S

U P

V I S

Y :

QUIADE-AZA S!"##L #$ ALLIED BANK ANA% E EN&

Abpara Branch, IslamabadS!IEN! ES

SUB I&ED BY: ' (ah))d Nas*r BA-V +,,-,,,.++-

/+-+0-/+,.

E1)c23*4) S2mmar5

I have done my internship in ABL Abpara branch. For the first two weeks I worked with operational manager Mr. Adnan, he told me about how we fill the cash deposit slips and how we open new account. In chapter one I discussed the background of the organi ation and the background of the branch after it I discussed the vision and mission of the organi ation. In chapter two I discuss the structure of the organi ation, structure of the branch, board of director, e!ecutive committee, strength, and weaknesses. "pportunities and threats, marketing strategy, competitive strategy, and in the end there is business process analyses. In chapter three I discuss about my activities, duties and accomplishments as internee there was four department which I worked as cash department how we maintain record of the cash, clearing department, credit #customer care department, online facility provide department, utility bill paid advance and department$, department the most important work which I have

done to inform the essential information about the account which will be operated. %he staff made me learns the basics of different departments in this way. I faced a lot of difficulties during the span of learning but I got full attention and support from the staff, and they really made me learn a lot. &uring the internship I kept on consulting my internship advisor every week. At the end of internship the manager gave me the internship letter and evaluated my overall performance on an evaluation form prescribed by our university.

&ABLE #$ !#N&EN&S

'(A)%*+ ,, ,- BA'./+"01& "F ALLI*& BA1. "F )A.I2%A1 , ,.,- 3ision 4 ,.5- Mission 6 '(A)%*+- 5 7 B02I1*22 ")*+A%I"12 7 5.,- "+/A1I8A%I"1AL 2%+0'%0+* 7 5.5- B+A1'( 2%+0'%0+* 9 5.4- B"A+& "F &I+*'%"+2 : 5.4.,- '(AI+MA1 : 5.4.5- '*" : 5.4.4- &I+*'%"+2 : 5.6- *;*'0%I3* '"MMI%%** < 5.7- 2="% A1AL>2I2 "F ABL <?@9A+ ? 5.7.,- 2%+*1/%(2

? 5.7.5- =*A.1*22*22 ,B 5.7.4- "))"+%01I%I*2 ,B 5.7.6- %(+*A%2 ,, 5.9- MA+.*%I1/ 2%+A%*/> 5.:- '"M)*%I%I3* 2%+A%*/> ,4 5.<- B02I1*22 )+"'*22 A1AL>2I2 ,4 5.<.,- &*)A+%M*1%2 ,4 5.<.5- 2*+3I'*2 "FF*+*& B> ABL Abpara Branch ,6 5.?- )+"&0'%2 ,7 5.?.,- L"'.*+2 ,9 5.?.52AF* &*)"2I% L"'.*+2 I120+A1'* ,9 5.?.5- '(*C0* B"".2 ,9 5.?.4- ALLI*& 'A2( D 'A+& ,: 5.?.7- &*MA1& &+AF% ,: 5.?.9- )A> "+&*+2 ,< 5.,B- , LI1. 1*%="+. ,< 5.,,- %>)*2 "F A''"01%2 A1& )A'.A/*2 "FF*+*& B> ABL <?@9+ ,? 5.,,.,- )L2 2A3I1/ &*)"2I% ,? 5.,,.5- '0++*1% A''"01% ,?

5.,,.4- ALLI*& B02I1*22 A''"01% ,?

A&&I%I"1AL B*1*FI%2 5B 'hapter 4 55 L*A+1I1/ A2 A 2%0&*1% I1%*+1 55 4.,- &uties and accomplishment 55 4.,.,- A''"01% ")*1I1/ 55 4.,.5- 'L*A+I1/ &*)A+%M*1% 55 4.,.4- "1LI1* %+A12F*+ "F M"1*> 54 4.,.6- A%ME2, '(*C0* B"".2 A1& L"'.*+2 54 4.,.7- &I3*+2* &0%I*2 56 4.5- 1*= .1"=L*&/* A'C0I+*& 56 4.5.,- '(*C0* B"". I220* 56 4.5.5- ")*1 1*= A''"01%2 57 4.5.4- 8A.AA% 59 4.5.6- 'L*A+I1/ &*)A+%M*1% 59 4.5.7- 'L*A+I1/ '(*C0*2 59 4.5.9- )A. A''"01% 5: 4.5.:- I1%*+AB+A1'( 'L*A+I1/ A1& '"LL*'%I"1 5< 4.5.<- '"LL*'%I"1 '(*C0*2 "+ "B's 5< 4.5.?- MAI1%AI1I1/ +*/I2%*+ for "B's 5? 4.5.,B- "1LI1* %+A12F*+

