11,000 MW of renewable energy in operation around the world. The company is a leader in energy solutions tailored to meet the needs of wholesale and large commercial and industrial customers. Its portfolio of gas and power assets, 24-hour energy management, and scheduling capabilities enable the organization to deliver products and services that help its customers manage risks and uncertainty in the natural gas and power industries while fulfilling short-or long-term energy requirements. The companys North American division is based in Portland Oregon.
Challenges

Industry:
Utilities

Employees:
886

Oracle Products & Services:

Oracle E-Business Suite Oracle Financials Oracle Project Costing Oracle Human Resources Oracle Enterprise Asset Management Oracle Procurement Primavera P6 Enterprise Project Portfolio Management

Create a central database for development pipeline information and consistent and accurate project implementation schedules Reduce the time needed to collect and collate reports, while significantly reducing paper consumption, enterprise wide Minimize manual spreadsheet-based project management processes and eliminate version control issues across regions Optimize wind turbine component delivery schedules to minimize fuel consumption in transport and start up

Oracle Partner:
Project Partners LLC www.projectp.com

Solutions

Implemented Oracles Primavera P6 Enterprise Project Portfolio Management, centralizing information for the entire pipelineincluding projects in development and construction Virtually eliminated producing paper reports with the companys reporting Web site Planned and executed 12 wind turbine construction projects, meeting schedule goals on every project over the last two years, allowing for accelerated project completion and production of green energy Optimized turbine component delivery schedules, improving resource usage and saving substantial amounts of fuel, both in transport and set up Reduced the time needed to pull pipeline reports from two weeksincluding collecting and consolidating up to 45 different spreadsheetsto four hours, while also improving data accuracya 95% reduction in time Enabled the development organization to update project data online in real time, eliminating data errors and saving time

With Oracles Primavera P6 Enterprise Project Portfolio Management, we have the most accurate portfolio data we have ever had for our senior executives. Ensuring our ability to complete large scale projects on time and under budget further demonstrates our commitment in bringing green energy to our customers. Christina Bonda-Riva, Senior Project Scheduler, Iberdrola Renewables

227

Iberdrola Renewables

Oracle Customer:
Iberdrola Renewables Portland, OR www.iberdrolarenewables.us

Iberdrola Renewables Creates a Central Repository for Project Portfolio Data and Optimizes Scheduling
Iberdrola Renewables is the U.S. division of parent company Iberdrola Renovables, the worlds leading provider of wind power with more than 11,000 megawatts of renewable energy in operation around the world. The company is a leader in energy solutions tailored to meet the needs of wholesale and large commercial and industrial customers. Its portfolio of gas and power assets, 24-hour energy management, and scheduling capabilities enables the organization to deliver products and services that help customers manage risks and uncertainty while fulfilling short- or long-term energy requirements.
Challenges

Industry:
Utilities

Employees:
886

Oracle Products & Services:

Primavera P6 Enterprise Project Portfolio Management Oracle E-Business Suite Oracle Financials Oracle Enterprise Asset Management Oracle Procurement Oracle Project Costing Oracle Human Resources

Create a central repository of development-pipeline information for renewable energy projects Minimize manual spreadsheet-based project management processes and eliminate version control issues across regions Reduce the time needed to collect and collate monthly updates Improve visibility into project schedules and streamline schedule management from the boardroom to the field

Oracle Partner:
Project Partners www.projectp.com

Solutions

Worked with Oracle Partner Project Partners to implement Oracles Primavera P6 Enterprise Project Portfolio Management, centralizing information for the entire pipelineincluding projects in development and construction Hit schedule goals on all 12 construction project in the last two yearsgetting wind turbines up and running more quickly to produce green energy and maximize revenue generation Optimized turbine component delivery schedules, saving substantial amounts of fuel in transport and set up Reduced the time needed to pull pipeline reports from two weeks to four hours including collecting and consolidating up to 45 different spreadsheetswhile also improving data accuracy for a 95% reduction in time Enabled to build and maintain schedules from standard templates, as well improve scheduling visibilityoptimizing construction resource usage Accelerated monthly report development, provided real-time access to performance data, and reduced paper use Benefitted from role-based layouts that enable users to easily display and update project data the way they want to see it

With Oracles Primavera P6 Enterprise Project Portfolio Management, we have the most accurate portfolio we have ever had, enabling us to demonstrate to our customers and shareholders the progress we are making to develop, install, and operate wind projects across the country. Christina Bonda-Riva, Senior Project Scheduler, Iberdrola Renewables

228

Larsen & Toubro

Oracle Customer:
Larsen & Toubro Mumbai, India www.larsentoubro.com

Larsen & Toubro Railway Business Unit Updates Project Statuses Immediately
Larsen & Toubro is an India-based technology, engineering, and construction conglomerate. Its independent companies deliver projects for organizations operating in many industries, including hydrocarbon resources, heavy engineering, construction, power, electrical and automation machinery, industrial products, financial services, shipbuilding, and railways.
Challenges

Industry:
Travel & Transportation

Annual Revenue:
US$100 to US$500 Million

Employees:
300

Streamline the monitoring and management of multiple railway development and construction projects across India by providing operations staff, team leaders, and central planning teams with easy access to financial and operational information Deliver railway projects faster and cut overall project costs

Oracle Products & Services:

Primavera P6 Enterprise Project Portfolio Management Primavera Contract Management, Business Intelligence Publisher Edition

