TOTAL QUALITY MANAGEMENT PRACTICES AND PRODUCTIVITY OF HIGHER EDUCATION INSTITUTIONS IN REGION I

A Dissertation Presented to The Faculty of the Graduate School Pangasinan State University Urdaneta City

In Partial Fulfillment of the Requirements for the Degree Doctor of ducation !a"or in ducational !anagement

#y $icente G% Ferrer &cto#er '()(

APPROVAL SHEET i

In *artial fulfillment of the requirements for the degree Doctor of ducation+ ma"or in ducational !anagement+ this dissertation entitled+

TOTAL QUALITY MANAGEMENT PRACTICES AND PRODUCTIVITY OF HIGHER EDUCATION INSTITUTIONS IN REGION 1 + has #een

*re*ared and su#mitted #y VICENTE G. FERRER+ ,ho is here#y recommended for oral e-amination%

MERLITA Q. SANTOS, Ed.D. Ed.D. Critic.Reader

RODRIGO B. JAVIER, Adviser

A**roved #y the Committee on &ral -amination%

MANOLITO C. MANUEL, Ed.D. Chairman

FLORITA G. LOPEZ, Ed. D. !em#er

ZENAIDA U. SUYAT, Ed.D. !em#er

Acce*ted in *artial fulfillment of the requirements for the degree+ Doctor of ducation+ ma"or in ducational !anagement%

ZENAIDA U. SUYAT, Ed.D. Dean ACKNO

VICTORIANO C. ESTIRA, Ed.D. President LEDGEMENT ii

!ore than anything else+ this dissertation ,ill not #e accom*lished ,ithout the faith and strong determination of the researcher+ and more im*ortantly+ God/s #lessings and guidance ,hich ena#led him to *ursue and com*lete this ,or0 to contri#ute to the *ool of 0no,ledge in the glo#al society% The researcher ,ishes to e-*ress his *rofound a**reciation and gratitude to the follo,ing ,ho made *ossi#le the com*letion of this study1 Dr% !anolito C% !anuel+ $ice President for Academic Affairs and Chairman of the &ral -amination Committee+ for his motivation and

encouragement to this endeavor% Dr% 2enaida U% Suyat+ Pangasinan State University+ Dean of the Graduate School+ and mem#er of the &ral -amination Committee+ and his statistician+ for her great ideas+ e-cellent service and for giving him a

chance in ma0ing this *a*er *ossi#le at its #est% Dr% Florita G% 3o*e4+ Associate Dean+ PSU Graduate School+ for her e-em*lary quality service and untiring assistance to this ,or0% Dr% Rodrigo 5% 6avier+ Director for 7STP Program of Pangasinan State University 8 Urdaneta Cam*us+ his adviser+ for the challenges+ intellectual e-*ertise and quality in*uts to the research ,or0 through out the entire *rocess%

iii

Dr% !erlita 9% Santos+ Curriculum and Instruction Director of PSU+ his critic.reader for the guidance+ suggestions+ and ins*irations during critical moments in the develo*ment of this *a*er% Dr% Fe Soriano+ ,ho *atiently recorded the minutes from the start 8 to end of defenses that serve as his guide to im*rove this ,or0% Dr% Romeo T% Padilla+ President of Pan*acific University 7orth Phili**ines+ ,hose challenges+ motivation and great ideas researcher continue this ,or0% !rs% Cora4on T% Padilla+ Senior $ice President of Pan*acific University 7orth Phili**ines+ for her motherly advice and encouragement to the researcher to com*lete this *ainsta0ing ,or0% Dr% Rhonda T% Padilla+ $ice President+ Pan*acific University 7orth Phili**ines+ for her great ideas and assistance in clarifying the conce*ts of total quality management ,hich is the focus of this ,or0% Dr% 6ose S% Padillo+ Dr% A*olinario G% 5autista+ Dr% Ci*riano C% Consolation+ Dr% Romeo T% Padilla 6r%+ their Dr% 3arina &sias+ Dr% Donna T% made the