5? 4.4- )+"BL*M2 *1'"01%*+*& 4B 4.6- ("= *;)*+I*1'* IM)A'%2 M> 'A+**+ 4, +*F+*1'*2 45

Dreaming a

dream together

!"AP&ER ,: ,: BA!K%R#UND #$ ALLIED BANK #$ PAKIS&AN ABL was established in Lahore before independence in &ecember 4, ,?65 as Australasia Bank at Lahore with capital of B.,5 million. In August 5BB6 the Bank was restructured and the ownership was transferred to IB+A(IM group. August ,6, ,?6: all the branches in India were closed and new Branches were opened in .arachi, +awalpindi, )eshawar, 2ialkot, 2argodha, Fhang, /uGranwala and .asur. Later its network spread to Multan H Cuetta. ,?:BEs were a difficult decade for all Banks of )akistan. In ,?:, *ast )akistan was 2eparated and Australasia Bank lost its 7, branches and a lot of capital as well.

In ,?:6 all the Banks were nationali ed including Australasia Bank. "n ,st Fuly ,?:6, the new entity was renamed as ABL of )akistan Limited. %hen it started its operations as )ublic sector financial institution. "ver ,??,, :67 branches were there in all over the )akistan. From 5BB< to 5B,B ABL is now one of the largest banks in )akistan with a network of ::? branches in over 47B cities and towns offering real time online banking. %he bank leads the way by having the largest network of more than 67B A%MEs in more than ,67 cities and towns across )akistan. 'urrently ABL possesses ?45nd position in the world. %he management has a vision to move forward and to be one of the worldEs leading banks. ,',: V*s*6n %o become a dynamic and efficient bank providing integrated solutions in order to be the first choice bank for the customers. ,'/: *ss*6n %o provide valueAadded services to our customers. %o provide highAtech innovative solutions to meet customersE reIuirements.

 %o create sustainable value through growth, efficiency and diversity for all stakeholders. %o provide a challenging work environment and reward dedicated team members according to their abilities and performance. %o play a proactive role in contributing towards the society.

!"AP&ER: / BUSINESS #PERA&I#NS /',: #R%ANIZA&I#NAL S&RU!&URE

PRESIDEN&

ASSEIS&AN& VI!E PRESIDEN& 7AVP8

SENI#R VI!E PRESEDEN&

SENI#R E9E!&IVE VI!E PRESEDEN&

!E#

E9E!&IVE VI!E PRESEDEN& 7EVP8

#%-III #%-I #%-II

SUPP#R&IN% S&A$$

2.2: BRANCH STRUCTURE

BRAN!" ANA%ER

#PERA&I#NAL ANA%ER

!US&# ER SERVI!ES ANA%ER 7!S 8

!A S" IE R

&ELLER

L#(ER S&A$$

/'.: B#ARD #$ DIRE!&#RS J%he people who draw the picture of the organi ation on the broader canvas of strategy and planning, the pioneers of prosperity and world of wisdom that paves the path to long term successK

$6ll6:*n; ar) 3h) nam)s 6< 3h) !ha*rman, !h*)< )1)c23*4) 6<<*c)r, and B6ard 6< D*r)c36rs 6< ABL

/'.',: !"AIR AN M"(AMMA& 1AM**M M0.(%A+ /'.'/: !E# M"(AMMA& AF%AB MA18""+ M+ .(ALI& A 2(*+=A1I /'.'.: DIRE!&#RS Mohammad 1aeem Mukhtar 2heikh Mukhtar Ahmad Muhammad =aseem Mukhtar Abdul A i .han Mubashir A. Akhtar )ervai IIbal Butt Akbar 2harif ada 2heikh Falees Ahmed .halid A. 2herwani

/'=: E9E!U&IVE !#

I&&EE

Mr. .halid A. 2herwani Mr. M. 1aveed Masud Mr. Akhter Ali .han

)resident H #'*"$ 2enior *!ecutive 3ice )resident (ead 'redit Mr. %ahir 2aeed *ffendi (ead I.% H Financial "fficer Mr. Mohammad >aIoob (ead

Islamic Banking H )lanning &iv Mr. Masud A. 2idiIue (ead

(uman +esource Mr. Anwar 8aki (ead %reasury Mr. .halid Mehboob (ead Business )romotion Mr. 2ayed MuGtaba /il ani (ead 2pecial 3igilance 0nit