Solutions

Engaged Oracle Partner Gaea Global Technologies to deploy Oracles Primavera P6 Enterprise Project Portfolio Management and Primavera Contract Management to improve the management of seven railway development projects across India Enabled planning teams to update railway project plans and make them available to team leaders and operations staff in real time rather than by request and to view any projects status from multiple locations Allowed contract managers to upload inspection reportsoften relating to mechanical equipment used to build railwaysand make the reports available immediately to other project staff Enabled managers to keep track of construction documents delivered to the customer, design consultants, and project teams from a central location, improving communication between multiple stakeholders and eliminating approximately 20 hours spent searching for project data Provided alerts and notifications if bank guarantees were set to expire Deployed a central repository for project-related information, which provided staff with one version of the facts Provided project staff with customized daily reports in various layoutssuch as s-curve graphs and dashboardsbased on their work area Integrated project-related financials with other project informationincluding project reports and dashboardswhich enabled project staff and senior managers to easily determine the financial and work status of projects, allowing them to rectify adverse situations, such as projects running over time or exceeding budgets

Oracle Partner:
Gaea Global Technologies www.gaeaglobal.com

Oracles Primavera P6 Enterprise Project Portfolio Management enables each member of our project teams across India to manage and monitor individual engineering projects to ensure they are meeting deadlines and that costs are kept under control. Anuradha Katti, Head, IT, Railway Business Unit and Power Development Limited, Larsen & Toubro

229

Mercon Steel Structures B.V.

Oracle Customer:
Mercon Steel Structures B.V. Gorinchem, Netherlands www.mercon.com

Mercon Steel Structures B.V. Saves Time and Costs, Improves Use of Resources with New Project Management System
Mercon Steel Structures B.V. serves the offshore oil and gas and offshore wind industries with projects ranging from the development of topsides, drilling platforms, and substructures, to construction of storage tanks and steel bridges. It also integrates the installation of all equipmentpiping, electrical, instrumentation and automationfor these structures.
Challenges

Industry:
Oil & Gas

Annual Revenue:
US$78 Million

Employees:
200

Ensure the on-time, on-budget completion of increasingly complex interdisciplinary projects for the offshore energy industry, such as fabrication system integration Expand the use of the companys project management tool to additional departments and disciplines, such as structural, electrical instrumentation, heating, ventilating, air conditioning, and piping to ensure greater control over timelines and budgets Increase management report uniformity for better insight into the planning process

Oracle Products & Services:

Primavera P6 Professional Project Management

Oracle Partner:
Primavera Nederland www.primavera.nl

Solutions

Upgraded to Oracles Primavera P6 Professional as the result of a positive experience with Primavera P3 that offered the best fit for Mercons challenging energy infrastructure projects Enabled Mercon to view desired cross-sections of offshore energy project data, now stored in a single database, providing insight in discipline workload spikes companywide Gained a clear overview of projects across all locations, as compared to the legacy systems collection of single projects Standardized management reports to manage projects, such as fabrication system integration, ensuring that theyre in the system from quotation through completion Gave engineers and coworkers greater visibility into projects by extending their access to the easy-to-use-and learn system Resulted in the ability to train staff, saving costs due to user friendliness of the product Implemented Primavera P6 Professional in just 4 weeks

Thanks to implementing Primavera P6 Professional, we now utilize our resources much more efficiently. Weve standardized our management reports, which means that we can make adjustments at an earlier stage, where necessary. It is also very user-friendly, so we can train new staff members on the system ourselves. Peter van der Vleuten, Project Manager and Functional Manager for Primavera P6, Mercon Steel Structures B.V.

230

Nam Long Group

Oracle Customer:
Nam Long Group Ho Chi Minh City, Vietnam www.namlongvn.com

Nam Long Group Improves Management of Land and Property Development Projects Across Vietnam
Founded in 1992, Nam Long Group comprises eight subsidiaries and six associate companies focused on land development projects and programs for general land use, residential, and commercial property. Nam Long Groups three shareholders include ASPL, an investment fund owned by a Malaysian property developer; Nam Viet Company, a major Vietnamese conglomerate; and Vietnam Azalea Fund.
Challenges

Industry:
Engineering & Construction

Oracle Products & Services:

Primavera P6 Enterprise Project Portfolio Management

Oracle Partner:
Ketnoi Project Management Service Corporation www.kpms.com.vn

Required greater management control over development projects across Vietnam Reduce the need for managers to travel to sites to monitor the status of projects Improve resource allocation and manage risks to ensure projects do not exceed budgets and are delivered on time

Solutions

Engaged Oracle Gold Partner Ketnoi Project Management Service (KPMS) to deploy Oracles Primavera P6 Enterprise Project Portfolio Management to provide a central project management platform for the business Provided a single dashboard environment so managers can check key performance indicators around budgets, costs, schedules, and resources across all active development projects Ensured project managers can check on the status of land and property developments at any time, as schedules are now updated in the system, rather than collated manually Minimized risk by monitoring project schedules and budgets on a daily basis, and addressing any issues before deadlines and budgets are affected Reduced project costs through better allocation of resources such as building materials and labor Improved enterprise wide communication and enabled effective collaboration on joint projects between the land, residential, and commercial property development units Achieved a smooth migration by working with KPMS to conduct a feasibility study to determine business requirements, design reports, undertake a proof-of-concept, migrate legacy data to the Primavera platform, and provide end-user training

Oracles Primavera project management software has given us better control of and greater insight into our business. With accurate, up-to-date data at our fingertips, we have improved the way we plan and manage our land and property development projects. The result is quality residential and commercial buildings that are in high demand. Tuan Duy Cao, IT Manager, Nam Long Group

231

Urals Power Engineering Company, JSC

Oracle Customer:
Urals Power Engineering Company, JSC Ekaterinburg, Russia www.iceu.ru

