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ALIA, DVICE IS COMMBANK FINANCIAL PLANNING FAR AWAY. ONE SIMPLE STEP. 29 VERSIONS. 859% INCREASE.

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13142/NSW

Book your session today.

Come in for a complimentary initial session with a Commonwealth Financial Planner and walk away with a better understanding of where you could go.

TODAY.

YOU CAN BE READY FOR TOMORROW

DO YOU KNOW WHERE YOURE HEADING?

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

Teaser message

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

DO YOU KNOW WHERE YOURE HEADING?

POSTAGE PAID AUSTRALIA

POSTAGE PAID AUSTRALIA

Call: 1300 595 534 Visit: in branch

Visit: commbank.com.au/nancialplanning

Reveal and letter

YOU CAN BE READY FOR TOMORROW

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

TODAY.
Come in for a complimentary initial session with a Commonwealth Financial Planner and walk away with a better understanding of where you could go. Book your session today.
Visit: commbank.com.au/nancialplanning Call: 1300 595 534 Visit: in branch

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

OBJECTIVE

Motivate people to see a CBA Financial Planner


Lets face it, Financial Planning isnt the first thing on peoples minds as they go about their day. Despite having a large number of financial advisers all over Australia, CommBank were seeing a 3% decline in category revenue every year. So they asked us to help reverse the trend and drive appointments to see a CBA Financial Planner.
Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13130/NSW

BUT YOU HAVE KNOW TO START WHERE YOURE HEADING?

ANYWHERE. DO YOU SOMEWHERE.

YOUR FUTURE CAN TAKE YOU


POSTAGE PAID AUSTRALIA

<NAME>,
Be ready for whatever life throws at you, with a little nancial planning. When it comes to deciding how best to protect what you love, the decisions you make are as unique as you are. So its good to have a nancial plan thats just as individual. Its never easy knowing where to start. So drop in for a complimentary initial session with one of our Financial Planners. They will ask you about your life rst, and money second. That way, they can better understand where youre at and what you need to do to best protect your assets, whatever your situation. Its never too early to start planning for your future. So spare a few moments to take a look at what lies ahead and let us show you how you can reach your goals. Not one day, but today.

YOU CAN BE READY FOR TOMORROW

The mailer was delivered in a rain-proof casing <NAME>, YOUR FUTURE and unfolds like a travellers map.

CAN TAKE YOU

TODAY.
Come in for a complimentary initial session with a Commonwealth Financial Planner and walk away with a better understanding of where you could go. Book your session today.
Visit: commbank.com.au/nancialplanning Call: 1300 595 534 Visit: in branch

Call to action inside, personalised by state BUT YOU HAVE

ANYWHERE.
TO START

Be ready for whatever life throws at you, with a little nancial planning. When it comes to deciding how best to protect what you love, the decisions you make are as unique as you are. So its good to have a nancial plan thats just as individual. Its never easy knowing where to start. So drop in for a complimentary initial session with one of our Financial Planners. They will ask you about your life rst, and money second. That way, they can better understand where youre at and what you need to do to best protect your assets, whatever your situation.

Younger Adults (30-54)

Brian Moseley General Manager Retail Sales Support

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13142/NSW

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13142/NSW

IT ALL STARTS IT ALL HERE. WITH STARTS OVER IT ALL 1000 COMMBANK HERE. BRANCHES STARTS WITH OVER IT ALL THROUGHOUT 1000 COMMBANK AUSTRALIA. HERE. BRANCHES STARTS GOOD AUSTRALIA, ADVICE IS ACROSS WITH OVER IT ALL NEVER FAR AWAY. 1000 COMMBANK GOOD ADVICE IS HERE. STARTS NEVERBRANCHES FAR AWAY. WITHACROSS OVER AUSTRALIA, IT ALL 1000 COMMBANK GOOD ADVICE IS HERE. BRANCHES STARTS NEVER FAR AWAY. WITHACROSS OVER AUSTRALIA, IT ALL 1000 COMMBANK GOOD ADVICE IS ACROSS HERE. BRANCHES NEVER FAR AWAY. WITH STARTS OVER AUSTRALIA, 1000 COMMBANK GOOD ADVICE IS HERE. NEVERBRANCHES FAR AWAY. WITHACROSS OVER

SOMEWHERE.

Its never too early to start planning for your future. So spare a few moments to take a look at what lies ahead and let us show you how you can reach your goals. Not one day, but today. Book your complimentary
initial session today.
Visit: commbank.com.au/nancialplanning Call: 1300 106 702

Book your complimentary initial session today.