/'-: S(#& ANALYSIS #$ ABL ABPARA BRAN!" By checking 2="%

anal ysis of the

branch the present and future conditions and status of the organi ation can be evaluated. %o run an organi ation it is very important to know the strengths of that organi ation so that they can be made the competitive advantage of that firm against its competitors. 2ame is the case with weaknesses that by knowing them a firm can try to overcome those weaknesses. And the opportunities by and knowing threats

ase

without

paying

upgrade

e!tra ta!es but this facility is only for staff members /ive shares to the branch manager branch Focused appropriate organi ation structure, operating procedures, and human resource and information technology initiatives. Best and attractive for their and fulfill other their staff members when targets as a reward business strategy supported by

automat up to

these ar

standard

0pAgrad

of techn not 1o

in all bra

complet

entertain

of a firm or an organi ation, that organi ation can make plans for its future. It can avail the opportunities and avoid the threats.2o following is the 2="% analysis of ABL Abpara Branch that is in my view and the knowledge .5.7.,- 2%+*1/%(2 %here is no line to withdraw the amount Gust fill the slip and give to the '2M and sit on you seat after verification the cashier calls branch your account no and on counterthis you can easily receive your cashbranch provide %here is no token system %he Gust one customers are treated as veryaccount special persons in the Bank.%hisnumber which is branch provide same accounthelpful number facility it mean if anyfor account person have more than two holder account in this . Branch provide facility to the staff member to get the car on l e

facilities the when to the

available

custome

and wai

compensation packages improved commitment, dedication and hard work towards the of accomplishment particular obGectives. /'-'/: (EAKNESSESS A number of branches still have to be refurbished @ employees have really

longer ti

Advertis is not goods other

t of the b

branches

%he con

branch

the mana

not effe

2ometim the rude. %here facility

behavior

Manage

receiving satisfying complaints

and and

skilled employees. /'-'=: &"REA&S First (uge is threat of

%he

threat t

inviting suggestion

operatio success branch better that

5.7.4- "))"+%01I%I*2 As a result of the the

untapped market potential in consumer banking. "pportunit y value added services combined with corporate banking relationship s, cash manageme nt services to large and medium si ed corporate clients. (igher pay scale result lower turnover of highly will in for developing

political influence. %hree boards directors are of of

different steps taken by the /overnment regarding betterment of the economy, small borrowers are attracted to get the financing and start small businesses. opportunity customers 2o, ABL has an to by attract giving the them

competi

services private banks offering rates of return

government. 2o that they can influence on the decisions of the ABL. 1ew )rivates Bank coped with emerging new %echnology of I%. 2ervices charges is

attractive schemes

custome

Allied B

)akistan All banks the

Further reduction in intermediation

costs possible, with improving technology.

competi ABL branch provide to

custome charge interest that is

higher than other banks

for the and

fo

low interest rate the

earning is low &ue to continuous political instability in the country the foreign accounts e!change and

overall growth of financing sectors

has really declined a lot

ARKE&IN% S&RA&E%Y %he target market of the branch is all the salaried persons, labors house wives, retired )eople and all those type of people who want to save cash for their future life. =here as the big business men and big investors, financers, can deposit and withdraw their cash. As internee I saw that how this branch creates public relation with others to contribute and bring about positive changes in the area. 2ometime branch organi e concerts and games for special childrenEs who cannot participate in any game it mean organi e special children concert and also invited their parents to provide information about the bank so this is a way to create public relation. A Musical evening was also arranged for childrenEsM most of those students never had an opportunity to participate in any such lively event. %his musical event creates a will to do something and this day makes an unforgettable day they will remember for many months to come.2ometime branch organi e matches between different branches and support the and gifts and some time the branch players with finance distribute pamphlets. Branch

organi es event in a big hall and invited different schools children and their parents the students perform their performance and after the end of the day they distributes gifts and provide entertainment to the whole crowd and describe little address about the performance of the bank and there is mention about the benefits of the bank.2ometime branch organi e Iui competition among different schools students all the faculty member and parents of the children are also invited the look the children performance and enGoy it and after the end pri es distribution ceremony and little address with crowed about the branch and the spending time so from this way branch done his publicity. 5.:- '"M)*%I%I3* 2%+A%*/> ABL Abpara branch has this strategy that it always gives first priority to its customers as compared to other banks. According to their strategy it is the demand and need of customers which should be given priority and importance, so that if customers will get what they really want then definitely they will be satisfied and prefer then bank over others. Another important thing which differentiates them is that, this branch believes that making your e!isting

customers loyal is very important, because it is really the e!istence of your already e!isting customers that attracts new people, like a famous saying that money attracts money so in the same way loyal customers attract new customers.