Industry:
Utilities

Urals Power Engineering Company, JSC Improves Management for 70 Complex Power Generation and Power Grid Projects with Integrated Solution
Thanks to Oracles Primavera P6 Professional Project Management and Oracles Primavera P6 Progress Reporter, project planning is now faster and better quality. We are able to calculate actual and planned working hours and make accurate forecasts, as well as monitor our personnels workload. Primavera has become an indispensable tool for us. Svetlana Semenova, Head of Project Office IT Department, Urals Power Engineering Company, JSC

Annual Revenue:
Under US$100 Million

Employees:
1,652

Oracle Products & Services:

Primavera P6 Professional Project Management Release 7 .0 Primavera P6 Progress Reporter

Urals Power Engineering Company, JSC (UPEC), established in 2002 and part of Energostroyinvest Holding since 2008, is one of the largest Russian engineering companies and a renowned leader in the design of power generation facilities and power grids for all rated voltages. The company operates in the Ural region and Western Siberia, covering approximately 25% of Russian territory. Most of UPECs projects are for its strategic customer, the Federal Grid Company of Unified Energy System (FGC UES), which operates and manages Russias unified electricity transmission grid system; branches for the backbone, electricity grids of Ural and Siberia; interregional power distribution; as well as wholesale and regional power generation.
Challenges

Oracle Partner:
PMSOFT www.pmsoft.ru

Implement an efficient system to streamline the planning and execution of power generation and power grid projects, such as the construction of two steam-gas plants in the Surgutskaya hydropower plant, the reconstruction of a gold slag disposal system in the Raftinskaya hydropower plant, and the construction of an entire power generating facility in the Sredneuralskaya hydropower plant Enable UPEC to execute multiple production projects simultaneously without compromising on deadlines or quality required by its customers Enable detailed analysis of operational and forecast loads on UPECs resources and flexibility for augmenting or reducing production project resources Implement a knowledge base for project management by capturing and identifying recurring data, such as project structures, schedules, and segments, and labor hours required per project segment Ensure that project procedures and monitoring are reproducible to consistently achieve high-quality results

Solutions

Leveraged Oracles Primavera P6 Professional Project Management Release 7.0 to manage the entire portfolio of 70 complex projects with multiple suppliers and subcontractors in an integrated project management system, substantially enhancing team productivity, project planning, control, and delivery

232

Urals Power Engineering Company, JSC

Used Oracles Primavera P6 Progress Reporter for issuing daily or weekly job assignments and collecting information about job progress, thus facilitating project coordination and collaboration across the enterprise Facilitated the acquisition of actual labor data while manufacturing infrastructure and equipment for power generation and distribution, satisfying UPECs mission-critical requirements to ensure detailed cost control for each project Enabled resource managers to accurately estimate the actual and planned resource utilization, thus gaining valuable insight regarding the status and performance of each project Assisted resource managers in initiating corrective actions more easily by augmenting or decreasing resources for production projects, as required Facilitated analyzing load forecasts based on UPECs present areas of expertise to make sound decisions on project bids Improved substantially the accuracy of results forecasts, for individual projects as well as the companys entire project portfolio Ensured repeated and consistent success for production projects by standardizing on Primaveras best-in-class project management practices Configured data capture of manufacturing activities in real time to enable decision-making based on current and updated information and to facilitate sharing data with other applications Enabled UPEC to generate reliable summary reports in real time with the detail level desired by senior and midlevel management on topics such as progress, project completion, and units of activity for a given period Avoided substantial effort in compiling reports and helped managers make more informed decisions regarding schedules, loads, and resources Integrated the application with corporate financial management systems through simple data transfer

Why Oracle

UPEC chose Oracles Primavera applications because they enable the company to accomplish the tasks demanded by its customers and the market. In particular, UPEC was able to increase the transparency of its project management for resource planning and improve forecasting accuracy, which is the key to efficiently executing high-quality projects with on-time completion.
Partner

PMSOFT and its subsidiary, PMSOFT-Urals, customized Oracles Primavera P6 Professional Project Management and Oracles Primavera P6 Progress Reporter to meet the needs of UPECs business processes in the short time frame required, despite that UPECs branches are spread geographically over a large area.

233

All India Council for Technical Education

Oracle Customer:
All India Council for Technical Education Delhi, India www.aicte-india.org

All India Council for Technical Education Increases Fee Payment Revenue by 200%
Siebel Partner Portal and Siebel Public Sector have enabled us to develop a new e-governance system that revolutionized how we manage institutes and process funding applications from thousands of educational institutions across India. Dr. S.S. Mantha, Acting Chairman, All India Council for Technical Education

Industry:
Education & Research

Annual Revenue:
Under US$100 Million

Employees:
107

The All India Council for Technical Education (AICTE) was established in 1945 to promote and manage the development of technical education services across India. AICTE promotes quality technical education by coordinating the development of a nationwide technical education system, setting and accrediting educational standards, providing funding for institutes, and maintaining quality control. The council develops technical education programs and conducts research in engineering, technology, architecture, and management. AICTE manages around 13,000 institutes across India. It receives an average of 6,000 applications to establish a new institute or extend funding for an existing institute each year. In the past, applicants would have to visit an AICTE office to submit their requests. The applications would then be processed manually, a time-consuming and error-prone task. There was a lack of transparency into the status of applications. Processing fees were often not received on time, so the council missed out on revenue. Furthermore, as information was on paper in 10 different offices across the country, rather than in a central database, so there was no easy way to generate reports quickly and accurately. In October 2009, AICTE engaged Oracle Partner L&T Infotech to build an e-governance system, comprised of a portal developed using Oracles Siebel Partner Portal and Siebel Public Sector, an analysis system based on Oracle Business Intelligence Enterprise Edition, a payment gateway, and an identity management system incorporating biometric technology. The result completely transformed the organization. Applications (including online forms and videos) are now submitted through the portal and fees are paid using the online payment gateway. Since the gateway was implemented, the number of approvals for new and existing institutes has increased by 20% to 25%, while fee payments have risen by 200%. In addition, the council can generate up-to-date reports on the status of applications, institute courses, payments, and other activities instantly, which assists strategic planning. Implementing this project has helped AICTE improve the quality of education at a much faster pace, said Dr. S.S. Mantha, acting chairman, All India Council for Technical Education. The e-governance system provides instantaneous information and status updates to all stakeholders on setting up new institutes, monitoring and accrediting existing institutes, and processing the release of funds under various schemes. It also makes it easier for new and existing institutes to apply for and receive approvals, accreditation, and funding. We appreciate the effort put in by Oracle Partner L&T Infotech in implementing this project successfully in record time.
Lack of Governance Impedes Efficient Operation