Visit: Visit: in branch commbank.com.au/nancialplanning

Brian Moseley General Manager Retail Sales Support

Call: 1300 595 534

Book your complimentary initialVisit: session today.


in branch Visit: commbank.com.au/nancialplanning
Call: 1300 595 534

SOMEWHERE.
Book your session today.
Call: 1300 106 702 Visit: in branch Visit: commbank.com.au/nancialplanning

BUT YOU HAVE TO START


They will ask you about your life rst, and money Come in for a complimentary initial session with a Commonwealth Financial Planner second. That way, they can better understand and walk away with a better understanding where youre at and what you need to do to best of where you could go. protect your assets, whatever your situation.

REACHING ANYWHERE. 55.

YOUR DISCOVER FUTURE <NAME>, SOME OF THE CAN TAKE YOU BENEFITS OF

Book your complimentary initial session today.


Visit: Visit: in branch commbank.com.au/nancialplanning

Call: 1300 595 534

Book your complimentary initial session today. Visit:


in branch Visit: commbank.com.au/nancialplanning

Find your nearest branch:

commbank.com.au/locate-us SCALE 0

Call: 1300 595 534

Book your complimentary initialVisit: session today.


in branch Visit: commbank.com.au/nancialplanning
Call: 1300 595 534

Find your nearest branch: 100km commbank.com.au/locate-us 200km

Book your complimentary initial session today.


Visit: Visit: in branch commbank.com.au/nancialplanning

SCALE 0

AUSTRALIA, 1000 COMMBANK GOOD ADVICE IS BRANCHES NEVER FAR AWAY.ACROSS AUSTRALIA, GOOD ADVICE IS NEVER FAR AWAY.

150kmcommbank.com.au/locate-us 300km
SCALE 0 50km

Find your nearest branch:

Call: 1300 595 534

Visit: in branch

Find your nearest branch:

100km commbank.com.au/locate-us

SCALE 0

150km commbank.com.au/locate-us 300km

Find your nearest branch:

SOMETHING SPECIAL HAPPENS WHEN YOU HIT 55.

SOMETHING SPECIAL HAPPENS WHEN YOU HIT 55.

POSTAGE PAID AUSTRALIA

POSTAGE PAID AUSTRALIA

STRATEGY

SCALE 0

150kmcommbank.com.au/locate-us 300km
SCALE 0 50km

Find your nearest branch:

Find your nearest branch:

100km commbank.com.au/locate-us

SCALE 0 150km 300km

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

We split the audience of existing CBA customers into three target groups and tailored the messaging for each, making it relevant to their life-stage. All versions addressed a journey. Your future can take you anywhere. But you have to start somewhere , illustrating how easy it is to get started and unfolding into a map showing CBAs extensive branch network in the recipients state.

55.
Call: 1300 106 702

DISCOVER SOME OF THE BENEFITS OF REACHING


Come in for a complimentary initial session with a Commonwealth Financial Planner and walk away with a better understanding of where you could go. Book your session today.
Visit: commbank.com.au/nancialplanning Visit: in branch

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

YOUR FUTURE CAN TAKE YOU

<NAME>,
When you reach 55, something special happens. A wide range of new superannuation benets become available to you, and chances are, some great tax advantages too. Together they can help you unlock a whole host of opportunities, both now, and when you retire. We know its never easy keeping up with all the changes by yourself. So drop in for a complimentary initial session with one of our Financial Planners. Theyll explain some of the benets of reaching 55 to you and help you understand how you can make the most of them. So dont miss out on benets that are rightfully yours, come and talk to us.

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

SOMETHING BUT YOU HAVE SPECIAL TO START HAPPENS WHEN YOU HIT 55.

ANYWHERE.

POSTAGE PAID AUSTRALIA

55.
Call: 1300 106 702

DISCOVER SOME OF THE BENEFITS OF REACHING


Come in for a complimentary initial session with a Commonwealth Financial Planner and walk away with a better understanding of where you could go. Book your session today.

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

Its never too early, or too late, to think about planning for the future. So with such a wide target audience, we needed a message that resonated with everyone.

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

29 versions to distinct target groups

Brian Moseley General Manager Retail Sales Support

Its never too early to start planning for your future. So spare a few moments to take a look at what lies ahead and let us show you how you can reach your goals. Not one day, but today.

Its never easy knowing where to start. So drop in for a complimentary initial session with one of our Financial Planners.

When it comes to deciding how best to protect what you love, the decisions you make are as unique as you are. So its good to have a nancial plan thats just as individual.

Be ready for whatever life throws at you, with a little nancial planning.

YOUR FUTURE CAN TAKE YOU

<NAME>,
When you reach 55, something special happens. A wide range of new superannuation benets become available to you, and chances are, some great tax advantages too. Together they can help you unlock a whole host of opportunities, both now, and when you retire. We know its never easy keeping up with all the changes by yourself. So drop in for a complimentary initial session with one of our Financial Planners. Theyll explain some of the benets of reaching 55 to you and help you understand how you can make the most of them.

