1. What is style as applied to business writing?

The word style as applied to business writing includes format, grammar, stylistics, and word usage. 2. Why should you be concerned with the quality of the letters that you produce? These elements must be taken into consiederation because whatever you will produce on paper or letter will reflect not only the writer's knowledge, ability, and competence but also the organization's self-image. Carelessly prepared letters can create negative impressions on the receiver. The letter, therefore, represents the overall organizational style. As part of the organization, you must take pride in or concern for the quality of the letters that you produce simply because it represents the kind of people who work for the organization. Thus, the initial impression created by accurate typing, logical orientation. And clearly written letter can be a crucial decisive factor in its ultimate effectiveness. 3. Choose one guide to god letter production and explain it Guide to Good Letter Production 1. Use high-quality paper 2. Type neatly and accurately and as much as possible, avoid corrections 3. The essential elements of a letter must conform in page placement and format 4. Use clear, concise, grammatically correct language 5. Use logically oriented message keeping in mind the readers reaction 6. Use accurate and complete statistical data 7. Check accuracy of spelling 1. Before you seal and send your letter, make sure to ___________ it a. punctuation b. proofread c. sensitive d. transition

2. As soon your certified letter reaches the ___________- you will be notified a. recipient b.margin c. logo d.salutation 3. Choose _______________- if you want to put the date and closing in the center page. a. justified b.modified block format c. block format d.spelling 4. Set off the list of Do's and Don'ts by using __________ a. body b. letterheads

c. bullets d.formal 5. the envelope indicated that there was ___________-, but in fact there was only a letter inside. a. an enclosure b. a snder c. a salutation d.an indent 6. The _________- of the first paragraph was optimistic, so I wasn't expecting the bad news in the middle. a. tone b.active voice c. direct mail d. punctuation 7. I decided not to interview her, because her cover letter contained very poor ________-a. on arrival notation b. block format c. single spacing d.grammar 8. The _-- about the meeting was posted on the bulletin board for everyone to read a. memo b.heading c. sender d.junkmail

9. Our address and phone number are shown on our ___________. a. letterhead b. snail mail c. postage d.salutation 10. In block text format, you do not _________ each paragrach a. indent b.transition c. punctuation d.margin
Are the following statements True or False?

1. With block format, all new paragraphs are indented. True

2. In business letters a salutation is generally followed by a comma or a colon. True 3. Business letters should be simple and easy to read. True 4. It is advisable to wait a day between writing and sending an important letter. True 5. The date on a business letter should appear after the salutation. False 6. An "Enclosure" note should appear below the typed name of the sender at the end of the letter. True 7. The first paragraph of a business letter should be comprised entirely of "small talk". False 8. Contact information generally appears in the closing paragraph of the letter. True 9. Identifying the audience is one of the first steps in planning a business letter. True 10. It is considered standard formatting to include the recipient's address before the salutation in a business letter. True

If you had to change the salutation of the business letter, which part will you change?

a. Dear Ms. de la Cruz

Dear Mr/Ms X is called the salutation.

b. Looking forward to a positive reply c. Yours sincerely

Yours sincerely, Best Regards, Yours faithfully are examples of a complimentary close. 2. What do we call the address of the person writing the business letter? a. Inside address b. Complimentary Address c. Return Address Return address is the address of the person writing the letter. The inside address is the address of the person who will be receiving the letter. And the Complimentary address? Well- that's just a made up name!!

3. You need to write a business letter to Ms. Napoles, with open punctuation, what do you do? a. Put a colon after Dear Ms. Napoles b. Use no punctuation after Dear Ms. Napoles c. Put a comma after Dear Ms. Napoles

Open punctuation is usually used with Block Format. It puts no punctuation after the salutation (Dear Mr Guru) and after the complimentary close (Yours sincerely)

Which of the following is correct way to write a date? a. Oct. 12, 2013 b. 12 October 2013 c. 12 October, 2013 d. 12 October, 2013

Always write the month in full.

You can write the date either as 12 December 2009 or December 12, 2009.