Oracle Products & Services:

Siebel Partner Portal Siebel Public Sector Oracle Business Intelligence Enterprise Edition

Oracle Partner:
L&T Infotech www.lntinfotech.com

AICTE is responsible for administering the delivery of technical education programs across India. Educational institutes must submit a formal application to the council to receive approvals to set up new institutes and obtain accreditation and funding. The council reviews each application and conducts a site visit to ensure the institute meets mandated criteria. Once an application is approved, AICTE monitors and evaluates the institute on a regular basis to ensure it delivers quality educational services.

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All India Council for Technical Education

Increased Approvals by 25%

L&T Infotech used Siebel Partner Portal and Siebel Public Sector to develop a portal that is accessed by more than 13,000 institutes. Using this portal, applications can be submitted for the establishment of new institutes, including accreditation, integrating existing or adding new campuses, providing extensions or existing approvals, introducing new courses or programs of study, accommodating variations in student intakes and meeting funding requirements. The portal is also used to collect data on faculties, students, trustees, administrative staff, infrastructure, and courses. Before the portal was established, a representative from the applying institute had to visit an AICTE office to collect and submit application forms and pay processing fees. Now, institutes can apply online for approvals, accreditations, or funding and attach materials, such as supplementary documents and videos. Instead of filling in eight paper forms, institutes only have to fill in one online form. In addition, AICTE can track an application as it moves through the evaluation cycle, ensuring the council is aware of its status and can provide applicants with an update, if required. This significantly improved efficiency. The previous approach was tedious and open to errors as each application had to be manually processed. If the applicant did not provide the required information or supporting documentation, the AICTE assessor had to contact the applicant, which delayed decisions, such as funding approvals for new courses or teacher training. Now, the system automatically checks the application to ensure all necessary data is included, and the system alerts the applicant immediately if information is missing. Due to the e-governance system, the approval process has become more structured and much faster than the earlier manual process. The streamlined application and evaluation process has enabled AICTE to increase the number of approvals for the establishment of new institutes and extending approvals for existing institutes by 20% to 25%.
Gained Greater Transparency

System automation has brought greater transparency to the application process. To ensure fair and consistent evaluation of applications, AICTE has standardized application requirements, assessment criteria, and mandatory disclosures for institutes, as well as internal assessment and approval workflows. For example, as part of the approval process AICTE panel members must visit institutes to verify a list of criteria. The e-governance system provides panel members with a standard compliance list, which is generated online, thus making the evaluation process clearer and more objective. The council estimates that panel members save between eight to ten hours per visit now that they have a set checklist.

235

All India Council for Technical Education

Increased Fee Payments by 200%

In the past, AICTE had limited procedures in place to track fee payments from institutes. As a result, the council was losing valuable revenue. With the e-governance system offering a secure online payment gateway, institutes can pay processing fees and annual extension fees, at the time they submit their application forms. This has led to a 200% increase in revenue from fee payments since the system was implemented.
Reduced Helpdesk Staff from Three to One

Previously, there were no readily available resources to answer questions about the application process. AICTE staff at branch and regional offices spent many hours each day addressing queries from institutes, which distracted them from processing applications. The e-governance system contains process flow handbooks and answers to frequently asked questions to assist institutes with their applications. Issues or queries can also be submitted through the portal. The ability to submit applications, pay fees, and address queries online has greatly reduced the average number of visits to AICTE offices. In the first year of operation, we had a team of three people to answer queries, but as processes were streamlined over time, we now only have one person on our helpdesk, said Mantha.
Improved Staff Morale

Automating processing and evaluation procedures has minimized manual intervention, creating greater efficiency and accuracy in workflows and releasing staff for more strategic work. Deploying the e-governance system has reduced the need to recruit new staff to manage our expanding operations, said Mantha. The number of applications we process has increased each year, but we have not had to hire more staff to manage the additional workload. For example, AICTE processed 8,000 approval extensions for existing institutes and 2,176 new institute applications in 2010-2011, without the need to recruit additional staff. In 2011-2012, it expects to process 13,000 approval extensions for existing institutes and more than 1,000 applications for new institutes in 2011-2012, again without the need to hire additional staff. The system has reduced workloads with regard to application collection, evaluation, and approval, so we were able to redeploy people to more challenging, higher-level work, added Mantha. Our people are more motivated and excited by their responsibilities, which has improved our ability to retain talented staff.