%o achieve this motive, this branch has made it its policy to give it. customers full time and attention, to introduce them with new policies, through their employees, help line number, pamphlets, maga ines, and it is made the duty of its employees to deal with customers in such a manner that they feel very safe, that they have got all the safety of their wealth, full attention and interest by the bankers. 5.<- B02I1*22 )+"'*22 A1AL>2I2 In business process analysis there is include that how much department are e!ist in the branch and how they perform their duties and what kind of product and services offered by the branch. 5.<.,- &*)A+%M*1%2 ,. 'ash department 5. 'learing department 4. "nline facility provider department 6. 0tility bills paid department 7. Advance and credit department ,. 'ash basis transaction pass in this department any party wants to deposit or withdraw cash then can easily deposit or withdraw cash there is a cashier who handle all the transaction and maintain the record in the books. 5 .In clearing department there are two types of clearing inward and outward clearing we can send cheIues to other branch and received cheIues by other branch which transaction passed by last day. 4. From this department cash send from our branch to another branch of the bank within seconds firstly fill up the slip and mention the amount and the remount branch name and account holder account number and name after it slip given to

the officer and amount given to the casher after some time cash send to the remount account.

bills. %his branch uses these services to its custome rs their level of satisfact ion its competit ive strategy. L ABL, keeping 6. in this department there is paid only utility bills through cash and cheIues and maintain record into the computer. 5.<.5- 2*+3I'*2 "FF*+*& B> ABL AB)A+A B+A1'( %his branch provides many services to its customers which real y serves it as its competitive strategy. All the performance of a bank mainly depends on the services provided by its customers, better and higher the services greater the performance. All the and the already e!isting ones real y get new attracted customers by the in mind the Iueries and problem s of its custome rs has set up a toll free number, to provide facility to its custome as and win

performance of the branch. %he most prominent service offered by ABL Abpara, which differentiates it by other banks is the online transaction facility. ABL is that one bank which has the largest network all over the country to provide this facilityM this service is provided in each and every branch of ABL. "ther services which is provided by the branch included lockers, (ome remittance, remittances, internet banking, and 0tility

rs, so that if they face any problem they can simply contact to the branch to get help. And this number costs nothing to its customers as itEs a toll free number, simply its made for the convenience of its customers. "1LI1* B+A1'( 1*%="+. "nline banking facilities are available for the customers to maintain their accounts 'ash deposit for immediate credit to remote branch +emote cheIue *ncashment from the branch Instant funds %ransfer between any two online branches +emote balance inIuiry and statement of accounts

0%ILI% > BILL2 %his branch collects utility bills as electricit y es through cash and cheIues. and telephon

0tility bill payment facility pays your telephone, electricity bills through A%M of the branch without having to wait in long Iueues outside your branch. 5.?- )+"&0'%2

)+"&0 '%2 "FF*+ *& B>

ABL AB)A+A B+A1'(

Branch offers products towards the customers. %he following products are available for the customersL Lockers L 'heIues Book L Allied 'ashD 'ard L &emand draft #&&$ L )ayment order #)"$ L "nline Banking

/'0',: L#!KERS ABL Abpara branch given its customers the facility of lockers, so that they can secure their important things in the lockers, for e!ample gold, important documents or anything which a person wants to keep safely. ABL lockers are available in three different si es large, medium, and small on a yearly fee. %here is no need to open account to get the facility of lockers. /'0'/SA$E DEP#SI& L#!KERS INSURAN!E %he bank has already informed its safe deposit locker holders through half yearly statement of accounts. /'0'/: !"EQUE B##KS 'heIue book issued according to the nature of account .%here are two types of cheIue books, the first one is of 57 leaves and the second one is of 7B leaves. For current account 7B leaves book we issued and for saving account there are 57 leave book. %he charges wil be rupees ,57 for 57 leaves and 7B leaves cheIue book charges are 57B rupees. 'heIue book issued after one week for opening of account, the firstcheIue book is free and if customer wants to reissue ne!t cheIue book.

/'0'.: ALLIED !AS" > !ARD Allied bank A%M &ebit card, also referred to as Allied 'ashD, can be used to withdraw cash and may also be used as a debit card at merchant locations @ service outlets having "+I; )"2 terminals and displaying the "+I; logo. %hrough this card you can have an e!perience of 'ashless shopping at thousands of merchant locations. /et instant cash and check balances. (ere is what they have to offer R62nd-3h)-cl6c? cash :*3hdra:als >ou can make withdrawals up to +s- 57BBB in a day #depending upon your deposit$ Balanc) *n@2*r5 and m*n* s3a3)m)n3 6< acc62n3 %he A%M screen will reveal the balance in your account. A mini statement 'omprising last < transactions can also be obtained from the A%M. P*n chan;) >ou can now easily change your )in at regular basis to maintain security. U3*l*35 b*ll pa5m)n3 <ac*l*35 >ou can easily paid telephone, electricity bills from the branch A%MEs without wasting time. $2nds 3rans<)r <ac*l*35 >ou can easily transfer cash from A%M machine within seconds. /'0'-: DE AND DRA$& &emand draft is one of the most popular banking instruments in the trade circles to settle business deals and transferring funds from one place to another. Abpara Branch provide this facility to their customers