Tagui#a+ and Dr% Revo Sannad+ for finish this underta0ing% Dr% Caridad &% A#uan+

encouragement and advise to

&IC.Director I$ C: D Region I+ for her

*ermission to conduct study in Region I+ and her encouragement and motivation to finish the ,or0% Dr% Rodolfo Panay+ the President of Polytechnic of 3a Union+ for his *ermission to conduct *re.test of my questionnaires% iv

Dr%

rnesto

scano+

the $ice.President Academic affairs+ for

his

endorsement to different de*artments and sharing their e-*eriences for the successful conduct of this study% Dr% !irriam Pascual+ the President of !ariano !arcos State University ;!!SU<+ for her immediate a**roval to administer the questionnaire% Dr% li4a#eth A% !ontero+ the President of Urdaneta City University+

her a**roval to conduct survey and for her encouragement to finish this study% Dr% Diadena R% 3amadrid+ the $ice.President for Academic Affairs of 3orma Colleges+ for her assistance to administer the questionnaire to different de*artments% Dr% lita 5% $alde4+ Director for Research and -tension of Divine

=ord College of $igan+ for allo,ing researcher to administer the questionnaire% ngr% Raul Geronilla+ $ice.President for Academic Affairs+ Phili**ine College of Science and Technology+ for his assistance and a**roval of questionnaires% Dr% A4ucena legado+ Director for Research Center+ University of for her immediate a**roval and

3u4on. Dagu*an !ain Cam*us+

endorsement to the different colleges for the conduct of research survey% The researcher/s ne*he,+ ngr% 5ernardo F% $allo+ ICT faculty of

3orma Colleges+ for the great hel* during the survey%

:is friend+ Aida Payumo+ Senior 3i#rarian of PSU.Urdaneta cam*us+ for *roviding the researcher access to thesis and dissertation *a*ers% :is co.,or0ers in the academe+ !r% Christo*er Cru4+ !r% Tagui#a+ !rs% !arlyn 9uiming+ !s% Precy Cam*os+ d,ard C%

ngr% rlinda 3aguardia+

ngr% :ernani Reglos+ !rs% !aria C% Sa*urna and !r% Alfredo C% Samson+ for their encouragement to com*lete his research ,or0% :is late *arents+ Francisco $% Ferrer and !aria S% Gutierre4+ for their memories in valuing education% :is children+ Charisse and 6ae4er+ the ins*iration of the researcher+ they are #oth *illars of his success% :is ,ife+ !aria dna 5% Ferrer+ for continuously *roviding him total quality of dissertation% To God the Creator+ ,ho has #een giving all the o**ortunity to and enlightened his mind to a greater love and unending hel* for the com*letion of this

gro,+ to overcome ,ea0nesses res*onsi#ility%

vi

DEDICATION

To my loving ,ife+ dna

=hose assistance and *resence made my life #eautiful

and meaningful

and to my dear children+

vii

Charisse 8 The Golden $oice and 6ae4er 8 The !$P

I T:A7> G&D F&R ?&U+

This *iece of ,or0 is lovingly dedicated%

Sir Vic

TABLE OF CONTENTS TITLE PAGE i APPROVAL SHEET ii ACKNO LEDGEMENT iii I$ $II $III viii

DEDICATION TABLE OF CONTENTS LIST OF APPENDICES

LIST OF TABLES LIST OF FIGURES @ C:APT R ) THE PROBLEM 5ac0ground of the Study Statement of the Pro#lem Research :y*othesis )) Significance of the Study Sco*e and Delimitation )B Definition of Terms C:APT R ' REVIE OF RELATED LITERATURE AND STUDIES

I@

) A

))

)B

Related 3iterature Related Studies CD Synthesis of Revie,ed 3iterature and Studies DB Theoretical Frame,or0 of the Study DD Conce*tual Frame,or0 EA C:APT R B RESEARCH METHODOLOGY ix

)A

Research Design F) Sam*les of the Study and Sam*ling Scheme F) Data Gathering Instrument Data Collection Procedure Statistical Treatment of Data FD C:APT R G PRESENTATION, ANALYSIS OF DATA AND INTERPRETATION OF FINDINGS Profile of :igher ducation Institutions in Region I FF 3evel of Total 9uality !anagement Practices of : Is in Region I !ean Difference on 3evel l of T9! *ractices A' )'B FG FC