236

All India Council for Technical Education

Cut Paper Costs

Around 500 institutes apply for accreditation each year, and all 13,000 institutes must apply for approval extensions. In the past, each institute would have to fill in up to eight multiple-page paper forms. The use of a single online form has eliminated the need for paper forms. AICTE estimates that it saves up to 500 sheets of paper per application, or around 3 million sheets in total. Moving to an online environment also delivers green benefits, and the reduction in paper use means fewer trees are cut down.
Enhanced Management, Student Services with Comprehensive Reporting

Prior to implementing Oracle Business Intelligence Enterprise Edition, AICTE had no way to generate reports quickly. Information was contained on paper forms or standalone spreadsheets. A report could take up to a day to manually compile as staff had to search for the relevant information. Without reporting capabilities, the council did not have a clear, accurate, and up-to-date picture of its operations. Using Oracle Business Intelligence, AICTE can now generate reports instantly. We can now produce reports on a variety of things, said Mantha. We can find out the number and type of applications we are receiving, such as institute establishment, extension, expansion, and closure, in addition to the programs of study or courses offered, fee payments, and other financial data. It is possible to drill down to a specific institute or get a statewide report on a particular area of interest. These reports enable us to find out vital statistics regarding the state of technical education across India, so we can make strategic plans that are in the best interests of students. When applying for establishment, extension, or additional funding, institutes must supply AICTE with information that will help the council determine if the institute has the resources and capabilities to provide a quality education. For example, they must provide: a video of the premises; the number of books and journals in its library; the names of faculty and their educational qualifications; the number of teaching rooms, computers, and laboratory equipment; and certificates from authorities indicating that the institute is a safe environment for imparting education. This data is stored in a central repository for analysis using Oracle Business Intelligence. The analysis is to ensure that students have access to well-equipped laboratories and libraries; that they are in safe, spacious premises suitable for study; and that there are enough books, computers, and qualified lecturers, said Mantha. We can then meet our aim of providing quality technical education to Indian students.

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All India Council for Technical Education

Challenges

Remove the need for institutes to visit an AICTE office and submit up to eight forms when they apply for establishing, approval extension, accreditation, or funding Reduce the time it takes for staff at AICTEs regional office to evaluate and approve each application Ensure fees are paid on time and correctly Generate reports on number and type of applications received, programs of study, and fee payments

Solutions

Improved efficiency by building a portal that allows institutes to submit online applications for establishment, accreditation, and funding, rather than filling in up to eight paper forms Increased the number of approvals for new institutes and extensions by 20% to 25% Cut the time for site visits by panel members by 8 to 10 hours Boosted revenue from fees by 200% by introducing an online payment gateway Increased transparency by standardizing assessment and approval processes and tracking the status of applications as they move through the approval chain Reduced the number of helpdesk staff from three to one Processed 8,000 approval extensions for existing institutes and 2,176 new institute applications in 2010-2011, without the need to recruit additional staff. Expected to process 13,000 approval extensions for existing institutes and more than 1,000 applications for new institutes in 2011-2012, without the need to recruit additional staff Saved 3 million sheets of paper by enabling institutes to fill out one online form instead of eight paper forms Supported the councils aim of ensuring quality technical education by conducting regular analysis of institutes resources and capabilities Deployed the e-governance system in six weeks by engaging L&T Infotech to design, build, and manage the implementation

Why Oracle

AICTE evaluated products from IBM, Microsoft, and Oracle, selecting Oracle for its powerful functionality, user-friendly features, ease of integration, and short implementation timeframe.

238

All India Council for Technical Education

When Oracle Partner L&T Infotech proposed Oracle, we were impressed by Oracles built-in process automation features, including workflow notifications and escalation procedures, said Mantha. These would enable us to improve efficiency and governance at AICTE. The Oracle CRM and business intelligence solutions also had the robustness, flexibility, and scalability to support our expanding operations, he added. Oracle Database, in particular, has the proven capacity to handle large data and transaction volumes. In addition, Mantha praised the applications ease of use. We wanted our staff to begin using the systems straight away, so we were pleased that both the CRM and business intelligence applications offered intuitive, user-friendly interfaces, he said. Oracle Business Intelligence also allowed users to build interactive dashboards, create ad hoc queries, and set intelligence alerts. This gave them the freedom to seek out the information they needed to process applications and check fee payments.
Implementation Process

AICTE engaged L&T Infotech to design, build, and manage the implementation of the e-governance system. Beginning in November 2009, L&T Infotech developed the portal and configured it with more than 20 screens to capture faculty, student, course, and payment data. The portal was also integrated with the payment gateway and the e-mail, text messaging, and interactive voice response and telephone systems. L&T Infotech also redesigned the AICTE Web site with links to the e-governance applications, and it implemented Oracle Business Intelligence Enterprise Edition to provide AICTE with reporting and analytics capabilities. In addition, the systems integrator provided a helpdesk service to respond to user queries via e-mail, the Web, and phone. The e-governance system was completed in six weeks, enabling AICTE to go live in January 2010 and enjoy the benefits of greater efficiency and more vigilant governance. L&T Infotech will maintain the hardware and applications for three years.

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China Distance Education Holdings Limited

Oracle Customer:
China Distance Education Holdings Limited Beijing, China www.cdeledu.com

China Distance Education Holdings Limited Improves Call Center Productivity by 24%
Founded in 2000, China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. China Distance Education Holdings is listed on the New York Stock Exchange (NYSE: DL).
Challenges

Industry:
Education & Research

Annual Revenue:
US$34.7 Million

Equip call center staff with the tools to provide a responsive service to potential and existing students Upgrade to a call center system that can accommodate 200 call center staff and offer interactive voice response, recording, monitoring, and reporting functions Ensure the new call center solution can be easily integrated with an existing customer relationship management system without the need for major reengineering work

Employees:
800

Oracle Products & Services:

Siebel Customer Relationship Management

Solutions

Oracle Partner:
Baigao Communication www.bgxt.com.cn

Selected Oracle Contact Center Anywhere over Avaya and Cisco solutions as the Oracle software was more affordable and quicker to implement Engaged Oracle Gold Partner Baigao Communication to implement Oracle Contact Center Anywhere and integrate it with an existing Oracle Siebel Customer Relationship Management (CRM) system Increased call center productivity by 24% by providing call center staff with an easy-to-use system to respond to student queries, and a 360-degree view of student interactions Cut maintenance costs by 10% by integrating Oracle Contact Center Anywhere with Oracle Siebel CRM system, enabling a smooth flow of student data between the two applications Achieved go-live on time and 30% under budget Gained a call center system that can scale to support rapid increases in call center agents needed to service a growing student body

Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%. Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited

240

Corporacin de Fomento de la Produccin

Oracle Customer:
Corporacin de Fomento de la Produccin Santiago, Chile www.corfo.cl

Corporacin de Fomento de la Produccin Increases Response to Client Inquiries 1,600% with CRM Solution
Corporacin de Fomento de la Produccin (CORFO) is the Chilean governments agency charged with encouraging entrepreneurship and innovation by providing various financing tools to entrepreneurs and micro and midsize businesses. CORFO has 15 offices, one in each regional capital.
Challenges

Industry:
Public Sector

Employees:
800

Oracle Products & Services:

Siebel CRM Desktop Siebel Campaigns

Integrate CORFOs client service solutions with other systems and its Web site so that clients have easy access to information Improve client services by accelerating and standardizing responses to requests about financing plans, business management, and innovation Increase the number of responses to service requests per year

Oracle Partner:
everis Chile www.everis.com/chile

Solutions

Implemented Oracles Siebel CRM Desktop with Oracle Partner everis Chile to improve client support and leverage technology to meet goal of being a client-oriented organization Integrated Siebel CRM with other systems and the agencys Web page to consolidate clients information and meet their needs from one location Accelerated and standardized inquiry response times, which varied greatly by office, earning a commendation from Chiles Universidad Central as one of the countrys best client service providers Responded to 50,000 service requests in 2010, more than 1,600% increase over the 2008 total of responding to 3,000 service requests Recorded all client activities and followed up on requests to enable CORFO to create profiles for various types of clients and adjust its offerings accordingly Used Siebel Campaigns to publicize the public sector agencys programs to businesses and entrepreneurs and communicate more proactively with client

Incorporating a world-class tool, like Oracles Siebel CRM Desktop, enabled Corporacin de Fomento de la Produccin to fulfill its client service strategy. Inquiries have increased 1,600%, and we now reach more clients through our Web site, which were two of our primary goals. Miguel ngel Saldas Ruiz, Assistant Director, Client Platforms, Corporacin de Fomento de la Produccin

241

Niko Group

Oracle Customer:
Niko Group Sint-Niklaas, Belgium www.nikogroup.be

Niko Group Improves Interaction with Over 70,000 Customers and Prospects
Niko Group, the Belgian parent company of Niko, Niko Projects, and Fifthplay, supplies Europe with innovative, stylish, and user friendly electro technical solutions and services. Each of its subsidiaries serves a specific sector. With a wide array of electro technical products for lighting control, access control, and energy management, Niko targets the residential market. Niko Projects offers integrated home automation solutions for large residential projects, and Fifthplay offers companies an IP-based information and communication platform to deliver support services to end customers.
Challenges

Industry:
Consumer Goods

Annual Revenue:
US$177 Million

Employees:
800

Oracle Products & Services:

Siebel Customer Relationship Management (CRM)

Centralize data for more than 70,000 customers and prospects spread across various legacy database solutions and make it available in a single customer relationship management (CRM) solution Integrate customer and prospect information with the companys proposal creation system to simplify and accelerate proposal generation Improve transparency of all customer interactions throughout the organization to better understand the customers needs Integrate a tool to manage sales leads and prospects more easily Increase cross-selling possibilities for projects through the sharing of customers, leads, and opportunities

Oracle Partner:
RealDolmen www.realdolmen.be

Solutions

Centralized all customer and prospect data in Oracles Siebel CRM and allowed access through a standardized interface Worked with Oracle Partner Real Dolmen to roll out Siebel CRM functionality, resulting in standardization of processes and increased availability of customer information Improved proposal generation and follow-up of proposals by synchronizing data available through Siebel CRM with data from the proposal application Gathered statistical information to further improve the performance of various processes within the different organizations

Oracles Siebel CRM enables us to both improve our quality of service towards existing customers and optimize the way we address prospects. Guido Peeters, IT Project Manager, Niko Group

242

TCC Italy

Oracle Customer:
TCC Italy Milan, Italy www.tccglobal.com

TCC Italy Manages Customer Loyalty Programs Complete Lifecycle, Improves Competitive Advantage
The choice of Oracle Siebel solutions absolutely represents a strategic advantage for TCC Italy to compete as the market leader. This new implementation has garnered a substantial response and satisfaction at all levels within the company. It also resulted in a nomination, based on our experience as a model company, for the future adoption of a single global IT environment for the TCC Group. Luca Cirillo, Chief Information Officer, TCC Italy

Industry:
Professional Services

Annual Revenue:
US$100 to US$500 Million

Employees:
60

Oracle Products & Services:

Siebel Loyalty Engine, Multi-Partner Edition Siebel Loyalty Customer Portal Siebel Loyalty Manager Siebel Distribution CRM Base On Demand

TCC is a world-leading company specializing in designing retail marketing programs that increase sales by changing shoppers and drivers behaviors. Founded in 1991, it operates in more than 50 countries, with 25 offices throughout Europe, the Americas, and Asia-Pacific. TCC Italy works with more than 250 leading retailers, supermarkets, gas stations, and quick service restaurants. TCC has four international support and sourcing centers headquartered in Amsterdam, London, Milan, and Hong Kong, focused on branding and product development, reward sourcing, research and project management, and logistical support. TCC provides its programs with full service packages, and the company draws on its comprehensive knowledge of all key elements to deliver a positive, measurable difference to a customers business.
Challenges