/'0'A: PAY #RDERS )ay "rder is a bank instrument issued by a bank in )ak rupees at the reIuest of a customer through banking channel. /',+: , LINK NE&(#RK In continuation of ALL %IM* BA1.I1/ 2*+3I'*2, with the country wide network of ::? branches, ABL has also enhanced A%M services by Goining the ,A LI1. 2=I%'( which has following member banks. AL BA+A.A I2LAMI' BA1. ALLI*& BA1. LIMI%*& A2.A+I '"MM*+'IAL BA1. LIMI%*& A%LA2 BA1. LIMI%*& BA1. AL (ABIB LIMI%*& BA1. ALFALA( LIMI%*& BA1.I2LAMI )A.I2%A1 LIMI%*& '+*2*1% '"MM*+'IAL BA1. LIMI%*& &0BAI I2LAMI' BA1. )A.I2%A1 LIMI%*& *MI+A%*2 /L"BAL I2LAMI' BA1. LIMI%*& FA>2AL BA1. LIMI%*& FI+2% &A=""& I2LAMI' BA1. LIMI%*& (ABIB BA1. LIMI%*& .A2B BA1. LIMI%*& M**8A1 BA1. LIMI%*& 1A%I"1AL BA1. "F )A.I2%A1 2"1*+I BA1. LIMI%*& 2%A1&A+& '(A+%*+*& BA1. )A.I2%A1 LIMI%*& 01I%*& BA1. LIMI%*& M>BA1. LIMI%*&

%he card holders of ABL are thus able to access member banks A%MEs for balance inIuiry and can withdrawal simultaneously vice versa. %he card holderEs member banks can access ABLEs A%M machines. *very A%M which is connected with ,ALI1. 2=I%'( has a logo which indicates that ,A LI1. 2=I%'( member can access the A%M. 2',,: &YPES #$ A!!#UN&S AND PA!KA%ES #$$ERED BY ABL ABPARA BRAN!" %he different types of accounts offered by ABL are )L2 saving account #profit and loss saving account$ 'urrent account ABA account #Allied business account$ /',,',: PLS SAVIN% DEP#SI& Branch offers )L2 savings account facility to its customers with the following attractive features. Free online transaction, &&, )" for depositors maintaining average monthly balance of +s- 57BBB#M$ and above during the previous month. /',,'/: !URREN& A!!#UN& Branch offers current account facility for individuals as well as institutions and commercial customers. Free online transactions, &&, )" for depositors maintaining average monthly balance of +s- 57BBB #M$ and above during the previous month.

/',,'.: ALLIED BUSINESS A!!#UN& Branch offers a banking e!perience beyond e!pectations. Allied business account is a nonAprofit current account with countless benefits and services. If you are a business man, trader or an individual Allied business account is an ideal proposition for you. Minimum average balance %ransaction limit *ligibility +s-,BBBB@A monthly 1o limit All individuals and institutions

AVERA%E

#N&"LY

SERVI!ES

!"AR%ES

BALAN!E

+s- 7BB,BBB and above

"nline@Manual remittance

Free

+s- 7BB,BBB and above

"utward 'heIue return Issuance of

Free

+s- 7BB,BBB and above

&&@%%@)"@"B'@*!pression collection

Free

ADDI&I#NAL BENE$I&S

56 hours helpline service Free internet banking facility 2M2 transaction alerts A%M@&*BI% card for cash withdrawals through any A%M and debit transactions at various retail outlets.

PRE A&URE EN!AS" EN& 1o profit shall be paid from the date of issue, if enAcashed before completion of 9 months. In case encashment take place after 9 months, In case encashment takes place after 9 months, the profit is to be paid for completed half year on the prescribed rates and 9N for the completed months as per the proGected rates. /'0: SERVI!E QUALI&Y &RAININ% %IVEN &# &"E E9IS&IN% E PL#YEES IN &"E Abpara Branch SERVI!E QUALI&Y &RAININ% Branch is focusing on Iuality customer services to deliver the best customer e!perience. %he aim of the 2ervice Cuality /roup is to create 2ervice Awareness across the bank where every individual has the willingness to help both internal and e!ternal customers and provide prompt services while adopting a personali ed approach. %o put this in effect, the role of the service Iuality group is to conduct service oriented training programs, which would be conducted across the customer touch points. %he participants were the '2"Es, Branch Managers, '2M and %ellers. %he aim of this training was to develop the skills and knowledge of our frontline staff on delivering consistent courteous behavior, which would conseIuently build trust and confidence in branch customers.

!hap3)r . LEARNIN% AS A S&UDEN& IN&ERN

.',: D23*)s and acc6mpl*shm)n3 In the branch my I perform different types of duties in different department. I was rotated in different departments in different weeks, so that I could get the e!perience of different tasks in the bank. But my duties were always supervised by the employees of the branch so that I do not make any maGor mistake. My duties are mentioned as follows.

