Eng|i:h Eng|i:h

CcmmuniccIicn Ski||: CcmmuniccIicn Ski||:

excIusiveIy brought to you by:
Angsa Raya Enterprise
des|gned |or:
Fre-Iro|n|ng |or Industry
Focu|ty OF Agrotechno|ogy & Food Sc|ence
bn|vers|t| Mo|oys|o Ierenggonu
23-25 Apr|| 200
UnderstandIng EngIIsh:
The Why.
yourself "Why EnglIsh: How am
judged through my communIcatIon
In EnglIsh: Why Is It so Important:
AT IS COMMUNICATION? AT IS COMMUNICATION?
Is defined as a process of:
******************************** ********************************
____________________________________
by way of:
____________________________________
so that the message communicated is
completely understood by the recipient/s
C____ good C____ good
InformatIon InformatIon
C_____ good C_____ good
InformatIon InformatIon
hutuaI hutuaI
P_______ P_______
CommunIcatIon TrIIogy CommunIcatIon TrIIogy
Everything we do is c_________________ Everything we do is c_________________
The way we begin our message often determines The way we begin our message often determines
the o__________ of the communication the o__________ of the communication
The way message is deIivered aIways affects the The way message is deIivered aIways affects the
way message is r_____________ way message is r_____________
Basic Communication PrincipIes Basic Communication PrincipIes
The reaI communication is the message r________, The reaI communication is the message r________,
not the message intended not the message intended
Communication is ________________ Communication is ________________ - - we have we have
to give as weII as gather to give as weII as gather
Basic Communication PrincipIes Basic Communication PrincipIes
CommunIcatIon EngIIsh:
Speech.
Phase 1
Phase 6
SENDER RECIPIENT
Phase 2
Phase 4
Phase 3
Phase 5
The Communication ModeI The Communication ModeI
IstenIng IstenIng
IstenIng Is h___ of oraI communIcatIon, and It Is
a skIII that needs to be practIsed and taken
equaIIy and as serIousIy as ________ _______.
The consequences of not IIstenIng carefuIIy couId
be dIsastrous.
The IstenIng Process The IstenIng Process
P____________
I_____________
P____________
E____________
P____________
A____________
ather ood Information ather ood Information
with your EARs with your EARs
E E - _______ by askIng questIons
A A - _______ to show you're lIstenIng
PP - _______ your understandIng
S S - _______, lIsten some more
Techniques for Effective Listening Techniques for Effective Listening
Prepare to _______
AvoId ___________
e _____________
EstabIIsh ________
0on't ___________
Watch for _______
Judge _________,
not ___________
Extract key ______
CIve ____________
Iock out _________
ou have far less __________ to revIse your spoken ou have far less __________ to revIse your spoken
words than to revIse your wrItten words. ou can't words than to revIse your wrItten words. ou can't
cross out what you just saId and start all over. cross out what you just saId and start all over.
People tend to ________ your spoken message wIth People tend to ________ your spoken message wIth
you as an IndIvIdual. you as an IndIvIdual.
To Improve your speakIng skIlls, be more aware of To Improve your speakIng skIlls, be more aware of
usIng speech as a ______ for accomplIshIng your usIng speech as a ______ for accomplIshIng your
objectIves In a busIness context. objectIves In a busIness context.
8efore speakIng, thInk about your ________, your 8efore speakIng, thInk about your ________, your
maIn _____, and your _________. maIn _____, and your _________.
Speaking SkiIIs Speaking SkiIIs
PRINCIPLES OF EFFECTIVE COMMUNICATION
Seven steps to Effective Communication Seven steps to Effective Communication
STEP 2: STEP 2:
STEP 3: STEP 3:
STEP 4: STEP 4:
STEP 5: STEP 5:
STEP 6: STEP 6:
STEP 1: STEP 1:
STEP 7: STEP 7:
TOP TEN TIPS FOR SUCCESSFUL
COMMUNICATION
_____ extensIveIy
_____ InteIIIgentIy
_____ and pIan
Use ______ EngIIsh
e ______-mInded
SeIect ___________ medIa
_____ your communIcatIon
approprIateIy
Use approprIate _______
DbtaIn ________
e __________
CommunIcatIon EngIIsh:
Non VerbaI anguage.
VerbaI, VocaI and VIsuaI VerbaI, VocaI and VIsuaI
VerbaI: VerbaI:
The message that
we delIver -
VocaI: VocaI:
The voIce E tone that
we convey -
VIsuaI: VIsuaI:
Dur body language

CommunIcatIon CommunIcatIon
NON-VERBAL COMMUNICATION
Non-verbaI communIcatIon Is often
referred to as _______________.
Dften used unconscIousIy.
For Instance whIIe speakIng we may
throw our arms around; whIIe IIstenIng a
sudden shock may resuIt In a sharp
Intake of breath.
Non VerbaI CommunIcatIon Non VerbaI CommunIcatIon
P___________ P___________
F__________ E_____________ F__________ E_____________
C____________ C____________
E_____ C__________ E_____ C__________
T________________ T________________
CommunIcatIon EngIIsh:
hakIng It Work.
The Basic Literature The Basic Literature
The Dictionary
Newspaper: The Malay Mail, The Star
Magazine: Reader`s Digest
TV Programs: English Series & Movies,
National Geographic documentaries
Radio
A Word / Proverb a Day
TIps to better EngIIsh CommunIcatIon