Inquiry Letter 1. What can be best described as an inquiry letter? a. Letter from a company providing information b. Letter requesting an information c. Letter written in response to an inquiry

An inquiry letter is written to 'inquire,' or ask for information.

1. What can be best described as an inquiry letter? 2. How many types of inquiry letters are there? a. 1 b. 2 c. 3 4. 4

There are 2 types of inquiry letters- solicited and unsolicited. 3. You see an advertisement, and write an inquiry letter. Which letter will you write? a. Solicited Inquiry letter b. Could be either, depending on what you write c. Unsolicited inquiry letter

Solicited inquiry letter is sent in response to an advertisement, or any other direct communication. Unsolicited inquiry letter is not sent in response to an advertisement.

4. A solicited inquiry letter tends to be more detailed than an unsolicited inquiry letter

False. An unsolicited letter is more detailed because the receiver is not

expecting it. So you need to give more details on who you are, and why you are writing,

LETTER FORMATS 1. In an address, which part is always written in complete CAPITAL letters? a. Name b. City c. Designation d. Country

The country must always be written in capital letters. For example: CANADA, INDIA, U.S.A
Choose the correct option: a. Yours Sincerely, b. Yours sincerely, c. both

Only the first word of the salutation is capitalized. For example: Yours sincerely, Yours faithfully, Sincerely
4. Which of the following is wrong?

a. Dear Ms. Napoles, b. Dear Ms Napoles c. Dear Ms. Napoles:

Dear Mr. Smith, is wrong because you should not put a comma at the end of the salutation. Use either a colon, or no punctuation. However, if you use no punctuation, make sure you don't put a dot after Mr.
4. You send a letter to Charz Pepeco but don't know his/her sex. Choose the right salutation a. Dear Mr/Ms Charz Pepeco b. Dear Pepeco c. Dear Charz Pepeco

If you don't know if you are writing to a male or female, simply put Dear + Full Name. However, a much better option is to call their office and find out how they like to be addressed.
1. Where do all of the parts of a business letter start?
A.The heading and inside address start left justified, but the salutation gets indented. B.The heading and inside address start right justified and the salutation starts left justified. C.All parts of the letter are left justified. D.All parts except the salutation are left justified. 2. The heading in a business letter includes... A.The address the letter is being sent to and the date. B.The address of the person sending the letter and the date. C.The addresses of both the recipient and sender and the date. D.None of the above. 3. The inside address contains... A.Only the name of the company or person to receive the letter. B.Only the address of the company that receives the letter. C.Both the name of and the address of the company/person receiving the letter. D.None of the above. 4. The punctuation mark that belongs in the salutation of a business letter is a... A.semi-colon. B.colon. C.comma. D.period. 5. In the body of a business letter, what goes between each paragraph? A.One space if hand written. B.Two spaces if hand written.

C.Two spaces if typed. D.Both A and C. 6. The closing in a business letter includes... A.The first word capitalized and a comma at the end. B.The first of each word capitalized and a comma at the end. C.The first word is capitalized and a period is at the end. D.None of the above. 7. The Signature section of a business letter includes... A.a written signature first, then a typed or printed one. B.a typed or printed one first, then a written one. C.a typed or printed one first, then a typed one. D.None of the above. 8. Write at least two differences that the business letter has from the friendly letter.

9. How many parts of a business letter are there? Name them.

usiness Correspondence Quiz

You will model this assignment after the examples in your text book. Simple Memo (pg 117 format) Letterhead format found on page 130 Letter w/o letterhead format found on page 124 Click here for a letter head you can use You are a Correspondence Secretary for Spencer Wilson. (his address is 34 Main Street, Chase Mills) He has asked you to correspon Business Correspondence Quiz Multiple Choice 1. If you do not know your recipients name, which of the following is an acceptable alternative when writing a letter? (Select all that apply.) a. Use a general greeting (e.g., Dear Resident) in the salutation. b. Use recipients job title (e.g., Dear Human Resources Manager) in the salutation. c. Use the AMS Simplified letter format. d. None of these are acceptable.