.',',: A!!#UN& #PENIN% &uring my first two weeks in the bank I did work in account opening department. &uring my training in that department I was taught that how to open the account of the customers in the bank. %hat whenever a customer comes how he should be e!plained about the types of accounts and the benefits provided in each account. My supervisor told me that how to fill the account opening form and which documents are reIuired for opening the account. But I didnEt use the software system of the bank because itEs a very sensitive issue and I was not so much trained thatEs why I used to only fill the forms and do stamping on them.

.','/: !LEARIN% DEPAR& EN& I also spent one week in clearing department. I learned to fill the deposit slips of current and saving account in this department. I also learned to fill the checks in this department, as most of the customers do not know that how to fill the cheIues and deposit slips #mostly the labor class and others who do baking by giving Gust thumb impressions$. I also learned to do clearing of inward and outward cheIues. I learned to make "B'Es I learned to make &emand drafts I also learned to enter the daily inward and outward proceedings in the register as record.

.','.: #NLINE &RANS$ER #$

#NEY

In this department I learned to make transfer slips and see the online transfer of money from one branch of ABL to another, I spent one week in this department. I couldnEt get a chance to transfer money myself online because this is a very sensitive issue. %hatEs why I was assigned the duty of filling the online slips of the customers, to tell them about this facility and solve any of their Iuires. As online transfer facility is the point on which branch really has comparative advantage thatEs why a lot many people used to come for online transfer of money every day and as itEs a new service and people used to have many Iueries and I had to solve them ,thatEs why it kept me very busy all the week.

.','=: A& BS, !"EQUE B##KS AND L#!KERS I also spent one week in this department. I learned how to issue A%M card, cheIues books and to operate lockers. =henever any customer used to come to collect his A%M card, cheIues book than I used to take his sign on the register as record, do stamping, write date of issuance, match his sign with sign card and then provide him his card and cheIues book. It was also my duty to e!plain him the working procedure, so that if any customer had any problem in his mind he can Iuestion to me.

.','-: DIVERSE DU&IES In the last week of my internship, I had to perform some other duties as well. 'alling was one of those duties. ItEs manual checking of the record produced by the computer pertaining encashment, transfer and collection of cheIues and other instruments like deposit slips and online slips. I also had to do arrange the cheIues in the evening. "ne of my duties was also to do phone calls to customers to remind them about their A%M cards and cheIue books. I also had to do customer care service, means if any customer had any Iuery about any procedure or if he wanted information regarding any account then I had to e!plain him all the procedure.

.'/: NE( KN#(LED%E A!QUIRED

.'/',: !"EQUE B##K ISSUE =henever a person opens an account with branch, for this purpose he has to fill a reIuisition slip, and then after about si! days of opening of account he gets his cheIue book, which comes from .arachi. %here are two types of cheIue books %he first type of cheIue book has 7B leaves. %he second type of cheIue book has 57 leaves. %here is also another reIuisition slip inside each cheIue book, which is used for the purpose of reissuence of a new cheIue book if the leaves of first cheIue book start finishing. %here is written the title of account holder, his account number, the stamp of

Allied bank and the signatures of the authori ed person on every page of cheIue book and also on the reIuisition slip.

.'/'/: #PEN NE( A!!#UN&S As internee I had learned that how open new account and what kind of term and condition should be fulfill for opening the account. A signature card +eIuisition slip %he main account opening form Acknowledgement .now your customer profile If any person want to use A%M there is A%M 'ard application form %hese all forms will be filled by the customer and fol owing things are reIuired by the customer A copy of 1I' A copy of Gob evidence or student id card copy

If the customer wants to change his signature on the account opening form then he has to fill another form that is called 0ndertaking form By this form customer can change his signature

"ne the person completes these forms then his account is opened, the account opening officer gets this form signed by '2M officer and the Manager of the bank. %hen the account opening officer enters the account opened in the software system. (e also scans the 2ignature card onto the system software, and gives the +eIuisition slip and A%M reIuest form to the officer responsible for issuance of 'heIue book and A%M. And

attaches a Letter of thanks with the remaining forms and now the person is an account holder of the bank. %he minimum amount of money for opening account is +s- ,BBB, which has to be deposited by the customer at the time of account opening. Illiterate persons give their %humb impressions instead of 2ignatures. 1ow a days those ladies which do )ardah also need to submit the photograph. After a few days the Bank sends or mails another copy of Letter of thanks to the customer as well. .'/'.: ZAKAA& From the ,st +amadan akaat is deducted from the account holder according to the Islamic rate. But the people who do not want to deduct akaat by the bank and want to distribute it at their own they concern with bank and said that they donEt want to deduct there 8akaat by the bank but want to distribute own self so for this instance bank fill the form by the account holder and the bank cannot deduct 8akaat from the account holders account. .'/'=: !LEARIN% DEPAR& EN& %here are two types of clearing Inward clearing "utward clearing .'/'-: !LEARIN% !"EQUES %his department receives the cheIues and other negotiable instruments drawn on local branches of other banks. 1IF% has a clearing house, in which cheIues and other negotiable instruments are brought by each local bank representative and the claims of each bank on other is offset and a settlement is made by the payment of difference. 'learing system is helpful for both the customers and bank in saving money, time and labor.