Adults (55-59)

SOMEWHERE.

The locations of Commbank branches in the recipients state BUT YOU HAVE extensive network. highlight Commbanks

ANYWHERE.
TO START

So dont miss out on benets that are rightfully yours, come and talk to us.

Brian Moseley General Manager Retail Sales Support

Visit: commbank.com.au/nancialplanning Visit: in branch

SOMEWHERE.

Brian Moseley General Manager Retail Sales Support

YOU DESERVE ANYAWAITS WHERE. YOU.

<NAME>, YOUR FUTURE THE CAN TAKE RETIREMENT YOU

SOMEWHERE.

BUT YOU HAVE TO START

RESULTS

859% increase

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13130/NSW

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13130/NSW

come and talk to us. Book your complimentary initial session with a Commonwealth Financial Planner today.

You can go everywhere, when youre ready for anything. So dont miss out on benets that are rightfully yours,

ARE YOU READY FOR AN ADVENTURE?

ARE YOU READY FOR AN ADVENTURE?

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

In the month following, CBA had an 859% increase in enquiries about financial planning to their call centre.

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

<Mr A B Sample> t> <123 Sample Stree 1234> <Sampleville NSW

E YOUR FUTUR CAN TAKE YOU

<NAME>,
wanted to go to.

THE RETIREMENT YOU DESERVE

If undelivered, please return to PO Box 7525, Silverwater NSW 2128

YOUR FUTURE CAN TAKE YOU

<NAME>,
Where do you want to visit next? When you retire, youre given one of lifes most valuable gifts. Time. Time to explore all the places you ever wanted to go to. If youve made the most of your superannuation benets, the world is yours to discover. When you reach 60, a wide range of super and tax benets become available to you, which can make a big difference to your retirement. We know its never easy keeping up with all the changes by yourself. So drop in for a complimentary initial session with one of our Financial Planners. Theyll explain some of the benets of reaching 60 to you and help you understand how you can make the most of them. So dont miss out on benets that are rightfully yours. Talk to us and make it easier to get to wherever it is you want to go.

ANYWHERE.

you retire, to visit next? When Where do you want most valuable gifts. lifes of one n give youre ever ore all the places you Time. Time to expl n t of your superannuatio If youve made the mos n you yours to discover. Whe benets, the world is ts bene e of super and tax reach 60, a wide rang e a big you, which can mak become available to ment. retire difference to your all the easy keeping up with We know its never plimentary So drop in for a com changes by yourself. ners. Plan of our Financial initial session with one 60 hing reac of ts bene of the Theyll explain some can make understand how you to you and help you the most of them. fully benets that are right So dont miss out on to make it easier to get yours. Talk to us and go. to want wherever it is you

You can go everywhere, when youre ready for anything.

AWAITS YOU.
Visit: commbank.com.au/nancialplanning Call: 1300 109 845 Visit: in branch

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

ANYWHERE.

POSTAGE PAID AUSTRALIA

THE RETIREMENT YOU DESERVE

<Mr A B Sample> <123 Sample Street> <Sampleville NSW 1234>

ARE YOU READY FOR AN ADVENTURE?

POSTAGE PAID AUSTRALIA

POSTAGE PAID AUSTRALIA

The mailing went out at the end of September 2012 and was the only marketing being used to promote Financial Planning.

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13143

Call: 1300 109 845 Visit: in branch

Visit: commbank.com.au/nancialplanning

GO WHERE YOU WANT TO. WITH OVER 1000 COMMBANK

Book your complimentary initial session with a Commonwealth Financial Planner today.

TO START ARE YOU READY FOR AN ADVENTURE?

BUT YOU HAVE

You can go everywhere, when youre ready for anything.

AWAITS YOU.
Visit: commbank.com.au/nancialplanning Call: 1300 109 845 Visit: in branch

BRANCHES ACROSS AUSTRALIA, GOOD ADVICE IS NEVER FAR AWAY, BUT IT CAN TAKE YOU A LONG WAY.

YOUR FUTURE CAN TAKE YOU

<NAME>,
Where do you want to visit next? When you retire, youre given one of lifes most valuable gifts. Time. Time to explore all the places you ever Visit: to. in branch If youve made the most of your superannuation benets, the world is yours to discover. When you reach 60, a wide range of super and tax benets become available to you, which can make a big difference to your retirement. We know its never easy keeping up with all the changes by yourself. So drop in for a complimentary initial session with one of our Financial Planners. Theyll explain some of the benets of reaching 60 to you and help you understand how you can make the most of them. So dont miss out on benets that are rightfully yours. Talk to us and make it easier to get to wherever it is you want to go. Book your complimentary
initial session today.
Visit: commbank.com.au/nancialplanning Call: 1300 595 534 Find your nearest branch: commbank.com.au/locate-us

We tested a version that took the idea further, illustrating where the right planning could take the reader.