True or False: Identify the following statements about letters, memos, and email as either true (T) or false (F). 2. Letterheads should always contain the senders address. 3. Writers will usually have the most trouble achieving a readeroriented tone when writing email rather than memos. 4. When writing a letter using AMS Simplified format, you must always include a subject line. 5. When writing a letter in AMS Simplified format, you have the option to indent paragraphs. 6. Although we usually dont, we may include a signature and signature block in our memo (especially if the tone of the memo is more formal). 7. Of the three types of correspondence, only letters and email address external readers. Memos never do. Direct or Indirect: After reading the following situations, determine whether you should use the direct (D) or indirect (I) approach to write your business correspondence. 8. You manage an apartment complex. One of your long-term residents has missed paying rent for the first time. She has always paid her rent on time for the past year and a half, but she is over a week

late. You havent spoken to her yet, so you decide to write a formal letter that requests her to pay the rent and the associated late fee. 9. You are an account executive over a large operations department, which you have just discovered will lose 25% of its workforce due to budget issues. These layoffs will happen immediately. According to your directors, you will not be laying off any more workers, but you expect your remaining workers to still panic for their jobs. You decide to write a memo to quell their fears by explaining what is happening, why, and what they should expect to happen in the upcoming months. 10. You work for a household appliance company and must reply to a customers request to replace or repair a broken steam iron. Unfortunately, the customer did not use the appliance for the intended purpose: ironing clothing. Instead, the customer has confided in you that he used the iron to press delightful steam-grilled cheese sandwiches. Because the customer did not use the product as it was intended, he violated the warranty; your company can neither replace nor repair the broken iron.

You must write a formal letter to your customer, informing him of your decision d with Mrs. Wilson (PO Box 67, Madrid, NY, 13660) to tell her of your favorite part of school OR your most and least favorite cafeteria meal here at MWCS (hint: you need to use your reference initials) This letter is from HIM to HER! (not you to me) Basic

Components of a Business Letter

Part A: Match the basic components of the business correspondence with their correct definitions. Discuss your answers with a partner. a. Body of the letter b. Signature c. Heading d. Enclosures e. Salutation f. Complimentary close g. Inside address 1. The starting or greeting remark to the recipient that is followed by a comma. 2. Where the name and address of the recipient of the letter are shown. 3. Where the writer signs his or her name 4. The message where the paragraphs are written between the salutation and the complimentary close 5. Where the writer's address and the date of the letter are written 6. Where the recipient is informed that items accompany the letter 7. The closing remark that is followed by a comma

A note about format and font!

When writing business letters, the most common layout of a business letter is known as block format. The generally accepted font is Times New Roman, size 12, although other fonts such as Arial may be used.

Part B: Rearrange the letter. Write the numbers that identify the correct order of each part of a business letter.

Correct Letter Components Order

Dear Mr. McGraw,

Sean Anderson
Sean Anderson Purchasing Director Bens Enterprise 69 Royal Avenue Centersville, CA 90726 Tel: (203) 598 2314 Fax: (203) 598 2330 December 13, 2005 Sincerely, Please contact us again if there are any problems. Allen McGraw Directing Manager Thurma United Inc. 61 East Shore St. Southport, FL 75982 With reference to our letter of December 7, I am writing to confirm your order for 200 Packs of POKY HOT, reference number 29/4317.

How to Write a Business Letter

Instructions: Read the statements and answer true or false. Write your answer in the blanks preceding the statements. 1. 2. 3. 4. .. A good business letter provides as much information as you can. .. Use 1" margins and a serif font such as Times New Roman or Verdana. .. The sentences can be longer than 2 lines. .. The business correspondence contains the date, inside address, salutation, etc., in addition to the body of the letter. 5. 6. 7. 8. 9. .. The complete letter should be on both sides of an A4-sized paper. .. It is not necessary to identify the purposes in the last paragraph of the letter. .. Making longer sentences in the letter are tiresome to read. .. A business letter should be more formal than normal. .. Write a letter that provides confusion, annoyance, or amusement.

10. .. Ask your friend to read your letter for spell and grammatical checks. 11. .. Use a dictionary for unsure word usage. 12. .. Correct the mistakes and reread the letter again.