Oracle Partner:
Atlantic Technologies www.atlantic.it

Replace IT environment, previously composed of separate, misaligned modules, with a unique system for finance, distribution, and customer communication Accelerate business management, from sales analysis to program accounting, previously hampered by slow offline data processing Strengthen customer loyalty and enrich the companys offerings with more value-added services, specific to various markets, including retail, oil and gas, and life sciences companies Improve the general level of IT services (such as reliability and response times) and the ability to measure all internal operating processes (including delivery and ticketing)

Solutions

Enabled elaborate annual and monthly analyses of accounts related to about 150 programs in progress, providing a huge advantage for business strategy Designed a new distribution system that eliminates errors and wait times, and replaces all previous manual operations Decreased by 30% the resources employed in the operating department, thanks to processes automation Developed a business-to-business portal able to effectively communicate with customers about all business elements (purchase orders, sales orders, deliveries, customer issues, supply plans, product sheets, and goods withdrawals) by eliminating lengthy exchanges of e-mails, fax messages, and phone calls

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TCC Italy

Increased efficiency for all business lines by monitoring, tracking, and measuring operations Expanded services offered though a business-to-consumer (B2C) portal, employing a loyalty application that enables total management of promotional campaigns and loyalty programs on behalf of customers (for example, score management and check and award redemptions) Produced an estimated market potential of the new B2C portal at 10% of turnover Instituted a structured ticketing system within the company and throughout the whole supply chain that links operators in an integrated customer relationship management (CRM) environment and accelerates procedures for monitoring and responding to orders, returns, open tickets, and other matters Provided a single interface for program managers, both for operational and management areas, where they can instantly receive information on product availability, logistics optimization, and truck loading Reduced the time needed for an order processing cycle from six hours to a few minutes

Why Oracle

Oracle provides leading products that meet TCC Italys needs regarding functionality and costs, compared to Oracles competitors. Oracles fully integrated solutions benefit TCC Italy on an architectural level as well as for core technologies.
Partner

Atlantic Technologies is an international consulting company with a team of 100 consultants that specialize in the implementation of business software solutions. Atlantic Technologies recommends a full suite of software solutions and provides resources for configuration, implementation, and deployment to ensure complete integration.

244

The University of Arizona Health Plans

Oracle Customer:
The University of Arizona Health Plans Tucson, Arizona www.uahealth.com

The University of Arizona Health Plans Improves Customer Service by using a Customer Relationship Management Solution
Today, consumers and health plan sponsors have many choices, so plans must provide optimum customer service. Oracles Siebel solution enables us to provide informed, efficient service, while also streamlining regulatory reporting. Leonard Rosignoli, Director of IT, The University of Arizona Health Plans

Industry:
Healthcare

Employees:
330

Oracle Products & Services:

Siebel Customer Relationship Management (Siebel CRM) Oracle Business Intelligence Publisher

The University of Arizona Health Network is a nonprofit healthcare system devoted to advancing health and wellness through education, research, and patient care. The organization brings together two academic hospitals and their affiliated clinics, the medical practice plan of physician faculty of the University of Arizona College of Medicine, and a health plan division under a name that reflects the organizations commitment to academic medicine. The University of Arizona Health Planswhich administers four product lines in the communityhad an outdated customer relationship management (CRM) system that could no longer support the organizations growth. The group wanted a new solution that would enable it to continue to deliver high-quality service to a growing member base while reducing costs. To meet its needs, The University of Arizona Health Plans deployed Siebel CRM 8.1.1 to effectively and efficiently manage customer service interactions with its more than 130,000 members. Further, using Oracle Business Intelligence Publisher, the organization can more quickly and efficiently deliver regulatory reports related to call types and volumes coming into its call center.
Challenges

Oracle Partner:
Speridian Technologies www.speridian.com

Deploy a flexible and integrated customer relationship management (CRM) solution to effectively manage and respond to health plan member inquiries, including questions related to enrollment, medical coverage, providers, and claims Ensure compliance with healthcare industry regulatory requirements, including reporting related to inquiry volume, customer issues, and more

Solutions

Used Oracles Siebel CRM 8.1.1 to effectively and efficiently manage customer service interactions with more than 130,000 health plan members Enhanced collaboration with other departmentsincluding medical management, claims, sales and marketing, grievance and appeals, network development, audit and compliance, and customer carethrough improved workflows that enable users to route tasks to other groups and track and manage their resolution Centralized high quality data on a single platform that is easily accessed throughout the organization, enabling individuals tasked with researching customer inquiries about the plan, claims, coverage, and more, to respond quickly and with accurate information

245

The University of Arizona Health Plans

Eliminated a cumbersome Microsoft Excel and Access-based grievance and appeals tracking and reporting process by enabling users to manage the entire lifecycle of a customer complaint or inquiryfrom intake to outcome and reportingin Siebel CRM Created a 360-degree view of plan members, enabling customer service representatives to provide the best possible customer service Used Oracle Business Intelligence Publisher to quickly and easily generate regulatory and other reports to meet a vast range of reporting needs for a myriad of functions, including staff performance and regulatory compliance monitoring and reporting, self auditing and compliance monitoring, service request aging, sales and marketing conversions, customer alerts, grievance and appeals process tracking and reporting, and call history and tracking

Partner

The University of Arizona Health Plans turned to Oracle partner Speridian Technologies as its end-to-end development and deployment partner for Siebel CRM. Speridian worked with the The University of Arizona Health Plans to prepare project requirements, scope the timeline, and configure, customize, and integrate the solution. The Speridian Technologies team then rolled out the solution in partnership with the Health Plans IT department. We chose Speridian for our implementation because the company knows the healthcare industry and is well-versed in our business complexities and unique regulatory considerations, said Leonard Rosignoli, director of IT, The University of Arizona Health Plans.