PR#!EDURES %he cheIues and drafts which come to branch from different banks. %hey entered into the register. After this process the balance with total drafts and total amount are given to the representative in shape of clearing. ABL works under the rules and a regulation set by the 2tate Bank of )akistan #2B)$ and ABL has an account with 2B). %he main work of the clearinghouse of 2B) #1IF%$ to collect inward and outward cheIues and maintain the record as branches. %he clerk of forwarding branch prepares the schedule and vouchers of all the clearing cheIues, which he receives by the clerk on that day and sends these cheIues to the checking officer. 'hecking officer passes these cheIues and vouchers by his signatures, endorsement stamp and branch special crossing stamp. 'lerk posts the contra entries of these vouchers in the clearing register. +epresentativesE banks collect these cheIues. 1e!t day at <-4B A.M. representatives of all local banks and foreign banks e!change their cheIues, which are drawn on their banks. %he clearing house debits@credits the payee@receipt branch with the total amount of the cheIues paid on their behalf. %he settlement of book entries e.g., if ABL is to give +s. 6 Million to AL Faisal bank and AL Faisal has to give +s.4 million to ABL then ABL will draw a cheIue of , Million in favor of AL Faisal. 2B) will debit this amount from ABL account and credit of AL Faisal account. In this way mutual cross debiting and crediting in the books of 2B) settle the banks account. .'/'A: PAK A!!#UN& All the interAbank adGustments will be affected through head office account called )ak account. It will be essential for the branch to advise pak account of each transaction so that they may also pass the necessary entries in their books. %he 1IF% will send a consolidated debit@credit advice to the branches in respect of clearing cheIues delivered to or received from the branches. %he amount of the advice will agree with the total amount appearing in the schedule of cheIue delivered@received. %he head office

will similarly send advice to the branches of the returns, if any. 'opies of all advices will be sent to the head office. .'/'C: IN&ER-BRAN!" !LEARIN% AND !#LLE!&I#N Branch receives the cheIues and other negotiable instrument drawn on other branches of the same bank. Main branch of ABL handles the transfer and delivery of cheIues. %he same clearing cheIue procedure will be adopted in the transfer deliveries e!cept in case when the facility of 2B) is not availed. In case of cheIues drawn on one branch and collected by another branch for the credit of its constituents, the branch delivering the cheIues wil send a consolidated debit advice. If any cheIue is returned unpaid, a credit advice will be sent to the branch returning the cheIue. .'/'D: !#LLE!&I#N !"EQUES #R #B!s %he collection cheIues@"B's are the cheIues, which we have cleared for our customers when some of our customers receive the cheIue that is of some other city. %hese types of cheIues are known as collection cheIues or the other name we gave them is "B'#"utward bill for collection$. PR#!EDURE #$ !#LLE!&I#N "n the cheIue there is written that the person %o =hom It May 'oncern can cash it from the certain branch of the bank in favor of which itEs drawn. %he customer presents the cheIue to his branch, which sends a document called J"B'K to the bank that has to make the payment. %he clearing department of the receiving bank follows a prescribed procedure and credits the amount to sending bank through a central account maintained by each bank with 2B). ABL sends the cheIue to its own branch if available for col ection from the payerEs banks otherwise the "B' is directly sent to other bank.

.'/'0:

AIN&AININ% RE%IS&ER <6r #B!s

I maintain the register in which we have the serial no for "B's with other details like amount, date, sending and receiving branchesE codes. *very "B' is entered in that register on daily basis. If "B' is not cleared due to any fault, we take it back as a return but after that we call the concerned person and we also write name of the person. .'/',+: #NLINE &RANS$ER "nline transfer is a very interesting department as well. Any person who wants to transfer some amount from minimum 7BB@A to 7BB,BBB@A can transfer from our branch to another branch of ABL within minutes. %he fee charged for this service for within city is +s- ,:7@A and inter city is 4:7@A.%he only thing which i had to do was to fill the slip of online transfer in which the most important columns wereM 1ame and code of remote branch %itle of the remote account Account number of remote account ApplicantEs name Amount to be transferred in words Amount to be transferred in numbers If cheIue is submitted then the number of cheIue A copy of 1I'

.'.: PR#BLE S EN!#UN&ERED %he biggest problem I had to face during my start of internship was the new environment. In the beginning it was very difficult to understand the environment of the organi ation. In the first weak I face lot of problems I feel hesitation to ask any Iuestion about any Iuery. Basically it was all because of being in a new place. But after a week I started adGusting with them and after two weeks I also felt that I am a part of this branch. %hen another problem which I faced was the hectic routine of the bank. I had to go on time, work or at least to sit on a single place from ? to 7 and be formal and present minded all the time without being non serious. And as all the customers used to come for things related to finance, which is a very sensitive issue thatEs why I had to be very attentive all the time. %he knowledge which we acIuired through our books is totally different from the practical knowledge thatEs why I feel some problem to understand the things. And all those things which we have studied in our books in the form of different theories when I had to apply them practically it was not so easy but in some case is totally different. %he maGor problem which I faced was hectic routine work from ? am to 9 pm.