Tips for Perfect Letter Writing

Instructions: Read the statements and identify the them into the Dos and Donts. Write your answers in the blanks. 1. . Print your letter on a colorful paper. 2. . Youd better type a letter rather than a handwritten letter. 3. . Use a short sentence and avoid a long paragraph in a letter. 4. . Your letter should be easily readable and clear in purpose.

5. . You can date your letter in one of two formats like: 12/20/2005 or 20 December 2005. 6. . Write the addresses in an appropriate form. 7. . In the letter head, include your full name, address, phone number and your e-mail address and/or fax number. 8. . Identify yourself right away if the reader does not know you. 9. . Your wording can be positive or negative in a formal letter. 10. . Identify a reason of your letter in the first paragraph. 11. . Use clear and polite words in a formal letter. 12. . Request a response in the form of a letter, a meeting, a phone call, an email, etc.

Business Letter Formats

There are three forms of a business letter: 1. The block format 2. The indented format The Block Format- All the parts are typed at the left margin, with one-inch margins all around. Skip a line and provide the date, then skip one more line and provide the inside address. Skip another line before the salutation. Then write the body of the letter with no indentation at the beginnings of paragraphs. Skip lines between paragraphs. After writing the body of the letter, type the closing, followed by a comma, leave 3 blank lines, and then type your name and title, all flush left. Sign the letter in the blank space above your typed name.

Sample Block Format letter

1600 Main Street Springfield, Kansas 12345 December 1, 2005 Ms. Anna Brown Department of Linguistics Right State University 1415 University Drive Felicity, OH 45435 Dear Ms. Brown:

I want you to know you have an exceptional employee, Jane Doe, in your support division. Her calm, patient manner was a great help to me when my frustration was at an all-time high. Her knowledge of the software and her remarkable problem-solving abilities are rare indeed. If the quality of a firm's employees is an indication of future success, then Doe Corporation has a very bright future. Sincerely,

John Klitz
John Klitz Enclosure

The Indented Format- The writers address will be placed at the top left. Skip a line. Type the
date underneath the address. Type the inside address and the salutation on the left margin. A colon will be placed after the salutation. The first line of each paragraph will be indented one-half inch. Skip lines between paragraphs. Type the closing and signature in the center.

Sample Indented Format letter

1600 Main Street Springfield, Kansas 12345 December 1, 2005 Ms. Anna Brown Department of Linguistics Right State University 1415 University Drive Felicity, OH 45435 Dear Ms. Brown: I want you to know you have an exceptional employee, Jane Doe, in your support division. Her calm, patient manner was a great help to me when my frustration was at an all-time high. Her knowledge of the software and her remarkable problem-solving abilities are rare indeed. If the quality of a firm's employees is an indication of future success, then Doe Corporation has a very bright future. Sincerely,

John Klitz
John Klitz

Enclosure

Remember!
The first paragraph of a typical business letter is used to state the main point of the letter. In the second paragraph, state the supporting details to justify your purpose. Finally, in the closing paragraph, briefly restate your purpose and why it is important.

Useful Expressions in the Business Correspondence

Salutation "Dear Sir" or "Dear Sirs" (If you don't know whether the recipient is a man or woman) Dear Personnel Manager Dear Human Resources Department (If you know the position of the recipient or where the letter is sent to) Dear Mr, Mrs, Miss or Ms (If you know who the recipient is, and have a formal relationship) Dear Dorothy (If the recipient is a close or friend) "Dear Sir or Madame," "Dear Ladies and Gentlemen," "Dear Friends," or "Dear People" (If you don't know who you are writing to) "To Whom It May Concern"(It's quite impersonal.)