246

Vodafone Albania

Oracle Customer:
Vodafone Albania Tirana, Albania www.vodafone.al

Vodafone Albania Builds World-Class CRM Platform on Single-Vendor Software and Hardware Stack, Cuts Server Requirements by 50%
Oracles Siebel portfolio, billing and revenue management solution, and SOA middleware give us an end-to-end integrated platform for improving the customer experience and supporting growth. Enri Prodani, Business Support Manager, Vodafone Albania

Industry:
Communications

Employees:
450

Oracle Products & Services:

Oracle Application Integration Architecture Foundation Pack Extension for Communications Siebel Communications, Media, and Energy Siebel Communications Sales Siebel Communications Service Siebel Configurator Siebel Customer Order Management Oracle SOA Suite for Oracle Middleware Oracle Communications Billing and Revenue Management Oracle Business Intelligence Suite, Enterprise Edition Siebel Campaigns SPARC Enterprise M3000 SPARC Enterprise M4000 Oracle Web Server 6.1 Oracle Solaris 10 Oracle Consulting

Vodafone Albania is part of Vodafone Group Plc, the worlds largest telecommunications company, as measured by revenue. Vodafone Albanias GSM mobile network covers 93 % of the country, reaches up to 99.7 % of the population, and serves almost 1.7 million customers with a wide range of high-quality voice and data communications services. The companyS 130 retail outlets offer customers a wide range of pricing plans; services; and products, including handsets, and accessories; as well as technical assistance. It was the first communications company to obtain a 3G license in the country in 2010 and is a leader in the 3G coverage, products, and services. Vodafone Albania needed to replace its standalone customer management tools to serve its expanding user base and growing product and service portfolio. The company has used Oracles Siebel portfolio, Oracle Communications Billing and Revenue Management, and Oracle SOA Suite, to deliver a real-time customer view and end-to-end service integration from the initial customer inquiry to billing throughout the customer lifecycle. Vodafone Albania has increased performance and resilience while reducing operating costs by running its customer relationship management (CRM) suite on Oracles SPARC Enterprise servers and Oracle Solaris.
Challenges

Gain a single, integrated, real-time view of all business and residential customers, including their service history, pricing plans, billing records, and interactions with the company Standardize, streamline, and automate order management, service provisioning, complaint handling, and bill processes at the companys contact center and 130 retail outlets Enforce consistency and best practices by decreasing service provisioning time, bringing new voice and data products to market more rapidly, and launching innovative new mobile plans ahead of the competition Adapt processes dynamically to meet fast-changing market conditions and client demands while ensuring compliance with new regulatory requirements Ensure 100% uptime, 24/7 availability, and unrivalled response times for customer management processes to improve service and increase loyalty Manage growing customer base and expanding product portfolio while reducing operating overhead by optimizing efficiencies throughout the entire technology stack that supports the companys customer-facing activities

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Vodafone Albania

Solutions

Replaced disparate, standalone, legacy CRM tools with Oracles Siebels portfolio of CRM applications for the communications industry Created a single, enterprise wide customer database and suite of automated, workflow-routed processes for 100 contact center agents and sales and service teams in the companys 130 retail outlets Managed, qualified, and tracked leads faster and followed the process through to customer conversion with Siebel Communications Sales. Captured and fulfilled product and service orders more quickly using Siebel Customer Order Management Deployed Siebel Configurator to enable contact center and retail staff to offer mobile customers more targeted and flexible product and plan configurations, while conforming to corporate business rules Used Oracle SOA Suite for Oracle Middleware, and the prebuilt content and templates in Oracle Application Integration Architecture Foundation Pack Extension for Communications to link Siebel and third-party solutions into end-to-end processes, customize the companys invoicing and payment collection needs, and adapt to changing regulatory requirements Deployed Oracle Communications Billing and Revenue Management to evaluate cost and profit margins of each service offering, pricing plans tariff, customer demographic, and payment method, to identify how to maximize revenue streams Developed an implementation plan for Oracle Business Intelligence Suite, Enterprise Edition to monitor key performance indicators, such as length of customer calls, time to resolve customer issues, and call center productivity levels, to spot problems early and track key performance indicators to ensure continuous customer service improvement Benefited from having a single view of the customer lifecycle-and the resulting streamlined processes and timely customer insight-to reduce complaints, lower customer churn, and reduce time to market for new product and service offerings, while increasing the productivity of customer-facing employees Built a Siebel-based platform on SPARC Enterprise M3000 and SPARC Enterprise M4000 servers running on Oracle Solaris to ensure high performance, reliability, security, and scalability from pre-engineered, integrated hardware and software, designed to work together and supported end-to-end by a single vendor Leveraged efficient Oracles SPARC Enterprise servers to build a virtualized environment for increased availability, and consolidate from three to two servers, reducing hardware costs, overhead, and power consumption Ran Web-based user front-end on Oracle Web Server 6.1 to provide secure, reliable access to the companys CRM platform for contact center teams and managers and customer-facing staff in retail outlets

248

Vodafone Albania

Benefitted from a unified software, hardware, and operating system to simplify deployment, ensure easier upgrades, and benefit from optimum performance and high availability for a mission-critical system with a growing workload

Implementation Process

Oracle Consulting assisted Vodafone Albanias local partners throughout implementation of the Siebel-based platform to provide expertise on solution design, ensure best-practice deployment, and configure the applications to Vodafone Albanias needs. Oracle Consultings in-depth Oracle knowledge and experience with similar implementations helped us meet most of our needs using standard functionality, said Enri Prodani, business support manager, Vodafone Albania. Oracle Consulting also enabled us to link existing applications to build integrated process flows using Oracle SOA Suite for Oracle Middleware, which greatly reduced our reliance on third-party tools.

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