Brian Moseley General Manager Retail Sales Support

Theyll explain some of the benets of reaching 55 to you and help you understand how you can make the most of them.

We know its never easy keeping up with all the changes by yourself. So drop in for a complimentary initial session with one of our Financial Planners.

When you reach 55, something special happens. A wide range of new superannuation benets become available to you, and chances are, some great tax advantages too. Together they can help you unlock a whole host of opportunities, both now, and when you retire.

ANYWHERE.

Book your complimentary Call: 845 initial session today. wanted 1300 to 109 go
Visit: commbank.com.au/nancialplanning

Mature Adults (60-65)

SOMEWHERE.

Book your complimentary initial session with a Commonwealth Financial Planner today.

BUT YOU HAVE TO START


IT ALL STARTS IT ALL HERE. STARTS WITH OVER IT ALL 1000 COMMBANK HERE. BRANCHES ACROSS STARTS WITH OVER AUSTRALIA, IT ALL 1000 COMMBANK GOOD ADVICE IS HERE. ACROSS NEVERBRANCHES FAR AWAY. STARTS WITH OVER AUSTRALIA, IT ALL 1000 COMMBANK GOOD ADVICE IS HERE. NEVER BRANCHES FAR AWAY. STARTS WITHACROSS OVER AUSTRALIA, IT ALL 1000 COMMBANK GOOD ADVICE IS HERE. BRANCHES ACROSS NEVER FAR AWAY. STARTS WITH OVER AUSTRALIA, IT ALL 1000 COMMBANK GOOD ADVICE IS HERE. ACROSS NEVERBRANCHES FAR AWAY. STARTS WITH OVER AUSTRALIA, 1000 COMMBANK GOOD ADVICE IS HERE. NEVER BRANCHES FAR AWAY. WITHACROSS OVER

Brian Moseley General Manager Retail Sales Support

SOMEWHERE.
AUSTRALIA, 1000 COMMBANK GOOD ADVICE IS BRANCHES NEVER FAR AWAY.ACROSS AUSTRALIA, GOOD ADVICE IS NEVER FAR AWAY.

Book your complimentary initial session today. Visit:


in branch Visit: commbank.com.au/nancialplanning

initial session today. Visit: Call: Brian Moseley in branch 1300 595 534 commbank.com.au/nancialplanning General Manager Retail Sales Support Visit: Book your complimentary
Call: 1300 595 534

Book your complimentary

initial session today. Visit:


Call: 1300 595 534

ANYWHERE.

YOUR FUTURE CAN TAKE YOU

SOMEWHERE.

BUT YOU HAVE TO START

in branch Visit: commbank.com.au/nancialplanning

Book your complimentary initial session today. Visit:


in branch Visit: commbank.com.au/nancialplanning

Find your nearest branch:

commbank.com.au/locate-us SCALE 0

Call: 1300 595 534

Book your complimentary initial session today. Visit:


in branch Visit: commbank.com.au/nancialplanning
Call: 1300 595 534

BUT YOU HAVE TO START

75km commbank.com.au/locate-us 150km

Find your nearest branch:

Book your complimentary initial session today. Visit:


in branch Visit: commbank.com.au/nancialplanning

SCALE 0

150kmcommbank.com.au/locate-us 300km
SCALE 0 50km

Find your nearest branch:

Call: 1300 595 534

Visit: in branch

Find your nearest branch:

100km commbank.com.au/locate-us

SCALE 0

SOMEWHERE.

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13143

Things to know before you can: Commonwealth Financial Planners are representatives of Commonwealth Financial Planning Limited ABN 65 003 900 169 AFSL231139 a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. ADV13143

150km commbank.com.au/locate-us 300km

Find your nearest branch:

SCALE 0

150kmcommbank.com.au/locate-us 300km
SCALE 0 50km

Find your nearest branch:

Find your nearest branch:

100km commbank.com.au/locate-us

SCALE 0 150km 300km

Brian Moseley il Sales Support General Manager Reta

Brian Moseley General Manager Retail Sales S

So dont miss out on benets t yours. Talk to us and make it wherever it is you want to go.

Theyll explain some of the bene to you and help you understand the most of them.

We know its never easy keepin changes by yourself. So drop in fo initial session with one of our Fin

If youve made the most of your benets, the world is yours to d reach 60, a wide range of super become available to you, whic difference to your retirement.

Where do you want to visit next youre given one of lifes most v Time. Time to explore all the p wanted to go to.

<NAME>,

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