Body of the Letter Opening lines Why do we need an opening line in a business letter or email? - to make reference to previous correspondence - to say how you found the recipient's name/address - to say why you are writing to the recipient. Closing lines Why do we need a closing line in a business letter or email? - to make a reference to a future event - to repeat an apology - to offer help

1. The Reference With reference to Thank you for your advertisement in The Nations of 26th October 2005 your call yesterday your November edition catalogue your letter of 25th October 2005 your order of November 5 th. I am writing to enquire about ... After having seen your advertisement in ... , I... We recently wrote to you about ... In reply to your letter of 8 May, ... 2. The Reason for Writing I am writing to enquire about the prices of the good the delivery time the new products I am writing to apologize for late delivery/ payment sending the wrong amounts of the order I am writing to confirm the order the payment I am writing in response to your letter of September 1, 2005. 6. Enclosing Documents I am enclosing Please find enclosed Enclosed you will find the latest brochure the catalogue of January Edition the invoice The Finish or Complimentary Close

3. Requesting Could you possibly send us the price list? fax us the new catalogue? I would be delighted if you could write me the order? transfer the sum of money within next week? 4. Giving Bad News Unfortunately I am afraid that we found the mistakes we sent the order we cannot send you the order this week 5. Agreeing to Requests I would be grateful to send you a requested brochure change the order meet you at the seminar on 5thDecember. 7. Closing Remarks Thank you for your help. Please contact us again if you have any questions we can help in any way there are any problems I look forward to your reply. We look forward to a successful working relationship in the future. I would appreciate your immediate attention to this matter. 8. Reference to Future Contact I look forward to... hearing from you soon meeting you next Month seeing you next Monday

Yours faithfully, (If you don't know the name of the person you're writing to) Yours sincerely, (If you know the name of the person you're writing to) Best wishes, Best regards, (If the person is a close business contact or friend) "Sincerely yours," "Cordially," "Respectfully," "Respectfully yours."

Business Letter Quiz 1

Instructions: Choose the best answer for each item. 1. Where should you write the date on a business letter? a. Right above the greeting. b. Two lines below the letterhead or one line after the return address, if you're using blank paper. c. One line below the letterhead or one line above the return address d. One line below the page number. 2. When should you use an "Attention Line?" a. Always, so the recipient is sure the letter is for him/her. b. Whenever you're sending a letter to more than one person. c. When you're not addressing the letter to a particular person by name d. When the subject is urgent 3. What is the proper format for the salutation or greeting line? a. "Hello" or "To:" followed by the recipient's name. b. "Dear" followed by the recipient's courtesy title and last name. c. Avoid using "Dear." Just start with the person's name, followed by an em-dash. d. "Hey there!" is a good greeting because it gets the recipient's attention. 4. Which is the proper punctuation mark following the salutation? a. A comma. b. A dash. c. A colon. d. No punctuation needed. 5. Which is the best way to structure the body of a business letter? a. Use punchy phrases and bullet points. b. Organize it into single-spaced paragraphs- an introduction, one or more paragraphs containing additional information, and a concluding paragraph. c. Make it more like email - informal, short, direct. d. Adopt a very formal, business-like tone, using lots of phrases.

6. What is one of the most common mistakes people make when writing a business letter? a. Forgetting to sign it. b. Forgetting to mail it. c. Not leaving enough space after the greeting line. d. Putting a colon after "Sincerely" 7. What is the ideal length of a business letter? a. As long as you need to make it to get your point across. b. Two pages. c. One page. d. Over 30 pages with plenty of attachments. 8. Which among the following is the best closing? a. "Toodle-oo!" b. No formal closing is needed; just sign your name. c. "I anxiously await your reply." d. "Sincerely," 9. What is the proper way to show that the addressee is not the only one receiving the letter? a. In the body, mention the names of the people who are getting copies. b. As with email, write "CC" at the top of the letter, then list the other people's names. c. Two lines after your name at the end of the letter, type "c : Name(s) of other recipient(s)." d. In the greeting, just list all the names of the people who will receive the letter (i.e., "Dear Mr. Jones, Ms. Benson and Ms. Sloan). 10. Which is the proper way to fold a business letter and put it in the envelope? a. Do something origami-like to showcase your creativity. Ideally, you could even fold it so that the letter becomes its own envelope. b. Fold the bottom edge of the letter up slightly more than one-third of the way up the page. Then, fold the top edge down so that it it stops just short of the first fold. Next, hold the letter so that the first fold is at the top and the open flap is facing away from you. Put the letter in a #10 envelope.

c. Fold the letter twice in even segments and put it in the envelope so that the open edge is facing down. d. There is no one right way - just as long as it fits in the envelope.

