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Rachel Archibald When %e con#erse! %e e5pect other people to obser#e certain rules of beha#ior. 6he same is true for e-mail! the most popular form of online communication. 0ere are a fe% pointers to help you communicate more effecti#ely. In the space provided, explain why each etiquette tip should be followed. 7. 8learly summari$e your message in the sub1ect line. So the recipient /no%s %hat the e-mail is about. 9. :o not use the 88 38arbon 8opy4 function to copy your message to e#eryone.
6hese days e#eryone recei#es too much e-mail. ;nnecessary messages are annoying. If only a fe% people really need to recei#e your message! only direct it to them.
(. ;se the <88 3<lind 8arbon 8opy4 Allo%s you to carbon copy a message by hiding the users e-mail address3es4. =. >eep your message short and focused. ?e% people en1oy reading on their computer screens@ fe%er still on small smartphone screens and on other mobile de#ices. Recipients tend to ignore big long messages. ). A#oid using all 8A I6AA AE66ERSBBB I6 MA>ES I6 AOO> AI>E &O;2RE S0O;6ICDB I62S AASO MORE :I??I8;A6 6O REA:. *. :on2t %rite anything you %ouldn2t say in public. Anyone can easily for%ard your message! e#en accidently. If you don2t %ant to potentially share something you %rite! consider using the telephone. -. ;se emoticons"smiley2s to ensure that your message is properly understood. Smileys are typically used in personal e-mail and are not considered appropriate for business. .. A#oid sending e-mail to large numbers of people unless you ha#e a legitimate reason to do it. E-mail sent to many recipients may be considered spam.
E. A#oid nasty e-mail. If you use nasty e-mail e#en as a 1o/e! the person is going to ta/e it the %rong %ay and can easily print screen and"or for%ard it to someone. 7+. Include your name at the bottom of the message.
6he message contains your e-mail address in the header! but the recipient may not /no% that the sender2s address is yours! especially if it2s different from your real name.