Summary of Perce*tion of the Res*ondents on the 3evel of Total 9uality !anagement Practices among : Is )G( 3evel of Productivity of : Is )GB Summary of 3evel of Productivity of : Is )CE Difference in the 3evel of Productivity of : Is )D( Relationshi* #et,een T9! *ractices and Productivity )DF x

Cha*ter C SUMMARY OF FINDING, CONCLUSIONS, AND RECOMMENDATIONS Summary of Findings )F) Conclusion Recommendations A !odel Frame for Total 9uality !anagement and Productivity ;T9!P< for : Is in Region I )A) T9!P Relationshi* !odel Continuous 9uality Im*rovement !odel.;Deming PDCA< )AF BIBILIOGRAPHY APPENDICES A!!"#d$% A 3etter for the Content $alidation ')) A!!"#d$% B 3etter to the President of the College for the Pre.Test of the 9uestionnaire ')' A!!"#d$% C 3etter to the Commission on ')B A!!"#d$% D :igher ducation Regional Director of the 9uestionnaire '(B )AE )FE )FF

xi

3etter to the President of the Colleges and Universities ')G A!!"#d$% E 3etter to the Res*ondents A!!"#d$% F The Summary Rating of Content $alidity Instrument for the 9uestionnaire A!!"#d$% G Survey 9uestionnaires CURRICULUM VITAE 'BF ')E ')D ')C

LIST OF TABLES

TABLE P&'" )% Profile of :igher ducation Institutions in Region I FF '% 3evel of Total 9uality !anagement Practices on Institutional 3eadershi* B% A)

3evel of Total 9uality !anagement Practices on :R. Training and Develo*ment AE 3evel of Total 9uality !anagement Practices on Student Develo*ment)(B xii

G%

C%

3evel of Total 9uality !anagement Practices on Teaching !ethods and Strategies )(D 3evel of Total 9uality !anagement Practices on instructional !aterials and Facilities ))) 3evel of Total 9uality !anagement Practices on Curriculum Content ))C

D%

E%

F%

3evel of Total 9uality !anagement Practices on Assessment !ethods of 3earning &utcomes !ean Difference on T9! Practices of : Is on the Institutional 3eadershi* !ean Difference on T9! Practices of : Is on :uman Resource. Training and Develo*ment !ean Difference on T9! Practices of : Is on Student Develo*ment !ean Difference of T9! Practices of : Is on Teaching !ethods and Strategies !ean Difference of T9! Practices of : Is on Instructional !aterials and Facilities !ean Difference of T9! Practices of : Is on Curriculum Content )BC !ean Difference of T9! Practices of : Is on Assessment of learning &utcomes

))A )'G

A% )(% )'E ))% )'% )B% )BB )G%

)B( )B'

)C% )BE )C.A )G( )D% )GB

Summary of Perce*tion of Res*ondents on the 3evel of T9! Practices 3evel of Productivity of : Is on Innovative Technology A**lication xiii

)E% )GE

3evel of Productivity of : Is on 6o# Satisfaction

)F% 3evel of Productivity of : Is on !anagement Commitment to 9uality )C( )A% )CG )A.A '( )D) ')% t.Test of !ean Difference on Productivity of : Is on 6o# Satisfaction )D' A7&$A F.Test of !ean Difference of Productivity of : Is on !anagement Commitment to 9uality )DC A7&$A F.Test of !ean Difference 3evel of Productivity of : Is on !ar0et Com*etition )DE 3evel of Productivity of : Is on 3evel of !ar0et Com*etition Summary of *erce*tion of Res*ondents on the 3evel of Productivity among :igher ducation Institutions in Region I )CF A7&$A F.Test of !ean Difference on Productivity of : Is of The 3evel of Innovative Technology A**lication

''%

'B%

'G% Summary of Relationshi* on T9! Practices across Productivity $aria#les )DA

xiv

LIST OF FIGURES

F$'()" P&'" ) Paradigm of the Study ' Continuous 9uality Im*rovement !odel.;Deming PDCA< B T9!P Relationshi* !odel E )AE )AF

xv