Business Letter Quiz 2

Letter 1: Read the letter and answer the questions. 1.What kind of business letter is it? 2.What is the purpose of each letter? .. 1707 Walkway St. Center City, TX 76740

6 January 2006

Jeff G. Rolling B.R.H 402 W. Far St. Austin, TX 78703

Dear Mr. Rolling:

I am writing in response to your classified ad in the Austin-American Statesman for Assistant Director of Materials Management. Based on my experience and continuing education, I believe that I am qualified to fill this position.

For the past four years, I have been employed in the materials divisions with two different manufacturing companies, XETEL Corporation and Fisher Controls International. My experience there has ranged from controlling, buying, analyzing, to planning materials.

I hope to get a chance to discuss my qualifications and goals with you. I can be

reached at (512) 877-0991 after 5 p.m.

Sincerely yours,

John M. Owens
John M. Owens

Enc.: resume Letter 2: Read the letter and answer the questions. 1.What kind of business letter is it? 2.What is the purpose of each letter? .. Green Tree Freight Co., Inc. Columbus, Ohio 45453 (315) 565-6789 March 28, 2006 Complete Table, Inc. P.O. Box 3132 Austin, TX 78703 Dear Mrs. Hughes: I have just received your March 24 letter about the damaged shipment you received through Green Tree Freight and regret the inconvenience that it has caused you. From your account of the problem, I am quite sure that your request for the $240 adjustment on the damage to the 2 crates of Valjean Cristal stemware will be granted. A certain amount of breakage of this sort does unavoidably occur in cross-country shipping; I am sorry that it was your company that had to be the one to suffer the delay. I must remind you to keep the damaged crates in the same condition in which you received them until one of our representatives can inspect them. That inspection should take place within 2 weeks. I hope this unfortunate accident will keep you from having merchandise shipped by Green Tree Freight in the future. Sincerely,

David F. Morgan David F. Morgan, Customer Relations Green Tree Freight Co., Inc. Columbus, Ohio 45453 Letter 3: Read the letter and answer the questions. 1.What kind of business letter is it? 2.What is the purpose of each letter? ..
February 14, 2006

Lindsay Office Products P.O. Box 1879 Spokane, Washington 98989

Subject: Furniture and equipment order

Please ship the following items from your sales catalog dated January 31, 2006: ITEM Conference Desk CATALOG # HN-33080-WB COLOR Sandalwood QTY 2 PRICE $478.60 ea.

Credenza

HN-36887WK HP-56563-SE HN-5344CK K5-299907A

Sandalwood

431.40 ea.

Executive Chair File Cabinet

Toasted Tan Beige

4 2

422.00 ea. 135.90 ea.

Letter Tray

Black

16.95 ea.

The items ordered above should be shipped C.O.D. to this address: CLAIMS DIVISION, LAW DEPARTMENT City of Austin

P.O. Box 96 Austin, Texas 78767-0096

The costs above reflect a discount of 50/10, with net due in 30 days after the invoice date. The merchandised is to be shipped by your company's own truck line at a rate of 7 percent of the total net cost.

We are remodeling our offices and have a target completion date of March 30, 19XX. If there is any reason you see that you can keep your part of this schedule, please let me know immediately.