.'=: "#( E9PERIEN!E I PA!&S

Y !AREER

By doing internship for 9 week in Allied bank limited Abpara Branch I have learned a lot of practical e!perience of doing work, which was really different from the me!perience of student life. By doing internship I learned the knowledge of banking sector which is not so easy I have learnt the meaning of time management, responsibility and professionalism. From this e!perience now I can decide well that should Goin banking field or should go for another one. %he main thing which I saw by doing this internship was the confidence and knowledge which we gain from our student life is far more different from this one because whenever I used to talk or deal with those bankers who are in banking sector from more then a decade they provide me a lot of knowledge to deal with daily routine matters of banking sector. =henever I used to meet with such highly professional bankers I used to hesitate in the beginning but as time spend I also gained much confidence and a ask Iuestion about anything which create problem for me. In the beginning it was very difficult for me to interact and work with such formal people in such a formal@professional environment but with the passage of time that I really leant to work with them and talk to them and now I think I will not find any difficulty in at least understanding the environment of organi ations and offices when I will start my Gob in near by future. I also feel that I have also understood the basic culture and environment of professional life which is very important to understand for doing any kind of Gob. 1ow I real y feel that the knowledge which I got by working in ABL for si! weeks will be really helpful to me in future as I have got the e!perience of /eneral banking during my student life in my vacations from university. %his e!perience will also help me in getting a good Gob in near future because now at least I have some e!perience of work.

!"AP&ER =: !#N!LUSI#NS AND RE!# =', !#N!LUSI#NS:

ENDA&I#NS

As due to greater competition bank duty to keep customer satisfied is very difficult task as there

is no proper guidance and bank staff do not treat customers satisfactorily.

%here is e!cessive paper work so they should avoid it and come to modern technologies like

computer.
%here is lack of speciali ed persons so bank should give attention on it. As profit rates are very low, I mentioned in my work and e!periences, that profit is only B.7 N

on account holder and deduction of amount through interest rates is 5.7 N. .so a good balance should be developing in two amounts here.
Fob rotation is not also proper, as one of "/AII officer is transferred from main branch after ,<

years and one more person is increased in bank and this all happens due to political force.
%here is no proper recruitment policyM a proper recruitment policy should be there above all

political pressure.
ABL has limited offices in foreign countries so it is working on these proGects. ABL has captured 54.4N of Market share and it is giving open chance to general public to

invest in its business.

ABL should avail proper advantage of *lectronic Banking, Micro financing, 'ash /old, and

sports activities.
Innovative features in Banking are lacking, so it should keep in eye these points.

='/ RE!#

ENDA&I#NS:

ABL is an effectively operating and profit making organi ation and carrying out its activities

under a specified system of procedure. (ere I am giving some suggestions, which in my view can add some input for efficiency and better performance of 1B) Bank should keep in mind the competition faced by other banks and should introduce

innovation in features to meet competitive edge.

*!cessive paper work should be avoided by introducing computer technologies.

 Fob orientation should be done in proper way to maintain work smoothly.

1B) should introduce more such schemes like 'ash n /old and advance salary to meet

challenges faced by middle class and enhance productivity.

Islamic banking is at initial stages in )akistan, so ABL can make advantage of this activity can

start new ways of Islamic banking and they should increase sports activities in )akistan by sponsorship and this would have a positive effect on company /ood =ill.

RE$REN!ES

:::'abl'c6m'p? :::';66;l)'c6m In3)r4*):s :*3h Ban? S3a<< Ms .iran, '2M, ABL Abpara Branch #)ersonal interview August,,7 , 5B,4$ M+.Adnan, Manager "perations, ABL Abpara Branch #)ersonal interview August, ,? 5B,4$ M+. +am an /eneral Banking officer, ABL Abpara Branch #)ersonal interview August, 55, 5B,4$ (istory retrieved Fuly 59, 5B,4 from https-@@www.abl.com.pk@aboutus@ Mission, vision retrieved Fuly 5:, 5B,4 from https-@@www.abl.com.pk@aboutus@financialOreport@reportO5BB?@annualOdecB?@ Board of directors retrieved Fuly 5:, 5B,4 from https-@@www.abl.com.pk@aboutus@boardOdirectors@ "verseas locations retrieved August,B,, 5B,4 from https-@@www.abl.com.pk@overseas@