Sincerely,

Berenice Chamala

Berenice Chamala

Supervisor, Clerical Services

Reference:
A note about format and font, Purdue University, owl.english.purdue.edu 1995-2004

Business Letter Formats, UW- Madison Writing Center, www.wisc.edu 2004

Sample Letters, WriteExpress Corporation, www.writeexpress.com 1996-2005

Useful Expressions in the Business Correspondence, Speakspeak.com

Quiz, Better Business Correspondence, The Creative Group, EOE, creativegroup.com 2005

Sample Letters, David A. McMurrey, gel.ulaval.ca

1. A punctuation style that includes a colon after the salutation and a comma after the complimentary close is called (1 point) open punctuation style no punctuation style mixed punctuation style business punctuation style 2. DS stands for Double Spacing and means to press enter how many times? (1 point) 0 1 2 3 3. Which personal-business letter part consists of the delivery address - the name and address of the person to whom the letter is being sent? (1 point) Return address Letter address Body Complimentary Close 4. What should be typed at the bottom of the letter if another document is stapled/paperclipped to the letter? (1 point) Attachment Enclosure None of these 5. When dealing with a personal-business letter, block style means what? (1 point) all lines are indented a "block" from the left margin all the parts of the letter begin at the left margin and are indented all the parts of the letter begin at the left margin and are not indented none of these 6. Which of the following would be an appropriate complimentary closing for a personal-business

letter? (1 point) Sincerely Sincerely yours Cordially All of these would be appropriate complimentary closing lines 7. An example of an enclosure that may be included with a business letter is (1 point) business card photograph flyer or application all of these could be enclosures 8. Where should Enclosure or Attachment notation be keyed on a letter? (1 point) a SS below the writer's name a SS below the body of the letter a DS below the writer's typed name a DS below the body of the letter 9. The attachment or enclosure notation is typed a SS below the writer's name (1 point) True False 10. SS stands for single space and means to press the enter key one time. (1 point) True False 11. Which part of a personal-business letter consists of the writer's name which is keyed a QS below the complimentary close on the letter? (1 point)

12. A typed name may be preceded by a personal title such as Dr., Mrs., Mr. or Miss. (1 point) True False 13. Which of the following best describes the formatting set up for beginning to type a personal-business

letter? (1 point) 2" side margins, 1" top and bottom margins 1 side margins, 2" top and 1" bottom margins Center the letter vertically on the page Both b and c 14. Which part of a personal-business letter consists of the greeting of a letter which is keyed a DS below the letter address? (1 point)

15. What kind of format is commonly used for formatting a personal-business letter? (1 point) block format modular block format simplied style format indented style format 16. Reference initials are only used if someone other than the writer of the letter is keyboarding the letter. (1 point) True False 17. Which part of a personal-business letter consists of who the letter is from including the street address, city, state and zip code? (1 point)

18. A letter written by an individual to deal with business of a personal nature is called a personalbusiness letter. (1 point) True False 19. Which part of a personal-business letter consists of the message of the letter which is SS with a DS between the paragraphs? (1 point)

20. The kind of paper on which a business letter is typed (1 point)

printed paper letterhead blank paper none of these 21. On a personal-business letter where should the date be keyed? (1 point) a DS below the city, state and zip code a DS below the saluation a SS below the city, state and zip code at the center all by itself 22. You don't usually put the return address on a business letter because it's already in the letterhead. (1 point) True False 23. The letter part that identifies what the topic of the letter is about is the (1 point)

24. A kind of stationery that lists the company name, address, phone number, fax number, company logo, email address is called (1 point)

25. If you are keying a letter to a person you don't know and the person's name doesn't cleary indicate if the person is a male or a female, which of the following titles should you use for the letter? (1 point) Mr. Miss Ms. Mrs.
Submit answ ers

1. A punctuation style that includes a colon after the salutation and a comma after the complimentary close is called open punctuation style (your response) no punctuation style mixed punctuation style (correct answer) business punctuation style

2. Points earned: 0 out of 1

2. DS stands for Double Spacing and means to press enter how many times? 0 1 (your response) 2 (correct answer) 3

3. Points earned: 0 out of 1

3. Which personal-business letter part consists of the delivery address - the name and address of the person to whom the letter is being sent? Return address (your response) Letter address (correct answer) Body Complimentary Close

4.

Points earned: 0 out of 1

4. What should be typed at the bottom of the letter if another document is stapled/paperclipped to the letter? Attachment (correct answer, your response) Enclosure None of these

5. Points earned: 1 out of 1

5. When dealing with a personal-business letter, block style means what? all lines are indented a "block" from the left margin (your response) all the parts of the letter begin at the left margin and are indented all the parts of the letter begin at the left margin and are not indented (correct answer) none of these

6. Points earned: 0 out of 1

6. Which of the following would be an appropriate complimentary closing for a personal-business letter? Sincerely (your response) Sincerely yours Cordially All of these would be appropriate complimentary closing lines (correct answer)

7.

Points earned: 0 out of 1

7. An example of an enclosure that may be included with a business letter is business card (your response) photograph flyer or application all of these could be enclosures (correct answer)

8. Points earned: 0 out of 1

8. Where should Enclosure or Attachment notation be keyed on a letter? a SS below the writer's name (your response) a SS below the body of the letter a DS below the writer's typed name (correct answer) a DS below the body of the letter

9. Points earned: 0 out of 1

9. The attachment or enclosure notation is typed a SS below the writer's name True (your response) False (correct answer)

10. Points earned: 0 out of 1

10. SS stands for single space and means to press the enter key one time. True (correct answer, your response) False

11. Points earned: 1 out of 1

11. Which part of a personal-business letter consists of the writer's name which is keyed a QS below the complimentary close on the letter? return address letter address (your response) body complimentary close salutation typed name (correct answer)

12. Points earned: 0 out of 1

12. A typed name may be preceded by a personal title such as Dr., Mrs., Mr. or Miss. True (correct answer, your response) False

13. Points earned: 1 out of 1

13. Which of the following best describes the formatting set up for beginning to type a personal-business

letter? 2" side margins, 1" top and bottom margins 1 side margins, 2" top and 1" bottom margins (your response) Center the letter vertically on the page Both b and c (correct answer)

14. Points earned: 0 out of 1

14. Which part of a personal-business letter consists of the greeting of a letter which is keyed a DS below the letter address? letter address body return address complimentary close salutation (correct answer, your response) typed name

15. Points earned: 1 out of 1

15. What kind of format is commonly used for formatting a personal-business letter? block format (correct answer) modular block format (your response) simplied style format indented style format

16. Points earned: 0 out of 1

16. Reference initials are only used if someone other than the writer of the letter is keyboarding the letter. True (correct answer, your response) False

17. Points earned: 1 out of 1

17. Which part of a personal-business letter consists of who the letter is from including the street address, city, state and zip code? return address (correct answer) letter address body complimentary close (your response) salutation dateline

18. Points earned: 0 out of 1

18. A letter written by an individual to deal with business of a personal nature is called a personalbusiness letter. True (correct answer)

 False (your response)

19. Points earned: 0 out of 1

19. Which part of a personal-business letter consists of the message of the letter which is SS with a DS between the paragraphs? letter address body (correct answer) return address complimentary close salutation (your response) typed name

20. Points earned: 0 out of 1

20. The kind of paper on which a business letter is typed printed paper (your response) letterhead (correct answer) blank paper none of these

21. Points earned: 0 out of 1

21. On a personal-business letter where should the date be keyed?

 a DS below the city, state and zip code (your response) a DS below the saluation a SS below the city, state and zip code (correct answer) at the center all by itself

22. Points earned: 0 out of 1

22. You don't usually put the return address on a business letter because it's already in the letterhead. True (correct answer, your response) False

23. Points earned: 1 out of 1

23. The letter part that identifies what the topic of the letter is about is the letter address body subject line (correct answer, your response) complimentary close letterhead typed name

24. Points earned: 1 out of 1

24. A kind of stationery that lists the company name, address, phone number, fax number, company

logo, email address is called letter address body subject line complimentary close (your response) letterhead (correct answer) typed name

25. Points earned: 0 out of 1

25. If you are keying a letter to a person you don't know and the person's name doesn't cleary indicate if the person is a male or a female, which of the following titles should you use for the letter? Mr. (correct answer, your response) Miss Ms. Mrs.

Description: Label the parts of a business letter. You must refer to some sort of attachment within the body of your letter and write attachment or enclosure at the bottom of the letter. (hint: capitalize the word Enclosure or Attachment at the bottom) Don't forget to start 2 inches down on the page! The content of each correspondence may be the same!